Axis Q1700-LE User Manual

AXISQ1700-LELicensePlateCamera

UserManual

AXISQ1700-LELicensePlateCamera

TableofContents

Solutionoverview...........................................3

Productoverview...........................................4

Getstarted................................................5

Findthedeviceonthenetwork....................................5

Accessthedevice...............................................5

Webpageoverview..............................................6

Setup.....................................................8

Optimizethecameraforlicenceplatecapture........................8

Long-distanceconnections........................................8

Imagequality...................................................9

Privacymasks..................................................12

Overlays.......................................................12

Pan,tilt,andzoom(PTZ)..........................................13

Streamingandstorage...........................................13

Events........................................................15

Applications....................................................16

Troubleshooting............................................18

Resettofactorydefaultsettings...................................18

Checkthecurrentrmware.......................................18

Upgradethermware............................................18

Technicalissues,cluesandsolutions................................

..............................................................20

Performanceconsiderations.......................................

Specications..............................................22

LEDIndicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

19

20

22
22
22
23

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AXISQ1700-LELicensePlateCamera

Solutionoverview

Solutionoverview

Thiscameraisoptimizedtogetclearimagesofthenumberplatesofpassingcars.Withadditionalthirdpartyapplicationsyoucan
usetheseimagesto:

•Performlicenseplaterecognition

•Tracknumberofpassingcarsbasedonlicenseplate

•Captureforensicevidenceforlawenforcement

•Detectsuspiciousvehiclemovementorpatterns

•Alertauthoritiesandndwantedcarsafterincidents

3

AXISQ1700-LELicensePlateCamera

Productoverview

Productoverview

1

Networkconnector

2

Partnumber(P/N)&Serialnumber(S/N)

3

Safetywire

4

Powerconnector

5

I/Oconnector

6

Audioconnector

7

Controlbutton

8

microSDcardslot

9

Functionbutton

10

StatusLEDindicator

1

IDCnetworkconnector

2

Foot

3

Groundingscrew

4

Mountingplate

4

AXISQ1700-LELicensePlateCamera

Getstarted

Getstarted

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support

FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com

Browsersupport

Youcanusethedevicewiththefollowingbrowsers:

TM

Chrome

Windows

OSX

Otheroperatingsystems

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support

®

®

recommended

recommended

xx

®

Firefox

xx

®

Edge

Accessthedevice

1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.

IfyouhaveaMaccomputer(OSX),gotoSafari,clickonBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.See
Setasecurepasswordfortherootaccountonpage5.

3.Theliveviewpageopensinyourbrowser .

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.

®

Safari

x

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage5.

2.Retypethepasswordtoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

5

AXISQ1700-LELicensePlateCamera

Getstarted

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Webpageoverview

1

Liveviewcontrolbar

2

Liveview

3

Productname

4

Userinformation,colorthemes,andhelp

5

Videocontrolbar

6

Settingstoggle

6

AXISQ1700-LELicensePlateCamera

Getstarted

7

Settingstabs

7

AXISQ1700-LELicensePlateCamera

Setup

Setup

Optimizethecameraforlicenceplatecapture

1.Gotothecamera’swebpage.

2.TheLicenseplatecaptureassistantstartsautomaticallywhenyoustartupthecameraforthersttime.Tostartit
manually,gotoSettings>System>Orientation>LicenseplatecaptureassistantandclickCongure.

3.TypethedistancebetweenthecameraandthegroundandclickNext.

4.Typethedistancebetweenthecameraandthemiddleofthelane.

5.TypethetypicalspeedofthecarsandclickNext.

6.Thecamerameasureshowitismountedandpresentstheangles.Usetheseanglesasaguidewhenaligningthecamera.

-Loosenthescrewinthearm.

-Aimthecameraattheroadapproximately20–50m(66–164ft)away .WithadditionalIRilluminationyoucan
aimitupto100m(328ft)away.TheassistantcalculatesanddisplaystheCardistance.

-MinimizetheRollangletokeepthelicenseplateshorizontalintheimage.

-Tightenthescrewinthearm.

7.ClickNext.

8.TheassistantsuggestsImagesettingsthatshouldprovidegoodimagesforyourinstallation.Tosavethesesettings,click
Done.

9.IntheLiveview,Zoominsothattheviewcoversthelaneorlanesthatyouwanttomonitor.Thecamerafocuses
automaticallywhenyouchangethezoomlevel.

Iftheimageisstilloutoffocus,switchtomanualfocusandthenbacktoautofocus.

10.Verifythesettingsbyrecordingafewcarspassingbyandlookingatthelicenseplatesintherecording.

Long-distanceconnections

Thisproductsupportsber-opticcableinstallationsthroughamediaconverter.Fiber-opticcableinstallationsofferanumber
ofbenetssuchas:

•Long-distanceconnection

•Highspeed

•Longlifetime

•Largecapacityofdatatransmission

•Electromagneticinterferenceimmunity

Findoutmoreaboutber-opticcableinstallationsonaxis.com/technologies/ber-optics

ForinformationabouthowtoinstallthemediaconverterseetheInstallationGuideforthisproduct.

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AXISQ1700-LELicensePlateCamera

Setup

Imagequality

Capturemodes

CapturemodedenesthemaximumframerateavailableintheAxisproduct.Dependingonwhichcapturemodeyouselect,you
maynotbeabletouseWDR.

Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.

Selectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

Adjustthefocus

Thisproducthasthreefocusmodes:

•Auto:Thecameraautomaticallyadjustsfocusbasedontheentireimage.

•Area:Thecameraautomaticallyadjustsfocusbasedonaselectedareaoftheimage.

•Manual:Thefocusissetmanuallyataxeddistance.

Toturnoffautofocusandadjustthefocusmanually:

1.Intheliveviewwindow,iftheZoomsliderisvisible,clickZoomandselectFocus.

2.ClickMandusetheslidertosetthefocus.

BenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Astheavailablelightdiminishes,youcansetthecamerato
automaticallyshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white
images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,movetheThresholdslidertowardBright
orDark.

3.EnableAllowIRilluminationandSynchronizeIRilluminationtousethecamera’sIRlightwhennightmodeisactivated.

Note

Ifyousettheshifttooccurwhenit’sbrighter,theimageremainssharperastherewillbelesslow-lightnoise.Ifyouset
theshifttooccurwhenit’sdarker,theimagecolorsaremaintainedforlonger,buttherewillbemoreimageblurdue
tolow-lightnoise.

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AXISQ1700-LELicensePlateCamera

Setup

Reducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Settheexposuremodetoautomatic.

Note

Ahighmaxshuttervaluecanresultinmotionblur.

•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.

•Reducesharpnessintheimage.

•Setthemaxgaintoalowervalue.

Maximizedetailsinanimage

Important

Ifyoumaximizedetailsinanimage,thebitratewillprobablyincreaseandyoumightgetareducedframerate.

•Setthecompressionaslowaspossible.

•SelectMJPEGstreaming.

•TurnoffZipstreamfunctionality.

Handlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image>Widedynamicrange.

2.Ifrequired,turnonWDR.

ImagewithoutWDR.

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AXISQ1700-LELicensePlateCamera

Setup

ImagewithWDR.

Note

WDRmaycauseartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

StabilizeashakyimagewithElectronicImageStabilization(EIS)

ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjectto
vibrations,forexample,windorpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.

EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.

Note

WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.

1.GotoSettings>Image>Imagecorrection.

2.TurnonEIS.

Compensateforbarreldistortion

Barreldistortionisaphenomenonwherestraightlinesappearincreasinglybentclosertotheedgesoftheframe.Awideeldofview
oftencreatesbarreldistortioninanimage.Barreldistortioncorrectioncompensatesforthisdistortion.

Note

Barreldistortioncorrectionaffectstheimageresolutionandeldofview.

1.GotoSettings>Image>Imagecorrection.

2.TurnonBarreldistortioncorrection(BDC).

3.Setthelevelofcorrectionthatgivesyouthebestimage.

Improvelicenseplaterecognition

Tobetterrecognizethelicenseplateofacarpassingbythecamera,youcanapplyandadjustanumberofthings.

Oneoptionistousethepixelcounterinyourcameratosettheoptimalpixelresolution:

1.GotoSettings>System>Orientationandclick

2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexample
wherethelicenseplatesofpassingcarsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedby
thesidesoftherectangle.

.

11

AXISQ1700-LELicensePlateCamera

Setup

Note

Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.

Inaddition,youcantrytoadjustthefollowingtooptimizelicenseplaterecognition:

•Shutterspeed

•Gain

•Zoom

Privacymasks

Aprivacymaskisauser-denedareathatcoversapartofthemonitoredarea.Inthevideostream,privacymasksappeareitheras
blocksofsolidcolororwithamosaicpattern.

Theprivacymaskisrelativetothepan,tilt,andzoomcoordinates,soregardlessofwhereyoupointthecamera,theprivacy
maskcoversthesameplaceorobject.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.

Hidepartsoftheimagewithprivacymasks

Createaprivacymasktohideapartoftheimage:

1.GotoSettings>Privacymask.

2.ClickNew.

Overlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.

Showanimageoverlay

Toaddanimageasanoverlayinthevideostream:

1.GotoSettings>Overlay.

2.ClickCreateoverlay.

3.SelectImageandclickOk.

4.SelectImportanduploadanimage.

5.Selecttheimagefromthedrop-downlist.

6.Topositiontheimageoverlay,chooseCustomoroneofthepresets.

Showatextoverlayinthevideostreamwhenthedevicedetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

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AXISQ1700-LELicensePlateCamera

Setup

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.SelectCreateoverlayandselectTextoverlay.

6.Enter#Dinthetexteld.

7.Choosetextsizeandappearance.

8.Topositionthetextoverlay,chooseCustomoroneofthepresets.

Createanactionrule:

9.GotoSystem>Events>Actionrules.

10.CreateanactionrulewithAXISVideoMotionDetectionastrigger.

11.Fromthelistofactions,selectOverlaytext.

12.Type“Motiondetected”.

13.Settheduration.

Note

Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.

Pan,tilt,andzoom(PTZ)

Limitthezoommovements

Iftherearepartsofthescenethatyoudon’twantthecameratobeabletozoominon,youcanlimitthemaximumzoomlevel.For
example,youwanttoprotecttheprivacyofresidentsinanapartmentbuilding,whichislocatedclosetoaparkinglotthatyou
intendtomonitor.Tolimitthemaximumzoomlevel,gotoSettings>PTZ>Limits.

Streamingandstorage

Videocompressionformats

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

MotionJPEG

Note

ToensuresupportfortheOpusaudiocodec,theMotionJPEGstreamisalwayssentoverRTP.

MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.

H.264orMPEG-4Part10/AVC

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AXISQ1700-LELicensePlateCamera

Setup

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Reducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Setupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver .

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Addaudiotoyourrecording

Editthestreamprolewhichisusedfortherecording:

1.GotoSettings>StreamandclickStreamproles.

2.SelectthestreamproleandclickAudio.

3.SelectthecheckboxandselectInclude.

4.ClickSave.

5.ClickClose.

HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?

TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it
immediatelyaffectsallvideostreamsandrecordings.

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AXISQ1700-LELicensePlateCamera

Setup

TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t
specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenyoustartanewstream.

TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.

Recordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage14,orhaveanSDcardinstalled.

1.Gotothecamera’sliveview.

2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.

Towatchyourrecording:

1.ClickonStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Events

Setuprulesandalerts

Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.

Triggeranaction

1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhenthecamerawillperformcertain
actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all
ofthemmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.

Note

Ifyouchangethedenitionofastreamprolethatisusedinarule,thenyouneedtorestartalltherulesthatusethat
streamprole.

Recordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

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AXISQ1700-LELicensePlateCamera

Setup

Createanactionrule:

1.GotoSettings>System>Eventsandaddanactionrule.

2.Typeanamefortheactionrule.

3.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

4.Fromthelistofactions,selectRecordvideo.

5.Selectanexistingstreamproleorcreateanewone.

6.Enableandsetthepre-triggertimeto5seconds.

7.EnableWhiletheruleisactive.

8.Enableandsetthepost-triggertimeto60seconds.

9.SelectSDcardfromthelistofstorageoptions.

10.ClickOk.

Recordvideowhenthecameradetectsimpact

Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationsorshock.Vibrationsduetotheenvironmentortoan
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis
throwingrocksatthecameraafterhoursandyouwouldliketogetavideoclipoftheevent.

1.GotoSettings>System>Detectors.

2.Setshockdetectiontoon,andsetavaluefortheshocksensitivity.

Createanactionrule:

3.GotoSettings>System>Eventsandaddanactionrule.

4.Typeanamefortheactionrule.

5.Fromthelistoftriggers,selectDetectorsandthenselectShockdetection.

6.Fromthelistofschedules,selectAfterHours.

7.Fromthelistofactions,selectSendVideoClip.

8.Selectanexistingstreamproleorcreateanewone.

9.Enableandsetthepre-triggertimeto5seconds.

10.EnableWhiletheruleisactive.

11.Enableandsetthepost-triggertimeto60seconds.

12.Selectanexistingrecipientorcreateanewone.

13.ClickOK.

Applications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

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AXISQ1700-LELicensePlateCamera

Setup

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.

Licenseplatecapture

Thereinnolicenseplatecaptureapplicationinstalledonthiscamera.

Tondthird-partyapplications,seeaxis.com/acap

Applicationlicenses

Someapplicationsneedalicensetorun.Licensescanbeinstalledintwoways:

•Automaticinstallation—requiresaccesstotheInternet

•Manualinstallation—obtainthelicensekeyfromtheapplicationvendoranduploadthekeytotheAxisproduct

Torequestalicense,theAxisproductserialnumber(S/N)isrequired.Theserialnumbercanbefoundontheproductlabelandunder
SystemOptions>Support>SystemOverview.

Howtouploadandstartanapplication

Touploadandstartanapplication:

1.GotoSetup>Applications.

2.UnderUploadApplication,clickBrowse.LocatetheapplicationleandclickUploadPackage.

3.Installthelicense(ifapplicable).Forinstructions,seethedocumentationprovidedbytheapplicationvendor.

4.Starttheapplication.GotoApplications,selecttheapplicationinthelistofinstalledapplicationsandclickStart.

5.Conguretheapplication.Forinstructions,seethedocumentationprovidedbytheapplicationvendor.

Note

•Applicationscanbeuploadedbyproductadministrators.

•ApplicationsandlicensescanbeinstalledonmultipleproductsatthesametimeusingAXISCameraManagement,version

3.10andlater.

Togeneratealoglefortheapplication,gotoApplications.SelecttheapplicationandclickLog.

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AXISQ1700-LELicensePlateCamera

Troubleshooting

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage4.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.

Checkthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Upgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware

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AXISQ1700-LELicensePlateCamera

Troubleshooting

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

2.Logintotheproductasanadministrator .

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

Problemsafterrmware
upgrade

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.

Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion
fromtheMaintenancepage.

ProblemssettingtheIPaddress

Thedeviceislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

Thedevicecannotbeaccessedfromabrowser

Cannotlogin

TheIPaddresshasbeen
changedbyDHCP

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage18.

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/products/axis-companion

19

®

:

AXISQ1700-LELicensePlateCamera

Troubleshooting

Problemswithstreaming

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

Problemscapturinglicenseplates

ThelicenseplatesareblurryTocheckfocus,recordavideoofacarpassing,playthevideoandpausewhenthelicenseplate

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

Ensurethatyourgraphicscardisusingthelatestdriver .Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.

•SeePerformanceconsiderationsonpage20.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

isvisible.

•Tofocusthecamera,switchtomanualfocusandthenbacktoautofocus.Ifitis
difculttogetagoodfocus,useafocuswindowatthepositionoftheroadwhere
thelicenseplatewillbe.

•Toremovemotionblur,changeMaxshuttertoasmallervalue,forexample1/1000s
insteadof1/500s.

Thelicenseplatesare
overexposedatnight

Thecameradoesnotswitch
tonightmodeatnight.

Thecameradoesnotswitch
onIRilluminationatnight.

Thecameradoesnotswitch
todaymodeduringtheday.

LowertheMaxgain,forexamplefrom21dBto18dB.

•MakesurethatExposuremodeissettoAutomaticandthatIR-cutlterissettoAuto.

•MakesureAllowilluminationandSynchronizeilluminationareturnedon.

•Makesuretousethelatestrmware.

•MakesurethatExposuremodeissettoAutomaticandthatIR-cutlterissettoAuto.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

20

AXISQ1700-LELicensePlateCamera

Troubleshooting

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

21

AXISQ1700-LELicensePlateCamera

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.

LEDIndicators

Note

•TheStatusLEDcanbeconguredtobeunlitduringnormaloperation.Tocongure,gotoSettings>System>Plain

cong.Seetheonlinehelpformoreinformation.

StatusLED

Unlit

GreenSteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

Indication

Connectionandnormaloperation.

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

StatusLEDbehaviorandbuzzersignalforlevelingassistant

Forinformationonthefunctionbuttonusedforlevelingthecamera,seepage22.

Color

Fixedgreen

FlashinggreenFastbeepsAlmostlevel

FlashingorangeMediumbeepsNotlevel

Flashingred

Buzzer

Continuousbeep

Slowbeeps

Cameraposition

Level

Farfromlevel

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com

trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage18.

22

AXISQ1700-LELicensePlateCamera

Specifications

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.

FunctionButton

Thefunctionbuttonhasmultiplefunctions:

•AslevelingAssistant–Thisfunctionhelpstoensurethecameraislevel.Pressthebuttonforabout3secondstostartthe
levelingassistantandpressagaintostop.ThestatusLED(seepage22)andbuzzersignalassistlevelingofthecamera.
Thecameraislevelwhenthebuzzerbeepscontinuously.

•ToviewtheStatusLED–PressthebuttononcetolightuptheStatusLEDs.Pressagaintoturnthemoff.TheLEDs
willturnoffautomaticallyafter10seconds.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

IDCconnector

Usetheinsulation-displacementconnector(IDC)toconnectanetworkcablewithoutanRJ45-connector.

Note

WhenusingtheIDCconnector,connectapatchcablebetweenthepatchcableconnectoronthefootandthenetwork
connectoronthecameraassembly.

1–8

IDCconnectors

9

Patchcableconnector

Pinassignment

PositionT586AT586B

1

2

3

BlueandwhiteBlueandwhite

BlueBlue

OrangeandwhiteGreenandwhite

23

AXISQ1700-LELicensePlateCamera

Specifications

4

5

6

7

8

OrangeGreen

GreenandwhiteOrangeandwhite

GreenOrange

BrownandwhiteBrownandwhite

BrownBrown

Audioconnector

•Audioin–3.5mminputforamonomicrophone,oraline-inmonosignal(leftchannelisusedfromastereosignal).

1Tip2Ring

AudioInput

Foraudioin,theleftchannelisusedfromastereosignal.

Microphone/Linein

Microphonebiasvoltage

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.

3Sleeve

Ground

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®
ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

4-pinterminalblock

Example

24

AXISQ1700-LELicensePlateCamera

Specifications

1

DCground

2

DCoutput12V,max50mA

3

I/Oconguredasinput

4

I/Oconguredasoutput

Powerconnector

2-pinterminalblockforDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheither
aratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.

25

UserManualVer.M1.9
AXISQ1700-LELicensePlateCamera
©AxisCommunicationsAB,2019

Date:August2019

PartNo.T10138414