This manual is intended for administrators and users of the AXIS Q1602
Network Camera, and is applicable to firmware 5.40 and later. It
includes instructions for using and managing the product on your
network. Previous experience of networking will be of use when using
this product. Some knowledge of UNIX or Linux-based systems may also
be bene ficial, for developing shell scripts and applications. Later version
of this document will be po sted to the Axis website, as require d. See
also the product’s online help, available via the web-based interface.
Liability
Every care has been taken in the preparation of this manual. Please
inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or
typographical errors and reserves the right to make changes to the
product and manuals without prior notice. Axis Communica tions AB
makes no warranty of any kind with regard to the material contained
within this document, including, but not limited to, the implie d
warranties of merchantability and fi tness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for incidental or
consequential damages in connection with the furnishing, performance
or use of this material. This product is only t o be used for its in tended
purpose.
Intellectual Property R ights
Axis AB has intellectual property rights relating to technology embo died
in the product described in this document. In particular, and without
limitation, these intellectual property rights may include one or more
of the patents listed at http://www .axis.com/patent.htm and one or
more additional patents or pending patent applications in the US and
other countries.
This product contains licensed third-party software. See the menu item
“About” in the product’s user interface for more information.
This product contains source code copyright Apple Computer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see
http://www.opensource.apple.com/apsl). The source code is available
from http://developer.apple.com/darwin/projects/bonjour/
Equipment Modifications
This equipment must be installed and used in strict accordance with the
instructions given in the user documentation. This equipment contains
no user-serviceable components. Unauthorized equipment changes or
modifications will inva lidate all applicable regulatory certifications
and approvals.
Trademark Acknowledgments
Apple, Boa, Bonjour, Ethernet, Interne t Explorer, Linux, Microsoft,
Mozilla, Real, SMPTE, Qui ckTime, UNIX, Windows, Windows Vista and
WWW are registered trademarks of the respective holders. Java and
all Java-based trademarks and logos are trademarks or registered
trademarks of Oracle and/or its affiliates. UPnP
mark of the UPnP
TM
Implementers Corporation.
TM
is a certifi c
ation
Support
Should you require any technical assistance
reseller. If your questions cannot be answered immediately, your
reseller will forward your queries through the appropriate channels to
ensure a rapid response. If you are connec
,pleasecontactyourAxis
tedtotheInternet,youcan:
• download user documentation and software updates
• find answers to resolved problems in the FAQ database. Search
by product, category, or phrase
• report problems to Axis support staff by logging in to your private
support area
• chat with Axis support staff (selected countries only)
Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE).
NOTICE
Due to local reg u lations or the environmental and electrical conditions in which the product is to be used, a shielded
network cable (STP) may be appropriate or required. Any network cables that are routed in outdoor environments or similar
shall be shielded (STP) and intended for their specific use. Make sure that the network switch is properly grounded. See
for r egulatory requirements.
Audio in (pink) - 3.5 mm inp
Audio out (green) - 3.
with a built-in amplifier. A stereo connector must be used for audio out.
SD card slot - A standard or high-capacity SD card (not included) can be used for local recording with removable storage.
NOTICE
To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > SystemOptions > Storage > SD Card an d click Unmount.
5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker
page 51
.
ut for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
ntrol button - The control button is used for:
Co
5
AXIS Q1602 Network Camera
Hardware Overview
• Enabling the Focus Assistant. Press an d very quickly release the Control button.
• ConnectingtoanAXISVideoHostingSystemservice.See
1 second until the Status LED flashes green.
• ConnectingtoAXISInternetDynamicDNSService. See
about 3 seconds.
• Resetting the product to factory default settings. See
Power connector - 2-pin term inal block for power input.
I/O terminal connector - Use in applications for e.g. motion detection, event triggering, time lapse recording and alarm notifications.
In addition to an auxiliary power and a GND pin, the I/O terminal connector provides the interface to:
• Digital output – For connecting external devices such as relays and LEDs. Connected devices can be activated by
the VAPIX® Application Programming Interface, output buttons on the Live View page or by an Action Rule. The
output will show as active (shown under System Options > Ports & Devices) if the alarm device is activated.
• Digital input – A n alarm input for connecting devices that can toggle between an open and closed circuit, for
example: PIRs, door/window contacts, glass break detectors, e tc. When a signal is received the state changes and
the input becomes active (shown under System Options > Ports & Devices).
page 38
page 38
page 45
. To connect, press and hold the button for about
. To connect, press and hold the button for
.
LED Indicators
LED
Network
Status
Power
Color
Green
Amber
UnlitNo n etwork connection.
GreenSteady green for normal operation.
Amber
Red
Green
Amber
Indication
Steady for connection to a 100 MBit/s ne twork. Flashes for network activity.
Steady for connection to a 10 MBit/s network. Flashes for network activity.
Steady during startup and when restoring settings.
Slow flash for failed upgrade.
Normal operation.
Flashes green/amber during firmware upgrade.
Note
• The Status LED can be configured to be unlit during normal operation. To c onfigure, go to Setup > System Options >Ports & Devices > LED. See the online help for more information.
• The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance .
Status LED when using Focus Assistant
ndication
StatusColor
Green
AmberThe camera has been moved, or an object has been inserted in front of the lens. Exit and
RedThe camera has been moved, or an object has been inserted in front of the lens. Exit and
I
Focus As sistant is enabled
The lens is optimally adjusted
restart the Focus Assistant.
The lens is less optimally a djus ted
restart the Focus Assistant.
The lens is poorly adjusted
6
AXIS Q1602 Network Camera
Hardware Overview
Replacing the lens
It is possible to use optional lenses for the Axis product.
To replace the lens:
1. Disconnect the iris cable.
2. Unscrew the standard lens.
3. Attach and screw on the new lens.
Note
There is no need to restart the Axis product after changing the lens. However, the product must be restarted if you are
interchanging between a P-iris, DC-Iris or fixed/manual iris lens. In order to set the focus and position the lens, the Axis
product must be connected to the network.
To change the iris configuration:
1. Go to Setup > Video and Audio > Camera Settings. Iris configuration shows the current configured iris type.
2. Click Edit.
3. Select the installed iris lens from the drop-down list and click OK.
Note
For iris lenses not listed in the drop-dow n list, download the iris configuration file from www.axis.com
To upload and use the downloaded configuration file, click the Upload tab. Click Browse and select the configuration
file. Click Upload. The installed iris lens should now be included in the Iris Selection drop-dow n list, select it and press
OK. If you select a DC iris configuration file for a P-iris lens, an error message will appear below the iris configurationtype in the Camera Settings page.
7
AXIS Q1602 Network Camera
Accessing the Product
Accessing the Produc t
To install the Axis product, refer to the Installation Guide supplied with the product.
The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows,
Safari with Macintosh and Firefox with other operating systems. See
Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
Note
• QuickTime
• If your computer restricts the use of additional software components, the product can be configured to use a Java
applet for viewing Motion JPEG.
TM
is also supported for viewing H.264 streams and for audio.
Access from a Browser
1. Start a browser (Internet Explorer, Firefox, Safari).
2. Enter the IP address or host name o f the Axis product in the browser’s Location/Address field. To access the product from a
Macintosh computer (Mac OS X), click on the Bonjour tab and select the p roduct from the drop-down list.
Technical Specifications, on page 51
.Toviewstreamingvideoin
If you do n ot know the IP addre ss, use AXIS IP U tility to locate the product on the network. For more information on how to
discover and assign an IP ad dress, refer to the Installation Guide.
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be
configured; for instructions see
4. The product’s Live View page appears in your browser.
Note
The controls and layout of the Live View page may have been customized to meet specific installation requirements and
user preferences. Consequently, som e of the examples and functions f ea tured here may differ from those displayed in
your ow n Live View page.
Set the Root Password, on page 9
.
8
AXIS Q1602 Network Camera
Accessing the Product
Access from the Internet
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Intern et you must
configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which
will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >
Network > TCP/IP Adva n c ed.
For more information, please see
www.axiscam.net For Technical notes on this and other topics, visit the Axis Support w eb at www.axis.com/techsup
NAT traversal (port mapping) for IPv4, on page 39
. See also AXIS Internet Dynamic DNS Service at
Set the Root Password
To gain access to the Axis product, you must set the password for the default administrator user root. This is done in the Configure
Root Password dialog, which appears when the product is accessed for the first time.
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS
certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information.
To set the password via a standard HTTP connection, enter it directly in the first dialog.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click Create self-signed certificate.
2. Provide the requested information and click OK.Thecertificate is created and the password can now be set securely. All
traffic to and from the product is encrypted from this point on.
3. Enter a password and then re-enter to confirm the spelling. Click OK. The password has now been configured.
Note
• The default administrator user name root is permanent and cannot be deleted.
• If the password for root is lost, the product must be reset to the factory default settings. See
Settings, on page 45
.
Reset to Factory Default
9
AXIS Q1602 Network Camera
Accessing the Product
TheLiveViewPage
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user
preferences. Consequently, some of the examples and functions featured here may differ f rom those displayed in your own Live View
page. The following provides an overview of each available control.
Controls on the Live View Page
The Stream Profile drop-down list allow s you to select a customized or pre-programmed stream profile. Stream
profiles are configured under Video & Audio > Stream Profiles.See
Click Pulse to activate the output for a defined pe riod of time, such as switching on an exte rnal light for 20 seconds.
Click the Active/Inactive buttons to manually start and stop a connected device — e.g. switch an external light
on and off.
Stream Profiles, on page 17
.
The Manual Trigger button is used to trigger an action rule from the Live View page, see .
Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG form at on your
computer. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available.
Enable this button from Live View Config > Action Buttons.
The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio
clip a nd click the Play button.
AXIS Media Control viewer toolbar
The AXIS Media Control viewer toolbar is available in Internet Exp lorer only. See
information. The toolbar displays the following buttons:
The Play button connects to the Axis product and starts playing a media stream.
The Stop button stops the media stream.
The Snapshot button takes a snapshot of the video image. The locationwheretheimageissavedcanbespecified
in the AMC Control Panel.
Click the View Full S creen button and the video image w ill fill the entire screen. Press ESC (Escape) on the computer
keyboard to cancel full screen view.
AXIS Media Control (AMC), on page 12
for more
The Record button is used to record the current video stream. The location where the recording is saved can be specified
in the AMC Control Panel.
AMC Audio Controls
AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when
audio is enabled.
10
AXIS Q1602 Network Camera
Accessing the Product
Speaker button — Click to turn the speakers on or off.
Microphone button – Click to mute or unmute the microphone. In
buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission.
Use the slider to control the volume of the speakers and the microphone.
Half-duplex mode
The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured
from the Audio tab in the AMC Control panel:
• Push-To-Talk mode: Click an d hold the button to talk/send. Release the button to listen.
• Toggle mode: Click once to switch between talking and listening.
Simplex – speaker only mode
To send audio, the Talk and Microphone buttons must both be active. Click either button to stop audio
transmission.
Simplex - speaker only mode
,theMicrophone and Talk
11
AXIS Q1602 Network Camera
Media Streams
Media Streams
The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will
determine the type you use.
The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streamsandtothelistofavailable
stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.
How to Stream H.264
The video compression standard H.264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.
Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of
your network. The available options in AXIS Media Control are:
Unicast RTP
RTP over RTSP
RTP over RTSP over HTTP
Multicast RTP
AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.
Note
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicen se d
copies of the client is prohibited. To
This unicast method (RTP over UDP) is used
for live unicast video, especially when it is
important to always have an up-to-date video
stream, even if some images are dropped.
This unicast method (RTP tunneled over RTSP)
is useful as it is relatively simple to configure
firewallstoallowRTSPtraffic.
This unicast method can be used to traverse
firewalls. Firewalls are commonly configured to
allow the HTTP protocol, thus allowing RTP to
be tunneled.
This method (RTP over UDP) should be used for liv e multicast video. The video stream is always
up-to-date, even if some images are dropped.
Multicasting pro vides the mos t efficient usage of bandwidth when there are large numbers of
clients viewing simultaneously. A multicast cannot however, pass a network router unless the
router is configured to allow this. It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20
simultaneous connections.
purchase add itional licenses, contact your Axis reseller.
Unicasting is used for video-on-demand
transmission so that there is no video traffic
on the network until a client connects and
requests the stream.
Note that there are a maximum of 20
simultaneous unicast connections.
MJPEG
This format uses standard JPEG still images for the video stream. These images are then displayedandupdatedataratesufficient
to create a stream that shows constantly updated motion.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image qualityandaccesstoeveryimage
contained in the stream. The recommended method of accessing M otion JPEG live video from the Axis product is to use the AXIS
Media Control in Internet Explorer in Windows.
AXIS Media Control (AMC)
AXIS Media Control (AMC) in Internet Explorer in Windows is the re comm e nded method of accessing live video from the Axis product.
12
AXIS Q1602 Network Camera
Media Streams
TheAMCControlPanelcanbeusedtoconfigure various video and audio settings. Please see the AXIS Media Control User’s
Manual for more information.
The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:
• Windows Co ntrol Panel (from the Start menu)
• Alternatively, right-click the video image in Internet Ex plorer and click Settings.
Alternative Methods of Accessing the Video Stream
You can also access video and images from the Axis product in the following ways:
• Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection
to the browser and sends data as an d when r equi red , for as long as required.
• Still JPEG images in a browser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi
• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths
can be used:
-Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
-Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
-Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
• QuickTime
TM
. The following paths can be used:
-rtsp://<ip>/axis-media/media.amp
-rtsp://<ip>/axis-media/media.3gp
13
AXIS Q1602 Network Camera
Media Streams
Note
• <ip>= IP addess
• The Axis product supports QuickTim e 6.5.1 and later.
• QuickTime adds latency to the video stream.
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee
this.
Accessing Audio Streams
The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following ways:
• VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/developer
• Windows Media Player supports simplex audio. The follo wing paths can be used:
-Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
-Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
-Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
• QuickTime
•TheJava applet supports simplex audio with G.711 encoding.
TM
supports G.711 and AAC audio encoding. The following paths can be used:
-rtsp://<ip>/axis-media/media.amp
-rtsp://<ip>/axis-media/media.3gp
14
AXIS Q1602 Network Camera
Setting Up the Product
Setting Up the Product
The Axis p roduct can be configu red by users with administrator or operator rights. To open the product’s Setup pages, click Setup in
the top right-hand corner of the Live View page.
• Administrators have unrestricted access to all settings.
• Operators have access to all settings except System Options
See also the online help
.
Basic Setup
Basic Setup provides shortcuts to the settings thatshouldbemadebeforeusingtheAxisproduct:
1. Users. See
2. TCP/IP. See
3. Date & Time. See
4. Video Stream. See
5. Focus. See
6. Audio Settings. See
The Basic Setup menu can be disabled from System Options > Security > Users.
page 35
page 37
page 20
.
.
page 36
page 16
page 20
.
.
.
15
AXIS Q1602 Network Camera
Video and Audio
Video and Audio
The video and audio settings can be used to optimize video and audio quality. You can configure the following:
• Video stream settings. Se e
•Streamprofiles. See
• Camera settings. See
• Overlay image. See
•Privacymask.See
•Focus.See
• Audio setting s. See
• Audio clips. See
page 20
page 21
page 17
page 18
page 18
page 19
.
page 20
page 16
.
.
.
.
.
.
.
Video Stream
You can define the following video stream settings from Video & Audio > Video Stream:
•Image.See
• H.264. See
•MJPEG.See
page 16
page 17
page 17
.
.
.
mage
I
The default image settings can be configured under Video & Audio > Video Stream.SelecttheImage tab.
The following settings are available:
• Resolution. Select the default resolution.
16
AXIS Q1602 Network Camera
Video and Audio
• Compression. The compression lev el affects t he image quality, bandwidth and file size of saved images; the lower the
compression, the higher the image quality with higher bandwidth requirements and larger file sizes.
• Rotate image. If required, the image can be rotated.
• Maximum frame rate. To avoid bandw idth problems, the frame rate allowed to each viewer can be limited.
• Overlay settings.See
Click Save to apply the new settings.
Overlay, on page 18
.
H.264
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates.
An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas
P-frames only contain the differences from previous frames.
The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on
bandwidth requirements in some cases, but may also have an adverse affect on image quality.
The Axis product supports two H.264 profiles.TheMainprofile provides higher compress ion than the Baseline profile with the same
video quality, but requires more processing power to decode.
ThebitratecanbesetasVariable Bit Rate (VBR) or Constant Bit Rate (CBR). VB R adjusts the bit rate according to the image
complexity, using up more bandw idth for increased activity in the image, and less for lower image activity. CBR allows you to set a
fixed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to increase for increased
image activity, but in this case cannot, frame rate and image qualityareaffectednegatively. Topartly compensate for this, it is
possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image quality are equally
affected. You must save your se ttin g s before they ca n take effect.
The current bit rate can be set to appear as text overlay. To do this, select the Include tex t check box option under OverlaySettings and enter the modifier #b in the field.
MJPEG
Sometimes the image size is large due to low light or complex scenery. Adj
bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting
provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame
size optimizes bandwidth and storage usage, but
the maxim um frame size should be set to an optima l value.
may give po or image quality. To prevent increased bandwidth and storage usage,
usting the maximum frame size helps to control the
Stream Profiles
Astreamprofile is a set of pre-configured stream settings including resolution, compression, frame rate and overlay settings.
Stream profiles can be used:
• When setting up recording using action rules, see
• When setting up a continuous recording, see
• In the Live View page — select the stream profile from the Stream profile drop-down list.
Four pre-programmed stream profiles are available for quick set up. Each pre-programmed profile has a descriptive name, indicating
its purpose. If required, the pre-programmed stream profiles can be modified and ne w customized stream profiles can be created.
To create a new profile or modify an existing pro file, go to Setup > Video & Audio > Stream Profiles.
To select a default stream pro file for the Live View page, go to Setup > Live View Config.
Events, on page 30
.
Continuous Recording, on page 33
17
.
AXIS Q1602 Network Camera
Video and Audio
Camera Settings
The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.
Image Appearance
Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a
black and white image.
The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.
Increasing the Sharpness can increase bandwidth usage . A sharper image might increase image noise especially in low light
conditions. A lower setting reduces image nois e, but the whole image will appear less sharp.
The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.
White Balance
White balance is used to make colors in the image appear the same regar dle ss of the color temperature of the light source. The Axis
product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light
source from the drop-down list. For a description of each available setting, see the online help
.
Wide Dynamic Range
Wide dynamic range (Dynamic Contrast) can improve the exposure when there is a considerable c ontrast between light and dark
areas in the image. Enable WDR in intense backlight conditions. Disable WDR in low light conditions for optimal exposure.
Note
This setting is only possible when using automatic exposure control.
Exposure Settings
Configure the exposure settings to suit the image quality require ments in relation to lighting, frame rate and bandwidth
considerations.
Exposure value - Click in the bar to fine-tune the exposure.
Exposure control - These settings is used to adapt to thsituations. The shutter speed is automatically set to produce optimum image quality. Flicker-free 50 or 60 Hz is used to removeflicker which can be caused by fluorescent and other light sources. The Hold current option locks the current exposure settings.
Enable Backlight compensation - Enable this option if a bright spot of light, for example a light bulb, causes other areas in
the image to appear too dark.
Exposure zones - This setting
setting can be used. For particular requirement, select a predefined area.
IR cut filter
The IR cut filter preve
when using an IR lamp, set the IR cut filter to Off. This increases light sensitivity and allows the product to “see” infrared light. The
image is shown in black and white when the IR cut filter is off.
s determines which part of the image is used to calculate the exposure. For most situations, the Auto
nts infrared (IR) light fro m reaching the image sensor. In poor lighting conditions, for example at night, or
e amount of light used. Automatic is the default settings can be used in most
If using automatic Exposure control,settheIRcutfilter to Auto to automatically switch between On and Off accordingtothe
conditions.
lighting
Overlay
Overlays are used to provide extra information, for example for forensic video analysis or during product ins talla tion and
configuration. Overlays are superimposed over the video stream.
18
AXIS Q1602 Network Camera
Video and Audio
An overlay text can display the current date a nd time, or a text string. When using a text string, modifiers can be used to display
information such as the current bit rate or the current frame rate. For information about available modifiers, see
Date/Time Formats
To enable over lays:
1. Go to Video & Audio > Video Stream and select the Image tab.
2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to
the Axis product, see
3. To include date and time, select Include date and Include time.
in the online help.
Overlay Image
.
File Nam ing &
4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see
Date/Time Formats
5. Select the text color, the text background color and the position of the o verlay.
6. Click Save.
Tomodifythedateandtimeformat,gotoSystem Options > Date & Time.See
in the online help.
Date & Time, on page 36
File Naming &
.
Overlay Image
An overlay image is a static image superimposed over the video stream. The image, for example company logo, is used to provide
extra information or to mask a part of the image.
To use an overlay image, the image must first be uploaded to the Axis product:
1. Go to Video & Audio > Overlay Image.
2. Click Browse andbrowsetothefile.
3. Click Upload.
4. Select the image to use from the Use overlay image list.
5. Click Save.
To display the overlay image:
1. Go to Video & Audio > Video Stream and select the Image tab.
2. Under Overlay Settings,selectInclude overlay image at the coordinates and enter the X and Y coordinates.
3. Click Save.
For information about supported image formats, see the online help
.
Privacy Mask
A privacy mask is an ar ea of s olid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be
bypassed via the VAPIX® Application Programming Interface (API).
The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and
indicates if they are enabled.
You can add a new mask, re-size the mask with the m ouse, choose a color for the m ask, and give the mask a name.
For more information, see the online help
19
AXIS Q1602 Network Camera
Video and Audio
Important
Adding many privacy masks may affect the product’s performance.
Focus
You can focus the Axis product under Video & Audio > Focus. For most applications, the adjustments on the Basic tab are sufficient.
If required, additional adjustments can be made on the Advanced ta b. Before focusing, always click Open iris to open the iris to its
maximum. This gives the smallest depth of field and thus best conditions for correct focusing. Click Enable iris when finished focusing.
Basic
Follow the on-screen instructions on the Basic tab to adjust zoom and focus. The pixel counter is used to determine the number of
pixels in an area of the image, for example to ensure that the image size fulfills specific requirements. To position the pixel counter,
click on the text and drag the window to the desired position.
Note
• The back focus (step 2) should only be reset if the camera has been focused previously.
• Set focus as precisely as possible using the focus puller on the lens (step 3) before starting the automatic fine-tuning
(step 4).
• If the camera is placed so that it is difficult to look at the image and move the pullers at the same time, you can use the
Focus Assistant to focus the camera; for instructions, see the Instal lation Guide supplied with the product.
Advanced
The tools on this page can be used to find the optimal focus position. Always op en the iris before focusing and ena ble it w hen finished
focusing. Focus is measured in the part of the image covered by the Focus window. Use the mouse to move and resize the window
and then click Fine-tune focus automatically. If needed, click in the Focus position baroronthearrowsattheendsofthebar,to
further adjust the focus. The buttons < and > move the focus position one step in either direction. The buttons << and >> move the
focus position multiple steps in either direction. Clicking on the bar sets focus to that position. If the camera is not focused after
completing the above instructions, try the Full range focus scan. The scan, which can take several minutes, transforms the focus
position bar to a graph where peaks indicate the best focus positions. Click in the graph to set focus to the desired position.
Audio Settings
The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio.
Audio Modes
The Axis product supports the following audio modes:
Full duplex - Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time. There is no
echo cancellation; if feedback loops appear
Half-duplex - Audio can be trans
Live View page, use the Talk and Listen buttons, see
Simplex — speaker only - Audio is transmitted from a client to the Axis product and can be played by a speaker connected
to the product. To transmit audio using the Live View page, the Talk and Microphone buttons must both be a ctive, see
Audio Controls, on pag
Simplex — microph
e10
oneonly-Audio captured by the product microphone is transmitted from the Axis product to one or more clients.
mitted to and from the Axis product but only in one direction at a time. To transmit audio using the
.
, try moving the microphone or the speaker.
AMC Audio Controls, on page 10
.
AMC
To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list.
Audio Input
An external microphone or a line source can be connected to the product’s Audio-in connector. Configure the audio input settings
under Video & Audio > Audio Settings.
20
AXIS Q1602 Network Camera
Video and Audio
Note
The internal microphone is used by default; the external microphone is used when connected. It is possible to disable the
internal microphone by connecting a plug to the mic input.
Source - Select Microphone for an external microphone or Line for a Line in device, e.g. an audio mixer for multiple microphones or
a m icrophone with a built-in amplifier.
Microphone power - The Enable microphone power option provides DC power for an external microphone. Microphone power should
only be used with microphon es that have no battery and when using the internal microphone. This setting should not be enabled
when using a dynamic or battery pow er ed microphone. Micro phone power will not harm the microphone; if you are uncertain, try
switching it off and on. To use a professional m icrophone requiring 48V phantom power, you need an external power supply and a
balanced-unbalanced converter (audio transformer) in between.
Input gain - Control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify the
sound. If the sound is too high, choose a lower dB. The Level bar gives a visual repre s entation of the audio signal level in dB
relative to the full-scale input level.
• Green — the signal is at a good level.
• Yellow — the signal is becoming d istorted.
• Red — the signal is distorted.
Encoding - Select digital audio encoding format.
• AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec.
If achieving the best possible audio quality is a priority, A AC is the recommended codec to use. An AAC license
is include d in the Axis product.
• G711
• G726
Sample rate - The number of times per second the sound is sampled. A higher sa m ple rate will provide better audio quality, but
also requires a greater bandwidth.
Bit rate - Set the required bit rate depending on the s
rate may have latency or delay, but will require less bandwidth.
For more information about these settings, please se e the online help
elected encoding. A higher bit rate will give better audio quality. A lower bit
.
Audio Output
An external speaker can be co nnected to the product’s Audio-out connector (a built-in amplifier is required for this). The output can
be connected to another am
Configure the audio ou
Output gain - Con
sound is too high, choose a lower dB.
trol the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the
plifier with speakers. A stereo connector must be used for the audio out.
tput settings under Video & Audio > Audio Settings.
Audio Clips
An audio clip is a sound file that can be played when events occur or directly from the Live View page. The audio clip must first be
uploaded to the Axis product or recorded by a microphone connected to the product.
To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help
21
.
AXIS Q1602 Network Camera
Video and Audio
To configure the Axis product to play audio clips when an e vent occurs, an action rule must be set up. For more information, see
Events, on page 30
Note
Audio clips cannot be used if the product’s audio functionality is enabled. The audio functionality is enabled on the Audio
tab under Video & Audio > Video Stream.
.
22
AXIS Q1602 Network Camera
Live View Config
Live View Config
You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of
theLiveViewpage.
•StreamProfile. See
• Default Viewer for Browser. See
• Viewer Setting s. See
• Action Buttons. These are the buttons described in
•UserDefined Links. See
• Output Buttons. See
page 17
page 24
page 24
page 24
.
.
.
page 23
.
.
Controls on the Live View Page, on page 10
.
Default Viewer for Browsers
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts
to show the video images in the selected video format and v ie we r. If this is not possible, the product overrides the settings and
selects the best available combination.
23
AXIS Q1602 Network Camera
Live View Config
BrowserViewerDescription
Windows Internet Explorer
Other browsers
For more information, please see the online help.
AMC
QuickTime
Java applet
Still imageDisplays still images only. Click the Refresh button in your browser to vie w a
Server Push
QuickTime
Java applet
Still imageDisplays still images only. Click the Refresh button in your browser to vie w a
Recommended viewer in Internet Explorer (H.264/Motion JPEG)
H.264
A slower imaging a lter native to AMC (Motion JPEG). Requires one of the
following ins tall ed on the client:
• JVM (J2SE) 1.4.2 or higher
• JRE (J2SE) 5.0 or higher
new image
Recommended viewer for other browsers (Motion JPEG).
H.264
A slower imaging alternative to Server Push (Motion JPEG only).
new image
Viewer Settings
To configure options for the viewer, go to Live View Config > Viewer Settings.
•SelectShow viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewe r toolbar under the video
image in your browser.
• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your
Axis reseller.
•SelectEnable recording button to enable recording from the Live View page. This button is available when u sing
the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See
(AMC), on page 12
.
AXIS M edia Control
User Defined Links
To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL
to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or
activate external devices connected to the product, or they can link to a we b page. Custom links defined as cgi links will run the
script in the background, in a hidden frame. Defining the link as a we b link will open the link in a new window.
Output Buttons
External I/O devices connected to the Axis product’s output ports can be controlled directly from the Live View page.
To displ ay output buttons in the Live View page:
1. Go to Setup > Live View Config.
2. Under Output Buttons, select the type of control to use:
-Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60
seconds.
-Active/Inactive displays two buttons, one or each action.
To configuretheactiveandinactivestates,gotoSystem Options > Ports & Devices > I/O Ports and set the port’s Normal state.
24
AXIS Q1602 Network Camera
Live View Config
For more information about I/O ports, see
I/O Ports, on page 42
.
25
AXIS Q1602 Network Camera
Detectors
Detectors
Camera Tampering
Camera Tamper ing can gene ra te an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely
defocused. To send an alarm, for example an email, an action rule must be set up.
To configure tampering:
1. Go to Detectors > Camera Tampering.
2. Set the Minimum duration, that is, the time that must elaps e before an alarm is generated. This ca n help prevent false
alarms for known conditions that affect the image.
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed,
covered, or rendered severely out of focus.
4. Click Save.
To configure the pro duct to send an alarm when tampering occurs:
1. Go to Events > Action Rules.
2. Click Add to set up a new action rule.
3. Enter a Name fo r the action rule.
4. Under Condition,selectDetectors from the Trigger list.
5. Select Tampering from the list of detectors.
6. Optiona lly, select a schedule and set additional conditions.
7. Select the action. To send an email, select Send Notification a
Note
The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not
have a duration and once it has been triggered it will not automatically return to its untriggered state.
For more information on actions rules, see
Events, on page 30
.
nd select a Recipient from the list of define d recipients.
Motion Detection
Motion detection is used to generate an alarm whenever movement starts or stops in the camera view.
Motion detection is configured by defining up to 10 Include and Exclude windows:
• Include windows —define areas where motion should be detected
• Exclude windows —define areas within an Include window that should be ignored (areas outside Include windows
are automatically ignore d).
For instructions, see
To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See
Detection Parameters, on page 27
Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected.
Possible actions include uploading images and start recording. For more information, see
Set Up Motion Detection Windows, on page 27
.
.
Motion
Setting Up an Action Rule, on page 31
26
.
AXIS Q1602 Network Camera
Detectors
Note
Using the motion detection feature may decrease the prod uct’s overall perform a nce.
Set Up Motion Detection Windows
To set up a motion detection Include Window, follow these instructions:
1. Go to Detectors > Motion Detection.
2. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter
a descriptive name.
3. Adjustthesize(dragthebottomright-handcorner)andtheposition (click on the text at the top and dra g to the desired
position) of the window.
4. Adjust the Object Size, History and Sensitivity profile sliders (see
motion within an active window is indicated by red peaks in the Activity window.
5. Click Save.
To exclude parts of the include window, select the Configure Excluded Windows and position the exclude window within the
include window.
To delete an include or exclude window, select the window in the list of windows and click Del.
Motion Detection Parameters
for details). Any detected
Motion Detection Parameters
The parameters controlling motion detection are described in the table below:
Parameter
Description
High level (100%)
Medium level (50%)
Object Size
Object size relative to window
size.
Only very large objects trigger
motion detection.
History
Object memory length.
An object that appears in
the window triggers motion
detection for a long time
before it is considered as
non-moving.
Sensitivity
Difference in luminance
between background and
object.
Ordinary colored objects on
ordinary backgrounds trigger
detection.
motion
large difference in luminance
A
is required to trigger motion
detection.
27
AXIS Q1602 Network Camera
Detectors
Low level (0%)
Recommended values
Default values
Note
• To trigger on small objects or movements, use several small motion detection windows rather than one large window
and select a low object size.
• To a void triggering on small objects, select a high object size.
• If no objects should appear in the Include Window, select a high history level. This will cause motion detection to
trigger as long as the object is present in the window.
• To only detect flashing light, select a low sensitivity. In other cases high sensitivity is recommended.
Even very small objects trigger
motion detection.
5–15%60–90%75–95%
15%90%90%
An object that appears in
the window triggers motion
detection only for a very short
time before it is considered as
non-moving.
Only very bright objects o n
a dark background trigger
motion detection.
Audio Detection
The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold
value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.
1. Go to Detectors > Audio Detection.
2. Set the audio alarm level and click Save.
ge 31
3. Go to Events > Action Rules and set up an action rule, see
Setting Up an Action Rule, o n pa
.
Detected audio is indicated by colored peaks in the Activity indicator. An eve
below the threshold value, which is represented by the bar.
nt is trigge re d when detected audio rises a bove or falls
28
AXIS Q1602 Network Camera
Applications
Applications
Third party applications can be uploaded to and installed on the Axis product. For information about available applications,
downloads, trials and licenses, go to www.axis.com/applica tions
To upload an application, go to Applications > Overview, click Browse to locate the file and then click Upload Package. Click on the
uploaded application’s name to open the menu options Settings, License and About.Forconfiguration instructions, please refer to
the documentation provided with the application.
Most applications need a license to run. To install the license, select the License menu option. If the product is connected
to the Internet, Automatic Installation appears in the web page. If the product is not connected to the Internet, go to
www.axis.com/applications to acquire a License key. You will need a license code and the product’s serial number (found on the label
and under System Options > Support > System Overview) to receive a license key.
Installed Applications lists installed applications with inf orm a tion about the version and the vendor, the status of the application
(running or not r unning), and information about the license.
Use the Start and Stop buttons to start and stop the application.
To generate a log file for the application, select the application and click Log.
Note
It is recommended to run one application at a time. Avoid running applications when motion detection is active.
29
AXIS Q1602 Network Camera
Events
Events
The Axis product can be configured to perform actions when different events occur, for example, start a record ing when motion is
detected. The set of conditions that defines how and when the action is triggered is called an Action Rule.
Available A ction Rule triggers and conditions include:
• Applications — use installed applications to trigger the r u le, see
• Detectors
-Audio Detection — trigger the rule when audio is detected, see
-Motion Detection — trigger the rule when motion is detected, see
-Tampering — trigge r the rule when tampering is detected, see
• Hardware
-Network — trigger the rule if network connectio n is lost or resto red . This can for example be used to start
recording to the SD card.
• Input Signal
-Digital Input Port — trigger the rule when an I/O port receives a signal from a connected device, see
Ports, on page 42
-Manual Trigger — trigger the rule using the Manual Trigger button in the Live View page, see
Live View Page, on page 10
and configuration.
• Storage
-Available — trigger the rule when the storage device is unmounted or removed. This can for example be
used to send maintenance notifications.
-Full — trigger the rule when the storage device is full . Under normal operation, the oldest recordings will be
overwritten to prevent the storage device from b
.
. This can for example be used to validate actions during product installation
ecoming full.
Applications, on page 29
Audio Detection, on page 28
Motion Detection, on page 26
Camera Tampering, on page 26
.
.
.
.
I/O
Controls on the
-Locked —triggertheruleifthe
• System
-System Initializi
notification wh en the product restarts.
• Time
-Recurrence — trigger the rule periodically, see
upload an image every 5 minutes .
-Use Schedule — trigger the rule according to the selected schedule, see
Available actions include:
• Day/Night Vision Mode —setdaymode(IRcutfilter on) o r night mode (IR cut filter off).
• Output Port — activate an I/O port to control an external device.
• Play Audio Clip —see
• Record Video — record video to a selected storage.
• Send Images —sendimagestoarecipient.
ng — trigger the rule when the product is being started. This ca n for example be used to send a
Audio Clips, on page 21
storagedeviceislocked(writeprotected).
Recurrences, on page 32
.
30
. This can for example be used to
Schedules, on page 32
.
AXIS Q1602 Network Camera
Events
• Send Notifications —sendanotification message to a recipient.
Setting Up an Action Rule
An action rule defines the conditions that must be met for the product to perfo rm an action, f or example record video or send email
notifications. If multiple conditions are defined, all must be met to trigger the action.
The following example describes how to set up an action rule to record video to a network share if there is mo vement in the
camera’s field of view.
Set up motion detection and add a network share:
1. Go to Detectors > Motion Detection and configure a motion detection window, see
2. Go to System Options > Storage and set up the network share, see
Set u p the action rule:
1. Go to Events > Action Rules and click Add.
2. Select Enable rule and enter a descriptive name for the rule.
3. Select Detectors from the Trigger drop-down list.
4. Select Motion Detection from the drop-down list. Select the motion detection window to use.
5. Optiona lly, select a Schedule and Additional conditions,seebelow.
6. Under Actions, select Record Video from the Type drop-down list.
7. Select a Stream profile and configure the Duration settings as described below.
8. Select Network Share from the Storage drop-down list.
To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being
triggered repeatedly, a Wait at least tim e can be set. Enter the time in hours, minutes and s econds, during which the trigger
should be ignored before the action rule can be activated again.
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time
and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered
again during the post-trigger time, the recording time will be extended with another post-trigger time period.
For more information, see the online help
.
page 42
page 27
.
Recipien
Recipients receive media files and notification messages. The following recipients are available:
RecipientUse with action
Email
FTP
HTTP
Network ShareSend Images
TCPSend Notification
ts
Send Images
Send Notification
Send Images
Send Images
Send Notification
31
AXIS Q1602 Network Camera
Events
To add a recipient:
1. Go to Events > Recipients and click Add.
2. Enter a descriptive name
3. Select a recipient Type.
4. Enter the information needed for the recipient type.
5. Click Test to test the connection to the recipient.
6. Click OK.
Schedules
Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is de tecte d outside
office hours. Use one of the predefined schedules or create a new schedule as described below.
To create a new schedule:
1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.
3. Click OK.
To use the schedule in an Action Rule, select the schedule from the Schedule drop -dow n list in the Action Rule Setup page.
Recurrences
Recurrences are used to trigger Action Rules repeatedly, for example every 5 minutes or e very hour.
To set up a recurrence:
1. Go to Events > Recurrences and click Add.
2. Enter a descriptive name and recurrence pattern .
3. Click OK.
To use the recurrence in an Action Rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and
then select the recurrence from the second drop-down list.
To modify or remove recurrences, select the recurrence in the Recurrences List a n d click Modify or Remove.
32
AXIS Q1602 Network Camera
Recordings
Recordings
TheAxisproductcanbeconfigured to record video continuously or according to an action rule:
• To start a continuous recording, see
• To s et up action rules, see
• To access recordings, see
•Toconfigure came ra controlled storage, se e
page 31
Recording List, on page 33
page 33
.
.
.
Storage, o n page 41
.
Recording List
Recorded videos are listed on the Recordings > List page. The list shows each recording’s start date and time, duration and the
event that triggered the recording.
To play or download a recording, follow these steps:
1. Go to Recordings > List.
2. Use the filte r to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take
a long time to complete.
3. Select the recording.
4. Click Play to play the recording, or click Download to download the recording.
Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file
containing a minimum of three files, of w h ich the Matroska (mkv) filesaretheactualrecordings. The recordings are time-stamped
with the date and time they were downloaded (that is, not the date the
Note
To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter
can be downloaded from www.axis.com/techsup/software
recordings were made).
For detailed recording and video inform a tion, select a recording and click Properties.
To remo ve a recording, select the recor ding and click Remove.
Continuous Recording
The Axis product can be configured to continuously save video to a storage device. See
about storage devices. To prevent the disk from becoming full, it is recommended to configu re the disk to automatica lly remove
old recordings.
To start a continuous recording, follow these steps:
1. Go to Recordings > Continuous.
2. Select Enabled.
3. Select type of storage device f rom the Disk list.
4. Select a Stream profile to use for continuous recordings.
5. Click Save to save and start the recording.
33
Storage, on page 41
for more information
AXIS Q1602 Network Camera
Recordings
Note
If a new stream profile is selected while a recording is ongoing, the recording will be stopped a nd saved in the recording list
and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording
list until they are removed manually or through automatic r em oval of old recordings.
34
AXIS Q1602 Network Camera
System Options
System Options
Security
Users
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can
set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means
that anybo dy may access the Live View page.
The user list displays authorized users and user groups (access levels):
Viewer - Access to the Live View page
Operator - Access to the Live View page a nd to all settings except System Options
Administrator - Unrestricted access to all settings; can add, modify and remove other users.
Under HTTP/RTSPPasswordSettings, select the type of password to allow. You may need to allow unencrypted passwords if there
are viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need
to log in again and be con figuredtousethisfunctionality.
Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be
made befo re using the Axis product.
ONVIF
ONVIF (Open Network Vid eo Interface Forum) is a global interface standard that makes it easier for end users, inte gra tors , consultants,
and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperablity between
different vendor products, increased flexibility, reduce d cos
By creating a user you automatically enable ONVIF commu
with the product. For more information see www.onvif.org
t and future-proof systems.
nication. Use the user name and password with all ONVIF communication
IP Address Filter
IP address filtering is enable d on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are
allowed or denied access to th
The administrator can a
e Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
dd up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).
HTTPS
The Axis product supports encrypted browsing using HTTPS. This is configured on the System Options > Security > HTTPS page.
A self-signed certificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create self-signedcertificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is only
emented after the installation of a signed certificate issued by a Certificate Authority.
impl
To obtain a signed certificate from an issuing Certificate Authority, click Create Certificate Request. When the signed certificate
is returned, click Install signed certificate to import the certificate. The properties of any certificate request currently resident in
the product or installed can be viewed by clicking Properties.
To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.
For more information, see the online help
.
35
AXIS Q1602 Network Camera
System Options
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authenticatio n is performed by a
third-party entity called an authentication server, typically a RADIUS serve r, examples of which are FreeRADIUS and Microsoft
Internet Authentication Service.
In Axis' implementation, the network device and the authentication server authenticate themselves with the help of digital
certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by an
Certification Authority (CA). You need:
•aCAcertificate to validate the identity of the authentication server
• a CA-signed client certificate and a private key to authenticate the network device.
To allow the network device to access a network protected by IEEE 802.1X:
1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the
client private key.
3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.
4. Check the box to enable IEEE 802.1X and click Save.
Certificates
CA CertificateThe CA certificate is used to validate the identity of the authentication server. Enter the path to
the certificate directly, or locate the file using the Browse button. Then click U
acertificate, click Remove.
Client certificate
Client private k ey
Settings
EAPOL version
EAP identity
Private key password
Enable IEEE 802.1X
The client certificate and private key are used to authenticate the network device. They can be
uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use the Client
private key field if uploading one combined file. For each file, enter the path to the
file using the Browse button. Then click Upload.Toremoveafile, click Remove.
Enter the user identity (maximum 16 characters) associated with your certificate.
Enter the password (maximum
Check the box to enable the IEEE 802.1X protocol.
16 characters) for the private key.
pload.Toremove
file, or locate the
Audio Support
Select Enable audio support to allow clients to retrie ve audio streams from the Axis product. Fo r information on how to configure
audio settings, see
Audio Settings, on page 20
.
Note
Deselecting this o ption will disable a udio globally in the Axis product, for configured events and profiles with audio as well.
Date & Time
The Axis product’s date and time settings are configured under System Options > Date & Time.
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see
below).
36
AXIS Q1602 Network Camera
System Options
To change the date and time settings, select the preferred Time mode under New Server Time:
• Synchronize with computer time sets date and time according to the computer’s clock. W ith this option, date and
time are set once and will not be updated automatically.
• Synchronize with NTP Server obtains date and time from an NTP server. With this option, date a nd time settings are
updated continuously. For information on NTP settings, see
NTP Configuration, on page 38
.
If using a host name for the NTP server, a DNS server must be configured. See
• Set manually allows you to manually set date and time.
If using an NTP server, select your Time zone from the drop-down list. If required, check A utoma tically adjust for daylight savingtime changes.
The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the
predefined formats or see
time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.
File Naming & Date/Time Formats
in the online helpfor information on how to create custom date and
DNS Configuration, on page 38
.
Network
Basic TCP/IP Settings
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version
must always be enabled.
IPv4 Address Configuration
By default, the Axis p roduct is set to use IPv4 (IP version 4) and to obtain the IP address a utomatically via DHCP. The IPv4 settings are
configured under System Options > Network > TCP/IP > Basic.
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is
then possible to access the Axis product by name (host name).
If DHCP is enabled and the p roduct cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the f actory default settings (see
page 45
) and then perform the installation again.
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.
IPv6 Address Configuration
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
ARP/Ping
The IP address can be set using ARP and Ping . For instructions, see the product’s Installation Guide.
ARP/Ping is enabled by d efa u lt. To disable, uncheck the box under System Options > Network > TCP/IP > Basic.
The ARP/Ping service is automatically disabled two minutes after t he product is started, or as soon as an IP address is set. To reset the
IP address, the product must be restarted to activate ARP/Ping for an additional two minutes.
Pinging the product is still possible when this service is disabled.
37
AXIS Q1602 Network Camera
System Options
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live a nd recorded video accessible from
any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting
AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic.
One-click enabled - Press the product’s control button (see
Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not
registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will
stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the
one-click installation.
AXIS Internet Dynamic DNS Service
AXIS Internet Dynamic DNS Service assigns a host name f or easy access to the product. For more information, see www.axiscam.net
To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic.Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
Hardware O v e rview, on page 4
) to connect to an AVHS service over the
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by
semicolons. The host name is always the firstpartofafullyqualified domain name, for example, myserver is the host name in the
fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is
optional and will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a netw ork. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
Host Name Configuration
The Axis product can be accessed using a host name instead of an IP address. The host n ame is usu a lly the same as the assigned DNS
name. The host name is configured under System Options > Network > TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running o n IPv4.
Select Use the host name to set the host name manually.
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.
For more information, see the online help
.
38
AXIS Q1602 Network Camera
System Options
Link-Local IPv4 Address
Link-Local Address is enabled by default and assigns the Axis product an additional IP address whichcanbeusedtoaccess
the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static
or DHCP-s upplie d IP address at the same time.
This function can be disabled under System Options > Network > TCP/IP > Advanced.
HTTP
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the
default setting, which is 80, any port in the range 1024–65535 can be used.
HTTPS
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to
the default setting, which is 443, any port in the range 1024–65535 can be used.
page 35
To enable HTTPS, go to System Options > Security > HTTPS. For more information, see
NAT traversal (port mapping) for IPv4
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding
network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased
since most routers are pre-configured to stop attempts to a ccess the private network (LAN) from the public network (Internet).
.
Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it availa ble from the other
(WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router
isforwardedtotheproduct.
NAT travers al is configured under System Options > Network > TCP/IP > Advanced.
Note
• For NAT traversal to work, this m us t be supported by the router. The router must also support UPnP
• The router has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router ”, “Broadband
sharing device” or “Home firewall” but the essential purpose of the device is the sa
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnP
Note that UPnP
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in
the field. If no router is specified, the product automatically searches for N AT routers on your network. If m ore than one router is
found, the default router is selected.
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is
entered here, a po rt number is automatically selected when NAT traversal is enabled.
Note
TM
must be enabled in the product (see System Options > Network > UPnP).
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does
not support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to man
• When the port is selected automatically it is displaye d in this field. To change this, enter a new port number and click Save.
ually enter a port that is already in use, another avail able port is automatically selected.
me.
TM
.
TM
.
FTP
The FTP server running in the Axis product enables upload of new firmware, user applications, etc . The FTP server can be disabled
under System Options > Network > TCP/IP > Advanced.
39
AXIS Q1602 Network Camera
System Options
Note
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.
RTSP
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be
changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
H.264 video streams will not be available if the RTSP server is disabled.
SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and
notifications, uploads, alarms, etc need to be send to a destination outside the local network (for example the Internet).
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help
.
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network
prioritizes network traffic and provides a greater network reliability by con trolling the amount of bandwidth an application may use .
The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the
Axis product can mark the following types of traffic: live video, live audio, event/alarm traffic and management traffic.
Note
Live audio DSCP will be equal to live video DSCP if H.264 over RTSP is used.
SMTP (email)
To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This
is done under System Options > Network > SMTP (email).
Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided. A Fromemail address is also required. If the mail server requires a
the n e c essary information.
uthentication, check Use authentication to log in to this server and enter
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the
group of devices and management stati
The Axis product can be configured
on running SNMP. Community names are used to identify groups.
to support SNMP on the System Options > Network > SNMP page.
Depending on the level of sec
SNMP v1/v2 provides the
access to all supported SNMP devices. The default password for the Read community is public and the default password for the
Write community is write.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status
s. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that
change
should receive the message.
urity required, select the version on SNMP to use.
lowest level of security. The community name can be specified as a password for read or read/write
40
AXIS Q1602 Network Camera
System Options
The fol low ing traps are available:
•Coldstart
•Warmstart
•Linkup
• Authentication failed
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
To use SNMP v3, HTTPS must be enabled, see
password.
Note
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see
Reset to Factory Default Setting s, on page 45
TM
UPnP
The Axis pro duct includes support for UPnPTM.UPnPTMis enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.
TM
UPnP
can be disabled under System Options > Network > UPnPTM.
HTTPS, on page 35
.
. To enable SNMP v3, check the box and provide the initial user
RTP/H.264
The RTP port range and multicast settings are configured under System Options > Network > RTP.
The RTP port range defines the range of ports from which the video/audio ports are auto
only certain IP addresses and port numbers should be used.
Select Always Multicast Video and/or A lwa ys Multicast Audio to start multicast streami n g without opening an RTSP sess ion.
matically selected. For multicast streams,
Bonjour
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating
systems and clients that support this protoc
Bonjour can be disabled under System O p
ol.
tions > Network > Bonjour.
Storage
SD Card
NOTICE
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.
The Axis product supports SD cards with the following file systems:
• ext4 — recomm e nde d due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access
data stored on the card from the Windows o p erating system, a third- party ext4 driver or application is required.
• vFAT — most SD cards are pre-formatted with vFAT when purchased.
If required, the SD card can be re-formatted to the desired file system. To format the SD card:
1. Insert the SD card in the SD card slot.
2. Go to System Options > Storage and click SD Card.
41
AXIS Q1602 Network Camera
System Options
3. Click Format and select the desired file system.
Note
During formatting any previous data stored on the disk will be lost.
Mounting is done automatically when the card is inserted or when the product is started. A manual mount is only required if the
card has been unmounted and not ejected and re-inserted.
To unmount the SD card:
1. Go to System Options > Storage and click SD Card.
2. Click Unmount.
3. The card can now be removed.
The SD card is managed on the System Op tions > Storage page. Click SD Card to open Storage Management.
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only
available for S D cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.
To avoid fi lli ng the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordingsolder than and select the number of days or weeks.
To stop writing to the card and protect recordings f rom being removed, select Lock under Recording Settings.
Network Share
Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common
Internet File System) a nd use them for storage of recordings.
To add a network share:
1. Go to System Options > Storage.
2. Click Network Share.
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
4. Enter the name of the share in the Share field.
5. If required, select The share requires login and enter the user name and password.
6. Click Connect.
To clear al l recordings and data from the Axis product’s folder on the d esignate d share, click Clear under Storage Tools.
To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings,selectRemove recordingsolder than and select the number of days or weeks.
To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.
Ports & Devices
I/O Ports
The Axis product provides one input port and one output port for connection of external devices. For information on how to connect
external devices, see
The I/O ports are configured under System Options > Ports & Devices > I/O Ports. The ports can be given descriptive names and their
Normal states can be c onfigured as Open circuit or Grounded circuit.
Connectors, on pag e 5
.
42
AXIS Q1602 Network Camera
System Options
Port Status
The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.
Maintenance
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.
Click Restart to perform a correct restart if the Axis product is not b ehaving as expected. This will not affect any of the current
settings.
Click Restore to reset most settings to the factory default values. The following settings are not affected:
• the boot protocol (DHCP or static)
• the static IP address
• the default router
• the subnet mask
•thesystemtime
• the IEEE 802.1X settings
• the focus position
Click Default to reset all settings, includ ing the IP address, to the factory default values. This button should be u sed w
Axis product can also be reset to factory default using the control button, see
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product among other products installed in the same locati on.
For information about firmware upgrade, see
Upgrading the Firmw are, on page 46
Reset to Factory Default Settings, on page 45
.
ith caution. The
.
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.
See also
Troubleshooting, on page 46
.
43
AXIS Q1602 Network Camera
System Options
System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log
items. Many of the captions are links to the proper Setup page.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid Server Report with your query.
System Log - Provides information about system events.
Access Log - Lists a ll failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report - Provides information abo ut the product status in a pop-up window. The A ccess Log is automatically included
in the Server Report.
You can view or download the server report. Dow nloading the server report creates a .zip file that contains a complete server report
text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s
Live View that also shows the settings specified under Video Stream> Image>Image Appearance. The server report .zip file should
always be included when contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media streams.
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.
The log levels for the System Log and the Access Log a re set under System Options > Support > Logs & Reports > Configuration.
The Access Log can be configu red to list all connections to the product (select Critical, Warnings & Info). If required, a dif fer ent log
level c a n be used when sending emails.
Advanced
Scripting
Scripting allows experienced users to
NOTICE
Improper use may cause unexpected behavior a nd loss of contact with the Axis product.
Axis strongly recom
assistance for problems with customized scripts.
To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before
customizing the scripts. If a script causes problems, reset the product to its factory default settings, see
For more information, see www.axis.com/developer
mends that you do not use this function unless you understand the consequences. Axis Support does not provide
customize and use their own scripts.
page 45
.
e Upload
Fil
iles, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go
F
to System Options > Advanced > File Upload.
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the
selected user group (viewer, operator or administrator) for the up loaded file.
44
AXIS Q1602 Network Camera
System Options
Plain Config
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from this
page. Help is available fro m the standard help pages.
To open Plain Config, go to System Options > Advan c ed > Plain Config.
Reset to Factory Default Settings
This will reset all parameters, including the IP address, to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the Control button and reconnect power (see
3. Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber.
4. Release the Control button. The process is complete after about 1 minute (when the Status indicator turns green). The
product has been reset to the factory default settings. The default IP address is 192.168.0.90
5. Re-assign the IP address.
6. Refocus the product.
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.
Hardware Overview, on page 4
).
45
AXIS Q1602 Network Camera
Troubleshooting
Troubleshooting
Checking the Firm ware
Firmware is software that determines the functionality of network devices. One of your first actions w hen troubleshooting a problem
should be to check the current firmw a re version. The l ate st version may contain a correction that fixesyourparticularproblem.The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
Upgrading the Firmware
When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available.
Always read the upgrade instructi ons and release notes available with each new r eleas e, before upgrading the firmware.
To upg rade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of c harge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmware is upgraded
the new firmware) although this is not guaranteed by Axis Communications AB.
(providing the features are available in
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line:
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
e the following from a command/DOS prompt (this may require that you run the command prompt as
3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade
file to use. Then click Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status
indicator.
5. Reins tall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/
46
AXIS Q1602 Network Camera
Troubleshooting
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
When using ARP/Ping
The product is located on a
different subnet
The IP address is being used
by another device
Possible IP address con flict
with another device on the
same subnet.
Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for
detailed instructions.
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.
Disconnect the Axis p roduct from the network. Run the Ping command (in a Command/DOS
window, type ping and the IP address of the product:
•Ifyoureceive:Reply from <IP address>:bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
•Ifyoureceive:Request timed out, this means that the IP address is available for
use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP server sets a dynamic add re ss.
This means that if the same default static IP addressisalsousedbyanotherdevice,theremay
be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
The IP address has been
changed by DHCP
Certificate error when using
IEEE 802.1X
The product is accessible locally but not externally
Router configurationTo con fig ure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
Firewall protection
Default router
Problems with the H.264 format
No H.264 displayed in the
client
srequired
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You m ay need to manually type http or https in the browser’s address field.
If the password for root is lost, the product must be reset to the factory default settings. See
Reset to Factory Default Settings, on page 45
If the product and the client are on the same network, run AXIS IP Utility to locate the product.
Identify the product using its model or serial number.
Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP
address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages
and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product
now has a fixed IP address that will not change.
For authentication to work properly, the date and time settings in the Axis product should be
synchronized with an NTP server. See
feature which will attempt to automatically configure the router to allow access to the Axis
product, see
Check the Internet firewall with your network adm inistr ator.
Check if you need to configure the router settings.
Check that the relevant H.264 connection methods and corr ect interface are enabled in the AMC
Control Panel (streaming tab). See
NAT traversal (port mapping) for IPv4, on page 39
AXIS Media Control (AMC), on page 12
.
& Time, on page 36
Date
.
. The router must support UPnPTM.
.
In the AM C Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > A dvanced.
47
AXIS Q1602 Network Camera
Troubleshooting
No multicast H.264
displayed in the client
Multicast H.264 only
accessible by local clients
Poor rendering of H.264
images
Color saturation is different
in H.264 and Motion JPEG
Lower frame ra te than
expected
Why do I not get maximum
frames per second?
Image degeneration
Check with your network administrator that the multicast addresses used by the Axis product
arevalidforyournetwork.
Check with your network administrator to see if there is a firewall preventing viewing.
Check if your router supports multicasting, or if the router s ettings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering fromv the Video tab in the AMC Control Panel.
Ensure that your graphics card is using the latest drive r. The latest drivers can usually be
downloaded fro m the manufacturer’s website.
Modify the settings for your graphics adapter. Refer to the adapter’s d ocumenta tion for more
information.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administra tor that there is enough bandwid th available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode onlykey frames.
Lower the image resolution.
See
Performance Considerations, on page 53
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See
Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab
to mod ify the GOV leng th.
Technical Specifications, on page 51
.
.
Status and Network indicator LEDs are flashing red rapidly
Hardware failure
Status indicator LED is flashing red and the product is inaccessible
A firmware upgrade h
been interrupted or the
firmware has otherwise been
damaged
No images displayed on web page
Problems with AXIS Media
Control (
only
Installation of additional
ActiveX component
restricted or prohibited
Video and image problems, general
Image too dark or too light
Internet Explorer
)
as
Contact your Axis reseller.
Emergency Recovery Procedure, on page 46
See
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
ols. Also, make sure that AXIS Media Control is installed on your computer.
contr
Configure the Axis product to use a Java applet for updating vid eo images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
.
48
AXIS Q1602 Network Camera
Troubleshooting
Missing images in uploadsThis can occur when trying to use a larger image b uffe r than is actually available. Try low eri n g
the frame rate or the upload period.
Slow image updateConfiguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
the perform a n ce of the Axis product.
Poor performancePoor performance may be caused by heavy network traffic, multiple users accessing the product,
low performance clients, use of features such as motion detection, event handling or uploaded
applications.
Poor quality snapshot images
Screen incorrectly
configured on your computer
Overlay image is not displayed
Incorrect size or location of
overlay image
Privacy mask is not displayed
Incorrect size or location of
privacy mask
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
The overlay image may have been positioned incorrectly or may be too l arge. See
Settings
The privacy mask may have been positioned incorrectly or may be too large.
in the online help for more informa tion.
Overlay Image
Browser freezes
Firefox can sometimes
freeze on a slow computer
Problems uploading files
Limited spaceThere is only limited space available for the uplo ad of your own files. Delete existing file s to free
Motion Detection triggers unexpectedly
Changes in luminance
No audio
Incorrect setup
No audio or very poor audio
quality
Poor audio quality
CPU overloaded
Unsynchronized audio and
video
Lower the image resolution
up space.
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lowe r the sensitivity
setting to avoid problems with luminance.
Check the sound card in the computer. Ensure that mute
settings a re correct.
Check that Enable audio support is selected under Setup > System Options > Security > AudioSupport.
Check that the correct Audio Input sourc
Settings.
Reduce the number of listener
Synchronize the product’s date and timesettingswithanNTPserver. GotoSetup > SystemOptions > Date & Time.
s and viewers. Decrease image resolution and compression.
e is selected under Setup > Video & Audio > Audio
is not selected and that the volume
49
AXIS Q1602 Network Camera
Troubleshooting
Distorted audio
Feedback loopsFeedback loops might appear in full-duplex mode. Try moving the m icrophone or the speaker, or
Storage and disk management problems
Video cannot be recorded
SD card cannot be mountedReformat the SD card and then click Mount.
Check that the correct Audio Input source is selected under Setup > Video & Audio > AudioSettings.
use half-duplex mode instead.
Check that the SD card is not write protected (that is, read only).
50
AXIS Q1602 Network Camera
Technical Specifications
Technical Specifications
Function/group
Camera
Item
Model
Image sensor
Lens
Day a nd NightAutomatically re m ova ble infrared-cut filter
Varifocal 2.8 - 8 mm, F1.2, DC-iris, IR corrected, CS-mount
Horizontal angle of view 100°-34°
Vertical angle of view 75°-26°
Diagonal angle of view 135°-43°
Color: 0.05 lux, F1.2
B/W: 0.008 lux, F1.2
1/29500 s to 2 s
Video
compression
Resolutions
Frame rate H.26430 fps in all resolutions
Frame rate
Motion JPEG
Video streaming
Image settings
Users20 simultaneous users
H.264 (MPEG-4 Part 10/AVC)
H.264 Baseline and Main Profile
Motion JPEG
768 x 576 to 160 x 90
30 fps in all resolutions
Multi-stream H.264 and Motion JPEG
H.264: 3 i ndividually configured streams in D1 and full frame rate
Motion JPEG: 3 individually configured streams in D1 and full frame rate
1 H.264 and 1 MJPEG streams in D1 and full frame rate
More stream s if identical or limited in frame rate or resolution
Controllable f ram e rate and ban dwi dth
VBR/CBR H.264
Compression, color, brightness, sharpness, contrast, white balance, exposure control,
exposure zones, backlight compensation, fine tuning of behavior at low light, wide
dynamic range - dynamic
Text and image overlay
Privacy mask
Mirroring of i
Rotation: 0°, 90°, 180°, 270°
Corridor Format™
External microphone input or line input, line output
Built-in microphone
3.5mm jack for mic/line in. Max 80mVpp for microphone/ Max 6.2 mVpp for line signal
Impedance: Min 1kΩ, Mic-power activated; Min 4 kΩ line
Tip: Signal/Bias
Ring: Bias
Sleeve: Ground
Power to external electret microphone: 1.3V - 2.6V (DC)
SNR: >40dB
Intelligent videoVideo motion detection, active tampering alarm, audio detection
EventsIntelligent video, external input
Alarm actionsFile upload via FTP, HTTP and email
Video buffer
Video access from
web browser
Sensitivity: -36dB ±2dB (0db=1V/Pa, 1kHz)
Max input (SPL): 100dB
control**, digest authentication, user access log
IPv4/v6, HTTP, HTTPS**, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP,
SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP,
DHCP, ARP, SOCKS ** This product includes software developed by the Open SSL Project
for use in the Open SSL Tool kit (www.openssl.org)
Open API for software integration, including the ONVIF specification available at
www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform from Axis
Communications, specifications available at www.axis.com
Support for A X IS Video Hosting System (AVHS) with One-Click Camera connection
Support for AXIS Camera Application Platform enabling installation of additional
applications
Notification via ema
External ou tput activation
Video and audio recording to edge storage
Pre- and post-a
Day/Night s witching
Status LE D activation
Playing au
48 MB pre- and post alarm
Camera live view
Video and audio recording to file (ASF)
Customizable HTML pages
Windows 7, Vista, XP, Server 2008, Server 2003
DirectX 9c or higher
For other operating systems and browsers see www.axis.com/techsup
dio clips
il, H TTP and TCP
larm vide o buffering
52
AXIS Q1602 Network Camera
Technical Specifications
Function/group
General
Installation aids
in software
Installation,
management and
maintenance
Casing
Processor,
memory
Power
Connectors
Edge storage
Operating
conditions
Approvals
Dimensions
(HxWxD)
Weight
Included
accessories
Video
management
software (not
included)
Optional
accessories
Focus assistant, remote back focus, pixel counter,
Axis Camera Management tool on CD and web-based configuration
Configuration of backup and restore
Firmware upgrades over HTTP or FTP, firmware available at www.axis.com
8-20 V DC or Power over Ethernet (PoE) IEEE 802.3af
max. 6.5 W , PoE Class 3
RJ-45 10BASE-T/100BASE-TX PoE
Terminal block for 1 alarm input and 1 output
3.5 mm jack for mic in (max 80mVpp) or line mono input (max 6.2mVpp)
3.5 mm jack for line mono output (max 2.8Vpp) to active speaker
SD/SDHC memory card slot (card not included)
Support for recording to network share (Network Attached Storage or file server)
0 °C to 50 °C (32 °F to 122 °F)
humidity 20 - 80% RH (non-condensing)
EN 55022 Class B, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1, EN 61000-6-2, EN
55024, FCC Part 15 Subpart B Class B, ICES- 003 Class B, VCCI Class B, C-tick AS/NZS
CISPR 22, KC, EN 60950-1, IEC60950-1
46 x 78 x 205 mm (1.8" x 3.1" x 8.1")
0.6 kg (1.3 lb)
Stand, connector kit, Installation Guide, CD with installation tools, recording software
and User’s Manual, Windows decoder 1-user license
AXIS Camera Station - Video management software for view ing and recording up to 50
cameras
See www.axis.com/products/video/software/ for more software applications via partners
• AXIS T90A Illuminators
• AXIS T8412 Installation Display
• AXIS Power over
• AXIS Ca me ra Station and video management software from Axis’ Application
Development Partners
Ethernet Midspan 1-port, AXIS T8122 DC midspan
Performance Considerations
When settings up your system, it is important to consider how various settings and situations will affect pe rfor m ance. Some factors
affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reache s its maximum, this will also affect the frame rate.
The following factors are among the most important to consider:
• High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.
• Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.
• Simultaneous viewing of different streams (resolution , compression) by different clients. Effect on frame rate and bandwidth.
• Accessing Motion JPEG and H .264 video streams simultaneously. Frame rate and bandwidth affected.
53
AXIS Q1602 Network Camera
Technical Specifications
• Heavy usage of event settings affect the product’s CPU load. Frame rate affected.
• Heavy network utilization due to poor infrastructure. Bandwidth affected.