RP552 / RP552H / RP840G
Interactive Flat Panel
User Manual
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or
implied, with respect to the contents of this document. BenQ Corporation reserves the
right to revise this publication and to make changes from time to time in the contents
thereof without obligation to notify any person of such revision or changes.
Copyright
Copyright 2016 BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission
of BenQ Corporation.
Table of Contents i
Table of Contents
Safety warnings and precautions ...................................... 1
Important safety instructions............................................ 2
Notes on this display ...................................................................... 2
Notes on the LCD panel of this display..................................... 2
Safety notice for remote control................................................. 3
Battery safety notice....................................................................... 3
BenQ ecoFACTS ............................................................................. 4
Package contents ................................................................. 5
Setting up the display.......................................................... 6
Mounting the display....................................................................... 6
Parts of the display and their functions .......................... 8
Front panel (RP552) ....................................................................... 8
Front panel (RP552H) ................................................................... 9
Front panel (RP840G).................................................................. 10
Input/output terminals (RP552/RP552H)................................ 11
AC IN & Power switch (RP552) .............................................. 12
Input/output terminals (RP840G) ............................................. 13
Remote control............................................................................. 14
Using the remote control........................................................... 16
Connection ......................................................................... 18
Connecting the VGA input......................................................... 18
Connecting the touch module................................................... 18
Connecting the digital inputs ..................................................... 19
Connecting the AV inputs........................................................... 20
Connecting the coaxial output.................................................. 21
Connecting the video output..................................................... 22
Connecting to serial port ........................................................... 23
Connecting power........................................................................ 24
Basic operations................................................................. 25
Turning the display on or off ..................................................... 25
Turning off the display by Quickoff.......................................... 25
Initial setup..................................................................................... 25
Switching input signals ................................................................. 26
Table of Contentsii
Downloading software................................................................. 26
Setting up the Internet connection........................................... 27
Updating software......................................................................... 30
Adjusting audio volume level...................................................... 30
Important instructions for using the touch screen............... 35
Menu operations................................................................ 36
One touch menu operation........................................................ 36
Setting menu .................................................................................. 36
System settings .............................................................................. 40
Android system interface ................................................ 42
Main interface ................................................................................ 42
EZWrite 3.0 ................................................................................... 43
Product information.......................................................... 68
Specifications (RP552/RP552H)................................................. 68
Specifications (RP840G) ............................................................. 70
Dimensions (RP552)..................................................................... 72
Dimensions (RP552H) ................................................................. 73
Dimensions (RP840G) ................................................................ 74
Wall mount dimensions (Optional) .......................................... 75
Supported input signal resolution (RP552 / RP552H)......... 76
Supported input signal resolution (RP840G)......................... 78
Troubleshooting................................................................. 80
Safety warnings and precautions 1
Safety warnings and precautions
THIS EQUIPMENT MUST BE
GROUNDED
To ensure safe operation, the three-pin
plug must be inserted only into a
standard three-pin power outlet which
is effectively grounded through normal
The lightning flash with arrowhead
symbol, within an equilateral triangle, is
intended to alert the user to the
presence of uninsulated "dangerous
voltage" within the product's enclosure
that may be of sufficient magnitude to
constitute a risk of electric shock to
persons.
The exclamation point within an
equilateral triangle is intended to alert
the user to the presence of important
operating and maintenance (servicing)
instructions in the literature
accompanying the appliance.
• The mains plug of the power supply cord shall remain readily operable. The AC
receptacle (mains socket outlet) shall be installed near the equipment and shall be easily
accessible. To completely disconnect this equipment from the AC mains, disconnect the
power cord plug from the AC receptacle.
• Do not place this display on an uneven, sloping or unstable surface (such as a trolley)
where it may fall and cause damage to itself or others.
• Do not place this display near water, like a spa or pool, or in a position which will allow
the splashing or spraying of water onto the display, like in front of an open window
where rain water may enter.
• Do not install this display in a confined space without proper ventilation and air
circulation, such as in a closed cabinet. Allow proper space around the display for
dissipating heat inside. Do not block any openings and vents on the display. Overheating
may result in hazards and electric shock.
• Installation of this display should only be performed by a qualified technician. Failure to
install this display properly may cause injuries and damages to the personnels and the
display itself. Check the installation regularly and maintain the display periodically to
ensure the best working condition.
• Use only the accessories approved or recommended by the manufacturer to mount this
display. Using wrong or unsuitable accessories may cause the display to fall and result in
serious personal injuries. Make sure that the surface and fixing points are strong enough
to sustain the weight of the display.
• To reduce the risk of electric shock, do not remove covers. No user serviceable parts
inside. Refer servicing to qualified service personnel.
• To prevent personal injuries, mounting the display or installing desktop stands is
required before use.
household wiring. Extension cords
used with the equipment must have
three cores and be correctly wired to
provide connection to the ground.
Wrongly wired extension cords are a
major cause of fatalities.
The fact that the equipment operates
satisfactorily does not imply that the
power outlet is grounded or that the
installation is completely safe. For your
safety, if you are in any doubt about
the effective grounding of the power
outlet, please consult a qualified
electrician.
Important safety instructions2
Important safety instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type plug
has two blades and a third grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use
caution when moving the cart/apparatus combination to avoid injury
from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long
periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Notes on this display
• This display weights more than 100 kilograms. Do not attempt to lift the display alone.
• Make sure you have four or more people available to help lift or a flat cart to transport
the display to its final location.
• Keep the display horizontal as much as possible.
• Clear a floor space before unpacking.
Notes on the LCD panel of this display
• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of
glass which is liable to marking or scratching, and cracking if struck or pressured. The
liquid crystal substrate is also liable to damage under excessive force or extreme
temperatures. Please handle with care.
• The response time and brightness of the LCD panel may vary with the ambient
temperature.
Important safety instructions 3
• Avoid placing the display in direct sun or where direct sun or spot lighting will shine
onto the LCD panel, as the heat may damage the panel and the external casing of the
display, and the bright light will make viewing the display more difficult than necessary.
• The LCD panel consists of individual pixels to display images and is manufactured
according to the design specifications. While 99.9% of these pixels work normally,
0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a
technical limitation of the LCD technology and is not a defect.
• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are
also susceptible to 'screen burn-in' or 'image retention' which can be found on the
screen as visible fixed lines and shades. To avoid such damage to the screen, avoid
displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive
text or icons) for more than two hours. Change the aspect ratio from time to time. Fill
the entire screen with the image and eliminate the black bars whenever possible. Avoid
displaying images in 4:3 aspect ratio over a long period of time, otherwise there may be
visible burn marks on the screen as two vertical lines.
Note: Under certain circumstances, condensation may occur on the inner side of the
cover glass, it's a natural phenomenon and will not affect the operation of the display.
This condensation will usually disappear after around 2 hours of normal operation.
• RP series do not offer image retention function, for more information, please refer to
installation guide. If a still image is required for a display, it is recommended to enable
Pixel Shift (RP552/RP552H only). See More settings on page 39 for more information.
• RP series does not support portrait use; portrait use may cause display damage. BenQ
warranty will not cover faulty usage.
Safety notice for remote control
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result
in malfunction.
• Confirm there is no object between the remote control and the remote sensor of the
product.
• When the remote control will not be used for an extended period, remove the
batteries.
Battery safety notice
The use of the wrong type of batteries may cause chemical leaks or explosion. Please
note the following:
• Always ensure that the batteries are inserted with the positive and negative terminals in
the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life
or cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter
seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the
batteries as soon as possible.
Important safety instructions4
• Due to varying storage conditions, the battery life for the batteries included with your
product may be shortened. Replace them within 3 months or as soon as you can after
initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your
local regulations or waste disposal provider.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of
its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate
vision with the ultimate goal to achieve a low-carbon society. Besides meeting
international regulatory requirement and standards pertaining to environmental
management, BenQ has spared no efforts in pushing our initiatives further to incorporate
life cycle design in the aspects of material selection, manufacturing, packaging,
transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make
informed green choices at purchase. Check out BenQ's CSR Website at http://
csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
Package contents 5
Package contents
Open the sales package and check the contents. If any item is missing or damaged, please
contact your dealer immediately.
LCD display Power cord x 4
D-Sub (15-pin)
cable x 1
Audio interface
cable
Quick start guide USB cable x 1 AAA battery x 2 Touch pen x 2
Remote control
• The type of power cord supplied may differ from that illustrated depending on your region of
purchase.
• Before discarding the package, check that you haven't left any accessories inside the box.
• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing
the package (if possible) for future transport of the display.
• Do not leave plastic bags within reach of young children or babies.
Setting up the display6
1315 mm
400 mm
400 mm
805 mm
RP552
RP552H
*Screw type: M8*25L
Setting up the display
Mounting the display
You can install the display on a vertical surface with a suitable wall mounting bracket or
on a horizontal surface with the optional desktop stands. Please pay attention to the
following notes during installation:
• This display should be installed by at least two adult persons. Attempting to install this
display by only one person may result in danger and injuries.
• Refer the installation to qualified technicians. Improper installation may cause the
display to fall or malfunction.
Installing the display on a wall
1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface.
Make sure that the size of the cloth is larger than the display.
2. Gently lay the display on the cloth with the LCD screen facing down.
3. Remove the desktop stands from the display if installed.
*Screw type: M8*25L
4. Identify the wall mounting screw
holes on the back of the display
as shown in the illustration.
RP840G
*Screw type: M8
5. Install the wall mounting bracket
Thickness of
the wall
mounting
bracket
10 mm
(0.39")
LCD display
10mm
(0.39")
on the display and attach the
display to the wall according to
the mounting bracket’s
instructions. The length of the
screw should exceed the
thickness of the wall mounting
bracket by at least 10 mm. Make
sure that all screws are
tightened and secured properly.
(Recommended torque: 470 635N•cm). The mounting means
should be strong enough to bear
the weight of the display.
• To maintain proper ventilation, keep at least 10 mm of
clear space from the back cover of the display to the
wall.
• Please consult a professional technician for wall mount
installations. The manufacturer accepts no liability for
installations not performed by a professional technician.
Setting up the display 7
Parts of the display and their functions8
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1
2345678
9
Parts of the display and their functions
Front panel (RP552)
No. Name Description
Power
Home Press to back to main screen.
Return Press to return to previous level of menu.
Menu Press to enter function menu.
Volume Down Press to decrease volume.
Volume Up Press to increase volume.
PC USB Built-in computer USB interface. The function is not available.
Media USB
Remote Control
Signal Receiver
Tap to enter energy saving mode. Press and hold for 2
seconds or more to power off.
USB interface of Android system, which can access storage
device to play media files and support keyboard & mouse.
Receive remote control signals. Do not obstruct the receiver.
Parts of the display and their functions 9
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1
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9
Front panel (RP552H)
No. Name Description
Power
Home Press to back to main screen.
Return Press to return to previous level of menu.
Menu Press to enter function menu.
Volume Down Press to decrease volume.
Volume Up Press to increase volume.
PC USB Built-in computer USB interface. The function is not available.
Media USB
Remote Control
Signal Receiver
Tap to enter energy saving mode. Press and hold for 2
seconds or more to power off.
USB interface of Android system, which can access storage
device to play media files and support keyboard & mouse.
Receive remote control signals. Do not obstruct the receiver.
The maximum length for the cables to be used with the USB slots are 5m (USB2.0) and 3m
(USB3.0).
Parts of the display and their functions10
12345
6
7
Front panel (RP840G)
No. Name Description
Power
Home Press to back to main screen.
Return Press to return to previous level of menu.
Menu Press to enter function menu.
Volume Down Press to decrease volume.
Volume Up Press to increase volume.
Remote Control
Signal Receiver
Tap to enter energy saving mode. Press and hold for 2
seconds or more to power off.
Receives remote control signals. Do not obstruct the receiver.
Parts of the display and their functions 11
LAN
123
456
7
8
9
10
11
Input/output terminals (RP552/RP552H)
No. Name Description
USB
HDMI IN
VGA OUT Connect to display devices with a VGA input.
AUDIO IN External computer audio input.
VGA IN External computer image input.
TOUCH
AV IN Composite video and audio input.
COAX OUT Coaxial output.
RS232 Serial interface, used for mutual transfer of data between devices.
EARPHONE Connected to device with headphone input function.
LAN
Connect USB devices such as USB keyboards, USB mice, and USB
flash drives.
High-definition multimedia interface signal input. Connect to PC
with an HDMI output, a set-top-box, or other video devices
capable of realizing touch function.
External computer touch signal input.When connecting external
computer, besides connecting external computer VGA and audio
signals, external computer's USB port needs to be connected to
the equipment. Under the condition that driver is installed,
external computer can be touch controlled through the equipment
(touch function is effective in VGA and HDMI channel by default)
LAN interface, connecting RJ45 terminals. (This network port is
only used for the closed Android OS on this product.)
Parts of the display and their functions12
power
switch
12
13
12
13
AC IN & Power switch (RP552)
No. Name Description
AC IN
POWER SWITCH
AC input, connecting AC power supply. Refer to Connecting
power on page 24 for more information.
Open and shut down AC power supply. Refer to Turnin g t h e
display on or off on page 25 for more information.
Parts of the display and their functions 13
HDMI4(4K2K)
HDMI4(4K2K)
LAN
123
4
56789
101112
13
Input/output terminals (RP840G)
No. Name Description
USB
HDMI IN
VGA OUT Connects to display devices with a VGA input.
AUDIO IN External computer audio input.
VGA IN External computer image input.
TOUCH
AV IN Composite video and audio input.
COAX OUT Coaxial output.
RS232 Serial interface, used for mutual transfer of data between devices.
EARPHONE Connected to device with headphone input function.
LAN
AC IN AC power input, connecting AC power supply.
POWER SWITCH Power switch, to open and shut down AC power supply.
Connects USB devices such as USB keyboards, USB mice, and USB
flash drives.
High-definition multimedia interface signal input. Connect to PC
with an HDMI output, a set-top-box, or other video devices
capable of realizing touch function.
HDMI 4 realizes 4K2K resolution.
External computer touch signal input. Default touch function is
available under internal computer, when connecting external
computer, besides connecting external computer VGA and audio
signals, external computer's USB port needs to be connected to
the equipment. Under the condition that driver is installed,
external computer can be touch controlled through the equipment
(touch function is effective in PC, VGA and HDMI channel by
default)
LAN interface, connecting RJ45 terminals. (This network port is
only used for the closed Android OS on this product.)
Parts of the display and their functions14
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1112131515
16
Remote control
Built-in computer Windows key.
Space
Built-in computer space key.
Alt+Tab
Built-in computer Alt+Tab key.
Alt+F4
Built-in computer program window close button.
Numeric buttons
Perform as numeric buttons.
Display
Show the current input source and information.
TV channel return key.
INPUT
Select the input source. Refer to Switching input
signals on page 26 for more information.
HOME
Android system main screen button.
MENU
Open or close the OSD menu.
Turn the display on or off.
Red button
Turn on or off the mute function.
Lock the keyboard and touch function.
Green button
No function.
Yellow button
No function.
Blue button
Freeze function.
Parts of the display and their functions 15
17
18
19
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23242526272829
30
Direction key. Press for right selection.
Direction key. Press for downward selection.
ENTER
Confirms your selection or save changes.
Quickly start writing application (EZWrite). Select
writing pen quickly if the application is started.
Back
Return key.
PgUp
Built-in computer page (previous page).
PgDn
Built-in computer page (next page).
CH+/CH-
Channel switch key.
VOL+/VOL-
One key for blank screen.
Volume switch key.
F1 - F12
Built-in computer F1 - F12 function keys.
Backspace key.
Direction key. Press for upward selection.
Direction key. Press for left selection.
• Build-in computer is not available. All buttons related to computer are regarded as disabled in case of
no built-in computer.
• TV functions are not available.
Parts of the display and their functions16
Using the remote control
Installing remote control batteries
1. Open the remote control battery compartment cover.
2. Insert the supplied batteries ensuring that
the positive and negative marked battery
terminals match the (+) and (-) marks in the
battery compartment.
The supplied batteries are provided for your
convenience so that you can operate the display
straight away. You should replace them as soon as
possible.
3. Refit the battery compartment cover.
Parts of the display and their functions 17
Remote control usage tips
• Point and aim the top front of the remote control directly at the display’s remote
control sensor window when you press the buttons.
• Do not let the remote control become wet or place it in humid environments (like
bathrooms).
• If the display’s remote control sensor window is exposed to direct sunlight or strong
light, the remote control may not operate properly. In this situation, change the light
source, readjust the angle of the display or operate the remote control from a location
closer to display’s remote control sensor window.
Connection18
D-Sub (15-pin) cable
Audio cable
Computer
USB cable
Connection
Connecting the VGA input
1. Connect the VGA IN jack on the display to the VGA output jack on a computer
using a D-Sub (15-pin) cable.
2. Connect the computer’s audio output jack to the AUDIO IN jack on the display
with a suitable audio cable.
3. To view images from this input, press the INPUT button on the remote control to
switch to respective input source.
Connecting the touch module
Connect the TOUCH (type B) jack on the display to the USB port of a computer using
the supplied USB cable. The touch module of the display supports easy Plug-and-Play
operation. There is no need to install additional drivers on the computer.
• Avoid blocking the touch screen frame (where sensors are located) when initiating the touch
module.
• It is highly recommended that you connect the display to the PC or laptop directly. Avoid
connecting the display to a face plate device which may cause failures in touch operations.
• If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure
• TOUCH must be used with HDMI or VGA IN.
image still exists, use another USB type B to A cable.
Connection 19
DVD player
HDMI cable
RP552/RP552H
HDMI4(4K2K)
DVD player
HDMI cable
RP840G
Connecting the digital inputs
1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD
player) to the HDMI input jack on the display using an HDMI cable.
2. To view images from this input, press the INPUT button on the remote control to
switch to respective input source.
• The applicable cable is not supplied and should be purchased separately.
• HDMI 4 is for RP840G only.
Connection20
Set Top Box
AV
cable
VCR
DVD player
Satellite Receiver
Camcorder
Video Game Console
Connecting the AV inputs
1. Connect the AV I N jack on the display to the output jack on an A/V device (such as a
VCR) using an appropriate video cable.
2. Connect the VCR’s audio output jacks to the AV IN jacks on the display using a
suitable audio cable.
3. To view images from this input, press the INPUT button on the remote control to
switch to respective input source.
The applicable cable is not supplied and should be purchased separately.
Connection 21
Coaxial cable drive
Audio equipment
Connecting the coaxial output
To use coaxial out for acoustic applications:
1. Use coaxial cable to connect via COAX OUT to your audio equipment.
2. Plug in power cord, and switch power on.
LAN
The applicable cable is not supplied and should be purchased separately.
Connection22
D-Sub (15-pin) cable
Audio cable
Connecting the video output
For computer:
1. Use D-Sub cable and audio cable to connect from VGA OUT and EARPHONE to
the respective jacks of the devices.
2. Plug in power cord, and switch power on.
3. Press on the remote control to turn on the display. Press INPUT to switch to
PC port. Set internal computer as VGA output or multi-screen display.
Connection 23
Computer
RS-232C
cable
Connecting to serial port
Directly connect the computer to RS232 ports on the input/output terminals.
• The applicable cable is not supplied and should be purchased separately.
• This connection is applicable to straight-through RS-232C cable only.
• After using serial port line to connect central control equipment and machine, certain function
of the machine can be controlled via central control equipment, such as: machine on/off, and
adjustment of sound volume, etc.
Connection24
Connecting power
Plug one end of the power cord into the Power jack on the display and the other end
into an appropriate power outlet (if the outlet is switched, turn on the switch).
• The supplied power cord is suitable for use with 100-240V AC power only.
• The power cord and outlet illustrated may differ from the ones used in your region.
• Only use an appropriate power cord for your region. Never use a power cord which appears
damaged or frayed, or change the plug type on the power cord.
• Be aware of the power loading when you use extension cords or multiple outlet power boards.
• There are no user serviceable parts in this display. Never unscrew or remove any covers.
There are dangerous voltages inside the display. Turn off the power and unplug the power cord
if you intend to move the display.
• For RP840G, the illustration is for your reference only. Please see Input/output terminals
(RP840G) on page 13 for details.
Basic operations 25
Power
switch
RP552/RP552H
Power
Switch
RP840G
IR Receiver
Power Button
Basic operations
Turning the display on or off
1. Be sure to following the instruction of Connecting power on page 24.
2. Before turning on the display, make sure the Power switch is set to ON (I). The
system will enter standby mode.
• To turn on the display, press the
Power button on the control panel or
on the remote control.
• To turn off the display, press the
Power button on the control panel or
on the remote control. The system
will automatically enter standby mode.
The display’s standby mode still consumes power. To completely cut off power supply, set the
Power switch to OFF (O) and then disconnect the power cord from the power outlet.
Turning off the display by Quickoff
Ta p Quickoff on the screen to turn off the display without using the remote control.
Initial setup
After you have connected the display to the power, you are ready to power on the
display. The first time you power on the display, you will be guided through a series of
setup screens. Follow the on-screen instructions or the steps below to start up your
display and complete the initial setup.
1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may
take a moment.
2. Tap Next on the screen to begin. Follow the on-screen instructions to set up the
language, date and time, and network. Or your can skip some of these steps and
complete the setup later.
Basic operations26
Switching input signals
To select an input signal do either one of the following:
• Press the INPUT button on the remote control.
• Press the Menu button on the front panel.
• Drag the General Setting menu up from the bottom-center of the
screen.
The users can keep pushing Eye Care on the OSD menu and Classroom under color temp.
Eye Care and Classroom will be shown with the low blue light mode and the flicker free
function. In Eye Care mode, the default value of Brightness and Contrast both are 50 and
the default value of Backlight is 10.
Downloading software
BenQ may periodically release software updates that may add functions or applications
associated with your display. To check if there is a software update available for your
device or to obtain the software license key, please visit http://DSdownload.BenQ.com.
Then enter the serial number (can be found on the sticker attached on the back of the
display) and click OK to access the Software download page.
Basic operations 27
Setting up the Internet connection
Your display must be connected to the network to download updates or surf the
Internet.
To find the MAC address in Android OS, please go to Setting > Network > Status.
Network setting
1. On the home screen, select Apps ()>Settings ().
Basic operations28
2. Go to Ethernet checking, set the switcher to On, and press Advanced to go to
Advanced setting.
3. Set Automatic IP to On and press Confirm to configure the network setting.
Basic operations 29
Wireless connection
1. Set the button to On to connect to a wireless network.
2. A list of available networks will show on the screen. Click on the network’s name to
connect to the network. The password is needed if it is your first time to use the
network.
3. Key in the password and press Connect. The device is now connected to the
WLAN.
Basic operations30
Updating software
Whenever a new version of software is available, the system will automatically detect the
update and will prompt you to download it every time you turn on the display. If you
want to update the software, choose “Confirm” to continue the update. Or your can
skip this step and update the software later.
• Software update process may take some time to complete.
• During the update process, do not turn off the device or disconnect the Internet connection.
Any interruptions during the software update process may permanently damage your display.
Adjusting audio volume level
Press VOL- / VOL+ on the remote control to adjust the volume.
Basic operations 31
Using the touch screen
You can use the optical touch screen to control your operating system. The touch screen
can emulate basic mouse functions and supports multi-touch functions for Windows 7/
8*. The following table shows a list of gestures you can use on the touch screen.
• Ensure that you have installed the USB cable on the display to a computer.
• *Multi-touch functions are only supported by Windows 8, Windows 7 - Home Premium,
Professional, Enterprise and Ultimate versions. For Windows XP, Windows Vista and Windows
7 - Starter and Home Basic versions, multi-touch is not supported.
• Windows is a registered trademark of Microsoft Corporation in the United States and other
countries.
OS functions Gesture actions
For Windows XP, Windows Vista and Windows 7
Tap the screen once.
Click
Tap the screen twice.
Double-click
Right-click
Drag
1. Press on the target.
2. Hold and wait for a blue ring to appear.
3. Release your finger.
Drag one finger left or right.
Basic operations32
OS functions Gesture actions
For Windows Vista and Windows 7
Drag one finger left or right.
Selection
Quickly drag your finger (Flick) in a desired direction.
Pan up / Pan down / Back /
Forward
Multi-touch functions
For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions
1. Press on the target.
2. Tap the screen with another finger.
3. Release the second finger.
Right-click
Scrolling
Zoom
Drag one or two fingers up or down.
or
Move two fingers apart or toward each other.
OS functions Gesture actions
• Move two fingers in opposing directions.
• Use one finger to pivot around another.
Supported by specific
applications
Tap two fingers simultaneously.
The target should be the midpoint between the fingers.
Supported by specific
applications
For Windows XP, Windows Vista and Windows 7
Press and hold for 4 seconds.
Wakeup from Windows
sleep mode (S3)
Basic operations 33
Gesture Description
For Windows 8
Press and hold to learn
This touch interaction causes detailed information or teaching
visuals (for example, a tooltip or context menu) to be displayed
without a commitment to an action. Anything displayed this way
should not prevent users from panning if they begin sliding their
finger.
Tap for primary action
Tapping on an element invokes its primary action, for instance
launching an application or executing a command.
Basic operations34
Gesture Description
Slide to pan
Slide is primarily used for panning interactions but can also be
used for moving, drawing or writing. Slide can also be used to
target small, densely packed elements by scrubbing (sliding the
finger over related objects such as radio buttons).
Swipe to select, command, and move
Sliding the finger a short distance, perpendicular to the panning
direction, selects objects in a list or grid (ListView and
GridLayout controls). Display the AppBar with relevant
commands when objects are selected.
Pinch and stretch to zoom
While the pinch and stretch gestures are commonly used for
resizing, they also enable jumping to the beginning, end, or
anywhere within content with Semantic Zoom. A
SemanticZoom control provides a zoomed out view for showing
groups of items and quick ways to dive back into them.
Turn to rotate
Rotating with two or more fingers causes an object to rotate.
Basic operations 35
Important instructions for using the touch screen
Please clean the frame when there is sign of malfunction on the touch screen.
• Before you clean the screen, make sure the display is turned off, and unplug the power
cord.
• Remove dust or dirt from the screen and the infrared plastic filter periodically. It is
suggested using a small amount of alcohol to clean the infrared plastic filter.
• To avoid damage to the screen, never use any type of abrasive materials to wipe the
screen.
• Use a neutral detergent to clean the touch screen. Avoid using detergents with erosive
substance, such as banana oil or ammonia.
• Moisten a clean soft, lint-free cloth with a neutral detergent and then clean the touch
screen.
• Do not spray a detergent on the screen surface or the body directly. It may result in a
short circuit to the touch screen.
• Keep the touch screen out of direct sunlight or spotlights.
Menu operations36
Menu operations
One touch menu operation
Drag the General Setting menu up from the bottom-center of the screen, as shown
below, to enter the General Setting menu.
Setting menu
Input setting
Press INPUT on the remote control, Menu on the front panel. or drag from the bottom
middle to the center of the screen to enter the General Setting menu.
• Press /// on the remote control and press ENTER on the remote control to
confirm, or directly click a desired input source.
• Press BACK on the remote control or click a blank area outside the menu to exit the
menu.
• Users can enable the Eye Care function on the OSD menu. Eye Care switches the
display low blue light mode and activates the flicker free function.
• Use the volume bar to adjust the volume for the display.
• Use the brightness bar to adjust the brightness for the display.
Menu operations 37
Audio setting
Click on the General Setting menu to enter the Audio menu.
• Press /// on the remote control and press ENTER on the remote control to
confirm or directly click an item.
• Press BACK on the remote control or click a blank area outside the menu to exit the
menu.
Menu Description
Volume Press VOL+ / VOL- on the remote control or drag the knob to
adjust the volume.
Bass Press VOL+ / VOL- on the remote control or drag the knob to
adjust the bass.
Treble Press VOL+ / VOL- on the remote control or drag the knob to
adjust the treble.
Balance Press VOL+ / VOL- on the remote control or drag the knob to
adjust the balance.
Sound
Environment
Press VOL+ / VOL- on the remote control or touch a preset
sound environment. Options are Standard, Movie, Meeting,
or Class.
• Press MUTE on the remote control or directly click to enable or disable mute
Menu operations38
Screen settings
Click on the General Setting menu to enter the Screen menu.
The Auto button is only available for use when a VGA input signal is connected.
• Press /// on the remote control and press ENTER on the remote control to
confirm or directly click an item.
• Press BACK on the remote control or click a blank area outside the menu to exit the
menu.
Press/on the remote control and press ENTER or click to automatically
adjust image.
Menu Description
Aspect ratio Press/on the remote control or click an aspect ratio.
Options are 4:3, 16:9, or PTP.
Display settings
Click on the General Setting menu to enter the Display menu.
Menu operations 39
• Press /// on the remote control and press ENTER on the remote control to
confirm or directly click an item.
• Press BACK on the remote control or click a blank area outside the menu to exit the
menu.
Menu Description
Brightness Press VOL+ / VOL- on the remote control or drag the knob to
adjust the brightness.
Contrast Press VOL+ / VOL- on the remote control or drag the knob to
adjust the contrast.
Hue Press VOL+ / VOL- on the remote control or drag the knob to
adjust the hue.
Sharpness Press VOL+ / VOL- on the remote control or drag the knob to
adjust the sharpness.
Color Temp. Press VOL+ / VOL- on the remote control or click a preset
color temperature for the image. Options are Standard,
Warm, or Cold.
There is no Hue and Sharpness for HDMI and VGA settings.
More settings
Click on the General Setting menu to enter the Settings menu.
• Press /// on the remote control and press ENTER on the remote control to
confirm or directly click an item.
• Press BACK on the remote control or click a blank area outside the menu to exit the
menu.
Menu Description
Key Lock Press ENTER on the remote control or click the switch to lock
or unlock the buttons on the front panel of the display.
Menu operations40
IR Lock Press ENTER on the remote control or click the switch to lock
or unlock the remote control IR sensor on the front panel of the
display.
Pixel Shift Press ENTER on the remote control or click the icon to set a
pixel shift preventing from image retention (RP552&RP552H
only).
Power Schedule Press ENTER on the remote control or click the icon to set a
power schedule.
• The Key Lock and IR Lock functions cannot be enabled at the same time.
• For image retention, please see Notes on the LCD panel of this display on page 2 for more
information.
System settings
On the home screen, click Apps ()>Settings ( ) to enter system settings.
• Press 5/6/3/4 on the remote control and press ENTER on the remote control to
confirm or directly click an item.
• Press BACK on the remote control or click a blank area outside the menu to exit the
menu.
Options Description
Ethernet
Checking
Click to view current network status and network preferences of
the display.
Display Click to set visual preferences on Font size and Wallpaper.
Storage Click to show empty and occupied space.
Apps Click to view memory consumption of apps in Android.
Language &
input
Click to set Language and Keyboard & Input Methods in
Android.
Date & time Click to set date, time, and their formats in Android.
Startup and
shutdown
Click to set the Startup channel, Standby after startup, and
Timer switch. Reminders includes boot time and off time.
Schedules can be made by choosing the days of the week.
Menu operations 41
Floating
Annotation
Refer to Floating Annotation Toolbar on page 57 for more
information.
Setting
About device Click to view system information in Android.
The amount of available storage space for the user varies according to the amount of pre-installed
apps and images occupying the total storage space.
Android system interface42
Android system interface
Note that this is a closed Android OS. Download and use of unauthorized apps on this system
are not available.
Main interface
The display launches the Android main interface by default.
To navigate the Android main interface:
• Press / on the remote control to select icons at the bottom and press ENTER to
execute the program, or directly tap the icon.
• Press HOME on the remote control or Home button on the front panel to return to
the main interface.
Press INPUT on the remote control or drag the General Setting menu up from the
bottom-center of the screen to enter the General Setting menu to select an input.
Android system interface 43
EZWrite 3.0
EZWrite 3.0 is a writing and annotation application that allows the user to treat the
touchscreen like an interactive, multi-functional blackboard/whiteboard. EZWrite 3.0
supports 6-point touch.
Icon Function Description
Exit Click to exit EZWrite 3.0.
Save Click to save the drawings/annotations shown on the
screen. Refer to Saving files on page 56 for more
information.
Paint Click to change the background color for EZWrite 3.0.
There are 6 color options which are white, vanilla, beige,
grey, and dark green.
Brush Click to set brush type, color, and thickness. There are
12 color options which are red, pink, orange, yellow,
light green, green, sky blue, dark blue, purple, white,
grey, and black.
Eraser Click to select the size of the eraser tool then touch and
drag over the areas on a drawing/annotation which you
want to erase. Click clear all to erase all drawings/
annotations on the screen. There are 3 size options:
small, medium, and large.
Cooperation
To o l s
Click to choose from five different cooperation tools.
Cooperation tools options are Stopwatch / Timer,
Buzzers, Draw, Scoreboard, and Team Post. Refer to for
more information.
Android system interface44
Icon Function Description
Image import Click to import an image into EZWrite 3.0. Refer to
Importing images on page 55 for more information.
Cancel Click to undo previous operation.
Restore Click to redo the cancelled operation.
Page Reveals the page number of the current picture. Click to
view the list of pages. Refer to Adding pages on page 56
for more information.
Add page Click to add a new page of writing image. Refer to
Adding pages on page 56 for more information.
Android system interface 45
Cooperation tools
Cooperation tools are a group of applications in EZWrite 3.0 that utilize the touchscreen
allowing users greater collaboration and interaction with the display.
• Click in EZWrite 3.0 to launch Cooperation tools menu.
Icon Function Description
Stopwatch /
Timer
Buzzers Click to launch Buzzers. Refer to Buzzers on page 49 for
Draw Click to launch Draw. Refer to Draw on page 50 for
Scoreboard Click to launch Scoreboard. Refer to Scoreboard on
Team Post Click to launch Team Post. Refer to Team Post on page
Click to launch Stopwatch / Timer. Refer to Stopwatch /
Timer on page 46 for more information.
more information.
more information.
page 51 for more information.
52 for more information.
Android system interface46
1.
2.
3.
4.
5.
Stopwatch / Timer
Stopwatch allows you to create interactive time-sensitive games/activities.
Timer allows you to display a countdown timer for timed games/activities.
1. Click > in EZWrite 3.0.
2. The Stopwatch / Timer tool opens to Stopwatch in group mode by default as shown
below.
Group mode allows you to have up to five groups run time-based activities
where each time a group button is pressed the time spent by that group is recorded
Item Function Description
1Stopwatch /
Timer
2 Group mode Click to turn group mode OFF.
3 Stopwatch Displays the running time for the activity.
4 Start / Reset Click to start/stop or reset the stopwatch.
5 Group buttons Click to record a time for the respective group.
Click to switch between Stopwatch and Timer.
The group buttons only appear when group mode is turned on.
Android system interface 47
1.
2.
3.
4.
5.
3. Click the group mode button to turn group mode off as shown below.
Item Function Description
1Stopwatch /
Click to switch between Stopwatch and Timer.
Timer
2 Group mode Click to turn group mode ON. Group mode allows you
to have up to five groups run time-based activities where
each time a group button is pressed the time spent by
that group is recorded.
3 Stopwatch Displays the running time for the activity.
4 Start / Lap Click to start/stop the stopwatch or record a lap in the
lap table.
5 Lap table Displays the times for each lap recorded.
4. Click Timer to switch to Timer.
The lap table only appears when group mode is turned off.
Android system interface48
1.
2.
3.
5. The Timer settings screen will appear on the display as shown below.
Item Function Description
1Stopwatch /
Click to switch between Stopwatch and Timer.
Timer
2 Time setting Swipe up/down to set the amount of countdown time for
the timer.
The longest the timer can be set to is 99 minutes and 59
seconds.
3 Start Click to start the timer.
6. Click START to begin the countdown timer as shown below.
Android system interface 49
Buzzers
Buzzers allows you to create 2 to 5 touchscreen “buzzer” buttons for use in interactive
question and answer games/activities.
1. Click > in EZWrite 3.0.
2. Select the number of buzzers you want to use.
3. The buzzers will appear on the display.
4. The first person that touches a buzzer will disable all buzzers for 5 seconds,
whereupon the buzzers will reset and a new session will begin again.
5. The winning buzzer’s color will change to orange.
Android system interface50
1.
2.
3.
4.
5.
Draw
Draw allows you to randomly draw 1 to 6 participants from a pool of up to 100
candidates for interactive games/activities.
1. Click > in EZWrite 3.0.
2. The Draw screen will appear on the display as shown below.
Item Function Description
1 Participants Click to select the number of participants to be drawn.
The maximum number of participants is six.
2 Candidates Swipe up/down to set the pool of candidates from which
the participants will be drawn.
The number of candidates in the pool must be higher then the
number of participants selected.
3 Start Click to start the drawing process.
4 Draw Displays the current participant drawn.
5 Participants List Displays the total list of participants drawn.
Android system interface 51
Scoreboard
Scoreboard allows you to create 2 to 5 touchscreen scoreboards for use in interactive
score-based games/activities.
1. Click > in EZWrite 3.0.
2. Select the number of scoreboards you want to use.
3. The scoreboards will appear on the display.
4. Swipe up or down on a scoreboard to increase or decrease the score.
- Click / to increase/decrease the distance between scoreboards.
- The team with the current highest score will have a crown ( ) above their
scoreboard. If all teams have the same score, no crown will appear.
Android system interface52
1.
6.
2.
3.
4.
5.
Te a m P o s t
Team Post allows 2 to 5 teams to use simplified versions of the EZWrite 3.0 drawing
tools for use in multi-person interactive brainstorming games/actives. Team Post also
allows a moderator/teacher to distribute a question to all teams participating in the team
post game/activity.
1. Click > in EZWrite 3.0.
2. Select the number of teams you want to participate.
3. The team post screen will appear on the display as shown below.
Item Function Description
1 Drawing boards Use pens or touch gestures to draw.
2 Clear all Click to clear every drawing board.
Android system interface 53
3 Question Click to create a question or annotation that will be
distributed to each drawing board.
4 Save Click to save each drawing board. Refer to Saving files on
page 56 for more information.
5 Exit Click to exit Team Post.
6 Drawing tools Click to choose the different type of drawing tools and
color to use. Drawing tool options are brush, and eraser.
Color options are red, green, blue, and black.
Each drawing board can use any color brush regardless of the
color chosen for another drawing board.
• If 4 or more teams are selected the drawing boards will be divided into two pages. Click /
on the left bar to navigate between the pages.
• Each drawing board only supports one touch point at a time.
4. Click if you want to create a question or annotation that will be distributed to
each drawing board. The question window will appear as shown below.
Android system interface54
5. Draw a question or annotation in the question window and click Paste to all to
distribute the content to each drawing board as shown below.
Android system interface 55
Importing images
1. Click to import images that are stored internally or on a connected storage
device, which you can then draw or create annotations on.
2. When an image has been selected and imported it will appear in EZWrite 3.0 as
shown below.
- Click and drag on the image to move the imported image
- Click and drag to resize the imported image.
- Click to delete the imported image.
- Click any of the EZWrite 3.0 tools to set the image and begin drawing or creating
annotations on the imported image. Once an image has been set click at any
time to make the resize and delete button reappear.
- Click to import another image.
Android system interface56
Adding pages
1. Click to view a list of pages which have been added.
- Click / to add a new page to draw or create annotations on.
- Click on a thumbnail or click / to navigate between the pages.
- Select the thumbnail of a page and click to delete the page selected.
- To save multiple pages, delete all undesired pages then click . Refer to Saving files
on page 56 for more information.
Saving files
The RP653/RP703/RP750/RP750K display allows you to save drawings or annotations as
image files either in the internal memory of the display, in connected storage devices, or
in the cloud for download by mobile devices.
1. Click the save icon from the respective menu.
- Click Internal memory to save the image in the Notes > EZWrite3 folder
found in EZFinder.
- Click the name of any connected external storage device to save the image in the
corresponding storage device.
Android system interface 57
- Click Cloud via QR code and the image will be saved to the cloud with a
corresponding QR code for the image will appearing on the display as shown
below.
Images saved to the cloud will be stored there for download for only 30 minutes.
- Scan the QR code with a mobile device and the image will appear on the mobile
device’s default web browser. Follow the browser’s image saving procedure to save
the image in the mobile device.
When saving to the cloud in the Team Post tool a QR code will be created for each drawing
board shown.
Floating Annotation Toolbar
The Floating Annotation Toolbar is a convenient function that allows you to quickly write
or create annotations on any screen that the display is showing.
• Under any input source or in the Android interface (with the exception of EZWrite
3.0), touch and hold two fingers spaced about 20 – 50 mm apart on the screen for more
than two seconds to launch the Floating Annotation Toolbar as shown below.
Icon Function Description
Move Touch, hold, and drag this button to move the Floating
Annotation Toolbar around.
Return Click to return to the previous interface.
Android system interface58
App Shortcuts Click to switch the buttons to shortcuts for the 6 most
recently used apps.
Annotation brush Click to switch to the annotation menu. Refer to
Annotation menu on page 58 for more information
Main interface Click to return to the main Android interface.
• The remote control is not capable of notation operations.
• You can choose to have the Floating Annotation Setting Available in all channel or
Available in Android.
Annotation menu
Click the annotation brush in the Floating Annotation Toolbar to switch the buttons
to the annotation menu as shown below.
Icon Function Description
Move Touch, hold, and drag this button to move the Floating
Annotation Toolbar around.
Close Click to close the Floating Annotation Toolbar.
Brush Click to switch the color of the brush. Color options are
red, green, and black.
Android system interface 59
Clear Click to erase all annotations on the screen.
You may also quickly erase any annotations made by wiping any
writing or drawings on the touchscreen using a balled-up fist.
Save Click to save the annotations on the screen. Refer to
Saving files on page 56 for more information on saving
files.
If a storage device is connected to the display, images saved in
the Floating Annotation Toolbar will be automatically saved
there. If no storage devices are connected to the display,
images saved in the Floating Annotation Toolbar will be saved
in the Note tab of EZFinder.
If two external USB storage devices are connected to the
display at the same time, a prompt will appear in the Floating
Annotation Toolbar allowing you to choose which storage
device the image will be saved to.
The Floating Annotation Toolbar does not allow saving via a
QR code, all saved images will be saved in either the internal
memory of the display or externally to a connected storage
device.
Resize Click and a resize window will appear allowing you to
adjust the size of an annotation. Resizing options include
enlarge ( ), shrink ( ), and revert to original size
().
Android system interface60
1. 3.
6.5. 7. 12.
8. 9. 10. 11.
4.2.
EZFinder
EZFinder helps the user browse for files in stored in the internal storage of the Android
system or external storage connected to the display.
Item Function Description
1 Storage device Click to select either internal or external storage to
2 Return Click to return to the previous folder.
3 File type filter Click to highlight the desired file type to display.
4 Search Click to search for files in the storage device.
5 Exit Click to exit EZFinder.
6 Sort Click to sort the files shown in EZFinder. Sorting options
7 Thumbnail/List Click to view files either in thumbnail or list view.
8 Select/Add Folder Click to select multiple files or add a folder.
browse.
include Name, Ty p e , Size, and Time.
When the Select button is clicked it will become a Cancel
button, and the Add Folder button will become a Select All
button.
9 File operation Perform operations such as copy/paste/cut/delete/
rename.
The file operation buttons will only appear when a file is
selected.
10 Send Click to quick send a selected file to another storage
device.
Android system interface 61
11 Main display area Displays files of corresponding type stored in the
selected storage device. Click to select a file
12 File preview Displays a preview of the selected file along with file
details
Multimedia files such as images, audio files, and videos can be played by directly tapping
on the file icon.
Android system interface62
Plying Setting
animation effect
playing interval ti..
Set Wallpaper
Image
Select an image file you want to show on the display and perform any of the functions
shown on the screen.
Icon Function
Close the current playback.
Magnify the current image.
Shrink the current image.
Play the previous image.
Play/pause the current playback.
Play the next image.
Rotate the current image counter-clockwise.
Rotate the current image clockwise.
Set the animation effect and playing interval for images being played, and set
the current image as the wallpaper.
Supported image format (codec):
• JPEG (base-line up to 15360 x 8704, progressive up to 1024 x 768, MPO up to 15360 x 8640)
• PNG (non-interlace up to 9600 x 6400, interlace up to 1200 x 800)
• BMP (up to 9600 x 6400)
Android system interface 63
Audio
Select an audio file you want to play and perform any of the functions shown on the
screen.
Icon Function
Close the current playback.
Play the previous audio file.
Play/pause the current playback.
Play the next audio file.
Check audio files in the playlist.
Repeatedly play audio files in the playlist.
Repeatedly play a single audio file in the playlist.
Randomly play audio files in the playlist.
Supported audio format (codec):
• mp3 (MPEPG1/2 Layer 1: 32Kbps~448Kbps, MPEPG1/2 Layer 2: 8Kbps~384Kbps, MPEPG1/2
Layer 3: 8Kbps~320Kbps, 16KHz~48KHz sampling rate)
• m4a/aac (ACC, HEACC free format, 8KHz~48KHz sampling rate)
• wma/asf (WMA: 128Kbps~320Kbps, 8KHz~48KHz sampling rate / WMA Pro: <768Kbps,
~96KHz sampling rate)
• ogg (OGG: ~48KHz sampling rate)
Android system interface64
Video
Select a video file you want to play on the display and perform any of the functions shown
on the screen.
Icon Function
Close the current playback.
Play the previous video.
Fast rewind the current video.
Play/pause the current playback.
Fast forward the current video.
Play the next video.
Check videos in the playlist.
Supported video format (codec) up to 1080p resolution:
• 3gp (H.264)
• avi (MPEG-2, MPEG-4 Xvid-SP, MPEG-4 Xvid-ASP, H.264, MJPEG)
• mkv (MPEG-4, H.264)
• mov (MPEG-4 SP, H.264 BP, H.264 MP)
• mp4 (MPEG-4 SP, MPEG-4 ASP, H.264 BP, H.264 MP, H.264 HP)
• mpg, mpeg (MPEG-2)
• ts (MPEG-2, H.264 MP)
Android system interface 65
loading...
http://www.google.com/
4
1
2
3
Browser
When connected to a network, click on the browser icon to surf the Internet. Click on
the symbol X in the upper left corner to close it.
Menu
Menu is the shortcut to settings menu. Refer to Setting menu on page 36 for details.
PIP
Click on the PIP icon to pop up picture-in-picture interface.
Item Description
1 Picture-in-picture interface.
2 Click to choose an input source from the list to be shown.
3
Click the picture-in-picture interface once to view the input source list.
Click for full screen. Click to exit picture-in-picture interface.
4 Click to pop up the input source list.
To use remote control for picture-in-picture operations:
• Press to pop up the input source list.
• Press to enable the selection from the list.
• Press / to select and press ENTER to confirm the selection.
Android system interface66
Apps
• Other than preset apps located at the bottom of the screen, additional apps will be
displayed at the top of the screen when the App icon is clicked.
• For more information about Quickoff, please see Turning off the display by Quickoff
on page 25.
Zoom
Zoom is a video-conferencing app that is installed in the display by default. It allows you
to conveniently conduct video conference meetings with any other Zoom user.
For free plan users of Zoom ( ), please visit https://zoomnow.tw/live/?benq to upgrade your
plan to a paid plan. Read more information on the website.
1. On the home screen, select Apps ()>Zoom ()
2. Select Sign In if you want to create a new meeting, select Join a Meeting if you
want to join an already created meeting.
Android system interface 67
- After signing in, create a meeting ID which will be the meeting ID other users will
enter to join the meeting.
- If joining a meeting, enter the meeting ID provided by the creator of the meeting in
the Join a Meeting page.
Product information68
Product information
Specifications (RP552/RP552H)
LCD panel
To uc h
Panel glass
Input
Output
Audio
Item
Backlight LED
Panel size 55"
Pixel pitch (mm) 0.630
Native resolution
(pixels)
Brightness (cd/m
(typical)
Contrast (typical) 1400:1 (RP552) / 1200:1 (RP552H)
Response time (ms)
(typical)
Panel Bit 8-bit(16.7M)
Techn o log y IR To u ch
Resolution 32767 x 32767
Capacity
Accuracy +/- 2mm
Touch Output USB type B x 1
Operating System
Tempered glass AG coating, 80
Thickness 4mm
Computer VGA (D-Sub 15-pin) x 3
Video
Audio Line-in (3.5 mm jack) x 3, along with 3 VGA input
USB
Control RS-232C (D-Sub 9-pin)
TV Tuner NO
Computer VGA (D-Sub 15-pin) x 1
Video NO
Audio Earphone (3.5 mm jack), COAX x 1
External speaker out
(L/R)
Audio W (Amp) 10W x 2
Internal speaker YES
2
)
10 points touch (varies from operating systems and
Windows XP/Vista/7/8, Mac OS X 10.6~10.11, Linux,
Chrome OS 34.0.1847.134 (touch function varies
Composite Video (3-in-1 connector) x 1, HDMI x 3
Specifications
RP552
1920 x 1080
350 nits
8
applications)
from releases)
(1080P x 3)
Type A
(USB2.0 x3; USB3.0: x1)
NO
Power
Environment
Mechanical
Feature
Product information 69
Supply 100 - 240V AC, 50/60 Hz
Consumption Max. 190W (RP552) / 162W (RP552H)
Consumption Standby ≤ 0.5W
Operating Temperature
0 - 40
o
C
Operating Humidity 10 - 90% (without condensation)
Storage Temperature
-20 ~ 60
o
C
Storage Humidity 10 - 90% (without condensation)
Display Orientation Landscape
Weight (kg)
Dimensions (W x H x
D) (mm)
Bezel Dimension - T/B/
L/R (mm)
47/58 (without packing / with packing) (RP552)
33/42 (without packing / with packing) (RP552H)
1315*805*93/1480*950*270 (RP552)
1304*800*97/1458*932*220 (RP552H)
40 / 63 / 40 / 40 (RP552)
35 / 61 / 35 / 35 (RP552H)
Image setting YES
Source/Volume Control YES
Sharpness
enhancement
Dimming control
(Adaptive Contrast)
YES
NO
10-bit color processing NO
De-Interlacing / comb
Filter
Customized Classroom
Mode
YES
YES
Blank screen YES
• Specifications and functions are subject to change without notice.
• To make sure that the touch function works properly on Mac OS X 10.10, you are
recommended to perform screen calibration first. Contact BenQ dealer for the required
calibration utility.
Item RP552
CPU ARM Cortex A9 1.0G, Dual Core
System
System
Memory
1.5GB
Storage 8GB
OS Android 4.2.1
This Android 4.2.1 operating system is not standard Android, so access to Google Play™ is not
available. APK cannot be installed in the default location. Without management permission,
installing function won’t work. There is no guarantee that the self-installed APK can function
normally.
Product information70
Specifications (RP840G)
Item
Backlight E-LED
Panel size 84"
Pixel pitch (mm) 0.4845
Native resolution
(pixels)
LCD panel
To uc h
Panel glass
Input
Output
Audio
Brightness (cd/m
(typical)
Contrast (typical) 1600:1
Response time (ms)
(typical)
Panel Bit 10-bit (1.06B)
Techn o log y IR To u ch
Resolution 32767 x 32767
Capacity
Accuracy +/- 2mm
Touch Output USB type B x 1
Operating System
Tempered glass AG coating, 80
Thickness 4mm
Computer VGA (D-Sub 15-pin) x 3
Video
Audio Line-in (3.5 mm jack) x 3, along with 3 VGA input
USB Type A (USB2.0 x1 ; USB3.0 x1); Type B
Control RS-232C (D-Sub 9-pin)
TV Tuner NO
Computer VGA (D-Sub 15-pin) x 1
Video NO
Audio Earphone (3.5 mm jack), COAX x 1
External speaker out
(L/R)
Audio W (Amp) 10W x 2
Internal speaker YES
Specifications
RP840G
3840 x 2160
2
)
10 points (varies from operating systems and
Windows XP/Vista/7/8, Mac OS X 10.6~10.10, Linux,
Chrome OS 34.0.1847.134 (touch function varies
Composite Video (3-in-1 connector) x 1, HDMI x 4
350 nits
8
applications)
from releases)
(1080P x 3, 4K2K x 1)
NO
Power
Environment
Mechanical
Feature
Product information 71
Supply 100 - 240V AC, 50/60 Hz
Consumption Max. 550W
Consumption Standby ≤ 0.5W
Operating Temperature
0 - 40
o
C
Operating Humidity 10 - 90% (without condensation)
Storage Temperature
0 - 40
o
C
Storage Humidity 10 - 90% (without condensation)
Display Orientation Landscape
Weight (kg) 107/135 (without packing / with packing)
Dimensions (W x H x
D) (mm)
Bezel Dimension - T/B/
L/R (mm)
1978*1187*96/ 2170*1370*320
40/62.5/40/40
Image setting YES
Source/Volume Control YES
Sharpness
enhancement
YES
Dimming control YES
10-bit color processing YES
De-Interlacing / comb
Filter
Customized Classroom
Mode
YES
YES
Blank screen YES
• Specifications and functions are subject to change without notice.
• To make sure that the touch function works properly on Mac OS X 10.10, you are
recommended to perform screen calibration first. Contact BenQ dealer for the required
calibration utility.
Item RP840G
CPU ARM Cortex A9 1.0G, Dual Core
System
System
Memory
1.5GB
Storage 8GB
OS Android 4.2.1
This Android 4.2.1 operating system is not standard Android, so access to Google Play™ is not
available. APK cannot be installed in the default location unless given permission by the
management units. Contact your BenQ dealer for the required support for the management
permission. Without management permission, installing function won’t work. There is no
guarantee that the self-installed APK can function normally.
Product information72
Dimensions (RP552)
fPP
PP23(1,1*
fPP$&7,9($5($
,1&+
fPP$&7,9($5($
PP23(1,1*
fPP
0PP
PP
PP
fPP
PPPP
PP PP
Unit: mm
Dimensions (RP552H)
Product information 73
Unit: mm
Product information74
Dimensions (RP840G)
Unit: mm
Wall mount dimensions (Optional)
Product information 75
Unit: mm
Product information76
Supported input signal resolution (RP552 / RP552H)
Resolution
640 x 480 @ 60Hz
640 x 480 @ 67Hz
640 x 480 @ 72Hz
640 x 480 @ 75Hz
720 x 400 @ 70Hz
800 x 600 @ 60Hz
800 x 600 @ 75Hz
832 x 624 @ 75Hz
1024 x 768 @ 60Hz
1024 x 768 @ 75Hz
1152 x 870 @ 75Hz
1280 x 720 @ 60Hz
1280 x 768 @ 60Hz
1280 x 800 @ 60Hz
1280 x 800 @ 60Hz
1280 x 960 @ 60Hz
1280 x 1024 @ 60Hz
1360 x 768 @ 60Hz
1366 x 768 @ 60Hz
1400 x 1050 @ 60Hz
1600 x 1200 @ 60Hz
1680 x 1050 @ 60Hz
1600 x 1050 @ 60Hz
1920 x 1080 @ 50Hz
1920 x 1080 @ 60Hz
NTSC-M
NTSC-J
PAL -BDGHI
576i (50Hz)
480i (60Hz)
480p (60Hz)
576p (50Hz)
720p (25Hz)
Input source
AV S-Video YPbPr VGA HDMI
720p (30Hz)
720p (50Hz)
720p (60Hz)
1080i (50Hz)
1080i (60Hz)
1080p (24Hz)
1080p (25Hz)
1080p (30Hz)
1080p (24Psf)
1080p (25Psf)
1080p (50Hz)
1080p (60Hz)
• : supported
• Vacant: not supported
Product information 77
Product information78
Supported input signal resolution (RP840G)
Resolution
640 x 480 @ 60Hz
640 x 480 @ 67Hz
640 x 480 @ 72Hz
640 x 480 @ 75Hz
720 x 400 @ 70Hz
800 x 600 @ 60Hz
800 x 600 @ 75Hz
832 x 624 @ 75Hz
1024 x 768 @ 60Hz
1024 x 768 @ 75Hz
1152 x 870 @ 75Hz
1280 x 720 @ 60Hz
1280 x 768 @ 60Hz
1280 x 800 @ 60Hz
RB
1280 x 800 @ 60Hz
1280 x 960 @ 60Hz
1280 x 1024 @ 60Hz
1360 x 768 @ 60Hz
1366 x 768 @ 60Hz
1400 x 1050 @ 60Hz
1600 x 1200 @ 60Hz
1680 x 1050 @ 60Hz
RB
1600 x 1050 @ 60Hz
1920 x 1080 @ 50Hz
1920 x 1080 @ 60Hz
3840 x 2160 @ 30Hz
NTSC-M
NTSC-J
PAL -BDGHI
576i (50Hz)
480i (60Hz)
480p (60Hz)
Input source
AV S-Video YPbPr VGA HDMI
576p (50Hz)
720p (25Hz)
720p (30Hz)
720p (50Hz)
720p (60Hz)
1080i (50Hz)
1080i (60Hz)
1080p (24Hz)
1080p (25Hz)
1080p (30Hz)
1080p (24Psf)
1080p (25Psf)
1080p (50Hz)
1080p (60Hz)
• : supported
• Vacant: not supported
• 3840 x 2160 @ 30Hz is available via HDMI 4.
Product information 79
Troubleshooting80
Troubleshooting
Problem Solution
No picture Check the following:
• Is the display turned on? Check the power indicator of the
display.
• Is the signal source device turned on? Turn on the device
and try again.
• Are there any loose cable connections? Make sure that all
cables are connected firmly.
• Have you chosen an unsupported output resolution on
the computer? Refer to Dimensions (RP552H) on page 73
to select a supported resolution and try again.
• Have you chosen an unsupported output resolution on
the DVD or Blu-ray disc player? Refer to Dimensions
(RP552H) on page 73 to select a supported resolution and
try again.
No sound Check the following:
• Have you turned on the mute function on the display or
the input source device? Turn off the mute function or
increase the audio volume level and try again.
• Are there any loose cable connections? Make sure that all
cables are connected firmly.
The computer input
image looks strange
The control panel
buttons do not work
• Have you chosen an unsupported output resolution on
the computer? Refer to Dimensions (RP552H) on page 73
to select a supported resolution and try again.
• Use the Auto Adjust function to let the display
automatically optimize the display of computer image.
• If the result of the Auto Adjust function is not
satisfactory, use the Phase, Horizontal Pos. and
Vertical Pos. functions to manually adjust the image.
Have you locked the control panel buttons? Unlock the
buttons and try again.
Troubleshooting 81
The remote control does
not work
• Have you locked the remote control function? Unlock the
function and try again.
• Check for incorrect battery orientation.
• Check for dead batteries.
• Check your distance and angle from the display.
• Check whether remote control is properly being pointed
at the display’s remote control sensor window.
• Check for any obstacle between the remote control and
the remote control sensor window.
• Check that the remote control sensor window is not
under strong fluorescent lighting, or in direct sunlight.
• Check for any devices (computer or personal digital
assistant, PDA) nearby that transmit infrared signals which
may cause interference to signal transmission between the
remote control and the display. Turn off the infrared
function of these devices.
Remote control failure • Check whether there are other objects between remote
control and television remote control receiving window,
thus leading to failure of remote control.
• Check whether the battery electrode in the remote
control is correct.
• Check whether remote control needs to replace battery.
Machine automatically
shutdown
• Whether set sleep or not.
• Check whether there is sudden power outage.
• Check whether there is no signal automatic shutdown.
Signal out of range • Check whether display is set correctly.
• Check whether resolution is the best resolution.
• Adjust line and field synchronization in menu.
Background has vertical
lines or streaks
Image lack of color, color
is incorrect
• Select automatic correction in menu.
• Adjust clock and phase position in menu.
• Check whether VGA is not well connected or has quality
problem.
• Adjust chromaticity and brightness or contrast in menu.
Display format that is not
supported.
• Select automatic correction in menu.
• Adjust clock and phase position in menu.
Touch function invalid • Check whether touch driver is installed and started.
• Check whether the size of article touched is comparable
with finger.
Touch positioning not
correct
• Check whether driver is properly installed and make
correction.
• Check whether touch pen is facing the screen.
Troubleshooting82
No picture and no sound • Check whether the machine is started state.
• Check whether signal wire is well plugged, whether
INPUT is corresponding to it.
• If in internal computer mode, check whether internal
computer is started.
With horizontal or
vertical stripes or image
dithering
No color, color is weak
or image is weak
With image but without
sound
• Check whether signal wire is well connected.
• Check whether other electronic equipment or power
tools are placed around the machine.
• Adjust chromaticity and brightness or contrast in menu.
• Check whether signal wire is well connected.
• Check whether mute button is pressed for mute.
• Press VOL+/VOL- to adjust volume.
• Check whether audio line is connected correctly.
Only one speaker has
sound
• Adjust sound balance in menu.
• Check whether computer sound control panel only sets
up one sound channel.
• Check whether audio line is connected correctly.
VGA output without
sound
Check whether connect external device with headphone
cable.
9/9/16
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