Appendix A Troubleshooting ......................................................................... 51
1
Chapter 1 In the Box
EzRecorder 310
Power adapter
Power adapter outlet module
HDMI cable
IR blaster cable
Quick guide
Thank you for purchasing EzRecorder 310. Please read this user manual carefully to ensure proper
use of this product. We recommend you to keep it for future reference.
Please confirm that the package contains the following items. If any of the package contents are missing
or damaged, please contact the distributor immediately.
2
Remote control (batteries included)
The accessories that come with the package may slightly vary depending on different sales regions.
EzRe cor der 310 is mad e f or r ecordin g an d c aptu rin g medi a ma ter ial s that are legal ly owne d or li censed by
the user only. Any violat ion of copyrig hts or o ther intel lect ual pr oper ty righ ts i s n ot allowed.
AVerMedia regularly releases the latest version of firmware for EzRecorder 310. Having the latest
firmware enhances the functionality of EzRecorder 310. To downloa d the l atest fi rmwa re fil e, please g o to
www.avermedi a.co m a nd then enter the mod el n ame in Pr oduc t S earch field. For firmware info , r efer to
Prod uct Informati on ( p.48).
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Chapter 2 Parts and Ports
2.1 Control Panel
1
Record
Press to start / stop recording.
Hold down the button for four seconds to force shut down EzRecorder 310.
2
Power
Press to turn the unit on.
2.2 Infrared Sensor
The button panel found on the front of the unit provides quick access to commonly used functions.
When using the remote control, aim it at the infrared (IR) sensor located at the front panel of the unit.
The remote control must be held at an angle within 30 degrees perpendicular to the IR sensor to
function correctly. The distance between the remote control and the sensor should not exceed 6 meters
(20 feet).
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2.3 LED Indicator
1 HDMI source LED indicator
2 YPbPr source LED indicator
3 Record status LED indicator
4 Power status LED indicator
Status
Source
Record
Power
Powered on
Solid green
Ready to
record/snapshot
Solid green
Solid green
Recording
Solid green
Breathing
Solid green
Take a snapshot
Flashes red
once
Flashes red
once
Flashes red
once
Unable to
record/snapshot
Solid green
Flashes green
continuously
No source
Flashes green
continuously
Source is available
Solid green
Powering off
Solid green
Flashes green
continuously
Pass-through ON
when powering off
Solid orange
Recording paused
Solid red
Solid red
Solid red
Finishing recording
Solid green
Flashes red
continuously
Solid green
The LED indicators on the front of the unit show the device’s status.
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Condition
Source
Record
Power
Storage space is low
Solid green
Glows at a
slow pace
Solid green
Device is not ready
Flashes green
continuously
no storage/ no signal/
protected content
Flashes green
continuously
Accepting a remote
control command
Flashes green
once
2.4 Connection Ports
1 USB slot
2.4.1 Front View
USB s lot i s for external har d dri ve stora ge de vic e con nection as well as for firmware upgrad e via st orage device .
USB hub is not sup por ted.
Ther e wi ll be no func tio n or re ply whe n conne ctin g EzRec order 3 10 to the comput er via USB.
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1 Component video input
4 HDMI output
2 Audio L/R input
5 LAN port
3 HDMI input
6 DC-IN
2.4.2 Rear View
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Chapter 3 Installation and First-Time Setup
3.1 Hardware Installation
Before maki ng the con nection s, make sure t o set STB’s vide o ou tput to “C ompo nen t” a nd adjust its out put
reso lution to 108 0i o r be low. The n power yo ur STB off.
If y ou woul d li ke to i nsta ll internal ha rd drive, in stal l it be for e ma king th e co nne ctio ns.
Make su re that the ca bles ar e fi rml y connected and th at neit her of the cables are loose. If any of th e ca ble s ar e
loos e or di sconnected , t here may be a los s o f si gnal or screen co lor pro ble ms.
Please follow the steps below to properly connect EzRecorder 310 to your set-top box (STB) and TV.
Step 1
Connecting EzRecorder 310 to Your Set-top Box
Connect one end of the an HDMI cable or a component video cable to the rear of EzRecorder 310 and
the other end to the HDMI or COMPONENT VIDEO OUT (red, green, and blue) port on your STB.
If you are using a component cable for video, you’ll need a composite cable for audio. Connect one end
of the composite audio cable to the AUDIO IN port on the rear of EzRecorder 310 and the other end to
the AUDIO OUT (red and white) port on the STB.
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Step 2
Connecting EzRecorder 310 to Your TV
Take another HDMI cable and connect one end to the HDMIOUT port on the rear of EzRecorder 310
and the other end to the HDMI IN port on your TV.
Step 3
Connecting IR Blaster Cable
Step 3-1:
Use a soft cloth to gently clean and remove any dust on the infrared (IR) sensor of your STB.
Step 3-2:
Connect the IR blaster cable to the IR BLASTER port on the rear of the device. Make sure you snap the
cable securely in place.
Step 3-3:
Peel off the sticker on the back of IR emitter and stick the IR emitter right to the STB IR sensor window.
To make sure it is properly attached, use your thumb to secure the emitter with a little pressure for at
least 3 seconds.
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The lo cation of IR sensor window on ST B v ari es. To f ind th e exa ct locatio n of the I R s ens or, refer to t he guide
that co mes with yo ur STB.
Step 4
Powering on Your STB
Power on your STB.
Step 5
Installing the Power Adapter
Slide the power adapter outlet module into the groove on the power adapter.
Step 6
Connecting the Power Adapter
Connect the power adapter connector to the DC-IN port on the rear of the device. Then plug the power
adapter to a wall outlet.
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If y our TV i s n ot disp layi ng vide o p rope rly, plea se chec k the f oll owings:
Make sure that yo ur TV is set on the cor rec t in put source (COMPO NENT IN). Sw itch vi deo inp ut by pr essi ng
the input s electio n butto n ( "In put "/" Sour ce"/ "TV /AV") on t he T V r emote c ontrol.
Supp orted resolutio ns vary depen ding on the TV model in use. For details, please refer to the guide that
come s with your TV.
Chec k vi deo ou tput settin gs o f y our STB .
Powe r off EzRe cor der 310 and the n make sure that the device is conne cted pro perl y and with the pro per
cabl es.
If t her e is still no vide o si gnal on TV, re fer to FAQ a t www.averme dia .co m fo r furth er trou bleshoo ting.
Step 7
Powering on EzRecorder 310
Press the power button on the front panel of the device.
Or
Aim the remote control at the infrared sensor located on the front panel of the device. Then press
POWER on the remote.
The LED indicator then lights up green, indicating that the device is on.
Step 8
Check Video on TV Screen
Turn on your TV and make sure the screen is properly displayed.
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3.2 Storage Device Installation
3.2.1 Internal HDD Installation
It i s hi ghl y r ecommend ed to u se a ne w unformat te d ha rd drive o r a har d dr ive for matted as NTFS file
system. The sup por ted maxi mum st orag e capa city of the hard drive i s 2 TB.
Before installing or removing the internal HDD, please disconnect the power supply from EzRecorder 310 to avoid
data loss.
Remo ving in ter nal HDD immediately after powering-off may cause personal injury due to heat. Please wait until
the HDD cools down completely (it takes approximately 10 minutes) before any attempt to remove it.
EzRecorder 310 supports 2.5 inch internal hard drive (HDD) and external USB hard drive. You can
choose to save the videos and snapshots either to an internal hard drive or an external USB drive.
Step 1
Removing the HDD Lid
Use your fingertip to flip open the HDD lid, located on the bottom of EzRecorder 310. Lift off the lid and
set it aside.
Step 2
Measuring HDD Height
Use a ruler to measure the height of your HDD (7 mm, 9.5 mm, or 12.7 mm).
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Using a 7 mm HDD:
Using a 9.5 mm HDD:
Using a 12.7 mm HDD:
The device with measurement marked on the inner HDD lid may vary by region. Please read the instructions according
to the device purchased.
Step 3
Adjusting the Rotary Knob
Adjust the rotary knob attached to the inner side of the lid to fit the height of your HDD.
The default position of the rotary knob fits HDD with 9.5 mm height. If you use a 7 mm HDD, rotate the
rotary knob to the other direction. For a 12.7 mm HDD, you need to remove the rotary knob using a
screwdriver.
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Step 4
Inserting the HDD
Place the HDD on the slot with the sticker-side facing up and the HDD connector end facing the SATA
connector.
Align and insert the HDD connectors all the way into the SATA connectors attached to the slot. Push in
firmly to secure them.
Step 5
Replacing the HDD Lid
Place the HDD lid back and snap it into place.
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3.2.2 USB Storage Device Insertion
It is highly recommended to use an NTFS-formatted internal hard drive.
If you would like to use an external hard drive, do not remove your portable USB hard drive before an incoming
schedule starts; otherwise, the scheduled task may fail to start.
If you connect another hard drive to EzRecorder 310, please go to Menu > Setting s > Disk Manageme nt >
Storage Des tina tio n to re-select desired storage destination for both recorded files and snapshots.
To avoid data loss, please safely remove your external storage device before unplugging it from EzRecorder 310
(See p.31 for details).
If your hard drive is not detected, keep the hard drive connected and restart EzRecorder 310 or format current drive to
NTFS file system (please download the free application of “HP USB Storage Format Tool” from the FAQ of AVerMedia
website). If problem remains unsolved, refer to FAQ a t w ww.av erme dia .co m fo r f urt her trouble shootin g.
It is common to have a hard drive with a slightly decreased capacity after formatting.
Connect your portable USB hard drive to the USB port on the front of EzRecorder 310.
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3.3 Setup Wizard
Step 1
Selecting Language
When the welcome page appears, use ▲/▼ to
select your preferred language. Press OK to
confirm.
Step 2
A/V Pass-Through
It is advised to turn ON A/V pass-through.
Step 3
Reminder
Make sure an NTFS-formatted hard drive is
connected or installed to the device.
Check the connection of network.
Press OK to start setup.
A router which supports DHCP IP network is
recommended. Also, refer to Ch. 6.2 for manual
connection setup.
Make sure to i nsta ll inte rna l h ard drive or ext ern al USB sto rage device be for ehan d.
For the first -ti me initi ali zati on, a sh ort dura tio n of blac k sc reen (ap pro ximately 20 seconds) is foll owed by an
AVerMedi a l ogo. The bl inki ng green s tatu s li ght ind ica tes tha t EzRe cor der 310 is startin g up. P lea se wait
unti l t he welc ome scre en app ears .
When the first time you power on EzRecorder 310 unit, the setup wizard appears. The following steps
guide you through the initial configuration process.
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