Avocent IP 1020 User Manual

SwitchView® IP 1020

Remote Access Device

Installer/User Guide

USA Notification

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Consult the dealer or an experienced radio/TV technician for help.•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.•

Canadian Notiﬁcation

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Japanese Notiﬁcation

Korean Notiﬁcation

Safety and EMC Approvals and Markings

UL, FCC, cUL, ICES-003, CE, GS, VCCI, MIC, C-Tick

SwitchView® IP 1020 Remote Access Device

Instal ler/ User Guide

Avocent, the Avocent logo, The Power of Being There, SwitchView, DSView, Dambra ckas Video Compression and OSCAR are registered trademarks of Avocent Corporation or its affiliates. All ot he r ma rks are the property of their respective owners.

Instructions

This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

Dangerous Voltage

This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

Power On

This symbol indicates the principal on/off switch is in the on position.

Power Off

This symbol indicates the principal on/off switch is in the off position.

Protective Grounding Terminal

This symbol indicates a terminal which must be connected to earth ground prior to making any other connections to the equipment.

TABLE OF CONTENTS

Table of Contents

List of Figures ................................................................................................................ vii

List of Tables................................................................................................................... ix

Chapter 1: Product Overview.................... ....... ...... ....... ...... ...... ....... ...... ....... ...... ....... ..... 1

Features and Benefits ........................................................................................................................1

Accessing a remote access device via network connection........................................................1

Simple access to a target device.................................................................................................1

Chapter 2: Installation ...................................... ...... ....... ...... ...... ....... ............................... 3

SwitchView IP 1020 Remote Access Device Connectivity.................................................................3

Installation Overview.........................................................................................................................3

Getting started................................... ...... ...... .............................................................................5

Setting up your network..............................................................................................................5

Connecting the Remote Access Device Hardware.............................................................................5

SwitchView IP 1020 remote access device LEDs .......................................................................6

Adjusting Mouse Settings on Target Devices ....................................................................................6

iii

Chapter 3: Web Interface Operations............................................................................. 9

On-Board Web Interface.................................................. ....................................................... ...........9

Logging into the SwitchView IP 1020 remote access device....................................................10

The SwitchView IP 1020 Explorer Window.....................................................................................11

Using the side navigation bar...................................................................................................12

Using the top option bar ...........................................................................................................13

Managing local accounts..........................................................................................................14

Managing device properties.....................................................................................................14

Configuring LDAP...........................................................................................................................15

LDAP Overview parameters.....................................................................................................16

LDAP Search parameters.........................................................................................................17

LDAP Query parameters..........................................................................................................19

Appliance and Target Device Query Modes.............................................................................21

Setting up Active Directory for performing queries.................................................................23

Rebooting the appliance...........................................................................................................24

Managing local accounts..........................................................................................................24

iv SwitchView IP 1020 Remote Access Device Installer/User Guide

Access levels .............................................................................................................................24

Preemption levels......................................................................................................................25

Chapter 4: The Video Viewer......................................................................................... 27

The Video Viewer Window...............................................................................................................27

Launching a KVM Session...............................................................................................................28

Session time-out....................................... .................................................................................28

Video Viewer Window Features ......................................................................................................28

Changing the toolbar................................................................................................................30

Setting the window size.............................................................................................................30

Adjusting the view.....................................................................................................................30

Adjusting color depth................................................................................................................32

Additional video adjustment............................... ......................................................................32

Target video settings.................................................................................................................33

Contrast and brightness............................................................................................................34

Detection thresholds....................................................... .................................................... ......34

Block Noise Threshold and Pixel Noise Threshold ..................................................................34

Automatic video adjustment......................................................................................................34

Refresh Image...........................................................................................................................35

Video Test Pattern ....................................................................................................................35

Adjusting mouse options...........................................................................................................35

Cursor type ...............................................................................................................................35

Mouse scaling...........................................................................................................................37

Vendor-specific video settings..................................................................................................37

Mouse alignment and synchronization.....................................................................................37

Using Keyboard Pass-through.........................................................................................................38

Using Macros...................................................................................................................................38

Saving the View................................................................................................................................39

Closing a Video Viewer Window Session ........................................................................................39

Appendices..................................................................................................................... 41

Appendix A: Flash Upgrades...........................................................................................................41

Appendix B: Technical Specifications.............................................................................................43

Appendix C: Sun Advanced Key Emulation..................................................................................... 45

Appendix D: Reset to Factory Defaults...........................................................................................47

Table of Contents v

Appendix E: Technical Support.......................................................................................................48

vi SwitchView IP 1020 Remote Access Device Installer/User Guide

LIST OF FIGURES

List of Figures

Figure 1.1: Example SwitchView IP 1020 Remote Access Device Configuration ............................2

Figure 2.1: Basic SwitchView IP 1020 Remote Access Device Configuration .................................4

Figure 3.1: SVIP 1020 Explorer (User Login) Screen ....................................................................11

Figure 3.2: Avocent SwitchView IP 1020 Explorer Window...........................................................12

Figure 3.3: LDAP Overview Page in the OBWI..............................................................................17

Figure 3.4: LDAP Search Page in the OBWI..................................................................................18

Figure 3.5: LDAP Query Page in the OBWI...................................................................................20

Figure 3.6: Active Directory - KVM User.......................................................................................21

Figure 3.7: Active Directory - KVM Appliance Admin..................................... ...... ..... ...................22

Figure 3.8: Active Directory - Define Groups.................................................................................23

Figure 4.1: Video Viewer Window (Normal Window Mode) ..........................................................29

Figure 4.2: Manual Video Adjust Dialog Box.................................................................................33

Figure 4.3: Video Viewer Window with Local and Remote Cursors Displayed .............................35

vii

viii SwitchView IP 1020 Remote Access Device Installer/User Guide

LIST OF TABLES

List of Tables

Table 1.1: Descriptions for Figure 1.1..............................................................................................2

Table 2.1: Descriptions for Figure 2.1..............................................................................................5

Table 3.1: On-Board Web Interface Supported Operating Systems and Browsers...........................9

Table 3.2: Descriptions for Figure 3.2............................................................................................12

Table 3.3: Viewing Appliance Information......................................................................................15

Table 3.4: Allowed Operations by Access Level..............................................................................25

Table 4.1: Descriptions for Figure 5.1............................................................................................29

Table 4.2: Descriptions for Figure 5.2............................................................................................33

Table 4.3: Descriptions for Figure 5.3............................................................................................36

Table B.1: SwitchView IP 1020 Remote Access Device Product Specifications.............................43

Table C.1: Sun Key Emulation ...................................................................................................... 45

Table C.2: PS/2-to-USB Keyboard Mappings.................................................................................46

x SwitchView IP 1020 Remote Access Device Installer/User Guide

CHAPTER

Product Overvi ew

Features and Benefits

The Avocent SwitchView® IP 1020 remote access device combines analog and digital technology to provide flexible control of data center servers, and to facilitate the OA&M (operations, activation and maintenance) of remote branch offices where trained operators may be unavailable. The remote access device provides our customers with a significant reduction of cable volume, secure remote access and flexible server management from anywhere at anytime.

The SwitchView IP 1020 device is a keyboard, video and mouse (KVM) remote access device configurable for analog (local) or digital (remote) connectivity. Video resolutions up to 1280 x 1024 are supported for remote users. Enhanced video quality of up to 1600 x 1200 is available to local users via the video port.

The IP-based SwitchView IP 1020 remote access device gives you flexible target device management control from anywhere in the world.

Accessing a remote access device via network connection

No special software or drivers are required on the attached, or client, computers. Users access the SwitchView IP 1020 remote access device and an attached system via the Ethernet from a client computer, such as a PC. Clients can be located anywhere a valid network connection exists. Both IPv4 (default) or IPv6 modes are supported.

Simple access to a target device

When a user selects the target device, the video of the selected target device is displayed in a Video Viewer window.

2 SwitchView IP 1020 Remote Access Device Installer/User Guide

Figure 1.1: Example SwitchView IP 1020 Remote Access Device Configuration

Table 1.1: Descriptions for Figure 1.1

Number Description 1 Ethernet 2 Analog User 3 Digital User (Computer with Internet browser) 4 SwitchView IP 1020 Remote Access Device

CHAPTER

Installation

SwitchView IP 1020 Remote Access Device Connectivity

The SwitchView IP 1020 remote access device transmits keyboard, video and mouse (KVM) information between operators and a target device attached to the remote access device over a network using an Ethernet connection.

The SwitchView IP 1020 remote access device uses TCP/IP for communication over Ethern et. You can access and control your target device with GUI-based simplicity using the built-in web server.

Installation Overview

The general procedure for setting up and installing a SwitchView IP 1020 remote access device is as follows:

• Unpack the switch and verify that all components are present and in good condition.

• Make all hardware connections between the power sou rce, r emote access dev ice, tar get d evice

and the Ethernet connection.

• Turn on the power and verify that all connections are working.

• Make the appropriate mouse setting adjustments. Figure 2.1 illustrates a basic configuration for the SwitchView IP 1020 r emote access device, u sing

the SwitchView IP 1020 model for the example. Descriptions follow in Table 2.1.

4 SwitchView IP 1020 Remote Access Device Installer/User Guide

Figure 2.1: Basic SwitchView IP 1020 Remote Access Device Configuration

Table 2.1: Descriptions for Figure 2.1

Number Description Number Description 1 Local User 5 Ethernet

Chapter 2: Installation 5

2 SwitchView IP 1020

Remote Access Device

3 Optional USB Port 7 Remote User 4

CPS2-6A Cable

Getting started

Before installing your SwitchView IP 1020 remote access device, refer to the following lists to ensure you have all items that shipped with the SwitchView IP 1020 remote access device, as well as other items necessary for proper installation.

Supplied with the SwitchView IP 1020 remote access device

• Power adaptor

• Power cord

• Avocent CPS2-6A cable

• SwitchView IP 1020 Remote Access Device Quick Installation Guide

Additional items needed

• One CAT5 patch cable for network connectivity (4 pair UTP)

Setting up your network

The SwitchView IP 1020 remote access device system uses IP addresses to uniquely identify the switch and the target device. The SwitchView IP 1020 remote access device family supports both Dynamic Host Configurati on Pr otocol (DHC P) and static IP address ing. Avocent reco mmends that IP addresses be reserved for each SwitchView IP 1020 remote access device and that they remain static while the switches are connected to the network.

6 Server

Connecting the Remote Access Device Hardware

T o connect and power your SwitchView IP 1020 remote access device:

1. Power down the target server that will be attached to your SwitchView IP 1020 remote access

device. Locate the power adaptor and cord that came with your remote access device. Plug the

barrel connector into the back panel of the SwitchView IP 1020 device, the AC power cord

into the adaptor block and the AC connector into an appropriate AC wall outlet.

6 SwitchView IP 1020 Remote Access Device Installer/User Guide

WARNING: The power cord is considered the main disconnect device.

2. T o connect a local u ser , p lug a VGA monitor into the po rt labeled LOCAL VIDEO on the back

panel of the remote access device. Plug the PS/2 keyboard and mouse cables into the

appropriately labeled ports located on the front of the remote access device.

3. To connect to the server, plug one end of the CPS2-6A cable into the server’s VGA, keyboard

and mouse ports. Plug the other end into the SERVER VGA, keyboard and mouse ports on the

back panel of the SwitchView IP 1020 remote access device.

NOTE: If using USB keyboard and mouse peripherals, plug one end of a USB cable into the server and the other end into the optional USB port on the SwitchView IP 1020 device. Disconnect the PS/2 connectors of the CPS2-6A cable from the server, if applicable.

4. Plug a CAT 5 patch cable from your Ethernet network into the LAN port on the back of the

SwitchView IP 1020 remote access device.

5. Power up the target device and then the SwitchView IP 1020 remote access device. After

approximately one minute, the device will complete initialization and display video on the

local port monitor.

6. Point your web browser to the default IP address https://192.168.1.254 to access the dev ice.

7. Log in to the SVIP1020 Explorer window and, using the top menu bar, select Appliance-

Appliance Settings-Network. Enter the appropriate addressing information for your network.

NOTE: The default username is Admin with no password.

SwitchView IP 1020 remote access device LEDs

The front panel of the SwitchView IP 1020 remote access device features a blue LED that indicates remote connection. On the back panel of the device, a green LED indicates power. If the power LED blinks continuously, the device is in recovery mode.

Also, on the back panel of the device, the two LEDs for the LAN connector do the following:

• Illuminates green when a valid connection to the network is established and blinks when there

is activity on the port Illuminates amber to indicate that you are communicating at the 100 Mbps rate when using an

Ethernet connection

Adjusting Mouse Settings on Target Devices

Before a computer connected to the SwitchView IP 1020 remote access device can be used for remote user control, you must set the target mouse speed and turn off acceleration. For machines running Microsoft mouse driver.

Windows® (Windows NT

, 2000, XP, Server 2003), use the default PS/2

Chapter 2: Installation 7

To ensure that the local mouse movement and remote cursor display remain in sync, mouse acceleration must be set to “none” for all user accounts accessing the target computer with the SwitchView IP 1020 remote access device. Mouse acceleration m ust also be s et to “non e” on every remote system. Special cursors should not be used and cursor visibility options, such as pointer trails,

Ctrl key cursor location animations, cursor shadowing and curs or hiding, sh ould also be

turned off.

+ 43 hidden pages