Avaya IP OFFICE VOICEMAILPRO User Manual

IP Office

Mailbox Users Guide

40DHB0002USCP Issue 5 (09/23/2002)

Page ii

Contents

IP Office Mailbox User........................................................................................ 3

Introduction...............................................................................................................................................3

Accessing Your Mailbox ...........................................................................................................................3

General Operation ....................................................................................................................................4

Voicemail Help Menu................................................................................................................................ 5

Changing Your Greeting Message ...........................................................................................................6

Forwarding Options ..................................................................................................................................6

Voicemail Reception.................................................................................................................................7

Edit Hunt Group Greeting Messages........................................................................................................ 7

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IP Office 40DHB0002USCP Issue 5 (09/23/2002)

IP Office Mailbox User Page 3

IP Office Mailbox User

Introduction

This manual covers the mailbox controls available to IP Office Voicemail
Lite users. The same controls are also available to IP Office Voicemail Pro
users if that system is running IP Office telephony mode, contact your
System Administrator for details.

Accessing Your Mailbox

To access your mailbox from your own extension, dial *17.

Until you have set an access code for your mailbox you can only access it
from your own extension. By default your mailbox starts with no access
code.

Once you set an access code (by dialling *04 when in your mailbox), you
can access your mailbox from other locations. To do that call your
extension and when you hear your voicemail greeting press 8. You will be
asked for your access code and once that is entered you can check your
message.

Your System Administrator can setup other methods for you to access your
mailbox from other locations (including external locations). Contact your
System Administrator for details.

If you regularly access your mailbox from a location other than your own
extension, you can ask your System Administrator to set that location as a
'trusted location'. When accessing your mailbox from a trusted location you
will not be asked for your access code.

• By default your own extension is a 'trusted location'. If your extension is
in a public area you may want this changed so that you need to enter the
access code even from your own extension.

Once in your mailbox you will hear the number of new messages you have
(if any). The system then plays back all new messages. You can press 8 for
Help on what controls you can use.

Once new messages have been listened to, they are then considered old
messages and will automatically be deleted 36 hours after they were first
played.

• If a message is left and that message is retrieved on the same day then
only the time will be given.

• If a message is retrieved the day after it was left then the date is referred
to as 'yesterday', then followed by the time.

• Any messages older than two days will be given the appropriate date.

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IP Office 40DHB0002USCP Issue 5 (09/23/2002)