Avaya S8500, S8500B, S8500C Job Aids For Field Replacements
Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
03-300529
Issue 4
January 2008
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Contents
Job Aid: Replacing the Avaya S8500/B/C server . . . . . . . . . . . . . 9
Required Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Pre-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Initial on-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Replacing the S8500/B/C server . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the blank hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Re-using the original hard drive . . . . . . . . . . . . . . . . . . . . . . . . . 21
Replacing the S8500 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Powering down and disconnecting the S8500 server . . . . . . . . . . . . . . 23
Removing the S8500 server from the rack . . . . . . . . . . . . . . . . . . . . 23
Removing the cover of the S8500 server. . . . . . . . . . . . . . . . . . . . . 23
Reusing the S8500 server’s hard drive. . . . . . . . . . . . . . . . . . . . . . 24
Reusing the Remote Supervisor Adapter . . . . . . . . . . . . . . . . . . . . 27
Reusing the optional network interface card (S8500) . . . . . . . . . . . . . . 30
Replacing the cover on the replacement S8500 server . . . . . . . . . . . . . 32
Installing the replacement S8500 server in the rack . . . . . . . . . . . . . . 32
Checking for network activity on the S8500 . . . . . . . . . . . . . . . . . . . 32
Confirming the original Ethernet configuration (S8500) . . . . . . . . . . . . 33
Preparing the failed server for shipment. . . . . . . . . . . . . . . . . . . . . 33
Expanded Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Powering down and disconnecting the S8500B server . . . . . . . . . . . . . 43
Removing the S8500B server from the rack . . . . . . . . . . . . . . . . . . . 44
Removing the cover of the S8500B server . . . . . . . . . . . . . . . . . . . . 44
Reusing the hard drive (S8500B) . . . . . . . . . . . . . . . . . . . . . . . . . 45
Reusing the SAMP (S8500B) . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Reusing the optional network interface card (S8500B) . . . . . . . . . . . . . 49
Replacing the cover on the replacement S8500B server . . . . . . . . . . . . 51
Installing the replacement S8500B server in the rack. . . . . . . . . . . . . . 51
Powering up the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . . 52
Checking network activity on the S8500B server . . . . . . . . . . . . . . . . 52
Preparing the failed server for shipment. . . . . . . . . . . . . . . . . . . . . 53
Installing Communication Manager on the S8500B server . . . . . . . . . . . 53
Installing service pack files on the S8500B server . . . . . . . . . . . . . . . 55
Disable RAM disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Restoring the system files (S8500B) . . . . . . . . . . . . . . . . . . . . . . . 56
Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Verifying the S8500B server configuration . . . . . . . . . . . . . . . . . . . 58
03-300529 Issue 4 January 2008 3
Contents
Replacing the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Powering down and disconnecting the S8500C server . . . . . . . . . . . . . 59
Removing the S8500C server from the rack . . . . . . . . . . . . . . . . . . . 60
Removing the cover of the S8500C server . . . . . . . . . . . . . . . . . . . . 60
Reusing the hard drive (S8500C) . . . . . . . . . . . . . . . . . . . . . . . . . 61
Reusing the SAMP (S8500C) . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Reusing the dual NIC (S8500C) . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Replacing the cover on the replacement S8500C server . . . . . . . . . . . . 67
Installing the replacement S8500C server in the rack. . . . . . . . . . . . . . 68
Powering up the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . . 68
Checking network activity on the S8500C server . . . . . . . . . . . . . . . . 68
Preparing the failed S8500C server for shipment . . . . . . . . . . . . . . . . 69
Installing the software on the S8500C server . . . . . . . . . . . . . . . . . . 70
Installing service pack files on the S8500C server . . . . . . . . . . . . . . . 71
Disable RAM disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Restoring the system files (S8500C) . . . . . . . . . . . . . . . . . . . . . . . 73
Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Verifying the S8500C server configuration . . . . . . . . . . . . . . . . . . . 75
Job Aid: Replacing the Hard Drive on the
Avaya S8500 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Pre-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Hard drive considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Tasks to replace the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Final tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Replacing the hard drive in the S8500 server . . . . . . . . . . . . . . . . . . . . 85
Replacing the hard drive in the S8500C server . . . . . . . . . . . . . . . . . 85
Replacing the hard drive in the S8500B server . . . . . . . . . . . . . . . . . 87
Replacing the hard drive in the S8500 server . . . . . . . . . . . . . . . . . . 88
Expanded Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Installing Communication Manager . . . . . . . . . . . . . . . . . . . . . . . 92
Installing post-upgrade patch files . . . . . . . . . . . . . . . . . . . . . . . . 93
Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Restoring the system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Verifying the server configuration . . . . . . . . . . . . . . . . . . . . . . . . 98
Job Aid: Replacing the SAMP on the Avaya S8500 Series server . . . . 99
Replacing the SAMP on the Avaya S8500C server . . . . . . . . . . . . . . . . . 99
4 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
Powering down the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . 100
Removing the S8500C server from the rack . . . . . . . . . . . . . . . . . . . 100
Removing the cover of the S8500C server . . . . . . . . . . . . . . . . . . . . 100
Removing and replacing the SAMP card in the S8500C server . . . . . . . . 101
Replacing the cover of the S8500C server . . . . . . . . . . . . . . . . . . . . 103
Reconnecting the cables to the S8500C server . . . . . . . . . . . . . . . . . 103
Powering up the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . . 104
Reconfiguring the SAMP card on the S8500C server . . . . . . . . . . . . . . 104
S8500C server connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
S8500C services access and logins . . . . . . . . . . . . . . . . . . . . . . . 110
Replacing the SAMP on the Avaya S8500B server . . . . . . . . . . . . . . . . . 114
Powering down the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . 114
Removing the S8500B server from the rack . . . . . . . . . . . . . . . . . . . 115
Removing the cover of the S8500B server . . . . . . . . . . . . . . . . . . . . 115
Removing and replacing the SAMP card on the S8500B server . . . . . . . . 116
Replacing the cover of the S8500B server . . . . . . . . . . . . . . . . . . . . 118
Reconnecting cables on the S8500B server . . . . . . . . . . . . . . . . . . . 119
Powering up the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . . 119
Reconfiguring the SAMP card on the S8500B server . . . . . . . . . . . . . . 120
S8500B server connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
S8500B services access and logins . . . . . . . . . . . . . . . . . . . . . . . 129
Contents
Job Aid: Replacing the SAMP power supply . . . . . . . . . . . . . . . 135
Replacing the SAMP power supply on the S8500C server . . . . . . . . . . . . . 135
Removing the old SAMP power supply from the S8500C. . . . . . . . . . . . 135
Replacing the SAMP power supply from the S8500C . . . . . . . . . . . . . . 136
Replacing the SAMP power supply on the S8500B server . . . . . . . . . . . . . 136
Removing the old power supply from the S8500B . . . . . . . . . . . . . . . 136
Replacing the power supply from the S8500B. . . . . . . . . . . . . . . . . . 137
Job Aid: Replacing the Avaya S8500 dual network interface. . . . . . . 139
Check Ethernet interface settings . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Backing up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Powering down the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Removing the cover of the server . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Removing the fan unit (S8500 only) . . . . . . . . . . . . . . . . . . . . . . . . . 146
Removing the old network interface card . . . . . . . . . . . . . . . . . . . . . . 146
Installing the new network interface card . . . . . . . . . . . . . . . . . . . . . . 146
03-300529 Issue 4 January 2008 5
Contents
Installing the new network interface card in the S8500C server . . . . . . . . 147
Installing the new network interface card in the S8500B server . . . . . . . . 148
Installing the new network interface card in the S8500 server . . . . . . . . . 149
Replacing the fan unit (S8500 only) . . . . . . . . . . . . . . . . . . . . . . . . . 151
Replacing the cover and cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Powering up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Checking LED activity on the dual network interface card . . . . . . . . . . . . . 152
Configuring the NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Ethernet interface mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Release 3.1 Ethernet configurations . . . . . . . . . . . . . . . . . . . . . . . 156
Release 3.0 Ethernet configurations . . . . . . . . . . . . . . . . . . . . . . . 156
Release 2.2 Ethernet configurations . . . . . . . . . . . . . . . . . . . . . . . 157
Testing connectivity to customer’s network. . . . . . . . . . . . . . . . . . . 159
Job Aid: Replacing the USB modem . . . . . . . . . . . . . . . . . . . . 161
Removing the old modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Job Aid: Replacing the IP Server Interface . . . . . . . . . . . . . . . . 163
Removing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Replacing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Re-assigning a static IP address on the IPSI circuit pack . . . . . . . . . . . . . 164
Assigning DHCP addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Job Aid: Replacing the S8500 Compact Flash reader and card . . . . . 167
Required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Remove the defective card drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Replace the card drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Replace the Compact Flash card . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Job Aid: Replacing the Remote Supervisor Adapter (RSA) . . . . . . . 169
Backing up the RSA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Backing up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Powering down the server and RSA . . . . . . . . . . . . . . . . . . . . . . . 176
Removing the cover of the server . . . . . . . . . . . . . . . . . . . . . . . . 177
Replacing the ribbon cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Removing the adapter support bracket and riser connector . . . . . . . . . . 178
6 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
Installing the new RSA card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Replacing the cover of the server . . . . . . . . . . . . . . . . . . . . . . . . 180
Connecting the cables to the RSA . . . . . . . . . . . . . . . . . . . . . . . . 181
Powering up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Restoring the RSA configuration . . . . . . . . . . . . . . . . . . . . . . . . . 181
Upgrading the RSA firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Checking the RSA installation . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Restoring the RSA defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Contents
03-300529 Issue 4 January 2008 7
Contents
8 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
Job Aid: Replacing the Avaya S8500/B/C server
!
Important:
Important: Always check the Avaya Support Website for Product Support Notices at
ttp://support.avaya.com and select Product Support Notices (All Avaya
h
products) in the MOST POPULAR PRODUCTS IN SUPPORT section.
This job aid describes the steps required to replace an Avaya S8500, an S8500B, or an S8500C
servers running Avaya Communication Manager software.
The hard drive in the replacement server comes blank, and you have these choices:
l If you are using this blank hard drive, you must install the software from the CD-ROM that
the customer received from an earlier installation of Communication Manager software.
The software CD-ROM contains the Linux operating system and the appropriate release of
Avaya Communication Manager.
l If the hard drive in the failed server is good, you can replace the blank hard drive in the
replacement server with the old hard drive.
This job aid has different procedures for replacing the various S8500 servers:
l Replacing the S8500 server on page 22
l Replacing the S8500B server on page 43
l Replacing the S8500C server on page 59
Required Equipment
Verify that you have the following equipment and tools on site:
l Replacement S8500 server
l Customer’s CD-ROM with the software load (if not reusing the hard drive)
l Ethernet crossover cable for direct connection of your laptop to the server
l Flat-head screwdriver
l Cross-point (Phillips) screwdriver
l Electrostatic wrist ground strap and mat
03-300529 Issue 4 January 2008 9
Job Aid: Replacing the Avaya S8500/B/C server
Pre-site tasks
Before you go on site, verify that the following tasks are done.
l Ask the customer for the Product ID for the server being replaced. If the customer does not
have it, run the Automatic Registration Tool (ART) to obtain the Product ID number and
port number (customer dial-up) for the replacement server.
l If the customer is using SNMP for alarming, you will need to get the IP addresses and
community names from the customer because the SNMP programming is not saved after
the replacement.
l If using the blank hard drive that comes with the server, verify that you have the correct
software and software service pack. You must install the software on the replacement
server, and you might need to install a software service pack.
l If using the blank hard drive that comes with the server, verify that you have the current
Communication Manager license and Avaya authentication files to install on the
replacement server. Go to the Remote Feature Activation (RFA) Web site to get them
(http://rfa.avaya.com
).
l Verify that the customer has a recent backup of all the system and translation files. This is
critical if the hard drive is not functional.
l Verify with the customer that you have access permissions to backup and restore the data
from the network server.
Pre-site tasks for replacing an S8500/B/C server
9
Task Description
1 Obtain CD with the correct
software release
2 Get software service pack, if
appropriate
Retrieve customer’s original CD containing
Communication Manager.
The Communication Manager software service pack
file might be available on the CD. Otherwise,
download it to your laptop from the Avaya Support
Web site (http
://support.avaya.com/). Select
Downloads then choose S8500 server.
3 Get SAMP software update Avaya Support Web site (http://support.avaya.com/
4 Get all configuration
information for the server
Examples include IP addresses, server name, DNS
information, and so forth.
)
10 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
Initial on-site tasks
l If the hard drive in the failed server is good, go to Initial tasks for replacing an S8500/B/C
server reusing the original hard drive on page 11.
l If the hard drive is not functional, make sure the customer has a recent backup of the
system files and translations that you can restore after you have replaced the hard drive. If
not, the server needs to be reconfigured and translations input as if it were a new
installation. See Installing and Configuring the Avaya S8500 server (03-300143) for
detailed procedures. Additionally, some illustrations of software installation and
configuration information appear later in this document.
Initial tasks for replacing an S8500/B/C server reusing the original
hard drive
Initial on-site tasks
9
Task Description
1 Log onto Maintenance Web
Interface
2 Determine the software
release and any software
service packs
3 Determine if the customer
has a recent backup of data
4 Record alarms and verify
hard drive functionality
Connect a crossover cable to the services port on the
back of the server. Open a browser on your laptop.
Type 192.11.13.6 and press Enter to log onto the
Maintenance Web Interface as craft or dadmin.
Under Server, click Software Version. Note the
software release and any installed software service
packs.
Under Data Backup/Restore, select Backup Logs to
search for recent backup files. Check for the types of
data and dates. Verify that there is a recent,
successful backup of the system files and translations.
Under Alarms, click Current Alarms. Note alarms on
the server not related to the hard drive.
In the Server alarms section, check the Source Listing
column for a HARD DISK entry. If it is there, then the
hard drive is failing and cannot be reused (see
Determining if a hard drive is functional
on page 34).
1 of 3
03-300529 Issue 4 January 2008 11
Job Aid: Replacing the Avaya S8500/B/C server
Initial tasks for replacing an S8500/B/C server reusing the original
hard drive (continued)
9
Task Description
5 Back up the system files If the customer does not have a recent backup, you
must back up the files so they can be restored later.
1. Under Data Backup/Restore, click Backup Now.
2. Select Server and System Files, Security
Files, Avaya Call Processing (ACP)
Translations, and Save ACP translations prior
to backup.
3. Select the backup method normally used.
4. Click Start Backup to begin the back up
process.
6 Record the OSS numbers
(used when the system dials
If the customer does not have these numbers, open
a command line session to the server.
out to report alarms)
1. Type almenable and press Enter.
2. Record the numbers.
3. Type exit and press Enter to close the session.
7 Suppress alarm origination At the Linux command line type almsuppress -t
120 and press Enter to suppress alarms for the
duration of the replacement process. (Maximum time
is 2 hours.)
8 Shut down the server If the hard drive is functional, under Server, click
Shutdown This Server then unclick Restart Server
after Shutdown. Press the power-control button on
the front of the server. The internal fan shuts off.
Caution: Do not unplug a functioning server without
stopping all processes first. Failure to do this corrupts
the hard drive. This is especially important if you are
reusing the hard drive.
Caution: Do not hold down the power button for more
than a split second. Holding the button down too long
causes the server to reboot.
9 Power down the server Disconnect the power cord from the back of the
server.
10 Unplug the RSA/SAMP Disconnect the power cord from the RSA/SAMP.
11 Disconnect the modem Disconnect the modem from the RS-232 port on the
RSA or from the USB port on the SAMP.
12 Disconnect the LAN
connection from the RSA/
Disconnect and label the LAN connection (if used)
from the Ethernet port on the RSA/SAMP
SAMP
2 of 3
12 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
Replacing the S8500/B/C server
Initial tasks for replacing an S8500/B/C server reusing the original
hard drive (continued)
9
Task Description
13 Disconnect the cable from
the dual NIC (if used)
14 Disconnect the crossover
cable
Disconnect and label the cable from the Ethernet port
on the dual NIC (if used).
Disconnect the crossover cable from the services port
on the back of the server.
Replacing the S8500/B/C server
Tasks for replacing an S8500/B/C server
9
Task Description
1 Shut down the server If the hard drive is functional, under Server, click
Shutdown This Server then unclick Restart Server
after Shutdown. Press the power-control button on
the front of the server. The internal fan shuts off.
Caution: Do not unplug a functioning server without
stopping all processes first. Failure to do this corrupts
the hard drive. This is especially important if reusing
the hard drive.
Caution: Do not hold down the power button for more
than a split second. Holding the button down too long
causes the server to reboot.
3 of 3
2 Unplug the server Once the server is completely shut down, unplug the
power cords from the server and RSA/SAMP.
Caution: Do not unplug a functioning server without
stopping all processes first. Failure to do this corrupts
the hard drive. This is especially important if reusing
the hard drive.
Disconnect and label the LAN connections from the
Ethernet ports on the RSA/SAMP and dual NIC (if
used).
Disconnect all attached devices, including the laptop,
both modems, and the external flashcard reader (if
used).
1 of 3
03-300529 Issue 4 January 2008 13
Job Aid: Replacing the Avaya S8500/B/C server
Tasks for replacing an S8500/B/C server (continued)
9
Task Description
3 Remove the server from
the rack
4 Remove the cover of the
server
5 Replace components in the
replacement server
l S8500: see Removing the S8500 server from
the rack on page 23.
l S8500B: see Removing the S8500B server
from the rack on page 44.
l S8500C: Removing the S8500C server from the
rack on page 60.
l S8500: see Removing the cover of the S8500
server on page 23.
l S8500B: see Removing the cover of the
S8500B server on page 44.
l S8500C: Removing the cover of the S8500C
server on page 60.
Replace the RSA or SAMP with the original one from
the failed server:
l S8500: see Reusing the Remote Supervisor
Adapter on page 27
l S8500B: see Reusing the SAMP (S8500B) on
page 47.
l S8500C: see Reusing the SAMP (S8500C) on
page 64.
If the failed server has the optional dual NIC, you must
move it to the replacement server.
l S8500: see Reusing the optional network
interface card (S8500) on page 30.
l S8500B: see Reusing the optional network
interface card (S8500B) on page 49.
l S8500C: NIC required and installed in
replacement server.
If the hard drive in the failed server is good, you must
replace the one in the replacement server with the
original one from the failed server.
l S8500: see Reusing the S8500 server’s hard
drive on page 24.
l S8500B: see Reusing the hard drive
(S8500B) on page 45.
l S8500C: Reusing the hard drive (S8500C) on
page 61
6 Replace the cover of the
replacement server
l S8500: see Replacing the cover on the
replacement S8500 server on page 32.
l S8500B: see Replacing the cover on the
replacement S8500B server on page 51.
l S8500C: Replacing the cover on the
replacement S8500C server on page 67.
14 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
2 of 3
Tasks for replacing an S8500/B/C server (continued)
Replacing the S8500/B/C server
9
Task Description
7 Install the replacement
server into the rack
l S8500: see Installing the replacement S8500
server in the rack on page 32.
l S8500B: see Installing the replacement S8500B
server in the rack on page 51.
l S8500C: Installing the replacement S8500C
server in the rack on page 68.
8 Note: Skip this step if
reusing the original hard
drive.
Insert the software CD in
the CD-ROM drive of the
server, if using the blank
Open the CD-ROM drawer and place the
Communication Manager CD in the drawer and close
it.
The software CD contains boot software that the
server automatically accesses when you power up the
server.
hard drive
9 Reconnect attached
devices
Reconnect the LAN connections to the Ethernet ports
on the RSA/SAMP and dual NIC (if used).
Reconnect all attached devices, including the laptop,
both modems, and the external flashcard reader (if
used).
10 Power up the server Plug the power cords into the server and RSA. Press
the power-control button on the front of the server.
Note: Wait at least 3 minutes for the server to
complete its power up. Watch the power-on LED on
the server.
11 Note: Skip this step if using
a new hard drive.
Test the hard drive by
logging onto the
Maintenance Web
Interface.
Connect a crossover cable to the services port on the
back of the server. Open a browser on your laptop.
Type 192.11.13.6 and press Enter to log onto the
Maintenance Web Interface as craft or dadmin. Log in
as craft or dadmin.
Under Server, click Status Summary and note the
information concerning the hard drive.
3 of 3
03-300529 Issue 4 January 2008 15
Job Aid: Replacing the Avaya S8500/B/C server
Hard drive
l If you cannot reuse the original hard drive, you must install the Linux operating system and
Avaya Communication Manager on the new, blank hard drive, then restore the backed up
system files. Follow the procedure in Using the blank hard drive
l If you are reusing the original hard drive, follow the procedure in Re-using the original hard
drive on page 21.
Using the blank hard drive
Using this procedure means that you are not re-using the old hard drive.
Final tasks for replacing an S8500/B/C server using the blank hard drive
on page 16.
9
Task Description
1 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 crossover cable from the
Services port on the server.
2 Clear ARP cache on laptop
if you cannot log in
3 Connect laptop to the RSA/
SAMP card
From a DOS command line, type arp -d
192.11.13.6 and press Enter.
l RSA: connect to the Ethernet port (see Note
Figure 5: S8500 rear panel
on page 33) using a
crossover cable
l SAMP: see Figure 11: S8500B rear panel on
page 52 or Figure 16: S8500C rear panel on
page 69.
4 Log into the RSA/SAMP
card
Open a browser on your laptop. Type 192.11.13.6 and
press Enter to log into the RSA/SAMP.
Note: Use the initial installation craft login and the initial
RSA password.
5 Set a timeout value
l RSA: On the RSA welcome screen, on the
Inactive session timeout value field, select no
timeout and click Continue. This allows 60
minutes of use before disconnecting.
l SAMP: At the home page select Controls. Select
boot protection timer. Select a value of 0. Click
on set control. Logout of the SAMP.
6 RSA (S8500) only: set the
loader watchdog timeout
Under ASM Control, click System Settings. Scroll down
to the Server Timeouts section, and in the Loader
watchdog field, select disabled and click Save.
16 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
1 of 6
Final tasks for replacing an S8500/B/C server using the blank hard drive (continued)
Hard drive
9
Task Description
7 Log off the RSA/SAMP Click Log Off.
8 Disconnect the RSA/SAMP
LAN cable
9 Connect laptop to the
server
Disconnect the Ethernet RJ45 cable from the RSA/
SAMP Ethernet port.
Connect a crossover cable to the services port on the
back of the server and wait about 3 minutes from the
time you boot up the server before trying to access the
information on the CD.
10 Clear ARP cache on laptop From a DOS command line, type arp -d
192.11.13.6 and press Enter.
11 Set display parameters (if
necessary)
At the DOS command line type telnet and press Enter.
At the Telnet prompt type unset crlf and press
Enter.
Type display and press Enter to verify that message
says Sending only CR
Type exit and press Enter to close the session.
12 Install Communication
Manager
You must install the software from the CD.
l For procedure details for an S8500, see Installing
the software on the S8500 server on page 36.
l For procedure details for an S8500B, see
Installing Communication Manager on the S8500B
server on page 53.
l For procedure details for an S8500C, see
Installing the software on the S8500C server on
page 70.
13 Log onto the Maintenance
Web Interface
Open a browser on your laptop. Type 192.11.13.6 and
press Enter to log onto the Maintenance Web Interface.
Log in as craft or dadmin.
Note: Use the initial installation login craft and the
initial password.
14 Set alarm suppression on
the server
15 Check software version on
the Maintenance Web page
At the Linux command line type almsuppress -y and
press Enter to enable alarm suppression.
Under Server, click Software Version to verify the
Communication Manager release.
16 Copy files to the server Copy the license and Avaya authentication files and the
software service pack file, if any, to the server.
Under Miscellaneous, click Download Files.
Browse to select the file for downloading and click
Download.
2 of 6
03-300529 Issue 4 January 2008 17
Job Aid: Replacing the Avaya S8500/B/C server
Final tasks for replacing an S8500/B/C server using the blank hard drive (continued)
9
Task Description
17 Configure the network
parameters and verify
connectivity (optional)
18 Restore the system files
and translations
If there were no backup
files, configure the server
Note: if you used the local Compact Flash for the most
recent backup, you can skip this step.
You must re-administer the Ethernet port connecting to
the customer’s network.
Under Server Configuration, click Configure Server and
click Continue.
Click Continue through the pages until you get to the
Specify how you want to use this wizard page. Select
Configure individual services and click Continue.
Click Set Identities and make assignments for the use of
the Ethernet ports and click Continue
Fill in the correct IP address, Gateway, and Subnet mask
for the Corporate LAN interface (the S8500 server will be
restored from a backup obtained from a remote server on
the network). Select AUTOSENSE for all Ethernet ports.
Click Change. Close the window.
Under Diagnostics, click Ping. Type the IP address of the
server where the files are backed up and click Execute
Ping to verify that you can access the customer’s
network.
Disable RAM disk on the server (sudo ramdisk -v -f
disabled) and confirm with ramdisk -v -s.
Under Servers, click Software Version. Note the
Release String data.
Under Data Backup/Restore, click View/Restore Data.
Caution: Do not restore files if they are from a software
load different from the load now running on the server.
Match the Release String data from the Software Version
page with the listing provided.
l For procedure details for an S8500, see Restoring
the S8500 system files on page 39.
l For procedure details for an S8500B, see
Restoring the system files (S8500B) on page 56.
l For procedure details for an S8500C, see
Restoring the system files (S8500C)
on page 73.
See Installing and Configuring the Avaya S8500 server,
03-300143, for more information.
19 Verify date and time Under Server, click Server Date/Time. Make changes as
necessary.
18 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
3 of 6
Final tasks for replacing an S8500/B/C server using the blank hard drive (continued)
Hard drive
9
Task Description
20 Install software service
You might need to install a software service pack.
pack, if any
l For procedure details for an S8500, see Installing
service pack files on the S8500 server on page 38.
l For procedure details for an S8500B, see
Installing service pack files on the S8500B
server on page 55.
l For procedure details for an S8500C, see
Installing service pack files on the S8500C
server on page 71.
Note: Skip this procedure if there is no software service
pack file to install.
21 Verify that the service pack
is installed
Under Server, click Software Version to verify the
software service pack versions.
22 Verify server configuration l For procedure details for an S8500, see Verifying
the S8500 server configuration on page 42
l For procedure details for an S8500B, see Verifying
the S8500B server configuration on page 58.
l For procedure details for an S8500C, see Verifying
the S8500C server configuration on page 75.
Note: If there was no backup file to restore, you must
reconfigure the server. Get the configuration data from
the customer.
23 Install the license and
Avaya authentication files
Under Security, click Authentication File and select
“Install the Authentication file I previously downloaded”
and click Install.
24 Log in from the SAT Log in as craft.
25 Check the translations Using the SAT screen, type list configuration
all and press Enter and check that all the hardware
displays.
26 Test the hard drive by
logging onto the
Maintenance Web Interface
Connect a crossover cable to the services port on the
back of the server. Open a browser on your laptop. Type
192.11.13.6 and press Enter to log onto the
Maintenance Web Interface as craft or dadmin.
Under Server, click Status Summary and note the
information concerning the hard drive.
27 Ping the connections on the
server
Under Diagnostics, click Ping. Ensure that all
connections, IPSI boards, and all administered
connections respond.
4 of 6
03-300529 Issue 4 January 2008 19
Job Aid: Replacing the Avaya S8500/B/C server
Final tasks for replacing an S8500/B/C server using the blank hard drive (continued)
9
Task Description
28 Resolve alarms on the
server
Under Alarms, click Current Alarms. Compare these
against the recorded alarms from Checklist 2, step 4.
Clear any alarms that appear.
Using a SAT screen, type display alarms and press
Enter.
For instructions on resolving alarms, see Maintenance
Alarms for Avaya Communication Manager 3.1, Media
Gateways and Servers, 03-300430.
29 Check the health of the
server
Using a SAT screen, type list
ipserver-interface and status health. Check
that all connections are working correctly.
30 Save translations Note: If this server is an ESS or LSP, skip this step.
Using a SAT screen, type save translation and
press Enter to back them up.
31 Set the Product ID on the
server
Confirm the product ID of the server, and, if necessary,
set the product ID with the productid -p product_id
command.
32 Administer backup
schedule on the server
Under Data Backup/Restore, click Schedule Backup to
re-administer the server’s backup schedule.
33 Back up files on the server Under Data Backup/Restore, click Backup Now.
Click Start Backup to begin the back up process.
34 Release alarm suppression
on the server
At the Linux command line type almsuppress -n and
press Enter to release alarm suppression.
Note: Only do this if you want to release it before the
time that you set earlier expires (maximum of 2 hours).
35 Log off all administration
applications
When you have completed all the administration, log off
the server.
36 Disconnect from the server Disconnect the laptop from the server.
37 RSA only: Clear ARP
cache on laptop if you
From a DOS command line, type arp -d
192.11.13.6 and press Enter.
cannot log in
38 RSA only: Connect laptop
to the RSA card
Connect to the Ethernet port (to the right of the serial
connector) on the back of the RSA card using a
crossover cable.
5 of 6
20 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
Final tasks for replacing an S8500/B/C server using the blank hard drive (continued)
Hard drive
9
Task Description
39 RSA only: Log into the RSA
card
40 RSA only: Set a timeout
value
41 RSA only: Set the loader
watchdog timeout
42 RSA only: Log off and
disconnect from the RSA
Open a browser on your laptop. Type 192.11.13.6 and
press Enter to log into the RSA.
Note: Use the initial installation craft login and the initial
RSA password.
On the RSA welcome screen, on the Inactive session
timeout value field, select no timeout and click
Continue. This allows 60 minutes of inactivity before
disconnecting.
Under ASM Control, click System Settings. Scroll down
to the Server Timeouts section, and in the Loader
watchdog field, select 5.0 (minutes) and click Save.
Click Log Off. Once you are logged off, disconnect from
the services port on the RSA.
Re-using the original hard drive
Using this procedure means that you are re-using the original hard drive.
6 of 6
Final tasks for replacing an S8500/B/C server reusing the
original hard drive
9
Task Description
1 Connect laptop to the
server
2 Log onto the Maintenance
Web Interface
3 Verify date and time Under Server, click Server Date/Time. Make changes
4 Ping the connections on the
server
Connect to the services port on the back of the server.
Open a browser on your laptop. Type 192.11.13.6
and press Enter to log onto the Maintenance Web
Interface.
as necessary.
Under Diagnostics, click Ping. Ensure that all
administered connections respond.
1 of 2
03-300529 Issue 4 January 2008 21
Job Aid: Replacing the Avaya S8500/B/C server
Final tasks for replacing an S8500/B/C server reusing the
original hard drive (continued)
9
Task Description
5 Resolve alarms on the
server
6 Check the health of the
server
7 Set the Product ID on the
server
8 Release alarm suppression
on the server
9 Log off all administration
applications
Under Alarms, click Current Alarms. Compare these
against the recorded alarms from Checklist 3, step 2.
Clear any alarms that appear.
Using a SAT screen, type display alarms and
press Enter.
For instructions on resolving alarms, see Maintenance
Alarms for Avaya Communication Manager 3.1, Media
Gateways and Servers, 03-300430.
Using a SAT screen, type list
ipserver-interface and status health. Check
that all connections are working correctly.
Confirm the product ID using the productid -p
product_id and press Enter, where product_id is
the product ID that you received from the customer or
the ART tool. Since the hard drive is being re-used, the
product ID will be on the hard drive.
At the Linux command line type almsuppress -n
and press Enter to release alarm suppression.
Note: Only do this if you want to release it before the
time you set earlier runs out (maximum of 2 hours)
When you have completed all the administration, log
off the server.
Replacing the S8500 server
When replacing a failed S8500 server, there may be several components that can be reused.
These include the hard drive, Remote Supervisor Adapter (RSA), and network interface card
(NIC), if being used. If these components are serviceable, we recommend that you remove
them from the failed server and install them in the replacement server. For specific removing
and replacing information see:
l Reusing the S8500 server’s hard drive on page 24
l Reusing the Remote Supervisor Adapter on page 27
l Reusing the optional network interface card (S8500) on page 30
2 of 2
22 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
Replacing the S8500 server
Powering down and disconnecting the S8500 server
To power down the S8500 server:
!
CAUTION:
CAUTION: Do not unplug a functioning server without stopping all processes first. Failure to
do this will corrupt the hard drive.
1. If the server is functional, type stop -h -f on the command line or use the Web page to
shut down the server.
2. If Step 1 does not work, press the power button to shut off the server.
!
CAUTION:
CAUTION: Do not hold down the power button for more than a split second. Holding the
button down too long causes a reboot of the server.
3. Unplug the power cord from the back of the server.
4. Unplug the power cord from the RSA.
5. Unplug the USB modem cable.
6. Label and disconnect the modem from the RS-232 port on the RSA.
7. Label and disconnect the LAN connection (if used) from the Ethernet port on the RSA.
8. Label and disconnect the cable from the Ethernet port on the dual NIC (if used).
Removing the S8500 server from the rack
To remove the S8500 server from the rack.
1. Pull the server forward so the server rails expand and the retaining clips on the rails click
into place.
2. Using the cross-point (Phillips) screwdriver, remove the server from the slide rails in the
rack.
Removing the cover of the S8500 server
For these steps see Removing and replacing the cover on the S8500 server on page 24.
1. Set the server down on a flat surface with an electrostatic mat.
2. Loosen the two captive screws on the back of the server that hold the cover in place.
03-300529 Issue 4 January 2008 23
Job Aid: Replacing the Avaya S8500/B/C server
3. Slide the server cover back from the front panel until the cover’s tabs are released from the
top slot of the front panel.
4. Lift the cover straight up and remove it from the server.
Figure 1: Removing and replacing the cover on the S8500 server
disc
1
Figure notes:
1. Captive screws on server
Reusing the S8500 server’s hard drive
If the hard drive in the failed S8500 server is still good, then you want to reuse it in the
replacement server. Use the following process to swap the hard drives:
l Removing the hard drive from the failed S8500 server on page 25
l Removing the hard drive from the replacement S8500 server on page 26
l Installing the original hard drive in the replacement S8500 server on page 27
h3mscaps LAO 070103
24 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
!
CAUTION:
CAUTION: Wear an anti-static wrist ground strap whenever handling components such as
the hard drive of an Avaya S8500 server. Connect the strap to an approved
ground, such as an unpainted metal surface. Also, place the hard drive on an
anti-static mat that is similarly grounded. Do not place the new or the old drive on
a bare surface.
Removing the hard drive from the failed S8500 server
For these steps, see Removing and replacing the drive cage (S8500) on page 26.
1. Locate the drive cage in the left-hand corner of the front of the server.
2. Use the two black pull handles on the ribbon cables to unplug the data connectors from the
back of the CD-ROM and hard drive.
3. Push the ribbon cable back out of the way.
4. Unplug the two power connectors from the back of the CD-ROM drive and the hard drive.
You must release the power connector on the CD-ROM drive by gently bending the side
spring clip holding it in place.
Replacing the S8500 server
5. Loosen the captive screw next to the drive cage.
6. Slide the drive cage toward the back of the server to clear the retaining hooks.
7. Place the drive cage on the antistatic mat.
8. Remove the four screws (two on each side) securing the hard drive in the drive cage and
remove the hard drive.
03-300529 Issue 4 January 2008 25
Job Aid: Replacing the Avaya S8500/B/C server
Figure 2: Removing and replacing the drive cage (S8500)
6
disc
7
8
6
3
2
1
Figure notes:
1. Drive bay housing drive cage
2. Ribbon cable attached to hard drive
3. Power cable connected to the CD-ROM
drive
4. Captive screw holding drive cage
4
6
5
h3msdrv3 KLC 020204
5. Tabs
6. Screws holding hard drive in drive cage
7. Hard drive
8. Drive cage
Removing the hard drive from the replacement S8500 server
To remove the hard drive from the replacement S8500 server.
1. Remove the cover from the replacement server. See Removing the cover of the S8500
server on page 23.
2. Remove the hard drive from the replacement server. See Removing the hard drive from the
failed S8500 server on page 25.
26 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
Replacing the S8500 server
Installing the original hard drive in the replacement S8500 server
For these steps, see Figure 2: Removing and replacing the drive cage (S8500) on page 26.
1. Insert the original hard drive into the drive cage so that the connectors are in the same
direction as the CD-ROM connectors and the screw holes are aligned.
2. Reinsert the 4 screws (2 on each side) to attach the hard drive to the drive cage.
3. Reattach the flat ribbon cable (in 2 places) to the hard drive and CD-ROM drive.
4. Reattach the 2 power cables to the hard drive and CD-ROM drive.
5. Slide the drive cage into place in the server, making sure that it fits securely into the
retaining hooks and finger-tighten the captive screw.
6. Make sure the drive cage is secure and that the cables are not bunched or blocking the fan
unit.
Reusing the Remote Supervisor Adapter
Note:
Note: The RSA is in the S8500 server only.
If the Remote Supervisor Adapter (RSA) card in the failed server is still good, then you want to
reuse it in the replacement server. Use the following process to switch the RSAs.
l Removing the RSA from the failed S8500 server on page 27
l Removing the RSA from the replacement S8500 server on page 29
l Installing the original RSA in the replacement S8500 server on page 29
!
CAUTION:
CAUTION: Wear an anti-static wrist ground strap whenever handling components such as
the RSA board of an Avaya S8500 server. Connect the strap to an approved
ground, such as an unpainted metal surface. Also, place the RSA board on an
anti-static mat that is similarly grounded. Do not place the new or the old drive on
a bare surface.
Removing the RSA from the failed S8500 server
To remove the RSA from the failed S8500 server.
1. Remove the cover of the server. See Removing the cover of the S8500 server
on page 23.
2. Remove one side of the ribbon cable from the system-management connector on the RSA.
03-300529 Issue 4 January 2008 27
Job Aid: Replacing the Avaya S8500/B/C server
Note:
Note: The RSA card resides in PCI-X slot 1 located under the adapter support bracket.
Remove the adapter support bracket and the riser connector together.
3. Loosen the captive screw located to the right of the slot labeled PCI 1.
4. The riser connector must be removed by pulling straight up on the adapter support bracket.
Place one finger under the screw on the far end of the riser connector and one finger under
the adapter support bracket near the captive screw and pull straight up, as shown in
Figure 3
.
Figure 3: Removing and replacing the Remote Supervisor Adapter (S8500 only)
3
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Figure notes:
1. Remote Supervisor Adapter
2. Adapter support bracket
4. Connector
5. Captive screw
3. Riser card connector
5. Remove the RSA card from PCI-X slot 1 by pulling the card gently out of the riser card
connector.
28 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
h3msrrsa LAO 071803
Removing the RSA from the replacement S8500 server
To remove the RSA from the replacement S8500 server.
Replacing the S8500 server
1. Remove the cover of the server. See Removing the cover of the S8500 server
2. Remove the RSA from the replacement server. See Removing the RSA from the failed
S8500 server on page 27.
Installing the original RSA in the replacement S8500 server
To install the original RSA in the replacement S8500 server.
1. Carefully grasp the original RSA by the top edges or upper corners, component side facing
up, and align it with the PCI-X slot 1 opening in the replacement server. Press the RSA
firmly into the riser card connector. See Figure 3: Removing and replacing the Remote
Supervisor Adapter (S8500 only) on page 28.
!
CAUTION:
CAUTION: Make sure the RSA card is completely and correctly seated in the riser card
connector before you turn on the S8500 server. Incomplete insertion might cause
damage to the system board or RSA card.
2. Connect the ribbon cable to the system-management connector located on the back of the
card.
3. Replace the adapter support bracket lining up the tabs on each side of the bracket and the
screw holes on the riser card connector.
on page 23.
4. Align the riser card with the connector and the tabs on the adapter support bracket with the
provided holes and press the riser card firmly into the connector.
5. Finger-tighten the captive screw to the right of the slot.
6. If you are re-using the optional dual network interface, go to Reusing the optional network
interface card (S8500) below.
If you are not using the dual network interface, go to Replacing the cover on the
replacement S8500 server on page 32.
03-300529 Issue 4 January 2008 29
Job Aid: Replacing the Avaya S8500/B/C server
Reusing the optional network interface card (S8500)
If the optional network interface card (NIC) in the failed server is being used and still good, then
you want to reuse it in the replacement S8500 server. Use the following process to swap the
NIC.
!
CAUTION:
CAUTION: Wear an anti-static wrist ground strap whenever handling components such as
the hard drive of an Avaya S8500 server. Connect the strap to an approved
ground, such as an unpainted metal surface. Also, place the hard drive on an
anti-static mat that is similarly grounded. Do not place the new or the old drive on
a bare surface.
Removing the NIC from the failed S8500 server
For these steps, see Figure 4: Removing and replacing the NIC (S8500 only) on page 31.
1. Locate the fan slot adjacent to the power plug on the rear of the server.
2. Remove the two screws holding the fan unit. You do not need to unplug the fan unit.
3. Set the adapter-support bracket to the right of the fan.
4. Completely unscrew the captive screw on the left hand side of the PCI-2 slot.
The captive screw is now loose so that you can flip it up. You will need this space to
maneuver the NIC out of its slot.
5. Firmly pull the NIC out of its slot.
30 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server
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