Benq 9H.JL977.33E User Manual

Digital Projector

User Manual

Home Entertainment Series l TK810

V1.01

Warranty and Copyright information

Limited warranty

BenQ warrants this product against any defects in material and workmanship, under normal usage and storage.

Proof of purchase date will be required with any warranty claim. In the event this product is found to be defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be replacement of any defective parts (labor included). To obtain warranty service, immediately notify the dealer from which you purchased the product of any defects.

Important: The above warranty shall be void if the customer fails to operate the product in accordance with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and avoiding to operate the projector in a dusty environment. This warranty gives you specific legal rights, and you may have other rights which vary from country to country.

For other information, please visit www.BenQ.com.

Copyright © 2020 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes.

*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are copyrights of their respective companies or organizations.

Patents

Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.

2 Warranty and Copyright information

Table of Contents

Warranty and Copyright information ................................................................................ 2

Important safety instructions .............................................................................................. 4

Introduction .......................................................................................................................... 7

Shipping contents ....................................................................................................................................... 7

Projector exterior view ............................................................................................................................ 8

Controls and functions.............................................................................................................................. 9

Positioning your projector ................................................................................................. 11

Choosing a location ................................................................................................................................. 11

Obtaining a preferred projected image size....................................................................................... 12

Mounting the projector ..........................................................................................................................12

Operation ............................................................................................................................ 14

Installing the USB wireless dongle ........................................................................................................14

Starting up the projector ........................................................................................................................14

Shutting down the projector .................................................................................................................16

Adjusting the projected image ..............................................................................................................17

Fine-tuning the image size and clarity .................................................................................................17

Correcting keystone ................................................................................................................................ 17

BenQ Launcher ................................................................................................................... 19

The BenQ Launcher home page ......................................................................................................19

Navigating the BenQ Launcher home page ................................................................................... 20

Using Voice Assistant .............................................................................................................................. 20

Using BenQ Launcher Settings ...................................................................................................... 21

Connection .......................................................................................................................... 22

Wireless Connections............................................................................................................................. 23

Wireless Hotspot..................................................................................................................................... 28

Bluetooth Connections........................................................................................................................... 30

USB Connections ..................................................................................................................................... 32

Software update........................................................................................................................................ 33

Navigating the Settings ...................................................................................................... 34

Using the Settings ..................................................................................................................................34

General..................................................................................................................................................... 35

Display....................................................................................................................................................... 37

Preference............................................................................................................................................... 42

Other menus ............................................................................................................................................. 45

Maintenance ........................................................................................................................ 46

Care of the projector .............................................................................................................................. 46

Light information ...................................................................................................................................... 46

Troubleshooting ................................................................................................................. 52

Specifications ...................................................................................................................... 53

Projector specifications ..........................................................................................................................53

Dimensions ................................................................................................................................................54

Timing chart............................................................................................................................................... 55

3 Table of Contents

Important safety instructions

Your projector is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that you follow the instructions mentioned in this manual and marked on the product.

1. Please read this manual before you operate your projector. Save it for future reference.

2. Do not look straight at the projector lens during operation. The intense light beam may damage your eyes.

3. Refer servicing to qualified service personnel.

6. In some countries, the line voltage is NOT stable. This projector is designed to operate safely within a mains voltage between 100 to 240 volts AC, but could fail if power cuts or surges of ±10 volts occur. In areas where

the mains voltage may fluctuate or cut out, it is recommended that you connect your projector through a power stabilizer, surge protector or uninterruptible power supply (UPS).

7. Do not block the projection lens with any objects when the projector is under operation as this could cause the objects to become heated and deformed or even cause a fire. To temporarily turn off the lamp, use the blank function.

4. Always open the lens shutter (if any) or

remove the lens cap (if any) when the projector lamp is on.

5. The lamp becomes extremely hot during operation. Allow the projector to cool for approximately 45 minutes prior to removing the lamp assembly for replacement.

8. Do not operate lamps beyond the rated lamp life. Excessive operation of lamps beyond the rated life could cause them to break on rare occasions.

4 Important safety instructions

9. Never replace the lamp assembly or any electronic components unless the projector is unplugged.

10. Do not place this product on an unstable cart, stand, or table. The product may fall, sustaining serious damage.

11. Do not attempt to disassemble this projector. There are dangerous high voltages inside which may cause death if you should come into contact with live parts. The only user serviceable part is the lamp which has its own removable cover.

Under no circumstances should you ever undo or remove any other covers. Refer servicing only to suitably qualified professional service personnel.

13. Always place the projector on a level, horizontal surface during operation.

- Do not use if tilted at an angle of more than 10 degrees left to right, nor at angle of more than 15 degrees front to back. Using the projector when it is not fully horizontal may cause a malfunction of, or damage to, the lamp.

14. Do not stand the projector on end vertically. Doing so may cause the projector to fall over, causing injury or resulting in damage to the projector.

15. Do not step on the projector or place any objects upon it. Besides probable physical damage to the projector, doing so may result in accidents and possible injury.

12. Do not block the ventilation holes.

- Do not place this projector on a blanket, bedding or any other soft surface.

- Do not cover this projector with a cloth or any other item.

- Do not place inflammables near the projector.

If the ventilation holes are seriously obstructed, overheating inside the projector may result in a fire.

16. When the projector is under operation, you may sense some heated air and odor from its ventilation grill. It is a normal phenomenon and not a product defect.

5 Important safety instructions

17. Do not place liquids near or on the projector.

3000 m

(10000 feet)

0 m

(0 feet)

Liquids spilled into the projector may cause it to fail. If the projector does become wet, disconnect it from the power supply's power outlet and call BenQ to have the projector serviced.

18. This product is capable of displaying inverted images for ceiling/wall mount installation.

20. Do not place this projector in any of the following environments.

- Space that is poorly ventilated or confined. Allow at least 50 cm clearance from walls and free flow of air around the projector.

- Locations where temperatures may become excessively high, such as the inside of a car with all windows rolled up.

- Locations where excessive humidity, dust, or cigarette smoke may contaminate optical components, shorten the projector's life span and darken the image.

- Locations near fire alarms

- Locations with an ambient temperature above 40°C / 104°F

- Locations where the altitudes are higher than 3000 m (10000 feet).

19. This apparatus must be earthed.

• Hg - Lamp contains mercury. Manage in accordance with local disposal laws. See www.lamprecycle.org.

• To avoid damaging the DLP chips, never aim a high-power laser beam into the projection lens.

6 Important safety instructions

Introduction

Shipping contents

Carefully unpack and verify that you have all of the items shown below. If any of these items are missing, please contact your place of purchase.

Standard accessories

Projector

Remote control with

batteries

User manual CD

Quick start guide and Warranty card* Power cord USB wireless dongle

• The supplied accessories will be suitable for your region, and may differ from those illustrated.

• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.

Optional accessories

1. Spare lamp kit 2. 3D glasses

Replacing the remote control batteries

1. Press and open the battery cover, as illustrated.

2. Remove the old batteries (if applicable) and install two AAA batteries. Make sure that the positive and negative ends are positioned correctly, as illustrated.

3. Replace the battery cover until it clicks into place.

• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen, bathroom, sauna, sunroom or in a closed car.

• Replace only with the same or equivalent type recommended by the battery manufacturer.

• Dispose of the used batteries according to the manufacturer's instructions and local environment regulations for your region.

• Never throw the batteries into a fire. There may be danger of an explosion.

• If the batteries are dead or if you will not be using the remote control for an extended period of time, remove the batteries to avoid damage to the remote control from possible battery leakage.

7 Introduction

Projector exterior view

1. Lamp cover

2. Projection lens

3. Adjuster feet

4. IR remote sensor

5. External control panel (See Controls and functions on page 9.)

6. Light sensor

7. Zoom ring

8. Focus ring

9. Kensington anti-theft lock slot

10. Vent (air inlet)

11. 12V DC output terminal Triggers external devices such as an electric screen or light control, etc.

13. USB Mini-B port (for firmware upgrades)

14. USB Type-A port (USB 3.0: 5V 1.5A media reader/drive, firmware download)

15. HDMI 1/ HDMI 2 input port (Version 2.0b)

16. USB Type-A port (USB 2.0: 2.5A power supply)

17. SPDIF output port

18. Audio output jack

19. AC power jack

20. Wall mount holes

21. Vent (air exhaust)

22. Security bar

23. USB Type-A port (USB wireless dongle)*

24. Speaker

12. RS-232 control port

* Located under the lamp cover. Before you plug into the dongle, remove the lamp cover and then install

it back into position. Do not turn the power on with the lamp cover open.

8 Introduction

Controls and functions

All the key presses described in this document are available on the remote control or projector.

Projector & Remote control

1. OK

2. Power

Used to confirm the selection on the BenQ Launcher menu.

1 2

8 2

Turns the projector off and on after initial startup.

3. Back

Used to return to the previous layer.

4. Settings

Enter Settings menu.

5. POWER indicator light/TEMPerature warning light/LAMP indicator light (See Indicators on page 51.)

6. Arrow keys ( , , , )*

When the On-Screen Display (OSD) menu is activated, these keys are used as directional arrows to select the desired menu items and to make adjustments.

7. Source*

Displays the source selection bar.

8. Cursor*

Pressing this key to enable or disable mouse cursor.

9. Mute*

Toggles projector audio between on and off.

10. Voice button*

Press and hold the voice button to activate voice assistant. Hold this key and speak to the microphone at the top of the remote control while using voice assistant.

11. / Volume keys*

Decreases or increase the projector volume.

9 Introduction

12. Microphone

Receives voice command.

13. LED Indicator

14. Home*

Press this key to enter the BenQ Launcher home menu.

Flashes when the key is pressed or when doing Bluetooth Remote Control Pairing.

Press Home and Menu on the remote control at the same time for at least 3 seconds until the LED Indicator is flashing for pairing. If pairing is completed, then the LED Indicator will stop flashing.

15. Menu*

Launches the Apps related settings when operating in All Apps.

• Do not block the projection lens from projecting as this could cause the blocking object to become heated and deformed or even cause a fire.

• Keys with "*" means that they are workable when the remote control is connected to Bluetooth.

Remote control effective range

The remote control must be held at an angle withinwith a range of 8 metres (~26 feet) at an angle of 30-degrees (left and right) and 20-degrees (up and down).

Make sure that there are no obstacles between the remote control and the IR sensor(s) on the projector that might obstruct the infra-red beam.

In a completely open environment, the distance of Bluetooth remote control will be within 5~7 meters. However, the remote control distance will be affected by the obstacles such as the wall or wireless

signal.

• Operating the projector from the front • Operating the projector from the top

Remote Control Specifications

Wireless Protocol Bluetooth Low Energy v4.2 Power AAA Battery * 2

10 Introduction

Positioning your projector

Choosing a location

Before choosing an installation location for your projector, take the following factors into consideration:

• Size and position of your screen

• Electrical outlet location

• Location and distance between the projector and the rest of your equipment

You can install your projector in the following ways.

1. Front Table

Select this location with the projector placed on the table in front of the screen. This is the most common way to position the projector for quick setup and portability.

3. Front Ceiling

Select this location with the projector suspended upside-down in front of the screen. Purchase the BenQ Projector Ceiling/Wall Mount Kit from your dealer to mount your projector.

2. Rear Table

Select this location with the projector placed on the table behind the screen. Note that a special rear projection screen is required.

4. Rear Ceiling

Select this location with the projector suspended upside-down from behind the screen. Note that a special rear projection screen and the BenQ Projector Ceiling/Wall Mount Kit are required for this installation location.

You can do one of the steps below to choose Projector Position:

1. If this is the first time you turn on the projector, the first step in setup wizard will guide you to select a setting. See Starting up the projector.

2. From BenQ Launcher home page, go to Settings > Preference > Installation > Projector installation and select a setting.

11 Positioning your projector

Obtaining a preferred projected image size

Projection distance

Center of lens

Screen

16:9 Screen diagonal

Vertical Offset

The distance from the projector lens to the screen, the zoom setting (if available), and the video format each factors in the projected image size.

Projection dimensions

• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio

Screen size Distance from screen (mm)

Diagonal

Inch mm

30 762 374 664 957 1007 1057 21

40 1016 498 886 1291 1358 1425 28

50 1270 623 1107 1624 1708 1792 35

60 1524 747 1328 1958 2059 2160 41

80 2032 996 1771 2625 2760 2895 55

100 2540 1245 2214 3293 3462 3631 69

120 3048 1494 2657 3960 4163 4366 83

140 3556 1743 3099 4627 4864 5101 97

160 4064 1992 3542 5295 5566 5837 111

180 4572 2241 3985 5962 6267 6572 124

200 5080 2491 4428 6629 6968 7307 138

220 5588 2740 4870 7296 7670 8043 152

250 6350 3113 5535 8297 8722 9146 173

300 7620 3736 6641 9966 10475 10984 207

H (mm) W (mm)

Min length

(max.

zoom)

Average

Max length

(min.

zoom)

Vertical offset

(mm)

For example, if you are using a 120-inch screen, the recommended projection distance is 4163 mm.

If your measured projection distance is 6000 mm, the closest match in the "Distance from screen (mm)" column is 6267 mm. Looking across this row shows that a 180'' (about 4.6 m) screen is required.

Mounting the projector

If you intend to mount your projector, we strongly recommend that you use a proper fitting BenQ projector mounting kit and that you ensure it is securely and safely installed.

If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may fall down due to an improper attachment through the use of the wrong gauge or length screws.

Before mounting the projector

• Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector.

• BenQ recommends that you also purchase a separate Kensington lock compatible security cable and attach it securely to both the Kensington lock slot on the projector and the base of the mounting

12 Positioning your projector

bracket. This will perform the secondary role of restraining the projector should its attachment to the

Ceiling/Wall mount screw: M4 (Max L = 25 mm; Min L = 20 mm)

Unit: mm

49.7175108

118 104.3

226 154

47.3

222.3

mounting bracket become loose.

• Ask your dealer to install the projector for you. Installing the projector on your own may cause it to fall and result in injury.

• Take necessary procedures to prevent the projector from falling off such as during an earthquake.

• The warranty doesn’t cover any product damage caused by mounting the projector with a non-BenQ brand projector mounting kit.

• Consider the surrounding temperature where the projector is ceiling/wall mounted. If a heater is used, the temperature around the ceiling/wall may be higher than expected.

• Read the user manual for the mounting kit about the range of torque. Tightening with torque exceeding the recommended range may cause damage to the projector and subsequently falling off.

• Make sure the power outlet is at an accessible height so that you can easily shut down the projector.

Ceiling/Wall mount installation diagram

13 Positioning your projector

Operation

Installing the USB wireless dongle

Follow the illustrations below to install the USB wireless dongle. Make sure that the lamp cover is installed back after the USB wireless dongle is plugged. Do not turn the power on with the lamp cover open.

Starting up the projector

1. Plug the power cord. Turn on the power outlet switch (where fitted). The power indicator on the projector lights orange after power has been applied.

2. Plug the USB wireless dongle. It is highly recommended to plug it into the hidden dongle port located under the lamp cover. If not, the 2 USB ports in the rear view also support USB wireless dongle.

3. Press on the projector or remote control to start the projector. The power indicator flashes green and

stays green when the projector is on.

The start up procedure takes about 30 seconds. In the later stage of start up, a startup logo is projected.

(If necessary) Rotate the focus ring to adjust the image clearness.

4. If this is the first time you turn on the projector, the setup wizard appears to guide you through setting up the projector. If you have already done this, skip this step and move on to the next step.

• Use the arrow keys ( / / / ) on the projector or remote control to move through the menu items.

• Use OK to confirm the selected menu item.

• Use Back to return to the previous menu.

• Use Android Menu on remote control to skip a menu.

14 Operation

Step 1:

To connect to a hidden wireless network select Add New Network and enter the SSID, security setting, and password for the network.

Select Projector installation.

For more information about projector position, see

Choosing a location.

Step 2:

Select Language.

Step 3:

Configure the Remote Control Pairing

Press Home and Menu on the remote control at the same time for at least 3 seconds until the LED Indicator is flashing for pairing. If pairing is completed, then the LED Indicator will stop flashing.

Step 4:

Adjust Vertical Keystone.

Step 5:

Configure the Wireless Network Setting settings by selecting the wireless network and entering the password.

15 Operation

Step 6:

Select Time Zone.

Step 7:

Read Privacy Policy and press OK.

You’ve completed the setup wizard; you may now connect a device to the projector to project video. See Connection on page 22 for more information.

• Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock and fire.

• If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds before energizing the lamp.

• The Setup Wizard screenshots are for reference only and may differ from the actual design.

• If the frequency/resolution of the input signal exceeds the projector's operating range, you will see the message “Out of Range” displayed on the background screen. Please change to an input signal which is compatible with the projector's resolution or set the input signal to a lower setting. See Timing chart on page 55.

Shutting down the projector

1. Press and a confirmation message will appear prompting you. If you don't respond in a few seconds, the

message will disappear.

2. Press a second time. The power indicator flashes orange, the projection lamp shuts down, and the fans will

continue to run for approximately 90 seconds to cool down the projector.

3. Once the cooling process finishes, the power indicator becomes a steady orange and fans stop. Disconnect the power cord from the power outlet.

• To protect the lamp, the projector will not respond to any commands during the cooling process.

• Avoid turning on the projector immediately after turning it off as excessive heat may shorten lamp life.

• Lamp life results will vary depending on environmental conditions and usage.

16 Operation

Adjusting the projected image

Adjusting the projection angle

If the projector is not placed on a flat surface or the screen and the projector are not perpendicular to each other, the projected image becomes trapezoidal. You can screw the adjuster feet to fine-tune the horizontal angle.

To retract the feet, screw the adjuster feet in a reverse direction.

Do not look into the lens while the lamp is on. The strong light from the lamp may cause damage to your eyes.

Fine-tuning the image size and clarity

Adjust the projected image to the size that you need using the zoom ring.

Sharpen the image by rotating the focus ring.

Correcting keystone

Keystoning refers to the situation where the projected image is noticeably wider at either the top or bottom. It occurs when the projector is not perpendicular to the screen.

To adjust the Keystone:

1. Select Settings from BenQ Launcher and press OK, or press on the remote control or the projector.

2. Select Display > Keystone and press OK.

3. Disable the Auto Keystone setting.

4. Select Keystone and press OK.

17 Operation

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