Avaya NVM Interface Remote User

Initializing your mailbox

You must initialize your mailbox to receive and store messages.

Norstar Voice Mail Quick Reference Card - Remote Users

New Messages

Record Messages

Saved Messages

Mailbox Commands

1. Dial the CallPilot extension, then enter your mailbox number. If you do not know the CallPilot extension, ask your System Coordinator.

2. Enter

3. Enter a new password from four to eight digits long that does

‚‚‚‚

not start with zero, and press

4. Reenter your new password and press

(the temporary password) and press £.

5. At the tone, record your name in the Company Directory.

6. Press

7. Press

8. Press

to end the recording.

to accept the recording.

® to end the session.

Now you are ready to record your personal mailbox greetings and use the CallPilot features described in this card.

Note: If you do not record a personal greeting, your Company Directory name plays to callers.

For detailed information about using the Norstar Voice Mail, interface, refer to the CallPilot Reference Guide.

Accessing your mailbox

Listen to New Messages

⁄

Company Directory

Record Greetings

Greetings and Call Forward Options

⁄

From your telephone:

1. Enter the CallPilot extension.

2. Enter your mailbox number and password and press

3. Follow the voice prompts and press the dialpad keys for the features you want to use.

‹

Record Message

›

Change Password

ﬁ

Target Attendant

£.

ﬂ

Listen to Saved Messages

ﬂ

Off-Premise Message Notification

Choose Greeting

Outbound Transfer Options

Mailbox Administration

•

Return to Main

‹

Call Forward

⁄

Primary

Alternate

‹

Personalized

⁄

Primary

Alternate

Playing messages

From your telephone:

1. Enter the CallPilot extension.

2. Enter your mailbox number and password and press

3. Follow the voice prompts and press the dialpad keys for the features you want to use.

£.

Listen to New Messages

⁄*

Skip Backward

⁄⁄

¤*

Pause/ Continue

Replay

‹*

Skip Forward

Record Message

‹‹*

Skip to

‹

›

Previous Message

ﬁ

Forward Copy

Listen to Saved Messages

Next Message

End

* Applies only when message is playing.

To retrieve a deleted message

You can retrieve a deleted message if you are still in a CallPilot session. A deleted message remains in your mailbox until you end your current CallPilot session.

Press ¤ to listen to your deleted messages. When you play your deleted message, you have the option to save it. If you end the session without saving the deleted message, it is permanently deleted from your mailbox.

ﬂ

Mailbox Administration

‡

Message Envelope

Save Message

‡‡

Delete Message

Reply to Message

••*

Return to Main Menu

To forward your calls

1. From your telephone press ≤›.

2. Enter the extension you want to forward your calls to, or the CallPilot extension if you want to forward your calls to your mailbox. (Press ≤·°ﬁ to display the CallPilot extension.)

3. The display shows your calls are forwarded.

4. To cancel forwarding, press ≤£›.

Sending messages

From your telephone:

1. Enter the CallPilot extension.

2. Enter your mailbox number and password and press

3. Follow the voice prompts and press the dialpad keys for the features you want to use.

Listen to New Messages

⁄

Replay

‹

Record Message

End Recording

Erase

£.

ﬂ

Listen to Saved Messages

Enter Mailbox Number

Send

‹

Delivery Options

Mailbox Administration

›

Add Recipients

⁄

Certified

¤ ‹

Urgent

Private

›

Timed Delivery