Avaya Message Forwarding BCM User Manual

BCM Rls 6.0

Message Forwarding

Task Based Guide

Message Forwarding

Notices

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Table of Contents

Message Forwarding ........................................................ 5

Overview .......................................................................................... 5

Required Information ....................................................................... 5

Flow Chart ....................................................................................... 6

Administration Configuration: CallPilot Manager .............................. 7

Accessing CallPilot Manager from Element Manager ....................................... 7

Accessing CallPilot Manager from Internet Explorer ......................................... 7

Configuring the System Properties .................................................................. 13

Enabling Message Forwarding in Class of Service ........................ 15

Finding a Mailbox‟s Class of Service ............................................................... 15

Changing the Class of Service entry ............................................................... 16

Setting the Destination E-mail Address on Behalf of the Mailbox Owner ........ 17

User Configuration: The Mailbox Manager Portal .......................... 19

Accessing the Mailbox Manager Portal ........................................................... 19

Minimum User Setup and Configuration .......................................................... 20

Additional Message Forwarding Options ......................................................... 21

Additional Information .................................................... 23

Domain Name System (DNS) Configuration ................................................... 23

Receiving WAV Files or TIF Fax Attachments ................................................ 23

Avaya Documentation Links .......................................... 24

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Overview

The message forwarding feature generates an email whenever a voicemail arrives in your CallPilot voice mailbox. This is then sent to any specified email address, containing either a copy of the voice message (WAV file), or with any sent fax attachment (TIF file) - allowing you to play the voice message, or view the fax, on your mobile device.

Any email enabled device can receive these messages, including:

 Personal Digital Assistants (PDA‟s).  Email Clients (such as Outlook, Lotus Notes etc.)  Mobile Phones.  Laptops.

Note: Email devices should be checked to ensure that they can play media (WAV) files, or view Fax (TIF) files as required. For example, the Nokia S60 device is unable to display Fax images.

Required Information

Before you begin, please ensure that:

 You have installed the Message Forwarding software update on the

BCM (this feature is activated with the Unified Messaging keycode).

 There are as many Voice Messaging and Unified Messaging keycoded

seats as there are mailboxes that require configuring with Message Forwarding.

Note: Mailboxes using a Class of Service (CoS) with Message Forwarding do not have to be the same mailboxes that use CallPilot Unified Messaging.

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Ensure that there are as many Unified Messaging and Voice Messaging keycode seats as there are Mailboxes to be configured, and the update containing the Message Forwarding feature has been applied to the BCM.

Access the CallPilot Manager interface: refer to the Accessing CallPilot Manager section of this guide.

Configure the system properties: refer to the Configuring the System Properties section of this guide.

Enable the Message Forwarding feature in all relevant Class of Service entries: refer to the Enabling

Message Forwarding in Class of Service section of this guide.

Configure the local user settings: refer to the User Configuration: the Mailbox Manager Portal section of this guide.

Flow Chart

Use this flow chart as a guide to installing and configuring the Message Forwarding feature.

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Administration Configuration: CallPilot Manager

Message forwarding is configured in two parts, firstly within the CallPilot Manager application by the BCM administrator. Once setup the local users can configure the service through the Mailbox Manager portal. We will first look at the CallPilot Manager administration tasks.

Accessing CallPilot Manager from Element Manager

Use this process to access CallPilot Manager from Element Manager.

1. To access the Business Element Manager application from the Start Menu, navigate to Start, Programs, Avaya, Business Communications Manager, Business Element Manager.

2. Alternatively, double-click on the Business Element Manager desktop icon.

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3. You will be presented with the Element Manager interface.

4. Open the Network Elements folder and select the IP Address of the BCM.

5. Enter the User Name of the BCM in the User Name field, by default this is nnadmin. Then enter the Password in the Password field, by default the password is PlsChgMe!. Click the Connect button.

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