Avaya End of New System Sales User Manual

End of Sale Notice: Updated

Notification Date: May 31, 2011

Revision Date: June 25, 2012
Effective Date: October 1, 2012 (revised from March 1,

2012)
Subject: End of New System Sales – Avaya Business

Communicatio ns M ana ge r 50 and Business
Communicatio ns M ana ge r 450

Region: Global

Revision History

Revision Date Reason for Change

January 9, 2012 Extension of BCM End of Sale to Oct 1, 2012
June 25, 2012 Reinforcement of BCM End of Sale dates.

Update Reason

Avaya would like to reinforce that End of Sale (EoS) of new systems of Avaya Business Communications
Manager 50 (BCM 50) and Avaya Business Communications Manager 450 (BCM 450) products will be on
Oct 1, 2012 as announced previously.
The change in the SRG50 End of Sale timeline does not impact the BCM50 and BCM450 End of Sales dates.

Summary

Avaya IP Office Release 7.0 completed the convergence of Avaya BCM and Norstar, providing significant
investment protection to customers by offering the ability to migrate the majority of the BCM/Norstar
phones to IP Office. With the launch of Avaya IP Office Release 8.0 and 8.1, Avaya is now offering a
significant amount of new innovative features and capabilities to all BCM and Norstar customers that
upgrade to IP Office, including market leading mobile call control for Android devices and enhanced
integration with business applications like Microsoft® Outlook and Salesforce.com®
While our IP Office roadmap ahead is exciting and compelling for existing legacy customers to adopt, we
are hearing from customers and partners that more time to drive the transition will create more
opportunity. To better support those needs, Avaya is announcing an additional seven month extension of
the End-of-Sale (EoS) date for new systems of Avaya Business Communications Manager 50 (BCM 50) and
Avaya Business Communications Manager 450 (BCM 450).

The final EoS will be effective October 1, 2012, or while supplies last.

Products required to upgrade, expand and maintain existing BCM systems will continue to be offered for
another three (3) years to October 1, 2015. This includes software authorization codes, terminals, media
bay modules, expansion units, replacement parts, and upgrades to the latest release (BCM R6.0).

End of Sale Notice – Business Communications Manager 50/450 June 25, 2012

Avaya will make every effort to have supply of these products available for all orders, but cannot
guarantee product availability through their End of Sale dates. Avaya reserves the right to manage and/or
limit order quantities, or to cancel orders if supply is no longer available. Customer orders will be fulfilled
on a first-in, first-out basis. If supply is exhausted prior to the targeted End of Sale dates in this notice,
Avaya will issue an updated notice and accelerate removal of the applicable product codes from price lists
and associated order entry systems.

Transition Summary

• Effective October 1, 2012, the codes listed in the Discontinued Order Codes section of this document

will be withdrawn from sale.

• Subject to availability, the last date for orders to be placed for these products is September 28, 2012.

Thereafter, these codes will be removed from price lists and associated order entry systems. Stock
will be reserved to meet requirements for warranty returns and repairs.

• Marketing collateral and web-site / portal content will be modified to reflect this product transition

• Avaya will provide hardware and

software Manufacturer’s Support, including technical support,
repairs, software bug fixes, upgrades, and expansions, for three (3) years after the EoS date until
October 1, 2015 for the BCM 50 and BCM 450 portfolio. The three (3) year Manufacturer’s Support
will be provided for the last shipping BCM release, which is release 6.0. Please refer to BCM Product
Lifecycle Update bulletin for previous releases.

• Avaya will further provide hardware

and

software Extended Services Support, including technical
support, availability of existing patches and documentation, repair services, for three (3) years
(October 1, 2018) after the Manufacturer’s Support period.

• BCM products which remain available for purchase for upgrades, expansions and maintenance until

the End of Manufacturer Support on October 1, 2015 will directly transition into the Extended
Manufacturer Support phase on October 1, 2015. Avaya will honor the regular warranty provided for
these products.

Migration Strategy

Customers have a choice about the direction they wish to take, and Avaya is able to offer a number of
solutions that can meet varying customer requirements. These solutions will enable even the largest and
diverse BCM customer to grow their business.
Many customers are happy with their BCM systems and do not want to change. Avaya is committed to
providing Manufacturer’s Support on hardware and software for an additional three (3) years after the
End of Sale Date (October 1, 2015) and an additional three (3) years of extended services support, for a
total of six (6) years of support after the EoS of new systems on October 1, 2012. Further, BCM customers
have the added benefit of leveraging the Manufacturer’s Support period to expand or upgrade their
systems, thereby enabling them to retain their solution for the foreseeable future.

1. Upgrade to Avaya IP Office: IP Office Release 7.0 introduced a number of features to enable an

easy convergence from BCM to the IP Office platform. Avaya provides significant investment
protection for current BCM customers by providing support for BCM digital (M7000 and T7000
series) and IP phones (1100 and 1200 series) on the IP Office. Using the new TCM8, DS16A, or
DS30A Digital Station modules, the very popular T7000 Series Digital Deskphone (BST) can easily
be moved to a new IP Office System and will provide the user a very similar feature set and
usability. The DS16A and DS30A modules are equipped with the RJ21 connector to minimize the
rewiring required when upgrading from BCM to IP Office. The new IP Office wall mount solution
with cable management enables clean and easy wall mount installation similar to the BCM50.

End of Sale Notice – Business Communications Manager 50/450 June 25, 2012

The Avaya Data Migration Manager (DMM) simplifies upgrade from BCM to IP Office by providing
the opportunity to migrate the core configuration data, voicemail files and auto attendant files
End of Sale Notice – Business Communications Manager 50/450 January 11, 2012 from the BCM
to IP Office. IP Office Release 7.0 provides a strong multi-site network solution to create a
seamless network of up to 32 IP Office systems from any location, and private SIP trunking can be
used to connect IP Office systems to a network of existing BCM systems.

IP Office also introduced two new lines of paperless phones, the digital 9504 and 9508 phones as
well as the 9608, 9621G and 9641G IP phones. All of those phones have larger LCD screens with
electronically labeled keys providing convenient reprogramming, low installation effort and low
total cost of ownership. Additionally, a new line of superior audio quality conference phones
have been added. The Avaya B100 line of Conference Phones is suitable for midsize and large
conference room. The B100 Series offers flexible connectivity options with both SIP and Analog
connections.
For smaller customers with less than 20 users, IP Office provides simplified installation that
speeds customer installation times and reduces costs, driving a lower total cost of ownership
(TCO). With streamlined management tools – built specifically for the sub-20 employee segment

- and support for the new 9504 and 9508 sets, IP Office is the solution of choice for existing
PARTNER® ACS or Norstar customers looking to upgrade.

2. Upgrade to Avaya B5800 Branch Gateway: Avaya recently launched the new Avaya Branch

Gateway B5800, which provides feature rich integration with Avaya Aura® components including
Avaya Aura System Manager and extends the Avaya Aura centralized applications out to users in
a branch office. Examples of these applications include Avaya Aura Messaging, Avaya Aura
Conferencing, etc. The B5800 supports a mix of analog, digital and SIP in distributed mode.

With B5800 Release 6.2, the B5800 will provide existing BCM customers support for their current
BCM digital and IP phones. Additionally, this release will support the Avaya Data Migration
Manager (DMM) tool to allow migration of the core configuration data, voicemail files and auto
attendant files from the BCM to the B5800. The B5800 will provide interoperability with existing
CS1000 and BCM networks, and is an ideal solution for large enterprises with BCM networks
which require centralized management and integration into the feature-rich Avaya Aura
environment.

End of Sale Notice – Business Communications Manager 50/450 June 25, 2012