Avaya Norstar Voice Mail Interface Quick Reference Guide

Introduction

Mailbox greetings

CallPilot voice prompts

CallPilot Quick Reference Card

Norstar Voice Mail interface

Mailbox commands

From your display telephone enter ≤ ·°⁄.

Follow the voice prompts or the button options on your display telephone to open your mailbox.

Listen to New Messages

⁄

Company Directory

New Messages

Record Messages

Saved Messages

Mailbox Commands

Greetings and Call Forward Options

‹

Record Message

Change Password

›

ﬁ

Target Attendant

This card is for subscribers with display telephones that use the Norstar Voice Mail interface.

Mailbox initialization

You must initialize your mailbox to receive and store messages.

To initialize and open your mailbox for the first time:

1. Press ≤·°⁄ on your display telephone.

2. Press

3. Choose a password from four to eight digits long that does not

4. Enter your new mailbox password again and press

5. At the tone, record your name in the Company Directory.

6. Press

7. Press

Now you are ready to record your personal mailbox greetings and to use the CallPilot features described in this card.

Note:

Company Directory name plays to callers who reach your mailbox.

‚‚‚‚ (default password) and press

or £.

start with zero. Enter your new mailbox password and press

or £.

£ to end the recording. Press £ to accept the

recording.

® to end the session.

If you do not record any personal greetings, your

From an outside tone dial telephone, dial your company’s telephone number.

When CallPilot answers, press •• and follow the voice prompts to open your mailbox.

ﬂ

Listen to Saved Messages

ﬂ

Off-Premise Message Notification

Outbound Transfer Options

Mailbox Administration

•

Return to Main

There are three types of Personal mailbox greetings: Primary, Alternate and Personalized.

Primary mailbox greeting

Is your everyday mailbox greeting. In this greeting include your name, mailbox number and a brief message explaining to callers that you are unable to answer their calls.

Alternate mailbox greeting

Is a special greeting for times when you are away from the office or on vacation.

Personalized mailbox greeting

Up to three Personalized mailbox greetings are available when your company subscribes to Caller ID (CLID) services from your local telephone company.

A Personalized mailbox greeting plays to callers based on the caller’s telephone number. CallPilot recognizes the assigned incoming telephone number and plays the Personalized mailbox greeting.

Use the Mailbox commands illustration as a guide when you record your greetings.

Recording Tips

• Use your handset, not the Handsfree feature.

• Speak clearly and at a pace that is easy to understand.

Select a mailbox greeting

After you record Primary and Alternate greetings, you must select a greeting to play. If you do not select a greeting, the Primary greeting plays automatically.

If you choose the Alternate mailbox greeting, you are asked whether the mailbox accepts messages. If you choose

(yes) your

mailbox receives messages in the normal way. If you choose

(no):

• Messages cannot be left in your mailbox.

• The Alternate mailbox greeting takes precedence over all other greetings.

Personalized greetings will be played for up to three specific external telephone numbers instead of the Primary or Alternate greetings.

Use the Mailbox commands illustration as a guide when you choose a greeting.

About your mailbox password

CallPilot voice prompts tell you which dialpad button to press for CallPilot options.

On one line display telephones:

• The voice prompt plays immediately.

• Use the dialpad only to enter a command.

• If you know the corresponding dialpad number for the option you want, you can press it any time during the voice prompt.

•Press

£ on the dialpad to interrupt a voice prompt.

• to return to the previous display prompt.

• If you do not choose an option after five seconds, the voice prompt replays the options.

• If you do not choose an option, the CallPilot session ends.

On two line display telephones:

• Use the display button or the dialpad to enter a command.

• The voice prompt plays after a five second delay.

• When there are more than three options, or you do not know what the options are, wait for the voice prompt to state the options.

•Press

£ on the dialpad to interrupt a voice prompt.

• If you do not choose an option after five seconds, the voice prompt replays the options.

Example of a two line display

Record Greetings

⁄

Primary

⁄

Alternate

‹

Personalized

Choose Greeting

⁄

Primary

Alternate

‹

Call Forward

Change your mailbox password every 30 days. Your mailbox password keeps your voice messages private and confidential.

Choose an uncommon password (not 1111 or 1234) that is from four to eight digits long and does not start with zero.

Use the Mailbox commands illustration as a guide when you change your password.

Display command line Display button options

Display buttons

Pswd:

OTHR RETRY OK

Make sure you are familiar with how to operate display telephones. Refer to your Telephone User Card.

Play messages

From your display telephone enter ≤ ·°⁄.

Follow the voice prompts or the button options on your display telephone to open your mailbox.

Listen to New Messages

‹‹*

⁄*

Skip Backward

* Applies only when message is playing.

⁄⁄

Replay

¤*

Pause/ Continue

‹*

Skip Forward

Skip to End

Record Message

‹

›

Previous Message

ﬁ

Forward Copy

Retrieving a deleted message

You can retrieve an deleted message if you are still in a CallPilot session. A deleted message remains in your mailbox until you end your current CallPilot session.

After you delete a message, the number of new or saved messages shown on the display decreases by one. Press

PLAY

or ¤ to listen to your deleted messages.

When you play your deleted message, you have the option to save it. If you end the current session without saving the deleted message, it is permanently deleted from your mailbox.

From an outside tone dial telephone, dial your company’s telephone number.

When CallPilot answers, press •• and follow the voice prompts to open your mailbox.

ﬂ

Listen to Saved Messages

ﬂ

Next Message

‡

Message Envelope

‡‡

Save Message

Mailbox Administration

Delete Message

Reply to Message

••*

Return to Main Menu

Send messages

From your display telephone enter ≤ ·°⁄.

Follow the voice prompts or the button options on your display telephone to open your mailbox.

Listen to New Messages

⁄

Replay

Record Message

‹

End Recording

Erase

⁄

Certified

From an outside tone dial telephone, dial your company’s telephone number.

When CallPilot answers, press •• and follow the voice prompts to open your mailbox.

ﬂ

Listen to Saved Messages

Enter Mailbox Number

Send

¤ ‹

Urgent

‹

Delivery Options

Add Recipients

Private

Mailbox Administration

›

Timed Delivery

›

Leave a Message

Default code Custom code

·°‚ ≤·__ __

≤

Press ≤ ·°‚ on your display telephone to record and send a message directly to a mailbox without calling the extension number.

Open Mailbox

Default code Custom code

≤

·°⁄ ≤·__ __

≤ ·°⁄on your display telephone to access your

Press mailbox menus.

Refer to the Mailbox commands illustration in this card to review your mailbox menus.

Call Forward

Default code Custom code

≤·°› ≤·__ __

Press

≤·°›on your display telephone to forward calls

directly to your mailbox.

To set up Call Forward remotely:

1. Use a tone dial telephone to call your company’s telephone number. Wait for CallPilot to answer.

2. While your greeting plays press

3. Enter your mailbox number and password, then press

4. Press

5. Press

6. Press

°¤ and then press ‹. ⁄ to enable or disable Call Forward. ⁄ to enable or disable Call Display.

7. Replace the handset to end the session

••. £.

Transfer

Default code Custom code

≤·°ﬂ ≤·__ __

Transfer a call from your display telephone directly to a mailbox.

To transfer a call to a mailbox from your telephone:

1. Press ≤·°ﬂ.

2. Enter the mailbox number.

3. Wait until the display shows use other features

Call transferred

before you

Interrupt

Default code Custom code

≤·°‡ ≤·__ __

Intercepts a caller who is listening to your mailbox greeting or leaving a message.

You can program a feature code to a memory button with an indicator on your display telephone.

If you program the Interrupt feature to a memory button:

• While a caller is listening to your mailbox greeting or leaving a message, the indicator (

º or Ω) flashes for the

Interrupt button.

Press the Interrupt button to retrieve the call.

To program a memory button for the Interrupt feature:

1. Press ≤ •‹.

2. The display shows

Program Features

3. Press a memory button with an LCD indicator.

4. Press

≤ and then enter the feature code that you want to

program.

5. The display shows

Programmed

, then ends the session.

Call Record

Default code Custom code

≤·°· ≤·__ __

Record a telephone call and store the recorded call in your mailbox. Before you activate the Call Record feature, ask the parties on the call for permission to record it.

The System Administrator must enable the Call Record feature. In some areas Call Record is not available as it contravenes local laws.

Other features

For more information about all the CallPilot features, refer to the CallPilot Reference Guide. This guide explains in detail:

• Automated Attendant

• Alternate extensions

• Alternate language

• Call Screening

• Company Directory

• Message options

• Outbound Transfer

• Off-premise Message Notification

• Replying to a message

• Target Attendant

• Transferring calls