Avaya S8100 User Manual
Installation and Upgrades
for the
Avaya S8100 Media Server
with the
Avaya G600 and the
Avaya CMC1 Media Gateways
555-233-146
Issue 3
November 2003
Copyright 2003, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensur e that the in forma tion in this do cume nt
was complete and accurate at the time of printing. However,
information is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontracto r, or is not working on your
company's behalf). Be aw a re t h at the re ma y be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications
services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
How to Get Help
For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support
• Within the United States, click the Escalation Management link.
Then click the approp ria t e li nk for the type of support you need.
• Outside the Unit ed States, click th e Escalation Management link.
Then click the International Services link that includes telephone
numbers for the internationa l Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or m al ic io us access to or use of) your company's
telecommunications equipment by some party.
Your company's “t elecommunicatio n s equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is an yone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (in cl udi ng someone who may be
otherwise authorized) who accesses your telecommunications
equipment with eit her malicious or mischievous i n te nt .
Such intrusions may be either to/throu gh sync hronous (timemultiplexed and/or circ uit -ba sed) or asynchronous (character-,
message-, or packet-based) equi pm ent or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility acces s )
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but a ppa re ntl y in noc uous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
. If you are:
.
Be aware that there may be a ri sk of unauthorized intrusions
associated with your syste m a nd/ or it s net w orked equipment. Also
realize tha t, if such an intru s ion should occ u r, it could result in a
variety of losses to your company (including but not limit ed to,
human/data privacy, intellectual property, material assets, financial
resources, labor costs, and/or legal costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securi ng both this system and its
networked equipmen t re sts wit h you - Avaya’s customer system
administrator, your telecommunications pe e rs, a nd your managers.
Base the fulfillment of your responsibility on acquired knowledge and
resources from a variety of sources incl udi ng but not limited to:
• Installation docu ments
• System administration documents
• Security documents
• Hardware-/so ft w ar e-based security t ool s
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully pro gra m a nd c onfi gure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardw ar e/software platforms an d int erfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience difference s in product performance,
reliability and security depending upon network configurations/design
and topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorize d modifications of this equipment or the
substitution or attachment of connecting cables and equipment othe r
than those specified by Avaya Inc. The correction of interference
caused by such unauth orized mo dificati ons, subs tituti on or atta chment
will be the responsi bili ty o f the u ser. Pursuan t to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following
international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment , CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3r d Edition
Safety Requirements for Custom e r Equipment, ACA Technical
Standard (TS) 001 - 1997
One or more of the following Mexican national standards, as
applicable: NOM 001 SCFI 19 93, N O M SCFI 016 1993, NOM 019
SCFI 1998
The equipment described in this doc um e nt m ay con ta in Class 1
LASER Device(s). These devices comply with the following
standards:
• EN 60825-1, Edition 1. 1, 1998-01
• 21 CFR 1040.10 and CFR 1040 .11.
The LASER devices op erate within the followi ng pa rameters:
• Maximum power output : -5 dB m to -8 dBm
• Center Wavelength: 1310 nm to 1360 nm
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustmen ts or pe rformance of procedures oth er
than those specified herein may result in hazardous radiation
exposures. Contact your Avaya representative for more laser product
information.
Electromagnetic Compatibility (EM C ) Standards
This product complies w it h and conforms to the following
international EMC standa rds and all relevant national deviati ons:
Limits and Methods of Measurement of Radio Interference of
Information Technology Equipment, CISPR 22: 1997 and
EN55022:1998.
Information Technology Equipment – Immunity Cha ra ct er istic s –
Limits and Methods of Measurement, CISPR 24:1997 and
EN55024:1998, including:
• Electrostatic Discharge (ESD) IEC 61 000-4-2
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4
• Lightning Effects IEC 61000-4-5
• Conducted Immunity IE C 61000-4-6
• Mains Frequency Magnetic Field IEC 61000-4-8
• Voltage Dips and Variations IEC 61000-4-11
• Powerline Harmonics IEC 610 00-3-2
• Voltage Fluctuations and Flicker IEC 61000-3-3
Federal Communications Commission Statement
Part 15:
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. The s e limits are designed to provide reasonable
protection against h a r m ful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interferenc e to radio communications . Op eration of this
equipment in a residential area is likely to cause harmful
interference in w h ic h case the user will be req u ired to c o rrect the
interference at his own expense.
Part 68: Answer-Supervision Signaling
Allowing this equipm ent to be operated in a man ner that does not
provide proper answer-supervision sig na ling is in violation of Part 68
rules. This equipment returns answer-supervision signals to the public
switched network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorde d an n ou ncement that can be admin i stered by
the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissi bl e exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is rece ived.
Avaya attests that this registered equipment is capabl e of providing
users access to int erstate providers of operato r services th rough the us e
of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator
Consumers Act of 1990.
REN Number
For MCC1, SCC1, CMC1, G600, and G 650 M e d ia Gat eways:
This equipment complie s with Part 68 of the FCC rules. On either the
rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
equivalence numb er (R EN ) for this equipment. If requested, this
information must be provided to the telephone company.
For G350 and G700 Media Gateways:
This equipment complie s with Part 68 of th e F C C rules and the
requirements adopted by the ACTA. On the rear of this equipment is a
label that contains, among other information, a product i de nti fi er in
the format US:AAAEQ##TXXXX. The digits represented by ## are
the ringer equivalence number (REN) without a decim al p oin t (fo r
example, 03 is a REN of 0.3). If requested, this number must be
provided to the tel ephone company.
For all media gateways:
The REN is used to determine the qua ntity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In
most, but not all areas, the sum of RE Ns should not exceed 5.0. To be
certain of the num ber of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
REN is not required for some t ype s of ana l og or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
For MCC1, SCC1, CMC1, G600, and G 650 M e d ia Gat eways:
Manufacturer’s Port
Identifier
FIC Code SOC/REN/
A.S. Code
Network
Jacks
Off premises station OL13C 9.0F RJ2GX,
RJ21X,
RJ11C
DID trunk 02RV2-T 0.0B RJ2GX,
RJ21X
CO trunk 02GS2 0.3A RJ21X
02LS2 0.3A RJ21X
Tie trunk TL3 1M 9.0F RJ2G X
Basic Rate Int e r face 0 2I S 5 6.0F, 6.0Y RJ49C
1.544 digital interface 04DU9-BN 6.0F RJ48C,
RJ48M
04DU9-IKN 6.0F RJ48C,
RJ48M
04DU9-ISN 6.0F RJ48C,
RJ48M
120A4 channel servic e unit 04DU9-DN 6. 0Y RJ48C
For G350 and G700 Media G ate w ays:
Manufactur er’s Port
Identifier
FIC Code SOC/REN/
A.S. Code
Network
Jacks
Ground Start CO trunk 02GS2 1.0A RJ11C
DID trunk 02RV2-T AS.0 RJ11C
Loop Start CO trunk 02LS2 0.5A RJ11C
1.544 digital interface 04DU9-BN 6.0Y RJ48C
04DU9-DN 6.0Y RJ48C
04DU9-IKN 6.0Y RJ48C
04DU9-ISN 6.0Y RJ48C
Basic Rate Interface 02IS5 6.0F RJ49C
For all media gateways:
If the terminal equipment (for examp le , the media server or me dia
gateway) causes harm to the tel e phone network, the telephone
company will notify you in advance that temporar y di scontinuance of
service may be require d. But if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if
you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures tha t co uld affect the operation of the
equipment. If this hap p e ns, t he telephone company will provide
advance notice in order for you to ma ke nec essa ry m odifications to
maintain uninterrupted service.
If trouble is experienced w i th t his equipment, for repair or warrant y
information, plea s e contact the Technical Service Center at
1-800-242- 2121 or contact your local Avaya representative. If the
equipment is causing ha rm to the telephone network, the telephone
company may request tha t you disconnect the equipment until the
problem is re s olved.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product . It is designed to
be connected to a co mp atible modular jack th at is also compliant . I t is
recommended that repairs be performed by Avaya certified
technicians.
The equipment cannot be use d on public coin phone service provided
by the telephone com pany. Connection to party line service is subject
to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
This equipmen t, if it uses a telephone receiver, is hearing aid
compatible.
Declarations of Conformity
United States FCC Part 68 Supplier ’s Declaration of Conform ity
(SDoC)
Avaya Inc. in the United States of America hereby certifies that th e
equipment describe d in thi s document and bearing a TIA TS B-168
label identi f ication number complies with the FCC’s Rules and
Regulations 47 CFR Part 68, an d the A dm inistrative Council on
Terminal Attachments (ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal
equipment described in this document complies wi th Pa ragraph
68.316 of the FCC Rules and Regu lati ons de fi ning Hearing Aid
Compatibil ity and is deeme d compatible with hearing aids.
Copies of SDoCs signed by the Responsible Par ty in the U. S. ca n be
obtained by contacting your local sales representative a nd a re
available on the following Web site: http://www.avaya.com/support
.
All A vay a me dia s erv ers an d me dia ga te way s are compl ia nt wi th FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org
by conducting a search using “Avaya”
as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment spec ified in this docum ent
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low V oltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained
by contacting your local sale s representative and are avai la bl e on the
following Web site: http://www.avaya.com/support
.
Japan
This is a Class A product based on the standard of the Voluntary
Control Council for Interfe rence by Information Technology
Equipmen t ( V CCI). If this equipment is us ed in a domestic
environment, radio disturbance may occur, in which case, the user
may be required to take co rrective actions.
Canadian Department of Communications (DOC) Interfe rence
Information
This Class A digital appar at us complies with Canadian ICE S -003.
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
This equipment meets t he applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the
registration number. The abbreviation, IC, be fore the registration
number signifies that registration was perform e d based on a
Declaration of Conformi ty i ndicating that Industry Canada tec hni cal
specifications were met. It does not imply that Industry Canada
approved the equipment.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX 1.800.457.1764 or 1.207.626.7269
Write: Globalware Solutio ns
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail: totalware@gwsmail.com
For the most current versions of documentation, go to the Avaya
support Web site: http://www.avaya.com/support
.
Checklists and job aids
This section contains checklists and job aids for common installation and upgrade procedures. The
checklists provide high-level summaries of the procedural steps and cross-reference o ther sections of this
document for additional details. The Job Aids provide the detailed steps to upgrade the S8100 system for
three upgrade scenarios.
This section contains the following checklists and job aids:
Checklists
• Initial installation on page 5
• System initialization on page 8
• Administer INTUITY AUDIX digital networking on page 11
Job aids
• Upgrade an S8100’s R10+ software using a CD on page 12
Checklists and job aids
Initial installation
• Replace an S8100’s hard drive on page 20
• Upgrade an S8100’s R9.5 software by replacing the S8100 on page 26
Initial installation
This checklist highlights the high-level tasks for installing and cabling the cabinet to physically
connect and access an Avaya S8100 Media Server with an Avaya G600 Media Gateway or a
legacy Av aya CMC1 Media Gateway.
Installation tasks For more information
1 Verify that every site requirement is met. See Site requirements on page 58.
2 Confirm that customer’s order includes all equipment
needed.
3 Correct shipping errors.
— Return defective and over-shipped
equipment.
Returned: ___________
Date: November 2003 ____________
For a G600, see Check customer’s order on page
59.
For a CMC1, see Check customer’s order
343.
For a G600, see Correct shipping errors
or
For a CMC1, see Correct shipping errors
344.
on page
on page 59.
on page
— Direct short-shipped reports to Natio nal
Parts.
Report #: ___________
Sent to: ____________
4 Unpack and inspect equipment using lifting
precautions.
S8100 Installation and Upgrades 5
November 2003
For a G600, see Unpack and inspect on page 60.
For a CMC1, see Unpack and inspect
on page 344.
Checklists and job aids
Initial installation
Installation tasks For more information
5 For S8100, determine which equipment is required
and which is optional.
6 Install the system’s cabinet, making sure there is
adequate ventilation.
— Verify the carrier address ID on G600 or
CMC1 cabinets.
ID: _________________
— Mount the cabinets.
For G600, print a 7 × 11
mounting template provided on the CD.
″copy of the G600
7 Check electrical components.
— Check AC power.
— Ground power supply.
— Connect uninterruptible power supply (UPS).
— Disconnect AC power by pulling the AC
power cord from the appliance inlet.
— C onnect cabinet and other grounds.
— Install coupled bonding connector.
For a G600, see Comcodes for equipment used with
G600 on page 63.
For a CMC1, see Comcodes for equipment used
with CMC1 on page 346.
For a G600, see Install and cable a G600 cabinet
page 65.
or
For a CMC1, see Install an S8100 with a CMC1
system cabinet on page 348.
For a G600, see Check AC power and ground for
G600 on page 72.
or
For a CMC1, see Check AC power and ground for
CMC1 on page 357.
on
— Connect the power cords.
8 Connect the cables.
— I nstal l the Processor Interface cable.
— Install the system cables for multiple
cabinets, if necessary.
9 Install the S81 00 patch panels (G600) or the main
distribution frame (CMC1).
10 Install equipment-room hardware for G600 or
CMC1.
— Cross-connect the cabinet to the patch panels
for G600 or to the MDF for CMC1.
— Identify the allowed circuit packs.
— Install the circuit packs.
— Be sure that off-premises circuits have
protection from hazardous voltages and
currents.
— Install sneak fuse panels.
— For CMC1, label the MDF.
For a G600, see Cable a G600 system
or
For a CMC1, see Cable a CMC1 system
367.
For a G600, see Install G600 patch panels and
external modem on page 84.
or
For a CMC1, see Install CMC1 main distribution
frame (MDF) and external modem on page 370.
See:
DEFINITY Communications System Generic 1 and
Generic 3 Main Distribution Field Design (555230-630)
and
Install equipment-room hardware for G600
86
or
Install equipment-room hardware for CMC1
page 372.
on page 78.
on page
on page
on
6 S8100 Installation and Upgrades
November 2003
Checklists and job aids
Initial installation
Installation tasks For more information
11 Set ringing option. See Set ringing option for G600 on page 97
or
12 Install and wire telephones and other equipment.
— Install attendant console. (optional)
— Install 26B1 Console. (optional)
See Set ringing option for CMC1
See Install and wire telephones and other
equipment on page 99.
on page 385.
13 Connect external alarms and auxiliary connections. See Connect external alarms and auxiliary
connections on page 113.
14 Install the BRI terminating resistor. See Install the BRI terminating resistor on page
116.
15 Use multipoint adapters to provide signal fanout of
the T-interface.
16 Wire the off-premises stations with the cabling
provided by the local telephone company .
17 Install the emergency-transfer panel (or equivalent)
and associated analog telephones to enable
emergency transfer.
See Install multipoint adapters on page 119.
See Install off-premises station wiring on page 122.
See Install emergency-tr ansfer panel and ass ociated
telephones on page 127.
18 Connect modem. See Connect modem to telephone network on page
19 Set the neon voltage for S8100/CMC1, only if the
ringing option is set to 25 Hz.
(There is no need to do this for S8100/G600.)
134 and Connect modem
See Set neon voltage to prevent ring ping on page
136.
on page 135.
20 Finish the installation. See Complete installation on page 137.
S8100 Installation and Upgrades 7
November 2003
Checklists and job aids
System initialization
System initialization
This checklist highlights the high-level tasks required to initialize the S8100 Media Server with the G600
or the CMC1 Media Gateways.
Installation tasks For more information
1 Power up and observe that the TN2314 circuit pack’s
LEDs light according to a predefined sequence.
See Power up and observe LEDs on page 162.
2 Connect the laptop computer. See Connect the laptop to S8100 system on page
140.
3 Start a Telnet session. See Via a Telnet session on page 152.
4 Verify the software’s version number with the CD-
ROM that shipped with the system.
Version #: ______________
5 Determine the correct serial number.
Serial #: ________________
If you have the serial # from the order, this step may be
completed prior to the site visit.
See Verify th e software’s version num ber on page
163.
See Determine the serial number on page 163.
See http://www.avaya.com/services/rfa
instructions on how to use RFA.
for
6 Download a license using Avaya’s Remote Feature
Activation (RFA).
7 Administer customer’s LAN parameters: Machine
Name, S8100 IP address, DNS and WINS IP address
using the setip command.
See Set up customer’s LAN parameters on page
163.
8 Reboot the system using reboot nice. See Set up customer’s LAN parameters on page
163.
Both of these steps may be completed prior to the site visit.
9 Download a password file.
10 Download an installation script.
See Obtain the license and password files
165.
See Obtain the installation script file
on page 166.
on page
11 Use FTP to transfer files to server and install the
license, password, and installation script files.
See Install the password file, license file, and
installation scripts on page 168.
12 Test alarming on the S8100. See Test alarm call out on page 172.
13 Resolve any alarms. See Maintenance for the Avaya S8100 Media
Server with the Avaya G600 Media Gateway and
the Avaya CMC1 Media Gateway (555-233-149).
14 Check system’s status using bash commands. See Avaya (Lucent) access controller bash
commands on page 329.
8 S8100 Installation and Upgrades
November 2003
Installation tasks For more information
Checklists and job aids
System initialization
15 Enable customer’s logins.
— INTUITY AUDIX logins
—Web logins
— S 8100 logins
16 Administer S8100.
CAUTION:
The S8100 is preconfigured t o be a member of
a local Workgroup and should not be made a
member of a customer's Windows domain. If
this is done, connectivity with Avaya Services
will not operate correctly because user
account authentication will no longer be done
by the S8100. To check for proper workgroup
membership, on the S8100 Windows desktop
right-click the My Computer icon (this may
have another name if the customer has
changed it) and select Properties. Then choose
the Network Identification tab to view the
workgroup information.
See:
Enable INTUITY AUDIX logins
Enable customer’s web logins
Set up login accounts
Windows logins for customers
Communicat ion Manager lo gins for customers
page 291.
See Administer S8100
on page 290.
on page 174.
on page 174.
on page 174.
on page 286.
on
— Use Windows 2000 to set the time zone.
— Use Windows 2000 to set the sy stem date and
time.
— Administer customer’s LAN interface.
— Set up country-specific call-progress tones.
— Enable or disable SNMP.
— Set country options on the change system
parameters country options screen.
— Set up your systems.
— Add translations.
— Administer telephone features per customer’s
order.
— Set up call-detail recording (CDR).
17 Set up an Avaya-provided call-accounting product.
— Telecommunications Management System
(TMS).
— C all Accounting System (CAS).
See Call accounting
on page 185.
S8100 Installation and Upgrades 9
November 2003
Checklists and job aids
System initialization
Installation tasks For more information
18 Initialize Communication Manager for INTUITY
AUDIX.
— Check the dial plan.
— Check hunt groups.
— Check class of service.
— Check class of restriction.
— Change the dial plan.
— Add extension ranges.
—Add stations.
— Make a hunt group.
— Change coverage path.
— Add test phones.
19 Place test calls to verify that the dial tone, ringing
pattern, and talk path are acceptable.
See Administer Communication Man ager for
INTUITY AUDIX initialization on page 185.
For information about INTUITY AUDIX
commands and initializing INTUITY AUDIX, see
INTUITY AUDIX administration
See Place a test call on page 182.
on page 194.
20 Install Message Manager. See Message Manager on page 257.
21 Administer the SNMP agent.
— C onfigure SNMP trap destinations.
— C onfigure SNMP community strings.
See Administer SNMP
on page 199.
— Start and stop SNMP using a bash command
or the Web interface.
22 Schedule backups to prevent loss of data. See Schedule backups on page 205.
10 S8100 Installation and Upgrades
November 2003
Checklists and job aids
Administer INTUITY AUDIX digital networking
Administer INTUITY AUDIX digital networking
This checklist highlights the high-level tasks required to administer INTUITY AUDIX digital
networking after the S8100 system’s initial administratio n is finished.
Installation tasks For more information
1 Perform initial administration.
— Be sure you have design center specifications for
TCP/IP , network channels, the local machine, and
every remote machine.
2 View the Feature Options window to see the purchased
options for digital networking.
3 Change the number of admin istered remo te us ers to be ≥
the number of mailboxes on every remote system
networked with this local system.
4 Enable the network channels so that the local INTUITY
AUDIX system can exchange voice messages over the
digital network.
5 You can change local machine’s information on the
Machine Profile screen and on the Local Machine
Administration window. (If you do, inf orm every remote
network administrator about the changes.)
— Change the local machine profile.
— Complete the Local Machine Administration
window.
— Add a remote machine, if you want users to be
able to exchange message with INTUITY
AUDIX users on another machine.
See Initial administration tasks
See View the Feature Options window on page
209.
See Change number of administered remote
users on pag e 210.
See Administer networking channels on page
211.
See Change local machine’s information
page 212.
on page 207.
on
— Complete the Digital Machine Administration
window (via Web browser) to enter information
for connecting to the remote machine.
— Use the Machine Profile screen to enter
networking information required for each remote
machine.
— Perform a full remote update, if necessary.
— Reset automatic deletion of non administered
remote users to conserve server space.
— View remote extensions to verify that the local
machine database updated the remote subscriber
information.
S8100 Installation and Upgrades 11
November 2003
Checklists and job aids
Upgrade an S8100’s R10+ software using a CD
Upgrade an S8100’s R10+ software using a CD
This Job Aid provides the s t eps for upgr adi ng an S8100 Media Server’s soft ware by transferring the new
software from a CD. This procedure applies to either a full- or a dot-release upgrade.
Access keys
The access method for each step is identified by the following keys:
LT Technician’s laptop
LT-IE Internet Explorer/Web interface on the laptop
SDT S8100’s Windows desktop
SDT-IE Internet Explorer/Web Interface on the S8100’s Windows desktop
(Note that SDT and SDT-IE are opened inside of LT-IE.)
BS Bash shell on S8100’s Windows desktop
LAC LA C shell
SAT Sys tem -administration terminal
{...} Information in braces is for Windows 2000
12 S8100 Installation and Upgrades
November 2003
Upgrade steps
Step Details
Checklists and job aids
Upgrade an S8100’s R10+ software using a CD
1 For a direct connection between the
technician’s laptop and the S8100’s service
port:
LT – Change the laptop’s IP address to
192.11.13.5
2 LT-IE – Disable proxy servers on Internet
Explorer.
3 Connect the laptop to the service jack on the
front of the S8100’s Processor board.
4 LT-IE – Connect to the S8100 server via the
web interface.
a Right-click the 'Network Neighborhood' {My
Network Places} icon on the laptop’s desktop, and
select Properties.
b {Right-click ‘PCMIA Ethernet Connection’ (or
Local Area Connection), and select Properties.}
c Highlight the TCP/IP icon from the popup wind ow ,
and select Properties. Check the ‘Specify an IP
address’ {‘Use the following IP address’} radio
button.
d Enter 192.11.13.5 in the IP address field and
255.255.255.252 in the subnet mask field, and
click OK to close the popup windows.
a Open Internet Explorer and select Tools, Internet
Options, the Connections tab, and LAN Settings.
b Uncheck the ‘Use a proxy server’ radio button and
click OK to close the popup windows.
a Connect a cable from the laptop’s PCMCIA
Ethernet card to an RJ45 coupler.
b Connect a cross-over (flip) cable from the coupler
to the TN2314’s RJ45 jack.
Open Internet Explorer on the laptop, and enter
192.11.13.6 in the URL address bar to connect to the
processor.
5 LT-IE – Open the S8100’s desktop.
Note: Terminal server client and terminal
services Active X must be installed on the
laptop. The easiest way to do this is to
upgrade your Windows 9 5 laptop’s b rowser to
Internet E xplorer versi on 5.5 or high er.
a Click ‘Administer System’ and log in using
lucent3 for login and password. A domain is not
required. Select 'continue' at license agreement
window.
b Select ‘Login to 192’ under Remote Control –
Terminal Services.
c If a VBScript error message appears, click OK.
d Click the Connect button (leave the Server field
blank).
e If a VBScript message appears, click OK (you can
resize the Terminal Services screen to full size by
pressing ctlr-alt-Pause). A log-in window opens.
f Log in using lucent3. After logging in, the
S8100’s Windows 2000 desktop is displayed.
6 SDT – Open a bash shell window. Click Start → Run → bash.
7 BS – Open a LAC window. Execute telnet 127.1.and log in using lucent3.
S8100 Installation and Upgrades 13
November 2003
Checklists and job aids
Upgrade an S8100’s R10+ software using a CD
Step Details
8 LAC – Open a SAT window and save
translations.
a Type multivantage to open a SAT window. (The
terminal type is W2KTT.)
b Run save translations.
9 LAC – Return to the bash window. a Type logoff to log out of the SAT window.
b Press Enter and type exit to exit the LAC window.
c Close the LAC window.
Note: Do not close the LAC window until you have issued
the 'exit' command.
10 SDT – Open Internet Explorer on the S8100’s
desktop and log in using lucent3.
11 SDT-IE – Backup everything to the PCMCIA
card or to a network location.
Note: If the medium you are backing up to
runs out of space, a message will appear
noting the files that were not backed up. In
this case, find a different backup location or
PCMCIA card with enough capacity and
rerun the entire backup.
Note: This step could be done by closing the S8100’s
desktop and using the laptop’s IE session, but then you
would need to set up a new S8100-desktop session for
subsequent steps.
a Click 'Administer System'.
b Log in with lucent3.
c Click ‘Backup & Restore’ under System
Maintenance.
d Click ‘Immediate Backup’.
e Under “Choose Items for Immediate Backup,”
select everything that is installed.
12 SDT-IE – Record AUDIX extension length.
Note: You will need to verify the extension
length later.
13 SDT-IE – Close Internet Explorer on the
S8100’s desktop.
14 SDT – Open a bash shell window (if not
already open).
Note: If the S8100’s internal AUDIX is being used, you
must do two backups. First, select the “AUDIX
translations, names & messages” radio button in addition
to “MultiVantage announcements” and “MultiVantage
translations.” When the backup finishes, return to the
‘Immediate Backup’ screen and select only the “AUDIX
announcements” radio button and send this backup to the
same or a different location.
f Set Destination to PCMCIA or click ‘Other
Location’ to send the backup to a network location.
g Click the Backup button.
a Click the Back icon (on the IE tool bar) twice to
return to the Administer System page.
b From the explorer window, click 'Default AUDIX
Settings'.
c Note whether AUDIX is enabled. If so, click
‘AUDIX Extension Length’ and record the
extension length.
On the S8100’s desktop, click Start → Run → bash.
14 S8100 Installation and Upgrades
November 2003
Step Details
Checklists and job aids
Upgrade an S8100’s R10+ software using a CD
15 BS – Important! – Display and record the
customer’s network and product information.
a From the bash shell, execute the followin g thr ee
commands – setip, productid, oss.
b Write down all of this information exactly
as it appears on the screen. You will need to
re-enter this information later.
16 BS – Close the bash window. Type exit.
17 SDT – Connect to and open the laptop’s CD-
ROM drive from the S8100 server.
Note: Make sure the CD-ROM drive on the
laptop is shared.
For more detaied information, see:
• Connectivity and access to an S8100
system on page 139
• Map CD-ROM for an S8100 upgrade
on page 339
a On the S8100’s desktop, right-click My Network
Places, and select Search.
b When the search window pops up, click Computers
in the “Search for other items” list.
c Enter the IP address for the laptop (typically,
192.11.13.5) in the Computer Name window, and
click the Search Now button.
d Double-click the computer icon when it appears in
the Name list in the right panel.
e If a Connect As window appears, enter the user
name (in the Connect as window) and password
that you normally use to log onto your laptop.
Precede your user name with the domain name\;
i.e., <domain name>\<user name>
The list of shared devices on your laptop should
appear.
f Double-click the CD- ROM drive to display its
contents, including setup.exe.
S8100 Installation and Upgrades 15
November 2003
Checklists and job aids
Upgrade an S8100’s R10+ software using a CD
Step Details
18 SDT – If the S8100 system is running
Windows 2000 with Service Pack 2 or 3, you
need to upgrade to Service Pack 4 (SP4). You
can obtain the SP4 upgrade from either the:
• Avaya software CD-ROM
• Microsoft website
a Check the Windows service pack’s version:
— On the S8100’s Windows desktop, right-
click the My Computer icon.
— Click Properties and check the service
pack’s version.
— If running SP4, skip to Step 23
either SP2 or SP3, cont inue wi th this step to
upgrade to SP4.
Upgrade to SP4:
. If running
b From the bash shell, execute shutdown all.
c Browse the contents of the CD-ROM (which you
connected to in Step 17
Updates,” find the SP4 upgrade file,
W2Ksp4.exe, and double-click it.
). In the folder, “Windows
d When the option for archiving files comes up,
choose “Do not archive files.” Accept the other
defaults.
e If an option to restart Windows 2000 appears when
the upgrade to SP4 finishes, choose no to decline.
f From the bash shell do a manual reboot, by
executing start all.
19 If you upgraded to SP4 in Step 18, and
restarted Windows 2000, you will need to
repeat Step 4
S8100’s Windows desktop.
and Step 5 to get back to the
20 SDT – Open a bash shell window. On the S8100’s desktop, click Start → Run → bash.
21 BS – Shutdown every application. From the bash shell, execute shutdown all.
22 BS – Close the bash window. Type exit.
23
SDT – Upgrade the S8100’s system software.
!
WARNING:
Execute this step from the S8100’s
Windows desktop, not from the
laptop’s desktop. Running setup on the
laptop will overwrite the contents of the
laptop’s hard drive.
Browse the contents of the CD-ROM (which you
connected to in Step 17
setup.exe, and follow the Wizard’s steps for the upgrade.
). Find and double-click
24 SDT – After the upgrade finishes, if the bash
shell is still open, the platform should reboot
on its own. If the bash shell is not open, open
it and execute reboot nice to restart the
system.
25 Wait approximately 5 minutes then reconnect
to the S8100’s desktop.
16 S8100 Installation and Upgrades
Repeat steps 4 through 5.
November 2003
Step Details
Checklists and job aids
Upgrade an S8100’s R10+ software using a CD
26 SDT – On the S8100’s desktop, double-click
the time display and set the time, time zone,
date, and Daylight Savings.
The time display is in the tool tray at the lower right of the
desktop.
27 SDT – Disable modem compression. a Click Start → Settings → Control Panel.
b Double-click Phone and Modem Options.
c Click the Modems tab.
d Select the installed modem and click Properties.
e Click the Advanced tab.
f Click Change the Default Preferences.
g In the Compression drop-down list, select
Disabled.
h Close each dialog by clicking OK, and close the
Control Panel window.
28 SDT – Open a bash shell window. Click Start → Run → bash.
29 BS – Verify the software’s version. Type swversion. Ensure that the Release number and
MultiVantage version number are as expected.
30 BS – Verify the customer’s parameters that
you wrote down in Step 15
command.
, using the setip
Type setip to display the customer’s parameters. If any
parameter is not as you recorded in Step 15, use the
following setip commands to reset those parameters.
setip name=<args>
setip cust=<args>
setip dns=<args>
setip wins=<args>
setip ras=<ar gs>
Replace each “<args>” with the corresponding parameter
31 BS – Administer the product ID and OSS
parameters using the ‘productid’ and ‘oss’
commands.
you recorded in Step 15
productid multivantage-product-id <arg>
productid audix-product-id <arg>
oss <telno> <retries> <retry_interval>
Replace each “<arg>” with the corresponding parameter
you recorded from Step 15
the <telno>, <retries>, and <retry_interval>
parameters separated by spaces; do not enter commas.
.
. For the oss command, enter
32 BS – Open a LAC window. Execute telnet 127.1, and log on using lucent3.
33 LAC – Open a bash shell window. Type bash.
34 BS – Check license status.
If License-Normal Mode is displayed,
skip Step 35
.
35 LAC – Install the new license and password
file from the LAC window using the lucent3
log-in ID.
S8100 Installation and Upgrades 17
November 2003
Type statuslicense.
For details, see Chapter 3 in Installatio n and Upgr ades fo r
the Avaya S8100 Media Server with the Avaya G600 and
the Avaya CMC1 Media Gateways, 555-233-146.
Checklists and job aids
Upgrade an S8100’s R10+ software using a CD
Step Details
36 LAC – Clo se the LAC window and b ash shell. a Type exit, and close the telnet window.
b Type exit to close the bash window.
37 SDT – Open Internet Explorer on the S8100’s
desktop and log in.
38 SDT-IE – Restore the translations and other
backed-up data to the hard drive.
39 SDT-IE – Close Internet Explorer.
a Double-click the IE icon on the S8100’s desktop.
b Click ‘Admin ister System’.
c Log in using lucent3.
d Click Continue on the Notice page.
a Click ‘Administer System.’
b Click ‘Backup & Restore.’
c Click ‘Restore.’
d Select the Source for the restore – The Destination
or Other location you entered for the backup in
Step 12
.
e Click the Continue button. Under “These items
will be restored from ... “, every item that was
backed up to the location specified in Step d
selected.
will be
f Click the Restore button.
Note: If you backed up AUDIX announcements in Step
12, you must do two restores. After the first restore, repeat
the steps above using the location of the backed up
AUDIX announcements for the Source in Step d
.
40 SDT – Open a bash shell window. Click Start → Run → bash.
41 BS – Shutdown every application. Execute shutdown all.
42 BS – After the shutdown finishes, restart
every application.
Execute start all.
43 BS – Monitor the startup’s progress. Execute statapp.
44 Verify that call processing comes into service.
45 Verify that voice messaging comes into
service.
46 BS – Telnet into the LAC window from the
bash.
Execute telnet 127.1, and log in using lucent3.
47 LAC – Open a SAT window. Type multivantage to open a SAT window. (The
terminal type is W2KTT.)
48 SAT – Verify that there is no translation
corruption.
If there are corrupted translations, a message will appear
when the SAT window opens.
49 SAT – Verify no-license/emergency numbers. Type change system-parameters features.
See ‘‘Administer No-License/Emergency Numbers’’
Installation and Upgrades for the Avaya S8100 Media Server
with the Avaya G600 and the Avaya CMC1 Media Gateways,
555-233-146.
in
18 S8100 Installation and Upgrades
November 2003
Step Details
Checklists and job aids
Upgrade an S8100’s R10+ software using a CD
50 SAT – Verify that no major or minor alarms
are present.
51 SAT – Verify outgoing alarm reports link to
INADS.
Type display alarms.
Type test inads-link.
52 SAT – Save translations. Type save trans.
53 SAT – Log out of SAT, and exit LAC. a Type logoff, and respond with y to close the SAT
session.
b Type bash to go to the bash shell.
54 BS – Verify Intuity alarms. Type logsend -tTST.
55 BS – Verify GAM alarms. Type wrntevent GAM 0 9991.
Note: This causes a Major GAM alarm. After the system
has called out, enter cleargamalarm all at the BASH
prompt to retire the alarm. This alarm also generates a
Maestro case that the INADS group will need to close.
56 BS – Close the bash windows. a Type exit to close the bash window.
b Type exit to close the LAC window.
57 LT-IE – Backup the translations and other
data to the PCMCIA card or to a network
location.
a Click 'Administer System'.
b Click ‘Backup & Restore’ under System
Maintenance.
c Click ‘Immediate Backup’.
58 Close Internet Explorer on the S8100’s
desktop and on the laptop.
!
SECURITY ALERT:
When you are finished with the upgrade procedures, you should restore your laptop to its
original configuration, including unsharing the CD drive. When connected to a network, a
shared drive is a potential security risk.
d Under “Choose Items for Immediate Backup,”
select everything that is installed.
e Set Destination to PCMCIA, or click ‘Other
Location’ to backup to a network location.
f Click the Backup button.
Note: If the medium you are backing up to runs out of
space, a message will appear noting the files that didn’t get
backed up.
S8100 Installation and Upgrades 19
November 2003
Checklists and job aids
Replace an S8100’s hard drive
Replace an S8100’s hard drive
This Job Aid provides the steps for r eplacing the h a rd dri v e on the S 81 00 Media S erv er ( TN 231 4) cir cuit
pack. The media server’s software release on the new hard drive may be the same as, or later than, the
software release on the hard drive to be replaced. If the media server’s software release on the new hard
drive is earlier than the software release on the hard drive to be replaced, you must upgrade the software
on the new hard drive after the replacement.
Access keys
The access method for each step is identified by the following keys:
LT Technician’s laptop
LT-IE Internet Explorer / Web interface on the laptop
SDT S8100’s Windows desktop
SDT-IE Internet Explorer/Web interface on the S8100’s Windows desktop
(Note that SDT and SDT-IE are opened inside of LT-IE.)
BS Bash shell on S8100’s Windows desktop
LAC LA C shell
SAT Sys tem -administration terminal
{...} Information in braces is for Windows 2000
Upgrade steps
Step Details
1 For a direct connection between the technician’s
laptop and the S8100’s service port.
LT – Change the laptop’s IP address to
192.11.13.5
a Right-click the 'Network Neighborhood' {My
b {Right-click ‘PCMIA Ethernet Connection’ (or
c Highlight the TCP/IP icon from the popup
d Enter 192.11.13.5 in the IP address field and
Network Places} icon on the laptop’s desktop and
select Properties.
Local Area Connection) and select Properties.}
window and select Properties. Check the ‘Specify
an IP address’ {‘Use the following IP address’}
radio button.
255.255.255.252 in the subnet mask field and
click OK to close the popup windows.
20 S8100 Installation and Upgrades
November 2003
Step Details
Checklists and job aids
Replace an S8100’s hard drive
2 LT-IE – Disable proxy servers on Internet
Explorer.
3 Connect the laptop to the service jack on the
front of the S8100’s Processor board.
4 LT-IE – Connect to the S8100 server via the web
interface.
5 LT-IE – Open the S8100’s desktop.
Note: Terminal server client and terminal
services Active X must be installed on the
laptop. The easiest way to do this is to upgrade
your Windows 95 laptop’s browser to Internet
Explorer 5.5.
a Open Internet Explorer and select Tools, Internet
Options, the Connections tab, and LAN Settings.
b Uncheck the ‘Use a proxy server’ radio button
and click OK to close the popup windows.
a Connect a cable from the laptop’s PCMCIA
Ethernet card to an RJ45 coupler.
b Connect a cross-over (flip) cable from the coupler
to the TN2314’s RJ45 jack.
Open Internet Explorer on the laptop and enter
192.11.13.6 in the URL address bar to connect to the
processor.
a Click ‘Administer System’ and log in using
lucent3 for log-in ID and passw ord. A domai n is
not required. Select 'continue' at license
agreement window.
b Select ‘Login to 192’ und er Remote Control –
Terminal Services.
c If a VBScript error message appears, click OK.
d Click the Connect button (leave the Server field
blank).
e If a VBScript message appears, click OK (you
can resize the Terminal Services screen to full
size by pressing ctlr-alt-Pause). A log-in window
will open.
f Log in using lucent3. After logging in, the
S8100’s Windows 2000 desktop is displayed.
6 SDT – Open a bash shell window. Click Start → Run → bash.
7 BS – Open a LAC window. Execute telnet 127.1,.and log in using lucent3.
8 LAC – Open a SAT window and execute save
translations.
Type multivantage to open a SAT window. (The
terminal type is W2KTT.)
9 LAC – Return to the bash window. a Type logoff to log out of the SAT window.
b Press Enter, and type exit to exit the LAC
window.
c Close the LAC window.
Note: Do not close the LAC window until you have
issued the 'exit' command.
10 SDT – Open Internet Explorer on the S8100’s
desktop and log in using lucent3.
Note: This step could be done by closing the S8100’s
desktop and using the laptop’s IE sessi on, but then you
would need to set u p a new S8 100-deskt op sessi on for th e
subsequent step s.
S8100 Installation and Upgrades 21
November 2003
Checklists and job aids
Replace an S8100’s hard drive
Step Details
11 SDT-IE – Backup everything to the PCMCIA
card or to a network location.
Note: If the medium you are backing up to runs
out of space, a message will appear noting the
files that were not backed up. In this case, find a
different backup location or PCMCIA card with
enough capacity and rerun the entire backup.
12 SDT-IE – Record AUDIX extensi on length.
Note: You will need to verify the extension
length later.
a Click 'Administer System'
b Log in with lucent3.
c Click ‘Backup & Restore’ under System
Maintenance.
d Click ‘Immediate Backup’.
e Under “Choose Items for Immediate Backup,”
select everything that is installed.
Note: If the S8100’s internal AUDIX is being used, you
must do two backups. First, select the “AUDIX
translations, names & messages” radio b utton in add i tion
to “MultiVantage announcements” and “MultiVantage
translations.” When the backup finishes, return to the
‘Immediate Backup’ screen and select only the “AUDIX
announcements” radio button and send this b acku p to the
same or a different location.
f Set Destination to PCMCIA or click ‘Other
Location’ to send the backup to a network
location
g Click the Backup button.
a Click the Back icon (on th e IE tool bar) twi ce to
return to the Administer System page.
b From the explorer window, click 'Default AUDIX
Settings'.
13 SDT-IE – Close Internet Explorer on the
S8100’s desktop.
14 SDT – Open a bash shell window (if not already
open).
15 BS – Important! – Display and record the
customer’s network and product information.
16 BS – From the bash shell, execute shutdown
system.
17 The green “Complete” LED on the S8100’s
faceplate will be flashing during the shutdown
process. Wait until this LED is on steady. Then
power down the system.
18 Disconnect the cross-over cable from the
Processor board and remove the board from the
cabinet.
c Note whether AUDIX is enabled. If so, click
‘AUDIX Extension Length’ and record the
extension length.
Click Start → Run → bash.
a From the bash shell, execute the following three
commands – setip, productid, oss.
b Write down all of this information exactly
as it appears on the screen. Y ou will need to
re-enter this information later.
22 S8100 Installation and Upgrades
November 2003
Step Details
Checklists and job aids
Replace an S8100’s hard drive
19 Carefully replace the hard drive on the Processor
board with the new hard drive.
Note: Hard drives are always installed in the top slot of
the drive bay.
20 Re-install the Processor board into the platform
and power up the system.
21 Wait approximately 5 minutes then reconnect to
the S8100’s desktop and open a bash shell.
Repeat steps 3 through 5.
22 BS – Verify the software’s version. Type swversion. Ensure that the Release number and
MultiVantage version number are as expected.
23 SDT – On the S8100’s deskt op, double-cl ick the
time display and set the time, time zone, date,
and Daylight Savings.
The time display is in the tool tray at the lower right of
the desktop.
24 SDT – Disable modem compression. a Click Start → Settings → Contr ol Panel.
b Double-click Phone and Modem Options.
c Click the Modems tab.
d Select the installed modem and click Properties.
e Click the Advanced tab.
f Click Change the Default Preferences.
g In the Compression drop-down list, select
Disabled.
h Close each dialog by clicking OK, and close the
Control Panel window.
25 SDT – Open a bash shell window. Click Start → Run → bash.
26 BS – Administer the customer’s parameters that
you wrote down in Step 15
command.
, using the setip
27 BS – Administer the product ID and OSS
parameters using the ‘productid’ and ‘oss’
commands.
28 BS – Telnet into the LAC window from the
bash.
29 LAC – Install the new license and password file
from the LAC window using the lucent3 login
ID.
setip name=<args>
setip cust=<args>
setip dns=<args>
setip wins=<args>
setip ras=<args>
Replace each “<args>” with the corresponding parameter
you recorded in Step 15
productid multivantage-product-id <arg>
productid audix-product-id <arg>
oss <telno> <retries> <retry_interval>
Replace each “<arg>” with the corresponding parameter
you recorded from Step 15
the <telno>, <retries>, and <retry_interval>
parameters separated by spaces; do not enter commas.
Execute telnet 127.1, and log in using lucent3.
For details, see Chapter 3 in Installation and Upgrad es
for the Avaya S8100 Media Server with the Avaya G600
and the Avaya CMC1 Media Gateways, 555-233-146.
.
. For the oss command, enter
S8100 Installation and Upgrades 23
November 2003
Checklists and job aids
Replace an S8100’s hard drive
Step Details
30 LAC – Exit the LAC window and bash shell. a Type exit, and close the telnet window.
b Type exit to close the bash window.
31 SDT – Open Internet Explorer on the S8100’s
desktop and log in.
32 SDT-IE – Restore the translations and other
backed-up data to the hard drive.
Note: The Windows logins of vm, sa, browse,
and NTadmin are reset to th eir f actory de faults.
The customer should reset these passwords and
reinstall other Windows accounts they may have
created.
33 SDT-IE – Close Internet Explorer.
a Double-click the IE icon on th e S8100’s desktop.
b Click ‘Administer System’.
c Login using lucent3.
d Click Continue on the Notice page.
a Click ‘Administer System.’
b Click ‘Backup & Restore.’
c Click ‘Restore.’
d Select the Source for the restore – The
Destination or Other location you entered for the
backup in Step 12
.
e Click th e Continue button. Under “These items
will be restored from ... “, every item that was
backed up to the location specified in Step d
be selected.
will
f Click the Restore button.
Note: If you backed up AUDIX announcements in Step
12, you must do two restores. After the first restore,
repeat the steps above using the location of the back ed up
AUDIX announcements for the Source in Step d
.
34 SDT – Open a bash shell. Click Start → Run → bash.
35 BS – Shutdown every application. Execute shutdown all.
36 BS – After the shutdown finishes, restart every
application.
Execute start all.
37 BS – Monitor the startup’s progress. Execute statapp.
38 Verify that call processing comes into service.
39 Verify that voice messaging comes into service.
40 BS – Telnet into the LAC window from the
bash.
Execute telnet 127.1 and logon using lucent3.
41 LAC – Open a SAT window. Type multivantage to open a SAT window. (The
terminal type is W2KTT.)
42 SAT – Verify that there is no translation
corruption.
43 SAT – Verify that no major or minor alarms are
present.
44 SAT – Verify outgoing alarm reports link to
INADS.
If there are corrupted translations, a message will appear
when the SAT window opens.
Run display alarms.
Run test inads-link.
24 S8100 Installation and Upgrades
November 2003
Checklists and job aids
Replace an S8100’s hard drive
Step Details
45 SAT – Verify no-license/emergency numbers. Type change system-parameters features.
See ‘‘Administer No-License/Emergency Numbers’’ in
Installation and Upgrades for the Avaya S8100 Media
Server with the Avaya G600 and the A v aya CM C1 Med i a
Gateways, 555-233-146.
46 SAT – Save translations. Run save trans.
47 SAT – Logoff SAT and exit LAC. a Type logoff and respond with y to close the SAT
session.
b Type bash to go to the bash shell.
48 BS – Verify Intuity alarms. Type logsend -tTST.
49 BS – Verify GAM alarms. Type wrntevent GAM 0 9991.
Note: This causes a Major GAM alarm. After the system
has called out, enter cleargamalarm all at the BASH
prompt to retire the alarm. This alarm also generates a
Maestro case that the INADS group will need to close.
50 BS – Close the bash windows. a Type exit to close the bash window.
b Type exit to close the LAC window.
51 LT-IE – Backup the translations and other data
to the PCMCIA card or to a network location.
a Click 'Administer System'.
b Click ‘Backup & Restore’ under System
Maintenance.
c Click ‘Immediate Backup’.
d Under “Choose Items for Immediate Backup,”
select everything that is installed.
e Set Destination to PCMCI A, or click ‘Other
Location’ to backup to a network location.
f Click the Backup button.
Note: If the medium you are backing up to runs out of
space, a message will appear noting the files that didn’t
get backed up.
52 Close Internet Explorer on the S8100’s desktop
and on the laptop.
!
SECURITY ALERT:
When you are finished with the upgrade procedures, you should restore your laptop to its
original configuration.
S8100 Installation and Upgrades 25
November 2003
Checklists and job aids
Upgrade an S8100’s R9.5 software by replacing the S8100
Upgrade an S8100’s R9.5 software by replacing the
S8100
This Job Aid provides the steps for upgrading an R9.5 DEFINITY ONE or IP600 system to an S8100
system with the current release of Communication Manager. This upgrade replaces the TN795 with the
TN2314 processor circuit pack. The hard drive on the new circuit pack contains the new software.
Access keys
The access method for each step is identified by the following keys:
LT Technician’s laptop
LT-IE Internet Explorer / Web interface on the laptop
SDT S8100’s Windows desktop
SDT-IE Internet Explorer/Web interface on the S8100’s Windows desktop
(Note that SDT and SDT-IE are opened inside of LT-IE.)
BS Bash shell on S8100’s Windows desktop
LAC LA C shell
SAT Sys tem -administration terminal
{...} Information in braces is for Windows 2000
26 S8100 Installation and Upgrades
November 2003
Upgrade steps
Step Details
Checklists and job aids
Upgrade an S8100’s R9.5 software by replacing the S8100
1 For a direct connection between the
technician’s laptop and the S8100’s service
port:
LT – Change laptop’s IP address to
192.11.13.5
2 LT-IE – Disable proxy servers on Internet
Explorer.
3 Connect the laptop to the R9.5 Processor
board (TN7 95).
a Right-click the 'Network Neig hborhood ' {My
Network Places} icon on the laptop’s desktop and
select Properties.
b {Right-click ‘PCMIA Ethernet Connection’ (or Local
Area Connection) and select Properties.}
c Highlight the TCP/IP icon from the popup window
and select Properties. Check the ‘Specify an IP
address’ {‘Use the following IP address’} radio
button.
d Enter 192.11.13.5 in the IP address field and
255.255.255.252 in the subnet mask field, and click
OK to close the popup windows.
a Open Internet Explorer and select Tools, Internet
Options, the Connections tab, and LAN Settings.
b Uncheck the ‘Use a proxy server’ radio button, and
click OK to close the popup windows.
a Connect a cable from the laptop’s PCMCIA Ethernet
card to an RJ45 coupler.
b Connect a cross-over (flip) cable from the coupler to
the PCMCIA network-interface card in the TN795’s
PCMCIA slot.
4 LT – Connect to the TN795 processor. a Click Start, Run, and enter telnet 192.11.13.6.
b Log in using lucent3. – The LAC prompt displays.
5 LAC – Open a bash shell by typing bash at
the LAC prompt.
6 BS – Important! – Display and record the
customer’s network and product
information.
Type bash at the LAC prompt.
a From the bash shell, execute the following three
commands – setip, productid, oss.
b Write down all of this information exactly as it
appears on the screen. You will need to re-enter
this information later.
7 BS – Shutdown AUDIX. Type shutdown audix. When the BASH prompt returns
(the Audix shutdown takes a few minutes), type statapp to
verify that AUDIX has shutdown.
8 BS – Exit the bash shell and return to the
LAC prompt.
Type exit.
9 LAC – Open a SAT window. Type definity to open a SAT window. (The terminal type is
‘NTT’ {‘W2KTT’}.)
10 SAT – Sav e the DEFINITY tr anslations to
the hard drive and logoff the SAT window.
a Execute save transla ti ons.
b When the save translations operation is finished,
execute logoff to logoff the SAT window and return
to the LAC prompt.
S8100 Installation and Upgrades 27
November 2003
Checklists and job aids
Upgrade an S8100’s R9.5 software by replacing the S8100
Step Details
11 LT-IE – Connect to the TN795 processor
with Internet Explorer.
12 LT-IE – Backup everything to the PCMCIA
card or to a network location.
Note: If the medium you are backing up to
runs out of space, a message will appear
noting the files that were not backed up. In
this case, find a different backup location or
PCMCIA card with enough capacity and
rerun the entire backup.
Open Internet Explorer on the laptop , type 192.11.13.6 in the
URL address bar, and press Enter.
a Click 'Administer System'
b Log in with lucent3.
c Click ‘Backup & Restore’ under System Maintenance.
d Click ‘Immediate Backup’.
e Under “Choose Items for Immediate Backup,” select
everything that is installed.
Note: If the S8100’s i nte rn al AUDIX i s being used, you must
do two backups. First, select the “AUDIX translations, names
& messages” radio button in addition to “MultiVantage
announcements” and “MultiVantage translations.” When the
backup finishes, return to the ‘Immediate Backup’ screen and
select only the “AUDIX announcements” radio button and
send this backup to the same or a different location.
f Set Destination to PCMCIA, or click ‘Other Location’
to send the backup to a network location.
g Click the Backup button.
13 Verify backup. Click “Last scheduled backup results”, and note the “Time
Finished” to verify that the backup finished.
14 LT-IE – Record AUDIX extension length.
Note: You will need to verify the extension
length later.
a Click the Back icon (on the IE tool bar) twice to return
to the Administer System page.
b From the explorer window, click 'Default AUDIX
Settings'.
c Note whether AUDIX is enabled. If so, click ‘AUDIX
Extension Length’ and record the extension length.
15 LT-IE – Shutdown the system. a Click 'Administer System'.
b Select 'Shutdown or Restart' under the System
Maintenance section.
16 The green “Complete” LED on the TN795
faceplate will be flashing during the
shutdown process. Wait until this LED is on
steady. Then power down the system.
17 Remove the TN795 Processor board.
18 Carefully remove the PCMCIA card from
the TN795 Processor board and install it in
the new TN2314 Processor board.
Do not swap the hard drives. A TN795’s hard drive will not
work on a TN2314.
19 Install the new Processor board into the
platform and power up the system.
28 S8100 Installation and Upgrades
November 2003
Upgrade an S8100’s R9.5 software by replacing the S8100
Step Details
Checklists and job aids
20 Wait approximately 5 minutes, then
connect the laptop to the service jack on the
front of the TN2314 Processor board.
21 LT-IE – Connect to the TN2314 processor
with Internet Explorer.
22 LT-IE – Open the S8100’s desktop.
Note: Terminal server client and terminal
services Active X must be installed on the
laptop. The easiest way to do this is to
upgrade your Windows 95 lapt op’s browser
to Internet Explorer 5.5.
a Connect a cable from the laptop’s PCMCIA Ethernet
card to an RJ45 coupler.
b Connect a cross-over (flip) cable from the coupler to
the RJ45 service jack on the front of the TN2314
Processor board.
Open Internet Explorer on the laptop , type 192.11.13.6 in the
URL address bar, and press Enter.
a Click ‘Administer System’ and login using lucent3
for login and password. A domain is not required.
Select 'continue' at license agreement window.
b Select ‘Login to <xxx>’ under Remote Control –
T erminal Services (where <xxx> is the host name used
for this system).
c If a VBScript error message appears, click OK.
d Click the Connect button (leave the Server field
blank).
e If a VBScript message appears, click OK (you can
resize the Terminal Services screen to full size by
pressing ctlr-alt-Pause). A login window will open.
f Login using lucent3. After login, the S8100’s
Windows 2000 desktop is displayed.
23 SDT – On the S8100’s desktop, double-
click the time display and set the time, time
zone, date, and Daylight Savings.
The time display is in the tool tray at the lower right of the
desktop.
24 SDT – Disable modem compression. a Click Start → Settings → Control Panel.
b Double-click Phone and Modem Op tio ns .
c Click the Modems tab.
d Select the installed modem and click Properties.
e Click the Advanced tab.
f Click Change the Default Preferences.
g In the Compression drop-down list, select Disabled.
h Close each dialog by clicking OK, and close the
Control Panel window.
25 SDT – Open a bash shell window. Click Start → Run → bash.
26 BS – Verify the software’s version. Type swversion. Ensure that the Release number and
MultiVantage version number are as expected.
S8100 Installation and Upgrades 29
November 2003
Checklists and job aids
Upgrade an S8100’s R9.5 software by replacing the S8100
Step Details
27 BS – Administer the customer’s parameters
that you wrote down in Step 6
setip command.
, using the
28 BS – Administer the product ID and OSS
parameters using the ‘productid’ and ‘oss’
commands.
29 BS – Telnet into th e LAC wind ow fr om t he
bash.
30 LAC – Install the new license and password
file from the LAC window using the
lucent3 login.
31 LAC – Exit the LAC window and bash
shell.
setip name=<args>
setip cust=<args>
setip dns=<args>
setip wins=<args>
setip ras=<args>
Replace each “<args>” with the correspo ndin g param eter y ou
recorded in Step 6
productid multivantage-product-id <arg>
productid audix-product-id <arg>
oss <telno> <retries> <retry_interval>
Replace each “<arg>” with the corresponding parameter you
recorded from Step 15
<telno>, <retries>, and <retry_interval> parameters
separated by spaces; do not enter commas.
Execute telnet 127.1 and login using lucent3.
For details, see Chapter 3 in Installation and Upgrades for t he
Avaya S8100 Media Server with the Avaya G600 and the
Avaya CMC1 Media Gateways, 555-233-146.
.
. For the oss command, enter the
a Type exit, and close the telnet window.
b Type exit to close the bash window.
32 SDT – Open Internet Explorer on the
S8100’s desktop and login.
33 SDT-IE – Restore the translations and other
backed-up data to the hard drive.
Note: The Windows logins of vm, sa,
browse, and NTadmin are reset to their
factory defaults. The customer should reset
these passwords and reinstall other
Windows accounts they may have created.
34 SDT-IE – When the restore finishes, close
Internet Explorer.
a Double-click the IE icon on the S8100’s desktop.
b Click ‘Administer System’.
c Log i n using lucent3.
d Click Continue on the Notice page.
a Click ‘Administer System.’
b Click ‘Backup & Restore.’
c Click ‘Restore.’
d Select the Source for the restore – The Destination or
Other location you entered for the backup in Step 12
e Click the Continue button. Under “These items will
be restored from ... “, every item th at was backed up to
the location specified in Step d
will be selected.
f Click the Restore button.
Note: If you backed up AUDIX announcements in Step 12
you must do two restores. After the first restore, repeat the
steps above using the location of the backed up AUDIX
announcements for the Source in Step d
.
.
,
35 SDT – Open a bash shell. Click Start → Run → bash.
36 BS – Shutdown every application. Execute shutdown all.
30 S8100 Installation and Upgrades
November 2003
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