Avaya Message Networking User Manual
CallPilot
Message Networking
Part No. P0606015 04
23 March 2004
Set Up and Operation Guide
2
CallPilot Message Networking Set Up
and Operation Guide
Copyright © 2003 Nortel Networks
All rights reserved. 2003.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The information
in this document is proprietary to Nortel Networks NA Inc.
The software described in this document is furnished under a license agreement and may be used only in accordance with the
terms of that license.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
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Contents
Chapter 1
About CallPilot Message Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Requirements for setting up Message Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About Message Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Digital and AMIS networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About Digital Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How Digital Networking works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About AMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How AMIS works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ways of sending network messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Site-Based Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Network Delivery Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Direct Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Assigning Message Networking to subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3
Chapter 2
Setting up Digital Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting the Digital Networking properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Configuring your system network properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuring your system if you do not use DNS . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuring Business Communications Manager to use IP addresses . . . . . . . . 16
Configuring CallPilot 100/150 to use domain names or IP addresses . . . . . . . . . 19
Configuring DNS on CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Creating and installing hosts files on CallPilot 100/150 . . . . . . . . . . . . . . . . . . . . 21
Changing your local CallPilot Host name or IP address . . . . . . . . . . . . . . . . . 22
Chapter 3
Setting up AMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting up AMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
AMIS networking properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
About Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Call Blocking periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Example of Call Blocking periods for one day . . . . . . . . . . . . . . . . . . . . . . . . 26
Setting up Call Blocking times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
About Dialing Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
How the Dialing Translation Table works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Phone number Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Examples of Dialing Translation Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Setting the Dialing Translation properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CallPilot Message Networking Set Up and Operation Guide
4 Contents
Building a Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Reviewing entries in the Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Changing an entry in the Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Deleting a Dialing Translation Table entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Testing network message capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Sending a test network message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Chapter 4
Creating network sites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Setting the general networking properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Creating a network site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Changing the properties of a network site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Recording a site name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Deleting a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Disabling Network Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Enabling Broadcast and Group List Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Before you test network message capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
For your local and destination sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
For your local sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
For your destination sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Loopback mailbox numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Disabling Network Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Disabling Network Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Disabling Network Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Disabling Network Messaging through a Class of Service setting . . . . . . . . . 52
Enabling Broadcast Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Enabling Network Group Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Chapter 5
Network Delivery Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
About Network Delivery Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
About creating Network Delivery Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Creating a Network Site mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Creating a Network AMIS mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Changing Network Delivery Mailbox parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Deleting a Network Delivery Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Chapter 6
Troubleshooting Non Delivery Notification messages. . . . . . . . . . . . . . . . 65
Non Delivery Notification messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
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Contents 5
Chapter 7
Message Networking programming record. . . . . . . . . . . . . . . . . . . . . . . . . 71
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
CallPilot Message Networking Set Up and Operation Guide
6 Contents
P0606015 04
Chapter 1
About CallPilot Message Networking
This guide leads a System Administrator through setting up Message Networking and is an
ongoing reference aid. Use this guide if you have a Business Communications Manager or
CallPilot 100/150 system.
Requirements for setting up Message Networking
To use Message Networking you need to know:
• how to use the telephones on your system. If you use Nortel Networks Business Series
Terminals refer to the CallPilot Reference Guide, the CallPilot Manager Set Up and
Operation Guide or the CallPilot Quick Reference Cards.
• if you use Business Communications Manager, which mailbox interface you use.
See the CallPilot Reference Guide for information on how to check which interface you use.
• how to start CallPilot Manager and use the CallPilot Manager interface.
For information see “Starting CallPilot Manager” and “About the CallPilot Manager
interface” in Chapter 2 of the CallPilot Manager Set Up and Operation Guide
7
• if you use Business Communications Manager, how to start Unified Manager and use the
Unified Manager interface.
Refer to the Business Communications Manager Programming Operations Guide.
• specific addressing information about CallPilot and other voice messaging sites on your
network. We recommend that you work with the Network Administrator when you set up
Message Networking.
About Message Networking
Message Networking links your voicemail system with voicemail systems at different locations.
Message Networking uses Digital Networking and Audio Message Interchange Specification
(AMIS) to let subscribers exchange messages with subscribers at other locations.
You must apply the Message Networking Software Authorization Code before your system can
receive or send network messages. Contact your vendor to purchase or trial a software
authorization code for Message Networking.
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8 Chapter 1 About CallPilot Message Networking
Digital and AMIS networking
Message Networking uses two types of networking:
Digital Networking
• transfers messages using an internet or intranet connection using Voice Profile for Internet
Mail (VPIM) to support interconnection to equipment from Nortel Networks and other
vendors
AMIS
• supports an analog transfer protocol that does not require any formal data networking
arrangements
About Digital Networking
Digital Networking links CallPilot and other voicemail systems at different locations. Digital
Networking lets users at different sites exchange voice and fax messages on a network connected
by Transmission Control Protocol/Internet Protocol (TCP/IP). Digital Networking uses Simple
Mail Transfer Protocol (SMTP) to exchange the messages.
Fax messages can be sent and received only on Business Communications Manager systems that
have the Fax option installed. Fax is not available on CallPilot 100/150.
Note: Any voice message that you use send over the Internet using Digital Networking
can be subject to interception by unauthorized parties.
How Digital Networking works
Digital Networking provides voice and fax messaging to mailboxes at different sites on a network.
Each CallPilot site on the network must have Digital Networking installed to send, receive or reply
to network messages.
Network voice messaging occurs between mailboxes at different sites. For example, a message
recorded at an office in Miami, Florida can be transferred directly to the appropriate mailbox at
Vancouver, British Columbia.
Each site on a network is assigned a unique Fully Qualified Domain Name (FQDN). The FQDN
distinguishes a site from every other site on the network. An FQDN is the full name of the site,
including all subdomain and domain names, separated by periods. For example,
arabians.horse.com is an FQDN.
If you use Digital Networking and you do not use DNS to resolve domain names, you can
configure your system and client computers to use an IP address only. How to do this is explained
in Chapter 2.
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Chapter 1 About CallPilot Message Networking 9
About AMIS
Audio Messaging Interchange Specification (AMIS) provides voice messaging to mailboxes at
different sites on a communication network. A network is a collection of offices, locations or sites
connected by telecommunication links. Each site on the network must have AMIS to send, receive
and reply to network messages. Direct AMIS addressing lets local subscribers send a voice
message to any subscriber inside or outside the company who has an AMIS voicemail address.
AMIS networking uses ordinary telephone lines to exchange voice messages. An AMIS address
consists of a telephone number and a mailbox number.
Note: AMIS calls can incur long distance charges.
How AMIS works
AMIS provides voice messaging to mailboxes at different sites on a network. A network is a
collection of offices, locations or sites connected by telecommunication links. Each site on the
network must have AMIS installed and enabled to send, receive or reply to network messages.
Network voice messaging occurs between mailboxes at different sites. For example, a message
recorded at an office in Cleveland, Ohio can be transferred directly to the appropriate mailbox at
an office in Toronto, Ontario.
Note: For AMIS to function, you must create a Dialing Translation Table and set the
Dialing Translation Parameters. For more information about Dialing Translation, refer to
“About Dialing Translation” on page 29.
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10 Chapter 1 About CallPilot Message Networking
Ways of sending network messages
With Message Networking subscribers can send network messages to any supported site on the
network. Sites must have Network Receive enabled to receive network messages.
Subscribers can send network messages using:
• Site-Based Addressing
• Network Delivery Mailboxes
• Direct Addressing
Note: For how to send messages using Site-Based Addressing, Network Delivery
Mailboxes or Direct Addressing refer to the CallPilot Message Networking User Guide.
Site-Based Addressing
Use site-based addressing to set up a formal network of sites. Site-Based Addressing lets callers
send a message to other locations. Local subscribers can send messages to subscribers at a remote
site using an address that is the same as the recipient’s phone number. Your site-based addressing
can match your organization’s telephone network addressing.
Network Delivery Mailboxes
Network Delivery mailboxes let local subscribers send a voice message to another subscriber
using what appears to be a local mailbox. Each Network Delivery Mailbox has a local mailbox
number and the destination site subscriber’s name appears in the local company directory.
When callers send a message to Network Delivery Mailboxes, they record a message and select
the Network Delivery Mailbox number. CallPilot sends the message to the specified network
address and mailbox.
For example, you can set up mailbox 5656 as a Network Delivery Mailbox. You add the Network
Delivery Mailbox to your CallPilot system and specify the site prefix and destination mailbox 450
at the destination site. Each time a CallPilot subscriber accesses mailbox 5656 at your site,
CallPilot knows it is a message intended for mailbox 450 at another location and automatically
delivers it.
Network Delivery Mailboxes can also appear in the Company Directory, although only a
subscriber can select a Network Delivery Mailbox. Callers who are not subscribers on your
CallPilot system cannot access Network Delivery Mailboxes.
Direct Addressing
With Direct Addressing subscribers can send a voice message to a mailbox at a different location
on a network. To use Direct Addressing you must know the destination site’s phone number and
the mailbox number of the person you want to send a message to. Direct Addressing is available
for AMIS only.
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Chapter 1 About CallPilot Message Networking 11
Assigning Message Networking to subscribers
You assign Message Networking to subscribers through the mailbox Class of Service. Any
subscriber with an initialized mailbox can use Message Networking. For information on Class of
Service values see the CallPilot Manager Set Up and Operation Guide.
How to get help
USA and Canada
Authorized Distributors - Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/support
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support
Telephone:
00800 800 89009
Fax:
44-191-555-7980
email:
emeahelp@nortelnetworks.com
CALA (Caribbean & Latin America)
Technical Support
Telephone:
1-954-858-7777
email:
csrmgmt@nortelnetworks.com
CallPilot Message Networking Set Up and Operation Guide
12 Chapter 1 About CallPilot Message Networking
APAC (Asia Pacific)
Technical Support
Telephone:
+61 388664627
Fax:
+61 388664644
email:
asia_support@nortelnetworks.com
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Chapter 2
Setting up Digital Networking
Setting the Digital Networking properties
Setting up Network properties involves entering your site’s:
• SMTP proxy name, if applicable
•local prefix
• Fully Qualified Domain Name (FQDN) or IP address
SMTP proxy name
Before you can use Digital Networking, you must find out from the Network Administrator
whether the network has an SMTP proxy. SMTP proxies restrict access to a company’s internal
network from the internet. A proxy provides network security and prevents unauthorized access.
If your network has a direct connection to the internet or intranet, it does not have an SMTP proxy
and you do not have to enter an SMTP proxy name. If your network has an SMTP proxy, you must
enter the domain name of the SMTP proxy of your site. Contact your Network Administrator for
more information.
13
The FQDN of the SMTP proxy can be a maximum of 128 alphanumeric characters. The domain
name cannot have any spaces or punctuation except for characters such as periods, dashes or
underscores that are part of the name.
Local prefix
Before your site can receive messages from other sites, you must enter a local prefix for your site.
The local prefix is the sequence of digits that must be prefixed to local mailbox numbers to make
them unique across your network. The prefix is usually the same at your site prefix in the network
numbering plan.
The local prefix is a number from one to nine digits. This prefix can be the same as your site’s area
code and three-digit exchange prefix. For example, if customers dial 403-246-xxxx to reach your
site, 403246 can be your local prefix.
You must give your local prefix number to the Network Administrator and System Administrator
at each digital site. If you change it, give them your new prefix. They can update your local prefix
in their Site Tables.
FQDN
The FQDN is the domain name used for referring to your site, and is added to all outgoing
messages. For example, NortelNetworks.com is a domain name.
CallPilot Message Networking Set Up and Operation Guide
14 Chapter 2 Setting up Digital Networking
To set the Digital Networking properties
1 Start CallPilot Manager.
2 Click the Networking heading.
3 Click the Digital Networking Properties link.
The Digital Networking Properties page appears.
4 In the Local Prefix box type the local prefix.
5 In the SMTP Proxy Name box type the SMTP Proxy Name.
6 The IP Address and Domain Name are read-only. If you use a DNS your system displays the
domain name. If you do not use a DNS the IP address is displayed.
7 Click the Submit button.
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Chapter 2 Setting up Digital Networking 15
Configuring your system network properties
Configuring your system network properties involves setting up message networking according to
whether you use a DNS server, host names or IP addresses.
Note: We recommend that you use a DNS server. If you use a Business Communications
Manager system and all of the digital sites in your network use DNS, go to
network sites” on page 43.
If you use a CallPilot system and all of the digital sites in your network use DNS, go to
“Configuring DNS on CallPilot 100/150” on page 20, and then go to “Creating network
sites” on page 43.
When you send a digital networking message, the internet uses the Domain Name System (DNS)
to translate domain names into IP addresses. Domain names, such as www.example.com, are
alphabetic, so they are easy for subscribers to remember. However, the internet is based on IP
addresses, which are numbers such as 198.105.232.4. Every time you use a domain name, a DNS
server translates the name into the corresponding IP address. For example, the domain name
www.example.com can translate to 198.105.232.4.
“Creating
If you do not use domain names, the internet uses IP addresses. If you use IP addresses your
system does your name mapping for you. Some businesses do not use DNS servers, for example, if
they have a private network.
Configuring your system if you do not use DNS
Digital networking requires consistent name mapping throughout the network of digital sites. The
best way to provide name mapping is by using a DNS server. If you do not use a DNS server you
can use either a hosts file or IP addresses.
If your network contains only Business Communications Manager or CallPilot 100/150 systems
you can use IP addresses and do not have to use hosts files.
If your network contains sites other than Business Communications Manager or CallPilot 100/150
digital sites, you must use hosts files if you do not use a DNS server.
If you use Business Communications Manager as a gateway to an internet service provider and
DNS servers cannot provide name resolution for the Business Communications Manager or other
digital sites, you must use hosts files to provide consistent name mapping throughout the network.
You must do your system network configuration before you can add network sites. You can test
your system’s name mapping with ping and nslookup commands. On CallPilot 100/150 you can
test your system’s name mapping by adding a network site.
CallPilot Message Networking Set Up and Operation Guide
16 Chapter 2 Setting up Digital Networking
If DNS is not available you must do one of the following:
• If your digital network contains sites with sites other than Business Communications Manager
and CallPilot 100/150, you must use a hosts file to provide consistent name mapping
throughout the VPIM network. If you use CallPilot 100/150, refer to
hosts files on CallPilot 100/150” on page 21.
Note: You can use a hosts file in combination with DNS in situations where DNS
is not available in all branch locations.
• If your digital network contains, and will only contain, Business Communications Manager or
CallPilot 100/150 sites, you can use IP addresses to create network sites. Refer to
“Configuring Business Communications Manager to use IP addresses” on page 16 or
“Configuring CallPilot 100/150 to use domain names or IP addresses” on page 19 to create
network sites using IP addresses.
Note: The DNS servers must provide constant name mapping throughout the network.
Host files can be used to augment DNS if necessary. An instance where both hosts files
and DNS may be required is when a Business Communications Manager is used as a
gateway between a private network and an ISP.
“Creating and installing
Configuring Business Communications Manager to use IP addresses
1 Ensure no DNS servers are currently configured. Refer to “Ensuring no DNS servers are
configured on your Business Communications Manager” on page 17.
2 Enter the hosts name on the Business Communications Manager system. Refer to “Entering a
Host Name on the Business Communications Manager system” on page 18.
3 Configure computers running Message Networking with the IP address of the Business
Communications Manager system.
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Chapter 2 Setting up Digital Networking 17
Ensuring no DNS servers are configured on your Business
Communications Manager
1 Start Unified Manager.
2 Click the Services key.
3 Click the DNS heading.
4 Ensure that the Primary (& Sec.) Server IP Addr box is empty.
If it is not, delete the entry and press the Enter key on your keyboard to save your changes.
CallPilot Message Networking Set Up and Operation Guide
18 Chapter 2 Setting up Digital Networking
Entering a Host Name on the Business Communications
Manager system
The host name is the system text name for the host site. It can be up to 128 characters long.
1 Start Unified Manager.
2 Click the System heading.
3 In the System Name box enter a host name.
A system name can be any name (for example, myCompany).
4 Press the Enter key on your keyboard to save your new system name.
5 You must now configure computers running Message Networking with the IP address of the
Business Communications Manager system. Refer to the system documentation for type of
message networking you use.
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Chapter 2 Setting up Digital Networking 19
Configuring CallPilot 100/150 to use domain names or IP addresses
If you do not have a DNS you can configure your CallPilot host to recognize the domain names of
other CallPilot sites on your system. For example, a bank can create domain names for each branch
that has a CallPilot site on their system, with the names “Downtown”, “South Side” and “West
End”, so that an employees who wants to send a message to another branch can just use its domain
name, and does not have to know the IP addresses of the branch.
To configure CallPilot 100/150 to use IP addresses
1 Start CallPilot Manager.
2 Click the Configuration heading.
3 Click the Unit Address/Identification link.
The Unit Address and Identification page appears.
4 In the Host name or IP Address box enter your IP address.
5 Leave the Primary DNS and Secondary DNS boxes empty.
6 Click the Submit button.
7 You must reboot CallPilot for the new settings to take effect.
CallPilot Message Networking Set Up and Operation Guide
20 Chapter 2 Setting up Digital Networking
Configuring DNS on CallPilot 100/150
1 Start CallPilot Manager.
2 Click the Configuration heading.
3 Click the Unit Address/Identification link.
The Unit Address and Identification page appears.
4 In the Host name or IP Address box enter your CallPilot’s Host name.
It must be a Fully Qualified Domain Name (FQDN.)
Warning: The FQDN must be in the same subnet that is specified by the Subnet
Mask and the Default Gateway IP address. If you enter an FQDN that is not in the
same subnet, you can cause the CallPilot to continuously reboot. To correct this
problem, use the serial interface to change the IP address of the CallPilot. For more
information, refer to “Changing the IP address using a serial cable” in the CallPilot
Installation and Maintenance Guide.
5 In the Primary DNS box enter the IP address of the external DNS server.
6 In the Secondary DNS box enter the IP address of secondary DNS server if you use one.
7 Click the Submit button.
8 You must reboot CallPilot for the new settings to take effect.
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Chapter 2 Setting up Digital Networking 21
Creating and installing hosts files on CallPilot 100/150
1 In a text editor such as Notepad, create a hosts file that contains the IP address and the hosts
name/FQDN of your CallPilot and the other CallPilot sites on your system. Make sure that the
name of your local CallPilot system comes first in the list. List the addresses in the form IP
address followed by the name/FQDN of the units, and type a line break by pressing the
ENTER key after the last entry in the hosts file. Type a single space between the IP address
and the hosts name. For example:
204.171.64.2 headoffice.callpilot.com
IP address of
CallPilot host
single space
FQDN of
CallPilot host
2 Name the file HOSTS and save it as a text file with no extension, for example, save the file as
“HOSTS” and not “HOSTS.txt”. This is an example of a hosts file. The first entry is the main
CallPilot unit. The other entries are branches.
3 FTP the HOSTS file to your CallPilot’s 7.0/ST directory.
Caution: You must FTP the file using the ASCII format, NOT binary.
If you use binary the hosts file will not work.
4 Start CallPilot Manager.
5 Click the Configuration heading.
6 Click the Unit Address/Identification link.
The Unit Address and Identification page appears.
7 In the Host name or IP Address box enter your CallPilot’s host name.
Your host name must be a Fully Qualified Domain Name (FQDN.)
CallPilot Message Networking Set Up and Operation Guide
22 Chapter 2 Setting up Digital Networking
8 In the Primary DNS box enter your CallPilot’s IP address.
9 Click the Submit button.
10 You must reboot CallPilot for the new settings to take effect.
Changing your local CallPilot Host name or IP address
1 Make the change to the host name or IP address first.
2 Create a hosts file, making sure that the new host name is the first entry in the hosts file.
3 FTP the hosts file to your CallPilot’s 7.0/ST directory. You must FTP the file using the ASCII
format, NOT binary. If you use binary the hosts file will not work.
4 Reboot CallPilot for the new settings to take effect.
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Chapter 3
Setting up AMIS
Setting up AMIS
AMIS provides your site with network voice messaging features. This chapter describes how to set
up and test AMIS on your Business Communications Manager or CallPilot 100/150 system.
Note: Make sure that your Company Greetings are 15 seconds or longer. For how to
record Company Greetings refer to the CallPilot Manager Set Up and Operation Guide.
AMIS networking properties
AMIS networking properties are:
23
International Access code
Country code
Area code
Telephone number
Outdial route
Enable Loopback mailbox
This code identifies the country where your site is. This code allows
international calling capability. In Canada and the United States, the
International Access code is 011. This number can have a maximum of four
digits.
This code is assigned to the country where your site is located. In Canada
and the United States, the Country code is 1. This code can have a
maximum of four digits. This information is used to generate the return
address of your location.
This code is assigned to your calling area. For example, the area code for
Kansas City is 816 and the area code for Calgary is 403. Each province,
state, and, sometimes city has a specific area code. This number can have
a maximum of six digits. This information is used to generate the return
address of your location.
The system telephone number at your site is the number assigned to the
Auto Attendant. This number can have a maximum of 16 digits. This
information is used to generate the return address of your location.
The numbers your site uses to access Line, Pool or Route codes. The
Outdial route is the Line or Pool number that AMIS uses to make an
outgoing call or the Route code used to call a specific site.
You use a Loopback Mailbox to test if two sites are communicating. When
a Loopback mailbox receives a message, it sends it back to the originating
mailbox. Before you can test network message capability, you must enable
the Loopback Mailbox.
The Loopback mailbox is not enabled by default. Enable the Loopback
mailbox while you set up and test your network. Disable the Loopback
mailbox after you know that it is working.
System name
Sender name
You can record a system name. When you include the system name, the
recorded system name is added to all messages sent from your site. The
system name plays as part of the recorded message.
The sender’s recorded name can be attached to each message sent from
your site. The sender’s name plays as part of the recorded message. The
normal default setting is disabled.
CallPilot Message Networking Set Up and Operation Guide
24 Chapter 3 Setting up AMIS
To set up AMIS networking properties
1 Start CallPilot Manager.
2 Click the Networking heading.
3 Click the AMIS Networking Properties link.
The AMIS Networking Properties page appears.
4 In the Int’l Access Code box type the International Access code.
The code can have up to four digits. The International Access code for North America is 011.
5 In the Country Code box type the Country code.
The code can have up to four digits. The Country code for North America is 1.
6 In the Area Code box type the area code for your city, state or province.
The area code can have up to six digits.
7 In the Telephone Number box type the system phone number of your site.
This number can have up to 16 digits.
8 From the Outdial list box select an Outdial route:
select Line to select a specific outgoing line and type the line number in the Line/Pool # box
or
select Pool for CallPilot to select a line within a line pool and type the pool number in the
Line/Pool # box
or
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Chapter 3 Setting up AMIS 25
select Route to outdial using routing codes.
For more information about routing codes refer to the Business Communications Manager
Programming Operations Guide if you use Business Communications, or your Norstar system
documentation if you use CallPilot 100/150.
9 Select the Enable Loopback check box if you want to enable the Loopback mailbox.
10 Select the Include System Name check box to include the system name in outgoing
messages.
11 Select the Include Sender Name check box to include the sender name in outgoing messages.
12 Click the Voice button to record a system name.
The System Spoken Name appears.
13 In the Connect to box, type the extension number or telephone number you are using to record
the greeting or prompt.
For a local extension, just type the extension number. For a telephone number that is not a
local extension, type the sequence of digits that dial the telephone number from the voicemail
system. For example, you might need to dial 9, the area code, and then the telephone number.
14 Click the Dial button.
The telephone rings.
15 Pick up the handset. Do not use Handsfree. Click the Record button. After the tone, record the
system name.
16 After you finish recording, click the Stop button.
17 To listen to the recording, click the Play button, or to save the recording, click the Save
button.
18 Click the Close button and replace your telephone handset.
The System Spoken Name window closes.
19 On the AMIS Networking Properties page, click the Submit button.
CallPilot Message Networking Set Up and Operation Guide
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