Benq 9H.LJ2LA.TBE User Manual

LCD Monitor

User Manual

Entertainment Monitor | EW Series

Copyright

Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Power Safety

0~3000 m10~90 %0~40 C 0~12000 m10~60 %-20~60 C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.

Care And Cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.

• Contact your place of purchase or visit the local website from www.BenQ.com for more support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

Typographics

Icon / Symbol Item Meaning

Warning Information mainly to prevent the damage to components,

data, or personal injury caused by misuse and improper operation or behavior.

Tip Useful information for completing a task.

Note Supplementary information.

In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.

Table of Contents

Copyright ......................................................................................................................................2

Getting started .............................................................................................................................8

Getting to know your monitor ............................................................................................. 11

Front view.................................................................................................................................................. 11

Back view ................................................................................................................................................... 12

Connections .............................................................................................................................................. 13

Getting to know your remote control (EW3280U only) ............................................... 14

Front view.................................................................................................................................................. 14

Installing the battery ................................................................................................................................ 15

Power delivery of USB-C™ port on your monitor (EW3280U / EW2780U) .......... 17

How to assemble your monitor hardware ........................................................................ 18

How to detach the stand and the base ............................................................................................... 24

Using the monitor wall mounting kit ................................................................................................... 25

Getting the most from your BenQ monitor ...................................................................... 26

How to install the monitor on a new computer .............................................................................. 27

How to upgrade the monitor on an existing computer ................................................................. 28

How to install on Windows 10 system .............................................................................................. 29

How to install on Windows 8 (8.1) system .......................................................................................30

How to install on Windows 7 system ................................................................................................ 31

How to adjust your monitor ................................................................................................. 32

The remote control (EW3280U only)................................................................................................ 32

The control panel..................................................................................................................................... 33

5-way controller and basic menu operations .................................................................................... 34

Working with the hot keys.................................................................................................................... 36

Working with the HDR Mode key (EW3280U) or HDRi hot key (EW2780U / EW2780Q) 37

Adjusting screen brightness automatically (Bright Intelligence Plus)............................................ 38

Working with HDR technology............................................................................................................ 39

Adjusting volume quickly (EW3280U) ................................................................................................ 40

Choosing an audio scenario................................................................................................................... 40

Adjusting display mode ........................................................................................................................... 41

Choosing an appropriate picture mode.............................................................................................. 41

Connecting the monitor to your MacBook series product ........................................................... 41

Enabling color vision accessibility (Color Weakness).................................................................. 41

Activating FreeSync (EW3280U only)................................................................................................. 42

Working with Video Format Support technology............................................................................ 42

Navigating the main menu ...................................................................................................... 43

Input menu ............................................................................................................................................... 44

Picture menu .......................................................................................................................................... 45

Color menu .............................................................................................................................................. 47

Audio menu .............................................................................................................................................50

Eye Care menu ....................................................................................................................................... 52

Custom Key menu ................................................................................................................................54

System menu ...........................................................................................................................................55

Troubleshooting ........................................................................................................................58

Frequently asked questions (FAQ)....................................................................................................... 58

Need more help?...................................................................................................................................... 61

12/12/19

Getting started

When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor (Models with volume knob)

(Models without volume knob)

Monitor Stand

Monitor Base

Quick Start Guide

CD-ROM

8 Getting started

Power Cord (Picture may differ from product supplied for your region.)

Remote Control (RC-0011, with one CR2032 battery) (EW3280U only)

Remote Control Holder (EW3280U only)

Video Cable: HDMI

Video Cable: DP (Optional accessory)

Video Cable: DP to mini DP (Optional accessory)

Video Cable: USB-C™ (Optional accessory)

If a USB-C™ cable is not included in the product package, make sure the purchased cable is certified by USB-IF and is full-featured, with power delivery and video / audio / data transfer functions.

Audio Cable (Optional accessory)

9 Getting started

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

10 Getting started

Getting to know your monitor

31422

Front view

EW3280U EW2780U / EW2780Q

(Bottom view without monitor stand)

1. Volume knob

2. Speakers

3. Light sensor / proximity sensor / IR receiver (for remote control*)

4. Power indicator

5. HDRi hot key

*: IR receiver is for EW3280U only.

11 Getting to know your monitor

Back view

108

12 139

14 15

108

12 139

14 15

6. Speakers

7. Control buttons

8. Power button

EW3280U EW2780U / EW2780Q

9. Headphone jack

10. HDMI socket x 2

11. DisplayPort socket

12. USB-C™ port (EW3280U / EW2780U)

13. Cable cover

14. AC power input jack

15. Kensington lock slot

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

12 Getting to know your monitor

Connections

PC / Notebook

Headphone

(EW3280U / EW2780U only)

The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately.

For detailed connection methods, see page 21.

13 Getting to know your monitor

Getting to know your remote control (EW3280U only)

5 6

7 8

Front view

No. Name Key Description

1 Power key Turns the power on or off.

2 OK key • Enters sub menu.

• Confirms the selection.

3 Navigation keys • Goes to the previous menu item.

• For up / increase adjustment

Enters sub menus.

• Goes to the next menu item.

• For down / decrease adjustment.

• Returns to the previous menu.

• Exits OSD menu.

4 HDR Mode

key

Accesses a list of HDR options. Press repeatedly to cycle through these options. See Working with the HDR Mode key

(EW3280U) or HDRi hot key (EW2780U / EW2780Q) on page 37 for more information.

5 B.I.+ key Enables / disables B.I.+ function. See Adjusting screen brightness

automatically (Bright Intelligence Plus) on page 38 for more

information.

6 Low Blue

Light key

7 Mute key Mutes / unmutes the volume.

14 Getting to know your remote control (EW3280U

Accesses a list of Low Blue Light options. Press repeatedly to cycle through these options. See Low Blue Light on page 53 for more information.

No. Name Key Description

8 Volume down

key

9 Input source

key

10 Menu key • Activates OSD main menu.

11 Audio

Scenario key

12 Volume up key Increases the volume.

OSD = On Screen Display.

Decreases the volume.

Accesses a list of available input sources. Press repeatedly to cycle through these options.

• (When the hotkey menu has been activated) Closes the hotkey menu.

Accesses a list of audio scenario options. Press repeatedly to cycle through these options.

Installing the battery

1. Turn over the remote control. Remove the battery cover as illustrated.

2. Press down the upper part of the battery so you can remove the battery from the lower part as illustrated.

3. Remove the battery insulation sheet.

15 Getting to know your remote control (EW3280U only)

4. Replace the provided battery (CR2032)

onto the battery holder properly. Make sure that the positive terminal (+) faces upward.

5. Replace the battery cover.

The remote control is ready to use now.

• Keep the remote control and the battery out of reach of children.

• The remote control supplied with this product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.

• If the remote control will not be used for an extended period of time, remove the battery.

16 Getting to know your remote control (EW3280U

Power delivery of USB-C™ port on your monitor (EW3280U / EW2780U)

Not all monitors equipped with USB-C™ ports support power delivery. If power delivery function is not available, additional power supply to the connected device is required.

With the power delivery function, your monitor helps supply power to the connected USB-C™ devices.

EW3280U / EW2780U

USB-C™ Power Delivery

5V / 3A

9V / 3A

15V / 3A

20V / 3A

• A connected device needs to be equipped with a USB-C™ connector that supports charging

function via USB power delivery.

• The connected device can be charged via USB-C™ port even when the monitor is in power

saving mode.(*)

• The USB power delivery is up to 60W. If the connected device requires more than 60W for

operation or for boot up (when the battery is drained), use the original power adapter that came with the device.

• The information is based on the standard testing criteria and is provided for reference. The

compatibility is not guaranteed as the user environments vary. If a USB-C™ cable is not included in the product package, make sure the purchased cable is certified by USB-IF and is

full-featured, with power delivery and video / audio / data transfer functions.

*: (EW2780U / EW3280U) Charging via USB-C™ in monitor power saving mode is available when the USB-C Awake function is enabled. Go to System > USB-C Awake and select ON.

17 Power delivery of USB-C™ port on your monitor

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. Available controls, input and output jacks may vary depending on the purchased model.

• Avoid finger pressure on the screen surface.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

Attach the monitor stand to the monitor base as illustrated until it locks in place.

Raise the thumbscrew lid and tighten the thumbscrew as illustrated. Then push the lid back.

18 How to assemble your monitor hardware

Orient and align the stand arm with the monitor, then push them together until they click and lock into place.

Tighten the screws that fix the stand to the monitor.

To secure or release a screw, a flat-head screwdriver or a coin is required.

Depending on the monitor size, there may be more than one screw that fixes the stand to the monitor. The illustrations in this document are for your reference only and may look different from the appearance of the product.

Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.

You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.

Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finger pressure on the screen surface. Excessive force on the display is prohibited.

19 How to assemble your monitor hardware

2. Remove the cover of the cable management

system.

The stand arm also works as a cable management system that helps keep the cables neat and clean. Slide the cable cover up to align the marking on the cable cover with the unlock icon on the stand arm. Remove the cover as illustrated. You can have one power cord, two video cables, and one audio cable routed together.

Pass a cable through the cable management hole on the stand arm first while cabling. Start with the ones with bigger connectors.

Allow enough cable length while cabling to avoid loose connection and to save the pins or socket connectors from being bent or broken.

3. Connect the power cable to the monitor.

Pass the cable through the cable management hole on the stand arm first.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the

other end to a power outlet just yet.

20 How to assemble your monitor hardware

4. Connect the PC video cable.

or or or

(EW3280U / EW2780U only)

The video cables included in your package and the socket illustrations in this document may vary depending on the product supplied for your region.

• Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.

• Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.

• (EW3280U / EW2780U) Connect the plug of the supplied USB-C™ cable to the USB-C™ port on the monitor. Connect the other end of the cable to the USB-C™ port of a laptop. It allows signal, audio, and data transmission from the laptop to the monitor.

The USB-C™ port on the monitor supports power delivery. See Power delivery of USB-C™ port on your

monitor (EW3280U / EW2780U) on page 17 for more information. If a USB-C™ cable is not included in the

product package, make sure the purchased cable if certified by USB-IF and is full-featured, with power delivery and video / audio / data transfer functions.

21 How to assemble your monitor hardware

5. Connect the audio cable.

You may connect headphones to the headphone jack found on the back side of the monitor.

6. Install the cable cover.

After all cables have been connected to the monitor, work with the cable management system to route the cables properly.

Align the marking on the cable cover to the unlock icon on the stand arm. Install the cable cover back to the stand arm, and slide down to lock it into place. The marking on the cable cover should be aligned with the lock icon on the stand arm by now.

7. Connect-to and turn-on the power.

Plug the other end of the power cord into a power outlet and turn it on.

Picture may differ from product supplied for your region.

Turn on the monitor by pressing the power button on the monitor.

22 How to assemble your monitor hardware

Turn on the computer too, and press the 5-way controller to select an input source. The displayed input icons vary depending on the available video inputs of the purchased model.

Follow the instructions in Getting the most from your

BenQ monitor on page 26 to install the monitor

software.

To extend the service life of the product, we recommend that you use your computer's power management function.

23 How to assemble your monitor hardware

How to detach the stand and the base

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

2. Remove the monitor stand.

Release the screws that fix the stand to the monitor. Then pull the monitor stand backward away from the monitor.

To secure or release a screw, a flat-head screwdriver or a coin is required.

3. Remove the monitor base.

Release the screw on the bottom of the monitor base and detach the monitor base as illustrated.

In case you intend to use your monitor on the stand in the future, please keep the monitor base, monitor stand, and screws somewhere safe for future use.

24 How to assemble your monitor hardware

Using the monitor wall mounting kit

The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully.

Precautions

•Install your monitor and monitor mounting kit on a wall with flat surface.

•Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. Refer to the product specifications for weight information.

•Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

1. Remove the monitor stand.

Lay the screen face down on a clean and well-padded surface. Detach the monitor stand as instructed in step 1~2 in How to detach the stand and the base on page

24.

2. Remove the back cover.

Use the finger nail or a flat head screwdriver to lift the back cover up and away from the monitor as illustrated.

3. Follow the instruction manuals of the wall mount bracket you purchased to complete the installation.

Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

25 How to assemble your monitor hardware

Getting the most from your BenQ monitor

To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.

The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software. These circumstances relate to which version of Microsoft Windows you are using, and whether you are connecting the monitor and installing the software onto a new computer (without existing monitor driver software), or whether you are upgrading an existing installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the monitor to your computer), Windows will automatically recognize the new (or different) hardware, and will launch its

Follow the wizard instructions until it asks you to select a monitor model. At that point, click the

Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate

monitor model. Further details and step-by-step instructions for either an automatic (new) or upgrade (existing) installation, see:

Found New Hardware wizard.

• How to install the monitor on a new computer on page 27.

• How to upgrade the monitor on an existing computer on page 28.

• If you require a User Name and Password to login to your Windows computer, you must be logged on as an Administrator or as a member of the Administrators group in order to install the monitor driver software. Furthermore, if your computer is connected to a network which has security access requirements, network policy settings may prevent you from installing software on your computer.

• To check the name of the purchased model, refer to the specification label on the monitor.

26 Getting the most from your BenQ monitor

How to install the monitor on a new computer

This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You should instead be following the instructions for How to upgrade the monitor on an existing computer.

1. Follow the instructions in How to assemble your monitor hardware on page 18.

When Windows starts, it will automatically detect the new monitor and launch the Found New

Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device Drivers.

2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

3. Check Search for a suitable driver for my device option, and click Next.

4. Check the option for CD-ROM drives (uncheck all others) and click Next.

5. Look to confirm that the wizard has selected the correct name of your monitor and click

Next.

6. Click Finish.

7. Restart the computer.

To find the suitable driver files for the purchased model, refer to the following table.

Driver files Suitable models

EW2780Q EW2780Q / EW2780QE

EW2780U EW2780U / EW2780UE

EW3280U EW3280U / EW3280UE

27 Getting the most from your BenQ monitor

How to upgrade the monitor on an existing computer

This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

Installing monitor driver software involves selecting an appropriate information file (.inf) on the BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting Windows install the corresponding driver files from the CD. You need only steer it in the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process.

See:

• How to install on Windows 10 system on page 29

• How to install on Windows 8 (8.1) system on page 30

• How to install on Windows 7 system on page 31.

28 Getting the most from your BenQ monitor

How to install on Windows 10 system

1. Open Display Properties.

Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is

the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

29 Getting the most from your BenQ monitor

How to install on Windows 8 (8.1) system

1. Open Display Properties.

Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

30 Getting the most from your BenQ monitor

How to install on Windows 7 system

1. Open Display Properties.

Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the

driver software

Update Driver Software window, select the option Browse my computer for

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be 'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click

This will copy and install the appropriate monitor driver files to your computer.

Next.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

31 Getting the most from your BenQ monitor

How to adjust your monitor

The remote control (EW3280U only)

1. Follow the instructions in Installing the battery on page 15 to get the remote control ready.

2. Aim the remote control at the monitor. The IR remote control sensor is located at the front of the monitor with a range of 6 meters approximately at an angle of 30 degrees (left and right) and 30 degrees (up and down). Make sure that there are not obstacles between the remote control and the IR sensor on the monitor.

3. Place the remote control holder inside the stand base frame, and put the remote control on it to access quickly.

32 How to adjust your monitor

The control panel

No. Name Description

1. Custom keys Accesses the functions or menu items displayed on the screen, right next to each key. See Working with the hot keys on page

36 for more information.

2. 5-way controller Accesses the functions or menu items as instructed by the on-screen icons. See 5-way controller and basic menu

operations on page 34 for more information.

3. Power key Turns the power on or off.

33 How to adjust your monitor

5-way controller and basic menu operations

Left Right

Down

The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations.

OSD icon

(When no menu has been activated)

N/A Press the 5-way

(When the video source selection menu has been activated)

(When the hotkey menu has been activated)

5-way controller

operation

• (Without video cable connection) Activates the video

controller

Move the 5-way controller to the desired direction

Move to the right Activates the main menu.

Move up Adjusts brightness.

Move down (EW3280U) Adjusts contrast.

source selection menu.

• (With video cable connection) Activates the hotkey menu.

Switches to the desired input source.

(EW2780U / EW2780Q) Adjusts volume.

Function

Move to the left Closes the hotkey menu.

(When the main menu has been activated)

Press Confirms the selection.

Move to the right • Enters sub menus.

Move up • Goes to the previous menu item.

34 How to adjust your monitor

• Confirms the selection.

• For up / increase adjustment.

OSD icon

5-way controller

operation

Function

Move down • Goes to the next menu item.

• For down / decrease adjustment.

Move to the left • Returns to the previous menu.

• Exits OSD menu.

All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. Available menu options may vary depending on the input sources, functions and settings.

1. Press the 5-way controller.

2. The hot key menu is displayed. The top and down icons are designated for particular functions.

3. Select

(Menu) to access the main menu.

4. On the main menu, follow the on-screen icons on the bottom of the menu to make adjustments or selection. See Navigating the main menu on page 43 for details on the menu options.

35 How to adjust your monitor

Working with the hot keys

Input

USB-C

HDMI1

The custom keys (located above the 5-way controller) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys.

Accessing the hot key functions

1. Press any of the custom keys on the rear of the monitor.

2. Press the key with the desired function repeatedly to cycle through available options on the list.

OSD icon Function

Switches to a list of Input options by default. To change the default settings, see Customizing the hot keys on page 36.

Switches to a list of Color Mode options by default. To change the default settings, see Customizing the hot keys on page 36.

Customizing the hot keys

1. Press the 5-way controller to bring up the hotkey menu.

2. Select (Menu) to access the main menu.

3. Go to Custom Key.

4. Select the custom key you want to change. It is either Custom Key 1 or Custom Key 2.

5. On the sub menu, select a category.

36 How to adjust your monitor

6. Under the category, check to select up to 3 items for quick access by this key.

Input Custom Key 1

Custom Key 2

Picture

Color

Audio

Eye Care

Custom Key

Please check 1 ~ 3 items

MoveBack Edit

System

Mode: Standard

Color Mode

HDR Mode

Input

Audio Scenario

Low Blue Light

Rec. 709

Color Weakness

M-book

Standard

User

• OSD = On Screen Display. The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after a few seconds of no key activity.

• To unlock the OSD controls, press and hold any key for 5 seconds.

Working with the HDR Mode key (EW3280U) or HDRi hot key (EW2780U / EW2780Q)

The monitor takes advantage of Bright Intelligence Plus technology to balance screen brightness while playing HDR content to keep all image details.

(EW3280U)You are provided with a HDR Mode key ( ) on the remote control to switch to a preferred HDR setting easily.

(EW2780U / EW2780Q)You are provided with a hot key to switch to a preferred HDR setting easily.

1. Make sure HDR content is available. See Working with HDR technology on page 39 for more information. HDR function is enabled automatically once HDR content is available to the monitor.

2. Press on the remote control (EW3280U) or the HDRi hot key (EW2780U / EW2780Q) to bring up a list of HDR options.

37 How to adjust your monitor

3. Press the same key repeatedly to cycle through the options to the desired one. See HDR

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To enable B.I+ or HDR respectively, see Adjusting screen brightness automatically (Bright Intelligence Plus) on

page 38 or Enabling HDR function on page 39.

Adjusting screen brightness automatically (Bright Intelligence Plus)

The Bright Intelligence Plus function works with certain color modes only. If it is not available, its menu options will become grayed out.

The built-in light sensor works with Bright Intelligence Plus technology to detect the ambient light, image brightness, contrast, and color temperature, and then balance the screen automatically. It helps keep image details as well as to reduce eye strain.

To enable this function, press the B.I.+ key ( ) on the remote control (EW3280U only). Alternatively, go to Eye Care > B.I.+ (Bright Intelligence Plus) > ON. It takes a few seconds to complete the adjustment.

If you select Game HDRi or Cinema HDRi from HDR Mode, the Bright Intelligence Plus function is enabled automatically.

The performance of Bright Intelligence Plus may be impacted by the light sources and the monitor tilt angle. You can increase the light sensor sensitivity from Eye Care > B.I.+ (Bright Intelligence Plus) > Sensor Sensitivity if needed. See page 52 for more information.

38 How to adjust your monitor

Working with HDR technology

• Your monitor supports HDR10 technology.

• The information regarding HDR-compatible devices and content in this document is most up-to-date at the time of publication. For the latest information, contact your device manufacturer and content provider.

To enable HDR function, you need to have a compatible player and content.

1. Make sure a FHD/4K HDR player is ready. Players with the following names and resolutions are supported. Note that the 4K content on a FHD monitor get resized and is displayed at 1920 x 1080.

Commonly used names for

FHD, 4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p FHD/4K (may vary by manufacturer)

Supported resolution or modes (EW3280U / EW2780U) 3840 x 2160 @ 60 Hz

(EW2780Q) 2560 x 1440 @ 60 Hz

Commonly used names for HDR10

HDR Premium, High Dynamic Range, HDR, Ultra HD

Premium (may vary by manufacturer)

2. Make sure HDR content is available. Content may come from a FHD/4K player.

3. Make sure the player and the monitor have been connected via an appropriate cable:

• the provided HDMI / DP / DP to mini DP cable / USB-C™ cable (if available)

• an HDMI cable that is HDMI High Speed or HDMI Premium certified (for models with HDMI inputs)

• a DP / DP to mini DP cable that is DisplayPort compliance certified (for models with DP inputs)

• a certified USB-C™ cable (for models with USB-C™ inputs)

Enabling HDR function

If the instructions in Working with HDR technology on page 39 are followed and the input content is HDR-compatible, the OSD message HDR: On is displayed on the screen. This means your content player and content are HDR-compatible and the HDR function is properly enabled. The monitor is following the ST2084 standard to process the HDR content.

Press on the remote control (EW3280U) or the HDRi hot key (EW2780U / EW2780Q) to bring up the HDR settings and select from the list. Alternatively, go to Color > HDR Mode for selection.

Enabling HDR-emulated mode

If the connection is complete and no OSD message is displayed, this means the content player and/or the content are not HDR-compatible. The monitor stays to the color mode recently

39 How to adjust your monitor

chosen for non-HDR content. You can manually enable HDR-emulated mode by selecting

9ROX PH

Game HDRi, Cinema HDRi or Display HDR from HDR Mode.

Content type

HDR content Game HDRi

Non-HDR content

Availability of HDR

Mode options

Cinema HDRi Display HDR

(EW3280U) HDR (EW2780U / EW2780Q)

OFF N/A All Color Mode options are

Game HDRi Cinema HDRi Display HDR

(EW3280U) HDR (EW2780U / EW2780Q)

OSD message

HDR: On All Color Mode options are

HDR: Emulated

Availability of Color Mode

options

not available.

available.

Adjusting volume quickly (EW3280U)

To adjust the volume quickly, turn the volume knob located at the lower-left part of the monitor. Find out the volume from the displayed adjustment bar.

Alternatively, press / / on the remote control to adjust the volume.

Choosing an audio scenario

Several audio equalizers are provided for audio playback in different scenarios.

1. Press on the remote control (EW3280U only). Alternatively, go to Audio > Sce- nario.

40 How to adjust your monitor

2. Select one option from the list. See Scenario on page 50 for more information.

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Adjusting display mode

To display images of aspect ratio other than 16:9 and size other than the panel size of your purchased model, you can adjust the display mode on the monitor.

1. Press any of the control keys to bring up the hot key menu, and press (Menu) to access the main menu.

2. Go to Picture > Advanced > Display Mode.

3. Select an appropriate display mode. The setting will take effect immediately.

Choosing an appropriate picture mode

Your monitor provides various picture modes that are suitable for different types of images. See Color Mode on page 47 for all the available picture modes.

Go to Color > Color Mode for a desired picture mode.

Connecting the monitor to your MacBook series product

While the monitor is connected to your MacBook series product, switch to M-book mode which represents MacBook’s color matching and visual representation on your monitor.

1. Connect your monitor to the MacBook series product.

2. Go to Color > Color Mode.

3. Select M-book. The setting will take effect immediately.

Enabling color vision accessibility (Color Weakness)

Color Weakness is accessibility that helps people with color vision deficiency to distinguish colors. You are provided with Red Filter and Green Filter on this monitor. Choose one as needed.

1. Go to Eye Care > Color Weakness.

2. Choose either Red Filter or Green Filter.

3. Adjust the value of the filter. A stronger effect is produced as the value increases.

41 How to adjust your monitor

Activating FreeSync (EW3280U only)

Monitors featuring with the VESA standard FreeSync will eliminate screen tearing, stuttering, and juddering during gaming.

1. Use a compatible graphics processing units (GPU) with the forthcoming driver. Confirm supported technologies please visit www.AMD.com.

2. Ensure to connect with DisplayPort or HDMI. See Connect the PC video cable. on page 21 for more information.

For any questions related to FreeSync performance please refer to www.AMD.com.

Working with Video Format Support technology

Your monitor supports playback of 24P videos if they were originally produced at this frame rate. With Video Format Support technology the monitor displays such videos at the correct cadence without any pulldowns to distort the source video. This function is enabled automatically if compatible content is available to the monitor.

42 How to adjust your monitor

Navigating the main menu

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.

Press any of the control keys to bring up the hot key menu, and press (Menu) to access the main menu. See 5-way controller and basic menu operations on page 34 for details.

Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

The OSD menu languages may differ from the product supplied to your region, see Language on page 56 under System and OSD Settings for more details.

For more information on each menu, please refer to the following pages:

• Input menu on page 44

• Picture menu on page 45

• Color menu on page 47

• Audio menu on page 50

• Eye Care menu on page 52

• Custom Key menu on page 54

• System menu on page 55

43 Navigating the main menu

Input menu

Input

Picture

Color

Audio

Eye Care

Custom Key

MoveBack Confirm

System

Mode: Standard

USB-C

HDMI1

HDMI2

1. Select (Menu) from the hot key menu.

2. Use or to select Input.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Input Use this to change the input to that appropriate to your

video cable connection type.

(EW3280U / EW2780U)

•DP

•USB-C

•HDMI1

•HDMI2

(EW2780Q)

•DP

44 Navigating the main menu

•HDMI1

•HDMI2

Picture menu

Input

Picture

Color

Audio

Eye Care

Custom Key

MoveBack Confirm

System

Mode: Standard

Brightness

Contrast

Sharpness

Advanced

Super Resolution

Smart Focus

1. Select (Menu) from the hot key menu.

2. Use or to select Picture.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Brightness Adjusts the balance between light and dark shades. 0 to 100

Contrast Adjusts the degree of difference between darkness and lightness. 0 to 100

Sharpness Adjusts the clarity and visibility of the edges of the subjects in the

1 to 10

image.

Advanced Dynamic

Contrast

The function is to automatically detect the distribution of an input visual signal, and then to create the optimal contrast.

0 to 5

45 Navigating the main menu

Item Function Range

Display Mode

This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion.

The options under Display Mode will be different depending on the input signal sources.

Depending on your selection of Color Mode, different Display Mode option is pre-set. Change the setting if needed.

Full Scales the input image to fill the screen.

Ideal for 16:9 aspect images.

Aspect The input image is displayed without

geometric distortion filling as much of the display as possible.

1: 1 Displays the input image in its native

resolution without scaling.

Overscan Slightly enlarges the input image. Use this feature to

hide annoying edge noise if present around your image.

• ON

• OFF

Super Resolution

Smart Focus

Available only when the input source is HDMI.

Simulates high-resolution images by increasing pixel density of low resolution ones.

• 0

• 1

• 2

• 3

This feature provides a highlight area to focus on certain content, e.g. a YouTube video or a game in windowed mode.

Size Determines the size of the highlight area. • Small

• Large

• OFF

H. Position Adjusts the horizontal position of the highlight area. 0 ~ 100

V. Po s i t i o n Adjusts the vertical position of the highlight area. 0 ~ 100

Scaling Scales the highlight area. 0 ~ 100

46 Navigating the main menu

Color menu

Input Color Mode

HDR Mode

Color Temperature

Advanced

Picture

Color

Audio

Eye Care

Custom Key

MoveBack Confirm

System

Mode: User

Normal

Bluish

Reddish

User Define

50R50G50

1. Select (Menu) from the hot key menu.

2. Use or to select Color.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Color Mode Select a color mode that best suits the type of images shown on

the screen.

Low Blue Light

Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes.

There are 5 low blue light modes to suit different needs. To select a desired mode, go to Eye Care > Low Blue Light. See Low Blue Light on page 53 for more information.

Rec. 709 For better color matching representation with

Standard Rec. 709.

47 Navigating the main menu

Item Function Range

Color Weak nes s

Adjusts color matching representation for people with color vision deficiency to distinguish colors easily.

You are provided with Red Filter and Green Filter on this monitor. Go to Eye Care > Color Weakness and choose one as needed. See Color Weakness on page 48 for more information.

M-book Minimizes the visual differences between the

monitor and the connected MacBook series product.

Standard For basic PC application.

User Applies a combination of picture settings defined by

users.

HDR Mode Select an HDR mode that best suits the images displayed in the

surrounding light condition.

Cinema HDRi

Enables HDR and Bright Intelligence functions together.

Game HDRi

Display HDR

Enables HDR and B.I.+ functions at the same time while the contrast is enhanced.

Enables HDR function for content complied with DisplayHDR™ standards (VESA certified).

(EW3280U)

HDR

Enables the standard HDR function. (EW2780U / EW2780Q)

OFF Switches HDR mode off.

48 Navigating the main menu

Item Function Range

Color Temperature

Normal Allows video and still photographs to be viewed

with natural coloring. This is the factory default color.

Bluish Applies a cool tint to the image and is factory

pre-set to the PC industry standard white color.

Reddish Applies a warm tint to the image and is factory

pre-set to the news print standard white color.

User Define The blend of the Red, Green and Blue primary

colors can be altered to change the color tint of the image. Go to the succeeding R (red), G (green), and B (blue) menus to change the settings. Decreasing one or more of the colors will reduce their respective influence on the color tint of the image. (e.g. if you reduce the Blue level the image will gradually take on a yellowish tint. If you reduce Green, the image will become a magenta tint.)

Advanced Gamma Adjusts the tone luminance. The default value is

2.2 (the standard value for Windows).

• R (0~100)

• G (0~100)

• B (0~100)

• 1.8

• 2.0

• 2.2

• 2.4

• 2.6

Hue Adjusts the degree of how we perceive colors. 0 ~ 100

Saturation Adjusts the purity degree of colors. 0 ~ 100

Reset Color Resets the custom color settings to the factory

defaults.

AMA Improves the gray level response time of the LCD

panel.

• YES

• NO

• OFF

• High

• Premium

RGB PC Range

Determines the range of color scales. Select an option that matches the RGB range setting on the connected device.

• Auto Detect

• RGB (0~255)

• RGB (16~235)

49 Navigating the main menu

Audio menu

Input

Picture

Color

Audio

Eye Care

Custom Key

MoveBack Confirm

System

Mode: Standard

Scenario

Volume

Mute

1. Select (Menu) from the hot key menu.

2. Use or to select Audio.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Scenario Selects one of the equalizers to obtain the best audio effect in

certain scenarios.

Live / Pop Keeps the music and the vocal in harmony as if in

live.

Cinema Enhances the bass while keeps the vocal clear.

Dialog / Vocal

Cancels noise to improve sound clarity.

Game Enhances the sound positioning so you can

identify the location or origin of detailed sounds, e.g., a flying bullet or an enemy’s footsteps.

50 Navigating the main menu

Item Function Range

Rock /

Enables 3D surrounding effect and beat booster.

Party

Vol ume Adjusts the audio volume. 0 ~ 50

Mute Mutes the audio input. • ON

• OFF

51 Navigating the main menu

Eye Care menu

Input

Picture

Color

Audio

Eye Care

Custom Key

MoveBack Confirm

System

Mode: Low Blue Light

B.I.+

Adjust by Duration

Eye Reminder

Low Blue Light

Color Weakness

Multimedia

Web Surfing

Office

Reading

ePaper

B.I.+ (Bright Intelligence Plus)

1. Select (Menu) from the hot key menu.

2. Use or to select Eye Care.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Turns the Bright Intelligence Plus function on or off. The built-in light sensor works with Bright Intelligence Plus

• ON

• OFF

technology to detect the ambient light, image brightness, contrast, and color temperature, and then balance the screen automatically.

Light Meter

Sensor Sensitivity

Sets to display the light condition around the monitor on the screen.

Adjusts sensitivity of light sensor to change the brightness range to be detected. This may be helpful to correct uneven lighting in

• ON

• OFF

0 ~ 100

light detection.

52 Navigating the main menu

Item Function Range

Adjust by Duration

The color temperature of the monitor changes as the usage time increases to reduce possible eye strain.

Eye Reminder Allows the built-in proximity sensor to detect your presence

within the range of approximately 90 cm. If the sensor detects your presence for more than the set period of time, the monitor displays a pop-up message that reminds you to rest your eyes.

Low Blue Light Decreases the blue light emitted from the display to reduce

the risk of blue light exposure to your eyes.

The amount of blue light reduced in each low blue light mode varies and has been set particularly for the specified scenario. Choose one mode to suit your needs.

Multimedia For viewing multimedia files.

Web

For web surfing.

Surfing

Office For office works or office environment.

Reading For reading e-books or documents.

• ON

• OFF

• 30 min

• 45 min

• 60 min

Color Weak ne ss

ePaper For reading e-books or documents in black

and white with suitable on-screen brightness and clear texts.

Adjusts color matching representation for people with color vision deficiency to distinguish colors easily.

Red Filter Decides the effect produced by the red filter.

A stronger effect is produced as the value increases.

Green Filter

Decides the effect produced by the green filter. A stronger effect is produced as the value increases.

0 ~ 20

53 Navigating the main menu

Custom Key menu

Input Custom Key 1

Custom Key 2

Picture

Color

Audio

Eye Care

Custom Key

Please check 1 ~ 3 items

MoveBack Edit

System

Mode: Standard

Color Mode

HDR Mode

Input

Audio Scenario

Low Blue Light

Rec. 709

Color Weakness

M-book

Standard

User

1. Select (Menu) from the hot key menu.

2. Use or to select Custom Key.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Custom Key 1

Custom Key 2

Sets the function to be accessed by custom key 1. Select a category first, and choose up to 3 options to be accessed by this key.

Sets the function to be accessed by custom key 2. Select a category first, and choose up to 3 options to be accessed by this key.

• Color Mode

• HDR Mode

• Input

• Audio Scenario

54 Navigating the main menu

System menu

Input OSD Settings

DDC/CI

Input Auto Switch

Auto Power Off

LED Indicator

Resolution Notice

Information

Reset All

Picture

Color

Audio

Eye Care

Custom Key

MoveBack Confirm

System

Mode: Standard

Language

Display Time

OSD Lock

3 Sec.

5 Sec.

10 Sec.

15 Sec.

20 Sec.

1. Select (Menu) from the hot key menu.

2. Use or to select System.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

55 Navigating the main menu

Item Function Range

OSD Settings

Language Sets the OSD menu language.

The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region.

• English

• Français

• Deutsch

• Italiano

• Español

• Polski

• Česky

• Magyar

• Română

• Nederlands

• Русский

• Svenska

• Português

•

• 日本語

• 한국어

Display

Adjusts the display time of the OSD menu. • 3 sec.

Time

OSD Lock Prevents all the monitor settings from being

accidentally changed. When this function is activated, the OSD controls and hotkey operations will be disabled.

To unlock the OSD controls, press and hold any key for 5 seconds.

USB-C Awake

(EW2780U / EW3280U)

If this function is disabled, the USB-C™ port is not supplied with power while the monitor is in standby mode. To keep supplying power to the USB-C™ port in monitor’s standby mode, change the setting to ON.

• 繁體中文

• 简体中文

• 5 sec.

• 10 sec.

• 15 sec.

• 20 sec.

• ON

• OFF

56 Navigating the main menu

Item Function Range

DDC/CI Allows the monitor settings to be set through the software

on the PC.

DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.

Input Auto Switch

Once enabled, the specific port will be in the input auto select loop. Otherwise, it can only be selected by input select or by hot key.

Auto Power Off

LED

Sets the time to power off the monitor automatically in power saving mode.

Switches the power key’s LED indicator on or off. • ON

Indicator

Resolution Notice

Sets whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor.

• ON

• OFF

• ON

• OFF

• 10 min

• 20 min

• 30 min

• OFF

• ON

• OFF

Information Displays the product information. • Input

• Current

Resolution

• Optimum Resolution

• HDR

• Model Name

Reset All Resets all mode, color and geometry settings to the factory

default values.

• YES

• NO

57 Navigating the main menu

Troubleshooting

Frequently asked questions (FAQ)

Imaging

The image is blurred.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

• Clean the LCD screen.

• Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.

Go to Color > Advanced > Reset Color, and then choose YES to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

The image is distorted, flashes or flickers.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Display Mode function to set a proper aspect ratio for the input sources. See Display Mode on page 46 for details.

The image is displaced in one direction.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

58 Troubleshooting

Faint shadow from the static image displayed is visible on the screen.

• Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

• Use a screensaver to prevent the occurrence of image retention.

Power LED indicator

The LED indicator is white or orange.

• If the LED lights up in solid white, the monitor is powered on.

• If the LED is illuminated in white and there is a message Out of Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the "Preset display modes" section from the link "Adjusting the Screen Resolution".

• If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

• If the LED is off, check the power supply mains socket, the external power supply and the mains switch. Turn on the LED indicator from System > LED Indicator.

OSD controls

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 5 seconds.

OSD messages

A message Out of Range on the screen during computer boot up process.

If there is a message Out of Range on the screen during computer boot up process, this means computer compatibility caused by operating system or graphic card. The system will adjust the refresh rate automatically. Just wait until the operating system is launched.

Audio

No sound can be heard from the built-in speakers.

• Check whether the desired cable to input audio signals is properly connected. See Connect

the audio cable. on page 22 for details.

• Increase the volume (volume may be muted or too low).

• Remove your headphone and/or external speakers. (If they are connected to the monitor, the built-in speakers are automatically muted.)

59 Troubleshooting

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).

• Check whether the headphone jack is properly connected.

• If the external speakers are USB-powered, check whether the USB connection is OK.

• Increase the volume (volume may be muted or too low) on the external speakers.

• (EW3280U / EW2780U) If USB-C™ connection is established, make sure the appropriate audio output setting on your laptop has been selected. You may look for options similar to "USB headphone."

Sensors

The light sensor of the monitor does not work well.

The light sensor is located at the front bottom of the monitor. Please check:

• If you have removed the sensor protection sticker.

• If the Bright Intelligence / Bright Intelligence Plus function has been turned on. Check Eye Care > B.I.+ (Bright Intelligence Plus).

• If there are any obstacles in front of the sensor that keep the sensor from detecting the light properly.

• If there are any objects or clothing in bright colors in front of the sensor. Bright colors (especially white and fluorescent colors) reflect light and the sensor cannot detect the main light sources.

HDR

There is a message HDR: Emulated showing on the screen.

This means the input content is not HDR-compatible and the monitor is in HDR-emulated mode. Refer to Working with HDR technology on page 39 to check if a supported player, content, and the certified cable are used.

USB-C™ connection (models with USB-C™ ports)

No video or audio output from the laptop with USB-C™ connection.

Check the cable connections and menu settings in the following order.

• Check if the USB-C™ cable has been connected to the monitor and the laptop properly. See

Connect the PC video cable. on page 21 for more information.

• Check if the input source has been selected to USB-C from Input.

60 Troubleshooting

Remote control (selected models only)

The monitor does not respond to the remote control.

• Check if the remote control and the monitor are within the effective range and there are no obstacles between them. See The remote control (EW3280U only) on page 32 for more information.

• The remote control’s battery is running low. Replace the battery with a new one. See

Installing the battery on page 15 for more information.

• Check if the OSD controls are locked. To unlock the OSD controls, press and hold any key on the rear of the monitor for 5 seconds.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service.

61 Troubleshooting

Benq 9H.LJ2LA.TBE User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright

Disclaimer

Power Safety

Getting started

Getting to know your monitor

Front view

Back view

Connections

Getting to know your remote control (EW3280U only)

Front view

Installing the battery

Power delivery of USB-C™ port on your monitor (EW3280U / EW2780U)

How to assemble your monitor hardware

How to detach the stand and the base

Using the monitor wall mounting kit

Getting the most from your BenQ monitor

How to install the monitor on a new computer

How to upgrade the monitor on an existing computer

How to install on Windows 10 system

How to install on Windows 8 (8.1) system

How to install on Windows 7 system

How to adjust your monitor

The remote control (EW3280U only)

The control panel

5-way controller and basic menu operations

Working with the hot keys

Working with the HDR Mode key (EW3280U) or HDRi hot key (EW2780U / EW2780Q)

Adjusting screen brightness automatically (Bright Intelligence Plus)

Working with HDR technology

Adjusting volume quickly (EW3280U)

Choosing an audio scenario

Adjusting display mode

Choosing an appropriate picture mode

Connecting the monitor to your MacBook series product

Enabling color vision accessibility (Color Weakness)

Activating FreeSync (EW3280U only)

Working with Video Format Support technology

Navigating the main menu

Input menu

Picture menu

Color menu

Audio menu

Eye Care menu

Custom Key menu

System menu

Troubleshooting

Frequently asked questions (FAQ)

Need more help?