Baxi Platinum 24 Combi ErP, Platinum Combi 28, Platinum 28 Combi ErP, Platinum 33 Combi ErP, Platinum 40 Combi ErP User Manual

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Platinum Combi

User Guide

Gas Fired Wall Mounted Condensing Combination Boiler

24 - 28 - 33 - 40

United Kingdom

Please keep these instructions in a safe place.

If you move house, please hand them over to the next occupier.

be reproduced or transmitted in any form or by any means, or stored in any retrieval system of any nature (including in any database), in each case whether electronic, mechanical, recording or otherwise, without the prior written permission of the copyright owner, except for permitted fair dealing under Copyrights, Designs and Patents Act 1988.

Applications for the copyright owner’s permission to reproduce or make other use of any part of this publication should be made, giving details of the proposed use, to the following address:

The Company Secretary, Baxi Heating UK Ltd, Brooks House, Coventry Road, Warwick. CV34 4LL

Full acknowledgement of author and source must be given.

WARNING: Any person who does any unauthorised act in relation to a copyright work may be liable to criminal prosecution and civil claims for damages.

1.0 Quick Reference Guide 3

2.0 Troubleshooting 4

3.0 Repressurising System 6

4.0 Clearances 7

5.0 Care of the Boiler 8

6.0 Legislation 9

7.0 Setting the Timer 10

8.0 Warranty 11

9.0 ErP Information 13

10.0 Emergency 17

11.0 Disposal 17

12.0 Notes 18

Section Page

Contents

Boiler Controls - see opposite page

for Operating Quick Reference Guide

Natural Gas

Baxi Platinum 24 Combi ErP

G.C.No47 077 04

Baxi Platinum 28 Combi ErP

G.C.N

47 077 05

Baxi Platinum 33 Combi ErP

G.C.No47 077 06

Baxi Platinum 40 Combi ErP

G.C.No47 077 07

0086

ISO 9001

FM 00866

The Benchmark Scheme

Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aims to improve the standards of installation and commissioning of domestic heating and hot water systems in the UK and to encourage regular servicing to optimise safety, efficiency and performance.

Benchmark is managed and promoted by the Heating and Hotwater Industry Council. For more information visit www.centralheating.co.uk

1.0 Quick Reference Guide

bar

ON/OFF/Reset Selector Switch

Display Central Heating

Temperature Control

Domestic Hot Water Temperature Control

System Pressure Gauge

OFF Position

The boiler will not operate.

Central Heating Temperature Control

Turn the knob clockwise to increase or anticlockwise to decrease the temperature. Range 25 - 80° C.

Domestic Hot Water Temperature Control

Turn the knob clockwise to increase or anticlockwise to decrease the temperature.

Central Heating Indicator - The indicator will illuminate when the boiler is in the central heating mode.

Domestic Hot Water Indicator - The indicator will illuminate when hot water is being supplied to a tap or shower.

Burner On Indicator - The indicator will illuminate when the burner has fired and is heating your central heating or domestic hot water.

Boiler Output Temperature - In either the central heating or domestic hot water position the display will illuminate showing the current boiler temperature in degrees centigrade.

Central Heating System Pressure - The normal operating water pressure is between 1 and

2.0 bar. If the pressure exceeds 3 bar the safety pressure valve will operate and a fault is indicated. Contact your Installer.

Central Heating & Hot Water

Both Heating & Hot Water will operate.

Reset

Hold for approx 5 seconds and release.

Display

IntegralTimer

2.0 Troubleshooting

START

Make sure the gas supply is turned ON and check if other gas appliances are operating (e.g. fire, cooker).

If no gas, consult your supplier.

Is the ON/OFF/Reset Select Switch in the ( ) position ?

Is the ( ) or ( ) light on and the ( ) on ?

Check electricity to the boiler is switched on.

Is the display lit ?

Display

Central Heating Indicator

Domestic Hot Water Indicator

Burner On Indicator

Boiler operating satisfactorily.

bar

Is the Central Heating System Pressure between 1 and 2.5 bar ?

If the reading falls below 1 bar repressurise the system as described in section 3.1.

Does the display show an error code e.g. E133, E110 ?

Boiler not working

YES YES

YES

Turn the ON/OFF/Reset Selector Switch to Reset.

Error Code E119 showing low pressure.

YES

If boiler does not Reset

2.0 Troubleshooting

Is the Integral Timer ON and calling for heat ?

Ensure timer is set for Central Heating ON (see Section 7.0 of these instructions - ‘Setting the Timer’)

Is the Room Thermostat (if fitted) set high enough ?

Turn Room Thermostat to maximum setting (typical example shown).

If you don’t know what you need to do to

get the boiler to light, or need help with

the system and controls, contact your

installer as soon as possible.

YES

CONTACT YOUR INSTALLER OR SERVICE ENGINEER.

YES

Integral timer

3.0 Repressurising System

bar

3.1 Central Heating System Pressure

1. The normal operating water pressure is between 1 and 2.5 bar (Fig. 1). If the pressure exceeds 3 bar the safety pressure valve will operate and a fault is indicated. Contact your installer.

2. It may be necessary to repressurise the system occasionally (Fig. 2). A filling device (the filling loop) will be fitted on the system. This will be on the boiler itself, or on pipework near to the boiler.

3. If you are unsure of its position, or cannot identify it, consult the installer who fitted the boiler.

4. The filling loop consists of two taps and a separate copper pipe with connection fittings.

5. Only when repressurising should the copper pipe be connected between the two taps. Ensure that the nuts on the pipe ends are tightened onto the taps.

6. Fully open one of the taps first, and then while watching the pressure gauge, carefully open the second tap.

7. When the needle on the gauge is indicating 1 or more turn both taps off.

8. Disconnect the copper pipe from the taps (a small amount of water may be present) and remove it. Keep the pipe in a safe place for future use.

Fig. 1

Fig. 2

Normal Pressure

Requires

Repressurising

Filling Loop

Connections

Fig. 3

4.0 Clearances

Fig. 4

Fig. 5

150mm Min*

780mm

450mm

200mm Min

(300mm Min if

using 80/125mm

flueing system

5mm Min

450mm Min

For Servicing

Purposes

In Operation

5mm Min

4.1 For your Safety

NOTE: Only qualified persons are authorised to

assemble, install and maintain the installation.

1. This appliance must have been installed in accordance with the manufacturer’s instructions and the regulations in force.

2. Any modification that may interfere with the normal operation of the appliance without express written permission from the manufacturer or his agent could invalidate the appliance warranty. In GB this could also infringe the Gas Safety (Installation and Use) Regulations.

3. Your boiler must not be operated without the casing correctly fitted.

4. Do not interfere with any sealed components on this boiler.

5. Take note of any warning labels on your boiler.

6. Your boiler should have the following minimum clearances for Safety and Maintenance (Figs. 4 & 5):-

Top - 200mm Bottom - 150mm* Left side - 5mm Right Side - 5mm Front - 5mm (In Operation)

- 450mm (For Servicing)

*This is the MINIMUM recommended dimension. Greater clearance than this will aid installation and maintenance.

7. If your boiler is installed in a compartment, do not use it for storage purposes. Do not obstruct any purpose provided ventilation openings.

8. Flammable materials must not be stored in close proximity to your boiler.

9. Avoid skin contact when your boiler is in operation, as some surfaces may get hot e.g. pipework.

10. Ensure that the flue terminal, outside the house, does not become damaged or obstructed, particularly by foliage.

11. It is important that the condensate drain system is not blocked, modified or damaged in any way as this would affect the operation of your boiler. Your installer should have insulated any exposed pipework.

GB - Heating Industry definition meaning England, Scotland, Wales, Northern Ireland, Isle of Man and the Channel Isles

5.0 Care of the Boiler

5.1 Cleaning the Outer case

The painted panels should be wiped with a damp cloth and then dried completely. DO NOT USE ABRASIVE

CLEANING AGENTS.

5.2 Protection & Precaution

1. The boiler incorporates an integral frost protection feature that will operate in both modes. If the boiler temperature falls below 5° C, then the boiler will operate until the water temperature has been raised.

2. If a system frost thermostat has been fitted (your installer will be able to advise you), then to operate correctly and protect your system, the gas and electricity must be left on and the appliance set in the central heating mode.

3. The boiler incorporates an integral pump protection feature which continually monitors the time since the pump last operated. To prevent seizure, the pump will operate for approximately 1 minute if it has not run in the last 24 hours.

5.3 Fault Indication

1. If a fault occurs on the boiler an error code may be shown on the facia display.

2. The codes are either two or three digit, preceded by the letter 'E'. For example, code E133 will be displayed by 'E1' alternating with '33'. E50 is shown as 'E' then '50'.

3. E20, E28, E50, E125 & E160 indicate faulty components. You should make a note of the displayed error code and contact your installer or service engineer.

4. If E110 or E130 is displayed overheat of the primary water or flue system has occurred. Turn the selector switch to the reset position and hold for at least 5 seconds. If the boiler does not relight, or the code is displayed regularly contact your installer or service engineer.

5. E119 is displayed when the primary water pressure is less than 0.5 bar. After repressurising the system the boiler should operate. Your installer will be able to advise you about the method of repressurising. See page 6 for further details.

6. E133 indicates that the gas supply has been interrupted, ignition has failed or the flame has not been detected. Ensure that the gas supply has not been turned off, and turn the selector switch to the reset position and hold for at least 5 seconds. If the boiler does not relight, or the code is displayed regularly contact your installer or service engineer.

Central Heating NTC Fault Flue NTC Fault Hot Water NTC Fault Safety Thermostat Operated Water Pressure Switch Not Operated Circulation Fault (Primary Circuit) Flue NTC Operated Interruption Of Gas Supply or Flame Failure Fan or Fan Wiring Fault

E20 E28 E50 E110 E119 E125 E130 E133 E160

Table of Error Codes

bar

Display

Then

Fig. 6

6.0 Legislation

6.1 Installation, Commissioning, Service & Repair

1. This appliance must be install in accordance with the manufacturer’s instructions and the regulations in force. Read the instructions fully before installing or using the appliance.

2. In GB, this must be carried out by a competent person as stated in the Gas Safety (Installation & Use) Regulations.

3. Definition of competence: A person who works for a Gas Safe registered company and holding current certificates in the relevant ACS modules, is deemed competent.

4. IN IE (Eire), this must be carried out by a competent person as stated in I.S. 813 “Domestic Gas Installations”.

Lifting - This product should be lifted and handled by two people. Stooping should be avoided and protective equipment worn where necessary. Carrying & lifting equipment should be used as required, e.g. when installing in a loft space.

All Gas Safe registered engineers carry an ID card with their licence number and a photograph. You can check your engineer is registered by telephoning 0800 408 5500 or online at www.gassaferegister.co.uk

The boiler meets the requirements of Statutory Instrument “The Boiler (Efficiency) Regulations 1993 No 3083” and is deemed to meet the requirements of Directive 92/42/EEC on the energy efficiency requirements for new hot water boilers fired with liquid or gaseous fuels:-

Type test for purpose of Regulation 5 certified by: Notified Body 0085.

Product/Production certified by: Notified Bodies 0085.

For GB/IE only.

6.2 Benchmark Commissioning Checklist

1. Please ensure that the installer has fully completed the Benchmark Checklist on the inside back pages of the installation instructions supplied with the product and that you have signed it to say that you have received a full and clear explanation of its operation. The installer is legally required to complete a commissioning checklist as a means of complying with the appropriate Building Regulations (England and Wales).

2. All installations must be notified to Local Area Building Control either directly or through a Competent Persons Scheme. A Building Regulations Compliance Certificate will then be issued to the customer who should, on receipt, write the Notification Number on the Benchmark Checklist.

3. This product should be serviced regularly to optimise its safety, efficiency and performance. The service engineer should complete the relevant Service Record on the Benchmark Checklist after each service.

4. The Benchmark Checklist may be required in the event of any warranty work.

7.0 Setting the Timer

7.1 Setting the Timer

The Electro-Mechanical Timer allows the central heating system to be set every 15 minutes.

Using the three position switch the timer will allow either constant operation, timed operation or central heating off.

Move the switch button by sliding to the desired position.

Three position switch (Fig. 7)

Constant (Top position): The heating will be on

constantly irrespective of the position of the tappets.The heating will be controlled by the main thermostat on the appliance and/or any external controls.

Timed (Central position): The heating will operate according to the position of the tappets and be controlled as above.

0 Off (Bottom position): No central heating.

Domestic hot water will operate on demand.

To set the time of day

Turn the timer outer bezel clockwise, to align the pointer with the correct time to the nearest 15 minutes ensuring that A.M./P.M. is considered. Do not at any time

attempt to turn the bezel anti-clockwise.

To set the timed heating program

Decide which times of the day the central heating is required.

The heating will operate when the white tappets are set to the outer edge of the bezel.

To ensure the heating stays OFF set the required tappets inwards towards the centre of the bezel.

Each tappet represents 15 minutes.

For example: If the heating is not required between 10 A.M. and 11 A.M. the four tappets anticlockwise from the 10 A.M. will be set inwards (Fig. 8).

Constant

Time Pointer

Timed

Off

Rotate to adjust time

Off Position

On Position

Time Pointer

Fig. 7

Fig. 8

8.0 Warranty

8.1 General

To make sure your boiler warranty is activated and maintained, it is essential that the:

1. Benchmark checklist is completed by your installer

2. Warranty is registered with Baxi

3. Boiler has an annual service

Please note that failure to adhere to terms and conditions will make your warranty invalid.

8.2 Standard Warranty Terms and Conditions

Warranty Registration, Service & Repair

For full terms and conditions, visit www.baxi.co.uk/terms.

Benchmark Checklist

The Benchmark Checklist will be completed by your installer and records that the boiler has been installed and commissioned correctly. It can be found at the back of the installation and service manual and should be kept in a safe place for the life of the boiler. We will check that the Benchmark Checklist has been completed on an in-warranty visit.

Ways to register your warranty

If your boiler is eligible for an extended warranty, your installer may register the product on your behalf and provide you with the relevant documentation. Please check with your installer.

Should this not be the case, you can register your warranty online at www.baxi.co.uk/registration

8.0 Warranty

Annual Service

A service must be completed every 12 months from the date of installation to maintain your warranty.

This service must be completed by one of the following:

• A Gas Safe registered installer/engineer

• Baxi Customer Support; call us 0344 871 1525

Please make sure that your engineer has logged the service information at the back of the installation and service manual. You will be asked for your service history on any in-warranty repair visit.

If you experience a problem with your boiler

For any in or out of warranty repair, Baxi Customer Support is on hand to help you. Call our award-winning team to arrange for one of our nationwide team of Gas Safe registered engineers to visit.

If your product is in warranty, everything is free of charge, subject to our warranty terms and conditions. If it is out of warranty, we can still help and offer a range of options you can choose from to suit your needs.

Contact Baxi Customer Support 0344 871 1525

Opening hours

Monday - Friday, 8.00am - 6.00pm Weekends and Bank Holidays, 8.30am - 2.00pm Please note calls may be recorded for training and monitoring purposes.

When contacting Baxi Customer Support, please have the following information to hand:

• Boiler serial number. This can be found on the appliance.

• Proof of purchase if you do not have the boiler serial number.

Please note that for in-warranty repairs, our engineers will ask to see your service history record, completed Benchmark Checklist and details of your installer. These can all be found in the installation and user manual.

Information Label

9.0 ErP Information

9.1 Product Fiche - Combination Boilers

Product fiche for combination boilers

Space heating - Temperature application

Baxi Platinium Combi ErP

Medium Medium Medium Medium

Water heating - Declared load profile

Seasonal space heating energy efficiency class

Wate

r heating energy efficiency class

Rated heat output

(Prated or Psup)

Space heating - Annual energy consumption kWh

Water heating - Annual energy consumption kWh

Seasonal space heating energy efficiency %

Water heating energy efficiency %

Sound power level L

indoors dB

See

24 24 4033

For specific precautions about assembling, installing and maintaining consult the relevant section as detailed on the Contents page.

XL XL XL XL

20 24 28 32

17391 20870 24348 27826

63 75 88 100

18 18 18 18

92 92 92 92

84 81 83 84

50 53 52 50

9.0 ErP Information

9.2 Package Fiche - Boilers

Package fiche for boilers indicating the space heating energy efficiency of the package

AD-3000743-01

‘I’

%( - ‘I’ ) x 0.1 = ±

%(‘III’ x + ‘IV’ x ) x 0.9 x ( /100) x = +

(1)

A* = 0.95, A = 0.91, B = 0.86, C = 0.83, D - G = 0.81

%( - ‘I’ ) x ‘II’ = +

%0.5 x 0.5 x = -

<30%

G F E D C B A A

+++

%+ (50 x ‘II’) =

ecived ralos fo ehc ﬁ morf

pmup taeh yratnemelppuS DNA noitubirtnoc raloS

noitubirtnoc raloS

dellatsni ecno ycneic ﬁfe ygrene lautca sti ot dnopserroc ton yam ehc ﬁ siht ni rof dedivorp stcudorp fo egakcap eht fo ycneic ﬁfe ygrene ehT

in a building, as this efﬁ ciency is inﬂ u enced by further factors such as heat loss in the distribution system and the dimensioning

of the

products in relation to building size and characteristics.

? C°53 ta srettime taeh erutarepmet wol htiw dellatsni pmup taeh yratnemelppus dna relioB

egakcap

fo ssalc ycneic ﬁfe ygrene gnitaeh ecaps lanosaeS

egakcap fo ycneic ﬁfe ygrene gnitaeh ecaps lanosae

)% ni( ycneic ﬁfe ygrene gnitaeh ecaps lanosaeS

pmup taeh yratnemelppuS

gnitar knaT

ni( ycneic ﬁfe rotcelloC

)³m ni( emulov knaT )²m ni( ezis rotcelloC

)% ni( ycneic ﬁfe y

grene gnitaeh ecaps lanosaeS

reliob yratnemelppuS

,%5.1 = III ssalC ,%2 = II ssalC ,%1 = I ssalC Class IV = 2%, Class V = 3%, Class VI = 4%, Class VII = 3.5%, Class VIII = 5%

lortnoc erutarepmeT

reliob fo ycneic ﬁfe ygrene gnitaeh ecaps lanosaeS

59.0 esu ,A evoba si gnitar knat fI )1(

eulav rellams tceles

pmup taeh fo ehc ﬁ morf

reliob fo ehc ﬁ morf

lortnoc er

utarepmet fo ehc ﬁ morf

The value of the seasonal space heating energy efficiency of the preferential space heater, expressed in %.

The factor for weighting the heat output of preferential and supple mentary heaters of a package as set out in the following table.

9.0 ErP Information

9.2 Package Fiche - Boilers (cont)

Package efficiency

Temperature control X

Baxi Platinium Combi ErP

Temperature control Y %

The value of the mathematical expression: 294/(11 ʷ Prated), whereby ‘Prated’ is related to the preferential space heater. The value of the mathematical expression 115/(11 ʷ Prated), whereby ‘Prated’ is related

to the preferential space heater.

Weighting of boilers

00 0

0.1 0.3 0.37

0.2 0.55 0.70

0.3 0.75 0.85

0.4 0.85 0.94

0.5 0.95 0.98

0.6 0.98 1.00

≥ 0.7 1.00 1.00

(1) The intermediate values are calculated by linear interpolation between the two adjacent values. (2) Prated is related to the preferential space heater or combination heater.

IIIIVI

Psup / (Prated + Psup)

(1)(2)

II, package without hot water storage tank II, package with hot water storage tank

24 403328

9.0 ErP Information

9.3 Package Fiche - Combination Heaters (Boilers

or Heat Pumps

Package fiche for combination heaters (boilers or heat pumps) indicating the water heating energy efficiency of the package

AD-3000747-01

‘I’

%(1.1 x ‘I’ - 10%) x ‘II’ - - ‘I’ = +

‘III’

<28%

XXL

G F E D C B A A

+++

%+ 0.4 x =

%- 0.2 x =

dellatsni ecno ycneic ﬁfe ygrene lautca sti ot dnopserroc ton yam ehc ﬁ siht ni rof dedivorp stcudorp fo egakcap eht fo ycneic ﬁfe ygrene ehT

in a building, as this efﬁ ciency is inﬂ u enced by further factors such as heat loss in the distribution system and the dimensioning

of the

products in relation to building size and characteristics.

etamilc egareva rednu egakcap fo ssalc ycneic ﬁfe ygrene gnitaeh retaW

etamilc egareva rednu egakc

ap fo ycneic ﬁfe ygrene gnitaeh retaW

yticirtcele yrailixuA

noitubirtnoc raloS

retaeh noitanibmoc fo ycneic ﬁfe ygrene gnitaeh retaW

ecived ralos fo ehc ﬁ morf

:redloC

:remraW

snoitidnoc etamilc remraw dna redloc rednu ycneic ﬁfe ygrene gnitaeh retaW

:el ﬁorp daol deralceD

The value of the water heating energy efficiency of the combination heater, expressed in %.

The value of the mathematical expression (220 ʷ Q

ref

)/Q

nonsol

where Q

ref

is taken from Regulation EU 811/2013, Annex VII Table

15 and Q

nonsol

from the product fiche of the solar device for the de

clared load profile M, L, XL or XXL of the combination heater.

III

The value of the mathematical expression (Q

aux

ʷ 2,5)/(220 ʷ Q

ref

expressed in %, where Q

aux

is taken from the product fiche of the

solar device and Q

ref

from Regulation EU 811/2013, Annex VII Ta

ble 15 for the declared load profile M, L, XL or XXL.

10.0 Emergency

Gas Tap

Heating Flow, Heating

Return and Mains Water

Inlet Isolating Valves

Fig.9

In an Emergency

If a water or gas leak occurs or is suspected, the boiler can be isolated at the inlet valves as follows;

1. Using a suitable open ended spanner, turn the square nut on the gas tap through 90° (1/4turn) to isolate the gas supply at the boiler (Fig. 9).

2. The water isolating valves are positioned under the boiler and can be closed by turning their taps to the right towards the wall (Fig. 9).

3. Call your Installer or Service Engineer as soon as possible.

If you smell gas

Do not operate light switches Do not operate any electrical equipment Do not use a telephone in the hazardous area Extinguish any naked flame and do not smoke Open windows and doors in the hazardous area Turn off the gas supply at the meter Warn any other occupants and vacate the premises Telephone the National Gas Emergency Service on:0800 111 999

Faulty boiler

If it is known or suspected that a fault exists on the boiler, it must not be used until the fault has been corrected by a competent person.

Warning !

11.1 Disposal and Recycling

NOTE: Removal and disposal of the boiler must be

carried out by a qualified person in accordance with local and national regulations.

11.0 Disposal

12.0 Notes

7219678 - 01 (04/15)

0086

Baxi Customer Support

0344 871 1525

Opening hours

Monday - Friday, 8.00am-6.00pm Weekends and Bank Holidays, 8.30am-2.00pm

Please note calls may be recorded for training and monitoring purposes

baxi.co.uk

www.baxi.co.uk/registration

For the warranty to be maintained, please make sure...

Benchmark checklist is completed Warranty is registered with Baxi The boiler has an annual service

For full terms and conditions, visit www.baxi.co.uk/terms. Failure to adhere to terms and conditions will void your manufacturer’s warranty.

Baxi Brooks House, Coventry Road, Warwick, CV34 4LL

Please ensure the boiler is installed in accordance with these installation instructions and that you adhere to the Building Regulations.

e&oe All descriptions and illustrations provided in this document have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this leaflet. All goods are sold subject to our standard Conditions of Sale which are available on request.

Baxi Platinum 24 Combi ErP, Platinum Combi 28, Platinum 28 Combi ErP, Platinum 33 Combi ErP, Platinum 40 Combi ErP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual