AVer IWH5000 User Manual

IWH5000 series
IWH5416+16
IWH5416 Touch II
v 1.1.0.0
FCC NOTICE (Class A)
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Federal Communications Commission Statement
NOTE- This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by tuning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/television technician for help.
Class A ITE
Class A ITE is a category of all other ITE which satisfies the class A ITE limits but not the class B ITE limits. Such equipment should not be restricted in its sale but the following warning shall be included in the instructions for use: Warning ─This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
European Community Compliance Statement (Class A)
This product is herewith confirmed to comply with the requirements set out in the
Council Directives on the Approximation of the laws of the Member States relating to Electromagnetic Compatibility Directive 2004/108/EC.
Warning - This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures to correct this interference.
The mark of Crossed-out wheeled bin indicates that this product must not be disposed of with your other household waste. Instead, you need to dispose of the waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. For more information about where to drop off your waste equipment for recycling, please contact your household waste disposal service or the shop where you purchased the product.
DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this documentation, its quality, performance, merchantability, or fitness for a particular purpose. Information presented in this documentation has been carefully checked for reliability; however, no responsibility is assumed for inaccuracies. The information contained in this documentation is subject to change without notice. In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use this product or documentation, even if advised of the possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for
description purpose only belong to each of their companies.
COPYRIGHT
© 2013 AVer Information Inc. All rights reserved. All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or specifications are subject to change without prior notice.
WARNING
- TO REDUCE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.
- GUARANTEE BECOMES VOID IN CASE OF ANY UNAUTHORIZED MODIFICATIONS INTO DOM CONTENTS.
- DO NOT REMOVE REMOVABLE HDD BAY SHILE SYSTEM IN USE. IT WOULD DAMAGE DOM CONTENTS.
- DO NOT INSTALL DVR IN THE AIRTIGHT ENVIROEMENT. IT WOULD CAUSE
INSTABILITY OF THE SYSTEM.
- While transporting the DVR server to other location, we suggest removing hard disk
from DVR server to avoid the unexpected condition to damage the hard disk.
CAUTION
IF THERE IS ANY DAMAGE, SHORTAGE OR INAPPROPRIATE ITEM IN THE PACKAGE, PLEASE CONTACT WITH YOUR LOCAL DEALER. WARRANTY VOID FOR ANY UNAUTHORIZED PRODUCT MODIFICATION.
Caution symbol is intended to alert the user of the important installation and operating instructions. Fail to comply may damage the system.
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Information symbol is intended to provide additional information for the purpose of clarification.
Manual Conventions
The following conventions are used throughout this manual
CONTENTS
Chapter 1 Introduction ................................................................................... 1
1.1 Package Contents ...................................................................................... 1
1.1.1 IWH5416+16(32CH) .......................................................................... 1
1.1.2 IWH5416 Touch II(16CH) ................................................................... 1
1.1.3 Optional Accessories .......................................................................... 1
1.2 Hardware Introduction ................................................................................ 2
1.2.1 Front Panel ........................................................................................ 2
1.2.1.1 6HDD Bay Model ................................................................ ............ 2
IWH5416+16(32CH) .......................................................................... 2
IWH5416 Touch II(16CH) ................................................................... 3
1.2.1.2 4HDD Bay Model ................................................................ ............ 5
IWH5416+16(32CH) .......................................................................... 5
IWH5416 Touch II(16CH) ................................................................... 6
1.2.2 Back Panel(32CH/16CH) ................................................................... 8
Chapter 2 Hardware Installation .................................................................... 9
2.1 Hard Disk Installation ................................................................................. 9
2.1.1 6HDD Bay Model(32CH/16CH) .......................................................... 9
2.1.2 4 HDD Bay Model(32CH/16CH) ....................................................... 11
2.2 Connecting Device ................................................................................... 12
2.2.1 IWH5416+16(32CH) ........................................................................ 12
2.2.2 IWH5416 Touch II(16CH) ................................................................. 14
2.2.3 RS485 Cable Definition .................................................................... 16
2.3 Pin Definition of Sensor/Relay/RS485 Port .............................................. 17
2.3.1 Pin definition of Sensor and Relay ................................................... 17
2.3.2 Pin Definition of RS485 Port ............................................................ 18
Chapter 3 Setup Wizard ............................................................................... 19
System Setting Wizard ........................................................................................ 20
Network Setting Wizard ....................................................................................... 22
Display Setting Wizard ........................................................................................ 25
Storage Setting Wizard ........................................................................................ 26
Chapter 4 Using the DVR Software ............................................................. 35
4.1 Familiarizing the Functions in Preview Mode ........................................... 35
4.1.1 Using Event Log Viewer ................................................................... 42
4.1.1.1 Using POSViewer ......................................................................... 44
4.1.1.2 Using Counting Log Viewer........................................................... 45
4.1.1.3 Using the Object Viewer................................................................ 47
4.2 Familiarizing the Buttons in Playback Mode ............................................. 49
4.2.1 To Cut and Save the Wanted Portion of the Recorded Video ........... 55
4.2.2 To Bookmark a Section of the Video ................................................ 56
4.2.3 To Search Using the Visual Search .................................................. 58
4.2.4 To Search Using the Event Search .................................................. 59
4.2.5 To Search Using the Intelligent Search ................................ ............ 60
4.3 Familiarizing the Buttons in Compact Mode ............................................. 61
4.4 Function Buttons in PTZ Camera Controller............................................. 62
4.5 Setting Up and Using the Emap ............................................................... 63
4.5.1 To Set Up the Emap ......................................................................... 63
4.5.2 To Use the Emap.............................................................................. 64
4.6 To Setup the PTZ/IP PTZ Camera ........................................................... 65
4.6.1 Setup the PTZ Camera .................................................................... 65
4.6.2 Setup the IP PTZ Camera ................................................................ 67
Chapter 5 Customizing the DVR System .................................................... 69
5.1 System Setting ......................................................................................... 69
5.1.1 To Set the POS Setting ................................ .................................... 87
5.1.1.1 General Setting ............................................................................. 87
5.1.1.2 Advanced Setting .......................................................................... 94
5.1.1.3 POS Database Setting .................................................................. 95
5.1.2 To Restore the Configuration ........................................................... 96
5.2 Camera Setting ...................................................................................... 100
5.2.1 Setup the Object Counting ............................................................. 107
5.2.2 To Setup the FaceFinder ................................................................ 109
5.2.3 Setup PTZ Tracking ........................................................................ 111
5.2.4 Create a Camera Group ................................................................. 113
5.3 Recording Setting ................................................................................... 117
5.3.1 To Mask/Shield an area on the screen ........................................... 122
5.3.2 To Playback Encrypted Video......................................................... 122
5.4 Network Setting ...................................................................................... 123
5.5 Schedule Setting .................................................................................... 126
5.6 Backup Setting ....................................................................................... 128
5.6.1 Setup Quick Backup....................................................................... 129
5.7 Sensor Setting ................................ ................................ ........................ 130
5.7.1 To Setup External I/O Box .............................................................. 131
5.8 Relay Setting .......................................................................................... 133
5.9 Alarm Setting ................................................................ .......................... 134
5.9.1 To Setup Alarm Relay ..................................................................... 143
5.9.2 To Setup the Alarm Sound Setting ................................................. 144
5.9.3 To Setup Send E-mail Setting ........................................................ 145
5.9.4 To Setup FTP Setting ..................................................................... 146
5.9.5 To Setup Alarm Recording Setting ................................................. 147
5.9.6 To Setup SMS/MMS Setting ........................................................... 148
5.9.7 To Setup PTZ Preset Point ............................................................. 149
5.9.8 To Setup Alarm SOP: ..................................................................... 149
5.9.9 To Setup CMS Setting .................................................................... 150
5.9.10 To Setup POS Keyword Setting ..................................................... 151
5.9.11 Missing, Suspicious Object, and Scene Change Detected ............ 152
5.10 User Setting ........................................................................................... 155
Chapter 6 Playback Backup Video on PC ................................................ 157
6.1 Familiarizing the Buttons in QPlayer ...................................................... 157
6.1.1 To Cut and Save the Wanted Portion of the Recorded Video ......... 160
6.1.2 To Search Using the Visual Search ................................................ 161
6.1.3 To Search Using the Event Search ................................................ 161
6.1.4 To Search Using the Intelligent Search ................................ .......... 161
Chapter 7 Using the Remote Programs .................................................... 162
7.1 Familiarizing the Buttons in PCViewer ................................................... 163
7.1.1 PCViewer Screen ........................................................................... 163
7.1.2 PCViewer Control Panel ................................................................ 165
7.1.3 Playback Mode Control Panel ........................................................ 167
7.1.4 To Setup Remote System Setting .................................................. 169
7.1.4.1 Basic Setting ............................................................................... 169
7.1.4.2 Advance Setting .......................................................................... 171
7.2 Familiarizing the Buttons in Remote Console......................................... 196
7.2.1 To Setup Remote Console Setting ................................................. 198
7.2.2 Familiarizing the Buttons in PTZ Camera Controller ...................... 200
7.3 Using the Remote Playback ................................................................... 201
7.3.1 Familiarizing the Buttons in Local Playback Mode ......................... 203
7.3.2 Familiarizing the Buttons in RealTime Playback Mode .................. 206
7.3.3 Familiarizing the Buttons in Download and Playback Mode ........... 209
7.3.4 To Cut and Save the Wanted Portion of the Recorded Video ......... 212
7.3.5 To Search Using the Visual Search ................................................ 213
7.3.6 To Search Using the Event Search ................................................ 214
7.3.7 To Search Using the Intelligent Search ................................ .......... 215
Chapter 8 Web Tools .................................................................................. 216
8.1 Remote iSetup ....................................................................................... 217
8.1.1 To Add DVR server......................................................................... 217
8.1.2 To Setup Remote DVR Server ....................................................... 218
8.2 Remote iBackup ..................................................................................... 219
Appendix A Registering Domain Names ..................................................... 227
Appendix B Network Service Port .............................................................. 231
Appendix C Pin Definition of Audio In Port ............................................... 232
Appendix D USB Recovery ......................................................................... 233
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-
If there is any damage, shortage or inappropriate item in the package contents,
please contact with local dealer.
-
Rack ear is an optional accessory.
6HDD Bay model
4HH Bay model
IWH5000 series unit Optical USB mouse Software CD (Manual and Quick Guide are
included)
RS-485 cable
Power Cord (*The power cord may vary
according to the local electricity system.)
DVI cable (16CH) Audio in cable (2 Spot monitor cables are
included)
4HDD bay model
6 HDD bay model
IWH5216 Touch II unit  Optical USB mouse Software CD (Manual and Quick Guide are
included)
RS-485 cable
Power Cord (*The power cord may vary
according to the local electricity system.)
DVI cable (16CH) Audio in cable (2 Spot monitor cables are
included)
Loop through cable(16channels)
Remote controller
Rack ears
IR Extended Cable
Chapter 1 Introduction
1.1 Package Contents
1.1.1 IWH5416+16(32CH)
1.1.2 IWH5416 Touch II(16CH)
1.1.3 Optional Accessories
1
Name
Function
(1) Power
Power on the DVR unit
(2) IR Sensor port
For extended IR sensor cable(optional)
(3) IR Sensor
Receive signal from the remote control to operate the DVR unit
(4) USB port
2 x USB 2.0 ports for connecting USB device, ex: USB pen drive, external hard disk, mouse…and so on.
(5)&(7) Removable HDD
drawer
Each HDD bay can be installed one(1) SATA hard disk(see also Chapter 2.1.2)
(6) LED display panel
Display current hard disk free space and system temperature.
1.2 Hardware Introduction
1.2.1 Front Panel
1.2.1.1 6HDD Bay Model
IWH5416+16(32CH)
2
Name
Function
(1) Power
Power on the DVR unit
(2) IR Sensor port
For extended IR sensor cable(optional)
(3) IR Sensor
Receive signal from the remote control to operate the DVR unit
(4) USB port
2 x USB 2.0 ports for connecting USB device, ex: USB pen drive, external hard disk, mouse…and so on.
(5)&(9) Removable HDD
drawer
Each HDD bay can be installed one(1) SATA hard disk(see also Chapter 2.1.2)
(6)
MENU
Call out system setup menu on preview mode
Call out playback menu on playback mode
(7) Playback Control buttons
To playback video at slower speed of 1/2x, 1/4x, 1/6x, 1/8x, 1/16x, or 1/32x.
To rewind the recorded video
Enter
Confirm or make a selection
To pause playback
To start playback
To playback video at faster speed of 2x, 4x, 6x, 8x, 16x, or 32x.
(8)
CH
Press the button can select channel 1, 2, 3, 4, 5… to channel
16.
(10)
Press the button can select single, QUAD, 9-split screen, 16-split screen, 7+1 split screen, and 12+1 split screen mode.
IWH5416 Touch II(16CH)
TIP
Touch the blue word, button center, blue arrow, and blue area to make a selection or functional.
3
Name
Function
(11)
Move cursor to left, right, up, and down direction DVR application interface and function setup window.
To move PTZ camera lens to left, right, up and down in PTZ mode
Touch the blue area to go to next or previous frame. Go forward direction is Next frame and backward direction is Previous frame.
(12) LED display panel
Display current hard disk free space and system temperature.
(13) Mode
Switch between preview, playback, and EMap mode.
In preview mode, user can switch between Preview,
Playback and EMap mode.
In playback mode, user can switch between Preview and
Playback mode.
In EMap mode, user can switch between Preview and
Emap mode.
4
Name
Function
(1) Power
Power on the DVR unit
(2) IR Sensor port
For extended IR sensor cable(optional)
(3) IR Sensor
Receive signal from the remote control to operate the DVR unit
(4) USB port
2 x USB 2.0 ports for connecting USB device, ex: USB pen drive, external hard disk, mouse…and so on.
(5)&(7) Removable HDD
drawer
Each HDD bay can be installed one (1) SATA hard disk.
(6) LED display panel
Display current hard disk free space and system temperature.
1.2.1.2 4HDD Bay Model
IWH5416+16(32CH)
5
Name
Function
(1) Power
Power on the DVR unit
(2) IR Sensor port
For extended IR sensor cable(optional)
(3) IR Sensor
Receive signal from the remote control to operate the DVR unit
(4) USB port
2 x USB 2.0 ports for connecting USB device, ex: USB pen drive, external hard disk, mouse…and so on.
(5)&(9)&(10)&(15) Removable HDD drawer
Each HDD bay can be installed one(1) SATA hard disk(see also Chapter 2.1.2)
(6)
MENU
Call out system setup menu on preview mode
Call out playback menu on playback mode
(7) Playback Control buttons
To playback video at slower speed of 1/2x, 1/4x, 1/6x, 1/8x, 1/16x, or 1/32x.
To rewind the recorded video
Enter
Confirm or make a selection
To pause playback
To start playback
To playback video at faster speed of 2x, 4x, 6x, 8x, 16x, or 32x.
(8)
CH
Press the button can select channel 1, 2, 3, 4, 5… to channel
16.
(11)
Press the button can select single, QUAD, 9-split screen, 16-split screen, 7+1 split screen, and 12+1 split screen mode.
IWH5416 Touch II(16CH)
TIP
Touch the blue word, button center, blue arrow, and blue area to make a selection or functional.
6
Name
Function
(12)
Move cursor to left, right, up, and down direction DVR application interface and function setup window.
To move PTZ camera lens to left, right, up and down in PTZ mode
Touch the blue area to go to next or previous frame. Go forward direction is Next frame and backward direction is Previous frame.
(13) LED display panel
Display current hard disk free space and system temperature.
(14) Mode
Switch between preview, playback, and EMap mode.
In preview mode, user can switch between Preview,
Playback and EMap mode.
In playback mode, user can switch between Preview and
Playback mode.
In EMap mode, user can switch between Preview and
Emap mode.
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Name
Function
(1) Video Loop Out(16CH)
Output the video signal to a CCTV monitor.
(2) Video In
Input the video camera signal and display it on channel 1~ 16.
(3) Audio In & Spot Monitor
Inputs the audio signal to audio input device (16 channels) and two (2) spot monitor output can display video on the Spot monitor when receive an alarm video.
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The audio input device has its own power supply is necessary.
(4) Relay Out
Support 4 relay devices (Relay: 1A @ 250V AC/30V DC).
(5) Sensor In
Support up to 16 sensor devices.
(6) LAN 1/ LAN 2 Port
For Gigabit Ethernet connection.
(7) USB port
For connecting USB interface devices such pen drive, external hard disk, mouse, keyboard…etc.
(8) eSATA interface
For connecting with e-SATA storage.
(9) VGA Out
Output the video signal to LCD monitor.
(10) HDMI port
Output the video signal to TV/HDMI monitor.
(11) RS232 port
For POS device connection.
(12) RS485
For PTZ camera (see Appendix E) or System Controller Pro connection.
(13) Audio output
For audio output device connection, such as speaker.
(14) MIC In
To connect the microphone.
(15) Power Plug
Connect the power cord into this port.
1.2.2 Back Panel(32CH/16CH)
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1. Open the door of HDDbay.
2. Slide the hard disk into the HDD bay and push the hard disk inside the HDD bay completely.
3. Close the door of HDD bay.
Chapter 2 Hardware Installation
2.1 Hard Disk Installation
2.1.1 6HDD Bay Model(32CH/16CH)
The DVR unit can support up to 4 SATA hard disks. Follow the illustrated instructions below to install the hard disk:
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4. Lock the HDD bay by using the key that is included in accessories kit.
5. User may now connect all the cables and power on the DVR unit.
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1. Open the door of HDD bay.
2. Slide the hard disk into the HDD bay and push the hard disk inside the HDD bay completely.
3. Push to close the door of HDD bay and lock the HDD drawer by using the key that is included in accessories kit.
4. User may now connect all the cables and power on the DVR unit.
2.1.2 4 HDD Bay Model(32CH/16CH)
The DVR unit can support up to 4 SATA hard disks. Follow the illustrated instructions below to install the hard disk:
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2.2 Connecting Device
2.2.1 IWH5416+16(32CH)
The back panel of the DVR unit, user can connect up to 32 cameras on both IP camera and analog camera. The DVR unit also can connect 16 sensor devices, 4 alarm devices, and output video to TV/LCD monitor (HDMI). Follow the illustration below to make the connection:
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For backup recorded video, plugging the pen drive through USB port, and then, use the bundled software enables user to playback and export video clip.
4HDD Bay Model
6HDD Bay Model
13
2.2.2 IWH5416 Touch II(16CH)
The back panel of the DVR unit, user can connect up to 16 cameras on both IP camera and analog camera. The DVR unit also can connect 16 sensor devices, 4 alarm devices, and output video to 2 CRT/LCD monitor. Follow the illustration below to make the connection:
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For backup recorded video, plugging the pen drive or external hard disk through USB port, and then, use the bundled software enables user to playback and export video clip.
4 HDD Bay Model
6HDD Bay Model
15
RS485 cable site
(Color of cable)
PTZ camera site
4
Red
RX+
5
Green
RX- 8 White
TX+ 9 Black
TX-
2.2.3 RS485 Cable Definition
The following list is cable definition of the RS485 cable.
RS485 cable figure
16
#
Pin
Definition
#
Pin
Definition
1
C1
Relay Signal Close1
15 6 Sensor Signal 6
2
NO
Relay Signal Normal Open
16 7 Sensor Signal 7
3
C2
Relay Signal Close 2
17 8 Sensor Signal 8
4
NO
Relay Signal Normal Open
18 G Sensor Ground Signal
5
C3
Relay Signal Close 3
19 9 Sensor Signal 9
6
NO
Relay Signal Normal Open
20
10
Sensor Signal 10
7
C4
Relay Signal Close 4
21
11
Sensor Signal 11
8
NO
Relay Signal Normal Open
22
12
Sensor Signal 12
9 1 Sensor Signal 1
23 G Sensor Ground Signal
10 2 Sensor Signal 2
24
13
Sensor Signal 13
11 3 Sensor Ground Signal
25
14
Sensor Signal 14
12 4 Sensor Signal 4
26
15
Sensor Signal 15
13 G Sensor Ground Signal
27
16
Sensor Signal 16
14 5 Sensor Signal 5
28 G Sensor Ground Signal
2.3 Pin Definition of Sensor/Relay/RS485 Port
2.3.1 Pin definition of Sensor and Relay
The I/O card enables you to connect 16 sensor inputs and 4 relay outputs. Just connect the external sensor and relay pin directly to the I/O card pinhole. Check the table below and locate which pinhole is assigned to sensor input and relay output.
The signal from the sensor (i.e., infrared sensors, smoke detectors, proximity sensors, door sensors, etc.) is being transmitted to the I/O card and this triggers the system to respond and send signal to relay device (i.e., alarm, telephone etc).
17
Pin #
Definition
4
RX+ 5 RX- 8 TX+ 9 TX-
2.3.2 Pin Definition of RS485 Port
The following is a pin definition of RS485 port on DVR server.
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The user can re-do the Setup Wizard by click Setting >> Setup Wizard in preview mode.
For the first time to run the Setup Wizard, the selection buttons are not allowed to select.
Chapter 3 Setup Wizard
For the first time to run the DVR, the Setup Wizard will guide you to setup common settings of DVR.
After DVR system starts up, the wizard dialog is shown as following:
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System Setting Wizard
In System Setting step, select the language of DVR system and interface, current time zone of DVR is located, setup network time synchronization, and select video standard of DVR system.
1. Language: Customize the language for the DVR system, interface, and tool tips based on the selected language. The default the language is in English.
2. Time Zone: Select the time zone, time, year, and date of DVR is located to setup correct DVR time.
3. Network Time Synchronization: Adjust the DVR system time same as network time server. Enter the Time Server IP address or domain name. Select Automatic Synchronize time to set automatic synchronize time on a daily basis. To adjust time manually, user need to complete Setup Wizard and click Setup >> Setup Wizard >> System setting, then, click Sync Now button to adjust time right away. The Sync Now button will show after completing the Setup Wizard.
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4. Video Standard: Change and select the proper video standard according to your camera video system. If the video system setting is wrong, the video would appear abnormally.
5. Click Next to go to next wizard section.
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After setup LAN1, click Next will go to LAN2 setup page.
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Do Not assign the DVR to 1.0.0.0 network segment. It will cause the DVR cannot access to Internet due to the un-recognize to 1.0.0.0 IP segment.
The green light indicates the LAN port is connected with Ethernet cable.
The red light indicates the LAN port doesnt have Ethernet connection.
Network Setting Wizard
Setup the IP address of DVR and configure the DDNS. After completed all configuration, click Next to save the setting and go to next wizard setting.
1. LAN1/LAN2: Select IP address mode -- DHCP or Static IP.
DHCP: To use DHCP server assigning DVR server an IP address.  Static IP: Assign a fixed IP address for DVR server
- IP ADDRESS: Assign a constant IP address which a real IP addresses give from ISP to DVR system.
- Mask: It is a bitmask used to identify the sub network and how many bits provide room for host addresses. Enter the subnet mask of the IP address which user has assigned to DVR system.
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