Benq InstaQPrint User Manual

InstaQPrint

User Manual

Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

This user manual aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit www.benq.com for the latest version of this manual.

The illustrations and the images in this guide are for your reference.

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and achievements.

Table of contents

Copyright	2
Disclaimer	2
BenQ ecoFACTS	2
Privacy policy	6
General information	6
Android OS System Permissions	6
Introduction	7
What is InstaQPrint?	7
What content can one print with InstaQPrint?	7
How it works?	7
Wireless printing: Wi-Fi	8
Shared local and remote printing	8
Windows, macOS and Linux native tools	8
InstaQPrint InstaQPrint Remote for Windows and macOS	9
Printing via USB	10
App overview	11
Controls	11
Manage Printers	11
Gear	11
Settings menu	11
Action overflow	14
Main menu	15
Files	16
Gallery	16
Web pages	16
Google Drive	17
Gmail	17
Email	17
Box	17
Dropbox	17
OneDrive	17
Evernote	17
Printing	18
Printer Setup Wizard	18
Network setting	20
Printing via Wi-Fi	21
Switching Wi-Fi On	21
Setting up the printer in the InstaQPrint app	22
Printing from the InstaQPrint app	24
Printing via USB	25
Connecting a printer to your IFP	26
Setting up the printer in the InstaQPrint app	27
Printing from the InstaQPrint app	29
Printing via InstaQPrint Remote	30
Setting up the printer in the InstaQPrint app	31

Printing from the InstaQPrint app	32
Print options	34
Printer	35
Paper	36
Printout Mode	36
Duplex Mode	36
Picture Size	37
Page orientation	38
Page Margins	38
Scale	39
Align	39
Color	39
Printable area	40
Driver	40
Protocol	40
Copies	40
Print Range	40
Odd or Even Pages	41
Reverse order	41
Troubleshooting	42
Alert: Invalid credentials	42
Alert: Please log in via your web browser (Gmail)	42
Connection error: 0002, OK, Locked for printing	42
Connection error: Connection refused	43
Connection error: ECONNREFUSED (Connection refused)	44
Connection error: EHOSTUNREACH (No route to host)	45
Connection error: Host is unresolved	47
ERR Authentication failure: unknown user name or bad password	47
Error during discover: ERROR_BUSINESS_PRINTERS	50
Error during discover: Printer is off or network is unreachable	52
Error during discover: Windows shared printers error	52
Error during printing: Printer unsupported	53
Error during setup: Library pack installation error	53
Error: Authorization failed or network error has occurred	54
Error: File open error	54
Error: Invalid key hash	55
Error: Invalid transaction ID	55
Error: Library not found	55
Error: Restore failed	56
Error: USB device not found	56
HTTP error: 500 Internal Server Error	57
Internal error: Data transfer error	57
Internal error: EPIPE (Broken pipe)	57
Internal error: IJS Error	57
Rendering error 131072	58
Rendering error 16777216	58
Rendering error 2048	58

Rendering error 256	59
Rendering error 32	59
Rendering error 4096	59
Rendering error 64	60

General information

At InstaQPrint we take user privacy very seriously. By the nature of the Android OS, InstaQPrint needs to ask it for the System Permissions in order to print various data elements on the device including images, web pages, emails, local files.

This information is not shared with anyone and we have no interest in it ourselves. It stays on the device at all times (except printing via Google Cloud Print or InstaQPrint Remote) and then gets sent directly to the printer (possibly via a computer when using InstaQPrint Remote locally) in a special format ready for printout.

Simply put, the permissions are needed for printing purposes only. I.e. the app needs to have access to your messages simply to be able to print them. You can find the latest version of our privacy policy with explanation of permissions on our web site.

Note: when using Google Cloud Print, such information is sent via Google Cloud to the receiving end, leaving InstaQPrint application (and our control) once transmitted.

Note: when printing via computer, the information is directly sent to the Mac or PC, and then to the printer. It never leaves your local network.

Android OS System Permissions

As mentioned above, InstaQPrint requires a wide range of permissions on the device in order to access the information to be printed. Below is the list of permissions with brief explanation why we require them and what they are user for:

To be able to print emails, Google Docs, configure Google Cloud printers:

●YOUR ACCOUNTS

●GOOGLE SPREADSHEETS

●GOOGLE DOCS

To discover and manage connections to local printers:

●CHANGE WI-FI STATE

●ALLOW WI-FI MULTICAST RECEPTION

To print corresponding data elements and files from the device:

●STORAGE

●SYSTEM TOOLS

To improve quality of the application and report problems. It's also used for anonymous analytical data collection via industry-standard Flurry.com service, which helps us improve the app.

●FULL INTERNET ACCESS

If you have any questions or concerns about InstaQPrint privacy, please feel free to contact us via website.

Introduction

What is InstaQPrint?

InstaQPrint is a one-stop solution for mobile printing letting one print from a mobile device (e.g. smartphone or a tablet) on a printer locally (via Wi-Fi or USB) or via the Internet (via Google Cloud Print).

There are many ways to connect to printers. While some models have Wi-Fi and Bluetooth capabilities and can work independently, others need to be connected to a computer. Typically the printer is right next to you, but you can also print anywhere else in the world over the Internet. No matter what printer you have, what connection it supports and where it is located, you'll be able to print today.

What content can one print with InstaQPrint?

●Office documents, including MS Word, Excel, PowerPoint, PDF;

●Text files and other popular file types;

●Photos and images;

●Web pages, emails and attachments;

●Google Drive content;

●Files from Dropbox;

●Files from Box;

●Files from OneDrive;

●Notes from Evernote;

●Content shared from other apps.

How it works?

InstaQPrint application installed on a mobile device sends a print job to a printer via Wi-Fi, USB or via the Internet connection depending on the capabilities of your printer and the way it is connected to the network in order to print.

When you connect your device to the printer, printing is just a few clicks away. You can select what you wish to print, preview pages, adjust printing options (margins, image quality, color, etc.

depending on your printer capabilities). You may optionally select page range or individual pages to be printed.

Wireless printing: Wi-Fi

Many printers support Wi-Fi Direct connectivity and don't require a computer as a middleman. InstaQPrint can automatically detect your printer and connect to it directly making it the easiest and fastest way to print.

Also your printer can be shared via a wireless Wi-Fi router or a print-server in a Wi-Fi network, which will make it available for the InstaQPrint as well.

Note: To print via Wi-Fi your mobile device needs to be on the same Wi-Fi network as your printer.

Shared local and remote printing

Other printers, old and new, which do not support Wi-Fi or Bluetooth connectivity, have to be connected to a computer (Mac, PC or Linux) with USB cable and shared.

Windows, macOS and Linux native tools

Normally, you can use native tools available in each operating system to share your printer with just a few clicks and have it available to InstaQPrint application installed on your mobile device.

Note: To print via Wi-Fi on a shared printer your mobile device needs to be on the same Wi-Fi network as your printer.

InstaQPrint InstaQPrint Remote for Windows and macOS

Printing via InstaQPrint Remote is useful when you cannot connect to the printer directly (over WiFi) or face compatibility (or printing quality) issues. It requires a macOS or Windows powered computer to install the free software InstaQPrint Remote on it. The InstaQPrint Remote installation is simple and requires no special knowledge. Once running on your computer, it automatically shares all the printers connected to that computer on local wireless network.

You can always switch the sharing off and on for any printer through the InstaQPrint Remote's settings. By default, the InstaQPrint Remote is running in background and starts with operating system so you don't need to interact with it much.

There are 2 ways to share your printer using InstaQPrint Remote:

●Remotely (via Remote server) - InstaQPrint Remote account required

●Locally (via Nearby Service) - no InstaQPrint Remote account required

The main advantage of using InstaQPrint Remote to share your printers is the InstaQPrint for Windows/macOS utilizes the desktop driver installed on your computer. All other printing modes

use drivers available on mobile device. Because of that, there's no compatibility or quality problems for any mobile device, content type or printer. Practically, it's guaranteed to work as long as you can print from the computer itself.

We recommend using Shared Printing when nothing else works, but this may be a good option to start with. It does require installing free InstaQPrint Remote and running a computer at the time of printing. But if it's not a big inconvenience, you may find Shared Printing the best and the easiest option.

Note: printers shared via InstaQPrint Remote are detected automatically by InstaQPrint application as Wi-Fi printers.

Note: your computer needs to be on with the InstaQPrint Remote running at the time of printing.

Printing via USB

Some mobile devices can work in USB Host mode, which can be used to connect your mobile device directly to the printer via USB. This is as fast and reliable as Wi-Fi printing.

If your device doesn't have computer-like USB connection, you can use USB OTG cable widely available on the market to connect your printer to the micro USB port of your mobile device.

Note: This functionality is only available on Android 4.0 and above.

Note: some mobile devices are unable to communicate with a printer properly even if USB Host mode is supported.

App overview

Controls

Here is a short description of the app’s controls:

●Manage Printers — Select a printer to print on.

●Gear — Access Settings menu of the app.

●Action overflow — Access additional menu items.

Manage Printers

Manage Printers menu lets one select a printer by tapping the following Manage Printers menu entry or selecting one of the recent printers from the drop-down list.

Gear

Gear icon provides access to the Settings menu of the app.

Settings menu

In the Settings menu one can choose among following categories:

●Printer

Manage printing options (e.g. Printout Mode, Paper, etc.)

●Menu Customize

Manage the Main menu items (e.g. enable/disable the menu items and alter their order)

●Libraries

Manage the libraries (e.g. download/delete rendering or driver libraries needed for scanning and printing)

●Cloud Services

●Dialogs

Manage dialogs shown (e.g. disable/enable app’s dialogs to save time while printing)

●Theme

Switch between Standard Theme and Holo Dark Theme (the latter helps save energy on AMOLED screens)

●Language

Alter the language of the app’s user interface (e.g. English, German, Chinese, etc.)

●Advanced

General: set printing timeouts and default paper size Protocol: set USB delay

Rendering: choose default PDF rendering library

Action overflow

This button provides access to the additional menu items and is depicted by the 3 vertical dots.

Action overflow button triggers a drop-down menu with the following menu items available:

●About

Learn the app’s version, your Device ID or send feedback to the developers

●Help

Learn about the app’s features and screens

●Send Feedback

Share your thoughts about the app with the developers

Main menu

Main menu of the app is used to access all the main features of the app being the main entry point of the app.

Here is a short description of the main entries available in the Main menu:

●Files — Print documents (pdf, doc/docx, ppt/pptx, txt, hwp and more) and images (jpg, gif, png, bmp) on your smartphone or tablet.

●Gallery — Print images from the Gallery.

●Web Pages — Browse the Web and choose web pages to print.

●Google Drive — Print documents and images stored in your Google Drive.

●Gmail — Print Gmail messages and attachments.

●Email — Print email messages and attachments stored in a non-Gmail account.

Note: Some options can be disabled if corresponding features are not available on your device.

Files

You can print documents and files stored on your device. Please navigate through the folders to find the file you would like to print. In addition to internal storage many devices have external SD card with its own list of folders and files.

When navigating, don't be surprised to only see the files that we can print. The following are main supported types:

●DOC/DOCX - Microsoft Word

●XLS/XLSX - Microsoft Excel

●PPT/PPTX - Microsoft PowerPoint

●PDF - Adobe PDF

●TXT - text files

●JPG/JPEG, BMP, PNG, GIF - images

●HWP - Hangul Word Processor

You can browse only through images by selecting the Gallery option on the left, or by navigating to where the files are stored from here, typically in the DCIM folder in the internal memory or on the microSD card.

In addition to navigating through folders, you can search for a file by typing in its name. The app will try to find all the files beginning with the letters you typed in, regardless of file type (as long as it is supported). You can limit the scope of search by selecting Images or Documents.

Note: to print documents you need to have several megabytes of free space on your microSD card to install the Rendering library.

Gallery

In this section you can browse through the all the images and photos available on your device. Please select the ones you like to print. Alternatively, you can find the same images as files in the Files section. Typically images are located in the DCIM folder.

Another way to find image you need to print is to use our Files section.

Web pages

In this section you can type in a web address or navigate to the page you like to print. Access your browser bookmarks by clicking the Star icon. InstaQPrint uses the same browse component as the standard browser available on your device so the pages should look exactly the same as the appear in the standard browser. However, keep in mind that many sites look different on desktops/laptops and mobile devices.

Alternatively, you can open pages with standard Android browser and select Share from the menu (click on 3-dot vertical bar on the right top). Choose InstaQPrint and you'll be able to print the

page without having to start InstaQPrint application and manually navigating to the same page from it.

Google Drive

You can print documents and images stored in your Google Drive tied to any Google account configured on the device. Typically the account is setup and configured during device initialization.

Additional accounts can be added later on through Android’s Settings > Accounts & sync section.

Navigate to and select a document or an image you wish to print.

Gmail

You can print email messages and attachments (documents or images) stored in your Gmail account configured on your device. Typically the account is setup and configured during device initialization. Additional accounts can be added later on through Android’s Settings > Accounts & sync section.

Navigate the email folders and threads and select an email message or an attachment you wish to print.

You can print email messages and attachments (documents or images) stored in your email account. Accounts can be added through Accounts menu of the Email section.

Navigate the email folders and threads and select an email message or an attachment you wish to print.

Box

You can print documents and images stored in your Box account.

Dropbox

You can print documents and images stored in your Dropbox account.

OneDrive

You can print documents and images stored in your OneDrive account.

Evernote

You can print notes stored in your Evernote account.

Printing

Printer Setup Wizard

It is a good place to start working with a new printer if you are not familiar with InstaQPrint application yet. Just go through several easy steps to detect and setup your printer.

1.Launch the InstaQPrint app on your mobile device

2.Tap Manage Printers button (or the name of the printer currently selected), select Manage Printers option in the drop-down menu and tap Printer Setup Wizard button located in the bottom of the said menu

3.After that you will see the Choosing your printer dialog which will guide you through the printer configuration process

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