Avaya Message Networking BCM User Manual

BCM Rls 6.0

Message Networking

Task Based Guide

Message Networking

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Message Networking

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Table of Contents

Message Networking ........................................................ 5

Overview .......................................................................................... 5

Required Information ....................................................................... 5

Flow Chart ....................................................................................... 6

Accessing CallPilot Manager ........................................................... 7

Accessing CallPilot Manager from Element Manager ....................................... 7

Accessing CallPilot Manager from Internet Explorer ....................................... 11

General Properties ......................................................................... 13

Configuring General Properties ....................................................................... 13

General Networking Properties Settings ....................................................... 14

Digital Networking Configuration .................................................... 15

Digital Networking Properties .......................................................................... 16

Digital Networking Properties Settings .......................................................... 17

Digital Networking Sites ................................................................................... 18

Network Site Properties Settings ................................................................... 19

Recording the Site Name ............................................................................... 19

Recording Prompts .......................................................................................... 21

Network (Site) Mailboxes ................................................................................. 22

Recording a Network (Site) Mailbox Name ..................................................... 24

AMIS Configuration ........................................................................ 25

AMIS Networking Properties ............................................................................ 25

AMIS Networking Properties Settings ........................................................... 25

AMIS Call Blocking Periods ............................................................................. 26

AMIS Sites ....................................................................................................... 28

AMIS Site Properties Settings ....................................................................... 28

Network (AMIS) Mailboxes .............................................................................. 29

Recording a Network (AMIS) Mailbox Name ................................................... 31

Sending Messages ........................................................................ 31

Sending a Message Using a Network Delivery Mailbox .................................. 31

Norstar Voice Mail Interface (NVM) ............................................................... 31

CallPilot Interface (CP) .................................................................................. 32

Sending a Message Using Site-Based Addressing ......................................... 32

Norstar Voice Mail Interface (NVM) ............................................................... 32

CallPilot Interface (CP) .................................................................................. 33

Sending a Message Using Direct Addressing ................................................. 34

Norstar Voice Mail Interface (NVM) ............................................................... 34

CallPilot Interface (CP) .................................................................................. 35

Avaya Documentation Links .......................................... 36

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Overview

Message Networking links CallPilot or other voicemail systems at different locations. Message Networking uses Digital Networking and/or Audio Message Interchange Specification (AMIS) to let subscribers exchange messages with subscribers at other locations.

Note: You must apply the Message Networking Software Authorisation Code before your system can receive or send network messages. This applies to all networked sites.

Using Message Networking, local subscribers can send messages to mailbox owners at remote sites as if they were on the local site. Message Networking also has the facility to allow subscribers to reply to messages sent from remote sites.

Note: Before commencing Digital Networking configuration, you should ensure that your system has been configured with the correct networking settings (e.g. DNS settings, Gateways etc.) as required.

Required Information

Before commencing with Message Networking configuration, it would be useful to obtain/plan the following information:

 AMIS

o Remote site Auto-Attendant number o Local site telephone number o Logical site prefixes for all sites to be networked o Mailbox numbers on all remote sites

 Digital Networking

o Fully Qualified Domain Name OR IP Address of each site o Remote site prefix (this should be the same as the remote site

mailbox prefix)

o Local SMTP Proxy (if relevant) o Local site prefix o Mailbox numbers on all remote sites

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Configure the Digital Networking Properties: refer to the Digital Networking Properties section of this guide.

Configure the Networking General Properties: refer to the General Properties section of this guide.

Digital Networking

Which method of Networking do you want to configure?

Configure the Network Sites: refer to the Digital Networking Sites section of this guide.

AMIS

Configure the Network (Site) Mailboxes: refer to the Network (Site) Mailboxes section of this guide.

Configure the AMIS Networking Properties: refer to the AMIS Networking Properties section of this guide.

Configure the AMIS Call Blocking Periods: refer to the AMIS Call Blocking Periods section of this guide.

Configure Dialling Translation for the Reply feature: refer to the Dialling

Translation section of the CallPilot Manager & Mailboxes guide.

Configure the AMIS Sites: refer to the AMIS Sites section of this guide.

Configure the Network (AMIS) Mailboxes: refer to the Network (AMIS) Mailboxes section of this guide.

Flow Chart

Use the flow chart below to determine which sections of the guide to use.

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Accessing CallPilot Manager

CallPilot Manager is used to configure Message Networking, and can be accessed using various methods.

Accessing CallPilot Manager from Element Manager

1. To access the Business Element Manager application from the Start Menu, navigate to Start, Programs, Avaya, Business Communications Manager, Business Element Manager.

2. Alternatively, double-click on the Business Element Manager desktop icon.

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3. You will be presented with the Element Manager interface.

4. Open the Network Elements folder and select the IP Address of the BCM.

5. Enter the User Name of the BCM in the User Name field, by default this is nnadmin. Then enter the Password in the Password field, by default the password is PlsChgMe!. Click the Connect button.

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6. A warning screen will appear, read the warning and click OK.

Message Networking

7. You will be presented with the Element Manager interface.

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8. To access CallPilot Manager: Select the Configuration tab, open the Applications folder, select the Voice Messaging / Contact Center link, and then click to Launch CallPilot Manager.

9. You will be presented with a Security Alert Screen. Read the alert and click Continue to this website to continue.

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10. The Main Menu of CallPilot Manager will be launched.

Message Networking

Accessing CallPilot Manager from Internet Explorer

CallPilot Manager can also be accessed directly from Internet Explorer. This method of access is an alternative if you cannot gain access via Element Manager.

1. Open Internet Explorer. In the address bar enter http://<IP Address of BCM>/CallPilotManager.

2. If you are presented with the Certificate Error window, click Continue to this website (not recommended).

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