Benq 9H.LGPLB.QBE User Manual

XL

XL Series
User Manual

Copyright

Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

2

Power Safety

0~3000 m10~90 %0~40 C 0~12000 m10~60 %-20~60 C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must
be used.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge
the battery. Do not cover the power adapter with paper or other objects that will reduce
cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the
unit if it is damaged or exposed to excess moisture.

Care And Cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.

3

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately)
are stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD
monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need
to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and
identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.

• Contact your place of purchase or visit the local website from www.BenQ.com for more
support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate
your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

4

Table of Contents

Copyright ...................................................................................................................................... 2

Disclaimer ..................................................................................................................................... 2

Power Safety ................................................................................................................................3

Getting started .............................................................................................................................7

Getting to know your monitor ................................................................................................9

Front view .................................................................................................................................................... 9

Back view...................................................................................................................................................... 9

How to assemble your monitor hardware .........................................................................10

How to detach the stand base ..............................................................................................................15

Adjusting the monitor height ................................................................................................................16

Rotating the monitor ............................................................................................................................... 18

Viewing angle adjustment ....................................................................................................................... 19

Using the monitor wall mounting kit ...................................................................................................20

Getting the most from your BenQ monitor ......................................................................21

How to install the monitor on a new computer ..............................................................................22

How to upgrade the monitor on an existing computer ................................................................. 23

How to install on Windows 10 system ...............................................................................................24

How to install on Windows 8 (8.1) system .......................................................................................25

How to install on Windows 7 system ................................................................................................. 26

How to watch 3D content on your monitor (supported by DVI-D input) ...............................27

How to adjust your monitor ..................................................................................................28

The control panel..................................................................................................................................... 28

Basic menu operation.............................................................................................................................. 29

Controlling the display with Display Pilot (XL2411 only) ..............................................................31

Initial setup for playing games................................................................................................................ 31

Picture optimization (XL2411 only) .....................................................................................................33

Customizing the hot keys....................................................................................................................... 33

Setting up your own game mode.......................................................................................................... 33

Downloading more game modes using Game Mode Loader (XL2411 only)............................. 34

Adjusting display mode............................................................................................................................ 34

Using Smart Scaling .................................................................................................................................. 34

Using Instant Mode .................................................................................................................................. 35

Navigating the main menu .......................................................................................................36

Display menu (XL2411 only) ................................................................................................................. 37

Picture menu .............................................................................................................................................39

Picture Advanced menu ..........................................................................................................................42

Save Settings menu ...................................................................................................................................46

Audio menu ...............................................................................................................................................47

System menu .............................................................................................................................................48

Troubleshooting ........................................................................................................................52

Frequently asked questions (FAQ)....................................................................................................... 52

5

Need more help?...................................................................................................................................... 54

6

7/4/17

Getting started

When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Base

Quick Start Guide

CD-ROM

Power Cord
(Picture may differ from product supplied
for your region.)

Video Cable: D-Sub
(Optional accessory)

Video Cable: DVI-D Dual Link
(Optional accessory for XL2411P)

7 Getting started

Video Cable: HDMI
(Optional accessory)

Video Cable: DP
(XL2411P only)

• Available accessories and the pictures shown here may differ from the actual contents and the product
supplied for your region. For cables that are not supplied with your product, you can purchase them
separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

8 Getting started

Getting to know your monitor

12

345 678 910

Front view

Back view

1. Control buttons

2. Power button

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

3. AC Power Input jack

4. Height release

5. Cable clip

6. (XL2411) D-Sub socket
(XL2411P) DisplayPort socket

7. DVI-D socket

8. HDMI socket

9. Kensington lock slot

10. Headphone jack

9 Getting to know your monitor

How to assemble your monitor hardware

1

2

• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. Available input and output ports may vary depending on
your purchased model.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item
like the monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded surface.

While holding the monitor firmly against the desk,
pull the monitor stand arm upwards clear of the
monitor.

Orient and align the stand base socket with the end
of the stand arm, then push them together. Tighten
the thumbscrew on the bottom of the monitor
base as illustrated.

Gently attempt to pull them back apart to check
that they have properly engaged.

10 How to assemble your monitor hardware

Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.

Extend the stand to the maximum extended
position. And rotate the monitor 90 degrees
counterclockwise as illustrated.

You might want to adjust the monitor stand height.
See Adjusting the monitor height on page 16 for
more information.

You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.

11 How to assemble your monitor hardware

2. Connect the PC video cable.

Either

Or

Do not use both DVI-D cable and D-Sub cable on the same
PC. The only case in which both cables can be used is if they
are connected to two different PCs with appropriate video
systems.

To Connect the D-Sub Cable

Connect the plug of the D-Sub cable (at the end
without the ferrite filter) to the monitor video
socket. Connect the other end of the cable (at the
end with the ferrite filter) to the computer video
socket.

Tighten all finger screws to prevent the plugs from
accidently falling out during use.

To Connect the DVI-D Dual Link Cable

Connect the plug of the DVI-D Dual Link cable to
the monitor video socket. Connect the other end of
the cable (at the end with the ferrite filter) to the
computer video socket.

Tighten all finger screws to prevent the plugs from
accidently falling out during use.

To Connect the DP Cable

Connect the plug of the DP cable to the monitor
video socket. Connect the other end of the cable to
the computer video socket.

Or

12 How to assemble your monitor hardware

To Connect the HDMI Cable

Or

Connect the plug of the HDMI cable to the HDMI
port on the monitor. Connect the other end of the
cable to the HDMI port of a digital output device.

If there is more than one video transmission method available
to you, you might want to take the picture quality of each
video cable into consideration before making the connection.

- Better quality: HDMI / DVI-D / DP

- Good quality: D-Sub

The video cables included in your package and the socket
illustrations on the right may vary depending on the product
supplied for your region.

3. Connect the headphones.

You may connect headphones to the headphone
jack found on the left side of the monitor.

4. Connect the power cable to the monitor.

Plug one end of the power cord into the socket
labelled on the rear of the monitor. Do not
connect the other end to a power outlet just yet.

5. Route the cables via the cable clip.

6. Connect-to and turn-on the power.

Plug the other end of the power cord into a power
outlet and turn it on.

Picture may differ from product supplied for your region.

13 How to assemble your monitor hardware

Turn on the monitor by pressing the power button
on the monitor.

Turn on the computer too, and follow the
instructions in Getting the most from your BenQ

monitor on page 21 to install the monitor

software.

To extend the service life of the product, we recommend
that you use your computer's power management function.

14 How to assemble your monitor hardware

How to detach the stand base

1

2

1. Prepare the monitor and area.

Turn off the monitor and the power before
unplugging the power cable. Turn off the computer
before unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat
open area on your desk and placing a soft item like
a towel on the desk for padding, before laying the
screen face down on a flat clean padded surface.

Please be careful to prevent damage to the monitor. Placing
the screen surface on an object like a stapler or a mouse will
crack the glass or damage the LCD substrate voiding your
warranty. Sliding or scraping the monitor around on your
desk will scratch or damage the monitor surround and
controls.

2. Release the thumbscrew on the bottom of
the monitor base and detach the monitor
base as illustrated.

15 How to assemble your monitor hardware

Adjusting the monitor height

Height release

To extend the monitor stand to a higher position, press
the lower part of the height release on the stand while
holding the bottom of the monitor at the same time.
And pull the stand and the monitor upward together
to the desired height.

If the height release in the proceeding operation cannot be
pressed down, press the top of the monitor once as
illustrated on the right before you proceed.

If you prefer to lower the monitor stand height, push
the stand downward while holding both left and right
sides of the monitor.

16 How to assemble your monitor hardware

• Avoid placing hands on the upper or lower part of the
height-adjustable stand or at the bottom of the
monitor, as ascending or descending monitor might
cause personal injuries. Keep children out of reach of
the monitor while performing this operation.

• If the monitor has been rotated to portrait mode and height adjustment is desired, you should
be noted that the wide screen will keep the monitor from being lowered to its minimum
height.

17 How to assemble your monitor hardware

Rotating the monitor

90

1. Pivot the display.

Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90
degrees.

Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in

Orientation, and apply the setting.

Depending on the operating system on your PC, different procedures should be followed to adjust the screen
orientation. Refer to the help document of your operating system for details.

2. Fully extend the monitor and tilt it.

Gently lift the display up and extend the stand to the
maximum extended position. Then tilt the monitor.

The monitor should be vertically extended to allow to rotate
from landscape to portrait mode.

3. Rotate the monitor 90 degrees clockwise as
illustrated.

To avoid the edge of the LCD display hitting the monitor base
surface while it is being rotated, do tilt and extend the monitor
to the highest position before you start to rotate the display. You
should also make sure there are no obstacles around the monitor
and there is enough room for cables.

18 How to assemble your monitor hardware

4. Adjust the monitor to the desired viewing
angle.

Viewing angle adjustment

You may position the screen to the desired angle with the monitor tilt, swivel, and height
adjustment functions.

19 How to assemble your monitor hardware

Using the monitor wall mounting kit

The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the
installation of a wall mount bracket. Before starting to install a monitor wall mounting kit,
please read the precautions carefully.

Precautions

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor. Refer to the product specifications for
weight information.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

1. Remove the monitor stand.

Lay the screen face down on a clean and
well-padded surface. Detach the monitor base as
instructed in How to detach the stand base on page

15.

2. Remove the monitor stand.

Use a a cross-pointed screwdriver to release the
screws that fixing the monitor stand to the
monitor. The use of a magnetic-head screwdriver is
recommended to avoid of losing the screws.

Then pull the monitor stand backward away from
the monitor.

In case you intend to use your monitor on the stand in the
future, please keep the monitor base, monitor stand, and
screws somewhere safe for future use.

3. Follow the instruction manuals of the wall
mount bracket you purchased to complete
the installation.

Use four M4 x 10 mm screws to fix a VESA standard wall
mount bracket to the monitor. Make sure that all screws are
tightened and secured properly. Consult a professional
technician or BenQ service for wall mount installation and
safety precautions.

20 How to assemble your monitor hardware

Getting the most from your BenQ monitor

To gain the most benefit from your new BenQ color LCD flat screen monitor, you should
install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor
CD-ROM.

The circumstances under which you connect and install your BenQ LCD Monitor will
determine which process you need to follow to successfully install the BenQ LCD Monitor
driver software. These circumstances relate to which version of Microsoft Windows you are
using, and whether you are connecting the monitor and installing the software onto a new
computer (without existing monitor driver software), or whether you are upgrading an existing
installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its

Follow the wizard instructions until it asks you to select a monitor model. At that point, click
the

Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate

monitor model. Further details and step-by-step instructions for either an automatic (new) or
upgrade (existing) installation, see:

Found New Hardware wizard.

• How to install the monitor on a new computer on page 22.

• How to upgrade the monitor on an existing computer on page 23.

• If you require a User Name and Password to login to your Windows computer, you must be logged on as an
Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a network which has security access requirements, network
policy settings may prevent you from installing software on your computer.

• To check the name of the purchased model, refer to the specification label on the back of the monitor.

21 Getting the most from your BenQ monitor

How to install the monitor on a new computer

This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions. You
should instead be following the instructions for How to upgrade the monitor on an existing computer.

1. Follow the instructions in How to assemble your monitor hardware on page 10.
When Windows starts, it will automatically detect the new monitor and launch the Found

New Hardware Wizard
Device Drivers

.

2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

. Follow the prompts until it displays the option to Install Hardware

3. Check

Search for a suitable driver for my device option, and click Next.

4. Check the option for CD-ROM drives (uncheck all others) and click Next.

5. Look to confirm that the wizard has selected the correct name of your monitor and click

Next.

6. Click Finish.

7. Restart the computer.

To find the suitable driver files for the purchased mode, refer to the following table.

Driver files Suitable models

XL2411 XL2411 / XL2411E

XL2411P XL2411P

22 Getting the most from your BenQ monitor

How to upgrade the monitor on an existing computer

This instruction details the procedure for manually updating the existing monitor driver
software on your Microsoft Windows computer. It is currently tested as compatible for
Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and
cannot guarantee its operation on those systems.

Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and
letting Windows install the corresponding driver files from the CD. You need only steer it in
the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and
guide you through the file selection and installation process.

See:

• How to install on Windows 10 system on page 24.

• How to install on Windows 8 (8.1) system on page 25.

• How to install on Windows 7 system on page 26.

23 Getting the most from your BenQ monitor

How to install on Windows 10 system

1. Open Display Properties.

Go to Start, Settings, Devices, Devices and Printers and right-click the name of your
monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

24 Getting the most from your BenQ monitor

How to install on Windows 8 (8.1) system

1. Open Display Properties.

Move the cursor to the lower-right of the screen or press the Windows + C buttons on
the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and

Printers

Alternatively, right-click the desktop and select Personalize, Display, Devices and

Printers

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

and right-click the name of your monitor from the menu.

, and right-click the name of your monitor from the menu.

5. Click the

Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

.

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click

Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

25 Getting the most from your BenQ monitor

How to install on Windows 7 system

1. Open Display Properties.

Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click
the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and

Printers

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

, and right-click the name of your monitor from the menu.

.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

26 Getting the most from your BenQ monitor

How to watch 3D content on your monitor (supported by DVI-D input)

Your monitor supports playing three-dimensional (3D) content transferred through DVI-D
Dual Link cable. Yet you need to have the appropriate hardware equipment and software
programs that are compatible with 3D playback.

Not all menu options are available for 3D playback.

System requirements

• BenQ LCD Monitor (XL11 series)

• Compatible 3D glasses

• PC with Microsoft Windows 8 or Windows 7 Operating System

• Compatible graphics processing units (GPU) with the latest driver files installed

• Compatible software programs that play 3D playback

For the compatible accessories, visit

http://www.nvidia.com/object/3d-vision-requirements.html. For the appropriate 3D players,

check with the 3D content providers.

• Contact NVIDIA or visit NVIDIA website (http://www.nvidia.com/page/home.html) for the purchase and the

settings of the compatible GPU.

• Visit the NVIDIA website (www.nvidia.com/3DUpdate) for the latest GPU driver files.

Playing 3D content

Follow the instruction manuals of your 3D accessories to install the hardware and the
software.

If you want to adjust the brightness when watching 3D content, go to

LightBoost

playback) on page 39 for more information.

™. See Brightness (during 2D playback) / NVIDIA® 3D LightBoost™ (during 3D

Picture and NVIDIA® 3D

Safety information for watching 3D content

• You may experience eye strain after watching 3D content for certain period of time. Take off
the 3D glasses and take a rest to relieve the eye strain.

• If you experience headaches, dizziness, or nausea, stop watching 3D content immediately. You
might need to consult a doctor if the symptoms last.

• Watching 3D content for a long period of time may increase health risks. For small children,
the elderly, the pregnant women or people who have high blood pressure or other health
concerns, consult a doctor before watching 3D content.

27 Getting the most from your BenQ monitor

How to adjust your monitor

12

The control panel

All OSD (On Screen Display) menus can be accessed by the control keys.

No. Name Description

1. Control keys Accesses the functions or menu items displayed on the screen,
right next to each key.

2. Power key Turns the power on or off.

28 How to adjust your monitor

Basic menu operation

12

3

4

You can use the OSD menu to adjust all the settings on your monitor.

1. Press any of the control keys.

2. The hot key menu is displayed. The left three controls are custom keys and are designated
for particular functions.

3. Select Menu to access the main menu.

29 How to adjust your monitor

4. In the main menu, follow the icons next to the control keys to make adjustments or
selection. See Navigating the main menu on page 36 for details on the menu options.

No.

OSD in hot key

Custom Key 1

Custom Key 2

Custom Key 3

menu

OSD icon

in main

menu

/

Function

• (XL2411) By default, the key is the hot key for Blur

Reduction

(Motion Blur Reduction).

(XL2411P) By default, the key is the hot key for

Picture Mode.

To change the default settings, see Customizing the

hot keys on page 33.

• For Up/Increase adjustment.

• (XL2411) By default, the key is the hot key for

Display Mode.

(XL2411P) By default, the key is the hot key for Color

Vibrance

.
To change the default settings, see Customizing the

hot keys on page 33.

• For Down/Decrease adjustment.

• (XL2411) By default, the key is the hot key for Smart

Scaling

.

(XL2411P) By default, the key is the hot key for Black

eQualizer

.
To change the default settings, see Customizing the

hot keys on page 33.

• Enters sub menus.

• Selects menu items.

Menu

• Activates the main menu.

• Returns to the previous menu.

Exit

• OSD = On Screen Display.
The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after
a few seconds of no key activity.

• To unlock the OSD controls, press and hold any key for 10 seconds.

Exits OSD menu.

30 How to adjust your monitor

Controlling the display with Display Pilot (XL2411 only)

The provided Display Pilot software on the CD is an alternative to control the display. The
main functions include:

• Control of the OSD menus.

• Access to more game modes through Game Mode Loader.

For more information, visit www.BenQ.com and download the Display Pilot Help file.

Initial setup for playing games

You can optimize the monitor to enhance your gaming experience. You might want to start
with the following settings.

1. Set the screen refresh rate to

a. Right-click the desktop and select

Monitor tab, change the screen refresh rate to 144 Hertz. And then click Apply and

the

Yes to confirm the change.

144 Hertz (144 Hz).

Screen resolution. Click Advanced settings. Under

31 How to adjust your monitor

Depending on the operating system on your PC, different procedures should be followed to adjust the screen
refresh rate. Refer to the Help document of your operating system for details.

b. Go to the setup menu in your game, and change the frame rate or screen refresh rate to

144 Hz. Refer to the Help document that came with your game for details.

To check if the screen refresh rate has been changed, select Menu from the hotkey menu
on your monitor, and go to System and Information. The refresh rate in Current

Resolution

If 144 Hz is not available in your menus, check the following:

• make sure the DVI-D Dual Link cable is properly connected to your computer and the monitor

• make sure your GPU supports 144 Hz

• make sure your game supports 144 Hz.

should be 144 Hz.

2. Select a desired display mode. See Adjusting display mode on page 34.

3. Resize your display by

Smart Scaling. See Using Smart Scaling on page 34.

4. Select an appropriate game mode for your game. See Picture Mode on page 42 for more
information.
(XL2411 only) For more game modes, please download by Game Mode Loader. See

Downloading more game modes using Game Mode Loader (XL2411 only) on page 34.

5. Adjust the brightness of your display. See Brightness (during 2D playback) / NVIDIA® 3D

LightBoost™ (during 3D playback) on page 39.

6. Adjust the brightness of the black shades by

Black eQualizer. See Black eQualizer on page

40.

7. Adjust the monitor height. See Adjusting the monitor height on page 16.

32 How to adjust your monitor

Picture optimization (XL2411 only)

The default picture mode is FPS1, which is designed for FPS games. If you prefer other picture modes, go to

Picture Advanced and change setting in Picture Mode.

The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the Auto

Adjustment

displayed image to the screen.

When you connect a digital input signal using a digital (DVI or HDMI) cable to your monitor, the Auto

Adjustment

Please ensure that the connected graphic card on your computer is set to the native resolution of the monitor
when you use the

If you wish, you can always adjust the screen geometric settings manually using geometry menu
items. To assist you in this endeavour, BenQ has provided a screen test image utility which you
can use to check for screen color, grayscale and line gradient display.

1. Run the test program auto.exe from CD-ROM. You could also use any other image, such as
the desktop of your operating system. However, we recommend that you use auto.exe. As
you run auto.exe, a test pattern displays.

2. Press any of the control keys to bring up the hot key menu. Select Menu to enter the main
menu.

function. Go to Display and Auto Adjustment to optimize the currently

function will be disabled, because the monitor will automatically display the best image.

Auto Adjustment function.

3. Go to Display and Auto Adjustment.

4. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), select Pixel

and adjust the monitor until the noise disappears.

Clock

5. If you notice a horizontal noise, select Phase and adjust the monitor until the noise
disappears.

Customizing the hot keys

The left 3 control keys (also called custom keys) perform as hot keys to provide direct access
to pre-defined functions. You can change the default setting and designate different functions
for these keys.

1. Press any of the control keys to bring up the hot key menu.

2. Select Menu to access the main menu.

3. Go to

System.

4. Select the custom key you want to change.

5. In the sub menu, select a function that can be accessed by this key. A pop-up message will
appear, showing that the setup is complete.

Setting up your own game mode

There are several preset picture modes on your monitor that are suitable for games. To better
suit your needs, you can change and save the related display settings, and switch to your own
game mode easily.

1. Adjust the related available settings in different OSD menus.

2. After all settings are done, go to Save Settings and save as one of the game modes.

33 How to adjust your monitor

3. If you want to switch to your game mode at any time, go to Picture Advanced and

Picture Mode, and select the game mode you saved in Step 2. Your preferred display

settings will be applied all at once.

BenQ offers more optimized game modes on the website. If you prefer to use these settings, refer to

Downloading more game modes using Game Mode Loader (XL2411 only) on page 34.

Downloading more game modes using Game Mode Loader (XL2411 only)

Instead of customizing your own display settings, you can download the game modes available
on the BenQ website and apply the settings directly.

1. Visit the local website from www.BenQ.com. Go to Support > Downloads > the Software
tab under the purchased model.

2. Download and install the game mode loader.

3. Follow the on-screen instructions to complete the setup.

4. Go to
you just downloaded to apply the settings directly.

Alternatively, you can access and apply new game modes via

1. Install Display Pilot from the provided CD.

2. Launch Display Pilot and select Tools > Game Mode Loader.

3. Click Check Now to check for new game modes.

4. To apply the downloaded game modes, select one from the drop-down list in Too l s, and
click Apply.

Internet connection is required for this operation.

Picture Advanced and Picture Mode on your monitor, and select the game mode

Display Pilot.

Adjusting display mode

To display images of aspect ratios other than your monitor aspect ratio and sizes other than
your display size, you can adjust the display mode on the monitor. For the aspect ratio and
display size of your monitor, see the specifications on the CD.

1. Press any of the control keys to bring up the hot key menu, and press
main menu.

2. Go to Picture Advanced and Display Mode.

Menu to access the

3. Select an appropriate display mode. The setting will take effect immediately.

Switch to the desired display mode first, and follow the instructions in Using Smart Scaling on page 34 to adjust
the display size to precisely suit your needs.

Using Smart Scaling

You can resize your display by Smart Scaling.

1. Go to Picture Advanced and Smart Scaling.

34 How to adjust your monitor

2. Adjust the value.

• If one of the custom keys is preset for Smart Scaling, you can press the custom key and adjust the value
directly.

• Your display may become unstable temporarily when being resized. This is a normal phenomenon and should
not be considered as manufacturing defect.

• For more information on

Smart Scaling, go to Smart Scaling on page 44.

Using Instant Mode

While playing games, you can diminish the input lag by activating Instant Mode.

1. Go to Picture and Instant Mode.

2. Select On.

35 How to adjust your monitor

Navigating the main menu

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.

Press any of the control keys to bring up the hot key menu. Select Menu to enter the main
menu. See Basic menu operation on page 29 for details. Order of menu items may vary
depending on the purchased model.

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain functions,
their settings and related items will not appear on the menu.

The OSD menu languages may differ from the product supplied to your region, see Language on page 49 under

System and OSD Settings for more details.

For more information on each menu, please refer to the following pages:

• Display menu (XL2411 only) on page 37

• Picture menu on page 39

• Picture Advanced menu on page 42

• Save Settings menu on page 46

• Audio menu on page 47

• System menu on page 48

36 Navigating the main menu

Display menu (XL2411 only)

50

Mode: Standard

Auto Adjustment

H.Position

V.Postion

Pixel Clock

Phase

Display

Picture

Picture Advanced

Save Settings

Audio

System

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Auto Adjustment

H. Position

V. Position

1. Select Menu from the hot key menu.

2. Use or to select Display.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Optimizes and adjusts the screen settings
automatically for you.

Not applicable to a digital input signal.

Adjusts the horizontal position of the screen image. 0 to 100

Adjusts the vertical position of the screen image. 0 to 100

37 Navigating the main menu

Item Function Range

Pixel Clock

Phase

Adjusts the pixel clock frequency timing to
synchronize with the analog input video signal.
See also: Picture optimization (XL2411 only) on page

33.

Not applicable to a digital input signal.

Adjusts the pixel clock phase timing to synchronize
with the analog input video signal.
See also: Picture optimization (XL2411 only) on page

33.

Not applicable to a digital input signal.

0 to 100

0 to 63

38 Navigating the main menu

Picture menu

Picture

Picture Advanced

Save Settings

Audio

System

Normal

Bluish

Reddish

User Mode

Brightness

Contrast

Low Blue Light

Black eQualizer

Blur Reduction

Color Temperature

Hue

Color Vibrance

Mode: Standard

100 100

RG

B

100

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Brightness

(during 2D
playback) /

NVIDIA® 3D
LightBoost

(during 3D
playback)

Contrast

1. Select Menu from the hot key menu.

2. Use or to select Picture.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

• Adjusts the balance between light and dark shades
(during 2D playback).

Or

• Adjusts the brightness during 3D playback.

™

(During 2D
playback)

• 0 to 100

(During 3D
playback)

• OFF to MAX

Adjusts the degree of difference between darkness and

0 to 100

lightness.

39 Navigating the main menu

Item Function Range

Low Blue
Light

Black
eQualizer

Blur
Reduction

(Motion Blur
Reduction)

Color
Temperature

Decreases the blue light emitted from the display to
reduce the risk of blue light exposure to your eyes.

The higher the value is, the more blue light has been decreased.

Brings out the dark shades by increasing the brightness
without changing those of the light shades.

If the image is too bright or barely contains any dark shades,
adjusting the value of
change to the image.

Black eQualizer may not show much

Reduces motion blur in games or during video playback.

Not applicable for 3D playback.

Note the impacts of the

- Brightness is decreased.

- Flicker-free is disabled.

Normal

Allows video and still photographs to be

Blur Reduction function once activated.

viewed with natural coloring. This is the
factory default color.

0 ~ 10

0 ~ 20

• ON

• OFF

Hue

Saturation

(XL2411 only)

Bluish

Applies a cool tint to the image and is factory
pre-set to the PC industry standard white
color.

Reddish

Applies a warm tint to the image and is factory
pre-set to the news print standard white color.

User
Mode

The blend of the Red, Green and Blue primary
colors can be altered to change the color tint
of the image. Go to the succeeding
(green), and

B (blue) menus to change the

R (red), G

• R (0~100)

• G (0~100)

• B (0~100)

settings.
Decreasing one or more of the colors will
reduce their respective influence on the color
tint of the image. (e.g. if you reduce the Blue
level the image will gradually take on a
yellowish tint. If you reduce Green, the image
will become a magenta tint.)

Adjusts the degree of how we perceive colors. 0 ~ 100

Adjusts the purity degree of colors. 0 ~ 100

Color
Vibrance

(XL2411P
only)

40 Navigating the main menu

Provides different sets of color settings. Once applied, you
can adjust some of the color settings in the corresponding
menus.

0 ~ 20

Item Function Range

Reset Color

AMA

Instant Mode

Sharpness

Gamma

Resets the custom color settings to the factory defaults.

Improves the gray level response time of the LCD panel.

Adjusts the image processing to diminish input lag. You can
have a real-time experience while playing games.

To optimize the picture quality, disable Instant Mode if the
source is interlaced video. To check the resolution of the video
source, go to

System and Information on the monitor.

Adjusts the clarity and visibility of the edges of the subjects
in the image.

Adjusts the tone luminance. The default value is 3 (the
standard value for Windows).

• YES

• NO

• OFF

• High

• Premium

• ON

• OFF

1 to 10

• Gamma 1

• Gamma 2

• Gamma 3

• Gamma 4

• Gamma 5

41 Navigating the main menu

Picture Advanced menu

Mode: Standard

Picture

Picture Advanced

Save Settings

Audio

System

FPS1

FPS2

RTS

Gamer1

Gamer2

Gamer3

Movie

Photo

Picture Mode

Senseye Demo

Dynamic Contrast

Over-scan

Display Mode

Smart Scaling

Color Format

HDMI RGB PC Range

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain functions,

their settings and related items will not appear on the menu.

1. Select Menu from the hot key menu.

2. Use or to select Picture Advanced.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Picture
Mode

Item Function Range

Select a picture mode that best suits the type of images
shown on the screen.

The default setting is FPS1. Change the setting if needed.

FPS1

FPS2

RTS

For playing FPS (First Person Shooting)
games.

For playing RTS (Real-time strategy) games.

42 Navigating the main menu

Item Function Range

Senseye
Demo

Gamer1

Gamer2

Gamer3

Movie

Photo

sRGB

Applies customized display settings.

For details on setting up a game mode, see

Setting up your own game mode on page 33.

For viewing videos.

For viewing still images.

For better color matching representation
with the peripheral devices, such as printers,
digital cameras, etc.

Eco

For saving electricity with low power
consumption by providing minimum
brightness for all running programs.

Standard

For basic PC application.

Displays the preview of screen images under the selected
mode from Picture Mode. The screen will be divided into
two windows; the left window demonstrates images of
Standard mode, while the right window presents the
images under the specified mode.

• ON

• OFF

Dynamic
Contrast

Overscan

The function is to automatically detect the distribution of
an input visual signal, and then to create the optimal
contrast.

Slightly enlarges the input image. Use this feature to hide
annoying edge noise if present around your image.

Available only when the input source is HDMI, DP, or D-Sub
(VGA converted from Component).

0 to 5

• ON

• OFF

43 Navigating the main menu

Item Function Range

Display
Mode

This feature is provided to allow aspect ratios other than
16:9 to be displayed without geometric distortion.

The options under Display Mode will be different depending on
the input signal sources.

Depending on your selection of

Mode

option is pre-set. Change the setting if needed.

Full

Scales the input image to fill the screen. Ideal

Picture Mode, different Display

for 16:9 aspect images.

Aspect

The input image is displayed without
geometric distortion filling as much of the
display as possible.

1:1

Displays the input image in its native
resolution without scaling.

17" (4:3) Displays the input image as if on a 17"

monitor of 4:3 aspect ratio.

19" (4:3) Displays the input image as if on a 19"

monitor of 4:3 aspect ratio.

Smart
Scaling

19"W

(16:10)

21.5" (16:9) Displays the input image as if on a 21.5"

Displays the input image as if on a 19"W
monitor of 16:10 aspect ratio.

monitor of 16:9 aspect ratio.

22"W

(16:10)

23"W (16:9) Displays the input image as if on a 23"W

Displays the input image as if on a 22"W
monitor of 16:10 aspect ratio.

monitor of 16:9 aspect ratio.

Adjusts the display size to best suit your needs.

If the Display Mode is 17", 19", 19"W, or 21.5", the last 4 scaling
settings (in different resolutions of the input source) will be saved
for quick access.

Display Mode is 1:1 (and the resolution of the input source

If the
is lower than 1920 x 1080), the last 3 scaling settings (in different
resolutions of the input source) will be saved for quick access.

0 ~ 100

44 Navigating the main menu

Item Function Range

Color
Format

(XL2411
only)

HDMI RGB
PC Range

Smart Focus

Determines the color space (RGB or YUV) based on the
detected video signal.

You might need to manually set the Color Format if colors shown
on the monitor screen do not display properly.

If the input source is HDMI, color format is not selectable. In
other words,
input video source.

RGB

Color Format is automatically set depending on the

• For D-Sub (VGA) input source from PC.

• For DVI input source.

YUV

For D-Sub (Component converted from
VGA) input source from a video device.

Determines the range of color scales. Select an option that
matches the RGB range setting on the connected HDMI
device.

This feature provides a highlight area to focus on certain
content, e.g. a YouTube video or a game in windowed
mode.

• RGB (0 ~ 255)

• RGB (16 ~

235)

Size

H. Position

V. Position

Scaling

Determines the size of the highlight area.

Adjusts the horizontal position of the

• Small

• Large

• OFF

0 ~ 100

highlight area.

Adjusts the vertical position of the highlight

0 ~ 100

area.

Scales the highlight area. 0 ~ 100

45 Navigating the main menu

Save Settings menu

Mode: Standard

Picture

Picture Advanced

Save Settings

Audio

System

Gamer 1

Gamer 2

Gamer 3

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain functions,
their settings and related items will not appear on the menu.

1. Select Menu from the hot key menu.

2. Use or to select Save Settings.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Gamer 1

Gamer 2

Gamer 3

Item Function Range

Saves a new set of customized display settings.

See Setting up your own game mode on page 33 for
information on applying the game mode.

-

46 Navigating the main menu

Audio menu

Mode: Standard

50

Picture

Picture Advanced

Save Settings

Audio

System

Volume

Mute

Buzzer

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Volume Adjusts the audio volume. 0 ~ 100

Mute Mutes the audio input. • ON

Buzzer Turns the tone of control keys on or off. • ON

1. Select Menu from the hot key menu.

2. Use or to select Audio.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

• OFF

• OFF

47 Navigating the main menu

System menu

Mode: Standard

Picture

Picture Advanced

Save Settings

Audio

System

DisplayPort

DVI-DL

HDMI

Input

OSD Settings

Custom Key 1

Custom Key 2

Custom Key 3

Auto Power Off

DDC/CI

HDMI Auto Switch

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain functions,
their settings and related items will not appear on the menu.

1. Select Menu from the hot key menu.

2. Use or to select System.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Input

Item Function Range

Use this to change the input to that appropriate to your
video cable connection type.

(XL2411)

•

D-Sub

• DVI-DL

• HDMI

(XL2411P)

• DisplayPort

• DVI-DL

• HDMI

48 Navigating the main menu

Item Function Range

OSD
Settings

Language

Sets the OSD menu language.

The language options displayed on your OSD may

differ from those shown on the right, depending
on the product supplied in your region.

• English

• Français

• Deutsch

• Italiano

• Español

• Polski

• Česky

• Magyar

• Serbo-croatia

• Română

• Nederlands

• Русский

• Svenska

• Português

• 日本語

• 繁體中文

• 简体中文

• 한국어

Display
Time

OSD Lock

•

Adjusts the display time of the OSD menu. • 5 Sec.

• 10 Sec.

• 15 Sec.

• 20 Sec.

• 25 Sec.

• 30 Sec.

Prevents all the monitor settings from being
accidentally changed. When this function is
activated, the OSD controls and hotkey
operations will be disabled.

To unlock the OSD controls, press and hold any

key for 10 seconds.

49 Navigating the main menu

Item Function Range

Custom Key
1

Custom Key
2

Custom Key
3

Sets the function to be accessed by custom key 1. • Picture mode

• Display Mode

Sets the function to be accessed by custom key 2.

• Smart Scaling

• Brightness

Sets the function to be accessed by custom key 3.

• Contrast

• Smart Focus

• Volume

• Mute

• Black

eQualizer

• Input

• Low Blue

Light

• Blur

Reduction

• Color Vibrance
(XL2411P only)

Auto Power
Off

DDC/CI

HDMI Auto
Switch

Resolution
Notice

Sets the time to power off the monitor automatically in
power saving mode.

Allows the monitor settings to be set through the software
on the PC.

DDC/CI, short for Display Data Channel/Command Interface,
which was developed by Video Electronics Standards Association
(VESA). DDC/CI capability allows monitor controls to be sent via
the software for remote diagnostics.

When this function is activated, HDMI port will be in the
input auto select loop. Otherwise, HDMI can only be
selected by input select or by hot key.

Sets whether to display the resolution notice of the
recommended resolution when a new input source is
detected by the monitor.

• OFF

• 10min.

• 20min.

• 30min.

• ON

• OFF

• ON

• OFF

• ON

• OFF

50 Navigating the main menu

Item Function Range

Information

Reset All

Displays the current monitor property settings.

Resets all mode, color and geometry settings to the factory
default values.

• Input

• Current
Resolution

• Optimum

Resolution

(best with the
monitor)

• Model Name

• YES

• NO

51 Navigating the main menu

Troubleshooting

Frequently asked questions (FAQ)

Imaging

The image has a faulty coloration.

• The default Picture Mode is FPS1, which is designed for FPS games. If you prefer other
picture modes, go to Picture and change setting in Picture Mode.

• If the image has a yellow, blue or pink appearance, go to Picture and Reset Color, and then
choose YES to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.

The image is blurred.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image
by working through the instructions in the "Adjusting the Screen Resolution" section on
the link "Adjusting the Screen Resolution". It is normal for blurring to occur due to
conduction losses in extension cables. You can minimize these losses by using an extension
cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the
native resolution.

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.

• Clean the LCD screen.

• Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.

The image is distorted, flashes or flickers.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

52 Troubleshooting

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running
at its native resolution. To have the optimal display performance of each type of input sources,
you can use the Display Mode function to set a proper aspect ratio for the input sources. See

Display Mode on page 44 for details.

The image is displaced in one direction.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

Faint shadow from the static image displayed is visible on the screen.

• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.

• Use a screensaver to prevent the occurrence of image retention.

Power LED indicator

The LED indicator is green or orange.

• If the LED lights up in solid green, the monitor is powered on.

• If the LED is illuminated in green and there is a message Out of Range on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read the “Preset display modes” section
from the link "Adjusting the Screen Resolution".

• If the LED is illuminated in orange, the power management mode is active. Press any button
on the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.

• If the LED is off, check the power supply mains socket, the external power supply and the
mains switch.

OSD controls

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10
seconds.

OSD messages

A message Out of Range on the screen during computer boot up process.

If there is a message Out of Range on the screen during computer boot up process, this
means computer compatibility caused by operating system or graphic card. The system will
adjust the refresh rate automatically. Just wait until the operating system is launched.

53 Troubleshooting

Audio

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).

• Check whether the headphone jack is properly connected.

• If the external speakers are USB-powered, check whether the USB connection is OK.

• Increase the volume (volume may be muted or too low) on the external speakers.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from www.BenQ.com for more support and local customer service.

54 Troubleshooting