February 21, 2019
Rev. 1.0
© AXIS Communications AB
Support
Guidelines.
AXIS S11-Series and Axis Desktop
Terminals.
How To.
Troubleshooting Guide
2
Contents
Definitions 3
Who to contact for support? 3
Service Level offering based per product 3
When is Next Business day support applicable? 4
When is, onsite support dispatched? 4
What is covered in the support process? 4
-Onsite Support 4
-Technical Support 4
-Keep your Hard Drive service 4
-Relocation. 4
Installer recommendations 5
-Authority to Grant Access. 5
-Cooperate with AXIS Technical Support and On-site Technician. 5
-On-Site recommendations. 5
-Full System Check 5
-Data Backup Recommendations 5
Closure of case 5
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