Avaya Mobile Communication 3100 User Guide

Nortel Mobile Communication 3100

Nortel Mobile Communication Client 3100 for Nokia User Guide

Nortel Mobile Communication 3100 Release: 3.0 Publication: NN42030-102 Document status: Standard 03.08 Document release date: July 2009

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This document contains Nortel confidential and proprietary information. It is not to be copied, disclosed or distributed in any manner, in whole or in part, without Nortel’s express written authorization. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, the Nortel logo, and the Globemark are tra d em a rks of Nor tel Networks.

All other trademarks are the property of their respective owners.

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Your new Nortel MCC 3100 for Nokia application . . . . . . . . . . 7

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Nortel MCC 3100 for Nokia feature overview . . . . . . . . . . . . . 10

Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System and network requirements . . . . . . . . . . . . . . . . . . . . . 13

Supported devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Device usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Server specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Cellular data plan use of MCC 3100 for Nokia . . . . . . . . . 16

Contents

Subscriber identity module (SIM) card . . . . . . . . . . . . . . . . . . 17

Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing the MCC 3100 for Nokia software from a computer 20

Installing the MCC 3100 for Nokia software over the air . . . . 22

Upgrading the MCC 3100 for Nokia

software from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Upgrading the MCC 310 0 for Nok i a so ftwa r e over th e air . . . 26 Moving the MCC 3100 for Nokia icon to the menu screen . . . 27

Uninstalling the MCC 3100 for Nokia software . . . . . . . . . . . . 28

Nortel Mobile Communication Client 3100 for Nokia User Guide 3

Contents

Installing security certificates . . . . . . . . . . . . . . . . . . . . . . . . . 28

MCC 3100 for Nokia configuration . . . . . . . . . . . . . . . . . . . 29

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . 31

Configuring your Personal preferences . . . . . . . . . . . . . . . . . 35

Configuring your Call settings . . . . . . . . . . . . . . . . . . . . . . . . . 38

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Starting and exiting the MCC 3100 for Nokia application . . . . 41

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Hiding the MCC 3100 for Nokia application . . . . . . . . . . . . . . 42

Overview of the main screen . . . . . . . . . . . . . . . . . . . . . . . . . 43

Status pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Recent link and preview pane . . . . . . . . . . . . . . . . . . . . . 44

Friends link and preview pane . . . . . . . . . . . . . . . . . . . . . 44

Groups link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Corp Dir link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contacts link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Accessing screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Green call and red hangup buttons . . . . . . . . . . . . . . . . . 46

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Placing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Calling a friend or contact . . . . . . . . . . . . . . . . . . . . . . . . 49

Calling from your extension . . . . . . . . . . . . . . . . . . . . . . . 50

Advanced call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Dialing an emergency number . . . . . . . . . . . . . . . . . . . . . 52

Device handoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

4 NN42030-102 MC 3100 3.0 Standard 03.08 July 2009

Contents

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Working with friends and contacts . . . . . . . . . . . . . . . . . . . . . 55

Managing contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Adding a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Importing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Managing friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Adding a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Editing and deleting a friend . . . . . . . . . . . . . . . . . . . . . . . 63

Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 64

Managing presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Changing your presence status . . . . . . . . . . . . . . . . . . . . 65

Adding a custom presence status . . . . . . . . . . . . . . . . . . 66

Viewing the presence status of your friends . . . . . . . . . . 66

Understanding the presence status of your friends . . . . . 68

Clearing the presence status of your friends . . . . . . . . . . 69

Using the Mid-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Call swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Three-party conference call . . . . . . . . . . . . . . . . . . . . . . . 71

Speaker mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Sending Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Sending an IM to a single contact . . . . . . . . . . . . . . . . . . 72

Instant message history indicators . . . . . . . . . . . . . . . . . . 72

Sending a message to multiple contacts . . . . . . . . . . . . . 72

Adding a phrase to an instant message . . . . . . . . . . . . . . 73

Clearing the IM history . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Receiving instant messages . . . . . . . . . . . . . . . . . . . . . . 74

Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Adding a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Nortel Mobile Communication Client 3100 for Nokia User Guide 5

Contents

Adding users to a group . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Managing users in a group . . . . . . . . . . . . . . . . . . . . . . . . 78

Managing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Placing and managing instant conference . . . . . . . . . . . . 79

Managing instant conferences . . . . . . . . . . . . . . . . . . . . . 81

Logging Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Viewing entries on the main screen . . . . . . . . . . . . . . . . . 84

Viewing entries on the Logs screen . . . . . . . . . . . . . . . . . 86

Sorting entries on the Logs screen . . . . . . . . . . . . . . . . . 86

Deleting entries in the Logs screen . . . . . . . . . . . . . . . . . 86

Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Calling the voice mail system . . . . . . . . . . . . . . . . . . . . . . 87

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

6 NN42030-102 MC 3100 3.0 Standard 03.08 July 2009

Welcome

This section contains the following topics:

• “Your new Nortel MCC 3100 for Nokia application” on page 7

• “New in this release” on page 7

• “Nortel MCC 3100 for Nokia feature overview” on page 10

• “Language support” on page 11

• “Related publications” on page 12

Your new Nortel MCC 3100 for Nokia application

The Nortel Mobile Communication Client 3100 (MCC 3100) for Nokia application allows you to achieve real-time communication with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and Nortel Communication Server. The term Communication Server means all communication servers that MC 3100 supports. For more information, see the MC 3100 Product Bulletin at www.nortel.com

New in this release

The following sections detail what’s new in Nortel Mobile Communication Client 3100 for Nokia User Guide (NN42030-102) in Nortel Mobile

Communication 3100 Release 3.0.

Features

Nortel Mobile Communication 3100 (MC 3100 ) Release 3.0 introduces an over the air installation and upgrade option.

This release contains new information about Mid-call features:

• “Call hold and retrieve” on page 69

• “Call transfer” on page 70

Nortel Mobile Communication Client 3100 for Nokia User Guide 7

Welcome

• “Call swap” on page 70

• “Three-party conference call” on page 71

• “Speaker mode” on page 71

Other changes

The following updates occurred:

• Usability enhancements.

• Welcome section added, containing material from other sections.

• Getting started section added, containing material from other sections.

• Document reformatted following NCDS standards.

• Contents updated with feedback from reviewers.

Revision history

July 2009

Stan dard 03.08. This document is issu ed to support Nortel Mobile Communication Release 3.0 and the Communication Server 2100 (CS 2100). A comment is added to indicate that the CS 2100 does not support the Device handoff feature.

Januray 2009

Stan dard 03.07. This document is issu ed to support Nortel Mobile Communication Release 3.0. Updated the System Requirements table in Getting Started section and technical content in Software Installation section.

January 2009

Stan dard 03.06. This document is issu ed to support Nortel Mobile Communication Release 3.0. Updated to corr ec t for mat t ing errors.

8 NN42030-102 MC 3100 3.0 Standard 03.08 July 2009

December 2008

Stan dard 03.05. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updated the Nokia feature overview and added the procedure “Dialing an emergency

number” on page 52.

December 2008

Stan dard 03.04. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to include links to multimedia presentations and to “Cellular data

plan use of MCC 3100 for Nokia” on page 16.

November 2008

Stan dard 03.03. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to corr ect content in “Device handoff” on page 53.

November 2008

Stan dard 03.02. This document is issu ed to support Nortel Mobile Communication 3100 Release 3.0. Changes were made to the installation and upgrade procedures.

Welcome

September 2008

Stan dard 03.01. This document is issued to support Nortel Mo bile Communication 3100 Release 3.0.

April 2008

Stan dard 02.01. This document is issu ed to support Nortel Mobile Communication 3100 Release 2.1.

October 2007

Standard 01.02. This document is up-issued to contain fixes for configuring Mobile Communication Gateway 3100 addre sses and revised Outgoing Call Service DN requirements.

Nortel Mobile Communication Client 3100 for Nokia User Guide 9

Welcome

September 2007

Standard 01.01. This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.0.

Nortel MCC 3100 for Nokia feature overview

MCC 3100 for Nokia extends the enterprise collaboration functionality to a Nokia mobile device using a data (Internet) connection over the ce llular and WiFi network. With MCC 3100 for Nokia, you can perform the following tasks:

• Track the presence status of your mobility enabled friends.

• Send instant messages to your mobility enabled friends.

• Designate contacts as friends in order to track their presence.

• Manage your friends and contacts using the MCC 3100 local directory.

• Search for friends in the Corporate Directory and the MCC 3100 local directory.

• Click a friend to send an instant message (IM) or place a call.

• Use the logs to view your most recent incoming and outgoing calls, voice mail indicator, and system events.

• Receive a message waiting indication (MWI) when you rece ive a new voice mail message.

• Create a friend group containing multiple friends and then initiate an ad hoc conference call to the group members.

• Redirect your incoming calls to alternative contact locations (for example, home, other1, other2).

• Associate a single number with all of your outbound calls.

• Automatically download your configuration settings, including a list of valid emergency numbers, from the Nortel Mobile Communication Gateway 3100 (MCG 3100).

10 NN42030-102 MC 3100 3.0 Standard 03.08 July 2009

Welcome

• When you dial an emergency number (for example, 911) on the MCC 3100 for Nokia, the system automatically switches to the native device phone in order to place a call. Your administrator configures the emergency telephone numbers in the MCG 3100.

• Use the following call modes: — Call-me-First—In this mode, your calls are set up in two stages.

First, the system calls you. After you answer, the system calls the other party.

— Direct Outbound—In this mode, you can initiate calls directly from

your Nokia device to other parties. For more information, see “Call modes” on page 48. Note: You must configure your Outgoing Call Service DN in the

MCC 3100 settings before you can use the Direct Outbound call mode. Your system administrator provides the Outgoing Ca ll Servic e DN to allow direct MCC 3100 calling from your Nokia device.

• Available telephony features: — call hold and retrieve — call transfer—supervised and unsupervised — call swap — three-way conference call — speaker mode. Note: If you are connected to a 3G network, you ca n exchange

instant messages and track presence while you are engaged in a voice call.

Language support

MCC 3100 for Nokia supports the following languages:

•Chinese

•Dutch

• English

•French

Nortel Mobile Communication Client 3100 for Nokia User Guide 11

Welcome

•German

• Japanese

• Norwegian

•Swedish

When you install the client loads using the over the air download method, the system recommends a different load. You can select download the recommended software or you can select the software for another language (as long as your device supports the chosen language). For example, if you change the language from English to French on the device, the system will recommend a French load instead of an English load.

Related publications

The following publications relate to the MCC 3100 for Nokia:

• Nortel Mobile Communication Client 3100 for Nokia Quick Reference

(NN42030-106)

• Nortel Mobile Communication 3100 Planning and Engineering

(NN42030-200)

• Nortel Mobile Communication 3100 Installation and Commissioning

(NN42030-300)

• Nortel Mobile Communication 3100 Release Notes (NN42030-404)

• Nortel Mobile Communication 3100 Administration and Security (NN42030-600)

12 NN42030-102 MC 3100 3.0 Standard 03.08 July 2009

Getting started

This section contains the following topics:

• “Before you begin” on page 13

• “System and network requirements” on page 13

• “Subscriber identity module (SIM) card” on page 17

• “Battery life” on page 17

• “Accessing Help” on page 18

Before you begin

Before you install the MCC 3100 for Nokia application, complete the following checklist:

• Install the Nokia PC Suite software and ensure it is working properly.

• Become familiar with navigation and data entry methods for your Nokia device.

System and network requirements

The MCC 3100 for Nokia has the following system requirements.

Important Notice:

Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks. Users should

Nortel Mobile Communication Client 3100 for Nokia User Guide 13

Getting started

check that their headsets meet their respective National or International Acoustic and Safety requirements.

Table 1: System requirements

Hardware and software

Type

Operating system Symbian v7.0

*The operating system includes Java software (J2ME, MIDP 2.0, CLDC 1.1).

Languages supported English, French, German, Japanese,

Chinese, Norwegian, Dutch, and Swedish. Network interface Internet access. Nokia device Nokia E50, E51, E60, E61, E62, E65, E71,

E90, N95 series device. Battery Charged battery in your device. Other hardware A desktop or laptop PC with a USB port.

A USB connection cable. Other software Nokia PC Suite software installed on your

desktop or laptop PC (to transfer the files to

the device).

A zipped file contains the MCC 3100 for Nokia software and documentation. Extract the contents of this file to a folder on your computer before you install the software.

The zip file contains the following files:

• MCC3100_N.jad, the MCC 3100 auto configuration file

• MCC3100_N.jar, the MCC 3100 application

• MCC3100Service-1-7-0.sis, an enhancement support file

• Properties

• Nortel_Eula.html.

14 NN42030-102 MC 3100 3.0 Standard 03.08 July 2009

Getting started

For installation information, see “Software installation ” on pa g e 19.

Supported devices

The MCC 3100 is compatible with the Nokia E60, E61, and E65 devices. For a list of the latest supported devices, see the MC 3100 Product

Bulletin at www.nortel.com

Device usage

Functionality can be accessed using the keys and buttons in the following table.

Table 2: Key and button functionality

Key or button Description

5-way scroll key Use to scroll through screens and menus, and to

selects settings.

Selection keys Use to perform the functions indicated by the

text above it (for example, Menu Selection). Call key Use to dial numbers and answer calls. End key Use to end or reject a call. Menu key Use to open the main menu. Number keys Use to enter numbers and characters.

Network specifications

The following network specifications are required:

• Cellular network subscription

• Cellular Internet access (for example, GPRS, EDGE, CDMA 1xRTT, or EVDO)

Server specification

The corporate network requires a minimum of one Communication Server to support MCC 3100 for Nokia.

Nortel Mobile Communication Client 3100 for Nokia User Guide 15

Getting started

The corporate network must have an MCG 3100 to deploy MCC 3100 for Nokia. Dedicated commercial off the shelf (COTS) server platforms support the MCG 3100 software.

For MCG 3100 installation information, see Nortel Mobile Communication 3100 Installation and Commissioning (NN42030-300).

Cellular data plan use of MCC 3100 for Nokia

Table 3 "Cellular data plan usage" on page 16 show the approximate

data usage for various MCC 3100 functions.

Table 3: Cellular data plan usage

Command Bytes (Approximate)

Login 1000 Logout 900 Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call (Call-me-First) 1000 Outgoing call (Direct) 1000 MWI Update 500 Client polling (every 240 seconds) 700

Sample calculation

Using the following assumption for a MCC 3100 user:

• 5 logon or logout attempts per day.

• 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.

• 5 message waiting indicator updates per day.

The following calculations show data usage per month, assuming 20 work days per month:

16 NN42030-102 MC 3100 3.0 Standard 03.08 July 2009

Getting started

Logon and logout attempts ((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes 3 calls per hour (2 inbound, 1 outbound) during an 8 hour day ((2 * 800) + 2 * 900) + 1000) * 8 * 20 = 704 000 bytes 5 message waiting indicator updates 500 * 20 = 10 000 bytes Client polling (every 240 seconds or 15 an hour) 15 * 700 * 24 hours * 30 days = 7 560 000 bytes The sum of cellular data use per month is: 190 000 + 704 000 + 10 000 + 7 560 000 = 8 464 000 bytes.

Subscriber identity module (SIM) card

You can change the SIM card in your device. As long as the new SIM card supports a data connection, the device sends the telephone number associated with the SIM to the MCG 3100 during the log on process. You continue to make and receive calls without changing your client configuration. People calling you do not dial different telephone numbers when you change SIM cards.

Battery life

The battery life of your MCC 3100 device will vary, depending on the amount of use. While operating in standby mode, you can expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network.

There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then you should contact Nortel Support to discuss the scenario.

Nortel Mobile Communication Client 3100 for Nokia User Guide 17

Getting started

Accessing Help

The MCC 3100 for Nokia includes embedded, context-sensitive help for the following topics:

• Emoticon Icons: describes the instant message emoticon icons

• Presence: describes the presence status icons

• Log: describes the log icons

• Abbreviations: explains terms that appear in the Call screens

• About: provides the MCC 3100 for Nokia software version num be r

Accessing help

1. From any screen, select Options, Help. The Help screen displays information related to the previous screen.

For example, if you select help from the Logs screen, the Logs topic displays.

2. Change topics by selecting a different item from the menu or list.

18 NN42030-102 MC 3100 3.0 Standard 03.08 July 2009

Software installation

This section contains the following topics:

• “Installing the MCC 3100 for Nokia software from a computer”

on page 20

• “Installing the MCC 3100 for Nokia software over the air” on

page 22

• “Upgrading the MCC 3100 for Nokia software from a computer”

on page 24

• “Upgrading the MCC 3100 for Nokia software over the air” on

page 26

• “Moving the MCC 3100 for Nokia icon to the menu screen” on

page 27

• “Uninstalling the MCC 3100 for Nokia software” on page 28

• “Installing security certificates” on page 28

This section describes how to install, upgrade, and uninstall the Nortel Multimedia Communication Client 3100 (MCC 3100) for Nokia on a supported Nokia device. There are two ways to install or upgrade the MCC 3100 for Nokia: from a computer or over the air.

Before you install or upgrade the MCC 3100 for Nokia software from a computer, ensure that your Nokia device and yo ur PC are conn e cte d using a Universal Serial Bus (USB) cable and ensure that Nokia PC Suite software is installed on your PC.

Note 1: Ensure that your device has the correct date and time. Note 2: In some cases, it is necessary to remove the existing

software components prior to performing an upgrade. Check with your system administrator or read the release notes before proceeding with an upgrade.

Note 3: If you are upgrading from an earlier release, you must perform an initial software installation, not an upgrade. After reinstalling the software, change the MCG 3100 address on the

Nortel Mobile Communication Client 3100 for Nokia User Guide 19

Software installation

Systems Settings screen if instructed to do so by your system administrator.

Note 4: If you wish to use HTTPS with certificates you should install the certificate prior to installing the MC 3100 client.

Use the following procedures to install, upgrade, and uninstall the MCC 3100 for Nokia software.

Installing the MCC 3100 for Nokia software from a computer

You can use your desktop PC or laptop to install or upgrade the MCC 3100 software. After downloading the latest software load, you install it on your Nokia device using a USB connection.

Prior to installation, install the Nokia PC Suite on your computer and configure the device with the correct date and time.

The following procedure details the steps required to install the MCC 3100 for Nokia software from a computer.

Installing the MCC 3100 for Nokia software (new install) from a computer

1. On your computer, open a web browser and enter the secure (HTTPS) or regular (HTTP) address of the User Portal:

ECM systems https://<hostname>/adminserver/userportal.html non-ECM

systems

Note: Obtain the correct hostname and port settings from your system administrator

2. Use the controls to locate the software file you require for your device, and click Download.

3. Click Save.

20 NN42030-102 MC 3100 3.0 Standard 03.08 July 2009

http://<hostname>:8282/adminserver/userportal.html https://<hostname>:8553/adminserver/userportal.html

Software installation

4. Navigate to the folder where you want to store the software files and click Save.

5. Extract the following files from the zip file and save them to a folder on your computer:

— MCC3100_N.jad—Describes and configures the application. — MCC3100_N.jar—Application archive. — MCC3100Service-1-7-0.sis—Usability enhancements module. — Properties — Nortel Eula.html

6. Connect the device to your computer using a universal serial bus (USB) cable.

7. Select Start, Programs, Nokia PC Suite, Nokia PC Suite.

8. Click File Manager. The Nokia Phone Browser window appears.

9. Use the browser to locate the software files you extracted, and then select and copy them.

10. Paste the files into the Nokia Phone Browser, Nokia <model>,

Phone memory, Data, Installs directory. See Figure 1 "Nokia

phone browser installs" on page 21.

Figure 1: Nokia phone browser installs

Nortel Mobile Communication Client 3100 for Nokia User Guide 21

Software installation

11. On your Nokia device, press the Menu key. The Menu screen appears.

12. Select Tools, App. mgr The Applications Manager appears.

13. In the Applications Manager, highlight MCC3100-N.jad.

14. Select Options, Install.

15. Follow the prompts to install the application.

16. In the Applications Manager, highlight MCC3100Service-1-7-0.sis.

17. Select Options, Install.

18. Follow the prompts to install the SIS file.

19. Optionally, move the MCC 3100 for Nokia application icon to the menu screen of your Nokia device. For more information, see

“Upgrading the MCC 3100 for Nokia software from a computer” on page 24.

Note: If an error occurs during installation, you may see one of the following messages: Authorization failed; Incorrect certificate; Invalid jar. file. You need to restart the device and follow the installation procedures again.

Installing the MCC 3100 for Nokia software over the air

You can maintain MCC 3100 software directly from your Nokia device using a wireless internet connection (over the air). To complete the initial installation, open a browser on your Nokia device, access the software Web site and download and install the software. To upgrade, see

“Upgrading the MCC 3100 for Nokia software over the air” on page 26.

When you perform an over the air software installation, the system recommends a software load that matches your Nokia device’s oper ating system, features, and language. You can accept the recommendation or

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Software installation

select a different load. For more information, see “Language support”

on page 11.

Click here to view a multimedia presentation on installation of the client (over the air) (www31.nortel.com/ webcast.cgi?id=7483)

The following procedure details the steps required to initially install the MCC 3100 for Nokia software over the air.

Installing the MCC 3100 for Nokia software (new install) over the air

1. On your Nokia device, if the MCC 3100 for Nokia is running, select Quit.

2. Press the Menu key. The Menu screen appears.

3. On the Menu screen, select Web.

4. Use the following address format to access the user por tal Web page: http://<hostname | IP address>:8080/m

https://<hostname | IP address>:8443/m Note: Obtain the actual hostname or IP address and port settings

from your system administrator.

5. Do one of the following: — To install the recommended software load, select the Installable

link.

— To select a different software load, select All other software for

your platform, scroll to a load, and select the Installable link.

6. After the prompt, MCC 3100_N.jad downloaded, select Open/Later, then select Open.

7. Select Yes at the prompt to download and install the MCC 3100 application software.

8. At the prompt to download and install the software, select Yes .

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Software installation

9. Review the following details on the details screen: —Name — Version

10. Select Continue.

11. If the software is already installed, select OK to upgrade it.

12. Choose where you would like to install the application software, either the Phone Mem. or Memory Card. Select Select to continue.

13. After the installation completes, exit the web browser.

14. Optionally, move the MCC 3100 for Nokia application icon to the menu screen of your Nokia device. For more information, see

“Moving the MCC 3100 for Nokia icon to the menu screen” on page 27.

Upgrading the MCC 3100 for Nokia software from a computer

This section describes how to upgrade or reinstall the MCC 3100 for Nokia software. When you upgrade the software, your data is saved automatically.

Upgrading the MCC 3100 for Nokia software from a computer

1. If the MCC 3100 for Nokia is running, stop it by selecting Quit.

1. On your computer, open a web browser and enter the secure (HTTPS) or regular (HTTP) address of the User Portal:

ECM systems https://<hostname>/adminserver/userportal.html non-ECM

systems

Note: Obtain the correct hostname and port settings from your system administrator

2. Use the controls to locate the software file you require for your device, and click Download.

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http://<hostname>:8282/adminserver/userportal.html https://<hostname>:8553/adminserver/userportal.html

Software installation

3. Click Save.

4. Navigate to the folder where you want to store the software files and click Save.

5. Extract the following files from the zip file and save them to a folder on your computer:

6. Connect the device to your computer using a universal serial bus (USB) cable.

7. Select Start, Programs, Nokia PC Suite, Nokia PC Suite.

8. Click File Manager. The Nokia Phone Browser window appears.

9. Use the browser to locate the software files you extracted, and then select and copy them.

10. Paste the files into the Nokia Phone Browser, Nokia <model>, Phone memory, Data, Installs directory.

11. When the Confirm File Replace prompt appears, select Yes to all.

12. On your Nokia device, press the Menu key. The Menu screen appears.

13. Select Tools, App. mgr The Applications Manager appears.

14. In the Applications Manager, highlight MCC3100-N.jad.

15. Select Options, Install.

16. Follow the prompts to install the application.

17. In the Applications Manager, highlight MCC3100Service-1-7-0.sis.

18. Select Options, Install.

19. Follow the prompts to install the SIS file.

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Software installation

20. Optionally, move the MCC 3100 for Nokia application icon to the menu screen of your Nokia device. For more information, see

“Moving the MCC 3100 for Nokia icon to the menu screen” on page 27

Upgrading the MCC 3100 for Nokia software over the air

If you are performing an upgrade from a previous release (2.x), you must perform an over the air initial installation (see “Installing the MCC 3100

for Nokia software over the air” on page 22) and then update the

MCG 3100 address on the Systems Settings screen if instructed to do so by your system administrator.

The following procedure details the steps required to upgrade the MCC 3100 for Nokia software over the air.

Upgrading the software over the air from your Nokia device

1. Start the MCC 3100 for Nokia and log on.

2. From any screen menu, select Options, Help.

3. Choose Options, Software Upgrade. A web browser opens and the software download site displays.

4. Do one of the following: — To install the recommended software load, select the Installable

link.

— To select a different software load, select All other software for

your platform, scroll to a load, and select the Installable link.

5. After the prompt, MCC 3100_N.jad downloaded, select Open/Later, then select Open.

The Details screen appears.

6. Review the following details on the Details screen: —Name — Version — Certificates

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Software installation

7. Select Continue.

8. If the software is already installed, select OK to upgrade it.

9. After installation is complete, exit the web browser.

10. Optionally, move the MCC 3100 for Nokia application icon to the menu screen of your Nokia device and press OK. For more information, see “Upgrading the MCC 3100 for Nokia software

from a computer” on page 24.

Moving the MCC 3100 for Nokia icon to the menu screen

Complete this procedure to make the MCC 3100 for Nokia application icon available on the menu screen of the Nokia device.

Moving the MCC 3100 for Nokia icon to the menu screen

1. On your Nokia device, press the Menu key. The Menu screen appears.

2. Select Installations.

3. Highlight the MCC 3100 for Nokia icon, and then press Options, Move to folder.

4. Select Move To: Menu.

5. Press Back to return to the Menu screen.

6. Highlight the MCC 3100 for Nokia icon, and press Options, Move. A check mark appears in the upper right corner of the icon.

7. Use the five-way scroll key to select the screen position where you want to place the MCC 3100 icon, and then press OK.

The MCC 3100 for Nokia icon moves to the position you selected.

8. Press OK. Note: If you do not move the application icon to the Main screen, then

the MCC 3100 is available in the installat folder.

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Software installation

Uninstalling the MCC 3100 for Nokia software

This section describes how to remove the MCC 3100 for Nokia from your device.

Uninstalling the MCC 3100 for Nokia software

1. Open the Applications Manager from one of the following locations: — Menu

—Tools — App. Mgr

The Applications Manager appears.

2. Highlight MCC 3100 Starter.

3. Select Options, Remove.

4. Select Yes to confirm application removal.

5. After you remove the files and applications, turn the device off, and then back on.

6. Select MCC 3100 from the list and then select Options, Remove, then click Yes to confirm.

Installing security certificates

Your system administrator may send you instructions for installing a security certificate on your Nokia device. When the Certificate Uses prompt appears, you must select the Internet check box.

Note: Install the certificate prior to connecting to the MCG3100.

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