Avaya S8510 User Manual

Installing the Avaya S8510 Server Family
and Its Components

03-602918

Issue 1.1

June 2008

©

2008 Avaya Inc.

All Rights Reserved.

Notices

While reasonable efforts were made to ensure that the information in
this document was complete and accurate at the time of printing,
Avaya Inc. can assume no liability for any errors. Changes and
corrections to the information in this document might be incorporated
in future releases.

For full support, please see the complete document, Avaya Support
Notices for Hardware Documentation, document number 03–600759.

To locate this document on our Web site, simply go to

www.avaya.com/support and search for the document number in the

search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or
deletions to the original published version of this documentation
unless such modifications, additions, or deletions were performed by
Avaya. Customer and/or End User agree to indemnify and hold
harmless Avaya, Avaya's agents, servants and employees against all
claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions to
this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any
linked Web sites referenced elsewhere within this documentation,
and Avaya does not necessarily endorse the products, services, or
information described or offered within them. We cannot guarantee
that these links will work all the time and we have no control over the
availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the Avaya Support Web site:

Copyright

Except where expressly stated otherwise, the Product is protected by
copyright and other laws respecting proprietary rights. Unauthorized
reproduction, transfer, and or use can be a criminal, as well as a civil,
offense under the applicable law.

Contact Avaya Support

Avaya Inc. provides a telephone number for you to use to report
problems or to ask questions about your product. The support
telephone number is 1-800-242-2121 in the United States. For
additional support telephone numbers, see the Avaya Web site:

www.avaya.com/support

http://www.avaya.com/support

http://

http://

2 Installing the Avaya S8510 Server Family and Its Components June 2008

Contents

Chapter 1: Overview of server and components....................................................................5

Overview..........................................................................................................................................................5

Server components..........................................................................................................................................5

Specifications....................................................................................................................................................6

Environmental specifications............................................................................................................................7

Front view of server..........................................................................................................................................7

Back view of server..........................................................................................................................................8

Dual Network Interface Card (NIC)..................................................................................................................9

SAMP overview................................................................................................................................................9

Modem..............................................................................................................................................................9

Compact flash reader......................................................................................................................................10

Related hardware............................................................................................................................................11

LEDs................................................................................................................................................................11

Front panel LEDs....................................................................................................................................11

Back panel LEDs....................................................................................................................................12

LED conditions and patterns..................................................................................................................12

Dual NIC LEDs......................................................................................................................................13

Chapter 2: Server rack installation........................................................................................15

Customer-provided equipment........................................................................................................................15

Avaya-provided equipment..............................................................................................................................15

Recommended tools and supplies..................................................................................................................16

Safety instructions..........................................................................................................................................16

Installation checklist........................................................................................................................................17

Marking the rack..............................................................................................................................................18

Attaching rails to the server............................................................................................................................19

Attaching the rails to the rack..........................................................................................................................20

Installing the server in the rack......................................................................................................................20

Powering up the server..................................................................................................................................21

Adding a second power supply......................................................................................................................22

Troubleshooting the hardware installation......................................................................................................22

Avaya and customer equipment is missing............................................................................................22

The server has no power........................................................................................................................23

Chapter 3: Status messages..................................................................................................25

LCD status messages....................................................................................................................................25

LCD status message explanations..................................................................................................................25

Removing LCD status messages....................................................................................................................34

Index.........................................................................................................................................37

Installing the Avaya S8510 Server Family and Its Components June 2008 3

Contents

4 Installing the Avaya S8510 Server Family and Its Components June 2008

Chapter 1: Overview of server and

components

Overview

This server uses the Linux operating system and supports several Avaya software
applications. It is generally used in simplex mode, but for some products it is duplicated.

Server components

The server comes with the following components.

• One or two Quad Core Intel® Xeon® Processor 5000 Sequence.

• A minimum of 2 GB (2 x 1 GB) of 667 MHz (when available), fully buffered DIMMs
(FBD), upgradable to a maximum of 32 GB by installing combinations of 1-GB, 2­GB, or 4-GB memory modules in the eight memory module sockets on the system
board.

The server also features redundant memory, which provides memory sparing or memory
mirroring. Either feature is available if 8 identical memory modules are installed.

• Two 3.5-inch, internal hot-pluggable SATA (7200 rpm) hard drives.

• A slimline DVD-ROM/CD-RW drive.

• One hot-pluggable, 670-W power supply with an option of installing a second power
supply in a 1 + 1 redundant configuration.

• Four fan modules, each comprises two dual-rotor fans, for a total of eight cooling fans.

The server board includes the following features:

• Two integrated gigabit Ethernet NICs capable of supporting 10-Mbps, 100-Mbps,
and 1000-Mbps data rates.

• One dual network interface card (NIC) with gigabit Ethernet NICs capable of
supporting 10-Mbps, 100-Mbps, and 1000-Mbps data rates (optional).

• One PCI-e Server Availability Management Processor (SAMP) card (optional)

• An integrated VGA-compatible video subsystem with an ATI ES1000, 33-MHz PCI
video controller.

Installing the Avaya S8510 Server Family and Its Components June 2008 5

Overview of server and components

• Back-panel connectors include serial, video, two USB connectors, and two NIC
connectors.

• Front-panel connectors include a video and two USB connectors.

• Front-panel 1x5 LCD for system ID and error messaging.

Specifications

Type Description

Memory Architecture: PC2–4100 667–MHz fully buffered

Connectors (front) USB: 2 4–pin, USB 2.0–compliant

DIMMS with ECC protection
Module sockets: 8 240–pin
Module capacities: 1 GB, 2 GB, 4 GB
Min/Max RAM: 1 GB/32 GB

Video: 15–pin VGA

Connectors (back) NIC: 2 RJ-45

Serial: 9–pin, DTE, 16550–compatible
USB: 2 4–pin, USB 2.0–compliant
Video: 15–pin VGA

AC power supply Wattage: 670 W

Voltage:90–264 VAC, autoranging, 47–63 Hz, 10–.0 A
(at 90 VAC)
Heat dissipation: 2697 BTU/h (maximum)
Maximum inrush current: Under typical line conditions
and over the entire system ambient operating range,
the inrush current may reach 55 A per power supply
for 10 ms or less.

System battery CR 2032 3.0–V lithium ion coin cell

Dimensions (HxWxD/
Us)

Weight 39 lb (18 kg)

1.7 x 10 x 30 in. (4.3 x 48.3 x 7./26 cm)/1 U

6 Installing the Avaya S8510 Server Family and Its Components June 2008

Environmental specifications

Environmental specifications

Operating
temperature

Storage temperature –40° to 65° C (–40° to 149° F)

Operating relative
humidity

Storage relative
humidity

Operating maximum
vibration

Storage maximum
vibration

Operating maximum
shock

Storage maximum
shock

Operating altitude –16 to 3048 m (–50 to 10,000 ft)

Storage altitude –16 to 10,600 m (–50 to 35,000 ft)

10° to 35° C (50° to 95° F)

8% to 85% (noncondensing) with a maximum humidity gradation
of 10% per hour

5% to 95% (noncondensing)

0.25 G at 3–200 Hz for 15 min

0.5 G at 3–200 Hz for 15 min

One shock pulse in the positive z axis (one pulse on each side of
the system) of 41 G for up to 2 ms

Six consecutively executed shock pulses in the positive and
negative x, y, and z axes (one pulse on each side of the system) of
71 G for up to 2 ms

Front view of server

1

Power-on LED

2 NMI button (unused)

Installing the Avaya S8510 Server Family and Its Components June 2008 7

Overview of server and components

3 System ID button

4 LCD display

5 USB ports

6 Video connector (unused)

7 Hard disk drives

8 Optical DVD/CD drive

Back view of server

Note:

For products that do not use the SAMP board, the dual NIC is in the far left slot and the
center slot is left empty.

1 Remote access controller (unused)

2 Serial connector

3 Video connector (for optional use of monitor)

4 USB ports (for optional use of modem, mouse and keyboard)

5 GB-1

6 GB-2

7 System status indicator connector

8 System status LED

9 System ID button

10 Bay for optional redundant power supply

11 Power supply

12 Dual NIC

13 Remote maintenance board (SAMP-optional)

8 Installing the Avaya S8510 Server Family and Its Components June 2008

Dual Network Interface Card (NIC)

A dual network interface card (NIC) is available and provides two additional Ethernet ports.
The dual NIC is optional and comes preinstalled on the server for products that use it.

SAMP overview

The Server Availability Management Processor (SAMP) is a remote maintenance board that
monitors and reports alerts from components within the server. The SAMP is optional and
comes preinstalled on the server for products that use it.

The SAMP board:

• Monitors the health of the server hardware, including server boot process, the
Communication Manager watch dog, the fans, the voltages, and the temperature.

Dual Network Interface Card (NIC)

• Reports server failure alarms and other alarms to Avaya INADS or other services
group.

- Server by the server

- Server by the SAMP, such as server reboots.

- SAMP by the SAMP

The SAMP presents a virtual TTY that the server uses when the server must send out
alarms through the modem. The modem is connected to the USB port on the SAMP board
and provides

• The capability to turn on power and to reset the server remotely.

• A secure dial-in connection to the SAMP and the server.

• Access to the SAMP and subsequently access to the server.

Note:

Modem contention is resolved on a first-come, first-serve basis. For example, Avaya
Services dials into the SAMP, and the server must send out an alarm through the modem
interface. Although the modem is busy, the server continues to try to send the alarm.

Modem

The modem is used to provide remote access to the server either through the remote
maintenance board or direct connection to the server when the customer has a maintenance
contract with Avaya. Operating system and environmental alarms are sent through the

Installing the Avaya S8510 Server Family and Its Components June 2008 9

Overview of server and components

modem to INADS or other service provider. Maintenance technicians can dial into the server
through the modem.

For a server equipped with the Server Availability Management Processor (SAMP) remote
maintenance board, the modem connects to the USB port on the SAMP. For a server
without the SAMP, the modem connects to a serial port or one of the USB ports on the back
of the server.

Important:

The modem must connect to a touch tone line, not a rotary-dial line.

A telephone line connects the modem to a dedicated outside line.

Avaya supports the MultiTech MultiModem ZBA modem for use with the server. This modem
provides:

• V.92/56K download speeds and 48K upload speeds when connecting with V.92
servers.

• Linux compatible.

• Globally approved for use in many countries worldwide.

• Flash memory

• Included USB cable (if a USB modem) or serial cable (if a serial modem).

Compact flash reader

The compact flash memory reader is used to back up files from the server for applications
that support it. The reader connects to one of the USB ports and uses a 128-MB Compact
Flash card. The compact flash memory reader is optional and comes with the server for
products that use it.

Avaya recommends using an industrial grade compact flash card for the following reasons:

• Improved data integrity and reliability with powerful error correction.

• Extreme endurance with 2,000,000 program/erase cycles per block.

• Increased reliability with a mean time between failures (MTBF) greater than 3
million hours.

• 7-year warranty.

• Enhanced durability, using RTV silicone for added strength and stability.

The industrial grade compact flash card is available through Avaya and Avaya business
partners.

10 Installing the Avaya S8510 Server Family and Its Components June 2008

Related hardware

As part of a total installation, customers may use the following peripheral hardware:

• Uninterruptible power supply (UPS). This can be Avaya or customer provided. If
Avaya provided and maintained, then the UPS requires a SNMP module for
monitoring. The SNMP module must be configured for traps to be sent.

• Ethernet switch. This can be Avaya or customer provided. If Avaya provided and
maintained, then the SNMP agent must be configured for traps to be sent.

LEDs

The server has two LEDs on the front and 3 LEDs on the back. The dual Network Interface
Card has two LEDs per port.

Related hardware

Related topics:

Front panel LEDs on page 11
Back panel LEDs on page 12
LED conditions and patterns on page 12
Dual NIC LEDs on page 13

Front panel LEDs

1

Drive status

2 Drive activity

Installing the Avaya S8510 Server Family and Its Components June 2008 11

Overview of server and components

Back panel LEDs

1 Power supply status

2 Power supply fault

3 AC line status

LED conditions and patterns

LED Indicator/Pattern Function/Condition

Power Status On System has power and is

Off System has no power

Power supply Green Power supply is

Amber Problem with power

AC line status Green Power supply is

Drive status Green steady Drive online

Blinks green, then
amber, then off

opterational

operational

supply

connected to a valid AC
power source

Drive predicted failure

Amber blinks 4 times per
second

12 Installing the Avaya S8510 Server Family and Its Components June 2008

Drive failed

LED Indicator/Pattern Function/Condition

LEDs

Dual NIC LEDs

Green blinks 2 times per
second

Off Drive ready for insertion

Green blinks slowly Drive rebuilding

Blinks green 3 s slowly,
amber 3 s, off 6 s.

Identify drive/preparing
for removal

or removal

Rebuild aborted

1 Network activity (TX/RX)

2 Connection rate

• Off: 10BaseT active link.

• Green: 100BaseT active link.

• Amber: 1000BaseT active link.

Installing the Avaya S8510 Server Family and Its Components June 2008 13

Overview of server and components

14 Installing the Avaya S8510 Server Family and Its Components June 2008

Chapter 2: Server rack installation

Customer-provided equipment

The customer must provide the following equipment:

• Standard 19–in.4–post equipment rack properly installed and solidly secured. Rack
must meet the following standards:

- American National Standards Institute (ANSI) and Electronic Industries
Association (EIA) standard ANSI/EIA-310–D-92.

- International Electrotechnical Commission (IEC) 297.

- Deutsche Industrie Norm (DIN) 41494.

• Screws that come with the racks for installing the rails.

• USB keyboard, USB mouse, and monitor (optional for some administration).

• AC power from a nonswitched electrical outlet.

• Access to the network.

Avaya-provided equipment

Avaya provides the following equipment:

• Server and power cord

• Static rails rack kit, which contains

- One pair of static mounting rails with brackets

- One pair of chassis static rail modules

- 10–32 x 0.5–in. flange-head cross-head screws (Phillips head)

- Two, releasable tie wraps.

• Compact flash reader, USB cable, and flashcard (optional for backing up files)

• Modem and USB or serial cable (optional for remote maintenance)

• Other hardware as ordered, such as UPS.

Installing the Avaya S8510 Server Family and Its Components June 2008 15

Server rack installation

Recommended tools and supplies

You may need the following items to install the server in a 4–post rack:

• #2 crosspoint (Phillips) screwdriver

• Masking tape or felt-tip pen for marking the mounting holes.

Safety instructions

Use the following safety guidelines to ensure your own personal safety and to help protect
your system and working environment from potential damage.

Observe the following precautions for rack stability and safety. Also refer to the rack
installation documentation accompanying the rack for specific caution statements and
procedures.

Systems are considered to be components in a rack. Thus, "component" refers to any
system as well as to various peripherals or supporting hardware.

Caution:

Before installing systems in a rack, install front and side stabilizers on stand-alone racks
or the front stabilizer on racks joined to other racks. Failure to install stabilizers
accordingly before installing systems in a rack could cause the rack to tip over, potentially
resulting in bodily injury under certain circumstances. Therefore, always install the
stabilizer(s) before installing components in the rack.

After installing system/components in a rack, never pull more than one component out of
the rack on its slide assemblies at one time. The weight of more than one extended
component could cause the rack to tip over and may result in serious injury.

Note:

Your system is safety-certified as a free-standing unit and as a component for use in a
rack cabinet using the customer rack kit. It is your responsibility to ensure that the final
combination of system and rack complies with all applicable safety standards and local
electric code requirements.

System rack kits are intended to be installed in a rack by trained service technicians.

Caution:

Always load the rack from the bottom up, and load the heaviest item in the rack first.

Make sure that the rack is level and stable before extending a component from the rack.

Use caution when pressing the component rail release latches and sliding a component
into or out of a rack; the slide rails can pinch your fingers.

16 Installing the Avaya S8510 Server Family and Its Components June 2008

Do not overload the AC supply branch circuit that provides power to the rack. The total
rack load should not exceed 80 percent of the branch circuit rating.

Ensure that proper airflow is provided to components in the rack.

Do not step on or stand on any component when servicing other components in a rack.

Installation checklist

# Task Notes

Installation checklist

1 Verify that all equipment is

on site

2 Verify that rack is installed to

code

3 Verify that rack is grounded

per local code

4 Remove cabinet doors, if

necessary

5 Marking the rack on page

18

6 Attaching rails to the server

on page 19

7 Attaching the rails to the

rack on page 20

8 Installing the server in the

rack on page 20

Compare the list of items that were
ordered to the contents of the boxes.
Use the inventory list provided by
your project manager; do not rely on
the packing slips inside the boxes for
the correct information.

See Approved Grounds (555–245–

772)

See cabinet manufacturer's
documentation.

9 Replace the cabinet doors, if

necessary

10 Powering up the server on

page 21

11 Troubleshoot the installation

Installing the Avaya S8510 Server Family and Its Components June 2008 17

See cabinet manufacturer's
documentation.

Server rack installation

Marking the rack

Prerequisites

The rack must be installed. If installing the server in a cabinet, then the doors must be removed.

You must allow 1 U (44 mm, or 1.75 in.) of vertical space for each server you install in the rack.

Rack cabinets that meet EIA-310 standards have an alternating pattern of three holes per
rack unit with center-to- center hole spacing (beginning at the top hole of a 1-U space) of

15.9 mm, 15.9 mm, and 12.7 mm (0.625 in., 0.625 in., and 0.5 in.) for the front and back
vertical rails. Rack cabinets may have round or square holes.

Note:

The vertical rails may be marked by horizontal lines and numbers in 1-U increments. If
you want, you can make a note of the number marking on the rack’s vertical rail. It is not
necessary to mark or place tape on the rack

Caution:

If you are installing more than one server, install the mounting rails so that the first server
is installed in the lowest available position in the rack. If you are installing a UPS in the
same rack as the server(s), install the UPS in the lowest available position in the rack and
the servers above it.

1. Place a mark (or tape) on the rack's front vertical rails where you want to locate
the bottom of the server.

The bottom of each 1-U space is at the middle of the narrowest metal area
between holes (marked with a horizontal line on some rack cabinets).

2. Place a mark 1.75 in. (44 mm) above the original mark you made (or count up
three holes in a rack) and mark the rack's front vertical rails with a felt-tipped pen
or masking tape. If you counted holes, place a mark just above the top hole.

This mark or piece of tape indicates where the system's upper edge will be
located on the vertical rails.

18 Installing the Avaya S8510 Server Family and Its Components June 2008

Attaching rails to the server

Attaching rails to the server

Installing the Avaya S8510 Server Family and Its Components June 2008 19

Server rack installation

Attaching the rails to the rack

Installing the server in the rack

Prerequisites

The rails must be attached to the server and the rack before installing the server in the rack.
If the server is being installed in a cabinet, remove the doors, following the cabinet
manufacturer's instructions.

20 Installing the Avaya S8510 Server Family and Its Components June 2008

Powering up the server

Next steps

If the server is being installed in a cabinet, reattach the doors, following the cabinet
manufacturer's instructions.

Powering up the server

Once the server is installed in the rack, you want to power it up to make sure it is working.
Once determined, power it down again before inserting any software CD/DVD into the CD/
DVD drive.

1. Plug one end of the power cord into the back of the power supply and the other
end into a UPS or nonswitched outlet.

2. Press the power button on the front of the server.

The green power button lights and the LCD displays Avaya when the power is on.

Installing the Avaya S8510 Server Family and Its Components June 2008 21

Server rack installation

Next steps

Refer to specific product documentation for information on installing the operating system
and software

Adding a second power supply

You can add a second power supply without powering down the server first.

Next steps

Make sure that the top power supply LED shows green, indicating that it is working.

Troubleshooting the hardware installation

Avaya and customer equipment is missing

Proposed solution

Contact the Avaya project manager.

22 Installing the Avaya S8510 Server Family and Its Components June 2008

The server has no power

Proposed solution

• Make sure the power cord is plugged into the back of the server and into a
nonswitched outlet or UPS.

• Make sure the UPS is plugged into a nonswitched outlet.

• Make sure the outlet has power.

• Push the power button on the front of the server.

Troubleshooting the hardware installation

Installing the Avaya S8510 Server Family and Its Components June 2008 23

Server rack installation

24 Installing the Avaya S8510 Server Family and Its Components June 2008

Chapter 3: Status messages

LCD status messages

The server's control panel LCD provides status messages to signify when the server is
operating correctly or when the server needs attention.

The LCD lights blue to indicate a normal operating condition and lights amber to indicate an
error condition. The LCD scrolls a message that includes a status code followed by
descriptive text. The LCD messages refer to events recorded in the system event log (SEL).

Caution:

Only trained service technicians are authorized to remove the server cover and access
any of the components inside the system. To prevent damage from static electricity, wear
an EMC wrist strap when working inside the server and handling components.

LCD status message explanations

The following table provides the list of codes, the text that goes with the code, the likely
causes for the error code, and the corrective action. When escalation is the corrective
action, contact Avaya if you have a maintenance contract with Avaya or contact the Avaya
business partner from whom you purchased the server. If the escalation requires replacing a
field replaceable unit (FRU), see Job Aids for Field Replacements (FRUs) for the Avaya
S8510 Server Family (03-602953) for detailed information.

Code Text Causes Corrective Action

N/A AVAYA AVAYA displays

when:

• The system
is powered
on.

• The power
is off and
active POST

This message is for
information only.

Installing the Avaya S8510 Server Family and Its Components June 2008 25

Status messages

Code Text Causes Corrective Action

errors are
displayed.

E1000 FAILSAFE,

Call Support

E1114 Temp Ambient Ambient system

temperature is out of
acceptable range.

E1116 Temp Memory Memory has

exceeded
acceptable
temperature and has
been disabled to
prevent damage to
the components.

E12nn xx PwrGd Specified voltage

regulator has failed.

E1210 CMOS Batt CMOS battery is

missing, or the
voltage is out of
acceptable range.

Escalate for possible
server replacement.

Check room temperature
and external air flow. If both
are within acceptable limits,
then escalate for possible
server replacement.

Check room temperature
and external air flow. If both
are within acceptable limits,
then escalate for possible
server replacement.

Escalate for possible
server replacement.

Shut down server for 1
hour and disconnect the
power supply. If problem
continues, escalate for
possible server
replacement.

E1211 ROMB Batt RAID battery is

either missing, bad,
or unable to
recharge due to
thermal issues.

E1229 CPU #

VCORE

Processor # VCORE
voltage regulator has

Check room temperature
and external air flow. If both
are within acceptable limits,
then escalate for possible
server replacement.

Escalate for possible
server replacement.

failed.

E1310 RPM Fan ## RPM of specified

cooling fan is out of
acceptable operating
range.

Check room temperature
and external air flow. If both
are within acceptable limits,
then escalate for possible
server replacement.

E1311 RPM Fan Mod#xRPM of fan x in the #

module is out of

26 Installing the Avaya S8510 Server Family and Its Components June 2008

Check room temperature
and external air flow. If both

LCD status message explanations

Code Text Causes Corrective Action

acceptable operating
range.

E1313 Fan

Redundancy

The system is no
longer fan­redundant. Another
fan failure will put the
system at risk of over­heating.

E1410 CPU # IERR Specified

microprocessor is
reporting an internal
error.

E1414 CPU #

Thermtrip

Specified
microprocessor is
out of acceptable
temperature range
and has halted
operation.

are within acceptable limits,
then escalate for possible
server replacement.

Check room temperature
and external air flow. If both
are within acceptable limits,
then escalate for possible
server replacement.
Check control panel LCD
for additional scrolling
messages.

Escalate for possible
server replacement.

Check room temperature
and external air flow. If both
are within acceptable limits,
then escalate for possible
server replacement.

Note:

The LCD continues to
display this message
until the system’s power
cord is disconnected and
reconnected to the AC
power source.

E1418 CPU #

Presence

Specified processor
is missing or bad,

Escalate for possible

server replacement.
and the system is in
an unsupported
configuration.

E141C CPU

Mismatch

E141F CPU Protocol The system BIOS

Processors are in an
unsupported
configuration.

has reported a

Run server diagnostics.

This requires a keyboard

and monitor.

Escalate for possible

server replacement.
processor protocol
error.

Installing the Avaya S8510 Server Family and Its Components June 2008 27

Status messages

Code Text Causes Corrective Action

E1420 CPU Bus

PERR

The system BIOS
has reported a
processor bus parity
error.

E1421 CPU Init The system BIOS

has reported a
processor
initialization error.

E1422 CPU Machine

Chk

The system BIOS
has reported a
machine check error.

E1610 PS # Missing No power is

available from the
specified power
supply; specified
power supply is
improperly installed
or faulty.

E1614 PS # Status No power is

available from the
specified power
supply; specified
power supply is
improperly installed
or faulty.

Escalate for possible

server replacement.

Escalate for possible

server replacement.

Escalate for possible

server replacement.

Escalate for possible power

supply replacement.

Escalate for possible power

supply replacement.

E1618 PS #

Predictive

Power supply
voltage is out of

Escalate for possible power

supply replacement.
acceptable range;
specified power
supply is improperly
installed or faulty.

E161C PS # Input

Lost

E1620 PS # Input

Range

Power source for
specified power
supply is
unavailable, or out of
acceptable range.

Power source for
specified power

Check the AC power

source for the specified

power supply.

Escalate for possible power

supply replacement.

Escalate for possible power

supply replacement.
supply is
unavailable, or out of
acceptable range.

28 Installing the Avaya S8510 Server Family and Its Components June 2008

LCD status message explanations

Code Text Causes Corrective Action

E1624 PS

Redundancy

E1710 I/O Channel

Chk

E1711 PCI PERR

B## D## F##

PCI PERR
Slot #

The power supply
subsystem is no
longer redundant. If
the last supply fails,
the system will go
down.

The system BIOS
has reported an I/O
channel check.

reported a PCI parity
error on a
component that
resides in PCI
configuration space
at bus ##, device ##,
function ##.

The system BIOS
has reported a PCI
parity error on a
component that
resides in the
specified PCI slot.

Escalate for possible power

supply replacement.

Escalate for possible

server replacement.

Escalate for possible

server replacement.

E1712 PCI SERR

B## D## F##

The system BIOS
has reported a PCI
system error on a
component that
resides in PCI
configuration space
at bus ##, device ##,
function ##.

PCI SERR
Slot #

The system BIOS
has reported a PCI
system error on a
component that
resides in the
specified slot.

E1714 Unknown Err The system BIOS

has determined that
there has been an
error in the system,

Escalate for possible

server replacement.

Escalate for possible

server replacement.

Installing the Avaya S8510 Server Family and Its Components June 2008 29

Status messages

Code Text Causes Corrective Action

but is unable to
determine its origin.

E171F PCIE Fatal Err

B## D## F##

The system BIOS
has reported a PCIe
fatal error on a
component that
resides in PCI
configuration space
at bus ##, device ##,
function ##.

PCIE Fatal Err
Slot #

The system BIOS
has reported a PCIe
fatal error on a
component that
resides in the
specified slot.

E1810 HDD ## Fault The SAS subsystem

has determined that
hard drive ## has
experienced a fault.

E1811 HDD ## Rbld

Abrt

The specified hard
drive has
experienced a
rebuild abort.

Reseat all PCIe cards, then

reboot the system. If the

problem persists, escalate

for possible server

replacement.

Remove the front bezel

and check the top LED on

the hard drives. If LED is

off or flashing green, then

amber, then off or flashing

amber 4 times per second,

the hard drive is probably

failing. Escalate for

possible hard drive

replacement.

E1812 HDD ##

Removed

The specified hard
drive has been

Information only.

removed from the
system.

E1913 CPU &

Firmware
Mismatch

E1A14 SAS Cable A SAS cable A is

E1A15 SAS Cable B SAS cable B is

E1A17 Pwr Cable FB Flex bay power

The BMC firmware
does not support the
CPU.

missing or bad.

missing or bad.

cable is missing or

Escalate for possible

server replacement.

Escalate for possible

server replacement.

Escalate for possible

server replacement.

Escalate for possible

server replacement.
bad.

30 Installing the Avaya S8510 Server Family and Its Components June 2008

LCD status message explanations

Code Text Causes Corrective Action

E1A18 PDB Ctrl

Cable

Flex bay control
signals cable is
missing or bad.

E2010 No Memory No memory is

installed in the
system.

E2011 Mem Config

Err

Memory detected,
but is not
configurable. Error
detected during
memory
configuration.

E2012 Unusable

Memory

Memory is
configured, but not
usable. Memory
subsystem failure.

E2013 Shadow BIOS

Fail

The system BIOS
failed to copy its
flash image into
memory.

Escalate for possible

server replacement.

Escalate for possible

memory or server

replacement.

Escalate for possible

server replacement.

Escalate for possible

memory or server

replacement.

Escalate for possible

memory or server

replacement.

E2014 CMOS Fail CMOS failure.

CMOS RAM not

Escalate for possible

server replacement.
functioning properly.

E2015 DMA

Controller

E2016 Int Controller Interrupt controller

DMA controller
failure.

failure.

Escalate for possible

server replacement.

Escalate for possible

server replacement.

E2017 Timer Fail Timer refresh failure. Escalate for possible

server replacement.

E2018 Prog Timer Programmable

interval timer error.

Escalate for possible

server replacement.

E2019 Parity Error Parity error. Escalate for possible

server replacement.

E201A SIO Err SIO failure. Escalate for possible

server replacement.

E201B Kybd

Controller

Keyboard controller
failure.

Escalate for possible

server replacement.

Installing the Avaya S8510 Server Family and Its Components June 2008 31

Status messages

Code Text Causes Corrective Action

E201C SMI Init System

management
interrupt (SMI)
initialization failure.

E201D Shutdown Test BIOS shutdown test

failure.

E201E POST Mem

Test

BIOS POST memory
test failure.

E201F DRAC Config Dell remote access

controller (DRAC)
configuration failure.

E2020 CPU Config CPU configuration

failure.

E2021 Memory

Population

Incorrect memory
configuration.
Memory population
order incorrect.

Escalate for possible

server replacement.

Escalate for possible

server replacement.

Escalate for possible

server replacement.

Check for specific error

messages.

Escalate for possible

DRAC or server

replacement.

Check for specific error

messages.

Check for specific error

messages.

Escalate for possible

memory or server

replacement.

E2022 POST Fail General failure after

video.

E2110 MBE Crd #

DIMM ## & ##

One of the DIMMs in
the set implicated by
"## & ##" has had a
memory multi-bit
error (MBE). If no
memory card is
present, the "Crd #"
string is left out of
the message.

E2111 SBE Log

Disable Crd #
DIMM ##

The system BIOS
has disabled
memory single-bit
error (SBE) logging,
and will not resume
logging further SBEs
until the system is
rebooted. "##"
represents the DIMM

Check for specific error

messages.

Escalate for possible

memory or server

replacement.

Escalate for possible

server replacement.

32 Installing the Avaya S8510 Server Family and Its Components June 2008

LCD status message explanations

Code Text Causes Corrective Action

implicated by the
BIOS. If no memory
riser card is present,
the "Crd #" string is
left out of the
message.

E2112 Mem Spare

Crd # DIMM
##

E2113 Mem Mirror

Crd # DIMM
## & ##

The system BIOS
has spared the
memory because it
has determined that
the memory had too
many errors. "## &
##" represents the
DIMM pair implicated
by the BIOS. If no
memory card is
present, the "Crd #"
string is left out of
the message.

The system BIOS
has disabled
memory mirroring
because it has
determined that one
half of the mirror has
had too many errors.
"## & ##" represents
the DIMM pair
implicated by the
BIOS. If no memory
card is present, the
"Crd #" string is left
out of the message.

Escalate for possible

memory or server

replacement.

Escalate for possible

memory or server

replacement.

E2118 Fatal NB Mem

CRC

One of the
connections in the
FBD memory

Escalate for possible

memory or server

replacement.
subsystem link on
the Northbound side
has failed.

E2119 Fatal SB Mem

CRC

One of the
connections in the
FBD memory

Escalate for possible

memory or server

replacement.
subsystem link on

Installing the Avaya S8510 Server Family and Its Components June 2008 33

Status messages

Code Text Causes Corrective Action

the Southbound side
has failed.

I1910 Intrusion System cover

removed.

I1911 >3 ERRs Chk

Log

I1912 SEL Full System Event Log is

W1228 ROMB Batt <

24hr

LCD overflow
message. A
maximum of three
error messages can
display sequentially
on the LCD. The
fourth message
displays as the
standard overflow
message.

full of events, and is
unable to log any
more events.

Warns predictively
that the RAID battery
has less than 24
hours of charge left.

Information only.

Information only.

Clear the log by deleting

event entries.

Information only.

Removing LCD status messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD
message is automatically removed when that sensor returns to a normal state. For example,
if temperature for a component goes out of range, the LCD displays the fault; when the
temperature returns to the acceptable range, the message is removed from the LCD. For
other faults, you must take action to remove the message from the display.

Power cycle the server.

a. Turn off the system and disconnect it from the electrical outlet.

b. Wait about 10 seconds before reconnecting the power cable.

c. Restart the system.

34 Installing the Avaya S8510 Server Family and Its Components June 2008

Removing LCD status messages

Using this process, you will not lose the event history for the system.

These actions remove fault messages and return the status indicators and LCD colors to the
normal state. Messages reappear under the following conditions:

• The sensor returns to a normal state but fails again, resulting in a new SEL entry.

• The system is reset and new error events are detected.

• A failure is recorded from another source that maps to the same display entry.

Installing the Avaya S8510 Server Family and Its Components June 2008 35

Status messages

36 Installing the Avaya S8510 Server Family and Its Components June 2008

Index

A

add power supply .......................................................22

attach rails to rack ......................................................20

attach rails to server ...................................................19

Avaya-provided equipment .........................................15

B

back panel LEDs ........................................................12

C

compact flash reader ..................................................10

components ..................................................................5

customer-provided equipment ....................................15

D

dual NIC LEDs ............................................................13

dual-NIC .......................................................................9

E

environmental specifications ........................................7

Ethernet switch ...........................................................11

I

install server in rack ....................................................20

installation checklist ....................................................17

L

LCD status messages ................................................25

LEDs .....................................................................11–13

back panel ............................................................12

conditions and patterns ........................................12

dual NIC ...............................................................13

front panel ............................................................11

legal notices .................................................................2

M

mark the rack ..............................................................18

modem .........................................................................9

N

notices, legal ................................................................2

P

power up the server ....................................................21

F

front panel LEDs .........................................................11

R

recommended tools ....................................................16

remove LCD status messages ...................................34

S

safety instructions .......................................................16

SAMP overview ............................................................9

Server Availability Management Processor .................9

server back view ..........................................................8

server front view ...........................................................7

specifications ................................................................6

T

troubleshooting

missing equipment ...............................................22

power problems ...................................................23

U

UPS ............................................................................11

Installing the Avaya S8510 Server Family and Its Components June 2008 37

Index

38 Installing the Avaya S8510 Server Family and Its Components June 2008