Axis Q6035-E User Manual

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USER MANUAL

AXIS Q6035-E PTZ Dome Network Camera

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About this document

This manual is intended for administrators and users of AXIS Q6035-E PTZ Dome N etwork Camera, and is applicable to ﬁrmware 5.41 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneﬁcial, for developing shell scripts and applications. Laterversionsofthisdocumentwill be posted to the Axis website, as required. See also the product’s online help, available via the web-based interface.

Liability

Every care has been taken in the preparation of this manual. Please inform your local Axis ofﬁce of any inaccuracies or omissions. Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice. Axis Communications AB makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the im plied warranties of merchantability and ﬁtness for a particular purpo se. Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing, performance or use of this material. This product is only to be used for its intended purpose.

Intellectual Property Rights

Axis AB has intellectual pro perty rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the patents listed at http://www.axis.com/patent.htm and one or more additional patents or pending patent applications in the US and other countries.

This product contains licensed t hird-party software. See the menu item “About” in the product’s user interface for more information.

This product contains source code copyright Apple Computer, Inc.,underthetermsofApplePublicSourceLicense2.0(see http://www.opensource.apple.com/apsl). The source code is available from http://developer.apple.com/darwin/projects/bonjour/

Equipment Modiﬁcations

This equipment must be installed and used in strict accordance with th e instructions given in the user documentation. This equipment contains no user-serviceable components. Unauthorized equipmen t changes or modiﬁcations will invalidate all applicable regulatory certiﬁcations and approvals.

Trademark Acknowledgments

Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux , Microso Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows Vista and WWW are registered trademarks of the respective holders. Java and all Java-based trademarks and logos are trademarks or registe trademarks of Oracle and/or its afﬁliates. UPnP mark of the UPnP

Implementers Corporation.

is a certiﬁcation

ft,

red

Electromagnetic Compatibility (EMC)

This equipment has been designed and tested to fulﬁll applicable standards for:

• Radio frequ ency emission when installed according to t he

instructions and used in its intended environment.

• Immunity to electrical and electrom agnet ic phenomena when

installed according to the instructions and used in its intended environment.

USA

This equipment has been tested using a shielded network cable (STP) and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installe d and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to rad io or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relo cate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Canada

This Class B digital apparatu s complies with Canadian ICES-003.

Europe

This digital equipment fulﬁlls the requirements for RF emission

according to the Class B limit of EN 55022. This product fulﬁlls the requirements for immunity according

to EN 61000-6-1 residential, commercial and light-industrial environments.

This product fulﬁlls the requirements for immunity according to EN 61000-6-2 industrial environments.

This product fulﬁlls the requirements for immunity according to EN 55024 ofﬁce and commercial environments.

Australia/New Zealand

This digital equipment fulﬁlls the requirements for RF emission according to the C lass B limit of AS/NZS CISPR 22.

Korea

이 기기는 업무용(A급) 전자파적합기기로서 판매자 또는 사 용자는 이 점을 주의하시기 바라며, 가정외의 지역에서 사용 하는 것을 목적으로 합니다.

Japan

この装置は、クラスB 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱いをして下さい。

Safety

This product complies with EN Safety of Information Technology Equipment.

The power supply used with this product shall fulﬁll the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to EN/IEC/UL 60950-1.

/IEC 60950-1 and EN/IEC 60950-22,

Support

Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to the Internet, you can:

• download user documentation and software updates

• ﬁnd answers to resolved problems in the FAQ database. Search

by produc

• report problems to Axis support staff by logging in to your private

support area

• chat

• visit Axis Suppo rt at www.axis.com/techsup/

t, category, or phrase

with Axis support staff (selected countries only)

Learn More!

Visit Axis learning center w ww.axi s.c om /academy for useful trainings, webinars, tutorials and guides.

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AXIS Q6035-E PTZ Dome Network Camera

Table of Contents

HardwareOverview .......................................... 4

Connectors .................................................... 4

LEDIndicators .................................................. 5

MidspanLEDIndicators .......................................... 5

AccessingtheProduct ....................................... 6

AccessfromaBrowser ........................................... 6

AccessfromtheInternet .......................................... 7

SettheRootPassword ........................................... 7

TheLiveViewPage .............................................. 8

MediaStreams ............................................. 10

HowtoStreamH.264 ............................................ 10

MJPEG ........................................................ 10

AXISMediaControl(AMC) ........................................ 10

AlternativeMethodsofAccessingtheVideoStream .................... 11

SettingUptheProduct ...................................... 13

BasicSetup .................................................... 13

Video ..................................................... 14

VideoStream ................................................... 14

Stream Proﬁles ................................................. 15

CameraSettings ................................................ 16

Overlay ........................................................ 17

PrivacyMask ................................................... 18

Live View Conﬁg ............................................ 19

PTZ (Pan Tilt Zoom) ......................................... 22

PresetPositions ................................................. 22

Autotracking ................................................... 22

Gatekeeper .................................................... 24

GuardTour ..................................................... 24

OSDIZones .................................................... 25

Advanced ...................................................... 25

ControlQueue .................................................. 26

Detectors .................................................. 27

MotionDetection ............................................... 27

Applications . .............................................. 29

Events .................................................... 30

ConvertEventTypestoActionRules ................................ 31

SettingUpanActionRule ........................................ 31

Recipients ..................................................... 32

Schedules ...................................................... 32

Recurrences .................................................... 33

Recordings ................................................. 34

RecordingList .................................................. 34

ContinuousRecording ............................................ 34

SystemOptions ............................................. 36

Security ....................................................... 36

Date&Time .................................................... 37

Network ....................................................... 38

Storage ....................................................... 42

Maintenance ................................................... 43

Support ....................................................... 44

Advanced ...................................................... 44

ResettoFactoryDefaultSettings ................................... 45

Troubleshooting ............................................ 46

CheckingtheFirmware ........................................... 46

UpgradingtheFirmware .......................................... 46

EmergencyRecoveryProcedure .................................... 46

Symptoms,PossibleCausesandRemedialActions ..................... 47

Technical Speciﬁcations ...................................... 51

PerformanceConsiderations ....................................... 53

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AXIS Q6035-E PTZ Dome Network Camera

Hardware Overview

Network connector (High PoE)

Part number (P/N) & Serial number (S/N)

Heater

Power button

SD card slot (SDHC)

Status LED indicator

Control button

Connectors

4 5 6 7

For technical speciﬁcations, see

Network connector - RJ-45 Ethernet connector. Supports High Power over Ethernet (H igh PoE). Use the supplied midspan.

NOTICE

Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. Any network cables that are routed in outdoor environments or similar shall be

ded (STP) and intended for their speciﬁc use. Make sure that the midspan is properly grounded. See

shiel

Compatibility (EMC)

page 51

for regulato ry requirements.

Electromagnetic

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Hardware Overview

SD card slot - A standard or high-capacity SD card (not included) can be used for local recording with removable storage.

NOTICE

To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System

Options > Storage > SD Card and click Unmount.

Control button - The control button is used for:

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• ConnectingtoanAXISVideoHostingSystemservice.See 1 second until the Status LED ﬂashes green.

. To connect, press and hold the button for about

• ConnectingtoAXISInternetDynamicDNSService. See about 3 seconds.

• R esetting the product to factory default settings. See

Power button - Press the power button to temporarily p ower the product when the dome cover is removed. The power button is also used with the control button to reset the camera to factory default settings. See

page 39

page 45

. To connect, press and hold the button for

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LED Indicators

Color

Unlit

Amber

Amber/red Flashes amber/red if network connection is unavailable or lost.

Red Flashes red for ﬁrmware upgrade failure.

Green Shows steady green for 10 seconds for normal operation after restart.

Indication

Connection a nd normal operation

Steady during startup. Flashes during ﬁrmware upgrade.

Midspan LED Indicators

LED

Port

AC input Green Steady when AC power connected.

Color

Unlit No camera connected.

Green Steady when camera connected, normal operation.

Green, ﬂashing Slow ﬂashwhenoverc

Green, ﬂashing

Indication

urrent or short circuit condition on the port.

Fast ﬂash when input voltage is out of range or other internal error.

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AXIS Q6035-E PTZ Dome Network Camera

Accessing the Product

To install the Axis product, refer to the Installation Guide supplied with the product.

The product can be used with most operating systems and bro wsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. See Internet Explore r, allow installation of AXIS Media Control (AMC) when prompted.

The Axis product includes one (1) H.264 decoder license for viewing video streams. The license is automaticall y installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed copies.

Note

• QuickTime

• If your computer restricts the use of additional software components, the product can be conﬁgured to use a Java applet for viewing Motion JPEG.

is also supported for viewing H.264 streams.

Access from a Browser

1. Start a browser (Internet Explorer, Firefox, Safari).

Technical Speciﬁcations, on page 51

.Toviewstreamingvideoin

2. Enter the IP address or host name of the Axis product in the browser’s Location/Address ﬁeld. To access the product from a Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.

If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For more info rma tion on how to discover and assign an IP address, refer to the Installation Guide.

3. Enter your user name and password. If this is the ﬁrst time the product is accessed, the root password must ﬁrst be conﬁgured; for instructions see

4. The product’s Live View page appears in your browser.

Note

Set the Root Password, on page 7

atured here may differ from those displayed in

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AXIS Q6035-E PTZ Dome Network Camera

Accessing the Product

Access from the Internet

Once connected, the Axis product is accessible o n your local network (LAN). To access the p roduct from the Internet you must conﬁgure your network router to allow incoming data trafﬁc to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically conﬁgure the router to allow access to the product. This is enabled from Setup > System Options >

Network > TCP/IP Advanced.

For more information, please see www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup

NAT traversal (port mapping) for IPv4, on page 40

. See also AXIS Internet Dynamic DNS Service at

Set the Root Password

To gain access to the Axis product, you must set the password for the default administrator user root. This is done in the Conﬁgure Root Password dialog, which appears when the product is accessed for the ﬁrst time.

To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certiﬁcate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt trafﬁc between web browsers and servers. The HTTPS certiﬁcate ensures encrypted exchange of information.

To set the password via a standard HTTP connection, enter it directly in the ﬁrst dialog.

To set the password via an encrypted HTTPS connection, follow these steps:

1. Click Create self-signed certiﬁcate.

2. Provide the requested information and click OK.Thecertiﬁcate is created and the password can now be set securely. All trafﬁc to and from the product is encrypted from this point on.

3. Enter a password and then re-enter to c onﬁrm the s pe lling. Click OK. The password has now been conﬁgured.

Note

• The default administrator user name root is permanent and cannot be deleted.

• If the password for root is lost, the product must be reset to the factory default settings. See

Settings, on page 45

Reset to Factory Default

Conﬁgure Capture Mode

Capture mode deﬁnes the maximum resolution and maximum frame rate available in the Axis product. The capture mode setting also affects the camera’s angle of view; if using a capture mode with a smaller maximum resolution, the angle of view is reduced.

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AXIS Q6035-E PTZ Dome Network Camera

Accessing the Product

Select the desired capture mode from the drop-down list and click OK.

See also the online help

Basic Setup

Basic Setup provides shortcuts to the settings thatshouldbemadebeforeusingtheAxisproduct:

1. Users. See

2. TCP/IP. See

3. Date & Time. See

4. Video Stream. See

The Basic Setup menu can be disabled from System Options > Security > Users.

page 36

page 38

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page 14

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AXIS Q6035-E PTZ Dome Network Camera

Video

It is possible to conﬁgure the following video features in your Axis product:

• Video stream. See

•Streamproﬁles. See

• Camera settings. See

• Overlay image. See

•Privacymask.See

page 14

page 15

page 16

page 17

page 18

Video Stream

You can deﬁne the following video stream settings from Video > Video Stream:

•Image.See

• H .264. See

•MJPEG.See

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page 15

Pixel Counter

The pixel counter shows the number of pixels in an area of the image. The pixel counter is useful in situations where there is a requirement tha t the image is a certain size, for example in face recognition.

The pixel counter can be accessed from:

• Video > Video Stream.UnderPreview,clickOpen and select the Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height ﬁelds and click Apply.

Image

The default image settings can be conﬁgured under Video> Video Stream. Select the Image tab.

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AXIS Q6035-E PTZ Dome Network Camera

Video

The following settings are available:

• Resolution. Select the default resolution.

• Compression. The compression level affects the image quality, bandwidth and ﬁle size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger ﬁle sizes.

• Rotate image. If required, the image can be rotated.

• Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be limited.

• Overlay settings.See

Click Save to apply the new settings.

Overlay, on page 17

H.264

H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frame s. An I-frame is a complete image whereas P-frames only contain the differences from previous frames.

The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse affect on image quality.

ThebitratecanbesetasVariable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. CBR allows you to set a ﬁxed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to increase for increased image activity, but in this case cannot, frame rate and image quality are affected negatively. To partly compensate for this, it is possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image quality are equally affected. You must save your settings before they can take effect.

The current bit rate can be set to appear as text overlay. To do this, select the Inc

Settings and enter the modiﬁer #b in the ﬁeld.

lude text check box option under Overlay

MJPEG

Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in the provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage, the maximum frame size should be set to an op

timal value.

se situations. Setting the frame size to the Default setting

Stream Proﬁles

Astreamproﬁle is a set of pre-conﬁgured stream settings including resolution, compression, frame rate and overlay settings. Stream proﬁles can be used:

• W hen setting up recording using action rules, see

• W hen setting up a continuous recording, see

• In the Live View page — select the stream pro ﬁ le from the Stream proﬁle drop-down list.

Four pre-programmed stream proﬁles are available for quick set up. Each pre-programmed proﬁle has a descriptive name, indicating its purpose. If required, the pre-programmed stream proﬁles can be modiﬁed and new customized stream proﬁles can be created.

To create a new proﬁle or modify an existing proﬁle, go to Setup > Video > Stream Proﬁles.

To select a default stream proﬁle for the Live View page, go to Setup > Live View Conﬁg.

Events, on page 30

Continuous Recording, on page 34

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AXIS Q6035-E PTZ Dome Network Camera

Video

Camera Settings

The Video > Camera Settings page provides access to advanced image settings for the Axis product.

Capture Mode

Capture mode deﬁnes the maximum resolution and maximum frame rate available in the Axis product. A capture mode with a large maximum resolution has a reduced maximum frame rate and vice versa.

The capture mode setting also affects the camera’s angle of view as the effective size of the image sensor differs between capture modes. If using a capture mode with a smaller maximum resolution, the angle of view is reduced.

Capture mode is set the ﬁrst time the product is accessed. S elect the desired capture mode and click OK.

Changing capture mode when the product has been conﬁgured is not recommended a s most other settings will be either removed or reset, for example:

1. Go to Setup > Video > Camera Settings.

2. Select the new capture mode.

3. Click Save.

4. Review and reconﬁgure all settings, for example:

-Streamproﬁles

- PTZ settings including preset positions and guard tours

-Gatekeeper

- Motion detection windows

-Privacymasks

-Imageoverlays

- Exposure zones

-Actionrules

- Settings in uploaded applications

Image Appearance

Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white i

The imag

reasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light

Inc conditions. A lower setting reduces image noise, but the whole image will appear less sharp.

mage.

e Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.

White Balance

White balance is used to make colors in the image a ppear the sam e regardless of the color temperature of the lig ht source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light

source from the drop-down list. For a description of each available setting, see the online help

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AXIS Q6035-E PTZ Dome Network Camera

Video

Wide Dynamic Range

Wide dynamic range can improve the exposure when there is a considerable contrast between light and dark areas in the image. Enable WDR in intense backlight conditions. The different WDR settings adjust for various amounts of contrast in the image. Use a higher WDR number for a higher contrast. Disable WDR in low light conditions for optimal exposure.

Exposure Settings

Conﬁgure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth considerations.

Exposure control - These settings is used to adapt to the amount of light used. Automatic is the default settings can be used in most situations. The shutter speed is automatically set to produce optimum image quality.

Maxexposuretime-Select the maximum exposure time from the drop-down list. Increasing the exposure time will improve image quality, but decrease the frame rate. There may also be an increa se in motion blur. Checking Allow slow shutter decreases the shutter speed in low light to improve image brightness.

Enable Backlight compensation - Enable this option if a bright spot of light, for example a light bulb, causes other areas in the image to appear too dark.

Exposure zones - This settings determines which part of the image is used to calculate the exposure. For most situations, the Auto setting can be used. For particular requirement, select a predeﬁned area.

Max gain - Measured in decibels (dB), gain describes the amount of ampliﬁcation applied to a signal, in this case the visual information in the image. A high level of ampliﬁcation may provide a better image in very low light situations. A high gain will also increasetheamountofimagenoise.

Day/Night

The IR cut ﬁlter prevents infrared (IR) light from reaching the image sensor. In poor lighting when using an IR lamp, set the IR cut ﬁlter to Off. This increases light sensitivity and allows the product to “see” infrared light. The image is shown in black and white when the IR cut ﬁlter is off.

If using automatic Exposure control,settheIRcutﬁlter to Auto to automatically switch between On and Off accordingtothe lighting conditions.

conditions, for example at night, or

Image Settings

Autofocus enabled - Automatic focusing is enabled by default. If the focus position is changed manually using the focus bar, autofocus will be disabled even if enabled here. In this case, use the PTZ control panel to enable autofocus, see

. If required, the focus control can be disable

Noise reduction - Set to On to enable nois

ImagefreezeonPTZ-Select

Once the camera reaches its new position, the view from that position is shown. Presets freezes the image only when the camera moves between preset positions.

All movements to freeze the image while the cam er a is moving during a pan, tilt or zoom operation.

d under PTZ > Advanced > Controls.

e reduction. Noise reduction may increase the amount of motion blur.

PTZ Controls, on page

Overlay

Overlays are used to provide extra information, for example for forensic video analysi s or during product installation and conﬁguration. Overlays are superimposed over the video stream.

An overlay text can display the current date and time, or a text string. When using a text string, modiﬁers can be used to display information such as the current bit rate or the current frame rate. For information about available modiﬁers, see

Date/Time Formats

To enable over lays:

1. Go to Video > Video Stream and select the Image tab.

in the online help .

File Naming &

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AXIS Q6035-E PTZ Dome Network Camera

Video

2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must ﬁrst be uploaded to the Axis product, see

3. To include date and time, select Include date and Include time.

Overlay Image

4. To include a text string, select Include text and enter the text in the ﬁeld. Modiﬁers can be used, see

Date/Time Formats

5. Select the text color, the text background color and the position of the overlay.

6. Click Save.

Tomodifythedateandtimeformat,gotoSystem Options > Date & Time.See

in the online help .

Date & Time, on page 37

File Naming &

Overlay Image

An overlay image is a static image superimposed over the video stream. The image, for example company logo, is used to provide extra information or to mask a part of the image.

Since it is static, the position and size of an overlay image will remain the same regardless of resolution and Pan/Tilt/Zoom movements. To set up a dynamic mask, which will always mask the speciﬁed part of monitored area, see

To use an over lay image, the image must ﬁrst be uploaded to the Axis product:

1. Go to Video > Overlay Image.

2. Click Browse andbrowsetotheﬁle.

3. Click Upload.

4. Select the image to use from the Use overlay image list.

5. Click Save.

To display the overlay image:

Privacy Mask

1. Go to Video > Video Stream and select the Image tab.

2. Under Overlay Settings,selectInclude overlay image at the coordinates and enter the X and Y coordinates.

3. Click Save.

For information about

supported image formats, see the online help

Privacy Mask

acy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be

Apriv bypassed via the VAPIX® Application Programming Interface (API).

The Privacy Mask List, Video > Privacy Mask, shows all the masks that are currently conﬁgured in the Axis product and indicates if they are enabled.

Since the Pan/Tilt/Zoom coordinates deﬁne its size and position, a privacy mask is dynamic in relation to the monitored area. This means that regardless of the angle and zoom of the lens, the same place or object will be hidden. To deﬁne at what magniﬁcation the mask should be displayed, zoom to the desired level and click Set level.

You can add a new mask, re-size the mask with the mouse,chooseacolorforthemask,andgivethemaskaname.

For more information, see the online help

Important

Adding many privacy masks may affect the product’s performance.

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AXIS Q6035-E PTZ Dome Network Camera

Live View Conﬁg

You can customize the Live View page and alter it to suit your requirements. It is possible to deﬁne the following features of theLiveViewpage.

•StreamProﬁle. See

• Default Viewer for Browser. See

• V iewer Settings. See

• Actio n Buttons. These are the buttons described in

•UserDeﬁned Links. See

page 15

page 20

page 19

Controls on the Live View Page, on page 8

Default Viewer for Browsers

From Live View Conﬁg > Default Viewer select the default method for viewing video images in your browser. The product attempts to show the vid selects the best available comb ination.

eo images in the selected video format and viewer. If this is not possible, the product overrides the settings and

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AXIS Q6035-E PTZ Dome Network Camera

Live View Conﬁg

Browser Viewer Description

Windows Internet Explorer

Other browsers

For more information, please see the online help .

AMC

QuickTime

Java applet

Still image Displays still images only. Click the Refresh button in your browser to view a

Server Push

QuickTime

Java applet

Still image Displays still images only. Click the Refresh button in your browser to view a

Recommended viewer in Internet Explorer (H.264/Motion JPEG).

H.264.

A slower imaging a lter n ative to AMC (Motion JPEG). Requires one of the following installed on the client:

• JVM (J2SE) 1.4.2 or higher.

• JRE (J2SE) 5.0 or higher.

new image.

Recommended viewer for other browsers (Motion JPEG).

H.264.

A slower imaging alternative to Server Push (Motion JPEG only).

new image.

Viewer Settings

To conﬁgure options for the viewer, go to Live View Conﬁg > Viewer Settings.

•SelectShow viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser.

• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your Axis reseller.

•SelectShow crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode.

•SelectUse PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ control panel.

•SelectEnable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location speciﬁed in the AMC Control Panel. See

(AMC), on page 10

AXIS Media Control

User Deﬁned Links

To display user-deﬁned links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When deﬁning a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page. Custom links deﬁned as cgi links will run the script in the background, in a hidden frame. Deﬁning the link as a web link will open the link in a new window.

Output Buttons

External I/O d evices connected to the Axis product’s output ports can be controlled directly from the Live View page.

To display output buttons in the Live View page:

1. Go to Setup > Live View Conﬁg.

2. Under Output Buttons, select the type of control to use:

- Pulse activates the output for a deﬁned period of time. The pulse time can be set from 1/100 second to 60 seconds.

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AXIS Q6035-E PTZ Dome Network Camera

Live View Conﬁg

- Active/Inactive displays two buttons, one or each action.

To conﬁguretheactiveandinactivestates,gotoSystem Options > Ports & Devices > I/O Ports and set the port’s Normal state.

For more information about I/O ports, see .

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AXIS Q6035-E PTZ Dome Network Camera

PTZ (Pan Tilt Zoom)

Preset Positions

A preset position is a predeﬁned view that can be used to quickly steer the camera to a speciﬁc location. Preset positions can be accessed in several ways:

• By selecting the preset from the Preset positions drop-down list in the Live View Page.

• W hen setting up action rules. See

• W hen setting up Guard Tour. S ee

• W hen setting up the Gatekeeper. See

To add a preset position:

1. Go to PTZ > Preset Positions.

2. Use the pan, tilt and zoom controls to steer the camera view to the desired position.

3. Enter a descriptive name in the Current position ﬁeld.

4. If required, select Use current position as Home.

5. Click Add. Thecamera’sposition,irisandfocussettingsaresavedasapresetposition.

The Home po sition is readily accessible by clicking the Home buttonontheLiveViewpageandinthePresetP

To set a customized home position, select Use current position as Home when adding a preset pos position will have (H) added, for example, Entrance (H). The default Home position, called “Home”, will still be available.

The product can be conﬁgured to return to the Home position when the PTZ functionality has been inactive for a speciﬁed length of time. Enter the length of time in the Return to home when inactive ﬁeld and click Save.Setthetimetozerotopreventthe product from automatically returning to the H

To include the preset position name in t

For more information about modiﬁers, see

page 30

page 24

ositions setup window.

ition. The user-deﬁned home

ome position.

he overlay text, go to Video,selectInclude overlay text and enter the modiﬁer #P in the ﬁeld.

File Naming & Date/Time Formats

in the online help .

Autotracking

The Axis product can detect movement in the ﬁeld of view, for example a moving vehicle or pers on. If autotracking is enabled, the Axis product will automatical ly pan and tilt to follow the moving object. In case there is much simultaneous movement, the area with

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AXIS Q6035-E PTZ Dome Network Camera

PTZ (Pan Tilt Zoom)

the most movement will be followed. Autotracking continues until the moving object stops or disappears from the monitored area. Movement in areas blocked by privacy masks and in exclude areas does not trigger autotracking.

It is strongly recommended to enable the PTZ Control Queue if autotracking and guard tour are enabled simultaneously. In the PTZ Control Queue, guard tour has lower priority than autotracking, so autotracking will not be abandoned to start a guard tour.

Conﬁguration

Start/Stop Autotracking - Click Start to enable autotracking. To disable autotracking, click Stop.

Settings - The Movement trigger sensitivity level can be set to Low, Medium or High. Medium is usually a good choice, depending on

the size of the moving objects and the image contrast, a low or high sensitivity might be more suitable.

Exclude Areas

Exclude areas are areas wh ere movement is to be ignored.

Note

Movement in an area blocked by a privacy mask is always ignored.

1. Click Add area to create an exclude area

2. Resize and move the area (the blue rectangle) to the desired position.

3. Enter a descriptive name and click Save.

To remove an area, click the name of the area and click Remove. To enable or disable an area, click the name of the area and click Enable/Disable.

Max Limits

The pan and tilt limits restrict the area where autotracking is allowed. The area beyo useful, for example, to avoid tracking birds in the sky. Between the pan start and end limits, autotracking is allowe d going clockwise. The illustrations show the difference between setting a range from 135° to 45° (1) and a range from 45° to 135° (2).

1. Select Enable tilt limit and Enable pan limit respectively to enable the tilt and pan limits.

2. Enter the Tilt angle and Pan limit values, or click the links and move the blue horizontal and vertical bars in the preview window until satisﬁed.

3. Click Save.

nd the set limits will be ignored. This may prove

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AXIS Q6035-E PTZ Dome Network Camera

PTZ (Pan Tilt Zoom)

0°

-180°/180°

90°-90°

Top view

A Pan limit start B Pan limit end

0°

-180°/180°

90°-90°

Gatekeeper

The Gatekeeper monitors an area such as an entrance gate. It can pan, tilt and zoom in, and take a snapshot of, for example, a face, triggered by movement in the area. The came ra will then automatically return to the home position and continue to overview the monitored area.

To conﬁgure the Gatekeeper, follow the online instructions under PTZ > Gatekeeper.

Guard Tour

A guard tour displays the video stream from different preset positions, one-by-one, in a predetermined order or at random and for conﬁgurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser.

The guard tour function in this Axis product also includes tour recording, see

Toaddaguardtour:

1. Go to PTZ>GuardTourand click Add.

2. Select Create a preset tour and click OK.

3. Enter a descriptive name.

4. Specify the pause length between runs.

5. Select an available p re set position and click Apply.

6. Specify the Move Speed.

7. Specify the View Time in seconds or minutes.

8. Specify the View Order or select the Random view order option.

9. Click Save.

To modify or remove guard tours, go to PTZ>GuardTour, select the guard tour in the Guard Tour List and click Modify/Remove.

Tour Recording, on page 25

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AXIS Q6035-E PTZ Dome Network Camera

PTZ (Pan Tilt Zoom)

For more information see the online help .

Tour Recording

The guard tour function in this product includes tour recording, which allows recording of a custom tour using an input device such as a joystick, mouse, keyboard or through the VAPIX® Application Programming Interface (API). A recorded tour displays the video stream of the recorded sequence of Pan/Tilt/Zoom movements, including their variable speeds and lengths.

To add a recorded tour:

1. Go to PTZ>GuardTourand click Add.

2. Select Create a record tour and click OK.

3. Enter a descriptive name.

4. Specify the pause length between runs.

5. Click

6. When satisﬁed, click

7. Click OK.

Note

Only the name of the recorded tour and pause between runs can be modiﬁed. Star ting a new recording will overwrite the existing guard tour.

The recorded tour can be activated from the Live View and Guard Tour pages or through e

theonlinehelp

to start recording the Pan/Tilt/Zoom movements.

vents. For more information see

OSDI Zones

On-Screen Direction Indicator (OSDI) zones can be included in t the Axis product. Each OSDI zone is set up with coordinates and a descriptive name.

OSDI zones are set up under PTZ > OSDI Zones. The Axis product uses the coordinates of the center of the view to set the lower left and upper right zone areas. First navigate to where you would like the lowermost left point of the OSDI zone to be located. Click Get to set the coordinates. Pr descriptive name and click OK.

To include the name of the OSDI zone in the overlay text, go to Video < Video Stream < Overlay Settings.ChecktheInclude text box and enter the modiﬁer #L in the ﬁeld. For more information about modiﬁers, see

theonlinehelp

oceed to where the upper right point of zone should be located and click Get. Give the zone a

he overlay text (see

Overlay, on page 17

File Naming & Date/Time Formats

)toaidtheusertonavigate

Advanced

Limits

Deﬁne the pan, tilt, zoom and focus limits for the Axis product. Movements to the left and right, up and down, can be restricted to narrow the area under surveillance.

Conﬁgure the near focus limit to avoid focusing on objects too close to the camera lens.

When Enable E-ﬂip is selected, as it tilts down and continues to pan backwards, the Axis product will automatically correct the view and ﬂip it 180 degrees. The left limit must be set to –180 degrees and the right limit to 180 degrees for e-ﬂip to work.

Move speed sets the speed of the camera’s pan and tilt movements. The default setting is maximum speed.

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AXIS Q6035-E PTZ Dome Network Camera

PTZ (Pan Tilt Zoom)

When using a joystick (or emulating one with the mouse) the Enable proportional speed setting can be used to reduce the maximum pan/tilt movement speed, i.e. the speed the camera view moves at when the joystick is pushed all the way out in any direction. This is useful then the view is zoomed in on an object.

See the online help

for more information.

Controls

Panel Shortcut Command Buttons can be conﬁgured to provide direct access to commands issued vi a the VAPIX® Application Programming Interface. The buttons will be displayed in the PTZ control panel, which is available in the Live View page through the Ctrl panel button, see

Deselect the options under Enable/Disable controls to disable the pan, tilt, zoom, focus and iris controls.

Note

Disabling PTZ controls will not affect preset positions. For example, if the tilt control is disabled, the product can still move to preset positions that require a tilt movement.

page 9

Control Queue

The administrator can set up a queue for PTZ contro llers from PTZ > Control Queue. Once s et up, the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time. Other users will be placed in queue.

A user who belongs to a group (see take control of the product. The order of priority is as follows:

1. Administrator — An administrator takes over PTZ control regardless of who is ﬁrst in queue. The administrator will be removed from the queue 60 seconds after the last PTZ control command.

2. Event — The Axis product can be conﬁguredtogotoapresetpositionwhen triggered by an alarm (see The event will immediately be placed ﬁrst in the queue except when an administrator is in control.

3. Operator — Same as administrator but with lower priority

Users, on page 36

) with a higher PTZ priority can go before other users in the queue and

Events, on page 30

4. Guard Tour — A guard tour (see operator, event or administrator. The guard tour will resume when higher priority groups leave the queue.

5. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue.

Note

• The administrator can enable and di

• To identify different users in the viewer group, cookies must be enabled on the client.

page 24

) has PTZ control for an indeﬁnite period of time. It may be overridden by an

sable PTZ controls for selected users.

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AXIS Q6035-E PTZ Dome Network Camera

Detectors

Motion Detection

Motion detection is used to generate an alarm whenever movement starts or stops in the camera view.

Motion detection is conﬁgured by deﬁning up to 10 Include and Exclude windows:

• Include windows —deﬁne areas where motion should be detected

• Exclude windows —deﬁne areas within an Include window that should be ignored ( areas outside Include windows are automatically ignore d).

For instructions, see

To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See

Detection Parameters, on page 28

Once motion detection windows are conﬁgured, the Axis product can be conﬁgured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see

Note

Using the motion detection feature may decrease the product’s overall performance.

Set Up Motion Detection Windows, on page 27

Motion

Setting Up an Action Rule, on page 31

Set Up Motion Detection Windows

To set up a motion detection Include Window, follow these instructions:

1. Go to Detectors > Motion Detection.

2. Select the Conﬁgure Included Windows option and click New. Select the new window in the list of windows and enter adescriptivename.

3. Adjust the size (drag the b ottom right-hand corner) and the po sition (click on the text at the top and drag to the desired position) of the window.

4. Adjust the Object Size, History and Sensitivity proﬁle sliders (see motion within an active window is indicated by red peaks in the Activity window.

5. Click Save.

To exclude parts of the include window, select the Conﬁgure Excluded Windows and position the exclude window within the include window.

To delete an include or exclude window, select the window in the list of windows and click Del.

Motion Detection Parameters

for details). Any detected

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AXIS Q6035-E PTZ Dome Network Camera

Detectors

Motion Detection Parameters

The parameters controlling motion detection are described in the table below:

Parameter

Description

High level (100%)

Medium level (50%)

Low level (0%)

Recommended values

Default values

Note

• To trigger on small objects or movements, use several small motion detection windows rather than one large w indow and select a low object size.

• To avoid triggering on small objects, select a high object size.

• If no objects should appear in the Include Window, select a high history level. trigger as long as the object is present in the window.

• To only detect ﬂashing light, select a low sensitivity. In other cases high sensitivity is recommended.

Object Size

Object size relative to window size.

Only very large objects trigger motion detection.

Even very small objects trigger motion detection.

5–15% 60–90% 75–95%

15% 90% 90%

History

Object memory length.

An object that appears in the window triggers motion detection for a long time before it is considered as non-moving.

An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving.

This will cause motion detection to

Sensitivity

Difference in luminance between background and object.

Ordinary colored objects on ordinary backgrounds trigger motion detection.

A large difference in luminance is required to trigger motion detection.

Only very bright objects on a dark background trigger motion detection.

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AXIS Q6035-E PTZ Dome Network Camera

Applications

Third party applications can be uploaded to and installed on the Axis product. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications

To upload an application, go to Applications > Overview, click Browse to locate the ﬁle and then click Upload Package. Click on the uploaded application’s name to open the menu options Settings, License and About.Forconﬁguration instructions, please refer to the documentation provided with the application.

Most applications need a license to run. To install the license, select the License menu option. If the product is connected to the Internet, Automatic Installation appears in the web page. If the product is not connected to the Internet, go to www.axis.com/applications to acquire a License key. You will need a license code and the product’s serial number (found on the label and under System Options > Support > System Overview) to receive a license key.

Installed Applications lists installed applications with information about the version and the vendor, the status of the application (running or not running), and information about the license.

Use the Start and Stop buttons to start and stop the application.

To generate a log ﬁle for the appli cation, select the application and click Log.

Note

It is recommended to run one application at a time. Avoid running applications when motion detection is active.

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AXIS Q6035-E PTZ Dome Network Camera

Events

The Axis product can be conﬁgured to perform actions when different events occur, for example, start a rec ording when motion is detected. The set of conditions that deﬁnes how and when the action is triggered is called an Action Rule.

Available Action Rule triggers and conditions include:

• Applications — use installed applications to trigger the rule, see

• Detectors

- Motion Detection — trigger the rule when motion is detected, see

• Hardware

- Open Casing Detection — trigger the rule if the casing of a connected external device, such as a junction box or cabinet (not included), is removed or opened. This can for example be used to send no tiﬁcations of maintenance or unauthorized tampering.

- Fan — trigger the rule if the fan is malfunctioning. Thiscanforexamplebeusedtosendmaintenance notiﬁcations.

- Heater — trigger the rule if the heater is malfunctioning. This can for example be used to send maintenance notiﬁcations.

- Network — trigger the rule if network connectio n is lost or restored. This can for example be used to start recording to the SD card.

• Input Signal

- Manual Trigger — trigger the rule using the Manual Trigger button in the Live View page, see

Live View Page, on page 8

and conﬁguration.

• PTZ

- Autotracking — trigger the rule when autotracking starts or stops, see

. This can for example be used to validate actions d

Applications, on page 29

Motion Detection, on page 27

Autotracking, on page 22

Controls on the

uring product installation

• Storage

• System

• Time

- Moving — trigger the rule when the camera view moves due to a PTZ operation. This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ op

- Preset Reached —trigger with the Send Images action to upload images from the preset position.

- Available — trigger the rule when the storage device is unmounted or removed. This can for example be used to send maintenance notiﬁcations.

- Full — trigger the rule when the storage device is full. Under normal operation, the oldest recordings will be

verwritten to prevent the storage device from becoming full.

- Locked —triggertheruleifthestoragedeviceislocked(writeprotected).

- System Initializing — trigger the rule when the product is being started. This can for example be used to send a notiﬁcation when the product restarts.

therulewhenthecamerastopsatapresetposition.Thiscanbeforexamplebeused

eration.

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AXIS Q6035-E PTZ Dome Network Camera

Events

- Recurrence — trigger the rule periodically, see upload an image every 5 minutes.

- Use Schedule — trigger the rule according to the selected schedule, see

Available actions include:

• PTZ Control

- Autotracking — start autotracking, see

- Preset Position — go to a preset position.

- Guard Tour — start a guard tour, see

• Record Video — record video to a selected storage.

• Send Images —sendimagestoarecipient.

• Send Notiﬁcations —sendanotiﬁcation message to a recipient.

Guard Tour, on page 24

Recurrences, on page 33

Autotracking, on page 22

. This can for example be used to

Schedules, on page 32

Convert Event Types to Action Rules

If the Axis product is upgraded to ﬁrmware version legacy user Event Types in the camera will continue to work but will not be visible in the user interface of the camera. The Event Types need to be converted to Action rules to become visible in the user interface.

To convert Event Types to Action Rules go to Events > Action Rules and click Convert.

NOTICE

This is not recommended when using a VMS based on the old Event Management System.

5.40

or later, it is recommended to convert Event Types to Action Rules.The

Setting Up an Action Rule

An action rule deﬁnes the conditions that must be met for the product to perform an action, for example record video or send email notiﬁcations. If multiple conditions are deﬁned, all must be met to trigger the action.

The following example describes how to set up an action rule to record video to a network share if there is movement in the camera’s ﬁeld of view.

Set up motion detection and add a network share:

1. Go to Detectors > Motion Detection and conﬁgure a motion detection window, see

2. Go to System Options > Storage and set up the network share, see

Set up the action rule:

1. Go to Events > Action Rules and click Add.

2. Select Enable rule and enter a descriptive name for the rule.

3. Select Detectors from the Trigger drop-down list.

4. Select Motion Detection from the drop-down list. Select the motion detection window to use.

5. Optionally, select a Schedule and Additional conditions,seebelow.

6. Under Actions, select Record Video from the Type drop-down list.

7. Select a Stream proﬁle and conﬁgure the Duration settings as described below.

8. Select Network Share from the Storage drop-down list.

page 43

page 27

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AXIS Q6035-E PTZ Dome Network Camera

Events

To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again.

The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered again during the post-trigger time, the recording time will be extended with another post-trigger time period.

For more information, see the online help

Recipients

Recipients receive media ﬁles and notiﬁcation messages. The following recipients are available:

Recipient Use with action

FTP

HTTP

Network Share Send Images

TCP Send Notiﬁcation

Note

A network share can also be used as a storage device for recorded video. Go to System Options > Storage to conﬁgure a network share before setting up a continuous recordingoranactionruletorecordvideo. See for more information about storage devices.

To add a recipient:

1. Go to Events > Recipients and cli

Send Images

Send Notiﬁcation

Send Images

Send Notiﬁcation

Storage, on page 42

ck Add.

2. Enter a descriptive name.

3. Select a recipient T

4. Enter the info

5. Click

6.C

Test to test the connection to the recipient.

lick OK.

ype.

rmation needed for the recipient type.

Schedules

Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside ofﬁce hours. Use one of the predeﬁned schedules or create a new schedule as described below.

To create a new schedule:

1. Go to Events > Schedules and click Add.

2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.

3. Click OK.

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AXIS Q6035-E PTZ Dome Network Camera

Events

To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.

Recurrences

Recurrences are used to trigger Action Rules repeatedly, for example every 5 minutes or every hour.

To set up a recurrence:

1. Go to Events > Recurrences and click Add.

2. Enter a descriptive nam e and recurrence pattern.

3. Click OK.

To use the recurrence in an Action Rule, ﬁrst select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list.

To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.

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AXIS Q6035-E PTZ Dome Network Camera

Recordings

TheAxisproductcanbeconﬁgured to record video continuously or according to an action rule:

• To start a continuous recording, see

• To set up action rules, see

• To access recordings, see

•Toconﬁgure camera controlled storage, see

page 31

Recording List, on page 34

page 34

Storage, on page 42

Recording List

Recorded videos are listed on the Recordings > List page. The list shows each recording’s start date and time, duration and the event that triggered the recording.

To play or download a recording, follow these steps:

1. Go to Recordings > List.

2. Use the ﬁlter to narrow the list of recordings. Enter the desired ﬁlter criteria and click Filter. Some ﬁlters may take a long time to complete.

3. Select the recording.

4. Click Play to play the recording, or click Download to download the recording.

Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded ﬁle is a zip ﬁle containing a minimum of three ﬁles, of which the Matroska (mkv) ﬁles are the actual recordings. The recordings are time-stamped with the date and time they were downloaded (that is, not the date the

Note

To play recordings in Windows Media Player, AXIS Matroska File S plitte r must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/techsup/software

recordings were made).

For detailed recording and video information, select a recording and click Properties.

To rem ove a recording, select the recording and click Remove.

Continuous Recording

The Axis product can be conﬁgured to continuously save video to a storage device. See about storage devices. To prevent the disk from becoming full, it is recomm ended to conﬁgure the disk to automatically remove old recordings.

To start a continuous recording, follow these steps:

1. Go to Recordings > Continuous.

2. Select Enabled.

3. Select type of storage device from the Disk list.

4. Select a Stream proﬁle to use for continuous recordings.

5. Click Save to save and start the recording.

Storage, on page 42

for more information

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AXIS Q6035-E PTZ Dome Network Camera

Recordings

Note

If a new stream proﬁle is selected while a recording is ong oing, the recording will be stopped and saved in the recording list and a new recording with the new stream proﬁle will start. All pre vious continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.

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AXIS Q6035-E PTZ Dome Network Camera

System Options

Security

Users

User access control is enabled by default and can be conﬁgured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody ma y access the Live View page.

The user list displays authorized users and user groups (access levels):

Viewer - Access to the Live View page

Operator - Access to the Live View page and to all settings except System Options

Administrator - Unrestricted access to all settings; can add, modify and remove other users.

Under HTTP/RTSPPasswordSettings, select the type of password to allow. You may need to allow unencrypted passwords if there are viewing clients that do not support encryption, or if you upgraded the ﬁrmware and existing clients support encryption but need to log in again and be conﬁguredtousethisfunctionality.

Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.

Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.

Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be made b efo re using the Axis product.

ONVIF

ONVIF (Open Network Video Interface Forum) is a global inte rface standard that makes it easier for end users, integrators, consulta n ts, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperablity between different vendor products, increased ﬂexibility, red

By creating a user you automaticall with the product. For more information see www.onvif.org

y enable ONVIF communication. Use the user name and password with all ONVIF communication

uced cost and future-proof systems.

IP Address Filter

IP address ﬁltering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied acces

The administr

ator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).

s to the Axis product. Select Allow or Deny f rom the list and click Apply to enable IP address ﬁltering.

HTTPS

The Axis product supports encrypted browsing using HTTPS. This is conﬁgured on the System Options > Security > HTTPS page.

A self-signed certiﬁcate can be used until a Certiﬁcate Authority-issued certiﬁcate has been obtained. Click Create self-signed certiﬁcate to install a self-signed certiﬁcate. Although self-signed certiﬁcates are free and offer some protection, true security is only implemented after the installation of a signed certiﬁcate issued by a Certiﬁcate Authority.

To obtain a signed certiﬁcate from an issuing Certiﬁcate Authority, click Create Certiﬁcate Request. When the signed certiﬁcate is returned, click Install signed certiﬁcate to import the certiﬁcate. The properties of any certiﬁcate request currently resident in the product or installed can be viewed by clicking Properties.

To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.

For more information, see the online help

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AXIS Q6035-E PTZ Dome Network Camera

System Options

IEEE 802.1X

IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).

To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service.

In Axis' implementation, the network device and the authentication server authenticate themselves with the help of digital certiﬁcates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certiﬁcates are provided by an Certiﬁcation Authority (CA). You need:

•aCAcertiﬁcate to validate the identity of the authentication server

• a CA-signed client certiﬁcate and a private key to authenticate the network device.

To allow the network device to access a network protected by IEEE 802.1X:

1. Obtain a CA certiﬁcate, a client certiﬁcate and a client private key (contact your network administrator).

2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certiﬁcate, the client certiﬁcate and the client private key.

3. Under Settings, select the EAPOL v ersion, provide your EAP identity and private key password.

4. Check the box to enable IEEE 802.1X and click Save.

Certiﬁcates

CA Certiﬁcate The CA certiﬁcate is used to validate the identity of the authentication server. Enter the path to

the certiﬁcate directly, or locate the ﬁle using the Browse button. Then click U acertiﬁcate, click Remove.

Client certiﬁcate Client private key

Settings

EAPOL version

EAP identity

Private key password

Enable IEEE 802.1X

The client certiﬁcate and private key are used to authenticate the network device. They can be uploaded as separate ﬁles or in one combined ﬁle (e.g. a PFX ﬁle or a PEM ﬁle). Use the Client

private key ﬁeld if uploading one combined ﬁle. For each ﬁle, enter the path to the ﬁle, or locate the ﬁ

le using the Browse button. Then click Upload.Toremoveaﬁle, click Remove.

SelecttheEAPOLversion(1or2)asusedinyournetworkswitch.

Enter the user identity (maximum 16 characters) associated with your certiﬁcate.

Enter the password (maximum

Check the box to enable the IEEE 802.1X protocol.

16 characters) for the private key.

pload.Toremove

Date & Time

The Axis product’s date and time settings are conﬁgured under System Options > Date & Time.

Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see

below).

To change the date and time settings, select the preferred Time mode under New Server Time:

• Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically.

• Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are updated continuously. For information on NTP settings, see

NTP Conﬁguration, on page 39

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System Options

If using a host name for the NTP server, a DNS server must be conﬁgured. See

• Set manually allows you to manually set date and time.

If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving time changes.

The Date & Time Format Used in Images is the date a nd time format displayed as a text overlay in the video stream. Use the

predeﬁned formats or see time formats. To include date and time in the overlay text, go to Video and select Include date and Include time.

File Naming & Date/Time Formats

in the online help for information on how to create custom date and

DNS Conﬁguration, on page 39

Network

Basic TCP/IP Settings

The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled.

IPv4 Address Conﬁguration

By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via D HCP. The IPv4 settings are conﬁgured under System Options > Network > TCP/IP > Basic.

DHCP (Dynamic Host Conﬁguration Protocol) allows network administrators to centrally manage and automate the assignment of IP addresses. DHCP should only be enabled if using dynamic IP address notiﬁcation, or if the DHCP can update a DNS server. It is then possible to access the Axis product by name (host name).

If DHCP is enabled and the product cannot be a cce ss e d, run AXIS IP Utility to search the network for connected Axis products, or reset the product to the factory default settings (see

page 45

) and then perform the installation again.

To use a static IP address, check Use the following IP address and specify the IP address, subnet m ask and default router.

IPv6 Address Conﬁguration

If IPv6 (IP version 6) is enabled, the Axis product will receive an IP addr es s according to the conﬁguration in the network router.

To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be conﬁgured in the network router.

ARP/Ping

The IP address can be set using ARP and Ping. For instructions, see the product’s Installation Guide.

ARP/Ping is enabled by default. To disable, uncheck the box under System Options > Network > TCP/IP > B asic.

The ARP/Ping service is automatically disabled two minutes after the product is started, or as soon as an IP address is set. T o reset the IP address, the product must be restarted to a ctivate ARP/Ping for an additional two minutes.

Pinging the product is still possible when this service is disabled.

AXIS Video Hosting System (AVHS)

AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to ﬁnd a local AVHS Service Provider go to www.axis.com/hosting

AVHS is enabled by default. The settings are conﬁgured under System Options > Network > TCP IP > Basic.

One-click enabled - Press the product’s control button (see Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.

Hardware Overview , on page 4

) to connect to an AVHS service over the

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System Options

Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.

AXIS Internet Dynamic DNS Service

AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net

To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic.Under Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.

Advanced TCP/IP Settings

DNS Conﬁguration

DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are conﬁgured under System Options > Network > TCP/IP > Advanced.

Select Obtain DNS server address via D HCP to use the DNS settings provided by the DHCP server.

To make manual settings, select Use the following DNS server address and specify the following:

Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the ﬁrstpartofafullyqualiﬁed domain name, for example, myserver is the host name in the fully qualiﬁed domain name myserver.mycompany.com where mycompany.com is the domain name.

Primary/Secondary DNS server - Enter the IP ad dresses of the primary and secondary DNS servers. The secondary DNS server is optional and will be used if the primary is unavailable.

NTP Conﬁguration

NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are conﬁgured under System Options > Network > TCP/IP > Advanced.

Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.

To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.

Host Name Conﬁguration

The Axis product can be access ed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is conﬁgured under System Options > Network > TCP/IP > Advanced.

Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.

Select Use the host name to set the host name manually.

Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.

For more inform

ation, see the online help

Link-Local IPv4 Address

Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access

oduct from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static

the pr or DH CP-supplied IP address at the same time.

This function can be disabled under System Options > Network > TCP/IP > Advanced.

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System Options

HTTP

The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 80, any port in the range 1024–65535 can be used.

HTTPS

The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 443, any port in the range 1024–65535 can be used.

To enable HTTPS, go to System Options > Security > HTTPS. For more information, see

NAT traversal (port mapping) for IPv4

A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network trafﬁc from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-conﬁgured to stop attempts to access the private network (LAN) from the public network (Internet).

Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it a vailable from the other (WAN) side of a NAT router. With NAT traversal properly conﬁgured, all HTTP trafﬁc to an external HTTP port in the NA T router isforwardedtotheproduct.

NAT trave rsal is conﬁgured under System Options > Network > TCP/IP > Advanced.

Note

• For NAT traversal to work, this must be supported by the router. The router must also support UPnP

• The router has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband sharing device” or “Home ﬁrewall” but the essential purpose of the device is the same.

Enable/Disable - When enabled, the Axis product attempts to conﬁgure port mapping in a NAT router on your network, using UPnP Note that UPnP

Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the ﬁeld. If no router is speciﬁed, the product automatically searches for NAT routers on your network. If more than one router is found, the default router is selected.

Alternative HTTP port - Select this option to manually deﬁne an external HTTP port. Enter the port number in the ﬁeld. If no port is entered here, a port number is automatically selected when NAT traversal is enabled.

must be enabled in the product (see System Options > Network > UPnP).

page 36

Note

• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not support UPnP and you need to manually conﬁgure port forwarding in the NAT router.

• If you attempt to manually enter a port that is already in use, another available port is automatically selected.

• When the port is selected automatically it is displayed in this ﬁeld. To change this, enter a new port number and click Save.

FTP

The FTP server running in the Axis product enables upload of new ﬁrmware, user applications, etc. The FTP server can be disabled under System Options > Network > TCP/IP > Advanced.

Note

This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.

RTSP

The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.

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System Options

Note

H.264 video streams will not be available if the RTSP server is disabled.

SOCKS

SOCKS is a networking proxy protocol. The Axis product can be conﬁgured to use a SOCKS server to reach networks on the other side of a ﬁrewall or proxy server. This functionality is useful if the A xis product is located on a local network behind a ﬁrewall, and notiﬁcations, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).

SOCKS is conﬁgured under System Options > Network > SOCKS. For more information, see the online help

QoS (Quality of Service)

QoS (Quality of Service) guarantees a certain level of a speciﬁed resource to selected trafﬁc on a network. A QoS-aware network prioritizes network trafﬁc and provides a greater network reliability by controlling the amount of bandwidth an application may use.

TheQoSsettingsareconﬁgured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the Axis product can mark the following types of trafﬁc: live video, event/alarm trafﬁc and management trafﬁc.

SMTP (email)

To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This is done under System Options > Network > SMTP (email).

Enter the host names o r IP addresses and port numbers for the primary and secondary mail servers in the ﬁelds provided. A From email address is also required. If the mail server requires authentication, check Use authentication to log in to this server and enter the necessary infor m ation.

SNMP

The Simple Network Management Protocol (SNMP) allows remote m anag ement of network devices. An SN group of devices and m anagement station running SNMP. Community names are used to identify groups.

The Axis product can be conﬁgured to support SNMP on the System Options > Network > SN MP page.

Depending on the level of security required, select the version on SNMP to use.

SNMP v1/v2 provides the lowest level of security. The community name can be speciﬁed as a password for read or read/write access to all supported SNMP devices. The default password for the Read community is public and the default password for the Write community is write.

MP community is the

Note

If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.

Traps for SNMP v1/v2 are used b changes. Check Enable traps and enter the IP address where the trap m essage should be sent and the Trap community that should receive the message.

The following traps are available:

•Coldstart

•Warmstart

•Linkup

• Authentication failed

SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

y the Axis product to send messages to a management system on important events and status

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System Options

To use SNMP v3, HTTPS must be enabled, see password.

Note

The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see

Reset to Factory Default Settings, on page 45

UPnP

The Axis product includes support for UPnPTM.UPnPTMis enabled by default and the product is automatically detected by operating systems and clients that support this protocol.

UPnP

can be disabled under System Options > Network > UPnPTM.

HTTPS, on page 36

. To enable SNMP v3, check the box and provide the initial user

RTP/H.264

The RTP port range and multicast settings are conﬁgured under System Options > Network > RTP.

The RTP port range deﬁnes the range of p orts from which the video ports are automatically selected. F or multicast s treams, only certain IP addresses and port numbers should be used.

Select Always Multicast Video to start multicast streaming without opening an RTSP session.

Bonjour

The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol.

Bonjour can be disabled under System Options > Network > Bonjour.

Storage

SD Card

NOTICE

To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.

The Axis product supports SD cards with the following ﬁle systems:

• ext4 — recomme nded due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access data stored on the card from the Windows operating system, a third-party ext4 driver or application is required.

• vFAT — most SD cards are pre-formatted with vFAT when purchased.

If required, the SD card can be re-formatted to the desired ﬁle system. To format the SD card:

1. Insert the SD card in the SD card slot.

2. Go to System Options > Storage and click SD Card.

3. Click Format and select the desired ﬁle system.

Note

During formatting any previous data stored on the disk will be lost.

Mounting is done automatically when the card is inserted or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.

To unmount the SD card:

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System Options

1. Go to System Options > Storage and click SD Card.

2. Click Unmount.

3. The card can now be removed.

The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.

If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.

To avoid ﬁlling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks.

To stop writing to the card and protect recordings from being removed, select Lock under Recording Settings.

Network Share

Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common Internet File System) and use them for storage of recordings.

To add a network share:

1. Go to System Options > Storage.

2. Click Network Share.

3. Enter the IP address, DNS or Bonjour name to the host server in the Host ﬁeld.

4. Enter the name of the share in the Share ﬁeld.

5. If required, select The share requires login and enter the user n ame and p

6. Click Connect.

To clear all recordings and data from the Axis product’s f

To avoid ﬁlling the share, it is recommended to re older than and select the number of days or weeks.

To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.

older on the designated share, click Clear under Storage Tools.

move recordings continuously. Under Recording Settings,selectRemove recordings

assword.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

• the boot protocol (DHCP or static)

• the static IP address

• the default router

• the subnet mask

•thesystemtime

• the IEEE 802.1X settings

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System Options

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see

To test the p roduct’s PTZ mechanics, click Test under PTZ Status.

Reset to Factory Default Settings, on page 45

For information about ﬁrmware upgrade, see

Upgrading the Firmware, on page 46

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See a lso

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes ﬁrmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be conﬁgured to list all connections to the

product (see below).

Server Report - Provides information about the product status in a pop-up in the Server Report.

Troubleshooting, on page 46

window. The Access Log is automatically included

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash R eport - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the Syste The Access Log can be conﬁgured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when se nding emails.

m Log and the Access Log are set under System Options > Support > Logs & Reports > Conﬁguration.

Advanced

Scripting

Scripting allows experienced users to customize and use thei r own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact w ith the Axis product.

Axis strongly recomm ends that you do not use this function unless y ou understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

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System Options

To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup ﬁle before customizing the scripts. If a script causes problems, reset the product to its factory default settings, see

For more information, see www.axis.com/developer

File Upload

Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To up load a ﬁle, go to System Options > Advanced > File Upload.

Uploaded ﬁles are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded ﬁle.

Plain Conﬁg

Plain Conﬁg is for advanced users with experience of Axis product conﬁguration. Most parameters can be set and modiﬁed from this page. Help is available from the standard help pages.

To open Plain Conﬁg, go to System Options > Advanced > Plain Conﬁg.

Reset to Factory Default Settings

page 45

This will reset all parameters, including the IP address, to the factory default settings:

1. Press and hold the Control button and the Power button for about 15 seconds until the Status indicator ﬂashes amber (see

Hardware Overview, on page 4

2. Release the Control button but continue to hold down the Power button for about 1 minute until the Status indicator turns green.

3. Release the Power button and re-assemble the product.

4. The process is now complete, the product has been reset to the factory default settings. The default IP address is

192.168.0.90

5. Re-assign the IP address.

It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.

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Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁ xes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest ﬁrmware from Axis w ebsite, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, be fore upgrading the ﬁrmware.

To upgrade, follow these instructions:

1. Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the products web pages.

3. Under Upgrade Server, click Browse and locate the ﬁle on your co mputer . Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

(providing the features are available in

gency R ecovery Procedure

Emer

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2. If the product does not reply in 30 seconds, restart it and wait for a rep ly. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade ﬁle to use. Then click Load to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conﬂict with another device on the same subnet.

The product cannot be accessed from a browser

Cannot log in

Try the installation again. The IP address must be set within two minutes after power has been applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for detailed instructions.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•Ifyoureceive:Reply from <IP address>: bytes=32; time=10... this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•Ifyoureceive:Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP addressisalsousedbyanotherdevice,theremay be pro blems accessing the product.

When HTTPS i s enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You m

If the pas

ay need to manually type http or https in the browser’s address ﬁeld.

sword for root is lost, the product must be reset to the factory default settings. See

Reset to Factory Default Settings, on page 45

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Troubleshooting

The IP address has been changed by DHCP

Certiﬁcate error when using IEEE 802.1X

The product is accessible locally but not externally

Router conﬁguration To conﬁgure your router to allow incoming data trafﬁc to the Axis product, enable the NAT-traversal

Firewall protection

Default routers required

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

If the product and the client are on the same ne tw ork, run AXIS IP Utility to locate the product. Identify the product using its model or serial number.

Move the A xis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP address again, using AXIS IP Utility or ARP/Ping (see the Instal lation Guide). Open the Setup pages and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product now has a ﬁxed IP address that will not change.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See

feature which will attempt to automatically conﬁgure the router to allow access to the Axis product, see

Check the Internet ﬁrewall with your network administrator.

Check if you need to conﬁgure the router settings.

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your netwo rk administrator that the multicast addresses used by the Axis product arevalidforyournetwork.

NAT traversal (port mapping) for IPv4, on page 40

Date & Time, on page 37

. The router must support UPnPTM.

AXIS Media Control (AMC), on page 10

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Mo

Lower frame rate than expected

tion JPEG

Check with your network administrator to see if there is a ﬁrewall preventing viewing.

Check if your router supports multicasting, or if the router set product need to be conﬁgured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering from

Ensure that your graphic downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AM C Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

the Video tab in the AMC Control Panel.

s card is using the latest driver. The latest drivers can usually be

tings between the client and the

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Troubleshooting

Why do I not get maximum frames per second?

Image degeneration

Status indicator LED is ﬂashing red and the product is inaccessible

A ﬁrmware upgrade has been interrupted or the ﬁrmware has otherwise been damaged

No images displayed on web page

Problems with AXIS Media Control (

only

Installation of additional ActiveX component restricted or prohibited

Video and image problems, general

Image too dark or too light

Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering

Slow image update Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect

Poor performance Poor performance may be caused by heavy network tr

Internet Explorer

)

See

Performance Considerations, on page 53

Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate will lower the maximum resolution. Se e

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See

Decrease the GOV length. Go to Video > Video Stream and select the H.264 tab to modify the GOV length.

Emergency Recovery Procedure, on page 46

See

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go to Setup > Live View Conﬁg and select Java applet under Default viewer.

Check the video stream and camera settings under Setup > Video > Video Stream and Setup > Video > Camera Settings.

the frame rate or the upload period.

the per formance of the Axis product.

low performance clients, use of features such as motion detection, event handling or uploaded applications.

Technical Speciﬁcations, on page 51

Capture Mode, on page 16

afﬁc, multiple users accessing the product,

Poor quality snapshot images

Screen incorrectly conﬁgured on your computer

Overlay image is not displayed

Incorrect size or location of overlay image

Privacy mask is not dis

Incorrect size or location of privacy m ask

played

Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 colors will produce dithering artifacts in the image.

The overlay image may have been positioned incorrectly or may be too large. See

Settings

The privacy mask may have been positioned incorrectly or may be too large.

in the online help for more information.

Overlay Image

Page 50

AXIS Q6035-E PTZ Dome Network Camera

Troubleshooting

Browser freezes

Firefox can sometimes freeze on a slow computer

Problems uploading ﬁles

Limited sp ace There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free

Motion Detection triggers unexpectedly

Changes in luminance

Storage and disk management problems

Video cannot be recorded

SD card cannot be mounted Reformat the SD card and then click Mount.

Lower the image resolution

up space.

Motion detection is based on changes in luminance in the image. This means that if there a re sudden changes in the lighting, motion detection may trigger mistakenly. Lowe r the sensitivity setting to avoid problems with luminance.

Check that the SD card is not write protected (that is, read only).

Condensation in dome

Blurred image Activate fan and heater to remove possible moisture from dome

Focus, zoom, and fan

Remote focus and zoom do not w ork

Fan cannot be activated In subzero temperatures, function in this hardware part is suspended until the camera is heated to

In subzero temperatures, function in these hardware parts is suspended until the camera is heated to approximately 0 °C (32 °F)

approximately 0 °C (32 °F)

Page 51

AXIS Q6035-E PTZ Dome Network Camera

Technical Speciﬁcations

Function/group

Camera

Video

Network

Item

Models

Image sensor

Lens f4.7–94mm

Minimum illumination

Shutter time

Pan/Tilt/Zoom

Pan/Tilt/Zoom functionalities

Video compression

Resolutions HDTV 1080p 1920x1080 to 320x180

Frame rate H.264

Frame rate Motion JPEG

Video s tream ing

Image settings

Security Password protection, IP address ﬁltering, HTTPS encryption*, IEEE 802.1X network access

Supported protocols

Speciﬁcations

AXIS Q6035-E 60 Hz AXIS Q6035-E 50 Hz

1/2.8” Progressive scan CMOS

F1.6–3.5 Autofocus Automatic day/night Horizontal angle of view: 54.1° – 2.9° in HDTV 1080p Horizontal angle of view: 37.6° – 2° in HDTV 720p

Color: 0.8 lux at 30 IRE F1.6 B/W: 0.04 lux at 30 IRE F1.6

1/30000 s to 1/4 s

E-ﬂip 100 preset positions Pan 360° endless, 0.05° – 450°/s Tilt: 220°, 0.05° – 450°/s 20x optical zoom and 12x digital zoom, total 240x zoom

Tour recording, guard tour, control queue On-screen directional indicator

H.264 (MPEG-4 Part 10/AVC) Motion JPEG

HDTV 720p 1280x720 to 320x180

Up to 30/25 fps (60/50 Hz) in HDTV 1080p Up to 60/50 fps (60/50 Hz) in HDTV 720p

Multiple, individually conﬁgurable streams in H.264 and Motion JPEG Controllable frame rate and bandwidth VBR/CBR H.264

Wide Dynamic Range (WDR), manual shutter time, compression, color, brightness, sharpness, white balance, exposure control, exposure zones, backlight compensation, ﬁne tuning of behavior at low light Rotation: 0°, 180° Text and image overlay 32 individual 3D privacy masks Image freeze on PTZ

control*, digest authentication, user access log *This product includes software developed by the Open SSL Project for use in the Open SSL Toolkit (www.openssl.org)

IPv4/v6, HTTP, HTTPS*, SS L/TLS*, QoS Layer 3 DiffServ, FTP, CIFS/SMB, SMTP, Bonjour,

UPnP

, SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP , ARP, SOCKS, etc *This product includes software developed by the Open SSL Project for use in the Open SSL Toolkit (www.openssl.org)

Page 52

AXIS Q6035-E PTZ Dome Network Camera

Technical Speciﬁcations

Function/group

System Integration

General

Item

Application Programming Interface

Intelligent video

Event triggers Intelligent video, manual trigger, PTZ preset, PTZ moving, network lost, temperature, fan

Event actions File upload: FTP, HTTP, network share and email

Installation aid Pixel counter

Video access from web browser

Management and maintenance

Casing

Memory 256 MB RAM, 128 MB Flash

Power

Connectors

Edge storage

Operating conditions

rage

Sto conditions

Approvals

Speciﬁcations

Open A PI for software integration, including VAPIX® and AXIS Camera Application Platform from Axis Communications; speciﬁcations available at www.axis.com ONVIF, speciﬁcations available at www.onvif.org AXIS Video Hosting System (A VHS) with One-Click Camera Connection

Video motion detection, autotracking, Active Gatekeeper Support for AXIS Camera Application Platform enabling installation of additional applications

malfunction, storage status, system initializing, time

Notiﬁcation: email, HTTP an d TCP PTZ preset, guard tour, play audio clip, video recording to edge storage, autotracking, day/night mode Pre- and post-alarm video buffering

Camera live view Video reco rding to ﬁle (ASF) Customizable HTML pages Windows 7, Windows Vista, Windows XP, Windows Server 2008, Windows Server 2003 DirectX 9 c or higher For other operating systems and browsers, see www.axis.com/techsup

AXIS Camera Management tool o n CD and web-based conﬁguration Conﬁguration of backup and restore Firmware upgrades over HTTP or FTP, ﬁrmware available on www.axis.com

IP66- and NEMA 4X-rated metal casing (aluminum), acrylic (PMMA) clear dome, sunshield (PC/ASA)

Battery backed-up real-time clock

High Power over Ethernet (High PoE) IEEE 802.3at, max 60 W AXIS T8124 High PoE Midspan 1-port: 100 – 240 V AC, ma

RJ-45 10BASE-T/100BASE-TX PoE IP66-rated RJ-45 connector kit included

SD/SDHC memory card slot (card not included) Support for recording to network s hare (Network Attached Storage or ﬁle server)

-40°Cto50°C(-40°Fto122°F) Arctic Tempe (-40 °F) Humidity 20 - 80% RH (non-condensing)

-40°Cto60°C(-40°Fto140°F)

EN 55022 Class B, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1, EN 61000-6-2, EN 55024 FCC Part 15 Subpart B Class B ICES-003 Class B VCCI Class B C-tick AS/NZS CISPR 22 KCC Class A EN 60950-1, EN 60950-22 IEC 60529 IP66, NEMA 250 Type 4X IEC 60068-2-1, IEC 60068-2-2, IEC 60068-2-78, IEC 60068-2-14, IEC 60068-2-30, IEC 60068-2-6, IEC 60068-2-27, IEC 60068-2-60, ISO 4892-2 Midspan: EN 60950-1, GS, U L, cUL, CE, FCC, VCCI, CB, KCC, UL-AR

rature Control enables camera start-up at temperatures as low as -40 °C

x74W

Page 53

AXIS Q6035-E PTZ Dome Network Camera

Technical Speciﬁcations

Function/group

Item

Weight

Included accessories

Video management software

Optional accessories

Speciﬁcations

Camera: 3.5 kg (7.7 lb.)

AXIS T8124 High PoE Midspan 1-port, IP66-rated RJ-45 connector kit, sunshield, Installation Guide, Installation and Management Software CD, Windows dec ode r 1-user license

AXIS Camera C ompanion (software included on CD) — Basic surveillance for small businesses, where video is recorded to edge storage AXIS Camera Station (sold separately) — Fully featured surveillance for medium-sized installations, w h ere video is recorded on a system server For more information and software applications from partners, see www.axis.com/products/video/software/

Smoked dome cover Mounting Accessories Video Surveillance Control Board Illuminators Installation Display Multi-user decoder license pack Midspan

Performance Considerations

When settings up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can a ffe ct the frame rate, and some affect both. If the load on the CPU reaches its maximum, this will also affect the frame rate.

The following factors are among the most important to consider:

• High image resolution and/or lower compression levels result in images containing more data. B andwidth affected.

• Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.

• Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.

• Acce ss ing Motion JPEG and H.264 video streams simultaneous ly. Frame rate and bandwidth affected.

• H eavy usage of event settings affect the product’s CPU load. Frame rate affected.

• Heavy network utilization due to poor infrastructure. Bandwidth affected.

• V iewing on poorly performing client computers lowers perceived performance. Frame rate affected.

Page 54

EPTZDomeNetworkCamera Date: June 2012

Part No. 46

632

Axis Q6035-E User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual