RP6502/RP7502/RP8602
Interactive Flat Panel
User Manual
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or
implied, with respect to the contents of this document. BenQ Corporation reserves the
right to revise this publication and to make changes from time to time in the contents
thereof without obligation to notify any person of such revision or changes.
Copyright
Copyright 2020 BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission
of BenQ Corporation.
Table of Contents i
Table of Contents
Safety warnings and precautions ...................................... 1
Important safety instructions............................................ 2
Notes on this display ...................................................................... 2
Notes on the LCD panel of this display..................................... 2
Safety notice for remote control................................................. 3
Battery safety notice....................................................................... 3
BenQ ecoFACTS ............................................................................. 4
Package contents ................................................................. 5
Setting up the display.......................................................... 6
Mounting the display....................................................................... 6
Parts of the display and their functions .......................... 8
Front panel........................................................................................ 8
Input/output terminals................................................................. 10
Remote control............................................................................. 11
Using the remote control........................................................... 12
Connection ......................................................................... 14
Connecting the VGA input......................................................... 14
Connecting the touch module................................................... 14
Connecting the digital inputs ..................................................... 15
Connecting the video output..................................................... 16
Connecting to serial port ........................................................... 16
Connecting power........................................................................ 17
Basic operations................................................................. 18
Turning the display on or off ..................................................... 18
Initial setup..................................................................................... 19
OSD Setting ................................................................................... 19
Switching input signals ................................................................. 23
Downloading software ................................................................ 23
Setting up the Internet connection .......................................... 23
Updating software ........................................................................ 26
Adjusting audio volume level ..................................................... 26
Important instructions for using the touch screen............... 31
Menu operations................................................................ 32
Table of Contentsii
One touch menu operation........................................................ 32
Settings menu................................................................................. 32
System settings .............................................................................. 40
Android system interface ................................................ 45
Main interface ................................................................................ 45
APPS ..................................................................................... 55
BenQ Suggests......................................................................... 55
InstaShare ................................................................................... 56
InstaQPrint.................................................................................. 57
WPS Office.................................................................................. 58
Email .............................................................................................. 60
Side Tool Bar ............................................................................. 61
Blizz ................................................................................................ 62
Saffi................................................................................................. 63
Product information.......................................................... 65
Specifications.................................................................................. 65
Dimensions (RP6502) .................................................................. 68
Dimensions (RP7502) .................................................................. 69
Dimensions (RP8602) .................................................................. 70
Supported input signal resolution ............................................. 71
Troubleshooting................................................................. 72
7/24/20
Safety warnings and precautions 1
Safety warnings and precautions
THIS EQUIPMENT MUST BE
GROUNDED
To ensure safe operation, the three-pin
plug must be inserted only into a
standard three-pin power outlet which
is effectively grounded through normal
The lightning flash with arrowhead
symbol, within an equilateral triangle, is
intended to alert the user to the
presence of uninsulated “dangerous
voltage” within the product's enclosure
that may be of sufficient magnitude to
constitute a risk of electric shock to
persons.
The exclamation point within an
equilateral triangle is intended to alert
the user to the presence of important
operating and maintenance (servicing)
instructions in the literature
accompanying the appliance.
• The mains plug of the power supply cord shall remain readily operable. The AC
receptacle (mains socket outlet) shall be installed near the equipment and shall be easily
accessible. To completely disconnect this equipment from the AC mains, disconnect the
power cord plug from the AC receptacle.
• Do not place this display on an uneven, sloping or unstable surface (such as a trolley)
where it may fall and cause damage to itself or others.
• Do not place this display near water, like a spa or pool, or in a position which will allow
the splashing or spraying of water onto the display, like in front of an open window
where rain water may enter.
• Do not install this display in a confined space without proper ventilation and air
circulation, such as in a closed cabinet. Allow proper space around the display for
dissipating heat inside. Do not block any openings and vents on the display. Overheating
may result in hazards and electric shock.
• Installation of this display should only be performed by a qualified technician. Failure to
install this display properly may cause injuries and damages to the personnels and the
display itself. Check the installation regularly and maintain the display periodically to
ensure the best working condition.
• Use only the accessories approved or recommended by the manufacturer to mount this
display. Using wrong or unsuitable accessories may cause the display to fall and result in
serious personal injuries. Make sure that the surface and fixing points are strong enough
to sustain the weight of the display.
• To reduce the risk of electric shock, do not remove covers. No user serviceable parts
inside. Refer servicing to qualified service personnel.
• To prevent personal injuries, mounting the display or installing desktop stands is
required before use.
household wiring. Extension cords
used with the equipment must have
three cores and be correctly wired to
provide connection to the ground.
Wrongly wired extension cords are a
major cause of fatalities.
The fact that the equipment operates
satisfactorily does not imply that the
power outlet is grounded or that the
installation is completely safe. For your
safety, if you are in any doubt about
the effective grounding of the power
outlet, please consult a qualified
electrician.
Important safety instructions2
Important safety instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type plug
has two blades and a third grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use
caution when moving the cart/apparatus combination to avoid injury
from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long
periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Notes on this display
• To prevent the risk of physical injuries, do not attempt to lift the display alone.
• Make sure you have four or more people available to help lift or a flat cart to transport
the display to its final location.
• Keep the display horizontal as much as possible.
• Clear a floor space before unpacking.
Notes on the LCD panel of this display
• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of
glass which is liable to marking or scratching, and cracking if struck or pressured. The
liquid crystal substrate is also liable to damage under excessive force or extreme
temperatures. Please handle with care.
• The response time and brightness of the LCD panel may vary with the ambient
temperature.
Important safety instructions 3
• Avoid placing the display in direct sun or where direct sun or spot lighting will shine
onto the LCD panel, as the heat may damage the panel and the external casing of the
display, and the bright light will make viewing the display more difficult than necessary.
• The LCD panel consists of individual pixels to display images and is manufactured
according to the design specifications. While 99.9% of these pixels work normally,
0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a
technical limitation of the LCD technology and is not a defect.
• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are
also susceptible to 'screen burn-in' or 'image retention' which can be found on the
screen as visible fixed lines and shades. To avoid such damage to the screen, avoid
displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive
text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill
the entire screen with the image and eliminate the black bars whenever possible. Avoid
displaying images in 16:9 aspect ratio over a long period of time, otherwise there may
be visible burn marks on the screen as two vertical lines.
Note: Under certain circumstances, condensation may occur on the inner side of the
cover glass, it's a natural phenomenon and will not affect the operation of the display.
This condensation will usually disappear after around 2 hours of normal operation.
• RP series does not offer image retention function, for more information, please refer to
installation guide. If a still image is required for a display, it is recommended to enable
Pixel shift. See More settings on page 38 for more information.
• RP series does not support portrait use; portrait use may cause display damage. BenQ
warranty will not cover faulty usage.
Safety notice for remote control
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result
in malfunction.
• Confirm there is no object between the remote control and the remote sensor of the
product.
• When the remote control will not be used for an extended period, remove the
batteries.
Battery safety notice
The use of the wrong type of batteries may cause chemical leaks or explosion. Please
note the following:
• Always ensure that the batteries are inserted with the positive and negative terminals in
the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life
or cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter
seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the
batteries as soon as possible.
Important safety instructions4
• Due to varying storage conditions, the battery life for the batteries included with your
product may be shortened. Replace them within 3 months or as soon as you can after
initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your
local regulations or waste disposal provider.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of
its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate
vision with the ultimate goal to achieve a low-carbon society. Besides meeting
international regulatory requirement and standards pertaining to environmental
management, BenQ has spared no efforts in pushing our initiatives further to incorporate
life cycle design in the aspects of material selection, manufacturing, packaging,
transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make
informed green choices at purchase. Check out BenQ's CSR Website at http://
csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
Package contents 5
Package contents
Open the sales package and check the contents. If any item is missing or damaged, please
contact your dealer immediately.
LCD display
Power cord (By
Region)
VGA cable x 1
2.4GHz remote
control
HDMI cable x 1 USB cable x 1 AAA battery x 2 Touch pen x 2
Quick start guide USB Type-C cable x 1 Wall mount x 1
• The type of power cord supplied may differ from that illustrated depending on your region of
purchase.
• Before discarding the package, check that you haven't left any accessories inside the box.
• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing
the package (if possible) for future transport of the display.
• Do not leave plastic bags within reach of young children or babies.
Setting up the display6
RP6502
RP7502
*Screw type: M8*20L
:$//028176&5(:
7+5($''(37+0/
RP8602
*Screw type: M8*20L
Setting up the display
Mounting the display
You can install the display on a vertical surface with a suitable wall mounting bracket or
on a horizontal surface with the optional desktop stands. Please pay attention to the
following notes during installation:
• This display should be installed by at least two adult persons. Attempting to install this
display by only one person may result in danger and injuries.
• Refer the installation to qualified technicians. Improper installation may cause the
display to fall or malfunction.
Installing the display on a wall
1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface.
Make sure that the size of the cloth is larger than the display.
2. Gently lay the display on the cloth with the LCD screen facing down.
3. Remove the desktop stands from the display if installed.
*Screw type: M8*20L
4. Identify the wall mounting screw
holes on the back of the display
as shown in the illustration.
:$//028176&5(:
7+5($''(37+0/
:$//028176&5(:
7+5($''(37+0/
5. Install the wall mounting bracket
Thickness of
the wall
mounting
bracket
25 mm
(0.39")
LCD display
10mm
(0.39")
on the display and attach the
display to the wall according to
the mounting bracket’s
instructions. The length of the
screw should exceed the
thickness of the wall mounting
bracket by at least 25 mm. Make
sure that all screws are
tightened and secured properly.
(Recommended torque: 470 635N•cm). The mounting means
should be strong enough to bear
the weight of the display.
• To maintain proper ventilation, keep at least 10 mm of
clear space from the back cover of the display to the
wall.
• Please consult a professional technician for wall mount
installations. The manufacturer accepts no liability for
installations not performed by a professional technician.
Setting up the display 7
Parts of the display and their functions8
17
1
Parts of the display and their functions
Front panel
8
9
7
10
11
12 13 14 15
16
No. Name Description
PIR sensor (Shortrange)
Short-range PIR sensor. Trigger the eye care protection
mechanism when detecting human body near the display.
Parts of the display and their functions 9
23456
7
8
9
101112
13
14
15
16
17
External computer touch signal input. When connecting
external computer, besides connecting external computer
VGA and audio signals, external computer's USB port needs
TOUCH
to be connected to the corresponding group. Under the
condition that driver is installed, external computer can be
touch controlled through the equipment (touch function is
effective in VGA and HDMI channel by default).
High-definition multimedia interface signal input. Connect to
HDMI
PC with an HDMI output, a set-top-box, or other video
devices capable of realizing touch function.
TYPE-C
USB 3.0
USB 2.0
USB Type-C. Connected with display, audio, touch, charge.
Do not support data transfer.
Connect USB devices such as USB keyboards, USB mice, and
USB flash drives. OPS follow.
Connect USB devices such as USB keyboards, USB mice, and
USB flash drives. OPS follow.
NFC Function NFC Sensor: NFC reader & writer.
PIR sensor (Long-
range)
Ambient Light
Sensor
Long-range PIR sensor. Wake up the screen when detecting
human body walking into the room.
To detect if a source of light moves toward the sensor’s range.
IR Signal Receiver Receive IR signals. Do not obstruct the receiver.
Power
Tap to enter energy saving mode. Press and hold for 4
seconds or more to power off.
Home Press to back to main screen.
Return Press to return to previous level of menu.
Menu Press to enter function menu.
Volume Down Press to decrease volume.
Volume Up Press to increase volume.
USB 2.0/1.5A Unscrew the cover to access the USB slot for Wi-Fi dongle.
Parts of the display and their functions10
7
8
9 111012
1234567
8
9
10
11
12
Input/output terminals
No. Name Description
PC AUDIO IN Receive audio signals from an external device.
VGA
HDMI 1/HDMI 2
TOUCH 1/
TOUCH 2
USB 2.0
USB 3.0
SPDIF
HDMI OUT Connect to the display devices with an HDMI input.
LAN
RS232 Serial interface, used for mutual transfer of data between devices.
MIC Connect to a microphone.
EARPHONE Connect to an earphone.
Receive analog RGB signals from an external device (such as a
computer).
High-definition multimedia interface signal input. Connect to PC
with an HDMI output, a set-top-box, or other video devices capable
of realizing touch function.
External computer touch signal input. When connecting external
computer, besides connecting external computer VGA and audio
signals, external computer's USB port needs to be connected to the
corresponding group. Under the condition that driver is installed,
external computer can be touch controlled through the equipment
(touch function is effective in VGA and HDMI channel by default).
Connect USB devices such as USB keyboards, USB mice, and USB
flash drives.
Connect USB devices such as USB keyboards, USB mice, and USB
flash drives. OPS follow.
Connect the SPDIF cable from external devices to the display for
audio out.
10/100 LAN Mbps, connecting RJ45 terminals. This network port is
only used for the closed Android OS on this product.
• USB2.0= 5V 500mA / USB3.0= 5V 900mA
• Type C= 5V 2A
• OPS= 18V 5A
• : Direct Current / DC
• : Alternating Current /AC
• The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m
(USB 3.0).
Parts of the display and their functions 11
OK
3
1
7
8
12
14
5
2
6
4
10
13
11
15
9
16
17
1
23456
7
8
9
10
111213
14
151617
Remote control
Direction key. Press for left selection.
Press to proceed.
Direction key. Press for right selection.
Direction key. Press for downward selection.
Android system main screen button.
Return key.
Voice command key. Press to activate Saffi (BenQ
Voice Assistant), hold the button for two seconds,
then say the command you can use. Release the
button until you finish the command.
Turn the display on or off.
Pointer key. Press to activate the spotlight
or pointer function and following the
instruction on the screen.
Press to open SwitchQ, a task switcher to
switch between recent apps and input
sources.
Press to open or close the OSD menu.
Direction key. Press for upward selection.
Speak directly to the microphone built into the top
portion of the remote control. Position the
microphone closer to your mouth or speak in a loud
and clear voice.
Volume up/down.
Freeze screen.
One key for blank screen.
Microphone.
The enclosed dongle to pair with the remote
control. Read Remote control important notice on
page 12 for more information.
Parts of the display and their functions12
Dongle
Remote control important notice
1. This remote control applies only to a specific models and/or operating systems. Contact your reseller if any question.
2. The function keys can work only when the enclosed dongle is inserted to the BenQ
IFP.
3. The remote control and the enclosed dongle have been paired in default.
Using the remote control
Installing remote control batteries
1. Open the remote control battery compartment cover.
2. Insert the supplied batteries ensuring that
the positive and negative marked battery
terminals match the (+) and (-) marks in the
battery compartment.
The supplied batteries are provided for your
convenience so that you can operate the display
straight away. You should replace them as soon as
possible.
3. Refit the battery compartment cover.
Parts of the display and their functions 13
Dongle
Using the BenQ IFP by remote control
1. Insert the enclosed dongle into BenQ IFP’s USB port.
2. You can activate functions on the screen once the remote control is connected to
its enclosed dongle as a receiver.
3. For detailed function of each button, please refer to Remote control on page 11.
Pairing the remote control and the enclosed dongle
If you are experiencing issues using the function key on the remote control, please follow
the steps and pair again the remote control to resolve the issue:
1. Insert the enclosed dongle to IFP’s USB port and place the remote control near it.
2. Press the and at the same time, and the indicator light starts flashing.
3. The pairing is completed once the indicator stops flashing.
Remote control usage tips
• To power on/off the display, aim the top front of the remote control directly at the
display’s remote control sensor window when you press the buttons.
• Avoid getting the remote control wet or store it in humid environments (like
bathrooms).
• If the display’s remote control sensor window is exposed to direct sunlight or strong
light, the remote control may not operate properly. In this situation, change the light
source, readjust the angle of the display, or operate the remote control from a location
closer to display’s remote control sensor window.
Connection14
Audio
cable
HDMI
cable
USB cable
Computer
D-Sub (15-pin)
cable
Connection
Connecting the VGA input
1. Connect the VGA jack on the display to the VGA output jack on a computer using a
D-Sub (15-pin) cable.
2. Connect the computer’s audio output jack to the PC AUDIO IN jack on the display
with a suitable audio cable.
Connecting the touch module
Connect the TOUCH jack on the display to the USB port of a computer using the
supplied USB cable. The touch module of the display supports easy Plug-and-Play
operation. There is no need to install additional drivers on the computer.
• Avoid blocking the touch screen frame (where sensors are located) when initiating the touch
module.
• It is highly recommended that you connect the display to the PC or laptop directly. Avoid
• If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure
connecting the display to a face plate device which may cause failures in touch operations.
image still exists, use another USB type B to A cable.
Connection 15
HDMI cable
DVD player
Computer
Connecting the digital inputs
1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD
player) to the HDMI input jack on the display using an HDMI cable.
2. To view images from this input, press on the remote control to switch to the
respective input source.
• The applicable cable is not supplied and should be purchased separately.
• The display provides a selection for the dual-monitor mode.
Connection16
HDMI OUT
HDMI cable
RS-232C
cable
Computer
Connecting the video output
For computer:
1. Use HDMI cable to connect from HDMI OUT to the respective jacks of the devices.
2. Plug in power cord, and switch power on.
3. Press
on the remote control to turn on the display.
Connecting to serial port
Directly connect the computer to RS232 ports on the input/output terminals.
• The applicable cable is not supplied and should be purchased separately.
• This connection is applicable to straight-through RS-232C cable only.
• After using serial port line to connect central control equipment and machine, certain function
of the machine can be controlled via central control equipment, such as: machine on/off, and
adjustment of sound volume, etc.
Connection 17
Connecting power
Plug one end of the power cord into the Power jack on the display and the other end
into an appropriate power outlet (if the outlet is switched, turn on the switch).
AC IN
• The supplied power cord is suitable for use with 100-240V AC power only.
• The power cord and outlet illustrated may differ from the ones used in your region.
• Only use an appropriate power cord for your region. Never use a power cord which appears
damaged or frayed, or change the plug type on the power cord.
• Be aware of the power loading when you use extension cords or multiple outlet power boards.
• There are no user serviceable parts in this display. Never unscrew or remove any covers.
There are dangerous voltages inside the display. Turn off the power and unplug the power cord
if you intend to move the display.
• The illustration is for your reference only.
Basic operations18
Power
Switch
IR Receiver
Power Button
Basic operations
Turning the display on or off
1. Be sure to follow the instruction of Connecting power on page 17.
2. Before turning on the display, make sure the Power switch is set to ON. The system
will enter standby mode.
AC IN
• To turn on the display, press the Power button on the control panel or on the
remote control.
• To turn off the display, press the Powe r button on the control panel or on the
remote control. The system will automatically enter standby mode.
The display’s standby mode still consumes power. To completely cut off power supply, set the
Power switch to OFF (O) and then disconnect the power cord from the power outlet.
Basic operations 19
Initial setup
After you have connected the display to the power, you are ready to power on the
display. The first time you power on the display, you will be guided through a series of
setup screens. Follow the on-screen instructions or the steps below to start up your
display and complete the initial setup.
1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may
take a moment.
2. Tap Next on the screen to begin. Follow the on-screen instructions to set up the
language, date and time, and network. Or your can skip some of these steps and
complete the setup later.
OSD Setting
Under Connection, you can select a desired input source and adjust backlight. Refer to
Input settings on page 32 for more information.
Basic operations20
Account Information
Three types of accounts are provided: Guest, Admin, and Multiple users.
Guest
It's for public use under Guest account. You are able to change the headshot, wallpaper,
volume and brightness.
Admin
Log in as Admin. Under Personal settings, you can change the headshot, wallpaper, and
password. You can also enable AMS service, set Available offline accounts, and
check Device information.
Multiple users
To access your personal account, you have to ask the administrator to activate AMS
service first and create your account through IAM service. Refer to User Management
on page 21 for more information.
Basic operations 21
User Management
To add a new user, please contact your IT manager to create your account through
BENQ IAM web service.
Creating a new account
1. As an administrator to create a new account for regular users, go to BenQ Service
website: https://ams.benq.com. Suggested browsers are Chrome, Firefox.
2. Log in and choose IAM.
3. Click Create New Account to continue.
Basic operations22
4. Fill in the following fields. Be sure to enter the correct email address and activate
the X-Sign and Broadcast service. Click Submit to create a new account.
You can esaily switch to different services, X-Sign, DMS, AMS, Broadcast, by clicking the icon
on the upper right corner.
5. The account has been created and a verifying email is sent to the new account
owner.
Basic operations 23
Switching input signals
To select an input signal, do either one of the following:
• Press on the remote control.
• Press the Menu button on the front panel.
• Drag the OSD menu up from the bottom-center of the screen.
Downloading software
BenQ may periodically release software updates that may add functions or applications
associated with your display. To check if there is a software update available for your
device or to obtain the software license key, please visit https://business-
display.benq.com/en/findproduct/signage/software/partner-software/download.html. Then
enter the serial number (can be found on the sticker attached on the back of the display)
and click OK to access the Software download page.
Setting up the Internet connection
Your display must be connected to a network to conduct OTA updates or surf the
Internet.
To find the MAC address in Android OS, please go to Setting > System > About > Status.
Basic operations24
Network setting
On the home screen, go to Setting > System > About > Status. If there is no IP
address shown, please connect the display to the ethernet cable.
Wireless connection
You must use a wireless adapter in order to connect the display to the Internet
wirelessly. Please contact your local dealer for more information on configuring the
wireless connection.
1. Press on the remote control, or go to Network > Wi-Fi.
Basic operations 25
2. Insert the Wi-Fi dongle and the switcher will automatically change to ON. A list of
available networks will show on the screen.
3. Touch the network’s name to connect to the network. The password is needed if it
is your first time to use the network. Key in the password and press Connect. The
device is now connected to the WLAN.
• If you are connecting to a secured wireless network, enter the password for the wireless
network access when prompted and tap Connect.
• For wireless connection, BenQ shipment does not include wireless dongles, therefore, you may
purchase it separately via the local dealer.
Basic operations26
Updating software
Whenever a new version of software is available, the system will automatically detect the
update and will prompt you to download it every time you turn on the display. If you
want to update the software, choose NETWORK UPDATE or USB UPDATE to
continue the update. Or your can skip this step and update the software later.
To manually update the software:
1. Go to System > About > System updates.
2. If there is an update available, the system will begin updating.
• Software update process may take some time to complete.
• During the update process, do not turn off the device or disconnect the Internet connection.
Any interruptions during the software update process may permanently damage your display.
Adjusting audio volume level
To adjust the audio volume level do either one of the following:
• Press
• Press / on the front panel of the display.
• Go to Setting
for more information.
/ on the remote control to adjust the volume.
> General to adjust the volume. Refer to General settings on page 33
Basic operations 27
Using the touch screen
You can use the optical touch screen to control your operating system. The touch screen
can emulate basic mouse functions and supports multi-touch functions for Windows 10/
8/7/XP, Mac OS 10.11~10.14, Chrome OS 58, and Android. The following table shows a
list of gestures you can use on the touch screen.
• Ensure that you have installed the USB cable on the display to a computer.
• Windows is a registered trademark of Microsoft Corporation in the United States and other
countries.
OS functions Gesture actions
For Windows XP, Windows 7, Windows 8, and Windows 10
Tap the screen once.
Click
Tap the screen twice.
Double-click
Right-click
Drag
1. Press on the target.
2. Hold and wait for a blue ring to appear.
3. Release your finger.
Drag one finger left or right.
Basic operations28
OS functions Gesture actions
For Windows 7, Windows 8, and Windows 10
Drag one finger left or right.
Selection
Quickly drag your finger (Flick) in a desired direction.
Pan up / Pan down / Back /
Forward
Multi-touch functions
For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions
1. Press on the target.
2. Tap the screen with another finger.
3. Release the second finger.
Right-click
Scrolling
Zoom
Drag one or two fingers up or down.
or
Move two fingers apart or toward each other.
OS functions Gesture actions
• Move two fingers in opposing directions.
• Use one finger to pivot around another.
Supported by specific
applications
Tap two fingers simultaneously.
The target should be the midpoint between the fingers.
Supported by specific
applications
For Windows XP and Windows 7
Press and hold for 4 seconds.
Wakeup from Windows
sleep mode (S3)
Basic operations 29
Gesture Description
For Windows 8
Press and hold to learn
This touch interaction causes detailed information or teaching
visuals (for example, a tooltip or context menu) to be displayed
without a commitment to an action. Anything displayed this way
should not prevent users from panning if they begin sliding their
finger.
Tap for primary action
Tapping on an element invokes its primary action, for instance
launching an application or executing a command.
Basic operations30
Gesture Description
Slide to pan
Slide is primarily used for panning interactions but can also be
used for moving, drawing or writing. Slide can also be used to
target small, densely packed elements by scrubbing (sliding the
finger over related objects such as radio buttons).
Swipe to select, command, and move
Sliding the finger a short distance, perpendicular to the panning
direction, selects objects in a list or grid (ListView and
GridLayout controls). Display the AppBar with relevant
commands when objects are selected.
Pinch and stretch to zoom
While the pinch and stretch gestures are commonly used for
resizing, they also enable jumping to the beginning, end, or
anywhere within content with Semantic Zoom. A
SemanticZoom control provides a zoomed out view for showing
groups of items and quick ways to dive back into them.
Turn to rotate
Rotating with two or more fingers causes an object to rotate.
Basic operations 31
Important instructions for using the touch screen
Please clean the frame when there is sign of malfunction on the touch screen.
• Before you clean the screen, make sure the display is turned off, and unplug the power
cord.
• Remove dust or dirt from the screen and the infrared plastic filter periodically. It is
suggested using a small amount of alcohol to clean the infrared plastic filter.
• To avoid damage to the screen, never use any type of abrasive materials to wipe the
screen.
• Use a neutral detergent to clean the touch screen. Avoid using detergents with erosive
substance, such as banana oil or ammonia.
• Moisten a clean soft, lint-free cloth with a neutral detergent and then clean the touch
screen.
• Do not spray a detergent on the screen surface or the body directly. It may result in a
short circuit to the touch screen.
• Keep the touch screen out of direct sunlight or spotlights.
Menu operations32
Menu operations
One touch menu operation
Drag the OSD menu up from the bottom-center of the screen, as shown below, to
enter the OSD menu.
Settings menu
Input settings
Press on the remote control, Menu on the front panel, or drag from the bottom
middle to the center of the screen to enter the OSD menu.
• Press ///on the remote control and press OK to confirm, or directly click a
desired input source.
• Press on the remote control or click a blank area outside the menu to exit the
menu.
Menu operations 33
General settings
Go to General to access the Audio and Picture settings.
Audio
• Under Audio, Use the volume bar to adjust the volume for the display.
• Directly swipe to enable or disable Mute.
• Go to More to enter Audio menu.
Picture
• Under Picture, use the brightness bar to adjust the brightness for the display.
• You can enable the Eye-Care function on the OSD menu. Eye-Care switches the
display’s low blue light mode and activates the flicker free function.
• Directly swipe to enable or disable Auto Backlight.
• Go to More to enter Picture menu.
Menu operations34
Eye-Care solutions
Blue light with wavelengths under 455 nm could affect vision and age the eyes. Eye-Care
solution is designed for eyesight protection: the display provides proprietary eye-care
technology with zero-flicker performance and ultra-low blue light emission, preventing
eyestrain, eye fatigue and macular degeneration caused by extended sessions in front of a
display. In addition, advanced anti-glare screen treatment minimizes distracting reflections
and glare for optimal productivity and comfort.
Suggestions for long-term use of the display:
• Rest your eyes for 10 minutes after 30 minutes of continuous use.
• For every 20 minutes of display viewing, look into the distance for 20 seconds.
• When your eyes get sore and strained, close your eyes for a minute and then roll your eyes in
all directions.
To activate the smart eye care solution:
• Enable the Eye Care function under General.
• Go to Device > Display > Eye care option.
Menu Description
Standard Set as default value once Eye-Care function is enabled.
On-body detection Activate the PIR motion sensor to detect human body and trigger
the eye care protection mechanism.
Auto brightness Panel backlight will be adjusted automatically according to the
ambient light.
Low blue light & Flicker Free:
• To accord with Low blue light TUV certificated, the default setting is Picture Mode:
Standard, Brightness: 50, Contrast: 50, and Color Temperature: Standard, and
then enable Eye-Care function.
• To accord with Flicker Free TUV certificated, the default setting is Picture Mode:
Standard, Brightness: 50, Contrast: 50, and Color Temperature: Standard.
For more information about Picture settings, refer to Picture settings on page 36.
PIR Sensor (Motion Sensor)
• You can enable the PIR Sensor function on the OSD menu. PIR Sensor allows you
to sense motion, often used to detect if a human has moved in or out of the sensor’s
range.
• The display automatically turns on Eye-Care and dims the brightness of the screen
when a human is walking in front of the sensor.
The performance of PIR Sensor would be limited by the environment and objects around.
• Audio settings
Menu operations 35
• Press /// on the remote control and press OK to confirm or directly click an
item.
• Press on the remote control or click a blank area outside the menu to exit the
menu.
Menu Description
Balance Drag the knob to adjust the balance.
Sound Mode • Touch a preset sound environment. Options are Standard,
News, Music, Movie, Sport, or User mode.
• Under User mode, you can adust 10KHz, 5KHz, 1.5KHz,
500Hz.
Menu operations36
Picture settings
• Press /// on the remote control and press OK to confirm or directly click an
item.
• Press on the remote control or click a blank area outside the menu to exit the
menu.
Menu Description
Picture Mode • Press ///on the remote control or click a picture
mode. Options are Eco, Standard, Bright, and Soft.
• Under Eco mode, Brightness level, Contrast, and Color
Temper at ure are locked.
Brightness level Under Standard, Bright, and Soft mode, press /on the
remote control or drag the knob to adjust the brightness.
Contrast Under Standard, Bright, and Soft mode, press /on the
remote control or drag the knob to adjust the contrast.
Color
Tem per ature
Press ///on the remote control or click a preset color
temperature for the image. Options are Standard, Cool or
Warm.
Screen settings
Go to Device > Screen to access the Screen settings.
Menu operations 37
• Press /// on the remote control and press OK to confirm or directly click an
item.
• Press on the remote control or click a blank area outside the menu to exit the
menu.
• Press/on the remote control and press OK to adjust image.
Menu Description
Aspect ratio Press/on the remote control or click an aspect ratio.
Options are 16:9 or PTP. You can also select Auto to adjust the
image.
Menu operations38
• The display automatically enters energy saving mode when no one is detected within
the sensor’s range.
• The display automatically turns off when no one is detected within the sensor’s range
for a long period of time.
• Use the H Position, V Position, Clock rate, and Phase functions to manually
adjust the image.
Menu Description
H Position Press to move the screen to the left or right.
V Position Press OK on the remote control or click the switch to lock or
unlock the remote control IR sensor on the front panel of the
display.
More settings
Advanced settings
Go to Device > Advanced settings.
Menu operations 39
• Press /// on the remote control and press OK to confirm or directly click an
item.
• Press on the remote control or click a blank area outside the menu to exit the
menu.
Menu Description
Key lock Press OK on the remote control or click the switch to lock or
unlock the buttons on the front panel of the display.
IR lock Press OK on the remote control or click the switch to lock or
unlock the remote control IR sensor on the front panel of the
display.
Touch lock Press OK on the remote control or click the switch to lock or
unlock the screen.
Pixel shift Press OK on the remote control or click the icon to set a pixel
shift preventing from image retention.
DCR Press OK on the remote control to enable or disable DCR.
• If keypad, IR and touch are locked all at once, please follow the steps to unlock: Press on
the remote control for five seconds.
• For image retention, please see Notes on the LCD panel of this display on page 2 for more
information.
Menu operations40
System settings
On the home screen, select Setting > System to enter system settings.
• Press on the remote control or click a blank area outside the menu to exit the
menu.
Options Description
Date & time Click to set date, time, and their formats in Android.
Language &
input
Startup &
Shutdown
Floating tool Click to open and close the floating tool. Refer to Floating
About Click to view system information in Android.
Click to set Language, Keyboard & Input methods in
Android.
Click to set the Startup channel, OPS startup option,
Wake on Lan, and Power off re mi nder. Refer to Startup &
Shutdown on page 42 for more information.
Annotation Toolbar on page 46 for more information.
The amount of available storage space for the user varies according to the amount of pre-installed
apps and images occupying the total storage space.
Proxy setting
• Go to Network > Ethernet.
• Press Proxy to go to the proxy setting.
Menu operations 41
• Enter the proxy host name.
• Enter the using channel.
Menu operations42
Startup & Shutdown
• Go to System > Startup & Shutdown.
• For Startup source, you can choose Last channel or other sources.
Menu operations 43
• For Built-in OPS startup option, you can choose Startup only through OPS
built-in startup option or startup through any channel.
Menu operations44
• For Power off reminder, you can set on or off time. Schedules can be made by
choosing the days of the week.
Android system interface 45
Android system interface
Note that this is a closed Android OS. Download and use of unauthorized apps on this system
are not available.
Main interface
The display launches the Android main interface by default.
To navigate the Android main interface:
• Press on the remote control or Home button on the front panel to return to the
main interface.
• Press on the remote control or drag the OSD menu up from the bottom-center
of the screen to enter the OSD menu to select an input.
Android system interface46
Floating Annotation Toolbar
The Floating Annotation Toolbar is a convenient function that allows you to quickly write
or create annotations on any screen that the display is showing. Under any input source
or in the Android interface, touch and hold two fingers spaced about 20 – 50 mm apart
on the screen for more than two seconds to launch the Floating Annotation Toolbar
menu as shown below.
Icon Function Description
Close and Move Long press this button to drag and move the Floating
Annotation Toolbar around. You can also click the button
to close the floating toolbar and clear all the brushes.
Annotate Click to switch the color of the brush. Color options are
blue, red, green, and black.
Palm eraser is provided for you to erase any contents on the
display just with your palm while you are writing without
switching to Eraser.
Whiteboard Click to start EZWrite 5.0.
Clear All Click to erase all annotations on the screen.
You may also quickly erase any annotations made by wiping any
writing or drawings on the touchscreen using a balled-up fist.
File Folder Click to open the most recent file folder.
Screenshot Click to take a screenshot of the screen.
Recording Click to start recording the screen.
Android system interface 47
CO2 Sensor
The concentration value of CO2 sensor may vary depending on the environment such as
temperature, humidity, and placement (by windows or under air conditioning). This
means that the CO2 sensor will always accurately measure the increments between ppm
levels, but the baseline of the measurement may shift over time.
It is normal if the concentration value is slightly higher or lower than its original
calibration.
The CO2 sensor has a self-correction mechanism to make the sensor more in line with
the current installation environment, so that the value can be more accurate.
If your IFP device is not used or stored for a long time, please calibrate before using the
CO2 senor. To start the calibration, follow the directions.
Auto calibration
To provide correction for the optimal CO2 concentration for the current environment,
the calibration mechanism will collect the CO2 concentration value for 25 consecutive
hours to meet the temperature and humidity of the current space.
During the automatic calibration, do not interrupt or turn off the power supply. Do not
move the IFP and make sure that the device is in an environment with good ventilation,
to ensure a better calibration result.
Android system interface48
1
2
4
3
AMS file manager overview
• Tap to launch AMS. With this application, you can access your personalized
workspace environment and settings and manage your files and accounts on any IFP that
you have logged into.
• While logging in, you will see four main parts, as described in the table below:
Android system interface 49
Item Description
1. Source Selection • You can open files from the cloud storage services like
Google Drive, Dropbox, or Samba.
• You can also open files from the local devices like
Internal, My Folder, or connected USBs.
The icon next to Google Drive, Dropbox shows that
the account is bound to AMS service.
2. Folder Path You can browse the file folder in this area.
3. Listing Files You can see a list of files from the storage device you
select.
4. Operating Tab You can edit the files using the operating tabs here.
Regular users can only view their own files, while the local admin can view all users’ files in the
domain.
Multimedia files
Multimedia files such as images, audio files, and videos can be played by directly tapping
on the file icon.
Image
Select an image file you want to show on the display and perform any of the functions
shown on the screen.
Icon Function
Close the current image file.
Magnify the current image.
Shrink the current image.
Play the previous image.
Android system interface50
Play/pause the current playback.
Play the next image.
Rotate the current image counter-clockwise.
Rotate the current image clockwise.
Go to the settings.
See the information about the file name, creation time, file size, and the file
format.
Supported image format (maximum resolution)
File
Image Supported range
.bmp BMP Max Resolution: 8000 × 8000
Min Resolution: 4 x 4
.gif GIF Max Resolution: 8000 × 8000
Min Resolution: 4 x 4
.jpeg/.jpg JPEG/JPG Max Resolution: 8000 × 8000
Min Resolution: 4 x 4
.png PNG Max Resolution: 8000 × 8000
Min Resolution: 4 x 4
Android system interface 51
Audio
Select an audio file you want to play and perform any of the functions shown on the
screen.
Icon Function
Repeatedly play audio files in the playlist.
Play the previous audio file.
Play/pause the current audio file.
Play the next audio file.
Check the audio information.
Supported audio format (Codec)
File Format Audio Codec Supported range
.aac AAC AAC Sample Rate: 8K~96KHz
Bit Rate: 24K~576Kbps
.ape Monkey's Audio Monkey's Audio Sample Rate: Max 48KHz
Bit Rate: max 1411Kbps
.flac FLAC FLAC Sample Rate: Max 192KHz
Bit Rate: max 1411Kbps
.m4a ALAC ALAC Sample Rate: 8K~96KHz
Bit Rate: 24K~576Kbps
Android system interface52
File Format Audio Codec Supported range
.mp3 MPEG Audio
MPEG1/2 layer3 Sample Rate: 8K~48KHz
Layer3
Bit Rate: 32K~320Kbps
.ogg Vorbis Vorbis Sample Rate: 8K~48KHz
Bit Rate: max 256Kbps
.wav WAV LPCM Sample Rate: 8K~192KHz
Bit Rate: max 320Kbps
Video
Select a video file you want to play on the display and perform any of the functions shown
on the screen.
Icon Function
Adjust the video volume.
Play the previous video file.
Play/pause the current video file.
Play the next audio file.
Android system interface 53
Supported video format (Codec) Up to 4K resolution
File Codec
Extensions Video Audio Maximum transmit ratio
.3g2 H.263 AAC, AMR_NB 1920*1088 30 Fps, 5Mbps
.3gp H.264 3840*2160 30 Fps, 160Mbps
H.263 1920*1088 30 Fps, 5Mbps
MPEG-4 1920*1088 30 Fps, 50Mbps
.avi H.263 MPEG1/2
1920*1088 30 Fps, 5Mbps
Layer3, AAC,
H.264 3840*2160 30 Fps, 160Mbps
LPCM
Mpge-1 1920*1088 30 Fps, 80Mbps
MPEG-2 1920*1088 30 Fps, 80Mbps
MPEG-4 1920*1088 30 Fps, 50Mbps
MJPEG 1920*1080 30 Fps, 150Mbps
.flv H.263 MPEG1/2
1920*1088 30 Fps, 5Mbps
Layer3, AAC
VP6 1920*1088 30 Fps, 40Mbps
H.264 3840*2160 30 Fps, 160Mbps
.f4v H.264 AAC 3840*2160 30 Fps, 160Mbps
.mkv H.264 AAC, MPEG1/2
3840*2160 30 Fps, 160Mbps
Layer3
H.265 3840*2160 60 Fps, 160Mbps
Vc-1 1920*1088 30 Fps, 45Mbps
.mov H.264 AAC, PCM 3840*2160 30 Fps, 160Mbps
H.265 3840*2160 60 Fps, 160Mbps
MPEG-4 1920*1088 30 Fps, 50Mbps
MJPEG 1920*1080 30 Fps, 150Mbps
.mp4 H.264 AAC 3840*2160 30 Fps, 160Mbps
H.265 3840*2160 60 Fps, 160Mbps
MPEG-4 1920*1088 30 Fps, 50Mbps
Android system interface54
File Codec
Extensions Video Audio Maximum transmit ratio
.VOB MPEG-2 MPEG1/2 1920*1088 30 Fps, 80Mbps
.mpg/.MPEG H.264 MPEG1/2
MPEG-1 1920*1088 30 Fps, 80Mbps
Layer3, AAC
MPEG-2 1920*1088 30 Fps, 80Mbps
.ts H.264 AACAAC,
H.265 3840*2160 60 Fps, 160Mbps
MPEG1/2
Layer3
MPEG-2 1920*1088 30 Fps, 80Mbps
MPEG-4 1920*1088 30 Fps, 50Mbps
VC-1(AP) 1920*1088 30 Fps, 45Mbps
3840*2160 30 Fps, 160Mbps
3840*2160 30 Fps, 160Mbps
Working with Android OS 55
APPS
Tap the desired app to launch the app.
BenQ Suggests
Tap to launch BenQ Suggests. With this application, you can view apps suggested
by BenQ for download.
Tap the category on the left panel to browse the suggested apps. Tap an app from the
selected category to view a basic description of the app.
Function Description
Search ()
Education ()
Tap to search for an app.
Tap to show the suggested apps in the Education
category.
Apps56
Corporation ()
Exit ()
Tap to show the suggested apps in the Corporation
category.
Tap to clos e BenQ Suggests.
InstaShare
Tap to launch InstaShare. With this application, you can mirror the display's screen
on your smartphone or tablet for hands-on annotation and mirror the screen of your
smartphone or tablet on the display.
Before launching the application, make sure your display is properly connected to lnternet.
To u s e InstaShare:
1. Make sure your mobile device (such as smartphone or tablet) and the display are
connected to the same network.
2. Press the connection guide and scan the QR code to download and install the
InstaShare app on your mobile device.
3. Open the InstaShare app on your mobile device, and then click the InstaShare
ID name that you want to connect to or enter the pairing code.
4. Enter the connect code shown on the upper right corner of the display or you can
also find the connection code in Setting ().
5. Once the mobile device has successfully connected to the display, a confirmation
message will appear on the display. Tap Allow on the display to confirm the
connection.
6. Once connected you can:
- Mirror the display's screen on your mobile device by tapping Screen Mirroring
on your mobile device.
- Mirror the device’s screen on the display by tapping on your mobile device.
Working with Android OS 57
- Operate the display by using your mobile device as a remote control.
Once connected, any operations on the display or mobile device will also show up on your
mobile device and display.
You can also tap Setting ( ) in the lower right corner of the display to modify the
settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring
confirmation message.
InstaQPrint
Tap to launch InstaQPrint. With this application, you can print a file or website
image using a Wi-Fi or remote printer.
• Before launching the application, make sure your display is properly connected to lnternet.
• For the list of supported printers, see https://printhand.com/list_of_supported_printers.php.
1. Tap the option on the left panel and browse and select the desired file, photo, page,
or image you want to print.
Apps58
2. Tap Manage Printers to choose which printer that you want to use.
3. To select a printer:
• Tap an option from the list of available printers on the left panel.
• Tap Scan for Wi-Fi Printers to search for printers automatically.
• Tap Manual Setup to add a new printer manually.
WPS Office
Tap to launch WPS Office. With this application, you can open document files
including PDFs as well as Microsoft Word, PowerPoint and Excel documents.
To edit a file with WPS Office:
1. Tap Open ( ) on the left panel to browse and open a file located in either the display’s internal memory, an external storage device, or cloud storage.
Working with Android OS 59
2. Tap the function menu on the top panel to access the file format's various functions.
The description below is for a PowerPoint file, the function menus for other file formats will vary.
Function Description
File Tap to open, save, share, print, and manage your presentations.
View Tap to change or edit the presentation views.
Play Tap to start or set up a slide show.
Edit Tap to edit the content or format of the slides.
Insert Tap to insert tables, pictures, charts, comments, video, or audio.
Transitions Tap to apply or adjust the timing of a transition.
Pen Tap to write, draw, paint or sketch to the slides.
Play ()
Save As ()
Undo ()
Redo ()
Close ()
Back ()
Next ()
Exit ()
Tap to start a slide show.
Tap to save the presentation file on either the display’s internal
memory, an external storage device, or cloud storage.
Tap to undo an action.
Tap to redo the last action.
Tap to close the presentation file.
Tap to return to the previous page.
Tap to go to the next page.
Tap to exit WPS Office.
Apps60
Supported Office versions and file formats
Supported Office versions: 97 / 2000 / XP / 2003 / 2007 / 2010 / 2013 / 2016
Supported Office software formats:
Office Software Supported File Formats
Word wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp /
Excel et / ett / xls / xlsx / xlt / xltx / csv / xlsm / xltm
PowerPoint ppt / pptx
h / asm / s / java / asp / bat / bas / prg / cmd
• Tap to launch Email.
• To use Email, set up an account first. Type your Email address and click NEXT.
• After you've signed up, you will receive a verification email.
• After you respond to the Email verification, you can begin writing email.
Side Tool Bar
Function Description
Home ()
Return ()
SwitchQ ()
Floating
Annotation
Toolbar()
EZWrite 5.0 ()
Tap to return to Home interface.
Tap to return to previous operation interface.
Tap to switch tasks between recent apps and input sources.
Tap to open the floating tool.
Tap to enter EZWrite 5.0 software.
Working with Android OS 61
Apps62
Blizz
Blizz is a video-conferencing app that is installed in the display by default. It allows you to
conveniently conduct video conference meetings with any other Blizz users.
1. On the home screen, select Apps >Blizz ()
2. Select Sign In if you want to create a new meeting, select Join a Meeting if you
want to join an already created meeting.
- After signing in, create a meeting ID which will be the meeting ID other users will
enter to join the meeting.
- If joining a meeting, enter the meeting ID provided by the creator of the meeting in
the Join a Meeting page.
Working with Android OS 63
OK
Saffi
How to start using Saffi – BenQ Voice Assistant
The BenQ Interactive Flat Panel offers an extra level of flexibility for device control
through Voice Assistant. Voice Assistant lets users control the flow of meetings by
allowing them to start timers or search the Internet from anywhere in the room.
Already enable AMS service but did not bind your Amazon
account to it
If you already enable Multi Account Mode and AMS service and you have not yet bind
your Amazon account to it, please follow the below steps:
1. Access AMS website to link the account with Amazon. For more detail on how to
link the account under AMS, please refer to AMS user manual.
2. Press the Voice command key to activate Saffi.
Apps64
3. The screen will show the privacy agreement. Select AGREE AND NEXT to
proceed.
4. It will then show the instruction for the setup. Follow the instruction on the screen
to complete the setup.
5. Download and install Alexa app on your phone. Search Saffi and enable it.
6. The setup is completed. Press the Voice command key and speak the commands to
start using Saffi.
Product information
Specifications
Product information 65
LCD panel
Touch
Panel glass
Input
Item
Light source DLED
Panel size RP6502: 65", RP7502: 75", RP8602: 86"
Pixel pitch (mm)
RP8602: 0.4935 (H) x 0.4935 (V)
Native resolution
(pixels)
2
Brightness (cd/m
(typical)
Contrast ratio (typical) 1200:1
Response time (ms)
(typical)
Panel Bit
Technology IR
Touch Method Finger & Stylus (with NFC x2)
Resolution 32767 x 32767
Capacity
Accuracy +/- 1mm over 90% of touchable area
Touch Output Rear: x2 (USB type B), Front: x1 (USB type B)
OS Supported
OS for Touch Driver
Free
Tempered glass AG 80 Coating
Thickness (mm) 4mm, 7H
Computer VGA IN x 1
Video HDMI IN 2.0 x 3, HDMI OUT (4K support) x 1
Audio Line-in (3.5 mm) x 1 MIC
USB
Control RS-232 x 1
TV Tuner NO
)
RP6502/RP7502:10 bits (8 bits+FRC)
20 points (HW spec)/ 10 points (Android)
(varies from operating systems and applications)
Ubuntu 14.04 or above, windows 7/8/8.1/10, Mac
OS X 10.12 or above, Chrome 54 or above,
Ubuntu, Windows 7/8/8.1/10, Mac OS X 10.12 or
Specifications
RP6502 / RP7502 / RP8602
RP6502: 0.372 (H) x 0.372 (V)
RP7502: 0.43 (H) x 0.43 (V)
3840 x 2160
RP6502: 350 (typ)
RP7502: 450 (typ)
RP8602: 400 (typ)
8 (typ)
RP8602: 10 bits
Android 4.0 or above
above, Android 4.0 or above
USB (type A) x 5
USB (type B) x 3
USB (type C) x 1
Product information66
Output
Audio
Power
Environment
Mechanical
Computer NO
Video NO
Audio Line out (3.5mm) x 1
External speaker out
(L/R)
Audio W (Amp)
16W Studio speaker x 2
NO
15W subwoofer x 1
Microphone x 8
RP6502: 3.5A
Supply
RP7502: 5.0A
RP8602: 5.5A
100 - 240V AC, 50/60 Hz
RP6502: 202.1W
Consumption Max.
RP7502: 374.9W
RP8602: 423.1W
Consumption Standby < 0.5W
Wake Up HDMI, VGA, LAN
Operating
Temperature
Operating Humidity
Storage Temperature
Storage Humidity
(without condensation)
(without condensation)
0 - 40
20 - 80%
-10 - 60
10 - 60%
o
C
o
C
Display Orientation Landscape Only
RP6502: 44kg
Weight (kg)
RP7502: 61kg
RP8602: 79kg
Dimensions (W x H x
D) (mm)
Bezel Dimension - T/B/
L/R (mm)
RP6502: 1505.9 x 951.0 x 121.5
RP7502: 1735.5 x 1085.8 x 130.7
RP8602: 1988.8 x 1229.8 x 138.4
23.4 / 23.4 / 23.4 / 23.4
Feature
Image setting YES
Source/Volume
Control
Sharpness
enhancement
Anti image retention YES
Motion sensor YES
Ambient light sensor YES
10-bit color processing YES
Customized
Classroom Mode
Blank screen YES
Specifications and functions are subject to change without notice.
Item RP6502 / RP7502 / RP8602
CPU Dual core A73+Dual core A53/1.5GHz
System
System
Memory
Storage 32GB
OS Android 8.0
Product information 67
YES
YES
YES
4GB
This Android 6.0 operating system is not standard Android, so access to Google Play™ is not
available. APK cannot be installed in the default location unless given permission by the
management units. Contact your BenQ dealer for the required support for management
permission. Without management permission, installing function won’t work. There is no
guarantee that the self-installed APK can function normally.
Product information68
Dimensions (RP6502)
287/,1(
%(=(/23(1,1*
$&7,9($5($
%(=(/23(1,1*
$&7,9($5($
287/,1(
7+5($''(37+0/
:$//028176&5(:
Unit: mm
Dimensions (RP7502)
$&7,9($5($
%(=(/23(1,1*
287/,1(
$&7,9($5($
%(=(/23(1,1*
287/,1(
:$//028176&5(:
7+5($''(37+0/
Product information 69
Unit: mm
Product information70
$&7,9($5($
287/,1(
%(=(/23(1,1*
287/,1(
$&7,9($5($
%(=(/23(1,1*
:$//028176&5(:
7+5($''(37+0/
Dimensions (RP8602)
Unit: mm
Supported input signal resolution
Product information 71
Resolution
640 x 480 @ 60Hz
720 x 400 @ 85Hz
800 x 600 @ 60Hz
1024 x 768 @ 60Hz
1280 x 768 @ 60Hz
1280 x 960 @ 60Hz
1280 x 1024 @ 60Hz
1366 x 768 @ 60Hz
1440 x 900 @ 60Hz
1680 x 1050 @ 60Hz
1920 x 1080 @ 60Hz
3840 x 2160 @ 24Hz
3840 x 2160 @ 25Hz
3840 x 2160 @ 30Hz
3840 x 2160 @ 50Hz
3840 x 2160 @ 60Hz
480i (60Hz)
480p (60Hz)
576i (50Hz)
576p (50Hz)
720p (50Hz)
720p (60Hz)
1080i (50Hz)
1080i (60Hz)
1080p (50Hz)
1080p (60Hz)
Input source
TYPE C VGA HDMI 2.0
• : supported
• Vacant: not supported
Troubleshooting72
Troubleshooting
Problem Solution
No picture Check the following:
• Is the display turned on? Check the power indicator of the
display.
• Is the signal source device turned on? Turn on the device
and try again.
• Are there any loose cable connections? Make sure that all
cables are connected firmly.
• Have you chosen an unsupported output resolution on
the computer? Refer to Supported input signal resolution
on page 71 to select a supported resolution and try again.
• Have you chosen an unsupported output resolution on
the DVD or Blu-ray disc player? Refer to Supported input
signal resolution on page 71 to select a supported
resolution and try again.
No sound Check the following:
• Have you turned on the mute function on the display or
the input source device? Turn off the mute function or
increase the audio volume level and try again.
• Are there any loose cable connections? Make sure that all
cables are connected firmly.
The computer input
image looks strange
The control panel
buttons do not work
• Have you chosen an unsupported output resolution on
the computer? Refer to Supported input signal resolution
on page 71 to select a supported resolution and try again.
• Use the Auto function (VGA only) to let the display
automatically optimize the display of computer image.
• If the result of the Auto function is not satisfactory, use
the Phase, H Position and V Position functions to
manually adjust the image.
Have you locked the control panel buttons? Unlock the
buttons and try again.
Troubleshooting 73
The remote control does
not work
• Have you locked the remote control function? Unlock the
function and try again.
• Check for incorrect battery orientation.
• Check for dead batteries.
• Check your distance and angle from the display.
• Check whether remote control is properly being pointed
at the display’s remote control sensor window.
• Check for any obstacle between the remote control and
the remote control sensor window.
• Check that the remote control sensor window is not
under strong fluorescent lighting, or in direct sunlight.
• Check for any devices (computer or personal digital
assistant, PDA) nearby that transmit infrared signals which
may cause interference to signal transmission between the
remote control and the display. Turn off the infrared
function of these devices.
Remote control failure • Check whether there are other objects between remote
control and television remote control receiving window,
thus leading to failure of remote control.
• Check whether the battery electrode in the remote
control is correct.
• Check whether remote control needs to replace battery.
Machine automatically
shutdown
• Whether set sleep or not.
• Check whether there is sudden power outage.
• Check whether there is no signal automatic shutdown.
Signal out of range • Check whether display is set correctly.
• Check whether resolution is the best resolution.
• Adjust line and field synchronization in menu.
Background has vertical
lines or streaks
Image lack of color, color
is incorrect
• Select automatic correction in menu.
• Adjust clock and phase position in menu.
• Check whether VGA is not well connected or has quality
problem.
• Adjust chromaticity and brightness or contrast in menu.
Display format that is not
supported.
• Select automatic correction in menu.
• Adjust clock and phase position in menu.
Touch function invalid • Check whether touch driver is installed and started.
• Check whether the size of article touched is comparable
with finger.
Touch positioning not
correct
• Check whether driver is properly installed and make
correction.
• Check whether touch pen is facing the screen.
Troubleshooting74
No picture and no sound • Check whether the machine is started state.
• Check whether signal wire is well plugged, whether
INPUT is corresponding to it.
• If in internal computer mode, check whether internal
computer is started.
With horizontal or
vertical stripes or image
dithering
No color, color is weak
or image is weak
With image but without
sound
• Check whether signal wire is well connected.
• Check whether other electronic equipment or power
tools are placed around the machine.
• Adjust chromaticity and brightness or contrast in menu.
• Check whether signal wire is well connected.
• Check whether mute button is pressed for mute.
• Press VOL+/VOL- to adjust volume.
• Check whether audio line is connected correctly.
Only one speaker has
sound
• Adjust sound balance in menu.
• Check whether computer sound control panel only sets
up one sound channel.
• Check whether audio line is connected correctly.
VGA output without
sound
Check whether connect external device with headphone
cable.
Loading...