Benq 9H.LJ1LB.QBE User Manual

LCD Monitor

User Manual

PhotoVue Photographer Monitor | SW Series

Copyright

Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

2

Safety precautions

0~3000 m10~90 %0~40 C 0~12000 m10~60 %-20~60 C

Power safety

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must
be used.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge
the battery. Do not cover the power adapter with paper or other objects that will reduce
cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the
unit if it is damaged or exposed to excess moisture.

3

Care and cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Do not use any liquid, aerosol, glass or alcohol
cleaners. To clean the monitor screen, see Cleaning the LCD screen on page 5 for details.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need
to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and
identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.

• Contact your place of purchase or visit the local website from www.BenQ.com for more
support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate
your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

4

Cleaning the LCD screen

Please follow these safety instructions for best performance, and long life for your monitor.

Due to the special panel coating, smudges and fingerprints on the monitor screen could be
obvious. Be sure to follow the instructions to clean the screen surface appropriately.

Using the screen cleaning roller (recommended)

There is one screen cleaning roller in the product package. The supplied roller is highly
recommended to clean your monitor screen. It is an eco-friendly design as it is reusable,
washable, and liquid-free.

1. Unplug the monitor from the power outlet before cleaning.

2. Take the roller out of its box. Make sure there is no sharp debris on the roller surface to
avoid scratching the screen.

3. Move the roller on the stained area of the screen gently. It helps remove dust, fingerprints,
and smudges from the monitor screen. Hold the edge of the monitor and avoid excessive
force on the screen.

Care and storage

• The roller may get dirty after using several times and may not be able to clean the screen

properly. Wash it under running water and remove debris from the roller by hand if necessary.
Keep it in a cool place until it is dry. Make sure it is completely dry before the next cleaning.

5

• Do not blow-dry the roller.

°C ~ 40°C

BenQ Service

• Do not try to wipe the roller clean by a wet cloth or tissue as the fibers may be left on the
roller and keep it from cleaning the monitor screen properly.

• Do not expose the roller to direct sunlight. Keep it away from sources of heat (such as
radiators, space heaters, stoves, and so on).

• Use and store the roller between 0 °C - 40 °C. Put the roller back to its box if it is not used
for a long time.

• If your monitor screen can not be cleaned up by the roller even if it is properly washed,
contact local customer service for the availability of a new roller.

If you drop the roller by accident, dirt or tiny sharp debris may be stuck on the silicon roller. Wash and dry it
before use.

6

Using a screen cleaner (purchased separately)

Alcohol

• Use screen cleaning wipes which are pre-moistened and alcohol-free. You can wipe away oil
and fingerprints easily.

• Use an alcohol-free screen cleaner kit. Spray on the microfiber cloth that came with the
screen cleaner kit, and wipe smudges off the screen.

• Make sure no liquid goes into the gap between the screen and the bezel. Liquids inside the
monitor could cause short circuits.

7

Table of Contents

Copyright ......................................................................................................................................2

Safety precautions .......................................................................................................................3

Cleaning the LCD screen ..........................................................................................................5

Using the screen cleaning roller (recommended) .............................................................................. 5

Using a screen cleaner (purchased separately) ....................................................................................7

Getting started .......................................................................................................................... 10

Getting to know your monitor ............................................................................................. 13

Front view.................................................................................................................................................. 13

Back view ................................................................................................................................................... 13

Input and output ports ........................................................................................................................... 14

Connections .............................................................................................................................................. 15

How to assemble your monitor hardware ........................................................................ 17

How to detach the stand and the base ............................................................................................... 23

Installing shading hood (optional step) ................................................................................................ 25

Adjusting the monitor height ................................................................................................................ 30

Rotating the monitor .............................................................................................................................. 31

Viewing angle adjustment ....................................................................................................................... 32

Using the monitor wall mounting kit ................................................................................................... 33

Getting the most from your BenQ monitor ...................................................................... 34

How to install the monitor on a new computer .............................................................................. 35

How to upgrade the monitor on an existing computer ................................................................. 36

How to install on Windows 10 system .............................................................................................. 37

How to install on Windows 8 (8.1) system .......................................................................................38

How to install on Windows 7 system ................................................................................................ 39

How to adjust your monitor ................................................................................................. 40

The control panel..................................................................................................................................... 40

Hotkey Puck G2 and its basic operations .......................................................................................... 41

Basic menu operation ............................................................................................................................. 43

Customizing the hot keys....................................................................................................................... 44

Working with HDR technology............................................................................................................ 44

Adjusting the display color..................................................................................................................... 45

Adjusting display mode ........................................................................................................................... 46

Choosing an appropriate picture mode.............................................................................................. 46

Video source selection in PIP/PBP mode............................................................................................ 46

Minimizing the color difference between the screen and the hardcopy (Paper Color Sync) 46

Navigating the main menu ...................................................................................................... 48

Display menu ............................................................................................................................................. 49

Color Adjustment menu ........................................................................................................................ 51

PIP/PBP menu ............................................................................................................................................ 56

8

System menu ............................................................................................................................................. 58

Controller Key menu .............................................................................................................................. 62

Troubleshooting ........................................................................................................................64

Frequently asked questions (FAQ)....................................................................................................... 64

Need more help?...................................................................................................................................... 66

Appendix: Advanced software ...............................................................................................67

12/11/19

Getting started

When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Stand

Monitor Base

Screen Cleaning Roller

Quick Start Guides
(One attached to the monitor screen and
the other in the package.)

CD-ROM

Power Cord
(Picture may differ from product supplied
for your region.)

10 Getting started

Video Cable: DP

L2

Lt

L1

R2

Rt

R1

(Optional accessory)

Video Cable: DP to mini DP

Video Cable: HDMI

Audio Cable
(Optional accessory)

USB Cable: USB-C™

Use of the supplied USB-C™ cable is
recommended to ensure data transmission
quality.

USB Cable

Hotkey Puck G2

Shading hood

11 Getting started

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

12 Getting started

Getting to know your monitor

12

35

6

7

4

Front view

Back view

1. Control buttons

2. Power button

3. Cable management hole

4. Input and output ports

5. Kensington lock slot

6. USB ports (downstream;
connecting to USB devices)

7. SD card slot

13 Getting to know your monitor

Input and output ports

12346785

Available input and output ports may vary depending on your purchased model. Check the

Specification document on the provided CD for details.

1. AC power input jack

2. Service port

3. Hotkey Puck G2 socket

4. HDMI socket

5. DisplayPort socket

6. USB-C™ port

7. Headphone jack

8. USB port (upstream; connecting to the
PC)

• Depending on the product specifications, the supported resolution and timing may vary.

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

14 Getting to know your monitor

Connections

Speakers /
Headphone

USB peripherals

SD card

PC / Notebook

Hotkey Puck G2

The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.

For detailed connection methods, see page 19 - 20.

Due to USB-C™ technology limitation, the USB transmission speed is determined only by the selected refresh
rate. See for Options for data transfer via USB-C™ on page 61 more information.

15 Getting to know your monitor

Power delivery of USB-C™ port on your monitor

With the power delivery function, your monitor helps supply power to the connected
USB-C™ devices.

USB-C™ Power Delivery

5V / 3A

9V / 3A

12V / 3A

15V / 3A

20V / 3A

• A connected device needs to be equipped with a USB-C™ connector that supports charging
function via USB power delivery.

• The connected device can be charged via USB-C™ port even when the monitor is in power
saving mode. (*)

• The USB power delivery is up to 60W. If the connected device requires more than 60W for
operation or for boot up (when the battery is drained), use the original power adapter that
came with the device.

• The information is based on the standard testing criteria and is provided for reference. The
compatibility is not guaranteed as the user environments vary. If a separately purchased
USB-C™ cable is used, make sure the cable is certified by USB-IF and is full-featured, with

power delivery and video / audio / data transfer functions.

*: Charging via USB-C™ in monitor power saving mode is available when the USB-C Awake function is enabled.
Go to

System > USB-C Awake and select ON.

16 Getting to know your monitor

How to assemble your monitor hardware

Quick Start Guide

• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. The location and available input and output jacks may
vary depending on the purchased model.

• The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link
"Adjusting the Screen Resolution" for more information.

Avoid finger pressure on the screen surface.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.

Gently lay the screen face up on a flat clean padded
surface so you can follow the instructions printed on
the quick start guide.

Attach the monitor stand to the monitor base as
illustrated. Make sure to align the arrow on the end of
the stand to the one on the monitor.

Turn the stand clockwise until you cannot go further.

17 How to assemble your monitor hardware

Tighten the thumbscrew on the bottom of the monitor

3

2

1

1

2

1

2

base as illustrated. And then turn the stand
counterclockwise to face forward.

Gently turn the screen over to install the monitor stand
arm and base.

Orient and align the stand arm with the monitor ( ),
push them together until they click and lock into place

().

Gently attempt to pull them back apart to check that
they have properly engaged.

Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.

You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.

Quick Start Guide

18 How to assemble your monitor hardware

2. Connect the PC video cable

The video cables included in your package and the socket
illustrations on the right may vary depending on the product
supplied for your region.

To Connect the HDMI Cable

Connect the plug of the HDMI cable to the HDMI port
on the monitor. Connect the other end of the cable to
the HDMI port of a digital output device.

Either

To Connect the DP Cable

Connect the plug of the DP cable to the monitor video
socket. Connect the other end of the cable to the
computer video socket.

After the monitor and the computer are powered on, if the
image is not displayed, disconnect the DP cable. Connect the
monitor to any video source other than DP first. Go to

System and DP on the OSD menu of the monitor and

change the setting from
unplug the current video cable and re-connect the DP cable.
To g o t o t h e O S D m e n u , s e e Basic menu operation on page

43.

1.4 to 1.1. Once the setting is done,

To Connect the USB-C™ Cable

Connect the plug of the supplied USB-C™ cable to the
USB-C™ port on the monitor. Connect the other end
of the cable to the USB-C™ port of a laptop. It allows
signal, audio, and data transmission from the laptop to
the monitor.

The USB-C™ port on the monitor supports power delivery.
See Power delivery of USB-C™ port on your monitor on

page 16 for more information. If a separately purchased

USB-C™ cable is used, make sure the cable is certified by
USB-IF and is full-featured, with power delivery and video /
audio / data transfer functions.

Or

Or

Due to USB-C™ technology limitation, the USB
transmission speed is determined only by the selected
refresh rate. See USB-C Configuration on page 60 and

Options for data transfer via USB-C™ on page 61 for more

information.

19 How to assemble your monitor hardware

3. Connect the audio cable.

TV OUT

PDI
F­OU
T

SDIF-

O
U
T

You may connect headphones to the headphone jack
found on the back side of the monitor.

4. Connect USB devices.

To Connect the USB Type-B Cable

Connect the USB cable between the PC and the
monitor (via the upstream USB port at the back). This
upstream USB port transmits data between the PC and
the USB devices connected to the monitor.

Connect USB devices via other USB ports
(downstream) on the monitor. These downstream USB
ports transmit data between connected USB devices
and the upstream port.

The USB hubs (downstream ports) are available when either
the USB Type-B or Type-C™ port is in use.

5. Connect the memory card.

Insert an SD or MMC memory card following the
direction indicated on the card to exchange files.

Supported memory card formats are as follows:

•SD / SDHC / SDXC

•MMC

6. Connect the Hotkey Puck G2 to the
monitor.

Connect the Hotkey Puck G2 to the mini USB port
(exclusively for Hotkey Puck connection) on the rear of
the monitor.

20 How to assemble your monitor hardware

And place the Hotkey Puck G2 on the monitor stand or
to another desired place as illustrated.

For more information on Hotkey Puck G2, see Hotkey

Puck G2 and its basic operations.

7. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the

other end to a power outlet just yet.

8. Organize the cables.

Quick Start Guide

Route the cables via the cable management hole.

9. Connect-to and turn-on the power.

Plug the other end of the power cord into a power
outlet and turn it on.

Picture may differ from product supplied for your region.

21 How to assemble your monitor hardware

10.Remove the quick start guide from the
screen surface.

Turn on the monitor by pressing the power button on
the monitor.

Turn on the computer too, and follow the instructions
in Getting the most from your BenQ monitor on page

34 to install the monitor software.

To extend the service life of the product, we recommend
that you use your computer's power management function.

Quick Start Guide

22 How to assemble your monitor hardware

How to detach the stand and the base

1

2

1

2

Release button

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like a towel on
the desk for padding, before laying the screen face down
on a flat clean padded surface.

Please be careful to prevent damage to the monitor. Placing
the screen surface on an object like a stapler or a mouse will
crack the glass or damage the LCD substrate voiding your
warranty. Sliding or scraping the monitor around on your
desk will scratch or damage the monitor surround and
controls.

2. Remove the monitor stand.

While pressing and holding the quick release button

( ), detach the stand from the monitor ( ).

3. Remove the monitor base.

Release the thumbscrew on the bottom of the monitor
base.

1

2

23 How to assemble your monitor hardware

Turn the stand counterclockwise until you cannot go
further.

And then detach the base from the stand.

24 How to assemble your monitor hardware

Installing shading hood (optional step)

top plate

R2

Rt

To prevent glare or most of unwanted reflections from other light sources off your screen, you can install the
shading hood (provided or purchased separately, depending on the product supplied for your region).

• Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are
well-designed and can fit into your monitor properly. Do not use excessive force when installing the shading
hood to avoid possible damage.

• Avoid finger pressure on the screen surface.

You can find the carved arrows on the inner side of some plates. Refer to the installation
requirements and the printed marks to prepare the plates needed for landscape and portrait
installation separately.

Landscape installation

Plates required for landscape installation:

Lt

L2

R2

Rt

1. Prepare for the shading hood installation.

Place the monitor upright on its stand on a flat even
surface. Make sure the monitor is rotated to the
landscape mode.

Follow the illustrations to complete the installation
carefully.

2. Install the right hoods.

Align the arrow on plate (Rt) with the one on plate (R2)
and attach them together. Slide plate (Rt) to the end as
illustrated.

25 How to assemble your monitor hardware

3. Attach to the right side of the monitor.

L2

Lt

1

2

top plate

Align the hooks on the hood (plate R2) with the holes
on the right side of the monitor, and insert the hooks.
After that, press down plate (Rt) to fix it firmly.

4. Install the left hoods.

Align the arrow on plate (Lt) with the one on plate (L2)
and attach them together. Slide plate (Lt) to the end as
illustrated.

2

1

5. Attach to the left side of the monitor.

Align the hooks on the hood (plate L2) with the holes
on the left side of the monitor, and insert the hooks.
After that, press down plate (Lt) to fix it firmly.

6. Install the top plate.

Hook the top plate on plate (R2) and plate (L2) as
illustrated, and insert the top plate to the notch on the
top of the other plates.

2

1

26 How to assemble your monitor hardware

7. If you intend to calibrate the display’s color

top plate

by a colorimeter, slide to open the cover on
the top plate so the colorimeter can be
installed.

Follow the instruction manuals of the colorimeter you
purchased and the provided software (e.g.,

Element

process.

) to complete the installation and calibration

Palette Master

Portrait installation

Plates required for portrait installation:

Lt

L1

L2

1. Prepare for the shading hood installation.

Place the monitor upright on its stand on a flat even
surface. Make sure the monitor is rotated to the
portrait mode as instructed in Rotating the monitor on

page 31.

Follow the illustrations to complete the installation
carefully.

2. Install the right hoods.

Align the arrow on plate (R1) with the one on plate (R2)
and attach them together. Slide plate (R2) to the end as
illustrated.

Align the arrow on plate (Rt) with the one on plate (R1)
and attach them together. Slide plate (R1) along with
plate (R2) to the end as illustrated.

R2

R1

R1

R2

Rt

Rt

27 How to assemble your monitor hardware

3. Attach to the right side of the monitor.

2

1

L2

Lt

L1

2

1

2

1

top plate

Align the hooks on the hood with the holes on the right
side of the monitor, and insert the hooks. After that,
press down plate (Rt) to fix it firmly.

4. Install the left hoods.

Align the arrow on plate (L1) with the one on plate (L2)
and attach them together. Slide plate (L2) to the end as
illustrated.

Align the arrow on plate (Lt) with the one on plate (L1)
and attach them together. Slide plate (L1) along with
plate (L2) to the end as illustrated.

5. Attach to the left side of the monitor.

Align the hooks on the hood with the holes on the left
side of the monitor, and insert the hooks. After that,
press down plate (Lt) to fix it firmly.

6. Install the top plate.

Hook the top plate on plate (R2) and plate (L2) as
illustrated, and the top plate to the notch on the top of
the other plates.

28 How to assemble your monitor hardware

7. If you intend to calibrate the display’s color
by a colorimeter, slide to open the cover on
the top plate so the colorimeter can be
installed.

Follow the instruction manuals of the colorimeter you
purchased and the provided software (e.g.,

Element

process.

) to complete the installation and calibration

Palette Master

29 How to assemble your monitor hardware

Adjusting the monitor height

To adjust the monitor height, hold both the left and the
right sides of the monitor to lower the monitor or lift
it up to the desired height.

• Avoid placing hands on the upper or lower part of the
height-adjustable stand or at the bottom of the monitor, as
ascending or descending monitor might cause personal
injuries. Keep children out of reach of the monitor while
performing this operation.

• If the monitor has been rotated to portrait mode and height adjustment is desired, you should
be noted that the wide screen will keep the monitor from being lowered to its minimum
height. Pay attention not to hit the Hotkey Puck G2.

30 How to assemble your monitor hardware

Rotating the monitor

90

Rotate the monitor before installing the shading hood. See Portrait installation on page 27 for more information.

1. Pivot the display.

Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90
degrees.

Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in

Orientation, and apply the setting.

Depending on the operating system on your PC, different procedures should be followed to adjust the screen

orientation. Refer to the help document of your operating system for details.

2. Fully extend the monitor and tilt it.

Gently lift the display up and extend it to the maximum
extended position. Then tilt the monitor.

The monitor should be vertically extended to allow to rotate

from landscape to portrait mode.

3. Rotate the monitor 90 degrees clockwise as
illustrated.

To avoid the edge of the LCD display hitting the monitor base

surface while it is being rotated, do tilt and extend the monitor
to the highest position before you start to rotate the display. You
should also make sure there are no obstacles around the monitor
and there is enough room for cables. Remove the connected USB
peripherals and audio cable first.

31 How to assemble your monitor hardware

4. Adjust the monitor to the desired viewing
angle.

Viewing angle adjustment

You may position the screen to the desired angle with monitor tilt, swivel, and height
adjustment functions. Refer to the product specifications for details.

32 How to assemble your monitor hardware

Using the monitor wall mounting kit

The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the
installation of a wall mount bracket. Before starting to install a monitor wall mounting kit,
please read the precautions carefully.

Precautions

•Install your monitor and monitor mounting kit on a wall with flat surface.

•Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor. Refer to the product specifications for
weight information.

•Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

1. Remove the monitor stand.

Lay the screen face down on a clean and well-padded
surface. Detach the monitor stand as instructed in step
1~2 in How to detach the stand and the base on page

23.

2. Remove the screws on the back cover.

Use a cross-pointed screwdriver to release the screws
on the back cover. The use of a magnetic-head
screwdriver is recommended to avoid of losing the
screws.

In case you intend to use your monitor on the stand in the
future, please keep the monitor base, monitor stand, and
screws somewhere safe for future use.

3. Follow the instruction manuals of the wall
mount bracket you purchased to complete
the installation.

Use four M4 x 10 mm screws to fix a VESA standard wall
mount bracket to the monitor. Make sure that all screws are
tightened and secured properly. Consult a professional
technician or BenQ service for wall mount installation and
safety precautions.

33 How to assemble your monitor hardware

Getting the most from your BenQ monitor

To gain the most benefit from your new BenQ LCD monitor, you should install the custom
BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.

The circumstances under which you connect and install your BenQ LCD Monitor will
determine which process you need to follow to successfully install the BenQ LCD Monitor
driver software. These circumstances relate to which version of Microsoft Windows you are
using, and whether you are connecting the monitor and installing the software onto a new
computer (without existing monitor driver software), or whether you are upgrading an existing
installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its

Follow the wizard instructions until it asks you to select a monitor model. At that point, click
the

Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate

monitor model. Further details and step-by-step instructions for either an automatic (new) or
upgrade (existing) installation, see:

Found New Hardware wizard.

• How to install the monitor on a new computer on page 35.

• How to upgrade the monitor on an existing computer on page 36.

• If you require a User Name and Password to login to your Windows computer, you must be logged on as an
Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a network which has security access requirements, network
policy settings may prevent you from installing software on your computer.

• To check the name of the purchased model, refer to the specification label on the back of the monitor.

34 Getting the most from your BenQ monitor

How to install the monitor on a new computer

This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions. You
should instead be following the instructions for How to upgrade the monitor on an existing computer.

1. Follow the instructions in How to assemble your monitor hardware on page 17.

When Windows starts, it will automatically detect the new monitor and launch the Found New

Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.

2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

3. Check Search for a suitable driver for my device option, and click Next.

4. Check the option for CD-ROM drives (uncheck all others) and click Next.

5. Look to confirm that the wizard has selected the correct name of your monitor and click

Next.

6. Click Finish.

7. Restart the computer.

35 Getting the most from your BenQ monitor

How to upgrade the monitor on an existing computer

This instruction details the procedure for manually updating the existing monitor driver
software on your Microsoft Windows computer. It is currently tested as compatible for
Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and
cannot guarantee its operation on those systems.

Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and
letting Windows install the corresponding driver files from the CD. You need only steer it in the
right direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide
you through the file selection and installation process.

See:

• How to install on Windows 10 system on page 37.

• How to install on Windows 8 (8.1) system on page 38.

• How to install on Windows 7 system on page 39.

36 Getting the most from your BenQ monitor

How to install on Windows 10 system

1. Open Display Properties.

Go to Start, Settings, Devices, Devices and Printers and right-click the name of your
monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is

the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

37 Getting the most from your BenQ monitor

How to install on Windows 8 (8.1) system

1. Open Display Properties.

Move the cursor to the lower-right of the screen or press the Windows + C buttons on the
keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers
and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

38 Getting the most from your BenQ monitor

How to install on Windows 7 system

1. Open Display Properties.

Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the
name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the

driver software

Update Driver Software window, select the option Browse my computer for

.

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click

This will copy and install the appropriate monitor driver files to your computer.

Next.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

39 Getting the most from your BenQ monitor

How to adjust your monitor

12

The control panel

No. Name Description

1. Control keys Accesses the functions or menu items displayed on the screen,
right next to each key.

2. Power key Turns the power on or off.

40 How to adjust your monitor

Hotkey Puck G2 and its basic operations

1

2

3

4

6

5

Apart from the control keys, Hotkey Puck G2 also provides a quick way to control and access
the OSD menu.

• You need to connect the Hotkey Puck G2 to your monitor prior to use. Follow the instructions in Connect

the Hotkey Puck G2 to the monitor. on page 20.

• Hotkey Puck G2 is designed for BenQ LCD Monitor exclusively and is available for compatible models only.
Do not connect it to other devices with mini USB ports.

No. Name Description

1 Dial key (If no menu is displayed)

• Turn right or left to adjust Brightness by default. To
change the default settings, press and hold for 3 seconds to
bring up the setup menu to change the default setting.
Alternatively, go to Controller Key > Controller Key Dial
on the monitor.

• Press to bring up the main menu.

(On a menu)

• Turn right to scroll down the menu.

• Turn left to scroll up the menu.

• Press to confirm the selection.

(If a control bar is displayed)

• Turn right to increase the value.

• Turn left to decrease the value.

2 Return key • Returns to the previous menu.

3 Controller Key 1 • Press to switch to Adobe RGB (Color Mode) by default.

• Exits OSD menu.

• Press and hold for 3 seconds to bring up the setup menu to
change the default setting. Alternatively, see Customizing

the Controller Keys on Hotkey Puck G2 on page 42.

41 How to adjust your monitor

No. Name Description

4 Controller Key 2 • Press to switch to sRGB (Color Mode).

• Press and hold for 3 seconds to bring up the setup menu to
change the default setting. Alternatively, see Customizing

the Controller Keys on Hotkey Puck G2 on page 42.

5 Controller Key 3 • Press to switch to B+W (Color Mode).

• Press and hold for 3 seconds to bring up the setup menu to
change the default setting. Alternatively, see Customizing

the Controller Keys on Hotkey Puck G2 on page 42.

6 Rotation Key • Press repeatedly to cycle through available settings.

• Press and hold for 3 seconds to bring up the setup menu to
change the default setting. Alternatively, go to Controller

Key

> Rotation Key on the monitor.

Customizing the Controller Keys on Hotkey Puck G2

Keys on the Hotkey Puck G2 are designated for particular functions. You can change the default
settings as desired.

1. Press any of the control keys to bring up the hot key menu.

2. Select (

Menu) to access the main menu.

3. Go to Controller Key.

4. Select Controller Key 1, 2, 3.

5. On the sub menu, select a category.

6. Under the category, check to select up to 3 items for quick access by the Controller Keys
on Hotkey Puck G2. The numbers displayed by the chosen items refer to the Controller
Keys that the options are assigned to.

Alternatively, press and hold a key on the Hotkey Puck G2 for 3 seconds to bring up the setup menu to change
the default setting.

42 How to adjust your monitor

Basic menu operation

1 2

34

All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD
menu to adjust all the settings on your monitor.

1. Press any of the control keys.

2. The hot key menu is displayed. The left three controls are custom keys and are designated
for particular functions.

3. Select (

Menu) to access the main menu.

4. In the main menu, follow the icons next to the control keys to make adjustments or
selection. See Navigating the main menu on page 48 for details on the menu options.

No.

OSD in hot key

menu

Custom Key 1 • By default, the key is the hot key for Input. To change

OSD icon

in main

menu

Function

the default settings, see Customizing the hot keys on

page 44.

• For Up/Increase adjustment.

43 How to adjust your monitor

No.

OSD in hot key

menu

Custom Key 2 • By default, the key is the hot key for Color Mode. To

OSD icon

in main

menu

Function

change the default settings, see Customizing the hot

keys on page 44.

• For Down/Decrease adjustment.

Custom Key 3

/

• By default, the key is the hot key for Brightness. To
change the default settings, see Customizing the hot

keys on page 44.

• Enters sub menus.

• Selects menu items.

Menu • Activates the main menu.

• Returns to the previous menu.

Exit Exits OSD menu.

• OSD = On Screen Display.
The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after
a few seconds of no key activity.

• To unlock the OSD controls, press and hold any key for 10 seconds.

Customizing the hot keys

The left 3 control keys (also called custom keys) perform as hot keys to provide direct access
to pre-defined functions. You can change the default setting and designate different functions for
these keys.

1. Press any of the control keys to bring up the hot key menu. Select (

Menu) to access

the main menu.

2. Go to

System.

3. Select the custom key you want to change.

4. In the sub menu, select a function that can be accessed by this key. A pop-up message will
appear, showing that the setup is complete.

Apart from the control keys on the monitor, the controller key 1/2/3 on the Hotkey Puck G2 work as hot keys as
well. Press and hold one of the controller key (1/2/3) for 5 seconds to bring up a list of options, select another

feature of setup menu by pressing or , and confirm with . See Customizing the Controller Keys on

Hotkey Puck G2 on page 42 for more information.

Working with HDR technology

• Your monitor supports HDR10 and HLG technologies.

• The information regarding HDR-compatible devices and content in this document is most up-to-date at the
time of publication. For the latest information, contact your device manufacturer and content provider.

To enable HDR function, you need to have a compatible player and content.

44 How to adjust your monitor

1. Make sure a 4K HDR player is ready. Players with the following names and resolutions are

supported.

Commonly used names for 4K

4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p

(may vary by manufacturer)

Supported resolution or modes 3840 x 2160 @ 60 Hz

Commonly used names for
HDR10

HDR Premium, High Dynamic Range, HDR, Ultra HD
Premium

(may vary by manufacturer)

Commonly used name for HLG

Hybrid Log Gamma

(may vary by manufacturer)

2. Make sure HDR content is available. Content may come from 4K UHD (Blue-Ray) or new

HDR games on Xbox One S and PS4 Pro.

3. Make sure the player and the monitor have been connected via an appropriate cable:

• the provided HDMI / DP / DP to mini DP cable / USB-C™ cable (if available)

• an HDMI cable that is HDMI High Speed or HDMI Premium certified (for models with HDMI
inputs)

• a DP / DP to mini DP cable that is DisplayPort compliance certified (for models with DP inputs)

• a certified USB-C™ cable (for models with USB-C™ inputs)

Enabling HDR function

If the instructions in Working with HDR technology on page 44 are followed and the input
content is HDR-compatible, the OSD message HDR: On is displayed on the screen. This means
your content player and content are HDR-compatible and the HDR function is properly
enabled. Depending on the input signal, the monitor detects whether it is HDR10 or HLG
content and process the content properly.

If the connection is complete and no OSD message is displayed, this means the content player
and/or the content are not HDR-compatible. The monitor stays to the picture mode recently
chosen for non-HDR content.

Adjusting the display color

To adjust the display color, you can do one of the following:

• Apply the standard color setting from Color Adjustment > Color Mode.

• Change the display and color settings manually from the related OSD menus. Depending on
the Color Mode you just set, the available options for color adjustment may vary.
Once the adjustment is done, you can save the customized settings from Color Adjustment >

Save Color Settings.

• Use a colorimeter (purchased separately) to work with the provided software named Palette

Master Element

more information (Palette Master Element How-to-Use Guide). See Appendix: Advanced

software on page 67.

and optimized the display color. Visit the website for software download and

• To apply the calibrated result, go to Color Adjustment > Color Mode > calibration modes.

45 How to adjust your monitor

Adjusting display mode

To display images of aspect ratio other than 16:9 and size other than the panel size of your
purchased model, you can adjust the display mode on the monitor.

1. Press any of the control keys to bring up the hot key menu. Select (Menu) to access
the main menu.

2. Go to Display and Aspect Ratio.

3. Select an appropriate display mode. The setting will take effect immediately.

Choosing an appropriate picture mode

Your monitor provides various picture modes that are suitable for different types of images. See

Color Mode on page 52 for all the available picture modes.

Go to

Color Adjustment and Color Mode for a desired picture mode.

Video source selection in PIP/PBP mode

Your monitor scans for the available video sources in the following order: HDMI, DP, and
USB-C™, and displays the first available one. This video source will become the main source in
PIP/PBP mode. You will need to decide the second source for PIP/PBP mode from the menu in

PIP/PBP Source on page 57. Menu options that are not available will become grayed out.

Refer to the following table to find your main source and its supporting second sources.

Possible second sources

Inputs

HDMI-1VVVV
HDMI-2VVVV

Main source

DP VVVV

USB-C™ V V V V

HDMI-1 HDMI-2 DP USB-C™

Minimizing the color difference between the screen and the hardcopy (Paper Color Sync)

Your monitor features Paper Color Sync technology that helps minimize the color difference
between the monitor and the hardcopy printed by the connected printer. Once the printing
result is predictable on the screen, you can retouch the image efficiently.

No additional software is required if you are working exactly with the following:

• Printer: Canon PIXMA PRO-10

• Paper: Canon Photo Paper Pro Lustor

• Color gamut of the image to be printed: sRGB (the information is usually available in the

image properties)

1. Make sure the specified printer, paper, and the images are ready.
If you cannot meet the above requirements, you will need the software solution P

46 How to adjust your monitor

aper

Color Sync, which supports more printers, papers, and color gamuts. See Appendix:

Advanced software on page 67 for more information.

2. Go to Color Adjustment and Color Mode.

3. Select Paper Color Sync. And then you can retouch the images as desired or print the
images.

47 How to adjust your monitor

Navigating the main menu

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.

Press any of the control keys to bring up the hot key menu. Select (Menu) to access the
main menu. See Basic menu operation on page 43 for details.

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain functions,
their settings and related items will not appear on the menu.

The OSD menu languages may differ from the product supplied to your region, see Language on page 59 under

System and OSD Settings for more details.

For more information on each menu, please refer to the following pages:

• Display menu on page 49

• Color Adjustment menu on page 51

• PIP/PBP menu on page 56

• System menu on page 58

• Controller Key menu on page 62

48 Navigating the main menu

Display menu

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Mode: Adobe RGB

Display

Color Adjustment

PIP/PBP

System

Controller Key

Input

Aspect Ratio

1. Select (Menu) from the hot key menu.

2. Use or to select Display.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Input Use this to change the input to that appropriate to your video

cable connection type.

• HDMI-1

• HDMI-2

• DP

• USB-C

49 Navigating the main menu

Item Function Range

Aspect
Ratio

This feature is provided to allow aspect ratios other than 16:9
to be displayed without geometric distortion.

Full Scales the input image to fill the screen. Ideal

for 16:9 aspect images.

Aspect The input image is displayed without geometric

distortion filling as much of the display as
possible.

1:1 Displays the input image in its native resolution

without scaling.

50 Navigating the main menu

Color Adjustment menu

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Mode: Adobe RGB

Display

Color Adjustment

PIP/PBP

System

Controller Key

Color Mode

Brightness

Contrast

Sharpness

Color Temp.

Gamma

Color Gamut

Hue

Brightness

80

1. Select (Menu) from the hot key menu.

2. Use or to select Color Adjustment.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

51 Navigating the main menu

Item Function Range

Color Mode Select a color mode that best suits the type of images shown

on the screen.

Adobe
RGB

sRGB For better color matching representation with

For better color matching representation with
Adobe® RGB compatible peripherals.

sRGB compatible peripherals.

B+W Applies a black and white theme. • Level 1

• Level 2

• Level 3

Rec. 709 For better color matching representation with

Standard Rec. 709.

DCI-P3 For better color matching representation with

Standard DCI-P3.

Display P3 For better color matching representation with

Standard Display-P3.

M-book Minimizes the visual differences between the

monitor and the connected MacBook series
product.

HDR For better color matching representation with

High Dynamic Range (HDR) technology.

DICOM For viewing DICOM images. It is

recommended for displaying medical images.

DICOM as the abbreviation of Digital Imaging and
Communications in Medicine is a standard for
handling, storing, printing, and transmitting medical
images.

Paper
Color Sync

Minimizes the color difference between the
monitor and the hardcopy. It works with the

Paper Color Sync software to simulate the

display colors with the selected printers and
paper stocks. See Minimizing the color

difference between the screen and the
hardcopy (Paper Color Sync) on page 46 for

more information.

52 Navigating the main menu

Item Function Range

Calibration
1

Calibration
2

Applies the calibration result optimized by the
provided calibration software named Palette

Master Element

and your colorimeter
(purchased separately). Visit the website for
software download and more information

Calibration
3

Custom Applies a combination of color settings defined

(Palette Master Element How-to-Use Guide).
See Appendix: Advanced software on page 67.

by users.

Brightness Adjusts the balance between light and dark shades. 0 to 100

Contrast Adjusts the degree of difference between darkness and

0 to 100

lightness.

Sharpness Adjusts the clarity and visibility of the edges of the subjects in

0 to 10

the image.

Color Temp.

5000K

Applies a color tint (cool or warm) to the

image. Color temperature is measured in K

6500K

9300K

(Kelvin) degrees. The display becomes reddish
if the color temperature is low, and becomes
bluish if the color temperature is high.

Some color gradations may not be displayed well if
this the setting has been adjusted.

Custom Allows to adjust color temperature by 100K. 5000K ~

9300K

User
Define

The blend of the Red, Green and Blue primary
colors can be altered to change the color tint
of the image. Go to the succeeding R (red),

G (green), and B (blue) menus to change the

• R (0~100)

• G (0~100)

• B (0~100)

settings.
Decreasing one or more of the colors will
reduce their respective influence on the color
tint of the image. (e.g. if you reduce the Blue
level the image will gradually take on a
yellowish tint. If you reduce Green, the image
will become a magenta tint.)

Gamma Adjusts the tone luminance. • 1.6

• 1.8

• 2.0

• 2.2

• 2.4

• 2.6

• sRGB

53 Navigating the main menu

Item Function Range

Color
Gamut

Adobe
RGB

Suitable for Adobe® RGB compatible
peripherals.

sRGB Suitable for sRGB compatible peripherals.

Rec. 709 For better color matching representation with

Standard Rec. 709.

DCI-P3 For better color matching representation with

Standard DCI-P3.

Hue Adjusts the degree of how we perceive colors.

Some color gradations may not be displayed well if this the setting
has been adjusted.

Saturation Adjusts the purity degree of colors.

Some color gradations may not be displayed well if this the setting
has been adjusted.

• R

• G

• B

• C

• M

• Y

• R

• G

• B

• C

• M

• Y

Black Level Adjusts the luminance of the dark areas in an image. 0~10

Save Color
Settings

Reset Color

Saves a new set of customized color settings.

Resets the custom color settings to the factory defaults. • YES

Custom Mode

• NO

Available menu options for each color mode

Depending on the Color Mode you just set, the available options for color adjustment may vary.
Color modes and the available display options are as follows:

SW321C

Color Mode Brightness Contrast Sharpness

Adobe RGB V V V

sRGB V V V

Color
Te m p .

5000K /

6500K

5000K /

6500K

Settings

Gamma

2.2

2.2 / sRGB sRGB N/A N/A V

Color

Gamut

Adobe

RGB

Hue Saturation Black Level

N/A N/A V

B+W (*) V V V N/A N/A N/A N/A N/A N/A

Rec. 709 V V V 6500K 2.2 / 2.4 Rec. 709 N/A N/A N/A

M-book V V V N/A N/A N/A N/A N/A N/A

54 Navigating the main menu

SW321C

Settings

Color Mode Brightness Contrast Sharpness

DCI-P3 V V V N/A

Display-P3 V V V 6500K sRGB DCI-P3 N/A N/A N/A

DICOM V V V N/A N/A N/A N/A N/A N/A

HDR V V V N/A N/A N/A N/A V N/A

Calibration 1 N/A N/A V N/A N/A N/A V V N/A

Calibration 2 N/A N/A V N/A N/A N/A V V N/A

Calibration 3 N/A N/A V N/A N/A N/A V V N/A

Custom VVVVVVVVV

Paper Color

Sync

N/A N/A N/A N/A N/A N/A N/A N/A N/A

Color
Te m p .

Gamma

2.2 / 2.4 /

2.6

Color

Gamut

DCI-P3 N/A N/A N/A

Hue Saturation Black Level

• V: all options are available for adjustment.
N/A: all options are not available for adjustment.

• *: 3 levels are provided for adjustment.

55 Navigating the main menu

PIP/PBP menu

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain functions,

their settings and related items will not appear on the menu.

Mode: Adobe RGB

Display

Color Adjustment

PIP/PBP

System

Controller Key

Mode

PIP/PBP Source

PIP Size

H. Position

V. Position

Color Gamut

Gamma

Color Temp.

PIP

PBP

OFF

1. Select (Menu) from the hot key menu.

2. Use or to select PIP/PBP.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Mode Sets the PIP or PBP mode. Pictures from two independent

video sources are displayed on the screen at the same time.

PIP The Picture-in-Picture (PIP) mode displays the

main video source on the screen while the
second source in an inset window (sub
window).

PBP Allows to display images from two different

video sources side-by-side.

OFF Disables PIP/PBP mode.

56 Navigating the main menu

Item Function Range

PIP/PBP
Source

Sets the second video source for the PIP/PBP mode. • HDMI-1

• HDMI-2

• DP

• USB-C

PIP Size Determines the size of the inset window in the PIP mode. • Small

• Medium

• Large

H. Position Adjusts the horizontal position of the inset window in the PIP

0~100

mode.

V. Position Adjusts the vertical position of the inset window in the PIP

0~100

mode.

Color
Gamut

Reproduces the color gamut set by specified standards of the
inset window in PBP mode.

Adobe RGB

•

• sRGB

•

Rec. 709

• DCI-P3

Gamma Adjusts the tone luminance of the inset window in PBP mode. • 1.6

Color Temp. Applies a color tint (cool or warm) to the image of the inset

window in PBP mode. Color temperature is measured in K
(Kelvin) degrees. The display becomes reddish if the color
temperature is low, and becomes bluish if the color
temperature is high.

Contrast Adjusts the contrast of the inset window (sub window) in the

PIP/PBP mode.

Sharpness Adjusts the sharpness of the inset window (sub window) in

the PIP/PBP mode.

To adjust the contrast and the sharpness of the main source, go to
the

Color Adjustment menu. See page 53 for more information.

• 1.8

• 2.0

• 2.2

• 2.4

• 2.6

• sRGB

• 5000K

• 6500K

• 9300K

0~100

0~10

57 Navigating the main menu

System menu

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain functions,
their settings and related items will not appear on the menu.

Mode: Adobe RGB

Display

Color Adjustment

PIP / PBP

System

Controller Key

OSD Settings

CAL. Reminder

USB-C Awake

OSD Key Bri.

RGB PC Range

DP

USB-C Configuration

Audio

Language

Display Time

OSD Lock

5 sec.

10 sec.

15 sec.

20 sec.

25 sec.

30 sec.

1. Select (Menu) from the hot key menu.

2. Use or to select System.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

58 Navigating the main menu

Item Function Range

OSD Settings Language Sets the OSD menu language.

The language options displayed on your OSD
may differ from those shown on the right,
depending on the product supplied in your
region.

• English

• Français

• Deutsch

• Italiano

• Español

• Polski

• Česky

• Magyar

• Română

• Nederlands

• Русский

• Svenska

• Português

•

• 日本語

• 한국어

CAL.
Reminder

• 繁體中文

• 简体中文

Display
Time

Adjusts the display time of the OSD menu.

• 5 sec.

• 10 sec.

• 15 sec.

• 20 sec.

• 25 sec.

• 30 sec.

OSD Lock Prevents all the monitor settings from being

accidentally changed. When this function is
activated, the OSD controls and hotkey
operations will be disabled.

To unlock the OSD controls, press and hold any
key for 10 seconds.

Sets to remind you when monitor calibration is
recommended. When the monitor is in use, the used time

• ON

• OFF

is automatically calculated by a built-in timer.

USB-C Awake If this function is disabled, the USB-C™ port is not

supplied with power while the monitor is in standby
mode.
To keep supplying power to the USB-C™ port in
monitor’s standby mode, change the setting to ON.

• ON

• OFF

59 Navigating the main menu

Item Function Range

OSD Key Bri. Adjusts the LED indicator’s brightness of the power key. 0 ~ 5

RGB PC
Range

DP Selects an appropriate DP standard for data transmission. • 1.1

Determines the range of color scales. Select an option
that matches the RGB range setting on the connected
HDMI / DP device.

• Auto Detect

• RGB (0~255)

• RGB (16~235)

• 1.4

USB-C
Configuration

Audio

Vo l u me Adjusts the audio volume. 0~100

Sets the refresh rate of the input video via USB-C™ port.
The USB transmission speed changes accordingly due to
USB-C™ technology limitation. See Options for data

transfer via USB-C™ on page 61 for more information.

Available when the input source is USB-C™.

Mute Mutes the audio input. • ON

• UHD@60Hz +

USB 2.0

• UHD@30Hz +
USB 3.1

• OFF

AMA Improves the gray level response time of the LCD panel. • ON

• OFF

Auto Power
Off

Sets the time to power off the monitor automatically in
power saving mode.

• OFF

• 10 min.

• 20 min.

• 30 min.

Auto Pivot Sets to rotate the OSD menu with the monitor. • ON

• OFF

Resolution
Notice

Sets whether to display the resolution notice of the
recommended resolution when a new input source is

ON

•

• OFF

detected by the monitor.

Custom Key 1 Sets the function to be accessed by custom key 1. • Brightness

Custom Key 2 Sets the function to be accessed by custom key 2.

Custom Key 3 Sets the function to be accessed by custom key 3.

• Contrast

• Input

• Color Mode

• Color Temp.

• Gamma

• Color Gamut

60 Navigating the main menu

• PIP/PBP

Item Function Range

DDC/CI Allows the monitor settings to be set through the

software on the PC.

DDC/CI, short for Display Data Channel/Command Interface,
which was developed by Video Electronics Standards
Association (VESA). DDC/CI capability allows monitor controls
to be sent via the software for remote diagnostics.

Information Displays the current monitor property settings.

Reset All Resets all mode, color and geometry settings to the

factory default values.

• ON

• OFF

• Input

• Input bit

• Current

Resolution

• Optimum

Resolution

(best with the
monitor)

• HDR

• Model Name

• YES

• NO

Options for data transfer via USB-C™

SW321C 3840 x 2160@60Hz + USB 2.0 3840 x 2160@30Hz + USB 3.1

Refresh rate 60 Hz 30 Hz

USB transmission speed 480Mbps 5Gbps

61 Navigating the main menu

Controller Key menu

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain functions,
their settings and related items will not appear on the menu.

Mode: Adobe RGB

Display

Color Adjustment

PIP / PBP

System

Controller Key

Controller Key 1, 2, 3

Rotation Key

Controller Key Dial

Color Mode

Input

Adobe RGB

sRGB

B+W

Rec. 709

DCI-P3

Display P3

M-book

HDR

2

1

1. Select (Menu) from the hot key menu.

2. Use or to select Controller Key.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Controller
Key 1, 2, 3

Sets the function to be accessed by controller key 1 / 2 / 3
on Hotkey Puck G2. See Hotkey Puck G2 and its basic

operations on page 41 for the location of the keys.

Select a category first, and choose up to 3 options to be
accessed by these keys. The numbers displayed next to
the selected items are the controller keys that the options
are designated to.

Rotation Key Sets the function to be accessed by the Rotation key on

Hotkey Puck G2. See Hotkey Puck G2 and its basic

operations on page 41 for the location of the key.

Select a category first, and choose up to 3 options to be
accessed by this key.

Color Mode

•

•

Input

• Color Mode

• Input

• Mute

62 Navigating the main menu

Item Function Range

Controller
Key Dial

Sets the function to be accessed by the Dial key on
Hotkey Puck G2. See Hotkey Puck G2 and its basic

operations on page 41 for the location of the key.

• Brightness

• Contrast

• Volume

63 Navigating the main menu

Troubleshooting

Frequently asked questions (FAQ)

Imaging

The image is blurred.

• Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

• If a VGA extension cable is used, remove the extension cable for the test. Is the image now
in focus? If not, optimize the image by working through the instructions in the "Adjusting

the refresh rate"

blurring to occur due to conduction losses in extension cables. You can minimize these
losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the
native resolution.

section on the link "Adjusting the Screen Resolution". It is normal for

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.

• Clean the LCD screen.

• Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.

Go to Picture and Reset Color, and then choose YES to reset the color settings to the
factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.

The image is distorted, flashes or flickers.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running
at its native resolution. To have the optimal display performance of each type of input sources,
you can use the Display Mode function to set a proper aspect ratio for the input sources. See

Aspect Ratio on page 50 for details.

64 Troubleshooting

The image is displaced in one direction.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

Faint shadow from the static image displayed is visible on the screen.

• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.

• Use a screensaver to prevent the occurrence of image retention.

Power LED indicator

The LED indicator is solid white or flashing white.

• If the LED lights up in solid white, the monitor is powered on.

• If the LED is illuminated in white and there is a message Out of Range on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read the "Preset display modes" section
from the link "Adjusting the Screen Resolution".

• If the LED is illuminated in flashing white, the power management mode is active. Press any
button on the computer keyboard or move the mouse. If that does not help, check the signal
cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.

• If the LED is off, check the power supply mains socket, the external power supply and the
mains switch.

OSD controls

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10
seconds.

OSD messages

A message Out of Range on the screen during computer boot up process.

If there is a message Out of Range on the screen during computer boot up process, this
means computer compatibility caused by operating system or graphic card. The system will
adjust the refresh rate automatically. Just wait until the operating system is launched.

65 Troubleshooting

Audio

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).

• Check whether the headphone jack is properly connected.

• If the external speakers are USB-powered, check whether the USB connection is OK.

• Increase the volume (volume may be muted or too low) on the external speakers.

• If USB-C™ connection is established, make sure the appropriate audio output setting on
your laptop has been selected. You may look for options similar to "USB headphone".

HDR

There is a message HDR: Emulated showing on the screen.

This means the input content is not HDR-compatible and the monitor is in HDR-emulated
mode. Refer to Working with HDR technology on page 44 to check if a supported player,
content, and the certified cable are used.

USB-C™ connection

No video or audio output from the laptop with USB-C™ connection.

Check the cable connections and menu settings in the following order:

• Check if the USB-C™ cable has been connected to the monitor and the laptop properly. See

Connect the PC video cable on page 19 for more information.

• Check if the input source has been selected to USB-C on Display > Input.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from www.BenQ.com for more support and local customer service.

66 Troubleshooting

Appendix: Advanced software

Apart from the built-in technologies and features available on this product, you are provided
with more software applications to enhance and extend the product functionality. Download
the software and its user guide as instructed from the BenQ website.

• Palette Master Element

The Palette Master Element software simplifies calibration and reliably produces accurate
color results. Palette Master Element can be used to fine-tune the color engine in certain BenQ
monitors and fully supports X-Rite / Datacolor colorimeters.

• Paper Color Sync

Paper Color Sync software helps sync the color settings between the image, the

The
computer, and the printer so the printing result is predictable.

Software access: www.BenQ.com >
the Software tab

User guide: www.BenQ.com > Support > Download & FAQ > the purchased model > the

User Manual tab

Support > Download & FAQ > the purchased model >

67 Appendix: Advanced software