BenQ InstaShow WDC20 Service Manual
InstaShow™ S
User Manual
WDC20
V 1.00
Copyright
Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for
any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and
to make changes from time to time in the contents hereof without obligation of BenQ Corporation
to notify any person of such revision or changes.
This user manual aims to provide the most updated and accurate information to customers, and thus
all contents may be modified from time to time without prior notice. Please visit www.benq.com for
the latest version of this manual.
The illustrations and the images in this guide are for your reference.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its aspiration
to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate
goal to achieve a low-carbon society. Besides meeting international regulatory requirement and
standards pertaining to environmental management, BenQ has spared no efforts in pushing our
initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing,
packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make informed green
choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on
BenQ's environmental commitments and achievements.
2
Table of contents
Copyright ...................................................................................................................................... 2
Disclaimer ..................................................................................................................................... 2
BenQ ecoFACTS ......................................................................................................................... 2
Introduction .................................................................................................................................. 5
Product features .............................................................................................................................................. 6
Package content ............................................................................................................................................... 7
Product specification ....................................................................................................................................... 8
Overview ........................................................................................................................................................... 9
Button .............................................................................................................................................................................................. 9
Host ................................................................................................................................................................................................. 9
LED indicators of the Button and the Host ......................................................................................................................... 10
Installation ...................................................................................................................................11
Environment check .....................................................................................................................................................................11
Assembling the Host .....................................................................................................................................12
Setting up the Host .......................................................................................................................................12
Attaching the Host to the ceiling ............................................................................................................................................ 12
Attaching the Host to a ceiling mount................................................................................................................................... 13
Placing the Host on a table ....................................................................................................................................................... 13
Installing the Host on the wall or trolley .............................................................................................................................. 15
Positioning the Host antennas ....................................................................................................................16
For ceiling installation ................................................................................................................................................................16
For ceiling mount installation ................................................................................................................................................... 16
For table placement ................................................................................................................................................................... 17
Connecting the HDMI cable and power ..................................................................................................17
Assembling the adapter ............................................................................................................................................................. 18
Connecting the HDMI cable..................................................................................................................................................... 19
Power supply via a power adapter .........................................................................................................................................19
LAN connection ..........................................................................................................................................................................20
Setting up and powering a Button .............................................................................................................20
Using Cable USB A(F) to USB A(M) .........................................................................................................22
Pairing a Button and Host ............................................................................................................................23
When the Host is placed on a table ....................................................................................................................................... 23
Storing Buttons and USB cable in the cradle ..........................................................................................25
Resetting a Host ............................................................................................................................................ 25
Resetting a Button .........................................................................................................................................26
Starting and stopping presentations ......................................................................................28
Getting ready ..................................................................................................................................................28
Starting presentation .....................................................................................................................................28
Idle presentation ............................................................................................................................................29
Split screen presentations ............................................................................................................................30
Starting a split screen presentation ........................................................................................................................................ 30
Switching from a split screen to a full screen presentation .............................................................................................. 31
Presenting with mobile devices ..................................................................................................................31
Touch back ...................................................................................................................................................... 33
Web management .....................................................................................................................34
Accessing the web management interface ...............................................................................................34
Logging into the web management interface via direct connection ...............................................................................34
Logging into the web management interface via LAN........................................................................................................ 36
3
Logging into the web management interface via a wireless network ............................................................................. 36
Getting started ...............................................................................................................................................38
Top command buttons ..............................................................................................................................................................38
Function bar .................................................................................................................................................................................38
Main column .................................................................................................................................................................................39
Information ...............................................................................................................................................................................39
WAN ............................................................................................................................................................................................. 41
Wireless Network .................................................................................................................................................................. 42
Pairing ......................................................................................................................................................................................... 48
Advance Setting..................................................................................................................................................................... 51
Scheduling ..................................................................................................................................................................................... 56
Tool ............................................................................................................................................................................................... 57
Legal Announcement ................................................................................................................................................................. 66
Troubleshooting ........................................................................................................................ 67
4
4/9/19
Introduction
InstaShow™ S (or “the product” in this document) is a wireless device for corporate meeting rooms.
Users expect devices to respond instantly, apps to launch and to control at their fingertips, and
information to be available on demand. The product bypasses the complicated steps of IP addresses,
driver installation, app execution, setting selection, etc. to quickly deliver professional, stable visual
quality for teams to collaborate freely and confidently. The product is an unique all-hardware solution
without software issues for universal compatibility and display flexibility.
A standard product set consists of an InstaShow™ S Host (or “Host” in this document) and two
InstaShow™ S Buttons (or “Buttons” in this document). Depending on the location where you buy
the product, the software of the base unit can be different. You can buy additional InstaShow™ S
Button kits if needed.
• “InstaShow™ S” will hereinafter be referred to as “the product” in this document.
• “InstaShow™ S Host” will hereinafter be referred to as “Host” in this document.
• “InstaShow™ S Button/Buttons” will hereinafter be referred to as “Button”/“Buttons” in this document.
5 Introduction
Product features
The product is equipped with the following features:
Features Description
True Plug & Play
No Software
Split Screen
Presentations
Auto Channel
Selection
Touch Back
Screen Casting for
Mobile Devices
Wireless 802.11ac/n
Simply connect the product into your USB and HDMI ports, then
push the button to start presenting immediately.
The product doesn't need any software installation or execution.
There's no setup, configuration, or waiting for pop-ups to launch. Just
plug into your PC or Mac and start presenting immediately.
Up to four users can simultaneously project their screen via the
product in a dual-screen, 3-way or 4-way split screen configuration, so
that you can view and reference multiple documents/videos at the
same time during your presentation.
The product automatically selects the best wireless channel upon
boot-up, ensuring smooth presentations in any environment.
When the Host is connected to a touchscreen display via its USB
ports, you can use the touchscreen to control the screen of the PC
that is presenting, allowing you to actively engage with the content
that is being presented.
Project your mobile device’s screen wirelessly by connecting your
mobile device to the Host via the InstaShare app or screencasting
capabilities of your mobile device.
The latest 802.11ac/n Wi-Fi guarantees extremely smooth wireless
streaming without lag or buffering.
The product's HDMI output supports up to 60Hz Full HD 1080p
Video and Audio
video and stereo sound without cable clutter or complicated driver
selection.
Assured Performance
Peace of mind for consistent wireless presentation performance
without relying on your PC.
Keep your presenter view, notes, and backup data on your laptop
Extended Desktop
screen while presenting to the wireless screen with extended desktop
in both Windows and OS X.
• Touch back via USB port is only supported for Windows-based PCs. Macs and mobile devices cannot be
controlled via touch screens.
• Transmission distance depends on actual environment. Stated distance is based on line-of-sight measurement.
Structures constructed of steel, wood, concrete, or brick may decrease transmission distance.
• According to regulatory restrictions in different regions of the world, Wi-Fi channels cannot be used in
countries outside the purchased region.
6 Introduction
Package content
Quick Start Guide
LOCK
OPEN
InstaShow™ S Buttons InstaShow™ S Host and Lid 4 Antennas
Cradle Adapter & Plugs Extender Power Cable
Cable: HDMI A(M) to A(M) Cable: USB A(F) to USB A(M) Screws & Rubber Foot
Vel cro Str ap Quick Start Guide Safety Statement
• Available accessories and the pictures shown here may differ from the actual contents and the product
supplied for your region.
• Use original accessories to ensure compatibility.
• Always keep the product and accessories out of reach of children.
7 Introduction
Product specification
Feature
Color Black
Video outputs HDMI 1.4, comply with HDCP
Frame Rate Up to 60fps depending on environment
Output resolution
Input resolution
Number of simultaneous connections 32 pcs
Audio Stereo, Radio quality 16bits 48KHz
Wireless transmission protocol
Data rate wireless Up to 867 + 300Mbps
Frequency Band 2.4GHz, 5GHz
Authentication protocol WPA2 (WPAS-PSK (Pre-Shared key) / WPA2-Enterprise)
Security (encryption) AES 128 bit
Support platform Windows, MAC, Chrome. Any OS supporting HDMI standard 1.4
Reach Max. 15M between the Button and the Host
Temperature range
Humidity
720x480, 720x576, 1280x720, 1920x1080, up to 3840x2160
(30Hz)
Video: 480p, 576p, 720p, 1080p
PC Timing: 640x480, 800x600, 1024x768, 1280x720, 1920x1080
IEEE 802.11ac, 5GHz, 2T2R
IEEE 802.11n, 2.4GHz, 2T2R
Operating: 0°C to +40°C (+32°F to +104°F)
Storage: -10°C to +60°C (+14°F to +140°F)
Storage: 5% to 90% relative humidity, non-condensing
Operation: 10% to 80% relative humidity, non-condensing
InstaShow™ S Button
Cable USB Type A, HDMI Cable Power supply DC 5V±10%, 0.5A
Reset button x1 Power consumption Normal: 2.5W
Split screen key x1 Dimension
Red (error)
LED
InstaShow™ S Host
Standby button x1 Power supply DC 12V±10%, 2A
Pairing key x1
Video output x1 HDMI 1.4 (video and audio)
DC Power Jack x1
LED
Cradle
Dimension 100.4x92.6x152mm Weight 550g
Green (Wi-Fi connected)
Blue (presenting)
Red (error)
Green (ready for connection)
Blue (presenting)
Weight 81g
Power consumption Normal: 24WWAN x1
Dimension (WxHxD)
(not including rubber feet)
Weight (include antenna) 330g
With cable: 81x291x24.2mm
Without cable: 67x67x24.2mm
With antennas: 200x150x140mm
Without antennas: 154x34x140mm
8 Introduction
Overview
4
3
1
2
Bottom of a Button
5
8
6 5 4 32
1
1
1
1
7
Button
1. Present key with LED indicator
Press to start or stop presenting.
2. Split screen key
Press to enable split screen presentations.
3.
USB 3.0 connector
Connect to a computer or laptop.
4. HDMI 1.4 connector
Connect to a computer or laptop.
5. RESET
Poke the RESET hole to reset the device if the
device stops responding. Refer to Resetting a Host
on page 25 for more information.
Host
1. Fixture parts for the Antennas
Refer to Assembling the Host on page 12 for more
information.
2. USB-A Ports
Connect to a touchscreen display, mouse, or
keyboard, to control the projected screen.
3. HDMI port
Connect to a display using a Cable HDMI A(M) to
A(M).
4. LAN port
Allows users access to the web management
interface through a direct or network connection.
5. RESET
Poke the RESET hole to reset the device if the
device stops responding. Refer to Resetting a
Button on page 26 for more information.
6. DC 2A port
Connect to the supplied adapter extender power
cable and adapter to power the Host.
7. PAIRING key
Press to pair with a Button.
8. Standby button with LED indicator
Press to turn the Host on and off.
9 Introduction
9. Lid
Alignment hole
Lid of the Host
9
Refer to Attaching the Host to the ceiling on page
12 for more information.
LED indicators of the Button and the Host
Please refer to the tables below for detailed indicator and status descriptions for the Button and the
Host.
LED indicator on the
Button
Status Description
Static blue The device is presenting.
Flashing blue The device is in the process of pairing
• The device is starting up and connecting to
Flashing green
the host.
• The device is upgrading the firmware.
Static green
The device is connected and working
normally.
Flashing red The device is unable to connect to a host.
Off The device is powered off.
Static red The device is resetting.
Quick flashing red The reset process is triggered.
LED indicator on the
Host
Status Description
Static blue Connected device is presenting.
10 Introduction
Flashing blue
The device is in the process of pairing.
• The device is starting up.
Flashing green
• The device is upgrading the firmware.
50% static green The device is in network standby mode.
Static green The device is on and ready for connection.
Flashing red The device is encountering a problem.
Static red The device is resetting.
Off The device is powered off.
Quick flashing red The reset process is triggered.
Installation
This section will guide you on how to prepare the unit before its initial use.
Environment check
Before installing your InstaShow™ S kit, check the environmental conditions.
1. Do not install the device near heat sources like radiators or direct sunlight, or in a site with
excessive dust or humidity.
2. Ambient temperature conditions are listed as below. Maximum ambient temperature should be
+40°C or 104°F. Minimum ambient temperature should be +0°C or 32°F. Storage temperature
should be -10°C to +60°C (14°F to 140°F).
3. Humidity conditions are listed as below. For storage, the relative humidity should be 5% to 90%
(non-condensing). For operation, the relative humidity should be10% to 80% (non-condensing).
As the product works with different displays, the steps required to complete the installation may vary
according to the actual environment and your display specifications. Follow the procedures below
and refer to the specified sections for details.
1. Assemble the Host with the antennas. See Assembling the Host on page 12 for details.
2. Connect the Host to the display and power properly. See Connecting the HDMI cable and
power on page 17 for details. Four installation methods are provided.
• Attaching the Host to the ceiling
• Attaching the Host to a ceiling mount
• Placing the Host on a table
• Installing the Host on the wall or trolley
3. Connect the Buttons to the desired devices and power properly. See Setting up and powering a
Button on page 20 for details.
4. Make sure that all the connected devices have been powered on. Press the source button of the
display and make sure that the HDMI source has been transmitted. See Pairing a Button and
Host on page 23 for details.
11 Installation
Assembling the Host
1
2
34
Alignment hole
Assemble the Host with four antennas by turning the antennas clockwise (right) and
counterclockwise (left) to fasten them tightly.
Setting up the Host
You are provided with four different ways to position the Host. The total weight of the Host Unit is
330g.
Attaching the Host to the ceiling
1. Place the lid on the ceiling and locate the alignment hole.
2. Use the screws provided to lock the lid to the ceiling.
3. Lock the first hole (1).
4. Follow the instruction in the illustration below to lock the other holes (2-4).
5. Rotate the Host counterclockwise to affix the Host to the lid.
• Please only use the screws (M3*16 tapping screw) provided with the kit to mount the Host to the ceiling.
• Please see Positioning the Host antennas on page 16 for guidelines on positioning the antenna to maximize
signal reception.
12 Installation
Attaching the Host to a ceiling mount
If the display is mounted on the ceiling:
1. Attach the Host to the ceiling mount using the provided velcro strap.
2. Fix the Host to the mounting holder.
3. Use the supplied velcro to fix the mounting holder and the Host to the ceiling mount as shown
in the illustration.
• Please only use the velcro strap (300(L)mm*25(W)mm) provided with the kit to mount the Host to a ceiling
mount.
• Please see Positioning the Host antennas on page 16 for guidelines on positioning the antenna to maximize
signal reception.
Placing the Host on a table
If your display is placed on a table, first attach the lid of to the Host in the following the process
described below:
1. Align the lid over the bottom of Host so that the triangle on the bottom side of the lid is aligned
to the triangle in the lid compartment, then insert the lid into the lid compartment.
13 Installation
2. Turn the lid counter-clockwise until it clicks into place.
3. When the lid is correctly installed on the Host the alignment hole on the lid should be pointed
to the LOCK print at the front side of the Host.
4. Attach the rubber feet to the recesses on the lid and put the Host right next to the display.
• Please only use the rubber foot provided with the kit to attach to the Host.
• Please see Positioning the Host antennas on page 16 for guidelines on positioning the antenna to maximize
signal reception.
14 Installation
Installing the Host on the wall or trolley
If you need to install the Host near a display:
1. Stick double-sided tape to the lid of the Host.
2. Affix the Host on the wall near the display.
3. Keep the antennas away from any signal obstructions.
You can also place the Host on a mobile display trolley. See the illustration.
• Please only use double-sided sponge tape on the lid of the Host.
• Please wait 24 hours after you attach the double-sided sponge tape to the lid of the Host.
15 Installation
Positioning the Host antennas
Once you have properly installed the Host, follow the guidelines below to position the antennas to
maximize signal reception:
For ceiling installation
Position the antennas so that they are both pointed downwards at an angle roughly perpendicular to
the ceiling:
For ceiling mount installation
• Position the antennas so that they are both point either upwards or downwards roughly parallel to
the ceiling mount:
• If you encounter bad signal reception after initial use of the Host you can manually adjust the
antennas so that they tilt at a slight angle to maximize signal reception. When doing so, avoid tilting
the antennas toward the ceiling mount:
16 Installation
• Avoid positioning the antennas in a horizontal manner, this may result in a weak signal reception:
• If the Host is attached to a metallic ceiling mount ensure that the antennas are at least 3 cm away
from the metal portion of the ceiling mount:
3 cm
3 cm
For table placement
Position the antennas so that they are both pointed upwards roughly perpendicular to the table:
Connecting the HDMI cable and power
Once the Host has been positioned properly near the display, connect the HDMI cable and power to
ensure signal transmission.
17 Installation
Assembling the adapter
Standard EuropeanStandard American Standard Australian Standard UK
1
2
Every adapter provided in the box includes a plug socket and plugs based on the region in which you
purchased the product. Below are images of the standard American, standard European, standard
Australian, and standard UK plugs:
To connect the plug of your choice, follow the steps below.
1. Align and insert the plug into the adapter.
2. Push the plug all the way in until it clips into place.
To disconnect the plug, follow the steps below.
1
2
1. Push the latch in the middle.
2. Detach the plug by pushing it outward and remove the plug.
18 Installation
Connecting the HDMI cable
HDMI
HDMI
HDMI
POWER
HDMI
Connect the HDMI cable to the HDMI out jack of the Host and the HDMI input jack of the
projector.
Power supply via a power adapter
Connect the male connector of the extender power cable to the power jack of the Host, then
connect the supplied power adapter to the female connector of the extender power cable, and then
plug the other end of the power adapter into a wall socket. Once the connection is set up press the
power switch on the extender power cable to supply power to the Host, the LED indicator on the
standby button of the Host lights up static green when the power is supplied.
For BenQ IFP (Interactive Flat Panel) products, please have power supplied via a power adapter.
19 Installation
LAN connection
The Host can be connected to a local network or directly to a laptop. The LAN connection can be
used to configure your product and update the software. Insert a network cable with RJ-45
connectors into the LAN port and connect the other side to a LAN.
Setting up and powering a Button
1. Connect the Button’s HDMI and USB jacks to the corresponding inputs of a laptop. See the illustration.
HDMI
1.4
USB
3.0
2. The LED indicator of the Button will flash green while the Button is starting up.
3. When the Button is ready to present, the LED indicator will turn solid green. Press the Present
key when the LED indicator turns green.
• If the Button encounters problems while pairing with the Host during startup the LED indicator will flash red.
Repeat the previous the process again until the LED turns solid green. See LED indicators of the Button and
the Host on page 10 for more information on LED behavior.
• Handle the Button cable with care. Rough handling might cause defects.
• Pull/Push the plug instead of the cable when inserting or removing Buttons.
20 Installation
If you purchase an additional Button (via a Button Kit), please follow the process described below:
1. Follow the pairing instructions described in Pairing a Button and Host on page 23.
2. Connect the Button’s HDMI and USB jacks to the corresponding inputs of a laptop. See the
illustration.
HDMI
1.4
USB
3.0
3. The LED indicator of the Button will flash green while the Button is starting up.
4. When the Button is ready to present, the LED indicator will turn solid green. Press the Present
key when the LED indicator turns green.
• Handle the Button cable with care. Rough handling might cause defects.
• Pull/Push the plug instead of the cable when inserting or removing Buttons.
21 Installation
Using Cable USB A(F) to USB A(M)
A USB cable is provided for MacBook and Windows laptop users.
1. Insert the HDMI cable of the Button to the HDMI converter of your laptop.
2. Connect the cable USB A(F) to your laptop.
3. Connect the Button’s USB jack to the Cable USB A(M).
HDMI
USB
Cable USB A(F) to
USB A(M)
Make sure your own HDMI converter is workable.
22 Installation
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