Benq 9H.LGLLB.QBE User Manual

SW Series
LCD Monitor

User Manual

Copyright

Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

2

Power Safety

0~3000 m10~90 %0~40 C 0~12000 m10~60 %-20~60 C

Please follow these safety instructions for best performance, and long life for your monitor.

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must
be used.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2 must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge
the battery. Do not cover the power adapter with paper or other objects that will reduce
cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the
unit if it is damaged or exposed to excess moisture.

Care And Cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.

3

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need
to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and
identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.

• Contact your place of purchase or visit the local website from www.BenQ.com for more
support.

4

Table of Contents

Copyright ...................................................................................................................................... 2

Getting started .............................................................................................................................6

Getting to know your monitor ................................................................................................9

Front view .................................................................................................................................................... 9

Back view...................................................................................................................................................... 9

Input and output ports ............................................................................................................................ 10

Connections ..............................................................................................................................................11

How to assemble your monitor hardware .........................................................................13

How to detach the stand and the base ...............................................................................................18

Installing shading hood (optional step) ................................................................................................ 20

Adjusting the monitor height ................................................................................................................25

Rotating the monitor ............................................................................................................................... 26

Viewing angle adjustment ....................................................................................................................... 27

Using the monitor wall mounting kit ...................................................................................................28

Getting the most from your BenQ monitor ......................................................................29

How to install the monitor on a new computer ..............................................................................30

How to upgrade the monitor on an existing computer ................................................................. 31

How to install on Windows 10 system ...............................................................................................32

How to install on Windows 8 (8.1) system .......................................................................................33

How to install on Windows 7 system ................................................................................................. 34

How to adjust your monitor ..................................................................................................35

The control panel..................................................................................................................................... 35

Hotkey Puck .............................................................................................................................................. 36

Basic menu operation .............................................................................................................................. 38

Customizing the hot keys....................................................................................................................... 39

Working with HDR technology............................................................................................................ 39

Adjusting the display color..................................................................................................................... 40

Adjusting display mode............................................................................................................................ 40

Choosing an appropriate picture mode.............................................................................................. 41

Video source selection in PIP/PBP mode (for models with PIP/PBP function) .......................... 41

Navigating the main menu .......................................................................................................42

Display menu .............................................................................................................................................43

Color Adjustment menu .........................................................................................................................45

PIP/PBP menu ............................................................................................................................................ 51

System menu .............................................................................................................................................53

Troubleshooting ........................................................................................................................58

Frequently asked questions (FAQ)....................................................................................................... 58

Need more help?...................................................................................................................................... 60

5/24/17

Getting started

When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.

BenQ LCD Monitor

(For edge-to-edge models)

Monitor Stand

Monitor Base

Quick Start Guide

CD-ROM

6 Getting started

Power Cord
(Picture may differ from product supplied
for your region.)

Video Cable: DP
(Optional accessory)

Video Cable: DP to mini DP

Video Cable: HDMI

Audio Cable
(Optional accessory)

USB Cable: Type-C
(For models with USB Type-C socket only)

USB Cable

Hotkey Puck

7 Getting started

Shading hood

L2

Lt

L1

R2

Rt

R1

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

8 Getting started

Getting to know your monitor

12

12

35

6

7

4

Front view

1. Control buttons

(For edge-to-edge models)

2. Power button

Back view

3. Cable management hole

4. Input and output ports (vary by
model, see Input and output

ports on page 10)

5. Kensington lock slot

6. USB ports (downstream;
connecting to USB devices)

7. SD card slot

9 Getting to know your monitor

Input and output ports

1234567

1234876

Available input and output ports may vary depending on your purchased model. Check the

Specification document on the provided CD for details.

SW320 1. AC power input jack

2. Hotkey Puck socket

3. HDMI socket

4. DisplayPort socket

5. Mini DisplayPort socket

6. Headphone jack

SW271

• Depending on the product specifications, the supported resolution and timing may vary.

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

7. USB port (upstream; connecting
to the PC)

8. USB Type-C port

10 Getting to know your monitor

Speakers /
Headphone

USB peripherals

SD card

PC/Notebook

SW320

Connections

The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.

For detailed connection methods, see page 15 - 16.

11 Getting to know your monitor

Speakers /
Headphone

USB peripherals

SD card

PC/Notebook

SW271

• If USB Type-C Alternate mode (DP Alt mode) is enabled, USB 2.0 is available from the USB downstream ports.

• If the video input is via HDMI or DP and USB Type-C works as upstream port, USB 3.1 Gen 1 (5 Gb/s) is
available from the USB downstream ports.

12 Getting to know your monitor

How to assemble your monitor hardware

• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.

• The following illustrations are for your reference only. The location and available input and output jacks may
vary depending on the purchased model.

• The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link
"Adjusting the Screen Resolution" for more information.

Avoid finger pressure on the screen surface.

1. Attach the monitor base.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.

Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.

Gently lay the screen face down on a flat clean padded
surface.

Attach the monitor stand to the monitor base as
illustrated. Make sure to align the arrow on the end of
the stand to the one on the monitor.

Turn the stand clockwise until you cannot go further.

13 How to assemble your monitor hardware

Tighten the thumbscrew on the bottom of the monitor

3

2

1

1

2

1

2

base as illustrated. And then turn the stand
counterclockwise to face forward.

Orient and align the stand arm with the monitor ( ),
push them together until they click and lock into place

().

Gently attempt to pull them back apart to check that
they have properly engaged.

Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.

You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.

If your monitor is an edge-to-edge monitor, handle it with
care. Avoid finger pressure on the screen surface. Adjust the
screen angle by placing your hands on the top and on the
bottom of the monitor as illustrated. Excessive force on the
display is prohibited.

14 How to assemble your monitor hardware

2. Connect the PC video cable

To Connect the HDMI Cable

Connect the plug of the HDMI cable to the HDMI port
on the monitor. Connect the other end of the cable to
the HDMI port of a digital output device.

Either

To Connect the DP Cable

Connect the plug of the DP cable to the monitor video
socket. Connect the other end of the cable to the
computer video socket.

After the monitor and the computer are powered on, if the
image is not displayed, disconnect the DP cable. Connect the
monitor to any video source other than DP first. Go to

System and DisplayPort on the OSD menu of the monitor

and change the setting from
done, unplug the current video cable and re-connect the DP
cable. To go to the OSD menu, see Basic menu operation on

page 38.

1.4 to 1.1. Once the setting is

To Connect the USB Type-C Cable

Connect the plug of the supplied USB Type-C cable to
the USB Type-C port on the monitor. Connect the
other end of the cable to the USB Type-C port of a
laptop. It allows signal, audio, and data transmission
from the laptop to the monitor.

The Type-C port on the monitor transfers data only and
does not support power delivery to the laptop. Additional
power supply to the connected laptop is required.

Or

Or

Due to USB Type-C technology limitation, the USB
transmission speed is determined only by the selected
refresh rate. See USB-C Configuration on page 55 and

Options for data transfer via USB Type-C on page 57 for

more information.

To Connect the mini DP Cable

Connect the plug of the mini DP cable to the monitor
video socket. Connect the other end of the cable to the
computer video socket.

The video cables included in your package and the socket
illustrations on the right may vary depending on the product
supplied for your region.

Or

15 How to assemble your monitor hardware

3. Connect the audio cable.

TV OUT

PDI
F­OU
T

SDIF-

O
UT

You may connect headphones to the headphone jack
found on the back side of the monitor.

4. Connect USB devices.

To Connect the USB Type-B Cable

Connect the USB cable between the PC and the
monitor (via the upstream USB port at the back). This
upstream USB port transmits data between the PC and
the USB devices connected to the monitor.

Connect USB devices via other USB ports
(downstream) on the monitor. These downstream USB
ports transmit data between connected USB devices
and the upstream port.

The USB hubs (downstream ports) are available when either
the USB Type-B or Type-C port is in use.

5. Connect the memory card.

Insert an SD or MMC memory card following the
direction indicated on the card to exchange files.

Supported memory card formats are as follows:

•SD / SDHC / SDXC

•MMC

6. Connect the Hotkey Puck to the monitor.

Connect the Hotkey Puck to the mini USB port
(exclusively for Hotkey Puck connection) on the rear of
the monitor.

16 How to assemble your monitor hardware

And place the Hotkey Puck on the monitor stand or to
another desired place as illustrated.

For more information on Hotkey Puck, see Hotkey

Puck on page 36.

7. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled

on the rear of the monitor. Do not connect the

other end to a power outlet just yet.

8. Organize the cables.

Route the cables via the cable management hole.

9. Connect-to and turn-on the power.

Plug the other end of the power cord into a power
outlet and turn it on.

Picture may differ from product supplied for your region.

Turn on the monitor by pressing the power button on
the monitor.

Turn on the computer too, and follow the instructions
in Getting the most from your BenQ monitor on page

29 to install the monitor software.

To extend the service life of the product, we recommend
that you use your computer's power management function.

17 How to assemble your monitor hardware

How to detach the stand and the base

1

2

1

2

Release button

1. Prepare the monitor and area.

Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.

Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like a towel on
the desk for padding, before laying the screen face down
on a flat clean padded surface.

Please be careful to prevent damage to the monitor. Placing
the screen surface on an object like a stapler or a mouse will
crack the glass or damage the LCD substrate voiding your
warranty. Sliding or scraping the monitor around on your
desk will scratch or damage the monitor surround and
controls.

2. Remove the monitor stand.

While pressing and holding the quick release button

( ), detach the stand from the monitor ( ).

3. Remove the monitor base.

Release the thumbscrew on the bottom of the monitor
base.

1

2

18 How to assemble your monitor hardware

Turn the stand counterclockwise until you cannot go
further.

And then detach the base from the stand.

19 How to assemble your monitor hardware

Installing shading hood (optional step)

top plate

R2

Rt

To prevent glare or most of unwanted reflections from other light sources off your screen, you can install the
shading hood (provided or purchased separately, depending on the product supplied for your region).

• Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are
well-designed and can fit into your monitor properly. Do not use excessive force when installing the shading
hood to avoid possible damage.

• Avoid finger pressure on the screen surface.

You can find the carved arrows on the inner side of some plates. Refer to the installation
requirements and the printed marks to prepare the plates needed for landscape and portrait
installation separately.

Landscape installation

Plates required for landscape installation:

Lt

L2

R2

Rt

1. Prepare for the shading hood installation.

Place the monitor upright on its stand on a flat even
surface. Make sure the monitor is rotated to the
landscape mode.

Follow the illustrations to complete the installation
carefully.

2. Install the right hoods.

Align the arrow on plate (Rt) with the one on plate (R2)
and attach them together. Slide plate (Rt) to the end as
illustrated.

20 How to assemble your monitor hardware

3. Attach to the right side of the monitor.

L2

Lt

1

2

top plate

Align the hooks on the hood (plate R2) with the holes
on the right side of the monitor, and insert the hooks.
After that, press down plate (Rt) to fix it firmly.

4. Install the left hoods.

Align the arrow on plate (Lt) with the one on plate (L2)
and attach them together. Slide plate (Lt) to the end as
illustrated.

2

1

5. Attach to the left side of the monitor.

Align the hooks on the hood (plate L2) with the holes
on the left side of the monitor, and insert the hooks.
After that, press down plate (Lt) to fix it firmly.

6. Install the top plate.

Hook the top plate on plate (R2) and plate (L2) as
illustrated, and insert the top plate to the notch on the
top of the other plates.

2

1

21 How to assemble your monitor hardware

7. If you intend to calibrate the display’s color

top plate

R2

Rt

R1

by a colorimeter, slide to open the cover on
the top plate so the colorimeter can be
installed.

Follow the instruction manuals of the colorimeter you
purchased and the provided software (e.g.,

Element

process.

) to complete the installation and calibration

Palette Master

Portrait installation

Plates required for portrait installation:

Lt

L1

L2

1. Prepare for the shading hood installation.

Place the monitor upright on its stand on a flat even
surface. Make sure the monitor is rotated to the
portrait mode as instructed in Rotating the monitor on

page 26.

Follow the illustrations to complete the installation
carefully.

2. Install the right hoods.

Align the arrow on plate (R1) with the one on plate (R2)
and attach them together. Slide plate (R2) to the end as
illustrated.

R2

R1

Rt

Align the arrow on plate (Rt) with the one on plate (R1)
and attach them together. Slide plate (R1) along with
plate (R2) to the end as illustrated.

22 How to assemble your monitor hardware

3. Attach to the right side of the monitor.

2

1

L2

Lt

L1

2

1

2

1

top plate

Align the hooks on the hood with the holes on the right
side of the monitor, and insert the hooks. After that,
press down plate (Rt) to fix it firmly.

4. Install the left hoods.

Align the arrow on plate (L1) with the one on plate (L2)
and attach them together. Slide plate (L2) to the end as
illustrated.

Align the arrow on plate (Lt) with the one on plate (L1)
and attach them together. Slide plate (L1) along with
plate (L2) to the end as illustrated.

5. Attach to the left side of the monitor.

Align the hooks on the hood with the holes on the left
side of the monitor, and insert the hooks. After that,
press down plate (Lt) to fix it firmly.

6. Install the top plate.

Hook the top plate on plate (R2) and plate (L2) as
illustrated, and the top plate to the notch on the top of
the other plates.

23 How to assemble your monitor hardware

7. If you intend to calibrate the display’s color
by a colorimeter, slide to open the cover on
the top plate so the colorimeter can be
installed.

Follow the instruction manuals of the colorimeter you
purchased and the provided software (e.g.,

Element

process.

) to complete the installation and calibration

Palette Master

24 How to assemble your monitor hardware

Adjusting the monitor height

To adjust the monitor height, hold both the left and the
right sides of the monitor to lower the monitor or lift
it up to the desired height.

If your monitor is an edge-to-edge monitor, handle it with care. Avoid finger pressure on the screen
surface. Adjust the screen height as illustrated. Excessive force on the display is prohibited.

• Avoid placing hands on the upper or lower part of the
height-adjustable stand or at the bottom of the monitor, as
ascending or descending monitor might cause personal
injuries. Keep children out of reach of the monitor while
performing this operation.

• If the monitor has been rotated to portrait mode and height adjustment is desired, you should be
noted that the wide screen will keep the monitor from being lowered to its minimum height. Pay
attention not to hit the Hotkey Puck.

25 How to assemble your monitor hardware

Rotating the monitor

90

Rotate the monitor before installing the shading hood. See Portrait installation on page 22 for more information.

1. Pivot the display.

Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90
degrees.

Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in

Orientation, and apply the setting.

Depending on the operating system on your PC, different procedures should be followed to adjust the screen

orientation. Refer to the help document of your operating system for details.

2. Fully extend the monitor and tilt it.

Gently lift the display up and extend it to the maximum
extended position. Then tilt the monitor.

The monitor should be vertically extended to allow to rotate

from landscape to portrait mode.

3. Rotate the monitor 90 degrees clockwise as
illustrated.

To avoid the edge of the LCD display hitting the monitor base

surface while it is being rotated, do tilt and extend the monitor
to the highest position before you start to rotate the display. You
should also make sure there are no obstacles around the monitor
and there is enough room for cables. Remove the connected USB
peripherals and audio cable first.

26 How to assemble your monitor hardware

4. Adjust the monitor to the desired viewing
angle.

Viewing angle adjustment

You may position the screen to the desired angle with monitor tilt, swivel, and height
adjustment functions. Refer to the product specifications for details.

If your monitor is an edge-to-edge monitor, handle it with care. Avoid finger pressure on the screen surface.

27 How to assemble your monitor hardware

Using the monitor wall mounting kit

The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the
installation of a wall mount bracket. Before starting to install a monitor wall mounting kit,
please read the precautions carefully.

Precautions

•Install your monitor and monitor mounting kit on a wall with flat surface.

•Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor. Refer to the product specifications for
weight information.

•Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

1. Remove the monitor stand.

Lay the screen face down on a clean and well-padded
surface. Detach the monitor stand as instructed in step
1~2 in How to detach the stand and the base on page

18.

2. Remove the screws on the back cover.

Use a cross-pointed screwdriver to release the screws
on the back cover. The use of a magnetic-head
screwdriver is recommended to avoid of losing the
screws.

In case you intend to use your monitor on the stand in the
future, please keep the monitor base, monitor stand, and
screws somewhere safe for future use.

3. Follow the instruction manuals of the wall
mount bracket you purchased to complete
the installation.

Use four M4 x 10 mm screws to fix a VESA standard wall
mount bracket to the monitor. Make sure that all screws are
tightened and secured properly. Consult a professional
technician or BenQ service for wall mount installation and
safety precautions.

28 How to assemble your monitor hardware

Getting the most from your BenQ monitor

To gain the most benefit from your new BenQ LCD monitor, you should install the custom
BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.

The circumstances under which you connect and install your BenQ LCD Monitor will
determine which process you need to follow to successfully install the BenQ LCD Monitor
driver software. These circumstances relate to which version of Microsoft Windows you are
using, and whether you are connecting the monitor and installing the software onto a new
computer (without existing monitor driver software), or whether you are upgrading an existing
installation (which already has existing monitor driver software) with a newer monitor.

In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its

Follow the wizard instructions until it asks you to select a monitor model. At that point, click
the

Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate

monitor model. Further details and step-by-step instructions for either an automatic (new) or
upgrade (existing) installation, see:

Found New Hardware wizard.

• How to install the monitor on a new computer on page 30.

• How to upgrade the monitor on an existing computer on page 31.

• If you require a User Name and Password to login to your Windows computer, you must be logged on as an
Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a network which has security access requirements, network
policy settings may prevent you from installing software on your computer.

• To check the name of the purchased model, refer to the specification label on the back of the monitor.

29 Getting the most from your BenQ monitor

How to install the monitor on a new computer

This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.

If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions. You
should instead be following the instructions for How to upgrade the monitor on an existing computer.

1. Follow the instructions in How to assemble your monitor hardware on page 13.

When Windows starts, it will automatically detect the new monitor and launch the Found New

Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.

2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

3. Check Search for a suitable driver for my device option, and click Next.

4. Check the option for CD-ROM drives (uncheck all others) and click Next.

5. Look to confirm that the wizard has selected the correct name of your monitor and click

Next.

6. Click Finish.

7. Restart the computer.

30 Getting the most from your BenQ monitor

How to upgrade the monitor on an existing computer

This instruction details the procedure for manually updating the existing monitor driver
software on your Microsoft Windows computer. It is currently tested as compatible for
Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).

The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and
cannot guarantee its operation on those systems.

Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and
letting Windows install the corresponding driver files from the CD. You need only steer it in
the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and
guide you through the file selection and installation process.

See:

• How to install on Windows 10 system on page 32.

• How to install on Windows 8 (8.1) system on page 33.

• How to install on Windows 7 system on page 34.

31 Getting the most from your BenQ monitor

How to install on Windows 10 system

1. Open Display Properties.

Go to Start, Settings, Devices, Devices and Printers and right-click the name of your
monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

32 Getting the most from your BenQ monitor

How to install on Windows 8 (8.1) system

1. Open Display Properties.

Move the cursor to the lower-right of the screen or press the Windows + C buttons on the
keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers
and right-click the name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the Update Driver Software window, select the option Browse my computer for

driver software

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

.

9. Select the correct folder name of your monitor from provided driver list, and click Next.

This will copy and install the appropriate monitor driver files to your computer.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

33 Getting the most from your BenQ monitor

How to install on Windows 7 system

1. Open Display Properties.

Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the
name of your monitor from the menu.

Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.

2. Select Properties from the menu.

3. Click the Hardware tab.

4. Click Generic PnP Monitor, and then the Properties button.

5. Click the Driver tab and the Update Driver button.

6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.

7. In the

driver software

Update Driver Software window, select the option Browse my computer for

.

8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).

The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.

9. Select the correct folder name of your monitor from provided driver list, and click

This will copy and install the appropriate monitor driver files to your computer.

Next.

10. Click Close.

You may be prompted to restart your computer after the driver update is complete.

34 Getting the most from your BenQ monitor

How to adjust your monitor

12

The control panel

No. Name Description

1. Control keys Accesses the functions or menu items displayed on the screen,
right next to each key.

2. Power key Turns the power on or off.

35 How to adjust your monitor

Hotkey Puck

1

3

5

2

4

6

Apart from the control keys, Hotkey Puck also provides a quick way to control and access the
OSD menus.

You need to connect the Hotkey Puck to your monitor prior to use. Follow the instructions in Connect the

Hotkey Puck to the monitor. on page 16.

No. Name Description

1. Controller Key 1 • Press to switch to Adobe RGB (Color Mode).

• Press and hold for 5 seconds to bring up a list of options, select

another feature of setup menu by pressing or , and

confirm with .

2. Controller Key 2 • Press to switch to sRGB (Color Mode).

• Press and hold for 5 seconds to bring up a list of options, select

another feature of setup menu by pressing or , and

confirm with .

3. Controller Key 3 • Press to switch to B+W (Color Mode).

• Press and hold for 5 seconds to bring up a list of options, select

another feature of setup menu by pressing or , and

confirm with .

4. Return button

()

• Exits OSD menu.

• Returns to the previous menu.

36 How to adjust your monitor

No. Name Description

5. Navigation buttons

( / / /

)

• : For Up/Increase adjustment.

• : For Down/Decrease adjustment.

• : Enters sub menus.

• : Returns to the previous menu.

6.

OK key ( )

• Activates the hot key menu.

• Selects menu items.

Hotkey Puck is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Do not
connect it to other devices with mini USB ports.

37 How to adjust your monitor

Basic menu operation

1 2

34

All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD
menu to adjust all the settings on your monitor.

1. Press any of the control keys. Alternatively, press the key on the Hotkey Puck.

2. The hot key menu is displayed. The left three controls are custom keys and are designated
for particular functions.

3. Select (

Menu) to access the main menu.

4. In the main menu, follow the icons next to the control keys to make adjustments or
selection. See Navigating the main menu on page 42 for details on the menu options.

OSD icon

in main

menu

No.

OSD in hot key

menu

Function

Custom Key 1 • By default, the key is the hot key for Input. To change

38 How to adjust your monitor

the default settings, see Customizing the hot keys on

page 39.

• For Up/Increase adjustment.

No.

OSD in hot key

menu

Custom Key 2 • By default, the key is the hot key for Color Mode. To

OSD icon

in main

menu

Function

change the default settings, see Customizing the hot

keys on page 39.

• For Down/Decrease adjustment.

Custom Key 3

/

• By default, the key is the hot key for Brightness. To
change the default settings, see Customizing the hot

keys on page 39.

• Enters sub menus.

• Selects menu items.

Menu • Activates the main menu.

• Returns to the previous menu.

Exit Exits OSD menu.

• OSD = On Screen Display.
The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after
a few seconds of no key activity.

• To unlock the OSD controls, press and hold any key for 10 seconds.

Customizing the hot keys

The left 3 control keys (also called custom keys) perform as hot keys to provide direct access
to pre-defined functions. You can change the default setting and designate different functions
for these keys.

1. Press any of the control keys or the key on the Hotkey Puck to bring up the hot key
menu. Select (Menu) to access the main menu.

2. Go to

System.

3. Select the custom key you want to change.

4. In the sub menu, select a function that can be accessed by this key. A pop-up message will
appear, showing that the setup is complete.

Apart from the control keys on the monitor, the controller key 1/2/3 on the Hotkey Puck work as hot keys as
well. Press and hold one of the controller key (1/2/3) for 5 seconds to bring up a list of options, select another

feature of setup menu by pressing or , and confirm with . Alternatively, go to

1/2/3 for settings.

Key

System > Controller

Working with HDR technology

• Your monitor supports HDR10 technology.

• The information regarding HDR-compatible devices and content in this document is most up-to-date at the
time of publication. For the latest information, contact your device manufacturer and content provider.

To enable HDR function, you need to have a compatible player and content.

39 How to adjust your monitor

1. Make sure a 4K HDR player is ready. Players with the following names and resolutions are
supported.

Commonly used names for 4K

4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p

(may vary by manufacturer)

Supported resolution or modes 3840 x 2160 @ 24 Hz, 50 Hz, or 60 Hz

Commonly used names for
HDR10

HDR Premium, High Dynamic Range, HDR, Ultra HD
Premium

(may vary by manufacturer)

2. Make sure HDR content is available. Content may come from 4K UHD (Blue-Ray) or new
HDR games on Xbox One S and PS4 Pro.

3. Make sure the player and the monitor has been connected via the provided HDMI cable or
an HDMI cable that is HDMI High Speed or HDMI Premium certified.

Enabling HDR function

1. Press any of the control keys or the key on the Hotkey Puck to bring up the hot key
menu. Select (

2. Go to Color Adjustment and Color Mode.

3. Select HDR. An OSD message displays.

• HDR: On: This means your content player and content are HDR-compatible and the HDR
function is properly enabled. The monitor is following the ST2084 standard to process the HDR
content.

• HDR: Emulated: This means the input content is not HDR-compatible and the monitor is in
HDR-emulated mode. Refer to Working with HDR technology on page 39 to check if a supported
player, content, and the certified cable are used.

Menu) to access the main menu.

Adjusting the display color

To adjust the display color, you can do one of the following:

• Apply the standard color setting from

Color Adjustment > Color Mode.

• Change the display and color settings manually from the related OSD menus. Depending on
the Color Mode you just set, the available options for color adjustment may vary. See

Available menu options for each color mode on page 49 for more information.

Once the adjustment is done, you can save the customized settings from Color Adjustment >

Save Color Settings.

• Use a colorimeter (purchased separately) to work with the provided software named

Master Element

and optimized the display color. Visit the website for software download and

Palette

more information (Palette Master Element How-to-Use Guide).

• http://www.benq.com/product/monitor/sw320/downloads/ (SW320)

• http://www.benq.com/product/monitor/sw271/downloads/ (SW271)

• To apply the calibrated result, go to Color Adjustment > Color Mode > Calibration 1 or

Calibration 2.

Adjusting display mode

To display images of aspect ratio other than 16:9 and size other than the panel size of your
purchased model, you can adjust the display mode on the monitor.

40 How to adjust your monitor

1. Press any of the control keys or the key on the Hotkey Puck to bring up the hot key
menu. Select (Menu) to access the main menu.

2. Go to Display and Aspect Ratio.

3. Select an appropriate display mode. The setting will take effect immediately.

Choosing an appropriate picture mode

Your monitor provides various picture modes that are suitable for different types of images.
See Color Mode on page 45 for all the available picture modes.

Go to Color Adjustment and Color Mode for a desired picture mode.

Video source selection in PIP/PBP mode (for models with PIP/PBP function)

Your monitor scans for the available video sources in the following order: HDMI, DP, mini DP,
and USB-C (if all available), and displays the first available one. This video source will become
the main source in PIP/PBP mode. You will need to decide the second source for PIP/PBP mode
from the menu in PIP/PBP Source on page 52. Menu options that are not available will become
grayed out.

Refer to the following table to find your main source and its supporting second sources.

SW320 Possible second sources

HDMI DP Mini DP

Possible second sources

Main source

SW271

Main source

Inputs

HDMI V V

DP V V

Mini DP V V

Inputs

HDMI-1 VVV
HDMI-2 V V V

DP V V V

USB-C V V V

HDMI-1 HDMI-2 DP USB-C

41 How to adjust your monitor

Navigating the main menu

You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.

Press any of the control keys or the key on the Hotkey Puck to bring up the hot key

menu. Select (Menu) to access the main menu. See Basic menu operation on page 38 for
details.

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain functions,
their settings and related items will not appear on the menu.

The OSD menu languages may differ from the product supplied to your region, see Language on page 54 under

System and OSD Settings for more details.

For more information on each menu, please refer to the following pages:

• Display menu on page 43

• Color Adjustment menu on page 45

• PIP/PBP menu on page 51

• System menu on page 53

42 Navigating the main menu

Display menu

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Mode: Adobe RGB

Display

Color Adjustment

PIP/PBP

System

Input

Aspect Ratio

1. Select (Menu) from the hot key menu.

2. Use or to select Display.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Input Use this to change the input to that appropriate to your video

cable connection type.

(SW320)

• HDMI

• DP

• Mini DP

(SW271)

HDMI-1

•

• HDMI-2

• DP

• USB-C

43 Navigating the main menu

Item Function Range

Aspect
Ratio

This feature is provided to allow aspect ratios other than 16:9
to be displayed without geometric distortion.

Full Scales the input image to fill the screen. Ideal

for 16:9 aspect images.

Aspect The input image is displayed without geometric

distortion filling as much of the display as
possible.

1:1 Displays the input image in its native resolution

without scaling.

44 Navigating the main menu

Color Adjustment menu

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.

Mode: Adobe RGB

Display

Color Adjustment

PIP/PBP

System

Color Mode

Brightness

Contrast

Sharpness

Color Temp.

Gamma

Color Gamut

Hue

Brightness

80

1. Select (Menu) from the hot key menu.

2. Use or to select Color Adjustment.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Color Mode Select a color mode that best suits the type of images shown

on the screen.

Adobe
RGB

sRGB For better color matching representation with

For better color matching representation with
Adobe® RGB compatible peripherals.

sRGB compatible peripherals.

B+W Applies a black and white theme. • Level 1

• Level 2

• Level 3

45 Navigating the main menu

Item Function Range

Rec. 709 For better color matching representation with

Standard Rec. 709.

DCI-P3 For better color matching representation with

Standard DCI-P3.

HDR For better color matching representation with

High Dynamic Range (HDR) technology.

DICOM

(SW271

For viewing DICOM images. It is
recommended for displaying medical images.

only)

DICOM as the abbreviation of Digital Imaging and
Communications in Medicine is a standard for
handling, storing, printing, and transmitting medical
images.

Darkroom For image editing and viewing in a

post-processing environment with a dim light.
This mode enhances the sharpness and clarity
of shades and shows more details.

Calibration
1

Calibration
2

Applies the calibration result optimized by the
provided calibration software named Palette

Master Element

and your colorimeter
(purchased separately). Visit the website for
software download and more information

Calibration
3

(SW271

(Palette Master Element How-to-Use Guide).

• http://www.benq.com/product/monitor/sw32

0/downloads/ (SW320)

only)

• http://www.benq.com/product/monitor/sw27

1/downloads/ (SW271)

Brightness Adjusts the balance between light and dark shades. 0 to 100

Contrast Adjusts the degree of difference between darkness and

Sharpness Adjusts the clarity and visibility of the edges of the subjects in

46 Navigating the main menu

Custom 1 Applies a combination of color settings defined

by users.

Custom 2

CAD / CAM

(SW320

Enhances the contrast if a CAD / CAM
software is used.

only)

Animation

(SW320
only)

Enhances the contrast of the dark shades so
you could work on the details easily when
making an animation.

lightness.

the image.

0 ~ 10

0 to 100

0 to 10

Item Function Range

Color Temp.

5000K

6500K

9300K

Applies a color tint (cool or warm) to the

image. Color temperature is measured in K
(Kelvin) degrees. The display becomes reddish
if the color temperature is low, and becomes
bluish if the color temperature is high.

Some color gradations may not be displayed well if
this the setting has been adjusted.

Custom Allows to adjust color temperature by 100K. 5000K ~

9300K

User
Define

The blend of the Red, Green and Blue primary
colors can be altered to change the color tint
of the image. Go to the succeeding R (red),

G (green), and B (blue) menus to change the

• R (0~100)

• G (0~100)

• B (0~100)

settings.
Decreasing one or more of the colors will
reduce their respective influence on the color
tint of the image. (e.g. if you reduce the Blue
level the image will gradually take on a
yellowish tint. If you reduce Green, the image
will become a magenta tint.)

Gamma Adjusts the tone luminance. • 1.6

• 1.8

• 2.0

• 2.2

• 2.4

• 2.6

Color
Gamut

Adobe
RGB

Suitable for Adobe® RGB compatible

peripherals.
(not available
when

Color

e is set

Mod

to

Adobe

RGB

, sRGB,

Rec. 709, or
DPI-C3)

Hue Adjusts the degree of how we perceive colors.

sRGB Suitable for sRGB compatible peripherals.

Rec. 709 For better color matching representation with

Standard Rec. 709.

DCI-P3 For better color matching representation with

Standard DCI-P3.

• R

• G

• B

Some color gradations may not be displayed well if this the setting

has been adjusted.

• C

• M

• Y

47 Navigating the main menu

Item Function Range

Saturation Adjusts the purity degree of colors.

• R

• G

• B

Some color gradations may not be displayed well if this the setting
has been adjusted.

• C

• M

• Y

Black Level Adjusts the luminance of the dark areas in an image. 0~10

Save Color
Settings

Saves a new set of customized color settings. • Custom

Mode 1

• Custom

Mode 2

Reset Color Resets the custom color settings to the factory defaults. • YES

• NO

48 Navigating the main menu

Available menu options for each color mode

Depending on the Color Mode you just set, the available options for color adjustment may
vary. Color modes and the available display options are as follows:

SW320

Color Mode Brightness Contrast Sharpness

Adobe RGB V V V

sRGB V V V

B+W (*) V V V N/A N/A N/A N/A N/A N/A

Rec. 709 V V V 6500K 2.2 / 2.4 Rec. 709 N/A N/A V

DCI-P3 V V V

Darkroom V V V N/A N/A

HDR N/A N/A V N/A N/A N/A N/A N/A N/A

Calibration 1 N/A N/A V N/A N/A N/A V V N/A

Calibration 2 N/A N/A V N/A N/A N/A V V N/A

Custom 1 VVVVVVVVV

Custom 2 VVVVVVVVV

CAD / CAM V V V N/A N/A

Animation

(**)

VVVN/AN/A

Color
Te m p .

5000K /

6500K

5000K /

6500K

x=0.314,

y=0.351

Setting

Gamma

2.2

2.2 sRGB N/A N/A V

2.2 / 2.4 /

2.6

Color

Gamut

Adobe

RGB

DCI-P3 N/A N/A V

Adobe

RGB /

sRGB

Adobe

RGB

Adobe

RGB /

sRGB

Hue Saturation Black Level

N/A N/A V

N/A N/A N/A

N/A N/A N/A

N/A N/A V

• V: all options are available for adjustment.
N/A: all options are not available for adjustment.

• *: 3 levels are provided for adjustment.

• **: 10 levels are provided for adjustment.

SW271

Color Mode Brightness Contrast Sharpness

Adobe RGB V V V

sRGB V V V

B+W (*) V V V N/A N/A N/A N/A N/A N/A

Rec. 709 V V V 6500K 2.2 / 2.4 Rec. 709 N/A N/A V

DCI-P3 V V V

DICOM V V V 7500K N/A

Color
Te m p .

5000K /

6500K

5000K /

6500K

x=0.314,

y=0.351

Settings

Gamma

2.2

2.2 sRGB N/A N/A V

2.2 / 2.4 /

2.6

Color

Gamut

Adobe

RGB

DCI-P3 N/A N/A V

Panel

Native

Hue Saturation Black Level

N/A N/A V

N/A N/A N/A

49 Navigating the main menu

SW271

Settings

Color Mode Brightness Contrast Sharpness

Darkroom V V V N/A N/A

HDR N/A N/A V N/A N/A N/A N/A N/A N/A

Calibration 1 N/A N/A V N/A N/A N/A V V N/A

Calibration 2 N/A N/A V N/A N/A N/A V V N/A

Calibration 3 N/A N/A V N/A N/A N/A V V N/A

Custom 1 VVVVVVVVV

Custom 2 VVVVVVVVV

Color
Te m p .

Gamma

Color

Gamut

Adobe

RGB /

sRGB

Hue Saturation Black Level

N/A N/A N/A

• V: all options are available for adjustment.
N/A: all options are not available for adjustment.

• *: 3 levels are provided for adjustment.

50 Navigating the main menu

PIP/PBP menu

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain

functions, their settings and related items will not appear on the menu.

Mode: Adobe RGB

Display

Color Adjustment

PIP/PBP

System

Mode

PIP/PBP Source

PIP Size

H. Position

V. Position

Color Gamut

Gamma

Color Temp.

PIP

PBP

Off

1. Select (Menu) from the hot key menu.

2. Use or to select PIP/PBP.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

Item Function Range

Color Mode Sets the PIP or PBP mode. Pictures from two independent

video sources are displayed on the screen at the same time.

PIP The Picture-in-Picture (PIP) mode displays the

main video source on the screen while the
second source in an inset window (sub
window).

PBP Allows to display images from two different

video sources side-by-side.

OFF Disables PIP/PBP mode.

51 Navigating the main menu

Item Function Range

PIP/PBP
Source

Sets the second video source for the PIP/PBP mode. (SW320)

• HDMI

• DP

• Mini DP

(SW271)

• HDMI-1

• HDMI-2

• DP

• USB-C

PIP Size Determines the size of the inset window in the PIP mode. • Small

• Medium

• Large

H. Position Adjusts the horizontal position of the inset window in the PIP

0~100

mode.

V. Po s i ti on Adjusts the vertical position of the inset window in the PIP

0~100

mode.

Color
Gamut

Reproduces the color gamut set by specified standards of the
inset window in PBP mode.

• Adobe RGB

• sRGB

• Rec. 709

• DCI-P3

Gamma Adjusts the tone luminance of the inset window in PBP mode. • 1.6

• 1.8

• 2.0

• 2.2

• 2.4

• 2.6

Color Temp. Applies a color tint (cool or warm) to the image of the inset

window in PBP mode. Color temperature is measured in K

• 5000K

•

6500K

(Kelvin) degrees. The display becomes reddish if the color
temperature is low, and becomes bluish if the color

• 9300K

temperature is high.

Contrast Adjusts the contrast of the inset window (sub window) in the

0~100

PIP/PBP mode.

Sharpness Adjusts the sharpness of the inset window (sub window) in

52 Navigating the main menu

the PIP/PBP mode.

To adjust the contrast and the sharpness of the main source, go to
the

Color Adjustment menu. See page 46 for more information.

0~10

System menu

Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu. For models without
certain functions, their settings and related items will not appear on the menu.

Mode: Adobe RGB

Display

Color Adjustment

PIP / PBP

System

OSD Settings

CAL. Reminder

OSD Key Bri.

HDMI RGB PC Range

DisplayPort

USB-C Configuration

Audio

AMA

Language

Display Time

OSD Lock

5 sec.

10 sec.

15 sec.

20 sec.

25 sec.

30 sec.

1. Select (Menu) from the hot key menu.

2. Use or to select System.

3. Select to go to a sub menu, and then use or to select a menu item.

4. Use or to make adjustments, or use to make selection.

5. To return to the previous menu, select .

6. To exit the menu, select .

53 Navigating the main menu

Item Function Range

OSD Settings Language Sets the OSD menu language.

The language options displayed on your OSD
may differ from those shown on the right,
depending on the product supplied in your
region.

• English

• Français

• Deutsch

• Italiano

• Español

• Polski

• Česky

• Magyar

• Română

• Nederlands

• Русский

• Svenska

• Português

•

• 日本語

• 한국어

CAL.
Reminder

• 繁體中文

• 简体中文

Display
Time

Adjusts the display time of the OSD menu.

• 5 sec.

• 10 sec.

• 15 sec.

• 20 sec.

• 25 sec.

• 30 sec.

OSD Lock Prevents all the monitor settings from being

accidentally changed. When this function is
activated, the OSD controls and hotkey
operations will be disabled.

To unlock the OSD controls, press and hold any
key for 10 seconds.

Sets to remind you when monitor calibration is
recommended. When the monitor is in use, the used time

• ON

• OFF

is automatically calculated by a built-in timer.

OSD Key Bri. Adjusts the LED indicator’s brightness of the power key.

HDMI RGB PC
Range

Determines the range of color scales. Select an option
that matches the RGB range setting on the connected
HDMI device.

54 Navigating the main menu

• Auto Detect

• RGB (0~255)

• RGB (16~235)

Item Function Range

DP Selects an appropriate DP standard for data transmission. • 1.1

• 1.4

USB-C
Configuration

Audio Volum e Adjusts the audio volume. 0~100

Sets the refresh rate of the input video via USB Type-C
port. The USB transmission speed changes accordingly
due to USB Type-C technology limitation. See Options for

data transfer via USB Type-C on page 57 for more

information.

Mute Mutes the audio input. • ON

• UHD@60Hz +

USB 2.0

• UHD@30Hz +

USB 3.1

• OFF

AMA Improves the gray level response time of the LCD panel. • ON

• OFF

Auto Power
Off

Sets the time to power off the monitor automatically in
power saving mode.

• OFF

• 10 min.

• 20 min.

• 30 min.

Auto Pivot Sets to rotate the OSD menu with the monitor. • ON

• OFF

Resolution
Notice

Sets whether to display the resolution notice of the
recommended resolution when a new input source is

• ON

• OFF

detected by the monitor.

Custom Key 1 Sets the function to be accessed by custom key 1. • Brightness

Custom Key 2 Sets the function to be accessed by custom key 2.

Custom Key 3 Sets the function to be accessed by custom key 3.

• Contrast

• Input

• Color Mode

• Color Temp.

• Gamma

• Color Gamut

• PIP/PBP

55 Navigating the main menu

Item Function Range

Controller
Key 1

Controller
Key 2

Controller
Key 3

Sets the feature or setup menu to be accessed by
Controller Key 1.

Sets the feature or setup menu to be accessed by
Controller Key 2.

Sets the feature or setup menu to be accessed by
Controller Key 3.

• Brightness

• Contrast

• Adobe RGB

• sRGB

• B+W

• Rec. 709

• DCI-P3

• HDR

• DICOM (SW271
only)

• Darkroom

• Calibration 1

• Calibration 2

• Calibration 3
(SW271 only)

• Custom 1

• Custom 2

• CAD / CAM
(SW320 only)

• Animation
(SW320 only)

DDC/CI Allows the monitor settings to be set through the

software on the PC.

DDC/CI, short for Display Data Channel/Command Interface,
which was developed by Video Electronics Standards
Association (VESA). DDC/CI capability allows monitor controls
to be sent via the software for remote diagnostics.

Information Displays the current monitor property settings. • Input

• ON

• OFF

• Current

Resolution

• Optimum

Resolution

(best with the
monitor)

• Model Name

Reset All Resets all mode, color and geometry settings to the

factory default values.

56 Navigating the main menu

• HDR (SW271
only)

• YES

• NO

Options for data transfer via USB Type-C

3840 x 2160@60Hz + USB 2.0 3840 x 2160@30Hz + USB 3.1

Refresh rate 60 Hz 30 Hz

USB transmission speed 480Mbps 5Gbps

57 Navigating the main menu

Troubleshooting

Frequently asked questions (FAQ)

Imaging

The image is blurred.

• Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

• If a VGA extension cable is used, remove the extension cable for the test. Is the image now
in focus? If not, optimize the image by working through the instructions in the "Adjusting

the refresh rate"

blurring to occur due to conduction losses in extension cables. You can minimize these
losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the
native resolution.

section on the link "Adjusting the Screen Resolution". It is normal for

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.

• Clean the LCD screen.

• Cycle power on-off.

• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.

Go to Picture and Reset Color, and then choose YES to reset the color settings to the
factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.

The image is distorted, flashes or flickers.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running
at its native resolution. To have the optimal display performance of each type of input sources,
you can use the Display Mode function to set a proper aspect ratio for the input sources. See

Aspect Ratio on page 44 for details.

58 Troubleshooting

The image is displaced in one direction.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.

Faint shadow from the static image displayed is visible on the screen.

• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.

• Use a screensaver to prevent the occurrence of image retention.

Power LED indicator

The LED indicator is solid white or flashing white.

• If the LED lights up in solid white, the monitor is powered on.

• If the LED is illuminated in white and there is a message Out of Range on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read the "Preset display modes" section
from the link "Adjusting the Screen Resolution".

• If the LED is illuminated in flashing white, the power management mode is active. Press any
button on the computer keyboard or move the mouse. If that does not help, check the signal
cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.

• If the LED is off, check the power supply mains socket, the external power supply and the
mains switch.

OSD controls

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10
seconds.

OSD messages

A message Out of Range on the screen during computer boot up process.

If there is a message Out of Range on the screen during computer boot up process, this
means computer compatibility caused by operating system or graphic card. The system will
adjust the refresh rate automatically. Just wait until the operating system is launched.

Audio

No sound can be heard from the built-in speakers. (selected models only)

• Check whether the desired cable to input audio signals is properly connected. See Connect

the audio cable. on page 16 for details.

• Increase the volume (volume may be muted or too low).

• Remove your headphone and/or external speakers. (If they are connected to the monitor,
the built-in speakers are automatically muted.)

59 Troubleshooting

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).

• Check whether the headphone jack is properly connected.

• If the external speakers are USB-powered, check whether the USB connection is OK.

• Increase the volume (volume may be muted or too low) on the external speakers.

HDR

There is a message HDR: Emulated showing on the screen.

This means the input content is not HDR-compatible and the monitor is in HDR-emulated
mode. Refer to Working with HDR technology on page 39 to check if a supported player,
content, and the certified cable are used.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from www.BenQ.com for more support and local customer service.

60 Troubleshooting