Avaya MeetMe Conferencing BCM User Manual
BCM Rls 6.0
MeetMe Conferencing
Task Based Guide
Meet Me Conferencing
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Table of Contents
MeetMe Audio Conferencing ............................................ 6
Overview .......................................................................................... 6
Required Information ....................................................................... 7
Flow Chart ....................................................................................... 8
Setting up a MeetMe Conference ..................................... 9
Accessing Meet Me Conferencing in Element Manager.................................... 9
System Settings and CoS Settings ................................................ 12
System Settings ............................................................................................... 12
Class of Service Settings ................................................................................. 13
Configuring a MeetMe Conference ................................................ 15
Creating a Conference Bridge for a Chairperson ............................................ 15
To Change the Chairperson's COS ................................................................. 19
To Reset the Chairperson's PIN ...................................................................... 20
Removing Conference Privileges from a Chairperson .................................... 21
CallPilot Settings for External Participants ..................................... 22
Assigning a Line to MeetMe Conferencing ...................................................... 22
Chairperson Conference Features ................................. 24
Chairperson Wait Menu ................................................................................... 24
To Change the PIN Using Softkeys ................................................................. 25
To Configure a Passcode Using Softkeys ....................................................... 26
To Change Conference Options before Conference Using Softkeys .............. 27
To Enter the Conference Using Softkeys ........................................................ 28
Chairperson Activities during the Conference (via a two line display phone).. 29
To Lock a Conference Using Softkeys ............................................................ 31
To Unlock a Conference Using Softkeys ......................................................... 32
To Mute yourself (Chairperson) Using Softkeys .............................................. 32
To Unmute yourself (Chairperson) Using Softkeys ......................................... 33
To Mute all Participants Using Softkeys .......................................................... 34
To Mute a Single Conference Participant Using Softkeys ............................... 35
To Unmute a Single Conference Participant Using Softkeys .......................... 36
To Disconnect a Single Conference Participant Using Softkeys ..................... 37
To View or Change Conference Options Using Soft Keys .............................. 38
To View or Change the Conference Continuation Setting Using Softkeys...... 39
To View or Change an Announcement Setting Using Softkeys ...................... 40
To Hear a List of Available Commands Using Softkeys .................................. 41
Chairperson Keypad Navigation of the Conference ....................... 42
To Change the PIN Using the Keypad ............................................................ 42
To Set a Passcode Using your Keypad ........................................................... 42
To Change Conference Options Using your Keypad ...................................... 43
To Enter the Conference Using your Keypad .................................................. 44
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Chairperson keypad Navigation during the Conference ................ 44
Participant Conference Features ................................... 45
Accessing a Conference as a Participant ...................................... 45
External Participant Access ............................................................................. 45
Transfer of a Participant in to a Conference .................................................... 45
Participant Activities (Using a two line display phone) ................... 46
Participant keypad Navigation During the Conference .................. 48
BCM MeetMe Conference Web Portal ............................ 49
Pre-requisites ................................................................................. 50
Logging onto the Avaya BCM MeetMe Conference Portal............. 50
Chairperson Actions in the MeetMe Conference Web Portal ......... 52
Participant Actions in the MeetMe Conference Web Portal ........... 58
Avaya Documentation Links .......................................... 62
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MeetMe Audio Conferencing
Overview
Using the MeetMe Conferencing application, callers can establish a multi
party teleconference up to 18 participants for BCM50 systems, or 60
participants for BCM450 systems (up to 120 participants in multiple
conferences on BCM450 systems if a Capacity Expansion Card is installed).
The conferences can either be wholly internal or a mix of both internal and
external callers. Access for internal callers is via the use of F930, external
callers access the conference by calling a specified DDI number, alternately
by being transferred to a conference. One caller acts as the chairperson and
has additional powers to start, stop, secure, eject and control the conference.
Types of MeetMe Conference:
Internal: only accessed internally does not require access to a target
line, though outside parties can be added via transfer to application DN
which is DN 301 on a default system. Internally accessed via F930
using chairpersons DN as the meeting key.
Internal/External: can be accessed by both Internal and external
parties. Those dialing in from external locations dial a MeetMe
Conference DDI number setup by the system administrator. Internally
accessed via F930 using chairpersons DN as the meeting key.
Anyone can participate in a conference, but a BCM user must have
chairperson privileges to chair a conference.
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MeetMe Conferencing has a special directory number (application DN, to find
use F985) used to access the MeetMe Conferencing feature. Although you
can access a conference in several ways, the system administrator should
notify both internal and external conferencing users of the Meet Me
Conferencing DN.
Required Information
To setup a MeetMe Conference the system administrator will require the
following information:
Class of Service setting for required MeetMe conference (1-16
available).
Chairperson DN.
For external access a target Line with a DDI/DID Number.
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MeetMe Conferencing
Collate required MeetMe Conferencing details: Refer to the Setting up
a MeetMe Conference section of this guide.
Configure a COS for the required MeetMe Conferencing user requirements: Refer
to the System Settings and COS Settings section of this guide.
Setup Chairperson DN under Active Sets: Refer to the Create a Conference
Bridge for a chairperson section of this guide.
Type of
MeetMe
Conference
Setup target Line Details: Refer
to the BCM System Startup user
guide.
External
Internal
Test MeetMe Conference settings
prior to Conference
MeetMe Conference details now
available to be advertised for use
Configure Chairpersons personal settings: Refer to the Process for Configuring a
MeetMe Conference section of this guide.
Test MeetMe Confrence Web Portal by logging in
both a Chairperson and a Participant: refer to the
BCM MeetMe Conference Web Portal section of
this guide
Flow Chart
This flowchart depicts all relevant steps to setup and configure the MeetMe
conferencing feature.
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Setting up a MeetMe Conference
Accessing Meet Me Conferencing in Element Manager
1. How access the Business Element Manager application from the Start
Menu, navigate to Start, Programs, Avaya, Business
Communications Manager, Business Element Manager.
2. Alternatively, double-click on the Business Element Manager desktop
icon.
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3. You will be presented with the Element Manager interface.
4. Open the Network Elements folder and select the IP Address of the
BCM.
5. Enter the User Name of the BCM in the User Name field, by default this
is nnadmin. Then enter the Password in the Password field, by default
the password is PlsChgMe!. Click the Connect button.
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6. A warning screen will appear, read the warning and click OK.
7. You will be presented with the Element Manager interface.
8. Select the Configuration tab, open the Applications folder, and then
click on the MeetMe Conferencing.
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Attribute
Value
Description
Welcome
greeting Company
greeting ID
<Blank, or a
Company
Greeting
number 1-250>
Default: Blank
The Welcome greeting is played for external callers.
If blank, the system uses the standard greeting: "Welcome
to the Meet Me Conferencing Service."
Instead the administrator can select any existing Company
Greeting under Callpilot to use as a Welcome greeting for
this service.
Maximum
chairperson
wait time
(min)
<1-120>
Default: 20
minutes.
The Wait Time is the amount of time that system resources
can be tied up waiting for a conference to start. Should the
chairperson fail to login within the allotted time limit, the
system informs participants and terminates the conference.
The limit is enforced on a per-participant basis. Thus timer
starts after the last person joins the conference.
Maximum
conference
continuation
time (min)
<1-999>
Default: 120
minutes.
This attribute works with the Allow Continue option in the
chairperson's COS.
If the Allow Continue option is enabled, the Maximum
Conference Continuation Time sets the limit to the amount
of time that system resources are used after the
chairperson has left the conference. When this limit
expires, the system gives participants a one minute
System Settings and CoS Settings
To access the system and COS settings within Element Manager:
Follow Configuration > Applications > Meet Me Conferencing >
Configuration to configure system and COS settings.
The system settings are global and apply to all MeetMe conferences on the
BCM. The COS service table has 16 COS ID‟s available. They are then
assigned to chairpersons DN under the chairpersons Active Set.
Note: that the Meet Me Conferencing COS is separate and distinct from the
Mailbox COS. The Meet Me Conferencing COS is assigned to a chairperson's
DN.
System Settings
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Attribute
Value
Description
warning and then disconnects them.
If the Allow Continue option is disabled, the conference
ends when the chairperson leaves the conference.
Maximum
conference
limit time
(hrs)
<1-24>
Default: 12
This attribute limits the amount of time that system
resources can be used continuously for a single
conference. It's purpose is to prevent a conference from
going on indefinitely if there are multiple abandoned lines.
The limit should be high enough not to impair most
conferences.
When this limit expires, the system gives participants a one
minute warning and then disconnects them.
Maximum
last
participant
limit time
(min)
<1-120>
Default: 20
minutes
This attribute limits the amount of time that system
resources can be tied up when the conference is reduced
to a single participant. It's purpose is to prevent an
abandoned line from tying up a port unnecessarily.
Note: Any value set higher than the Maximum Conference
Continuation Time is not effective, because the system
disconnects the conference when that limit is reached.
Authorization
check period
(days)
<1-365>
Default: 60
days.
This attribute controls the Authorization Check feature.
If 0, the feature is disabled; otherwise the chairperson must
change the PIN locally at least once during this period to
maintain access.
COS ID
<1-16>
The ID of the COS.
Name
<alphanumeric>
The name of the COS.
Max
Conference
Size
BCM450:<4-60>
BCM50:<4-18>
The largest number of participants (including the
chairperson) that the chairperson can host, subject to
resource availability.
Allow
QuickStart
<check box>
The QuickStart option allows the conference to start
without the chairperson.
If selected, the chairperson can enable or disable the
Quickstart feature in the chairperson administration
interface.
If cleared, the chairperson cannot enable the Quickstart
option. The Quickstart option is disabled and does not
appear in the chairperson administration interface.
Allow
Continue
<check box>
If selected, the chairperson can enable or disable the
Conference Continuation option. The Conference
Continuation option is configured in the chairperson
Class of Service Settings
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administration interface and during conference.
If cleared, the chairperson cannot enable the Conference
Continuation option. The option is disabled and does not
appear in the chairperson administration interface not
during conference.
Allow
Announce
Off
<check box>
The Announcement settings are Tones, Names, and Off.
The Off setting allows the chairperson to turn
announcements off.
If selected, the value Off is offered as an Announcement
setting within the chairperson administration menu and
during conference.
If cleared, the chairperson cannot change the
Announcement option to Off. The Announcement option
remains visible in the chairperson administration menu and
during conference, but off is not offered as a setting. The
Announcement option can be Tones or Names only.
Conf
Language
<drop-down
list>
The attribute specifies the language of the participant
entry/exit and warning voice prompts.
If Primary, the voice prompts play in the Primary language
set in the VoiceMail system properties.
If Alternative, the voice prompts play in the Alternative
language set in the VoiceMail system properties.
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Configuring a MeetMe Conference
Select the Configuration tab, open the Applications folder, and then click on
the MeetMe Conferencing.
Creating a Conference Bridge for a Chairperson
1. To configure a MeetMe conference, either edit or confirm the system
settings in the top half of the screen, under the Configuration tab.
Ensure that an appropriate Welcome greeting for the organisation has
been recorded from within CallPilot Auto Attendant as a company
greeting. Enter the Company Greeting ID in the Welcome Greeting –
Company greeting ID field then continue through and confirm the
remainder of the Configuration settings.
For details of how to record a Company Greeting Please refer to the
CallPilot Auto-Attendant Guide.
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2. You can make changes to the COS table directly by clicking on the
table cells. You can change the Name, Maximum Conference Size(Up
to the available keycoded licenses for the feature), Allow QuickStart,
Allow Continue, Allow Announce Off, and Conference Language for
any COS.
a. COS ID cannot be changed.
b. To change the Name, double click the Name cell of the COS
you want to change.
c. To change the Maximum Conference Size, double click the
Maximum Conference Size cell of the COS you want to change.
d. To change the following click the checkbox of the COS you want
to change:
i. Allow QuickStart – With this option enabled, the conference
begins when the first participant arrives, default is disabled
ii. Allow Continue – With this option enabled the conference
can continue even once the chairperson has left, default is
disabled
iii. Allow Announce Off – controls whether the system
announces a participant on entering the conference
e. To change the Conference Language, double click the
Conference Language cell of the COS you want to change. Click
the drop down list. Select Primary or Alternate.
Note: View the Class of Service settings section for field definitions.
3. To configure the conference settings for a chairperson follow the
following procedures :
4. Click Configuration, Telephony, Sets, Active Sets, Line Access.
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5. Click the DN you want to make into a Conference Bridge.
6. Click the MeetMe Conferencing tab in the bottom panel.
7. Click Create MeetMe Conference Bridge... The Create MeetMe
Conference Bridge dialog box appears. Select the required Class of
Service and click OK.
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8. The selected Class of Service will be shown.
9. The user now has chairperson privileges. The system updates the
MeetMe Conferencing panel.
To give external callers access directly to the MeetMe Conference, they will
need to dial a DDI number which is assigned to a target line. This target line
will need to be assigned under CallPilot Auto Attendant Lines Administration.
(Refer to the Assigning a Line to MeetMe Conferencing section of this
guide).
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To Change the Chairperson's COS
1. Click Configuration, Telephony, Sets, Active Sets, Line Access.
2. Click the DN you want to change.
3. Click the MeetMe Conferencing tab in the bottom panel.
4. Click the Class of Service drop down list.
5. Select a new COS value.
6. The chairperson now has a new COS.
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