Avaya Nortel Mobile Voice Client 2050 User Guide

Business Communications Manager

Nortel Mobile Voice Client 2050

User Guide

Revision history

March 2007

Stan dard 01.01. This document is issu ed to support Nortel Mobile Voice Client 2050 Version 2.1.202 for Business Communications Manager (BCM). It is renumbered to NN40110-112 and contains information previously contained in the following legacy do cument, now retired: N0035508.

March 2005

Standard 2.00. This document is issued to support Nortel Mobile Voice Client 2050 Version 2.00.0161 for Business Communications Manager (BCM).

August 2004

Standard 1.00. This document is issued to support Business Communications Manager (BCM) Release 3.6.

Revision history

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Mobile Voice Client 2050 overview . . . . . . . . . . . . . . . . . . . . 8

Software dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Communication servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Supported PDAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

MVC 2050 menus and screen features . . . . . . . . . . . . . . . . . 11

Installing and configuring the Mobile Voice Client 2050 . 14

Removing a previous version of MVC 2050 . . . . . . . . . . . . . . 14

MVC 2050 installation method . . . . . . . . . . . . . . . . . . . . . . . . 15

MVC 2050 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

MVC 2050 Call Handling screen . . . . . . . . . . . . . . . . . . . . . 19

Contents

Starting the MVC 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

MVC 2050 graphical interface (skins) components . . . . . . . . 21

Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Menu and icon summaries . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Managing calls with Mobile Voice Client 2050 . . . . . . . . . . 38

Making a telephone call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Retrieving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Managing Contacts with Mobile Voice Client 2050 . . . . . . 40

Editing the Contacts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Accessing Contacts Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Accessing the PDA Contacts list . . . . . . . . . . . . . . . . . . . . . . 41

Dialing a number from the Contacts list . . . . . . . . . . . . . . . . . 42

Dialing formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Mobile Voice Client 2050 settings . . . . . . . . . . . . . . . . . . . . 52

Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Mobile Voice Client 2050 for expert users . . . . . . . . . . . . . 65

Client diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Audio quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Connection history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

About this guide

This User Guide provides information about the Nortel Mobile Voice Client (MVC) 2050.

The Nortel Mobile Voice Client (MVC) 2050 is designed to add wireless voice communication to the Personal Digital Assistant (PDA).

Mobile Voice Client 2050 overview

Designed to work with your personal digital a ssistant (PDA) and IP-based telephone systems, the Mobile Voice Client (MVC) 2050 provides realtime voice service over the Internet.

The MVC 2050 supports several features, including the following:

• six programmable line/feature keys

• four soft keys (self-labeled)

• 12-button dialpad

• multifield display

• end user-selectable skins To make a call from your PDA using the MVC 2050, you can dial with

your dialpad, use a macro, or copy and paste a number from another application. You also can use one of the methods on your PDA System Input Panel.

If you are using Microsoft® Windows Mobile™ 2003 Second Edition or Microsoft® Windows Mobile™ 5.0 for Pocket PC as your operating system, the MVC 2050 can also coexist with a secure Virtual Private Network (VPN) client for connection to a business network.

Mobile Voice Client 2050 overview

Software dependencies

The following are the MVC 2050 primary software dependencies:

• Windows Mobile 5.0 for Pocket PC

• Windows Mobile 2003 for Pocket PC

• Windows Mobile 2003 Second Edition for Pocket PC Note: Windows Mobile 2003 SE AKU1 is not supported (Version

4.21.1088 (Build 14132)). AKU1 has a bug which makes it impossible for third parties to use Settings applet s. This is resolved with WM2003 SE AKU2 (Version 4.21.1088 (Build 14260.2.0.5)).

• GIPS NetEQ (included with the MVC 2050 software)

• VPN client (for secure access to a network)

For secure (VPN) access to a network, a VPN client is required.

Communication servers

The following Business Communications Manager (BCM) servers support the MVC 2050:

• BCM 200 Release 3.6 (with patch) or above

• BCM 400 Release 3.6 (with patch) or above

Supported PDAs

The PDA industry evolves at a rapid pace. Refer to Nortel's web site (www.nortel.com/mvc2050 and any known issues.

Alternatively, follow the links on www.nortel.com Clients, and Accessories > IP Phones and Clients > Mobile Voice Client 2050 > Technical Specifications.

For Nortel Technical Support use this link: http://www.nortel.com/support

) to determine the latest PDA models tested

to > Products > Phones,

Mobile Voice Client 2050 overview

PDA processor models, speed, and amount of memory vary. To maintain audio quality, do not overload the processor with intensive tasks while using the MVC 2050. For example, Nortel does not recommend using your PDA Internet browser while using the MVC 2050.

MVC 2050 requires that PDAs meet the following minimum technical specifications:

• screen resolution of 240x320

• CPU speed of 624 MHz

•64 MB RAM

PDA vendors offer two types of rechargeable battery: standard and extended-life. The extended-life battery is recommended to provide longer call duration and increased call volume.

Headsets

A headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA. The headset is an important part of audio quality.

PDAs that support stereo headphones with microphones are recommended.

The Dell specific headset with a button on the wire, when used with the X51v, allows the MVC 2050 to answer an incoming call or release an active call by pressing the button.

Note: Bluetooth and 802.11b operate on the same frequency band and use the same WLAN hardware on the PDA. Therefore, the use of Bluetooth accessories with MVC 2050 can lead to poor call quality.

Contact your PDA vendor to obtain headset recommendations. For more information about Automatic Gain Control, see “MVC 2050

configuration” on page 17.

Mobile Voice Client 2050 overview

MVC 2050 menus and screen features

The MVC 2050 software provides menus and screen features for your PDA. Table 1 lists the MVC 2050 menus and their selections.

Table 1: MVC 2050 menus

Menu Selections

File Run in background, Paste, Contacts, Settings,

Exit Keys Answer, Release, Hold, Features, Macros Help Diagnostics, Contents, About Note: Keys > Features and Keys > Macros selections in Table 1 also

provide pop-up menus.

The MVC 2050 supports both portrait and landscape modes. See “Call Handling screen (portrait)” on page 12 and “Call Handling screen (landscape)” on page 12. This landscape sample has the message waiting lamp displayed.

Mobile Voice Client 2050 overview

Figure 1: Call Handling screen (portrait)

Call handling icons

Display

Black_Toolbar_BCM_1.bmp

Dialpad

Menu Bar

Figure 2: Call Handling screen (landscape)

Display

Soft keys (self-labeled)

Programmable Line/Feature keys

Too lbar

Call handling icons

Programmable Line/Feature keys

Menu Bar

Dialpad

Too lbar

Mobile Voice Client 2050 overview

Table 2 describes the MVC 2050 screen features.

Table 2: MVC 2050 screen features

Screen features Selections

Call Handling icons Hold, Answer, Release Toolbar (portrait) The retractable toolbar is present only on the

portrait skin. It contains keys that are not present on the remainder of the display.

They are: Directory, Messages, Shift, Services, Expand, Copy, and Exit

The toolbar can be shown or retracted using the Toolbar icon on the menu bar. See Figure 6 on page 20.

Mute, Volume Up, and Volume Down icons are also present on the Toolbar, and appear on the skin when the Toolbar is retracted.

Toolbar (landscape) The landscape skin has most of the

retractable buttons on the normal (nonretractable) toolbar, some on the skin (Mute, Volume Up, and Volume Down) and the remainder (Settings, Contacts, and Paste) available from menu items. See Figure 2 on page 12.

Toolbar icons Directory, Messages, Shift, Services, Expand,

Copy, and Quit Menu Bar icons Paste, Contacts, Settings, Toolbar Navigation The up, down, left, and right cursor control

arrow keys are mapped to the hardware

navigation buttons on the PDA hardware.

These buttons are used for cursor control.

Installing and configuring the Mobile Voice Client 2050

To install the MVC 2050 on your PDA:

1. If you have an older version of the MVC 2050 insta lled on your PDA, you must remove it prior to installing a newer version. See “Removing a previous version of MVC 2050” on page 14.

2. Place your PDA in its cradle.

3. Synchronize your PDA with a desktop PC running Microsoft ActiveSync®. See “Connecting a PDA to a desktop PC using ActiveSync” on page 15.

4. Install the MVC 2050 from a desktop PC. See “Installing the MVC 2050 from a desktop PC using ActiveSync” on page 16.

Removing a previous version of MVC 2050

If a previous version of the MVC 2050 is installed on your PDA, delete the old version before installing the new one, or the installation fails. See Figure 3 on page 15.

Use the following procedure to remove the MVC 2050 from your PDA:

1. Select Start from the Main Application screen. A drop-down menu appears.

2. Select Settings. The Settings dialog box appears.

3. Select the System tab. The System dialog box appears.

4. Select Remove Programs. A list of programs appears.

5. Select Mobile Voice Client 2050.

6. Select Remove. A dialog box appears, asking you to confirm this decision.

7. Select Yes. A brief pause occurs while the PDA removes the MVC 2050. After the pause, a dialog box appears asking if you want to perform a soft reset.

8. Select Yes. Your PDA restarts.

Installing and configuring the Mobile Voice Client 2050

Figure 3: Removing MVC 2050

MVC 2050 installation method

The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC.

Connecting a PDA to a desktop PC using ActiveSync

Use the following procedure to synchronize your PDA to your desktop PC:

1. Place your PDA in its cradle.

2. Ensure that ActiveSync is running. Connection is confirmed on the ActiveSync screen.

3. Wait for the two PCs to synchronize. Synchronization is confirmed on the ActiveSync screen.

See Figure 4 on page 16. For details about synchronization, refer to the User Manual for your PDA.

Installing and configuring the Mobile Voice Client 2050

Figure 4: ActiveSync connected

AAA1185.bmp

Installing the MVC 2050 from a desktop PC using ActiveSync

Use the following procedure to install the MVC 2050 using the CD:

1. Insert the MVC 2050 CD into the CD-ROM drive of your desktop PC.

2. Go to your desktop, and double-click My Computer.

3. Select the CD Drive.

4. Select Setup.

5. Follow the instructions on the screen. The Install Wizard displays a message asking you if you want to modify, install, or remove the MVC 2050.

6. Select Install. The Install Wizard installs the MVC 2050. When the installation finishes, a message appears on the PC’s display requesting that you attend to your device (PDA), and a message appears on the PDA’s display asking you if you want to perform a soft restart.

7. Select Yes. Your PDA restarts with the new version of the MVC 2050.

Installing and configuring the Mobile Voice Client 2050

MVC 2050 configuration

Enable ClearType

The MVC 2050 uses a special screen font, which requires that ClearType® be enabled on your PDA.

To enable ClearType:

1. From the PDA’s Main Application screen, select Start.

2. Select Settings.

3. Select Screen.

4. Select Enable Clear Type.

Automatic Gain Control

Since the MVC 2050 requires a headset to operate properly, disabling Automatic Gain Control is sometimes necessary to attain optimum audio quality.

Note: When the PDA is used in handsfree mode, without a headset, the PDA microphone picks up sounds from the speaker, creating a feedback loop. Automatic Gain Control is used in this instance to avoid feedback. For further information about device hardware settings, see your PDA Help system.

To disable Automatic Gain Control:

1. Select Start.

2. Select Settings.

3. Select System.

4. Select one of the following, depending on the PDA you are using: a. Audio b. Advanced Sounds c. Microphone

5. Select Automatic Gain Control.

Installing and configuring the Mobile Voice Client 2050

6. Select Disable.

7. Select Yes.

For further information about MVC 2050 configuration and settings, see the MVC 2050 Help system.

MVC 2050 Call Handling screen

Starting the MVC 2050

To start the MVC 2050 from your PDA:

1. From your PDA Main Application screen, select Start.

2. Select Programs. See Figure 5.

3. Select Mobile Voice Client 2050. The Call Handling screen appea rs. See Figure 6 on page 20.

Figure 5: Starting the MVC 2050 from the Main Application screen

AAA1211a.bmp

AAA1211b.bmp

MVC 2050 Call Handling screen

Figure 6: Call Handling screen

Hold

Answer

Release

Display

Dialpad

Messages

Navigation

Black_Toolbar_Msg Lamp_BCM_1.bmp

Paste

Call handling icons

Message Lamp

Soft keys (self-labeled)

Programmable Line/Feature keys

Shift Services Expand Copy Quit

Too lbar

System Input

Toolbar Toggle Settings

You can use the up, down, left, and right cursor control arrow keys on your PDA as navigation buttons to move around the display of MVC 2050.

Appearance

The appearance of the Call Handling Screen differs with each available skin. For more information about skins, see “MVC 2050 graphical interface (skins) components” on page 21.

The MVC 2050 uses a special screen font, which requires that ClearType® be enabled on your PDA. ClearType software improves the appearance and readability of text on liquid crystal displays (LCDs),

MVC 2050 Call Handling screen

pocket PC screens, and flat panel monitors. See “MVC 2050 configuration” on page 17 for information about enabling ClearType.

MVC 2050 graphical interface (skins) components

The MVC 2050 skins are the graphical representation of the MVC 2050. The dialpad, menu, and icon buttons are located on the skin. Skin s com e in several colors and arrangements.

To select a skin:

1. Select Settings.

2. Select Skin.

3. Select a skin from the list.

All skins share the following common components.

• programmable line/feature keys

• soft keys (self-labeled)

• dialpad

•display

• Call Handling icons

• Toolbar icons

• Menu Bar icons

• retractable toolbar

• System Input Panel icon

See the following examples of the MVC 2050 skins: Figures 7 to 9 starting on page 22 and Figure 16 on page 32.

MVC 2050 Call Handling screen

Figure 7: Black skin

Figure 8: Blue skin

Figure 9: Lime skin

Display

MVC 2050 Call Handling screen

The display is located in the central area of the skin. See Figure 6 on page 20.

Programmable line/feature keys

Six programmable line/feature keys are located on the right side of the skin. They are aligned vertically and are the same color as the display. See Figure 6 on page 20.

Soft keys (self-labeled)

Four soft keys (self-labeled) are located in the bottom row of the display area. See Figure 6 on page 20.

Note 1: The label on the key changes, based on the active feature. Note 2: A triangle before a key label indicates that the key is active.

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