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IP Office 3.0
Installation Manual
40DHB0002UKCL Issue 12c (24th February 2005)
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
Table of Contents
Introduction ................................................................................................................................ 7
IP Office Installation.................................................................................................................................... 7
Scope of Manual......................................................................................................................................... 8
IP403 Office Platform.................................................................................................................9
IP403 Office................................................................................................................................................ 9
Expansion Modules .................................................................................................................................... 9
Integral Modules (Optional) ........................................................................................................................ 9
IP403 Office - Front View ......................................................................................................................... 10
IP403 Office - Rear View .......................................................................................................................... 11
IP403 Typical Configuration ..................................................................................................................... 12
Scenario............................................................................................................................................... 12
Kit List .................................................................................................................................................. 12
IP406 Office V2 Platform.......................................................................................................... 13
IP406 V2 Office ........................................................................................................................................ 13
Expansion Modules.............................................................................................................................. 13
Integral Modules (Optional).................................................................................................................. 13
IP406 V2 Office - Front View .................................................................................................................... 14
IP406 V2 Office - Rear View..................................................................................................................... 15
Typical Configurations .............................................................................................................................. 16
Scenario 1............................................................................................................................................ 16
Scenario 2............................................................................................................................................ 16
IP412 Office Platform............................................................................................................... 17
IP412 Office.............................................................................................................................................. 17
Expansion Modules.............................................................................................................................. 17
Integral Modules (Optional).................................................................................................................. 17
IP412 Office - Front View ......................................................................................................................... 18
IP412 Office - Rear View .......................................................................................................................... 19
Typical Configurations .............................................................................................................................. 20
IP412 Scenario 1 ................................................................................................................................. 20
IP412 Scenario 2 ................................................................................................................................. 21
Expansion Modules ................................................................................................................. 23
Introduction............................................................................................................................................... 23
IP400 Digital Stations 16/30 ..................................................................................................................... 24
IP400 Phone 8/16/30................................................................................................................................ 25
IP400 So8................................................................................................................................................. 26
IP400 WAN3............................................................................................................................................. 27
IP400 Analog Trunk 16............................................................................................................................. 28
Country Variants ...................................................................................................................... 29
Overview of Country Variants................................................................................................................... 29
IP400 Office Systems ............................................................................................................................... 30
IP403 Office ......................................................................................................................................... 30
IP406 V2 Office.................................................................................................................................... 30
IP412 Office ......................................................................................................................................... 30
IP Office Administration CD Set........................................................................................................... 30
Integral Module Kits.................................................................................................................................. 31
Voice Compression Modules (VCM).................................................................................................... 31
Dual Modem Module............................................................................................................................ 31
Trunk Module Kits..................................................................................................................................... 32
BRI Trunk Interface Module ................................................................................................................. 32
Analog Trunk Interface Module............................................................................................................ 32
PRI Module .......................................................................................................................................... 32
IP406 V2 Office Flash Memory................................................................................................................. 32
Power Supplies & Power Cords ............................................................................................................... 33
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Power Supplies (Spare) ....................................................................................................................... 33
Power Cords ........................................................................................................................................ 33
IP Office Rack Mounting Kits.................................................................................................................... 34
Expansion Module Variants...................................................................................................................... 34
IP400 Phone ........................................................................................................................................ 34
IP400 Digital Stations........................................................................................................................... 34
IP400 Analog 16 Trunks ...................................................................................................................... 34
IP400 So8 ............................................................................................................................................ 34
IP400 WAN3 ........................................................................................................................................ 34
Preparing for Installation......................................................................................................... 35
Preparing for Installation........................................................................................................................... 35
Tools & Parts Required ............................................................................................................................ 35
Space requirements ................................................................................................................................. 36
Environmental requirements..................................................................................................................... 37
Power Supply requirements ..................................................................................................................... 38
Grounding................................................................................................................................................. 39
Grounding ............................................................................................................................................ 39
Protective Ground ................................................................................................................................ 39
Functional Ground ............................................................................................................................... 39
Out of Building Telephone Installations .................................................................................................... 40
Out of Building Telephone Installations ............................................................................................... 40
IROB Installation .................................................................................................................................. 41
Barrier Box Installation......................................................................................................................... 41
Rack Mounting Barrier Boxes .............................................................................................................. 42
Installing a New System .......................................................................................................... 43
Unpacking................................................................................................................................................. 43
Initial Assembly......................................................................................................................................... 44
Installation of Trunk Interface Modules..................................................................................................... 45
Installation of Voice Compression Modules (VCM) .................................................................................. 46
Installation of Modem Modules................................................................................................................. 47
Rack Mounting Assembly Instructions...................................................................................................... 48
Basic System Programming ................................................................................................... 49
System Programming - Introduction ......................................................................................................... 49
Programming Tools .................................................................................................................................. 50
PC to IP Office LAN Port Connection ....................................................................................................... 50
Initial Programming................................................................................................................................... 51
Installing the IP Office Admin Suite...................................................................................................... 51
Using the IP Office Installation Wizard:................................................................................................ 52
Using the IP Office Manager Application: ............................................................................................ 52
Software Upgrades................................................................................................................................... 53
Software Upgrades .............................................................................................................................. 53
Validated Upgrades ............................................................................................................................. 53
Removing Existing IP Office Suite ....................................................................................................... 53
Upgrading the IP Office Software ........................................................................................................ 54
Two-Stage IP403 Upgrades................................................................................................................. 55
Telephone Installation ............................................................................................................. 57
Checking Telephones............................................................................................................................... 57
Key & Lamp Operation Operation ............................................................................................................ 57
Connecting & Testing Avaya Telephones ................................................................................................ 57
Connecting & Checking Two-Wire Telephones........................................................................................ 58
Power Fail Telephones and Sockets ........................................................................................................ 58
Wall Mounting IP Office Telephones ........................................................................................................ 58
System Handover..................................................................................................................... 59
Checklist ................................................................................................................................................... 59
Safety and Homologation Statements.................................................................................... 61
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Safety and Homologation Statements ...................................................................................................... 61
Lithium Batteries....................................................................................................................................... 61
Lightning Protection/Hazard Symbols ...................................................................................................... 61
Trunk Interface Modules........................................................................................................................... 62
USA/Canada ........................................................................................................................................ 62
Rest of World (ROW) ........................................................................................................................... 62
Further Information and Product Updates ................................................................................................ 63
Support Telephone Numbers............................................................................................................... 63
Electromagnetic Interference Information................................................................................................. 64
Federal Communications Commission (FCC) ..................................................................................... 64
Canadian Department of Communications (DOC)............................................................................... 64
89/336/ EEC (EMC Directive) CISPR 22:1993 including A1 + A2, AS/NZ 3548:1995 (ROW) ............ 64
Regulatory Instructions for Use ................................................................................................................ 65
IP Office Operation in Australia............................................................................................................ 65
Industry Canada Notification (DoC) ..................................................................................................... 66
IP Office Operation in EU..................................................................................................................... 66
IP Office Operation in New Zealand .................................................................................................... 66
FCC Notification................................................................................................................................... 67
Technical Data.......................................................................................................................... 69
Port Pinouts .............................................................................................................................................. 69
Port Pinouts ......................................................................................................................................... 69
Analog Trunk Ports (RJ45) .................................................................................................................. 69
Power Fail and POT Ports (RJ45) ....................................................................................................... 69
DS Ports (RJ45)................................................................................................................................... 69
ISDN Port – BRI (RJ45) ....................................................................................................................... 70
ISDN Port – PRI (RJ45) ....................................................................................................................... 70
LAN Port – 10/100 BaseT .................................................................................................................... 70
DTE Port (25 Way or 9 Way D-Type socket) ....................................................................................... 71
Audio Port (3.5mm Stereo Jack Socket).............................................................................................. 71
Expansion Port (RJ45 Socket)............................................................................................................. 71
External Control Port (3.5mm Stereo Jack Socket) ............................................................................. 72
WAN Port (37 Way D-Type Socket)..................................................................................................... 73
Cables ...................................................................................................................................................... 74
Cables.................................................................................................................................................. 74
DTE Cable ........................................................................................................................................... 74
Line Cord for Structured Cabling ......................................................................................................... 75
PRI/BRI ISDN Cable ............................................................................................................................ 76
LAN Interconnect Cable....................................................................................................................... 77
LAN Cable............................................................................................................................................ 78
LAN Crossover Cable .......................................................................................................................... 79
Expansion Interconnect Cable ............................................................................................................. 80
V.24/V.28 WAN Cable ......................................................................................................................... 81
X.21 WAN Cable.................................................................................................................................. 82
V.35 WAN Cable.................................................................................................................................. 83
Telephone Converter Cables ............................................................................................................... 84
Port Safety Classification.......................................................................................................................... 85
Port Safety Classification ..................................................................................................................... 85
Compliance with FCC Rules ................................................................................................................ 86
Technical Specifications ........................................................................................................................... 87
General ................................................................................................................................................ 87
Terminal/Telephone Cable Lengths..................................................................................................... 88
Interfaces ............................................................................................................................................. 88
Protocols .............................................................................................................................................. 89
Internal Data Channels ........................................................................................................................ 89
SNMP ....................................................................................................................................................... 90
SNMP Functionality ............................................................................................................................. 90
SNMP Agent Configuration.................................................................................................................. 90
MIBs Supported ................................................................................................................................... 91
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Trap Generation................................................................................................................................... 92
MIB Loading......................................................................................................................................... 94
HP OpenView Network Node Manager 6.41 and earlier: .................................................................... 94
CastleRock SNMPc 5.1.6c and earlier:................................................................................................ 95
Index.......................................................................................................................................... 97
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
Introduction
IP Office Installation
This manual covers the installation of your Avaya IP403/406V2/412 Office equipped with software
release Level 3.0+ only. It is intended for use by installers and maintainers who have successfully
completed the appropriate IP Office training courses.
• Ensure that you have read and understood this manual before beginning installation.
For installation instructions on DT Expansion modules*, DT telephones*, IP401 and the IP406 platforms
refer to previous issues of this manual (up to Issue 11). For the Avaya IP Office - Small Office Edition,
refer to the separate Small Office Edition Installation Manual.
*Not supported on software release 3.0+.
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
Scope of Manual
This manual, for Avaya IP Office systems, covers the following subjects and should be read in the
sequence shown below:
• Avaya IP Office Platforms
This section provides details of the various Avaya IP Office platforms available. Illustrations of the
front and rear of each unit show what ports/sockets/etc are provided. Typical configuration
examples are also provided in this section. A further section details the country variants of
modules/trunks/integral modules/etc.
• Preparing for and Installing a new system
These sections provide all the information required and the actions to be performed to physically
install an IP Office, i.e. what tools are required, the environmental/power requirements, wall
mounting, rack mounting, etc. The software installation is covered in the following section.
• Basic System Programming
System programming is necessary for configuration and maintenance of the Avaya IP Office.
This manual only covers the installation of the IP Office suite of programs (see System
Programming - Introduction). For full details refer to the Installation Wizard Help files and/or to the
Manuals contained on the documentation CD (supplied with every unit).
• Terminal/Telephone Installation
This manual details the information required to install telephone but does not detail the usage
and functionality of IP Office terminals/telephones. These details are to be found in the
appropriate User Guides. For maximum cable run lengths for connection between IP Office units
and terminals refer to Terminal/Telephone Cable Lengths. The terminals/telephones that are
supported by the IP Office are (these are also used across a number of Avaya platforms:
• Avaya 2400 Series: 2402, 2410 and 2420.
• Avaya 3600 Series: 3616 and 3626.
• Avaya 4400 Series: 4406D, 4412D, 4424D and 4450DSS.*
• Avaya 4600 Series: 4601, 4602, 4610, 4602SW, 4606, 4612, 4620 and 4624.
• Avaya 5400 Series: 5402, 5410 and 5420.
• Avaya 5600 Series: 5601, 5602, 5610 and 5620.
• Avaya 6400 Series: 6408D+, 6416D+M, 6424D+M and XM24 (DSS)
*Caution: See Line Cord for Structured Cabling for wiring details on a 4450DSS module.
• Safety and Homologation Statements
This provides all the necessary Safety, Homologation Statements and Regulatory Instructions for
Use required. This section also detail where further information, including other Manuals and
support telephone numbers, can be obtained
• Technical Data
This manual contains information on the Port Pinouts/Safety classifications, cables, and basic
technical specifications only (see Technical Specifications). Descriptions of the functionality,
features and performance of the IP Office are covered by the Product Description.
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
IP403 Office Platform
IP403 Office
The IP403 Office base unit, running software level 3.0+, supports up to eight digital and two analog
telephones. This can be expanded, by use of 3 additional extension modules, to a max. of 100
extensions.
The IP403 Office base unit is equipped with DS ports that support Avaya 24xx, 44xx, 54xx and/or 64xx
telephones. These ports can be set for either mu-Law or A-Law PCM encoding. At default DS ports are
set to mu-Law. However, these can be switched in software (refer to the Administration Manager Manual
for details).
Connection to trunks is via any of the following integral interface modules:-
• Single PRI E1 (30 trunks) or Single PRI T1 (23B+1D or 24B trunks - USA only)
• Quad BRI (8 trunks) or Analog 4 (loop start trunks).
An eight port auto-negotiating 10/100 Base-TX LAN hub provides access to networks and/or up to eight
IP telephones. (Where IP telephones are to be used, the hub should be connected to a suitable LAN
switch with QoS capabilities.)
Expansion Modules
Optional Expansion Modules allow the IP403 Office to be expanded to 100 extensions. These modules
(with the exception of the WAN3) are connected via the Expansion Port sockets that are located on the
back of each unit. Up to 3, in any combination, of the following Expansion Modules can be supported
by the IP403 Office base unit.
• IP400 Digital Station 16/30
Two variants of 16 or 30 extensions for digital telephones. Hence, if all 3 extension modules are
IP400 Digital Station 30's, then the maximum of 100 extensions will consist of 90 digital
extensions, plus the base unit's 2 analog extensions and 8 digital extensions.
• IP400 Phone 8/16/30
Three variants (8, 16 or 30 extensions) for analog telephones. Hence, if all 3 extension modules
are IP400 Phone 30s, then the maximum of 100 extensions will consist of 90 analog extensions,
plus the base unit's 2 analog extensions and 8 digital extensions.
• IP400 So8
An S-bus module that provides 8 Basic Rate ISDN interfaces.
• IP400 WAN3
Provides support for a further 3 digital leased line (WAN) connections. These expansion modules
are connected to the IP403 Office unit via one of the LAN Ports located on the front of each unit.
• IP400 Analog Trunk 16
Provides support for up to 16 Loop Start or Ground Start analog trunks. Two power fail sockets
are also provided.
Integral Modules (Optional)
In addition the IP403 Office can be fitted with either or both of the following optional Integral Modules:
• Voice Compression Module (VCM)
Supports VoIP applications including trunking and support for IP telephones. The IP403 accepts
any one of the 5, 10 or 20 channel variants.
• Modem Modules
• Dual Modem Module:
Allows termination of 2 simultaneous analog modem calls up to and including 56kbps (V90).
• Internal Modem Module:
Allows termination of 4 simultaneous analog modem calls up to and including 56kbps (V90).
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IP403 Office - Front View
• DS Ports
DS ports support Avaya 24xx, 44xx, 54xx and 64xx series telephones. These ports support either
A-Law or mu-Law PCM encoding (default is country dependant and can be switched in software refer to the Administration Manager Manual for details). Using standard structured wiring, these
RJ45 ports can be extended to the required telephone location. When telephones are equipped
with line cords that terminate in RJ11 plugs then, although their wiring is compatible, it is
advisable to use pin-to-pin RJ11/RJ45 adapters.
• Plain Ordinary Telephone (POTS) Ports
These two ports are used for connection to standard analog telephones, fax machines and
modems. They must not be connect to trunks. Using standard structured wiring, these RJ45
ports can be extended to the required telephone location. Converters can be used to provide BT
New Plan sockets (431A/631A) if required. When devices are equipped with line cords that
terminate in RJ11 plugs, then pin-to-pin RJ11/RJ45 adapters should be used.
• LAN Ports
The eight auto-negotiating 10/100 BaseT LAN hub ports are used for PC and server connectivity.
They can also be used to connect to the optional IP400 WAN3 Expansion Module and IP
telephones. LAN ports allow information relating to incoming and outgoing telephone calls to be
forwarded to PC based applications. They also provide access to the router
functionality/configuration of the IP403 Office platform for both data and Voice over IP (VoIP)
calls. (Where IP telephony is required, a suitable switch LAN switch with QoS capabilities.) This
eight port auto-negotiating 10/100 BaseT LAN hub has a single MAC address (printed on the
base of the unit). Where more than eight LAN connections are required, the eighth LAN port can
be used for cascading to other hubs. The Uplink push button to the right of this port is used to
set the mode. When the Uplink switch is in the out position the port can be connected to another
hub without the need for a crossover cable, i.e. the port is an MDI type port. When the Uplink
switch is in the in position the port can be connected directly to a PC.
• Cables
IP403 Office DS PRI 24 T1 are supplied with one red CAT5E cable. IP403 Office DS Analog 4
are supplied with four red CAT5E cables. For Port Pinouts and Cables, refer to Port Pinouts and
Cables respectively.
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
IP403 Office - Rear View
• External O/P Socket
Two relay ports that allow externally powered circuits to be controlled via a single 3.5mm stereo
jack socket.
• DC Power I/P Socket
Socket for the external 24V DC unregulated power supply (supplied with equipment).
• DTE Port
A 25-way D-type socket. Used for connection to PCs, servers and EFTPOS devices or terminals.
• Slot A/Slot B: BRI/PRI/ALOG Ports
The trunk interface modules are fitted into either Slots A or B and can consist of any combination
of:
• Quad Analog - 4 trunks. See Functional Ground
• PRI E1/PRI E1-R2: 30 trunks.
• PRI T1: 24B trunks or 23B+1D trunks.
PRI T1 trunks support both ISDN and Analog emulation. The default setting is 23B+1D
and is switchable in the installation software to provide 24B trunks.
• Quad BRI: 8 trunks.
• WAN Port
This port supports a single synchronous data connection, which can be X.21, V.35 or V.24. The
selection of the required interface is automatically determined from the pin-out of the cable
plugged into the 'WAN' port. This cable must be connected before power is applied for auto
detection to work. Connection to a Digital Leased Circuit is made by connecting the WAN port on
the rear of the unit to the existing Network Terminating Unit (NTU) via the appropriate X.21, V.35
or V.24 cable. This interface is identical to those on the WAN3 Expansion Module.
• USB Interface: Not used.
• Expansion Ports 1-3: Used to provide access to the optional Expansion Modules which allow
the IP403 Office to be expanded to 100 extensions.
• Audio I/P Socket: A single 3.5mm stereo or mono jack socket that enables input from an
external 'Music-on-Hold' source.
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IP403 Typical Configuration
Scenario
A customer with sophisticated telephony requirements, needing 30 exchange lines and 80 Display
Stations.
This configuration provides support for 98 Avaya 5400 Series digital stations (18 spare for growth) and a
single Primary Rate ISDN connection. If growth beyond 18 users or additional line capacity were
anticipated, the IP406 V2 Office would be considered more appropriate.
Typically, a business of this size would have a data network built using LAN switches such as the Avaya
Cajun range. The IP403 Office would be connected to the data network through its integral 8 port Hub,
providing all users access to the Internet and IP Office productivity applications.
Kit List
• IP403 Office DS PRI 30 E1
• 3 x IP400 Digital Station Module 30
• 80 x Avaya 5400 Series telephones.
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
IP406 Office V2 Platform
IP406 V2 Office
The IP406 V2 Office base unit, running software level 3.0+, supports up to 190 extensions by using the
ten built in ports and up to 6 Expansion Modules. The IP406 V2 Office base unit is equipped with DS
ports that support Avaya 24xx, 44xx, 54xx and 64xx telephones. These ports can be set for either muLaw or A-Law PCM encoding. At default DS ports are set to mu-Law. However, these can be switched in
software (refer to the Administration Manager Manual for details).
Connection to trunks is via up to two of the following integral interface modules:-
• Single or dual* PRI E1/PRI E1-R2 (30 or 60 trunks).
• Single or dual* PRI T1 (23B+1D or 24B trunks - USA only).
• (*dual PRI modules are only fitted to Slot A).
• Quad BRI (8 trunks).
• Analog 4 (loop start).
Eight LAN 10/100Mbps full duplex Layer 2 Ethernet switches and are used for PC and server
connectivity. They can also be used to connect to IP telephones (Avaya 46xx/56xx IP series). Power
over Ethernet is not provided by IP Office. The MAC address table can support up to 4000 devices.
Expansion Modules
Optional Expansion Modules allow the IP406 V2 Office to be expanded to 190 extensions. These
modules (except the WAN3 module – see below) are connected via the Expansion Port sockets that are
located on the back of each unit.
Up to six, in any combination, of the following Expansion Modules can be supported by the IP406 V2
Office base unit.
• IP400 Digital Station 16/30:
Two variants of 16 or 30 extensions for digital stations. Hence, six IP400 Digital Terminal/Station
30s will allow for a further 180 extensions which, with the 10 built in ports, makes a maximum of
190 extensions.
• IP400 Phone 8/16/30:
Three variants (8, 16 or 30 extensions) for analog telephones.
Hence, six IP400 Phone 30s will allow for a further 180 digital extensions which, with the 2 built in
ports, makes a maximum of 182 extensions.
• IP400 So8:
An S-bus module that provides 8 Basic rate ISDN interfaces.
• IP400 WAN3:
Provides support for a further 3 digital leased line (WAN) connections. These expansion modules
are connected to the IP406 V2 Office unit via one of the LAN Ports located on the front of each
unit.
• IP400 Analog Trunk 16:
Provides support for up to 16 Loop Start or Ground Start analog trunks. Two power fail sockets
are also provided.
Integral Modules (Optional)
In addition the IP406 V2 Office can be fitted with either or both of the following optional Integral Modules:
• Voice Compression Module (VCM)
Supports VoIP applications including trunking and support for IP telephones. Available in 5, 10
and 20 channel variants.
• Modem Modules
• Dual Modem Module:
Allows termination of two simultaneous analog modem calls up to and including 56kbps
(V90).
• Internal Modem Module:
Allows termination of up to 12 simultaneous analog modem calls up to and including
56kbps (V90).
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IP406 V2 Office - Front View
• DS Ports:
DS ports support Avaya 24xx, 44xx, 54xx and 64xx telephones. These ports support either ALaw or mu-Law PCM encoding (default is country dependant and can be switched in software).
Using standard structured wiring, these RJ45 ports can be extended to the required telephone
location. When telephones are equipped with line cords that terminate in RJ11 plugs then,
although their wiring is compatible, it is advisable to use pin-to-pin RJ11/RJ45 adapters.
• Phone Ports:
These ports are used for connection to standard analog telephones, fax machines, modems and
only support 2-wire connection. Using standard structured wiring, these RJ45 ports can be
extended to the required telephone location. When telephones are equipped with line cords that
terminate in RJ11 plugs then, although their wiring is compatible, it is advisable to use pin-to-pin
RJ11/RJ45 adapters.
• LAN Ports:
These are LAN 10/100Mbps full duplex Layer 2 Ethernet ports and are used for PC and server
connectivity. They have auto-sensing capability (MDI/MDIX) and hence avoid the need for LAN
crossover cables when connecting to a network. They can also be used to connect to IP
telephones (Avaya 4600 IP series). LAN ports allow information relating to incoming and outgoing
telephone calls to be forwarded to PC based applications. They also provide access to the router
functionality/configuration of the Avaya IP406 V2 Office V2 for both data and Voice over IP (VoIP)
calls.
• Cables
IP406 V2 Office PRI 30 E1 & PRI 24 T1 are supplied with one red CAT5E cable. IP406 V2 Office
Analog 4 is supplied with four red CAT5E cables. IP406 V2 Office BRI 16 is supplied with eight
red CAT5E cables.
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
IP406 V2 Office - Rear View
• External O/P Socket:
Two relay ports that allow externally powered circuits to be controlled via a single 3.5mm stereo
jack socket.
• DC Power I/P Socket:
Socket for the external 24V DC regulated power supply (supplied with kit).
• DTE Port:
A 9-way D-type socket. Used for maintenance, serial dongle, connection to PCs, servers and
EFTPOS terminals.
• BRI/PRI/ALOG Ports:
The trunk interface modules are fitted into either Slots A or B and can consist of any combination
of:
• Quad Analog: 4 trunks
• PRI E1/PRI E1-R2: 30 trunks
• PRI J1: 24 trunks
• PRI T1: 24B trunks or 23B+1D trunks.
PRI T1 trunks support both ISDN and Analog emulation. The default setting is 23B+1D
and is switchable in the installation software to provide 24B trunks.
• Quad BRI: 8 trunks.
• WAN Port:
This port supports a single synchronous data connection, which can be X.21, V.35 or V.24. The
selection of the required interface is automatically determined from the pin-out of the cable
plugged into the ‘WAN’ port. This cable must be connected before power is applied for auto
detection to work. Connection to a Digital Leased Circuit is made by connecting the WAN port on
the rear of the unit to the existing Network Terminating Unit (NTU) via the appropriate X.21, V.35
or V.24 cable. These interfaces are identical to those on the IP400 WAN3.
• Expansion Ports 1-6:
Used to provide access to the optional Expansion Modules (see Expansion Modules Introduction) which allow the IP406 V2 Office to be expanded by a further 180 extensions to
make a maximum of 190 extensions.
• Audio I/P Socket:
A single 3.5mm stereo or mono jack socket that enables input from an external 'Music-on-Hold'
source.
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Typical Configurations
Scenario 1
A business requiring 60 analog Telephones and 16 Basic Rate ISDN lines (16 channels).
The IP406 V2 Office with two IP400 Office Phone 30 modules and two BRI 8 cards provides the required
line and extension capacity. Through the use of Phone Manager Lite the functionality provided by the
Analog Telephones is greatly enhanced. The expansion capability for an additional 4 Modules allows
the system to be expanded to a full 190 extensions. Additional lines can be added by replacing one of
the BRI interfaces for a Primary rate.
Kit List
• IP406 V2 Office with two BRI 8 cards.
• 2 x IP400 Office Phone Module 30.
Scenario 2
A business requiring 180 analog Telephones and 60 lines.
The configuration illustrates a fully configured IP406 Office providing 180 extensions and 60 trunks.
Factory shipped with a single PRI the system is fitted with an extra trunk card in its spare slot to provide
the additional 30 lines.
Kit List
• IP406 V2 Office PRI 30 E1 fitted with an additional IP400 IP PRI E1 trunk card.
• 6 x IP400 Office Phone Module 30.
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IP412 Office Platform
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
IP412 Office Platform
IP412 Office
The IP412 Office base unit, running software level 3.0+, supports up to 360 extensions by using up to 12
Expansion modules. Connection to trunks is via a combination of any of the following integral interface
modules:-
• Single or Dual* PRI E1/PRIE1-R2 (30 or 60 trunks respectively).
• Single or Dual* PRI T1 (24 or 48 trunks respectively - USA only).
• (*dual PRIs can be fitted to either Slots A or B).
• Quad BRI (8 trunks) .
• Analog 4 (4 loop start trunks).
Dual independent auto-negotiating 10/100 Base-TX Ethernet ports provide segmented access (allows a
firewall break to be used) to the LAN.
(Where IP telephones are to be used a suitable LAN switch with QoS capabilities, must be used.)
Expansion Modules
Optional Expansion Modules allow the IP412 Office to be expanded to a maximum of 360 digital or
analog extensions. The Expansion Modules (with the exception of the WAN3 – see below) are
connected via the Expansion Port sockets that are located on the back of each unit.
Up to twelve, in any combination, of the following Expansion Modules can be supported by the IP412
Office base unit provided that the maximum number of extensions does not exceed 360.
• IP400 Digital Station 16/30
Two variants of 16 or 30 extensions for digital telephones. Hence, twelve IP400 Digital
Terminal/Station modules can be fitted to allow a maximum of 360 digital extensions.
• IP400 Phone 8/16/30
Three variants (for 8, 16 or 30 extensions) for analog telephones. Hence, twelve IP400 Phone
modules can be fitted to allow a maximum of 360 analog extensions.
• IP400 So8
An S-bus module that provides 8 Basic rate ISDN interfaces.
• IP400 WAN3
Provides support for a further 3 digital leased line (WAN) connections. These expansion modules
are connected to the IP403 Office unit via one of the LAN Ports located on the front of each unit.
• IP400 Analog Trunk 16
Provides support for up to 16 Loop Start or Ground Start analog trunks. Two power fail sockets
are also provided.
Integral Modules (Optional)
In addition the IP412 Office can be fitted with either or both of the following optional Integral Modules:
• Voice Compression Module (VCM)
Provides VoIP applications (including trunking) and support for IP telephones. Available in 5, 10,
20 and 30 channel variants. The IP412 Office supports two VCMs of any type.
• Modem Modules
• Dual Modem Module:
Allows termination of two simultaneous analog modem calls up to and including 56kbps
(V90).
• Internal Modem Module:
Allows termination of up to 12 simultaneous analog modem calls up to and including
56kbps (V90).
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IP412 Office - Front View
• LAN Ports
The segmented dual independent auto-negotiating 10/100 BaseT Ethernet ports are used for PC
and server connectivity. They can also be used to connect to the optional IP400 WAN3
Expansion Module and IP telephones. See IP400 WAN3. Information relating to incoming and
outgoing telephone calls can be forwarded to PC based applications via these ports. These
segmented Ethernet ports support separate IP and MAC addresses and hence a Firewall break
may be implemented. They also provide access to the router functionality/configuration of the
IP412 Office platform for both data and Voice over IP (VoIP) calls.
• Cables
IP412 Office DS PRI 24 T1 are supplied with one red CAT5E cable.
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IP412 Office - Rear View
• External O/P Socket
Two relay ports that allow externally powered circuits to be controlled via a single 3.5mm stereo
jack socket.
• DC Power I/P Socket
Socket for the external 24V DC unregulated power supply (supplied with kit).
• DTE Port
A 9-way D-type socket. Used for connection to PCs, servers and EFTPOS terminals.
• BRI/PRI/ALOG Ports
TThe trunk interface modules are fitted into either Slots A or B and can consist of any
combination of:
• Quad Analog: 4 trunks.
• Quad BRI: 8 trunks.
• Single PRI E1/E1-R2: 30 trunks.
PRI T1trunks support both ISDN and Analog emulation. The default setting is 23B+1D (46B+2D)
and is switchable in the installation software to become a 24B (48B) trunk.
• WAN Port
This port supports a single synchronous data connection, which can be X.21, V.35 or V.24. The
selection of the required interface is automatically determined from the pin-out of the cable
plugged into the WAN port. This cable must be connected before power is applied for auto
detection to work. Connection to a Digital Leased Circuit is made by connecting the WAN port on
the rear of the unit to the supplied Network Terminating Unit (NTU) via the appropriate X.21/V.35
/V.24 cable. This interface is identical to those on the WAN3 Expansion Module.
• Expansion Ports 1-12
Used to provide access to either optional Expansion Modules which allow the IP412 Office to be
expanded to 256 extensions or additional WAN interfaces.
• Audio I/P Socket
A single 3.5mm stereo or mono jack socket that enables input from an external 'Music-on-Hold'
source.
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Typical Configurations
IP412 Scenario 1
A business requiring 210 Display Telephones and 96 Digital lines with 20 Analog lines for fall back
purposes in the event of the T1 service failing.
The configuration illustrates a fully configured IP412 Office providing 210 extensions and 96 digital
trunks (4 x T1) and two IP400 Office Analog Trunk 16 modules offering capacity of up to 32 analog trunk
lines. Factory shipped with a single Dual PRI T1 interface, the system is fitted with an extra trunk card in
its spare slot to provide the additional 48 lines. If the system requires expansion, a further five expansion
modules can be added.
Kit List
• IP412 Office PRI 48 T1.
• 7 X IP400 Office Digital Station 30 Module.
• 2 x IP400 Office Analog Trunk 16.
• 210 x Avaya 54102 Digital Terminals.
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IP412 Scenario 2
A Business requiring 90 IP hardphones, 90 IP softphones and 60 lines.
This configuration illustrates an IP412 Office PRI 60 E1 fitted with two optional IP400 Office Voice
Compression Module 20s. These two internally fitted cards allow up 40 simultaneous calls to external
parties, as they are only used when an IP extension is calling a non-IP telephone or line. If less
‘Gateway’ed calls are required, one of the 20 channel cards could be substituted for a smaller variant.
The IP Office softphone is ‘Phone Manager PC Softphone’ which requires two types of Licence Keys
which allow Phone Manager Lite, supplied as standard, to run as IP Extensions.
Kit List
• IP412 Office PRI 60 E1 fitted with two optional IP400 Voice Compression Module 20s.
• 90 x 5610 IP Hardphones.
• IP400 Phone Manager Pro RFA unlimited.
• IP400 Phone Manager PC Softphone RFA 50.
• IP400iPhone Manager PC Softphone RFA 40 (50+40 = 90)).
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Expansion Modules
Introduction
Dependent upon configuration requirements, combinations of the following Expansion Modules are used
with IP Office platforms. With the exception of the WAN3 module, all of these Expansion Modules are
connected to the Expansion Ports of an IP Office platform using Expansion Interconnect Cables.
• IP400 Digital Stations 16/30
• IP400 Phone 8/16/30
• IP400 So8
• IP400 WAN3
• IP400 Analog Trunk 16
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IP400 Digital Stations 16/30
Front View (30 Port version)
• DS ports support Avaya 24xx, 54xx, 64xx and/or 44xx series telephones (see page 5). These
ports support either A-Law or mu-Law PCM encoding (default is country dependant and can be
switched in software - refer to the Administration Manager Manual for details). Using standard
structured wiring, these RJ45 ports can be extended to the required telephone location. When
telephones are equipped with line cords that terminate in RJ11 plugs then, although their wiring is
compatible, it is advisable to use pin-to-pin RJ11/RJ45 adapters.
Rear View
• Expansion Port
Used to connect a Phone Expansion Module to the Expansion Ports of an IP Office platform.
• DC Power I/P Socket
Socket for the external 24V DC unregulated power supply (supplied with kit).
• DTE Port
A 25-way D-type socket. Used for connection to PC (diagnostics only).
All IP400 Office Digital Station variants are supplied with one blue Expansion Interconnect cable. See
Expansion Interconnect Cable and Port Pinouts.
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IP400 Phone 8/16/30
Front View (30 Port version)
Notes
1. The IP400 Phone 8 variant is only equipped with the bottom left row of ports.
2. The IP400 Phone 16 variant is only equipped with the bottom row of ports.
• Plain Ordinary Telephone (POT) Ports
These ports are used for connection to standard analog telephones, fax machines and modems.
Using standard structured wiring, these RJ45 ports can be extended to the required telephone
location. Converters can be used to provide BT New Plan sockets (431A/631A) if required. When
devices are equipped with line cords that terminate in RJ11 plugs, then RJ11/RJ45 adapters
should be used. All analog telephones must conform to the port specification (see Interfaces).
Rear View (all versions)
• Expansion Port
Used to connect a Phone Expansion Module to the Expansion Ports of an IP Office platform.
• DC Power I/P Socket
Socket for the external 24V DC unregulated power supply (supplied with kit).
• DTE Port
A 25-way D-type socket. Used for connection to PC (diagnostics only).
All IP400 Office Phone variants are supplied with one blue Expansion Interconnect cable. See
Expansion Interconnect Cable and Port Pinouts.
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IP400 So8
The So8 Module is only applicable to countries that support the ETSI signaling protocol.
Front View
• BRI Ports
These are 64k ISDN BRI S-Bus ports and are used for connection to ISDN Telephones, Group 4
faxes, Video conferencing units, etc.
• WARNING:
BRI phone ports must not be connected to the external ISDN Connections.
Rear View
• Expansion Port
Used to connect a So8 Module to the Expansion Ports of an IP Office platform.
• DC Power I/P Socket
Socket for the external 24V DC unregulated power supply (supplied with kit).
• DTE Port
A 25-way D-type socket. Used for connection to PC (as a diagnostic aid).
IP400 So8 is supplied with one blue Expansion Interconnect cable. See Expansion Interconnect Cable
and Port Pinouts.
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IP400 WAN3
Front View
• LAN Port
The LAN Port is the expansion port and permits connection to an IP403, IP406 or IP412 Office
platform LAN Port. A LAN Interconnect cable is required for connection to an IP403 or IP406. An
IP412 requires a LAN Crossover cable.
Rear View
• WAN Ports
These ports support a single synchronous data connection, which can be X.21, V.35 or
V.24/V.28. The selection of the required interface is automatically determined from the pin-out of
the cable plugged into the WAN port. This cable must be connected before power is applied for
auto detection to work. Connection to a Digital Leased Circuit is made by connecting the WAN
port on the rear of the unit to the existing Network Terminating Unit (NTU) via the appropriate
X.21, V.35 or V.24 cable. These WAN ports are identical to those on the IP403/406/412 control
units.
• DC Power I/P Socket
Socket for the external 24V DC unregulated power supply (supplied with kit).
• DTE Port
A 25-way D-type socket. Used for connection to PC (as a diagnostic aid).
IP400 WAN3 is supplied with one green LAN Interconnect cable. See LAN Interconnect Cable and Port
Pinouts.
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IP400 Analog Trunk 16
Front View
• Analog Trunk Ports
These ports are used for connection to standard analog trunks (loop start or ground start). Using
standard structured wiring, these RJ45 ports can be extended to the required trunk sockets.
Trunk ports 1 and 2 are, in the event of power failure, automatically switched to PF1 and PF2
respectively on the rear of the unit.
Rear View
• Expansion Port
Used to connect the Analog Trunk Expansion Module an Expansion Ports of an IP400 Office
platform.
• DC Power I/P Socket
Socket for the external 24V DC unregulated power supply (supplied with kit).
• Power Fail Trunks
These two ports must be set and connected to Loop Start trunks only. POTs plugged into these
two sockets are mapped to trunk ports 1 & 2 such that, in the event of a mains power failure, PF1
and PF2 can operate as 'hot lines' to the emergency services (eg. 911, etc).
• Protective Grounding Point
Within the USA a protective grounding must be permanently fitted. Connection of this protective
grounding requires the use of suitable tools and must be connected at both ends before
connection is made to the telecommunications network.
IP400 Analog Trunk 16 is supplied with one blue Expansion Interconnect cable. See Expansion
Interconnect Cable and Port Pinouts.
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Country Variants
Overview of Country Variants
The following are lists of the country variants for each IP400 Office platform, trunk module kits, Integral
module kits and expansion modules. The PCS level for each module can be found on a label that is
stuck to the base of each module.
Throughout this section the following abbreviations are used:
• All = Everywhere.
• CALA = Caribbean/Latin America.
• CH = China.
• EU = Europe.
• JP = Japan.
• KR = Korea.
• NA = North America (USA and/or Canada).
• NZ = New Zealand.
• ROW = Rest of world (all countries excluding USA, Canada).
For countries outside North America/ CALA, use ROW variant unless stated otherwise.
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IP400 Office Systems
IP403 Office
Variant A-Law/
Mu-Law
Country SAP Code
IP403 Office DS (No Trunks) Base A ROW/CALA 700234453
IP403 Office DS (No Trunks) Base Mu NA 700350390
IP403 Office DS PRI 24 T1 Base Mu NA 700184666
IP403 Office DS Analog 4 Base Mu NA 700184674
IP406 V2 Office
Variant A-Law/
Mu-Law
Country SAP Code
IP406 V2 Office DS (No Trunks) Base A ROW/CALA 700343536
IP406 V2 Office DS (No Trunks) Base A NA 700359946
IP406 V2 Office DS BRI 8 Base
Α
NA 700343478
IP406 V2 Office DS PRI 30 E1 Base
Α
NA 700343502
IP406 V2 Office DS PRI 24 T1 Base Mu NA 700359953
IP406 V2 Office DS Analog 4 Base Mu NA 700359961
IP412 Office
Variant A-Law/
Mu-Law
Country SAP Code
IP412 Office (No Trunks) Base A ROW/CALA 700234479
IP412 Office PRI 30 E1 Base A ROW but not CH, CALA 700184724
IP412 Office PRI 60 E1 Base A ROW but not CH, CALA 700184732
IP412 Office (No Trunks) Base Mu NA 700350408
IP412 Office PRI 24 T1 Base Mu NA 700184740
IP412 Office PRI 48 T1 Base Mu NA 700184757
IP Office Administration CD Set
This CD set is no longer supplied in the base unit box and must be ordered separately.
Variant Country SAP Code
IP Office Use/Admin CD Set ALL 700345879
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Integral Module Kits
Voice Compression Modules (VCM)
Variants Country SAP Code
IP400 VCM 5 expansion kit ALL 700185119
IP400 VCM 10 expansion kit ALL 700185127
IP400 VCM 20 expansion kit ALL 700185135
IP400 VCM 30 expansion kit ALL 700293939
Dual Modem Module
Variants Country SAP Code
IP400 Modem 2 expansion kit (V.90) ALL 700185226
IPO MC Int. MDM expansion kit ALL 700343452
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Trunk Module Kits
BRI Trunk Interface Module
Variant Country SAP Code
IP400 BRI expansion kit ROW 700185168
IP400 BRI 8 (UNI) expansion kit ROW but not CH 700262017
Analog Trunk Interface Module
Variant Country SAP Code
IP400 ANALOG 4 (LS) expansion kit NA/CALA 700185192
IP400 ANALOG 4 EU (LS) expansion kit EU 700241672
IP400 ANALOG 4 NZ (LS) expansion kit NZ 700241706
Note: V32 soft modem is available via Analog 4 cards.
PRI Module
Variant Country SAP Code
IP400 PRI 30 E1 Expansion Kit (Single) ROW but not CH, CALA 700185176
IP400 PRI 30 E1R2 RJ45 Expansion Kit (Single) CALA/KR/CH 700241631
IP400 PRI 30 E1R2 COAX Expansion Kit (Single) CALA 700241656
IP400 PRI 24 T1 Expansion Kit (Single) NA 700185200
IP400 PRI 24 J1 Expansion Kit (Single) JP 700262033
Notes:
1. For countries outside North America/CALA, use the ROW variant unless stated otherwise.
2. PRI T1trunks support both ISDN and Analog emulation. The default setting is 23B+1D and is
switchable in the installation software to become a 24B trunk.
IP406 V2 Office Flash Memory
Variant Country SAP Code
IP Office Media Card - Embedded Messaging Expansion ALL 70034345
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Power Supplies & Power Cords
Common Lump-in-Line Power Supply units are supplied with each IP Office/Expansion Module.
However, the power cords are country specific and must be ordered separately.
These power cords only applicable to IP Office base units/Expansions modules and must not be used on
the IP Office Small Edition, see the separate Installation Manual for details.
Power Supplies (Spare)
Variant Country SAP Code
IP400 Power Supply 40W ALL 700210792
IP400 Power Supply 60W (IP406 V2) ALL 700357387
IP400 Power Supply 80W CH 700260029
Power Cords
Country IP403,
IP412
IP406 V2
Australia, Argentina, New Zealand, Russia None* None*
Austria, Belgium, Denmark, Finland, France, Germany,
Greece, Hungary, Iceland, Italy, Luxemburg, Netherlands,
Norway, Poland, Portugal, South Africa, Spain, Sweden,
Switzerland
700213382
700289762
Czech Republic, Ireland, United Kingdom 700213374 700289747
Canada, USA, Bolivia, Brazil, Chile, Colombia , Costa Rica, El
Salvador, Jamaica, Mexico, Panama, Venezuela, Bahamas,
Bermuda, Puerto Rico, Trinidad & Tobago, Guatemala, Peru
700213390 700289770
Korea 700254519 700289762
China 700261977 700314172
• *None: In these countries the power cord must be obtained locally. Please refer to your local
agent for details.
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IP Office Rack Mounting Kits
Variant Country SAP Code
Rack Mounting kit for 19 inch racks ALL 700210800
Expansion Module Variants
IP400 Phone
Variant Country SAP Code
IP400 Phone 8 ALL 700184773
IP400 Phone 16 ALL 700184781
IP400 Phone 30 ALL 700184799
IP400 Digital Stations
Variant Country SAP Code
IP400 Digital Station 16 ALL 700184807
IP400 Digital Station 30 ALL 700184880
IP400 Digital Station 30 45/80W USA/CALA/CH 700260003
IP400 Analog 16 Trunks
Variant Country SAP Code
IP400 Analog Trunk 16 NA/CALA 700211360
IP400 Analog Trunk 16 EU EU 700241680
IP400 Analog Trunk 16 NZ NZ 700241698
IP400 So8
Variant Country SAP Code
IP400 So8 ALL 700185077
IP400 WAN3
Variant Country SAP Code
IP400 WAN3 ALL 700185028
IP400 WAN3 10/100 ALL 700262009
• Note: For countries outside the Americas/CALA, use ROW variant unless stated otherwise.
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Preparing for Installation
Preparing for Installation
This section reviews the requirements for installing an IP Office system. You must meet these
requirements for the system to operate safely and in the intended manner.
This section covers
:
• Tools & Parts Required.
• Space requirements
• Environmental requirements
• Power Supply requirements
Tools & Parts Required
• General
• Pozidrive No. 1 screwdriver for removal of unit covers.
• Cutter/knife for cable ties.
• Cable ties - 3mm x 50mm.
• Pozidrive No. 4 screwdriver for Analog Trunk 16 expansion module grounding post.
• Note:
In addition, ensure that you have sufficient cables that are not supplied with the
modules, e.g. power supply cables.
• Programming
These are the tools required for programming of a newly installed IP Office system.
• PC running Windows 2000/XP or NT with the following specification:
• Intel Pentium ll 333Mhz or faster, 100MB HD space, CD-ROM drive, COM port,
terminal emulation (e.g. HyperTerminal) and a super VGA Monitor (set to
1024x768).
• PC with a LAN card with either a fixed IP address (allocated by your system
administrator) or be using DHCP to obtain an IP address.
• IP Cat.5E patch cable (red - supplied with control unit).
• IP Office Administration CD.
• IP Office Manager Application Manual.
• IP Office Feature Key (where software that requires a Licence Key is to be installed).
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Space requirements
The following are applicable for all IP403, IP406 V2, IP412 and Expansion Modules. Check that the
planned location meets the following requirements.
• Height : 71mm(2.8 inches) high.
Hence the total height of a system is the number of modules multiplied by 71mm (2.8
inches).
• Width : 445mm (17.5 inches) wide.
• Depth : 245mm (9.7 inches) deep.
• Modules and units can be mounted in 19" racks (see Rack Mounting Assembly
Instructions).
• When modules are free standing (ideally mounted one upon another), allow a
minimum clearance of 50mm (20 inches) either side for cable trunking.
• Check there is suitable lighting for installation, system programming and future
maintenance.
• Check that there is sufficient working space for installation and future maintenance.
• Ensure that likely activities near the system will not cause any problems, e.g. access
to and maintenance of any other equipment in the area.
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Environmental requirements
The planned location must meet the following requirements:
• Check that the area is a well ventilated area, having a temperature range of 0°C to +40°C and a
humidity range of 10% to 95% non-condensing.
• Check there are no flammable materials in the area.
• Check there is no possibility of flooding.
• Check that no other machinery or equipment needs to be moved first.
• Check that it is not an excessively dusty atmosphere.
• Check that the area is unlikely to suffer rapid changes in temperature and humidity.
• Check for the proximity of strong magnetic fields, sources of radio frequency and other electrical
interference.
• Check there are no corrosive chemicals or gasses.
• Check there is no excessive vibration or potential of excessive vibration, especially of the cabinet
mounting surface.
• Check that, for the USA only, where telephones are installed in another building, that the
appropriate IROB protectors are fitted (see Out of Building Telephone Installation).
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or
laundry tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a
fire. They may explode. Check with local codes for possible special disposal instructions.
SAVE THESE INSTRUCTIONS.
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Power Supply requirements
IP Office Base Units and Expansion Modules should only be connected to a clean power supply or a
UPS.
Check the following:
• IP Office Base Unit and Expansion Modules
IP Office modules require a separate switched mains supply. Power on the Expansion Modules
first. If the main IP Office Module does not detect an item at power on, it will never use it. If
power is switched on from a central point for all modules, then, as the main unit is the slowest to
start, this will be taken care of automatically.
• Standard Lump-in-Line Power Supply units are supplied with each IP Office/Expansion
Module. However, for IP400 Digital Station 30 Expansion Modules, that use more than ten
4424 terminals, the 80W Lump-in-Line Power Supply must be used. This must be
ordered separately (see Power Supplies).
• Power leads are country specific and must be ordered separately (see Power Supplies).
• CAUTION:
The Lump-in-Line PSU's supplied with each IP Office module must only be connected
to a 50/60Hz, 100-240V power source.
• UPS Equipment
The use of UPS's to support the IP Office system during mains power failure is highly
recommended. Such equipment also provides mains conditioning. Contact Avaya for details of
preferred and tested suppliers and models.
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Grounding
Grounding
Provision is made for both protective ground (earthing) and functional ground (earthing). In addition,
where the installation of telephone and/or other standard (tip/ring) devices in another building is required,
In-Range-Out-Of-Building (IROB) protectors must be fitted (see Out of Building Telephone Installations).
Protective Ground
A protective ground must be permanently fitted to IP400 Analog Trunk 16 modules (see IP400 Analog
Trunk 16). Connection of this protective ground requires the use of suitable tools and must be
connected at both ends before connection is made to the telecommunications network.
To connect the protective ground:
1. Attached one end of a #14 AWG (minimum) solid insulated cable (sleeve must be green/yellow)
to the Protective Ground Point as shown below. Ensure that the Ground Post securing screw is
fully tightened.
2. Connect, using a fastening that satisfies local regulations, the other end of the wire to the
approved protective ground.
Functional Ground
To ensure proper operation of the IP Office equipment, functional grounding is required:
• Caution
This functional ground is not a protective ground – see Protective Ground.
On some models of the units/expansion modules, there may not be a specific M4 functional ground
point. In which case use either the Trunk module kit fixing screw or the top cover center fixing screw as
shown below:
To connect the functional ground:
1. Attached one end of a #14 AWG (minimum) solid insulated cable (sleeve must not be
green/yellow) to the grounding screw and fully tightened.
2. Connect, using a fastening that satisfies local regulations, the other end of the wire to the
approved ground, such as building steel or an earthed metal cold water pipe.
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Out of Building Telephone Installations
Out of Building Telephone Installations
Installation of telephone and/or other standard (tip/ring) devices that are external to the building housing
the Avaya IP Office or in another building require In-Range-Out-Of-Building (IROB) protectors to protect
the control unit and device from electrical surges. These must be fitted as follows:
• System telephone: Two IROB protectors
• Standard telephone: Two IROB protectors plus one carbon block protector.
The following diagram provides an overview of the protection requirements for installation of telephones
that are external to the building housing the Avaya IP Office. Details of these requirements are given in
the following paragraphs:
A Primary Protection Box must be provided at the point where the cable enters the building. This should
be three point protection (tip, ring and ground). Typically this would be gas tube protection provided by
the local telephone company. The ground wire must be thick enough to handle all the lines being
affected by indirect strike at the same time.
• CAUTION - All cabling between buildings must not be exposed. E.g. cabling between buildings
must be carried in suitably earthed ducting; ideally underground.
There are two versions of IROBs and one version of the Barrier Box are available as follows:
• 146C - Trunks - SAP code 407228923
• 146E - TDL - SAP code 407568161
• IP400 Phone Barrier Box - SAP code 700293897
Installation of a Contact Closure Adjunct controlled device outside the building requires a 146G Surge
Protector – SCL/8 to protect the control unit from electrical surges.
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IROB Installation
Install the 146C and 146E IROBs as per the instructions supplied with the IROBs. Typically this would
be:
Barrier Box Installation
Avaya IP400 Phone Barrier Boxes must only be used in conjunction with UL Listed Avaya IP400 Phone
8/16/30 modules.
Where more than three Avaya IP400 Phone Barrier boxes are to be used, they must be rack mounted
(see Rack Mounting Barrier Boxes). For non-rack mounting of the Avaya IP400 Phone Barrier Box,
proceed as follows:
Notes
1. The following wires must be kept apart, e.g. not routed in the same bundle:
• Earth lead from the barrier box to the IP400 Phone 8/16/30.
• Internal wires, e.g. wires going directly to the IP400 Phone 8/16/30.
• Wires from external telephone going directly to the barrier boxes.
2. The Avaya IP400 Phone Barrier Box will not connect the ringing capacitor in the UK, hence a
Master socket is required.
CAUTIONS
1. The analog ports on the front of the IP403 must not be used for lines that are going to be
terminated at points that are external to the building. If these are required, use lines from the
Phone 8/16/39 Expansion Module.
2. It is recommended not to use the DS ports on the front of the IP403 for extension lines that are
going to be terminated at points that are external to the building. If these are required, use lines
from the DS 16/30 Expansion Module.
3. The Avaya IP400 Phone Barrier Box must not be connected to the analog trunk lines.
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Rack Mounting Barrier Boxes
Where more than three Avaya IP400 Phone Barrier Boxes are to be used they must be rack mounted.
Rack mounting kits are available (SAP Code 700293905) for mounting eight Avaya IP400 Phone Barrier
Boxes. A maximum of 16 Avaya IP400 Phone Barrier Boxes (using two Rack kits) can be connected to
one IP400 Phone 30 module. To rack mount up to eight Avaya IP400 Phone Barrier Boxes into a rack,
perform the following:
1. Mount the Barrier boxes in the rack as shown below:
2. For each Barrier Box, discard the solid green earth wire and connect the green/yellow earth wire
to the Protective Earth Point on the back of the Barrier Box.
3. Connect the earth leads as follows:
Notes
1. The following wires must be kept apart, e.g. not routed in the same bundle:
• Earth lead from the barrier box to the IP400 Phone 8/16/32.
• Internal wires, e.g. wires going directly to the IP400 Phone 8/16/32.
• Wires from external telephone going directly to the barrier box(es).
2. The Avaya IP400 Phone Barrier Box will not connect the ringing capacitor in the UK, hence a
Master socket is required.
CAUTION:
• The analog ports on the front of the IP403 must not be used for lines external to the building.
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Installing a New System
Unpacking
Before proceeding with installation, ensure that you have read the notes covered in Preparing for
Installation.
Unpacking and checking :
1. Before unpacking check for any signs of damage that has occurred during transit. If any damage
exists bring it to the attention of the carrier.
2. Check all cartons against the packing slip and ensure that you have the correct item as per the
country variants (see Overview of Country Variants). Report any errors or omissions to the
equipment supplier.
3. While unpacking the equipment, retain all the packaging material. Fault returns are accepted only
if repackaged in the original packaging.
4. Visually inspect each item and check that all the necessary documentation and accessory items
have been included. Report any errors or omissions to the dealer who supplied the equipment.
5. Ensure you read and understand any documentation included with any item.
• Note:
The IP Office User/Admin CD Set is no longer supplied in the base unit box and must be
ordered separately.
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Initial Assembly
Prior to initial assembly and mounting (rack or free standing) of your system, you must perform the
following:
• For Analog Trunk 16 expansion modules, ensure that the protective ground is fitted (see IP400
Analog Trunk 16 and Protective Ground).
• Ensure that the required Trunk Interface Modules have been installed. See:
• IP403 Office - Rear View, P406 Office V2 - Rear View and IP412 Office - Rear View for which
trunk types can be fitted to which platforms
• Trunk Module Kits for the correct country variant type.
• Grounding if functional grounding is required
• Trunk Interface Modules (BRI/PRI/ANALOG4) for installation instructions.
• Any optional Integral Voice Compression and/or Dual Modem Modules have been fitted (see
Installation of Voice Compression Modules (VCM) and Dual Modem Module).
• Where rack mounting is required, that the mounting brackets have been fitted (see Rack
Mounting Assembly Instructions).
• Where structured cabling is to be used it has been installed, conforms to all local regulations and
is clearly labeled.
Perform the following:
1. Mount the IP Office modules in their final location (free standing units are ideally stacked one
upon another).
2. Run the individual Lump-in-Line PSU cables back to the switchable mains supply but do not
switch-on or connect the PSUs to the IP Office modules.
3. With the exception of a WAN3 module, connect the IP Office Control Unit to the Expansion
Modules using blue Expansion Interconnect Cables (see Expansion Interconnect Cable). These
cables run from one of the Expansion Ports on the rear of a base module to the Expansion Port
on the rear of the Expansion Modules.
For WAN3 Modules, use a LAN Interconnect Cable running between the LAN Port on the front of
the WAN3 module to one of the LAN Ports on the front of either an IP403 or IP406 unit or, via a
hub, to LAN1 Port on the front of the IP412 unit.
4. Connect the Trunk Ports on the control unit, using PRI/BRI CAT5E cables, to your provider's
trunk sockets (see PRI/BRI ISDN Cable).
5. Connect the DS/POT Ports on the front of the units, to the structured cable sockets (see Line
Cord for Structured Cabling).
6. Install all telephones in their appropriate locations (see Wall Mounting IP Office Phones).
7. Connect your PC LAN Port to one of the LAN Ports on the front of an IP Office base module
using a LAN Cable.
8. Connect the individual Lump-in-Line PSU to each IP Office module and switch on.
• IMPORTANT
Power on the Expansion Modules first. If the main IP Office Module does not detect an
item at power on, it will not use it. If power is switched on from a central point for all
modules, then, as the main unit is the slowest to start, this will be taken care of
automatically.
9. Refer to System Programming - Introduction and, from the IP Office Administrator CD, proceed
with Installing the IP Office Software Suite.
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Installation of Trunk Interface Modules
1. CAUTION - While installing, ensure that you wear a ground wrist strap that is connected to a
suitable grounding point.
2. Remove the three fixing screws on the rear of cover.
3. Turn the unit over and remove the four fixing screws from the base.
4. Slide the cover from the unit.
5. Remove the two blanking plate securing screws and remove blanking plate.
6. Insert the trunk module and secure with the two screws.
7. Mount the trunk module in position as shown below and secure with the two snap-in spacers
(except for PRI E1/R2).
8. For CALA only: On the PRI E1/R2 coaxial module, use the shorting blocks (A) to connect Rx1 to
GND, Tx1 to GND and/or Rx2 to GND, Tx2 to GND as required. Connect the earthing strap
spade end (B) to the spade connection on the board and the other end (C) to the chassis with the
long securing screw (both of which are supplied with the kit).
9. Where required, fit the functional ground (see Functional Ground).
10. Replace cover and secure with the seven fixing screws.
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Installation of Voice Compression Modules (VCM)
The IP403 and IP406 V2 can support one VCM5, 10 or 20 but not the VCM30. The IP412 can support
two VCMs of any type. VCMs are fitted to as follows:
1. CAUTION - While installing, ensure that you wear a ground wrist strap that is connected to a
suitable grounding point.
2. Remove the three fixing screws on the rear of cover.
3. Turn the unit over and remove the four fixing screws from the base.
4. Slide the cover from the unit.
5. Mount the VCM in position as shown below and secure with the two snap-in spacers. The IP412
can support a second VCM; the first module can be mounted in either position.
6. Replace cover and secure with the seven fixing screws.
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Installation of Modem Modules
Either an optional Dual Modem Module or an Internal Modem Module is fitted to an IP Office base unit as
follows:
1. CAUTION - While installing, ensure that you wear a ground wrist strap that is connected to a
suitable grounding point.
2. Remove the three fixing screws on the rear of cover.
3. Turn the unit over and remove the four fixing screws from the base.
4. Slide the cover from the unit.
5. Mount the module in position as shown below and secure with the two snap-in spacers.
6. Replace the cover and secure with the seven fixing screws.
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Rack Mounting Assembly Instructions
IP403, IP406 V2, IP412 and Expansion Modules can be mounted in any standard 19" rack as follows:
CAUTIONS
• Elevated Operating Ambient Temperature
If installed in a closed or multi-unit rack assemble, the operating ambient temperature of the rack
environment may be greater that the room ambient. Therefore, consideration should be given to
installing the equipment in an environment compatible with the manufacturer's maximum rated
ambient temperature (Tmra).
• Reduced Air Flow
Installation of the equipment in a rack should be such that the amount of air flow required for safe
operation of the equipment is not compromised.
• Mechanical Loading
Mounting of the equipment in the rack should be such that a hazardous condition is not achieved
due to uneven mechanical loading.
• Circuit Overloading
Consideration should be given to the connection of the equipment to the supply circuit and the
effect that overloading of circuits might have on overcurrent protection and supply wiring.
Appropriate consideration of equipment nameplate ratings should be used when addressing this
concern.
• Reliable Grounding
Reliable grounding of rack-mounted equipment should be maintained. Particular attention should
be given to supply connections other than direct connections to the branch circuit (e.g. use of
power strips).
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Basic System Programming
System Programming - Introduction
This sections covers only the most basic aspects of system programming required to install an IP Office
system. When first powered up, all IP Office systems will operate as a simple PBX. However, full system
programming is highly dependent on customer requirements. Hence, some basic Initial Programming
must be performed before detailed configuration programming is possible. The Administration CD
(supplied with each system) contains the suite of programs required to install and maintain the IP Office
system. Once loaded, inter-active Help files provide all the instructions and details required to operate
and administer the program suite.
Notes:
1. When applying power to the IP Office system, the Expansion Modules must be switched on first.
If the main IP Office Module does not detect an item at power on it will never use it. If power is
switched on from a central point for all modules, then, as the main unit is the slowest to start, this
will be taken care of automatically.
2. When powered up correctly, all modules will display a steady green light in the center of each
module. When connection is established with ports, the port socket on the appropriate module
will show a green LED, e.g. the hub port connected to your PC for programming. IP Office
systems are ready for use within 1 minute of power on.
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Programming Tools
The IP Office supports programming through any one of it's 10/100 Base-T hub port connections. The
tools required for programming of a newly installed IP Office system are:
• PC running Windows NT, 2000, XP or ME (see Tools & Parts Required).
• PC with a LAN (NIC) card with either a fixed IP address (allocated by your system administrator)
or by using DHCP to obtain an IP address.
• IP Office Cat. 5E patch cable (red – supplied with system see PRI/BRI ISDN Cable).
• IP Office Administration CD (supplied with system).
• IP Office Manager Application Manual (supplied on CD with system).
• IP Office Feature Key (where software that requires a Licence Key is to be installed).
• Note:
Once installed, the software level of all software fitted to the IP Office system can be identified.
With Manager running, use File/Advanced/Upgrade to display menu. Refer to the Manager
Application Manual for details of system configuration, software upgrade, etc.
PC to IP Office LAN Port Connection
An IP Office system, when first powered up, will scan the LAN for a DHCP server that will allocate it with
an IP address. If the IP Office system does not find a DHCP server then it will automatically become a
DHCP server itself with an IP address of 192.168.42.1. The IP Office system will allocate an IP address
to the PC if required. Initially, the IP Office system assumes that all addresses are on the local LAN and
that the PC software supplied uses broadcast to establish communication with the IP Office system.
The IP Office hub port can be connected in two ways; either directly to a PC or as part of a LAN. Both
methods use an IP Office Cat. 5E patch cable (see PRI/BRI ISDN Cable) connected between one of the
LAN hub ports on the front of the IP Office base unit and the PC.
• Direct Connection
This method is used for local system programming directly from a PC.
• LAN Network Connection
This is the option to use for remote programming access. It will require liaison with the LAN
network manager to obtain the IP address details and to ensure that the IP traffic routing is
allowed. When connected to an IP LAN network, you must consult with the Network Manager to
obtain the required IP settings. For IP operation the IP Office requires a static IP address
including a subnet mask and default gateway value.
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Initial Programming
Installing the IP Office Admin Suite
All the software that is to used to configure and manage the IP Office system can be installed on your
PC from the supplied Administrator CD. With the initial assembly completed (see Initial System
Assembly) and your PC connected to the IP Office system, insert and run the Administrator (CD 1 of 3)
to install Software Level 3.0+ on your PC.
• Note: The IP Office User/Admin CD Set is no longer supplied in the base unit box and must be
ordered separately (see IP400 Office Systems).
1. Insert the IP Office Administration CD (1 of 3) into your PC. The CD autoruns. You are initially
presented with the option to select which language you wish to use. Select the language from the
pull down list and click OK.
2. If not already installed on your PC, you are then given the option to install the Microsoft Net 1.1
Framework* application. This should be installed if you wish to use the IP Office Installation
Wizard application. If you are going to install this application, then click OK, agree to the License
and on completion click OK. The Welcome screen is then displayed. Click Next to continue.
• Caution: If the Net 1.0 Framework application is already installed, then remove and install
the Net 1.1 Framework application.
3. At the Welcome screen, click Next to display the Destination folder location option. Either accept
the default location (click on Next) of where the Administration Suite is to be installed or, if you
have a specific reason for doing so, change the location by clicking on Browse and entering a
new location.
4. Select which components you wish to install by selecting the appropriate boxes (Manager and
Voice Mail are default minimums) and click Next.
5. Name the program folder or accept the default (IP Office), click Next and wait for the
Administration Suite installation to be completed.
6. Installation runs and on completion select Restart now and click Finish twice.
7. The IP Office Administration suite of applications is now installed on your PC and you are now
ready to configure your Avaya IP Office.
8. You have two choices:
o Using the IP Office Installation Wizard
o Using the IP Office Manager Application
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Using the IP Office Installation Wizard:
This application is recommended for first time installers. From the Program file on your PC, select IP
Office and Wizard. The application is intuitive and will guide you through the configuration process.
Follow the instructions on each menu and use the Help files for detailed instructions.
Using the IP Office Manager Application:
This application is recommended for experienced installers. From the Program file on your PC, select IP
Office and Manager.
1. You will be requested to enter both the Operator Name and Password. This password gains
access to the Configuration Tree facilities allocated to the named operator. At default, five options
are available. For full access, select Administrator.
2. The Configuration Tree blank screen is displayed. To display the facilities available for this
named operator's Configuration Tree, from File select Open and, when requested, enter the
password for the IP Office unit. The default for the IP Office unit is password.
3. You must change the Operator Name, it's Passwords and the Password for the IP Office
unit as soon as possible. A combination of at least 8 alpha and numeric characters is
recommended for passwords, avoiding the use of common words.
4. From the Configuration Tree, select File and Change Password. The operator Name is
displayed, together with both the Password and Confirm Password as a series of xxxxx's. Enter
the new Password and Confirm Password. Click OK and Save As.
5. From the Configuration Tree for the Administrator, double click on the System icon to display the
System Configuration menu for the IP Office unit. The following items must be set/changed:
• Name
A name to identify this system. Used to identify the configuration by its location or
customer's company name.
• Locale
This option sets country variations, e.g. US = enu, UK = eng, Netherlands = nld, Germany
= deu. Locale defines the country dependent default ring sequences, display
types/language, etc. This option is automatically set dependent on the Regional Settings
of the PC on which the Manager is running. For instance, if this setting defaults to eng
rather than enu this is because the Regional Settings of the PC are set to English (United
Kingdom) therefore change the Regional Settings to English (United States).
• Password
This is the password (default password) for controlling access to the IP Office unit and is
required to upgrade, reboot and send or receive configurations from the unit.
Change this password as soon as possible.
6. Basic programming is completed and you can now configure the system to the customer's
requirements. Full details on configuration and administration are contained in the inter-active
Help files and/or the Manager Application Manual. Press F1 to access the Help files.
• Note: To activate Voicemail Lite, from the Program file, select IP Office and Voicemail
and click on Run.
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Software Upgrades
Software Upgrades
he software level of the IP Office and the core software within the IP Office must always be the same.
Install a new version of the IP Office manager includes core software files appropriate for upgrading the
hardware.
• Caution: Upgrading IP Office 403 Systems
Please note the following exceptional upgrade scenarios applicable to IP403 control unit.
o Upgrading to levels between 2.0 and 2.1(27) inclusive.
In this scenario, the IP403 must first be upgraded to level 1.99. Once upgrade to 1.99, the
unit can be further upgraded to levels from 2.0. Refer to Two-Stage IP403 Upgrades.
o Upgrading to 2.1(28) or higher.
In this scenario, the IP403 must first be upgraded to level 2.99. Once upgraded to 2.99,
the unit can be further upgraded to level from 2.1(28) or higher. Refer to Two-Stage IP403
Upgrades.
As the IP Office Manager upgrade procedure requires the existing Manager application to be removed, it
is strongly advised that any software upgrade actions are performed during a system quiet time.
Validated Upgrades
IP Office 2.1 software supports validated upgrades. This allows remote upgrades to be attempted.
However validated upgrades are only supported for units with core software level 2.1 or higher already
installed.
For hardware with Level 2.0 or earlier software installed, validated upgrades are not supported.
Therefore, when upgrading a system to Level 2.1, the upgrade must be done from a PC running IP
Office Manager that:
• Has a fixed IP address.
• Is connected on the same LAN segment as the IP Office control units.
Removing Existing IP Office Suite
1. Right click on Start and select Explore | Program Files | Avaya | IP Office Manager. Save all
xxx.cfg files (where xxx is the name of the configuration) to a separate safe location. Make a note
of the location of where the IP Office suite is located and the name of the Program folder (these
will be needed latter for Upgrading the IP Office Software).
2. From Start select Settings | Control Panel | Add/Remove Programs. Highlight IP Office Admin
Suite and click Change/Remove.
The install Wizard will run.
3. Select Modify and click Next. Make a note of the ticked components used in the current
installation (these will be used latter). Click Back.
4. Select Remove and click Next. Confirm that you wish to remove all components.
5. If Read Only files are detected, click OK. If Locked Files are detected, click Ignore.
Note: Your configuration and license files will be untouched and available for the upgraded
software.
6. You are provided with the option to reboot your PC. Select Reboot and click Finish. The Wizard
will run (removing the existing IP Office Suite). On completion click Finish.
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7. When your PC has rebooted, proceed from either Upgrading The IP Office Software or IP403
Upgrade to Level 2.1 as required
Upgrading the IP Office Software
Before upgrading the IP Office software, ensure that you have removed the existing IP Office suite. See
Removing Existing IP Office Suite. Installing IP Office software also include the appropriate .bin software
files for the hardware units within the IP Office system.
WARNINGS:
• Do not use the following procedure for upgrading an IP403 with Level 1.4 or earlier
software. This upgrade is upgrade procedure is a multistage operation and is detailed in
Two-Stage IP403 Upgrades.
• For IP Office Systems with software Level 2.0 or earlier, the upgrade procedure must be
done from a PC with a fixed IP address and on the same LAN segment as the IP Office. It
must not be attempted via RAS or routed network links (see Validated Upgrades).
1. Insert the Administration CD containing the software Level upgrade to be installed. The CD
Autoruns. You are initially presented with the option to select which language you wish to use.
Select the language from the pull down list and click OK.
2. If not already installed on your PC, you are then given the option to install the Microsoft Net 1.1
Framework* application. This should be installed if you wish to use the IP Office Installation
Wizard application. If you are going to install this application, then click OK, agree to the License
and on completion click OK. The Welcome screen is then displayed. Click Next to continue.
• Caution: If the Net 1.0 Framework application is already installed, then remove and
install the Net 1.1 Framework application.
3. At the Welcome screen, click Next to display the Destination folder location option. Either accept
the default location (click on Next) of where the Administration Suite is to be installed or, if you
have a specific reason for doing so, change the location by clicking on Browse and entering a
new location
4. Select all the appropriate components (recorded at step 1 in Removing the existing IP Office
Admin Suite) and click Next.
5. Select the Program folder (recorded at step 1 in Removing Existing IP Office Suite) and click
Next.
6. Installation runs and on completion select Restart now and click Finish twice.
7. When your PC has rebooted, select from Program | IP Office | Manager.
8. You will be requested to enter both the Operator Name and Password. This will be the default
name and password, e.g. Administrator and Administrator. You must change the Operator Name,
it's Password and the Password for the IP Office unit as soon as possible.
9. With Manager opened, use the Open icon
to access and open the required configuration from
the IP Office system (this creates a BOOTP entry in the Manager for the system and ensure that
you have a copy of the configuration and the correct system password). With the required
configuration opened, from File select Advanced | Upgrade.
10. The IP Office UpgradeWiz is started and will scan for IP Office units. For the units found it will
show the unit type, its currently installed software Version and what version of software is
Available from the IP Office Manager installed on your PC. Units for which a later version of
software is available will be already ticked.
11. If any of the units have pre-version 2.1 software shown, untick Validate. The validated upgrade
option is only supported for units which have 2.1 or higher software installed.
12. The current Version and the Available version are displayed. Tick the required box under Name
and click on Upgrade.
13. Enter the password of the existing configuration (not the default). Click OK and the IP Office will
reboot. Click OK to finish and close the Upgrade menu.
The upgrade software will now be running with the existing previous configuration and licenses intact. If
the configuration file is not correct, then re-install the original .cfg file(s) saved during step 1 in Removing
Existing IP Office Suite) and re-install in Explore | Program Files | Avaya | IP Office Manager.
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Two-Stage IP403 Upgrades
Due to the need to adjust internal memory allocation, at certain critical points IP403 Control Units have to
perform a two stage upgrade process.
Upgrading to levels between 2.0 and 2.1(27) inclusive.
In this scenario, the IP403 must first be upgraded to level 1.99. Once upgrade to 1.99, the unit can be
further upgraded to levels from 2.0. This is a one-time process that does not need to be repeated.
Upgrading to 2.1(28) or higher.
In this scenario, the IP403 must first be upgraded to level 2.99. Once upgraded to 2.99, the unit can be
further upgraded to level from 2.1(28) or higher. This is a one-time process that does not need to be
repeated.
IP403 Two-Stage Upgrade Process
1. Run the existing Manager that matches the system's current software level and receive a copy of
the configuration from the system.
2. Remove the existing IP Office suite, see Removing Existing IP Office Suite.
3. Insert the Administration CD containing the new software Level upgrade to be installed and install
the new software suite. Perform Installing the IP Office Software Suite.
4. Start Manager. Select File | Advanced | Upgrade.
5. The upgrade wizard will list the units found, their current software level and software levels for
those units Manager has available.
6. Right-click on the upgrade wizard and click Select Directory.
• If upgrading to between 2.0 and 2.1(27) inclusive, select the IP403V1_99 folder within the
Manager program directory.
• If upgrading to level 2.1(28) or higher, select IP403V2_99 the folder within the Manager
program directory.
7. The upgrade wizard should now list just the IP403 control unit as having upgrade software
available.
8. If upgrading from pre- 2.1 software, untick Validate and see the note below.
• The validated upgrade option is only supported for units which already have 2.1 or higher
software installed. If doing an unvalidated upgrade, you must be using a PC with a fixed IP
address and on the same LAN segment as the IP Office control unit.
9. Tick the checkbox next to the IP403 unit name and then click Upgrade.
10. Enter the system password when requested.
11. Following the upgrade, stop and restart the upgrade wizard. The upgrade wizard will again show
the software levels available in the Manager program folder and allow all the units in the system
to be upgraded.
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Telephone Installation
Checking Telephones
It is preferable to leave connection of telephones until after installation of other IP Office equipment and
full system programming has been completed (including the set-up of directory numbers and names).
Note that by IP Office telephones we mean devices manufactured and supplied as part of the IP Office
product range and not third party telephone devices.
While installing and checking each telephone, it may also be required to do some basic telephone
programming such as setting-up call forwarding, call pickup, group numbers, etc.
The detailed instructions for setting-up these feature are contained in the Manager Application Manual
and within the Configuration Tree Help files. With the configuration tree for Administrator open, press F1
to access the Help files.
The following instructions are the minimum required for testing and wall mounting of IP Office
telephones. Detailed instructions for testing, wall mounting and using IP Office telephones are contained
in the appropriate Installation and User Guides contained on the CD supplied with each system.
Key & Lamp Operation Operation
All the DS port telephones are, at default, set to operate in Key and Lamp mode, e.g. they have at least
two Call Appearance keys. If the telephones are required to operate in PBX mode, e.g. no Call
Appearance keys, then these must be deleted by the Installer. From Manager | User | Digital Telephony
remove all instances of Appearance from the Action column.
The detailed instructions for setting-up these feature are contained in the Manager Application Manual
and within the Configuration Tree Help files. With the configuration tree for Administrator open, press F1
to access the Help files.
Connecting & Testing Avaya Telephones
Use the following process to connect and check IP Office telephones.
To check a IP Office telephone
:
1. Unpack the telephone and check that all parts are present including labels and user guides.
2. Insert the handset cord into the base. Route the cord thorough the cable channels to come out at
the side of the telephone.
3. Insert the line cord into the wall socket.
4. Insert the line cord into the telephone's base and route the cord thorough the cable channels to
come out at the side/rear of the telephone.
5. Lift the handset, check that you hear dial tone and make a test call to another extension.
6. On a display telephone, ensure that the display shows the number called and that the display is
in the correct language.
Note:
On 44/4600 series telephones, the line cord is fitted with an RJ11 plug. In which case, when connecting
directly to an IP Office module, an RJ11/RJ45 adapter should be used. Similarly, the structured wiring
should terminate in RJ11 sockets.
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Connecting & Checking Two-Wire Telephones
All two-wire devices (POTS) should be tested according to the manufacturer's instructions before
connection to the IP Office system. Connect the two-wire device and make a test call.
Power Fail Telephones and Sockets
All power fail sockets (on IP400 Analog Trunk 16 modules only – see IP400 Analog Trunk 16) must be
tested.
To test a power fail socket
:
1. Locate the socket and check that it is clearly labeled as a power fail socket.
2. Connect a telephone to the socket.
3. With power to the IP Office system switched on, make a test call.
4. Switch the power to the IP Office system off and again make a test call.
5. Switch the power to the IP Office system back on again.
6. Repeat the test for any other power fail sockets.
Note
Where E911 statuary requirements for discrete location identification of a power fail phone are required
on the transmitted CLI, ensure that the relevant installation programming is completed.
Wall Mounting IP Office Telephones
IP Office telephones can be wall mounted. For specific instructions on each telephone type, refer to the
instructions leaflet contained, with the telephone, in the delivery box. For safety instructions and details,
refer to the specific instructions for each telephone type.
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System Handover
Checklist
Equipment :
• Have all extensions been tested?
• Have all exchange lines been tested?
• Have all private wires been tested?
• Is system programming in line with the customer specification? E.g. all specified applications, CTI
settings, etc.
• Has the customer been made aware of the drop back (power fail) locations?
Are these been clearly marked and have they been tested?
• Has the mains supply (and any UPS if fitted) been tested?
• Where VoIP is to be deployed have the appropriate network design criteria and QoS mechanisms
been applied as per the Avaya planning guidelines.
Wiring
:
• Have the trunk modules and Analog Trunk 16, where equipped, been fitted with the appropriate
functional/protective grounds (see Grounding).
• Is the distribution wiring (structured cabling) satisfactory to the required national standards?
• Are all wires and cables clearly labeled.
• Is the site clean and tidy with all rubbish removed?
Information
:
• Have the telephone user guides been issued to the user.
• Has the customer been made aware of the telephone number for maintenance/fault reports.
Feature Key
:
• Where a Feature Key has been used (for software requiring a license), record it's physical
location (location of the PC is it plugged into) and leave a record of such on site with the system.
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Safety and Homologation Statements
Safety and Homologation Statements
• CE Mark
The "CE" mark affixed to this equipment means that the unit complies with the 1999/5/EC
(R&TTE), 89/336/EEC (EMC) and 72/23EEC (LVD) Directives.
• Declaration of Conformity
The Declaration of Conformity (DoC) for the IP400 Office products is contained with in the CD
accompanying the products.
•
This warning symbol is found on the base of IP403, IP406 V2, IP412 units and on the base of the
IP400 Digital Station 80W Lump-in-Line PSU. Refer to Trunk Interface Modules for information
concerning which Trunk Interface module variants are fitted in which country.
WARNING
The Avaya IP400 Office units are intended to be installed by 'Service Personnel' and it is the
responsibility of the Service Personnel to ensure that all subsidiary interconnected equipment is
wired correctly and also meet the safety requirements of IEC60950 or UL60950 where applicable.
Lithium Batteries
A lithium battery is fitted to the real time clock on the IP403, IP406V2 and IP412 mother boards.
WARNING
The Lithium battery must only be replaced by Avaya personnel or authorized representatives.
There is a danger of explosion if the battery is incorrectly replaced. Replace only with the same
or equivalent type recommended by the manufacturer. Dispose of used batteries according to the
manufacturer's instructions.
Lightning Protection/Hazard Symbols
Lightning protectors
The buildings lightning protectors must be verified as follow:
1. Check the lightning protectors, at the trunk cable entry point to the building housing the Avaya IP
Office, paying special attention to the lightning protection grounding. Report any problems, in
writing, to the telephone company.
2. Equipment that is designed to be connected using internal wiring is typically not lightning
protected. Hence, Avaya IP Office extension cabling must not leave the building. For
installations where telephones and/or other standard (tip/ring) devices are installed in another
building then lightning protection is required (see Out of Building Telephone Installations).
Hazard Symbol
• The shock hazard symbol is intended to alert personnel to electrical hazard or equipment
damage. The following precautions must also be observed when installing telephone equipment:
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.
3. Never Touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.
4. Always use caution when working with telephone lines.
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Trunk Interface Modules
USA/Canada
To ensure the validation of the approvals in US and Canada, only the following interface cards must be
installed in the following IP400 Office products:
Product Quad BRI PRI-E1 PRI-T1 Analog Trunk 4 (LS) Dual PRI-E1 Dual PRI-T1
IP403 Office DS No No Yes Yes No Yes
IP406 V2 Office No No Yes Yes No Yes
IP412 Office* No No Yes Yes No Yes
See Trunk Module Kits for country specific variant SAP codes.
Rest of World (ROW)
To ensure the validation of the approvals in ROW (i.e. EU, Hungary, Australia and New Zealand), only
the following interface cards must be installed as detailed in the following IP400 Office products:
Product Quad
BRI
PRI-E1
PRI E1-
R2*
PRI-T1 Analog
Trunk 4 (LS)
Dual PRI-E1
Dual PRI-E1-
R2*
Dual PRI-
T1
IP403 Office DS Yes Yes No Yes No No
IP406 V2 Office Yes Yes No Yes Yes Yes
IP412 Office Yes Yes No Yes Yes Yes
* CALA /Korea only.
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
Further Information and Product Updates
Further information, including Product and Reference Manual updates, can be obtained from Avaya's
Dealers and Distributors, or from Avaya's web site: http://www.avaya.com.
This guide is also available from the Avaya's support web site: http://support.avaya.com.
Support Telephone Numbers
For initial help and support, contact your distributor/supplier. The following contact points are for Avaya
authorized partners.
• In the USA only
Avaya provides a toll-tree Customer Helpline 24 hours a day:
• Name: Avaya Technical Support Organization (TSO)
• Customer Helpline: 1 800 628-2888
• Address: 8744 Lucent Blvd., Highlands Ranch, Colorado, 80129 USA
• URL: http://support.avaya.com
If you need assistance when installing, programming, or using your system, call the Helpline or your
Avaya representative. Consultation charges may apply.
• Outside the USA
If you need assistance when installing, programming, or using your system, contact your Avaya
representative.
• URL: http://support.avaya.com
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Electromagnetic Interference Information
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his or her own expense.
Canadian Department of Communications (DOC)
''NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration
number signifies that registration was performed based on a Declaration of Conformity indicating that
Industry Canada technical specifications were met. It does not imply that Industry Canada approved the
equipment."
89/336/ EEC (EMC Directive) CISPR 22:1993 including A1 + A2,
AS/NZ 3548:1995 (ROW)
889/336/ EEC (EMC Directive) CISPR 22:1993 including A1 + A2, AS/NZ 3548:1995 (ROW)
• WARNING
IP403, IP406 V2, IP412 and all Expansion Modules are Class A products. In a domestic
environment, IP403, IP406 V2, IP412 and all Expansion Modules may cause radio
interference in which case the user may be requested to take adequate measures.
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
Regulatory Instructions for Use
IP Office Operation in Australia
Connection
Connection of IP400 Office products must be via a Line Isolation Unit with a telecommunications
compliance label.
BRI Interface
During the configuration, ensure "000" emergency number is not barred, by performing the following:
• Short Code: 000
• Telephone No: 000;
• Function: DialEmergency
Connections to TS013, the following Bearer Capabilities shall not be used:
• 7kHz Audio, Video, Restricted Digital Information.
If unknown type of number is used in calling party number, the network will use the default CLI.
The system must be configured for Point to Multi point connection to comply with Austel requirements for
connecting to TS013 circuits.
As the IP Office does not support emergency dialing after loss of power, the following warning notice
should be recognized:
• WARNING
This equipment will be inoperable when mains power fails.
PRI Interface
During the configuration, ensure "000" emergency number is not barred, by performing the following:
• Short Code: 000
• Telephone No: 000;
• Function: DialEmergency
• WARNING
This equipment will be inoperable during mains power failure.
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Industry Canada Notification (DoC)
This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications.
This is confirmed by the registration number. The abbreviation, IC, before the registration number
signifies that registration was performed based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met.
It does not imply that Industry Canada approved the equipment.
''NOTICE: The Ringer Equivalence Number (REN) for this terminal equipment is 1. The REN assigned to
each terminal equipment provides an indication of the maximum number of terminals allowed to be
connected to a telephone interface. The termination on an interface may consist of any combination of
devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the
devices does not exceed five.''
IP Office Operation in EU
1. 999 and 112 calls must not be barred. Doing so will invalidate the approval.
2. All connections at the MDF shall be identifiable by suitable labeling.
3. The CE mark displayed on IP Office equipment indicates the systems compliance with the EMC,
LVD, and R&TTE Directives and common technical regulations for Primary Rate and Basic Rate
ISDN.
4. All ports for the connection of other non-telecommunications apparatus have a Safety Extra Low
Voltage (SELV) safety status.
IP Office Operation in New Zealand
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no
endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides
no assurance that any item will work correctly in all respects with another item of Telepermitted
equipment of a different make or model, nor does it imply that any product is compatible with all of
Telecom's network services.
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
FCC Notification
This equipment is registered with the ACTA (Administrative Council for Terminal Attachments) in
accordance with FCC Part 68 of its rules. In compliance with those rules, you are advised of the
following:
• Means of Connection
Connection of this equipment to the telephone network shall be through a standard network
interface jack. Connection to 1.544-MBps digital facilities must be through a USOC RJ48C.
Connection to the Analog Trunk facilities must be through a USOC RJ45S.
• Notification to the Telephone Companies
Before connecting this equipment, you or your equipment supplier must notify your local
telephone company's business office of the telephone number or numbers you will be using with
this equipment.
• The facility interface codes (FIC) for 1.544-MBps digital connection (i.e. IP400 Office PRI-T1)
are 04DU9.BN, 04DU9.DN, 04DU9.IKN, 04DU9.ISN.
• The facility interface code (FIC) for analog trunk connection (i.e IP400 Office Quad Analog
Trunk-LS) are OL13A, OL13B, OL13C, 02AC2, 02LA2, 02LB2, 02LC2, 02LR2, 02LS2.
• The facility interface code (FIC) for analog trunk connection (i.e. IP400 Office ATM16-LS/GS)
are OL13A, OL13B, OL13C, 02AC2, 02GS2, 02LA2, 02LB2, 02LC2, 02LR2, 02LF2.
• The Service Order Code (SOC) for 1.544-MBps digital connection (i.e. IP400 Office PRI-T1) is
6.0Y.
• The Service Order Code (SOC) for analog trunk connection (i.e. IP400 Office Quad Analog
Trunk-LS) is 9.0Y.
• Disconnection
You must also notify your local telephone company if and when this equipment is permanently
disconnected from the line or lines.
• Hearing Aid Compatibility
The custom telephone sets for this system are compatible with inductively coupled hearing aids
as prescribed by the FCC.
Ringer Equivalence Number (REN). The REN is used to determine the number of devices that may be
connected to the telephone line. Excessive RENs on the line may result in the devices not ringing in
response to an incoming call. In most, but not all, areas, the sum of the RENs should not exceed five. To
be certain of the number of devices that may be connected to the line, as determined by the total RENs,
contact the local telephone company to determine the maximum REN for the calling area.
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Technical Data
Port Pinouts
Port Pinouts
This section provides the technical specifications for the IP Office ports with the exception of the USB
port and cable. All diagrams are viewed from the front. The USB port and cable (up to 5 meters) are
standard. Refer to Cables for cable details.
• Note: Throughout the following, Tx = from IP Office and Rx = to IP Office.
Analog Trunk Ports (RJ45)
Pin No. Description
1-3 Do not use.
4 Ring.
5 Tip.
6-8 Do not use.
Power Fail and POT Ports (RJ45)
Pin No. Description
1 & 3
Do not use.
2
Connected to Pin 6*.
4
Ring.
5
Tip.
6
Connected to Pin 2*.
7-8
Do not use.
• * Pins 2 and 6 are shorted together and, via a 'ringer' capacitor, connected to in 5.
• For IP406 V2 only, pins 2 and 6 are not shorted; only pins 4 and 5 (ring/tip) are used. This
acknowledges that the majority of new telephones are designed for 2-wire operation. On the
IP406 V2, where support for previous generations of telephones is required, then external line
adaptors should be used.
DS Ports (RJ45)
Pin No. Description
1-3 Do not use.
4 Sig 1.
5 Sig 2.
6-8 Do not use.
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ISDN Port – BRI (RJ45)
Pin No. Description Signal
Direction
3 Transmit Data (Tx-A) >
4 Receive Data (Rx-A) <
5 Receive Data (Rx-B) <
6 Transmit Data (Tx-B) >
ISDN Port – PRI (RJ45)
Pin No. Description Signal Direction
1 Receive Data (Rx-A) <
2 Receive Data (Rx-B) >
4 Transmit Data (Tx-A) >
5 Transmit Data (Tx-B) <
LAN Port – 10/100 BaseT
For IP Office 403/406 the information below refers to LAN ports 1 – 7. Port 8 is switchable (exchanges
Tx and Rx signals).
For IP412 and WAN3, both ports have the Rx and Tx connections exchanged.
Pin
No.
Description Signal
Direction
1 Receive Data (Rx-A) <
2 Receive Data (Rx-B) >
3 Transmit Data (Tx-A) >
6 Transmit Data (Tx-B) <
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DTE Port (25 Way or 9 Way D-Type socket)
Pin No
(25 Way).
Pin No
(9 Way).
Description Signal Direction
2 3 Receive Data (Rx) <
3 2 Transmit Data (Tx) >
4 7 Request to Send (RTS) <
5 8 Clear to Send (CTS) >
6 6 Data Set Ready (DSR) >
7 5 Signal Ground
8 1 Data Carrier Detect (DCD) >
20 4 Data Terminal Ready (DTR) <
22 9 Ring Indicator (RI) >
Audio Port (3.5mm Stereo Jack Socket)
Pin No. Description Signal Direction
Common Common
Left Audio in – Left
Channel
<
Right Audio in – Right
Channel
<
Expansion Port (RJ45 Socket)
Pin No. Description Signal Direction
1 Receive Data (Rx-B) <
2 Receive Data (Rx-A) <
3 Sync-B >
4 Clock (Clk-B) >
5 Clock (Clk-A) >
6 Sync-A >
7 Transmit Data (Tx-B) >
8 Transmit Data (Tx-A) >
Shield Connected to chassis. Ground.
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External Control Port (3.5mm Stereo Jack Socket)
Pin No. Description
1 Circuit 1.
2 Circuit 2.
3 0 Volts (Ground/Chassis)
4 Not connected.
5 Not connected.
Control Circuit Information
Control Circuit 1 Pin 2 and Pin 3, ensure that Pin 2 is at a positive voltage with
respect to Pin 3.
Control Circuit 2 Pin 1 and Pin 3, ensure that Pin 1 is at a positive voltage with
respect to Pin 3.
Each circuit can be switched independently.
Switch Setting Information
ON Low resistance between Pins.
OFF High resistance between Pins.
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WAN Port (37 Way D-Type Socket)
Pin No. Description Signal Dir. Pin No. Description Signal Dir.
1 V11 Rx-B < 20 V11 Rx-A <
2 V11 Ind-A < 21 V11 Ind-B <
3 V11 Clk-A < 22 V11 Clk-B <
4 V11 Tx-A > 23 V11 Tx-B >
5 V11 Ctl-B > 24 V11 Ctl-A >
6 V11 Gnd 25* WAN ID 0 <
7* WAN ID 1 < 26 V24 Tx >
8 V24 DTR > 27 V24 RTS >
9 V24 Rx < 28 V24 RxClk <
10 V24 TxClk < 29 V24 RI <
11 V24 DCD < 30 V24 DSR <
12 V24 CTS < 31 N/C
13 N/C 32 V35 Tx-A >
14 V35 Tx-B > 33 V35 SCTE-A >
15 V35 SCTE-B > 34 V35 Gnd
16 V35 Rx-B > 35 V35 Rx-A >
17 V35 TxClk-B < 36 V35 TxClk-A <
18 V35 RxClk-B < 37 V35 RxClk-A <
19 CHASSIS
Notes:
1. For the USA, only FCC Part 68 registered data circuit terminal equipment should be connected to
the WAN Ports.
2. *For X21, V24/28 and V35 variants, pins 7 and 25 are connected as follows:
• X21: Pin 7 is connected to pin 6.
• V24/28: Pin 25 is connected to pin 6.
• V35: Pins 7 and 25 are connected to pin 6.
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Cables
Cables
This section provides information about the cables that are used with IP Office. Refer to page 3 for port
pin out details. All of the following cables are for internal use only. All structured cabling/site wiring must
conform to all local regulations.
Cautions:
1. All ISDN and WAN cables should not be longer than 5 meters in length.
2. For Analog Trunk cables, to reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
DTE Cable
SAP Code.:- 700213432 (25 Way)
A. 25 Way (or 9 Way on IP412) D-Type Plug with UNC 4-40 locking screws.
B. 9 Way D-Type Socket with UNC 4-40 locking screws.
C. 2 core screened cable - each core is 7/0.203mm (24 AWG) tinned copper stranded wire, nominal
capacitance of 95pF/m, resistance of 92 /km, screened with tinned copper braid, maximum
working voltage of 440V rms and a Maximum current per core of 1A rms
D. 2 meters/6.57ft.
Pin Connections
End A
(25 Way)
End A
(9 Way)
Name End B
2 3 Receive data 3
3 2 Transmit Data 2
4 7 RTS (Request To Send) 7
5 8 CTS (Clear To Send) 8
6 6 DSR (Data Set Ready) 6
7 5 Ground 5
8 1 DCD (Data Carrier Detect) 1
20 4 DTR (Data Terminal Ready) 4
22 9 RI (Ring Indicator) 9
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
Line Cord for Structured Cabling
SAP Code.:- 700047871
A. RJ11 Plug.
B. RJ45 Plug.
C. Cable.
D. 4 meters/13.2ft.
Pin Connections
RJ11 Pin Number RJ45 Pin Number
3 5
4 4
• Caution:
Other connections may be present in cables and or structured cabling. For 4450DS modules, this
cable can be used to connect the module's PSU Line socket and the structured cabling. The
PSU's Tel socket must only be connected to the Line socket of the associated 4424D
telephone using the D4BU cable supplied with the PSU.
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PRI/BRI ISDN Cable
SAP Code:- 700213440
Supply: As standard with IP Office systems.
A. RJ45 Plug.
B. RJ45 Plug.
C. Cat 5 UTP cable - RED.
D. 3 meters/9.84ft.
Pin Connections
End A BRI PRI Color Cable Notes End B
4 *Rx-A *Tx-A Blue/White Twisted pair 4
5 *Rx-B *Tx-B White/Blue Twisted pair 5
3 *Tx-A --- White/Green Twisted pair 3
6 *Tx-B --- Green/White Twisted pair 6
1 --- *Rx-A White/Orange Twisted pair 1
2 --- *Rx-B Orange/White Twisted pair 2
7 --- --- White/Brown Twisted pair 7
8 --- --- Brown/White Twisted pair 8
* With reference to the TE.
• Pins 7 and 8 are through connected for ease of construction. They are not actually used.
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
LAN Interconnect Cable
SAP Code:- 700213465
Supply: The cable is supplied with the WAN3 Expansion Module.
A. RJ45 Plug.
B. RJ45 Plug.
C. Cat 5 UTP cable - GREEN.
D. 1 meter/3.28ft.
Pin Connections
End A Color Cable Notes End B
1 White/Orange 1
2 Orange/White
Twisted Pair
2
3 White/Green 3
6 Green/White
Twisted Pair
4
4 Blue/White 5
5 White/Blue
Twisted Pair
6
7 White/Brown 7
8 Brown/White
Twisted Pair
8
• This cable is used:
• When connecting IP Office hub ports 1 - 7 directly to a PC.
• When connecting a WAN3 to an IP403/406 hub port which is located in the same cabinet
as the IP Office.
• Pins 4,5,7 and 8 are through connected for ease of construction. They are not actually used.
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LAN Cable
SAP Code:- 700213481
A. RJ45 Plug.
B. RJ45 Plug.
C. Cat 5 UTP cable - GREY.
D. 3 meters/9.84ft.
Pin Connections
End A Color Cable Notes End B
1 White/Orange 1
2 Orange/White
Twisted Pair
2
3 White/Green 3
6 Green/White
Twisted Pair
6
4 Blue/White 4
5 White/Blue
Twisted Pair
5
7 White/Brown 7
8 Brown/White
Twisted Pair
8
• This cable is used:
• When connecting IP Office hub ports 1 - 7 directly to a PC.
• When connecting a WAN3 port to an IP403/406 hub port which is not located in the same
cabinet as the IP Office.
• Pins 4, 5, 7 and 8 are through connected for ease of construction. They are not actually used.
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LAN Crossover Cable
SAP Code:- 700213473
A. RJ45 Plug.
B. RJ45 Plug.
C. Cat 5 UTP cross-over cable - BLACK.
D. 3 meters/9.84ft.
Pin Connections
End A Color Cable Notes End B
1 White/Orange 3
2 Orange/White
Twisted Pair
6
3 White/Green 1
6 Green/White
Twisted Pair
2
• This cable is used when connecting Hub Ports 1-7 directly to another Hub and for connecting a
WAN3 to an IP412.
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Expansion Interconnect Cable
SAP Code:- 700213457
Supply: One per Expansion Module.
A. Shielded RJ45 Plug.
B. Shielded RJ45 Plug.
C. STP (Shielded Twisted Pair) cable - BLUE.
D. 1 meter/3.28ft.
Pin Connections
End A Name Color Cable Notes End B
1 Rx-A White/Orange 1
2 Rx-B Orange/White
Twisted Pair
2
3 Sync-A White/Green 3
6 Sync-B Green/White
Twisted Pair
6
4 Clock-A Blue/White 4
5 Clock-B White/Blue
Twisted Pair
5
7 Tx-A White/Brown 7
8 Tx-B Brown/White
Twisted Pair
8
• The RJ45 Plug Shell at each end of the cable is connected to the STP Cable Drain Wire.
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IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
V.24/V.28 WAN Cable
SAP Code:- 700213416
A. 37 Way D-Type Plug with UNC 4-40 locking screws.
B. 25 Way D-Type Plug with UNC 4-40 locking screws.
C. Label
D. 12 core screened cable - each core is 7/0.203mm (24 AWG) tinned copper stranded wire,
nominal capacitance of 95pF/m, resistance of 92 /km, screened with tinned copper braid,
maximum working voltage of 440V rms and a Maximum current per core of 1A rms
E. 3 meters/9.84ft.
Pin Connections
End A Name End B
6 Ground 7
8 DTR (Data Terminal Ready) 20
9 Receive Data 3
10 Transmit Clock 15
11 DCD (Data Carrier Detect) 8
12 CTS (Clear To Send) 5
26 Transmit Data 2
27 RTS (Request To Send) 4
28 Receive Clock 17
29 RI (Ring Indicator) 22
30 DSR (Data Set Ready) 6
• Connect pin 25 to pin 6 at End A only.
• Pin 19 at end A is connected to the Screened Cable Drain Wire.
• The maximum core to core capacitance must not exceed 800pF.
• This cable is used to connect a WAN port to a Digital leased Line.
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X.21 WAN Cable
SAP Code:- 700213408
A. 37 Way D-Type Plug with UNC 4-40 locking screws.
B. 15 Way D-Type Plug with M3 locking screws.
C. Label
D. 6 twisted pair screened cable - each core is 7/0.203mm (24 AWG) tinned copper stranded wire,
nominal capacitance of 98pF/m, impedance of 77 at 1MHz, screened with aluminized tape and a
tinned copper wire drain.
E. 3 meters/9.84ft.
Pin Connections
End A Name Cable Notes End B
1 Receive (Rx-B) 11
20 Receive (Rx-A)
Twisted Pair
4
4 Transmit (Tx-A) 2
23 Transmit (Tx-B)
Twisted Pair
9
24 Control (Ctl-A) 3
5 Control (Ctl-B)
Twisted Pair
10
2 Indicate (Ind-A) 5
21 Indicate (Ind-B)
Twisted Pair
12
3 SE-Timing (S-A) 6
22 SE-Timing (S-B)
Twisted Pair
13
6 Ground ------ 8
• Connect pin 7 to pin 6 at End A only.
• Pin 19 at end A is connected to the Screened Cable Drain Wire.
• This cable is used to connect a WAN port to a Digital leased Line.
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V.35 WAN Cable
SAP Code:- 700213424
A. 37 Way D-Type Plug with UNC 4-40 locking screws.
B. 34 Way MRAC Plug.
C. Label
D. 10 twisted pair screened cable - each core is 7/0.203mm (24 AWG) tinned copper stranded wire,
nominal capacitance of 98pF/m, impedance of 80 10% at 1MHz, screened with aluminized tape
and a tinned copper wire drain.
E. 3 meters/9.84ft.
Pin Connections
End A Name Cable Notes End B
8 DTR (Data Terminal Ready) ----- H
11 DCD (Data Carrier Detect) ----- F
12 CTS (Clear To Send) ----- D
27 RTS (Request To Send) ----- C
29 RI (Ring Indicator) ----- J
30 DSR (Data Set Ready) ----- E
32 Transmit Data - A P
14 Transmit Data - B
Twisted Pair
S
35 Receive Data - A R
16 Receive Data - B
Twisted Pair
T
36 Transmit Clock - A Y
17 Transmit Clock - B
Twisted Pair
AA
37 Receive Clock - A V
18 Receive Clock - B
Twisted Pair
X
33 External Clock - A U
15 External Clock - B
Twisted Pair
W
34 Ground ----- B
• Connect pins 7 and 25 to pin 6 at End A only.
• Pin 19 at end A is connected to the Screened Cable Drain Wire.
• The maximum core to core capacitance must not exceed 800pF.
• This cable is used to connect a WAN port to a Digital leased Line.
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Telephone Converter Cables
The following diagrams show the pin-outs of various Structured Cabling Telephone Converters. The first
two telephone converters shown provide the required conversion allowing correct operation of the
attached telephone.
Each telephone port on the Phone modules acts as a Master socket, thus only Slave Telephone
Converters are required.
RJ45 - Compatible Converter
RJ11/45 Adapter
RJ11 Pin
Number
RJ45 Pin
Number
BT Newplan Socket Pin
Number
3 4 2
4 5 5
Other connections are not relevant. BT Newplan socket connections may be reversed as polarity is not
important.
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Port Safety Classification
Port Safety Classification
The Avaya IP Office systems have the following ports:
• Expansion ports
• 10/100 BaseT LAN ports
• Telephone ports which are either DT (A-Law encoding) or DS (Mu-Law encoding). Note that use
of DT ports is no longer supported in IP Office 3.0 or higher.
• ISDN ports
• Analog ports
• Power Fail ports
• WAN ports
• DTE ports
• Audio I/P port
• DC Power Input port
• External Control port
These Ports are classified as follows:
Port Name Port Description Port Classification
PRI port PRI ISDN connection (NET) TNV (Operating within the
limits of SELV)
BRI ports BRI ISDN connection (NET) TNV (Operating within the
limits of SELV)
Analog ports Two wire analog trunk TNV3
Power fail ports Two wire analog trunk TNV3
DTE port Async Data connection. SELV
Analog Telephone Ports Telephone Extension ports TNV2
Digital Telephone Ports Telephone Extension ports SELV
WAN port WAN connection (NET). SELV
LAN ports 10/100 BaseT attachment to LAN. SELV
Expansion ports Expansion Module connector. SELV
Audio port Connector for Music on Hold. SELV
External Control port Connector for Controlling Ancillary
circuits.
SELV
DC Input port Connector for DC input power. SELV
Interconnection circuits shall be selected to provide continued conformance with the requirements of EN
609050:1992/A3:1995 clause 2.3 for SELV circuits and with the requirements of clause 6 for TNV
circuits, after connections between equipment.
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Compliance with FCC Rules
Transmit and Receive Gain Settings for PRI/T1 and Analog Ports
The Gain settings are password controlled for use by qualified installation personnel only and must not
be made available to the end user. The default gain settings of 0dB ensures compliance with FCC part
68 section 68.308(b)(5) and TIA/EIA-IS-968 Section 4.5.2.5. "Through transmission amplification from
ports for the connection of separately registered equipment or from other network connection ports".
Gain setting adjustment by unqualified personnel may result in violation of the FCC rules. Qualified
personnel may adjust gain settings above these levels only where:
1. Measurement is made to ensure that the power levels sent to line at each network interface
connected does not exceed the maximum levels specified in FCC part 68 section 68.308(b) and
TIA/EIA-IS-968 Section 4.5 for that specific interface type.
2. Where gain adjustment away from the default values are made, precautions should be taken to
ensure that the connection of terminal equipment is controlled by qualified installation personnel.
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Technical Specifications
General
Unboxed Boxed Dimensions
Width Height Depth Width Height Depth
IP400 Units and Expansion
Modules
445mm
(17.5")
71mm
(2.8")
245mm
(9.7")
445mm
(17.5")
71mm
(2.8")
245mm
(9.7")
Environmental: 0 to +40C. 95% relative humidity, non-condensing.
Weight (unboxed) Weight (boxed) Power Consumption
Kg lbs Kg lbs (nominal Watts)
IP403
2.6 5.8 3.85 8.6 26
IP406 V2
3.0 6.6 4.3 9.6 16
IP412
3.0 6.7 4.3 9.6 17.5
Alog16
2.9 6.5 4.2 9.4 5
DS16
3.0 6.7 4.3 9.6 24
DS30
3.5 7.8 4.8 10.8 30
WAN3
2.8 6.3 4.1 9.2 12
So8
2.8 6.3 4.1 9.2 24
Phone8
2.8 6.3 4.1 9.2 12
Phone16
2.9 6.5 4.2 9.4 16
Phone30
3.1 6.94 4.4 9.7 30
Module Power Supply Input:
• 2.5mm DC inlet socket. 24Vdc Power input. Rating 24Vd.c., 2A max.
Lump-in-Line PSU:
• Power Requirements: I/P 100-240Vac, 50/60Hz, 81-115VA, Input current 2A max
• Standard PSUs: O/P 24Vdc, 1.875A, output power 45W max.
• DS30 80W PSU: O/P 16Vdc, 5A, output power 80W max.
• Lump-in-line PSUs are CE/UL/Dentori Safety Approved.
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Terminal/Telephone Cable Lengths
The following table details the maximum cable lengths supported for the telephone range using AWG22,
24 and 26 cabling:
Telephone AWG22 AWG24 (~ 0.5mm Ø) AWG26
4406D 1km - 3280 feet 1km - 3280 feet t 0.4km - 1310 fee
4412D 1km - 3280 feet 0.7km - 2295 feet 0.4km - 1310 feet
4424D 0.5km - 1640 feet 0.5km - 1640 feet 0.4km - 1310 feet
64 Series 1km - 3280 feet 1km - 3280 feet 0.4km - 1310 feet
POT's 1km - 3280 feet 1km - 3280 feet 0.5km - 1640 feet
Interfaces
Interface Information
DTE 25 way D-Type female connector, V.24/V.28. (9 way D-type on IP412s)
ISDN
ROW Interfaces:
BRI : RJ45 sockets. ETSI S/T Interface to CTR3 for Pan European Connection.
PRI E1: RJ45 socket. ETSI T Interface to CTR4 for Pan European Connection.
PRI E1-R2: RJ45 socket. ETSI T Interface to CTR4 for Pan European Connection.
PRI E1-R2: 75 BNC Coax.. ETSI T Interface.
PRI T1: RJ45 socket: FCC Part 68/JATE connection.
USA Interfaces:
PRI T1 Service: Ground Start (GS) – Default, E&M, 56k data for 5ESS, 56/64/64
restricted for 4ESS
PRI ISDN Switch support: 4ESS, 5ESS, DMS-100, DMS-250 (includes conformance to
ANSI T1.607 & Bellcore Special Report SR4287, 1992
PRI ISDN Services: AT&T Megacom 800, AT&T WATS (4ESS), AT&T SDS Accunet
56kB/s & 64kB/s (4ESS), AT&T Multiquest (4ESS).
Analog ports RJ45 sockets: Loop start/Ground start (region dependant)
Power Fail
ports
RJ45 sockets: telephone ports act as master sockets
ISDN Data
Rates
BRI: B-channel 64kbps or 56kbps, D-channel 16kbps.
PRI: B-channel 64kbps or 56kbps, D-channel 64kbps.
Telephone RJ45 sockets. EU - Telephone ports act as master sockets. CLI Schemes: DTMFA,
DTMFC, DTMFD, FSK and UK20. REN = 2 Off Hook current = 25mA. Ring Voltage =
40V (nominal) RMS. External Bell (via analog port); REN = 1
LAN RJ45 sockets. Auto-negotiating 10/100BaseT Ethernet (10Mbps). Port 8 is MDI/MDIX
switchable via the adjacent Uplink pushbutton switch. See IP403 Office - Front View,
IP406 Office V2 - Front View and IP412 Office - Front View
WAN 37 way D-Type female sockets. X.21 interface to 2048k bps, V.35 interface to 2048k bps
and V.24 Interface to 19k2 bps.
Audio 3.5mm Stereo Jack socket. Input impedance - 10k /channel. Maximum a.c. signal –
200mV rms.
External
Control
3.5mm Stereo Jack socket. Switching Capacity - 0.7A. Maximum Voltage - 55V d.c. On
state resistance - 0.7. Short circuit current - 1A. Reverse circuit current capacity - 1.4A.
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Protocols
Protocol Information
A-Law PCM encoding (mainly used outside North America).
U-Law PCM encoding (mainly used in North America and Japan).
V.120 A standard Rate Adaption mechanism.
V.110 A standard Rate Adaption mechanism.
PPP RFC 1661: Point to Point Protocol.
LCP RFC 1570: Link Control Protocol.
MP RFC 1990: Multi-Link (Point to Point) Protocol.
PAP RFC 1334: Password Authentication Protocol.
CHAP RFC 1994: Challenge Handshake Authentication Protocol.
CCP RFC 1962: Compression Control Protocol.
STAC
RFC 1974: Stac LZS Compression Protocol.
MPPC RFC 2118: Microsoft Point to Point Compression (Protocol).
BACP RFC 2125: Bandwidth Allocation Control Protocol.
IPCP RFC 1332: Internet protocol Control Protocol.
TCP/IP RFC 793: Transmission Control Protocol/Internet Protocol.
DHCP RFC 1533: Dynamic Host Control Protocol.
NAT RFC 1631: Network Address Translation.
BOOTP RFC 951: Bootstrap Protocol.
SNMPv1 RFC1157 (STD15): Simple Network Management Protocol.
RFC1155 (STD16): Structure and Identification of Management Information for TCP/IPbased internets.
RFC1212 (STD16): Concise MIB Definitions.
RFC1215: A Convention for Defining Traps for use with the SNMP.
MIB-II RFC1213 (STD17): Management Information Base for Network Management of TCP/IP-
based internets:MIB-II.
RIP RFC1058: Routing Information Protocol.
RFC2453 (STD56): RIP Version 2.
RFC1722 (STD57): RIP Version 2 Protocol Applicability Statement.
IPSEC RFC2401: Security Architecture for the Internet Protocol.
RFC2402: IP Authentication Header.
RFC2403: The Use of HMAC-MD5-96 within ESP and AH.
RFC2404: The Use of HMAC-SHA-1-96 within ESP and AH.
RFC2405: The ESP DES-CBC Cipher Algorithm With Explicit IV.
RFC2406: IP Encapsulating Security Payload (ESP).
RFC2407: The Internet IP Security Domain of Interpretation for ISAKMP.
RFC2408: Internet Security Association and Key Management Protocol.
RFC2409: The Internet Key Exchange (IKE).
RFC2410: The NULL Encryption Algorithm and Its Use With IPsec.
RFC2411: IP Security Document Roadmap.
L2TP RFC2661: Layer Two Tunneling Protocol "L2TP".
RFC3193: Securing L2TP using IPsec.
ENTITY MIB RFC2737: Entity MIB (Version 2).
TFTP RFC1350: Trivial File Transfer Protocol.
NTP RFC868: Network Time Protocol.
Internal Data Channels
Base Unit Max. No. of Internal Data Channels Max. No. of Internal Data Channels for Voicemail
IP403 18 10
IP406 V1 24 20
IP412 100 30
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SNMP
SNMP Functionality
The IP Office SNMP Agent implements SNMPv1 on a read-only basis for security reasons.
More
• SNMP Agent Configuration
• MIBs Supported
• Trap Generation
• MIB Loading
• HP OpenView Network Node Manager 6.41 and earlier
• CastleRock SNMPc 5.1.6c and earlier
SNMP Agent Configuration
The following operational items may be configured for the IP Office SNMP Agent using the IP Office
Manager:
SNMP Server:
• Enable/disable
• Enabled: the device to respond to SNMP requests and send traps for any associated
events that occur if so configured.
• Disabled: the SNMP agent on the device does not respond to SNMP requests or send
traps.
• UDP Port (default 161)
• Changes the default port value of the SNMP Agent.
• Read-only community
• Community string of up to 32 alphanumeric characters for read-only access.
• Two trap destinations:
• IP Address
• UDP Port (default 162)
• Community string of up to 32 alphanumeric characters.
• Event mask specifying the events the trap destination is interested in receiving
• generic (coldStart, warmStart, linkDown, linkUp, authenticationFailure)
• licence – License Key Server access fault notifications
• phone change – connected phone change notification
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MIBs Supported
The following MIBs are supported by the IP Office SNMP Agent:
• IETF RFC1213 mib-2 (RFC1213-MIB):
• Provides statistics for LAN, WLAN and WAN interfaces.
• Groups supported: system, interfaces, at, ip, icmp, tcp, udp and snmp.
• IETF RFC1215:
• Provides definitions of generic SNMP traps.
• Traps supported: warmStart, coldStart, linkDown, LinkUp and authenticationFailure.
• IETF RFC2737 ENTITY-MIB:
• Provides architectural representation.
• Groups supported: entityPhysical and entityGeneral.
• Avaya IPO-PROD-MIB:
• Provides device/entity identification OIDs.
• Avaya IPO-MIB:
• Provides root OIDs for functional MIBs.
• Provides system wide notifications for events relating to functional entities.
• ipoGenLKSCommsFailureEvent .
• ipoGenLKSCommsOperationalEvent for License Key Server communication
events.
• Avaya IPO-PHONES-MIB:
• Provides extension/user/phone-port map.
• Phone-port mapping via cross-reference to entPhysicalEntry for port with
entPhysicalIndex value.
• Provides notifications of phone change event.
• IpoPhonesChangeEvent.
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Trap Generation
RFC1215 Generic SNMP Traps:
Trap type Generated
warmStart Upon soft reboot.
coldStart Upon unexpected reboot such as a power outage.
linkDown Upon transition of an interface (PPP or Frame-Relay) from the up operational
state into the down operational state.
linkUp Upon transition of an interface (PPP or Frame-Relay) from the down operational
state into the up operational state.
authenticationFailure Upon attempted SNMP request with mismatched community for the type of
operation.
IPO-MIB:
Trap type Generated
ipoGenEntityFailureEvent
Whenever a physical entity on the IP Office fails in its operation
ipoGenEntityOperationalEvent
Whenever a physical entity on the IP Office becomes
operational again after having failed. operation.
ipoGenEntityErrorEvent
Whenever a transitory error is detected for a physical entity on
the IP Office.
ipoGenEntityChangeEvent
Whenever a non-error change event is detected for a physical
entity on the IP Office.
ipoGenLKSCommsFailureEvent
Upon loss of communication with a configured License Key
Server.
ipoGenLKSCommsOperationalEvent
Upon re-gaining communication with a configured License Key
Server.
ipoGenLKSCommsErrorEvent
Trap currently not used.
ipoGenLKSCommsChangeEvent
Trap currently not used.
ipoGenVMSCommsFailureEvent
Loss of communication to the voicemail system.
ipoGenVMSCommsOperationalEvent
Link to the voicemail system established or reestablished.
ipoGenVMSCommsErrorEvent
Trap currently not used.
ipoGenVMSCommsChangeEvent
Trap currently not used.
ipoGenDSCommsFailureEvent
Loss of communication to the delta server.
ipoGenDMSCommsOperationalEvent
Link to the delta server established or reestablished.
ipoGenDSCommsErrorEvent
Trap currently not used.
ipoGenDSCommsChangeEvent
Trap currently not used.
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The traps above are generated for the physical entities as follows:
• Expansion Modules
Trap Type Phone
Digital
Station
A
nalog
Trunk
S08 WAN3
ipoGenEntityFailureEvent
Yes Yes Yes Yes No
ipoGenEntityOperationalEvent
Yes Yes Yes Yes No
ipoGenEntityErrorEvent
Yes Yes Yes Yes No
ipoGenEntityChangeEvent
Yes Yes Yes Yes No
Where:
• ipoGenEntityFailureEvent and ipoGenEntityOperationalEvent traps are issued in relation
to connecting cable disconnection and reconnection or power changes.
• ipoGenEntityErrorEvent trap is issued for transitory communication errors across the
cabling to an expansion module.
• ipoGenEntityChangeEvent trap is issued for mismatch(es) in expansion modules
discovered at controller start up and those present in the system configuration.
• Trunk Interfaces
Trap Type Quad
Analog
Trunks
Quad
BRI
Trunks
PRI E1
Trunks
PRI J1
Trunks
PRI R2
Trunks
PRI T1
Trunks
ipoGenEntityFailureEvent
No Yes Yes Yes Yes Yes
ipoGenEntityOperationalEvent
No Yes Yes Yes Yes Yes
• Where ipoGenEntityFailureEvent and ipoGenEntityOperationalEvent traps are issued in
relation to link status changes.
• Integral Modules
Trap Type Modem Voice Compressor
ipoGenEntityFailureEvent
No Yes
ipoGenEntityOperationalEvent
No Yes
• Where ipoGenEntityFailureEvent and ipoGenEntityOperationalEvent traps are issued for
voice compressor modules in relation to data access problems that result in code reload
• Other Plug-In Modules
• The ipoGenEntityChangeEvent trap is issued for changes in PC-Card slot population on
the IP Office Small Office Edition.
IPO-PHONES-MIB:
Trap type Generated
ipoPhonesChangeEvent
Upon change of a DS or IP extension phone type after normal startup. No traps are issued for POT extensions as the presence or
absence of such phones cannot be established hence the
ipoPhonesType for such extensions is always potPhone.
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MIB Loading
In order to SNMP manage an IP Office system, that is browse its MIBs and fully interpret the traps it
sends out, the MIBs supported by IP Office must be loaded and compiled for use with your Network
Management System. The supported standard and proprietary MIBs together with the MIB files relied
upon for definitions are provided on the IP Office Admin CD off the directory snmp_mibs. Detailed below
are details of how to install the appropriate MIBs with a number of Network Management Systems.
HP OpenView Network Node Manager 6.41 and earlier:
MIBs are installed in Network Node Manager by selecting Options and Load/Unload MIBs: SNMP from
the menu and then using the Load… option and browsing for MIB files to load and compile. The following
MIBs must be installed in the order listed to fully SNMP manage an IP Office system:
MIB file Source
RFC2737-ENTITY-MIB snmp_mibs\standard on OpenView install CD
AVAYAGEN-MIB.mib snmp_mibs\IPOffice on IP Office Admin CD
IPO-PROD-MIB.mib snmp_mibs\IPOffice on IP Office Admin CD
IPO-MIB.mib snmp_mibs\IPOffice on IP Office Admin CD
INET-ADDRESS-MIB.mib snmp_mibs\Standard on IP Office Admin CD
RFC2213-INTEGRATED-SERVICES-MIB snmp_mibs\standard on OpenView install CD
DIFFSERV-DSCP-TC.mib snmp_mibs\Standard on IP Office Admin CD
DIFFSERV-MIB-HPOV.mib snmp_mibs\Standard on IP Office Admin CD
IPO-PHONES-MIB.mib snmp_mibs\IPOffice on IP Office Admin CD
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CastleRock SNMPc 5.1.6c and earlier:
For MIBs to be used with SNMPc they must first be copied into its mibfiles directory, which is normally
C:\Program Files\SNMPc Network Manager\mibfiles. MIBs are installed by selecting Config and MIB
Database from the SNMPc menu and then using the Add option and selecting the MIB file from the list
presented to load and compile it. The following MIBs must be installed in the order listed to fully SNMP
manage an IP Office system:
MIB file Source
ENTITY-MIB snmp_mibs\Standard on IP Office Admin CD.
AVAYAGEN-MIB.mib snmp_mibs\IPOffice on IP Office Admin CD.
IPO-PROD-MIB.mib snmp_mibs\IPOffice on IP Office Admin CD.
IPO-MIB.mib snmp_mibs\IPOffice on IP Office Admin CD.
INET-ADDRESS-MIB.mib snmp_mibs\Standard on IP Office Admin CD.
INTEGRATED-SERVICES-MIB snmp_mibs\Standard on IP Office Admin CD.
DIFFSERV-DSCP-TC.mib snmp_mibs\Standard on IP Office Admin CD.
DIFFSERV-MIB.mib snmp_mibs\Standard on IP Office Admin CD.
IPO-PHONES-MIB.mib snmp_mibs\IPOffice on IP Office Admin CD.
The MIB installation instructions provided above are correct for CastleRock SNMPc V5.0.8 and later. For
V5.0.1 of CastleRock SNMPc the following must be carried out:
1. Copy all of the IP Office MIBs and standard MIBs from the admin CD to the SNMPc mibfiles
directory.
2. In the SNMPc mibfiles directory open the files STANDARD.mib and SNMPv2-SMI.mib in
Notepad.
3. In the SNMPv2-SMI.mib file find the definition of zeroDotZero and copy this to the clipboard.
4. In the STANDARD.MIB file find the SNMPv2-SMI section and paste in the definition of
zeroDotZero from the clipboard before the end of this section (just before the END statement).
5. Save the modified STANDARD.MIB file.
6. Add the MIB file SNMP-FRAMEWORK-MIB.mib to the MIB database using the instructions
provided in the IP Office installation guide.
7. Add all the MIB files listed in the instructions provided in the IP Office installation guide in the
order given.
8. Compile the MIBs ready for use.
The reason for this is: The IPO-PHONES-MIB.mib relies upon the DIFFSERV-MIB.mib for the definition
of the textual convention of IndexInteger. The DIFFSERV-MIB needs the definition of the textual
convention zeroDotZero which is normally defined in SNMPv2-SMI.mib. However including SNMPv2SMI.mib in the MIB file compilation list results in errors due to conflicts with what appear to be internal
definitions within SNMPc and the SNMPv2-SMI section in its STANDARD.mib file. Therefore to resolve
the issue the required definition of zeroDotZero must be placed in the SNMPv2-SMI section in SNMPc's
STANDARD.mib file.
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Index
1
10/100 BaseT 70
10/100 BaseT
Ethernet
auto-negotiating
18
10/100 BaseT
Ethernet 18
10/100 BaseT LAN
auto-negotiating
10
10/100 BaseT LAN
10
10/100 Base-TX
Ethernet
auto-negotiating
17
10/100 Base-TX
Ethernet 17
10/100 Base-TX LAN
auto-negotiating 9
10/100 Base-TX LAN
9
10/100BaseT
Ethernet
Auto-negotiating
88
10/100BaseT
Ethernet 88
10Mbps 88
14 AWG 39
146E 40
146E IROBs 41
146G Surge
Protector 40
1992/A3 85
1999/5/EC 61
19k2 bps
V.24 Interface 88
19k2 bps 88
2
210 Display
Telephones 20
25-way D-type 11,
24, 25, 26, 27
3
3.5mm Stereo Jack
88
3.5mm Stereo Jack
Socket 71, 72
30
needing 12
3mm 35
4
40°C 37
40C 87
40V 88
431A/631A 10, 25
4406D 8, 88
440V rms 74, 81
4412D 8, 88
4424D 8, 75, 88
4450DS 75
4450DSS 8
445mm 36, 87
44xx 9, 10, 13, 14
45W 87
4602SW 8
46B+2D 19
48B 19
4ESS 88
5
50/60Hz 38, 87
50mm 35, 36
54xx 10, 13, 14, 24
54xx and/or 64xx 9
55V d.c. 88
56k 88
56kbps
including 9, 13,
17
56kbps 9, 13, 17, 88
5A 87
5E 50
5ESS 88
6
6.0Y 67
60
requiring 16
6408D 8
6416D+M 8
6424D+M 8
64k ISDN BRI S-Bus
26
64kB/s 88
64xx 10, 13, 14
64xx and/or 44xx 24
7
7/0.203mm 74, 81,
82, 83
71mm 36, 87
72/23EEC 61
7kHz Audio 65
8
800pF 81, 83
80129 USA 63
80W 87
80W Lump-in-Line
Power Supply 38
81-115VA 87
89/336/EEC 61
9
9.0Y 67
90 IP softphones 20
95pF/m 74, 81
98 Avaya 5400
Series
support 12
98 Avaya 5400
Series 12
98pF/m 82, 83
9-way D-type 15, 19
A
A1
including 64
A1 64
A2 64
AA 83
Access
Configuration
Tree 52
Internet 12
Access 12, 52
ACTA 67
Action 57
Add
MIB file SNMP-
FRAMEWORK-
MIB.mib 95
Add 95
Add/Remove
Programs 53
Admin CD
SNMPc mibfiles
95
Admin CD 95
Administration CD
Insert 54, 55
Administration CD
49, 54, 55
Administration
Manager Manual
refer 9, 10, 13, 24
Administration
Manager Manual 9,
10, 13, 24
Administration Suite
wait 51
Administration Suite
51, 54
Administrative
Council
Terminal
Attachments 67
Administrative
Council 67
Administrator
Configuration
Tree 52
run 51
Administrator 51, 52,
54, 57
Administrator CD 51
Advanced 54, 55
AH 89
Aid Compatibility
Hearing 67
Aid Compatibility 67
A-Law 10, 14, 24,
30, 85, 89
A-Law PCM 9, 13
ALL 30, 31, 32, 33,
34, 40
All IP400 Office
Digital Station 24
All IP400 Office
Phone 25
All ISDN 74
Allocate
IP 50
Allocate 50
Allows
firewall 17
IP403 Office 11
IP406 V2 Office
15
IP412 Office 19
Allows 11, 15, 17, 19
Alog16 87
Americas/CALA 34
Analog 9, 11, 15, 19,
20, 32
Analog Ports 86
Analog Telephone
Ports 85
Analog Telephones
16
Analog Trunk 62, 67,
74, 92
Analog Trunk 16 35,
44, 59
Analog Trunk
Expansion Module
connect 28
Analog Trunk
Expansion Module
28
Analog Trunk
Interface Module 32
Analog Trunk Ports
28, 69
And/or
Manager
Application
Manual 52
Manuals 8
And/or 8, 9, 39, 40,
52, 61
ANSI T1.607 88
Appearance 57
Argentina 33
AS/NZ 3548 64
Async Data 85
AT&T Megacom 800
88
AT&T Multiquest 88
AT&T SDS Accunet
56kB/s 88
AT&T WATS 88
Audio I/P 85
Page 98
IP Office Installation
Installation Manual Page 98
IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
Audio I/P Socket 11,
15, 19
Audio Port 71
Austel 65
Australia 33, 62, 65
Austria 33
AuthenticationFailure
90, 91, 92
Auto-negotiating
10/100 BaseT
Ethernet 18
10/100 BaseT
LAN 10
10/100 Base-TX
Ethernet 17
10/100 Base-TX
LAN 9
10/100BaseT
Ethernet 88
Auto-negotiating 9,
10, 17, 18, 88
Available 54, 55
Avaya
number 8
Avaya 8, 53, 54, 55,
59, 61, 63
Avaya 2400 Series 8
Avaya 24xx 9, 10,
13, 14, 24
Avaya 3600 Series 8
Avaya 4400 Series 8
Avaya 4600 IP 14
Avaya 4600 Series 8
Avaya 46xx/56xx IP
13
Avaya 5400 Series
8, 12
Avaya 54102 Digital
Terminals 20
Avaya 5600 Series 8
Avaya 6400 Series 8
Avaya Cajun 12
Avaya IP Office
housing 61
Avaya IP Office 7, 8,
40, 51, 61, 85
Avaya IP Office
Platforms 8
Avaya IP400 Office
61
Avaya IP400 Phone
Barrier 41
Avaya IP400 Phone
Barrier Boxes
mounting 41
Avaya IP400 Phone
Barrier Boxes 41, 42
Avaya
IP403/406V2/412
Office 7
Avaya IP406 V2
Office V2
functionality/confi
guration 14
Avaya IP406 V2
Office V2 14
Avaya IPO-MIB 91
Avaya IPOPHONES-MIB 91
Avaya IPO-PRODMIB 91
Avaya Technical
Support Organization
63
AVAYAGENMIB.mib 94, 95
Avaya's Dealers 63
AWG 74, 81, 82, 83
AWG22 88
AWG24 88
AWG26 88
B
B 11, 15, 17, 19, 45,
83, 86
Back
switchable 44
Back 44, 53
BACP 89
Bahamas 33
Bandwidth Allocation
Control Protocol 89
Barrier
Mount 42
Barrier 42
Barrier Box 40, 42
Barrier Box
Installation 41
Base 30
Base Unit 89
BaseT 85
Base-T 50
BaseT LAN 85
Basic 13, 17
Basic Rate ISDN 9,
16, 66
Basic System
Programming 8
B-channel 64kbps 88
Bearer Capabilities
following 65
Bearer Capabilities
65
Become
24B 19, 32
DHCP 50
Become 19, 32, 50
Belgium 33
Bellcore Special
Report SR4287 88
Bermuda 33
BLACK 79
BLUE 80
Blue/White 76, 77,
78, 80
BNC Coax 88
Bolivia 33
BOOTP
creates 54
BOOTP 54, 89
Bootstrap Protocol
89
Brazil 33
BRI 16, 26, 70, 76,
85, 88
BRI Interface 65
BRI ISDN 85
BRI Ports 26
BRI Trunk Interface
Module 32
BRI/PRI/ALOG Ports
11, 15, 19
Brown/White 76, 77,
78, 80
Browse 51, 54
Browsing
MIB 94
Browsing 94
BT New Plan 10, 25
BT Newplan 84
BT Newplan Socket
Pin Number 84
Building Telephone
Installations 40
Business 20
C
C 45, 83, 95
Cable Notes 76, 77,
78, 79, 80, 82, 83
Cables 10, 74
Cabling/site 74
CALA 29, 30, 32, 45,
62
CALA/KR/CH 32
Call
Helpline 63
non-IP 20
Call 20, 63
Call Appearance 57
Canada 29, 33, 62
Canadian
Department
Communications
64
Canadian
Department 64
Capacity
Switching 88
Capacity 88
Caribbean/Latin
America 29
CastleRock SNMPc
V5.0.1 95
CastleRock SNMPc
95
CastleRock SNMPc
5.1.6c 95
CastleRock SNMPc
V5.0.8
correct 95
CastleRock SNMPc
V5.0.8 95
CAT5E 10, 14, 18
CAUTION 38, 40,
42, 45, 46, 47
CAUTIONS 41, 48
CCP 89
CD 8, 30, 50, 51, 57,
61, 94
CD autoruns 51, 54
CD-ROM 35
CE 61, 66
CE Mark 61
CE/UL/Dentori
Safety Approved 87
Cfg file 54, 55
CH 29, 30, 32, 33
Challenge
Handshake
Authentication
Protocol 89
Change
DS 92
Operator Name
52, 54
Regional Settings
52
Change 52, 54, 92
Change Password
52
Change/Remove 53
CHAP 89
CHASSIS 73
Checking
IP Office 57
Telephones 57
Checking 57
Checking Two-Wire
Telephones 58
Checklist 59
Chile 33
Circuit Overloading
48
CISPR 22 64
Class
limits 64
Class 64
Clear
Send 71
Clear 71
CLI 58, 65
CLI Schemes 88
Clk-A 71
Clk-B 71
Clock-A 80
Clock-B 80
Close
Upgrade menu 54
UpgradeWiz
window 55
Close 54, 55
ColdStart 90, 91, 92
Colombia 33
Colorado 63
COM 35
Page 99
Index
Installation Manual Page 99
IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
Common Lump-inLine Power Supply
33
Communications
Canadian
Department 64
Communications 64
Compatible
Converter 84
Compile
MIBs 95
Compile 95
Compliance 86
Compression Control
Protocol 89
Concise MIB
Definitions 89
Config
selecting 95
Config 95
Configuration Tree
access 52
Administrator 52
Configuration Tree
52
Configuration Tree
Help 57
Confirm Password
52
Conformity
Declaration 61,
64, 66
Conformity 61, 64,
66
Connect
Analog Trunk
Expansion
Module 28
DS/POT Ports 44
earthing 45
green/yellow 42
Hub Ports 1-7 79
IP 13, 14
IP Office 77, 78
IP Office Control
Unit 44
Phone Expansion
Module 24, 25
PSUs 44
So8 Module 26
Trunk Ports 44
TS013 65
WAN 11, 15, 19,
27, 81, 82, 83
WAN3 77, 78, 79
Connect 11, 13, 14,
15, 19, 24, 25, 26,
27, 28, 42, 44, 45,
65, 77, 78, 79, 81,
82, 83
Connection 67
Contact Avaya 38
Contact Closure
Adjunct 40
Control Circuit 72
Control Panel 53
Control Protocol 89
Controlling Ancillary
85
Convention
Defining Traps 89
Convention 89
Correct
CastleRock
SNMPc V5.0.8 95
Correct 95
Costa Rica 33
Country Variants
Overview 29
Country Variants 29
Creates
BOOTP 54
Creates 54
Cross-reference
entPhysicalEntry
91
Cross-reference 91
CTI 59
Ctl-A 82
Ctl-B 82
CTR3
ETSI S/T
Interface 88
CTR3 88
CTR4
ETSI T Interface
88
CTR4 88
CTS 71, 74, 81, 83
Customer Helpline
63
Customer Helpline
24 63
Cutter/knife 35
Czech Republic 33
D
D 83
D4BU 75
Data Carrier Detect
71, 74, 81, 83
Data Set Ready 71,
74, 81, 83
Data Terminal Ready
71, 74, 81, 83
DC 85
DC Input 85
DC Power I/P Socket
11, 15, 19, 24, 25,
26, 27, 28
DC Power Input 85
DCD 71, 74, 81, 83
D-channel 16kbps 88
D-channel 64kbps 88
Declaration
Conformity 61,
64, 66
Declaration 61, 64,
66
Default
IP Office 52
Default 52
Default, E&M 88
Defining Traps
Convention 89
Defining Traps 89
Denmark 33
Destination 51, 54
Deu 52
DHCP
become 50
find 50
DHCP 35, 50, 89
DialEmergency 65
DIFFSERV-DSCPTC.mib 94, 95
DIFFSERV-MIB 95
DIFFSERV-MIB.mib
95
DIFFSERV-MIBHPOV.mib 94
Digital 20, 81, 82, 83
Digital Leased Circuit
11, 15, 19, 27
Digital Station 92
Digital Telephone
Ports 85
Digital Telephony 57
Direct Connection 50
Display Stations 12
Distributor/supplier
63
Distributors 63
DMS-100 88
DMS-250 88
DoC 61, 64, 66
Dongle 15
DS
change 92
use 41
DS 9, 10, 13, 14, 24,
41, 57, 85, 92
DS 16/30 Expansion
Module 41
DS Ports 10, 14, 69
DS/POT Ports
Connect 44
DS/POT Ports 44
DS16 87
DS30 87
DS30 80W PSU 87
DSR 71, 74, 81, 83
DSS 8
DT
use 85
DT 7, 85
DT Expansion 7
DTE 85, 88
DTE Cable 74
DTE Port 11, 15, 19,
24, 25, 26, 27, 71
DTMFA 88
DTMFC 88
DTMFD 88
DTR 71, 74, 81, 83
D-Type 88
D-type on IP412s 88
D-Type Plug 74
Dual 17
Dual Modem Module
9, 13, 17, 31, 47
Dual PRI T1 20
Dual PRI-E1 62
Dual PRI-E1 Dual
PRI-E1-R2 62
Dual PRI-T1 62
Dynamic Host
Control Protocol 89
E
E 83
E911 58
Earthed
Connect 45
Earthed 39, 40, 45
EEC 64
EFTPOS 11, 15, 19
Eg 28
El Salvador 33
Elevated Operating
Ambient
Temperature 48
Embedded
Messaging
Expansion 32
EMC 61, 66
EMC Directive 64
EN 609050 85
Enable/disable 90
End 81, 82, 83, 95
End B 74, 76, 77, 78,
79, 80, 81, 82, 83
Eng 52
English
set 52
English 52
ENTITY MIB 89
EntityGeneral 91
ENTITY-MIB 95
EntityPhysical 91
EntPhysicalEntry
cross-reference
91
EntPhysicalEntry 91
EntPhysicalIndex 91
Enu 52
Environmental
requirements 37
Environmental/power
8
Es 42, 92
ESP 89
ESP DES-CBC
Cipher Algorithm
With Explicit IV 89
Ethernet 13, 14, 18
ETSI
support 26
Page 100
IP Office Installation
Installation Manual Page 100
IP Office 3.0 40DHB0002UKCL Issue 12c (24th February 2005)
ETSI 26
ETSI S/T Interface
CTR3 88
ETSI S/T Interface
88
ETSI T Interface
CTR4 88
ETSI T Interface 88
EU 29, 32, 34, 62,
66, 88
Europe 29
Except
PRI E1/R2 45
WAN3 13
Except 13, 45
Excessive RENs 67
Excluding
USA 29
Excluding 29
Existing
IP Office 54
ip403.bin file 55
Network
Terminating Unit
11, 15, 27
Existing 11, 15, 27,
54, 55
Existing IP Office
Suite
Removing 53
Existing IP Office
Suite 53
Expansion 17
Expansion
Interconnect 24, 25,
26, 28
Expansion
Interconnect Cables
23, 44, 80
Expansion Module
Variants 34
Expansion Modules
following 9, 13,
17, 23
Expansion Modules
9, 11, 13, 15, 17, 19,
23, 36, 38, 44, 48,
49, 64, 80, 85, 87, 92
Expansion Ports
IP Office 23, 24,
25, 26
IP400 Office 28
Expansion Ports 9,
13, 17, 23, 24, 25,
26, 28, 44, 71
Expansion Ports 112 19
Expansion Ports 1-3
11
Expansion Ports 1-6
15
Explore 53, 54, 55
Explorer 55
External Bell 88
External Clock 83
External Control 85,
88
External Control Port
72
External O/P Socket
11, 15, 19
F
F 83
F1 57
FCC 64, 67, 86
FCC Notification 67
FCC Part 68 67, 73
FCC Part 68/JATE
88
FCC Rules
Part 15 64
FCC Rules 64, 86
Feature Key 59
Federal
Communications
Commission 64
FIC 67
File/Advanced/Upgra
de 50
Find
DHCP 50
Find 50
Finish 51, 53, 54
Finland 33
Firewall
allows 17
Firewall 17, 18
Following
Bearer
Capabilities 65
Expansion
Modules 9, 13,
17, 23
IP400 Office 62
MIBs 91, 94, 95
Following 9, 13, 17,
23, 62, 65, 91, 94, 95
Forwarded
PC 10, 14, 18
Forwarded 10, 14,
18
Frame-Relay 92
France 33
Front View 10, 14,
18, 24, 25, 26, 27, 28
FSK 88
Functional Ground
39
Functional/protective
59
Functionality/configur
ation
Avaya IP406 V2
Office V2 14
IP403 Office 10
IP412 Office 18
Functionality/configur
ation 10, 14, 18
Further Information
63
G
Gain 86
Gateway’ed 20
General 87
Germany 33, 52
GND
Rx1 45
Tx2 45
GND 45
GND and/or Rx2
Tx1 45
GND and/or Rx2 45
Grant
Telepermit 66
Grant 66
Greece 33
GREEN 77
Green/White 76, 77,
78, 79, 80
Green/yellow
connect 42
Green/yellow 39, 42
GREY 78
Ground Post 39
Ground Start 9, 13,
17, 88
Ground/Chassis 72
Group 26
GS 88
Guatemala 33
H
H 83
Hazard Symbol 61
Hearing
Aid Compatibility
67
Hearing 67
Help
use 52
Help 49, 52, 57
Helpline
call 63
Helpline 63
Hence, Avaya IP
Office 61
Highlands Ranch 63
Highlight IP Office
Admin Suite 53
HMAC-MD5-96
Use 89
HMAC-MD5-96 89
HMAC-SHA-1-96
Use 89
HMAC-SHA-1-96 89
Homologation
Statements 8, 61
Housing
Avaya IP Office
61
Housing 61
HP OpenView
Network Node
Manager 6.41 94
Hub 12, 79
Hub Ports 1-7
connecting 79
Hub Ports 1-7 79
Hungary 33, 62
HyperTerminal 35
I
I.e IP400 Office
Quad Analog TrunkLS 67
I/P 100-240Vac 87
IC 64, 66
Iceland 33
Icmp 91
Identification
Management
Information 89
Identification 89
IEC60950 61
IETF RFC1213 mib2 91
IETF RFC1215 91
IETF RFC2737
ENTITY-MIB 91
Ignore 53
IKE 89
Illustrates
IP412 Office PRI
60 E1 20
Illustrates 20
IMPORTANT 44
IMPORTANT
SAFETY
INSTRUCTIONS 37
Including
56kbps 9, 13, 17
A1 64
Product 63
SNMPv2-SMI.mib
95
subnet 50
trunking 9, 13, 17
Including 9, 13, 17,
50, 63, 64, 95
Ind-A 82
Ind-B 82
IndexInteger 95
Indicator 71, 74, 81,
83
Industry Canada 64,
66
Industry Canada
Notification 66
Industry Canada
Terminal Equipment
Technical
Specifications 64, 66
INET-ADDRESSMIB.mib 94, 95
Information Protocol
Routing 89
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