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M7310N
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Avaya IP Office M7208, M7208N, T7208, M7310N, M7324N User Manual

- Issue 02d - (25 June 2014)
M7208 Telephone User Guide
IP Office
M7208 Telephone User Guide Page 2
- Issue 02d (25 June 2014)IP Office
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Named User License (NU). You may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. “Named User”, means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya’s sole discretion, a “Named User” may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an e-mail or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software.
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Preventing Toll Fraud “Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.
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Downloading Documentation For the most current versions of Documentation, see the Avaya Support website: http://support.avaya.com.
Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
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Contents
Contents
Telephone Overview1.
..................................................................... 91.1 M7208 Telephone
..................................................................... 91.2 Which Telephone System?
..................................................................... 101.3 Button Functions
..................................................................... 111.4 Feature Codes
..................................................................... 131.5 Short Codes
..................................................................... 151.6 Status Letters
..................................................................... 151.7 Tones
..................................................................... 161.8 Key Lettering
..................................................................... 161.9 What's My Extension Number?
..................................................................... 161.10 Notes
Making Calls2.
..................................................................... 182.1 Setting a Callback
..................................................................... 182.2 Redial the Previous Number
..................................................................... 192.3 Making a Page Call
..................................................................... 192.4 Direct Voice Calls
..................................................................... 192.5 Making a Priority Call
..................................................................... 202.6 Using Speed Dials
..................................................................... 212.7 Account Codes
..................................................................... 212.8 Calling from the Contacts List
..................................................................... 212.9 Calling from the Call Log
Answering Calls3.
..................................................................... 243.1 Divert a Call to Voicemail
..................................................................... 243.2 Answering a Page Call
..................................................................... 253.3 Call Pickup
Call Controls4.
..................................................................... 284.1 Adjust the Call Volume
..................................................................... 284.2 Muting a Call
..................................................................... 284.3 Switching Between Calls
..................................................................... 294.4 Transferring Calls
..................................................................... 294.5 Transferring a Held Call
..................................................................... 294.6 Handsfree Speaker Operation
..................................................................... 304.7 Headset Operation
..................................................................... 304.8 Group Listen
..................................................................... 304.9 Ending Calls
..................................................................... 314.10 Groups
Holding and Parking Calls5.
..................................................................... 355.1 Parking Calls
............................................................................ 355.1.1 Traditional Park
............................................................................ 355.1.2 Park & Page
..................................................................... 365.2 Holding Calls
............................................................................ 365.2.1 Holding a Call
............................................................................ 365.2.2 Taking a Call Off Hold
............................................................................ 365.2.3 Switching Between Calls
............................................................................ 365.2.4 Transferring a Held Call
Conference Calls6.
..................................................................... 386.1 Starting a Conference
..................................................................... 386.2 Adding a Call to a Conference
..................................................................... 396.3 Viewing Conference Details
..................................................................... 396.4 Dropping Parties
..................................................................... 396.5 Holding a Conference Call
..................................................................... 396.6 Transferring Calls Using Conference
Directory7.
..................................................................... 427.1 Viewing Contacts Details
..................................................................... 437.2 Make a Call from the Directory
..................................................................... 437.3 Adding a New Contact
..................................................................... 437.4 Add a Contact from the Call Log
Call Log8.
..................................................................... 468.1 Accessing the Call Log
..................................................................... 478.2 Viewing Call Details
..................................................................... 488.3 Making a Call
..................................................................... 488.4 Deleting a Record
..................................................................... 488.5 Adding a Record to Your Contacts
Voicemail9.
..................................................................... 509.1 Message Waiting Indication
..................................................................... 509.2 Checking Messages
..................................................................... 509.3 Send a Call to Voicemail
Logging In/Out10.
..................................................................... 5310.1 Logging In on a Phone Already in Use
..................................................................... 5310.2 Logout
Redirecting Calls11.
..................................................................... 5711.1 Follow Me
..................................................................... 5811.2 Forwarding Calls
............................................................................ 5911.2.1 Forward Unconditional
............................................................................ 6011.2.2 Forward on Busy
............................................................................ 6111.2.3 Forward on No Answer
..................................................................... 6211.3 Do Not Disturb
..................................................................... 6311.4 Twinning
Phone Settings12.
..................................................................... 6612.1 Contrast
..................................................................... 6612.2 Ringer Sound
..................................................................... 6612.3 Ringer Volume
Button Programming13.
..................................................................... 6813.1 Button Inspection
..................................................................... 6913.2 Default Buttons
..................................................................... 6913.3 Erasing a Button
..................................................................... 7013.4 Auto Dial Button
..................................................................... 7013.5 Internal Auto Dial (User Button)
..................................................................... 7113.6 Function Button
..................................................................... 7113.7 Feature Button
..................................................................... 7213.8 Button Functions
............................................................................ 7213.8.1 Account Code
............................................................................ 7213.8.2 Automatic Intercom
............................................................................ 7213.8.3 Call Forwarding All
............................................................................ 7213.8.4 Call Log
............................................................................ 7213.8.5 Call Park/Park & Page
............................................................................ 7313.8.6 Conference
............................................................................ 7313.8.7 Contrast
............................................................................ 7313.8.8 Direct Pickup
............................................................................ 7313.8.9 Directory
............................................................................ 7313.8.10 Do Not Disturb
............................................................................ 7313.8.11 Flash Hook
............................................................................ 7313.8.12 Forward on Busy
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............................................................................ 7313.8.13 Forward on No Answer
............................................................................ 7413.8.14 Group Listen
............................................................................ 7413.8.15 Group Pickup
............................................................................ 7413.8.16 Hunt Group Night Service
............................................................................ 7413.8.17 Internal Auto Answer
............................................................................ 7413.8.18 Last Number Redial
............................................................................ 7413.8.19 Page Group
............................................................................ 7413.8.20 Pickup
............................................................................ 7413.8.21 Priority Call
............................................................................ 7513.8.22 Ring Again
............................................................................ 7513.8.23 Ringer Off
............................................................................ 7513.8.24 Self-Admin
............................................................................ 7513.8.25 Speed Dial
............................................................................ 7513.8.26 Speed Dial [nnnn]
............................................................................ 7513.8.27 Timer
............................................................................ 7513.8.28 Time of Day
............................................................................ 7513.8.29 Transfer
............................................................................ 7513.8.30 Twinning
............................................................................ 7613.8.31 User BLF
............................................................................ 7613.8.32 Voicemail
Glossary14.
..................................................................... 7814.1 Abbreviated Ring
..................................................................... 7814.2 Appearance Button
..................................................................... 7814.3 Attention Ring
..................................................................... 7814.4 Auto Hold
..................................................................... 7814.5 Bridged Appearance Button
..................................................................... 7814.6 Call Appearance Button
..................................................................... 7814.7 Call Coverage Button
..................................................................... 7814.8 Do Not Disturb
..................................................................... 7914.9 Do Not Disturb Exceptions
..................................................................... 7914.10 Follow Me
..................................................................... 7914.11 Follow Me Here
..................................................................... 7914.12 Follow Me To
..................................................................... 7914.13 Forward on Busy
..................................................................... 7914.14 Forward on No Answer
..................................................................... 7914.15 Forward Unconditional
..................................................................... 8014.16 Group
..................................................................... 8014.17 Idle Line Preference
..................................................................... 8014.18 Internal Twinning
..................................................................... 8014.19 Line Appearance Button
..................................................................... 8014.20 Logged Out
..................................................................... 8014.21 Login Code
..................................................................... 8014.22 Missed Call
..................................................................... 8114.23 Missed Group Call
..................................................................... 8114.24 Mobile Twinning
..................................................................... 8114.25 Park Call
..................................................................... 8114.26 Park Slot Number
..................................................................... 8114.27 Ringing Line Preference
..................................................................... 8114.28 Short Codes
..................................................................... 8114.29 Small Community Network
..................................................................... 8114.30 System Administrator
..................................................................... 8114.31 System Phone User
..................................................................... 8114.32 Twinning
Document History15.
...............................................................................85Index
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Telephone Overview
Chapter 1.
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Telephone Overview: M7208 Telephone
1. Telephone Overview
1.1 M7208 Telephone
On IP Office, the M7208 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation modes.
Display
07
Group Pickup
Hold
Feature
Release
06
Transfer12305
Last Number Redial
456
04
Page Group
789
03
Conference
*0#
02
Call–Volume
+
01
Call
Spk
The bottom right button is fixed as a Handsfree speaker button. This can be used to answer calls handsfree on the phone's speaker (or headset if the phone has a headset connected).
1.2 Which Telephone System?
The IP Office telephone system can operate in a number of modes. This guide is for a system operating in IP Office Standard Version mode.
To check what system you are one, press Feature 9*80. If your system is a IP Office Standard Version system, you will hear an error tone. The display will show Invalid. If otherwise, the display will show the software level of the non-IP Office Standard Version mode system. Contact your system administrator to obtain the appropriate M7208 user guide.
74
75
74
74
73
78
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1.3 Button Functions
In addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keys listed below. Some buttons may use either icons or words depending on your locale and the particular model of the phone that you have.
· Hold Put the current call on hold. The calls associated call appearance key flashes. Press that key to retrieve the call from hold.
· Feature This key is used to access a range of special functions by pressing the key and then dialing a feature code .
· Release End (drop) the current call.
· Volume Controls
Increase or decrease the volume during a call.
· Handsfree Speaker The bottom right button is fixed as a handsfree speaker button. You can press this button to answer or make a call in handsfree speakerphone mode. You can also press it to switch from the handset to the speaker during a call. The button is lit when the phone is on the speaker.
The button layout is indicated below. The double-digits are the button numbers for programmable buttons . The default function for those buttons is indicated. The function for each programmable button can be set by you or by your system administrator.
Display
07
Group Pickup
Hold
Feature
Release
06
Transfer12305
Last Number Redial
456
04
Page Group
789
03
Conference
*0#
02
Call–Volume
+
01
Call
Spk
11
68
74
75
74
74
73
78
78
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Telephone Overview: Button Functions
1.4 Feature Codes
The phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code.
· Speed Dial: Feature 0 <index>
Dial a stored number. Follow it with a 3-dight number system speed dial (000 to 999) or * and a 2-digit number personal speed dial (00 to 99).
· Ring Again: Feature 2 (Set)/Feature #2 (Clear) Set a ringback on the extension being called. When the target extension ends its current call,you are rung and when you answer, a new call is made to the target.
· Conference: Feature 3 Turn the current call and any held call or calls into a conference call. The held call can be an existing conference to which you want to add another call.
· Forward Unconditional On: Feature 4 <number> (On)/Feature #4 (Off)
Switch on and off immediate forwarding of calls to the number entered.
· Last Number Redial: Feature 5 Redial the last number dialed. This code can only be used when the phone is currently idle.
· Page: Feature 60 <number>
Make a page call to an extension or group. The target extension or group members must be free and must support handsfree auto-answer in order to hear the page.
· Retrieve Messages: Feature 65 or Feature 981 Access your voicemail mailbox to collect messages.
· Dial Voice Call: Feature 66 <number>
Have a call automatically answered on speaker phone after 3 beeps. If the extension is not free when called, the call is presented as a normal call.
· Priority Call: Feature 69 Allows you to call another user even if they are set to 'do not disturb'. A priority call will follow forward and follow me settings but will not go to voicemail.
· Transfer: Feature 70 <number>
Put your current call on hold and make an transfer enquiry call to another number. Pressing Feature 70 again to completes the transfer.
· Call Park/Park & Page: Feature 74 Park your current call. The additional functions and method for unparking calls depends on whether Park & Page is configured on your system or not. See Parking Calls .
· Call Unpark: Feature #74 <park slot number>
Unpark a call. The code is followed by the park slot number used to park the call.
· Call Pickup Group: Feature 75 Answer a call ringing a group of which you are a member. You can use this function even if you group membership is currently set to disabled.
· Directed Call Pickup: Feature 76 Answer a call ringing the user or hunt group extension number specified.
· Call Timer: Feature 77 Briefly display the current duration of the currently connected call. The final duration of a call is also automatically shown after a call is ended.
· Time of Day: Feature 803 Briefly display the time and date during a connected call.
· Do Not Disturb On: Feature 85 (On)/Feature #85 (Off) Switch do not disturb on or off. Do not disturb overrides all forwarding and follow me functions. Calls go to voicemail if available, otherwise the caller receives busy.
· Group Listen On: Feature 802 (on)/Feature #802 (Off) Group listen allows you to hear the caller on the phone speaker while you speak through the handset microphone. The code must be dialed during the call. Group listen is automatically turned off at the end of a call.
· Call Log: Feature 812 Displays your call log. Use the * key to switch between all calls, missed calls, outgoing calls and incoming calls. Use the volume keys to move through the calls in the currently displayed category. To make a return to the entry displayed press #, to delete the entry press Hold.
Each of these feature codes above can be assigned to a programmable button . The feature can then be invoked using a single button press.
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Administration Feature Codes
The following feature codes are used to edit phone settings. Some functions may request a security code after the feature code is entered. When this occurs, enter your login code and press #.
· Button Inspect: Feature *0 After selecting this function, pressing any programmable button will display the function currently assigned to that button.
· Auto Dial Button : Feature *1 This feature allows you to store a number against a programmable button. After entering the code, press the button to be programmed and then enter the number that the button should dial.
· Internal Autodial (User Button) : Feature *2 This feature allow you to create a user button that matches another user's extension number. The button can then be used to call the other user. The button can also be used to see the current state of the other user. The button's icon will flash when the other user has a call alerting them. When that is the case, pressing the button answers their call. When the icon is steady the user is busy.
· Ringer Sound : Feature *6 Adjust the ringer sound type. When selected, the number keys 1 to 4 are used to select the required ringer. The volume can also be adjusted using the volume controls.
· Ring Volume : Feature *80 This feature code causes the phone's ringer to sound for a short period during which its volume can be adjusted using the phone's volume controls.
52
72
70
70
66
66
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Telephone Overview: Feature Codes
1.5 Short Codes
In addition to the Feature codes supported by the phone, you can also dial short codes provided by the telephone system. These are useful as they can be dialed from any type of phone on the system.
Some short codes require you to enter additional information when you dial them, typically an extension number. That is indicated by N in the short codes shown below.
The short codes below are default short codes that may be supported by your telephone system. Your system administrator can add, remove or edit the short codes.
Park/Unpark
· Park Call: *37*N# Parks the held call using the park slot number dialed in place of N. Works with both park methods but does not display page options if Park & Page is configured.
· Unpark Call: *38*N# Unpark the call parked in park slot number N.
Call Pickup
· Pickup Any Call: *30 Answer a call ringing on the telephone system.
· Pickup a Group Call: *31 Answer a call ringing a group of which you are a member. You can use this function even if your group membership is set to disabled.
· Pickup a Users Call: *32*N# Pickup a call ringing a user's extension number (N).
· Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
Conference
· Conference Held Calls: *47 Start a conference between yourself and any calls that you have on hold.
Do Not Disturb
· Switch Do Not Disturb On: *08 Set your phone to do not disturb.
· Switch Do Not Disturb Off: *09 Switch off do not disturb.
· Add a Do Not Disturb Exception Number: *10*N# Add a number (N) to your list of do not disturb exceptions.
· Delete a Do Not Disturb Exception Number: *11*N# Remove a number (N) from your list of do not disturb exceptions.
· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.
Follow Me
· Follow Me Here: *12*N# Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing the short code.
· Follow Me Here Cancel: *13*N# Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when dialing the short code.
· Follow Me To: *14*N# Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just *14# to cancel follow me.
· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.
11
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Forwarding
· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.
· Set the Forward Unconditional Destination: *07*N# Set the destination number (N) for forward unconditional when it is switched on.
· Switch Forward Unconditional On: *01 Switch on forward unconditional. A destination must have been set.
· Switch Forward Unconditional Off: *02
· Include Group Calls in Forward Unconditional: *50
· Exclude Group Calls from Forward Unconditional: *51
· Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those functions will use the forward unconditional number if set.
· Switch Forward On Busy On: *03
· Switch Forward On Busy Off: *04
· Switch Forward on No Answer On: *05
· Switch Forward on No Answer Off: *06
Group
· Night Service Status On: *20*N# Set a group into night service status by entering its extension number (N).
· Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N).
Login
· Login: *35*N*L# Login to a phone using your extension number (N) and login code (L).
· Log Out: *36 Log yourself out from the phone where you are currently logged in.
Voicemail
· Check Messages: *17 Access mailboxes to check for messages.
· Voicemail On: *18 Allow voicemail to be used to answer calls.
· Voicemail Off: *19 Stop voicemail being used to answer calls.
· Voicemail Ringback On: *48 Have voicemail ring your phone when you have any new messages. It will call when you use the phone.
· Voicemail Ringback Off: *49 Switch off ringback.
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Telephone Overview: Short Codes
1.6 Status Letters
When the phone is idle, it normally displays the date and time. It may also show any of the following status letters at the left of the display.
· B = Barred A B is shown on your phone's display when the system administrator has set you to outgoing call barred status. You will only be able to make internal calls while this is applied.
· D = Diverting (Forwarding) Calls A D is shown on your phone's idle display when you have forward unconditional enabled.
· G = Group Member (In Group)
A G is shown on your phone's idle display when have been configured as a member of a group and your membership is enabled. While this is the case, you may receive calls targeted to the group.
· N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled.
· O = Out of Service An O is shown on your phone's display when any of the groups of which you are enabled as a member is set to night service mode. While in that mode, any calls to that group are diverted to its fallback if set or otherwise to voicemail if available.
· T = Twinned A T is shown on the phone's idle display if it is internally twinned with your other phone extension. Calls to you will alert on both phones and can be answered by you at either phone.
· S = System Alarm If you are configured as a system phone user, an S in the phone's display indicates a system alarm.
1.7 Tones
In addition to ringing, you may hear the following tones:
· Page Call: Single Loud Beep This tone indicates that your phone is receiving a page call . You do not need to take any action to hear the call and you cannot be heard by the person doing the page.
· Short Code Confirmation: 2 Loud Beeps These tones are heard when using short codes . It is a confirmation that the short code function has been completed.
· Direct Voice Call: 3 Loud Beeps These tones are heard when receive a direct call which has been automatically answered by the phone. You can hear the caller and then can hear you.
· Waiting: 4 Loud Beeps These tones are heard if the phone has been waiting for you to complete dialing or the number you have dialed is invalid. The tones are repeated until you hang up.
· Incompatible: Warble tone This continuous high-low tone is heard if the number dialed is not valid for routing by the telephone system or any system function. .
You may hear the following tones during calls:
· Conference Tones: Single Tone/Double Tone During a call, a single tone indicates that someone else has joined the call. A double tone indicates that someone has left the conference. The system administrator can replace these with a repeating single tone every 10 seconds.
· Held Tone: Double tone every 4 seconds. If the system does not have music on hold configured, this repeated double tone is used to inform you that your call has been put on hold by the other system user.
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1.8 Key Lettering
Some older phones have the Q and Z letters printed on the 0 key rather than on the 7 and 9 keys respectively. For functions that use letter input, the latter standard keypad marking is assumed.
1.9 What's My Extension Number?
The label under the handset is normally used to record the extension number of the phone. This is normally a fixed number. However, the telephone system supports users logging in to an extension when they want to us it, changing its extension number to match their own when they do so.
Unfortunately for this type of phone there is no simple way to find out the phone's current extension number. Make a call to a colleague who has a phone with a display. They will see the extension number your phone.
1.10 Notes
This guide was written assuming that the telephone system and your phone are using their default settings. However, the system has a wide range of controls and features that can be used to customize its operation and that of your phone. Your system administrator will inform you if they change any settings that will affect you or the operation of your phone.
Other Phones
The M7208 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes supported by the M7208 can also be used on these other phones.
M7100/ M7100N
M7208/ M7208N
M7310/ M7310N
M7324/ M7324N
T7000
T7100
T7208
T7316
T7316
Display
–
Display Soft Keys
–––––
Virtual Call Appearances
–––––
–
Handsfree Operation Speaker
Microphone
–––
Headset Operation Socket––
–
Button––––––
Programmable Buttons...
1733234171516
... with icons
–7923––71516
... without icons
1–24–41–––
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Making Calls
Chapter 2.
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2. Making Calls
If you are not already on a call, then you can just dial the number. The first available appearance button will be used for the call. Alternatively, you can press a specific appearance button in order to make a call using that button.
The number of call appearance buttons on your phone controls the number of calls you can make and receive at the same time. The normal number is 2 but this can be changed by your system administrator. They can also provide your phone with other types of appearance buttons (line, bridged and call coverage) for making and answering additional calls.
If the number you dial matches a user or group on the telephone system, the directory name of the user or group is shown and the call starts alerting the target.
2.1 Setting a Callback
If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the system will call you when the other user next uses ends a call. When you answer the callback, the system will automatically make another call to the user.
· This function can be assigned to a programmable button . This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).
To Set a Callback
1.While the call is still ringing or if you hear busy, press Feature 2
2.End your call attempt.
To Clear a Callback
If you have a callback set, you can cancel it using the following process:
1.Press Feature #2.
2.2 Redial the Previous Number
You can redial the number of the last outgoing call that you made.
· This function can be assigned to a programmable button . This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).
1.To redial the last number called, press Feature 5.
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Making Calls: Redial the Previous Number
2.3 Making a Page Call
You can make a page call to another user or to the available members of a group. The users do not have to take any action to hear the page.
The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any alerting call.
· This function can be assigned to a programmable button . This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).
1.Press Feature 60.
2.Dial the number of the user or group you want to page.
· If the destination is a user and they already have a call connected, they cannot be paged. If the destination is a group which is not in service or has no available members, it cannot be paged.
2.4 Direct Voice Calls
This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the user must use the handset if they want to talk.
The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free when called, the call is alerts as a normal call.
· This function can be assigned to a programmable button . This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).
1.Press Feature 66.
2.Dial the target user extension number.
2.5 Making a Priority Call
A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and follow me settings they have in use but will not go to voicemail.
· This function can be assigned to a programmable button . This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).
1.Press Feature 69.
2.Dial the target user extension number.
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2.6 Using Speed Dials
Speed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personal speed dials and system speed dials.
You or your system administrator can enter numbers that you want stored as personal speed dials. These are only useable by you. Your system administrator can also store numbers as system speed dials. Those are useable by all users on the system including you.
If you have any internal or external number that you dial frequently, you can store those as an auto dial button rather than a speed dial.
Dialing a Speed Dial
This function can be assigned to a programmable button . This allows it to be accessed in a single key press.
1.Press Feature 0.
· To dial a personal speed dial: Dial * followed by the 2-digit personal speed dial number between 00 to 99. Alternatively you can dial the 2- digit personal speed dial number and then press #.
· To dial a system speed dial: Dial the 3-digit system speed dial number between 000 to 999.
Entering a Personal Speed Dial
· ! WARNING
Note that no warning is given if the entry is already programmed. It is simply overwritten.
1.Press Feature *4.
2.Dial the two digit number, between 00 to 99, for the personal directory entry to be programmed.
3.Enter the number to be dialed by the speed dial. Use the * button to delete the last digit entered.
4.When the number is completed press Hold.
5.Enter a name to associate with the number.
112
ABC2abc
3
DEF3def
4
GHI4ghi
5
JKL5jkl
6
MNO6mno
7
PQRS7pqrs
8
TUV8tuv
9
WXYZ9wxyz
*
Backspace
0
.–0()#Space
· Use the # button button to advance the text entry cursor to enter the next character.
· Use the * button button to delete the current character.
6.When complete, press Hold again.
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Making Calls: Using Speed Dials
2.7 Account Codes
The telephone system can store a set of account codes. Account codes can be used to keep track of calls in relation to particular work, activities or clients. They can also be used to keep track of calls by particular users.
· When an account code is entered while making a call or during a call, that account code is included in the call records output by the system.
· Accounts entered are checked against those stored by the telephone system. If an invalid code is entered, the account code is requested again.
· The system administrator can configure certain numbers or types of numbers to require entry of an account code before you can continue making a call to such a number.
· The system administrator can also configure you to have to enter an account code before making any external call.
Forced Account Code Entry
If you are required to enter an account code, the phone will display ACCOUNT:_.
1.Enter an account code and press #.
2.If the account code is not valid, the phone will display AGAIN:_.
Voluntary Account Code Entry
You can choose to enter an account code before making a call or during a call. This is done using a programmable button assigned with the Account Code function.
2.8 Calling from the Contacts List
You can use any directory contacts to make a call. You can also use the directory in many telephone functions where you need to select the number for a destination, for example during transfers.
1.Access the contacts directory:
a. Press the programmable button to which the Directory function has been assigned.
b. Dial the name or part of the name that you want to find. The list of contacts is filtered to show only matching
names.
c. Use the and buttons to scroll through the list of matching names (Note: If done during a call or while
alerting, this will also adjust the call or ring volume).
2.When the required entry is shown, press #.
2.9 Calling from the Call Log
You can use the call log to make calls to the number included in the currently selected call record.
1.Press Feature 812. The display will change to show your call log records.
· Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans (answered incoming calls) and Out (outgoing calls).
· Use the up and down buttons to scroll through the records.
2.When the required entry is shown, press #.
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Answering Calls
Chapter 3.
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3. Answering Calls
While you still have a call appearance button available you can receive incoming calls. The button icon on the call appearance button will show a slow flashing icon.
To Answer a Call when Idle
1.If your phone is idle or you only have parked or held calls, you can answer calls in a number of ways:
· Pickup the handset.
· To answer handsfree, press the call appearance button or the Handsfree button.
2.The button icon changes to a steady icon to show it is the call to which you are connected.
To Answer Another Call
If you already have a call in progress, you can still answer another call. Pressing the alerting call appearance button will automatically put the current call on hold and answer the waiting call.
Switching Between Calls
You can switch between calls by pressing the call appearance button of the call to which you want to talk. The button icons will show which call you are currently talking to.
· A slow flashing icon indicates a call waiting to be answered.
· A steady icon indicates the currently connected call.
· A fast flashing icon indicates a held call.
3.1 Divert a Call to Voicemail
You can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group of which you are a member.
1.If your phone is idle, press the Release button. The call is redirected to voicemail.
3.2 Answering a Page Call
You can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heard through the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged.
You cannot answer a page call.
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Answering Calls: Answering a Page Call
3.3 Call Pickup
Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options:
· Answer any ringing call on the telephone system.
· Answer a call ringing a particular user.
· Answer a call ringing a particular group.
· Answer a call, not necessarily a group call, ringing the members of a group.
Direct Call Pickup
Answer a call ringing the user or group extension number specified.
1.Press Feature 76.
2.Dial the extension or group number.
Group Call Pickup
You can answer a call ringing any group of which the you are a member even if the call is not currently alerting on your phone. You can use this function even when your group membership is set to disabled.
1.Press Feature 75.
Default Short Codes
Short codes are numbers that you can dial from any types of phone on the telephone system. The following are
default short codes that may be available on your system.
· Pickup Any Call: *30 Answer a call ringing on the telephone system.
· Pickup a Group Call: *31 Answer a call ringing a group of which you are a member. You can use this function even if your group membership is set to disabled.
· Pickup a Users Call: *32*N# Pickup a call ringing a user's extension number (N).
· Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
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Call Controls
Chapter 4.
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