Axis Q1645-LE Service Manual

AXISQ16NetworkCameraSeries

AXISQ1645-LENetworkCamera

AXISQ1647-LENetworkCamera

UserManual

AXISQ16NetworkCameraSeries

TableofContents

Aboutthismanual..........................................3

Productoverview...........................................4

Chooselens....................................................6

Findthedeviceonthenetwork................................7

Accessthedevice...............................................7

Securepasswords...............................................7

Setup.....................................................8

Webpageoverview..............................................8

Long-distanceconnections........................................9

Imagequality...................................................10

Privacymasks..................................................16

Overlays.......................................................16

Streamingandstorage...........................................18

Events........................................................21

Applications....................................................24

Troubleshooting............................................25

Resettofactorydefaultsettings...................................25

Checkthecurrentrmware.......................................25

Upgradethermware............................................25

Technicalissues,cluesandsolutions................................

Performanceconsiderations.......................................

Specications..............................................28

LEDIndicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

26
27

28
29
30
30

2

AXISQ16NetworkCameraSeries

Aboutthismanual

Aboutthismanual

Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmaynotberelevantforyourproduct.

3

AXISQ16NetworkCameraSeries

Productoverview

Productoverview

1

Topcover

2

Sunshield

3

Sunshieldadjustmentscrews

4

Networkcamera

5

Heater

6

Wallmount

7

Bottomcover

8

Safetyhook

4

AXISQ16NetworkCameraSeries

Productoverview

1

Networkconnector(PoEin)

2

PoEclassLED

3

IK10tool

4

Networkconnector(PoEout)

5

Coldstartupdelayswitch(Pos1:Startup-20°,Pos2:Startup:0°)

6

Camerahousingcommunicationcable

7

Cameraheater

8

Safetyhookanchor

9

Cablegasket(x2)

10

Fan

11

Controlbutton(1)

12

Functionbutton(2)

13

microSDCardslot

14

Audioin

15

Audioout

16

I/Oconnector

17

Irisconnector

18

Camerahousingcommunicationconnector

19

Powerconnector(Indooruseonly)

20

PowerLEDindicator

21

NetworkLEDindicator

22

RS485/RS422connector

5

AXISQ16NetworkCameraSeries

Productoverview

Chooselens

Thereismorethanonelensoptionforyourcamera.Whichlenstochoosedependsonthesurveillancerequirements.Thelenseshave
differentcapabilitieswhenitcomestolightsensitivityandeldofview.Seetheproduct’sdatasheetforlensalternatives.

Depthofeldandsensorsize

Thedepthofelddependsonthelensaperture,thesizeoftheimagesensorandthedistancetothescene.Thelowerthef-number
andlargerthesensor,theshallowerdepthofeld.Duetothelargesensor,thedepthofeldismoreshallowinthisparticular
productthanintraditionalsurveillancecameras.Depthofeldbecomesshallowerindarkconditions,duetothefactthattheiris
opensuptoprovideenoughlighttothesensor.

Findoutmoreataxis.com/learning/web-articles/lenses-for-network-video-cameras.

Focusandlightsensitivity

Thefocuspointisaffectedbytheaperture(f-stop)ofthelens.Thelowerthef-stopvalue,themorelightreachestheimagesensor.
Thesmallertheaperture,thedeeperdepthofeldwhichmayleadtoanunwantedabsolutefocuspoint.Duringlowlightconditions,
whentheapertureisaslargeaspossible,thedepthofelddecreasesandtheimagemaythereforeappearunfocused.

Examplesofaperturesfordifferentf-numbers.

Tocalculatethedistancebetweenthecameraandtheobjectofinterestinrelationtoscenedimensions,resolution,andfocallength,
usethelenscalculatortool,gotoaxis.com/tools/lens-calculator.

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AXISQ16NetworkCameraSeries

Findthedeviceonthenetwork

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.

FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com.

Accessthedevice

1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.

IfyouhaveaMaccomputer(OSX),gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.See
Setasecurepasswordfortherootaccountonpage7.

3.Theliveviewpageopensinyourbrowser.

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator .

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage7.

2.Retypethepasswordtoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

7

AXISQ16NetworkCameraSeries

Setup

Setup

Webpageoverview

1

Liveviewcontrolbar

2

Liveview

3

Productname

4

Userinformation,colorthemes,andhelp

5

Videocontrolbar

6

Settingstoggle

8

AXISQ16NetworkCameraSeries

Setup

7

Settingstabs

Needmorehelp?

Youcanaccessthebuilt-inhelpfromthedevice’swebpage.Thehelpprovidesmoredetailedinformationonthedevice’sfeaturesand
theirsettings.

Long-distanceconnections

Thisproductsupportsber-opticcableinstallationsthroughamediaconverter.Fiber-opticcableinstallationsofferanumber
ofbenetssuchas:

•Long-distanceconnection

9

AXISQ16NetworkCameraSeries

Setup

•Highspeed

•Longlifetime

•Largecapacityofdatatransmission

•Electromagneticinterferenceimmunity

Findoutmoreaboutber-opticcableinstallationsonaxis.com/technologies/ber-optics.

ForinformationabouthowtoinstallthemediaconverterseetheInstallationGuideforthisproduct.

Imagequality

Capturemodes

Acapturemodeconsistsofaresolutionandthecorrespondingframerateavailableintheproduct.Thecapturemodesetting
affectsthecamera’seldofviewandaspectratio.

Thelowerresolutioncapturemodeiscroppedoutfromthehighestresolution.

Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.

Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.

Selectcapturemode

Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheet.Tondthelatestversionofthedatasheet,gotoaxis.com

Replacethelens

1.Stopallrecordingsanddisconnectpowerfromtheproduct.

2.Disconnectthelenscableandremovethestandardlens.

3.Attachthenewlensandconnectthelenscable.

4.Reconnectthepower.

5.Logintotheproduct’swebpage,gototheImagetabandthenselecttheP-Irislensyouhaveinstalled.

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AXISQ16NetworkCameraSeries

Setup

Note

IfyouuseaDCirislens,selectGenericDCIris.

6.Forthechangestotakeeffect,youneedtorestartthedevice.GotoSystem>MaintenanceandclickRestart.

7.Adjustthezoomandfocus.

Adjustthefocus

1.GotoSettings>Image>FocusandclickShowAFarea.

2.Adjusttheautofocusareatocoverthepartoftheimagethatyouwanttobeinfocus.

Ifyoudon’tselectanautofocusarea,thecamerafocusesontheentirescene.Werecommendthatyoufocusona
staticobject.

3.ClickAutofocus.

4.Tonetunethefocus,usethefocusslider.

Remotefocusandzoom

Theremotefocusandzoomfunctionalityallowsyoutomakefocusandzoomadjustmentstoyourcamerafromacomputer.Itisa
convenientwaytoensurethatthescene’sfocus,viewingangleandresolutionareoptimizedwithouthavingtovisitthecamera’s
installationlocation.

Left:nofocus.Right:remotefocusapplied.

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AXISQ16NetworkCameraSeries

Setup

Left:nozoom.Right:remotezoomapplied.

Reducemotionblurinlow-lightconditions

Toreducemotionblurinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

Note

Imagenoisewillincreaseifyouincreasethegain.

•Increaseshutterspeedandgain.GotoSettings>Image>ExposureandsetMaxshuttertoashortertime,andMaxgain
toahighervalue.

Ifyouarestillexperiencingmotionblur,youcantryoneofthefollowing:

•Increasethelightlevelinthescene.

•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.

BenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Astheavailablelightdiminishes,youcansetthecamerato
automaticallyshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white
images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

Selectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

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AXISQ16NetworkCameraSeries

Setup

Maximizedetailsinanimage

Important

Ifyoumaximizedetailsinanimage,thebitratewillprobablyincreaseandyoumightgetareducedframerate.

•Makesuretoselectthecapturemodethathasthehighestresolution.

•Setthecompressionaslowaspossible.

•SelectMJPEGstreaming.

•TurnoffZipstreamfunctionality.

StabilizeashakyimagewithElectronicImageStabilization(EIS)

ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjectto
vibrations,forexample,windorpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.

EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.

Note

WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.

1.GotoSettings>Image>Imagecorrection.

2.TurnonEIS.

Compensateforbarreldistortion

Barreldistortionisaphenomenonwherestraightlinesappearincreasinglybentclosertotheedgesoftheframe.Awideeldofview
oftencreatesbarreldistortioninanimage.Barreldistortioncorrectioncompensatesforthisdistortion.

Note

Barreldistortioncorrectionaffectstheimageresolutionandeldofview.

1.GotoSettings>Image>Imagecorrection.

2.TurnonBarreldistortioncorrection(BDC).

3.Setthelevelofcorrectionthatgivesyouthebestimage.

Improvefacialrecognition

Tobetterrecognizethefaceofapersonpassingbythecamera,youcansettheoptimalpixelresolutionwiththecamera’spixel
counter.

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AXISQ16NetworkCameraSeries

Setup

1.GotoSettings>System>Orientationandclick.

2.Inthecamera’sliveview,adjustthesizeandplacementoftherectanglearoundtheareaofinterest,forexample,where
thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbythesidesof
therectangle.

Note

Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.

Improvelicenseplaterecognition

Tobetterrecognizethelicenseplateofacarpassingbythecamera,youcanapplyandadjustanumberofthings.

Oneoptionistousethepixelcounterinyourcameratosettheoptimalpixelresolution:

1.GotoSettings>System>Orientationandclick

2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexample
wherethelicenseplatesofpassingcarsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedby
thesidesoftherectangle.

Note

Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.

Inaddition,youcantrytoadjustthefollowingtooptimizelicenseplaterecognition:

•Shutterspeed

•Gain

.

•Zoom

Optimizetheimagefortrafcsurveillance

Togetthebestpossibleimagefortrafcsurveillance,usetheAXISTrafcWizardincombinationwiththeTrafcoverviewscene
prole.

1.GotoSettings>Apps>AXISTrafcWizard.

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AXISQ16NetworkCameraSeries

Setup

2.Starttheapplicationifitisnotalreadyrunning.

3.Tosetuptheapplication,clickOpen.

4.Selectunits(metricorimperial).

5.EnterthevaluesforRoaddistance,Cameraheight,VehicledistanceandMaxspeed.

6.Tomakebothdarkandbrightareasoftheimagevisible,turnonWDR.

7.Settheleveloflow-lightgaindependingonthelightconditions.

8.IfexternalIRilluminationisavailable,selecttheSupplementalIRilluminationcheckbox.

9.ClickSave.

10.GotoSystem>Orientation.

11.SelectTrafcoverviewunderSceneprole.

12.ClickDone.

Viewarea

Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts
ofthefullview,forexample,thesky.

Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.

Handlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image>Widedynamicrange.

2.Ifrequired,turnonWDR.

3.UsetheLocalcontrastslidertoadjusttheamountofWDR.

ImagewithoutWDR.

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AXISQ16NetworkCameraSeries

Setup

ImagewithWDR.

Note

WDRmaycauseartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.

Privacymasks

Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolor.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.

Important

Setthezoomandfocusbeforeyoucreateaprivacymask.

Hidepartsoftheimagewithprivacymasks

Createaprivacymasktohideapartoftheimage:

1.GotoSettings>Privacymask.

2.ClickNew.

Overlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.

Showatextoverlayinthevideostreamwhenthedevicedetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

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AXISQ16NetworkCameraSeries

Setup

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.Enter#Dinthetexteld.

6.Choosetextsizeandappearance.

Createarule:

7.GotoSystem>Events>Rulesandaddarule.

8.Typeanamefortherule.

9.Inthelistofconditions,selectAXISVideoMotionDetection.

10.Inthelistofactions,selectUseoverlaytext.

11.Selectaviewarea.

12.Type“Motiondetected”.

13.Settheduration.

14.ClickSave.

Addstreetnamesandcompassdirectiontotheimage

Note

Thestreetnameandcompassdirectionwillbevisibleonallvideostreamsandrecordings.

1.GotoSettings>Apps.

2.Selectaxis-orientationaid.

3.ClickOpen.

4.Toaddastreetname,clickAddtextandmodifythetexttotthestreet.

5.Toaddacompass,clickAddcompassandmodifythecompasstottheimage.

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AXISQ16NetworkCameraSeries

X

Y

Setup

Streamingandstorage

Bitratecontrol

Bysettingthebitratecontrolyoucanmanagethebandwidthconsumptionforyourvideostream.

Variablebitrate(VBR)

Withvariablebitratethebandwidthvariesbasedonthelevelofactivityinthescene.Themoreactivityinthescene,themore
bandwidthisrequired.Thisoptionguaranteesthatimagequalityisconstantbutrequiresstoragemargins.

XBitrate
YTime

Maximumbitrate(MBR)

Themaximumbitrateoptionallowsyoutosetatargetbitratevaluetobeabletohandlesystembitratelimitations.Tokeepthe
instantaneousbitratebelowthespeciedtargetbitrate,theremaybeadecreaseinimagequalityortheframeratemaydecrease.
Youhavetheoptiontoprioritizeeitherimagequalityorframerate.Itisrecommendedtocongurethetargetbitratehigherthanthe
expectedbitratetohavemarginsforadditionalcomplexitythatneedstobecaptured.

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AXISQ16NetworkCameraSeries

X

Y

A

X

Y

A

B

X

Y

A

B

Setup

XBitrate
YTime
ATargetbitrate

Averagebitrate(ABR)

Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongertimescaletomeetthespeciedtargetandprovidethebest
qualityonthevideostreambasedonavailablestorage.Bitrateishigherinsceneswithactivities,comparedtostaticscenes.The
probabilityofgettingbetterimagequalitywhendesiredishigherwhenusingtheaveragebitrateoption.Theaveragebitrateoption
allowsyoutodenethetotalstoragerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimage
qualityisadjustedtomeetthespeciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:

•Setthetargetbitrateandtheretentiontimetocalculatetheestimatedstorageneed.

•Usethetargetbitratecalculatortocalculatetheaveragebitrate,basedonavailablestorageanddesiredretentiontime.

Youhavealsotheoptiontoturnonmaximumbitratetospecifyabitratelimit.

XBitrate
YTime
ATargetbitrate
BActualaveragebitrate

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AXISQ16NetworkCameraSeries

Setup

Videocompressionformats

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

MotionJPEG

MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Reducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Setupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Addaudiotoyourrecording

Editthestreamprolewhichisusedfortherecording:

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AXISQ16NetworkCameraSeries

Setup

1.GotoSettings>StreamandclickStreamproles.

2.SelectthestreamproleandclickAudio.

3.SelectthecheckboxandselectInclude.

4.ClickSave.

5.ClickClose.

HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?

TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it
immediatelyaffectsallvideostreamsandrecordings.

TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t
specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenyoustartanewstream.

TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.

Recordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage20,orhaveanSDcardinstalled.

Recordvideo

1.Gotothecamera’sliveview.

2.Tostartarecording,clickRecord.Clickagaintostoptherecording.

Watchvideo

1.ClickStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Events

Setuprulesandalerts

Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.

Triggeranaction

1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthecamerawillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.

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AXISQ16NetworkCameraSeries

Setup

Recordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createarule:

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).

4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.

5.Selectanexistingstreamproleorcreateanewone.

6.Settheprebuffertimeto5seconds.

7.Setthepostbuffertimeto60seconds.

8.Inthelistofstorageoptions,selectSDcard.

9.ClickSave.

Recordvideowhenthecameradetectsloudnoises

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto
stoponeminuteafter.

Note

Thefollowinginstructionsrequirethatamicrophoneisconnectedtoaudio-in.

Turnonaudio:

1.Setupthestreamproletoincludeaudio,seeAddaudiotoyourrecordingonpage20.

Turnonaudiodetection:

1.GotoSettings>System>Detectors>Audiodetection.

2.Adjustthealarmlevelaccordingtoyourneeds.

Createarule:

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underAudio,selectAudioDetection.

4.Inthelistofactions,underRecordings,selectRecordvideo.

5.Selectthestreamprolewhereaudiohasbeenturnedon.

6.Settheprebuffertimeto5seconds.

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AXISQ16NetworkCameraSeries

Setup

7.Setthepostbuffertimeto60seconds.

8.Inthelistofstorageoptions,selectSDcard.

9.ClickSave.

Recordvideowhenthecameradetectsimpact

Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationsorshock.Vibrationsduetotheenvironmentortoan
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis
throwingrocksatthecameraafterhoursandyouwouldliketogetavideoclipoftheevent.

Turnonshockdetection:

1.GotoSettings>System>Detectors.

2.Turnonshockdetection,andsetavaluefortheshocksensitivity .

Createarule:

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underDevicestatus,selectShockdetected.

4.Click+toaddasecondcondition.

5.Inthelistofconditions,underScheduledandrecurring,selectScheduledevent.

6.Inthelistofschedules,seletAfterhours.

7.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.

8.SelectaCamera.

9.Settheprebuffertimeto5seconds.

10.Setthepostbuffertimeto60seconds.

11.Selectwheretosavetherecordings.

12.ClickSave.

Sendanemailautomaticallyifsomeonespraypaintsthelens

1.GotoSystem>Detectors.

2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.

3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.

Createarule:

1.GotoEvents>Rulesandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,selectTampering.

4.Inthelistofactions,selectSendnoticationtoemailandthenselectarecipientfromthelist.GotoRecipients
tocreateanewrecipient.

5.Typeasubjectandamessagefortheemail.

23

AXISQ16NetworkCameraSeries

Setup

6.ClickSave.

Applications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.

TondtheusermanualsforAxisapplications,gotoaxis.com.

Note

•Werecommendedrunningoneapplicationatatime.

•Avoidrunningapplicationswhenthebuilt-inmotiondetectionisactive.

24

AXISQ16NetworkCameraSeries

Troubleshooting

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage4.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.

Checkthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Upgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.

25

AXISQ16NetworkCameraSeries

Troubleshooting

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

ProblemssettingtheIPaddress

Thedeviceislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

Thedevicecannotbeaccessedfromabrowser

Cannotlogin

TheIPaddresshasbeen
changedbyDHCP

Certicateerrorwhenusing
IEEE802.1X

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage25.

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime.

®

:

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

Forinstructionsanddownload,gotoaxis.com/products/axis-companion.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

26

AXISQ16NetworkCameraSeries

Troubleshooting

Problemswithstreaming

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

Ensurethatyourgraphicscardisusingthelatestdriver .Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.

•SeePerformanceconsiderationsonpage27.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingonthedeviceusedandcapturemodesavailable.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)
oftheAxisdevice.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

27

AXISQ16NetworkCameraSeries

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.

LEDIndicators

Note

•TheStatusLEDcanbeconguredtobeunlitduringnormaloperation.Tocongure,gotoSettings>System>Plain

cong.Seetheonlinehelpformoreinformation.

•TheStatusLEDcanbeconguredtoashwhileaneventisactive.

StatusLED

GreenSteadygreenfornormaloperation.

Amber

Note

TheNetworkLEDcanbedisabledsothatitdoesnotashwhenthereisnetworktrafc.Tocongure,gotoSettings>

System>Plaincong.Seetheonlinehelpformoreinformation.

NetworkLEDIndication

Green

Amber

UnlitNonetworkconnection.

Note

ThePowerLEDcanbeconguredtobeunlitduringnormaloperation.Tocongure,gotoSettings>System>Plain

cong.Seetheonlinehelpformoreinformation.

PowerLEDIndication

Green

Amber

Indication

Steadyduringstartup.Flasheswhenrestoringsettings.

Steadyforconnectiontoa100Mbit/snetwork.Flashesfornetworkactivity.

Steadyforconnectiontoa10Mbit/snetwork.Flashesfornetworkactivity.

Normaloperation.

Flashesgreen/amberduringrmwareupgrade.

StatusLEDbehaviorforfocusassistant

Note

OnlyvalidforoptionalP-iris,DC-irisormanualirislenses.

ThestatusLEDasheswhentheFocusAssistantisactive.

Color

RedTheimageisoutoffocus.

AmberTheimageisclosetofocus.

Green

Indication

Adjustthelens.

Thelensneedsnetuning.

Theimageisinfocus.

28

AXISQ16NetworkCameraSeries

Specifications

Buzzersignalforfocusassistant

Note

OnlyvalidforoptionalP-iris,DC-irisormanualirislenses.

BuzzerLens

Fastinterval

MediumintervalLessoptimallyadjusted

Slowinterval

StatusLEDbehaviorandbuzzersignalforlevelingassistant

Forinformationonthefunctionbuttonusedforlevelingthecamera,seepage30.

Optimallyadjusted

Poorlyadjusted

Color

Fixedgreen

FlashinggreenFastbeepsAlmostlevel

FlashingorangeMediumbeepsNotlevel

Flashingred

Buzzersignalforfocusassistant

Note

OnlyvalidforoptionalP-iris,DC-irisormanualirislenses.

BuzzerLens

Fastinterval

MediumintervalLessoptimallyadjusted

Slowinterval

StatusLEDbehaviorandbuzzersignalforlevelingassistant

Forinformationonthefunctionbuttonusedforlevelingthecamera,seepage30.

Pressandholdthefunctionbutton(2)formorethantwosecondstolevelthecamera.

•Whenthecameraislevel,bothLEDsaresteadygreen,andthebeepiscontinuous.

Buzzer

Continuousbeep

Slowbeeps

Optimallyadjusted

Poorlyadjusted

Cameraposition

Level

Farfromlevel

•Whenthecameraisnotlevel,theLEDsashacombinationofred,greenandorange,andthebeepoccursatslowintervals.

BothLEDsbrieyashgreentoindicatethatthelevelingisgettingbetter.

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

29

AXISQ16NetworkCameraSeries

Specifications

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com.

trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare

Buttons

Controlbutton

Forlocationofthecontrolbutton,seeProductoverviewonpage4.

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.Seepage25.

•ConnectingtoanAXISVideoHostingSystemservice.See.Toconnect,pressandholdthebuttonforabout3seconds
untiltheStatusLEDashesgreen.

Functionbutton

Note

FocusassistantisonlyvalidforoptionalP-iris,DC-irisormanualirislenses.

Usethefunctionbuttontoactivatethefollowingfunctions:

Levelingassistant-Thisfunctionhelpstomakesurethecameraislevel.Tostartthelevelingassistant,pressthebuttonforabout
3seconds.Pressagaintostopthelevelingassistant.ThestatusLEDandbuzzersignalassistlevelingofthecamera,seeStatusLED
behaviorandbuzzersignalforlevelingassistantonpage29.Thecameraislevelwhenthebuzzerbeepscontinuously.

Focusassistant-Thisfunctionisusedforenablingthefocusassistant.Toenablethefocusassistant,pressandveryquicklyrelease
thebutton.Pressagaintostopthefocusassistant.Tondoutmore,seetheInstallationGuide.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

Audioconnector

•Audioin–3.5mminputforamonomicrophone,oraline-inmonosignal(leftchannelisusedfromastereosignal).

•Audioout–3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoranactive
speakerwithabuilt-inamplier.Astereoconnectormustbeusedforaudioout.

30

AXISQ16NetworkCameraSeries

Specifications

1Tip2Ring

AudioInput

AudioOutput

Theinternalmicrophoneisusedbydefault;theexternalmicrophoneisusedwhenconnected.Youcandisabletheinternal
microphonebyconnectingaplugtothemicrophoneinput.

Balanced:‘Hot’signalMicrophone/Linein

Unbalanced:Microphone/Linein

Lineout,monoLineout,mono

Balanced:‘Cold’signalMicrophone/Line
in

Unbalanced:Unused

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®
ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

6-pinterminalblock

3Sleeve

Ground

Ground

FunctionPinNotes

DCground

DCoutput

(InputorOutput)

Example

Specications

1

2

3–6

Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.

Digitalinput–Connecttopin1toactivate,orleaveoating
(unconnected)todeactivate.

Digitaloutput–Internallyconnectedtopin1(DCground)when
active,andoating(unconnected)wheninactive.Ifusedwithan
inductiveload,e.g.,arelay,connectadiodeinparallelwiththeload,
toprotectagainstvoltagetransients.

0VDC

12VDC
Maxload=50mA

0tomax30VDC Congurable

0tomax30VDC,opendrain,
100mA

31

AXISQ16NetworkCameraSeries

Specifications

1

DCground

2

DCoutput12V,max50mA

3

I/Oconguredasinput

4

I/Oconguredasoutput

5

CongurableI/O

6

CongurableI/O

RS485/RS422connector

Two2-pinterminalblocksforRS485/RS422serialinterfaceusedtocontrolauxiliaryequipmentsuchaspan-tiltdevices.

Theserialportcanbeconguredtosupport:

•Two-wireRS485halfduplex

•Four-wireRS485fullduplex

•Two-wireRS422simplex

•Four-wireRS422fullduplexpointtopointcommunication

FunctionPinNotes

RS485BaltRS485/422RX(B)

RS485AaltRS485/422RX(A)

RS485/RS422TX(B)

RS485/RS422TX(A)

1

2

3

4

RXpairforallmodes(combinedRX/TXfor2-wireRS485)

TXpairforRS422and4-wireRS485

Important

Themaximumcablelengthis30m(98ft).

32

UserManualVer.M4.1
AXISQ16NetworkCameraSeriesDate:October2019
©AxisCommunicationsAB,2017-2019

PartNo.T101 15609