Avaya S8500, S8500B, S8500C Job Aids For Field Replacements

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Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

03-300529

Issue 4

January 2008

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Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our website, simply go to http://

www.avaya.com/support and search for the document number in

the search box.

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Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

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Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

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Job Aid: Replacing the Avaya S8500/B/C server . . . . . . . . . . . . . 9

Required Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Pre-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Initial on-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Replacing the S8500/B/C server . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using the blank hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Re-using the original hard drive . . . . . . . . . . . . . . . . . . . . . . . . . 21

Replacing the S8500 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Powering down and disconnecting the S8500 server . . . . . . . . . . . . . . 23

Removing the S8500 server from the rack . . . . . . . . . . . . . . . . . . . . 23

Removing the cover of the S8500 server. . . . . . . . . . . . . . . . . . . . . 23

Reusing the S8500 server’s hard drive. . . . . . . . . . . . . . . . . . . . . . 24

Reusing the Remote Supervisor Adapter . . . . . . . . . . . . . . . . . . . . 27

Reusing the optional network interface card (S8500) . . . . . . . . . . . . . . 30

Replacing the cover on the replacement S8500 server . . . . . . . . . . . . . 32

Installing the replacement S8500 server in the rack . . . . . . . . . . . . . . 32

Checking for network activity on the S8500 . . . . . . . . . . . . . . . . . . . 32

Confirming the original Ethernet configuration (S8500) . . . . . . . . . . . . 33

Preparing the failed server for shipment. . . . . . . . . . . . . . . . . . . . . 33

Expanded Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Replacing the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Powering down and disconnecting the S8500B server . . . . . . . . . . . . . 43

Removing the S8500B server from the rack . . . . . . . . . . . . . . . . . . . 44

Removing the cover of the S8500B server . . . . . . . . . . . . . . . . . . . . 44

Reusing the hard drive (S8500B) . . . . . . . . . . . . . . . . . . . . . . . . . 45

Reusing the SAMP (S8500B) . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Reusing the optional network interface card (S8500B) . . . . . . . . . . . . . 49

Replacing the cover on the replacement S8500B server . . . . . . . . . . . . 51

Installing the replacement S8500B server in the rack. . . . . . . . . . . . . . 51

Powering up the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . . 52

Checking network activity on the S8500B server . . . . . . . . . . . . . . . . 52

Preparing the failed server for shipment. . . . . . . . . . . . . . . . . . . . . 53

Installing Communication Manager on the S8500B server . . . . . . . . . . . 53

Installing service pack files on the S8500B server . . . . . . . . . . . . . . . 55

Disable RAM disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Restoring the system files (S8500B) . . . . . . . . . . . . . . . . . . . . . . . 56

Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Verifying the S8500B server configuration . . . . . . . . . . . . . . . . . . . 58

03-300529 Issue 4 January 2008 3

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Contents

Replacing the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Powering down and disconnecting the S8500C server . . . . . . . . . . . . . 59

Removing the S8500C server from the rack . . . . . . . . . . . . . . . . . . . 60

Removing the cover of the S8500C server . . . . . . . . . . . . . . . . . . . . 60

Reusing the hard drive (S8500C) . . . . . . . . . . . . . . . . . . . . . . . . . 61

Reusing the SAMP (S8500C) . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Reusing the dual NIC (S8500C) . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Replacing the cover on the replacement S8500C server . . . . . . . . . . . . 67

Installing the replacement S8500C server in the rack. . . . . . . . . . . . . . 68

Powering up the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . . 68

Checking network activity on the S8500C server . . . . . . . . . . . . . . . . 68

Preparing the failed S8500C server for shipment . . . . . . . . . . . . . . . . 69

Installing the software on the S8500C server . . . . . . . . . . . . . . . . . . 70

Installing service pack files on the S8500C server . . . . . . . . . . . . . . . 71

Disable RAM disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Restoring the system files (S8500C) . . . . . . . . . . . . . . . . . . . . . . . 73

Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Verifying the S8500C server configuration . . . . . . . . . . . . . . . . . . . 75

Job Aid: Replacing the Hard Drive on the

Avaya S8500 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Pre-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Hard drive considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Tasks to replace the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Final tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Replacing the hard drive in the S8500 server . . . . . . . . . . . . . . . . . . . . 85

Replacing the hard drive in the S8500C server . . . . . . . . . . . . . . . . . 85

Replacing the hard drive in the S8500B server . . . . . . . . . . . . . . . . . 87

Replacing the hard drive in the S8500 server . . . . . . . . . . . . . . . . . . 88

Expanded Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Installing Communication Manager . . . . . . . . . . . . . . . . . . . . . . . 92

Installing post-upgrade patch files . . . . . . . . . . . . . . . . . . . . . . . . 93

Enable RAM disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Restoring the system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Verifying the server configuration . . . . . . . . . . . . . . . . . . . . . . . . 98

Job Aid: Replacing the SAMP on the Avaya S8500 Series server . . . . 99

Replacing the SAMP on the Avaya S8500C server . . . . . . . . . . . . . . . . . 99

4 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

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Powering down the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . 100

Removing the S8500C server from the rack . . . . . . . . . . . . . . . . . . . 100

Removing the cover of the S8500C server . . . . . . . . . . . . . . . . . . . . 100

Removing and replacing the SAMP card in the S8500C server . . . . . . . . 101

Replacing the cover of the S8500C server . . . . . . . . . . . . . . . . . . . . 103

Reconnecting the cables to the S8500C server . . . . . . . . . . . . . . . . . 103

Powering up the S8500C server . . . . . . . . . . . . . . . . . . . . . . . . . 104

Reconfiguring the SAMP card on the S8500C server . . . . . . . . . . . . . . 104

S8500C server connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

S8500C services access and logins . . . . . . . . . . . . . . . . . . . . . . . 110

Replacing the SAMP on the Avaya S8500B server . . . . . . . . . . . . . . . . . 114

Powering down the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . 114

Removing the S8500B server from the rack . . . . . . . . . . . . . . . . . . . 115

Removing the cover of the S8500B server . . . . . . . . . . . . . . . . . . . . 115

Removing and replacing the SAMP card on the S8500B server . . . . . . . . 116

Replacing the cover of the S8500B server . . . . . . . . . . . . . . . . . . . . 118

Reconnecting cables on the S8500B server . . . . . . . . . . . . . . . . . . . 119

Powering up the S8500B server . . . . . . . . . . . . . . . . . . . . . . . . . 119

Reconfiguring the SAMP card on the S8500B server . . . . . . . . . . . . . . 120

S8500B server connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

S8500B services access and logins . . . . . . . . . . . . . . . . . . . . . . . 129

Contents

Job Aid: Replacing the SAMP power supply . . . . . . . . . . . . . . . 135

Replacing the SAMP power supply on the S8500C server . . . . . . . . . . . . . 135

Removing the old SAMP power supply from the S8500C. . . . . . . . . . . . 135

Replacing the SAMP power supply from the S8500C . . . . . . . . . . . . . . 136

Replacing the SAMP power supply on the S8500B server . . . . . . . . . . . . . 136

Removing the old power supply from the S8500B . . . . . . . . . . . . . . . 136

Replacing the power supply from the S8500B. . . . . . . . . . . . . . . . . . 137

Job Aid: Replacing the Avaya S8500 dual network interface. . . . . . . 139

Check Ethernet interface settings . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Backing up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Powering down the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Removing the cover of the server . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Removing the fan unit (S8500 only) . . . . . . . . . . . . . . . . . . . . . . . . . 146

Removing the old network interface card . . . . . . . . . . . . . . . . . . . . . . 146

Installing the new network interface card . . . . . . . . . . . . . . . . . . . . . . 146

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Contents

Installing the new network interface card in the S8500C server . . . . . . . . 147

Installing the new network interface card in the S8500B server . . . . . . . . 148

Installing the new network interface card in the S8500 server . . . . . . . . . 149

Replacing the fan unit (S8500 only) . . . . . . . . . . . . . . . . . . . . . . . . . 151

Replacing the cover and cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Powering up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Checking LED activity on the dual network interface card . . . . . . . . . . . . . 152

Configuring the NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Ethernet interface mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Release 3.1 Ethernet configurations . . . . . . . . . . . . . . . . . . . . . . . 156

Release 3.0 Ethernet configurations . . . . . . . . . . . . . . . . . . . . . . . 156

Release 2.2 Ethernet configurations . . . . . . . . . . . . . . . . . . . . . . . 157

Testing connectivity to customer’s network. . . . . . . . . . . . . . . . . . . 159

Job Aid: Replacing the USB modem . . . . . . . . . . . . . . . . . . . . 161

Removing the old modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Job Aid: Replacing the IP Server Interface . . . . . . . . . . . . . . . . 163

Removing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Replacing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Re-assigning a static IP address on the IPSI circuit pack . . . . . . . . . . . . . 164

Assigning DHCP addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Job Aid: Replacing the S8500 Compact Flash reader and card . . . . . 167

Required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Remove the defective card drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Replace the card drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Replace the Compact Flash card . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Job Aid: Replacing the Remote Supervisor Adapter (RSA) . . . . . . . 169

Backing up the RSA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Backing up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Powering down the server and RSA . . . . . . . . . . . . . . . . . . . . . . . 176

Removing the cover of the server . . . . . . . . . . . . . . . . . . . . . . . . 177

Replacing the ribbon cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Removing the adapter support bracket and riser connector . . . . . . . . . . 178

6 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

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Installing the new RSA card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Replacing the cover of the server . . . . . . . . . . . . . . . . . . . . . . . . 180

Connecting the cables to the RSA . . . . . . . . . . . . . . . . . . . . . . . . 181

Powering up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Restoring the RSA configuration . . . . . . . . . . . . . . . . . . . . . . . . . 181

Upgrading the RSA firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Checking the RSA installation . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Restoring the RSA defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Contents

03-300529 Issue 4 January 2008 7

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Contents

8 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

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Job Aid: Replacing the Avaya S8500/B/C server

Important:

Important: Always check the Avaya Support Website for Product Support Notices at

ttp://support.avaya.com and select Product Support Notices (All Avaya

products) in the MOST POPULAR PRODUCTS IN SUPPORT section.

This job aid describes the steps required to replace an Avaya S8500, an S8500B, or an S8500C servers running Avaya Communication Manager software.

The hard drive in the replacement server comes blank, and you have these choices:

l If you are using this blank hard drive, you must install the software from the CD-ROM that

the customer received from an earlier installation of Communication Manager software. The software CD-ROM contains the Linux operating system and the appropriate release of Avaya Communication Manager.

l If the hard drive in the failed server is good, you can replace the blank hard drive in the

replacement server with the old hard drive.

This job aid has different procedures for replacing the various S8500 servers:

l Replacing the S8500 server on page 22

l Replacing the S8500B server on page 43

l Replacing the S8500C server on page 59

Required Equipment

Verify that you have the following equipment and tools on site:

l Replacement S8500 server

l Customer’s CD-ROM with the software load (if not reusing the hard drive)

l Ethernet crossover cable for direct connection of your laptop to the server

l Flat-head screwdriver

l Cross-point (Phillips) screwdriver

l Electrostatic wrist ground strap and mat

03-300529 Issue 4 January 2008 9

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Job Aid: Replacing the Avaya S8500/B/C server

Pre-site tasks

Before you go on site, verify that the following tasks are done.

l Ask the customer for the Product ID for the server being replaced. If the customer does not

have it, run the Automatic Registration Tool (ART) to obtain the Product ID number and port number (customer dial-up) for the replacement server.

l If the customer is using SNMP for alarming, you will need to get the IP addresses and

community names from the customer because the SNMP programming is not saved after the replacement.

l If using the blank hard drive that comes with the server, verify that you have the correct

software and software service pack. You must install the software on the replacement server, and you might need to install a software service pack.

l If using the blank hard drive that comes with the server, verify that you have the current

Communication Manager license and Avaya authentication files to install on the replacement server. Go to the Remote Feature Activation (RFA) Web site to get them (http://rfa.avaya.com

l Verify that the customer has a recent backup of all the system and translation files. This is

critical if the hard drive is not functional.

l Verify with the customer that you have access permissions to backup and restore the data

from the network server.

Pre-site tasks for replacing an S8500/B/C server

Task Description

1 Obtain CD with the correct

software release

2 Get software service pack, if

appropriate

Retrieve customer’s original CD containing Communication Manager.

The Communication Manager software service pack file might be available on the CD. Otherwise, download it to your laptop from the Avaya Support Web site (http

://support.avaya.com/). Select

Downloads then choose S8500 server.

3 Get SAMP software update Avaya Support Web site (http://support.avaya.com/

4 Get all configuration

information for the server

Examples include IP addresses, server name, DNS information, and so forth.

)

10 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Page 11

Initial on-site tasks

l If the hard drive in the failed server is good, go to Initial tasks for replacing an S8500/B/C

server reusing the original hard drive on page 11.

l If the hard drive is not functional, make sure the customer has a recent backup of the

system files and translations that you can restore after you have replaced the hard drive. If not, the server needs to be reconfigured and translations input as if it were a new installation. See Installing and Configuring the Avaya S8500 server (03-300143) for detailed procedures. Additionally, some illustrations of software installation and configuration information appear later in this document.

Initial tasks for replacing an S8500/B/C server reusing the original hard drive

Initial on-site tasks

Task Description

1 Log onto Maintenance Web

Interface

2 Determine the software

release and any software service packs

3 Determine if the customer

has a recent backup of data

4 Record alarms and verify

hard drive functionality

Connect a crossover cable to the services port on the back of the server. Open a browser on your laptop. Type 192.11.13.6 and press Enter to log onto the Maintenance Web Interface as craft or dadmin.

Under Server, click Software Version. Note the software release and any installed software service packs.

Under Data Backup/Restore, select Backup Logs to search for recent backup files. Check for the types of data and dates. Verify that there is a recent, successful backup of the system files and translations.

Under Alarms, click Current Alarms. Note alarms on the server not related to the hard drive.

In the Server alarms section, check the Source Listing column for a HARD DISK entry. If it is there, then the hard drive is failing and cannot be reused (see

Determining if a hard drive is functional

on page 34).

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03-300529 Issue 4 January 2008 11

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Job Aid: Replacing the Avaya S8500/B/C server

Initial tasks for replacing an S8500/B/C server reusing the original hard drive (continued)

Task Description

5 Back up the system files If the customer does not have a recent backup, you

must back up the files so they can be restored later.

1. Under Data Backup/Restore, click Backup Now.

2. Select Server and System Files, Security

Files, Avaya Call Processing (ACP) Translations, and Save ACP translations prior to backup.

3. Select the backup method normally used.

4. Click Start Backup to begin the back up

process.

6 Record the OSS numbers

(used when the system dials

If the customer does not have these numbers, open a command line session to the server.

out to report alarms)

1. Type almenable and press Enter.

2. Record the numbers.

3. Type exit and press Enter to close the session.

7 Suppress alarm origination At the Linux command line type almsuppress -t

120 and press Enter to suppress alarms for the duration of the replacement process. (Maximum time is 2 hours.)

8 Shut down the server If the hard drive is functional, under Server, click

Shutdown This Server then unclick Restart Server after Shutdown. Press the power-control button on

the front of the server. The internal fan shuts off. Caution: Do not unplug a functioning server without

stopping all processes first. Failure to do this corrupts the hard drive. This is especially important if you are reusing the hard drive.

Caution: Do not hold down the power button for more than a split second. Holding the button down too long causes the server to reboot.

9 Power down the server Disconnect the power cord from the back of the

server.

10 Unplug the RSA/SAMP Disconnect the power cord from the RSA/SAMP.

11 Disconnect the modem Disconnect the modem from the RS-232 port on the

RSA or from the USB port on the SAMP.

12 Disconnect the LAN

connection from the RSA/

Disconnect and label the LAN connection (if used) from the Ethernet port on the RSA/SAMP

SAMP

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12 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

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Replacing the S8500/B/C server

Initial tasks for replacing an S8500/B/C server reusing the original hard drive (continued)

Task Description

13 Disconnect the cable from

the dual NIC (if used)

14 Disconnect the crossover

cable

Disconnect and label the cable from the Ethernet port on the dual NIC (if used).

Disconnect the crossover cable from the services port on the back of the server.

Replacing the S8500/B/C server

Tasks for replacing an S8500/B/C server

Task Description

1 Shut down the server If the hard drive is functional, under Server, click

Shutdown This Server then unclick Restart Server after Shutdown. Press the power-control button on

the front of the server. The internal fan shuts off. Caution: Do not unplug a functioning server without

stopping all processes first. Failure to do this corrupts the hard drive. This is especially important if reusing the hard drive.

Caution: Do not hold down the power button for more than a split second. Holding the button down too long causes the server to reboot.

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2 Unplug the server Once the server is completely shut down, unplug the

power cords from the server and RSA/SAMP. Caution: Do not unplug a functioning server without

stopping all processes first. Failure to do this corrupts the hard drive. This is especially important if reusing the hard drive.

Disconnect and label the LAN connections from the Ethernet ports on the RSA/SAMP and dual NIC (if used).

Disconnect all attached devices, including the laptop, both modems, and the external flashcard reader (if used).

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03-300529 Issue 4 January 2008 13

Page 14

Job Aid: Replacing the Avaya S8500/B/C server

Tasks for replacing an S8500/B/C server (continued)

Task Description

3 Remove the server from

the rack

4 Remove the cover of the

server

5 Replace components in the

replacement server

l S8500: see Removing the S8500 server from

the rack on page 23.

l S8500B: see Removing the S8500B server

from the rack on page 44.

l S8500C: Removing the S8500C server from the

rack on page 60.

l S8500: see Removing the cover of the S8500

server on page 23.

l S8500B: see Removing the cover of the

S8500B server on page 44.

l S8500C: Removing the cover of the S8500C

server on page 60.

Replace the RSA or SAMP with the original one from the failed server:

l S8500: see Reusing the Remote Supervisor

Adapter on page 27

l S8500B: see Reusing the SAMP (S8500B) on

page 47.

l S8500C: see Reusing the SAMP (S8500C) on

page 64.

If the failed server has the optional dual NIC, you must move it to the replacement server.

l S8500: see Reusing the optional network

interface card (S8500) on page 30.

l S8500B: see Reusing the optional network

interface card (S8500B) on page 49.

l S8500C: NIC required and installed in

replacement server.

If the hard drive in the failed server is good, you must replace the one in the replacement server with the original one from the failed server.

l S8500: see Reusing the S8500 server’s hard

drive on page 24.

l S8500B: see Reusing the hard drive

(S8500B) on page 45.

l S8500C: Reusing the hard drive (S8500C) on

page 61

6 Replace the cover of the

replacement server

l S8500: see Replacing the cover on the

replacement S8500 server on page 32.

l S8500B: see Replacing the cover on the

replacement S8500B server on page 51.

l S8500C: Replacing the cover on the

replacement S8500C server on page 67.

14 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

2 of 3

Page 15

Tasks for replacing an S8500/B/C server (continued)

Replacing the S8500/B/C server

Task Description

7 Install the replacement

server into the rack

l S8500: see Installing the replacement S8500

server in the rack on page 32.

l S8500B: see Installing the replacement S8500B

server in the rack on page 51.

l S8500C: Installing the replacement S8500C

server in the rack on page 68.

8 Note: Skip this step if

reusing the original hard drive.

Insert the software CD in the CD-ROM drive of the server, if using the blank

Open the CD-ROM drawer and place the Communication Manager CD in the drawer and close it.

The software CD contains boot software that the server automatically accesses when you power up the server.

hard drive

9 Reconnect attached

devices

Reconnect the LAN connections to the Ethernet ports on the RSA/SAMP and dual NIC (if used).

Reconnect all attached devices, including the laptop, both modems, and the external flashcard reader (if used).

10 Power up the server Plug the power cords into the server and RSA. Press

the power-control button on the front of the server. Note: Wait at least 3 minutes for the server to

complete its power up. Watch the power-on LED on the server.

11 Note: Skip this step if using

a new hard drive. Test the hard drive by

logging onto the Maintenance Web Interface.

Connect a crossover cable to the services port on the back of the server. Open a browser on your laptop. Type 192.11.13.6 and press Enter to log onto the Maintenance Web Interface as craft or dadmin. Log in as craft or dadmin.

Under Server, click Status Summary and note the information concerning the hard drive.

3 of 3

03-300529 Issue 4 January 2008 15

Page 16

Job Aid: Replacing the Avaya S8500/B/C server

Hard drive

l If you cannot reuse the original hard drive, you must install the Linux operating system and

Avaya Communication Manager on the new, blank hard drive, then restore the backed up system files. Follow the procedure in Using the blank hard drive

l If you are reusing the original hard drive, follow the procedure in Re-using the original hard

drive on page 21.

Using the blank hard drive

Using this procedure means that you are not re-using the old hard drive.

Final tasks for replacing an S8500/B/C server using the blank hard drive

on page 16.

Task Description

1 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 crossover cable from the

Services port on the server.

2 Clear ARP cache on laptop

if you cannot log in

3 Connect laptop to the RSA/

SAMP card

From a DOS command line, type arp -d

192.11.13.6 and press Enter.

l RSA: connect to the Ethernet port (see Note

Figure 5: S8500 rear panel

on page 33) using a

crossover cable

l SAMP: see Figure 11: S8500B rear panel on

page 52 or Figure 16: S8500C rear panel on page 69.

4 Log into the RSA/SAMP

card

Open a browser on your laptop. Type 192.11.13.6 and press Enter to log into the RSA/SAMP.

Note: Use the initial installation craft login and the initial RSA password.

5 Set a timeout value

l RSA: On the RSA welcome screen, on the

Inactive session timeout value field, select no timeout and click Continue. This allows 60

minutes of use before disconnecting.

l SAMP: At the home page select Controls. Select

boot protection timer. Select a value of 0. Click

on set control. Logout of the SAMP.

6 RSA (S8500) only: set the

loader watchdog timeout

Under ASM Control, click System Settings. Scroll down to the Server Timeouts section, and in the Loader

watchdog field, select disabled and click Save.

16 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

1 of 6

Page 17

Final tasks for replacing an S8500/B/C server using the blank hard drive (continued)

Hard drive

Task Description

7 Log off the RSA/SAMP Click Log Off.

8 Disconnect the RSA/SAMP

LAN cable

9 Connect laptop to the

server

Disconnect the Ethernet RJ45 cable from the RSA/ SAMP Ethernet port.

Connect a crossover cable to the services port on the back of the server and wait about 3 minutes from the time you boot up the server before trying to access the information on the CD.

10 Clear ARP cache on laptop From a DOS command line, type arp -d

192.11.13.6 and press Enter.

11 Set display parameters (if

necessary)

At the DOS command line type telnet and press Enter. At the Telnet prompt type unset crlf and press

Enter. Type display and press Enter to verify that message

says Sending only CR Type exit and press Enter to close the session.

12 Install Communication

Manager

You must install the software from the CD.

l For procedure details for an S8500, see Installing

the software on the S8500 server on page 36.

l For procedure details for an S8500B, see

Installing Communication Manager on the S8500B server on page 53.

l For procedure details for an S8500C, see

Installing the software on the S8500C server on

page 70.

13 Log onto the Maintenance

Web Interface

Open a browser on your laptop. Type 192.11.13.6 and press Enter to log onto the Maintenance Web Interface. Log in as craft or dadmin.

Note: Use the initial installation login craft and the initial password.

14 Set alarm suppression on

the server

15 Check software version on

the Maintenance Web page

At the Linux command line type almsuppress -y and press Enter to enable alarm suppression.

Under Server, click Software Version to verify the Communication Manager release.

16 Copy files to the server Copy the license and Avaya authentication files and the

software service pack file, if any, to the server. Under Miscellaneous, click Download Files. Browse to select the file for downloading and click

Download.

2 of 6

03-300529 Issue 4 January 2008 17

Page 18

Job Aid: Replacing the Avaya S8500/B/C server

Final tasks for replacing an S8500/B/C server using the blank hard drive (continued)

Task Description

17 Configure the network

parameters and verify connectivity (optional)

18 Restore the system files

and translations If there were no backup

files, configure the server

Note: if you used the local Compact Flash for the most recent backup, you can skip this step.

You must re-administer the Ethernet port connecting to the customer’s network.

Under Server Configuration, click Configure Server and click Continue.

Click Continue through the pages until you get to the

Specify how you want to use this wizard page. Select Configure individual services and click Continue.

Click Set Identities and make assignments for the use of the Ethernet ports and click Continue

Fill in the correct IP address, Gateway, and Subnet mask for the Corporate LAN interface (the S8500 server will be restored from a backup obtained from a remote server on the network). Select AUTOSENSE for all Ethernet ports. Click Change. Close the window.

Under Diagnostics, click Ping. Type the IP address of the server where the files are backed up and click Execute Ping to verify that you can access the customer’s network.

Disable RAM disk on the server (sudo ramdisk -v -f disabled) and confirm with ramdisk -v -s.

Under Servers, click Software Version. Note the Release String data.

Under Data Backup/Restore, click View/Restore Data. Caution: Do not restore files if they are from a software

load different from the load now running on the server. Match the Release String data from the Software Version

page with the listing provided.

l For procedure details for an S8500, see Restoring

the S8500 system files on page 39.

l For procedure details for an S8500B, see

Restoring the system files (S8500B) on page 56.

l For procedure details for an S8500C, see

Restoring the system files (S8500C)

on page 73.

See Installing and Configuring the Avaya S8500 server, 03-300143, for more information.

19 Verify date and time Under Server, click Server Date/Time. Make changes as

necessary.

18 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

3 of 6

Page 19

Final tasks for replacing an S8500/B/C server using the blank hard drive (continued)

Hard drive

Task Description

20 Install software service

You might need to install a software service pack.

pack, if any

l For procedure details for an S8500, see Installing

service pack files on the S8500 server on page 38.

l For procedure details for an S8500B, see

Installing service pack files on the S8500B server on page 55.

l For procedure details for an S8500C, see

Installing service pack files on the S8500C server on page 71.

Note: Skip this procedure if there is no software service pack file to install.

21 Verify that the service pack

is installed

Under Server, click Software Version to verify the software service pack versions.

22 Verify server configuration l For procedure details for an S8500, see Verifying

the S8500 server configuration on page 42

l For procedure details for an S8500B, see Verifying

the S8500B server configuration on page 58.

l For procedure details for an S8500C, see Verifying

the S8500C server configuration on page 75.

Note: If there was no backup file to restore, you must reconfigure the server. Get the configuration data from the customer.

23 Install the license and

Avaya authentication files

Under Security, click Authentication File and select “Install the Authentication file I previously downloaded” and click Install.

24 Log in from the SAT Log in as craft.

25 Check the translations Using the SAT screen, type list configuration

all and press Enter and check that all the hardware displays.

26 Test the hard drive by

logging onto the Maintenance Web Interface

Connect a crossover cable to the services port on the back of the server. Open a browser on your laptop. Type

192.11.13.6 and press Enter to log onto the Maintenance Web Interface as craft or dadmin.

Under Server, click Status Summary and note the information concerning the hard drive.

27 Ping the connections on the

server

Under Diagnostics, click Ping. Ensure that all connections, IPSI boards, and all administered connections respond.

4 of 6

03-300529 Issue 4 January 2008 19

Page 20

Job Aid: Replacing the Avaya S8500/B/C server

Final tasks for replacing an S8500/B/C server using the blank hard drive (continued)

Task Description

28 Resolve alarms on the

server

Under Alarms, click Current Alarms. Compare these against the recorded alarms from Checklist 2, step 4. Clear any alarms that appear.

Using a SAT screen, type display alarms and press Enter.

For instructions on resolving alarms, see Maintenance

Alarms for Avaya Communication Manager 3.1, Media Gateways and Servers, 03-300430.

29 Check the health of the

server

Using a SAT screen, type list ipserver-interface and status health. Check that all connections are working correctly.

30 Save translations Note: If this server is an ESS or LSP, skip this step.

Using a SAT screen, type save translation and press Enter to back them up.

31 Set the Product ID on the

server

Confirm the product ID of the server, and, if necessary, set the product ID with the productid -p product_id command.

32 Administer backup

schedule on the server

Under Data Backup/Restore, click Schedule Backup to re-administer the server’s backup schedule.

33 Back up files on the server Under Data Backup/Restore, click Backup Now.

Click Start Backup to begin the back up process.

34 Release alarm suppression

on the server

At the Linux command line type almsuppress -n and press Enter to release alarm suppression.

Note: Only do this if you want to release it before the time that you set earlier expires (maximum of 2 hours).

35 Log off all administration

applications

When you have completed all the administration, log off the server.

36 Disconnect from the server Disconnect the laptop from the server.

37 RSA only: Clear ARP

cache on laptop if you

From a DOS command line, type arp -d

192.11.13.6 and press Enter.

cannot log in

38 RSA only: Connect laptop

to the RSA card

Connect to the Ethernet port (to the right of the serial connector) on the back of the RSA card using a crossover cable.

5 of 6

20 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Page 21

Final tasks for replacing an S8500/B/C server using the blank hard drive (continued)

Hard drive

Task Description

39 RSA only: Log into the RSA

card

40 RSA only: Set a timeout

value

41 RSA only: Set the loader

watchdog timeout

42 RSA only: Log off and

disconnect from the RSA

Open a browser on your laptop. Type 192.11.13.6 and press Enter to log into the RSA.

Note: Use the initial installation craft login and the initial RSA password.

On the RSA welcome screen, on the Inactive session

timeout value field, select no timeout and click Continue. This allows 60 minutes of inactivity before

disconnecting.

Under ASM Control, click System Settings. Scroll down to the Server Timeouts section, and in the Loader watchdog field, select 5.0 (minutes) and click Save.

Click Log Off. Once you are logged off, disconnect from the services port on the RSA.

Re-using the original hard drive

Using this procedure means that you are re-using the original hard drive.

6 of 6

Final tasks for replacing an S8500/B/C server reusing the original hard drive

Task Description

1 Connect laptop to the

server

2 Log onto the Maintenance

Web Interface

3 Verify date and time Under Server, click Server Date/Time. Make changes

4 Ping the connections on the

server

Connect to the services port on the back of the server.

Open a browser on your laptop. Type 192.11.13.6 and press Enter to log onto the Maintenance Web Interface.

as necessary.

Under Diagnostics, click Ping. Ensure that all administered connections respond.

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03-300529 Issue 4 January 2008 21

Page 22

Job Aid: Replacing the Avaya S8500/B/C server

Final tasks for replacing an S8500/B/C server reusing the original hard drive (continued)

Task Description

5 Resolve alarms on the

server

6 Check the health of the

server

7 Set the Product ID on the

server

8 Release alarm suppression

on the server

9 Log off all administration

applications

Under Alarms, click Current Alarms. Compare these against the recorded alarms from Checklist 3, step 2. Clear any alarms that appear.

Using a SAT screen, type display alarms and press Enter.

For instructions on resolving alarms, see Maintenance

Alarms for Avaya Communication Manager 3.1, Media Gateways and Servers, 03-300430.

Using a SAT screen, type list ipserver-interface and status health. Check

that all connections are working correctly.

Confirm the product ID using the productid -p product_id and press Enter, where product_id is the product ID that you received from the customer or the ART tool. Since the hard drive is being re-used, the product ID will be on the hard drive.

At the Linux command line type almsuppress -n and press Enter to release alarm suppression.

Note: Only do this if you want to release it before the time you set earlier runs out (maximum of 2 hours)

When you have completed all the administration, log off the server.

Replacing the S8500 server

When replacing a failed S8500 server, there may be several components that can be reused. These include the hard drive, Remote Supervisor Adapter (RSA), and network interface card (NIC), if being used. If these components are serviceable, we recommend that you remove them from the failed server and install them in the replacement server. For specific removing and replacing information see:

l Reusing the S8500 server’s hard drive on page 24

l Reusing the Remote Supervisor Adapter on page 27

l Reusing the optional network interface card (S8500) on page 30

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22 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Page 23

Replacing the S8500 server

Powering down and disconnecting the S8500 server

To power down the S8500 server:

CAUTION:

CAUTION: Do not unplug a functioning server without stopping all processes first. Failure to

do this will corrupt the hard drive.

1. If the server is functional, type stop -h -f on the command line or use the Web page to shut down the server.

2. If Step 1 does not work, press the power button to shut off the server.

CAUTION:

CAUTION: Do not hold down the power button for more than a split second. Holding the

button down too long causes a reboot of the server.

3. Unplug the power cord from the back of the server.

4. Unplug the power cord from the RSA.

5. Unplug the USB modem cable.

6. Label and disconnect the modem from the RS-232 port on the RSA.

7. Label and disconnect the LAN connection (if used) from the Ethernet port on the RSA.

8. Label and disconnect the cable from the Ethernet port on the dual NIC (if used).

Removing the S8500 server from the rack

To remove the S8500 server from the rack.

1. Pull the server forward so the server rails expand and the retaining clips on the rails click into place.

2. Using the cross-point (Phillips) screwdriver, remove the server from the slide rails in the rack.

Removing the cover of the S8500 server

For these steps see Removing and replacing the cover on the S8500 server on page 24.

1. Set the server down on a flat surface with an electrostatic mat.

2. Loosen the two captive screws on the back of the server that hold the cover in place.

03-300529 Issue 4 January 2008 23

Page 24

Job Aid: Replacing the Avaya S8500/B/C server

3. Slide the server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel.

4. Lift the cover straight up and remove it from the server.

Figure 1: Removing and replacing the cover on the S8500 server

disc

Figure notes:

1. Captive screws on server

Reusing the S8500 server’s hard drive

If the hard drive in the failed S8500 server is still good, then you want to reuse it in the replacement server. Use the following process to swap the hard drives:

l Removing the hard drive from the failed S8500 server on page 25

l Removing the hard drive from the replacement S8500 server on page 26

l Installing the original hard drive in the replacement S8500 server on page 27

h3mscaps LAO 070103

24 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Page 25

CAUTION:

CAUTION: Wear an anti-static wrist ground strap whenever handling components such as

the hard drive of an Avaya S8500 server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an anti-static mat that is similarly grounded. Do not place the new or the old drive on a bare surface.

Removing the hard drive from the failed S8500 server

For these steps, see Removing and replacing the drive cage (S8500) on page 26.

1. Locate the drive cage in the left-hand corner of the front of the server.

2. Use the two black pull handles on the ribbon cables to unplug the data connectors from the back of the CD-ROM and hard drive.

3. Push the ribbon cable back out of the way.

4. Unplug the two power connectors from the back of the CD-ROM drive and the hard drive. You must release the power connector on the CD-ROM drive by gently bending the side spring clip holding it in place.

Replacing the S8500 server

5. Loosen the captive screw next to the drive cage.

6. Slide the drive cage toward the back of the server to clear the retaining hooks.

7. Place the drive cage on the antistatic mat.

8. Remove the four screws (two on each side) securing the hard drive in the drive cage and remove the hard drive.

03-300529 Issue 4 January 2008 25

Page 26

Job Aid: Replacing the Avaya S8500/B/C server

Figure 2: Removing and replacing the drive cage (S8500)

disc

Figure notes:

1. Drive bay housing drive cage

2. Ribbon cable attached to hard drive

3. Power cable connected to the CD-ROM drive

4. Captive screw holding drive cage

h3msdrv3 KLC 020204

5. Tabs

6. Screws holding hard drive in drive cage

7. Hard drive

8. Drive cage

Removing the hard drive from the replacement S8500 server

To remove the hard drive from the replacement S8500 server.

1. Remove the cover from the replacement server. See Removing the cover of the S8500

server on page 23.

2. Remove the hard drive from the replacement server. See Removing the hard drive from the

failed S8500 server on page 25.

26 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Page 27

Replacing the S8500 server

Installing the original hard drive in the replacement S8500 server

For these steps, see Figure 2: Removing and replacing the drive cage (S8500) on page 26.

1. Insert the original hard drive into the drive cage so that the connectors are in the same direction as the CD-ROM connectors and the screw holes are aligned.

2. Reinsert the 4 screws (2 on each side) to attach the hard drive to the drive cage.

3. Reattach the flat ribbon cable (in 2 places) to the hard drive and CD-ROM drive.

4. Reattach the 2 power cables to the hard drive and CD-ROM drive.

5. Slide the drive cage into place in the server, making sure that it fits securely into the retaining hooks and finger-tighten the captive screw.

6. Make sure the drive cage is secure and that the cables are not bunched or blocking the fan unit.

Reusing the Remote Supervisor Adapter

Note:

Note: The RSA is in the S8500 server only.

If the Remote Supervisor Adapter (RSA) card in the failed server is still good, then you want to reuse it in the replacement server. Use the following process to switch the RSAs.

l Removing the RSA from the failed S8500 server on page 27

l Removing the RSA from the replacement S8500 server on page 29

l Installing the original RSA in the replacement S8500 server on page 29

CAUTION:

CAUTION: Wear an anti-static wrist ground strap whenever handling components such as

the RSA board of an Avaya S8500 server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the RSA board on an anti-static mat that is similarly grounded. Do not place the new or the old drive on a bare surface.

Removing the RSA from the failed S8500 server

To remove the RSA from the failed S8500 server.

1. Remove the cover of the server. See Removing the cover of the S8500 server

on page 23.

2. Remove one side of the ribbon cable from the system-management connector on the RSA.

03-300529 Issue 4 January 2008 27

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Job Aid: Replacing the Avaya S8500/B/C server

Note:

Note: The RSA card resides in PCI-X slot 1 located under the adapter support bracket.

Remove the adapter support bracket and the riser connector together.

3. Loosen the captive screw located to the right of the slot labeled PCI 1.

4. The riser connector must be removed by pulling straight up on the adapter support bracket. Place one finger under the screw on the far end of the riser connector and one finger under the adapter support bracket near the captive screw and pull straight up, as shown in

Figure 3

Figure 3: Removing and replacing the Remote Supervisor Adapter (S8500 only)

0-12

-, 3

-24 0 -, 1

, 5

,5A

, 50

/60

I 2

133

z/64 B

it, 1

00 M

z/6

4 B

I N

X /

R X

L I

N K

T X /

R X

Figure notes:

1. Remote Supervisor Adapter

2. Adapter support bracket

4. Connector

5. Captive screw

3. Riser card connector

5. Remove the RSA card from PCI-X slot 1 by pulling the card gently out of the riser card connector.

28 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

h3msrrsa LAO 071803

Page 29

Removing the RSA from the replacement S8500 server

To remove the RSA from the replacement S8500 server.

Replacing the S8500 server

1. Remove the cover of the server. See Removing the cover of the S8500 server

2. Remove the RSA from the replacement server. See Removing the RSA from the failed

S8500 server on page 27.

Installing the original RSA in the replacement S8500 server

To install the original RSA in the replacement S8500 server.

1. Carefully grasp the original RSA by the top edges or upper corners, component side facing up, and align it with the PCI-X slot 1 opening in the replacement server. Press the RSA firmly into the riser card connector. See Figure 3: Removing and replacing the Remote

Supervisor Adapter (S8500 only) on page 28.

CAUTION:

CAUTION: Make sure the RSA card is completely and correctly seated in the riser card

connector before you turn on the S8500 server. Incomplete insertion might cause damage to the system board or RSA card.

2. Connect the ribbon cable to the system-management connector located on the back of the card.

3. Replace the adapter support bracket lining up the tabs on each side of the bracket and the screw holes on the riser card connector.

on page 23.

4. Align the riser card with the connector and the tabs on the adapter support bracket with the provided holes and press the riser card firmly into the connector.

5. Finger-tighten the captive screw to the right of the slot.

6. If you are re-using the optional dual network interface, go to Reusing the optional network

interface card (S8500) below.

If you are not using the dual network interface, go to Replacing the cover on the

replacement S8500 server on page 32.

03-300529 Issue 4 January 2008 29

Page 30

Job Aid: Replacing the Avaya S8500/B/C server

Reusing the optional network interface card (S8500)

If the optional network interface card (NIC) in the failed server is being used and still good, then you want to reuse it in the replacement S8500 server. Use the following process to swap the NIC.

CAUTION:

CAUTION: Wear an anti-static wrist ground strap whenever handling components such as

Removing the NIC from the failed S8500 server

For these steps, see Figure 4: Removing and replacing the NIC (S8500 only) on page 31.

1. Locate the fan slot adjacent to the power plug on the rear of the server.

2. Remove the two screws holding the fan unit. You do not need to unplug the fan unit.

3. Set the adapter-support bracket to the right of the fan.

4. Completely unscrew the captive screw on the left hand side of the PCI-2 slot.

The captive screw is now loose so that you can flip it up. You will need this space to maneuver the NIC out of its slot.

5. Firmly pull the NIC out of its slot.

30 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Page 31

Figure 4: Removing and replacing the NIC (S8500 only)

-1

-, 3

-2 4

0 -, 1

, 5

,5A

, 5

PCI

PCI 2

Replacing the S8500 server

133 MHz/64 Bit, 100 MHz/64 Bit

Figure notes:

1. Mounting screws

2. Fan assembly

4. Smaller faceplate

5. Network interface card

3. Captive screws

Installing the NIC in the replacement S8500 server

For these steps, see Figure 4.

1. Carefully grasp the NIC by the top edge or upper corners and align it with the PCI-2 expansion slot. Press the NIC firmly into the expansion slot.

WARNING:

WARNING: Be sure that the NIC is completely and correctly seated in the PCI-2 expansion

slot of the S8500 server. Incomplete insertion might cause damage to the system board or the NIC.

2. Position the faceplate so that it fits in the PCI-2 slot using the captive screw to hold it in place.

h3msrnic LAO 080103

03-300529 Issue 4 January 2008 31

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Job Aid: Replacing the Avaya S8500/B/C server

Replacing the cover on the replacement S8500 server

For these steps, see Figure 1: Removing and replacing the cover on the S8500 server on

page 24.

1. Place the cover onto the replacement S8500 server.

2. Slide the cover forward so the covers’ tabs slide into place under the top slots of the front panel.

3. Finger-tighten the captive screws on the back of the server.

Installing the replacement S8500 server in the rack

Note:

Note: This procedure is for the S8500 server.

The following steps install the server in the rack.

1. Install the server onto the slide rails in the rack.

2. Locate the marked cable that you removed from the NIC (if used) and plug it into the NIC.

3. Connect the USB modem cable.

4. Connect the LAN connection (if used) to the Ethernet port on the RSA.

5. Connect the serial modem to the RS-232 port on the RSA.

6. Connect the power cord to the RSA.

7. Connect the power cord to the back of the server.

8. Push back into place.

See Quick Start for Hardware Installation: Avaya S8500 server for more information on installing the S8500 server in the rack and reconnecting all the cables.

Checking for network activity on the S8500

To check for network activity look at the LEDs by each of the network ports as shown in

Figure 5

1. After the server is back in service, check the LEDs for network activity on:

l Services and/or customer network (Notes 7 and 8 in Figure 5)

l Optional dual NIC card (Note 14 in Figure 5)

32 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Page 33

Figure 5: S8500 rear panel

100-127 -, 3,0A, 50/60 Hz 200-240 -, 1,5A, 50/60 Hz

h3msble3 LAO 102804

Figure notes:

PCI 2

2 4 5

PCI

133 MHz/64 Bit, 100 MHz/64 Bit

13 11 10

Replacing the S8500 server

LINK TX/RX LINK TX/RX

1 2

8912

1. External power-supply connector for RSA

2. Power LED for RSA

3. Error LED for RSA

4. Serial connector for RSA modem

5. Ethernet RJ45 connector on RSA

6. 9-pin RS232 connector

7. Services port

8. Connection to customer network

9. Video port (not used)

10. Mouse connector (not used)

11. Keyboard connector (not used)

12. System error LED

13. Power-on LED

14. Optional dual network interface card (NIC)

Confirming the original Ethernet configuration (S8500)

After the server is back in service, check the original Ethernet configuration settings.

1. Go to the Configure Server Web page.

2. Confirm that the server’s Ethernet configuration settings are the same as before.

Preparing the failed server for shipment

The following steps prepare the server for return shipment to Avaya:

1. Insert the new hard drive from the replacement server into the drive cage so that the connectors are in the same direction as the CD-ROM connectors and the screws holes are aligned (see Figure 2: Removing and replacing the drive cage (S8500) on page 26

2. Reinsert the four screws (two on each side) to attach the hard drive to the drive cage.

3. Reattach the flat ribbon cable (in two places) to the hard drive and CD-ROM drive.

4. Reattach the two power cables to the hard drive and CD-ROM drive.

5. Slide the drive cage into place making sure that it fits securely into the retaining hooks and finger-tighten the captive screw.

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Job Aid: Replacing the Avaya S8500/B/C server

6. Make sure the drive cage is secure and that the cables are not bunched or blocking the fan unit.

CAUTION:

CAUTION: Be sure the ribbon cable is pushed completely inside the server and is not

bunched, pinched, or caught between the top of the hard drive and the hard drive slot.

7. Replace the cover and tighten the captive screws (see Figure 1: Removing and replacing

the cover on the S8500 server on page 24.

8. Return the defective server to Avaya.

Expanded Procedures

Determining if a hard drive is functional

Note:

Note: This procedure is for the S8500 server.

There are occasions when the defective server may have a functional hard drive. To determine if the hard drive in the defective server is functional:

1. On the defective server, connect the laptop cross-over cable to the Ethernet RJ45 port on the RSA card (see Connector panel on the Remote Supervisor Adapter

on page 34 for

locations of the connectors and components of the RSA).

Figure 6: Connector panel on the Remote Supervisor Adapter

1 2 3 4 5

Figure notes:

1. Clip

2. External power-supply connector

3. Power and error LEDs

4. ASM RS-485 RJ14 connector

5. Serial connector

6. Ethernet RJ45 connector

h3msrsap LAO 071503

2. Open a web browser to the RSA card and in the Address field, type 192.11.13.6 and press Enter.

The system displays the Enter Network Password window.

34 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

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Replacing the S8500 server

3. In the Enter Network Password window, in the User Name field, type craft and in the Password field, type the password (same as the server password) and press Enter.

The system displays the Welcome window.

4. On the Welcome window, click Continue.

5. On the navigation pane, click Event Log.

6. On the Event Log window, look for red boxes in the Sev(everity) column. This indicates problems that need attention. A fatal server failure should be near the top of the Event Log.

If there is no mention of a hard drive failure, you can presume the hard drive is operational and can be moved to the replacement server.

7. Remove the defective server. See Removing the S8500 server from the rack

on page 23.

8. Remove the hard drive from the defective server. See Removing the hard drive from the

failed S8500 server on page 25.

9. Remove the hard drive from the replacement server. See Removing the hard drive from the

replacement S8500 server on page 26.

10. Install the hard drive from the replacement server. See Installing the original hard drive in

the replacement S8500 server on page 27.

11. Install the replacement server. See Installing the replacement S8500 server in the rack

page 32.

12. Connect the laptop cross-over cable to the Ethernet RJ45 port on the RSA card.

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Job Aid: Replacing the Avaya S8500/B/C server

13. On the server, press Power and wait for the operating system to come up.

14. Open a web browser to the RSA card and in the Address field, type 192.11.13.6 and press Enter.

15. In the Enter Network Password window, in the User Name field, type craft and in the Password field, type the password:

l If the RSA is from the replacement server, type the default password.

l Otherwise, type the same password as the server.

Press Enter.

This RSA card is new to the S8500 server and has not been configured for the customer.

16. On the Welcome window, click Continue.

17. On the navigation pane, click System Health.

18. On the System Health Summary section, monitor the Server State field until it changes to “OS booted.” Verify “Server is operating normally” is green.

Periodically refresh the screen by clicking System Health on the navigation pane.

If the "Server is operating normally" changes from green to red before the Server State field says "OS booted," click Event Log.

Installing the software on the S8500 server

The following steps install the software on the S8500 server.

1. Connect the services laptop to services port (Eth1) on the rear of the server.

2. Connect to 192.11.13.6 and press Enter to view the first screen.

Note:

Note: To navigate on these screens, use the arrow keys to move to an option, then

press the space bar to select the option. Press Enter to submit the screen.

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Replacing the S8500 server

3. Select Install, make sure <OK> is highlighted, and press Enter.

The following screen is optional; it only shows if there is something on the hard drive.

4. Select <Yes> and press Enter.

The Select Release Version screen displays asking if you want to build Avaya Communication Manager.

5. Select <OK> and press Enter to partition the hard drive and reformat the partitions.

The program begins the installation process and reports the progress.

These processes can take up to 20 minutes. When the server is ready to reboot, the CD-ROM drive drawer opens. You can remove the CD from the drive at this time.

The reboot may take up to 3 minutes.

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Job Aid: Replacing the Avaya S8500/B/C server

Installing service pack files on the S8500 server

Note:

Note: Skip this procedure if there is no Communication Manager software service pack

file to install.

This software service pack may or may not be call preserving.

Use the browser to load the necessary service packs.

1. Open a browser on your laptop.

2. In the Address field, type http://support.avaya.com and press Enter.

3. Select Downloads then choose S8500server.

4. Click on the software release loaded on the server.

A new window appears with a description of available service packs and links to download them.

5. Download the service pack to the S8500 Server.

Install the software service pack.

1. At the Maintenance Web Interface select Server Upgrades > Manage Updates.

2. Use the Web pages to point to and install the service pack that you downloaded to the server.

Disable RAM disk

You must disable RAM disk before restoring translations:

1. Access the server’s command line interface using an SSH client, like PuTTY, and the

192.11.13.6 IP address.

2. At the command line type sudo ramdisk -v -f disabled and press Enter.

The system does not display any information to the screen if there are no errors.

3. At the command line type ramdisk -v -s and press Enter.

Confirm that the output is ramdisk: DisklessOperation entry in ecs.conf contains the value disabled and the actual state of the server is enabled."

4. Reboot the server.

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Restoring the S8500 system files

The following steps restore the system files.

1. Under Data Backup/Restore, click View/Restore Data.

Replacing the S8500 server

2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP address), and Directory fields where the files were backed up.

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Job Aid: Replacing the Avaya S8500/B/C server

3. Click View.

4. Select the correct file (the most recent is at the top) and click Restore.

5. Click Status to view the Restore status. When the restoration is complete, the message

Restore completed successfully displays.

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Enable RAM disk

You must enable RAM disk and reboot the server:

1. Access the server’s command line interface using an SSH client, like PuTTY, and the

192.11.13.6 IP address.

2. At the command line type sudo ramdisk -v -f enabled and press Enter.

The system does not display any information to the screen if there are no errors.

3. At the command line type ramdisk -v -s and press Enter.

Confirm that the output is ramdisk: DisklessOperation entry in ecs.conf contains the value enabled and the actual state of the server is disabled."

4. Reboot the server.

Replacing the S8500 server

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Job Aid: Replacing the Avaya S8500/B/C server

Verifying the S8500 server configuration

The following steps verify the configuration.

1. Under Server Configuration, click Configure Server to start the configure server process.

2. Click Continue through the Review Notices to get to the Select Method for Configuring Server page.

3. Select "Configure all services using the wizard."

4. Click Continue through all the screens to verify that the configuration is complete and correct.

Note:

Note: You may need to reset the port speeds for the Ethernet interfaces.

Note:

Note: You do not need to fill in the static routes for Release 2.0 and later.

5. When you click through all the pages, click Continue on the Update System screen. The Update System screen displays each configuration task as it completes.

When done, the screen displays "All configuration information was entered."

6. Click Close Window to close the Configure Server wizard.

7. If this server is a LSP or an ESS, issue these commands from the server command line:

a. stop -af or stop -caf to stop the LSP/ESS

b. start -a or start -ca to start the LSP/ESS

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Replacing the S8500B server

When replacing a failed S8500B server, several components can be reused. These include the hard drive, Server Availability Management Processor (SAMP), and network interface card (NIC), if being used. If these components are serviceable, we recommend that you remove them from the failed server and install them in the replacement server. For specific removing and replacing information see:

l Reusing the hard drive (S8500B) on page 45

l Reusing the SAMP (S8500B) on page 47

l Reusing the optional network interface card (S8500B) on page 49

Powering down and disconnecting the S8500B server

To power down the S8500 B server:

CAUTION:

CAUTION: Do not unplug a functioning server without stopping all processes first. Failure to

do this will corrupt the hard drive.

1. If the server is functional, type stop -h -f on the command line or use the Web page to shut down the server.

2. If Step 1 does not work, press the power button to shut off the server.

CAUTION:

CAUTION: Do not hold down the power button for more than a split second. Holding the

button down too long causes a reboot of the server.

3. Unplug the power cord from the back of the server.

4. Unplug the power cord from the SAMP.

5. Label and disconnect the USB modem cable from the USB port on the SAMP.

6. Label and disconnect the LAN connection (if used) from the Ethernet port on the SAMP.

7. Label and disconnect the cable from the Ethernet port on the dual NIC (if used).

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Job Aid: Replacing the Avaya S8500/B/C server

Removing the S8500B server from the rack

To remove the S8500 B server from the rack:

1. Label and disconnect all cables on the server.

2. Loosen the two front thumbscrews on the server.

3. Carefully pull the server from the rack.

Removing the cover of the S8500B server

For these steps see Figure 7: Removing and replacing the cover on the S8500B server on page 44.

1. Set the server down on a flat surface with an electrostatic mat.

2. Loosen the captive screw on the back of the server that holds the cover in place.

3. Slide the server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel.

4. Lift the cover straight up and remove it from the server.

Figure 7: Removing and replacing the cover on the S8500B server

h3dscapb KLC 093004

Figure notes:

1. Captive screw on the S8500B server

44 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

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Reusing the hard drive (S8500B)

If the hard drive in the failed S8500B server is still good, then you want to reuse it in the replacement server. Use the following process to switch the hard drives.

l Removing the hard drive from the failed S8500B server on page 46

l Removing the hard drive from the replacement S8500B server on page 46

l Installing the original hard drive in the replacement S8500B server on page 47

CAUTION:

CAUTION: Wear an anti-static wrist ground strap whenever handling components such as

the hard drive of an Avaya S8500B server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an anti-static mat that is similarly grounded. Do not place the new or the old drive on a bare surface.

Replacing the S8500B server

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Job Aid: Replacing the Avaya S8500/B/C server

Removing the hard drive from the failed S8500B server

To remove the hard drive from the S8500B server:

1. Press the release tabs on the bezel and pull the bezel away from the server (see

Figure 8: Removing/installing the hard drive (S8500B)

disc

on page 46).

2. Pull the hard drive from the server.

3. To remove the hard drive from the drive tray, unscrew the four screws and remove the hard drive.

Removing the hard drive from the replacement S8500B server

To remove the hard drive from the S8500B server.

1. Remove the cover from the replacement server. See Removing the cover of the S8500B

server on page 44.

2. Remove the hard drive from the replacement server. See Removing the hard drive from the

failed S8500B server on page 46 for a similar procedure.

indsbhdv KLC 101404

46 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

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Replacing the S8500B server

Installing the original hard drive in the replacement S8500B server

To install the new hard drive in the replacement S8500B server:

1. Position the hard drive on the drive tray and secure with the four screws.

2. Slide the hard drive into the server (see Figure 8: Removing/installing the hard drive

(S8500B) on page 46).

3. Reinstall the bezel.

Reusing the SAMP (S8500B)

This section describes the steps required to replace an existing Server Availability Management Processor (SAMP) card on the S8500B server. The SAMP is factory-installed in PCI-X slot 1 of the server.

It is presumed that you already have performed the following tasks:

l Backed up to save data (see Initial tasks for replacing an S8500/B/C server reusing the

original hard drive on page 11).

l Powered down the server (see Powering down and disconnecting the S8500B server on

page 43.

l Removed the cover from the server (see Removing the hard drive from the failed S8500B

server on page 46).

Removing and replacing the S8500B SAMP card

CAUTION:

CAUTION: All power must be removed from the server before starting this procedure.

ELECTROSTATIC ALERT:

ELECTROSTATIC ALERT: Take precautions against electrostatic discharge: wear a wrist strap connected to

an approved ground.

The SAMP card resides in PCI-X slot 1 located under the PCI support bracket on the S8500B server. To remove the PCI support bracket and the riser connector:

1. Loosen the captive screw on the SAMP riser-card assembly as shown in

Figure 9: Removing/replacing the S8500B SAMP card

on page 48.

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Job Aid: Replacing the Avaya S8500/B/C server

Figure 9: Removing/replacing the S8500B SAMP card

indssamp KLC 101504

Figure notes:

1. Loosen captive screw on SAMP

3. Remove cable assembly from SAMP

2. Remove riser-card assembly

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Replacing the S8500B server

CAUTION:

CAUTION: In the next step, do not pull too hard because the cable assembly is attached to

the SAMP card.

2. Remove the riser-card assembly by holding the narrow (interior) part of the assembly with one hand and the other hand under the support bracket near the captive screw and pulling straight up (see Figure 9: Removing/replacing the S8500B SAMP card

on page 48).

3. Disconnect the cable assembly from the motherboard (see Figure 9: Removing/replacing

the S8500B SAMP card on page 48).

4. Remove the old SAMP card from the PCI-X slot 1 by pulling the card gently out of the expansion slot.

5. Carefully grasp the new SAMP by the top edges or upper corners and align it with the PCI-X slot 1 opening on the riser-card assembly. Press the SAMP firmly into the expansion slot.

CAUTION:

CAUTION: Make sure the SAMP card is completely and correctly seated in the expansion

slot before you apply power to the S8500B server. Incomplete insertion might cause damage to the system board or to the SAMP card.

6. Replace the cable assembly from the SAMP to the motherboard (see Step 3) with the replacement cable (shipped with the replacement SAMP).

7. Reinstall the riser-card assembly, making sure that

l The riser-card assembly is aligned with the two guides and fully seated in the riser-card

connector.

l The ribbon cable is routed so that it is not pinched.

8. Tighten the captive screw on the SAMP riser-card assembly (Figure 9: Removing/replacing

the S8500B SAMP card on page 48, note 1).

9. If necessary, upgrade the SAMP firmware (see Using the Avaya Server Availability Management Processor (SAMP), 03-300322).

10. If you are re-using the dual network interface go to Reusing the optional network interface

card (S8500B) on page 49

If you are not using a dual network interface go to Replacing the cover on the replacement

S8500B server on page 51

Reusing the optional network interface card (S8500B)

If the optional dual network interface card (NIC) in the failed S8500B server is being used and still good, then you can reuse it in the replacement S8500B server.

If you are not using the dual NIC, proceed with Replacing the cover on the replacement S8500B

server on page 51.

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Job Aid: Replacing the Avaya S8500/B/C server

CAUTION:

CAUTION: Wear an antistatic wrist ground strap whenever handling the server or its

components. Connect the strap to an approved ground, such as an unpainted metal surface. See the job aid titled Approved Grounds for more information.

Removing the NIC from the failed S8500B server

To remove the network interface card (NIC) from the failed S8500B server:

1. Carefully grasp the new NIC by the top edge or upper corners and pull up, unseating the card from the PCI-2 expansion slot. See Figure 10

Figure 10: Removing/replacing the NIC from/in the replacement S8500B server

indsbnic KLC 101404

Installing the NIC in the replacement S8500B server

To re-install the dual NIC card into the replacement S8500B server:

1. Align the dual NIC card with the PCI-2 expansion slot on the motherboard.

Note:

Note: The SAMP board is connected on the other side of the PCI-2 expansion slot

connector.

2. Press the NIC firmly into the expansion slot.

50 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

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Replacing the S8500B server

Note:

Note: Be sure that the NIC is completely and correctly seated in the PCI-2 expansion

slot of the Avaya S8500B server. Incomplete insertion might cause damage to the system board or the NIC.

3. Position the faceplate so that it fits in the PCI-2 slot using the captive screw to hold it in place.

4. Tighten the captive screw on the back panel.

Replacing the cover on the replacement S8500B server

To replace the cover on the S8500B server (see Figure 7: Removing and replacing the cover

on the S8500B server on page 44 if necessary):

1. Slide the server cover until the cover’s tabs are seated in the top slot on the front panel.

2. Tighten the captive screw on the back of the server that holds the cover in place.

Installing the replacement S8500B server in the rack

The following steps install the replacement S8500B server back in its rack.

1. Install the server onto the slide rails in the rack.

2. Locate the marked cable that you removed from the NIC (if used) and plug it into the NIC.

3. Connect the USB modem cable to the SAMP.

4. Connect the LAN connection (if used) to the Ethernet port on the SAMP.

5. Connect the power cord to the SAMP.

6. Connect the power cord to the back of the server.

7. Push back into place.

See Quick Start for Hardware Installation: Avaya S8500 server for more information on installing the S8500/B server in the rack and reconnecting all the cables.

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Job Aid: Replacing the Avaya S8500/B/C server

Powering up the S8500B server

To power up the S8500B server:

1. Plug the power cord into the power receptacle on the rear of the server.

2. If necessary press the Power button located on the front right-hand side.

3. Log into the server after the startup to make sure that the installation is complete.

4. Check the original Ethernet configuration settings by selecting Server Configuration > Configure Server from the Maintenance Web Interface.

5. Confirm that the server’s Ethernet configuration settings are the same as before.

Checking network activity on the S8500B server

To check for network activity look at the LEDs by each of the network ports in Figure 11:

1. After the server is back in service, check the LEDs for network activity on:

l Services and/or customer network (Notes 2 and 9 in Figure 11)

l Optional dual NIC card (Notes 3 and 4 in Figure 11)

Figure 11: S8500B rear panel

1 2 3 4 5

111213

Figure notes:

1. Mouse connector (not used)

2. Connection to customer’s network in nondedicated control network, or direct connection to gateway IPSI in dedicated control network

3. Optional dual network interface card (NIC)

4. Optional dual network interface card (NIC)

5. Connection to services laptop for Server Availability Management Processor (SAMP)

910

6. Eth 1 on SAMP (not used)

7. SAMP USB modem port

8. SAMP power supply

9. Connection to services laptop

10. Additional USB ports

11. Video port (not used)

12. RS-232 serial interface — can be used for console redirection to perform BIOS upgrades

13. Keyboard connector (not used)

h2ms85b2 LAO 101204

52 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

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Preparing the failed server for shipment

If you have re-used the original hard drive from the failed S8500B server, you must install the new hard drive that shipped with the replacement S8500B server in the failed server before returning the failed S8500B server to Avaya.

The following steps prepare the failed S8500B server for return shipment to Avaya:

1. Position the hard drive on the drive tray and secure with the four screws.

2. Slide the hard drive into the server (see Figure 8: Removing/installing the hard drive

(S8500B) on page 46).

3. Reinstall the bezel.

4. Slide the server cover until the cover’s tabs are seated in the top slot on the front panel (see

Figure 7: Removing and replacing the cover on the S8500B server on page 44 if

necessary).

5. Tighten the captive screw on the back of the server that holds the cover in place.

6. Return the failed S8500B server to Avaya.

Replacing the S8500B server

Installing Communication Manager on the S8500B server

The following steps install the Communication Manager on the replacement S8500B server.

1. Connect the services laptop to services port (Eth2) on the rear of the server.

2. Connect to 192.11.13.6 and press Enter to view the first screen.

Note:

Note: To navigate on these screens, use the arrow keys to move to an option, then

press the space bar to select the option. Press Enter to submit the screen.

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Job Aid: Replacing the Avaya S8500/B/C server

3. Select Install, make sure <OK> is highlighted, and press Enter.

The following screen is optional; it only shows if there is something on the hard drive.

4. Select <Yes> and press Enter.

The Select Release Version screen displays asking if you want to build Avaya Communication Manager.

5. Select <OK> and press Enter to partition the hard drive and reformat the partitions.

The program begins the installation process and reports the progress.

These processes can take up to 20 minutes. When the server is ready to reboot, the CD-ROM drive drawer opens. You can remove the CD from the drive at this time.

The reboot may take up to 3 minutes.

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Replacing the S8500B server

Installing service pack files on the S8500B server

Note:

Note: Skip this procedure if there is no Communication Manager software service pack

file to install.

This software service pack may or may not be call preserving.

Use the browser to load the necessary service packs.

1. Open a browser on your laptop.

2. In the Address field, type http://support.avaya.com and press Enter.

3. Select Downloads then choose S8500server.

4. Click on the software release loaded on the server.

A new window appears with a description of available service packs and links to download them.

5. Download the service pack to the S8500 Server.

Install the software service pack.

1. At the Maintenance Web Interface select Server Upgrades > Manage Updates.

2. Use the Web pages to point to and install the service pack that you downloaded to the server.

Disable RAM disk

You must disable RAM disk before restoring translations:

1. Access the server’s command line interface using an SSH client, like PuTTY, and the

192.11.13.6 IP address.

2. At the command line type sudo ramdisk -v -f disabled and press Enter.

The system does not display any information to the screen if there are no errors.

3. At the command line type ramdisk -v -s and press Enter.

Confirm that the output is ramdisk: DisklessOperation entry in ecs.conf contains the value disabled and the actual state of the server is enabled."

4. Reboot the server.

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Job Aid: Replacing the Avaya S8500/B/C server

Restoring the system files (S8500B)

The following steps restore the system files.

1. At the Maintenance Web Interface, under Data Backup/Restore, click View/Restore Data.

2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP

address), and Directory fields where the files were backed up.

56 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

Page 57

3. Click View.

Replacing the S8500B server

4. Select the correct file (the most recent is at the top) and click Restore.

5. Click Status to view the Restore status. When the restoration is complete, the message

Restore completed successfully displays.

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Job Aid: Replacing the Avaya S8500/B/C server

Enable RAM disk

You must enable RAM disk and reboot the server:

1. Access the server’s command line interface using an SSH client, like PuTTY, and the

192.11.13.6 IP address.

2. At the command line type sudo ramdisk -v -f enabled and press Enter.

The system does not display any information to the screen if there are no errors.

3. At the command line type ramdisk -v -s and press Enter.

Confirm that the output is ramdisk: DisklessOperation entry in ecs.conf contains the value enabled and the actual state of the server is disabled."

4. Reboot the server.

Verifying the S8500B server configuration

The following steps verify the replacement S8500B server’s configuration.

1. Under Server Configuration, click Configure Server to start the configure server process.

2. Click Continue through the Review Notices to get to the Select Method for Configuring Server page.

3. Select “Configure all services using the wizard.”

4. Click Continue through all the screens to verify that the configuration is complete and correct.

Note:

Note: You may need to reset the port speeds for the Ethernet interfaces.

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Note:

Note: You do not need to fill in the static routes for Release 2.0 and later.

5. When you click through all the pages, click Continue on the Update System screen. The Update System screen displays each configuration task as it completes.

When done, the screen displays “All configuration information was entered.”

6. Click Close Window to close the Configure Server wizard.

7. If this server is a LSP or an ESS, issue these commands from the server command line:

a. stop -af or stop -caf to stop the LSP/ESS

b. start -a or start -ca to start the LSP/ESS

Replacing the S8500C server

When replacing a failed S8500C server, you can re-use these components:

Replacing the S8500C server

l Hard drive

l Server Availability Management Processor (SAMP)

l Network interface card (NIC)

If these components are serviceable, we recommend that you remove them from the failed server and install them in the replacement server. For specific information see:

l Reusing the hard drive (S8500C) on page 61

l Reusing the SAMP (S8500C) on page 64

l Reusing the dual NIC (S8500C) on page 66

Powering down and disconnecting the S8500C server

To power down the S8500C server:

CAUTION:

CAUTION: Do not unplug a functioning server without stopping all processes first. Failure to

do this will corrupt the hard drive.

1. If the server is functional, type stop -h -f on the command line or use the Web page to shut down the server.

If this does not work, press the power button to shut off the server.

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Job Aid: Replacing the Avaya S8500/B/C server

CAUTION:

CAUTION: Do not hold down the power button for more than a split second. Holding the

button down too long causes a reboot of the server.

2. Label and disconnect the power cord from the back of the server.

3. Label and disconnect the Ethernet cable from the chassis.

4. Label and disconnect the power cord from the SAMP.

5. Label and disconnect the USB modem cable from the USB port on the SAMP.

6. Label and disconnect the LAN connection (if used) from the Ethernet port on the SAMP.

7. Label and disconnect the cable from the Ethernet port on the dual NIC.

Removing the S8500C server from the rack

To remove the S8500C server from the rack:

1. Ensure that all cables are labeled and disconnected from the server.

2. Loosen the two front thumbscrews on the server.

3. Carefully pull the server from the rack.

Removing the cover of the S8500C server

To remove the cover from the S8500C server:

1. Set the server down on a flat surface with an electrostatic mat.

2. Press the release latch on the top left front of the server (see Figure 12

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Figure 12: Cover release button on the S8500C server

Replacing the S8500C server

DVD

-R W

h3msc85c LAO 032306

Figure notes:

1. Cover release button 2. Lift cover straight up.

3. Use a screwdriver to slide the server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel.

4. Lift the cover straight up and set it aside.

Reusing the hard drive (S8500C)

If the hard drive in the failed S8500C server is still good, then re-use it in the replacement server.

l Removing the hard drive from the failed S8500C server on page 62

l Removing the hard drive from the replacement S8500C server on page 63

l Installing the original hard drive in the replacement S8500C server on page 63

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Job Aid: Replacing the Avaya S8500/B/C server

CAUTION:

CAUTION: Wear an anti-static wrist ground strap whenever handling components such as

the hard drive of an Avaya S8500C server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an anti-static mat that is similarly grounded. Do not place the new or the old drive on a bare surface.

Removing the hard drive from the failed S8500C server

To remove the hard drive from the S8500C server:

1. Reach inside the hard drive bay on the front panel of the S8500C server and grasp the two "D" rings of the dual-loop carrier.

2. Pull the two loops toward each other to release the latch.

3. Pull the hard drive straight out of its bay by the loops (see Figure 13

Figure 13: Removing/replacing the hard drive (S8500C)

DVD

-R W

h3msd85c LAO 032406

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Replacing the S8500C server

Removing the hard drive from the replacement S8500C server

To remove the hard drive from the S8500C server:

1. Reach inside the hard drive bay on the front panel of the S8500C server and grasp the two "D" rings of the dual-loop carrier.

2. Pull the two loops toward each other to release the latch.

3. Pull the hard drive straight out of its bay by the loops (see Figure 13

Installing the original hard drive in the replacement S8500C server

To install the original hard drive in the replacement S8500C server:

1. Slide the original hard drive into the server (see Figure 13: Removing/replacing the hard

drive (S8500C) on page 62).

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Job Aid: Replacing the Avaya S8500/B/C server

Reusing the SAMP (S8500C)

This section describes the steps required to replace an existing Server Availability Management Processor (SAMP) card on the S8500C server.

Ensure that you have already have performed the following tasks:

l Backed up system (see Initial tasks for replacing an S8500/B/C server reusing the original

hard drive on page 11).

l Powered down the server (see Powering down and disconnecting the S8500C server on

page 59.

l Removed the cover from the server (see Removing the cover of the S8500C server on

page 60).

Removing and replacing the S8500C SAMP card

CAUTION:

CAUTION: You must remove all power from the server and the SAMP card before starting

this procedure.

ELECTROSTATIC ALERT:

ELECTROSTATIC ALERT: Take precautions against electrostatic discharge: wear a wrist strap connected to

an approved ground.

The SAMP card resides in PCI-X slot 1 located under the PCI support bracket on the S8500C server. To remove the PCI support bracket and the riser connector:

1. Loosen the captive screw on the PCI support bracket as shown in Figure 14: Removing/

replacing the S8500C SAMP card on page 65.

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Figure 14: Removing/replacing the S8500C SAMP card

Replacing the S8500C server

Slot 1

Slot 2

h3mss85c LAO 032306

Figure notes:

1. Remove cable assembly from SAMP

3. Remove SAMP from riser-card assembly

2. Remove riser-card assembly

2. Disconnect the cable assembly from the motherboard (see Figure 14: Removing/replacing

the S8500C SAMP card on page 65).

3. Remove the riser-card assembly by holding the narrow (interior) part of the assembly with one hand and the other hand under the PCI support bracket near the captive screw and pulling straight up (see Figure 14: Removing/replacing the S8500C SAMP card

page 65).

4. Remove the old SAMP card by pulling the card gently out of the expansion slot.

5. Carefully grasp the new SAMP by the top edges or upper corners and align it with the opening on the PCI support bracket. Press the SAMP firmly into the expansion slot.

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Job Aid: Replacing the Avaya S8500/B/C server

CAUTION:

CAUTION: Make sure the SAMP card is completely and correctly seated in the expansion

slot before you apply power to the S8500C server. Incomplete insertion might cause damage to the system board or to the SAMP card.

6. Replace the cable assembly from the SAMP to the motherboard with the replacement cable that is included with the replacement SAMP.

7. Reinstall the PCI support bracket, making sure that

l The PCI support bracket is aligned with the two guides and fully seated in the riser-card

connector.

l The cable is routed so that it is not pinched.

8. Tighten the captive screw on the PCI support bracket (Figure 14: Removing/replacing the

S8500C SAMP card on page 65, note 1).

Reusing the dual NIC (S8500C)

This section describes the steps required to replace an existing dual network interface (dual NIC) card on the S8500C server.

Removing the old network interface card from the S8500C server

To remove the old NIC:

1. Remove the cable that connects the SAMP card to the motherboard.

2. Remove the PCI-BUS expansion carriage by lifting straight up.

Note:

Note: The PCI-BUS carriage holds both the SAMP and dual NIC cards.

3. Remove the dual NIC card from its slot.

Replacing the new network interface card in the S8500C server

To install the replacement dual NIC in the S8500C server:

1. Carefully grasp the new NIC by the top edge or upper corners and align it with the PCI-2 expansion slot on the motherboard. (The SAMP is connected on the other side of this connector.) Press the NIC firmly into the expansion slot. See Figure 15: Inserting the

network interface card in the S8500C server on page 67.

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Replacing the S8500C server

Figure 15: Inserting the network interface card in the S8500C server

Slot 1

Slot 2

h3msn85c LAO 032306

CAUTION:

CAUTION: Be sure that the NIC is completely and correctly seated in the PCI-2 expansion

slot of the Avaya S8500C server. Incomplete insertion might cause damage to the system board or the dual NIC.

2. Replace the PCI-BUS carriage by pressing the assembly into the slot.

Replacing the cover on the replacement S8500C server

To replace the cover on the S8500C server:

1. Slide the server cover until the cover’s tabs are seated in the top slot on the front panel and the release button latches securely (see Figure 12: Cover release button on the S8500C

server on page 61).

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Job Aid: Replacing the Avaya S8500/B/C server

Installing the replacement S8500C server in the rack

To install the replacement S8500C server back in its rack:

1. Install the server onto the slide rails in the rack.

2. Locate the marked cable that you removed from the NIC and plug it into the NIC.

3. Connect the USB modem cable to the SAMP.

4. Connect the LAN connection (if used) to the Ethernet port on the SAMP.

5. Connect the power cord to the SAMP.

6. Connect the power cord to the back of the server.

7. Push back into place.

See Quick Start for Hardware Installation: Avaya S8500 server for more information on installing the S8500C server in the rack and reconnecting all the cables.

Powering up the S8500C server

To power up the S8500C server:

1. Plug the power cord into the power receptacle on the rear of the server.

2. If necessary press the Power button located on the front right-hand side.

3. Log into the server.

4. Check to ensure the original Ethernet configuration settings by selecting Server

Configuration > Configure Server from the Maintenance Web Interface.

Checking network activity on the S8500C server

To check for network activity:

1. After the server is back in service, check the LEDs for network activity on:

l Services and/or customer network (Notes 2 and 9 in Figure 16)

l Dual NIC card (Notes 3 and 4 in Figure 16)

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Figure 16: S8500C rear panel

Replacing the S8500C server

Slot 1

h2msb8cc LAO 031706

14 16

Figure notes:

1. Power cord connector 10. Mouse connector

2. SAMP power 11. USB port

3. USB connection (to USB modem) 12. USB port

4. Ethernet (not used) 13. Ethernet 1

5. SAMP services port 14. Ethernet 2

6. SAMP card 15. Video connector

7. Dual NIC 16. Serial connector

8. Ethernet 4 17. Keyboard connector

9. Ethernet 3

Slot 2

1715

Preparing the failed S8500C server for shipment

If you have re-used the original hard drive from the failed S8500C server, you must install the new hard drive that shipped with the replacement S8500C server in the failed server before returning the failed server to Avaya.

The following steps prepare the failed S8500C server for return shipment to Avaya:

1. Position the hard drive on the drive tray and secure with the four screws.

2. Slide the hard drive into the server (see Figure 13: Removing/replacing the hard drive

(S8500C) on page 62).

3. Slide the server cover until the cover’s tabs are seated in the top slot on the front panel and the release button latches securely (see Figure 12: Cover release button on the S8500C

server on page 61 if necessary).

4. Return the failed S8500C server to Avaya.

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Job Aid: Replacing the Avaya S8500/B/C server

Installing the software on the S8500C server

The following steps install the Communication Manager on the replacement S8500C server.

1. Connect the services laptop to services port (Eth2) on the rear of the server.

2. Connect to 192.11.13.6 and press Enter to view the first screen.

Note:

Note: To navigate on these screens, use the arrow keys to move to an option, then

press the space bar to select the option. Press Enter to submit the screen.

3. Select Install, make sure <OK> is highlighted, and press Enter.

The following screen is optional; it only shows if there is something on the hard drive.

4. Select <Yes> and press Enter.

The Select Release Version screen displays asking if you want to build Avaya Communication Manager.

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Replacing the S8500C server

5. Select <OK> and press Enter to partition the hard drive and reformat the partitions.

The program begins the installation process and reports the progress.

These processes can take up to 20 minutes. When the server is ready to reboot, the CD-ROM drive drawer opens. You can remove the CD from the drive at this time.

The reboot may take up to 3 minutes.

Installing service pack files on the S8500C server

Note:

Note: Skip this procedure if there is no Communication Manager software service pack

file to install.

This software service pack may or may not be call preserving.

Use the browser to load the necessary service packs.

1. Open a browser on your laptop.

2. In the Address field, type http://support.avaya.com and press Enter.

3. Select Downloads then choose S8500 server.

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Job Aid: Replacing the Avaya S8500/B/C server

4. Click on the software release loaded on the server.

A new window appears with a description of available service packs and links to download them.

5. Download the service pack to the S8500 Server.

Install the software service pack.

1. At the Maintenance Web Interface select Server Upgrades > Manage Updates.

2. Use the Web pages to point to and install the service pack that you downloaded to the server.

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Disable RAM disk

You must disable RAM disk before restoring translations:

1. Access the server’s command line interface using an SSH client, like PuTTY, and the

192.11.13.6 IP address.

2. At the command line type sudo ramdisk -v -f disabled and press Enter.

The system does not display any information to the screen if there are no errors.

3. At the command line type ramdisk -v -s and press Enter.

Confirm that the output is ramdisk: DisklessOperation entry in ecs.conf contains the value disabled and the actual state of the server is enabled."

4. Reboot the server.

Restoring the system files (S8500C)

Replacing the S8500C server

The following steps restore the system files.

1. At the Maintenance Web Interface, under Data Backup/Restore, click View/Restore Data.

2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP address), and Directory fields where the files were backed up.

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Job Aid: Replacing the Avaya S8500/B/C server

3. Click View.

4. Select the correct file (the most recent is at the top) and click Restore.

5. Click Status to view the Restore status. When the restoration is complete, the message

Restore completed successfully displays.

Note:

Note: If the software versions match and if you are restoring a "full" data set (includes

security), you do not need to reinstall the license and authentication file.

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Enable RAM disk

You must enable RAM disk and reboot the server:

1. Access the server’s command line interface using an SSH client, like PuTTY, and the

192.11.13.6 IP address.

2. At the command line type sudo ramdisk -v -f enabled and press Enter.

The system does not display any information to the screen if there are no errors.

3. At the command line type ramdisk -v -s and press Enter.

Confirm that the output is ramdisk: DisklessOperation entry in ecs.conf contains the value enabled and the actual state of the server is disabled."

4. Reboot the server.

Verifying the S8500C server configuration

Replacing the S8500C server

The following steps verify the replacement S8500C server configuration.

1. Under Server Configuration, click Configure Server to start the configure server process.

2. Click Continue through the Review Notices to get to the Select Method for Configuring Server page.

3. Select Configure all services using the wizard.

4. Click Continue through all the screens to verify that the configuration is complete and correct.

Note:

Note: You might need to reset the port speeds for the Ethernet interfaces.

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Job Aid: Replacing the Avaya S8500/B/C server

5. When you click through all the pages, click Continue on the Update System screen. The Update System screen displays each configuration task as it completes.

When done, the screen displays “All configuration information was entered.”

6. Click Close Window to close the Configure Server wizard.

7. If this server is a LSP or an ESS, issue these commands from the server command line:

a. stop -af or stop -caf to stop the LSP/ESS

b. start -a or start -ca to start the LSP/ESS

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

Important:

Important: Always check the Avaya Support Website for Product Support Notices at

http://support.avaya.com

products) in the MOST POPULAR PRODUCTS IN SUPPORT section.

This job aid describes the steps required to replace the hard drive on an Avaya S8500, S8500B, or S8500C server running Avaya Communication Manager software. This job aid should be used only if a failure has occurred and it is determined that the hard drive should be replaced.

After replacing the hard drive, you must install the software from the CD-ROM that the customer received from an earlier installation. The software CD-ROM contains the Linux operating system and the appropriate release of Avaya Communication Manager.

Required equipment

and select Product Support Notices (All Avaya

Verify that you have the following equipment and tools on site:

l Replacement hard drive (Material ID 700341365 for S8500B and S8500C)

l Customer’s software CD-ROM

l Ethernet crossover cable to directly connect your laptop to the server

l Flat-head screwdriver

l Cross-point (Phillips) screwdriver

l Electrostatic wrist ground strap and mat

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

Pre-site tasks

Before you go on site, verify that the following tasks are done.

l Ask the customer for the Product ID for the server having the hard drive replaced. If the

customer does not have it, run the Automatic Registration Tool (ART) to obtain the Product ID number and port number (customer dial-up) for the replacement hard drive.

l If the customer is using SNMP for alarming, you will need to get the IP addresses and

community names from the customer because the SNMP programming is not saved after the replacement.

l Verify that you have the correct software and software service pack. You must install the

software on the server with the replaced hard drive, and you might need to install a software service pack.

l Verify that you have the current license and Avaya authentication files to install on the new

hard drive. Go to the Remote Feature Activation (RFA) Web site to get them (http://

rfa.avaya.com).

l Verify that the customer has a recent backup of all the system and translation files. This is

critical if the hard drive is not functional.

l Verify with the customer that you have access permissions to restore the data from the

network server.

Pre-site tasks for replacing a hard drive on an S8500 server

9 Task Description

1 Obtain CD with the correct

software release

2 Get software service pack, if

appropriate

3 Get all configuration

information for the server, for example, IP addresses, server name, DNS information, and so forth

Retrieve from the customer their software CD containing Communication Manager.

The Communication Manager software service pack file might be available on the CD. Otherwise, download it to your laptop from the Avaya Support Web site (http//

www.avaya.com/support). Select Software & Firmware

Downloads > S8700 server > Software Download.

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Hard drive considerations

If the hard drive is not functional, make sure the customer has a recent backup of the system files and translations that you can restore after you have replaced the hard drive. If not, the server needs to be reconfigured and translations input as if it were a new installation. See Installing and Configuring the Avaya S8500 server (03-300143) for detailed procedures. Additionally, some illustrations of software installation and configuration information appear later in this document.

Tasks to replace the hard drive

Tasks for replacing a hard drive on an S8500 server

9 Task Description

Hard drive considerations

1 Insert the software CD in the

CD drive of the server

Important!

2 Shut down the server If the hard drive is functional, under Server, click Shutdown

3 Unplug the server S8500 only: once the server is completely shut down (the

4 Make server top accessible S8500 only: pull the server forward until the mounting rails

Push the button to open the CD-ROM drawer. Place the Communication Manager CD in the drawer and close it. The software CD contains boot software that the server automatically accesses when you power up the server later.

This Server and do not select “Restart Server after Shutdown.” Press the power-control button on the front of the server. The internal fan shuts off.

If the hard drive is not functional, press the power-control button to power down the server.

Caution: Do not hold down the power button for more than a split second. Holding the button down too long causes the server to reboot.

green power-on LED is blinking), unplug the power cord from the server. Disconnect and label the LAN connections from the Ethernet ports on the RSA/SAMP and dual NIC (if used). Disconnect all attached devices, including the laptop, both modems, and the external flashcard reader (if used).

lock into place. Note: You do not need to remove the server from the rails.

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

Tasks for replacing a hard drive on an S8500 server (continued)

9 Task Description

6 Replace the hard drive l S8500C see Replacing the hard drive in the S8500C

server on page 85

l S8500B: see Replacing the hard drive in the S8500B

server on page 87.

l S8500: see Replacing the hard drive in the S8500

server on page 88.

8 Slide the server back in place S8500 only: release the retaining tabs on the rails and slide

the server back into place in the data rack.

9 Power up the server Plug the power cords into the server and RSA/SAMP. Press

the power-control button on the front of the server. Note: Wait at least 3 minutes for the server to complete its power up. Watch the power-on LED on the server (the green LED is on steady).

10 Reconnect attached devices Reconnect all attached devices, including the laptop, both

modems, and the external flashcard reader (if used).

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Final tasks

You must install the Linux operating system and Avaya Communication Manager on the blank hard drive, then restore the backed up system files to the server.

Final tasks for replacing a hard drive in an S8500 server

9 Task Description

1 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 cable from the Services port

2 Clear ARP cache on laptop From a DOS command link, type arp -d 192.11.13.6

3 Connect laptop to the RSA/

SAMP card

4 Log onto the RSA/SAMP Open an internet browser window. In the Address field, type

on the server.

and press Enter.

Connect to the Ethernet port (to the right of the serial connector) on the back of the RSA/SAMP card using a crossover cable.

192.11.13.6 and press Enter. On the Enter Network Password screen, use the default login craft and password used before the hard drive was

removed.

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Final tasks for replacing a hard drive in an S8500 server (continued)

9 Task Description

Final tasks

5 Set a timeout value

RSA: On the RSA welcome screen, in the Inactive session timeout value field, select no timeout and click Continue. This allows 60 minutes of use before disconnecting.

SAMP: At the home page select Controls. Select boot

protection timer. Select a value of 0. Click on set control. Logout of the SAMP.

6 Set the loader watchdog

timeout

7 Log off the RSA/SAMP Click Log Off.

8 Remove the RSA/SAMP LAN

cable

9 Connect laptop to the server Connect a crossover cable to the services port on the back

10 Clear ARP cache on laptop From a DOS command link, type arp -d 192.11.13.6

11 Set display parameters (if

necessary)

Under ASM Control, click System Settings. Scroll down to the Server Timeouts section, and in the Loader watchdog field, select disabled and click Save.

Disconnect the Ethernet RJ45 cable from the RSA/SAMP Ethernet port.

of the server and wait about 3 minutes from the time you boot up the server before trying to access the information on the CD.

and press Enter.

At the Linux command line type unset crlf and press Enter. Type display and press Enter to verify that message says

Sending only CR

Type exit and press Enter to close the session.

12 Install Communication

Manager

13 Log onto the Maintenance

Web Interface

14 Set alarm suppression on the

server

15 Check software version Under Server, click Software Version to verify that the hard

16 Copy files to the server Copy the license and Avaya authentication files and the

You must install the software from the CD. For procedure details, see Installing Communication Manager

Open a browser on your laptop. Type 192.11.13.6 and press Enter to log onto the Maintenance Web Interface.

Note: Use the initial installation login craft and the initial password.

At the Linux command prompt screen, type almsuppress

-y and press Enter to enable alarm suppression.

drive has the current release of Communication Manager.

software service pack file, if any, to the server. On the Maintenance Web Interface, under Miscellaneous,

click Download Files. Browse to select the file for downloading and click

Download.

on page 92.

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

Final tasks for replacing a hard drive in an S8500 server (continued)

9 Task Description

17 Configure the network

parameters and verify connectivity (optional)

18 Restore the system files and

translations

If you backed the files up to a server on the customer’s network, you must readminister the Ethernet port connecting to the customer’s network. Under Server Configuration, click Configure Server and click Continue. Click Continue through the pages until you get to the Specify how you want to use this wizard page. Select “Configure individual services” and click Continue.

Fill in the correct IP address, Gateway, and Subnet mask (or use the default addresses) for the Ethernet port (Eth0), select AUTOSENSE for the speed, and click Change. Close the window.

Under Diagnostics, click Ping. Type the IP address of the server where the files are backed up and click Execute Ping to verify that you can access the customer’s network.

Under Servers, click Software Version. Note the Release String data.

Under Data Backup/Restore, click View/Restore Data. Caution: Do not restore files if they are from a software load different from the load now running on the server; for

example, if the software load of the backed-up files was S8x00-02.0-00.0.219.0 and the server is now running load S8x00-02.0-00.0.219.1. Match the Release String data from the Software Version page with the listing provided. For procedure details, see Restoring the system files page 96.

If there were no backup files, configure the server

19 Verify date and time Under Server, click Server Date/Time. Make changes as

20 Install software service pack, if

any

21 Verify that the service pack is

installed

22 Verify server configuration You must verify that the server is properly configured.

See Installing and Configuring the Avaya S8500 server, 03-300143.

necessary.

You might need to install a software service pack. For procedure details, see Installing post-upgrade patch files page 93. Note: Skip this procedure if there is no software service pack file to install.

Under Server, click Software Version to verify the software service pack versions.

For procedure details, see Verifying the server

configuration on page 98.

Note: If there was no backup file to restore, you need to reconfigure the server. Get the configuration data from the customer.

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Final tasks for replacing a hard drive in an S8500 server (continued)

9 Task Description

Final tasks

23 Install the license and Avaya

authentication files

24 Copy translations Using a SAT screen, type reset system 4 and press

25 Log in from the SAT Log in as craft.

26 Check the translations Using the SAT screen, type list configuration all

27 Ping the connections on the

server

28 Resolve alarms on the server Under Alarms, click Current Alarms. Compare these

29 Check the health of the server Using a SAT screen, type list ipserver-interface

30 Save translations Using a SAT screen, type save translation and press

Under Security, click License File and select “Install the license I previously downloaded” and click Submit. Under Security, click Avaya Authentication and click

Install.

Enter to initialize Communication Manager with the restored

translations.

and press Enter and check that all the hardware is displayed.

Under Diagnostics, click Ping. Ensure that all connections, IPSI boards, and all administered connections respond.

against the recorded alarms from Checklist 2, step 4. Clear any alarms that appear.

To resolve alarms, using a SAT screen, type display alarms and press Enter.

and status health. Check that all connections are working correctly.

Enter to save the current translation.

31 Administer backup schedule

on the server

32 Set the Product ID on the

server

33 Back up files on the server Under Data Backup/Restore, click Backup Now.

34 Release alarm suppression on

the server

35 Log off all administration

applications

36 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 crossover cable from the

On the Maintenance Web Interface, under Data Backup/ Restore, click Schedule Backup to re-administer the server’s backup schedule.

At the Linux command line type productid -p product_id and press Enter, where product_id is the product ID you received from the customer or the ART tool. It should be the same product ID as the old hard drive.

Click Start Backup to begin the back up process.

At the Linux command line type almsuppress -n and press Enter to release alarm suppression. Note: Only do this if you want to release it before the time you set earlier runs out (maximum of 2 hours)

When you have completed all the administration, log off the server.

Services port on the server.

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

Final tasks for replacing a hard drive in an S8500 server (continued)

9 Task Description

37 S8500 only: Clear ARP cache

on laptop

38 S8500 only: Connect laptop

to the RSA card

39 S8500 only: Log onto the

RSA

40 S8500 only: Set a timeout

value

41 S8500 only: Set the loader

watchdog timeout

42 S8500 only: Log off and

disconnect from the RSA

From a DOS command link, type arp -d 192.11.13.6 and press Enter.

Connect to the Ethernet port (to the right of the serial connector) on the back of the RSA card using a crossover cable.

Open an internet browser window. In the Address field, type

192.11.13.6 and press Enter. On the Enter Network Password screen, use the default login craft and password used before the hard drive was

removed.

In the Welcome screen, in the Inactive session timeout

value field, select no timeout and click Continue. The no timeout value allows 60 minutes of inactivity before

disconnecting.

Under ASM Control, click System Settings. Scroll down to the Server Timeouts section, and in the Loader watchdog field, select 5.0 (minutes) and click Save.

Click Log Off. Once you are logged off, disconnect from the services port on the RSA.

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Replacing the hard drive in the S8500 server

Depending on the S8500 server model, select one of the following procedures:

l Replacing the hard drive in the S8500C server

l Replacing the hard drive in the S8500B server

l Replacing the hard drive in the S8500 server

CAUTION:

CAUTION: Wear an antistatic wrist ground strap whenever handling components such as the

hard drive of an Avaya S8500 server. Connect the strap to an approved ground, such as an unpainted metal surface. Also, place the hard drive on an antistatic mat that is similarly grounded. Do not place the new or the old drive on a bare surface.

Replacing the hard drive in the S8500C server

This procedure contains the following sections:

l Removing the hard drive from the S8500C server

l Installing the replacement drive in the S8500C server

Removing the hard drive from the S8500C server

To remove the hard drive from the S8500C server:

1. Reach inside the hard drive bay on the front panel of the S8500C server and grab the two "D" loops of the dual-loop carrier (see Figure 17: Removing/replacing the hard drive on the

S8500C server on page 86).

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

Figure 17: Removing/replacing the hard drive on the S8500C server

DVD

C D

Figure notes:

1. Grasp two "D" loops of the dual-loop

3. Mounting screws

carrier and pull together to release latch

2. Pull hard drive straight out of bay

2. Pull the two loops toward each other to release the latch.

3. Pull the hard drive straight out of its bay by the loops.

4. Remove the four screws that fasten the hard drive to the dual-loop carrier.

5. Set the dual-loop carrier and four mounting screws aside for re-use later.

Installing the replacement drive in the S8500C server

To install the replacement hard drive in the S8500C server:

1. Position the dual-loop carrier around the replacement hard drive and fasten in place with four screws.

2. Slide the replacement hard drive into the server (see Figure 17

h3msd85c LAO 032406

3. Return to Tasks for replacing a hard drive on an S8500 server the listed tasks.

86 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server

on page 79 to continue with

Page 87

Replacing the hard drive in the S8500 server

Replacing the hard drive in the S8500B server

This procedure contains the following sections:

l Removing the hard drive from the S8500B server

l Installing the replacement drive on the S8500B server

Removing the hard drive from the S8500B server

To remove the hard drive from the S8500B server:

1. Turn off the server and peripheral devices.

2. Label and disconnect all external cables.

3. Remove the server from the rack.

4. Press the release tabs on the bezel and pull the bezel away from the server (see Figure 18

Figure 18: Removing/installing the hard drive in the S8500B server

disc

indsbhdv KLC 101404

5. Pull the hard drive from the server.

6. To remove the hard drive from the drive tray, unscrew the four screws and remove the hard drive.

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

Installing the replacement drive on the S8500B server

To install the replacement hard drive in the S8500B server:

1. Position the hard drive on the drive tray and secure with the four screws.

2. Slide the hard drive into the server (see Figure 18: Removing/installing the hard drive in the

S8500B server on page 87).

3. Reinstall the bezel.

4. Return to Tasks for replacing a hard drive on an S8500 server the listed tasks.

Replacing the hard drive in the S8500 server

This procedure contains the following sections:

l Removing the cover of the S8500 server

l Removing the hard drive from the S8500 server

l Installing the new hard drive in the S8500 server

l Replacing the cover of the S8500 server

Removing the cover of the S8500 server

For these steps, see Figure 19: Removing and replacing the cover on the S8500 server on page 89.

1. With the server extended on the slide rails, loosen the 2 captive screws on the back of the server that hold the top in place.

2. Slide the server cover back from the front panel until the cover’s tabs are released from the top slot of the front panel.

on page 79 to continue with

3. Lift the cover straight up and remove it from the server.

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Replacing the hard drive in the S8500 server

Figure 19: Removing and replacing the cover on the S8500 server

disc

Figure notes:

1. Captive screws on server holding cover in place

Removing the hard drive from the S8500 server

For these steps, see Figure 20: Removing and replacing the drive cage on page 90.

1. Locate the drive cage in the left-hand corner of the front of the server.

2. Use the black pull handles on the ribbon cables to unplug the data connectors from the back of the CD-ROM and hard drive.

3. Push ribbon cable back out of the way.

5. Loosen the captive screw next to the drive cage.

6. Slide the drive cage toward the back of the server to clear the retaining hooks.

7. Place the drive cage on the antistatic mat.

h3mscaps LAO 070103

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

8. Remove the four screws (two on each side) securing the hard drive in the drive cage and remove the hard drive.

Figure 20: Removing and replacing the drive cage

disc

Figure notes:

1. Drive bay housing drive cage

2. Ribbon cable attached to hard drive

3. Cable connected to the CD-ROM drive

4. Captive screw holding drive cage

h3msdrv3 KLC 020204

5. Tabs

6. Screws holding hard drive in drive cage

7. Hard drive

8. Drive cage

Installing the new hard drive in the S8500 server

For these steps, see Figure 20.

1. Insert the new hard drive into the drive cage so that the connectors are in the same direction as the CD-ROM connectors and the screw holes are aligned.

2. Reinsert the 4 screws (2 on each side) to attach the hard drive to the drive cage.

3. Reattach the flat ribbon cable (in 2 places) to the hard drive and CD-ROM drive.

4. Reattach the 2 power cables to the hard drive and CD-ROM drive.

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5. Slide the drive cage into place in the server, making sure that it fits securely into the four retaining hooks and finger-tighten the captive screw.

6. Make sure the drive cage is secure and that the cables are not bunched or blocking the fan unit.

Replacing the cover of the S8500 server

For these steps, see Figure 19: Removing and replacing the cover on the S8500 server on page 89.

1. Place the cover onto the server.

2. Slide the cover forward so the covers’ tabs slide into place under the top slots of the front panel.

3. Finger-tighten the captive screws on the back of the server.

Expanded Procedures

4. Return to Tasks for replacing a hard drive on an S8500 server the listed tasks.

Expanded Procedures

This section contains information about the following topics:

l Installing Communication Manager

l Installing post-upgrade patch files

l Restoring the system files

l Verifying the server configuration

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

Installing Communication Manager

To install Communication Manager:

1. Connect to 192.11.13.6 and press Enter to view the first screen.

Note:

Note: To navigate on these screens, use the arrow keys to move to an option, then

press the space bar to select the option. Press Enter to submit the screen.

2. Select Install, make sure <OK> is highlighted, and press Enter.

The following screen is optional; it only shows if there is something on the hard drive.

3. Select <Yes> and press Enter.

The Select Release Version window opens.

4. Click on Yes to select Avaya Communication Manager.

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Expanded Procedures

5. Select <OK> and press Enter to partition the hard drive and reformat the partitions.

The program begins the installation process and reports the progress.

These processes can take up to 20 minutes. When the server is ready to reboot, the CD-ROM drive drawer opens. You can remove the CD from the drive at this time.

The reboot might take up to 3 minutes.

Installing post-upgrade patch files

Note:

Note: Skip this procedure if there is no Communication Manager software service pack

file to install.

This software service pack might or might not be call preserving.

Use the browser to load the necessary service packs.

1. Open a browser on your laptop.

2. In the Address field, type http://avaya.support.com and press Enter.

3. Under the Technical Database listing (on the left side), click Communications Systems.

4. Under Communications Systems, scroll down and click S8500 server.

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

5. Click on the software release loaded on the server.

6. In the Software Downloads section, click on the desired software release.

A new window appears with a description of available service packs and links to download them.

7. Download the service pack to the S8500 Server.

Install the software service pack.

1. At the Maintenance Web Interface select Server Upgrades > Manage Updates.

2. Use the Web pages to point to and install the service pack that you downloaded to the server.

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Enable RAM disk

The following steps enable RAM disk on the server:

1. Access the server’s command line interface using an SSH client, like PuTTY, and the

192.11.13.6 IP address.

2. At the command line type sudo ramdisk -v -f disabled and press Enter.

The system does not display any information to the screen if there are no errors.

3. At the command line type ramdisk -v -s and press Enter.

Confirm that the output is ramdisk: DisklessOperation entry in ecs.conf contains the value disabled and the actual state of the server is enabled."

4. Reboot the server.

Expanded Procedures

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

Restoring the system files

The following steps restore the system files.

1. Go to the Maintenance Web Interface Data Backup/Restore section and click View/Restore Data.

2. Select FTP and fill in the User Name, Password, Host Name (must use the host IP

address), and Directory fields where the files were backed up.

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3. Click View.

Expanded Procedures

4. Select the correct file (the most recent is at the top) and click Restore.

5. Click Status to view the Restore status.

When the restoration is complete, the message Restore is finished displays.

6. At the command line type sudo ramdisk -v -f enabled and press Enter.

The system does not display any information to the screen if there are no errors.

7. At the command line type ramdisk -v -s and press Enter.

Confirm that the setting in the ecs.conf file is the desired state after the next reboot.

8. Reboot the server using the Maintenance Web Interface Shutdown Server option.

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Job Aid: Replacing the Hard Drive on the Avaya S8500 server

Verifying the server configuration

The following steps verify the configuration.

1. Under Server Configuration, click Configure Server to start the configure server process.

2. Click Continue through the Review Notices to get to the Select Method for Configuring Server page.

3. Select “Configure all services using the wizard.”

4. Click Continue through all the screens to verify that the configuration is complete and correct.

Note:

Note: You might need to reset the port speeds for the Ethernet interfaces.

Note:

Note: You do not need to fill in the static routes for Release 2.0 and later.

5. When you click through all the pages, click Continue on the Update System screen. The Update System screen displays each configuration task as it completes.

When done, the screen displays “All configuration information was entered.”

6. Click Close Window to close the Configure Server wizard.

7. If this server is a LSP or an ESS, issue these commands from the server command line:

a. stop -af or stop -caf to stop the LSP/ESS

b. start -a or start -ca to start the LSP/ESS

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Job Aid: Replacing the SAMP on the Avaya S8500 Series server

Important:

Important: Always check the Avaya Support Website for Product Support Notices at http://

support.avaya.com and select Product Support Notices (All Avaya products)

in the MOST POPULAR PRODUCTS IN SUPPORT section.

This Job Aid contains the procedures necessary to replace the Server Availability Management Processor™ (SAMP) remote maintenance board on the Avaya S8500C and S8500B servers. Select the appropriate procedure from these links:

l Replacing the SAMP on the Avaya S8500C server

l Replacing the SAMP on the Avaya S8500B server

Replacing the SAMP on the Avaya S8500C server

The S8500C server (IBM xSeries 306m server) is equipped with the Server Availability Management Processor™ (SAMP) Lite Remote Maintenance Board (RoHS version, Material ID 700405004).

These S8500C SAMP replacement topics are covered in this section:

l Powering down the S8500C server

l Removing the S8500C server from the rack

l Removing the cover of the S8500C server

l Removing and replacing the SAMP card in the S8500C server

l Replacing the cover of the S8500C server

l Reconnecting the cables to the S8500C server

l Powering up the S8500C server

l Reconfiguring the SAMP card on the S8500C server

l S8500C server connections

l S8500C services access and logins

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Job Aid: Replacing the SAMP on the Avaya S8500 Series server

Powering down the S8500C server

Note:

Note: Wear an antistatic wrist ground strap whenever handling the server or its

components. Connect the strap to an approved ground, such as an unpainted metal surface. See the job aid titled Approved Grounds for more information.

To power down the server:

1. From the Maintenance Web Interface, click Shutdown Server.

The Shutdown Server page displays.

2. Select Delayed.

3. Click on the Shutdown button at the bottom of the page.

The Shutdown This Server page displays the shutdown indicators.

4. Wait until the server powers down before proceeding. Since the SAMP has a separate power supply, you must also remove the SAMP power source. Check for the absence of disk activity on the front panel to ensure that the server has powered down.

Removing the S8500C server from the rack

To remove the server:

1. Label and disconnect all cables on the server.

2. Loosen the two front thumbscrews on the server.

3. Carefully pull the server from the rack.

Removing the cover of the S8500C server

CAUTION:

CAUTION: All power must be removed from the server before starting this procedure.

Remember that the SAMP has an independent power source.

ELECTROSTATIC ALERT:

ELECTROSTATIC ALERT: Take precautions against electrostatic discharge: wear a wrist strap connected to

an approved ground.

100 Job Aids for Field Replacements (FRUs) for the Avaya S8500 Server