Avaya J100, J129, JBM24, JEM24, J139 Installing

...

Download

Page 1

Installing and Administering Avaya J100 Series IP Phones

Release 4.0

Issue 2

December 2018

Page 2

2018, Avaya Inc.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published in varying mediums which may include product information, operating instructions and performance specifications that are generally made available to users of products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or Documentation provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website:

https://support.avaya.com/helpcenter/ getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and Canada, the warranty is provided to You by said Avaya Channel Partner and not by Avaya.

“Hosted Service” means an Avaya hosted service subscription that You acquire from either Avaya or an authorized Avaya Channel Partner (as applicable) and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service. If You purchase a Hosted Service subscription, the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted Service. Contact Avaya or Avaya Channel Partner (as applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER

THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO, UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License as set forth below in the Designated System(s) License (DS) section as applicable. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You. “Software” means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. “Designated Processor” means a single stand-alone computing device. “Server” means a set of Designated Processors that hosts (physically or virtually) a software application to be accessed by multiple users. “Instance” means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine (“VM”) or similar deployment.

License types

Designated System(s) License (DS). End User may install and use each copy or an Instance of the Software only: 1) on a number of Designated Processors up to the number indicated in the order; or 2) up to the number of Instances of the Software as indicated in the order, Documentation, or as authorized by Avaya in writing. Avaya may require the Designated Processor(s) to be identified in the order by type, serial number, feature key, Instance, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). You may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as “shrinkwrap” or “clickthrough” license accompanying or applicable to the Software (“Shrinkwrap License”).

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009. The Heritage Nortel Software is the software contained within the list of Heritage Nortel Products located

https://support.avaya.com/LicenseInfo under the link “Heritage

at Nortel Products” or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice.

Page 3

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, Hosted Service, or hardware provided by Avaya. All content on this site, the documentation, Hosted Service, and the product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine. Each product has its own ordering code and license types. Unless otherwise stated, each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”). As required, information regarding distributed Linux OS source code (for those products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms.

The following applies only if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL

HTTP://WWW.MPEGLA.COM.

https://

PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya Support website: as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Industry Canada (IC) Statements

RSS Standards Statement

https://support.avaya.com (or such successor site as

Danger:

The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury.

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

Page 4

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

Cet équipement est conforme aux limites d'exposition aux rayonnements ISEDétablies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

Industry Canada (IC) Statements

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conformeà la norme NMB-003 du Canada.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by

Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.

• Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず製品に同梱されております添付品または指定品をご使用ください。添付品指定品以外の部品をご使用になると故障や動作不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用しないでください。上記注意事項を守らないと、死亡や大怪我など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two conditions:

1. It is possible that this equipment or device may not cause harmful interference, and

2. This equipment or device must accept any interference, including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos condiciones:

1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing to the outside plant.

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interferences that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

Page 5

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ENERGY STAR® compliance statement

As an ENERGY STAR partner, Avaya Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Information on the ENERGY STAR program can be found at

www.energystar.gov. ENERGY STAR and the ENERGY STAR mark

are registered trademarks owned by the U.S. Environmental Protection Agency.

EU Countries

This device when installed complies with the essential requirements and other relevant provisions of EMC Directive 2014/30/EU and LVD Directive 2014/35/EU. A copy of the Declaration may be obtained

http://support.avaya.com or Avaya Inc., 4655 Great America

from Parkway, Santa Clara, CA 95054–1233 USA.

WiFi transmitter

• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBm

• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBm

General Safety Warning

• Use only the Avaya approved Limited Power Source power supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Device Usage Consent

By using the Avaya device you agree that Avaya, from time to time,may collect network and device data from your device and may use suchdata in order to validate your eligibility to use the device.

Page 6

Chapter 1: Introduction.......................................................................................................... 11

Purpose................................................................................................................................ 11

Chapter 2: Avaya J100 Series IP Phones overview............................................................. 12

J100 Series IP Phone models................................................................................................ 12

Hardware specifications......................................................................................................... 13

Power specifications.............................................................................................................. 14

Supported codecs................................................................................................................. 15

Safety instructions................................................................................................................. 16

Button modules overview....................................................................................................... 16

Avaya J100 Expansion Module upgrade............................................................................ 17

Debugging the expansion module..................................................................................... 18

Chapter 3: Phone installation................................................................................................ 21

Hardware setup..................................................................................................................... 21

Wi-Fi overview................................................................................................................ 21

Wall mounting Avaya J100 Series IP Phones..................................................................... 28

Wall mounting Avaya J100 Expansion Module................................................................... 29

Software installation.............................................................................................................. 31

Phone installation process............................................................................................... 31

Chapter 4: Configuring the phone using web interface...................................................... 41

Enabling access to web interface of the phone........................................................................ 41

Enabling access to the web interface through the Phone Administration menu..................... 41

Enabling web interface access through the settings file...................................................... 42

Viewing IP address of the phone....................................................................................... 42

Logging in and logging out of the web interface........................................................................ 43

Configuring network settings.................................................................................................. 43

Network settings field description...................................................................................... 44

Configuring Ethernet settings................................................................................................. 46

Ethernet settings field descriptions.................................................................................... 47

Configuring Wi-Fi settings...................................................................................................... 52

Wi-Fi settings field descriptions........................................................................................ 52

Configuring SIP settings......................................................................................................... 57

SIP settings field descriptions........................................................................................... 57

Configuring Settings.............................................................................................................. 66

Settings field descriptions................................................................................................. 67

Configuring date and time...................................................................................................... 78

Configuring management settings........................................................................................... 80

Management settings field descriptions............................................................................. 81

Changing the password of the web interface and the phone admin............................................ 83

Debugging............................................................................................................................ 84

December 2018 Installing and Administering Avaya J100 Series IP Phones 6

Comments on this document? [email protected]

Page 7

Contents

Debugging field descriptions............................................................................................ 85

Configuring certificates.......................................................................................................... 88

Certificates field descriptions............................................................................................ 89

Configuring Environment Settings........................................................................................... 92

Configuring Background and Screen Saver of the Phone.......................................................... 93

Background Image and Screen Saver field description....................................................... 94

Configuring Calendar of the phone.......................................................................................... 95

Exchange Calendar field description................................................................................. 95

Restarting your phone through web interface........................................................................... 96

Resetting the phone to Default............................................................................................... 96

Chapter 5: Configuring servers and VLAN........................................................................... 97

Server configuration.............................................................................................................. 97

File Server configuration.................................................................................................. 97

DHCP server configuration............................................................................................. 104

Configuration through LLDP................................................................................................. 105

LLDPDU transmitted by the phones................................................................................ 105

TLV impact on system parameter values......................................................................... 107

Configuration through DHCP................................................................................................ 108

DHCP Site Specific Option............................................................................................. 109

DHCP options............................................................................................................... 110

Virtual LAN (VLAN) overview................................................................................................ 114

VLAN separation........................................................................................................... 115

External switch configuration.......................................................................................... 117

Exceptions to the VLAN forwarding rules......................................................................... 118

Special considerations................................................................................................... 118

VLAN parameters.......................................................................................................... 119

IPv4 and IPv6 overview....................................................................................................... 122

Configuring IPv4 from the phone menu........................................................................... 123

Configuring IPv4 from the web interface.......................................................................... 123

IPv6 configuration.......................................................................................................... 124

Configuring IPv6 from the phone menu........................................................................... 125

Configuring IPv6 from the web interface.......................................................................... 126

IPv6 limitations.............................................................................................................. 127

Multiple Device Access ....................................................................................................... 127

Multi Device Access operation in dual-stack mode........................................................... 128

Shared control.............................................................................................................. 129

Microsoft Exchange Server integration.................................................................................. 129

Chapter 6: Avaya Aura configuration for phones.............................................................. 132

SIP phone administration on Communication Manager........................................................... 132

Administering emergency numbers....................................................................................... 133

SIP phone administration on Session Manager...................................................................... 134

About controllers................................................................................................................. 135

Chapter 7: Security............................................................................................................... 136

December 2018 Installing and Administering Avaya J100 Series IP Phones 7

Comments on this document? [email protected]

Page 8

Contents

Security overview................................................................................................................ 136

Access control and security.................................................................................................. 137

Certificate management....................................................................................................... 138

Phone identity certificates.............................................................................................. 139

Trusted certificates........................................................................................................ 141

OCSP trust certificates................................................................................................... 141

Configuration for secure installation...................................................................................... 142

Chapter 8: Phone administration and configuration......................................................... 144

Accessing the Admin menu during phone startup................................................................... 144

Parameters for managing Admin menu........................................................................... 144

Accessing the Admin menu after log in.................................................................................. 145

Accessing the Ethernet IPv4 settings.................................................................................... 146

IP configuration field description..................................................................................... 146

Using the debug mode......................................................................................................... 147

Setting the Ethernet interface control.................................................................................... 148

Group identifier................................................................................................................... 149

Setting the group identifier............................................................................................. 149

Setting event logging........................................................................................................... 150

Administering enhanced local dialing.................................................................................... 150

Restarting the phone........................................................................................................... 153

Configuring SIP settings....................................................................................................... 153

Setting Site Specific Option Number (SSON)......................................................................... 154

Using the VIEW administrative option................................................................................... 155

VIEW field description.................................................................................................... 155

Setting the 802.1x operational mode..................................................................................... 156

Chapter 9: Feature configuration........................................................................................ 158

Contacts list........................................................................................................................ 158

Configuring Groups list by using the web interface........................................................... 158

Contacts list configuration.............................................................................................. 158

Recents.............................................................................................................................. 159

Recents configuration.................................................................................................... 159

Presence............................................................................................................................ 160

Configuring Presence by using the web interface............................................................. 160

Presence configuration.................................................................................................. 160

Calendar............................................................................................................................. 162

Calendar configuration................................................................................................... 162

Guest login......................................................................................................................... 165

Guest Login configuration.............................................................................................. 165

Multiple Level Precedence and Preemption........................................................................... 166

MLPP configuration....................................................................................................... 166

Call Forward....................................................................................................................... 167

Configuring Call Forwarding on the phone web interface.................................................. 168

Call Forwarding configuration......................................................................................... 168

December 2018 Installing and Administering Avaya J100 Series IP Phones 8

Comments on this document? [email protected]

Page 9

Contents

Call Pickup......................................................................................................................... 169

Call pickup configuration................................................................................................ 170

Call Park............................................................................................................................. 170

Auto Intercom group code.................................................................................................... 170

Team Button....................................................................................................................... 170

Team Button configuration.............................................................................................. 171

Whisper Page..................................................................................................................... 172

Exclusion............................................................................................................................ 172

Send All Calls..................................................................................................................... 172

Extension to Cellular ........................................................................................................... 172

Limit Number of Concurrent Calls......................................................................................... 172

Hunt Group Busy Position.................................................................................................... 173

Automatic Callback.............................................................................................................. 173

Automatic Callback configuration.................................................................................... 173

Priority Call......................................................................................................................... 173

Priority Call configuration............................................................................................... 174

Voicemail............................................................................................................................ 174

Configuring Voicemail by using the web interface............................................................. 174

Voicemail configuration.................................................................................................. 175

Malicious call tracing............................................................................................................ 175

Calling party number blocking.............................................................................................. 175

Calling party number unblocking........................................................................................... 176

Chapter 10: Failover and survivability................................................................................ 177

Redundancy with IP phone and Avaya Aura

......................................................................... 177

Detection of loss of connection............................................................................................. 177

Failover to a backup proxy................................................................................................... 178

Restoring the phone to the primary proxy.............................................................................. 178

Proxy determination when the connection to the primary proxy is lost...................................... 179

Simultaneous registration..................................................................................................... 179

Limitations during failover or failback..................................................................................... 180

Preserved call..................................................................................................................... 180

Limitations of call preservation........................................................................................ 180

Limitations after a successful failover.................................................................................... 181

Indications of redundancy.................................................................................................... 182

Supported non Avaya Aura® proxies for redundancy.............................................................. 182

Parameters for redundancy provisioning............................................................................... 183

Redundancy in a non-Avaya proxy environment.................................................................... 187

Chapter 11: Maintenance...................................................................................................... 188

Resetting system values...................................................................................................... 188

Device upgrade process...................................................................................................... 189

User profile backup on Personal Profile Manager (PPM)......................................................... 189

User profile parameters for backup................................................................................. 189

SLA Mon™ agent................................................................................................................ 190

December 2018 Installing and Administering Avaya J100 Series IP Phones 9

Comments on this document? [email protected]

Page 10

Contents

Chapter 12: Troubleshooting............................................................................................... 192

SLA Mon™ agent................................................................................................................ 192

Phone displays Acquiring Service screen.............................................................................. 192

Chapter 13: Appendix........................................................................................................... 194

List of configuration parameters............................................................................................ 194

Chapter 14: Resources........................................................................................................ 273

Documentation.................................................................................................................... 273

Finding documents on the Avaya Support website........................................................... 275

Avaya Documentation Portal navigation.......................................................................... 275

Viewing Avaya Mentor videos............................................................................................... 276

Support.............................................................................................................................. 277

December 2018 Installing and Administering Avaya J100 Series IP Phones 10

Comments on this document? [email protected]

Page 11

Chapter 1: Introduction

Purpose

This document focuses on preparing Avaya J100 Series IP Phones for installation, initial administration, and administration tasks.

This document is intended for the administration engineers or support personnel who install, administer, and maintain Avaya J100 Series IP Phones.

The administration engineers or the support personnel must have the following knowledge, skills, and tools:

Knowledge

• DHCP

• SIP

• Installing and configuring Avaya Aura® components

• Installing and configuring IP Office components

• 802.1x and VLAN

Skills

Administering and configuring:

• Avaya Aura® Session Manager

• Avaya Aura® Communication Manager

• Avaya Aura® Presence Services

• Avaya Aura® Session Border Controller

• IP Office

• DHCP server

• HTTP or HTTPS server

• Microsoft Exchange Server

Tools

• Avaya Aura® System Manager

• IP Office Manager

• IP Office Web Manager

December 2018 Installing and Administering Avaya J100 Series IP Phones 11

Comments on this document? [email protected]

Page 12

Chapter 2: Avaya J100 Series IP Phones

overview

Avaya J100 Series IP Phones provide a range of applications and features for unified communications. The phones leverage the enterprise IP network and eliminate the need of a separate voice network. The phones offer superior audio quality with the amplified handsets and customization with low power requirements in a Session Initiation Protocol (SIP) environment.

Avaya J100 Series IP Phones work with Avaya Aura®, IP Office, and third-party call control environments to provide a flexible architecture where you can:

• Make conference calls more efficiently and enhance customer interactions with high-quality audio.

• Gain access to information quickly through easy-to-read and high-resolution displays.

• Create a survivable, scalable infrastructure that delivers reliable performance and flexible growth as business needs change.

• Increase performance by deploying Gigabit Ethernet within your infrastructure.

• Reduce energy costs by using efficient Power-over-Ethernet (PoE) including sleep mode, which lowers energy consumption significantly.

• Enhance audio quality by using amplified handset mode.

J100 Series IP Phone models

Phone model

J129 IP Phone A SIP-based phone with a monochrome display that supports

J139 IP Phone A SIP-based phone with a color display that supports four call

J169 IP Phone A SIP-based phone with a grayscale display that supports eight

Description

single line call appearance.

appearances with two lines of call display.

call appearances with four lines of call display.

The phone can also support up to three button modules each supporting 24 application lines.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 12

Comments on this document? [email protected]

Page 13

Hardware specifications

Phone model Description

J179 IP Phone A SIP-based phone with a color display that supports eight call

appearances with four lines of call display.

The phone can also support up to three button modules each supporting 24 application lines.

Hardware specifications

Avaya J100 Series IP Phones support the following hardware specifications:

Standard J129 J139 J169 J179 JBM24 JEM24

Phone dimensions with the stand in high position

Phone dimensions with the wall mount

Wall mountable Yes Yes Yes Yes Yes Yes

Stand Dual position Dual position Dual position Dual position Dual

Call appearances

Display type Monochrome Color Grayscale Color Grayscale Grayscale

Display 2.3”, 128 x

Dual color call indicator

Ethernet switch Dual 10/100 Dual

Wi-Fi support Yes (As an

156 mm (6.1 in) Wide x 170 mm (6.7 in) Deep x 175mm (6.9 in) Tall

156 mm (6.1 in) Wide x 100 mm (3.9 in) Deep x 198 mm (7.8 in) Tall

1 4 8 8 N/A N/A

32 pixels

0 4 8 8 24 24

optional module)

179 mm (7.0 in) Wide x 170 mm (6.7 in) Deep x 177mm (7.0 in) Tall

179 mm (7.0 in) Wide x 100 mm (3.9 in) Deep x 219 mm (8.6 in) Tall

2.8”, 320 x 240 pixels

10/100/1000

No No Yes (As an

187 mm (7.4 in) Wide x 175 mm (6.9 in) Deep x 183 mm (7.2 in) Tall

187 mm (7.4 in) Wide x 100 mm (3.9 in) Deep x 225 mm (8.9 in) Tall

3.5”, 320 x 240 pixels

Dual 10/100/1000

187 mm (7.4 in) Wide x 175 mm (6.9 in) Deep x 183 mm (7.2 in) Tall

187 mm (7.4 in) Wide x 100 mm (3.9 in) Deep x 225 mm (8.9 in) Tall

3.5”, 320 x 240 pixels

Dual 10/100/1000

optional module)

88.2 mm (3.4 in) Wide x 175 mm (6.9 in) Deep x

224.3 mm (8.8 in) Tall

88.2 mm (3.4 in) Wide x 100 mm (3.9 in) Deep x

224.3 mm (8.8 in) Tall

position

3.3”, 160 x 320 pixels

N/A N/A

115.5 mm (4.5 in) Wide x 175 mm (6.9 in) Deep x

173.64 mm (6.8 in) Tall

115.5 mm (4.5 in) Wide x 100 mm (3.9 in) Deep x

173.64 mm (6.8 in) Tall

Dual position

and color

4.3”, 272 x 480 pixels

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 13

Comments on this document? [email protected]

Page 14

Avaya J100 Series IP Phones overview

Standard J129 J139 J169 J179 JBM24 JEM24

Softkeys call control

Wired Handset Yes Yes Yes Yes N/A N/A

Amplified Handset mode

Wired Headset No Yes Yes Yes N/A N/A

Expansion module capable

Optional DC Power

GSPPoE power adapter

3 4 4 4 N/A two paging

Yes, with 20dB of gain

No No Yes (3) Yes (3) N/A N/A

No Yes Yes Yes N/A N/A

Yes Yes Yes Yes N/A N/A

Yes, with 20dB of gain

N/A N/A

Power specifications

buttons

Avaya J100 Series IP Phones can be powered using Power over Ethernet (PoE) or 5V DC adapter. You must purchase the power adapter separately.

Avaya J100 Series IP Phones are ENERGY STAR® compliant.

Important:

• J129 and J179 phones support Wi-Fi module.

• J139 is a single-class phone and does not support peripherals.

• J169 and J179 phones support JBM24 and JEM24 button modules. You can connect a maximum of three button modules of the same model simultaneously.

Note:

The simultaneous connection of different button module types is not supported.

• For J169 and J179 phones, use power adapter when you connect more than two button modules.

• If you are using the power adapter, disable PoE on the Ethernet connection.

The following table provides the power measurement of the phones, adjuncts, and peripherals.

Phone model Avaya standard power measurements (in Watts) Energy Star values

(in Watts)

Conservation Typical Maximum Stand by

J129 2.20 2.73 3.45 1.04

J139 1.40 1.67 2.24 1.55

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 14

Comments on this document? [email protected]

Page 15

Supported codecs

J169 1.72 1.84 2.34 1.85

J179 1.74 2.10 2.71 1.85

JBM24 0.19 0.69 1.35 NA

JEM24 1.70 1.90 2.00 NA

BT/Wi-Fi module NA NA 0.90 NA

BT only NA NA 0.10 NA

The power requirements of the phone vary depending on the connected peripherals. The following table provides the correlation between the connected peripherals and power requirements.

Phone model PoE Class

J129 • IEEE 802.3af PoE Class 1 without any peripheral.

• IEEE 802.3af PoE Class 2 with a Wi-Fi module.

J139 • IEEE 802.3af PoE, Class 1 device.

J169 • IEEE 802.3af PoE Class1 without button module.

• IEEE 802.3af PoE Class 2 for up to two button modules.

• 5V DC adapter for three button modules.

J179 • IEEE 802.3af PoE Class1 without Wi-Fi module or

button module.

• IEEE 802.3af PoE Class 2 for up to two button modules.

• 5V DC adapter for three button modules.

Note:

Use 5V DC adapter if you simultaneously connect a Wi-Fi module along with one or more button modules.

Supported codecs

Avaya J100 Series IP Phones supports the following codecs and call control protocol:

Codecs

Call control protocol

Codecs • G.711a

J129 J139 J169 J179

SIP SIP SIP SIP

• G.711µ

• G.729

• G.711a

• G.711µ

• G.729

• G.711a

• G.711µ

• G.729

• G.711a

• G.711µ

• G.729

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 15

Comments on this document? [email protected]

Page 16

Avaya J100 Series IP Phones overview

Codecs J129 J139 J169 J179

• G.729a

• G.729ab

• G.726

• G722

• OPUS

• G.729ab

• G.726

• G722

• OPUS

• G.729ab

• G.726

• G722

• OPUS

• G.729ab

• G.726

• G722

• OPUS

Safety instructions

When using Avaya J100 Series IP Phones, always adhere to the following safety precautions to reduce the risk of fire, electric shock, and injury to persons.

• Read and understand all instructions.

• Follow all warnings and instructions marked on the phone.

• Do not immerse Avaya J100 Series IP Phones in water and do not use the phone when you are wet. If you accidentally drop the phone into water, do not retrieve it until you have first unplugged the line cord from the modular wall jack. Then call service personnel to ask about a replacement. Never spill liquid of any kind on the phone. If liquid is spilled, however, refer servicing to proper service personnel.

• Do not use Avaya J100 Series IP Phones during electrical storms in your immediate area to prevent the risk of electric shock from lightning. Keep urgent calls brief. In spite of protective measures to limit electrical surges, absolute protection from lightning is impossible.

• Report suspected natural gas leak immediately, but use a telephone away from the area in question. The phone’s electrical contacts could generate a tiny spark, which could ignite heavy concentrations of gas.

• Never push objects of any kind into Avaya J100 Series IP Phones through housing slots. The objects may touch hazardous voltage points or short out parts resulting in electric shock.

Button modules overview

On Avaya J100 Series IP Phones, the number of call appearances and feature / application buttons can be extended with the JBM24 Button Module (JBM24) and the Avaya J100 Expansion Module (JEM24).

Note:

The button modules are supported only by Avaya J169/J179 IP Phones.

JBM24 Button Module provides 24 additional lines for incoming calls, outgoing calls, autodialing, and calling features. The Avaya J100 Expansion Module provides 72 additional lines.

You can connect up to three button modules to Avaya J100 Series IP Phones. Each button module can be placed in both stand and wall mount positions together with the phone.

December 2018 Installing and Administering Avaya J100 Series IP Phones 16

Comments on this document? [email protected]

Page 17

Button modules overview

Important:

Hot plugging is not supported in Avaya J100 Expansion Module. Connect all the expansion modules to the phone before connecting the phone to a power source.

The following table shows the number of button modules attached to the phone and the corresponding number of lines available on JBM24 Button Module / Avaya J100 Expansion Module:

Button modules Call lines / Features /

Applications

1 24 / 72 (24 on each page) No / Yes

2 24 No

3 24 No

Switching between pages

Note:

If an Avaya J100 Expansion Module is attached to the Avaya J169 IP Phone, the display screen changes to gray scale.

Avaya J100 Expansion Module upgrade

You can upgrade the Avaya J100 Expansion Module firmware to a new version using Avaya J100 Series IP Phones software distribution package. For more information about downloading and extracting a software distribution package, see page 101.

During the boot-up, the phone will download the new firmware for the Avaya J100 Expansion Module. The Updating software notification will be displayed.

After the phone downloads the expansion module firmware, the upgrade process will continue in the background. The Upgrading status is displayed in Main Menu > Administration > View > Button modules.

Downloading and saving the software on

The upgrade procedure for an Avaya J100 Expansion Module takes up to 4 hours for each attached module. During this time, the expansion module is operable, you can make and receive calls with it and have access to other functionality.

When the upgrade is complete, the Avaya J100 Expansion Module displays the following notification: “This device will be out of service for 3 minutes to apply the update”. Press the corresponding line button for Apply now or Apply tonight option to select the suitable upgrade time.

Note:

When the Upgrade notification is displayed, the expansion module screen saver is disabled and the backlight is not turned off.

December 2018 Installing and Administering Avaya J100 Series IP Phones 17

Comments on this document? [email protected]

Page 18

Avaya J100 Series IP Phones overview

Upgrading the expansion module

About this task

Use this task to upgrade Avaya J100 Expansion Module firmware to a new version.

Before you begin

Download Avaya J100 Series IP Phones software distribution package from the https://

support.avaya.com/ website. See Downloading and saving the software on page 101 for more

details.

Procedure

1. Extract the zipped file with the expansion module firmware and save it at an appropriate location on the file server.

2. Set the expansion module firmware file name in J100Supgrade.txt.

3. Reboot the phone. The expansion module will reboot automatically.

Debugging the expansion module

Avaya J100 Expansion Module log files contain all messages that are sent to and received from the phone. You can view the log files to monitor the user’s actions on the expansion module like configuring labelled keys, making and receiving calls, enabling and disabling features, etc.

Note:

The maximum size of Avaya J100 Expansion Module log file is 5 Mb. When this size is exceeded, a bak prefix is added to its file name, for example, BMLog_bak.txt. The initial .txt file is cleared and writing starts from the beginning.

The log files can be generated using bm_cli debug tool which can be accessed through the phone command line.

Note:

An SSH connection must be established via an SSH client to access the phone command line. For more details, contact Avaya support at https://support.avaya.com/.

Important:

To generate log files, set log categories and levels, connect Avaya J100 Expansion Module to the phone. If the expansion module is not connected, you will get the following error message: “Phone doesn't have JEM24 with specified id”.

The following table shows the list of commands available through the bm_cli debug tool:

Command

help

Description

To print bm_cli help.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 18

Comments on this document? [email protected]

Page 19

Command Description

create_authfile

To install and activate authfile.txt. Specify the expansion module ID, for example:

create_authfile 1

Note:

By default, the expansion modules are numbered in the order as they are connected to the phone, i.e.: 1, 2, 3.

get_file

To retrieve the specified file. Specify the expansion module ID and the path for the file you want to retrieve, for example:

get_file 1 “/AvayaDir/var/log/bm/ avaya_phone.log.1.gz”

Use -c argument to activate GZIP compression.

Note:

Add /bm to the file path as set in the example to ensure no empty files are created.

list_files

To view the list of log files of the selected expansion module in the specified directory, for example:

list_files 1 “/AvayaDir/var/log”

remove_authfile

To deactivate authfile.txt for the selected expansion module, for example:

remove_authfile 1

set_log_category

To set a log category for the selected expansion module, for example:

set_log_category 1 AUDIO

Button modules overview

Note:

The full list of available log categories and their description is provided in your 46xxsettings.txt file. View allowed values for the LOG_CATEGORY parameter.

set_log_level

To set a log level for the selected expansion module, for example:

set_log_level 1 0

Note:

The full list of available log levels and their description is provided in your 46xxsettings.txt file. View allowed values for the LOCAL_LOG_LEVEL parameter.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 19

Comments on this document? [email protected]

Page 20

Avaya J100 Series IP Phones overview

Command Description

trigger_phone_report

To generate a log report for the selected expansion module, for example:

trigger_phone_report 1

December 2018 Installing and Administering Avaya J100 Series IP Phones 20

Comments on this document? [email protected]

Page 21

Chapter 3: Phone installation

Hardware setup

Wi-Fi overview

The Wi-Fi module enables the phone to connect to a network through a wireless network. If the phone loses connection to one Wi-Fi network, it continues to operate with another redundantly configured wireless network or Ethernet network. A Wi-Fi status icon displays when Wi-Fi is in use. If the phone is connected to Ethernet switch and the Ethernet link goes down, a pop-up message displays to change network connectivity to Wi-Fi.

You can configure Wi-Fi network by:

• Setting Wi-Fi parameters by using the 46xxsettings.txt file

• Configuring Wi-Fi from the phone UI

• Configuring Wi-Fi parameters from the web UI

Note:

VLAN and LLDP functionalities are not supported over a wireless network.

J100 wireless module

Avaya J129 IP Phone and Avaya J179 IP Phone support wireless module. The wireless module is an optional component and you can order this module separately.

Note:

Avaya J139 IP Phone and Avaya J169 IP Phone do not support J100 wireless module.

Installing the wireless module

Before you begin

Obtain the following items:

• Phillips #1 screw driver to install the screw of the J100 Wireless Module.

• A flat screw driver that fits in the opening of the module panel.

December 2018 Installing and Administering Avaya J100 Series IP Phones 21

Comments on this document? [email protected]

Page 22

Phone installation

Procedure

1. Insert the screw driver in the opening of the module panel to release the latch. Do not pry open the panel.

2. To remove the module panel, slide the panel out in the direction of the arrow.

3. Insert the J100 Wireless Module to the edge connector.

December 2018 Installing and Administering Avaya J100 Series IP Phones 22

Comments on this document? [email protected]

Page 23

Hardware setup

4. Use the Phillips #1 screwdriver to fasten the module.

5. Slide the module panel inward to close.

December 2018 Installing and Administering Avaya J100 Series IP Phones 23

Comments on this document? [email protected]

Page 24

Phone installation

Configuring Wi-Fi using phone UI

About this task

Use this procedure to configure a Wi-Fi network by using phone UI. Note that switching networks causes a reboot of the phone.

Procedure

1. Navigate to Main Menu > Administration.

2. In the Access code field, enter the administration password.

The default access code is 27238.

3. Press Enter.

4. Select Network Interfaces.

5. Use the right arrow key to change Network mode to Wi-Fi.

6. Configure the following parameters:

• Network config: Specifies if the WLAN is connected automatically or manually.

• SSID: Specifies the network name for the WLAN you are using. Use the navigation key to select another SSID.

• Wi-Fi networks: Displays available WLAN.

7. Use the navigation key to select a WLAN, and press Connect.

8. Press one of the following:

• Save

• Cancel

• Change

List of Wi-Fi configuration parameters

Parameter Name

WIFISTAT

Default Value Description

Specifies the network interface to be used for network connectivity.

Value operation:

• 0: Phone connects to only Ethernet network.

• 1: Phone connects to Ethernet network, unless manually switched to Wi-Fi

• 2: Phone connects to the Wi-Fi network with the SSID defined

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 24

Comments on this document? [email protected]

Page 25

Hardware setup

Parameter Name Default Value Description

in the 46xxsettings.txt parameter WLAN_ESSID

ENABLE_NETWORK_CONFIG_ BY_USER

Enables network configuration to be modified by the user.

Value operation:

• 0: Disabled

• 1: Enabled

WLAN_ESSID N/A Specifies the wireless network to

be used.

The name of the SSID ranges up to 32 characters.

WLAN_SECURITY none Specifies the security standard to

be used for the wireless network.

Value operation:

• none: No security standard is defined.

• wep: WEP security standard is defined.

• wpa2psk: WPA2 security standard with pre-shared key is defined.

• wpapsk: WPA security standard with pre-shared key is defined.

• wpa2e: WPA enterprise security standard is defined.

WEP_DEFAULT_KEY N/A Specifies the index of WEP

default key.

Value operation:

•

WLAN_COUNTRY

Specifies the ISO country code representing the Wi-Fi regulatory domain.

WLAN_ENABLE_80211D

Enables the phone to configure its Wi-Fi regulatory domain to match the 802.11d.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 25

Comments on this document? [email protected]

Page 26

Phone installation

Parameter Name Default Value Description

Value operation:

• 0: Disable

• 1: Enable

WEP_KEY_LEN

128 bit

Specifies the length of the WEP key.

Value operation:

40 bit

•

64 bit

•

128 bit

•

WLAN_PASSWORD N/A Specifies the pre-configured Wi-Fi

network password. This parameter is applicable if the WIFISTAT is enabled and WLAN_SECURITY is wpa2psk, or WLAN_SECURITY is wpa2e, WLAN_WPA2E_EAP_METHOD is PEAP and WLAN_WPA2E_EAP_PHASE2 is MSCHAPV2.

The password must be from 8 to 63 characters. Note that the space and ASCII 0x20 are not supported.

WEP_KEY_1 to WEP_KEY_4 N/A Specifies the name of the WEP

key.

The name of the 40 bit key and 128 bit key are of 10 hex digits and 26 hex digits respectively.

WLAN_WPA2E_EAP_METHOD

PEAP

Specifies the pre-configured

802.1x EAP method. This

parameter is applicable if WIFISTAT parameter is enabled and WLAN_SECURITY is set as wpa2e.

Value operation:

PEAP

•

TLS

•

WLAN_WPA2E_IDENTITY N/A Specifies the 802.1x name of pre-

configured Wi-Fi network. This parameter is applicable if

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 26

Comments on this document? [email protected]

Page 27

Parameter Name Default Value Description

WIFISTAT parameter is enabled and WLAN_SECURITY is set as wpa2e.

The name must be from one to 32 characters.

Note that the space character and ASCII 0x20 are not supported.

WLAN_WPA2E_ANONYMOUS_I DENTITY

N/A Specifies the 802.1x anonymous

name of pre-configured Wi-Fi network. This parameter is applicable if WIFISTAT parameter is enabled, WLAN_WPA2E_EAP_METHOD is set to PEAP and WLAN_SECURITY is set as wpa2e.

The name must be from one to 32 characters.

Hardware setup

WLAN_L2QUAD

WLAN_DSCPAUD

WLAN_L2QSIG

SET WLAN_DSCPSIG

Note that the space character and ASCII 0x20 are not supported.

Specifies the layer 2 priority value for audio frames generated by the telephone.

Valid value is from 0 to 7.

Specifies the layer 3 Differentiated Services (DiffServ) Code Point for audio frames generated by the telephone.

Valid value is from 0 to 63.

Specifies the layer 3 Differentiated Services (DiffServ) Code Point for audio frames generated by the telephone.

Valid value is from 0 to 63.

Specifies the layer 3 Differentiated Services (DiffServ) Code Point for signaling frames generated by the telephone.

Valid value is from 0 to 63.

December 2018 Installing and Administering Avaya J100 Series IP Phones 27

Comments on this document? [email protected]

Page 28

Phone installation

Wall mounting Avaya J100 Series IP Phones

About this task

The wall mounting procedure for all Avaya J100 Series IP Phones is similar. Wall mounting brackets look different for Avaya J169/J179 IP Phone and Avaya J129 IP Phone.

You can order the kit separately, using the part numbers that correspond to the phone model. For example, the part number of the wall mount bracket is 700512707. The procedure describes the wall mounting procedure with illustrations as reference.

The following procedure describes Avaya J100 Series IP Phones wall mounting with typical illustrations provided as reference.

Before you begin

Obtain the following items:

• Wall mounting kit that contains a wall mount bracket, and an Ethernet cable.

• Four #8 screws. The screws are not provided with the wall mounting kit.

Procedure

1. Do one of the following:

• Place the bracket on the wall, drill holes, and then affix the #8 screws.

• If there is a pre-installed wall plate, place the wall mount bracket over the wall plate. In this case, you do not need the screws.

December 2018 Installing and Administering Avaya J100 Series IP Phones 28

Comments on this document? [email protected]

Page 29

Hardware setup

2. Attach an Ethernet cable to the network port of the phone and to the wall jack.

3. Attach the phone to the wall mount bracket by inserting the two upper tabs of the wall mount bracket into the slots on the back of the phone. The lower pair of tabs rest against the back of the phone and ensure that the phone does not move when the keys are pressed.

Related links

Wall mounting Avaya J100 Expansion Module on page 29

Wall mounting Avaya J100 Expansion Module

About this task

Wall mounting procedure for an Avaya J100 Expansion Module is similar to the one for Avaya J100 Series IP Phones.

December 2018 Installing and Administering Avaya J100 Series IP Phones 29

Comments on this document? [email protected]

Page 30

Phone installation

You can order the wall mounting bracket for Avaya J100 Expansion Module separately, along with the kit. The part number of the wall mount bracket is 700514338.

Before you begin

Obtain the following items:

• Wall mounting kit that contains a wall mount bracket.

• Two #8 screws. The kit does not include the screws.

Procedure

1. Remove the phone from the wall mount bracket.

2. Place the expansion module bracket on one level to the right of the phone bracket, drill holes, and then affix the #8 screws.

December 2018 Installing and Administering Avaya J100 Series IP Phones 30

Comments on this document? [email protected]

Page 31

Software installation

3. Attach the Avaya J100 Expansion Module to the wall mount bracket by inserting the upper tab of the wall mount bracket into the slot on the back of the expansion module.

4. Attach the phone to the wall mount bracket. See Wall mounting Avaya J100 Series IP

Phones on page 28 for more details.

Related links

Wall mounting Avaya J100 Series IP Phones on page 28

Software installation

Phone installation process

You can install Avaya J100 Series IP Phones in the following ways:

• With the Device Enrollment Server (DES) discovery process: The installation process begins after the phone is connected to a network. This is an automated process.

• Without the DES discovery process: The installation process includes a series of preconfiguration tasks.

Phone installation with DES

DES server

Device Enrollment Service (DES) is an Avaya cloud service used to automate the deployment of phones, especially during initial deployment. DES exposes interfaces to allow different entities to interact with the service.

December 2018 Installing and Administering Avaya J100 Series IP Phones 31

Comments on this document? [email protected]

Page 32

Phone installation

Installing the phone by using DES eliminates the need for manual configuration of a provisioning server. Device Enrollment Service is available at des.avaya.com.

The DES phone interface

The phone which supports DES comes from the factory with a unique device certificate that is known to the DES server. The phone’s firmware includes a list of trusted root certificates of wellknown public certificate authorities. The phone is programmed with the identity of the DES service, des.avaya.com.

Installing the phone using the DES server

During initial boot-up, the phone prompts the user to select if he wants to contact the DES server. The Do you want to activate Auto Provisioning now notification is displayed on the phone.

The user has 60 seconds to select Yes or No options or the timeout will be activated.

The following options are available:

• Yes: This option indicates that the phone should use only DES for server discovery instead of a local network.

If the phone can contact DES and is able to obtain the configuration server URL, it will contact the configuration server to get the settings. If the phone fails to contact the configuration server, it will prompt the user to enter the configuration server information manually.

If the phone can contact DES, but there is no configuration server assigned to the phone on DES, it will prompt the user to enter the enrollment code.

When the user enters the enrollment code, the phone will contact DES again to obtain data on its configuration server and will contact the configuration server for downloading the settings.

The user can cancel the operation of entering the enrollment code. In this case, he will be prompted to enter the configuration server manually.

• No: This option indicates that the phone should not use DES and should discover the configuration server using the existing mechanism based on DHCP option 242. If the phone fails to discover the configuration server using DHCP option 242, it will prompt the user to enter a configuration server manually.

• Timeout: After the interval of 60 seconds, if no option is selected, the phone will use the existing mechanism based on DHCP option 242. If the phone fails to discover the configuration server in this case, it will contact DES to get the configuration server URL.

The following diagram shows the flow of DES discovery procedure:

December 2018 Installing and Administering Avaya J100 Series IP Phones 32

Comments on this document? [email protected]

Page 33

Activate

auto config?

DHCP Option 242

DES

Config URL

found?

Connect to config URL

Config URL

found?

DHCP Option 242

Config URL

found?

Connect to config URL

Done

Enrollment

code?

Connect to config URL

Success?

Prompt for

Config URL

Code

Yes

Cancel

Bootup

Timeout

Software installation

December 2018 Installing and Administering Avaya J100 Series IP Phones 33

Comments on this document? [email protected]

Page 34

Phone installation

Disabling DES

During the first boot-up, the administrator can disable the DES discovery in either of the following ways:

• by setting DES_STAT as 0 or 1 in DHCP option 242

• by setting DES_STAT as 0 or 1 in the 46xxsettings.txt file

• by disabling DES Discovery in the phone web interface (Management > Device Enrollment

Service > DES Discovery)

Phone installation without DES

This section describes the procedure to install the phone without invoking the DES discovery process.

Initial setup checklist

Use this checklist to gather, record, and verify the information during the installation.

No. Task Reference

1 Check the

prerequisites.

2 Configure system

manager user profile.

3 Configure the servers. See Server configuration on page 97 for more

5 Configure LLDP. See Configuration through LLDP on page 105

6 Configure VLAN. See Virtual LAN (VLAN) overview on page 114

9 Install the phone. See Installing the phone on page 39 for more

See Hardware and software prerequisites on page 34 for more information.

See Avaya Aura System Manager user profile

worksheet on page 37 for more information.

information.

for more information.

information.

Hardware and software prerequisites

Check the prerequisites to ensure that you have the required software and hardware before you install the Avaya J100 Series IP Phones .

Hardware prerequisites

Ensure that the LAN:

• Uses Ethernet Category 5e or Ethernet Category 6 cabling

• Has one of the following specifications:

- 802.3af PoE

- 802.3af PoE injector

You can also power the phone using the Avaya DC 5 volt AC power adapter which you can order with the device.

December 2018 Installing and Administering Avaya J100 Series IP Phones 34

Comments on this document? [email protected]

Page 35

Software installation

Software prerequisites

Ensure that your network already has the following components installed and configured:

• Avaya Aura® Session Manager 6.3.8 or later

• Avaya Aura® Communication Manager 6.3.6 or later

• Avaya Aura® System Manager 6.3.8 or later

• If applicable, Avaya Aura® Presence Services 6.2.4 or later

• If applicable, Avaya Aura® Session Border Controller 7.0 or later

• If applicable, IP Office IPO 11.0.0 or later

• A DHCP server for providing dynamic IP addresses to the Avaya J100 Series IP Phones.

• A file server, an HTTP, HTTPS, or the Avaya Aura® Utility Services for downloading the software distribution package and the settings file

IPv6 deployment requires Avaya Aura® Session Manager v7.1 or later, Avaya Aura

Communication Manager v7.1 or later, Avaya Aura® System Manager v7.1 or later, and Avaya Aura® Session Border Controller v7.1 or later. For more information about installing and configuring the components, see their respective documentation.

Administration methods

You can use the following methods to administer the devices. The following table lists the configuration parameters that you can administer through each of the corresponding methods.

Method

IP addresses

DHCP —

LLDP — — —

Settings file —

Avaya Aura® System Manager and IP Office

Administration menu on the phone — —

Web UI

— — — —

Tagging and VLAN

Can administer

Network Time Server

Quality of Service

Applicationspecific parameters

Precedence of administration methods

Most of the parameters are configured through multiple methods. If you configure a parameter through more than one method, the device applies the settings of the method that has a higher

December 2018 Installing and Administering Avaya J100 Series IP Phones 35

Comments on this document? [email protected]

Page 36

Collect configuration data for the following components

DHCP Server

DHCP

Deskphone

Network Server / Switch (LLDP)

File Server

Configure the servers

NTP Server

NTP

NTP Server

NTP

Configure the following servers

DHCP Server

DHCP

Network Server / Switch (LLDP)

File Server

User, Session & Communication Profile

Connect IP Phone

to the network

User, Session & Communication Profile

Unpack and assemble

Configure security certificates

Phone installation

precedence. The following list shows the precedence of the methods in the highest to lowest order:

1. Administration menu on the phone. When the parameter USE_DHCP is set to 1, the phone gets the DHCP values from the DHCP rather than Administration menu of the phone.

2. Administering the phone from the web UI.

3. Avaya Aura® System Manager and IP Office.

4. 46xxsettings.txt file

5. DHCP.

6. LLDP. There is an exception of LLDP getting a higher precedence than the Settings file and DHCP when the layer 2 parameters, such as L2QVLAN, L2Q, L2QAUD, L2QVID, L2QSIG, DSCPAUD, DSCPSIG, DSCPVID, and PHY2VLAN are set through LLDP.

Note:

When parameters of the 46xxsettings.txt file are removed, or are not used, they reset to their default value.

Diagram: Phone deployment process

December 2018 Installing and Administering Avaya J100 Series IP Phones 36

Comments on this document? [email protected]

Page 37

Diagram: IP phone setup

IP PHONE

D H C P

Provides IP address & sets configurable

parameters for

provisioning

46xxsettings.txt Sets the system

parameters for configuration

Configures user, communication, and session profile

Manages power and provides configurable parameters for provisioning

Provides Software

distribution package

and Settings file

F i l e S e r v er

Network server / Switch (LLDP)

Manages power

& provides configurable

parameters for

provisioning

D N S

Provides domain name

server address

R o u t er

Avaya Aura

System Manager

Avaya Aura

Session Manager

Avaya Aura

Communication Manager

Primary setup

Avaya Aura

Branch Session Manager

Avaya IP Office

Branch Mode

Survivable setup

Software installation

Avaya Aura® System Manager user profile worksheet

Populate the values in the corresponding fields before stating the installation process of the phone.

Data for

System Manager User Profile

Identity tab

Presence Profile

December 2018 Installing and Administering Avaya J100 Series IP Phones 37

Field Value Notes

Localized Display Name

Endpoint Display Name

Language Preference

Time Zone

System

IM Gateway SIP Entity

Publish Presence with AES collector

Comments on this document? [email protected]

Table continues…

Page 38

Phone installation

Data for Field Value Notes

Communication Profile tab

Communication Profile section

Communication Profile Password

Session Manager Profile section

Primary Session manager

Secondary Session Manager

Survivability Server

CM Endpoint Profile section

System

Profile Type

Use Existing Endpoints

Extension

Endpoint Template

Voice Mail Number

Presence server

Conference server

Messaging Profile

Optional

section

System

Mailbox Number

Template

Password

SIP settings For registering phones.

SIP controller list

SIP domain

File server address To download the

software distribution package and the Settings file.

HTTP server or TLS server

Set the appropriate file server address in the

46xxsettings.txt

file, LLDP and DHCP.

December 2018 Installing and Administering Avaya J100 Series IP Phones 38

Comments on this document? [email protected]

Page 39

Note:

For information about IP Office preinstallation data gathering, see Avaya IP Office Platform

10.0 SIP Telephone Installation Notes.

Installing the phone

Before you begin

You must do the following:

• Configure the file server.

• Download and extract the firmware zip file to your file server.

• Configure the 46xxsettings.txt file.

Procedure

1. Set up the phone hardware.

2. Plug the Ethernet cable to the phone.

The phone powers up and starts to initialize.

3. The initialization procedure consists of the following processes:

Software installation

a. The phone checks for LLDP messages.

b. The phone sends a DHCP DISCOVER message to discover the DHCP server in the

network and invokes the DHCP process.

If the phone does not receive a provisioning server address from the configuration setup, the phone displays the Configure Provision Server screen.

c. In the Configure Provision Server screen, press the Config softkey and enter the

address of the provisioning server. The provisioning server address can be in the form of IP address or a Fully Qualified Domain Name (FQDN). To enter the dot symbol (.) in the field, press the alphanumeric softkey to toggle to the alphanumeric mode.

d. The phone verifies the VLAN ID, and starts tagging the data and voice packets

accordingly.

e. The phone sends and identifies an upgrade script file, gets the Settings file, the

language files, and any firmware updates.

• If configured to use simple certificate enrollment protocol (SCEP), the phone downloads a valid device certificate.

• The phone displays only the Admin softkey for 15 seconds, and then the Admin and the Login softkeys.

Note:

For subsequent restarts, if the user login is automatic and the supplied credentials are valid, the Login softkey is not displayed.

December 2018 Installing and Administering Avaya J100 Series IP Phones 39

Comments on this document? [email protected]

Page 40

Phone installation

4. Do one of the following:

• To access the user login screen, press the Login softkey.

• To access the Admin menu, press the Admin softkey and enter the admin menu password.

Post installation checklist

To ensure that the phone is properly installed and running properly, verify that the following requirements are complete.

No. Task Reference

1 Has the phone acquired an IP address? N/A

2 Are you able to make a call from the

phone?

3 Are you able to modify the phone's

Settings file parameters and end user settings.

4 Are you able to upgrade your phone? Device upgrade

5 For security considerations, have you

configured the phone setup with TLS signaling? Have you installed the appropriate private network authentication certificates?

6 It is critical that you verify Emergency

calling is working properly in your network. It may be necessary to make arrangements with the appropriate authorities to test this functionality.

For more information, see device specific using guide.

List of configuration parameters on page 194

process on page 189

Certificate management on page 138

For more information, see

Administering emergency numbers

Note:

For more information about IP Office specific installation, see the following IP Office documents:

• Avaya IP Office™ Platform Solution Description

• Avaya IP Office™ Platform Feature Description

December 2018 Installing and Administering Avaya J100 Series IP Phones 40

Comments on this document? [email protected]

Page 41

Chapter 4: Configuring the phone using

web interface

Enabling access to web interface of the phone

Administrators can enable access to the web interface of the phone through one of the following methods:

• By using the phone Administration menu.

• By setting the required parameter in the 46xxsettings.txt file.

Related links

Enabling access to the web interface through the Phone Administration menu on page 41 Enabling web interface access through the settings file on page 42 Viewing IP address of the phone on page 42

Enabling access to the web interface through the Phone Administration menu

Procedure

1. On the phone, press Main Menu.

2. Scroll to Administration, and press Select.

3. In the Access code field, enter the administration password.

The default access code is 27238.

4. Press Enter.

5. Scroll to Web Server, and press Select.

You can enable or disable access to the web interface only in third-party call control set up.

6. Scroll to Web on HTTP, and Toggle to Yes.

7. Press one of the following:

• Save

• OK

December 2018 Installing and Administering Avaya J100 Series IP Phones 41

Comments on this document? [email protected]

Page 42

Configuring the phone using web interface

Related links

Enabling access to web interface of the phone on page 41

Enabling web interface access through the settings file

Use the 46xxsettings.txt file to set the following parameter:

Parameter Value Description

ENABLE_WEBSERVER 1 Enables web administration of the

phone.

Related links

Enabling access to web interface of the phone on page 41

Viewing IP address of the phone

About this task

Use this procedure to obtain the IP address of the phone to log in to the web interface.

Procedure

1. On the phone, press Main Menu.

2. Scroll to Administration, and press Select.

3. In the Access code field, enter the administration password.

The default access code is 27238.

4. Press Enter.

5. Scroll to IP Configuration, and press Select.

6. Scroll to Ethernet IPv4, and press Select.

7. Scroll to Phone.

The IP address is displayed next to the Phone.

Related links

Enabling access to web interface of the phone on page 41

December 2018 Installing and Administering Avaya J100 Series IP Phones 42

Comments on this document? [email protected]

Page 43

Logging in and logging out of the web interface

About this task

Use this procedure to log in or log out of the web interface. Note that the system prompts you to change your default password only after the first log in.

Procedure

1. In your browser, enter the IP address of the phone and press Enter.

2. On the login page, type the following:

• Username: The user name is always admin.

• Password: The default password is 27238.

3. Click Login.

The system displays the Change Default Password dialog box.

4. In the Change Default Password dialog box, type the following:

• Current password

• New password

• Confirm password

5. Click Update.

The system displays the login page.

6. Log in by entering the username and the new password.

7. To log out of the web UI, click Logout.

Configuring network settings

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Network.

3. Configure the following areas:

• Network

• DNS

• ICMP

December 2018 Installing and Administering Avaya J100 Series IP Phones 43

Comments on this document? [email protected]

Page 44

Configuring the phone using web interface

• TCP

• TLS

• Web Server

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Related links

Network settings field description on page 44

Network settings field description

Name Description

Network

Network Mode of Operation Specifies the network mode used by the phone.

The operations are:

• Ethernet only

• Ethernet (preferred, but manual override

allowed from Phone UI) (default)

• Wi-Fi (preferred, but manual override allowed

from Phone UI)

DNS

DNS Server Specifies the IP addresses of the DNS servers

added to the network.

Valid value is IP addresses in dotted-decimal format, separated by commas without any intervening spaces.

The default value is empty.

Note:

You can add up to 16 DNS servers.

DNS Domain Specifies the domain name of the DNS server.

Valid value must be in the DNS name format. The default value is empty.

ICMP

Destination Unreachable Message Control Specifies the type of the ICMP destination

unreachable messages.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 44

Comments on this document? [email protected]

Page 45

Configuring network settings

Name Description

The options are:

• No

• Limited Port Unreachable messages (default)

• Protocol and Port Unreachable messages

Redirect Message Control Specifies whether the ICMP redirect messages are

processed or not.

The options are:

• Yes

• No (default)

TCP

Send TCP Keep Alive Message Specifies whether the TCP/IP keep-alive messages

are enabled or disabled in the system.

The options are:

• Enable (default)

• Disable

TCP Keep Alive Time Specifies the wait time interval in seconds of the

phone before sending out the TCP keep-alive message (TCP ACK message) to the far-end.

Valid value is an integer from 10 to 3600. The default option is 60 seconds.

TCP Keep Alive Interval Specifies the TCP keep-alive packet re-

transmission interval.

Valid value is an integer from 5 to 60. The default option is 10 seconds.

TLS

Use TLS Version Specifies the TLS versions used in the network.

The options are:

• 1.0 and 1.2 (default)

• Only 1.2

Web Server

Web Server On HTTP Specifies whether HTTP access to the web

interface is enabled or disabled.

The options are:

• Yes (default)

• No

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 45

Comments on this document? [email protected]

Page 46

Configuring the phone using web interface

Name Description

HTTP Listen Port Specifies the port number of the web server when

the web interface is accessed using HTTP.

The valid value is an integer from 80 to 65535. The default port number is 80.

HTTPS Listen Port Specifies the port number of the web server when

the web interface is accessed using HTTPS.

The valid value range is from 443 to 65535. The default port number is 443.

The valid value is an integer from 443 to 65535.

Use certificate for Web Server Specifies which server certificate will be used when

the web interface is accessed using HTTPS.

The options are:

• Factory Certificate (default)

• Custom Certificate

Related links

Configuring network settings on page 43

Configuring Ethernet settings

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Ethernet.

3. Configure the following areas:

• IP Configuration

• IPv4 Configuration

• IPv6 Configuration

• 802.1X Supplicant Operating Mode

• VLAN

• QoS

• LLDP

December 2018 Installing and Administering Avaya J100 Series IP Phones 46

Comments on this document? [email protected]

Page 47

• Ethernet Interface

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Related links

Ethernet settings field descriptions on page 47

Ethernet settings field descriptions

Name Description

IP Configuration

IP Mode Specifies the IP mode.

The options are:

• IPv4 only

Configuring Ethernet settings

• Dual mode (default)

• IPv6 only

Dual Mode Operation Preference

Extended Re-bind Time Specifies the time in seconds for which you can continue to use the

IPv4 Configuration

Use DHCP Specifies whether to enable/disable DHCP as a source in IPv4 network.

Continue to use DHCP information after lease expiry

Specifies the preference of the operation mode.

The options are:

• IPv4 (default)

• IPv6

assigned IP address after the DHCP lease expires.

The valid value is an integer from 0 to 999. The default value is 60 seconds.

The options are:

• Yes (default): To assign the IPv4 address automatically to your phone.

• No: To assign the IPv4 address manually to your phone.

Note:

To assign the IP address manually, you must also configure the IP Address, Subnet Mask, and Gateway IP Address fields

manually.

Specifies whether the DHCP information can be used after the lease expires.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 47

Comments on this document? [email protected]

Page 48

Configuring the phone using web interface

Name Description

The options are:

• Yes (default): To use the assigned IP address after the DHCP lease expires.

• No: To stop using the assigned IP address after the DHCP lease expires.

IPv4 Address Specifies the IP address of the phone. You can enter the IP address in

this field.

The valid value is an IP address in the dotted decimal name format. The maximum number of characters is 15.

Subnet Mask Specifies the network mask address. To assign the network mask

address manually to your phone, type the address in this field.

The valid value is an IP address in the dotted decimal name format. The maximum number of characters is 15.

IPv4 Gateway Specifies the IP address of the gateway.

The valid value is an IP address in the dotted decimal name format. The maximum number of characters is 15.

IPv6 Configuration

DHCPv6 Client Status Specifies whether DHCPv6 Client is enabled or disabled.

The options are:

• DHCPv6 client enabled (default)

• DHCPv6 client disabled

Use DHCPv6 Specifies whether to use DHCPv6 as a source in IPv6 network.

The options are:

• Yes (default): To assign the IPv4 address automatically to your phone.

• No: To assign the IPv4 address manually to your phone.

Continue to use DHCPv6 information after lease expiry

Specifies whether the DHCPv6 will comply with the IETF RFC 3155 standard and immediately stop using an IPv6 address if the address valid lifetime expires.

The options are:

• Yes (default)

• No

IPv6 Address Specifies the IPv6 address of the phone.

Value format: eight groups of four hexadecimal digits. The default value is null.

IPv6 Link Local Address Specifies the link local address.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 48

Comments on this document? [email protected]

Page 49

Configuring Ethernet settings

Name Description

Value format: eight groups of four hexadecimal digits. The default value is null.

IPv6 Gateway Specifies the IP address of the gateway.

Value format: eight groups of four hexadecimal digits. The default value is null.

Use SLAAC Specifies whether to use Stateless Auto-Configuration.

The options are:

• Yes (default)

• No

Privacy SLAAC Mode Specifies the preference for Privacy Extensions in SLAAC.

The options are:

• Disabled, stable address generated from MAC

• Stable private address (default)

• Temporary address

SLAAC Addresses SLAAC (stateless auto configuration) IPv6 addresses.

Value format: eight groups of four hexadecimal digits. The default value is null.

802.1X Supplicant Operating Mode

Supplicant Operating Mode Specifies the 802.1X supplicant operating mode.

The options are:

• Disable (default)

• Enable (responds only to unicast EAPOL messages)

• Enable (responds to unicast and multicast EAPOL messages)

802.1x Pass-through Operating Mode

Specifies the 802.1X pass-through operating mode.

Pass-through refers to the forwarding of EAPOL frames between the phone's Ethernet line interface and the secondary PC Ethernet interface.

The options are:

• Without proxy logoff (default)

• With proxy logoff

• Disabled

Authentication Method Specifies the authentication method to be used by 802.1X.

The options are:

• MD5 (default)

• TLS

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 49

Comments on this document? [email protected]

Page 50

Configuring the phone using web interface

Name Description

VLAN

VLAN Specifies whether the VLAN tagging is enabled or disabled.

The options are:

• Auto (default): To support VLAN functionality by using the phone network.

• On: To support the VLAN functionality by using the internal switch of the phone.

• Off: To disable the VLAN functionality of the phone.

VLAN ID Specifies the VLAN ID. To assign a VLAN ID, type the VLAN ID.

Configure this parameter if the phone uses a different VLAN than the default data VLAN.

The valid value is an integer from 0 to 4094. The default value is 0.

VLAN Separation Mode Specifies the VLAN separation mode.

The options are:

• Enabled (default)

• Disabled

VLAN Test - Wait Time for DHCP Offer

Specifies the wait time interval in seconds to receive a DHCPOFFER on a non-zero VLAN.

The valid value is an integer from 0 to 999. The default value is 60 seconds.

PC Port VLAN ID Specifies the VLAN ID of the computer port.

The valid value is an integer from 0 to 4094. The default value is 0.

Tags to PC Ethernet Interface Specifies whether the VLAN tags are stripped from Ethernet frames

that leave the computer port.

The options are:

• Do not remove

• Remove (default)

QoS

Audio Priority (Layer 2) Specifies the Layer 2 priority value for audio (RTP and RTCP) streams.

The valid value is an integer from 0 to 7. The default value is 6.

Signaling Priority (Layer 2) Specifies the Layer 2 priority value for signaling protocol messages.

The valid value is an integer from 0 to 7. The default value is 6.

Audio DiffServ (Layer 3) Specifies the layer 3 Differentiated Services (DiffServ) code point for

audio frames generated by the phone.

The valid value is an integer from 0 to 63. The default value is 46.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 50

Comments on this document? [email protected]

Page 51

Configuring Ethernet settings

Name Description

Signaling DiffServ (Layer 3) Specifies the layer 3 Differentiated Services (DiffServ) code point for

signaling frames generated by the phone.

The valid value is an integer from 0 to 63. The default value is 34.

LLDP

LLDP Specifies the status of LLDP.

The options are:

• Disabled

• Enabled

• Enabled- only if LLDP frame is received (default)

Ethernet Interface

Ethernet Specifies the speed and duplex settings for the Ethernet line interface.

The options are:

• Auto-negotiate (default)

• 10Mbps half-duplex

• 10Mbps full-duplex

• 100Mbps half-duplex

• 100Mbps full-duplex

PC Ethernet Specifies the speed and duplex settings for the secondary (PC)

Ethernet interface.

The options are:

• Disable

• Auto-negotiate (default)

• 10Mbps half-duplex

• 10Mbps full-duplex

• 100Mbps half-duplex

• 100Mbps full-duplex

PC Ethernet auto-MDIX Specifies the status of the auto-MDIX on PHY2.

The options are:

• Enable (default)

• Disable

Related links

Configuring Ethernet settings on page 46

December 2018 Installing and Administering Avaya J100 Series IP Phones 51

Comments on this document? [email protected]

Page 52

Configuring the phone using web interface

Configuring Wi-Fi settings

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Wi-Fi.

3. Configure the following areas:

• WiFi Control

• WiFi Setting

• IP Configuration

• WEP

• WPA2 Enterprise (802.1x)

• QoS

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Related links

Wi-Fi settings field descriptions on page 52

Wi-Fi settings field descriptions

Name

WiFi Control

WLAN Network Configuration Mode Specifies the Wi-Fi network configuration mode.

WiFi Setting

Country Specifies the country code to define the Wi-Fi radio parameters

Description

The options are:

• Automatic (default)

• Manual

permitted by the local regulatory domain.

Value format: two-character country code. The default value is US.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 52

Comments on this document? [email protected]

Page 53

Configuring Wi-Fi settings

Name Description

Use of 802.11d Configures the 802.11d specifications automatically to the local

regulatory domain for the WLAN network.

The options are:

• Disable (default)

• Enable

WLAN Active SSID Displays active SSID when Wi-Fi is active. This is an internal

parameter.

Value format: a sting from 0 to 32 characters. The default value is empty.

SSID Specifies the SSID string of the Wi-Fi network.

Value format: alphanumeric characters and special symbols.

Note:

The space character (ASCII 0x20) is not supported.

The default value is empty.

Security Specifies the WLAN security standard for your Wi-Fi network.

The options are:

• None (default)

• WEP Security

• WPA/WPA2 security (pre-shared key) security

• WPA2 Enterprise security (802.1x auth.)

WLAN Max Authentication Retires Specifies the number of retries that will be attempted to

establish a secure connection upon receiving authentication failures.

The options are:

• 0

• 1

• 2

• 3 (default)

• 4

IP Configuration

Use DHCP Specifies whether DHCP is used in the Wi-Fi network.

The options are:

• Yes (default)

• No

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 53

Comments on this document? [email protected]

Page 54

Configuring the phone using web interface

Name Description

IP Address Specifies the IP address of the phone.

The valid value is the IP address in the dotted decimal name format. The maximum number of characters is 15.

The default value is “0.0.0.0”.

Subnet Mask Specifies the Wi-Fi network mask address.

The valid value is the IP address in the dotted decimal name format. The maximum number of characters is 15.

The default value is “0.0.0.0”.

Gateway IP Address Specifies the IP address of the gateway in the Wi-Fi network.

The valid value is the IP address in the dotted decimal name format. The maximum number of characters is 15.

The default value is “0.0.0.0”.

WEP

WEP Key Length Specifies the passcode key length for WEP security.

The options are:

• 64 bit

• 128 bit (default)

WEP Default Key Specifies the default key in your Wi-Fi network.

The options are:

• WEP Key 1 (default)

• WEP Key 2

• WEP Key 3

• WEP Key 4

WEP Key 1 Specifies the WEP key values in the Wi-Fi network.

The valid value is up to 26 alphanumeric characters that can be the following:

• Blank

• 0 – 9

• A – F

The value must include 10 hexadecimal digits for 64 bit keys and 26 hexadecimal digits for 128 bit keys. The default value is empty.

WEP Key 2 Specifies the WEP key values for the Wi-Fi network.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 54

Comments on this document? [email protected]

Page 55

Configuring Wi-Fi settings

Name Description

The valid value is up to 26 alphanumeric characters that can be the following:

• Blank

• 0 – 9

• A – F

The value must include 10 hexadecimal digits for 64 bit keys and 26 hexadecimal digits for 128 bit keys. The default value is empty.

WEP Key 3 Specifies the WEP key values for the Wi-Fi network.

The valid value is up to 26 alphanumeric characters that can be the following:

• Blank

• 0 – 9

• A – F

The value must include 10 hexadecimal digits for 64 bit keys and 26 hexadecimal digits for 128 bit keys. The default value is empty.

WEP Key 4 Specifies the WEP key values for the Wi-Fi network.

The valid value is up to 26 alphanumeric characters that can be the following:

• Blank

• 0 – 9

• A – F

The value must include 10 hexadecimal digits for 64 bit keys and 26 hexadecimal digits for 128 bit keys. The default value is empty.

WPA2 Enterprise (802.1x)

EAP Authentication Method Specifies the type of EAP authentication method.

The options are:

• PEAP (default)

• TLS

EAP Phase 2 Authentication Method Specifies the type of EAP Phase 2 authentication method.

The options are:

• None (default)

• MSCHAPV2

Authentication Identity Specifies the authentication identity.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 55

Comments on this document? [email protected]

Page 56

Configuring the phone using web interface

Name Description

The valid value is a string of up to 32 alphanumeric characters and special symbols. The default value is blank.

Note:

The space character (ASCII 0x20) is not supported.

Password Specifies the password for the Authentication identity.

The valid value is a string of 8 to 63 characters for WPA/ WPA2PSK and of 1 to 32 characters for 802.1x EAP. The default value is blank.

Value format: alphanumeric characters and special symbols.

Note:

The space character (ASCII 0x20) is not supported.

Authentication Anonymous Identity Specifies the Authentication identity.

The valid value is a string of up to 32 alphanumeric characters and special symbols. The default value is blank.

Note:

The space character (ASCII 0x20) is not supported.

QoS

Audio Priority (Layer 2) Specifies the Layer 2 priority value for RTP and RTCP audio

streams.

The options are from 0 to 7. The default value is 6.

Signaling Priority (Layer 2) Specifies the Layer 2 priority value for signaling protocol

messages.

The options are from 0 to 7. The default value is 3.

Audio DiffServ (Layer 3) Specifies the layer 3 Differentiated Services (DiffServ) code

point for audio frames generated by the phone.

The valid value is an integer from 0 to 63. The default value is

46.

Signaling DiffServ (Layer 3) Specifies the layer 3 Differentiated Services (DiffServ) code

point for signaling frames generated by the phone.

The valid value is an integer from 0 to 63. The default value is

34.

Related links

Configuring Wi-Fi settings on page 52

December 2018 Installing and Administering Avaya J100 Series IP Phones 56

Comments on this document? [email protected]

Page 57

Configuring SIP settings

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click SIP.

3. Configure the following areas:

• SIP Account

• XSI

• Busy Lamp Field (BLF)

• SIP Global Settings

• Codecs and DTMF

• RTP

• SRTP

• Timers and Count

• Local Port

• Miscellaneous

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Related links

SIP settings field descriptions on page 57

SIP settings field descriptions

Name

SIP Account

Registration Status Displays the SIP account status. The field is automatically populated.

Description

The status can be the following:

• Not Configured

• Not Registered

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 57

Comments on this document? [email protected]

Page 58

Configuring the phone using web interface

Name Description

• Registered

SIP User ID Specifies the SIP user ID used to log in to the phone.

You can also type the SIP user ID, which is a combination of the following values:

• Upper and lower case characters.

• Numbers from 0 to 9.

• Spaces.

• Special characters. The allowed characters are the following: . , : ; “” ‘’ / () {} [] ` ~ * _ ! ? + - ^ # = <> | & $ —

The default value is empty.

Authentication User ID Specifies the authentication ID.

You can also type the authentication user ID in this field if authentication is enabled on the SIP server.

The authentication user ID is a combination of the following values:

• Upper and lower case characters.

• Numbers from 0 to 9.

• Spaces.

• Special characters. The allowed characters are the following: . , : ; “” ‘’ / () {} [] ` ~ * _ ! ? + - ^ # = <> | & $ —

Authentication Password Specifies the authentication password.

You can also type the password in this field if authentication is enabled on the SIP server.

Note:

The password can contain maximum 31 ASCII characters.

The default value is empty.

XSI

XSI State Specifies the status of XSI.

The values are:

• Initializing

• Success

• Failure

XSI URL Specifies the FQDN or the IP address, HTTP or HTTPS mode and the port

of the XSP server.

The valid value is a string of 0 to 255 ASCII characters.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 58

Comments on this document? [email protected]

Page 59

Configuring SIP settings

Name Description

XSI Event Channel Duration

Specifies the time duration in minutes for XSI event channel. The phone will ask XSP server to maintain the established Comet HTTP connection for the specified period of time. After 50% of this time phone will reestablish Comet HTTP connection.

The valid value is an integer from 60 to 1440. The default value is 60 minutes.

XSI Event Channel HeartBeat

Specifies the time interval in seconds to send heartbeat messages over Comet HTTP connection to XSP server of BroadWorks.

The valid value is an integer from 1 to 999. The default value is 15 seconds.

XSI User Id Specifies the BroadSoft user ID which the phone must use for XSI

authentication.

BroadSoft user Id is the SIP user Id excluding at (@) and domain.

The valid value is a string of 0 to 255 ASCII characters.

XSI Web Password Specifies the BroadSoft's web portal password which the phone must use

for XSI web authentication.

If the value is null, SIP authentication method is used.

Busy Lamp Field( BLF)

Allow User to Change BLF List

Specifies the control to provide the user permissions to add and remove BLF monitored users from the phone.

The values are:

• User is allowed to add or delete BLF monitored users

• User is allowed to add BLF monitored users

• User is allowed to delete BLF monitored users

• User is allowed to add and delete BLF monitored users (default)

SIP Global Settings

SIP Domain Specifies the SIP domain used for SIP registration.

The valid value is a string of 0 to 255 ASCII characters.

Enable PPM as source of Proxy Server

Specifies whether PPM is used as a source of SIP proxy server information.

Note:

This is an Avaya Aura® setting which is ignored in the 3PCC environment.

The options are:

• Yes (default)

• No

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 59

Comments on this document? [email protected]

Page 60

Configuring the phone using web interface

Name Description

Proxy Policy Specifies whether SIP proxy servers are read-only or can be edited.

The options are:

• Manual (Use Phone Admin Menu or WEB to configure): To configure SIP proxy server manually by using the phone or the web interface.

• Automatic (Can be set from DHCP, LLDP, Settings File, PPM) (default): To use the SIP proxy server settings received from the 46xxsettings.txt file or PPM.

SIP Proxy Server Specifies the SIP proxy server domain.

The valid value is a string of 0 to 255 ASCII characters, for example:

148.147.158.185:5061;transport=tls,alphagreensm01.avaya

.com:5061;transport=tls

SIP Proxy Server (Automatic)

Specifies the SIP proxy server settings as received from the 46xxsettings.txt file or PPM.

The options are:

• Simultaneous (default)

• Alternate

Number of proxy server to register simultaneously

Specifies the number of SIP proxy controllers that the phone can register simultaneously.

The options are:

• 1

• 2

• 3 (default)

Registration Interval Specifies the time interval in seconds between two registrations to the SIP

proxy.

The valid value is an integer from 30 to 86,400. The default value is 900 seconds.

Un-registration Wait Timer (seconds)

Specifies the time in seconds during which the phone waits before terminating all SIP dialog and SIP registrations.

The valid value is an integer from 4 to 3,600. The default value is 32 seconds.

Registration Wait Timer (seconds)

Specifies the time in seconds during which the phone waits for a response message from registration. If no response message is received within this time, the phone tries to register again.

The valid value is an integer from 4 to 3,600. The default value is 32 seconds.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 60

Comments on this document? [email protected]

Page 61

Configuring SIP settings

Name Description

Signaling IP Preference This parameter is used by SIP signaling only on a dual mode phone (phone

with both IPv4 and IPv6 addresses configured) to select the preferred SIP controller IP addresses.

The default value is IPv4.

Media IP Preference Specifies the preference of SDP media group lines and the SDP answer/

offer format when phone is in dual mode.

The default value is IPv4.

Codecs and DTMF

OPUS Specifies whether the OPUS codec capability of the phone is enabled or

disabled.

The options are:

• Disabled

• Enabled WIDEBAND_20K (default)

• Enabled NARROWBAND_16K

• Enabled NARROWBAND_12K

G.722 Specifies whether the G.722 codec is enabled.

The options are:

• Disable

• Enable (default)

G.726 Specifies whether the G.726 codec is enabled.

The options are:

• Disable

• Enable (default)

G.729 Specifies whether the G.729A codec is enabled.

The options are:

• Disable

• Enable without Annex B support (default)

• Enable with Annex B support

G.711u law Specifies whether the G.711u law codec is enabled.

The options are:

• Disable

• Enable (default)

G.711a law Specifies whether the G.711a law codec is enabled.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 61

Comments on this document? [email protected]

Page 62

Configuring the phone using web interface

Name Description

The options are:

• Disable

• Enable (default)

Send DTMF Specifies whether the phone sends DTMF tones in-band as regular audio,

or out-of-band using RFC 2833 procedures.

The options are:

• In-band

• Out-of-band (default)

OPUS Payload Dynamically specifies the RTP payload type to be used for OPUS codec.

The parameter is used when the media request is sent to the far-end in an INVITE or 200 OK when INVITE with no Session Description Protocol (SDP) is received.

The valid value is an integer from 96 to 127. The default value is 116.

G.726 Payload Specifies the RTP payload type to be used for the G.726 codec.

The valid value is an integer from 96 to 127. The default value is 110.

DTMF Payload Specifies the RTP payload type to be used for RFC 2833 signaling.

The valid value is an integer from 96 to 127. The default value is 120.

RTP

Play Tone till RTP Specifies whether the locally generated ringback tone stops when SDP is

received for an early media session, or whether it continues until RTP is actually received from the far-end party.

The options are:

• Yes (default)

• No

Symmetric RTP Specifies whether the phone must receive RTP if the UDP source port

number is not same as the UDP destination port number.

The options are:

• Disable

• Enable (default)

RTCP_XR Specifies whether VoIP Metrics Report Block as defined in RTP Control

Protocol Extended Reports (RTCP XR) (RFC 3611) is sent as part of the RTCP packets to a remote peer or an RTCP monitoring server.

The options are:

• Yes

• No (default)

SRTP

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 62

Comments on this document? [email protected]

Page 63

Configuring SIP settings

Name Description

Media Encryption Specifies the crypto suite and session parameters for media encryption.

The options are:

• aescm128-hmac80

• aescm128-hmac32

• aescm128-hmac80-unauth

• aescm128-hmac32-unauth

• aescm128-hmac80-unenc

• aescm128-hmac32-unenc

• aescm128-hmac80-unenc-unauth

• aescm128-hmac32-unenc-unauth

• none (default)

• aescm256-hmac80

• aescm256-hmac32

Note:

You should not use unauthenticated media encryption (SRTP) files.

Encrypt RTCP Specifies whether RTCP packets are encrypted or not.

The options are:

• Yes: SRTCP is enabled.

• No (default): SRTCP is disabled.

Enforce "SIPS" URI for SRTP

Specifies whether a SIPS URI must be used for SRTP.

The options are:

• Yes (default): Enforced

• No: Not enforced.

SDP Negotiation Capability

Specifies the Session Description Protocol (SDP) negotiation capability.

• Yes (default)

• No

Timers and Count

SIP Timer T1 Specifies an estimate in milliseconds for the Round Trip Time (RTT).

The valid value is an integer from 500 to 10,000.

The default value is 500 milliseconds.

SIP Timer T2 Specifies the maximum retransmit interval in milliseconds for non-INVITE

requests and INVITE responses.

The valid value is an integer from 2,000 to 40,000.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 63

Comments on this document? [email protected]

Page 64

Configuring the phone using web interface

Name Description

The default value is 4,000 milliseconds.

SIP Timer T4 Specifies the maximum duration in milliseconds for which a message

remains in the network.

The valid value is an integer from 2,500 to 60,000.

The default value is 5,000 milliseconds.

INVITE Response Timeout Specifies the maximum number of seconds that the phone waits for

another response after receiving a SIP 100 Trying response.

The valid value is an integer from 30 to 180.

The default value is 60 seconds.

Failed Session Removal Timer

Specifies the time in seconds to automatically remove a failed call session.

The valid value is an integer from 5 to 999.

The default value is 60 seconds.

Outbound Subscription Duration Request

Specifies the Outbound subscription request duration in seconds.

The valid value is an integer from 60 to 31,53,600.

The default value is 86,400 seconds.

Controller Search Interval Specifies the time in seconds that the phone waits to complete the

maintenance check for monitored controllers.

The valid value is an integer from 4 to 3,600.

The default value is 16 seconds.

Active subscription wait time for "avaya-cmfeature-status"

Specifies the time in seconds that the phone waits to validate an active subscription when it subscribes to the avaya-cm-feature-status package.

The valid value is an integer from 16 to 3,600.

The default value is 60 seconds.

Remote Data Source initial retry time

Specifies the number of seconds that the phone waits for the first time before trying to contact the PPM server again after a failed attempt. Each subsequent retry is delayed by double the previous delay time.

The valid value is an integer from 2 to 60.

The default value is 2 seconds.

Remote Data Source maximum retry time

Specifies the maximum delay interval in seconds after which the phone stops to contact the PPM server.

The valid value is an integer from 2 to 3,600.

The default value is 600 seconds.

Remote Data Source initial retry attempts

Specifies the number of attempts the PPM adaptor must try to download from PPM before it stops connecting to the PPM server.

The valid value is an integer from 1 to 30.

The default value is 15 attempts.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 64

Comments on this document? [email protected]

Page 65

Configuring SIP settings

Name Description

Local Port

RTP Port (minimum) Specifies the lower limit of a port range.

• RTP

• RTCP

• SRTP

• SRTCP

The valid value is an integer from 1024 to 65,503.

The default value is 5004.

RTP Port (range) Specifies the port range to be used by the following connections:

• RTP

• RTCP

• SRTP

• SRTCP

The valid value is an integer from 32 to 64,511.

The default value is 40.

SIP Signaling Port (minimum)

Specifies the lower limit of a port range to be used for SIP signaling.

The valid value is an integer from 5062 to 65,503.

The default value is 5062.

SIP Signaling Port (range) Specifies the port range to be used for SIP signaling.

The valid value is an integer from 32 to 60,473.

The default value is 60473.

Miscellaneous

Conference Factory URI Specifies the URI for Avaya Aura® Conferencing or network conferencing in

third-party call control environments.

The valid value is a string of up to 255 ASCII characters.

Subscribe Event Packages Specifies a comma-separated list of event packages to subscribe to after

registration.

Possible values are:

reg

•

dialog

•

mwi

•

ccs

•

• message-summary, which is identical to mwi

• avaya-ccs-profile, which is identical to ccs

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 65

Comments on this document? [email protected]

Page 66

Configuring the phone using web interface

Name Description

For IP Office, you must use the following:

reg

•

• message-summary, which is identical to mwi

• avaya-ccs-profile, which is identical to ccs

For the third-part call control setup, you can use message-summary.

Voice Mail Access Code Specifies the number to access the voice mail in a non-Avaya environment.

100rel Specifies whether the 100rel option tag is included in the SIP INVITE

header field.

The options are:

• Disable: The tag is not included.

• Enable (default): The tag is included.

Validate Incoming messages

Specifies whether AOR received in Request-URI of an incoming call must be validated with the contact header published by phone during registration.

The options are:

• Disable (default)

• Enable

‘Privacy’ header in Incoming message

Specifies whether AOR received in Request-URI of an incoming call must be private in the contact header published by the phone during registration.

The options are:

• Display CallerID information (default)

• Display ‘Restricted’

Related links

Configuring SIP settings on page 57

Configuring Settings

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Settings.

December 2018 Installing and Administering Avaya J100 Series IP Phones 66

Comments on this document? [email protected]

Page 67

3. Configure the following areas:

• Language

• Feature Access

• Phone Menu Options

• Call Log

• Contacts

• Emergency Call

• Phone Lock

• Other

• Audio

• Dialing

• Enhanced Local Dialing Rules

• Admin

• MLPP

Configuring Settings

• Guest Login

• Save Extension

• Bluetooth

• CCMS

• Brightness

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Related links

Settings field descriptions on page 67

Settings field descriptions

Language

Name

Language

Available Language File Specifies the name of the default system language file used in

Description

the phone.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 67

Comments on this document? [email protected]

Page 68

Configuring the phone using web interface

Name Description

You can delete the default language file by clicking Delete.

Import Language File Browse and import a language file from your local machine by

clicking Browse > Import.

Language file to upload Specifies the language files to be installed on the phone.

The valid value is a sting of up to 1024 characters. The default value is empty.

Phone Language Specifies the language used in phone system.

Value format: complete language file name from 0 to 32 characters, for example: Korean.xml.

The default value is empty.

Feature Access

Call Forward Specifies the status of the Call Forwarding feature.

The options are:

• Off (default)

• Unconditional

• Busy

• Unconditional and Busy

• No answer

• Unconditional and No answer

• Busy and No answer

• Unconditional, No answer and Busy

Number of Ring cycle before Call Forward

Specifies the number of ring cycles before the call is forwarded.

The valid value is an integer from 0 to 20. The default number of ring cycles is 1.

Do Not Disturb Specifies the status of the Do Not Disturb feature.

The options are:

• Do Not Allow

• Allow (default)

DND Priority over Call Forward (Unconditional, Busy)

Specifies the priority between the Do Not Disturb and Call Forward (Unconditional/Busy) features when both are activated by the user.

The options are:

• Yes

• No (default)

Auto Answer Specifies the status of the Auto Answer feature.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 68

Comments on this document? [email protected]

Page 69

Configuring Settings

Name Description

The options are:

• Do Not Allow (default)

• Allow

Mute on Auto Answer Specifies muting when the Auto Answer feature is enabled.

The options are:

• Yes (default)

• No

Hold Reminder Timer Specifies the time in seconds after which the phone plays the

hold reminder tone.

The valid value is an integer from 0 to 999. The default value is 0 seconds.

Transfer on Conference hangup Specifies whether a conference call continues after the host

hangs up.

The options are:

• Yes

• No (default)

Presence Specifies the status of the Presence feature.

The options are:

• Do Not Allow

• Allow (default)

Phone Menu Options

Settings Specifies whether the Settings menu is displayed on the phone.

The options are:

• Do Not Allow

• Allow (default)

Network Info Screen Specifies whether the Network Information screen is displayed

on the phone.

The options are:

• Do Not Allow

• Allow (default)

SIP User Logout Specifies whether the Logout feature is provided to the user.

The options are:

• Do Not Allow

• Allow (default)

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 69

Comments on this document? [email protected]

Page 70

Configuring the phone using web interface

Name Description

SSL Version Specifies the version of the SSL certificate.

UDP Transport Specifies whether UDP transport is allowed.

The options are:

• Do Not Allow (default)

• Allow

Network Configuration by User Specifies whether the network configuration can be modified by

the user.

The options are:

• Do Not Allow to Modify

• Allow to Modify (default)

Call Log

Call Log Specifies whether to enable or disable the Call Log application

on the phone.

The options are:

• Do Not Allow

• Allow (default)

Redial Softkey Specifies whether the Redial softkey is available.

The options are:

• Do Not Allow

• Allow (default)

Redial in Phone Menu Specifies whether phone redials the last number or displays the

list of recently dialed numbers.

The options are:

• Do Not Allow (default)

• Allow

Redial Softkey Options Specifies whether to show a list or one number on the Redial

softkey.

The options are:

• List (Redial out of list)

• One number (default)

Contacts

Local Contacts Specifies whether to enable or disable the Contacts application

on the phone.

The options are:

• Do Not Allow

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 70

Comments on this document? [email protected]

Page 71

Configuring Settings

Name Description

• Allow (default)

Contact Name Format Specifies the format of the contact name to be displayed in the

Contacts list.

The options are:

• 'Last Name' 'First Name' (default)

• 'First Name' 'Last Name'

Contact Name display logic Specifies how to match a dialed string on an incoming call with

the users contacts.

The options are:

• Match the number completely (default)

• Match shorter number completely to the rightmost digits

of longer number

• Match at least 4 rightmost digits

Emergency Call

Emergency Numbers Specifies the emergency contact number.

Note:

Emergency calls are not supported in the 3PCC environment.

Emergency Softkey Specifies whether the Emergency softkey is displayed after the

phone is registered.

The options are:

• Do Not Display

• Display without Confirmation

• Display with Confirmation (default)

Softkey Emergency Number Specifies the number(s) which is dialed when the Emergency

softkey is pressed.

The valid value is up to 30 dialable characters. The default value is empty.

Value format: digits from 0 to 9, *, #.

Emergency Softkey on Unregistration

Specifies whether the Emergency softkey is displayed when the phone is not registered.

The options are:

• Do Not Display

• Display without Confirmation

• Display with Confirmation (default)

Phone Lock

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 71

Comments on this document? [email protected]

Page 72

Configuring the phone using web interface

Name Description

Enable Phone Lock Specifies whether the Lock feature is enabled on the phone.

The options are:

• Do Not Allow (default)

• Allow

Phone Lock Idle Time Specifies the idle time in minutes after which the phone is

locked.

The valid value is an integer from 0 to 10080. The default value is 0 minutes.

Other

Softkey Configuration Specifies which feature will show up on which softkey on the

phone screen.

Note:

This setting applies only to Avaya J129 IP Phone.

The following numbers are assigned to the features:

• 0 – Redial

• 1 – Contacts

• 2 – Emergency

• 3 – Recents

• 4 – Voicemail

Value format: numbers from 0 to 4 and a comma (,).

The default value is “0,1,2”.

Branding Volume Specifies the volume level at which the Avaya audio brand is

played.

The options are:

• 12db below nominal

• 9db below nominal

• 6db below nominal

• 3db below nominal

• Nominal (default)

• 3db above nominal

• 6db above nominal

• 9db above nominal

Phone Mute Alert Specifies whether the Mute Alert feature is blocked.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 72

Comments on this document? [email protected]

Page 73

Configuring Settings

Name Description

The options are:

• Unblocked

• Blocked (default)

Extend Ringtone Specifies the audio files to customize the ring tone.

Value format: the list of file names in .xml format separated by commas.

The default value is empty.

Group Number Specifies group numbers if available.

The valid value is an integer from 0 to 999. The default value is

Minimum delay to backup volume level to PPM

Specifies the minimal time in seconds between backups of the volume levels to the PPM service when the phone is registered to Avaya Aura® Session Manager.

The valid value is an integer from 0 to 900. The default value is

Audio

Call Progress Tone Country Specifies the country of operation.

The valid value is a sting of 0 to 255 characters. The default value is USA.

AGC Handset Specifies the Automatic Gain Control setting for the handset.

The options are:

• Disable

• Enable (default)

AGC Headset Specifies the Automatic Gain Control setting for the headset

interface.

The options are:

• Disable

• Enable (default)

AGC Speaker Specifies the Automatic Gain Control setting for the speaker.

The options are:

• Disable

• Enable (default)

Handset Sidetone Level Specifies the level of side tone in the handset.

The options are:

• Normal level (default)

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 73

Comments on this document? [email protected]

Page 74

Configuring the phone using web interface

Name Description

• Three levels softer than Normal

• Off

• One level softer than Normal

• Two levels softer than Normal

• Four levels softer than Normal

• Five levels softer than Normal

• Six levels softer than Normal

• One level louder than Normal

• Two levels louder than Normal

Ringtone Style Specifies the style of the classic ring tone.

The options are:

• North America (default)

• European

Handset Profiles Specifies an ordered list of names to be displayed for handset

audio profile selection.

The list contains audio profiles set in the web interface, the

46xxsettings.txt file and internally, for example: Default,Normal,Amplified,Hearing Aid.

The default value is empty.

Handset Profile Default Specifies the number of the default handset audio profile.

The options are from 1 to 20. The default value is 1.

Dialing

Dial Plan Specifies the dial plan used in the phone.

Value format: a sting of 0 to 1023 characters without any intervening spaces.

The default value is empty.

No Digit Dial Timer Specifies the time in seconds during which the phone waits for

a digit to be dialed after going off-hook and before generating a warning tone.

The valid value is an integer from 0 to 60. The default value is 20 seconds.

Inter-digit Wait Timer Specifies the time in seconds during which phone waits after a

digit is dialed before sending a SIP INVITE.

The valid value is an integer from 0 to 10. The default value is 5 seconds.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 74

Comments on this document? [email protected]

Page 75

Configuring Settings

Name Description

Dial Local Area Code Specifies whether the user must dial the area code of calls

within the same area code regions.

The options are:

• No (default)

• Yes

Local Area Code Indicates the phone local area code which allows the user to

dial local numbers with more flexibility.

The valid value is a sting of 5 digits ranged from 0 to 9. The default value is empty.

Enhanced Local Dialing Rules

Enable Local Dialing Rules Specifies whether the algorithm defined by parameters in this

section is used during certain dialing procedures.

The options are:

• Disable

• Enable without Contacts (default)

• Enable with Contacts

Country Code Specifies the country code of the phone.

The valid value is an integer from 1 to 999. The default value is

International Access Code Specifies the international access code.

The valid value is up to 4 dialable characters. The default value is 011.

Value format: digits from 0 to 9, *, #.

Long Distance Access Code Specifies the long distance access code.

The valid value range is a sting of integers from 0 to 9, and empty. The default value is 1.

Internal Extension Number Length Specifies the length of an internal extension number.

The valid value is an integer from 3 to 13. The default value is

National Telephone Number Length Specifies the length of a national phone number.

The valid value is an integer from 5 to 15. The default value is

10.

Outside Line Access Code Specifies the number for making an outside call, i.e. a local call

in a public network.

The valid value is up to 2 dialable characters. The default value is 9.

Value format: digits from 0 to 9, *, #.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 75

Comments on this document? [email protected]

Page 76

Configuring the phone using web interface

Name Description

Remove PSTN access prefix from outgoing number

Allows dialing digits during failover and removing of the PSTN access prefix from the outgoing number.

The options are:

• No (default)

• Yes

Admin

Admin Access allowed from Phone Specifies whether the craft procedures are used for the phone

configuration.

The options are:

• Yes (default)

• No

Admin Login fail attempt allowed Specifies the number of failed attempts to enter the

Administration access code before the login is locked.

The options are from 1 to 20. The default value is 10.

Admin Login Locked Time after fail attempt

Specifies the time interval in minutes to re-enter the Administration access code after the login is locked.

The valid value is an integer from 5 to 1440. The default value is 10 minutes.

MLPP

Enable MLPP Specifies whether the MLPP feature is enabled.

The options are:

• Disable (default)

• Enable

Maximum Precedence Level Specifies the maximal allowed precedence level for the user.

The options are from 1 to 5. The default value is 1.

MLPP Network Domain Specifies the MLPP Network Domain.

The valid values are: empty, “uc” and “dsn”. The default value is empty.

MLPP Precedence Domain Specifies the MLPP Precedence Domain.

The valid value is a sting of alphanumeric characters. The default value is “000000”.

Enable Precedence Softkey Controls whether the Precedence soft key should be displayed

on idle line appearances on the phone screen.

The options are:

• Disable

• Enable (default)

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 76

Comments on this document? [email protected]

Page 77

Configuring Settings

Name Description

Guest Login

Guest Login Enable Specifies whether the Guest Login feature is available on the

phone.

The options are:

• Disable (default)

• Enable

Guest Login Session Duration (hours)

Specifies the time interval in hours before a guest or a visiting user will be automatically logged off if the telephone is idle.

The valid value is an integer from 1 to 12. The default value is 2 hours.

Guest Login Session Warning Time (minutes)

Specifies the time interval in minutes before a warning of the automatic logoff is initially displayed for a guest or a visiting user.

The valid value is an integer from 1 to 15. The default value is 5 minutes.

Save Extension

Show Last Extension Specifies whether the extension is displayed after logging out.

The options are:

• Disable (default)

• Enable

Bluetooth

Bluetooth Enable Specifies whether Bluetooth can be enabled in the phone menu.

The options are:

• Disable

• Enable (default)

CCMS

Media Preservation Specifies whether a call will be preserved when there is no SIP

connectivity to IP Office.

This setting is applied only in the Avaya Aura® environment.

The options are:

• Disable

• Enable (default)

Preserved Call Duration Specifies the time interval in minutes during which the call is

preserved. To apply this setting, Enable IP Office should be set to CCMS and Media Preservation should be enabled.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 77

Comments on this document? [email protected]

Page 78

Configuring the phone using web interface

Name Description

Note:

This setting is applied only in the Avaya Aura environment.

The valid value is an integer from 10 to 120. The default value is 120 minutes.

Brightness

Display Brightness Adjusts the brightness of the phone display.

The options are from 1 to 5. The default value is 4.

Button Module #1 Display Brightness Adjusts the display brightness of the first attached button

module.

Note:

If no button modules are attached to the phone, this field is disabled.

The options are from 1 to 5. The default value is 4.

Button Module #2 Display Brightness Adjusts the display brightness of the second attached button

module.

Note:

If no button modules are attached to the phone, this field is disabled.

The options are from 1 to 5. The default value is 4.

Button Module #3 Display Brightness Adjusts the display brightness of the third attached button

module.

Note:

If no button modules are attached to the phone, this field is disabled.

The options are from 1 to 5. The default value is 4.

Related links

Configuring Settings on page 66

Configuring date and time

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

December 2018 Installing and Administering Avaya J100 Series IP Phones 78

Comments on this document? [email protected]

Page 79

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Date & Time.

3. In the SNTP area, configure the following:

• SNTP Server: Type the SNTP server IP address.

• SNTP SYNC Interval: Type the SNTP synchronization time interval in minutes to resynchronize the phone’s local time . The valid value is from 60 to 2880 minutes. The default synchronization time is 1440 minutes.

• GMT Offset: Type the time between the local standard time and Greenwich Mean Time (GMT) in hours and minutes. The valid value is from 0:00 to ±12:59.

4. In the Daylight Saving section, configure the following:

• Daylight Saving Mode: Select one of the following options:

- No daylight saving time

- Manual daylight savings activated (time set to DSTOFFSET)

Configuring date and time

- Automatic daylight savings adjustments (as specified by DSTSTART and

DSTSTOP) (default)

• DST Offset: Specifies the time in hours between the standard time and daylight savings time. Select one of the following options:

- 0

- 1 hour (default)

- 2 hours

• DST Start: Specifies when to apply the offset for daylight savings time. The value format must be either odddmmmht or Dmmmht, where:

- o represents a one-character ordinal adjective. For example, 1 for first, 2 for second, 3 for third, 4 for fourth, or L for last.

- D represents 1 or 2 ASCII digits or characters representing the date of the month.

- ddd represents three characters containing the English abbreviation for the day of the week. For example, Sun for Sunday, Mon for Monday, etc.

- mmm represents a three-character English abbreviation for the month. For example, Jan for January, Feb for February, etc.

- h represents a one-numeric digit representing the time to make the adjustment at hAM (0h00 in military format).

The valid values of h are from 0 to 9.

- t represents one character for the time zone to which the changes are applied. For example, “L” for local time or “U” for Universal Time.

December 2018 Installing and Administering Avaya J100 Series IP Phones 79

Comments on this document? [email protected]

Page 80

Configuring the phone using web interface

• DST Stop: Specifies when to stop the offset for daylight saving time. The value format must be either odddmmmht or Dmmmht, where:

- o represents a one-character ordinal adjective. For example, 1 for first, 2 for second, 3 for third, 4 for fourth, or L for last.

- D represents 1 or 2 ASCII digits or characters representing the date of the month.

- ddd represents three characters containing the English abbreviation for the day of the week. For example, Sun for Sunday, Mon for Monday, etc.

- mmm represents a three-character English abbreviation for the month. For example, Jan for January, Feb for February, etc.

- h represents a one-numeric digit representing the time to make the adjustment at hAM (0h00 in military format).

The valid values of h are from 0 to 9.

- t represents one character for the time zone to which the changes are applied. For example, “L” for local time or “U” for Universal Time.

5. Click one of the following :

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Configuring management settings

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Management.

3. Configure the following areas:

• Device Enrollment Server

• HTTP Provisioning Server

• HTTPS Provisioning Server

• Configuration

• Firmware

• Backup/Restore User Data

December 2018 Installing and Administering Avaya J100 Series IP Phones 80

Comments on this document? [email protected]

Page 81

Configuring management settings

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Related links

Management settings field descriptions on page 81

Management settings field descriptions

Name Description

Device Enrollment Service

DES Discovery Specifies the DES Discovery mode.

The options are:

• Enable (default)

• Disable

• Disable and Restored with Reset to Default

Embedded Public Certificates Specifies whether to trust the embedded public

certificates.

The options are:

• Trusted only if Trustcerts is empty (default)

• Always Trusted

HTTP Provisioning Server

HTTP Server Address Specifies the IP address of the of the provisioning

file server.

The valid value is the IP address in the dotted decimal name format, DNS name format or colonhex.

The default value is “0.0.0.0”.

HTTP Server Directory Path Specifies the path all configurations and data files

the device might request when starting up. This path is relative to the root of the HTTP file server, to the directory in which the device configuration and date files are stored.

The valid value is a sting of up to 127 ASCII characters without spaces. The default value is empty.

HTTP Port Specifies the HTTP port address.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 81

Comments on this document? [email protected]

Page 82

Configuring the phone using web interface

Name Description

The valid value is an integer from 0 to 65535. The default port number is 80.

HTTPS Provisioning Server

HTTPS Server Address Specifies the IP address of the HTTPS provisioning

file server.

The valid value is the IP address in the dotted decimal name format, DNS name format or colonhex.

The default value is “0.0.0.0”.

HTTPS Server Directory Path Specifies the path all configurations and data files

the device might request when starting up. This path is relative to the root of the HTTPS file server, to the directory in which the device configuration and date files are stored.

The valid value is a sting of up to 127 ASCII characters without spaces. The default value is empty.

HTTPS Port Specifies the HTTPS port address.

The valid value is an integer from 0 to 65535. The default is 443.

Configuration

Configuration Server Access Mode Specifies the server access mode of the

provisioning server.

The options are:

• HTTP

• HTTPS (default)

Note:

Use HTTPS if the SIP transport mode is TLS, otherwise, use HTTP.

Download configuration file using HTTPS only Specifies whether only HTTPS is used to download

the settings file.

The options are:

• Yes

• No (default)

Import Configuration File Enables the user to import the settings file. To

import the settings file, click Browse to browse your local PC or any PC connected to the network. Select the file and click Import.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 82

Comments on this document? [email protected]

Page 83

Changing the password of the web interface and the phone admin

Name Description

Note:

Restart the phone for new parameters from the settings file to take effect.

Export Configuration File Enable user to export a configuration file. To export

the configuration file, click Export .

Firmware

Software Version Displays the version of the SIP software.

The default value is empty.

Backup Software Version Displays the backup software version.

The default value is empty.

Firmware Upgrade Enables the user to import the firmware upgrade file

from a local PC or any PC connected to the network.

To upload the firmware upgrade file, click Browse to browse your PC, select the file and click Upgrade.

The phone reboots after you select Yes in the prompt.

Backup/Restore User Data

User store Address for Backup/Restore Specifies the IP address or the DNS name used for

HTTP(S) data backup and retrieval.

The valid value starts with http:// or https:// and contains either an IP address or a DNS name without any intervening spaces. The maximal value length is 255 characters.

Related links

Configuring management settings on page 80

Changing the password of the web interface and the phone admin

About this task

Use this procedure to change the administrator password for the phone Administration menu and the web interface.

Your administration password must be between 8 to 31 alphanumeric characters including upper, lower, and special characters. Your password must contain at least 2 digits. You can use special characters such as: tilde (~), exclamation mark (!), at (@), pound (#), dollar ($), percent (%), carat

December 2018 Installing and Administering Avaya J100 Series IP Phones 83

Comments on this document? [email protected]

Page 84

Configuring the phone using web interface

(^), ampersand (&), asterisk (*), underscore(_), minus (-), plus (+), equal (=), back quote (`), pipe (|), back slash (\), parenthesis (()), braces ({}), brackets ([]), colon (:), semicolon (;), single quote ('), lesser than (<), greater than (>), comma (,), period (.), question mark (?), forward slash (/).

Procedure

1. Log in to the web interface by using your username and current password.

2. In the navigation pane, click Password.

3. In the Web Admin Password section, do the following:

a. Enter your current password in the Current Password field.

b. Enter your new password in the New Password field.

c. Re-enter your new password in the Confirm Password field.

d. Click Save.

4. In the Phone Administration Menu Password section, do the following:

a. Enter your web administrator password in the Web Administrator Password field.

b. Enter your new password in the New Password field.

c. Re-enter your new password in the Confirm Password field.

d. Click Save.

Debugging

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Debugging.

3. Configure the fields in the following areas:

• Log

• SNMP

• RTCP Monitoring

• Phone Report

• SSH

• SLA Monitor

• Other

December 2018 Installing and Administering Avaya J100 Series IP Phones 84

Comments on this document? [email protected]

Page 85

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Related links

Debugging field descriptions on page 85

Debugging field descriptions

Name Description

Log

Logging Specifies the logging status.

The options are:

• Off (default)

• On

Syslog Server Specifies the IP or the DNS address of the Syslog server.

Debugging

The valid value is a string of up to 255 ASCII characters. The default value is empty.

Syslog Level Specifies the severity level of the syslog messages. Events with the

selected severity level and above are logged.

The options are:

• Emergencies (default)

• Alerts

• Critical

• Errors

• Warnings

• Notices

• Information

• Debug

Log Categories Specifies the list of log categories.

Select the appropriate log category. For example, select category Audio for generating audio logs.

The default value is empty.

Enhanced Debugging Specifies the status of enhanced debugging.

The options are:

• Enable

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 85

Comments on this document? [email protected]

Page 86

Configuring the phone using web interface

Name Description

• Disable (default)

SNMP

SNMP String Specifies the SNMP community name string.

The valid value is a string of up to 32 ASCII characters. The default value is empty.

SNMP Address Specifies the IP addresses for SNMP queries.

The valid value is a string of up to 255 ASCII characters without any intervening spaces.

The default value is empty.

RTCP Monitoring

RTCP Monitor Address Specifies the IP or DNS address of the RTCP monitor.

The valid value is a string of up to 255 ASCII characters. The default value is empty.

RTCP Monitor Port Specifies the RTCP monitor port number.

Valid value is an integer from 0 to 65535. The default value is 5005.

RTCP Monitoring Report Period

Specifies the time interval in seconds for sending out RTCP monitoring reports.

Valid value is an integer from 5 to 30. The default value is 5 seconds.

Phone Report

Phone Report Server Address Specifies the file server address to send the phone report. Click on

Generate Phone Report.

The valid value is a string of up to 255 ASCII characters.

SSH

SSH Allowed Specifies whether Secure Shell (SSH) is supported.

The options are:

• Enable

• Disable (default)

• Configured using local craft procedure

SSH Idle Timeout Specifies the time in minutes after which SSH is disabled.

The valid value is an integer from 1 to 32767. The default value is 10 minutes.

SSH Banner File Specifies the file name or the URL for a custom SSH banner file.

The valid value is a string of up to 255 ASCII characters. The default value is empty.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 86

Comments on this document? [email protected]

Page 87

Debugging

Name Description

EASG site certificates Specifies the list of EASG site certificates. Support technicians use

these certificates to generate EASG responses for SSH login without access to the Avaya network.

The valid value is a string of up to 64 ASCII characters. The default value is empty.

Note:

You can add maximum four certificates.

EASG site Authentication Factor code

Specifies the Site Authentication Factor code associated with the EASG site certificate installed.

Valid value is a string of 10 to 20 alphanumeric characters. The default value is empty.

Days before EASG certificates expiration warning

Specifies the number of days before the expiration of EASG product certificate that a warning message first appears on the phone screen.

Valid value is an integer from 90 to 730. The default value is 365.

SLA Monitor

SLA Monitor Agent Specifies the status of the SLA Monitor Agent.

The options are:

• Enable

• Disable (default)

SLA Monitor Server Address Specifies the IP address of the SLA Monitor server.

Valid value is in the dotted decimal name format. The default value is “0.0.0.0:0”.

Packet Capture (sniffing) Specifies whether the SLA Monitor agent supports packet capture.

The options are:

• Disable (default)

• Enable with payloads removed from RTP packets

• Enable with payloads included in RTP packets

• Controlled from Admin Menu

Device Control Specifies whether the SLA Monitor agent supports device control.

The options are:

• Disable (default)

• Enable

• Controlled from Admin Menu

Device Performance Monitoring

Specifies whether the SLA Monitor agent supports access to phone performance data.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 87

Comments on this document? [email protected]

Page 88

Configuring the phone using web interface

Name Description

The options are:

• Enable

• Disable (default)

UDP Port for discovery and test messages

Other

Serial Port Specifies if the port for network traffic is enabled or disabled.

Specifies the port used to receive packets from an SLA Monitor server.

Valid value is an integer from 6000 to 65535. The default value is

50011.

The options are:

• Enable

• Disable (default)

Related links

Debugging on page 84

Configuring certificates

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Certificates.

3. Configure the following areas:

• Certificates

• Online Certificates Status Protocol (OCSP)

• SCEP

• PKCS12

• Web Server

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Related links

Certificates field descriptions on page 89

December 2018 Installing and Administering Avaya J100 Series IP Phones 88

Comments on this document? [email protected]

Page 89

Configuring certificates

Certificates field descriptions

Name Description

Certificates

Available Trusted Certificate Displays the file names of available certificates for authentication.

Upload Trusted Certificate Specifies the trusted certificate used by the phone. You can also

browse and upload the certificates from the local PC by clicking

Browse > Import.

Trusted Certificates file to upload Specifies the name of the certificate file to be uploaded.

The valid value is a string os up to 255 ASCII characters. File names must be separated by commas without any intervening spaces.

The default value is empty.

Match Identity to trust certificate Specifies the status of the TLS server identification.

The options are:

• Yes (default)

• No

Server Certificate re-check hours Specifies the time interval in hours for rechecking the expiration

and revocation status of the certificates used to establish any existing TLS connections.

The valid value is an integer from 0 to 32767. The default value is 24 hours.

Warning on number of days before Certificate expiration

FQDN IP Mapping Specifies a FQDN contained in the certificate when an IP address

Online Certificate Status Protocol (OCSP)

Enable OCSP Specifies the status of OSCP.

Specifies the number of days before the expiration of a certificate that a warning must first appear on the phone screen.

The valid value is an integer from 0 to 99. The default value is 60 days.

is used to establish the connection. The parameter is a commaseparated list of names or value pairs where the name is an FQDN and the value is an IP address.

The valid value is a string of up to 255 characters without any intervening spaces. The default value is empty.

The options are:

• Disable (default)

• Enable

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 89

Comments on this document? [email protected]

Page 90

Configuring the phone using web interface

Name Description

Action on Unknown Revocation Status

Specifies whether a certificate is authenticated when its revocation status cannot be determined.

The options are:

• Certificate revocation operation will accept certificates

(default)

• Certificate is considered to be revoked and TLS connection

is closed

Nonce in OCSP Request Specifies whether a nonce is added to OCSP requests and

expected in OCSP responses.

The options are:

• Do not add

• Add (default)

OCSP Address Specifies a URI for an OCSP responder. The URI can be an IP

address or a host name.

The valid value is a string of up to 255 characters without any intervening spaces. The default value is empty.

OCSP Address Preferred Specifies the preferred OCSP responder URI.

The options are:

• Use OCSP address configured first and then OCSP field of

AIA extension of the certificate being checked (default)

• Use OCSP field of AIA extension of the certificate being

checked first and then OCSP address configured

OCSP Trusted Certificates Specifies the trusted OCSP certificates to be downloaded. It also

acts as a separate trusted certificate repository for the OCSP Trusted Responder Model and contains certificates that the OCSP responder can trust.

This value is required if the OCSP responder uses a different CA for the server certificate than the root CA.

The valid value is a string of up to 255 characters without any intervening spaces. The default value is empty.

OCSP Hash Algorithm Specifies the hashing algorithm for an OCSP request. value

operation. discuss

The options are:

• SHA-1 (default)

• SHA-256

Use OCSP Caching Specifies whether OCSP caching is in use.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 90

Comments on this document? [email protected]

Page 91

Configuring certificates

Name Description

The options are:

• Yes (default)

• No

OCSP Cache Expiry Specifies the time interval in minutes for the OCSP cache expiry.

The valid value is an integer from 60 to 10080. The default value is 2880 minutes.

SCEP

SCEP Server Specifies the URL address of the SCEP server.

The valid value is a string of up to 255 ASCII characters without any intervening spaces. The default value is empty.

Common Name Specifies the common name for the subject in an SCEP certificate

request.

The valid value is a string of up to 255 ASCII characters without any intervening spaces. The default value is “$SERIALNO”.

Subject Specifies the part of SUBJECT in an SCEP certificate request that

is common for requests from different device. For example, Organizational Unit, Organization, Location, State, and Country.

The valid value is a string of up to 255 ASCII characters without any intervening spaces. The default value is empty.

CA Identifier Specifies the Certificate Authority Identifier.

Certificate Authority servers may require a specific CA Identifier string to accept GetCA requests. If the device works with such a Certificate Authority, the CA identifier string can be set through this parameter.

The valid value is a string of up to 255 ASCII characters without any intervening spaces. The default value is “CAIdentifier”.

Initiate renewal on % of Validity Interval

Specifies the percentage of the identity certificate’s Validity interval after which renewal procedures will be initiated.

If the renewal time interval has elapsed, the phone starts to contact the SCEP server periodically to renew the certificate.

The valid value is an integer from 1 to 90. The default value is 90 percent.

Phone behavior on Pending request

Specifies the functioning of the device when performing certificate enrolment.

The options are:

• Poll SCEP server periodically in background

• Wait until a certificate is received or rejected (default)

SCEP Password Specifies a challenge password to use with SCEP.

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 91

Comments on this document? [email protected]

Page 92

Configuring the phone using web interface

Name Description

The valid value is a string of up to 255 ASCII characters without any intervening spaces. The default value is “$SERIALNO”.

PKCS12

PKCS12 Address Specifies the IPv4 or IPv6 URL address, or FQDN from where a

PKCS#12 file is to be downloaded.

The valid value is a string of up to 255 ASCII characters without any intervening spaces. The default value is empty.

PKCS12 Password Retry Count Specifies the number of attempts allowed for password entry.

The valid value is an integer from 0 to 100. The default value is 3 attempts.

Available Identity Certificate Specifies the trust certificates used as trust points for TLS

connections.

Upload Identity Certificate Displays available trust certificates for the phone.

You can also browse and upload the certificates from the local PC by clicking Browse > Import.

Web Server

Available Webserver Certificate Specifies the trust certificates used as trust points for TLS

connections.

The valid value must be in .pem or .p12 formats.

Upload Custom Webserver Certificate

Password for Custom Webserver Certificate

Specifies the custom certificates to be uploaded.

You can also browse and upload the certificates from the local machine by clicking Browse > Import

Specifies the password to decrypt the uploaded certificate.

Related links

Configuring certificates on page 88

Configuring Environment Settings

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Environment Settings.

December 2018 Installing and Administering Avaya J100 Series IP Phones 92

Comments on this document? [email protected]

Page 93

Configuring Background and Screen Saver of the Phone

3. In the Environment Setting area, enable the required environment:

• AURA environment: To set Avaya Aura as your environment.

• Discover AVAYA environment: To discover whether the phone supports Avaya Aura SIP AST feature.

• IP Office Environment: To set IP Office as your environment.

• 3PCC Environment: To set a third-party call controller as your environment.

• 3PCC Server Mode: To set an operation mode in the third-party call control environment.

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Configuring Background and Screen Saver of the Phone

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Background and Screen Saver.

3. Configure the following sections:

a. Background Image

b. Screen Saver

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Related links

Background Image and Screen Saver field description on page 94

December 2018 Installing and Administering Avaya J100 Series IP Phones 93

Comments on this document? [email protected]

Page 94

Configuring the phone using web interface

Background Image and Screen Saver field description

Name Description

Background Image

Background Image Selectable by User Specifies whether the user can select a background

image.

The options are:

• Enable (default)

• Disable

Selected Background Image Specifies the file name of the selected background

image. The file name must be from the list of background images (see Background Image List below).

The valid value is a string of up to 255 characters. The default value is empty.

Background Image List Specifies the list of background images.

The valid value is a string of up to 255 characters separated by commas without any intervening spaces. The default value is empty.

Screen Saver

Screen Saver Image Selectable by User Specifies whether the user can select the screen

saver image.

The options are:

• Enable (default)

• Disable

Selected Screen Saver Image Specifies the file name of the selected screen saver

image. The file name must be from the list of screen saver images (see Screen Saver Image List below).

The valid value is a string of up to 255 characters. The default value is empty.

Screen Saver Image List Specifies the list of screen saver images.

The valid value is a string of up to 255 characters separated by commas without any intervening spaces. The default value is empty.

Related links

Configuring Background and Screen Saver of the Phone on page 93

December 2018 Installing and Administering Avaya J100 Series IP Phones 94

Comments on this document? [email protected]

Page 95

Configuring Calendar of the phone

About this task

Avaya J100 Series IP Phones display the details of the configuration fields in the Description section.

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Calendar.

3. Configure Exchange Calendar.

4. Click one of the following:

• Save: To save the configuration changes.

• Reset to Default: To revert to the default values.

Related links

Exchange Calendar field description on page 95

Exchange Calendar field description

Name

Exchange Calendar

Provide Exchange Calendar Specifies whether the Exchange Calendar menu is

Exchange User Domain Specifies the user domain for the Microsoft

Exchange Email Domain Specifies the email domain for the Microsoft

Exchange Server List Specifies the list of Microsoft Exchange Server IP or

Description

available on the phone.

The options are:

• Enable

• Disable (default)

Exchange Server.

The valid value is a string of up to 255 characters. The default value is empty.

Exchange Server.

The valid value is a string of up to 255 characters. The default value is empty.

DNS addresses.

The valid value must be in the dotted decimal name format or DNS name format without any intervening

Table continues…

December 2018 Installing and Administering Avaya J100 Series IP Phones 95

Comments on this document? [email protected]

Page 96

Configuring the phone using web interface

Name Description

spaces. The maximal value length is 255 characters.

The default value is empty.

Exchange Server Secure Mode Specifies the exchange server mode.

The options are:

• HTTP

• HTTPS (default)

Related links

Configuring Calendar of the phone on page 95

Restarting your phone through web interface

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Restart.

3. In the confirmation window Phone will restart if the phone is in idle

state. Do you want to continue?, click OK.

Resetting the phone to Default

Procedure

1. Log in to the web interface as an administrator.

2. In the navigation pane, click Reset to Default.

3. In the confirmation window Phone will restart and reset all parameters

values to factory default if in idle state. Do you want to continue?, click OK.

December 2018 Installing and Administering Avaya J100 Series IP Phones 96

Comments on this document? [email protected]

Page 97

Chapter 5: Configuring servers and VLAN

Server configuration

To install Avaya J100 Series IP Phones in your telephony environment, you must configure the following servers:

• DHCP server: To dynamically assign IP addresses to the devices and provide the device configuration parameters. The DHCP server also provides the device with the addresses of the SIP controller and file server.

• HTTP or HTTPS file server: To download and save the software distribution package and the settings file.

In a Device Enrollment Services environment, the DHCP server is used to assign IP addresses to the devices. The device receives the file server address from Device Enrollment Services.

Related links

File Server configuration on page 97 DHCP server configuration on page 104

File Server configuration

A file server is an HTTP or an HTTPS server that is required to download and save the software distribution package and the Settings file.

On restarting, the phone checks for software updates and Settings files on the specified file servers.

You can provide the file server addresses to phones through one of the following methods:

• DHCP

• LLDP

• Administration menu on the phone

• Settings file

December 2018 Installing and Administering Avaya J100 Series IP Phones 97

Comments on this document? [email protected]

Page 98

PHONE

D H C P

Provides IP address & sets configurable

parameters for

provisioning

Provides the software distribution package and Settings file (configurable parameters for provisioning)

46xxsettings.txt

Sets the system parameters for configuration

Configures user, communication, and session profile

Manages power and provides configurable parameters for provisioning

Network server / Switch (LLDP)

F I L E S E RV E R

Avaya Aura

Communication

Manager

Avaya Aura

Session Manager

Primary

Avaya Aura

Session Manager

Secondary

Avaya Aura

System Manager

Avaya Aura System Manager

Configuring servers and VLAN

Figure 1: Diagram: Phone setup in Avaya Aura® environment

December 2018 Installing and Administering Avaya J100 Series IP Phones 98

Comments on this document? [email protected]

Page 99

PHONE

D H C P

Provides IP address & sets configurable

parameters for

provisioning

Provides the software Software distribution package and Settings file (configurable parameters for provisioning)

46xxsettings.txt

Sets the system parameters for configuration

Configures user, communication, and session profile

Manages power and provides configurable parameters for provisioning

Network server / Switch (LLDP)

F I L E S E RV E R

Avaya IP

Office Manager

Primary

Avaya IP

Office Manager

Secondary

Avaya Aura

System Manager

Avaya IP Office Manager

Server configuration

Related links

Setting up a file server

Figure 2: Diagram: Phone setup in IP Office environment

Server configuration on page 97 Setting up a file server on page 99 Software distribution package on page 100 Downloading and saving the software on page 101 Contents of the settings file on page 101 Modifying the Settings file on page 103

About this task

Use this procedure to configure an HTTP or HTTPS file server. You can use the file server to download and store distribution packages and settings files for the phones.

Procedure

1. Install the HTTP or HTTPS server software according to the software vendor’s instructions.

For HTTPS connections, you must initially install a trust certificate through an HTTP server and then transfer to an HTTPS server. Ensure that the TRUSTCERTS parameter includes the root CA certificate of the HTTPS file server identity certificate.

December 2018 Installing and Administering Avaya J100 Series IP Phones 99

Comments on this document? [email protected]

Page 100

Configuring servers and VLAN

2. Download the software distribution package and the 46xxsettings.txt settings file.

3. Extract the distribution package, and save the extracted files and the 46xxsettings.txt settings file on the file server.

Related links

File Server configuration on page 97

Software distribution package

Note:

For any new software release, ensure that you download the latest software distribution package and read any Product Support Notices (PSNs) associated with the new release. Both are available on the

Review the release notes and any Read Me files associated with a distribution package.

Ensure that the Settings file is not cached in your browser. To do this, clear the browser cache before downloading the Settings file from the Avaya support Web site, so that you don’t get an old version.

Software distribution package containing the files needed to operate the Avaya J100 Series IP Phones are packaged together in a ZIP format. You can download the package from the Avaya

support website.

Avaya support website

Note:

From IP Office R 10.0 SP3 or later, the software distribution package for the Avaya J100 Series IP Phones is part of the IP Office admin CD.

SIP software distribution package contains:

• One or more software files

• One upgrade file (J100Supgrade.txt)

• Language files. For example, Mlf_J129_BrazilianPortuguese.xml, Mlf_J129_Chinese.xml.

• Files av_prca_pem_2033.txt and av_sipca_pem_2027.txt that contain a copy of the Avaya Product Root Certificate Authority certificate in PEM format that may be downloaded to phones based on the value of the TRUSTCERTS parameter.

• File named release.xml that is used by the Avaya Software Update Manager application. Avaya Software Update Manager upgrades and maintains firmware for Avaya managed devices.

Note:

Settings files are not included in the software distribution packages because they would overwrite your existing files and settings.

Two configuration files that are important to understand are as follows:

• The upgrade file, J100Supgrade.txt that tells the phone whether the phone needs to upgrade software. The phones attempt to read this file whenever they reset. The upgrade file is also used to point to the Settings file.

December 2018 Installing and Administering Avaya J100 Series IP Phones 100

Comments on this document? [email protected]