BenQ RP7501K Service Manual
RP6501K/RP7501K/RP8601K
Interactive Flat Panel
User Manual
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or
implied, with respect to the contents of this document. BenQ Corporation reserves the
right to revise this publication and to make changes from time to time in the contents
thereof without obligation to notify any person of such revision or changes.
Copyright
Copyright 2018 BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission
of BenQ Corporation.
Table of Contents i
Table of Contents
Safety warnings and precautions ...................................... 1
Important safety instructions............................................ 2
Notes on this display ...................................................................... 2
Notes on the LCD panel of this display..................................... 2
Safety notice for remote control................................................. 3
Battery safety notice....................................................................... 3
BenQ ecoFACTS ............................................................................. 4
Package contents ................................................................. 5
Setting up the display.......................................................... 6
Mounting the display....................................................................... 6
Parts of the display and their functions .......................... 8
Front panel ....................................................................................... 8
Input/output terminals.................................................................... 9
Remote control............................................................................. 10
Using the remote control........................................................... 11
Connection ......................................................................... 13
Connecting the VGA input......................................................... 13
Connecting the touch module................................................... 13
Connecting the digital inputs ..................................................... 14
Connecting the video output..................................................... 15
Connecting to serial port ........................................................... 16
Connecting power........................................................................ 17
Basic operations................................................................. 18
Turning the display on or off ..................................................... 18
Initial setup..................................................................................... 19
OSD Setting ................................................................................... 19
Switching input signals ................................................................. 24
Downloading software ................................................................ 25
Setting up the Internet connection .......................................... 25
Updating software ........................................................................ 27
Adjusting audio volume level ..................................................... 27
Important instructions for using the touch screen............... 32
Menu operations................................................................ 33
Table of Contentsii
One touch menu operation........................................................ 33
Settings menu................................................................................. 33
System settings .............................................................................. 39
Android system interface ................................................ 45
Main interface ................................................................................ 45
APPS ..................................................................................... 61
BenQ Suggests......................................................................... 61
InstaQShare................................................................................ 62
InstaQPrint.................................................................................. 63
WPS Office.................................................................................. 64
Email .............................................................................................. 66
Side Tool Bar ............................................................................. 67
Blizz ................................................................................................ 68
Saffi................................................................................................. 69
Product information.......................................................... 71
Specifications.................................................................................. 71
Dimensions (RP6501K) ............................................................... 74
Dimensions (RP7501K) ............................................................... 75
Dimensions (RP8601K) ............................................................... 76
Supported input signal resolution ............................................. 77
Troubleshooting................................................................. 79
6/24/19
Safety warnings and precautions 1
Safety warnings and precautions
THIS EQUIPMENT MUST BE
GROUNDED
To ensure safe operation, the three-pin
plug must be inserted only into a
standard three-pin power outlet which
is effectively grounded through normal
The lightning flash with arrowhead
symbol, within an equilateral triangle, is
intended to alert the user to the
presence of uninsulated “dangerous
voltage” within the product's enclosure
that may be of sufficient magnitude to
constitute a risk of electric shock to
persons.
The exclamation point within an
equilateral triangle is intended to alert
the user to the presence of important
operating and maintenance (servicing)
instructions in the literature
accompanying the appliance.
• The mains plug of the power supply cord shall remain readily operable. The AC
receptacle (mains socket outlet) shall be installed near the equipment and shall be easily
accessible. To completely disconnect this equipment from the AC mains, disconnect the
power cord plug from the AC receptacle.
• Do not place this display on an uneven, sloping or unstable surface (such as a trolley)
where it may fall and cause damage to itself or others.
• Do not place this display near water, like a spa or pool, or in a position which will allow
the splashing or spraying of water onto the display, like in front of an open window
where rain water may enter.
• Do not install this display in a confined space without proper ventilation and air
circulation, such as in a closed cabinet. Allow proper space around the display for
dissipating heat inside. Do not block any openings and vents on the display. Overheating
may result in hazards and electric shock.
• Installation of this display should only be performed by a qualified technician. Failure to
install this display properly may cause injuries and damages to the personnels and the
display itself. Check the installation regularly and maintain the display periodically to
ensure the best working condition.
• Use only the accessories approved or recommended by the manufacturer to mount this
display. Using wrong or unsuitable accessories may cause the display to fall and result in
serious personal injuries. Make sure that the surface and fixing points are strong enough
to sustain the weight of the display.
• To reduce the risk of electric shock, do not remove covers. No user serviceable parts
inside. Refer servicing to qualified service personnel.
• To prevent personal injuries, mounting the display or installing desktop stands is
required before use.
household wiring. Extension cords
used with the equipment must have
three cores and be correctly wired to
provide connection to the ground.
Wrongly wired extension cords are a
major cause of fatalities.
The fact that the equipment operates
satisfactorily does not imply that the
power outlet is grounded or that the
installation is completely safe. For your
safety, if you are in any doubt about
the effective grounding of the power
outlet, please consult a qualified
electrician.
Important safety instructions2
Important safety instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type plug
has two blades and a third grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use
caution when moving the cart/apparatus combination to avoid injury
from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long
periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Notes on this display
• This display weights more than 100 kilograms. Do not attempt to lift the display alone.
• Make sure you have four or more people available to help lift or a flat cart to transport
the display to its final location.
• Keep the display horizontal as much as possible.
• Clear a floor space before unpacking.
Notes on the LCD panel of this display
• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of
glass which is liable to marking or scratching, and cracking if struck or pressured. The
liquid crystal substrate is also liable to damage under excessive force or extreme
temperatures. Please handle with care.
• The response time and brightness of the LCD panel may vary with the ambient
temperature.
Important safety instructions 3
• Avoid placing the display in direct sun or where direct sun or spot lighting will shine
onto the LCD panel, as the heat may damage the panel and the external casing of the
display, and the bright light will make viewing the display more difficult than necessary.
• The LCD panel consists of individual pixels to display images and is manufactured
according to the design specifications. While 99.9% of these pixels work normally,
0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a
technical limitation of the LCD technology and is not a defect.
• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are
also susceptible to 'screen burn-in' or 'image retention' which can be found on the
screen as visible fixed lines and shades. To avoid such damage to the screen, avoid
displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive
text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill
the entire screen with the image and eliminate the black bars whenever possible. Avoid
displaying images in 16:9 aspect ratio over a long period of time, otherwise there may
be visible burn marks on the screen as two vertical lines.
Note: Under certain circumstances, condensation may occur on the inner side of the
cover glass, it's a natural phenomenon and will not affect the operation of the display.
This condensation will usually disappear after around 2 hours of normal operation.
• RP series does not offer image retention function, for more information, please refer to
installation guide. If a still image is required for a display, it is recommended to enable
Pixel shift. See More settings on page 37 for more information.
• RP series does not support portrait use; portrait use may cause display damage. BenQ
warranty will not cover faulty usage.
Safety notice for remote control
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result
in malfunction.
• Confirm there is no object between the remote control and the remote sensor of the
product.
• When the remote control will not be used for an extended period, remove the
batteries.
Battery safety notice
The use of the wrong type of batteries may cause chemical leaks or explosion. Please
note the following:
• Always ensure that the batteries are inserted with the positive and negative terminals in
the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life
or cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter
seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the
batteries as soon as possible.
Important safety instructions4
• Due to varying storage conditions, the battery life for the batteries included with your
product may be shortened. Replace them within 3 months or as soon as you can after
initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your
local regulations or waste disposal provider.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of
its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate
vision with the ultimate goal to achieve a low-carbon society. Besides meeting
international regulatory requirement and standards pertaining to environmental
management, BenQ has spared no efforts in pushing our initiatives further to incorporate
life cycle design in the aspects of material selection, manufacturing, packaging,
transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make
informed green choices at purchase. Check out BenQ's CSR Website at http://
csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
Package contents 5
Package contents
Open the sales package and check the contents. If any item is missing or damaged, please
contact your dealer immediately.
LCD display Power cord x 7
D-Sub (15-pin)
cable x 1
Quick start guide USB cable x 1 AAA battery x 2
2.4GHz remote
control
• The type of power cord supplied may differ from that illustrated depending on your region of
purchase.
• Before discarding the package, check that you haven't left any accessories inside the box.
• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing
the package (if possible) for future transport of the display.
• Do not leave plastic bags within reach of young children or babies.
HDMI cable x 1 Touch pen x 2
Setting up the display6
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RP6501K
RP7501K
*Screw type: M8*25L
RP8601K
*Screw type: M8*25L
Setting up the display
Mounting the display
You can install the display on a vertical surface with a suitable wall mounting bracket or
on a horizontal surface with the optional desktop stands. Please pay attention to the
following notes during installation:
• This display should be installed by at least two adult persons. Attempting to install this
display by only one person may result in danger and injuries.
• Refer the installation to qualified technicians. Improper installation may cause the
display to fall or malfunction.
Installing the display on a wall
1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface.
Make sure that the size of the cloth is larger than the display.
2. Gently lay the display on the cloth with the LCD screen facing down.
3. Remove the desktop stands from the display if installed.
*Screw type: M6*14L
4. Identify the wall mounting screw
holes on the back of the display
as shown in the illustration.
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'(37+0/PP
:$//6&5(:7<3(7+5($''(37+
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5. Install the wall mounting bracket
Thickness of
the wall
mounting
bracket
25 mm
(0.39")
LCD display
10mm
(0.39")
on the display and attach the
display to the wall according to
the mounting bracket’s
instructions. The length of the
screw should exceed the
thickness of the wall mounting
bracket by at least 25 mm. Make
sure that all screws are
tightened and secured properly.
(Recommended torque: 470 635N•cm). The mounting means
should be strong enough to bear
the weight of the display.
• To maintain proper ventilation, keep at least 10 mm of
clear space from the back cover of the display to the
wall.
• Please consult a professional technician for wall mount
installations. The manufacturer accepts no liability for
installations not performed by a professional technician.
Setting up the display 7
Parts of the display and their functions8
1 2 3 4 5 6
11
10
12
1
2345678
91011
12
Parts of the display and their functions
Front panel
No. Name Description
Power
Home Press to back to main screen.
Return Press to return to previous level of menu.
Menu Press to enter function menu.
Volume Dow n Press to decrease volume.
Volume Up Press to increase volume.
OPS USB External device USB interface.
Media USB IFP USB interface.
Light Sensor To detect if a source of light moves toward the sensor’s range.
Remote Control
Signal Receiver
Voice Assistant Show blue light when the function is on.
NFC Function NFC Sensor: NFC reader & writer.
Tap to enter energy saving mode. Press and hold for 4
seconds or more to power off.
Receive remote control signals. Do not obstruct the receiver.
Parts of the display and their functions 9
1
2345678
91011
Input/output terminals
No. Name Description
RS232 Serial interface, used for mutual transfer of data between devices.
VGA
AUDIO IN Receive audio signals from an external device.
MIC Connect to a microphone.
EARPHONE Connect to an earphone.
HDMI OUT Connect to the display devices with an HDMI input.
USB 2.0
LAN
TOUCH
HDMI IN
DP Connect a video source to a display device.
Receive analog RGB signals from an external device (such as a
computer).
Connect USB devices such as USB keyboards, USB mice, and USB
flash drives.
10/100 LAN interface, connecting RJ45 terminals. This network port
is only used for the closed Android OS on this product.
External computer touch signal input. When connecting external
computer, besides connecting external computer VGA and audio
signals, external computer's USB port needs to be connected to the
corresponding group. Under the condition that driver is installed,
external computer can be touch controlled through the equipment
(touch function is effective in VGA and HDMI channel by default)
High-definition multimedia interface signal input. Connect to PC
with an HDMI output, a set-top-box, or other video devices
capable of realizing touch function.
• USB2.0= 5V 500mA / USB3.0= 5V 900mA
• : Direct Current / DC
• : Alternating Current /AC
• The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m
(USB 3.0).
Parts of the display and their functions10
OK
3
1
7
8
12
14
5
2
6
4
10
13
11
15
9
16
17
1
23456
7
8
9
10
111213
14
151617
Remote control
Turn the display on or off.
Pointer key. Press to activate the spotlight
or pointer function and following the
instruction on the screen.
Press to open SwitchQ, a task switcher to
switch between recent apps and input
sources.
Press to open or close the OSD menu.
Direction key. Press for upward selection.
Direction key. Press for left selection.
Press to proceed.
Direction key. Press for right selection.
Direction key. Press for downward selection.
Android system main screen button.
Return key.
Voice command key. Press to activate Saffi (BenQ
Voice Assistant), hold the button for two seconds,
then say the command you can use. Release the
button until you finish the command.
Speak directly to the microphone built into the top
portion of the remote control. Position the
microphone closer to your mouth or speak in a loud
and clear voice.
Volume up/down.
Freeze screen.
One key for blank screen.
Microphone.
The enclosed dongle to pair with the remote
control. Read Remote control important notice on
page 11 for more information.
Parts of the display and their functions 11
Dongle
Remote control important notice
1. This remote control applies only to a specific models and/or operating systems. Contact your reseller if any question.
2. The function keys can work only when the enclosed dongle is inserted to the BenQ
IFP.
3. The remote control and the enclosed dongle have been paired in default.
Using the remote control
Installing remote control batteries
1. Open the remote control battery compartment cover.
2. Insert the supplied batteries ensuring that
the positive and negative marked battery
terminals match the (+) and (-) marks in the
battery compartment.
The supplied batteries are provided for your
convenience so that you can operate the display
straight away. You should replace them as soon as
possible.
3. Refit the battery compartment cover.
Parts of the display and their functions12
Dongle
Using the BenQ IFP by remote control
1. Insert the enclosed dongle into BenQ IFP’s USB port.
2. You can activate functions on the screen once the remote control is connected to
its enclosed dongle as a receiver.
3. For detailed function of each button, please refer to Remote control on page 10.
Pairing the remote control and the enclosed dongle
If you are experiencing issues using the function key on the remote control, please follow
the steps and pair again the remote control to resolve the issue:
1. Insert the enclosed dongle to IFP’s USB port and place the remote control near it.
2. Press the and at the same time, and the indicator light starts flashing.
3. The pairing is completed once the indicator stops flashing.
Remote control usage tips
• To power on/off the display, aim the top front of the remote control directly at the
display’s remote control sensor window when you press the buttons.
• Avoid getting the remote control wet or store it in humid environments (like
bathrooms).
• If the display’s remote control sensor window is exposed to direct sunlight or strong
light, the remote control may not operate properly. In this situation, change the light
source, readjust the angle of the display, or operate the remote control from a location
closer to display’s remote control sensor window.
Connection 13
D-Sub
(15-pin)
cable
Audio
cable
HDMI
cable
DP
cable
USB cable
Computer
Connection
Connecting the VGA input
1. Connect the VGA jack on the display to the VGA output jack on a computer using a
D-Sub (15-pin) cable.
2. Connect the computer’s audio output jack to the AUDIO IN jack on the display
with a suitable audio cable.
Connecting the touch module
Connect the TOUCH (type B) jack on the display to the USB port of a computer using
the supplied USB cable. The touch module of the display supports easy Plug-and-Play
operation. There is no need to install additional drivers on the computer.
• Avoid blocking the touch screen frame (where sensors are located) when initiating the touch
module.
• It is highly recommended that you connect the display to the PC or laptop directly. Avoid
connecting the display to a face plate device which may cause failures in touch operations.
• If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure
image still exists, use another USB type B to A cable.
• TOUCH B port must be connected with HDMI IN 3, DP, or VGA.
Connection14
HDMI cable
DVD player
Computer
Connecting the digital inputs
1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD
player) to the HDMI input jack on the display using an HDMI cable.
2. To view images from this input, press on the remote control to switch to the
respective input source.
• The applicable cable is not supplied and should be purchased separately.
• The display provides a selection for the dual-monitor mode.
• Touch A port must be connected with HDMI IN 1 or HDMI IN 2.
Connection 15
HDMI OUT
HDMI cable
Connecting the video output
For computer:
1. Use HDMI cable to connect from HDMI OUT to the respective jacks of the devices.
2. Plug in power cord, and switch power on.
3. Press
on the remote control to turn on the display.
Connection16
RS-232C
cable
Computer
Connecting to serial port
Directly connect the computer to RS232 ports on the input/output terminals.
• The applicable cable is not supplied and should be purchased separately.
• This connection is applicable to straight-through RS-232C cable only.
• After using serial port line to connect central control equipment and machine, certain function
of the machine can be controlled via central control equipment, such as: machine on/off, and
adjustment of sound volume, etc.
Connection 17
Connecting power
Plug one end of the power cord into the Power jack on the display and the other end
into an appropriate power outlet (if the outlet is switched, turn on the switch).
AC IN
• The supplied power cord is suitable for use with 100-240V AC power only.
• The power cord and outlet illustrated may differ from the ones used in your region.
• Only use an appropriate power cord for your region. Never use a power cord which appears
damaged or frayed, or change the plug type on the power cord.
• Be aware of the power loading when you use extension cords or multiple outlet power boards.
• There are no user serviceable parts in this display. Never unscrew or remove any covers.
There are dangerous voltages inside the display. Turn off the power and unplug the power cord
if you intend to move the display.
• The illustration is for your reference only.
Basic operations18
AC IN
Power
Switch
IR Receiver
Power Button
Basic operations
Turning the display on or off
1. Be sure to follow the instruction of Connecting power on page 17.
2. Before turning on the display, make sure the Power switch is set to ON. The system
will enter standby mode.
• To turn on the display, press the Power button on the control panel or on the
remote control.
• To turn off the display, press the Powe r button on the control panel or on the
remote control. The system will automatically enter standby mode.
The display’s standby mode still consumes power. To completely cut off power supply, set the
Power switch to OFF (O) and then disconnect the power cord from the power outlet.
Basic operations 19
Initial setup
After you have connected the display to the power, you are ready to power on the
display. The first time you power on the display, you will be guided through a series of
setup screens. Follow the on-screen instructions or the steps below to start up your
display and complete the initial setup.
1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may
take a moment.
2. Tap Next on the screen to begin. Follow the on-screen instructions to set up the
language, date and time, and network. Or your can skip some of these steps and
complete the setup later.
OSD Setting
Under General, you can select a desired input source and adjust backlight. Refer to
Input settings on page 33 for more information.
Basic operations20
Account Information
Three types of accounts are provided: Guest, Admin, and Multiple users.
Guest
It's for public use under Guest account. You are able to change the headshot, wallpaper,
volume and brightness.
Admin
Log in as Admin. Under Personal settings, you can change the headshot, wallpaper, and
password. You can also adjust volume, brightness, and set Auto logout.
Multiple users
To access your personal account, you have to ask the administrator to activate AMS
service first and create your account through IAM service. Refer to User Management
on page 22 for more information.
Basic operations 21
Logging in with NFC card
To log in with the NFC Card, make sure that you place the NFC Card directly on the
NFC logo on the front panel. Now you can have access to NFC function.
• Contact BenQ dealer if you're interested in purchasing the NFC Card.
• Do not remove the NFC Card until you hear a beep sound and see a dialog window indicating
the process is completed.
Basic operations22
User Management
To add a new user, please contact your IT manager to create your account through
BENQ IAM web service.
Creating a new account
1. As the administrator, log in and choose IAM.
2. Click Create New Account to continue.
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