Avaya PARTNER ACS R5.0, Remote Administration R5.0 Getting Started Manual
PA RT NE R® ACS R5. 0
Remote Administration R5.0
Getting Started
518-456-166
Issue 3
March 2002
Copyright © 2002, Avaya Inc. Document 518-456-166
All Rights Reserved Issue 3
Printed in USA March 2002
Notice
Every effort has been made to ensure that the information in this Getting Started is complete and accurate at the
time of printing. Information, however, is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party—for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your company’s
behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and, if toll fraud
occurs, it can result in substantial additional charges for your telecommunications services.
The System Manager is responsible for the security of your system, such as programming and configuring your
equipment to prevent unauthorized use. The System Manager is also responsible for reading all installation,
instruction, and system administration documents provided with this product in order to fully understand the features
that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Avaya Inc. does not warrant
that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or
facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such
unauthorized use. For impor tant information regarding your system and toll fraud, see the PARTNER Customer
Support Document.
Trademarks
PARTNER is a registered trademark of Avaya Inc.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Pentium is a registered trademark of Intel Corporation.
Ordering Information
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice 317 322-6791
Fax 1 800 457-1764 International Fax 317 322-6699
0
Write: Avaya Publications Center
2855 North Franklin Road
Indianapolis, IN 46219-1385
Order: Document No. 518-456-166
Issue 3, March 2002
Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or call the
Avaya Customer Care Center at 1 800 628 -2888. Consultation charges may apply.
Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the Avaya
Customer Care Center at 1 800 6 28-2888.
Contents
About this Guide 2
What is PARTNER
New Features in this Release 4
1
2
3
4
5
Installation 5
What You Need To Run PARTNER Remote Administration 5
Installing the Software 6
Solving Installation Errors 7
Starting PARTNER Remote Administration 7
An Overview of System Administration 8
Basic Remote Administration Tasks 8
Additional Capabilities 9
Connecting to the PARTNER ACS System 10
Overview 10
Operator Assisted 11
Automated Attendant 12
Direct Dial (Local) 13
Direct Dial (Remote) 14
Solving Connection Problems 16
Retrieving a System Translation 19
Back up the System Information 19
Retrieve the Information to Your PC 20
Disconnect from the PARTNER System 20
Making Changes to the System Translation 21
Exploring the Workspace 21
Working with Translations 23
®
ACS Remote Administration? 3
6
7
8
9
Activating Your Changes 26
Administering Date and Time 27
Remote Diagnostics 28
DSL Module Administration 29
Where to Get More Information 30
1
About this Guide
This guide is your key to PARTNER
®
ACS R5.0 Remote Administration.
Use this guide to learn:
• What the program can do
• How to install the software
• How to connect to a PARTNER system
• The basics of the administration process
• What you can do with Remote Diagnostics
• Where to find additional information
About this Guide
2
What is PARTNER® ACS Remote Administration?
PARTNER ACS Remote Administration gives you the ability to manage a PARTNER ACS R5,
R4, or R3 system from your PC. Among the many features it contains are ones
that let you:
• Program the system (for example, assign outside lines)
• Program extensions (for example, program an autodial button on any extension)
• Back up and restore these and many other settings
And PARTNER Remote Administration gives you the ability to retrieve diagnostic
information from your PARTNER ACS system, allowing you to:
• View the type of modules installed on the PARTNER system
• Retrieve reports on system events such as errors and reboots
• Identify the current version of your software
• Identify the PCMCIA cards installed in the PARTNER ACS module
All these features are accessed through a graphical interface that is easy to learn and
use. And though the name says “Remote,” you can also use it to manage a PARTNER
system locally. You can even choose to work offline and activate your changes when
it’s convenient.
Please note these important points:
PARTNER Remote Administration only works with PARTNER ACS Release 3.0 and later.
■
If you have a version of PARTNER ACS Remote Administration on your PC, you must
■
uninstall it before installing this software.
If you have PassageWay Administration for PARTNER software on your PC, you must
■
uninstall it before installing this software. PARTNER Remote Administration replaces
the old software.
To help ensure the security of the PARTNER system, you cannot create or change the
■
remote administration password with this software. This must be done on the system
itself. (See page 18 for instructions on how to do this.)
What is PARTNER® ACS Remote Administration?
3
Installation
1
NEW FEATURES IN THIS RELEASE
In addition to supporting all system programming and remote administration features
already available in PARTNER Remote Administration Release 4.0 on your PC, PARTNER
Remote Administration Release 5.0 supports the following features and capabilities:
• PARTNER ACS R5, PARTNER ACS R4, and PARTNER ACS R3 Support
Release 5.0 provides the capability to program PARTNER ACS R5 systems, PARTNER
ACS R4 systems, and PARTNER ACS R3 systems.
• 1600 DSL Module Administration
Release 5.0 provides the capability to administer the DSL features of the 1600 DSL
module. For information on performing DSL-specific administration of the 1600
DSL module, refer to the PARTNER Advanced Communication System 1600 Module
User’s Guide or the online help.
• Enhanced Remote Diagnostics
Release 5.0 provides the capability to
• identify and display details about the new 012 ETR module in the board
inventory view
• identify PCMCIA cards installed in the ACS module and display details
associated with each type of card in the board inventory view
• identify and display details about the 362EC module in the board
inventory view
4
Installatio n
Installation
WHAT YOU NEED TO RUN PARTNER REMOTE ADMINISTRATION
On Your PC
OPERATING SYSTEM
Microsoft Windows 2000 Server, Windows 2000 Professional, Windows 98,
Windows NT 4.0 Server/Workstation with Service Pack 4 or later, or Windows 95
COMPUTER HARDWARE
IBM compatible PC with a Pentium
processor (100 MHz or faster)
An internal or external V.34 BIS modem
(14.4 or faster)
16 MB of RAM
On Your PARTNER ACS System
PARTNER ACS R5, R4, or R3 PARTNER Remote Access Card, which
10 MB of free disk space
Windows-compatible VGA monitor
supporting at least 16 colors and
800 x 600 pixel screen resolution
Windows-compatible pointing device
(a mouse, etc.)
functions as a modem and a
backup/restore card
PARTNER display phone
1
SECTION
Installatio n
5
1
INSTALLING THE SOFTWARE
The PARTNER Remote Administration software includes an installation program that
copies the application onto your PC’s hard drive. You can obtain the PARTNER Remote
Administration software from your PARTNER ACS dealer.
SECTION
To install the software:
1
Start Windows.
2
Start Windows Explorer.
The Windows Explorer window appears.
3
Locate the directory that contains the PARTNER Remote
Administration software, and then double-click on setup.exe.
The PARTNER ACS R5.0 Remote Administration Setup window appears.
4
Respond to a series of standard Windows installation prompts.
During the installation you can:
• Confirm or change the file directory where PARTNER Remote
Administration will be installed.
• Choose to create shortcuts which will allow you to run the application by
directly clicking on a title or icon in the Start menu and/or the desktop.
The installation program copies files from the CD to the destination
directory. When the software is installed successfully, you will see an
Installation Completed message.
5
Click on the Next button.
The Readme - Notepad window appears.
6
6
After reading the Readme file, select Exit from the File menu in the
Notepad window.
Installation
An Overview of System Administration
SOLVING INSTALLATION ERRORS
If you receive an error message during the installation process, check whether:
A version of PARTNER ACS Remote Administration software is still
■
installed on your PC. If it is, you must uninstall this program:
• Select Programs from the Start menu.
• Choose PARTNER ACS Remote Administration and select Uninstaller for
Remote Administration.
You have at least 10 MB of hard disk space available. If there is not:
■
• Free space on the designated hard drive by transferring files to another
drive or deleting them from your disk.
or
• Install PARTNER Remote Administration on another drive which has at
least 10 MB of free space.
You are using Windows 2000 Server/Professional, Windows 98,
■
Windows NT 4.0 Workstation/Server, or Windows 95.
STARTING PARTNER REMOTE ADMINISTRATION
1
SECTION
PARTNER Remote Administration works like most other Windows programs. To start the
program either:
Click on the Start menu and select Programs / PARTNER ACS R5
■
Remote Administration / Remote Administration.
Note: This is the default location. If you choose to save your files to
an alternate location during installation, your path will be different.
Or, if you created a desktop short-cut, double-click on the Remote
■
Administration icon on the desktop.
Installation
7
An Overview of System Administration
2
BASIC REMOTE ADMINISTRATION TASKS
Managing your phone system using PARTNER Remote Administration involves the
following tasks:
SECTION
• Starting the software (page 7)
• Connecting to the PARTNER system (page 10)
• Retrieving the system translation (page 19)
• Making changes to the information (page 21)
• Restoring (that is, activating) the system translation
on the system (page 26)
The file you retrieve from the PARTNER system is called the System Translation. It contains
the specific line, extension, button, and other custom settings for the system. You make
changes to the translation and then send those changes back to the PARTNER system.
An Overview of System Administration
8
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