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Voicemail User Guide
for
AVAYA IP500
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Quick Reference Guide for Voice Mail
Recording Your Voicemail Greeting
To Record your Greeting:
1. Press the Soft Key for Voice
2. Press the Side Soft Key for Greeting
3. Press the Side Soft Key for Record
4. Record your greeting and then press the Side Soft Key for Stop
5. Press the Side Soft Key for Listen to hear the message
6. Press the Side Soft Key for Submit to save the new greeting
7. Press EXIT to return to the main display
To Listen to your Greeting:
1. Press the Soft Key for Voice
2. Press the Side Soft Key for Greeting
3. Press the Soft Key for Listen
To Delete your Greeting:
1. Press the Soft Key for Voice
2. Press the Side Soft Key for Greeting
3. Press the Side Soft Key for Delete which will delete your current message
Accessing your Voice Mail
To listen to your messages:
1. Press the Soft Key for Voice
2. Press the Side Soft Key for Listen to hear your messages
3. If applicable, when prompted key in your password
4. Press the Side Soft Key for either:
- New Messages (and will show total number of messages beside it in
brackets)
- Old Messages OR
- Saved Messages
5. After playing the first message you will have displayed the following options:
- Next to play the next message
- << to rewind 5 sec
- >> to fast forward 5 sec
- Pause to pause the current message
- Delete to delete the current message
- Save to change the message’s category to Saved
- Previous to play previous message
- Copy to copy the message to another mailbox
(to add a covering message to the copied voicemail, Press Copy,
then Press Pre-Rec, record your message, Press Stop, Press
Listen to hear your message, Press Send.
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Transferring a Call to another User’s Mailbox
1. After receiving the call Press the Soft Key for Voice
2. Key in the user’s extension number
3. Press the Soft Key for Vmail Transfer, the call will be transferred directly to the user’s
mailbox; the extension is not alerted.
Recording an Internal Message to Send to a Mailbox
1. Press the Soft Key for Voice
2. Press the Side Soft Key for Message
3. Dial the extension number of the person
4. Press the Side Soft Key for Message again
5. Press the Side Soft Key for Record
6. Record your message
7. Press the Side Soft Key for Stop when finished
After recording your message the following Soft Key options are displayed:
- Listen to listen to the message you just recorded
- Record to re-record your message
- Others to add other recipients; each separated by a #, then press
Done
- Submit to submit/send the message
After submitting your message press EXIT to return to the main
display
Mailbox Password
Setting your password:
1. Press the Soft Key for Voice
2. Press the Side Soft Key for Password
3. When prompted, key in your password (minimum 4 digits)
4. Press the Side Soft Key for Done
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