Benq 9H.JL977.33E User Manual

Digital Projector

User Manual

Home Entertainment Series l TK810

V1.01

Warranty and Copyright information

Limited warranty

BenQ warrants this product against any defects in material and workmanship, under normal usage and
storage.

Proof of purchase date will be required with any warranty claim. In the event this product is found to be
defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be
replacement of any defective parts (labor included). To obtain warranty service, immediately notify the
dealer from which you purchased the product of any defects.

Important: The above warranty shall be void if the customer fails to operate the product in accordance
with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%,
temperature in-between 0°C and 35°C, altitude lower than 4920 feet, and avoiding to operate the
projector in a dusty environment. This warranty gives you specific legal rights, and you may have other
rights which vary from country to country.

For other information, please visit www.BenQ.com.

Copyright

Copyright © 2020 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of BenQ Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect
to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any
particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to
make changes from time to time in the contents hereof without obligation to notify any person of such
revision or changes.

*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are
copyrights of their respective companies or organizations.

Patents

Please go to http://patmarking.benq.com/ for the details on BenQ projector patent coverage.

2 Warranty and Copyright information

Table of Contents

Warranty and Copyright information ................................................................................ 2

Important safety instructions .............................................................................................. 4

Introduction .......................................................................................................................... 7

Shipping contents ....................................................................................................................................... 7

Projector exterior view ............................................................................................................................ 8

Controls and functions.............................................................................................................................. 9

Positioning your projector ................................................................................................. 11

Choosing a location ................................................................................................................................. 11

Obtaining a preferred projected image size....................................................................................... 12

Mounting the projector ..........................................................................................................................12

Operation ............................................................................................................................ 14

Installing the USB wireless dongle ........................................................................................................14

Starting up the projector ........................................................................................................................14

Shutting down the projector .................................................................................................................16

Adjusting the projected image ..............................................................................................................17

Fine-tuning the image size and clarity .................................................................................................17

Correcting keystone ................................................................................................................................ 17

BenQ Launcher ................................................................................................................... 19

The BenQ Launcher home page ......................................................................................................19

Navigating the BenQ Launcher home page ................................................................................... 20

Using Voice Assistant .............................................................................................................................. 20

Using BenQ Launcher Settings ...................................................................................................... 21

Connection .......................................................................................................................... 22

Wireless Connections............................................................................................................................. 23

Wireless Hotspot..................................................................................................................................... 28

Bluetooth Connections........................................................................................................................... 30

USB Connections ..................................................................................................................................... 32

Software update........................................................................................................................................ 33

Navigating the Settings ...................................................................................................... 34

Using the Settings ..................................................................................................................................34

General..................................................................................................................................................... 35

Display....................................................................................................................................................... 37

Preference............................................................................................................................................... 42

Other menus ............................................................................................................................................. 45

Maintenance ........................................................................................................................ 46

Care of the projector .............................................................................................................................. 46

Light information ...................................................................................................................................... 46

Troubleshooting ................................................................................................................. 52

Specifications ...................................................................................................................... 53

Projector specifications ..........................................................................................................................53

Dimensions ................................................................................................................................................54

Timing chart............................................................................................................................................... 55

3 Table of Contents

Important safety instructions

Your projector is designed and tested to meet the latest standards for safety of information technology
equipment. However, to ensure safe use of this product, it is important that you follow the instructions
mentioned in this manual and marked on the product.

1. Please read this manual before you
operate your projector. Save it for future
reference.

2. Do not look straight at the projector
lens during operation. The intense light
beam may damage your eyes.

3. Refer servicing to qualified service
personnel.

6. In some countries, the line voltage is NOT
stable. This projector is designed to operate
safely within a mains voltage between 100 to
240 volts AC, but could fail if power cuts or
surges of ±10 volts occur. In areas where

the mains voltage may fluctuate or cut
out, it is recommended that you
connect your projector through a power
stabilizer, surge protector or
uninterruptible power supply (UPS).

7. Do not block the projection lens with any
objects when the projector is under
operation as this could cause the objects to
become heated and deformed or even cause a
fire. To temporarily turn off the lamp, use the
blank function.

4. Always open the lens shutter (if any) or

remove the lens cap (if any) when the
projector lamp is on.

5. The lamp becomes extremely hot during
operation. Allow the projector to cool for
approximately 45 minutes prior to removing
the lamp assembly for replacement.

8. Do not operate lamps beyond the rated lamp
life. Excessive operation of lamps beyond the
rated life could cause them to break on rare
occasions.

4 Important safety instructions

9. Never replace the lamp assembly or any
electronic components unless the projector is
unplugged.

10. Do not place this product on an unstable cart,
stand, or table. The product may fall,
sustaining serious damage.

11. Do not attempt to disassemble this projector.
There are dangerous high voltages inside
which may cause death if you should come
into contact with live parts. The only user
serviceable part is the lamp which has its own
removable cover.

Under no circumstances should you ever
undo or remove any other covers. Refer
servicing only to suitably qualified professional
service personnel.

13. Always place the projector on a level,
horizontal surface during operation.

- Do not use if tilted at an angle of more than 10
degrees left to right, nor at angle of more than 15
degrees front to back. Using the projector when it is
not fully horizontal may cause a malfunction of, or
damage to, the lamp.

14. Do not stand the projector on end vertically.
Doing so may cause the projector to fall over,
causing injury or resulting in damage to the
projector.

15. Do not step on the projector or place any
objects upon it. Besides probable physical
damage to the projector, doing so may result
in accidents and possible injury.

12. Do not block the ventilation holes.

- Do not place this projector on a blanket, bedding or
any other soft surface.

- Do not cover this projector with a cloth or any other
item.

- Do not place inflammables near the projector.

If the ventilation holes are seriously
obstructed, overheating inside the projector
may result in a fire.

16. When the projector is under operation, you
may sense some heated air and odor from its
ventilation grill. It is a normal phenomenon
and not a product defect.

5 Important safety instructions

17. Do not place liquids near or on the projector.

3000 m

(10000 feet)

0 m

(0 feet)

Liquids spilled into the projector may cause it
to fail. If the projector does become wet,
disconnect it from the power supply's power
outlet and call BenQ to have the projector
serviced.

18. This product is capable of displaying inverted
images for ceiling/wall mount installation.

20. Do not place this projector in any of the
following environments.

- Space that is poorly ventilated or confined. Allow at
least 50 cm clearance from walls and free flow of air
around the projector.

- Locations where temperatures may become
excessively high, such as the inside of a car with all
windows rolled up.

- Locations where excessive humidity, dust, or cigarette
smoke may contaminate optical components, shorten
the projector's life span and darken the image.

- Locations near fire alarms

- Locations with an ambient temperature above 40°C /
104°F

- Locations where the altitudes are higher than 3000 m
(10000 feet).

19. This apparatus must be earthed.

• Hg - Lamp contains mercury. Manage in accordance with local disposal laws. See www.lamprecycle.org.

• To avoid damaging the DLP chips, never aim a high-power laser beam into the projection lens.

6 Important safety instructions

Introduction

Shipping contents

Carefully unpack and verify that you have all of the items shown below. If any of these items are missing,
please contact your place of purchase.

Standard accessories

Projector

Remote control with

batteries

User manual CD

Quick start guide and Warranty card* Power cord USB wireless dongle

• The supplied accessories will be suitable for your region, and may differ from those illustrated.

• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information.

Optional accessories

1. Spare lamp kit 2. 3D glasses

Replacing the remote control batteries

1. Press and open the battery cover, as illustrated.

2. Remove the old batteries (if applicable) and install
two AAA batteries. Make sure that the positive
and negative ends are positioned correctly, as
illustrated.

3. Replace the battery cover until it clicks into place.

• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen,
bathroom, sauna, sunroom or in a closed car.

• Replace only with the same or equivalent type recommended by the battery manufacturer.

• Dispose of the used batteries according to the manufacturer's instructions and local environment regulations for
your region.

• Never throw the batteries into a fire. There may be danger of an explosion.

• If the batteries are dead or if you will not be using the remote control for an extended period of time, remove the
batteries to avoid damage to the remote control from possible battery leakage.

7 Introduction

Projector exterior view

5

19

22

20

20

20

2

12

13

15

14

17

16

18

2

2

3

3

3

20

20

20

22

1

11

21

4

4

7

8

10

9

3

2

3

6

23

24

1. Lamp cover

2. Projection lens

3. Adjuster feet

4. IR remote sensor

5. External control panel
(See Controls and functions on page 9.)

6. Light sensor

7. Zoom ring

8. Focus ring

9. Kensington anti-theft lock slot

10. Vent (air inlet)

11. 12V DC output terminal
Triggers external devices such as an electric
screen or light control, etc.

13. USB Mini-B port (for firmware upgrades)

14. USB Type-A port (USB 3.0: 5V 1.5A media
reader/drive, firmware download)

15. HDMI 1/ HDMI 2 input port (Version 2.0b)

16. USB Type-A port (USB 2.0: 2.5A power
supply)

17. SPDIF output port

18. Audio output jack

19. AC power jack

20. Wall mount holes

21. Vent (air exhaust)

22. Security bar

23. USB Type-A port (USB wireless dongle)*

24. Speaker

12. RS-232 control port

* Located under the lamp cover. Before you plug into the dongle, remove the lamp cover and then install

it back into position. Do not turn the power on with the lamp cover open.

8 Introduction

Controls and functions

All the key presses described in this document
are available on the remote control or projector.

Projector & Remote control

1. OK

2. Power

5

Used to confirm the selection on the BenQ
Launcher menu.

1
2

3

4

8
2

12

13

7

6

Turns the projector off and on after initial
startup.

3. Back

7

Used to return to the previous layer.

4. Settings

Enter Settings menu.

5. POWER indicator light/TEMPerature
warning light/LAMP indicator light
(See Indicators on page 51.)

6. Arrow keys ( , , , )*

When the On-Screen Display (OSD) menu is
activated, these keys are used as directional
arrows to select the desired menu items and
to make adjustments.

7. Source*

Displays the source selection bar.

8. Cursor*

6

3

9

10

11

1

14

15

4

Pressing this key to enable or disable mouse
cursor.

9. Mute*

Toggles projector audio between on and off.

10. Voice button*

Press and hold the voice button to activate
voice assistant. Hold this key and speak to the
microphone at the top of the remote control
while using voice assistant.

11. / Volume keys*

Decreases or increase the projector volume.

9 Introduction

12. Microphone

A

p

p

r

o

x

.

+

3

0

º

A

p

p

r

o

x

.

+

3

0

º

Receives voice command.

13. LED Indicator

14. Home*

Press this key to enter the BenQ Launcher
home menu.

Flashes when the key is pressed or when doing
Bluetooth Remote Control Pairing.

Press Home and Menu on the
remote control at the same time for at least 3
seconds until the LED Indicator is flashing for
pairing. If pairing is completed, then the LED
Indicator will stop flashing.

15. Menu*

Launches the Apps related settings when
operating in All Apps.

• Do not block the projection lens from
projecting as this could cause the blocking
object to become heated and deformed or
even cause a fire.

• Keys with "*" means that they are workable
when the remote control is connected to
Bluetooth.

Remote control effective range

The remote control must be held at an angle withinwith a range of 8 metres (~26 feet) at an angle of
30-degrees (left and right) and 20-degrees (up and down).

Make sure that there are no obstacles between the remote control and the IR sensor(s) on the
projector that might obstruct the infra-red beam.

In a completely open environment, the distance of Bluetooth remote control will be within 5~7 meters.
However, the remote control distance will be affected by the obstacles such as the wall or wireless

signal.

• Operating the projector from the front • Operating the projector from the top

Remote Control Specifications

Wireless Protocol Bluetooth Low Energy v4.2
Power AAA Battery * 2

10 Introduction

Positioning your projector

Choosing a location

Before choosing an installation location for your projector, take the following factors into consideration:

• Size and position of your screen

• Electrical outlet location

• Location and distance between the projector and the rest of your equipment

You can install your projector in the following ways.

1. Front Table

Select this location with the projector placed on
the table in front of the screen. This is the most
common way to position the projector for quick
setup and portability.

3. Front Ceiling

Select this location with the projector suspended
upside-down in front of the screen. Purchase the
BenQ Projector Ceiling/Wall Mount Kit from your
dealer to mount your projector.

2. Rear Table

Select this location with the projector placed on
the table behind the screen. Note that a special
rear projection screen is required.

4. Rear Ceiling

Select this location with the projector suspended
upside-down from behind the screen. Note that a
special rear projection screen and the BenQ
Projector Ceiling/Wall Mount Kit are required for
this installation location.

You can do one of the steps below to choose Projector Position:

1. If this is the first time you turn on the projector, the first step in setup wizard will guide you to select
a setting. See Starting up the projector.

2. From BenQ Launcher home page, go to Settings > Preference > Installation > Projector
installation and select a setting.

11 Positioning your projector

Obtaining a preferred projected image size

H

W

Projection distance

Center of lens

Screen

16:9 Screen diagonal

Vertical Offset

The distance from the projector lens to the screen, the zoom setting (if available), and the video format
each factors in the projected image size.

Projection dimensions

• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio

Screen size Distance from screen (mm)

Diagonal

Inch mm

30 762 374 664 957 1007 1057 21

40 1016 498 886 1291 1358 1425 28

50 1270 623 1107 1624 1708 1792 35

60 1524 747 1328 1958 2059 2160 41

80 2032 996 1771 2625 2760 2895 55

100 2540 1245 2214 3293 3462 3631 69

120 3048 1494 2657 3960 4163 4366 83

140 3556 1743 3099 4627 4864 5101 97

160 4064 1992 3542 5295 5566 5837 111

180 4572 2241 3985 5962 6267 6572 124

200 5080 2491 4428 6629 6968 7307 138

220 5588 2740 4870 7296 7670 8043 152

250 6350 3113 5535 8297 8722 9146 173

300 7620 3736 6641 9966 10475 10984 207

H (mm) W (mm)

Min length

(max.

zoom)

Average

Max length

(min.

zoom)

Vertical offset

(mm)

For example, if you are using a 120-inch screen, the recommended projection distance is 4163 mm.

If your measured projection distance is 6000 mm, the closest match in the "Distance from screen (mm)"
column is 6267 mm. Looking across this row shows that a 180'' (about 4.6 m) screen is required.

Mounting the projector

If you intend to mount your projector, we strongly recommend that you use a proper fitting BenQ
projector mounting kit and that you ensure it is securely and safely installed.

If you use a non-BenQ brand projector mounting kit, there is a safety risk that the projector may fall
down due to an improper attachment through the use of the wrong gauge or length screws.

Before mounting the projector

• Purchase a BenQ projector mounting kit from the place you purchased your BenQ projector.

• BenQ recommends that you also purchase a separate Kensington lock compatible security cable and
attach it securely to both the Kensington lock slot on the projector and the base of the mounting

12 Positioning your projector

bracket. This will perform the secondary role of restraining the projector should its attachment to the

Ceiling/Wall mount screw: M4
(Max L = 25 mm; Min L = 20 mm)

Unit: mm

49.7175108

118 104.3

226 154

47.3

57

222.3

mounting bracket become loose.

• Ask your dealer to install the projector for you. Installing the projector on your own may cause it to
fall and result in injury.

• Take necessary procedures to prevent the projector from falling off such as during an earthquake.

• The warranty doesn’t cover any product damage caused by mounting the projector with a non-BenQ
brand projector mounting kit.

• Consider the surrounding temperature where the projector is ceiling/wall mounted. If a heater is used,
the temperature around the ceiling/wall may be higher than expected.

• Read the user manual for the mounting kit about the range of torque. Tightening with torque
exceeding the recommended range may cause damage to the projector and subsequently falling off.

• Make sure the power outlet is at an accessible height so that you can easily shut down the projector.

Ceiling/Wall mount installation diagram

13 Positioning your projector

Operation

1

2

3

4

5

Installing the USB wireless dongle

Follow the illustrations below to install the USB wireless dongle. Make sure that the lamp cover is
installed back after the USB wireless dongle is plugged. Do not turn the power on with the lamp cover
open.

Starting up the projector

1. Plug the power cord. Turn on the power outlet switch
(where fitted). The power indicator on the projector
lights orange after power has been applied.

2. Plug the USB wireless dongle. It is highly recommended
to plug it into the hidden dongle port located under the
lamp cover. If not, the 2 USB ports in the rear view also
support USB wireless dongle.

3. Press on the projector or remote control to start
the projector. The power indicator flashes green and

stays green when the projector is on.

The start up procedure takes about 30 seconds. In the later stage of start up, a startup logo is
projected.

(If necessary) Rotate the focus ring to adjust the image clearness.

4. If this is the first time you turn on the projector, the setup wizard appears to guide you through
setting up the projector. If you have already done this, skip this step and move on to the next step.

• Use the arrow keys ( / / / ) on the projector or remote control to move through the menu
items.

• Use OK to confirm the selected menu item.

• Use Back to return to the previous menu.

• Use Android Menu on remote control to skip a menu.

14 Operation

Step 1:

To connect to a hidden wireless network select Add New Network and enter the SSID, security
setting, and password for the network.

Select Projector installation.

For more information about projector position, see

Choosing a location.

Step 2:

Select Language.

Step 3:

Configure the Remote Control Pairing

Press Home and Menu on the remote
control at the same time for at least 3 seconds until
the LED Indicator is flashing for pairing. If pairing is
completed, then the LED Indicator will stop flashing.

Step 4:

Adjust Vertical Keystone.

Step 5:

Configure the Wireless Network Setting
settings by selecting the wireless network and
entering the password.

15 Operation

Step 6:

Select Time Zone.

Step 7:

Read Privacy Policy and press OK.

You’ve completed the setup wizard; you may now
connect a device to the projector to project video.
See Connection on page 22 for more information.

• Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock and fire.

• If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds before
energizing the lamp.

• The Setup Wizard screenshots are for reference only and may differ from the actual design.

• If the frequency/resolution of the input signal exceeds the projector's operating range, you will see the message
“Out of Range” displayed on the background screen. Please change to an input signal which is compatible with
the projector's resolution or set the input signal to a lower setting. See Timing chart on page 55.

Shutting down the projector

1. Press and a confirmation message will appear
prompting you. If you don't respond in a few seconds, the

message will disappear.

2. Press a second time. The power indicator flashes
orange, the projection lamp shuts down, and the fans will

continue to run for approximately 90 seconds to cool
down the projector.

3. Once the cooling process finishes, the power indicator
becomes a steady orange and fans stop. Disconnect the
power cord from the power outlet.

• To protect the lamp, the projector will not respond to any commands during the cooling process.

• Avoid turning on the projector immediately after turning it off as excessive heat may shorten lamp life.

• Lamp life results will vary depending on environmental conditions and usage.

16 Operation

Adjusting the projected image

Adjusting the projection angle

If the projector is not placed on a flat surface or the
screen and the projector are not perpendicular to
each other, the projected image becomes
trapezoidal. You can screw the adjuster feet to
fine-tune the horizontal angle.

To retract the feet, screw the adjuster feet in a
reverse direction.

Do not look into the lens while the lamp is on. The strong light from the lamp may cause damage to your eyes.

Fine-tuning the image size and clarity

Adjust the projected image to the size that you
need using the zoom ring.

Sharpen the image by rotating the focus ring.

Correcting keystone

Keystoning refers to the situation where the projected image is noticeably wider at either the top or
bottom. It occurs when the projector is not perpendicular to the screen.

To adjust the Keystone:

1. Select Settings from BenQ Launcher and press OK, or press on the remote control or the
projector.

2. Select Display > Keystone and press OK.

3. Disable the Auto Keystone setting.

4. Select Keystone and press OK.

17 Operation

• To correct keystoning at the top of the image, use on your remote control.

• To correct keystoning at the bottom of the image, use on your remote control.

• To return to default keystone settings press button on your remote control

You may only make these adjustments if Auto Keystone is disabled in the Installation menu. See Keystone on page 40.

5. When you are done adjusting the keystone, press to save your changes and return to the

previous menu, or press to save your changes and go back to the home screen directly.

18 Operation

BenQ Launcher

BenQ Launcher is the projector’s operating system that allows you to project wirelessly, play media

files or streaming apps, as well as adjust projector settings.

Use your remote control to operate BenQ Launcher functions. The projector’s control panel keys are limited to
control projector functions.

The BenQ Launcher home page

When the projector is not projecting an image from a connected source it will display BenQ
Launcher by default. If the projector is projecting from a source, you can return to BenQ Launcher

home page by pressing or .

Actual screen may vary based on your BenQ Launcher firmware version.

The BenQ Launcher home page offers the following features:

• Wireless Projection - Provides instructions on how to project wirelessly via iOS/Android devices
or a laptop/PC.

• Status Bar - Displays the connection status, date, and time.

• Source List - Selects input source for USB, HDMI1 or HDMI2.

• App Shortcuts - Quick accesses to the Aptoide app market, WPS Office app and other apps.

• Settings - Accesses to General, Display, and Preference menus.

19 BenQ Launcher

Navigating the BenQ Launcher home page

1. From BenQ Launcher home page, press / / / on your remote control to select the desired
function and press OK.

2. Follow on-screen instructions for further operations.

Using the app shortcuts

Press the down button from BenQ Launcher home page to access the app shortcuts section, which
displays the pre-installed Aptoide app market for streaming apps, WPS Office app, as well as other
apps that have been installed on the projector. Other default apps may appear based on language
settings.

To access all the apps installed on the projector, see All Apps on page 36. For details on how to
re-order the shortcuts see Home Screen on page 42.

Using Voice Assistant

Press and hold the voice button to activate voice assistant. Hold this key and speak to the microphone
at the top of the remote control while using voice assistant.

20 BenQ Launcher

Using BenQ Launcher Settings

Select Settings from BenQ Launcher home page to access General, Display and Preference
menus.

Actual screen may vary based on your BenQ Launcher firmware version.

For more information on the Settings see Using the Settings on page 34.

Typing texts

Various menus within BenQ Launcher may require to input text. To input text in a text field:

1. Select the text field where you want to input text.

2. Press OK, and a full alphanumeric keyboard will appear on screen.

3. Press / / / on your remote control to navigate the keyboard, and press OK to select the
letter/key/symbol you want to enter into the text field.

4. Press at anytime to exit out of the keyboard.

Actual keyboard types may vary based on your language preference setting. See Preference on page 42 for more
information.

21 BenQ Launcher

Connection

2

2

4

7

2

1

6

8

9

3

5

Notebook or
desktop computer

12V Trigger for screen control

HDMI cable

USB cable (Mini-B to A type)

Audio cable

SPDIF cable

USB cable (A to Micro B type)
connect to the power port of
HDMI wireless dongle

HDMI wireless dongle

USB Storage Device for Media
Reader, Firmware Upgrade

RS232 cable

1

2345678

9

Speakers

A/V device

When connecting a signal source to the projector, be sure to:

1. Turn all equipment off before making any connections.

2. Use the correct signal cables for each source.

3. Ensure the cables are firmly inserted.

• In the connections above, some cables may not be included with the projector (see Shipping contents on page 7).
They are commercially available from electronics stores.

• The connection illustrations are for reference only. The rear connecting jacks available on the projector vary with
each projector model.

• Many notebooks do not turn on their external video ports when connected to a projector. Usually a key combo
like FN + function key with a monitor symbol turns the external display on/off. Press FN and the labeled function
key simultaneously. Refer to your notebook's documentation to find your notebook's key combination.

• If the selected video image is not displayed after the projector is turned on and the correct video source has been
selected, check that the video source device is turned on and operating correctly. Also check that the signal cables
have been connected correctly.

• The built-in speaker(s) will be muted when the AUDIO OUT jack is connected.

• Please check your computer’s baud rate at 9600 so that you can connect the projector by using a suitable RS-232
cable.

22 Connection

Wireless Connections

Connecting the projector to a wireless network

Before you can project wirelessly via the projector you must first connect the projector to a wireless
network. To connect your projector to a wireless network, or to switch wireless networks:

If you have already connected the projector to a wireless network during the setup wizard you may skip the steps in
this section.

1. Power on the projector (see Starting up the projector on page 14).

2. On the home page of BenQ Launcher
interface, select Wireless Network Setting
and press OK to access the wireless settings.

3. Select Wireless Network and press OK to
enable wireless network.

4. Select the SSID for the wireless AP you want
to connect to and press OK.

• It is highly recommended to use 5G frequency for better performance.

• To connect to a hidden wireless network select Add New Network and enter the SSID, security setting, and
password for the network.

• The list of available wireless networks will be refreshed every 10 seconds. If the desired SSID is not listed please
wait for refreshing to complete.

5. If you chose a secured SSID for the first time, a window appears prompting you to enter the
appropriate password. Use the virtual keypad to enter the password. After you have entered the
password, select Next and the projector will automatically connect.

23 Connection

• The password will be stored in the projector’s memory. In the future, if you select the same SSID again, you will
not be prompted to enter a password unless you delete the SSID from the projector’s memory.

• If the password is typed incorrectly, you can select either Try Again to return to the virtual keypad or View
Available Networks to return to the list of SSIDs.

6. Once you have successfully connected to the
wireless AP a wireless connection icon will
appear at the top right corner of BenQ
Launcher interface. You can now connect your
devices wirelessly to the projector to project
videos.

24 Connection

Wireless Projection for iOS & macOS

To connect an iOS device to the projector and project video via AirPlay:

1. On the home page of BenQ Launcher
interface, select Wireless Projection for iOS
& macOS and press OK.

2. On your iOS mobile device’s wireless menu
connect to the wireless network shown on the
Wireless Projection for iOS & macOS
screen and then select Next.

®

3. Follow the instructions shown on the Wireless
Projection for iOS & macOS screen to
project your iOS device’s screen via AirPlay.

4. Select Finished on the Wireless Projection
for iOS & macOS menu to finish the tutorial
and return to the home screen.

Once you have finished projecting, disable AirPlay
on your iOS device to end the connection.

25 Connection

Wireless Projection for Android™

To connect an Android™ device to the projector and project video:

1. On the home page of BenQ Launcher
interface, select Wireless Projection for
Android™ and press OK.

2. On your Android mobile device’s wireless menu
connect to the wireless network shown on the
Wireless Projection for Android™ screen
and then select Next.

3. Follow the instructions shown on the Wireless
Projection for Android™ screen to project
your Android device’s screen.

4. Select Finished on the Wireless Projection
for Android™ screen to finish the tutorial and
return to the home screen.

Once you have finished projecting, disable
screencasting on your Android device to end the
connection.

26 Connection

Wireless Projection for PC

To connect a PC to the projector and project video:

1. On the home page of BenQ Launcher
interface, select Wireless Projection for PC
and press OK.

2. On your PC’s wireless menu connect to the
wireless network shown on the Wireless

Projection for PC screen and then select
Next.

3. Follow the instructions shown on the Wireless
Projection for PC screen to project your

PC’s screen.

4. Select Finished on the Wireless Projection
for PC screen to finish the tutorial and return
to the home screen.

Once you have finished projecting, disable
screencasting on your PC to end the connection.

27 Connection

Wireless Hotspot

In situations where the projector is out-of-range of a wireless network (for example while on a camping
trip), you can configure the projector to act as a wireless hotspot to create a closed network for
devices to connect directly to the projector via a wireless connection and to project files from their
local storage.

The projector will have no access to the Internet while in wireless hotspot mode.

To create a wireless hotspot:

1. On the home page of BenQ Launcher
interface, select Settings and press OK.

2. Select Hotspot and press OK.

3. (Optional) Select Hotspot Password and
press OK to change the password of the Wi-Fi
hotspot.

4. Select Hotspot and press OK to enable Wi-Fi
hotspot.

28 Connection

5. Once wireless hotspot is enabled, use the name
shown in the Hotspot Name field as the SSID
to connect to from your mobile device’s
wireless menu, enable Show Password to use
the password shown in the Hotspot
Password field as the connection password.

6. If the wireless hotspot can not be found by your
device, select 2.4G under the Internet
Quality.

7. Select Security and press OK to change
security Setting.

8. Select Channel and press OK to choose the
best wireless channel.

After the wireless hotspot is setup, follow the
corresponding connection instructions described in
the previous section(s) to connect to the projector
directly and project video.

29 Connection

Bluetooth Connections

Connect to a Bluetooth-enabled speaker or headphones to output audio directly for greater sound
particularly in outdoor settings.

Pairing/Connecting to a Bluetooth speaker or headphones

Pairing is the process by which your projector creates a connection to a Bluetooth speaker or
headphones for the first time. Once both devices have been successfully paired each device will have the
corresponding device’s pairing information stored internally and both will be able to connect
automatically when they are within an ~8 meter range of each other and Bluetooth is enabled on the
projector.

To pair your projector to a Bluetooth speaker or headphones:

1. Enter Settings.

2. Select Bluetooth and press OK.

3. Enable Bluetooth.

4. Activate Bluetooth-pairing mode on the speaker
or headphones.

5. Select the speaker or headphones from the
Available Device list and in the Bluetooth
setting menu press OK.

6. When the projector and speaker or headphones
have successfully connected the device listing in
the Bluetooth setting menu will be labeled
Connected, you can now output the audio
from the projector to the speaker or
headphone.

Once you have successfully paired your projector
with the Bluetooth speaker, pairing information will be stored on both devices and a connection will
automatically be made when Bluetooth is enabled on both devices and both devices are within range of
each other.

Ending the Bluetooth connection

In cases where you want to disconnect a speaker or headphones from the projector and connect to
another speaker or headphones follow the steps below:

1. Enter Settings.

2. Select Bluetooth and press OK.

3. Select the already connected speaker or headphones from the Available Device list in the
Bluetooth menu and press OK.

4. Confirm that you want to disconnect the speaker or headphones from the projector.

5. Activate Bluetooth-pairing mode on the new speaker or headphones.

30 Connection

6. Select the new speaker or headphones from the Available Device list in the Bluetooth setting
menu and press OK.

• If you are unable to find the speaker or headphones from the list of Bluetooth devices on the first try, ensure that
pairing mode is activated on the device, then select Scan for devices in the Bluetooth setting menu to restart the

scanning process.

• The projector cannot be used as a Bluetooth speaker.

Deactivating the Bluetooth speaker or headphones

To deactivate Bluetooth on the projector so that it no longer outputs its audio to a separate speaker or
headphones:

1. Enter Settings.

2. Select Bluetooth and press OK.

3. Select Bluetooth and press OK disable
Bluetooth.

31 Connection

USB Connections

USB source allows you to access images, videos, and audio files for projection via internal memory or a
USB flash drive.

To access the USB source in the BenQ Launcher
home page press the down button on your
remote control, and then select USB.

Select Removable Disk or Internal Storage.

Each selection has a sub-directory that lists files for
each of the following categories: All, Video,
Picture, Music, Doc, and App.

Presenting from a Media Reader

The USB port on the projector allows you to
browse the image and document files stored on a
USB flash drive connected to the projector. It can
elimate the need for a computer source.

Supported files formats

Video format Audio format Photo format

• MPEG1

• MPEG4

• H.263

• Motion JPEG

• MPEG1/2 Layer1

• MPEG1/2 Layer2

• FLAC

• JPEG Base-line

• JPEG Progressive

• PNG non-interlace

• PNG interlace

• BMP

32 Connection

Software update

It is suggested that users regularly update their projector with the latest version of the firmware to
optimize the user experience. The projector uses Over-the-Air (OTA) updates or USB updates to
install the update file wirelessly.

To update software via internet:

1. Go to Settings > General > About >
Software Update menu and press OK.

2. Select Update and press OK.

3. Select DOWNLOAD to download the update
file.

4. Once the download is completed, the projector
will restart automatically. Do not turn off or
unplug the projector before the projector is
finished updating and BenQ Launcher
reappears on the screen.

If you select CANCEL when the system upgrade
message appears, a red dot will appear at the top
right of the Settings > General > About menu, as a reminder that a newer version of firmware is
available on the BenQ OTA server. Users can use the Software Update > Update function in the
Settings > General > About menu to upgrade the system at any time.

To udpate software via USB flash drive:

1. Download the latest firmware version from BenQ Website.

2. File name will be: update_signed.zip. Unzip the file and save
firmware in USB.

3. Insert USB key in USB 3.0 port.

4. Go to Settings > General > About > Software Update and
press OK.

5. Select USB Update to select On.

6. In the process of upgrading, please keep power
on until updating finished.

7. When you see this message, firmware upgrade
is done.

33 Connection

Navigating the Settings

To let you make various adjustments or settings on the projector, its wireless connections, and the
projected image, BenQ Launcher provides a Settings menu. To access the Settings, press , or

select Settings from BenQ Launcher home page.

The following is the Settings menu:

Using the Settings

To access the various settings menus:

• Use the left and right arrow keys ( / ) to move through the main settings menus.

• Use OK to select the desired menu.

When configuring items within a menu:

• Use the up and down arrow keys ( / ) to move to the item you want to configure.

• Use left and right arrow keys ( / ) to toggle through the available options.

• Use OK to enable/disable options or select sub-menu options.

• Use the back button to return to the main settings menu.

• Use the home button to return to BenQ Launcher home page.

34 Navigating the Settings

General

• Wireless Network Setting: Enables Wireless Network Setting for the
projector. See Connecting the projector to a wireless network on page 23.

• Speed Test: Tests the speed of the projector’s Internet connection.

• Diagnosing: Diagnoses the status of the projector’s Internet connection.

Network

Sounds

• SSID List: Lists the available wireless access points which the projector can
connect to. See Connecting the projector to a wireless network on page 23.

• The SSID List is only available when Wireless Network Setting is enabled.

• To connect to a hidden Wireless Network Setting select Add New Network and enter the

SSID, security setting, and password for the network.

• Sound Mode: Utilizes sound enhancement technology, which incorporates
Waves’ algorithms to deliver great effects of the bass and treble and provide you
with immersive cinematic audio experience. The following preset sound modes
are provided: Standard, Cinema, Music, Game, Sports, and User.
The User mode allows you to personalize the sound settings. When selecting the
User mode, you may make manual adjustments with the User Mode Setting
function.
If the Mute function is activated, adjusting Sounds menu will turn off the Mute
function.

• User Mode Setting: Select desired frequency bands (100 Hz, 300 Hz,1k Hz, 3k
Hz, and 10k Hz) to adjust the levels according to your preference. The settings
made here define the User mode.

• Mute: Temporarily turns off the sound.

• Volume: Adjusts the sound level.

• L/R Switch: Switch the left/right audio channels.

• SPDIF: Enable or disable S/PDIF.

• ON/OFF Ring Tone: Turns on or off the ring tone when the projector is in
startup and shutdown process.

The only way to change ON/OFF Ring Tone is setting On or Off here. Setting the sound mute or
changing the sound level will not affect the ON/OFF Ring Tone.

• Reset Audio Settings: All of the adjustments you’ve done for the Sound menu
return to the factory preset values.

35 Navigating the Settings

• Bluetooth: Enables Bluetooth for the projector, allowing the projector to output
its audio to a Bluetooth speaker or headphones.

• Scan for devices: Selects the speaker or headphones from the Available

Device.

Bluetooth

All Apps

Hotspot

• Available Device: Lists the available Bluetooth devices which the projector can
pair and connect to. Select Scan for devices if you want to refresh the list of
devices.

The Available Device is only available when Bluetooth is enabled.

Access all the apps that have been installed on the projector. Press OK to active
app. Press to access more options as below:

• Open: Press OK to launch the selected app.

• Permission Settings: Press OK to enter the selected app permission settings.

• Uninstall: Press OK to uninstall the selected app.

• Hotspot: Enables or disables hotpost. See Wireless Hotspot on page 28.

• Show Password: Enables or disables to show the password of the projector’s
wireless network hotspot when Security is set to WPA/WPA2 PSK.

• Hotspot Name: Displays the name for the projector’s wireless network hotspot,
which appears in the wireless network list for devices looking to connect directly
to the projector.

• Hotspot Password: Shows or hides Hotspot Password.

• Internet Quality: Sets 5G or 2.4G frequency.

• Security: Press OK to choose security type.

• Channel: Press OK to set wireless channel for best.

• Projector Information: Displays information on the current status of the
projector including the current Source, Picture mode, Dynamic Range,

Resolution, Color System, Color Gamut, Light Usage Time, 3D Format,
System Version, BenQ Launcher Version, and Service Code.

About

• System Information: Displays hardware/software information for the projector
including Android Version, Internal storage, and Mac address.

• Software Update: See Software update on page 33.

• About Privacy: Displays the BenQ privacy announcement.

• Reset All Settings: Returns all settings to the factory preset values.

When QOTA icon displays in BenQ Launcher hoem page, it indicates that a newer version of the projector's
firmware is available. In such circumstances, users can click this icon to start the firmware update. QOTA icon will

disappear once the projector is updated with the latest version of firmware. See Software update on page 33.

36 Navigating the Settings

Display

Picture mode

The projector is preset with several predefined picture modes so that you can
choose one to suit your operating environment and input signal picture type.

• Bright: Maximizes the brightness of the projected image. This mode is suitable
for environments where extra-high brightness is required, such as using the
projector in well lit rooms.

• Living Room: With well-saturated color, fine-tuned sharpness and a higher
brightness level, Living Room mode is perfect for watching movies in a living
room where there is a small amount of ambient light.

• Cinema: Complement with accurate color and deepest contrast at lower
brightness level, Cinema mode is suitable for playing movies in an environment
with a bit of ambient light, like in living room.

Picture

• Sports: Complement with Sport Mode settings which is suitable for watching
sport events in a bright room with ambient light.

• User: Recalls the settings customized based on the current available picture
modes.

• 3D: Is appropriate for playing 3D images and 3D video clips.

This mode is only available when 3D function is enabled.

• HDR10: Delivers High Dynamic Range effects with higher contrasts of brightness
and colors. This mode is only available when:

HDR is set at Auto, and HDR10 content is detected.

• HLG: Delivers Hybrid Long Gamma effects by adding a logarithmic curve with
extra brightness over the top of the signal. This mode is only available when:

HDR is set at Auto, and HLG content is detected.

37 Navigating the Settings

User Mode Management

• Load Settings From

There is one user-definable mode if the current available picture modes are not
suitable for your need. You can use one of the picture modes (except the User) as
a starting point and customize the settings.

1. Go to Picture > Picture mode.

2. Press / to select User.

3. Press to highlight User Mode Management and press OK.

4. Press to select Load Settings From and press OK.

5. Press to select a picture mode that is closest to your need.

6. Press to select the sub-menu items you want to change and adjust the values
with / . The adjustments define the selected user mode.

Picture
(Continued)

Adjust

• Brightness: The higher the value, the brighter the image. Adjust this control so

the black areas of the image appear just as black and that detail in the dark areas is
visible.

• Contrast: The higher the value, the greater the contrast. Use this to set the peak

white level after you have previously adjusted the Brightness setting to suit your
selected input and viewing environment.

• Color: Lower setting produces less saturated colors. If the setting is too high,

colors on the image will be overpowering, which makes the image unrealistic.

• Tint: The higher the value, the more greenish the picture becomes. The lower

the value, the more reddish the picture becomes.

• Sharpness: The higher the value, the sharper the picture becomes.

Advanced

• Gamma Selection: Gamma refers to the relationship between input source and

picture brightness. Choose a preferred gamma mode from among

1.8/2.0/2.1/2.2/2.3/2.4/2.5/2.6/BenQ.

38 Navigating the Settings

Picture

RED

BLUE

GREEN

Yellow

Cyan

Magenta

White

(Continued)

• HDR Brightness: The projector can automatically adjust the brightness levels of
your image according to the input source. You can also manually select a
brightness level to display better picture quality. When the value is higher, the
image becomes brighter; when the value is lower, the image becomes darker.

• Color Temperature: There are several preset color temperature settings
available. The available settings may vary according to the signal type selected.

• Preset: Selects a color temperature from among Normal, Cool, Lamp
Native, or Warm.

You can also set a preferred color temperature by adjusting the following options.

• Red Gain/Green Gain/Blue Gain: Adjusts the contrast levels of Red,
Green, and Blue.

• Red Offset/Green Offset/Blue Offset: Adjusts the brightness levels of
Red, Green, and Blue.

• Color Management: This function provides six sets (RGBCMYW) of colors to
be adjusted. When you select each color, you can independently adjust its range
and saturation according to your preference.

• Primary Color: Selects a color from among R (Red), G (Green), B (Blue), C
(Cyan), M (Magenta), Y (Yellow), or W (White).

• Hue: Increase in the range will include colors
consisted of more proportions of its two
adjacent colors. Please refer to the illustration
for how the colors relate to each other.
For example, if you select Red and set its range
at 0, only pure red in the projected picture will
be selected. Increasing its range will include red
close to yellow and red close to magenta.

• Saturation: Adjusts the values to your
preference. Every adjustment made will reflect to
the image immediately. For example, if you select Red and set its value at 0,
only the saturation of pure red will be affected.

Saturation is the amount of that color in a video picture. Lower settings produce less saturated
colors; a setting of “0” removes that color from the image entirely. If the saturation is too high, that
color will be overpowering and unrealistic.

• Gain: Adjusts the values to your preference. The contrast level of the
primary color you select will be affected. Every adjustment made will reflect to
the image immediately.

When "White" is selected, "Hue/Saturation/Gain" is changed into "Red Gain/Green
Gain/Blue Gain.

39 Navigating the Settings

• CinemaMaster

• Color Enhancer: Allows you to fine-tune the saturation of colors with
larger flexibility. It modulates complex color algorithms to flawlessly render
saturated colors, fine gradients, intermediate hues and subtle pigments.

• Flesh Tone: Provides a smart adjustment of hue only for calibrating people's
skin color, not other colors in the image. It prevents discoloration of skin
tones from the light of the projection beam, portraying every skin tone in its
most beautiful shade.

• Pixel Enhancer 4K: It is a super-resolution technology which radically
enhances Full HD content in terms of colors, contrast, and textures. It's also a
Detail Enhancement Technology refines surface details for true-to-life images
that pop off the screen. Users can adjust levels of sharpness and detail
enhancement for optimal viewing.

• Motion Enhancer 4K: You can use this feature to smooth fast-moving
videos by comparing consecutive image frames ans inserting an intermediate
image frame between them.

Picture
(Continued)

• Noise Reduction

:

Reduces electrical image noise caused by different media

players.

• Brilliant Color: This feature utilizes a new color-processing algorithm and
system level enhancements to enable higher brightness while providing truer,
more vibrant colors in picture. It enables a greater than 50% brightness increase in
mid-tone images, which are common in video and natural scenes, so the projector
reproduces images in realistic and true colors.

• LumiExpert: To actively detects ambient light conditions in viewing environment
and automatically adjusts balanced visual brightness for maximum comfort.
Available under any picture mode, except for Brightness mode and 3D.

• On/Off: Selects to enable or disable the LumiExpert.

• Level: Adjusts the gamma offset in each picture mode but except for
Brightness and 3D mode.

• Light Mode: Selects a suitable lamp power from among the provided modes. See

Extending light source life on page 47.

• Reset Current Picture Mode

Returns all of the adjustments you’ve made for the selected Picture mode to the
factory preset values.

• Auto Keystone: Enable this function to allow the projector to automatically
adjust the keystone settings when powered on. See Correcting keystone on page

Keystone

17.

• Keystone: Displays Vertical Keystone (w/ Auto) menu same as setup wizard.

40 Navigating the Settings

3D

HDR

This projector features a 3D function which enables you to enjoy the 3D movies,
videos, and sporting events in a more realistic way by presenting the depth of the
images. You need to wear a pair of 3D glasses to view the 3D images.

• 3D Mode: The default setting is Auto and the projector automatically chooses
an appropriate 3D format when detecting 3D contents. If the projector cannot
recognize the 3D format, manually choose a 3D mode according to your
preference.

• 3D Sync Invert: When your 3D image is distorted, enable this function to
switch between the image for the left eye and the right eye for more comfortable
3D viewing experience.

The projector supports HDR imaging sources. It can automatically detect the
dynamic range of the source for SDR or HDR10 or HLG, and optimize settings to
reproduce contents under wider dynamic range. Meanwhile, the Picture mode
cannot be adjusted after switching to HDR. It also includes HDR Brightness.

Light

Start ON/OFF

• Light Timer: See Getting to know the light hour on page 46.

• Reset Light Timer: See Resetting the light timer on page 50.

• Auto Off: Allows the projector to turn off automatically if no input signal is
detected after a set period of time to prevent unnecessary waste of light life.

• Direct Power On: Allows the projector to turn on automatically once the
power is fed through the power cord.

• Quick Cooling: Selecting On enables the function and the projector cooling
time will be shortened to a few seconds. If you attempt to restart the projector
right after the quick cooling process, it may not be turned on successfully and will
rerun its cooling fans.

41 Navigating the Settings

Preference

Home Screen

Allows you to edit Shortcut or Settings displayed in BenQ Launcher home
page.

• Shortcut: Edits to adjust or show/hide apps for Shortcut displayed in BenQ
Launcher.

• Auto: When Auto is On, the system will edit Shortcut apps automatically.

• Manual: When Auto is Off, you can enter Manual to edit Shortcut apps.

• Settings: Edits to adjust or show/hide settings for Settings displayed in BenQ
Launcher.

• Automatic Date & Time: Enables Automatic Date & Time for the projector.

Date & Time

Language Sets the language of the system.

Keyboard

Parental
Control

• Time Zone: Sets the time zone for the projector.

• Format: Sets the date and time display format.

• BenQ Keyboard: Displays current keyboard.

• BenQ Keyboard Setting: Add keyboard languages, and sets keyboard type.

Allows parents to restrict the access of the projector to their children.

• System Passcode: Enables or disables the System Passcode for the projector
by inputting the System Passcode.

• Change System Passcode: Allows you to change the System Passcode. You
are required to input the System Passcode before change.

• Forget Passcode: Scan the QR code on the screen to decode your System
Passcode.

• Auto Power Off: Enters System Passcode to enables or disables Auto
Power Off.

• Time Setting: Sets the length of time the projector will turn off automatically.
You are required to input the System Passcode before change.

42 Navigating the Settings

Installation

• Projector installation: The projector can be installed on a ceiling or behind a
screen, or with one or more mirrors.

• Test Pattern: Adjusts the image size and focus
and check that the projected image is free from
distortion.

• High Altitude

We recommend you use the High Altitude when
your environment is between 1500 m –3000 m
above sea level, and ambient temperature is between 0°C–30°C.

Operation under "High Altitude" may cause a higher decibel operating noise level
because of increased fan speed necessary to improve overall system cooling and
performance.

If you use this projector under other extreme conditions excluding the above, it
may display auto shut-down symptoms, which is designed to protect your projector
from over-heating. In cases like this, you should switch to High Altitude mode to
solve these symptoms. However, this is not to state that this projector can operate
under any and all harsh or extreme conditions.

Do not use the High Altitude if your altitude is between 0 m and 1500 m and ambient
temperature is between 0°C and 35°C. The projector will be over cooled, if you turn the mode on
under such a condition.

• 12V Trigger: If On is selected, the projector will send electronic signal out when
it is turned on.

43 Navigating the Settings

• HDMI Format

Selects a suitable color format to optimize display quality.

• Auto: Automatically selects a suitable color space and gray level for the
incoming HDMI signal.

• RGB Limited: Utilizes the Limited range RGB 16-235.

• RGB Full: Utilizes the Full range RGB 0-255.

• YUV Limited: Utilizes the Limited range YUV 16-235.

• YUV Full: Utilizes the Full range YUV 0-255.

• HDMI Equalizer

Adjusts the equalizer gain settings for an HDMI signal. The higher the setting, the
stronger the gain value. If there are more than one HDMI port on the projector,
select the HDMI port first before adjusting the value.

• HDMI EDID

Advanced

Switch HDMI EDID between HDMI 1.4 or HDMI 2.0 in order to solve compatibility
issue with uncertain old players.

• Enhanced: Enhanced mode can switch to HDMI 2.0 EDID

• Standard: Standard: Standard mode can switch to HDMI 1.4 EDID.

• Audio Return (HDMI-1)

Enable or disable the Audio Return function which is only support on HDMI-1.

• On: Enable Audio Return to return audio to speaker. When connecting to
ARC (Audio Return Channel) compatible speaker to the projector with HDMI
cables, the audio can be returned to these speaker from the projector.

• Off: Disable Audio Return function.

• LED Indicator

You can turn off the LED warning lights. This is to avoid any light disturbance when
viewing images in a dark room.

• Menu Settings: Sets the parameter tuning position.

44 Navigating the Settings

Other menus

The other menus are available in BenQ Launcher home page.

System Boots

Select System Boots menu to clear temporary caches in BenQ Launcher.

Recent Apps

Select Recent Apps menu to access a list of apps that have been recently used.

• Select any icon and press the down button ( ) to remove the icon from the list of recently used apps.

• Select any icon and press the menu button ( ) on the remote control to clear all icons from the list
of recently used apps.

BenQ Smart Control

Select BenQ Smart Control menu to download smart control app for better control.

• Please make your mobile device and projector
connect to the same wireless network, and then
scan the QR code displayed on the screen or enter
the web site address displayed on the screen to
download the BenQ Smart Control app on
your smart phone.

If you are unable to install the BenQ Smart Control app, make sure your smart phone is allowed to install of apps
from sources other than the Play Store or App Store.

45 Navigating the Settings

Maintenance

Care of the projector

Cleaning the lens

Clean the lens whenever you notice dirt or dust on the surface. Please be sure to turn off the projector
and let it cool down completely before cleaning the lens.

• Use a canister of compressed air to remove dust.

• If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and gently
wipe the lens surface.

• Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as
alcohol, benzene, thinner or insecticide. Using such materials or maintaining prolonged contact with
rubber or vinyl materials may result in damage to the projector surface and cabinet material.

Cleaning the projector case

Before you clean the case, turn the projector off using the proper shutdown procedure as described in

Shutting down the projector on page 16 and unplug the power cord.

• To remove dirt or dust, wipe the case with a soft, lint-free cloth.

• To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH detergent. Then
wipe the case.

Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.

Storing the projector

If you need to store the projector for an extended time, please follow the instructions below:

• Make sure the temperature and humidity of the storage area are within the recommended range for
the projector. Please refer to Specifications on page 53 or consult your dealer about the range.

• Retract the adjuster feet.

• Remove the battery from the remote control.

• Pack the projector in its original packing or equivalent.

Transporting the projector

It is recommended that you ship the projector with its original packing or equivalent.

Light information

Getting to know the light hour

When the projector is in operation, the duration (in hours) of light usage is automatically calculated by
the built-in timer. The method of calculating the equivalent lamp hour is as follows:

1. Light Usage Time = (x+y+z) hours, if

Time used in Normal mode = x hours
Time used in Eco mode = y hours
Time used in SmartEco mode = z hours

46 Maintenance

2. Equivalent Light Usage Time = hours

ө

өːʳʳʳʳʳʳx X+ xY+ xZʳʳ

A’X A’

A’

Y Z

, if
X = light source life spec of Normal mode
Y = light source life spec of Eco mode
Z = light source life spec of SmartEco mode

A’ is the longest light source life spec among X, Y, Z

For Time used in each lamp mode shown in OSD menu:

- Time used is accumulated and rounded down to an integer in Hours

- When time used is less than 1 hour, it shows 0 hours.

When you calculate Equivalent Light Usage Hour manually, it will probably have deviation from the value shown in
OSD menu since projector system calculates Time used for each lamp mode in "Minutes
integer in hours shown in OSD.

.

" then rounds down to an

To obtain the light hour information:

1. From BenQ Launcher home page, go to Settings > Display > Light and press OK. The Light
page appears.

2. Press to select Light Timer and press OK. The Light Timer information is displayed.

Extending light source life

• Setting the Light Mode

From BenQ Launcher home page, go to Settings > Display > Picture > Advanced and press
OK. Press to select Light Mode and select a suitable lamp power from among the provided modes.

Setting the projector in Economic or SmartEco mode extends lamp life.

Light Mode Description

Normal Provides full light brightness
Economic Lowers brightness to extend the light life and decreases the fan noise

SmartEco

Adjusts the light power automatically depending on the content brightness level while
optimizing display quality

• Setting Auto Off

This function allows the projector to turn off automatically if no input signal is detected after a set
period of time to prevent unnecessary waste of light source life.

To set Auto Off, go to Settings > Display > Start ON/OFF > Auto Off and select a setting.

Timing of replacing the lamp

When the Lamp indicator lights up or a message appears suggesting it is time to replace the lamp,
please consult your dealer or go to http://www.BenQ.com before installing a new lamp. An old lamp
may cause a malfunction in the projector and in some instances the lamp may explode.

• The apparent brightness of the projected image will vary depending on the ambient lighting conditions, selected
input signal contrast/brightness settings, and is directly proportional to projection distance.

• The lamp brightness will decline over time and may vary within the lamp manufacturers specifications. This is
normal and expected behavior.

• The LAMP indicator light and TEMPerature warning light will light up if the lamp becomes too hot. Turn
the power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after turning
the power back on, please contact your dealer. See Indicators on page 51.

47 Maintenance

The following Lamp warning displays will remind you to change the lamp.

It is strongly recommended that you replace the lamp at this
age. The lamp is a consumable item. The lamp brightness
diminishes with use. This is normal lamp behavior. You can
replace the lamp whenever you notice that the brightness level
has significantly diminished.
Press

OK to dismiss the message.

The lamp MUST be replaced before the projector will operate
normally.

OK to dismiss the message.

Press

"XXXXX" shown in the above messages are numbers that vary depending on different models.

Replacing the lamp

• To reduce the risk of electrical shock, always turn the projector off and disconnect the power cord before
changing the lamp.

• To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before replacing the lamp.

• To reduce the risk of injuries to fingers and damage to internal components, use caution when removing lamp
glass that has shattered into sharp pieces.

• To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do not touch the
empty lamp compartment when the lamp is removed.

• This lamp contains mercury. Consult your local hazardous waste regulations to dispose of this lamp in a proper
manner.

• To assure optimal performance from the projector, it is recommended that you purchase a qualified projector
lamp for lamp replacement.

• If lamp replacement is performed while the projector is suspended upside-down, make sure that no one is
underneath the lamp socket to avoid any possible injury or damage to the human eyes caused by fractured lamp.

• Ensure good ventilation when handling broken lamps. We recommend that you use respirators, safety glasses,
goggles or face shield and wear protective clothing such as gloves.

1. Turn the power off and disconnect the projector from the power outlet. If the lamp is hot, avoid
burns by waiting for approximately 45 minutes until the lamp has cooled.

2. Loosen the screw(s) that secure the lamp cover on the
side of the projector until the lamp cover loosens.

48 Maintenance

3. Remove the lamp cover from the projector.

11

10

• Do not turn the power on with the lamp cover open.

• Do not insert your fingers between the lamp and the
projector. The sharp edges inside the projector may cause
injuries

4. Remove the safety mylar.

5. Disconnect the lamp connector.

6. Loosen the screw(s) that secure the inner lamp.

5

4

7. Lift the handle so that it stands up.

8. Use the handle to slowly pull the lamp out of the
projector.

• Pulling it too quickly may cause the lamp to break and scatter
broken glass in the projector.

• Do not place the lamp in locations where water might splash
on it, children can reach it, or near flammable materials.

• Do not insert your hands into the projector after the lamp is
removed. The sharp edges inside the projector may cause
injuries. If you touch the optical components inside, it could
cause color unevenness and distortion of the projected
images.

9. Insert the lamp connector.

6

7

10. Tighten the screw(s) that secures the lamp.

11. Ensure the handle is fully laid flat and locked in place.

• Loose screw may cause a bad connection, which could
result in malfunction.

• Do not over tighten the screw.

12. Connect the lamp connector.

49 Maintenance

13. Put the safety mylar back to the top.

13

12

14. Replace the lamp cover on the projector.

15. Tighten the screw that secures the lamp cover.

• Loose screw may cause a bad connection, which could
result in malfunction.

• Do not over tighten the screw.

16. .Connect the power and restart the projector.

Resetting the light timer

17. After the startup logo, open the On-Screen Display
(OSD) menu. Go to Settings > Display > Light and press OK. The Light page appears.
Highlight Reset Light Timer and press OK. A warning message is displayed asking if you want to
reset the lamp timer. Highlight Reset and press OK. The lamp time will be reset to “0”.

Do not reset if the lamp is not new or replaced as this could cause damage.

50 Maintenance

Indicators

Light

Status & Description

System events

System is in stand-by mode

System is powering up

System is under normal operation

System is cooling down

Downloading

Colorwheel start fail

Scaler reset fail

Lamp life exhausted

Lamp door is not closed

Burn-In events

Burn-in on

: Off

Burn-in off

Lamp events

Lamp error in normal operation

Lamp is not lit up

Thermal events

Fan 1 error (the actual fan speed is outside the desired speed)

Fan 2 error (the actual fan speed is outside the desired speed)

Fan 3 error (the actual fan speed is outside the desired speed)

Fan 4 error (the actual fan speed is outside the desired speed)

Temperature 1 error (over limited temperature)

: Orange On : Green On : Red On

: Orange Flashing : Green Flashing : Red Flashing

51 Maintenance

Troubleshooting

The projector does not turn on.

Cause Remedy

Plug the power cord into the AC power jack on the

There is no power from the power cord.

Attempting to turn the projector on again during
the cooling process.

The lamp cover is not installed properly.

No picture

Cause Remedy

The video source is not turned on or connected
correctly.

The projector is not correctly connected to the
input signal device.

The input signal has not been correctly selected. Select the correct input signal with the Source key.
The lens cover is still closed. Open the lens cover.

projector, and plug the power cord into the power outlet. If
the power outlet has a switch, make sure that it is switched
on.

Wait until the cooling down process has completed.

Make sure that the lamp cover is installed correctly, and the
screws are also tightened. See Wireless Connections on

page 23.

Turn the video source on and check that the signal cable is
connected correctly.

Check the connection.

Blurred image

Cause Remedy

The projection lens is not correctly focused. Adjust the focus of the lens using the focus ring.
The projector and the screen are not aligned

properly.

Remote control does not work.

Cause Remedy

The batteries are out of power. Replace both of the batteries with new ones.
There is an obstacle between the remote control

and the projector.
You are too far away from the projector. Stand within 8 meters (26 feet) of the projector.

The batteries are installed incorrectly.

The password is incorrect.

Cause Remedy

You do not remember the password. See Parental Control on page 42.

Adjust the projection angle and direction as well as the
height of the projector if necessary.

Remove the obstacle.

Make sure the polarities correctly match the

positive and

negative ends marked inside the battery compartment. See

Replacing the remote control batteries on page 7.

52 Troubleshooting

Specifications

Projector specifications

All specifications are subject to change without notice.

Optical

Resolution

3840 x 2160 with XPR

Display system

1-CHIP DMD

Lens

F = 2 ~ 2.2, f = 15.7 ~ 17.27 mm

Clear focus range

1.3 m ~ 5.1 m @ Wide,

1.0 m ~ 3.8 m @ Tele

Lamp

245 W lamp

Zoom ratio

1.1X

Electrical

Power supply

AC100–240V, 3.4 A, 50–60 Hz (Automatic)

Power consumption

350 W (Max); 0.5 W (Standby)

Mechanical

Weight

3.9 Kg +

200 g (8.6 lbs + 0.44 lbs)

Output terminals

Speaker

5 watt x 1

Audio signal output

PC audio jack x 1
SPDIF to optical x 1

12V DC x 1: Trigger for screen control

RS-232 serial control

9 pin x 1

IR receiver x 2

Input terminals

Video signal input

HDMI (2.0b, HDCP 2.2) x 2

Environmental Requirements

Operating temperature

0°C–40°C at sea level

Operating relative humidity

10%–90% (without condensation)

Operating altitude

0–1499 m at 0°C–35°C
1500–3000 m at 0°C–30°C (with
High Altitude Mode on)

Storage temperature

-20°C–60°C at sea level

Storage humidity

10%–90% RH (without condensation)

Storage altitude

30°C@ 0~12,200m above sea level

Transporting

Original packing or equivalent is recommended

Repairing

Please visit below website and choose your country to
find your service contact window.
http://www.benq.com/welcome

Control

USB

Type-A (USB 3.0) x 1: Media reader/drive,
Firmware download (5V 1.5A)
Type-A (USB 2.0) x 1: Power supply (5V, 2.5A)
Mini-B x 1, Type-A (USB wireless dongle) x 1

53 Specifications

Dimensions

Unit: mm

380

128

267

380 mm (W) x 128 mm (H) x 267 mm (D)

54 Specifications

Timing chart

Supported timing for HDMI (HDCP) input

• PC timings

Vertical

Resolution Mode

Frequency

(Hz)

VGA_60 59.940 31.469 25.175

640 x 480

720 x 400 720 x 400_70 70.087 31.469 28.3221

800 x 600

1024 x 768

1152 x 864 1152 x 864_75 75 67.5 108

1024 x 576@60Hz

1024 x 600@65Hz

1280 x 720 1280 x 720_60 60 45.000 74.250 V V
1280 x 768 1280 x 768_60 59.870 47.776 79.5 V V

1280 x 800

1280 x 1024

1280 x 960

1360 x 768 1360 x 768_60 60.015 47.712 85.500 V V
1440 x 900 WXGA+_60 59.887 55.935 106.500 V V

1400 x 1050 SXGA+_60 59.978 65.317 121.750 V V
1600 x 1200 UXGA 60.000 75.000 162.000 V V

1680 x 1050 1680 x 1050_60 59.954 65.290 146.250 V V
640 x 480@67Hz MAC13 66.667 35.000 30.240
832 x 624@75Hz MAC16 74.546 49.722 57.280

1024 x 768@75Hz MAC19 75.020 60.241 80.000
1152 x 870@75Hz MAC21 75.06 68.68 100.00

1920 x 1080@60Hz 1920 x 1080_60 60 67.5 148.5 V V

1920 x 1200@60Hz

1920 x

1080@120Hz

3840 x 2160

3840 x 2160

VGA_72 72.809 37.861 31.500
VGA_75 75.000 37.500 31.500
VGA_85 85.008 43.269 36.000

SVGA_60 60.317 37.879 40.000
SVGA_72 72.188 48.077 50.000
SVGA_75 75.000 46.875 49.500
SVGA_85 85.061 53.674 56.250

SVGA_120 (Reduce

Blanking)

XGA_60 60.004 48.363 65.000 V V
XGA_70 70.069 56.476 75.000
XGA_75 75.029 60.023 78.750
XGA_85 84.997 68.667 94.500

XGA_120 (Reduce

Blanking)

BenQ Notebook

Timing

BenQ Notebook

Timing

WXGA_60 59.810 49.702 83.500 V V
WXGA_75 74.934 62.795 106.500
WXGA_85 84.880 71.554 122.500

WXGA_120

(Reduce Blanking)

SXGA_60 60.020 63.981 108.000 V V
SXGA_75 75.025 79.976 135.000

SXGA_85 85.024 91.146 157.500
1280 x 960_60 60.000 60.000 108 V V
1280 x 960_85 85.002 85.938 148.500

1920 x 1200_60

(Reduce Blanking)

1920 x 1080_120

(Only HDMI 2.0

support)
3840 x 2160_30
For 4K2K model
3840 x 2160_60
For 4K2K model

(Only HDMI 2.0

support)

119.854 77.425 83.000

119.989 97.551 115.5

60.00 35.820 46.996

64.995 41.467 51.419

119.909 101.563 146.25

59.95 74.038 154 V V

120.000 135.000 297

30 67.5 297

60 135 594

Horizontal
Frequency

(kHz)

Pixel

Frequency

(MHz)

Supported 3D format

Top Bottom Side by Side

55 Specifications

The timings showing above may not be supported due to EDID file and VGA graphic card limitations. It is possible
that some timings cannot be chosen.

• Video timings

Horizontal

Timing Resolution

Frequency

(kHz)

480i 720 (1440) x 480 15.73 59.94 27

480p 720 x 480 31.47 59.94 27

576i 720 (1440) x 576 15.63 50 27

576p 720 x 576 31.25 50 27
720/50p 1280 x 720 37.5 50 74.25 V V V
720/60p 1280 x 720 45.00 60 74.25 V V V

1080/24P 1920 x 1080 27 24 74.25 V V V
1080/25P 1920 x 1080 28.13 25 74.25
1080/30P 1920 x 1080 33.75 30 74.25

1080/50i 1920 x 1080 28.13 50 74.25 V
1080/60i 1920 x 1080 33.75 60 74.25 V

1080/50P 1920 x 1080 56.25 50 148.5 V V
1080/60P 1920 x 1080 67.5 60 148.5 V V

2160/24P

2160/25P

2160/30P

2160/50P

2160/60P

3840 x 2160 (Only HDMI

2.0 support)

3840 x 2160 (Only HDMI

2.0 support)

3840 x 2160 (Only HDMI

2.0 support)

3840 x 2160 (Only HDMI

2.0 support)

3840 x 2160 (Only HDMI

2.0 support)

54 24 297

56.25 25 297

67.5 30 297

112.5 50 594

135 60 594

Vertical

Frequency

(Hz)

Dot Clock

Frequency

(MHz)

Supported 3D format

Frame

Packing

Top

Bottom

Side by Side

Color Depth Table

Display format (refresh rate) Chroma subsampling 8 Bit 10 Bit 12 Bit

04:04:04 Yes No No

4K/60p (60 Hz)

4K/24p (24 Hz)

04:02:02 Yes Yes Yes
04:02:00 Yes Yes Yes
04:04:04 Yes Yes Yes
04:02:02 Yes Yes Yes
04:02:00 Yes Yes Yes

56 Specifications