Avaya Mobile Communication 3100 User Manual

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Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Release: 2.1 Document Revision: 02.01

www.nortel.com

NN42030-601

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Nortel Mobile Communication 3100 Series Portfolio Release: 2.1 Publication: NN42030-601 Document status: Standard Document release date: 9 May 2008

Sourced in Canada

LEGAL

While the information contained in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

NOTICE

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Contents

New in this release 7

Features 7 Other changes 7

How to get help 9

Finding the latest updates on the Nortel Web site 9 Getting help from the Nortel Web site 9 Getting help over the telephone from a Nortel Solutions Center 9 Getting help from a specialist by using an Express Routing Code 10 Getting help through a Nortel distributor or reseller 10

Introduction 11

Overview 11

Applicable systems 12 Conventions 12

Related information 13

Intended audience 11

Text conventions 12

Fundamentals 15

Overview 15

MCC 3100 for Windows Mobile Dual Mode 15

Installation requirements 18

Hardware 18

Software 18 System preparation 18 User profiles 19 MCC 3100 Administration Tool interface 19

System Configuration page 19

System Profile page 20

User Profile page 21

Bulk Deployment page 22

Installation and basic use 25

Overview 25 Installation 25

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Basic use 26

Start the Administration Tool 26

Close the Administration Tool 26

Administration Tool configuration 27

Overview 27 System preparation 27 System configuration 28

E-mail template 30

Email Dispatch disabled 32 System profiles 32

System profile updates 41

User profile management 43

Overview 43 Single user profile deployment 43 Bulk user profile deployment 47 User profile management 49

Search for a user profile 50

Single user redeployment 51

Bulk user profile redeployment 52

Reset user profiles 53 Database backup 54 User-level management 54

Communication Server 1000 55

Overview 55 Nortel Mobile Communication Client 3100 for Windows Mobile 55

Dial plan configuration 56

Trunking parameter configuration 58

CallPilot 60

PCA configuration 61

Enterprise Communication Server configuration 62

Call Detail Recording 63 Registration 64 Source-based routing 65

Multimedia Communication Server 5100 69

Overview 69 MCS 5100 configuration 69 Registration 69

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Sample e-mail text 71 Index 73 Procedures

Procedure 1 Installing the MCC 3100 Administration Tool 25 Procedure 2 Preparing the system 27 Procedure 3 Programming the system configuration parameters 28 Procedure 4 Updating the e-mail template 31 Procedure 5 Manually delivering user license keys and instructions 32 Procedure 6 Creating a system profile 33 Procedure 7 Updating a system profile 42 Procedure 8 Deploying a single user profile 43 Procedure 9 Executing a bulk user profile deployment 47 Procedure 10 Searching for user profiles 50 Procedure 11 Redeploying a single user profile 51 Procedure 12 Redeploying multiple user profiles 52 Procedure 13 Resetting a user profile 53 Procedure 14 Configuring MCC 3100 for Windows Mobile Dual Mode support for

CS 1000 55

Procedure 15 Enabling transfer between SIP trunks 59

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New in this release

The following sections detail what is new in Mobile Communication Client 3100 for Windows Mobile Dual Mode in MC 3100 Release 2.1.

Features

There are no new features introduced for the Mobile Communication Client 3100 for Windows Mobile Dual Mode in MC 3100 Release 2.1. The MCC 3100 for Windows Mobile Single Mode does not interact with this Administration tool. For more information, see Nortel Mobile

Communication Client 3100 for Windows Mobile Single Mode User Guide (NN42030-107) and Nortel Mobile Communication 3100 Series — Planning and Engineering (NN42030-200).

Other changes

This document is renamed from Nortel Mobile Communication Client 3100 — Administration to Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration (NN42030-601) for Release

2.1.

Revision History

March 2008

November 2007

October 2007

September 2007

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration

Standard 02.01. This document is up-issued to include changes in technical content to support MCC 3100 Release 2.1.

Standard 01.04. This document is up-issued to include changes in technical content for E.164 fully qualified international format numbers, CallPilot, and Call Detail Recording (CDR).

Standard 01.03. This document is up-issued to include changes in technical content and an MCC 3100 for Windows Mobile Dual Mode implementation workflow.

Standard 01.02. This document is up-issued to include changes in technical content for source-based routing.

Standard 01.01. This document is issued to support the Nortel Mobile Communication 3100 Series PortfolioRelease 2.0 on the Nortel Communication Server 1000 (CS 1000) Release 5.0 and the Nortel Multimedia Communication Server 5100 (MCS 5100) Release 4.0.

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8 New in this release

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How to get help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation is current at the time the product is released. To check for updates to the latest documentation for Nortel Mobile Communication 3100 (MC 3100) Series Portfolio, go to

ttp://www.nortel.com and navigate to the Technical Documentation page

for MC 3100.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

ttp://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•

open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the telephone number for your region:

ttp://www.nortel.com/callus

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10 How to get help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

ttp://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

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Introduction

This is a global document. Contact your system supplier or your Nortel representative to verify that support is available in your area for the described hardware and software.

This chapter contains the following topics:

• “Overview” (page 11)

•

“Applicable systems” (page 12)

• “Conventions” (page 12)

•

“Related information” (page 13)

Overview

The Nortel Mobile Communication Client 3100 (MCC 3100) Administration Tool is provided to assist with the deployment and management of the MCC 3100 for Windows Mobile Dual Mode clients. This document provides information about the installation, configuration, and use of the MCC 3100 Administration Tool.

Intended audience

This document is intended for network administrators and those involved in system planning. Knowledge of telecommunications and IP telephony networks is required.

Note about legacy products and releases

The information about systems, components, and features in this document are compatible with Nortel Communication Server 1000 Release

5.0 and Multimedia Communication Server 5100 Release 4.0 software. For more information about legacy products and releases, click the Technical Documentation link under Support & Training on the Nortel home page:

ttp://theinnertube/innovatia.html

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12 Introduction

Applicable systems

This document applies to the following systems:

•

Communication Server 1000M Single Group (CS 1000M SG)

•

Communication Server 1000M Multi Group (CS 1000M MG)

• Communication Server 1000E (CS 1000E)

• Communication Server 1000M Chassis

• Communication Server 1000M Cabinet

• MCS 5100 Communication Server

For more information, see one or more of the following NTPs:

Communication Server 1000M and Meridian 1 Large System Upgrades

•

Overview (NN43021-458)

• Communication Server 1000E Upgrade Procedures Overview and

Introduction (NN43041-458)

• Nortel MCS New in this Release (NN42020-404)

•

Nortel MCS Provisioning Client User Guide (NN42020-105)

•

Nortel MCS Planning and Engineering (NN42020-200)

Conventions

The following sections describe the conventions used in this document.

Text conventions

Table 1 "Text conventions" (page 12) describes the text conventions in

this document.

Table 1 Text conventions

Convention Description bold text

italics text Indicates document titles.

CLI command text

Indicates a user interface object, for example, a menu choice or screen name. Example: Press the OK soft key.

Example: For more information, see the Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide (NN42030-100).

Indicates CLI command prompts, input, and output. Example: REQ NEW <zone #>.

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Terminology

In this document, the following communication servers are referred to generically as communication server:

• CS 1000

• MCS 5100

The following systems are referred to generically as Large System:

• Communication Server 1000M Single Group (CS 1000M SG)

• Communication Server 1000M Multi Group (CS 1000M MG)

•

Communication Server 1000E (CS 1000E)

In this document Administration Tool means the Mobile Communication Client (MCC) 3100 Administration Tool.

Related information

This section lists related information sources that are included in the Mobile Communication 3100 Series Portfolio:

Related information 13

NTPs

• Nortel Mobile Communication Client 3100 for Windows Mobile Dual

Mode User Guide (NN42030-100)

•

Nortel Mobile Communication 3100 Series — Planning and Engineering (NN42030-200)

•

Nortel Mobile Communication Gateway 3100 Installation Guide (NN42030-300)

•

Nortel Mobile Communication Gateway 3100 — Administration (NN42030-600)

•

Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Quick Reference (NN42030-103)

•

Nortel Mobile Communication Client 3100 with VPN for Windows Mobile Dual Mode Quick Reference (NN42030-104)

•

Nortel Mobile Communication Client 3100 for Windows Mobile Release Notes (NN42030-400)

The following NTPs are referenced in this document:

• Network Routing Service Installation and Commissioning

(NN43001-564)

• IP Peer Networking Installation and Commissioning (NN43001-313)

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14 Introduction

Online

CD-ROM

To access Nortel documentation online, click the Technical Documentation link under Support & Training on the Nortel home page:

ttp://www.nortel.com/

To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative.

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Fundamentals

This chapter contains the following topics:

•

“Overview” (page 15)

•

“Installation requirements” (page 18)

• “System preparation” (page 18)

•

“User profiles” (page 19)

• “MCC 3100 Administration Tool interface” (page 19)

Overview

Use the Mobile Communication Client 3100 Administration Tool to manage administration data the is required for provisioning and deployment of the MCC 3100 for Windows Mobile Dual Mode.

You can use the MCC 3100 Administration tool to facilitate the distribution of software, configuration data, and software licences to the mobile clients within your enterprise network.

You can also use the Administration Tool to specify the location of key network elements, and to generate and deploy user profiles that simplify the process of installing and running the Mobile Console application.

MCC 3100 for Windows Mobile Dual Mode

This section provides an overview of the MCC 3100 for Windows Mobile Dual Mode implementation.

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16 Fundamentals

Figure 1 MCC 3100 for Windows Mobile Dual Mode implementation

Install and configure the communication server

The MCC 3100 for Windows Mobile Dual Mode depends on the following communication server components:

• Call Server

— Each user requires up to 2 Personal Call Assistants (PCA) — 1 PCA to support the Session Initiation Protocol (SIP) interface on

the MCC 3100 for Windows Mobile Dual Mode

— 1 PCA to extend all calls to the cell interface of the MCC 3100 for

Windows Mobile Dual Mode

• SIP Gateway

The SIP Gateway runs on the VxWorks Signaling Server platform.

• SIP Proxy Server

The MCC 3100 for Windows Mobile Dual Mode requires the use of the NRS SIP Proxy Server (only available on the Linux based NRS).

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Overview 17

Add PCAs for each MCC 3100 mobile user

For more information, see “PCA configuration” (page 61).

Add User Endpoint for the MCC 3100 for Windows Mobile Dual Mode users on the Linux based NRS

For more information, see “Enterprise Communication Server

configuration” (page 62).

Configure the dial plan to support calls to and from the MCC 3100

For more information, see “Dial plan configuration” (page 56).

Configure trunking parameters required to support calls to and from the MCC 3100 for Windows Mobile Dual Mode

For more information, see “Trunking parameter configuration” (page 58).

Install and configure the MCC 3100 for Windows Mobile Dual Mode

For more information, see Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide (NN42030-100).

Test the configuration before you deploy to users

Use the following tests to validate the key aspects of the MCC 3100 for Windows Mobile Dual Mode configuration.

• Action: Register the MCC 3100 for Windows Mobile Dual Mode over

WiFi to the CS 1000 NRS-SPS. Expected result: This test verifies that the user can register on the NRS-SPS.

•

Action: Make a call to the DN of the MCC 3100 for Windows Mobile Dual Mode user and answer on the cellular interface of the MCC 3100 for Windows Mobile Dual Mode.

Expected result: When you call the enterprise DN of the user, the PCA extends the call through the PSTN and the cellular network to the cellular phone. Check the call originator Calling Line ID (CLID).

•

Action: Make a call to the DN of the MCC 3100 for Windows Mobile Dual Mode user and answer on the WiFi interface of the MCC 3100 for Windows Mobile Dual Mode.

Expected result: When you call the enterprise DN of the user, the PCA extends the call through the communication server SIP Gateway, to the SPS, and over the WiFi network to the MCC 3100 for Windows Mobile Dual Mode.

• Action: Make a call from the MCC 3100 for Windows Mobile Dual

Mode user – Cellular call.

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18 Fundamentals

Expected result: A normal cellular call occurs. This action ensures the consistency of the native dialer on the Windows Mobile Dual Mode phone and the communication server configuration.

•

Action: Make a call from the MCC 3100 for Windows Mobile Dual Mode user – WiFi call.

Expected result: The call attempt uses SIP to communicate with the SPS. The SPS uses source-based routing to send the call origination attempt to the home call server of the user (the SIP gateway of the call server where the PCA is configured) and the CS 1000 call server places the call, based on the local dial plan configuration. Caller ID for the call attempt is from the MARP TN of the MADN group and presented appropriately to the called destination.

Installation requirements

You can install the MCC 3100 Administration Tool on any PC that meets the hardware and software requirements described in this section.

Hardware

The MCC 3100 Administration Tool requires the following hardware:

•

Intel Pentium 4, 1 GHz or higher

•

512 MB RAM

•

5 MB hard drive space

Software

The MCC 3100 Administration Tool requires the following software:

•

Microsoft Windows XP Professional or Nortel CS 1000 R5 Linux Base

•

Java 2 Platform, Standard Edition, v 1.6.0 (J2SE 1.6.0)

System preparation

After the installation is complete, and before you can use the MCC 3100 Administration Tool, you must prepare your network and perform some basic MCC 3100 configuration:

• Obtain the licenses file (license.txt) and copy the file to a secure

directory.

• Obtain the MCC 3100 application software and copy it to an FTP

server or Web site that the mobile clients can access from the Internet.

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User proﬁles

MCC 3100 Administration Tool interface 19

• Prepare the network element, such as a Web server or FTP server,

from which users can obtain the MCC 3100 for Windows Mobile Dual Mode software.

•

Open the MCC 3100 Administration Tool and configure the tool, and then create one or more system profiles.

For more information, see the following topics:

• “System preparation” (page 27)

• “System configuration” (page 28)

• “System profiles” (page 32)

After you prepare the network and configure the MCC 3100 Administration Tool, you can deploy the user profiles. You can deploy the user profiles as a group using the bulk deployment feature or to one user at a time.

When you deploy the user profiles, you allocate a single license to each user. If you configure automated e-mail messages, the user receives instructions to install the license key and MCC 3100 software on their mobile device.

After the MCC 3100 application on the mobile device starts, the configuration files automatically download and the user can use the MCC 3100 to access the enterprise network.

For more information, see “User profile management” (page 43).

MCC 3100 Administration Tool interface

The MCC 3100 Administration Tool layout contains four tabbed pages where you can enter configuration information. The four pages are:

• System Configuration

• System Profile

• User Profile

• Bulk deployment

System Configuration page

Use the System Configuration page to enter the administration parameters required to deploy the system profiles. You can specify the location of the configuration file repository and the license file, and enable the automated e-mail notifications to advise users after their profiles are deployed or regenerated. See Figure 2 "System Configuration page" (page 20).

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20 Fundamentals

Figure 2 System Configuration page

System Profile page

Use the System Profile page to enter common configuration parameters by creating system profiles. For example, you can create a system profile for each city or department in your company.

New users get an individual system profile created when they are added to the system. See Figure 3 "System Profile page" (page 21).

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Figure 3 System Profile page

MCC 3100 Administration Tool interface 21

User Profile page

Use the User Profile page to deploy, to update a user profile, or to search for an existing user profile in the Profile Browser. See Figure 4 "User

Profile page" (page 22).

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22 Fundamentals

Figure 4 User Profile page

Bulk Deployment page

Use the Bulk Deployment page to deploy multiple user profiles based on a single comma-separated value (CSV) input file.

Bulk deployment reduces or eliminates the need to create individual user profiles. See Figure 5 "Bulk Deployment page" (page 23).

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Figure 5 Bulk Deployment page

MCC 3100 Administration Tool interface 23

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24 Fundamentals

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Installation and basic use

This chapter contains the following topics:

•

“Overview” (page 25)

•

“Installation” (page 25)

• “Basic use” (page 26)

Overview

Install the Mobile Communication Client (MCC) 3100 Administration Tool on a computer that meets the minimum hardware and software requirements. For more information, see “Installation requirements” (page

18).

Installation

The MCC 3100 Administration Tool installs from the MC 3100 CD (contained in an ISO file).

The distribution CD contains two files and a folder.

E:\>dir 08/29/2007 04:58 PM 40,235,714 MCC3100-WM-VPN.exe 08/29/2007 04:58 PM 36,409,538 MCC3100-WM-non-VPN.exe 08/29/2007 05:02 PM <DIR> MCC3100_WM_Admin_Tool

Procedure 1 “Installing the MCC 3100 Administration Tool” (page

25) describes the steps to install the MCC 3100 Administration Tool

application.

ATTENTION

Nortel recommends that you install the MCC 3100 Administration Tool on a secure PC. The MCC 3100 Administration Tool does not provide user-level management; therefore, anyone who has access to the file can use the application.

Procedure 1 Installing the MCC 3100 Administration Tool

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26 Installation and basic use

Step Action 1 At the MCC 3100 Administration Tool PC, create a folder (for

2 Insert the MCC 3100 software CD. 3 Copy the MCC3100_WM_Admin_Tool folder from the CD, to the

4 Remove the CD.

5 Open the MCC3100_WM_Admin_Tool folder that you copied to

6 Double-click the AdminTool.jar file to open the MC 3100

ATTENTION

For your convenience, you can paste a copy of the AdminTool.jar file on the desktop.

example, MCC_Admin).

folder that you created in Step 1.

Do not attempt to open the AdminTool.jar file from the CD.

the Administration PC in Step 3.

Administration Tool.

--End--

Basic use

Start the Administration Tool

Close the Administration Tool

The following sections describe how to start and close the MCC 3100 Administration Tool.

To start the Administration Tool, at the MCC 3100 Administration PC, double-click the AdminTool.jar file icon. Do not attempt to run the Administration Tool from the distribution CD.

The MCC 3100 Administration Tool window appears with the System Configuration page open.

To close the Administration Tool, click the X in the upper right corner of the application window.

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Administration Tool conﬁguration

This chapter contains the following topics:

•

“Overview” (page 27)

•

“System preparation” (page 27)

• “System configuration” (page 28)

•

“System profiles” (page 32)

Overview

Use the Administration Tool to program the system configuration, and to manage licenses and user profiles within your organization. For more information, see the following procedures:

• Procedure 3 “Programming the system configuration parameters”

(page 28)

•

Procedure 4 “Updating the e-mail template” (page 31)

•

Procedure 6 “Creating a system profile” (page 33)

• Procedure 7 “Updating a system profile” (page 42)

System preparation

Before you use the Administration Tool, you must prepare the system. For more information, see Procedure 2 “Preparing the system” (page 27).

Procedure 2 Preparing the system

Step Action 1 Obtain the license file (license.txt) from Nortel and copy it to a

secure directory on your network. Each time you deploy a user profile, the license count decreases

by one.

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28 Administration Tool configuration

2 Obtain the Mobile Console application software from Nortel and

copy it to an FTP server or Web site that users can access from the Internet.

Users must access this site to download the software for installation on their mobile devices.

3 Prepare an FTP server to distribute the configuration files.

Each time you deploy a user profile, the user’s configuration file uploads to the site. After the user installs the Mobile Console application and license key, the configuration file downloads to the user’s mobile device.

The MCC 3100 obtains the IP address of the File Transfer Protocol (FTP) server from the license.txt file and automatically connects to the FTP server on startup

System conﬁguration

After you complete the system preparation, use the Administration Tool to program the system configuration.

--End--

The system configuration parameters specify the location of files on your network and allow you to control whether users receive an automated e-mail notification when their profiles are deployed or regenerated.

You must configure the system configuration parameters before you can use the Administration Tool to deploy user profiles. For more information, see Procedure 3 “Programming the system configuration parameters”

(page 28).

Procedure 3 Programming the system configuration parameters

Step Action 1 Start the Administration Tool.

2 Click the System Configuration tab. 3 On the System Configuration page, under Repository

Configuration, configure the parameters listed in Table 2

"Repository configuration fields" (page 29).

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Table 2 Repository configuration fields

System configuration 29

FTP Address

Port

Username

Password

Enter the address of the FTP server on which the configuration files are stored.

Every time you deploy a new profile or regenerate an existing profile, an associated configuration file is created and stored in this location. The configuration file is available for automatic download to a mobile device that has a valid license key and that runs the Mobile Console application.

Enter the port number of the FTP server on which the configuration files are stored.

The default is port 21. Enter of the username of the FTP server on which

the configuration files are stored. Enter the password of the FTP server on which the

configuration files are stored.

4 Under Email Configuration, configure the parameters listed in

Table 3 "Email configuration fields" (page 29).

You must enable Email Dispatch to configure the other email configuration fields.

Table 3 Email configuration fields

Email Dispatch

Select this check box to send an e-mail whenever you deploy or regenerate a profile. You must update the default e-mail with information and instructions that are valid for your organization. For more information, see Procedure 4 “Updating the

e-mail template” (page 31).

ATTENTION

If you clear this check box, you must make alternate arrangements to distribute installation instructions and license keys.

For more information, see Procedure 5 “Manually

delivering user license keys and instructions” (page 32).

Email Server Address

Enter the address of your corporate e-mail server.

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30 Administration Tool configuration

Table 3 Email configuration fields (cont’d.)

5 Under License, click Import License 6 Navigate to the location of the license file (license.txt), select it,

7 If your organization purchased multiple license files, repeat Step

8 Click Save to update the configuration parameters.

E-mail template

If you enable the Email Dispatch feature, each time you deploy or regenerate user profiles, the users receive a message with their license key and instructions for the following tasks:

Username

Password

Enter the username for your corporate e-mail server.

Enter the password for your corporate e-mail server.

and click Open. The license file name appears in the License File field. The

license count (Total, Used and Available) appears below the License File field.

5 and Step 6 to add them.

--End--

• Obtain and install the Mobile Console application (new installations

only).

•

Install the license key (new installations only).

•

Obtain the configuration file To obtain the configuration file, you can start the Mobile Console. Alternatively, select Tools > Settings > Advanced > Download Config.

The Sending Emails dialog indicates the transmission status and provides information concerning possible errors.

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Figure 6 Sample e-mail template

System configuration 31

You must update the e-mail template with information and instructions that apply to your organization. For more information, see Procedure 4

“Updating the e-mail template” (page 31) and “Sample e-mail text” (page

71).

Procedure 4 Updating the e-mail template

Step Action 1 On the System Configuration page, click Email Template.

2 Enter a Subject and the From address.

You can enter most characters in these fields. Do not use spaces in the From address field.

ATTENTION

The recipient cannot reply to the address you specify in the From address field.

3 Update the e-mail template with valid instructions for your

organization.

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32 Administration Tool configuration

4 Click Save.

Email Dispatch disabled

If you disable Email Dispatch, you can manually deliver users’ licence keys and instructions. For more information, see Procedure 5 “Manually

delivering user license keys and instructions” (page 32).

Procedure 5 Manually delivering user license keys and instructions

Step Action 1 On the administration computer, open the

.../AdminTool_nortel/profiles directory.

2 Locate the user’s license key.

The naming format for license keys is <PIN>_license.txt.

3 Create a copy of the user’s license key and rename it:

--End--

4 Send the license.txt file and instructions to the user.

System proﬁles

A system profile contains information that you can reuse when you deploy or regenerate user profiles.

Except for some user-specific details (such as name, extension number, and e-mail address), the system profile also contains all of the information required to configure users in your organization.

You can create multiple system profiles. For example, you can use one profile to deploy individual users and another to deploy users in bulk. You can use different system profiles for different office locations.

For more information, see Procedure 6 “Creating a system profile” (page

33).

license.txt

--End--

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System profiles 33

Procedure 6 Creating a system profile

Step Action 1 Start the Administration Tool.

2 Click the System Profile tab. 3 Click New. 4 On the System Profile page, click the Proxy tab and configure

the parameters listed in Table 4 "Proxy configuration fields"

(page 33).

Table 4 Proxy configuration fields

Domain

Primary ECS Server

Primary ECS Port

Alternate ECS Server

Alternate ECS Port

The SIP domain at which the MCC 3100 for Windows Mobile Dual Mode registers. MCC 3100 for Windows Mobile Dual Mode adds an @ followed by the domain name to SIP usernames that users enter.

The IP address of the primary Enterprise Communication Server. Use one of the following formats: IP address, DNS A record, or DNS SRV record. Examples: IP address — 192.168.1.10 DNS A record — sip.firsthand.com DNS SRV record — _sip._tcp.sipquest.com

The UDP port number used by the primary Enterprise Communication Server to receive SIP messages. The default is port 5060.

The IP address of the primary Enterprise Communication Server.

The UDP port number used by the alternate Enterprise Communication Server to receive SIP messages.

5 On the System Profile page, click the Firewall tab and

configure the parameters listed in Table 5 "Firewall configuration

fields" (page 34).

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34 Administration Tool configuration

Table 5 Firewall configuration fields

Pinhole Time r (seconds)

If you select STUN as the Discovery Method, configure the Pinhole Timer to a value between 10 seconds and 3 minutes to keep the firewall port open.

If the Mobile Console is not behind a firewall and Enable WIFi Standby is cleared in the Advanced settings, configure the Pinhole Timer to a value between 30 seconds and 3 minutes. This maintains a permanent WiFi connection, which is necessary if you want to make and receive WiFi calls at any time.

Whenever possible, use a high value (two minutes or more) to conserve battery life.

Discovery

Select None or STUN.

Method Server

Address Server

Port

If you select STUN as the Discovery Method, enter the address of the STUN Server.

If you select STUN as the Discovery Method, enter the port number of the STUN Server.

6 On the the System Profile page, click the Audio tab and

configure the parameters listed in Table 6 "Audio configuration

fields" (page 34).

Table 6 Audio configuration fields

Packetization Rate (ms)

Echo Suppression

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Select the packetization rate for the voice portion of RTP packets. Configure the value in 10-millisecond increments, from 10 to 40 milliseconds. The default is 20 milliseconds.

If you select Echo Suppression, echo is suppressed while the Mobile Console is in use on the mobile device. This option is enabled by default.

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Table 6 Audio configuration fields (cont’d.)

System profiles 35

VAD / CNG

In-Band DTMF

Available Codec(s)

If you select Voice Activity Detection/Comfort Noise Generation (VAD/CNG), voice-based RTP packets are not sent during periods of silence to potentially save bandwidth. This option is disabled by default.

ATTENTION

If G.729 is in use, VAD is supported but not CNG.

If you select In-Band DTMF, DTMF tones are generated with in-band signalling. If you do not select In-Band DTMF, DTMF tones are generated with out-of-band signalling using specialized RTP headers (RFC 2833). This option is disabled by default.

Use the Up and Down buttons to assign priority parameters to the available audio codecs. Codec [1] has the highest priority and is offered first during negotiation. Use the Add and Remove buttons to enable and disable codecs on the list.

7 On the System Profile page, click the Advanced tab

and configure the parameters listed in Table 7 "Advanced

configuration fields" (page 35).

Table 7 Advanced configuration fields

PBX Type

Proxy heartbeat (secs)

Enter the type of Nortel communication server used by your organization.

Enter the interval, in seconds, that the Mobile Console tests the availability of the primary proxy server by sending OPTIONS request messages. The Mobile Console continues to send these messages even while the primary proxy is unavailable.

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36 Administration Tool configuration

Table 7 Advanced configuration fields (cont’d.)

SBR Prefix

Reg. Expires (secs)

Enter the prefix for source-based routing (SBR) defined on the CS 1000.

SBR is a feature on the CS 1000 SPS that associates lineside features such as CLID to calls originated from SIP clients. If the content of this field is a digit, the system prepends the number to the username of the user in the P-Asserted-Id field for all calls originated from the MCC 3100 for Windows Mobile Dual Mode. If the content of this field is not composed of digits, the system adds the content of this field to a phone context parameter in the P-Asserted-Id:

sip:<number>;phone-context=<SBR Prefix>@<domain>

For more information about source-based routing, see Nortel Mobile Communication

3100 Series — Planning and Engineering (NN42030-200).

Enter the logon timeout between SIP registrations. The default is 3600 seconds (1 hour).

Call Log Size (lines)

Lock Screen

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Enter the maximum size of the call log. The default is 100 lines.

Enable the automatic screen lock by selecting All Calls; disable it by selecting Never (default).

If you enable this feature, all keys, buttons, and menus are deactivated whenever the user engages in a call (incoming or outgoing). A manual screen lock is also available.

ATTENTION

Lock Screen only disables the Mobile Assistant application, not the device.

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Table 7 Advanced configuration fields (cont’d.)

System profiles 37

SMS Notification

Conference ID

Alpha To Digit (0–9)

If you select Yes, the system displays a success or failure notification message for every SMS that the user sends. If you select No, the user does not receive notification messages.

The conference ID that matches the ad hoc conference name on the call control server.

If the device includes a hardware keyboard, but the keyboard lacks a numeric dialpad, you must configure alpha to digit mapping to facilitate dialing telephone numbers by using the alphanumeric keys on the keyboard. For example, if 0 is on the same key as A, enter A as the first character of the map, and then enter the character corresponding to 1.

Leave this field blank if you do not want to use alpha to digit mapping.

ATTENTION

If the alpha to digit map is misconfigured, users must select the Shift key before they select an alphanumeric key on the hardware keyboard of the device.

Alpha To Digit

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Select this check box to enable alpha-to-digit mapping. It is enabled by default when the MCC 3100 for Windows Mobile Dual Mode is installed on any device that does not support the Call Dialpad.

If alpha to digit mapping is enabled, the mapped keys function as numeric keys. For example, if 0 is mapped to A, the A key always functions as the 0 key. Disable alpha to digit mapping to restore alphabetic functionality.

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38 Administration Tool configuration

Table 7 Advanced configuration fields (cont’d.)

SIP Voice Mail

Enable WiFi Standby

Enter the SIP address to access the enterprise voice mail server.

The method used to access the mailbox varies from one device to another. Possible methods include:

• Tap and hold Mailbox key on Call

Dialpad

•

Tap and hold the 1 key on Call Dialpad

• Tap and hold the 1 key on device

keyboard (requires alpha-to-digit mapping)

If you select the Enable WiFi Standby check box, the mobile device enters standby mode whenever it is switched off (the Power button pressed or the activity timer expires). In standby mode, backlight, touch and audio are off, and the range of the WiFi radio is reduced, but the system remains active and the MCC application can still receive calls and messages.

If you clear the Enable WiFi Standby check box, the mobile device powers down when it is switched off and the MCC application cannot receive calls and messages.

Turn Off if WiFi Unregistered for

If Enable WiFi Standby is enabled, you can select this check box and specify a timeout period of 1 to 120 minutes. This causes the mobile device to turn off when it is in standby mode and you unregister from the WiFi network for a period of time greater than you specify.

If you clear this check box, the power status of the device is not affected by the WiFi network connection.

8 On the System Profile page, click the Dialing Plan tab,

and configure the parameters listed in Table 8 "Dialing Plan

configuration fields" (page 39).

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Table 8 Dialing Plan configuration fields

System profiles 39

PBX Prefix

Optional Prefix

A user who places a call on the WiFi network can select the PBX Prefix to route the call to a PBX. For example, if the users dials 3257023 and then selects a PBX Prefix 9, the dialed number is 9 325 7023. The PBX strips the 9 before forwarding the call to a destination outside the WiFi network (PSTN).

Users who place calls on either the cellular or WiFi network can select an Optional Prefix to insert in the dialed number. Typical Optional Prefixes include areas codes (such as 416) and country codes (such as 33).

For WiFi calls, the Optional Prefix can be used with the PBX Prefix. For example, if the user dials 325 7023 and selects a PBX Prefix 9 and an Optional Prefix 905, the number dialed is 9 905 3257023. If you require multiple Optional Prefixes, separate each entry with a comma (for example, 416, 905,

613).

9 On the System Profile page, click the VPN Profile tab. 10 On the VPN Profile page, select the Enable VPN check box to

activate the VPN profile for WiFi network connections.

11 Click Add to create a new VPN profile. 12 In the New Profile dialog box, enter the new VPN profile name

and click OK.

13 On the VPN Profile page, select the Gateway tab and configure

the parameters listed in Table 9 "Gateway configuration fields"

(page 39).

Table 9 Gateway configuration fields

Gateway Type

Destination

Enable perfect forward secrecy (PFS)

Select the type of VPN gateway used by your enterprise.

Enter the IP address or fully qualified host name of the VPN gateway. Example: myhost.example.com

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14 On the VPN Profile page, select the Authentication tab and

configure the parameters listed in Table 10 "Authentication

configuration fields" (page 40).

Table 10 Authentication configuration fields

Authentication

PSK Authentication Group ID

PSK Authentication Password

Extended Authentication ID Type

Extended Authentication ID

Select a VPN authentication method: PSK — Preshared Key PSK, Extended Auth. — Preshared Key, extended

ATTENTION

If you select PSK (regular or extended) as the VPN authentication method, you must configure the group authentication fields (see the following fields).

Enter the ID for group authentication.

Enter the password for group authentication.

Select the ID type for extended authentication.

Enter the ID for extended authentication. If you leave this field blank, users are prompted to enter the ID to start the VPN connection.

Extended Authentication Password

15 On the VPN Profile page, select the IKE Proposal tab, and

configure the parameters listed in Table 11 "IKE Proposal

configuration fields" (page 41).

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Enter the password for extended authentication. If you leave this field, users are prompted to enter the password to start the VPN connection.

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Table 11 IKE Proposal configuration fields

System profiles 41

Use Default IKE Proposal

IKE Lifetime Automatic

Retry

Select the check box to use the default IKE proposal, or clear it to configure a custom IKE proposal. If you clear the check box, you can modify the following fields: IKE Group IKE Cipher IKE Hash IKE PRF

Enter the lifetime of the IKE proposal. Select the check box to perform an automatic

retry when the IKE lifetime expires.

16 On the VPN Profile page, select the IPSec Proposal tab and

configure the parameters listed in Table 12 "IPSec configuration

fields" (page 41).

Table 12 IPSec configuration fields

Use Default IPSec Proposal

Select the check box to use the default IPSec proposal, or clear it to configure a customized IPSec proposal. If you clear the check box, you can modify the following fields: IPSec Group IPSec Cipher IPSec Hash

IPSec Lifetime Automatic

Retry

17 Click Save As. 18 In the Input dialog box, enter the new system profile name and

click OK. You can now associate the new system profile with user profiles.

System profile updates

After you update an existing system profile, all associated user profiles are automatically regenerated. For more information, see Procedure 7

“Updating a system profile” (page 42).

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Enter the lifetime of the IPSec proposal. Select the check box to perform an automatic

retry after the IPSec lifetime expires.

--End--

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42 Administration Tool configuration

Procedure 7 Updating a system profile

Step Action 1 Start the Administration Tool.

2 Select the System Profile tab. 3 From the System Profile menu, select a system profile to update.

OR Click Open, navigate to and select a profile to update, and click

Open.

4 Navigate to the system profile that you want to update, select it,

and click Open. 5 Update the system profile parameters. 6 Click Save.

You are prompted to redeploy the associated user profiles.

7 Click YES to redeploy the user profiles.

Click NO to finish updating the system profile without redeploying

the associated user profiles.

If you click Yes, the user profiles associated with the system

profile are redeployed. If automated email notification is enabled,

the users receive an e-mail with instructions to download the

updated configuration file.

--End--

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User proﬁle management

This chapter contains the following topics:

•

“Overview” (page 43)

•

“Single user profile deployment” (page 43)

• “Bulk user profile deployment” (page 47)

•

“User profile management” (page 49)

• “Database backup” (page 54)

•

“User-level management” (page 54)

Overview

You can deploy each profile individually, or you can use the Bulk Deployment feature to simultaneously deploy multiple profiles.

You can also use the User Profile Browser to manage user profiles.

Single user proﬁle deployment

To deploy a single user profile, you must enter unique information such as the user name and email address, and then associate a system profile with the user profile. For more information, see Procedure 8 “Deploying a

single user profile” (page 43).

Procedure 8 Deploying a single user proﬁle

Step Action 1 Start the Administration Tool.

2 Select the User Profile tab. 3 Click New. 4 Click the Contact Information tab and configure the parameters

listed in Table 13 "Contact information configuration fields" (page

44).

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44 User profile management

Table 13

Contact information configuration fields

User Name First Name Last Name Extension

Number

Enter the username (for example, johnSmith). Enter the user’s first name (for example, John). Enter the user’s last name (for example, Smith). Enter the user’s extension number (if applicable).

ATTENTION

User Name, First Name, Last Name, and Extension Number are not added to the user configuration file or the license key. These fields provide extra information, to make it easier to track multiple user profiles within your organization.

Email Address

Enter the user’s e-mail address. If Email Dispatch is enabled, an e-mail that contains the user’s license key is sent to this address when you deploy the user profile.

If Email Dispatch is disabled, you must locate the user’s license key in the .../AdminTool_nortel/profiles directory. The naming format for license keys is <PIN>_license.txt. You must rename the file (delete the <PIN>_ from the file name) before you send it to the user. For more information, see

Procedure 5 “Manually delivering user license keys and instructions” (page 32).

Organization

5 Select the Lines tab and configure the parameters listed in Table

14 "Lines configuration fields" (page 45).

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Enter the organization for this user profile. A single enterprise can have multiple organizations (for example, Chicago, Seattle, and Houston).

Every time you create a new user profile, the system automatically generates a new PIN. The PIN is unique and associates the user with a license key.

If problems occur during license key validation, send the PIN to the license server administrator, who uses it to troubleshoot the issue.

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Table 14

Lines configuration fields

Single user profile deployment 45

Address

Display Name

Line Label

Authentication: ID

The SIP username, which is typically an extension number such as 2701. Only the username portion of the address is required, not the full SIP URI. For example, enter 2701, not 2701@domain.com. After a user places a call, the system adds an @ followed by the domain name to create a complete SIP address.

ATTENTION

To register to a CS 1000 SPS, the SIP username must match the SPS User Endpoint username configured on the SPS.

The name that other users see on their devices (if supported) when the user is engaged in a call or SIP message session (SMS).

The label that appears on the WiFi line button in the Call Dialpad screen. The label is restricted to a maximum of three alphanumeric characters. The default label is P1.

The user’s SIP authentication username (for example, johnSmith).

Authentication : Password

Call Forward Always

ATTENTION

To register to a CS 1000 SPS, the SIP authentication username must match the SPS User Endpoint username configured on the SPS.

The user’s SIP authentication user password (for example, 95786).

To forward all incoming WiFi calls to the specified number, enable this check box.

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46 User profile management

Table 14 Lines configuration fields (cont’d.)

Call Forward Reminder

Call Forward To

If WiFi call forwarding is enabled, the mobile device briefly rings whenever a call is forwarded to the number specified.

WiFi calls are forwarded to this number. To ensure that you enter a valid telephone number or SIP URI, perform the following test:

Enable the Call Forwarding feature for the user (device A).

From another device (device B), call the address for this line (typically the phone or extension number).

If device A rings, the feature is configured correctly. Otherwise, the feature is not configured correctly and you must enter a new phone number or SIP URI.

6 Select the Source System Profile tab. 7 In the System Profile box, select the system profile for your

organization.

Configuration information is imported from the system profile to

the new user profile. 8 Click Deploy.

The user profile is added to the system and deployed to the user.

If Email Dispatch is enabled, the user receives an e-mail that

contains the user’s license key and instructions to perform the

following tasks:

• Obtain and install the Mobile Console software.

•

• Obtain the configuration file

If Email Dispatch is disabled, you must locate the user’s license

key in the .../AdminTool_nortel/profiles directory. The naming

format for license keys is <PIN>_license.txt. You must rename

the file (delete the <PIN>_ from the file name) before you send

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Install the license key on the mobile device.

To obtain the configuration file, users can start the Mobile Console. Alternatively, they can select Tools > Settings > Advanced > Download Config.

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Page 47

it to the user. For more information, see Procedure 5 “Manually

delivering user license keys and instructions” (page 32).

Bulk user proﬁle deployment

If you must simultaneously deploy multiple user profiles, use the Bulk Deployment feature. With the Bulk Deployment feature, you enter configuration information in a single comma-separated value (CSV) file, which you import to the Administration Tool.

Procedure 9 Executing a bulk user proﬁle deployment

Step Action 1 Add user-specific data for all of the user profiles that you want to

configure in a spreadsheet program.

Arrange the data in columns as described in Table 15 "Bulk user

profile data columns" (page 47).

Bulk user profile deployment 47

--End--

Populate the columns from left to right and do not include the

column names in the CSV file.

Table 15

Bulk user profile data columns

User Name First Name Last Name Extension

Number

Enter the username (or example, johnSmith). Enter the user’s first name. Enter the user’s last name. Enter the user’s extension (if applicable).

ATTENTION

The User Name, First Name, Last Name, and Extension Number fields are not added to the user configuration file or the license key. These fields provide extra information, which makes it easier to keep track of multiple user profiles within your organization.

Email Address

Organization

Enter the user’s e-mail address.

Enter the organization for this user profile. A single enterprise or host provider can have multiple organizations.

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Table 15 Bulk user profile data columns (cont’d.)

Address

Display Name

Line Label

Line ID

Enter the user’s SIP username, which is typically an extension such as 2701.

ATTENTION

To register to a CS 1000 SPS, the SIP username must match the SPS User Endpoint username configured on the SPS.

Enter the name that other users will see on their devices (if supported) during calls or SMS sessions..

Create the label that appears on the WiFi line button in the Call Dialpad screen. The label is restricted to a maximum of three alpha-numeric characters.

The default label is P1. Enter the ID (username) for SIP authentication.

Example: johnsmith

ATTENTION

To register to a CS 1000 SPS, the SIP authentication username must match the SPS User Endpoint username configured on the SPS.

Password

ATTENTION

Although some columns, such as Address and Display Name, do not appear on the Administration Tool interface, you must configure them in the .CSV file.

2 Save the file in .CSV format to a location that you can access

with the Administration Tool.

3 Start the Administration Tool. 4 Select the Bulk Deployment tab. 5 Click Browse. 6 Locate the .CSV file, and click Open.

In a correctly configured CSV file, the user-specific data

populates the Bulk Deployment list.

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Enter the password for SIP authentication.

Example: 95786

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User profile management 49

7 In the System Profile box, select a system profile.

The system profile imports the Configuration information to the

new user profile. 8 Click Deploy All.

To indicate that the deployment is in progress, an hourglass

appears.

The user profiles are added to the system and deployed to the

users. If Email Dispatch is enabled, the users receive an e-mail

that contains their license key and instructions to perform the

following tasks:

•

Obtain and install the Mobile Console software.

• Install the license key on the mobile device.

•

Obtain the configuration file To obtain the configuration file, users can start the Mobile Console. Alternatively, they can select Tools > Settings > Advanced > Download Config.

If Email Dispatch is disabled, you must locate the user’s license

key in the .../AdminTool_nortel/profiles directory. The naming

format for license keys is <PIN>_license.txt. You must rename

the file (delete the <PIN>_ from the file name) before you send

it to the user. For more information, see Procedure 5 “Manually

delivering user license keys and instructions” (page 32).

User proﬁle management

With the User Profile Browser you can perform the following management tasks:

•

Search through the complete list of user profiles.

• Select a single user profile to update and redeploy.

•

Select multiple user profiles to update and redeploy in bulk.

• Reset user profiles.

• Determine the number of user profile licenses that are associated with

a particular organization.

The User Profile Browser displays the complete list of user profiles for your organization. For an example, see Figure 7 "User Profile Browser" (page

50).

--End--

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50 User profile management

Figure 7 User Profile Browser

Access the User Profile Browser from the User Profile tab. For more information, see the following procedures:

• Procedure 10 “Searching for user profiles” (page 50)

• Procedure 11 “Redeploying a single user profile” (page 51)

• Procedure 12 “Redeploying multiple user profiles” (page 52)

• Procedure 13 “Resetting a user profile” (page 53)

Search for a user profile

You can search for a particular user profile by changing the sort order and filter options or by scrolling through the list. For more information, see

Procedure 10 “Searching for user profiles” (page 50).

Procedure 10 Searching for user profiles

Step Action 1 Start the Administration Tool.

2 Select the User Profile tab. 3 Click User Profile Browser. 4 To scroll through the list, drag the scroll bar on the right side of

the User Profile Browser.

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User profile management 51

5 To change the sort order of the list, click a column title. 6 To filter the list, enter your filter criteria in the text box and select

a filter option from the list.

The following filter options are available:

• User Name

•

First Name

•

Last Name

• Extension

• Email

•

Organization

•

Template

7 To close the User Profile Browser, click the X in the upper right

corner of the User Profile Browser.

--End--

Single user redeployment

You select an individual user profile in the Profile Browser and load it on the User Profile page where you update all parameters except the PIN field. After the updates are complete, you redeploy the user profile to the user. For more information, see Procedure 11 “Redeploying a single user

profile” (page 51).

ATTENTION

Redeployment does not use an extra license key.

Procedure 11 Redeploying a single user profile

Step Action 1 Start the Administration Tool.

2 Select the User Profile tab. 3 Click User Profile Browser. 4 Search the list to locate the user profile that you want to

redeploy.

5 Select the user profile that you want to redeploy. 6 Click Load.

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52 User profile management

7 Select the Contact Information tab, and update user-specific

8 Select the Lines tab, and update user-specific information. 9 Select the Source System Profile tab, and associate a new

10 Click Deploy.

information.

system profile to the user profile.

The user profile redeploys to the user. If Email Dispatch is

enabled, the user receives an e-mail with instructions to perform

the following task:

On the Mobile Console, select Tools > Settings > Advanced, and

click Download Config.

If Email Dispatch is disabled, you must locate the user’s license

key in the .../AdminTool_nortel/profiles directory. The naming

format for license keys is <PIN>_license.txt. You must rename

the file (delete the <PIN>_ from the file name) before you send

it to the user. For more information, see Procedure 5 “Manually

delivering user license keys and instructions” (page 32).

--End--

ATTENTION

The user need not reinstall the license key that is attached to the automated e-mail notification.

Exception: If information related to the FTP site for configuration files changes, the user must delete the original license key and install a new one.

Bulk user profile redeployment

You can select multiple profiles in the User Profile Browser and apply a new template. All user profiles are redeployed simultaneously. For more information, see Procedure 12 “Redeploying multiple user profiles” (page

52).

ATTENTION

Redeployment does not use extra license keys for the user profiles that you update.

Procedure 12 Redeploying multiple user profiles

Step Action 1 Start the Administration Tool.

2 Select the User Profile tab. 3 Click User Profile Browser.

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User profile management 53

4 Search the list to locate the user profiles that you want to

redeploy. 5 Use Control+Shift and Control+Alt to select the user profiles

that you want to redeploy.

6 From the Apply Templates list, select a system profile. 7 Click Deploy.

The user profile redeploys to the selected users. If Email

Dispatch is enabled, the users receive an e-mail with instructions

to perform the following task:

On the Mobile Console, select Tools > Settings > Advanced, and

click Download Config.

If Email Dispatch is disabled, you must locate the user’s license

key in the .../AdminTool_nortel/profiles directory. The naming

format for license keys is <PIN>_license.txt. You must rename

the file (delete the <PIN>_ from the file name) before you send

it to the user. For more information, see Procedure 5 “Manually

delivering user license keys and instructions” (page 32).

--End--

ATTENTION

The users need not reinstall the license key that is attached to the automated e-mail notification.

Exception: If information related to the FTP site for configuration files changes, the users must delete the original license key and install a new one.

Reset user profiles

When you reset a user profile, you delete all information for that profile and make the associated PIN and license available for allocation to another user. For more information, see Procedure 13 “Resetting a user profile”

(page 53).

Before you reset user profiles, notify the users that they cannot use the MCC 3100 for Windows Mobile Dual Mode application.

Procedure 13 Resetting a user profile

Step Action 1 Log on to the Administration Tool.

2 Select the User Profile tab. 3 In the User Profile panel, click User Profile Browser.

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4 Search through the list to locate the user profile you want to

5 Select the user profile. 6 Click Reset.

Database backup

To ensure that user profile information is not lost, periodically back up the database. Nortel recommends that you configure your system to perform an automatic backup on a nightly basis.

Back up the following files and directory:

•

data.data file

•

data.script file

•

data.backup file

•

data.properties file

reset.

--End--

•

templates directory

User-level management

After the Mobile Console application installation is complete, Nortel recommends that users save a backup copy of their validated license key (lsave.txt) to a safe location, such as their desktop computer. If the user accidentally erases the license key or resets the mobile device, the user can use the backup to reinstall the license key.

A backup copy of each user’s license key is also stored on the administration computer in the .../AdminTool_nortel/profiles directory.

ATTENTION

A validated license key is linked to a single device. You cannot validate a license key on one device and install the same license key on another. You cannot install a license key on multiple devices.

For more information about how to back up and restore the license key, see Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide (NN42030-100).

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Communication Server 1000

This chapter contains information about the following topics:

•

“Overview” (page 55)

• “Nortel Mobile Communication Client 3100 for Windows Mobile” (page

55)

•

“Registration” (page 64)

•

“Source-based routing” (page 65)

Overview

A minimum of one Enterprise Communication Server (ESC) is required. CS 1000 supports the Nortel Mobile Communication Client (MCC) 3100 for

Windows Mobile. The term ECS refers to the CS 1000 (SIP Proxy Server [SPS]).

Nortel Mobile Communication Client 3100 for Windows Mobile

Procedure 14 “Configuring MCC 3100 for Windows Mobile Dual Mode support for CS 1000” (page 55) describes the steps you use to configure

MCC 3100 for Windows Mobile Dual Mode support for CS 1000 users. For more information about Personal Call Assistant (PCA), see Features

and Services Fundamentals - Book 5 of 6 (N to R) (NN43001-106-B5)

Procedure 14 Configuring MCC 3100 for Windows Mobile Dual Mode support for CS 1000

Step Action 1 Configure a PCA to extend calls to the cellular interface of the

MCC 3100 for Windows Mobile Dual Mode.

To use a PCA to extend calls to the cellular interface of a mobile

device, you must deactivate the carrier voice mail service.

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2 Configure a second PCA to extend calls to the WiFi interface of

the MCC 3100 for Windows Mobile Dual Mode. 3 Configure the MCC 3100 for Windows Mobile Dual Mode user

identity and password on the Network Routing Service (NRS).

Dial plan configuration

Figure 8 "CS 1000 Universal Dialing Plan deployment example" (page

56) shows an example of a CS 1000 Universal Dialing Plan (UDP) with

MCC 3100 for Windows Mobile Dual Mode.

Figure 8 CS 1000 Universal Dialing Plan deployment example

--End--

Figure 9 "CS 1000 Coordinated Dialing Plan deployment example" (page

57) shows an example of a CS 1000 Coordinated Dialing Plan (CDP) with

an MCC 3100 for Windows Mobile Dual Mode.

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Figure 9 CS 1000 Coordinated Dialing Plan deployment example

Table 16 "LD 87 TSC configuration" (page 57) describes the commands

that you use to configure the trunk steering code (TSC).

Table 16 LD 87 TSC configuration

Prompt Command Description

REQ NEW Request to create a new entity. FEAT CDP Enter the CDP feature. TYPE TSC Enter the TSC type. TSC <trunk steering

code>

Other Prompts

RLI <route list#> Enter the route list number that is configured

Other Prompts

[RETURN] Press the RETURN key to skip other

Enter the special prefix as the trunk steering code (for example, 99999).

prompts.

for the SIP trunk.

prompts.

E.164 international format numbers

Calls to E.164 fully qualified international format numbers are handled by the SIP Gateway and arrive with a request URI in the SIP INVITE for the following call:

sip: +CCCXXXXXXXX@domain; user=phone

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To support these calls, you must configure the parameters CNTC, NATC, and INTC in LD 15. These parameters ensure that fully qualified numbers within the same country are dialed as national numbers by stripping the country code and adding the national dial prefix.

Example 1 outside of North America

AC1=0, CNTC=31, NATC=0, INTC=00

The URI incoming for the SIP INVITE for the call is:

sip:+31123456789@domain.com;user=phone

The digits sent on the outgoing trunk are: 0123456789

Example 2 within North America

AC1=8, CNTC=1, NATC=1, INTC=011

The URI incoming for the SIP INVITE for the call is:

sip: +12125551212@domain.com;user=phone

The digits sent on the outgoing trunk are: 812125551212

Trunking parameter configuration

You must configure the CS 1000 SIP trunk that receives MCC 3100 for Windows Mobile Dual Mode calls to ESN5. You must also configure all associated Virtual trunks to WNK/WNK. These parameters are required so that MCC calls to the Public Network display the correct CLID and have the same Network Class of Service (NCOS) as a call from the associated CS 1000 telephone.

The Virtual trunk is WNK/WNK if the output from Element Manager, or a terminal window, is:

DES IPTIE TN 081 0 00 02 VIRTUAL TYPE IPTI CDEN 8D CUST 0 XTRK VTRK ZONE 000 TRK ANLG NCOS 0 RTMB 10 3 CHID 3 TGAR 0 STRI/STRO WNK WNK SUPN YES

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AST NO IAPG 0 * CLS UNR DIP WTA LPR APN THFD XREP P10 NTC MID TKID * AACR NO

ATTENTION

You must configure all of the SIP Virtual Trunks to WNK WNK.

The Route Data Block is ESN5 if the output from Element Manager, or a terminal window, is:

TYPE RDB CUST 00 DMOD ROUT 10 DES IPROUTE TKTP TIE ... VTRK YES ZONE 100 PCID SIP ... ANTK SIGO ESN5 STYP SDAT

ATTENTION

If the Route Data Block (RDB) already has associated Virtual Trunks and is configured to SIGO STD, you must remove all Virtual Trunks before you can change the RDB to ESN5.

Enable transfer between trunks

To support transfer from the Nortel Mobile Communication Client 3100 (SIP REFER), you must enable transfer between SIP trunks. For more information, see Procedure 15 “Enabling transfer between SIP trunks”

(page 59).

Procedure 15 Enabling transfer between SIP trunks

Step Action 1 Disable DCH (LD 32).

DIS VTRM <customer#> <route#>

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2 Enable ADAN/NASA (LD 17).

Table 17

LD 17 Enable ADAN/NASA

Prompt Command Description

REQ CHG Request to change. TYPE ADAN Enter the ADAN type. ADAN CHG DCH

Example

DIS VTRM 0 2

<ch#>

CallPilot

Other Prompts

NASA YES Other

Prompts

[RETURN] Press the RETURN key to skip other

prompts.

[RETURN] Press the RETURN key to skip other

prompts.

3 Enable DCH (LD 32).

ENL VTRM <customer#> <route#>

Example

ENL VTRM 0 2

--End--

For CallPilot to send message waiting indicator (MWI) notifications to the MCC 3100 for Windows Mobile Dual Mode, you must configure CallPilot with an alternate DN against the primary DN for the user. The alternate DN must be equal to the PCA target DN used to extend SIP calls to the MCC 3100 for Windows Mobile Dual Mode. The format is:

<MobilityLOC><MCC 3100 username> Example: 888881234567 When CallPilot sends the MWI notification, the following series of events

occurs:

1. CallPilot sends the notification to the CS 1000

2. The CS 1000 sends the notification (an unsolicited SIP message) to

the SPS and on to the MCC 3100 for Windows Mobile Dual Mode

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PCA configuration

As described in Procedure 14 “Configuring MCC 3100 for Windows Mobile

Dual Mode support for CS 1000” (page 55), you can use two PCAs to

extend calls to both interfaces of the Nortel Mobile Communication Client

3100. The target DN of the PCA used to extend calls to the SIP interface of the Nortel Mobile Communication Client 3100 must be in the following format:

<AC><Mobility HLOC><ESN number> The mobility HLOC is a prefix to all mobile user identities on the PCA

target DN. The main purpose of the Mobility HLOC is to provide a digit sequence that is unique within the SIP domain to identify a MCC 3100 for Windows Mobile Dual Mode client that does not conflict with the existing dial plan and routing configuration for their Coordinated Dialing Plan (CDP) and Universal Dialing Plan (UDP) numbers.

Table 18 "LD 15 PCA activation" (page 61) describes the commands that

you use to activate the PCA feature.

Nortel Mobile Communication Client 3100 for Windows Mobile 61

Table 18 LD 15 PCA activation

Prompt Command Description

REQ CHG Request to change PCA status. TYPE FTR The type is Feature and options. CUST Other

prompts PCA ON Turns on the PCA feature. Other

prompts

<customer#> [RETURN] Press the RETURN key to skip other

[RETURN] Press the RETURN key to skip other

Enter a Customer Number (for example, 0).

prompts.

Table 19 "LD 11 PCA configuration" (page 61) describes the commands

that you use to configure the PCA feature.

Table 19 LD 11 PCA configuration

Prompt Command Description

REQ NEW Request to create a new entity. TYPE PCA The type is PCA. TN <virtual TN> Enter a virtual TN (for example, 77 1). DES <any ID> Enter any ID. CUST

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Table 19 LD 11 PCA configuration (cont’d.)

Prompt Command Description

ZONE

<zone#>

Enter a Zone Number.

Other Prompts

KEY <key#> SCR

KEY <key#> Hot P

Other Prompts

[RETURN] Press the RETURN key to skip other

prompts. Enter the primary DN (for example, 0 SCR

[RETURN] Press the RETURN key to skip other

5335).

Enter the target DN (for example, 1 HOT P 9

999995335).

prompts.

Caller ID table

All CS 1000 telephones use the Caller ID table. The Caller ID table is required for the MCC 3100 to correctly build the Caller ID (CLID) for both Private network and Public network calls from a number or extension.

Outgoing SIP calls from the MCG 3100 on behalf of the MCC 3100 for BlackBerry/Nokia use the CLID table configured against the Multiple Appearance Directory Number Redirection Prime (MARP) TN in the Multiple Access Directory Number (MADN) group of the MCC 3100 user

Enterprise Communication Server configuration

Each MCC 3100 for Windows Mobile Dual Mode user is represented by an ECS User Endpoint (UE). Create the UE in the L0 domain that corresponds to the CS 1000 that hosts the user. A typical UE attribute configuration is as follows:

• Username: user’s ESN number (for example, 3435336)

• Tandem gateway endpoint name: none

• L0 directory number (DN): something based on the user’s DN that can

never match in the CDP or UDP This can be the last digit of the Mobility HLOC + User’s ESN DN (for example, 53435336).

• L1 directory number (DN) prefix: leading digits of the Mobility HLOC

that are not already used as part of the L0 directory number (DN), (for example, 55); L1 DN prefix + L0 DN represent the associated PCA Target DN (without AC1 access code)

• Authentication enabled: Authentication on

• Authentication password: xxxxxxx

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Figure 10 ECS user endpoint configuration

Nortel Mobile Communication Client 3100 for Windows Mobile 63

Call Detail Recording

MCC 3100 for Windows Mobile supports Call Detail Recording (CDR) for all calls that are initiated or accepted by the MCC 3100 for Windows Mobile in WiFi mode only.

Interpret the CDR records according to the type of call made or received by the MCC 3100 for Windows Mobile.

Outbound call

For outgoing calls from the MCC 3100 for Windows Mobile in WiFi mode only, the CLID in the CDR record is that of the username of the MCC 3100 for Windows Mobile registered to the NRS-SPS that is originates the call.

Inbound call

For incoming calls the Personal Call Assistant (PCA) on the home CS 1000 extends incoming calls to the MCC 3100 for Windows Mobile through the NRS-SPS.

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For each incoming call the PCA merges two calls: the incoming call to the DN on the CS 1000, and then the outgoing extended call to the MCC 3100 over SIP. Incoming calls to the MCC 3100 for Windows Mobile user generate three CDR records on the home CS 1000:

•

The first CDR record provides details of the incoming call to the Multiple Appearance DN (MADN). In this record, the originator is the caller and destination is the multiple appearance DN where the PCA is configured.

• The second CDR record provides the details of the PCA extended call

to the MCC 3100 for Windows Mobile (the target DN of the PCA). In this record, the originator is the MADN number of the PCA and the destination is the PCA target DN that extends the call to the MCC 3100 for Windows Mobile.

• The third CDR record (generated after the PCA merges the calls)

provides details of the originating and terminating parties in the call.

Registration

Figure 11 "Registration process" (page 65) shows how the MCC 3100 for

Windows Mobile Dual Mode registers to a CS 1000 SPS.

ATTENTION

To register to a CS 1000 SPS, the user profile Address (SIP username) and the Authentication ID (SIP authentication username) must match the SPS User Endpoint username configured on the SPS.

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Figure 11 Registration process

Source-based routing 65

Source-based routing

When registered to a CS 1000 NRS-SPS, the MCC 3100 for Windows Mobile Dual Mode uses the source-based routing feature of the CS 1000 NRS-SPS

Calls made from the MCC 3100 travel to the CS 1000 NRS-SPS and trigger the SBR feature with the tag x-nt-feature=x-nt-home, which is in the request URI of the INVITE sent from the MCC 3100. Rather than routing based on the Request-URI, the SPS routes the call based on the p-asserted-identity (PAI) tag within the INVITE. This method allows the SPS to route the call to the MCC 3100 Windows Mobile users home Call Server. The home Call Server then routes the call based on the TO field included in the original INVITE.

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You create the p-asserted-identity tag by using the following configuration:

•

Tools>Settings>Line 1>ADDRESS—This configuration must route to the users home Call Server by the CS 1000 NRS-SPS.

•

Tools>Settings>Advanced>SBR Prefix—This configuration creates the phone context used by the CS 1000 NRS-SPS to route the above ADDRESS.

ATTENTION

If the SBR Prefix is a series of digits, these prepend to the ADDRESS. If the SBR Prefix is a string, it prepends to the SIP phone-context tag.

For more information, see Figure 12 "WiFi call origination call flow" (page

67).

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Figure 12 WiFi call origination call flow

Source-based routing 67

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Multimedia Communication Server 5100

This chapter contains information about the following topics:

•

“Overview” (page 69)

• “MCS 5100 configuration” (page 69)

•

“Registration” (page 69)

Overview

A minimum of one Enterprise Communication Server (ECS) is required. MCS 5100 supports the Nortel Mobile Communication Client 3100 for

Windows Mobile Dual Mode. The term ECS refers to the MCS 5100 Session Manager.

MCC 3100 for Windows Mobile Dual Mode supports both Campus and Geographic Redundancy.

MCS 5100 conﬁguration

To add MCC 3100 for Windows Mobile Dual Mode users, you can use their existing SIP user accounts or, for new users, create new SIP user accounts.

Registration

The MCC 3100 for Windows Mobile Dual Mode registers as a new User Agent, as another instance of an existing SIP Account.

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Appendix Sample e-mail text

This appendix contains the text of the sample e-mail template. Subject: MC Configuration From: Admin This e-mail explains how to install or upgrade the MCC 3100 for Windows

Mobile Dual Mode application on your Windows Mobile device. Please review all steps before proceeding.

New Installation:

1. Obtain the MCC 3100 for Windows Mobile Dual Mode software from

www.domain.com. Install the software by following the procedure found in the Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide (NN42030-100).

Use MS ActiveSync to copy your license key (attached to this e-mail) to the \MyDocuments folder on your Windows Mobile device.

Connect your Windows Mobile device to the Internet via a WiFi or cellular network connection.

4. Start the MCC 3100 for Windows Mobile Dual Mode application. Your

license key is validated and your configuration file is automatically downloaded. You may now start using the MCC 3100 for Windows

Mobile Dual Mode. End of procedure-----------------------------------------------------------------Upgrade Installation:

1. Connect your Windows Mobile device to the Internet via a WiFi or

cellular network connection.

2. Start the MCC 3100 for Windows Mobile Dual Mode application.

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72 Sample e-mail text

3. Select Tools > Settings > Advanced.

4. Click Download Config. Your updated configuration file is automatically

downloaded.

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Index

advanced conﬁguration 35 application interface 19 audio conﬁguration 34 authentication conﬁguration 40 automated e-mail notiﬁcation 46, 49, 53

backing up the database 54 bulk deployment 22 Bulk Deployment page 22 bulk user

deployment 47 redeployment 52

closing the application 26 contact information conﬁguration 43

database, backup 54 deployment

multiple users (bulk) 47

single user 43 dialing plan conﬁguration 38 document conventions 12

terminology 13

text 12

e-mail conﬁguration 29 e-mail template 30

updating 31 Email Dispatch feature 30

ﬁrewall conﬁguration 33 FTP conﬁguration 28

gateway conﬁguration 39

IKE proposal conﬁguration 40 installation requirements 18

hardware 18

software 18 installing the application 25 IPSec conﬁguration 41

legacy products 11 license key 52–53 line conﬁguration 44

Personal Call Assistant 16 proxy conﬁguration 33

redeployment

multiple users (bulk) 52

single user 51 repository conﬁguration 28

searching for users 50 Session Initiation Protocol 16 shutdown 26

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single user deployment 43 source system proﬁle 46 starting the application 26 startup 26 system

conﬁguration 28 preparation 18, 27 proﬁle 32

setup 28 System Conﬁguration page 19 system proﬁle

creating, new 33

updating 42 System Proﬁle page 20 system setup

e-mail template 30

system proﬁle, new 33

system proﬁle, updated 42 systems 12

user proﬁle

bulk

deployment 47

redeployment 52 deployment 19 searching 50 single

deployment 43

redeployment 51

User Proﬁle Browser 49 User Proﬁle page 21

VPN

enable 39 new 39

VPN proﬁle 39

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Sourced in Canada

Release: Publication: NN42030-601 Document status: Standard Document revision: 02.01 Document release date: 9 May 2008

To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback.

www.nortel.com

LEGAL NOTICE

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

2.1

All other trademarks are the property of their respective owners.

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