Avaya M3905 Quick Reference Guide

Introducing your Meridian M3905 Telephone

Programmable Line/Feature Keys
(Self-labeled)

In-Calls

Message Waiting Light / Incoming Call Indicator
LCD Display

Programmable Line/Feature Keys
(Self-labeled)

Goodbye
Hold

Supervisor Observe

LED

Volume Control Bar

LEDs

Headset

Mute

*Supervisor

Quit

*Emergency
*Not Ready

Navigation Keys

*Make Busy

Copy

In-Calls

Fixed Feature Keys
Programmable Feature Keys (Self-labeled)

*

Note

: These keys can be re-configured to meet the user's needs. You may purchase

the optional Key Cap Package from your Nortel Networks distributor.

Applications

Corporate Directory

Find a telephone number

App's Select

Copy a telephone number to your Personal Directory

App's Select Done

/

Done Dial

/
/

/

Dirctry

Quit

Quit

Programming your Meridian M3905 Telephone

Access the Options List

Options

Language

/

Change feature key label

/

Screen contrast

Lower or Higher Done

Volume adjust m e n t

/

Ring type

/

New Call Indication/Call log options

/ /

Live dial pad

On or Off Done

Preferred name match

On or Off Done

Area code set-up

/

Call timer enable

On or Off Done

Date/time format

/

Key click enable

On or Off Done

Headset type

/

Headset port on call

On or Off Done

Headset port external alerter

On or Off Done

Display diagnostics

/

Applications

Set-to-Set Messaging

Activate

App's Select Edit

/

Select Done

Select AutoDial

Select

Play Select Done

On or Off Done

Done

Select Done

Quit

(continued)

/

Select

Quit

Done

Quit

Lower or Higher D one

Quit

Quit

Done

Quit

Quit

Quit

Quit

Quit

Done On or Off

Quit

Quit

Quit

Issue 1.00P0942075 Standard

Quit

Quit

Quit

Quit

Meridian
Digital
Telephones

M3905 Call Center

Quick Reference Card

Quick Reference Card

Quick Reference CardQuick Reference Card

For additional information on the operation of your telephone, please
consult the Meridian Digital Telephones M3905 Call Center Telephone

User Guide.

Telephone Features

Auto Dial

store AutoDial

AutoDial

use AutoDial

Last Number Redial
Hold

place a call on hold

return to a held call

Transfer Tr a n s Connect
Conference Conf Connect
Ring Again

activate RingAgn

when notified RngCall

cancel CanclRA

Malicious Call Trace

with Call Trace key CallTrace

without Call Trace key Conf or Trans

A

Call Forward

activate Forward

Done

cancel CheckFw CanclFw

reinstate Forward Done

Call Center Agent Features

Activity Code
ACD calls

In-Calls indicator flashes
end an ACD call

or

Emergency
Not Ready

to perform post-call tasks
to receive ACD calls again

Non-ACD calls

to answer when ringing
to make a non-ACD call

Communicate with your supervisor

LED indicator flashes
on a call when LED indicator flashes
call your supervisor
return to ACD call
Conference with supervisor and ACD call
Transfer call to supervisor

C

B

or or

H

Walkaway and Return

on active ACD or non-ACD Call
in Not Ready mode
Return from Walkaway

E

D
D

or

Call Center Supervisor Features

Answer Agent (when indicator flashes)
Answer Emergency (when indicator flashes
Call Agent

F

Interflow (when call queue exceeds threshold)

activate Interflow
deactivate Interflow

Night Service

fl

enter Night Service Night
transition to Night Service Night
exit Night Service Night

( “N” for Night)
( “T” for Transition)

°
‹

( “D” for Day)

Observe

Observe agent

K

talk to observed agent

leave Observe mode

Display agent status DisplayAgt
Display queue DisplayQue

or

Agent and Supervisor Features

Agent login

E

Login with Agent ID and Multiple Queue Assignment

default login

Correct errors during the login procedure

to correct previous entry

Agent Logout

Remarks

A Dial the Malicious Call Trace Flexible Feature Code (FFC).
B Dial the code that corresponds to your current activity.
C If Call Forcing is configured, the call is answered automatically.
D Disconnect your headset.
E

Connect your headset, or press the Headset key to turn
off the LED if you are using the optional handset.

F Dial the Agent’s Position ID.
G Dial your Agent ID (if required).
H Dial ‚£, if you make a mistake while logging in, to delete the

Supervisor ID, ACD DN, or Priority that you just entered

F

G

H

or

or

D

Legend

Dial the number (see “Remarks”).
Press a non-ACD (not In-Calls) extension key.

or

Press the key located beside the indicator.

Call Log and Directory

Callers List

View the Callers List

Callers

or

Dir/Log

/

Make a Call while in the Callers List

Dial

Save an Entry to the Directory while in the Callers List

Dirctry Next Done

Delete an Entry while in the Callers List

Delete Yes

Delete the Callers List

Dir/Log S elect DelList

/

Redial List

View the Redial List

Redial

or

Dir/Log

/

Make a Call while in the Redial List

Dial

Personal Directory

Enter Names and Numbers in the Personal Directory

Dir/Log Select AddNew

/

Next Done

Delete Names and Numbers while in the Personal Directory

Delete Yes

Make a Call while in the Personal Directory

or

/

Dial

Edit Names and Numbers while in the Personal Directory

Edit Next Done

Delete the Personal Directory

Dir/Log S elect DelList Yes

/

Password Protection for the Personal Directory

Dir/Log Select Select

/

Password Change for the Personal Directory

Dir/Log Select Select

/ /

Enter Enter Done

Select New or Old

Select

On or Off Done