Avaya Merlin BIS 10 Quick Reference Guide

List Most Often Used Codes
List Most Often Used Codes
Name
Code
Code
1.
2.
3.
5.
7.
8.
9.
10.
11.
12.
13.
14.
Name
1.
6.
9.
10.
11.
12.
13.
14.
15.
16.
17.
17.
Posted Messages
1. Do Not Disturb
6.
11.
16.
12.
17.
3.
13.
18.
9.
14.
19.
10.
15.
20.
AT&T CIC# 555-620-121
Issue 1- October 1992
System Speed Dial
Account Codes
15.
16.
TELEPHONE
Line Buttons
BIS-34D Display
Telephones with SA Buttons
SA Ring
Use to make/receive ringing calls and receive inside voice­announced calls.
SA Voice
Use to make/receive outside calls, receive inside ringing and voice-announced calls, and make inside voice­announced calls. (Co-workers hear your voice over the speakerphone.)
SA Originate
Use only to make inside
only
and outside calls.
BIS 34
Shared SA
Use to make/answer
calls for co-workers or
join conversations.
Line is shared
with another co-worker.
Button can be either ring or voice.
555-XXXX
Use to make/receive
outside calls only.
Telephones with ICOM Buttons
ICOM Ring
ICOM Voice
ICOM Originate only
555-XXXX
Use to make inside calls and receive inside ringing and voice-announced calls.
Use to make inside voice-announced and
receive inside ringing
and voice-announced
1 Line 16 Characters
calls. Use only to make
inside calls.
Use to make/
Line Buttons configuration for BIS-22 & BIS-22D
receive outside calls only.
Desk Stand
See your user card in the
user card tray for instructions
on adjusting the telephone’s
desk stand.
BIS Telephones
1 Line 16 Characters
Line Button Configuration for BIS-34
& BIS-34D
Dedicated Feature Buttons
Timekeeping Buttons
(Display phones only) Four buttons used to control display timekeeping functions.
Dedicated Feature Buttons
Conference
Drop
HFAI
Hold Message
Microphone
Recall
Press to add another person to a call.
Press to disconnect a person from a conference call.
(Hands Free Answer on
Intercom) Press to answer
voice-announced calls.
Press to put a call on hold. Press to read your
messages. Press to turn speakerphone
microphone on and off.
Press to disconnect without hanging up.
Speakerphone
Press to turn speakerphone on or off.
Transfer
Press to send a call to
another phone.
BIS-10 Buttons
Line Buttons & Button Labeling Card
Dedicated Feature Buttons
Line Buttons per Telephone
BIS-10 :10 BIS-22 & BIS-22D: 22
BIS-34 & BIS-34D: 34
BIS-22D Display
BIS-22
Dedicated Feature Buttons
OFTEN USED FEATURES
Forward and Follow Me
To program:
1.
Label a button.
2.
Slide T/P switch to P.
3.
Press labeled button.
4.
Dial ✱ 33.
5.
Slide T/P switch to center.
To forward calls to an extension:
1.
Press an
ICOM
or
SA
button.
2.
Press programmed button.
3.
Dial extension.
To forward calls to an outside number:
1.
Press an
ICOM
or
SA
button.
2.
Press programmed button.
3.
Dial dial-out code for
ICOM
or
SA
button.
4.
Dial phone number, then dial
#.
To setup follow me from another
extension:
1.
Press an
ICOM
or
SA
button.
2.
Press
Feature
and dial 34.
3.
Dial your extension.
To cancel forward and follow me:
From your extension:
1. Press
Feature.
2. Dial ✱ 33
+ your extension.
From one extension:
1. Press
Feature.
2. Dial ✱ 34
+ your extension.
Sent from all extensions:
1. Press
Feature.
2. Dial ✱ 34 ✱ .
Copyright © 1992 AT&T MERLIN LEGEND is a trademark of AT&T
CALL HANDLING
Line Button Lights
Light
Meaning
Steady red You are automatically
connected to this line when you lift the handset.
Steady green
The line is in use or the feature programmed onto the line button is in use.
Steady red
You are using this line
and green
button or the Line Request feature is in use.
Steady red and
An incoming call is ringing
flashing green
on this line button or a call you transferred is returning to this line button.
Fast flashing
You have put a call on hold
green
on this line button.
Slow flashing Someone else has put a green
call on hold on this line
button.
Tones
Tone
Meaning
Dial tone
You can make a call.
(steady tone)
Busy (slow
The phone you are calling
repeating tone) is busy. Fast busy (fast
No lines are available.
repeating tone)
Alternating high You dialed a number and low tones
incorrectly or misused
a feature.
Confirmation tone You used a feature properly. (double break in dial tone
followed by
steady tone) Callback tone
The outside line or the
(five short
extension is busy and
beeps) your phone is programmed
for automatic callback.
Call waiting
tone (one or two beeps while you are on
another call)
You have an inside call
(one beep) or an out­side call (two beeps)
waiting.
Rings
Ring
Meaning
One long ring
An inside call
One short ring and
An outside call
one long ring
Two short rings and
An outside call transferred to you,
one long ring
a returning transferred call, or a returning Callback call
Conference
Conference can have up to three inside participants, including yourself, and up to two outside participants.
1.
2.
3.
4.
5.
6.
7.
Dial the first number or extension.
Press
Conference.
(after first call is answered which puts call on hold).
Select line button, if not
selected.
Dial next number or
extension. Announce call and press
Conference.
Repeat Steps 2-5 for
each outside participant. To end conference,
hang up. Press
Drop
and line button to drop any participant added.
Press
Hold
to
temporarily
leave conference. Press any participant’s
line to rejoin the
conference.
Transfer
To transfer:
1.
Press
Transfer.
2.
Press
ICOM
or
SA
button, if not already selected.
3.
Dial extension or number.
4.
Announce call, if desired.
5.
Press
Transfer,
hang up,
or return to call on hold.
To one-touch manual transfer:
1.
Press
Auto Dial
button.
2.
Announce call.
3.
Press
Transfer,
hang up,
or return to call on hold.
To one-touch auto transfer:
Press
Auto Dial
button.
Ask your system manager if this feature is available.
OFTEN USED FEATURES
Auto Dial
To program:
1.
2.
3.
4.
5.
6.
7.
Label a button. Slide T/P switch to P. Press labeled button. Dial
22
for inside
numbers, or ✱ 21
for
outside numbers. Dial extension or outside
number. Include entire dialing sequence, for example, dial-out codes. (See Special Characters Table.)
Repeat Steps 3-5 to program additional buttons.
Slide T/P switch to center.
To use auto dial button for ringing calls:
Press programmed Auto Dial button.
To use inside auto dial button for
voice-announced calls:
1.
Press appropriate
ICOM
Voice
or
SA Voice
button.
2.
Press programmed
Auto
Dial
button.
3.
Begin talking after the beep.
Personal Speed Dial
Program 2-digit codes with numbers
you dial most often, then use
Feature
button to use these codes to dial a
number. (Feature available only on
lo-button telephones.)
To program personal speed
dial codes:
1.
2.
3.
4.
5.
Slide T/P switch to P. Dial #and 2-digit
code (01-24), then dial ✱ 21. Dial phone number or
account number. Include entire dialing sequence, for example, dial-out codes. Special characters may be needed (See Special Characters Table).
Repeat Steps 2 and 3 to program additional codes.
Slide T/P switch to center.
To use:
1.
Press
Feature.
2.
Dial 2-digit code (01-24).
System Speed Dial
Use company-programmed 3-digit codes to dial phone numbers. Ask your system manager for a list of numbers and their associated codes.
To program:
1.
Label a button.
2.
Slide T/P switch to P.
3.
Press button to be programmed.
4.
Dial ✱ 24.
5.
Dial 3-digit company­supplied speed dial code.
6.
Slide T/P switch to center.
To use:
1.
Lift handset.
2.
Press programmed button, or press
Feature
or dial
#
and dial 3-digit company­supplied speed dial code. (Before using # sign, you must lift handset.)
Special Characters Table
Features that dial numbers automatically may need special characters
to allow for correct dialing or system response.
Press...See... Means...
Drop s Hold p confer- f
ence
## #
# #
Stop. Halts dialing sequence to allow for system response.
Pause. Inserts 1.5 sec. pause in dial sequence. Multiple consecutive pauses allowed.
Flash. Sends switchhook flash. Must be first entry in sequence.
For Extension Programming only ( [Prog] ): End of Dialing. Used to signal end of dialing sequence or used to separate grouped digits, for example, account codes from number dialed.
End of Dialing. Used to signal end of dialing
sequence or used to separate grouped digits, for
example, account codes from number dialed.
FEATURES & PROGRAMMING
Programming Buttons
1. Label a button.
2. Slide T/P switch to P.
Programming Features
Programming a
Some features set up how your phone
Feature Button
works and are not programmed onto a
1. Label a button.
button. The ‡ in the Programming
3. Press labeled button.
Codes Table flags these features. To
2. Slide T/P switch to P.
4. Dial programming code.
set these features:
3. Press labeled button.
1. Slide T/P to P.
5. Repeat Steps 3 and 4 if
4. Dial ✱ 20.
programming other buttons.
2. Press
ICOM
or
SA
button.
3. Dial programming code.
5. Slide T/P switch to center.
6. Slide T/P switch to center.
4. Repeat Steps 2 and 3 for additional phone set up
features.
5. Slide T/P to center.
Programming Codes
Account Code Entry
82 + code
Park
86
Auto Answer All
754
Personalized Ring ‡
32 + ring(s) (l-8)
Auto Answer on Intercom
753
Personal Speed Dial
#+ (01-24) +
Auto Dial
21 + phone no.
inside
22 + extension
Pickup
outside
21 + number
Callback
general pickup
9
group pickup
88
automatic callback off ‡
✱✱
12
inside
9 + extension
automatic callback on ‡
12
outside
9 + line
selective callback
55
Privacy
31
Call Waiting Reminder Service
off ‡
✱✱
11
set reminder
81
on ‡
11
cancel reminder
✱✱
81
Camp-On
57
Ringing Options
Coverage
abbreviated on ‡
341
coverage VMS off
46
abbreviated off ‡
342
group
42 + group
delayed all lines ‡
346
inside and outside ‡
48
delayed one Iine ‡
36
off
49
immediate all Iines ‡
347
outside only ‡
✱✱ 48
immediate one Iine ‡
37
primary individual coverage
◆ ✱ 40 + extension
no ring all Iines ‡
345
secondary individual
no ring one line ‡
35
coverage
41 + extension
Saved Number Dial
85
Do Not Disturb
47
Signaling and Notify
Forward
33
signaling
23 + extension
Last Number Dial
84
notify receive
758+ extension
Messaging
notify send
757 + extension
delete message
26
System Speed Dial
24 + (code)
leave message
25
Voice Announce
next message
28
on ‡
10
posted message
751
off ‡
✱✱
10
return call
27
scroll
29
Paging: group
22 + group ext.
No diamond means the feature can
Denotes features that must be
‡ Denotes features that setup how
also be accessed from a feature code.
programmed onto a line button. your phone works; they are not
used by pressing a programmed button.
OFTEN USED FEATURES
Callback
Account Code Entry
To program:
Use Callback to be notified when a
busy extension or outside line is free. Callback works only for busy extensions on
ICOM
button phones; use Line Request for busy outside lines. On
SA
button phones, Callback works with busy inside extensions; it works with busy outside lines only on
SA
or
Pool
buttons. Selective callback which
activates feature on call-by-call
basis is available on Feature screen, from a feature code, or from a programmed button. You must
program your phone for automatic callback which activates feature for every call.
To turn automatic callback on/off:
Press
Feature
and dial
00.
1.
2.
3.
4.
Label a button. Slide T/P to P.
1. Press any
ICOM
or
SA
button
Dial ✱ 12
to turn on or
✱✱
12
to turn off.
2.
3.
Press labeled button. Dial
82.
Press
Feature
and dial ✱ 00.
Press
Feature
and dial ✱ 00.
4.
5.
To use automatic callback:
To
1.
enter an account before calling:
1. When you hear five short
beeps after you reach a busy extension or outside line, hang up.
Press programmed
Account
Code
button, or press
Feature
and dial
82.
2.
3.
4.
Dial account code, followed by
#.
2. Lift handset after one long ring and three short rings.
Press outside line or
SA
button.
To program a selective callback
3. For inside calls, extension or
button:
number is automatically dialed.
Lift handset or press
Speaker-
phone.
5.
Dial number (including dial-out
1. Label a button.
To cancel a queued callback
code if using
SA
button).
2. Press
Feature
and dial
00.
request:
3. Press labeled button.
1. Press the button the call is on.
Repeat Steps 1 and 2 to change an account code during a call. Caller does not hear you enter the account code. Account code cannot be changed if it was entered for the call before the call arrived.
4. Dial
55.
2. Lift handset.
5. Press
Feature
and dial ✱ 00.
3. Press
Drop.
4. Press the button the call is on.
To use selective callback for busy
extension:
Hold
When you hear fast busy signal press programmed
button or press
Feature
and
dial
55.
Hang up after five short beeps. Lift handset after one long ring,
and three short rings.
1. Press the
Hold
button to put a call or conference on hold. As a reminder, your phone beeps every 60 seconds.
2.
3.
When the hold timer expires, a Call on Hold message is displayed on display phones.
To use selective callback for busy outside lines:
When you hear fast busy signal, press
Feature
and dial
55,
or press programmed button you get dial tone. Finish dialing
if necessary. Hang up after five short beeps. Lift handset after one long ring,
and three short rings.
1.
2.
3.
OFTEN USED FEATURES
Call Waiting
Single beep means inside call waiting; two beeps mean outside call waiting.
To turn call waiting on/off:
1. Press
Feature
and dial
00.
2. Press any
ICOM
or
SA
button.
3. Dial ✱ 11
to turn on or
✱✱
11
to turn off.
4. Press
Feature
and dial ✱ 00.
To complete a call and answer call waiting:
1. When you hear Call Waiting tone, hang up.
2. Lift handset when phone rings.
To put call on hold and pick up call waiting:
1.
2.
3.
Press
Hold.
Press
ICOM Originate Only
or
SA Originate Only
button.
(You must have
ICOM
Originate Only
or
SA
Originate Only
button
available to pickup call.) Press
Feature
and dial
87.
To return to call on hold, press button with fast flashing light.
Pickup
To program:
1.
2.
3.
4.
5.
Label a button. Slide T/P switch to P. Press labeled button. Select one of the following:
Dial ✱ 9.
For a specific line or extension, dial line number or extension.
Dial
88
for group pickup.
Slide T/P switch to center.
To use:
Press programmed button, or press
Feature
and dial
9.
If button not programmed for specific line or extension, you can manually dial line
number or extension, if desired.
Group Pickup can also be
accessed by pressing
Feature
and dialing
88.
Park
To program:
See
Programming Buttons.
To use park and speakerphone
page:
1. Park the call.
Press programmed
Park
button.
Press
Transfer,
dial your
extension, and press
Transfer
again or hang up.
2. Setup page.
1
2.
1.
For speakerphone page: Press appropriate
Group Page
or
Page All
button, or press any
ICOM
or
SA
button and dial Group Page or Page All extension.
Announce call and give your extension.
For loudspeaker page: Press programmed
Loudspeaker Page
button or press
Feature
and dial 9 and loud­speaker page line number.
If necessary, dial the code
for the page zone.
2. Announce call and extension where call is parked.
To pickup a parked call:
1.
2.
3.
Lift handset. Press programmed
Pickup
button, or press
Feature
and dial
9.
Dial extension where call is parked.
OFTEN USED FEATURES
Do Not Disturb
To program:
1.
Label a button.
2.
Slide T/P switch to P.
3.
Press labeled button.
4.
Dial ✱ 47.
5.
Slide T/P switch to center.
To use:
Toggle the programmed
button on and off.
Last Number Dial
To program:
1.
Label a button.
2.
Slide T/P switch to P.
3.
Press button to be programmed.
4.
Dial ✱ 84.
5.
Slide T/P switch to center.
To use:
1.
Press the same type of button used to place the
first call, (for example,
ICOM
or
SA).
2.
Press programmed button, or press
Feature
or # and
dial
84.
(Before using # sign,
you must lift handset.)
Saved Number Dial
To program:
1.
Label a button.
2.
Slide T/P switch to P.
3.
Press button to be programmed.
4.
Dial ✱ 85.
5.
Slide T/P switch to center.
To save and redial:
1.
Press programmed button before hanging up.
2.
To redial call, press same type of button used to
place the call (
lCOM
or
SA
).
3.
Press programmed button.
Paging
To program speakerphone
paging button:
1.
Label a button as
Group
Page-(name)
or
Page All.
2.
Slide T/P switch to P.
3.
Press labeled button.
4.
Dial ✱ 22
and Group Page
or Page All extension.
5.
Slide T/P switch to center.
To use speakerphone paging:
1.
Press an
ICOM
or
SA
button.
2.
Lift handset.
3.
Press programmed button
or dial company-provided
Group Page or Page All number.
4.
Make announcement after beep.
To use loudspeaker paging:
1.
2.
3.
4.
Lift handset. Press programmed button,
or press
Feature
and dial
9
and Loudspeaker Page
line number. Dial code for company-
defined zone if necessary. Make announcement.
Coverage
For
coverage, a co-worker must program an individual coverage button on his/her phone for either primary or secondary coverage. (Secondary coverage offers a two ring delay so you may answer before calls are covered. Primary coverage sends the call irnmediately to coverage.) You can program
buttons for Coverage Off or
Coverage VMS Off. To prevent
coverage of inside or inside outside calls, use the following procedure:
To program which calls are
covered:
1.
Slide T/P switch to P.
2. Press an
ICOM
or
SA
button.
3. Dial
✱✱
48
for outside-only calls, or dial ✱ 48
for both
inside and outside calls.
4. Slide T/P switch to center.
To program a
Coverage OFF
button or a
Coverage VMS
OFF
button:
1.
Label a button.
2.
Slide T/P switch to P.
3.
Press labeled button.
4.
Dial ✱ 49
for Coverage
Off or ✱ 46
for Coverage
VMS Off.
5.
Slide T/P switch to center.
To use buttons:
Toggle On the
Coverage VMS OFF
button to prevent outside calls from being sent to voice mail.
Toggle On the
Coverage OFF
button to stop all calls from being sent to coverage.
MESSAGING
Accessing Features
Some features must be programmed onto a line button while others can be accessed from a feature code or a programming code. Other features can be accessed from a feature code only. To access features, use the appropriate method as follows:
Dial a feature code:
Press programmed button, if
1.
Press
Feature
button or
available.
dial #. (Before using # sign,
you must lift the handset.
2.
Dial the feature code.
Feature Codes
Account Code Entry
82+ code
Callback Selective
55
Call Waiting
pick up a call waiting call † 87
Camp-On
57 Follow Me Forward
34 +extension
inside
33 +extension
outside
33 + dial-out code +
number + #
Forward and Follow Me
cancel from all extensions
34
cancel from one extension
34 + extension
cancel from your phone
33 + your extension Last Number Dial
84 Messaging
cancel message †
53 + extension
delete message
26
leave message
25
next message
28
return call
27
scroll
29
turn message light off
(non-display)
54 Paging
loudspeaker page
9+line number+zone code Personal Speed Dial †
code (01-24) Pickup
group pickup
88
inside
9 + extension
outside
9 + line number Privacy
off
31
31 Reminder Service
set reminder
81 +time + A or P
cancel reminder
81
System Speed Dial
code (800-739)
Leave Messages
On busy or unanswered phone:
Press programmed
Leave
Message
button or press
Feature
and dial
25.
On display phones without calling:
1. Press
Feature
and dial
53.
2. Dial extension.
Cancel Messages
1. Press
Feature
and dial ✱ 53.
2. Dial extension.
Receive Messages
Red message light is on when you have a message or fax, if you are programmed to to be notified of fax arrivals.
To turn your message light off:
Press the
Message
button.
Post Messages
You must have programmed a
message button using feature
code ✱ 751.
1. Press programmed
Posted
Message
button.
2. Dial code for message to be posted (01-20).
To cancel posted messages:
1. Press programmed
Posted
Message
button.
2. Dial
00.
Available only via feature code.
Display phones only.
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