Axis P3235-LVE Service Manual

AXISP32NetworkCameraSeries

AXISP3235–LVNetworkCamera

AXISP3235–LVENetworkCamera

UserManual

AXISP32NetworkCameraSeries

TableofContents

Aboutthismanual..........................................3

Solutionoverview...........................................4

Productoverview...........................................5

Findthedeviceonthenetwork................................6

Accessthedevice...............................................6

Aboutsecurepasswords..........................................6

Setup.....................................................7

Productwebpageoverview........................................7

Imagequality...................................................9

Privacymasks..................................................13

Overlays.......................................................13

Streamingandstorage...........................................14

Events........................................................15

Applications....................................................19

Troubleshooting............................................20

Resettofactorydefaultsettings...................................20

Checkthecurrentrmware.......................................20

Upgradethermware............................................20

Technicalissues,cluesandsolutions................................21

Performanceconsiderations.......................................

Specications..............................................23

LEDindicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

22

23
23
23
23

2

AXISP32NetworkCameraSeries

Aboutthismanual

Aboutthismanual

Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmaynotberelevantforyourproduct.

3

AXISP32NetworkCameraSeries

Solutionoverview

Solutionoverview

1

AXISP3235–LV

2

AXISP3235–LVE

3

Surveillancecenter

4

Audioout

5

Audioin

Thisisanexampleofhowtheproductscanbeinstalledandused.Theproductscanbeconnectedtoaspeakerviaaudiooutanda
microphoneviaaudioin,whichmakesitpossibletowatch,listenandbroadcastinformationfromthesurveillancecenter.

4

AXISP32NetworkCameraSeries

Productoverview

Productoverview

1

Networkconnector(PoE)

2

SDmemorycardslot

3

StatusLEDindicator

4

Controlbutton

5

Audio

6

I/O

5

AXISP32NetworkCameraSeries

Findthedeviceonthenetwork

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support

FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com

Accessthedevice

1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.

IfyouhaveaMaccomputer(OSX),gotoSafari,clickonBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.See
Setasecurepasswordfortherootaccountonpage6.

3.Theliveviewpageopensinyourbrowser.

Aboutsecurepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

•Changethedefaultpasswordthatcomeswitheachdevice.

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator .

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage6.

2.Retypethepasswordtoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

6

AXISP32NetworkCameraSeries

Setup

Setup

Productwebpageoverview

1

Liveviewcontrolbar

2

Liveview

3

Productname

4

Controls

5

Videocontrolbar

6

Settingstoggle

7

AXISP32NetworkCameraSeries

Setup

7

Settingstabs

Abouttheproduct'sbuilt-inhelp

Youcanaccessthebuilt-inhelpfromtheproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.

8

AXISP32NetworkCameraSeries

Setup

Imagequality

Aboutcapturemodes

CapturemodedenesthemaximumframerateavailableintheAxisproduct.Dependingonwhichcapturemodeyouselect,you
maynotbeabletouseWDR.

Acapturemodeconsistsofaresolutionandthecorrespondingframerateavailableintheproduct.Thecapturemodesetting
affectsthecamera’seldofviewandaspectratio.

Thelowerresolutioncapturemodeiscroppedoutfromthehighestresolution.

Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.

Selectcapturemode

Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheet.Tondthelatestversionofthedatasheet,gotoaxis.com

Howtofocus

1.Logintotheproduct’swebpageandgotoSettings>Image>Focus.

2.Tosetwhichareaoftheimagethatshouldbeinfocus,clickShowAFarea.Ifyoudon’tselectanautofocusarea,the
camerafocusesontheentirescene.Itisrecommendedtofocusonastaticobject.

3.ClickAutofocus.

4.Tonetunethefocus,usethefocusslider.

Aboutremotefocusandzoom

Theremotefocusandzoomfunctionalityallowsyoutomakefocusandzoomadjustmentstoyourcamerafromacomputer.Itisa
convenientwaytoensurethatthescene’sfocus,viewingangleandresolutionareoptimizedwithouthavingtovisitthecamera’s
installationlocation.

9

AXISP32NetworkCameraSeries

Setup

Left:nofocus.Right:remotefocusapplied.

Left:nozoom.Right:remotezoomapplied.

HowtobenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomatically
shifttonightmode.Innightmodethecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-whiteimages.
Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

2.EnableAllowIRilluminationandSynchronizeIRilluminationtousethecamera’sbuilt-inIRlightwhenthenight
modeisactivated.

Reducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

Note

Increasingthemaxshuttervaluecanresultinmotionblur.

•Theshutterspeedshouldbeasslowaspossible,whichmeansyoushouldsetmaxshuttertothehighestpossiblevalue.

•Reducesharpnessintheimage.

•Tryloweringthemaxgainvalue.

10

AXISP32NetworkCameraSeries

Setup

Handlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image.

2.Ifrequired,turnonWDRunderWidedynamicrange.

3.UsetheLocalcontrastslidertoadjusttheamountofWDR.

ImagewithoutWDR.

ImagewithWDR.

Note

WDRmaycauseartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

Monitorlongandnarrowareas

Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.

11

AXISP32NetworkCameraSeries

Setup

1.Dependingonyourproduct,turnthecameraorthe3-axislensinthecamera90°or270°.

Findoutmoreataxis.com/axis-corridor-format

Improvefacialrecognition

Tobetterrecognizethefaceofapersonpassingbythecamera,youcansettheoptimalpixelresolutionwiththecamera’spixel
counter.

1.GotoSettings>System>Orientationandclick.

2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexamplewhere
thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbythesidesof
therectangle.

Note

Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.

Aboutviewarea

Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts
ofthefullview,forexample,thesky.

12

AXISP32NetworkCameraSeries

Setup

Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.

Privacymasks

Hidepartsoftheimagewithprivacymasks

Whatisaprivacymask?

Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolororblurredimageelements.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Usingmultipleprivacymasksmayaffecttheproduct’sperformance.

Important

Setthezoomandfocusbeforecreatingaprivacymask.

Createaprivacymask

Tocreateaprivacymask,gotoSettings>Privacymask.

Overlays

Aboutoverlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.

Makethecamerashowatextoverlaywhenitdetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.Enter#Dinthetexteld.

6.Choosetextsizeandappearance.

Createanactionrule:

7.GotoSystem>Events>Actionrules.

8.CreateanactionrulewithAXISVideoMotionDetectionastrigger.

13

AXISP32NetworkCameraSeries

Setup

9.Fromthelistofactions,selectOverlaytext.

10.Type“Motiondetected”.

11.Settheduration.

Streamingandstorage

Choosevideocompressionformat

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Reducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Setupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

14

AXISP32NetworkCameraSeries

Setup

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Addaudiotoyourrecording

Editthestreamprolewhichisusedfortherecording:

1.GotoSettings>System>Streamproles.

2.SelectthestreamproleandclickModify.

3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.

4.ClickOk.

Recordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage14,orhaveanSDcardinstalled.

1.Gotothecamera’sliveview.

2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.

Towatchyourrecording:

1.ClickonStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Events

Events

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.

Triggeranaction

1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhenthecamerawillperformcertain
actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all
ofthemmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.

Recordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

15

AXISP32NetworkCameraSeries

Setup

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

7.Fromthelistofactions,selectRecordvideo.

8.Selectanexistingstreamproleorcreateanewone.

9.Enableandsetthepre-triggertimeto5seconds.

10.EnableWhiletheruleisactive.

11.Enableandsetthepost-triggertimeto60seconds.

12.SelectSDcardfromthelistofstorageoptions.

13.ClickOk.

RecordvideowhenaPIRdetectorsensesmotion

ThisexampleexplainshowtoconnectanAxisPIRdetectortothecamera,andsetupthecameratostartrecordingwhenthe
detectorsensesmotion.

Requiredhardware

•3-wirecable(ground,power,I/O)

•AxisPIRdetector

NO

TICE

NO NO

TICE TICE

Disconnectthecamerafrompowerbeforeconnectingthewires.Reconnecttopowerafterallconnectionsaredone.

Connectthewirestothecamera’sI/Oconnector

Note

ForinformationontheI/Oconnector,seeConnectorsonpage23

1.Connectthegroundwiretopin1(GND/-).

2.Connectthepowerwiretopin2(12VDCoutput).

3.ConnecttheI/Owiretopin3(I/Oinput).

ConnectthewirestothePIRdetector’sI/Oconnector

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AXISP32NetworkCameraSeries

Setup

1.Connecttheotherendofthegroundwiretopin1(GND/-).

2.Connecttheotherendofthepowerwiretopin2(DCinput/+).

3.ConnecttheotherendoftheI/Owiretopin3(I/Ooutput).

ConguretheI/Oportinthecamera’swebpage

1.GotoSettings>System>I/Oports.

2.Givetheinputmoduleadescriptivename.

3.TomakethePIRdetectorsendasignaltothecamerawhenitsensesmotion,selectClosedcircuitinthedrop-downlist.

TotriggerthecameratostartrecordingwhenitreceivesasignalfromthePIRdetector,youneedtocreateanactionrulein
thecamera’swebpage.

Recordvideowhenthecameradetectsloudnoises

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto
stoponeminuteafter.

Makesureaudioturnedon:

1.Setupthestreamproletoincludeaudio,seeAddaudiotoyourrecordingonpage15.

Makesuretheaudiodetectionissetup:

2.GotoSettings>System>Detectors>Audiodetection.

3.Adjustthealarmlevelaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectDetectorsandthenselectAudioDetection.

7.Fromthelistofactions,selectRecordvideo.

8.Selectthestreamprolewhereaudiohasbeenturnedonorcreateanewone.

9.Enableandsetthepre-triggertimeto5seconds.

10.EnableWhiletheruleisactive.

11.Enableandsetthepost-triggertimeto60seconds.

12.SelectSDcardfromthelistofstorageoptions.

13.ClickOK.

Useaudiotodeterintruders

Thisexampleexplainshowtoconnectaspeakertothecameraandsetituptoplayawarningmessagewhenthecameradetects
motioninarestrictedarea.

Requiredhardware

•Activespeakerwithbuilt-inamplierandconnectingwires

17

AXISP32NetworkCameraSeries

Setup

NO

TICE

NO NO

TICE TICE

Makesurethecameraisdisconnectedfrompowerbeforemakingtheconnections.Reconnecttopowerafterconnectingthe
wires.

Physicalconnection

1.Connecttheaudiowiretothespeakerfromthelineoutpinoftheaudioconnector .

2.ConnectthegroundingwiretothespeakerfromtheGNDpinoftheaudioconnector.

Addaudiocliptothecamera

1.GotoSettings>Audio>Outputandclick

2.ClickAdd.

3.SelectUploadunderAddAudioClipOptions.

4.BrowsetolocatetheaudioclipandclickUpload.

Totriggerthecameratoplaytheaudioclipwhenitdetectsmotion,createanactionruleinthecamera’swebpage.

toaddyouraudioclip.

Detecttamperingwithinputsignal

Thisexampleexplainshowtotriggeranalarmwhentheinputsignalhasbeencutorshort-circuited.Formoreinformationaboutthe
I/Oconnector,seepage24.

1.GotoSettings>System>I/OPortsandenableSupervisedI/O.

Createanactionrule:

2.GotoSettings>System>Eventsandcreateanactionrule.

3.Typeanamefortheactionrule.

4.Fromthelistoftriggers,selectInputSignalandthenDigitalinputport.SelectInput1andsetTamperedtoYes.

5.Fromthelistofschedules,selectAlways.

6.Fromthelistofactions,selectSendNoticationandthenselectarecipientorcreateanewrecipient.

7.ClickOK.

Sendanemailautomaticallyifsomeonespraypaintsthelens

1.GotoSystem>Detectors.

2.TurnonTriggerondarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.

3.SetadurationforTriggerafter.Thevalueindicatesthetimethatmustpassbeforeanemailissent.

Createanactionrule:

4.GotoEvents>Actionrulesandaddanactionrule.

5.Enteranamefortheactionrule.

6.Fromthelistoftriggers,selectDetectorsandthenselectTampering.

7.Fromthelistofactions,selectSendNoticationandthenselectarecipientfromthelistorclickNewRecipient
tocreateanewrecipient.

18

AXISP32NetworkCameraSeries

Setup

8.Enternameandaddressfortheemail.

9.ClickOk.

Applications

Applications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.

AXISPeopleCounter

AXISPeopleCounterisananalyticapplicationthatcanbeinstalledonanetworkcamera.

Thecounterisembeddedinthecamerawhichmeansyoudonotneedadedicatedcomputertoruntheapplication.
AXISPeopleCounterisintendedforretailenvironments,likestoresorshoppingmalls,orotherenvironmentswhereyouwantto
countpeople.

19

AXISP32NetworkCameraSeries

Troubleshooting

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage5.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.

Checkthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Upgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware

20

AXISP32NetworkCameraSeries

Troubleshooting

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

ProblemssettingtheIPaddress

Thedeviceislocatedona
differentsubnet

TheIPaddressisbeingused
byanotherdevice

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

Thedevicecannotbeaccessedfromabrowser

Cannotlogin

TheIPaddresshasbeen
changedbyDHCP

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/products/axis-companion

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage20.

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support

®

:

21

AXISP32NetworkCameraSeries

Troubleshooting

Problemswithstreaming

MulticastH.264only
accessiblebylocalclients

NomulticastH.264
displayedintheclient

PoorrenderingofH.264
images

Colorsaturationisdifferent
inH.264andMotionJPEG

Lowerframeratethan
expected

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

Ensurethatyourgraphicscardisusingthelatestdriver .Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.

•SeePerformanceconsiderationsonpage22.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingonthedeviceusedandcapturemodesavailable.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•RotatingthelensmanuallywillresultinbetterperformancecomparedtorotatingtheimagefromtheGUI.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

22

AXISP32NetworkCameraSeries

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.

LEDindicators

StatusLED

Unlit

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

Indication

Connectionandnormaloperation.

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

SDcardslot

NO

TICE

NO NO

TICE TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com

trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage20.

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

Audioconnector

4-pinwhiteterminalblockforaudioinputandoutput.

23

AXISP32NetworkCameraSeries

Specifications

FunctionPinNotes

GND

Ringpower

Microphone/Linein

Lineout

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.

1

2

3

4

Ground

12Vforexternalsource

Microphone(analogordigital)orlinein(mono).5Vmicrophonebiasisavailable.

Linelevelaudiooutput(mono).Canbeconnectedtoapublicaddress(PA)systemoran
activespeakerwithabuilt-inamplier.

Supervisedinput-Enablespossibilitytodetecttamperingonadigitalinput.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®

ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

4-pinterminalblock

FunctionPinNotes

DCground

DCoutput

DigitalInputor
SupervisedInput

DigitalOutput

Example

1

2

3

4

Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.

Connecttopin1toactivate,orleaveoating(unconnected)
todeactivate.Tousesupervisedinput,installend-of-line
resistors.Seeconnectiondiagramforinformationabouthow
toconnecttheresistors.

Internallyconnectedtopin1(DCground)whenactive,
andoating(unconnected)wheninactive.Ifusedwithan
inductiveload,e.g.,arelay,connectadiodeinparallelwith
theload,toprotectagainstvoltagetransients.

Specications

0VDC

12VDC
Maxload=25mA

0tomax30VDC

0tomax30VDC,opendrain,
100mA

24

AXISP32NetworkCameraSeries

Specifications

1

DCground

2

DCoutput12V,max25mA

3

Supervisedinput

4

Digitaloutput

25

UserManualVer.M2.3
AXISP32NetworkCameraSeries
©AxisCommunicationsAB,2018-2019

Date:February2019

PartNo.T10126197