BenQ W2700 Service Manual

Digital Projector

User Manual

CinePrime Series l W2700 / HT3550

V1.00

Warranty and Copyright information

Limited warranty

BenQ warrants this product against any defects in material and workmanship, under normal usage and
storage.

Proof of purchase date will be required with any warranty claim. In the event this product is found to be
defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be
replacement of any defective parts (labor included). To obtain warranty service, immediately notify the
dealer from which you purchased the product of any defects.

Important: The above warranty shall be void if the customer fails to operate the product in accordance
with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%,
temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and avoiding to operate the
projector in a dusty environment. This warranty gives you specific legal rights, and you may have other
rights which vary from country to country.

For other information, please visit www.BenQ.com.

Copyright

Copyright © 2018 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect
to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any
particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make
changes from time to time in the contents hereof without obligation to notify any person of such
revision or changes.

*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are
copyrights of their respective companies or organizations.

Patents

Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.

2 Warranty and Copyright information

Table of Contents

Warranty and Copyright information ................................................................................ 2

Important safety instructions .............................................................................................. 4

Introduction .......................................................................................................................... 7

Shipping contents ....................................................................................................................................... 7

Projector exterior view ............................................................................................................................ 8

Controls and functions.............................................................................................................................. 9

Positioning your projector ................................................................................................. 11

Choosing a location ................................................................................................................................. 11

Obtaining a preferred projected image size....................................................................................... 12

Shifting the projection lens ....................................................................................................................13

Mounting the projector .......................................................................................................................... 13

Adjusting the projected image............................................................................................................... 15

Connection .......................................................................................................................... 16

Operation ............................................................................................................................ 17

Starting up the projector ........................................................................................................................17

Using the menus ....................................................................................................................................... 19

Securing the projector ............................................................................................................................ 20

Switching input signal ...............................................................................................................................21

Presenting from a Media Reader........................................................................................................... 22

Shutting down the projector .................................................................................................................22

Direct power off ...................................................................................................................................... 22

Menu operation ................................................................................................................... 23

PICTURE menu ..................................................................................................................................... 23

DISPLAY menu...................................................................................................................................... 27

INSTALLATION menu...................................................................................................................... 28

SYSTEM SETUP: BASIC menu...................................................................................................... 29

SYSTEM SETUP: ADVANCED menu ........................................................................................ 30

INFORMATION menu....................................................................................................................... 31

Maintenance ........................................................................................................................ 32

Care of the projector .............................................................................................................................. 32

Lamp information ..................................................................................................................................... 32

Troubleshooting ................................................................................................................. 38

Specifications ...................................................................................................................... 39

Projector specifications ..........................................................................................................................39

Dimensions ................................................................................................................................................40

Timing chart............................................................................................................................................... 41

3 Table of Contents

Important safety instructions

Your projector is designed and tested to meet the latest standards for safety of information technology
equipment. However, to ensure safe use of this product, it is important that you follow the instructions
mentioned in this manual and marked on the product.

1. Please read this manual before you
operate your projector. Save it for future
reference.

2. Do not look straight at the projector
lens during operation. The intense light
beam may damage your eyes.

3. Refer servicing to qualified service
personnel.

6. In some countries, the line voltage is NOT
stable. This projector is designed to operate
safely within a mains voltage between 100 to
240 volts AC, but could fail if power cuts or
surges of ±10 volts occur. In areas where

the mains voltage may fluctuate or cut
out, it is recommended that you
connect your projector through a power
stabilizer, surge protector or
uninterruptible power supply (UPS).

7. Do not block the projection lens with any
objects when the projector is under
operation as this could cause the objects to
become heated and deformed or even cause a
fire. To temporarily turn off the lamp, use the
blank function.

4. Always open the lens shutter (if any) or

remove the lens cap (if any) when the
projector lamp is on.

5. The lamp becomes extremely hot during
operation. Allow the projector to cool for
approximately 45 minutes prior to removing
the lamp assembly for replacement.

8. Do not operate lamps beyond the rated lamp
life. Excessive operation of lamps beyond the
rated life could cause them to break on rare
occasions.

4 Important safety instructions

9. Never replace the lamp assembly or any
electronic components unless the projector is
unplugged.

10. Do not place this product on an unstable cart,
stand, or table. The product may fall,
sustaining serious damage.

11. Do not attempt to disassemble this projector.
There are dangerous high voltages inside
which may cause death if you should come
into contact with live parts. The only user
serviceable part is the lamp which has its own
removable cover.

Under no circumstances should you ever
undo or remove any other covers. Refer
servicing only to suitably qualified professional
service personnel.

13. Always place the projector on a level,
horizontal surface during operation.

- Do not use if tilted at an angle of more than 10
degrees left to right, nor at angle of more than 15
degrees front to back. Using the projector when it is
not fully horizontal may cause a malfunction of, or
damage to, the lamp.

14. Do not stand the projector on end vertically.
Doing so may cause the projector to fall over,
causing injury or resulting in damage to the
projector.

15. Do not step on the projector or place any
objects upon it. Besides probable physical
damage to the projector, doing so may result
in accidents and possible injury.

12. Do not block the ventilation holes.

- Do not place this projector on a blanket, bedding or
any other soft surface.

- Do not cover this projector with a cloth or any other
item.

- Do not place inflammables near the projector.

If the ventilation holes are seriously
obstructed, overheating inside the projector
may result in a fire.

16. When the projector is under operation, you
may sense some heated air and odor from its
ventilation grill. It is a normal phenomenon
and not a product defect.

5 Important safety instructions

17. Do not place liquids near or on the projector.

3000 m

(10000 feet)

0 m

(0 feet)

Liquids spilled into the projector may cause it
to fail. If the projector does become wet,
disconnect it from the power supply's power
outlet and call BenQ to have the projector
serviced.

18. This product is capable of displaying inverted
images for ceiling/wall mount installation.

20. Do not place this projector in any of the
following environments.

- Space that is poorly ventilated or confined. Allow at
least 50 cm clearance from walls and free flow of air
around the projector.

- Locations where temperatures may become
excessively high, such as the inside of a car with all
windows rolled up.

- Locations where excessive humidity, dust, or cigarette
smoke may contaminate optical components, shorten
the projector's life span and darken the image.

- Locations near fire alarms

- Locations with an ambient temperature above 40°C /
104°F

- Locations where the altitudes are higher than 3000 m
(10000 feet).

19. This apparatus must be earthed.

Hg - Lamp contains mercury. Manage in accordance with local disposal laws. See www.lamprecycle.org.

6 Important safety instructions

Introduction

Shipping contents

Carefully unpack and verify that you have all of the items shown below. If any of these items are missing,
please contact your place of purchase.

Standard accessories

Projector

Quick start guide Warranty card* Power cord

• The supplied accessories will be suitable for your region, and may differ from those illustrated.

• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.

Remote control with

batteries

Optional accessories

1. Spare lamp kit 2. 3D glasses

Replacing the remote control batteries

1. Press and open the battery cover, as illustrated.

2. Remove the old batteries (if applicable) and install two
AAA batteries. Make sure that the positive and negative
ends are positioned correctly, as illustrated.

User manual CD

3. Replace the battery cover until it clicks into place.

• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen,
bathroom, sauna, sunroom or in a closed car.

• Replace only with the same or equivalent type recommended by the battery manufacturer.

• Dispose of the used batteries according to the manufacturer's instructions and local environment regulations for
your region.

• Never throw the batteries into a fire. There may be danger of an explosion.

• If the batteries are dead or if you will not be using the remote control for an extended period of time, remove the
batteries to avoid damage to the remote control from possible battery leakage.

7 Introduction

Projector exterior view

5

19

22

20

20

20

2

4

12

13

15

14

17

16

18

2

2

2

2

2

20

20

20

22

2

1

11

21

4

3

6

7

8

10

9

2

1. Lamp cover

2. Adjuster feet

3. Projection lens

4. IR remote sensor

5. External control panel
(See Controls and functions on page 9.)

6. Lens shift wheel

7. Zoom ring

8. Focus ring

9. Kensington anti-theft lock slot

10. Vent (air inlet)

11. 12V DC output terminal
Triggers external devices such as an electric
screen or light control, etc.

12. RS-232 control port

13. USB Mini-B port (for firmware upgrades)

14. USB Type-A port (USB 3.0: 5V 1.5A media
reader/drive, firmware download)

15. HDMI 1/ HDMI 2 input port (Version 2.0b)

16. USB Type-A port (USB 2.0: 2.5A power
supply)

17. SPDIF output port

18. Audio output jack

19. AC power jack

20. Wall mount holes

21. Vent (air exhaust)

22. Security bar

8 Introduction

Controls and functions

4

3

6

7

2

1

5

2

6

7

1

10
11

13

19

22

23

21

4

2

3

9

12

8

15

16
17

18

20

14

All the key presses described in this document
are available on the remote control or projector.

Projector & Remote control

1. OK

Confirms the selected On-Screen Display
(OSD) menu item.

When Keystone OSD pops up, long press
for 2 seconds to reset Keystone.

2. POWER

Toggles the projector between standby mode
and on.

ON/ Off

Toggles the projector between standby mode
and on.

3. BACK

Goes back to previous OSD menu, exits and
saves menu settings.

4. MENU

Turns on the On-Screen Display (OSD) menu.

5. POWER indicator light/TEMPerature
warning light/LAMP indicator light
(See Indicators on page 37.)

6. Arrow keys ( , , , )

When the On-Screen Display (OSD) menu is
activated, these keys are used as directional
arrows to select the desired menu items and
to make adjustments.

Keystone keys ( , )

Displays the keystone correction page.

Vol um e ke ys /

Decreases or increase the projector volume.

7. SOURCE

Displays the source selection bar.

8. Keystone correction key

Displays the Keystone correction menu.

9. LUMI EXPERT

Not operational on this projector.

10.

Toggles projector audio between on and off.

9 Introduction

11. SOUND MODE

A

p

p

r

o

x

.

+

3

0

º

A

p

p

r

o

x

.

+

3

0

º

18. CINEMA MASTER

Displays the SOUND MODE menu.

12. Picture quality adjustment keys (BRIGHT,

CONTRAST, COLOR TEMP, COLOR
MANAGE, GAMMA, SHARP)

Displays the setting bars for adjustments of the
appropriate picture quality values.

13. DYNAMIC IRIS

Enables or Disables the Dynamic Iris.

14. LIGHT MODE

Selects a suitable lamp power from among the
provided modes.

15. LIGHT

Turns on the remote control backlight for a
few seconds. To keep the backlight on, press
any other key while the backlight is on. Press
the key again to turn the backlight off.

16. DEFAULT

Resets to default value for all of adjustment
bars menu when doing adjustment.

Displays the CinemaMaster menu. See

CinemaMaster on page 26.

19. HDR

Displays the HDR menu.

20. Volume keys /

Decreases or increases the projector volume.

21. 3D

Displays the 3D menu.

22. PIC MODE

Displays the Picture Mode menu.

When Keystone OSD pops up, long press
for 2 seconds to enable Auto Keystone.

23. ECO BLANK

Used to hide the screen picture.

Do not block the projection lens from
projecting as this could cause the blocking
object to become heated and deformed or
even cause a fire.

17. TEST PATTERN

Displays the TEST PATTERN.

Remote control effective range

The remote control must be held at an angle within 30 degrees perpendicular to the projector's IR
remote control sensor(s) to function correctly. The distance between the remote control and the
sensor(s) should not exceed 8 meters (~ 26 feet).

Make sure that there are no obstacles between the remote control and the IR sensor(s) on the
projector that might obstruct the infra-red beam.

• Operating the projector from the front • Operating the projector from the top

10 Introduction

Positioning your projector

Choosing a location

Before choosing an installation location for your projector, take the following factors into consideration:

• Size and position of your screen

• Electrical outlet location

• Location and distance between the projector and the rest of your equipment

You can install your projector in the following ways.

1. Front Table

Select this location with the projector placed on
the table in front of the screen. This is the most
common way to position the projector for quick
setup and portability.

3. Front Ceiling

Select this location with the projector suspended
upside-down in front of the screen. Purchase the
BenQ Projector Ceiling/Wall Mount Kit from your
dealer to mount your projector.

2. Rear Table

Select this location with the projector placed on
the table behind the screen. Note that a special
rear projection screen is required.

4. Rear Ceiling

Select this location with the projector suspended
upside-down from behind the screen. Note that a
special rear projection screen and the BenQ
Projector Ceiling/Wall Mount Kit are required for
this installation location.

After turning on the projector, go to INSTALLATION Menu > Projector Position and press /
to select a setting.

11 Positioning your projector

Obtaining a preferred projected image size

H

W

Projection distance

Center of lens

Screen

16:9 Screen diagonal

Vert i c a l O f f s e t

The distance from the projector lens to the screen, the zoom setting (if available), and the video format
each factors in the projected image size.

Projection dimensions

• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio

Screen size Distance from screen (mm)

Diagonal

Inch mm

30 762 374 664 718 835 952 19

40 1016 498 886 973 1129 1284 26

50 1270 623 1107 1228 1423 1617 33

60 1524 747 1328 1483 1717 1950 40

70 1778 872 1550 1738 2010 2281 47

80 2032 996 1771 1993 2303 2613 54

90 2286 1121 1992 2248 2597 2946 61

100 2540 1245 2214 2502 2890 3278 68

110 2794 1370 2435 2758 3184 3610 74

120 3048 1494 2657 3012 3478 3943 81

130 3302 1619 2878 3268 3772 4275 88

140 3556 1743 3099 3521 4064 4607 95

150 3810 1868 3321 3777 4358 4939 102

160 4064 1992 3542 4031 4652 5272 109

170 4318 2117 3763 4288 4946 5604 116

180 4572 2241 3985 4541 5239 5936 123

190 4826 2366 4206 4798 5533 6268 130

200 5080 2491 4428 5050 5826 6601 136

210 5334 2615 4649 5306 6120 6933 143

220 5588 2740 4870 5560 6413 7265 150

230 5842 2864 5092 5817 6707 7597 157

240 6096 2989 5313 6072 7001 7930 164

250 6350 3113 5535 6324 7293 8262 171

260 6604 3238 5756 6583 7589 8594 178

270 6858 3362 5977 6837 7882 8926 185

280 7112 3487 6199 7092 8176 9259 191

290 7366 3611 6420 7347 8469 9591 198

300 7620 3736 6641 7599 8761 9923 205

H (mm) W (mm)

Min length

(max.

zoom)

Average

Max length

(min.

zoom)

Ver t ic a l o f fs e t ( m m )

For example, if you are using a 120-inch screen, the recommended projection distance is 3478 mm.

12 Positioning your projector

If your measured projection distance is 5000 mm, the closest match in the "Distance from screen (mm)"

Desk-front
projection

column is 4946 mm. Looking across this row shows that a 170'' (about 4.3 m) screen is required.

• All measurements are approximate and may vary from the actual sizes.
BenQ recommends that if you intend to permanently install the projector, you should physically test the
projection size and distance using the actual projector in situ before you permanently install it, so as to make
allowance for this projector's optical characteristics. This will help you determine the exact mounting position so
that it best suits your installation location.

• To optimize your projection quality, we suggest doing the projection by following the values in the non-gray cells.

• The values in the gray cells are for reference only.

Shifting the projection lens

1V

min. 0 V
max. 0.1 V

• Please stop turning the afjustment knob when you hear a clicking sound indicating the the knob has reached its
limit. Over-turning the knob may cause damage.

Mounting the projector

If you intend to mount your projector, we strongly recommend that you use a proper fitting BenQ
projector mounting kit and that you ensure it is securely and safely installed.

If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may fall
down due to an improper attachment through the use of the wrong gauge or length screws.

Before mounting the projector

• Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector.

• BenQ recommends that you also purchase a separate Kensington lock compatible security cable and
attach it securely to both the Kensington lock slot on the projector and the base of the mounting
bracket. This will perform the secondary role of restraining the projector should its attachment to the
mounting bracket become loose.

• Ask your dealer to install the projector for you. Installing the projector on your own may cause it to
fall and result in injury.

• Take necessary procedures to prevent the projector from falling off such as during an earthquake.

• The warranty doesn’t cover any product damage caused by mounting the projector with a non-BenQ
brand projector mounting kit.

13 Positioning your projector

• Consider the surrounding temperature where the projector is ceiling/wall mounted. If a heater is used,

Ceiling/Wall mount screw: M4
(Max L = 25 mm; Min L = 20 mm)

Unit: mm

49.7175108

118 104.3

226 154

47.3

57

222.3

the temperature around the ceiling/wall may be higher than expected.

• Read the user manual for the mounting kit about the range of torque. Tightening with torque
exceeding the recommended range may cause damage to the projector and subsequently falling off.

• Make sure the power outlet is at an accessible height so that you can easily shut down the projector.

Ceiling/Wall mount installation diagram

14 Positioning your projector

Adjusting the projected image

Press /.

Press / .

Adjusting the projection angle

If the projector is not placed on a flat surface or the
screen and the projector are not perpendicular to
each other, the projected image becomes
trapezoidal. You can screw the adjuster feet to
fine-tune the horizontal angle.

To retract the feet, screw the adjuster feet in a
reverse direction.

Do not look into the lens while the lamp is on. The strong light from the lamp may cause damage to your eyes.

Fine-tuning the image size and clarity

Adjust the projected image to the size that you
need using the zoom ring.

Sharpen the image by rotating the focus ring.

Correcting keystone

Keystoning refers to the situation where the projected image is noticeably wider at either the top or
bottom. It occurs when the projector is not perpendicular to the screen.

To correct this, esides adjusting the height of the projector, you can use Auto Keystone or Keystone
manually correct it following one of the these steps.

• Using the remote control or projector

Press on the remote control or / on the projector to
display the Keystone correction page. Press to correct
keystoning at the top of the image. Press to correct
keystoning at the bottom of the image. When Keystone OSD
pops up, long press OK for 2 seconds to reset Keystone.
When Keystone OSD pops up, long press PIC MODE for 2 seconds to enable Auto Keystone.

15 Positioning your projector

Connection

2

2

4

7

2

1

6

8

9

3

5

Notebook or
desktop computer

12V Trigger for screen control

HDMI cable

USB cable (Mini-B to A type)

Audio cable

SPDIF cable

USB cable (A to Micro B type)
connect to the power port of
HDMI wireless dongle

HDMI wireless dongle

USB Storage Device for Media
Reader, Firmware Upgrade

RS232 cable

1

2

3456789

Speakers

A/V device

When connecting a signal source to the projector, be sure to:

1. Turn all equipment off before making any connections.

2. Use the correct signal cables for each source.

3. Ensure the cables are firmly inserted.

• In the connections above, some cables may not be included with the projector (see Shipping contents on page 7).
They are commercially available from electronics stores.

• The connection illustrations are for reference only. The rear connecting jacks available on the projector vary with
each projector model.

• Many notebooks do not turn on their external video ports when connected to a projector. Usually a key combo
like FN + function key with a monitor symbol turns the external display on/off. Press FN and the labeled function
key simultaneously. Refer to your notebook's documentation to find your notebook's key combination.

• If the selected video image is not displayed after the projector is turned on and the correct video source has been
selected, check that the video source device is turned on and operating correctly. Also check that the signal cables
have been connected correctly.

• The built-in speaker(s) will be muted when the AUDIO OUT jack is connected.

16 Connection

Operation

Starting up the projector

1. Plug the power cord. Turn on the power outlet switch
(where fitted). The power indicator on the projector
lights orange after power has been applied.

2. Press on the projector or on the remote
control to start the projector. The power indicator

flashes green and stays green when the projector is on.

The start up procedure takes about 30 seconds. In the
later stage of start up, a startup logo is projected.

(If necessary) Rotate the focus ring to adjust the image
clearness.

3. If this is the first time you turn on the projector, the setup wizard appears to guide you through
setting up the projector. If you have already done this, skip this step and move on to the next step.

• Use the arrow keys ( / / / ) on the projector or remote control to move through the menu
items.

• Use OK to confirm the selected menu item.

Step 1:

Specify Projector Position.

For more information about projector position, see

Choosing a location.

Step 2:

Specify OSD Language.

Step 3:

Specify Vertical Keystone.

17 Operation

Step 4:

Specify Auto Source.

Select On if you want the projector to always
search for available signals automatically when the
projector is turned on.

Now you’ve completed the initial setup.

4. If you are prompted for a password, press the arrow keys to enter a 6-digit password. See Utilizing

the password function on page 20.

5. Switch all of the connected equipment on.

6. The projector will search for input signals. The current input signal being scanned appears. If the
projector does not detect a valid signal, the message “No Signal” will continue displaying until an
input signal is found.

You can also press SOURCE to select your desired input signal. See Switching input signal on page

21.

• Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock and fire.

• If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds before
energizing the lamp.

• The Setup Wizard screenshots are for reference only and may differ from the actual design.

• If the frequency/resolution of the input signal exceeds the projector's operating range, you will see the message
“Out of Range” displayed on the background screen. Please change to an input signal which is compatible with
the projector's resolution or set the input signal to a lower setting. See Timing chart on page 41.

• If no signal is detected for 3 minutes, the projector automatically enters saving mode.

18 Operation

Using the menus

2

1

3

4

5

6

142

5

3

6

The projector is equipped with On-Screen Display (OSD) menus for making various adjustments and
settings.

The OSD screenshots below are for reference only, and may differ from the actual design.

Below is the overview of the OSD menu.

Main menu
icon

Current input signal

Main menu Status

Press BACK to go

Sub-menu

to the previous page
or to exit.

To access the OSD menu, press MENU on the projector or remote control.

• Use the arrow keys ( / ) on the projector or remote control to move through the main menu items.

• Use the arrow keys ( / ) on the projector or remote control to move through the sub-menu items.

• Use the arrow keys ( / ) on the projector or remote control to adjust the settings or press OK on
the projector or remote control to enter the sub-menu.

• Press MENU twice* on the projector or remote control to leave and save the settings.

*The first press leads you back to the main menu and the second press closes the OSD menu.

19 Operation

Securing the projector

Using a security cable lock

The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a lock, such as
the Kensington lock, to secure the projector. You can locate a Kensington lock slot on the rear side of
the projector. See item 9 on page 8.

A Kensington security cable lock is usually a combination of key(s) and the lock. Refer to the lock’s
documentation for finding out how to use it.

Utilizing the password function

Setting a password

1. Go to SYSTEM SETUP: ADVANCED Menu > Password. Press OK. The password setting
page appears.

2. Highlight Change Password and press OK.

3. The four arrow keys ( , , , ) respectively represent
4 digits (1, 2, 3, 4). According to the password you desire
to set, press the arrow keys to enter six digits for the
password.

4. Confirm the new password by re-entering the new
password.
Once the password is set, the OSD menu returns to the
Password page.

5. To activate the Power On Lock function, press / to
highlight Power On Lock and press / to select On. Input the password again.

• The digits being input will display as asterisks on-screen. Make a note of your selected password and keep it in a
safe place in advance or right after the password is entered so that it is available to you should you ever forget it.

• Once a password has been set and the power on lock is activated, the projector cannot be used unless the
correct password is entered every time the projector is started.

If you forget the password

If you enter the wrong password, the password error
message will appear, and the Input Current Password
message follows. If you absolutely do not remember the
password, you can use the password recall procedure. See

Entering the password recall procedure on page 20.

If you enter an incorrect password 5 times in succession, the
projector will automatically shut down in a short time.

Entering the password recall procedure

1. Press and hold OK for 3 seconds. The projector will
display a coded number on the screen.

2. Write down the number and turn off your projector.

3. Seek help from the local BenQ service center to decode
the number. You may be required to provide proof of
purchase documentation to verify that you are an
authorized user of the projector.

20 Operation

Changing the password

1. Go to SYSTEM SETUP: ADVANCED Menu > Password > Change Password.

2. Press OK. The message “Input Current Password” appears.

3. Enter the old password.

• If the password is correct, another message “Input New Password” appears.

• If the password is incorrect, the password error message will appear, and the message “Input
Current Password” appears for your retry. You can press BACK to cancel the change or try
another password.

4. Enter a new password.

5. Confirm the new password by re-entering the new password.

Disabling the password function

To disable password protection, go to SYSTEM SETUP: ADVANCED Menu > Password >
Power On Lock and press / to select Off. The message “Input Current Password” appears.
Enter the current password.

• If the password is correct, the OSD menu returns to the password setting page. You will not have
to enter the password next time turning on the projector.

• If the password is incorrect, the password error message will appear, and the message “Input
Current Password” appears for your retry. You can press BACK to cancel the change or try
another password.

Though the password function is disabled, you need to keep the old password in hand should you ever need to
re-activate the password function by entering the old password.

Switching input signal

The projector can be connected to multiple devices at the same time.
However, it can only display one full screen at a time. When starting up, the
projector automatically searches for the available signals.

Be sure the SYSTEM SETUP: BASIC Menu > Auto Source menu is
On if you want the projector to automatically search for the signals.

To select the source:

1. Press SOURCE. A source selection bar appears.

2. Press / until your desired signal is selected and press OK.

Once detected, the selected source information will appear at the corner of the screen for seconds.
If there is multiple equipment connected to the projector, repeat steps 1-2 to search for another

signal.

• The brightness level of the projected image will change accordingly when you switch between different input
signals.

• For best display picture results, you should select and use an input signal which outputs at the projector’s native
resolution. Any other resolutions will be scaled by the projector depending upon the "aspect ratio" setting, which
may cause some image distortion or loss of picture clarity. See Aspect Ratio on page 28.

21 Operation

Presenting from a Media Reader

The USB port on the projector allows you to browse the image and document files stored on a USB
flash drive connected to the projector. It can elimate the need for a computer source.

Supported files formats

Video format Audio format Photo format

• MPEG1

• MPEG1/2 Layer1

• JPEG Base-line

• MPEG4

• H.263

• Motion JPEG

• MPEG1/2 Layer2

• FLAC

• JPEG Progressive

• PNG non-interlace

• PNG interlace

• BMP

Viewing files

1. Plug a USB flash drive into the MEDIA READER port of the projector.

2. Press SOURCE and select Media Reader. The projector displays the built in media reader main
page.

3. Press /// to select and press OK to enter the sub-folder or display a file.

4. After a file is displayed, press OK to call out the function bar. You can press / to select the
function and press OK to enact the selected item.

Shutting down the projector

1. Press on the projector or on the remote control
and a confirmation message will appear prompting you. If

you don't respond in a few seconds, the message will
disappear.

2. Press or a second time. The power indicator
flashes orange, the projection lamp shuts down, and the
fans will continue to run for approximately 90 seconds to

cool down the projector.

3. Once the cooling process finishes, the power indicator
becomes a steady orange and fans stop. Disconnect the
power cord from the power outlet.

• To protect the lamp, the projector will not respond to any commands during the cooling process.

• Avoid turning on the projector immediately after turning it off as excessive heat may shorten lamp life.

• Lamp life results will vary depending on environmental conditions and usage.

Direct power off

The AC power cord can be pulled out right after the projector is turned off. To protect the lamp, wait
about 10 minutes before re-starting the projector. If you attempt to re-start the projector, the fans may

run for a few minutes to cool down. In such cases, press or again to start the projector after
the fans stop and the power indicator turns orange.

22 Operation

Menu operation

Please note that the on-screen display (OSD) menus vary according to the signal type selected and the
projector model you are using.

The menu items are available when the projector detects at least one valid signal. If there is no
equipment connected to the projector or no signal detected, limited menu items are accessible.

PICTURE menu

The projector is preset with several predefined picture modes so that you can
choose one to suit your operating environment and input signal picture type.

• Bright: Maximizes the brightness of the projected image. This mode is suitable
for environments where extra-high brightness is required, such as using the
projector in well lit rooms.

• Vivid TV: With well-saturated color, fine-tuned sharpness and a higher brightness
level, Vivid TV mode is perfect for watching movies in a living room where there
is a small amount of ambient light.

• Cinema: Complement with accurate color and deepest contrast at lower
brightness level, Cinema mode is suitable for playing movies in an environment
with a bit of ambient light, like in living room.

Picture Mode

• D. Cinema: Complement with 100% REC709 color gamut color gamut and
deepest contrast at lower brightness level, D.Cinema mode is suitable for playing
movies in a totally dark environment, as if in a commercial cinema.

• User: Recalls the settings customized based on the current available picture
modes. See User Mode Management on page 24.

• ISF Night: Only available when ISF is enabled.

• ISF Day: Only available when ISF is enabled.

• Silence: Hidden as default. Shows only when Silence is switched on in the
DISPLAY menu.

• 3D: Is appropriate for playing 3D images and 3D video clips.

This mode is only available when 3D function is enabled.

• HDR10: Delivers High Dynamic Range effects with higher contrasts of brightness
and colors. This mode is only available when:

DISPLAY > HDR is set at Auto, and HDR10 content is detected.

• HLG: Delivers Hybrid Long Gamma effects by adding a logarithmic curve with
extra brightness over the top of the signal. This mode is only available when:

DISPLAY > HDR is set at Auto, and HLG content is detected.

23 Menu operation

• Load Settings From

There is one user-definable mode if the current available picture modes are not
suitable for your need. You can use one of the picture modes (except the User) as
a starting point and customize the settings.

1. Go to PICTURE > Picture Mode.

2. Press / to select User.

3. Press to highlight User Mode Management and press OK.

4. Press to select Load Settings From and press OK.

5. Press to select a picture mode that is closest to your need.

User Mode
Management

Brightness

Contrast

Color

6. Press to select the sub-menu items you want to change and adjust the values
with / . The adjustments define the selected user mode.

• Rename User Mode

You can change User to the names easy to be identified or understood by the users
of this projector. The new name can be up to 9 characters including English letters
(A-Z, a-z), digits (0-9), and space (_).

1. Go to PICTURE > Picture Mode > User.

2. Press to highlight User Mode Management and press OK.

3. Press to select Rename User Mode and press OK.

4. Use / / / , and OK to set desired characters.

5. When done, press BACK to save the changes and exit.

The higher the value, the brighter the image. Adjust this control so the black areas
of the image appear just as black and that detail in the dark areas is visible.

The higher the value, the greater the contrast. Use this to set the peak white level
after you have previously adjusted the Brightness setting to suit your selected input
and viewing environment.

Lower setting produces less saturated colors. If the setting is too high, colors on
the image will be overpowering, which makes the image unrealistic.

Tint

The higher the value, the more greenish the picture becomes. The lower the value,
the more reddish the picture becomes.

Sharpness The higher the value, the sharper the picture becomes.

Gamma Selection

Gamma refers to the relationship between input source and picture brightness.
Choose a preferred gamma mode from among 1.8/2.0/2.1/2.2/2.3/2.4/2.5/2.6/BenQ.

Advanced

HDR Brightness

The projector can automatically adjust the brightness levels of your image according
to the input source. You can also manually select a brightness level to display better
picture quality. When the value is higher, the image becomes brighter; when the
value is lower, the image becomes darker.

24 Menu operation

Advanced

RED

BLUE

GREEN

Yellow

Cyan

Magenta

(Continued)

Color Temperature

There are several preset color temperature settings available. The available settings
may vary according to the signal type selected.

• Preset: Selects a color temperature from among Normal, Cool, Lamp
Native, or Warm.

You can also set a preferred color temperature by adjusting the following options.

• Red Gain/Green Gain/Blue Gain: Adjusts the contrast levels of Red,
Green, and Blue.

• Red Offset/Green Offset/Blue Offset: Adjusts the brightness levels of
Red, Green, and Blue.

Color Management

This function provides six sets (RGBCMY) of colors to be adjusted. When you
select each color, you can independently adjust its range and saturation according
to your preference.

• Primary Color: Selects a color from among R (Red), G (Green), B (Blue), C
(Cyan), M (Magenta), or Y (Yellow).

• Hue: Increase in the range will include colors
consisted of more proportions of its two
adjacent colors. Please refer to the illustration
for how the colors relate to each other.
For example, if you select Red and set its range
at 0, only pure red in the projected picture will
be selected. Increasing its range will include red
close to yellow and red close to magenta.

• Saturation: Adjusts the values to your
preference. Every adjustment made will reflect to
the image immediately. For example, if you select Red and set its value at 0,
only the saturation of pure red will be affected.

Saturation is the amount of that color in a video picture. Lower settings produce less saturated
colors; a setting of “0” removes that color from the image entirely. If the saturation is too high, that
color will be overpowering and unrealistic.

• Gain: Adjusts the values to your preference. The contrast level of the
primary color you select will be affected. Every adjustment made will reflect to
the image immediately.

25 Menu operation

CinemaMaster

• Color Enhancer: Allows you to fine-tune the saturation of colors with
larger flexibility. It modulates complex color algorithms to flawlessly render
saturated colors, fine gradients, intermediate hues and subtle pigments.

• Flesh Tone: Provides a smart adjustment of hue only for calibrating people's
skin color, not other colors in the image. It prevents discoloration of skin
tones from the light of the projection beam, portraying every skin tone in its
most beautiful shade.

• Pixel Enhancer 4K: It is a super-resolution technology which radically
enhances Full HD content in terms of colors, contrast, and textures. It's also a
Detail Enhancement Technology refines surface details for true-to-life images
that pop off the screen. Users can adjust levels of sharpness and detail
enhancement for optimal viewing.

• Motion Enhancer 4K: You can use this feature to smooth fast-moving
videos by comparing consecutive image frames ans inserting an intermediate
image frame between them.

Noise Reduction

Reduces electrical image noise caused by different media players.

Dynamic Iris

Advanced
(Continued)

Automatically changes the black level of the projected pictures to enhance the
effect of contrast ratio.

When the projector is starting up, the Dynamic Iris will be calibrated for 3-15
seconds. You will hear the sound of the motor operation during this period of time.

When the projector is on, the Dynamic Iris will adjust according to the scenes from
the videos. The motor operation still produces a small amount of sound. You can
mute the sound by selecting Off.

Brilliant Color

This feature utilizes a new color-processing algorithm and system level
enhancements to enable higher brightness while providing truer, more vibrant
colors in picture. It enables a greater than 50% brightness increase in mid-tone
images, which are common in video and natural scenes, so the projector
reproduces images in realistic and true colors. If you prefer images with that quality,
select On.
When Off is selected, the Color Temperature function is not available.

Wide Color Gamut

Complement with DCI-P3 color gamut and deepest contrast at lower brightness
level for playing 4K HDR movies.

Light Mode

Selects a suitable lamp power from among the provided modes. See Extending lamp

life on page 33.

Reset Current
Picture Mode

26 Menu operation

Returns all of the adjustments you’ve made for the selected Picture Mode to the
factory preset values.

DISPLAY menu

Conceals the poor picture quality in the four edges.

Overscan
Adjustment

3D

HDR

The greater the value, the more portion of the picture is concealed while the
screen remains filled and geometrically accurate. Setting 0 means the picture is
100% displayed.

This projector features a 3D function which enables you to enjoy the 3D movies,
videos, and sporting events in a more realistic way by presenting the depth of the
images. You need to wear a pair of 3D glasses to view the 3D images.

• 3D Mode: The default setting is Auto and the projector automatically chooses
an appropriate 3D format when detecting 3D contents. If the projector cannot
recognize the 3D format, manually choose a 3D mode according to your
preference.

• 3D Sync Invert: When your 3D image is distorted, enable this function to
switch between the image for the left eye and the right eye for more comfortable
3D viewing experience.

The projector supports HDR imaging sources. It can automatically detect the
dynamic range of the source for SDR or HDR10 or HLG, and optimize settings to
reproduce contents under wider dynamic range. Meanwhile, the Picture Mode
cannot be adjusted after switching to HDR.

Silence

Minimizes the acoustic noise. It is suitable for the need of watching movies that
requires an ultra-quiet environment so that you won't be disturbed by the noise of
the projector. When this mode is used, the following menu functions will be
automatically changed to the designated settings and grayed out.

• Off: To turn on XPR (The display resolution will be 3840 x 2160.)

• On: To turn off XPR (The display resolution will be 1920 x 1080.)

27 Menu operation

INSTALLATION menu

15:9 picture

4:3 picture

16:9 picture

Projector
Position

Auto
Keystone

Test Pattern

Aspect Ratio

The projector can be installed on a ceiling or behind a screen, or with one or more
mirrors.

See Choosing a location on page 11.

Corrects any keystoning of the image automatically.

Adjusts the image size and focus and check that the
projected image is free from distortion.

There are several options to set the image's aspect ratio depending on your input
signal source.

• Auto: Scales an image proportionally to fit the
projector's native resolution in its horizontal or
vertical width.

• 4:3: Scales an image so that it is displayed in the
center of the screen with a 4:3 aspect ratio.

12V Trigger

High Altitude
Mode

• 16:9: Scales an image so that it is displayed in the
center of the screen with a 16:9 aspect ratio.

There are two 12V triggers that work independently according to your needs for
installation scenarios.

• On: If this is selected, the projector will send electronic signal out when it is
turned on.

• Off: If this is selected, the projector will not send electronic signal out when it is
turned on.

We recommend you use the High Altitude Mode when your environment is
between 1500 m –3000 m above sea level, and ambient temperature is between
0°C–30°C.

Operation under "High Altitude Mode" may cause a higher decibel operating
noise level because of increased fan speed necessary to improve overall system
cooling and performance.

If you use this projector under other extreme conditions excluding the above, it
may display auto shut-down symptoms, which is designed to protect your projector
from over-heating. In cases like this, you should switch to High Altitude mode to
solve these symptoms. However, this is not to state that this projector can operate
under any and all harsh or extreme conditions.

• Do not use the High Altitude Mode if your altitude is between 0 m and 1500 m and ambient
temperature is between 0°C and 35°C. The projector will be over cooled, if you turn the mode on
under such a condition.

28 Menu operation

SYSTEM SETUP: BASIC menu

Language Sets the language for the On-Screen Display (OSD) menus.

Splash Screen Allows you to select which logo screen will be displayed during projector start-up.

Auto Off

Allows the projector to turn off automatically if no input signal is detected after a
set period of time to prevent unnecessary waste of lamp life.

Direct Power OnAllows the projector to turn on automatically once the power is fed through the

power cord.

• Menu Position: Sets the On-Screen Display (OSD) menu position.

Menu Settings

• Menu Display Time: Sets the length of time the OSD will remain active after
your last key press.

• Reminder Message: Sets the reminder messages on or off.

Renames the current input source to your desired name.

Source
Rename

On the Source Rename page, use / / / , and OK to set the desired
characters for the connected source item.

When done, press BACK to save the changes and exit.

Auto Source Allows the projector to automatically search for a signal.

• Sound Mode:

• Effect Mode: This function utilizes MaxxAudio sound enhancement
technology, which incorporates Waves’s algorithms to deliver great effects of
the bass and treble, and provide you with immersive cinematic audio
experience. The following preset sound modes are provided: Standard,
Cinema, Music, Game, Sport and User.
The User mode allows you to personalize the sound settings. When selecting
the User mode, you may make manual adjustments with the User EQ
function.
If the Mute function is activated, adjusting Sound Mode will turn off the
Mute function.

• User EQ: Select desired frequency bands (100 Hz, 300 Hz,1k Hz, 3k Hz, and
10k Hz) to adjust the levels according to your preference. The settings made

Sound

here define the User mode.

• Mute: Temporarily turns off the sound.

• Volume: Adjusts the sound level.

• S/PDIF: Enable or disable S/PDIF.

• L/R Switch: Switch the left/right audio channels.

• Power On/Off Ring Tone: Turns on or off the ring tone when the projector is
in startup and shutdown process.

The only way to change Power On/Off Ring Tone is setting On or Off here. Setting the sound
mute or changing the sound level will not affect the Power On/Off Ring Tone.

• Reset Audio Settings: All of the adjustments you’ve done for the Sound menu
return to the factory preset values.

29 Menu operation

SYSTEM SETUP: ADVANCED menu

Lamp Settings

• Reset Lamp Timer: See Resetting the lamp timer on page 36.

• Lamp Timer: See Getting to know the lamp hour on page 32.

• HDMI Range

Selects a suitable RGB color range to correct the color accuracy.

HDMI
Settings

• Auto: Automatically selects a suitable color range for the incoming HDMI
signal.

• Full: Utilizes the Full range RGB 0-255.

• Limited: Utilizes the Limited range RGB 16-235.

Password See Utilizing the password function on page 20.

With the control keys on the projector and remote control locked, you can prevent
your projector settings from being changed accidentally (by children, for example).
When the Key Lock is on, no control keys on the projector will operate except

POWER.

Key Lock

To release panel key lock, press and hold (the right key) on the projector or
remote control for 3 seconds.

LED Indicator

Reset All
Settings

ISF

If you turn off the projector without disabling panel key lock, the projector will still be in locked
status the next time it is turned on.

You can turn off the LED warning lights. This is to avoid any light disturbance when
viewing images in a dark room.

Returns all settings to the factory preset values.

The following settings will still remain: Picture Mode, User Mode Management, Brightness,
Contrast, Color, Tint, Sharpness, Advanced, Projector Position, Sound, Source Rename
and Password.

The ISF calibration menu is password protected and only accessible by authorized
ISF calibrators. The ISF (Imaging Science Foundation) has developed carefully
crafted, industry-recognized standards for optimal video performance and has
implemented a training program for technicians and installers to use these
standards to obtain optimal picture quality from BenQ video display devices.
Accordingly, we recommend that setup and calibration be performed by an ISF
certified installation technician.

For more information, go to www.imagingscience.com or contact the dealer or retailer from whom
you purchased the projector.

Firmware

Updates firmware version.

Upgrade

30 Menu operation

INFORMATION menu

• Source: Shows the current signal source.

• Picture Mode: Shows the selected mode in the Picture menu.

• Resolution: Shows the native resolution of the input signal.

• Color System: Shows input system format.

INFORMATI
ON

• Color Gamut: When HDR10 is enabled, shows enabled Color Gamut. When
HLG is enabled, shows BT. 2020.

• Light Usage Time: Shows the number of hours the lamp has been used.

• 3D Format: Shows the current 3D mode.

• Firmware Version: Shows the firmware version of your projector.

• Service Code: Shows the serial number of your projector.

31 Menu operation

Maintenance

Care of the projector

Cleaning the lens

Clean the lens whenever you notice dirt or dust on the surface. Please be sure to turn off the projector
and let it cool down completely before cleaning the lens.

• Use a canister of compressed air to remove dust.

• If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and gently
wipe the lens surface.

• Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as
alcohol, benzene, thinner or insecticide. Using such materials or maintaining prolonged contact with
rubber or vinyl materials may result in damage to the projector surface and cabinet material.

Cleaning the projector case

Before you clean the case, turn the projector off using the proper shutdown procedure as described in

Shutting down the projector on page 22 and unplug the power cord.

• To remove dirt or dust, wipe the case with a soft, lint-free cloth.

• To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH detergent. Then
wipe the case.

Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.

Storing the projector

If you need to store the projector for an extended time, please follow the instructions below:

• Make sure the temperature and humidity of the storage area are within the recommended range for
the projector. Please refer to Specifications on page 39 or consult your dealer about the range.

• Retract the adjuster feet.

• Remove the battery from the remote control.

• Pack the projector in its original packing or equivalent.

Transporting the projector

It is recommended that you ship the projector with its original packing or equivalent.

Lamp information

Getting to know the lamp hour

When the projector is in operation, the duration (in hours) of lamp usage is automatically calculated by
the built-in timer. The method of calculating the equivalent lamp hour is as follows:

1. Lamp Usage Time = (x+y+z) hours, if

Time used in Normal mode = x hours
Time used in Eco mode = y hours
Time used in SmartEco mode = z hours

32 Maintenance

2. Equivalent Lamp Hour = hours

ө

өːʳʳʳʳʳʳx X+ xY+ xZʳʳ

A’X A’

A’

Y Z

, if
X = lamp life spec of Normal mode
Y = lamp life spec of Eco mode
Z = lamp life spec of SmartEco mode

A’ is the longest lamp life spec among X, Y, Z

For Time used in each lamp mode shown in OSD menu:

- Time used is accumulated and rounded down to an integer in Hours

- When time used is less than 1 hour, it shows 0 hours.

When you calculate Equivalent Lamp hour manually, it will probably have deviation from the value shown in OSD
menu since projector system calculates Time used for each lamp mode in "Minutes
in hours shown in OSD.

.

" then rounds down to an integer

To obtain the lamp hour information:

1. Go to SYSTEM SETUP: ADVANCED Menu > Lamp Settings and press OK. The Lamp
Settings page appears.

2. Press to select Lamp Timer and press OK. The Lamp Timer information is displayed.

You can also get the lamp hour information on the INFORMATION menu.

Extending lamp life

• Setting the Light Mode

Go to PICTURE Menu > Advanced > Light Mode and select a suitable lamp power from among
the provided modes.

Setting the projector in Economic or SmartEco mode extends lamp life.

Lamp mode Description

Normal Provides full lamp brightness
Economic Lowers brightness to extend the lamp life and decreases the fan noise

SmartEco

Adjusts the lamp power automatically depending on the content brightness level while
optimizing display quality

• Setting Auto Off

This function allows the projector to turn off automatically if no input signal is detected after a set
period of time to prevent unnecessary waste of lamp life.

To s e t Auto Off, go to SYSTEM SETUP: BASIC Menu > Auto Off and press / .

Timing of replacing the lamp

When the Lamp indicator lights up or a message appears suggesting it is time to replace the lamp,
please consult your dealer or go to http://www.BenQ.com before installing a new lamp. An old lamp
may cause a malfunction in the projector and in some instances the lamp may explode.

• The apparent brightness of the projected image will vary depending on the ambient lighting conditions, selected
input signal contrast/brightness settings, and is directly proportional to projection distance.

• The lamp brightness will decline over time and may vary within the lamp manufacturers specifications. This is
normal and expected behavior.

• The LAMP indicator light and TEMPerature warning light will light up if the lamp becomes too hot. Turn
the power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after turning
the power back on, please contact your dealer. See Indicators on page 37.

33 Maintenance

The following Lamp warning displays will remind you to change the lamp.

Install a new lamp for optimal performance. Press OK to
dismiss the message.

It is strongly recommended that you replace the lamp at this
age. The lamp is a consumable item. The lamp brightness
diminishes with use. This is normal lamp behavior. You can
replace the lamp whenever you notice that the brightness level
has significantly diminished.
Press

OK to dismiss the message.

The lamp MUST be replaced before the projector will operate
normally.

OK to dismiss the message.

Press

"XXXX" shown in the above messages are numbers that vary depending on different models.

Replacing the lamp

• To reduce the risk of electrical shock, always turn the projector off and disconnect the power cord before
changing the lamp.

• To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before replacing the lamp.

• To reduce the risk of injuries to fingers and damage to internal components, use caution when removing lamp
glass that has shattered into sharp pieces.

• To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do not touch the
empty lamp compartment when the lamp is removed.

• This lamp contains mercury. Consult your local hazardous waste regulations to dispose of this lamp in a proper
manner.

• To assure optimal performance from the projector, it is recommended that you purchase a qualified projector
lamp for lamp replacement.

• If lamp replacement is performed while the projector is suspended upside-down, make sure that no one is
underneath the lamp socket to avoid any possible injury or damage to the human eyes caused by fractured lamp.

• Ensure good ventilation when handling broken lamps. We recommend that you use respirators, safety glasses,
goggles or face shield and wear protective clothing such as gloves.

1. Turn the power off and disconnect the projector from the power outlet. If the lamp is hot, avoid
burns by waiting for approximately 45 minutes until the lamp has cooled.

34 Maintenance

2. Loosen the screw(s) that secure the lamp cover on the
side of the projector until the lamp cover loosens.

3. Remove the lamp cover from the projector.

• Do not turn the power on with the lamp cover open.

• Do not insert your fingers between the lamp and the
projector. The sharp edges inside the projector may cause
injuries

4. Remove the safety mylar.

5. Disconnect the lamp connector.

5

4

6. Loosen the screw(s) that secure the inner lamp.

7. Lift the handle so that it stands up.

8. Use the handle to slowly pull the lamp out of the
projector.

• Pulling it too quickly may cause the lamp to break and scatter
broken glass in the projector.

• Do not place the lamp in locations where water might splash
on it, children can reach it, or near flammable materials.

• Do not insert your hands into the projector after the lamp is
removed. The sharp edges inside the projector may cause
injuries. If you touch the optical components inside, it could
cause color unevenness and distortion of the projected
images.

9. Insert the lamp connector.

6

7

35 Maintenance

10. Tighten the screw(s) that secures the lamp.

11

10

13

12

11. Ensure the handle is fully laid flat and locked in place.

• Loose screw may cause a bad connection, which could
result in malfunction.

• Do not over tighten the screw.

12. Connect the lamp connector.

13. Put the safety mylar back to the top.

14. Replace the lamp cover on the projector.

15. Tighten the screw that secures the lamp cover.

• Loose screw may cause a bad connection, which could
result in malfunction.

• Do not over tighten the screw.

16. .Connect the power and restart the projector.

Resetting the lamp timer

17. After the startup logo, open the On-Screen Display
(OSD) menu. Go to SYSTEM SETUP: ADVANCED Menu > Lamp Settings and press OK.
The Lamp Settings page appears. Highlight Reset Lamp Timer and press OK. A warning
message is displayed asking if you want to reset the lamp timer. Highlight Reset and press OK. The
lamp time will be reset to “0”.

Do not reset if the lamp is not new or replaced as this could cause damage.

36 Maintenance

Indicators

Light

Status & Description

System events

System is in stand-by mode

System is powering up

System is under normal operation

System is cooling down

Downloading

Colorwheel start fail

Scaler reset fail

Lamp life exhausted

Lamp door is not closed

Burn-In events

Burn-in on

: Off

Burn-in off

Lamp events

Lamp error in normal operation

Lamp is not lit up

Thermal events

Fan 1 error (the actual fan speed is outside the desired speed)

Fan 2 error (the actual fan speed is outside the desired speed)

Fan 3 error (the actual fan speed is outside the desired speed)

Fan 4 error (the actual fan speed is outside the desired speed)

Temperature 1 error (over limited temperature)

: Orange On : Green On : Red On

: Orange Flashing : Green Flashing : Red Flashing

37 Maintenance

Tro ub le sh oo ti n g

The projector does not turn on.

Cause Remedy

There is no power from the power cord.

Attempting to turn the projector on again during
the cooling process.

No picture

Cause Remedy

Plug the power cord into the AC power jack on the
projector, and plug the power cord into the power outlet. If
the power outlet has a switch, make sure that it is switched
on.

Wait until the cooling down process has completed.

The video source is not turned on or connected
correctly.

The projector is not correctly connected to the
input signal device.

The input signal has not been correctly selected. Select the correct input signal with the SOURCE key.
The lens cover is still closed. Open the lens cover.

Blurred image

Cause Remedy

The projection lens is not correctly focused. Adjust the focus of the lens using the focus ring.
The projector and the screen are not aligned

properly.
The lens cover is still closed. Open the lens cover.

Remote control does not work.

Cause Remedy

The batteries are out of power. Replace both of the batteries with new ones.
There is an obstacle between the remote control

and the projector.
You are too far away from the projector. Stand within 8 meters (26 feet) of the projector.

Turn the video source on and check that the signal cable is
connected correctly.

Check the connection.

Adjust the projection angle and direction as well as the
height of the projector if necessary.

Remove the obstacle.

The password is incorrect.

Cause Remedy

You do not remember the password. See Entering the password recall procedure on page 20.

38 Troubleshooting

Specifications

Projector specifications

All specifications are subject to change without notice.

Optical

Resolution

3840 x 2160 with XPR
1920 x 1080 without XPR

Display system

1-CHIP DMD

Lens

F = 1.9 ~ 2.47, f = 12 ~ 15.6 mm

Clear focus range

1.2m ~ 5.1m @ Wide,

1.3m ~ 4.9m @ Tele

Lamp

245 W lamp

Zoom ratio

1.3X

Electrical

Power supply

AC100–240V, 3.4 A, 50–60 Hz (Automatic)

Power consumption

350 W (Max); 0.5 W (Standby)

Mechanical

Weight

4.2 Kg +

100 g (9.3 lbs + 0.22 lbs))

Output terminals

Speaker

5 watt x 2

Audio signal output

PC audio jack x 1
SPDIF to optical x 1

12V DC x 1: Trigger for screen control

RS-232 serial control

9 pin x 1

IR receiver x 2

Input terminals

Video signal input

HDMI (2.0b, HDCP 2.2) x 2

Environmental Requirements

Operating temperature

0°C–40°C at sea level

Operating relative humidity

10%–90% (without condensation)

Operating altitude

0–1499 m at 0°C–35°C
1500–3000 m at 0°C–30°C (with
High Altitude Mode on)

Storage temperature

-20°C–60°C at sea level

Storage humidity

10%–90% RH (without condensation)

Storage altitude

30°C@ 0~12,200m above sea level

Transporting

Original packing or equivalent is recommended

Repairing

Please visit below website and choose your country to
find your service contact window.
http://www.benq.com/welcome

Control

USB

Type-A (USB 3.0) x 1: Media reader/drive,
Firmware download (5V 1.5A)
Type-A (USB 2.0) x 1: Power supply (5V, 2.5A)
Mini-B x 1

39 Specifications

Dimensions

Unit: mm

380

127

263

380 mm (W) x 127 mm (H) x 263 mm (D)

40 Specifications

Timing chart

Supported timing for HDMI (HDCP) input

• PC timings

Ver ti cal

Resolution Mode

Frequency

(Hz)

VGA_60 59.940 31.469 25.175

640 x 480

720 x 400 720 x 400_70 70.087 31.469 28.3221

800 x 600

1024 x 768

1152 x 864 1152 x 864_75 75 67.5 108

1024 x 576@60Hz

1024 x 600@65Hz

1280 x 720 1280 x 720_60 60 45.000 74.250 V V
1280 x 768 1280 x 768_60 59.870 47.776 79.5 V V

1280 x 800

1280 x 1024

1280 x 960

1360 x 768 1360 x 768_60 60.015 47.712 85.500 V V

1440 x 900 WXGA+_60 59.887 55.935 106.500 V V
1400 x 1050 SXGA+_60 59.978 65.317 121.750 V V
1600 x 1200 UXGA 60.000 75.000 162.000 V V
1680 x 1050 1680 x 1050_60 59.954 65.290 146.250 V V

640 x 480@67Hz MAC13 66.667 35.000 30.240

832 x 624@75Hz MAC16 74.546 49.722 57.280
1024 x 768@75Hz MAC19 75.020 60.241 80.000
1152 x 870@75Hz MAC21 75.06 68.68 100.00

1920 x 1080@60Hz 1920 x 1080_60 60 67.5 148.5 V V

1920 x 1200@60Hz

1920 x

1080@120Hz

3840 x 2160

3840 x 2160

VGA_72 72.809 37.861 31.500
VGA_75 75.000 37.500 31.500
VGA_85 85.008 43.269 36.000

SVGA_60 60.317 37.879 40.000
SVGA_72 72.188 48.077 50.000
SVGA_75 75.000 46.875 49.500
SVGA_85 85.061 53.674 56.250

SVGA_120 (Reduce

Blanking)

XGA_60 60.004 48.363 65.000 V V
XGA_70 70.069 56.476 75.000
XGA_75 75.029 60.023 78.750
XGA_85 84.997 68.667 94.500

XGA_120 (Reduce

Blanking)

BenQ Notebook

Timing

BenQ Notebook

Timing

WXGA_60 59.810 49.702 83.500 V V
WXGA_75 74.934 62.795 106.500
WXGA_85 84.880 71.554 122.500

WXGA_120

(Reduce Blanking)

SXGA_60 60.020 63.981 108.000 V V
SXGA_75 75.025 79.976 135.000

SXGA_85 85.024 91.146 157.500
1280 x 960_60 60.000 60.000 108 V V
1280 x 960_85 85.002 85.938 148.500

1920 x 1200_60

(Reduce Blanking)

1920 x 1080_120

(Only HDMI 2.0

support)
3840 x 2160_30
For 4K2K model
3840 x 2160_60
For 4K2K model

(Only HDMI 2.0

support)

119.854 77.425 83.000

119.989 97.551 115.5

60.00 35.820 46.996

64.995 41.467 51.419

119.909 101.563 146.25

59.95 74.038 154 V V

120.000 135.000 297

30 67.5 297

60 135 594

Horizontal

Frequency

(kHz)

Pixel

Frequency

(MHz)

Supported 3D format

Top Bottom Side by Side

41 Specifications

The timings showing above may not be supported due to EDID file and VGA graphic card limitations. It is possible
that some timings cannot be chosen.

• Video timings

Horizontal

Timing Resolution

Frequency

(kHz)

480i 720 (1440) x 480 15.73 59.94 27

480p 720 x 480 31.47 59.94 27

576i 720 (1440) x 576 15.63 50 27

576p 720 x 576 31.25 50 27
720/50p 1280 x 720 37.5 50 74.25 V V V
720/60p 1280 x 720 45.00 60 74.25 V V V

1080/24P 1920 x 1080 27 24 74.25 V V V
1080/25P 1920 x 1080 28.13 25 74.25
1080/30P 1920 x 1080 33.75 30 74.25

1080/50i 1920 x 1080 28.13 50 74.25 V

1080/60i 1920 x 1080 33.75 60 74.25 V
1080/50P 1920 x 1080 56.25 50 148.5 V V
1080/60P 1920 x 1080 67.5 60 148.5 V V

2160/24P

2160/25P

2160/30P

2160/50P

2160/60P

3840 x 2160 (Only HDMI

2.0 support)

3840 x 2160 (Only HDMI

2.0 support)

3840 x 2160 (Only HDMI

2.0 support)

3840 x 2160 (Only HDMI

2.0 support)

3840 x 2160 (Only HDMI

2.0 support)

54 24 297

56.25 25 297

67.5 30 297

112.5 50 594

135 60 594

Ver ti ca l

Frequency

(Hz)

Dot Clock

Frequency

(MHz)

Supported 3D format

Frame

Packing

Top

Bottom

Side by Side

42 Specifications