Avaya Mobile Communication 3100 User Manual

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Release: 2.1 Document Revision: 02.01

www.nortel.com

NN42030-601

Nortel Mobile Communication 3100 Series Portfolio Release: 2.1 Publication: NN42030-601 Document status: Standard Document release date: 9 May 2008

Sourced in Canada

LEGAL

While the information contained in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

NOTICE

Contents

New in this release 7

Features 7 Other changes 7

How to get help 9

Finding the latest updates on the Nortel Web site 9 Getting help from the Nortel Web site 9 Getting help over the telephone from a Nortel Solutions Center 9 Getting help from a specialist by using an Express Routing Code 10 Getting help through a Nortel distributor or reseller 10

Introduction 11

Overview 11

Applicable systems 12 Conventions 12

Related information 13

Intended audience 11

Text conventions 12

Fundamentals 15

Overview 15

MCC 3100 for Windows Mobile Dual Mode 15

Installation requirements 18

Hardware 18

Software 18 System preparation 18 User profiles 19 MCC 3100 Administration Tool interface 19

System Configuration page 19

System Profile page 20

User Profile page 21

Bulk Deployment page 22

Installation and basic use 25

Overview 25 Installation 25

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

NN42030-601 02.01 Standard

9 May 2008

Basic use 26

Start the Administration Tool 26

Close the Administration Tool 26

Administration Tool configuration 27

Overview 27 System preparation 27 System configuration 28

E-mail template 30

Email Dispatch disabled 32 System profiles 32

System profile updates 41

User profile management 43

Overview 43 Single user profile deployment 43 Bulk user profile deployment 47 User profile management 49

Search for a user profile 50

Single user redeployment 51

Bulk user profile redeployment 52

Reset user profiles 53 Database backup 54 User-level management 54

Communication Server 1000 55

Overview 55 Nortel Mobile Communication Client 3100 for Windows Mobile 55

Dial plan configuration 56

Trunking parameter configuration 58

CallPilot 60

PCA configuration 61

Enterprise Communication Server configuration 62

Call Detail Recording 63 Registration 64 Source-based routing 65

Multimedia Communication Server 5100 69

Overview 69 MCS 5100 configuration 69 Registration 69

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

Sample e-mail text 71 Index 73 Procedures

Procedure 1 Installing the MCC 3100 Administration Tool 25 Procedure 2 Preparing the system 27 Procedure 3 Programming the system configuration parameters 28 Procedure 4 Updating the e-mail template 31 Procedure 5 Manually delivering user license keys and instructions 32 Procedure 6 Creating a system profile 33 Procedure 7 Updating a system profile 42 Procedure 8 Deploying a single user profile 43 Procedure 9 Executing a bulk user profile deployment 47 Procedure 10 Searching for user profiles 50 Procedure 11 Redeploying a single user profile 51 Procedure 12 Redeploying multiple user profiles 52 Procedure 13 Resetting a user profile 53 Procedure 14 Configuring MCC 3100 for Windows Mobile Dual Mode support for

CS 1000 55

Procedure 15 Enabling transfer between SIP trunks 59

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

New in this release

The following sections detail what is new in Mobile Communication Client 3100 for Windows Mobile Dual Mode in MC 3100 Release 2.1.

Features

There are no new features introduced for the Mobile Communication Client 3100 for Windows Mobile Dual Mode in MC 3100 Release 2.1. The MCC 3100 for Windows Mobile Single Mode does not interact with this Administration tool. For more information, see Nortel Mobile

Communication Client 3100 for Windows Mobile Single Mode User Guide (NN42030-107) and Nortel Mobile Communication 3100 Series — Planning and Engineering (NN42030-200).

Other changes

This document is renamed from Nortel Mobile Communication Client 3100 — Administration to Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration (NN42030-601) for Release

2.1.

Revision History

March 2008

November 2007

October 2007

September 2007

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Standard 02.01. This document is up-issued to include changes in technical content to support MCC 3100 Release 2.1.

Standard 01.04. This document is up-issued to include changes in technical content for E.164 fully qualified international format numbers, CallPilot, and Call Detail Recording (CDR).

Standard 01.03. This document is up-issued to include changes in technical content and an MCC 3100 for Windows Mobile Dual Mode implementation workflow.

Standard 01.02. This document is up-issued to include changes in technical content for source-based routing.

Standard 01.01. This document is issued to support the Nortel Mobile Communication 3100 Series PortfolioRelease 2.0 on the Nortel Communication Server 1000 (CS 1000) Release 5.0 and the Nortel Multimedia Communication Server 5100 (MCS 5100) Release 4.0.

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

8 New in this release

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

How to get help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation is current at the time the product is released. To check for updates to the latest documentation for Nortel Mobile Communication 3100 (MC 3100) Series Portfolio, go to

ttp://www.nortel.com and navigate to the Technical Documentation page

for MC 3100.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

ttp://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•

open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the telephone number for your region:

ttp://www.nortel.com/callus

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

10 How to get help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

ttp://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

Introduction

This is a global document. Contact your system supplier or your Nortel representative to verify that support is available in your area for the described hardware and software.

This chapter contains the following topics:

• “Overview” (page 11)

•

“Applicable systems” (page 12)

• “Conventions” (page 12)

•

“Related information” (page 13)

Overview

The Nortel Mobile Communication Client 3100 (MCC 3100) Administration Tool is provided to assist with the deployment and management of the MCC 3100 for Windows Mobile Dual Mode clients. This document provides information about the installation, configuration, and use of the MCC 3100 Administration Tool.

Intended audience

This document is intended for network administrators and those involved in system planning. Knowledge of telecommunications and IP telephony networks is required.

Note about legacy products and releases

The information about systems, components, and features in this document are compatible with Nortel Communication Server 1000 Release

5.0 and Multimedia Communication Server 5100 Release 4.0 software. For more information about legacy products and releases, click the Technical Documentation link under Support & Training on the Nortel home page:

ttp://theinnertube/innovatia.html

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

12 Introduction

Applicable systems

This document applies to the following systems:

•

Communication Server 1000M Single Group (CS 1000M SG)

•

Communication Server 1000M Multi Group (CS 1000M MG)

• Communication Server 1000E (CS 1000E)

• Communication Server 1000M Chassis

• Communication Server 1000M Cabinet

• MCS 5100 Communication Server

For more information, see one or more of the following NTPs:

Communication Server 1000M and Meridian 1 Large System Upgrades

•

Overview (NN43021-458)

• Communication Server 1000E Upgrade Procedures Overview and

Introduction (NN43041-458)

• Nortel MCS New in this Release (NN42020-404)

•

Nortel MCS Provisioning Client User Guide (NN42020-105)

•

Nortel MCS Planning and Engineering (NN42020-200)

Conventions

The following sections describe the conventions used in this document.

Text conventions

Table 1 "Text conventions" (page 12) describes the text conventions in

this document.

Table 1 Text conventions

Convention Description bold text

italics text Indicates document titles.

CLI command text

Indicates a user interface object, for example, a menu choice or screen name. Example: Press the OK soft key.

Example: For more information, see the Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide (NN42030-100).

Indicates CLI command prompts, input, and output. Example: REQ NEW <zone #>.

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

Terminology

In this document, the following communication servers are referred to generically as communication server:

• CS 1000

• MCS 5100

The following systems are referred to generically as Large System:

• Communication Server 1000M Single Group (CS 1000M SG)

• Communication Server 1000M Multi Group (CS 1000M MG)

•

Communication Server 1000E (CS 1000E)

In this document Administration Tool means the Mobile Communication Client (MCC) 3100 Administration Tool.

Related information

This section lists related information sources that are included in the Mobile Communication 3100 Series Portfolio:

Related information 13

NTPs

• Nortel Mobile Communication Client 3100 for Windows Mobile Dual

Mode User Guide (NN42030-100)

•

Nortel Mobile Communication 3100 Series — Planning and Engineering (NN42030-200)

•

Nortel Mobile Communication Gateway 3100 Installation Guide (NN42030-300)

•

Nortel Mobile Communication Gateway 3100 — Administration (NN42030-600)

•

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Quick Reference (NN42030-103)

•

Nortel Mobile Communication Client 3100 with VPN for Windows Mobile Dual Mode Quick Reference (NN42030-104)

•

Nortel Mobile Communication Client 3100 for Windows Mobile Release Notes (NN42030-400)

The following NTPs are referenced in this document:

• Network Routing Service Installation and Commissioning

(NN43001-564)

• IP Peer Networking Installation and Commissioning (NN43001-313)

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

NN42030-601 02.01 Standard

9 May 2008

14 Introduction

Online

CD-ROM

To access Nortel documentation online, click the Technical Documentation link under Support & Training on the Nortel home page:

ttp://www.nortel.com/

To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative.

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

Fundamentals

This chapter contains the following topics:

•

“Overview” (page 15)

•

“Installation requirements” (page 18)

• “System preparation” (page 18)

•

“User profiles” (page 19)

• “MCC 3100 Administration Tool interface” (page 19)

Overview

Use the Mobile Communication Client 3100 Administration Tool to manage administration data the is required for provisioning and deployment of the MCC 3100 for Windows Mobile Dual Mode.

You can use the MCC 3100 Administration tool to facilitate the distribution of software, configuration data, and software licences to the mobile clients within your enterprise network.

You can also use the Administration Tool to specify the location of key network elements, and to generate and deploy user profiles that simplify the process of installing and running the Mobile Console application.

MCC 3100 for Windows Mobile Dual Mode

This section provides an overview of the MCC 3100 for Windows Mobile Dual Mode implementation.

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

NN42030-601 02.01 Standard

9 May 2008

16 Fundamentals

Figure 1 MCC 3100 for Windows Mobile Dual Mode implementation

Install and configure the communication server

The MCC 3100 for Windows Mobile Dual Mode depends on the following communication server components:

• Call Server

— Each user requires up to 2 Personal Call Assistants (PCA) — 1 PCA to support the Session Initiation Protocol (SIP) interface on

the MCC 3100 for Windows Mobile Dual Mode

— 1 PCA to extend all calls to the cell interface of the MCC 3100 for

Windows Mobile Dual Mode

• SIP Gateway

The SIP Gateway runs on the VxWorks Signaling Server platform.

• SIP Proxy Server

The MCC 3100 for Windows Mobile Dual Mode requires the use of the NRS SIP Proxy Server (only available on the Linux based NRS).

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

NN42030-601 02.01 Standard

9 May 2008

Overview 17

Add PCAs for each MCC 3100 mobile user

For more information, see “PCA configuration” (page 61).

Add User Endpoint for the MCC 3100 for Windows Mobile Dual Mode users on the Linux based NRS

For more information, see “Enterprise Communication Server

configuration” (page 62).

Configure the dial plan to support calls to and from the MCC 3100

For more information, see “Dial plan configuration” (page 56).

Configure trunking parameters required to support calls to and from the MCC 3100 for Windows Mobile Dual Mode

For more information, see “Trunking parameter configuration” (page 58).

Install and configure the MCC 3100 for Windows Mobile Dual Mode

For more information, see Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide (NN42030-100).

Test the configuration before you deploy to users

Use the following tests to validate the key aspects of the MCC 3100 for Windows Mobile Dual Mode configuration.

• Action: Register the MCC 3100 for Windows Mobile Dual Mode over

WiFi to the CS 1000 NRS-SPS. Expected result: This test verifies that the user can register on the NRS-SPS.

•

Action: Make a call to the DN of the MCC 3100 for Windows Mobile Dual Mode user and answer on the cellular interface of the MCC 3100 for Windows Mobile Dual Mode.

Expected result: When you call the enterprise DN of the user, the PCA extends the call through the PSTN and the cellular network to the cellular phone. Check the call originator Calling Line ID (CLID).

•

Action: Make a call to the DN of the MCC 3100 for Windows Mobile Dual Mode user and answer on the WiFi interface of the MCC 3100 for Windows Mobile Dual Mode.

Expected result: When you call the enterprise DN of the user, the PCA extends the call through the communication server SIP Gateway, to the SPS, and over the WiFi network to the MCC 3100 for Windows Mobile Dual Mode.

• Action: Make a call from the MCC 3100 for Windows Mobile Dual

Mode user – Cellular call.

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

18 Fundamentals

Expected result: A normal cellular call occurs. This action ensures the consistency of the native dialer on the Windows Mobile Dual Mode phone and the communication server configuration.

•

Action: Make a call from the MCC 3100 for Windows Mobile Dual Mode user – WiFi call.

Expected result: The call attempt uses SIP to communicate with the SPS. The SPS uses source-based routing to send the call origination attempt to the home call server of the user (the SIP gateway of the call server where the PCA is configured) and the CS 1000 call server places the call, based on the local dial plan configuration. Caller ID for the call attempt is from the MARP TN of the MADN group and presented appropriately to the called destination.

Installation requirements

You can install the MCC 3100 Administration Tool on any PC that meets the hardware and software requirements described in this section.

Hardware

The MCC 3100 Administration Tool requires the following hardware:

•

Intel Pentium 4, 1 GHz or higher

•

512 MB RAM

•

5 MB hard drive space

Software

The MCC 3100 Administration Tool requires the following software:

•

Microsoft Windows XP Professional or Nortel CS 1000 R5 Linux Base

•

Java 2 Platform, Standard Edition, v 1.6.0 (J2SE 1.6.0)

System preparation

After the installation is complete, and before you can use the MCC 3100 Administration Tool, you must prepare your network and perform some basic MCC 3100 configuration:

• Obtain the licenses file (license.txt) and copy the file to a secure

directory.

• Obtain the MCC 3100 application software and copy it to an FTP

server or Web site that the mobile clients can access from the Internet.

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

User proﬁles

MCC 3100 Administration Tool interface 19

• Prepare the network element, such as a Web server or FTP server,

from which users can obtain the MCC 3100 for Windows Mobile Dual Mode software.

•

Open the MCC 3100 Administration Tool and configure the tool, and then create one or more system profiles.

For more information, see the following topics:

• “System preparation” (page 27)

• “System configuration” (page 28)

• “System profiles” (page 32)

After you prepare the network and configure the MCC 3100 Administration Tool, you can deploy the user profiles. You can deploy the user profiles as a group using the bulk deployment feature or to one user at a time.

When you deploy the user profiles, you allocate a single license to each user. If you configure automated e-mail messages, the user receives instructions to install the license key and MCC 3100 software on their mobile device.

After the MCC 3100 application on the mobile device starts, the configuration files automatically download and the user can use the MCC 3100 to access the enterprise network.

For more information, see “User profile management” (page 43).

MCC 3100 Administration Tool interface

The MCC 3100 Administration Tool layout contains four tabbed pages where you can enter configuration information. The four pages are:

• System Configuration

• System Profile

• User Profile

• Bulk deployment

System Configuration page

Use the System Configuration page to enter the administration parameters required to deploy the system profiles. You can specify the location of the configuration file repository and the license file, and enable the automated e-mail notifications to advise users after their profiles are deployed or regenerated. See Figure 2 "System Configuration page" (page 20).

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

20 Fundamentals

Figure 2 System Configuration page

System Profile page

Use the System Profile page to enter common configuration parameters by creating system profiles. For example, you can create a system profile for each city or department in your company.

New users get an individual system profile created when they are added to the system. See Figure 3 "System Profile page" (page 21).

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

NN42030-601 02.01 Standard

9 May 2008

Figure 3 System Profile page

MCC 3100 Administration Tool interface 21

User Profile page

Use the User Profile page to deploy, to update a user profile, or to search for an existing user profile in the Profile Browser. See Figure 4 "User

Profile page" (page 22).

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

NN42030-601 02.01 Standard

9 May 2008

22 Fundamentals

Figure 4 User Profile page

Bulk Deployment page

Use the Bulk Deployment page to deploy multiple user profiles based on a single comma-separated value (CSV) input file.

Bulk deployment reduces or eliminates the need to create individual user profiles. See Figure 5 "Bulk Deployment page" (page 23).

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

NN42030-601 02.01 Standard

9 May 2008

Figure 5 Bulk Deployment page

MCC 3100 Administration Tool interface 23

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Nortel Mobile Communication 3100 Series Portfolio

NN42030-601 02.01 Standard

9 May 2008

+ 53 hidden pages