Avaya EE Call Detail Recording System User Manual

Enterprise Edge Call Detail Recording System Administration Guide

1-800-4 NORTEL www.nortelnetworks.com

Introduction 7

About Enterprise Edge Call Detail Recording 7 Your Role as System Administrator 8

Enterprise Edge Unified Manager 9

The Comprehensive window 9 The Summary window 10 The Enterprise Edge Call Detail Recording menu items 10

The Report Parameters window 11 The Report Options window 12 The Market Parameters window 13 The Prefix Bin Settings window 14 The Access Bin Settings and Suppress Length Settings window 15 Commit window 16 Clip File Window 17

Configure Enterprise Edge Call Detail Recording 19

MSP Main Menu Items 19

Components of the Report Parameters window 21

Report formats and types 21

SL-1 report formats 21 SL-1 report type 21 Norstar report formats 22

Norstar report type 22 Report Language 22 Report Filter 23

All 23

Outgoing Calls 23

Prefix 23

Account Code 24

Account Code Feature Code 24

Feature Code list 25

Using Feature Codes 25

P0908545 Issue 01 Enterprise Edge Call Detail Recording System Administration Guide

4 Contents

Components of the Report Options window 27

Date Format 27 Header Format 27 DNIS Info 28 Connect Char 28 Special station set numbers 29

Components of the Market Parameters window 31

Market Parameters 31

Name CLID 31

Long CLID 31

Call Type 31

Call Charge 31

Answer Supervision 31

Call Filter Duration 32

Assign or Change Market Parameters 32

Components of the Prefix Bin Settings window 33

Prefix filter 33

Components of the Access Bin Settings and Suppress Length Settings

window 35

Access Bin Settings and Suppress Length Settings 35

SL-1 reports 37

Introduction 37 Report logs 37 SL-1 report types 37 SL-1 report field definitions 38

Line 1 38

Line 2 38

SL-1 report options 39 SL-1 Standard reports 39 SL-1 CLID reports 40

SL-1 Target line/Physical lines 40

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 01

Norstar reports 41

Introduction 41 Norstar report types 41 Norstar Standard reports 41 Norstar Call Information reports 42

Call Information report field definitions 42 Norstar Real Time report format 44 Norstar All report format 45 Target line/Physical lines 45 Busy reports 45

Direct Inward Dial (DID) busy 46

Target line busy 46 Bearer capability data 46 Dialed number identification service 47 Call connected digit separator 47 Norstar report field definitions 48

Standard and CLID report formats 48

Real Time record format 48

Norstar Standard and CLID report description 49

Printable line descriptions 49

Norstar Real Time record description 52

Contents 5

Glossary 53

Index 55

P0908545 Issue 01 Enterprise Edge Call Detail Recording System Administration Guide

6 Contents

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 01

Introduction

About Enterprise Edge Call Detail Recording

Enterprise Edge Call Detail Recordin g is an application that records and reports call activity. Each time a telephone call is made to or from your company, you can record the information about the call. When the call is completed, you can print information about the call in a report. Enterprise Edge Call Detail Recording can also provide information on incoming calls as the events occur. This information is recorded in a Real Time Call record.

Enterprise Edge Call Detail Recording provides information about:

• date and time of the call, and digits dialed

• the originating and the terminating line or station set

• whether an incoming call was answered

• elapsed time between origin of a call and when it was answered

• whether a call was transferred or put on hold

• call duration

• calls associated with Account codes

• incoming call Calling Line Identification (CLID) information

• Bearer Capability of the line in the call Note: Enterprise Edge Call Detail Recording delivers Custom Local Area

Signalling Services (CLASS), Call Management Services (CMS), Automatic Number Identification and Dialed Number Identification Services (DNIS) in the form of CLID reports. This information is available only if the appropriate Enterprise Edge server hardware is installed and the service is available from your public telephone company. Contact your Customer Service representative for more information.

You can use information collected by Enterprise Edge Call Detail Recording to:

• allocate telephone costs to departments or individuals

• charge back telephone costs to billable clients through Account codes

• determine whether the telephone system is being used efficiently

• guard against abuse of the telephone system

P0908545 Issue 01 Enterprise Edge Call Detail Recording System Administration Guide

8 Introduction

Your Role as System Administrator

As System Administrator, you perform the initial and ongoing administration tasks. Your tasks include:

• administering Enterprise Edge Call Detail Recording

• determining Account codes used as references for tracking telephone calls

• interpreting reports

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 01

Enterprise Edge Unified Manager

After you open Enterprise Edge Unified Manager, the Comprehensive window appears. The Enterprise Edge menu shows the following four main menu items:

• System

• Resources

• Services

• Management

The Comprehensive window

Enterprise Edge Unified Manager 9

1. From the Enterprise Edge menu, expand the Services folder.

2. Expand the Call Detail Recording. The Summary window appears.

P0908545 Issue 01 Enterprise Edge Call Detail Recording System Administration Guide

10 Enterprise Edge Unified Manager

The Summary window

The Summary window shows the following four parameters:

Summary

•Name

•Status

•Version

•Description

The Enterprise Edge Call Detail Recording menu items

From the Services menu, expand the Call Detail Recording folder. Call Detail Recording shows the following five menu items:

• Report Parameters

• Report Options

• Market Parameters

• Prefix Bin Settings

• Access Bin Settings When you click a menu item the window for that item appears.

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 01

Enterprise Edge Unified Manager 11

The Report Parameters window

Use the Report Parameters window to configure the following parameters:

Format Report Type Language Report Filter Feature Code

SL-1 SL-1 Standard

SL-1 CLID

English All F900-999 French

Outgoing

Norstar Norstar Standard Prefix

Norstar CLID Account Code Norstar Real Time Norstar All

P0908545 Issue 01 Enterprise Edge Call Detail Recording System Administration Guide

12 Enterprise Edge Unified Manager

The Report Options window

Use the Report Options window to configure the following parameters:

Date Format Header Format DNIS Info Connect Char

MM/DD/YY Line/Station Disable Disable DD/MM/YY Source/Destination Enable Enable YY/MM/DD

Note: Some of the above parameters are market specific. If the parameter value

doesn’t match the trunk property, Enterprise Edge Call Detail Recording can produce incorrect reports. If you are using a Call Accounting package to process reports, consult your software vendor before you make any changes.

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 01

Enterprise Edge Unified Manager 13

The Market Parameters window

Use the Market Parameters window to configure the following parameters:

CLID with Name

Long CLID Support

CLID with Call Type

Support Call Charge

Answer Supervision

Disable Disable Disable Disable Disable Enable Enable Enable Enable Enable

Note: Some of the above parameters are market specific. If the parameter value

Call Filter Duration

0-30 Seconds

P0908545 Issue 01 Enterprise Edge Call Detail Recording System Administration Guide

14 Enterprise Edge Unified Manager

The Prefix Bin Settings window

Use the Prefix Bin Settings window to configure the Prefix parameters 1 to 8.

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 01

Enterprise Edge Unified Manager 15

The Access Bin Settings and Suppress Length Settings window

Use the Access Bin Settings window to configure parameters for Access Bin Settings 1 to 5 and Suppress Length Settings 1 to 5.

P0908545 Issue 01 Enterprise Edge Call Detail Recording System Administration Guide

16 Enterprise Edge Unified Manager

Commit window

Under Enterprise Edge Unified Manager, Call Detail Recording Administration maintains a copy of all options and parameters internally. Changes made are not applied until the Commit option is selected or the system is rebooted. Make the changes required to all parameters. When changes are complete, select Commit to apply the changes.

To make and apply changes:

1. From the Enterprise Edge menu, expand the Services folder.

2. From the Services menu, expand the Call Detail Recording folder.

3. Click Report Parameters. The Report Parameters window opens.

4. From the Configuration menu, choose Commit.

Changes made to parameters are applied and a new header is generated in the Call Detail Recording log file.

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 01

Enterprise Edge Unified Manager 17

Clip File Window

The current file log is not accessible when Enterprise Edge Call Detail Recording Service is running. Under the Enterprise Edge Unified Manager, Call Detail Recording Administration closes the current log file and creates a new log file, with a new header, while Service is running. Files are automatically clipped at 1.4 M.

To clip the file log:

1. From the Enterprise Edge menu, expand the Services folder.

2. From the Services menu, expand the Call Detail Recording folder.

3. Click any one of the five menu items. A window opens.

4. From the Configuration menu, choose Clip File.

The format for the data file extension created is YYYYMMDDHHMMSS. Files are stored in the Data Directory specified during installation. The recommended default is D:\Data Files\Nortel Networks\Call Detail Recording.

P0908545 Issue 01 Enterprise Edge Call Detail Recording System Administration Guide

+ 39 hidden pages