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i
LCD Monitor
User Manual
V920 / V920P
V2220 / V2220P
V2420 / V2420P
V2320 / VW2220
VW2420
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ii
Copyright
Copyright © 2011 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect
to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any
particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to
make changes from time to time in the contents hereof without obligation of BenQ Corporation to
notify any person of such revision or changes.
Please follow these safety instructions for best performance,
and long life for your monitor
Power Safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The socket
outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you are
not sure of the type of power available, consult your dealer or local power company.
• A certified power supply cord has to be used with this equipment. The relevant national
installation and/or equipment regulations shall be considered. A certified power supply cord not
lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation
H05VV-F 3G 0.75mm
2
or H05VVH2-F2 3G 0.75mm2) shall be used. Alternative a flexible cord be
of synthetic rubber according to IEC 60245 (designation H05RR-F 3G 0.75mm
2
) shall be used." or
the equivalent.
• For V2320/V2320H, the power adapter is manufactured by TPV (ADPC1236).
For other models, the power adapter is manufactured by FSP Group Inc. (FSP036-RAC) and
Darfon Electronics Corp. (BB02-B).
• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge the
battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do
not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if
it is damaged or exposed to excess moisture.
Page 3
iii
Care And Cleaning
• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD
monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass
cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked
or covered. Your monitor should never be placed near or over a radiator or heat source, or in a
built-in installation unless proper ventilation is provided.
• Never push objects or spill liquid of any kind into this product.
Servicing
Do not attempt to service this product yourself, as opening or removing covers may expose you to
dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as
dropping or mishandling occurs, contact qualified service personnel for servicing.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its aspiration to
realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal
to achieve a low-carbon society. Beside meeting international regulatory requirement and standards
pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives
further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging,
transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design
highlights of each product, hoping to ensure that consumers make informed green choices at purchase.
Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental
commitments and achievements.
ecoFACTS about VW2220
Page 4
iv
Table of Contents
Copyright ..........................................................................................................................ii
Disclaimer .........................................................................................................................ii
Power Safety .....................................................................................................................ii
Care And Cleaning ..........................................................................................................iii
Servicing ...........................................................................................................................iii
BenQ ecoFACTS ..............................................................................................................iii
Getting started .................................................................................................................. 1
Getting to know your monitor ........................................................................................ 3
Front view ........................................................................................................................................ 3
Back view ......................................................................................................................................... 3
How to assemble your monitor hardware ...................................................................... 4
How to detach the stand base ......................................................................................................... 6
Getting the most from your BenQ monitor ................................................................... 7
How to install the monitor on a new computer ........................................................................... 8
How to upgrade the monitor on an existing computer ................................................................ 9
How to install on Windows 7 system .......................................................................................... 10
How to install on Windows Vista systems .................................................................................. 11
How to install on Windows XP system .......................................................................................12
Picture optimization ...................................................................................................... 13
How to adjust your monitor .......................................................................................... 14
The control panel .......................................................................................................................... 14
Hot key mode ................................................................................................................................ 15
Main menu mode ......................................................................................................................... 16
Troubleshooting ............................................................................................................. 27
Frequently asked questions (FAQ) .............................................................................................. 27
Need more help? ...........................................................................................................................28
Page 5
1 Getting started
1. Getting started
When unpacking please check you have the following items. If any are missing or damaged, please
contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Base
Quick Start Guide
CD-ROM
Power Adapter
Power Cord
(Picture may differ from product
supplied for your region.)
Page 6
2 Getting started
Consider keeping the box and packaging in storage fo r use in the future when you may need to transport
the monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.
Video Cable: D-Sub
Video Cable: DVI-D
(Optional accessory for models with
DVI inputs, sold separately)
Page 7
3 Getting to know your monitor
2. Getting to know your monitor
Front view
Back view
1. Power button
2. Control buttons
3. DVI-D socket
4. D-Sub socket
5. DC Power Input jack
6. Lock switch
1
2
43 5 6
•Above diagram may vary depending on the model.
•Picture may differ from product supplied for your region.
Page 8
4 How to assemble your monitor hardware
3. How to assemble your monitor hardware
If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
1. Attach the monitor base.
Please be careful to prevent damage to the moni to r.
Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate
voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor
surround and controls.
Protect the monitor and screen by clearing a flat open area
on your desk and placing a soft item like the monitor
packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
While holding the monitor firmly against the desk, pull
the monitor stand arm upwards clear of the monitor.
Orient and align the stand base socket with the end of the
stand arm, then push them together. Tighten the
thumbscrew at the bottom of the monitor base as
illustrated.
Gently attempt to pull them back apart to check that they
have properly engaged.
Carefully lift the monitor, turn it over and place it upright
on its stand on a flat even surface.
You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.
-5
O
~ +15
O
-5
O
~ +15
O
Page 9
5 How to assemble your monitor hardware
2. Connect the PC video cable
To Connect the D-Sub Cable
Connect the plug of the D-Sub cable (at the end without
the ferrite filter) to the monitor video socket. Connect the
other end of the cable (at the end with the ferrite filter) to
the computer video socket.
Tighten all finger screws to prevent the plugs from
accidently falling out during use.
To Connect the DVI-D Cable
Connect the plug of the DVI-D cable (at the end without
the ferrite filter) to the monitor video socket. Connect the
other end of the cable (at the end with the ferrite filter) to
the computer video socket.
Tighten all finger screws to prevent the plugs from
accidently falling out during use.
The video cable included in your package and the socket
illustrations on the right may vary depending on the LCD
model.
3. Connect the power cable to the monitor and power
outlet.
Plug one end of the power cord into the socket labeled
‘DC12V’ on the rear of the monitor. Plug the other end of
the power cord into a power outlet and turn it on.
4. Turn on the power.
Picture may differ from product supplied for your region.
Turn on the monitor by pressing the power button on the
right of the monitor.
Turn on the computer too, and follow the instructions in
Section 4: Getting the most from your BenQ monitor on
page 7 to install the monitor software.
To extend the service life of the product, we recommend
that you use your computer's power management
function.
Page 10
6 How to assemble your monitor hardware
How to detach the stand base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging the
power cable. Turn off the computer before unplugging the
monitor signal cable.
Protect the monitor and screen by clearing a flat open area
on your desk and placing a soft item like a towel on the
desk for padding, before laying the screen face down on a
flat clean padded surface.
Please be careful to prevent damage to the monitor.
Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate
voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor
surround and controls.
2. Release the thumbscrew on the bottom of the
monitor base and detach the monitor base as
illustrated.
Page 11
7 Getting the most from your BenQ monitor
4. Getting the most from your BenQ monitor
To gain the most benefit from your new BenQ color LCD flat screen monitor, you should install
the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.
The circumstances under which you connect and install your BenQ LCD Monitor will determine
which process you need to follow to successfully install the BenQ LCD Monitor driver software.
These circumstances relate to which version of Microsoft Windows you are using, and whether
you are connecting the monitor and installing the software onto a new computer (without existing
monitor driver software), or whether you are upgrading an existing installation (which already has
existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its
Found New Hardware wizard.
Follow the wizard instructions until it asks you to select a monitor model. At that point, click the
Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate monitor
model. Further details and step-by-step instructions for either an automatic (new) or upgrade
(existing) installation, see:
• How to install the monitor on a new computer on page 8.
• How to upgrade the monitor on an existing computer on page 9.
If you require a User Name and Password to login to your Windows computer, you must be logged on as
an Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a ne twork which has security a ccess requiremen ts, network
policy settings may prevent you from installing software on your computer.
Page 12
8 Getting the most from your BenQ monitor
How to install the monitor on a new computer
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.
If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions.
You should instead be following the instructions for How to upgrade the monitor on an existing computer.
1. Follow the instructions in How to assemble your monitor hardware on page 4.
When Windows starts, it will automatically detect the new monitor and launch the Found New
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3. Check Search for a suitable driver for my device option, and click Next.
4. Check the option for CD-ROM drives (uncheck all others) and click
Next.
5. Look to confirm that the wizard has selected the correct name of your monitor and click
Next.
6. Click Finish.
7. Restart the computer.
To find the suitable driver files for the purchased model, refer to the following table.
Driver files Suitable models
V920 V920
V920P V920P
V2220 V2220
V2220P V2220P
V2420 V2420, V2420P
V2320 V2320
VW2220 VW2220
VW2420 VW2420
Page 13
9 Getting the most from your BenQ monitor
How to upgrade the monitor on an existing computer
This instruction details the procedure for manually updating the existing monitor driver software
on your Microsoft Windows computer. It is currently tested as compatible for Windows XP,
Windows Vista, and Windows 7 Operating System (OS).
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows
and cannot guarantee its operation on those systems.
Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting
Windows install the corresponding driver files from the CD. You need only steer it in the right
direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you
through the file selection and installation process.
See:
• How to install on Windows 7 system on page 10.
• How to install on Windows Vista systems on page 11.
• How to install on Windows XP system on page 12.
Page 14
10 Getting the most from your BenQ monitor
How to install on Windows 7 system
1. Open Display Properties.
Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the
name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and
right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the
Update Driver Software window, select the option Browse my computer for driver
software
.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the
drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the examp le above depen ding upon your syste m - it may
be 'D:' or 'E:' or 'F:' etc.
9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.
Page 15
11 Getting the most from your BenQ monitor
How to install on Windows Vista systems
1. Open Display Settings.
Right-click the desktop and select Personalize from the popup menu.
Select Display Settings from the Personalize appearance and sounds window.
The Display Settings window will display.
2. Click the Advanced Settings button.
The Generic PnP Monitor Properties window will display.
3. Click the Monitor tab and the Properties button.
4. Click Continue in the prompted User Account Control window.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the
Update Driver Software window, select the option Browse my computer for driver
software
.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the
drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example a bove dependin g upon your system – it may
be ‘D:’ or ‘E:’ or ‘F:’ etc.
9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.
Page 16
12 Getting the most from your BenQ monitor
How to install on Windows XP system
1. Open Display Properties.
The quickest shortcut to Display Properties is through the Windows desktop.
Right-click the desktop and select Properties from the popup menu.
Alternatively, the Windows menu to Display Properties is located in Control Panel.
In Windows XP version, Control Panel is located directly under the main Start menu item.
The menu options displayed will depend upon which type of view is selected for your system.
• Under the Classic view, click Start | Control Panel | Display.
• Under the Category view, click Start | Control Panel | Appearance and Themes | Change
the screen resolution.
The Display Properties window will display.
2. Click the Settings tab and the Advanced button.
The Advanced Display Properties window will display.
3. Click the Monitor tab and select the Plug and Play Monitor from the list.
If there is only one monitor in the list, it will already be selected for you.
4. Click the Properties button.
The Monitor Properties window will display.
If the driver provider is listed as BenQ, and the model matches that of your new monitor, the proper
drivers are already installed, and you need do nothing further. Cancel out of these property windows.
However, if BenQ is not listed as the manufacturer, or the correct model is not currently shown, you
will need to continue with these instructions.
5. Click the Driver tab and the Update Driver button.
The Hardware Update Wizard will display. Follow the wizard instructions noting the steps below:
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer you attached the
monitor to.
7. Check the option Install from a list or specific location and click Next.
8. Check the option
Search for the best driver in these locations and also check Search
removable media
, then click Next.
Please wait while the wizard searches for drives and the BenQ LCD Monitor CD inserted in step 6.
When completes, the wizard should have found and selected the BenQ driver on the CD appropriate to
your monitor model.
9. Select (single-click) the correct name of your monitor from provided driver list on the CD,
and click the Next button.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Finish.
This will close the wizard and return you to the Monitor Properties window.
11. Click Close, OK, and OK.
This will close the Display Properties windows. You may be prompted to restart your computer
after the driver update is complete.
Page 17
13 Picture optimization
5. Picture optimization
The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the AUTO key
function. Press the AUTO key to optimize the currently displayed image to the screen.
When you connect a digital video output using a digital (DVI) cable to your monitor, the AUTO
key and the Auto Adjustment function will be disabled, because the monitor will automatically
display the best image.
Please ensure that the connected graphic card on your computer is set to the native resolution of the
monitor when you use the AUTO key function.
If you wish, you can always adjust the screen geometric settings manually using geometry menu
items. To assist you in this endeavour, BenQ has provided a screen test image utility which you can
use to check for screen color, grayscale and line gradient display.
1. Run the test program auto.exe from CD-ROM. You could also use any other image, such as
the desktop of your operating system. However, we recommend that you use auto.exe. As you
run auto.exe, a test pattern displays.
2. Press the AUTO key on the monitor.
3. Press the MENU key to access the monitor On-Screen Display (OSD) menu.
4. Use the or keys to select DISPLAY and press the ENTER key to enter the menu.
5. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), press the
or keys to select Pixel Clock and press the ENTER key. Then press the or keys to
adjust the monitor until the noise disappears.
6. If you notice a horizontal noise, press the or keys to select Phase and press the
ENTER key. Then press the or keys to adjust the monitor until the noise disappears.
Page 18
14 How to adjust your monitor
6. How to adjust your monitor
The control panel
1. AUTO: Adjusts vertical position, phase, horizontal position and pixel clock automatically.
2. MENU key: Activates OSD main menu and return to the previous menu or exit OSD.
3. /Mode key: For Left/Decrease adjustment. The key is the hot key for Mode.
4. /Brightness/Contrast key: For Right/Increase adjustment. The key is the hot key for
Brightness and Contrast.
5.
ENTER key: Enters sub menus and select items. This key is also the hot key for Input.
6.
Power: Turns the power on or off.
OSD = On Screen Display.
The hot keys will display a graduated scale for adjusting the value of that setting, and will only operate
while the OSD menu is not currently displaying. Hot key displays will disappear after a few seconds of no
key activity. See Hot key mode on page 15.
1
2 3
4
5
6
Page 19
15 How to adjust your monitor
Hot key mode
The monitor keys perform as hot keys to provide direct access to particular functions whenever
the menu isn't currently displaying on-screen.
Brightness and Contrast hot key
Mode hot key
Input hot key
Press the key to display the Brightness
and Contrast indicators. Further press the
or key, and then the ENTER key to
select Brightness or Contrast. The key
will increase the level, while the key will
decrease the level.
To exit, press the MENU key.
Press the key continually to switch
between the 6 modes for the main window,
including Standard, Movie, Game, Photo,
sRGB, and Eco. The setting will take effect
immediately.
See also Picture Mode on page 21.
Press the ENTER key to toggle between
different PC video signal inputs that may be
connected to your monitor.
The setting will take effect immediately.
See also Input on page 24.
Page 20
16 How to adjust your monitor
Main menu mode
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
Press the MENU key to display the following main OSD menu.
The OSD menu languages may differ from the product supplied to your region, see “Language on page
24” under “OSD Settings” for more details.
For more information on each menu, please refer to the following pages:
• Display menu on page 17
• Picture menu on page 19
• Picture Advanced menu on page 21
• System menu on page 24
There are four main OSD menus:
1. Display
2. Picture
3. Picture Advanced
4. System
Use the (left) or (right) keys to
highlight a menu item, and press the
ENTER key to enter the Menu item settings.
DISPLAY
MODE:
Standard
Auto Adjustment
H. Position
V. Position
Pixel Clock
Phase
10
12
1
12
ENTER MENU
Exit
SelectMove
1
3
4
2
Page 21
17 How to adjust your monitor
Display menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
DISPLAY and then press the ENTER key
to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press the
MENU button.
DISPLAY
MODE:
Standard
Auto Adjustment
H. Position
V. Position
Pixel Clock
Phase
10
12
1
12
ENTER MENU
Exit
SelectMove
Item Function Operation Range
Auto
Adjustment
Optimizes and adjusts the
screen settings
automatically for you. The
AUTO
key is a ‘hot key’ for
this function.
When you connect a
digital video output
using a digital (DVI)
cable to your monitor,
the AUTO key and the
Auto Adjustment
function will be disabled.
Press the ENTER key to
select this option and make
adjustment.
Page 22
18 How to adjust your monitor
H. Position Adjusts the horizontal
position of the screen
image.
Press the or keys to
adjust the value.
0 to 100
V. Position Adjusts the vertical
position of the screen
image.
0 to 100
Pixel Clock Adjusts the pixel clock
frequency timing to
synchronize with the
analog input video signal.
Not applicable to a digital
input signal.
See also: Picture
optimization on page 13.
0 to 100
Phase Adjusts the pixel clock
phase timing to
synchronize with the
analog input video signal.
Not applicable to a digital
input signal.
See also: Picture
optimization on page 13.
0 to 63
Page 23
19 How to adjust your monitor
Picture menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
PICTURE and then press the ENTER key
to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press the
MENU button.
Premium
PICTURE
MODE:
Standard
Brightness
Contrast
Sharpness
Gamma
Color
AMA
12
10
1
ENTER MENU
SelectMove Back
3
Item Function Operation Range
Brightness Adjusts the balance
between light and dark
shades.
Press the key to
increase the brightness
and press the key to
decrease the brightness.
0 to 100
Contrast Adjusts the degree of
difference between
darkness and lightness.
Press the key to
increase the contrast and
press the key to
decrease the contrast.
0 to 100
Sharpness Adjusts the clarity and
visibility of the edges of
the subjects in the image.
Press the key to
improve the crispness of
the display and press the
key to have softness
effect on the display.
1 to 5
Gamma Adjusts the tone
luminance. The default
value (the standard value
for Windows) is 2.2 or 3
(for VW2420/VW2220).
Press the key to
increase the gamma value
(tone becomes darker)
and press the key to
decrease the gamma value
(tone becomes lighter).
1.8 ~ 2.6
Or
1 ~ 5 (for
VW2420/
VW2220)
The range
may vary by
model.
Page 24
20 How to adjust your monitor
Color - Press ENTER to enter the Color menu
Color Temperature Normal: Allows video and
still photographs to be
viewed with natural
coloring. This is the
factory default color.
Press the or keys
to select this option.
Bluish: Applies a cool tint
to the image and is
factory pre-set to the PC
industry standard white
color.
Reddish: Applies a warm
tint to the image and is
factory pre-set to the
news print standard white
color.
User Mode: The blend of
the Red, Green and Blue
primary colors can be
altered to change the
color tint of the image.
Go to the succeeding Red,
Green, and Blue menus
to change the settings.
Press the or keys
and the ENTER key to
select Red, Green, or
Blue. Then use the or
keys to make the color
adjustments.
Red Tailors the image color
tint. Decreasing one or
more of the colors will
reduce their respective
influence on the color tint
of the image. (e.g. if you
reduce the Blue level the
image will gradually take
on a yellowish tint. If you
reduce Green, the image
will become a magenta
tint.)
Press the or keys
to adjust the value.
0 to 100
Green
Blue
Hue Adjusts the degree of how
we perceive colors.
Press the or keys
to adjust the value.
0 to 100
Saturation Adjusts the purity degree
of colors.
Press the or keys
to adjust the value.
0 to 100
Reset Color Resets the custom color
settings to the factory
defaults.
Press the or keys
to change the settings.
• YES
• NO
Press MENU to leave the Color menu.
AMA
(V2320 / VW2420
/VW2220 only)
Improves the gray level
response time of the LCD
panel.
Press the or keys
to change the settings.
• Premium
• High
• OFF
Page 25
21 How to adjust your monitor
Picture Advanced menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
PICTURE ADVANCED and then press the
ENTER key to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press the
MENU button.
PICTURE ADVANCED
MODE:
Standard
Picture Mode
Senseye Demo
Dynamic Contrast
Display Mode
Color Format
5
Standard
OFF
YUV
ENTER MENU
Exit
SelectMove
Item Function Operation Range
Picture Mode
Selects a picture mode that
best suits the type of
images shown on the
screen.
• Standard - for basic PC
application.
• Movie - for viewing
videos.
• Game - for playing video
games.
• Photo - for viewing still
images.
• sRGB - for better color
matching representation
with the peripheral
devices, such as printers,
DSCs, etc.
• Eco - for saving
electricity with low
power consumption by
providing minimum
brightness for all
running programs.
Press the or keys
to change the settings.
• Standard
• Movie
• Game
• Photo
• sRGB
• Eco
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22 How to adjust your monitor
Senseye Demo Displays the preview of
screen images under the
selected mode from
Picture Mode. The screen
will be divided into two
windows; the left window
demonstrates images of
Standard mode, while the
right window presents the
images under the specified
mode.
Press the or keys
to change the settings.
• ON
• OFF
Dynamic
Contrast
The function is to
automatically detect the
distribution of an input
visual signal, and then to
create the optimal
contrast.
Press the ENTER key to
select this option. Press
the or keys to
change the settings.
0 to 5
Display Mode This feature is provided to
allow aspect ratios other
than 16:9 to be displayed
without geometric
distortion.
• Overscan - Slightly
enlarges the input image.
Use this feature to hide
annoying edge noise if
present around your
image.
• Full - Scales the input
image to fill the screen.
Ideal for 16:9 aspect
images.
• Aspect - The input image
is displayed without
geometric distortion
filling as much of the
display as possible. 16:9
images will fill the screen
horizontally while 4:3
images will fill the screen
vertically.
Press the or keys
to change the settings.
The options under
Display Mode will be
different depending on
the input signal
sources.
When the signal
source is from a
DVI or D-sub
source, and the
input image is of
non-wide aspect
ratio:
• Full
• Aspect
Or
When the signal
source is from a
D-Sub (VGA
converted from
Component)
source:
• Overscan
• Full
• Aspect
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23 How to adjust your monitor
Color Format Determines the color space
(RGB or YUV) based on
the following detected
video signal:
• D-Sub (VGA) from PC:
The default Color
Format is RGB.
• D-Sub (Component)
from a video device: The
default Color Format is
YUV.
You might need to
manually set the Color
Format if colors shown
on the monitor screen
do not display properly.
• DVI: Color Format is
automatically set to
RGB.
Press the ENTER key to
select this option. Press
the or keys to
change the settings.
• RGB
• YUV
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24 How to adjust your monitor
System menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select SYSTEM
and then press the ENTER key to enter the
menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press the
MENU button.
SYSTEM
MODE:
Standard
Input
OSD Settings
DDC/CI
Auto Power off
Information
Reset All
DVI
OFF
ENTER MENU
Exit
SelectMove
Item Function Operation Range
Input Use this to change the
input to that appropriate
to your video cable
connection type.
Press the or keys to
change the settings.
• DVI
• D-sub
OSD Settings - Press ENTER to enter the OSD Settings menu.
Language Sets the OSD menu
language.
Press the or keys to
change the settings.
The language options
displayed on your OSD
may differ from those
shown on the right,
depending on the product
supplied in your region.
• English
• Français
• Deutsch
• Italiano
• Español
• Polski
• 日本語
• Česky
• 繁體中文
• Magyar
• 简体中文
• SICG/BiH/CRO
• Română
• Nederlands
• Русский
• Svenska
• Português
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25 How to adjust your monitor
H. Position Adjusts the horizontal
position of the OSD menu.
Press the or keys to
change the settings.
0 to 100
V. Position Adjusts the vertical
position of the OSD menu.
0 to 100
Display Time Adjusts the display time of
the OSD menu.
• 5 Sec.
• 10 Sec.
• 15 Sec.
• 20 Sec.
• 25 Sec.
• 30 Sec.
OSD Lock Prevents all the monitor
settings from being
accidentally changed.
When this function is
activated, the OSD
controls and hotkey
operations will be
disabled.
Press the or keys to
change the settings.
To unlock the OSD
controls when the OSD is
preset to be locked, press
and hold the "MENU" key
for 15 seconds to enter
the "OSD Lock" option
and make changes.
Alternatively, you may
use the or keys to
select "NO" in the "OSD
Lock" submenu from the
"OSD Settings" menu,
and all OSD controls will
be accessible.
• YES
• NO
Press MENU to leave the OSD Settings menu.
DDC/CI* Allows the monitor
settings to be set through
the software on the PC.
Press the
ENTER key to
select this option. Press the
or keys to change
the settings.
• ON
• OFF
Auto Power
off
Sets the time to power off
the monitor automatically
in power saving mode.
Press the
ENTER key to
select this option. Press the
or keys to change
the settings.
• OFF
• 10min.
• 20min.
• 30min.
Information Displays the current
monitor property settings.
• Input
• Current
Resolution
• Optimum
Resolution (best
with the
monitor)
• Model Name
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26 How to adjust your monitor
*DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics
Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for
remote diagnostics.
Reset All Resets all mode, color and
geometry settings to the
factory default values.
Press the or keys to
change the settings.
• YES
• NO
Page 31
27 Troubleshooting
7. Troubleshooting
Frequently asked questions (FAQ)
The image is blurred:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
How do you use a VGA extension cable?
Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by
working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting
the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension
cables. You can minimize these losses by using an extension cable with better conduction quality
or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native
resolution.
Pixel errors can be seen:
One of several pixels is permanently black, one or more pixels are permanently white, one or more
pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration:
It has a yellow, blue or pink appearance.
Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution”
message box to reset the color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the three
primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is
bent or broken off, please contact your dealer to get necessary support.
No image can be seen:
Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means
you are using a display mode that this monitor does not support, please change the setting to one
of the supported mode. Please read the “Preset display modes” section from the link "Adjusting
the Screen Resolution".
Faint shadow from the static image displayed is visible on the screen:
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
Page 32
28 Troubleshooting
Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button on
the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running at
its native resolution. To have the optimal display performance of each type of input sources, you
can use the "Display Mode" function to set a proper aspect ratio for the input sources. See Display
Mode on page 22 for details.
The image is displaced in one direction:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the
correct resolution, refresh rate and make adjustments based on these instructions.
The OSD controls are inaccessible:
• To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU”
key for 15 seconds to enter the “OSD Lock” option and make changes.
• Alternatively, you may use the or keys to select “NO” in the “OSD Lock” submenu
from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
e-mail us at: Support@BenQ.com.
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