Avaya Remote Access BCM Rls 6.0 User Manual

BCM Rls 6.0

Remote Access

Task Based Guide

Remote Access

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Remote Access

Downloading documents

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Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see

the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Remote Access

Table of Contents

Remote Access ................................................................. 5

Overview .......................................................................................... 5

Required Information ......................................................................................... 5

Flow Chart ....................................................................................... 6

Modem Overview ............................................................................. 7

Accessing Element Manager ........................................................... 7

Remote Access Service ................................................................. 10

Modem Remote Access Service Specifics ...................................................... 15

Modem Compatibility ..................................................................... 17

Modem Dial-In Parameters ............................................................ 17

ISDN Dial-In Parameters ............................................................... 19

Creating a User Account ................................................................ 21

Avaya Documentation Links .......................................... 27

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Remote Access

Notes:

 ISDN DASS2 and DPNSS will not support dial-up/RAS connections.  The remote configuration PC should be configured with a dial-up

networking connection. The telephone number and required User ID’s/Passwords should be entered in this configuration.

Remote Access

Overview

BCM Administration and Diagnostics can be performed from a remote location via a dial-up connection. This would prove useful in situations where limited configuration is required, and therefore not necessary to send an engineer to the customer site.

This guide describes how to prepare the BCM for remote access via ISDN or Modem.

Required Information

Before commencing Remote Access, it would be useful to obtain the following information:

 The telephone/line number used to dial the BCM. Only the BCM line

number is required for BCM configuration. The remote end requires the telephone number.

 The User ID & Password required by the remote PC to make the

connection or the creation of a user account for this purpose. See the Creating a User Account section of this guide.

 The IP Addresses to be used at the Local and Remote ends.

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Remote Access

List the line numbers and IP Addresses that will be used for Remote Access purposes: refer to the Required Information section of this guide.

Modem

Which Remote Access method do you want to configure?

Review the process overview: refer to the Remote Access Service section of this guide.

Refer to the Modem Dial-In Parameters section of this guide.

Refer to the ISDN Dial-In Parameters section of this guide.

ISDN

Set up an account for the Remote User: refer to the Creating a User

Account section of this guide.

Flow Chart

Use the process below to navigate through the guide and configure Remote Access capability for the BCM.

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Remote Access

Modem Overview

The modem on the BCM offers two key services:

• Remote Access allows users at a client station to connect to the BCM

across a phone line using Point to Point Protocol (PPP). This allows a person working from home or from a remote location to connect to the BCM LAN through a modem and a phone line.

• Auto Dial Out automatically establishes a PPP connection to a remote

location through a phone line.

Accessing Element Manager

This section describes how to access the Element Manager interface.

1. To access the Business Element Manager application from the Start Menu, navigate to Start, Programs, Avaya, Business Communications Manager, Business Element Manager.

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Remote Access

2. Alternatively, double-click on the Business Element Manager desktop icon.

3. You will be presented with the Element Manager interface.

4. Open the Network Elements folder and select the IP Address of the BCM.

5. Enter the User Name of the BCM in the User Name field, by default this is nnadmin. Then enter the Password in the Password field, by default the password is PlsChgMe!. Click the Connect button.

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6. A warning screen will appear, read the warning and click OK.

Remote Access

7. You will be presented with the Element Manager interface.

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