Avaya DECT Messenger with CS1000 User Manual

DECT Messenger Installation and
Commissioning — Book 2
Avaya Communication Server 1000

NN43120-301, 03.02

7.5

March 2012

©

2012 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves the
right to make changes and corrections to the information in this
document without the obligation to notify any person or organization of
such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or
deletions to the original published version of this documentation unless
such modifications, additions, or deletions were performed by Avaya.
End User agree to indemnify and hold harmless Avaya, Avaya's agents,
servants and employees against all claims, lawsuits, demands and
judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation, to the
extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web
sites referenced within this site or documentation(s) provided by Avaya.
Avaya is not responsible for the accuracy of any information, statement
or content provided on these sites and does not necessarily endorse
the products, services, or information described or offered within them.
Avaya does not guarantee that these links will work all the time and has
no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition,
Avaya’s standard warranty language, as well as information regarding
support for this product, while under warranty, is available to Avaya
customers and other parties through the Avaya Support Web site:

http://www.avaya.com/support. Please note that if you acquired the

product from an authorized Avaya reseller outside of the United States
and Canada, the warranty is provided to you by said Avaya reseller and
not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE
APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR
INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,
ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER
(AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH
AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS
OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES
NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED
FROM ANYONE OTHER THAN A V A Y A, AN A V A Y A AFFILIA TE OR AN
AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE
RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE
ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE.
BY INST ALLING, DOWNLOADING OR USING THE SOFTW ARE, OR
AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF
YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,
DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER
REFERRED TO INTERCHANGEABL Y AS “YOU” AND “END USER”),
AGREE TO THESE TERMS AND CONDITIONS AND CREATE A
BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Copyright

Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation(s) and Product(s) provided
by Avaya. All content on this site, the documentation(s) and the
product(s) provided by Avaya including the selection, arrangement and
design of the content is owned either by Avaya or its licensors and is

protected by copyright and other intellectual property laws including the
sui generis rights relating to the protection of databases. You may not
modify, copy, reproduce, republish, upload, post, transmit or distribute
in any way any content, in whole or in part, including any code and
software. Unauthorized reproduction, transmission, dissemination,
storage, and or use without the express written consent of Avaya can
be a criminal, as well as a civil, offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product
may contain software distributed under third party agreements (“Third
Party Components”), which may contain terms that expand or limit
rights to use certain portions of the Product (“Third Party Terms”).
Information regarding distributed Linux OS source code (for those
Products that have distributed the Linux OS source code), and
identifying the copyright holders of the Third Party Components and the
Third Party Terms that apply to them is available on the A vaya Support
Web site: http://www.avaya.com/support/Copyright/.

Preventing toll fraud

“T oll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at [phone] for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site:
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: [e-mail].

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this
site, the documentation(s) and product(s) provided by Avaya are the
registered or unregistered Marks of Avaya, its affiliates, or other third
parties. Users are not permitted to use such Marks without prior written
consent from Avaya or such third party which may own the Mark.
Nothing contained in this site, the documentation(s) and product(s)
should be construed as granting, by implication, estoppel, or otherwise,
any license or right in and to the Marks without the express written
permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.
All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support
Web site:

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems
or to ask questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site:

support

http://www.avaya.com/support/. Suspected security

http://www.avaya.com/support

http://www.avaya.com/

2 DECT Messenger Installation and Commissioning — Book 2 March 2012

Comments? [e-mail]

Contents

Chapter 1: Module - eSMTP................................................................................................

Initialization...............................................................................................................................................

Output program activity.............................................................................................................................

Logging.....................................................................................................................................................

Relaying and Routing................................................................................................................................

Windows SMTP server.....................................................................................................................

Domino (Lotus Notes)......................................................................................................................

Chapter 2: Module - eSMTP_server...................................................................................

Keyword processing..................................................................................................................................

Initialization...............................................................................................................................................

Activity of eSMTP_server..........................................................................................................................

Logging.....................................................................................................................................................

Chapter 3: Module - eSNMP...............................................................................................

Architecture...............................................................................................................................................

Send SNMP Message for Win32..............................................................................................................

Send SNMP Message for Web.................................................................................................................

Send SNMP Message for iSeries..............................................................................................................

Chapter 4: Module - eTM....................................................................................................

Shutting down eTM_HA............................................................................................................................

Chapter 5: Module - eTM_HA.............................................................................................

Overview...................................................................................................................................................

Publisher and Subscriber..........................................................................................................................

Registry settings eTM...............................................................................................................................

Registry settings eTM_HA........................................................................................................................

Merging registry files.................................................................................................................................

Check tasks...............................................................................................................................................

Shutting down eTM_HA...................................................................................................................

Publisher...................................................................................................................................................

Keeping track of states..............................................................................................................................

Subscriber........................................................................................................................................

Publisher..........................................................................................................................................

Recommendation.............................................................................................................................

XML image.......................................................................................................................................

SQL script.........................................................................................................................................

Switch back......................................................................................................................................

Conclusion................................................................................................................................................

Chapter 6: Module - eVBVOICE.........................................................................................

Introduction...............................................................................................................................................

Inbound calls....................................................................................................................................

Outbound calls.................................................................................................................................

VBV4.INI Hardware-specific settings...............................................................................................

Chapter 7: Module - eVBVOICE AHVR..............................................................................

Introduction...............................................................................................................................................

Configuration.............................................................................................................................................

15
15
17
19
22
24
25

27
29
29
32
36

41
41
47
48
49

51
63

65
65
67
68
73
79
81
82
84
87
87
87
88
90
91
92
92

95
95
97
104
114

121
121
122

DECT Messenger Installation and Commissioning — Book 2 March 2012 3

Chapter 8: Module - eWEB.................................................................................................

Sign-on procedure.....................................................................................................................................

Sign-off procedure............................................................................................................................

Send DMS-API Message..........................................................................................................................

Send SMTP Message...............................................................................................................................

Send Server Message...............................................................................................................................

Send Group Message...............................................................................................................................

Send User Message..................................................................................................................................

Send Script Message................................................................................................................................

Set Script..........................................................................................................................................

Trace Active Script...........................................................................................................................

Cancel Script....................................................................................................................................

Trace Ended Script...........................................................................................................................

Alarm Inquiry.............................................................................................................................................

Device Inquiry...........................................................................................................................................

Group Inquiry............................................................................................................................................

Table View.................................................................................................................................................

Work with Groups......................................................................................................................................

Change Password.....................................................................................................................................

Info............................................................................................................................................................

Sign off......................................................................................................................................................

Plug-in Support.........................................................................................................................................

Plug-in module MyPortal@Net.........................................................................................................

Chapter 9: Module - Web Administrator...........................................................................

Authentication...........................................................................................................................................

Work with Users........................................................................................................................................

Chapter 10: Module - Web Administrator User Guide.....................................................

Authorization level.....................................................................................................................................

Log in................................................................................................................................................

Log out.............................................................................................................................................

Send a message..............................................................................................................................

Change password............................................................................................................................

Reports of active alarms...................................................................................................................

Reports of ended alarms..................................................................................................................

Reports on alarms............................................................................................................................

Configuration of basic group members............................................................................................

Configuration of basic alternative devices........................................................................................

Configuration basic overview...........................................................................................................

Supervisor........................................................................................................................................

Work with scripts - activate script.....................................................................................................

Work with Scripts - End Script..........................................................................................................

Reporting active scripts....................................................................................................................

Reporting ended scripts...................................................................................................................

Administrator....................................................................................................................................

Send an SNMP trap.........................................................................................................................

Advanced configuration....................................................................................................................

Configuration of advanced facilities..................................................................................................

127
127
128
129
130
131
133
134
136
136
137
137
138
138
139
139
139
139
142
142
142
143
143

145
145
146

147
148
152
153
153
159
159
160
161
162
164
167
167
168
170
170
171
172
172
174
174

4 DECT Messenger Installation and Commissioning — Book 2 March 2012

Configuration of advanced devices..................................................................................................

Configuration of advanced groups...................................................................................................

Configuration of advanced users......................................................................................................

Expert...............................................................................................................................................

Chapter 11: Table: eASYNC................................................................................................

eASYNC parameters.................................................................................................................................

eASYNC_Site_id_n..........................................................................................................................

eASYNC_Area_id_n.........................................................................................................................

eASYNC_Type_str...........................................................................................................................

eASYNC_Provider_str......................................................................................................................

eASYNC_Password_str...................................................................................................................

eASYNC_COM_Port_str..................................................................................................................

eASYNC_Settings_str......................................................................................................................

eASYNC_Telnr_str...........................................................................................................................

eASYNC_Init_str..............................................................................................................................

eASYNC_Retry_intv_n.....................................................................................................................

eASYNC_Retry_count_n..................................................................................................................

eASYNC_Send_depth_n..................................................................................................................

eASYNC_Send_time_n....................................................................................................................

eASYNC_ALA_Prty_DTMF_Confirm_n...........................................................................................

eASYNC_Silence_intv_n..................................................................................................................

eASYNC_Comments_str..................................................................................................................

Chapter 12: Table: eBACKUP.............................................................................................

eBACKUP parameters..............................................................................................................................

BU_Site_id_n...................................................................................................................................

BU_From_Path_str...........................................................................................................................

BU_From_File_str............................................................................................................................

BU_To_Path_str...............................................................................................................................

BU_To_File_str.................................................................................................................................

BU_Comments_str...........................................................................................................................

Sample Data.............................................................................................................................................

Chapter 13: Table: eCAP_generic......................................................................................

eCAP_generic parameters........................................................................................................................

eCAPG_Inpgm_id_n........................................................................................................................

Chapter 14: Table: eDMSAPI..............................................................................................

eDMSAPI parameters...............................................................................................................................

eDMSAPI_site_id_n.........................................................................................................................

eDMSAPI_Area_id_n.......................................................................................................................

eDMSAPI_Seats_count_n................................................................................................................

eDMSAPI_eKERNEL_Seats_count_n.............................................................................................

eDMSAPI_External_Seats_count_n................................................................................................

eDMSAPI_External_Address_str.....................................................................................................

eDMSAPI_External_Port_str............................................................................................................

eDMSAPI_ALA_Prty_UMSG_n........................................................................................................

eDMSAPI_ALA_Prty_EMSG_n........................................................................................................

eDMSAPI_api_address_str..............................................................................................................

eDMSAPI _API_port_str...................................................................................................................

175
178
180
182

187
187
187
187
187
188
188
189
189
189
190
190
190
190
191
191
192
192

193
193
193
193
193
193
194
195
195

197
197
197

207
207
207
207
208
208
208
208
209
209
209
210
210

DECT Messenger Installation and Commissioning — Book 2 March 2012 5

eDMSAPI _PBX_address_str...........................................................................................................

eDMSAPI_PBX_port_str..................................................................................................................

eDMSAPI_PBX_type_str..................................................................................................................

eDMSAPI_PBX_licence_str.............................................................................................................

eDMSAPI_Guarding_Polling_intv_n................................................................................................

eDMSAPI_Guarding_Retry_intv_n...................................................................................................

eDMSAPI_Msg_dly_n......................................................................................................................

eDMSAPI_GeneralTimeOut_n.........................................................................................................

eDMSAPI_Ack2TimeOut_n..............................................................................................................

eDMSAPI_DataPathDelay_n...........................................................................................................

eDMSAPI_Comments_str................................................................................................................

Chapter 15: Table: eDMSAPI_INBOUND...........................................................................

eDMSAPI_inbound parameters................................................................................................................

eDMSAPII_Site_id_n........................................................................................................................

eDMSAPII_Area_id_n......................................................................................................................

eDMSAPII_Called_dev_str...............................................................................................................

eDMSAPII_Type_str.........................................................................................................................

eDMSAPII_Comments_str...............................................................................................................

Chapter 16: Table: eDMSAPI_INBOUND_EVENT.............................................................

eDMSAPI_inbound_event parameters.....................................................................................................

eDMSAPIIE_Site_id_n.....................................................................................................................

eDMSAPIIE_Area_id_n....................................................................................................................

eDMSAPIIE_Called_dev_str............................................................................................................

eDMSAPIIE_Calling_dev_str...........................................................................................................

eDMSAPIIE_Ala_id_Normal_n.........................................................................................................

eDMSAPIIE_Ala_id_Urgent_n.........................................................................................................

eDMSAPIIE_Comments_str.............................................................................................................

Chapter 17: Table: eDMSAPI_INBOUND_RESULT...........................................................

eDMSAPI _inbound_result parameters....................................................................................................

eDMSAPIIR_Site_id_n.....................................................................................................................

eDMSAPIIR_Area_id_n....................................................................................................................

eDMSAPIIR_IC_Called_dev_str......................................................................................................

eDMSAPIIR_Calling_dev_str...........................................................................................................

eDMSAPIIR_GRP_Name_str...........................................................................................................

eDMSAPIIR_Msg_str.......................................................................................................................

eDMSAPIIR_Descr_str.....................................................................................................................

eDMSAPIIR_Comments_str.............................................................................................................

Chapter 18: Table: eESPA...................................................................................................

eESPA parameters....................................................................................................................................

eESPA_Site_id_n.............................................................................................................................

eESPA_Area_id_n............................................................................................................................

eESPA_Link_Type_str......................................................................................................................

eESPA_ControlStation_b.................................................................................................................

eESPA_Polling_intv_n......................................................................................................................

eESPA_Polling_address_list_str......................................................................................................

eESPA_LocalAddress_n..................................................................................................................

eESPA_ExternalAddress_n..............................................................................................................

210
210
211
211
211
211
212
212
212
212
212

213
213
213
213
213
213
214

217
217
217
217
217
218
218
218
219

221
221
221
221
221
222
222
222
223
223

225
225
225
225
226
226
226
226
227
227

6 DECT Messenger Installation and Commissioning — Book 2 March 2012

eESPA_DataId_Group_str................................................................................................................

eESPA_Group_default_str...............................................................................................................

eESPA_DataId_Msg_str...................................................................................................................

eESPA_Msg_default_str...................................................................................................................

eESPA_DataId_Ala_descr_str..........................................................................................................

eESPA_Ala_descr_default_str.........................................................................................................

eESPA_Remove_after_str................................................................................................................

eESPA_NAK_retry_cnt_n.................................................................................................................

eESPA_Timeout_n...........................................................................................................................

eESPA_Handshaking_n...................................................................................................................

eESPA_OUT_Call_type_default_str.................................................................................................

eESPA_OUT_Nmbr_transm_default_str..........................................................................................

eESPA_Comments_str.....................................................................................................................

Chapter 19: Table: eESPA_OUTBOUND_CFG..................................................................

eESPA_outbond_cfg parameters..............................................................................................................

eESPAO_Site_id..............................................................................................................................

eESPAO_Area_id_n.........................................................................................................................

eESPAO_ALA_Prty_from_n.............................................................................................................

eESPAO_ALA_Prty_to_n.................................................................................................................

eESPAO_BeepCode_str..................................................................................................................

eESPAO_Priority_str........................................................................................................................

eESPAO_Comments_str..................................................................................................................

Chapter 20: Table: eIO_MODULE.......................................................................................

eIO_modules parameters..........................................................................................................................

eIOM_Site_id_n................................................................................................................................

eIOM_Area_id_n..............................................................................................................................

eIOM_Module_str.............................................................................................................................

eIOM_Type_str.................................................................................................................................

eIOM_Url_str....................................................................................................................................

eIOM_Contact_cnt_n.......................................................................................................................

eIOM_Comments_str.......................................................................................................................

Chapter 21: Table: eIO_AI...................................................................................................

eIO_AI parameters....................................................................................................................................

eIOAI_Site_id_n...............................................................................................................................

eIOAI_Area_id_n..............................................................................................................................

eIOAI_Module_str............................................................................................................................

eIOAI_Contact_str............................................................................................................................

eIOAI_Min_S_str..............................................................................................................................

eIOAI_Min_R_str..............................................................................................................................

eIOAI_Max_R_str.............................................................................................................................

eIOAI_Max_S_str.............................................................................................................................

eIOAI_ALA_Descr_str......................................................................................................................

eIOAI_GRP_Name_str.....................................................................................................................

eIOAI_MSG_str................................................................................................................................

eIOAI_Comments_str.......................................................................................................................

Chapter 22: Table: eIO_DI...................................................................................................

eIO_DI parameters....................................................................................................................................

227
229
229
231
231
233
233
234
234
235
235
236
237

239
239
239
239
239
240
241
241
241

243
243
243
243
243
244
244
244
245

247
247
247
247
247
248
248
249
249
250
250
251
251
251

255
255

DECT Messenger Installation and Commissioning — Book 2 March 2012 7

eIODI_Site_id_n...............................................................................................................................

eIODI_Area_id_n..............................................................................................................................

eIODI_Module_str............................................................................................................................

eIODI_Contact_str............................................................................................................................

eIODI_ContactType_str....................................................................................................................

eIODI_ALA_Descr_str......................................................................................................................

eIODI_GRP_Name_str.....................................................................................................................

eIODI_MSG_str................................................................................................................................

eIODI_Comments_str.......................................................................................................................

Chapter 23: Table: eIO_DO.................................................................................................

eIO_DO parameters..................................................................................................................................

eIODO_Site_id_n.............................................................................................................................

eIODO_Area_id_n............................................................................................................................

eIODO_Module_str..........................................................................................................................

eIODO_Contact_str..........................................................................................................................

eIODO_Seconds_n..........................................................................................................................

eIODO_Comments_str.....................................................................................................................

Chapter 24: Table: eKERNEL_AREA.................................................................................

eKERNEL_area parameters.....................................................................................................................

AREA_Site_id_n...............................................................................................................................

AREA_Area_id_n.............................................................................................................................

AREA_Area_Descr_str.....................................................................................................................

AREA_Area_Comments_str.............................................................................................................

Chapter 25: Table: eKERNEL_ALARM..............................................................................

eKERNEL_alarm parameters....................................................................................................................

ALA_id_n..........................................................................................................................................

ALA_Descr_str.................................................................................................................................

ALA_Remove_after_str....................................................................................................................

ALA_Prty_n......................................................................................................................................

ALA_to_ringing_n.............................................................................................................................

ALA_to_Connect_n..........................................................................................................................

ALA_to_Queued_n...........................................................................................................................

ALA_Silence_intv_n.........................................................................................................................

ALA_Scroll_state_str........................................................................................................................

ALA_Scroll_intv_n............................................................................................................................

ALA_Group_delivery_str..................................................................................................................

ALA_Confirm_action_str..................................................................................................................

ALA_Repeat_intv_n.........................................................................................................................

ALA_Length_n..................................................................................................................................

ALA_Trace_b....................................................................................................................................

ALA_Trace_dayToKeep_n................................................................................................................

ALA_Comments_str.........................................................................................................................

Chapter 26: Table: eKERNEL_DEVICE..............................................................................

eKERNEL_DEVICE parameters...............................................................................................................

DEV_site_id_n..................................................................................................................................

DEV_Area_id_n................................................................................................................................

DEV_id_str.......................................................................................................................................

255
255
255
256
256
256
257
257
257

259
259
259
259
259
260
260
260

263
263
263
263
264
264

265
265
265
267
268
269
269
269
270
270
270
271
271
271
272
272
272
273
273

277
277
277
277
278

8 DECT Messenger Installation and Commissioning — Book 2 March 2012

DEV_OUTPGM_str..........................................................................................................................

DEV_OUTPGM_facility_str..............................................................................................................

DEV_Visual_dnr_str.........................................................................................................................

DEV_Descr_str.................................................................................................................................

DEV_PinCode_str............................................................................................................................

DEV_Prty_n......................................................................................................................................

DEV_Retry_count_ALT_DEV_id_n..................................................................................................

DEV_Monitor_b................................................................................................................................

DEV_IoRegister_b............................................................................................................................

DEV_Div_Site_id_n..........................................................................................................................

DEV_Div_Area_id_n........................................................................................................................

DEV_Div_OUTPGM_Appl_str..........................................................................................................

DEV_Div_OUTPGM_Facility_str......................................................................................................

DEV_Ras_Site_b.............................................................................................................................

DEV_Ras_Area_b............................................................................................................................

DEV_Comments_str.........................................................................................................................

Chapter 27: Table: eKERNEL_DEVICE_ALT.....................................................................

eKERNEL_DEVICE_ALT parameters.......................................................................................................

ALT_Dev_Site_id_n..........................................................................................................................

ALT_Dev_Area_id_n........................................................................................................................

ALT_Dev_id_str................................................................................................................................

ALT_OUTPGM_Appl_str..................................................................................................................

ALT_Sequence_n.............................................................................................................................

ALT_Alt_DEV_Site_id_n...................................................................................................................

ALT_Alt_DEV_area_id_n..................................................................................................................

ALT_Alt_dev_id_str..........................................................................................................................

ALT_Alt_OUTPGM_Appl_str............................................................................................................

ALT_Alt_OUTPGM_Facility_str........................................................................................................

ALT_descr_str..................................................................................................................................

ALT_Comments_str..........................................................................................................................

Chapter 28: Table: eKERNEL_DEVICE_FORMAT.............................................................

eKERNEL_DEVICE_FORMAT parameters..............................................................................................

FMT_OUTPGM_Appl_str.................................................................................................................

FMT_OUTPGM_Facility_str.............................................................................................................

FMT_Bytes_line1_n.........................................................................................................................

FMT_Bytes_line2_n.........................................................................................................................

FMT_Bytes_line3_n.........................................................................................................................

FMT_Page_ind_n.............................................................................................................................

FMT_Page_more_ind_n...................................................................................................................

FMT_Concatination_b......................................................................................................................

FMT_Scroll_depth_n........................................................................................................................

FMT_AllowEmergency_b.................................................................................................................

FMT_Descr_str.................................................................................................................................

FMT_Comments_str.........................................................................................................................

Chapter 29: Table: eKERNEL_GROUP..............................................................................

eKERNEL_GROUP parameters...............................................................................................................

GRP_id_str.......................................................................................................................................

278
279
279
279
279
280
280
281
281
281
281
282
282
282
282
283

285
285
285
285
285
286
286
286
286
286
287
287
287
287

289
289
289
289
290
290
291
291
291
292
292
292
293
293

295
295
295

DECT Messenger Installation and Commissioning — Book 2 March 2012 9

GRP_InPGM_id_n............................................................................................................................

GRP_Name_str................................................................................................................................

GRP_Descr_str................................................................................................................................

GRP_Comments_str........................................................................................................................

Chapter 30: Table: eKERNEL_GROUP_AUTH..................................................................

eKERNEL_GROUP_AUTH parameters....................................................................................................

GRPA_GRP_id_str...........................................................................................................................

GRPA_UserID_str............................................................................................................................

GRPA_Comments_str......................................................................................................................

Chapter 31: Table: eKERNEL_GROUP_MEMBER............................................................

eKERNEL_GROUP_MEMBER parameters..............................................................................................

GRPM_GRP_id_str..........................................................................................................................

GRPM_Dev_id_str...........................................................................................................................

GRPM_Dev_Site_id_n.....................................................................................................................

GRPM_Dev_Area_id_n....................................................................................................................

GRP_OUTPGM_Appl_str.................................................................................................................

GRP_From_str.................................................................................................................................

GRP_To_str......................................................................................................................................

GRP_Mon_b.....................................................................................................................................

GRP_Tue_b......................................................................................................................................

GRP_Wed_b....................................................................................................................................

GRP_Thu_b.....................................................................................................................................

GRP_Fri_b.......................................................................................................................................

GRP_Sat_b......................................................................................................................................

GRP_Sun_b.....................................................................................................................................

GRP_Holiday_b................................................................................................................................

GRPM_Activate_timestamp_str.......................................................................................................

GRPM_Desactivate_timestamp_str.................................................................................................

GRP_Comments_str........................................................................................................................

Chapter 32: Table: eKERNEL_GUARDING........................................................................

eKERNEL_GUARDING parameters.........................................................................................................

GUA_INPPGM_id_n.........................................................................................................................

GUA_From_str.................................................................................................................................

GUA_To_str......................................................................................................................................

GUA_Mon_b.....................................................................................................................................

GUA_Tue_b......................................................................................................................................

GUA_Wed_b....................................................................................................................................

GUA_Thu_b.....................................................................................................................................

GUA_Fri_b.......................................................................................................................................

GUA_Sat_b......................................................................................................................................

GUA_Sun_b.....................................................................................................................................

GUA_Timeout_n...............................................................................................................................

GUA_msg_str...................................................................................................................................

GUA_GRP_Name_str......................................................................................................................

GUA_ALA_id_n................................................................................................................................

GUA_Comments_str........................................................................................................................

Chapter 33: Table: eKERNEL_HOLIDAY...........................................................................

296
296
297
297

299
299
299
299
300

301
301
301
302
303
303
303
304
304
305
305
305
305
306
306
306
306
307
307
307

309
309
309
309
310
310
310
311
311
311
311
311
312
312
312
312
313

315

10 DECT Messenger Installation and Commissioning — Book 2 March 2012

eKERNEL_HOLIDAY parameters.............................................................................................................

Holiday_str.......................................................................................................................................

Holiday_Comments_str....................................................................................................................

Chapter 34: Table: eKERNEL_INPGM...............................................................................

eKERNEL_INPGM parameters.................................................................................................................

INPGM_id_n.....................................................................................................................................

INPGM_Site_id_n.............................................................................................................................

INPGM_Area_id_n...........................................................................................................................

INPGM_Appl_str..............................................................................................................................

INPGM_Manufacturer_str................................................................................................................

INPGM_Model_str............................................................................................................................

INPGM_Bidir_b................................................................................................................................

INPGM_Resource_str......................................................................................................................

INPGM_Settings_str.........................................................................................................................

INPGM_AutoCreateGRP_b..............................................................................................................

INPGM_Default_DEV_OUTPGM_str...............................................................................................

INPGM_Default_DEV_OUTPGM_facility_str...................................................................................

INPGM_Descr_str............................................................................................................................

INPGM_Comments_str....................................................................................................................

Chapter 35: Table: eKERNEL_MESSAGE_FORMAT........................................................

eKERNEL_MESSAGE_FORMAT parameters..........................................................................................

Msg_Ala_id_n...................................................................................................................................

Msg_Msg_str....................................................................................................................................

Msg_VBVoice_phrase_str................................................................................................................

Msg_descr_str..................................................................................................................................

Msg_Comments_str.........................................................................................................................

Chapter 36: Table: eKERNEL_SITE...................................................................................

eKERNEL_SITE parameters.....................................................................................................................

CFG_site_id_n.................................................................................................................................

Chapter 37: Table: eKERNEL_TCPCLIENT.......................................................................

eKERNEL-TCPCLIENT parameters.........................................................................................................

TCPCLIENT_site_id_n.....................................................................................................................

Chapter 38: Table: eLOCATION..........................................................................................

eLOCATION parameters...........................................................................................................................

eLOC_Site_id_n...............................................................................................................................

eLOC_Area_id_n..............................................................................................................................

eLOC_LA_address_str.....................................................................................................................

eLOC_LA_port_str...........................................................................................................................

eLOC_GeneralTimeOut_n................................................................................................................

eLOC_Retry_count_n.......................................................................................................................

eLOC_Retry_intv_n..........................................................................................................................

eLOC_Polling_intv_n........................................................................................................................

eLOC_Comments_str.......................................................................................................................

Chapter 39: Table: eLOCATION INBOUND RESULT.........................................................

eLOCATION_INBOUND_RESULT parameters........................................................................................

eLOCIR_Inpgm_id_n........................................................................................................................

eLOCIR_Called_dev_str..................................................................................................................

315
315
316

317
317
317
318
318
318
319
319
320
320
321
321
322
322
322
323

325
325
325
326
326
326
327

329
329
329

337
337
337

343
343
343
343
343
344
344
344
345
345
345

347
347
347
347

DECT Messenger Installation and Commissioning — Book 2 March 2012 11

eLOCIR_Calling_dev_str..................................................................................................................

eLOCIR_eLOC_Site_id_n................................................................................................................

eLOCIR_eLOC_Area_id_n...............................................................................................................

eLOCIR_GRP_Name_str.................................................................................................................

eLOCIR_Msg_str..............................................................................................................................

eLOCIR_Comments_str...................................................................................................................

Chapter 40: Table: eLOCATION RPN.................................................................................

eLOCATION_RPN parameters.................................................................................................................

eLOCRPN_Site_id_n.......................................................................................................................

eLOCRPN_Area_id_n......................................................................................................................

eLOCRPN_RPN_str.........................................................................................................................

eLOCRPN_Message_str..................................................................................................................

eLOCRPN_Comments_str...............................................................................................................

Chapter 41: Table: eOAI......................................................................................................

eOAI parameters.......................................................................................................................................

eOAI_Site_id_n................................................................................................................................

eOAI_Area_id_n...............................................................................................................................

eOAI_Framework_Address_str........................................................................................................

eOAI_Framework_Port_n.................................................................................................................

eOAI_ALA_Prty_DTMF_Confirm_n.................................................................................................

eOAI_Silence_intv_n........................................................................................................................

eOAI_Comments_str........................................................................................................................

Chapter 42: Table: eOAP....................................................................................................

eOAP parameters.....................................................................................................................................

eOAP_Site_id_n...............................................................................................................................

eOAP_Area_id_n.............................................................................................................................

eOAP_Framework_Address_str.......................................................................................................

eOAP_Framework_Port_n...............................................................................................................

eOAP_ALA_Prty_DTMF_Confirm_n................................................................................................

eOAP_Silence_intv_n......................................................................................................................

eOAP_Comments_str......................................................................................................................

Chapter 43: Table: eSMTP_CLIENT...................................................................................

eSMTP_CLIENT parameters....................................................................................................................

eSMTP_Site_id_n............................................................................................................................

eSMTP_Area_id_n...........................................................................................................................

eSMTP_srv_ip_str............................................................................................................................

eSMTP_srv_port_str........................................................................................................................

eSMTP_srv_domain_str...................................................................................................................

eSMTP_ALA_Prty_DTMF_Confirm_n..............................................................................................

eSMTP_Silence_intv_n....................................................................................................................

eSMTP_From_address_str..............................................................................................................

eSMTP_Comments_str....................................................................................................................

Chapter 44: Table: eSMTP_SERVER.................................................................................

eSMTP_SERVER parameters..................................................................................................................

eSMTP_Site_id_n............................................................................................................................

eSMTPS_Area_id_n.........................................................................................................................

eSMTPS_Email_dir_str....................................................................................................................

348
348
348
348
349
349

351
351
351
351
351
352
352

353
353
353
353
353
353
354
354
354

355
355
355
355
355
355
356
356
356

357
357
357
357
357
358
358
358
359
359
359

361
361
361
361
361

12 DECT Messenger Installation and Commissioning — Book 2 March 2012

eSMTPS_Poll_intv_n.......................................................................................................................

eSMTPS_Email_dir_processed.......................................................................................................

eSMTPS_Email_keep_processed_n................................................................................................

eSMTPS_Email_dir_error_str..........................................................................................................

eSMTPS_Email_keep_error_n.........................................................................................................

eSMTPS_Delivery_text_str..............................................................................................................

eSMTPS_NonDelivery_text_str........................................................................................................

eSMTPS_ALA_id_n.........................................................................................................................

eSMTPS_Comments........................................................................................................................

Chapter 45: Table: eWEB....................................................................................................

eWEB parameters.....................................................................................................................................

eWEB_Address_str..........................................................................................................................

eWEB_Site_id_n..............................................................................................................................

eWEB_Area_id_n.............................................................................................................................

eWEB_eKERNEL_address_str........................................................................................................

eWEB_Branding_str.........................................................................................................................

eWEB_Comments_str......................................................................................................................

Chapter 46: Table: eWEB_SCRIPT....................................................................................

eWEB parameters.....................................................................................................................................

WSC_Site_id_n................................................................................................................................

WSC_Area_id_n...............................................................................................................................

WSC_Script_id_n.............................................................................................................................

WSC_Script_Descr_str....................................................................................................................

WSC_GRP_Name_str......................................................................................................................

WCS_ALA_id_n...............................................................................................................................

WSC_Msg_str..................................................................................................................................

WSC_Min_dev_cnt_str.....................................................................................................................

WSC_Max_Active_n........................................................................................................................

WSC_Currently_Active_n.................................................................................................................

WSCA_Comments_str.....................................................................................................................

Chapter 47: Table: eWEB_SCRIPT_SET_AUTH...............................................................

eWEB_SCRIPT_SET_AUTH parameters.................................................................................................

WSSA_Site_id_n..............................................................................................................................

WSSA_Area_id_n............................................................................................................................

WSSA_Script_id_n...........................................................................................................................

WSSA_UserID_str............................................................................................................................

WSSA_Comments_str.....................................................................................................................

Chapter 48: Table: eWEB_SCRIPT_TRACE_AUTH..........................................................

eWEB_SCRIPT_TRACE_AUTH parameters............................................................................................

WSTA_Site_id_n..............................................................................................................................

WSTA_Area_id_n.............................................................................................................................

WSTA_Script_id_n...........................................................................................................................

WSTA_UserID_str............................................................................................................................

WSTA_Auth_str................................................................................................................................

WSTA_Comments_str......................................................................................................................

Chapter 49: Table: eWEB_SCRIPT_CANCEL_AUTH.......................................................

eWEB_SCRIPT_CANCEL_AUTH parameters.........................................................................................

362
362
363
363
363
364
364
364
364

365
365
365
365
366
366
366
366

367
367
367
367
367
368
368
368
369
369
369
369
370

371
371
371
371
371
372
372

373
373
373
373
374
374
374
374

375
375

DECT Messenger Installation and Commissioning — Book 2 March 2012 13

WSCA_Site_id_n..............................................................................................................................

WSCA_Area_id_n............................................................................................................................

WSCA_Script_id_n...........................................................................................................................

WSCA_UserID_str...........................................................................................................................

WSCA_Comments_str.....................................................................................................................

Chapter 50: Table: eWEB_SNDGRPMSG..........................................................................

eWEB_SNDGRPMSG parameters...........................................................................................................

WGM_Site_id_n...............................................................................................................................

WGM_Area_id_n..............................................................................................................................

WGM_GRP_Name_str.....................................................................................................................

WGM_Sequence_n..........................................................................................................................

WGM_Message_str..........................................................................................................................

WGM_AlA_id_n................................................................................................................................

WGM_Comments_str.......................................................................................................................

Chapter 51: Table: eWEB_SNDUSRMSG..........................................................................

eWEB_SNDUSRMSG parameters...........................................................................................................

WUM_User_id_str............................................................................................................................

WUM_Sequence_n..........................................................................................................................

WUM_Message_str..........................................................................................................................

WUM_AlA_id_n................................................................................................................................

WGM_Comments_str.......................................................................................................................

Chapter 52: Table: eWEB_TOC..........................................................................................

eWEB_TOC parameters...........................................................................................................................

WTC_Site_id_n................................................................................................................................

WTC_Group_n.................................................................................................................................

WTC_Item_n....................................................................................................................................

WTC_Language_str.........................................................................................................................

WTC_Text_str...................................................................................................................................

WTC_Link_str...................................................................................................................................

WTC_Sec_n.....................................................................................................................................

WTC_Comments_str........................................................................................................................

Chapter 53: Table: eWEB_USER_AUTH............................................................................

EWEB_USER_AUTH parameters.............................................................................................................

USERA_UserID_str..........................................................................................................................

USERA_Password_str.....................................................................................................................

USERA_Sec_level_n.......................................................................................................................

USERA_Description_str...................................................................................................................

USERA_Email_str............................................................................................................................

USERA_Allobj_b..............................................................................................................................

USERA_Secadm_b..........................................................................................................................

USERA_Service_b...........................................................................................................................

USERA_Language_str.....................................................................................................................

USERA_Comments_str....................................................................................................................

Index.....................................................................................................................................

375
375
375
376
376

377
377
377
377
377
378
378
378
379

381
381
381
381
382
382
382

385
385
385
385
385
386
386
386
387
388

391
391
391
391
392
392
392
393
393
393
394
396
397

14 DECT Messenger Installation and Commissioning — Book 2 March 2012

Chapter 1: Module - eSMTP

The eSMTP module is an output program that receives message requests from the eKERNEL module.
The eSMTP connects to an SMTP server, and delivers mail requests to the mail server according to the
RFC821 specifications. This involves a sockets connection between eSMTP and the SMTP server of
choice. For such a connection, eSMTP is TCP client and the SMTP server is TCP server, listening on port

25.

Initialization

The eSMTP module is started by means of a shortcut.

keywords on page 15 shows an example of the required keywords:

Figure 1: Example of required keywords

The following keywords are used:

• Site
The Site keyword denotes the site that is assigned to the eSMTP module.

• eKERNEL address
The eKERNEL address keyword denotes the IP address that is assigned to the eKERNEL

module. The eSMTP contacts this IP address to connect to the eKERNEL.

• eKERNEL por
The eKERNEL port keyword denotes the port number that is assigned in the configuration

for the eSMTP client instance.

Figure 1: Example of required

On startup, the eSMTP application attempts to connect to the eKERNEL. This is performed
based upon the address and port information obtained from the shortcut.

At connection, the eSMTP requests the eKERNEL to provide additional configuration settings.
This is known as a configuration request. The eKERNEL in turn authenticates the client and
responds with a configuration reply.

Figure 2: eSMTP configuration request on page 16 shows the configuration request.

DECT Messenger Installation and Commissioning — Book 2 March 2012 15

Module - eSMTP

Figure 2: eSMTP configuration request

When the configuration is received, a window similar to the one shown Figure 3: Configuration

information on page 16 opens. The configuration can be viewed in the Connections tab.

Figure 3: Configuration information

16 DECT Messenger Installation and Commissioning — Book 2 March 2012

Comments? [e-mail]

Output program activity

The eSMTP module is now ready to receive message requests from eKERNEL. These
requests are handled on a first-in first-out basis.

Output program activity

The requests are received in the format shown in
page 17.

Figure 4: Message request format

The message requests are executed one at a time, by means of a TCP sockets connection to
the SMTP server of choice. The actual dialog box with the SMTP server can be monitored
through the eSMTP tab, as shown in

Figure 5: eSMTP tab on page 17.

Figure 4: Message request format on

Figure 5: eSMTP tab

The eSMTP tab provides an overview of the requests that are waiting to be processed. This
is visible in the top area (referred to as the job queue). Requests are handled as follows:

DECT Messenger Installation and Commissioning — Book 2 March 2012 17

Module - eSMTP

Request handling

1. The request is analyzed and the required keywords are extracted and shown to the
right.

The left-hand side of the window shows the actual dialog with the SMTP server . See

Figure 6: Request queue with extracted keywords on page 18 for an example of

an active message.

Figure 6: Request queue with extracted keywords

2. The eSMTP module sends the status of the request back to the eKERNEL. This
status can either indicate a positive acknowledge or a negative acknowledge.

The format of the message reply is shown in

Figure 7: Message reply format on

page 18.

Figure 7: Message reply format

3. The e-mail message is delivered to the mailbox of the destination user.
Note that intermediate processing on the external SMTP server or servers is

responsible for message delivery. This process is completely out of the control of
the eSMTP application.

Figure 8: Example of mail produced by eSMTP module on page 19 shows an

example of the mail that is produced by the eSMTP module, when viewed using
Microsoft Outlook Express.

18 DECT Messenger Installation and Commissioning — Book 2 March 2012

Comments? [e-mail]

Logging

Figure 8: Example of mail produced by eSMTP module

Figure 8: Example of mail produced by eSMTP module on page 19 shows an

example of the raw data of the mail that is produced by the eSMTP module.

Figure 9: Raw data of mail produced by eSMTP module

Logging

The eSMTP application provides logging both on-screen and on disk.

Figure 10: eSMTP on-screen logging on page 20 shows the on-screen logging, displayed

on the Logging tab.

DECT Messenger Installation and Commissioning — Book 2 March 2012 19

Module - eSMTP

Figure 10: eSMTP on-screen logging

The following two figures show an example of a log file on disk, as viewed with a text editor.

20 DECT Messenger Installation and Commissioning — Book 2 March 2012

Comments? [e-mail]

Logging

Figure 11: Log files on hard disk — part 1

DECT Messenger Installation and Commissioning — Book 2 March 2012 21

Module - eSMTP

Figure 12: Log files on hard disk — part 2

Relaying and Routing

Important:

A common configuration error, related to relaying and routing settings, occurs when eSMTP
tries to deliver a message to a mail destination user that is not residing in the same domain,
as shown in Figure 13: Relaying and Routing error on-screen on page 23.

22 DECT Messenger Installation and Commissioning — Book 2 March 2012

Comments? [e-mail]

Relaying and Routing

Figure 13: Relaying and Routing error on-screen

The error is usually recorded in the log files with a message similar to the one shown in Figure

14: Relaying error log (relay failed) on page 23.

Figure 14: Relaying error log (relay failed)

Other messages can be shown instead, for example, 550 - prohibited, 550 - Unable to relay,
and so on.

To correct this issue, consult with the system administrator regarding the rights granted for
routing and relaying in the module. Avaya recommends that the IP address of eSMTP be
defined in the SMTP server of the mail platform, so that eSMTP is allowed to send mail to
destinations that are not in the local domain.

The related configuration issues are beyond the scope of this document. In the following pages,
configuration information is shown for illustration only. Look for a more detailed discussion of
relaying and routing issues in the official documentation for your SMTP server (Windows 2000,
Exchange, Domino, iSeries 400, and so on).

DECT Messenger Installation and Commissioning — Book 2 March 2012 23

Module - eSMTP

Windows SMTP server

In Windows SMTP Server (part of the Internet Information Server), you can for instance grant
access by clicking Start on the Windows task-bar, and choosing Settings > Control Panel >
Administrative Tools > Properties > Internet Service Manager.

Figure 15: Setting SMTP relay on page 24 illustrates the settings needed to grant the SMTP

server access to relay from both 127.0.0.1 and 10.110.50.138. These addresses are the
addresses where eSMTP modules reside.

Figure 15: Setting SMTP relay

eSMTP can send mail to users that do not reside in the local domain. This is indicated in the
log as shown in Figure 16: Relaying successful on page 24.

Figure 16: Relaying successful

24 DECT Messenger Installation and Commissioning — Book 2 March 2012

Comments? [e-mail]

Domino (Lotus Notes)

Relaying and Routing

The same techniques discussed for
on other SMTP servers. For example, in Domino (Lotus Notes), you can allow inbound SMTP
requests from other parties (eSMTP).

To configure inbound SMTP options, click Router/SMTP > Restrictions and Controls >
SMTP Inbound Controls > Allows messages only from

external hosts to be sent to external Internet domains on page 25 illustrates the settings

needed to allow messages from external hosts to be sent to external Internet domains.

Windows SMTP server on page 24 can be implemented

Figure 17: Enable messages from

Figure 17: Enable messages from external hosts to be sent to external Internet domains

Consult with your network administrator for more information on configuration aspects and
network design.

DECT Messenger Installation and Commissioning — Book 2 March 2012 25

Module - eSMTP

26 DECT Messenger Installation and Commissioning — Book 2 March 2012

Comments? [e-mail]

Chapter 2: Module - eSMTP_server

The eSMTP_server module is a member of the input program family. Therefore, the eSMTP_server is
capable of generating alarms to eKERNEL.

The name eSMTP_server can be rather confusing. In fact, there is no SMTP server functionality
implemented in the module. This means the application is not acting as an SMTP server, and is not
listening on port 25 for inbound SMTP requests.

The module eSMTP_server must always be seen in conjunction with the SMTP Server component that
is shipped with Windows, as part of the Internet Information Server software.

The actual role of SMTP server (handling inbound sockets connections on port 25) is played by the
Microsoft component. This component stores inbound mails in a directory structure, as specified during
configuration of the Microsoft component.

A typical configuration sends inbound mails to the directory c:\inetpub\mailroot\drop.
These e-mail files are in fact readable text-files that can be opened with a text editor, such as Notepad.

Figure 18: Example of inbound e-mail on page 28 shown an example of an inbound e-mail:

DECT Messenger Installation and Commissioning — Book 2 March 2012 27

Module - eSMTP_server

Figure 18: Example of inbound e-mail

Important:

There are many competing specifications for mail formatting. A basic implementation is specified in
RFC821. Many other specifications were added, for example, RFC1251 described the MIME format.
The current release of eSMTP_server is not designed to be fully compatible with all available
functionality embedded in e-mail messages. Future releases of the eSMTP_server can be enhanced
with, for instance, functionality that is capable of detaching media streams (for example, BASE64
encoded audio/wave contents).

28 DECT Messenger Installation and Commissioning — Book 2 March 2012

Comments? [e-mail]

Keyword processing

For the purpose of illustration, examples in this chapter ignore all mail contents, and process
only the following keywords:

• x-sender. The value of the x-sender tag is stored.

• x-receiver. The value of the x-receiver tag is stored.

• Subject. The value of the Subject: tag is stored.

Because the x-sender and x-receiver tags are Microsoft proprietary , the module eSMTP_server
also looks for Fromand Tokeywords, if the x-sender and x-receiver tags are missing. Although
not officially supported, it is possible to use the eSMTP_server in environments that work with
other SMTP Servers than the one officially supported (Microsoft Internet Information Server).

The information in Figure 19: Keyword processing of selected e-mail tags on page 29 is
stored for further processing.

Keyword processing

Figure 19: Keyword processing of selected e-mail tags

Initialization

The eSMTP_server is started by means of a shortcut. This shortcut contains required
parameters illustrated in

Figure 20: Shortcut parameters

The following keywords are used:

• Site
The Site keyword denotes the site that is assigned to the eSMTP_server module.

• eKERNEL

Figure 20: Shortcut parameters on page 29.

DECT Messenger Installation and Commissioning — Book 2 March 2012 29

Module - eSMTP_server

The eKernel address keyword denotes the IP address that is assigned to the eKERNEL
module. The eSMTP_server contacts this IP address to connect to the eKERNEL.

• eKERNEL Port
The eKernel Port keyword denotes the port number that is assigned in the configuration

for the eSMTP_server instance.

On startup, the eSMTP_server application attempts to connect to the eKERNEL, as shown in

Figure 21: eKERNEL connection attempt on page 30. This is performed based upon the

address and port information obtained from the Shortcut.

Figure 21: eKERNEL connection attempt

At connection, the eSMTP_server requests the eKERNEL to provide additional configuration
settings, as shown in Figure 22: Configuration request on page 31. The eKERNEL
authenticates the client and responds with a configuration reply, as shown in Figure 23:

Configuration reply on page 31.

30 DECT Messenger Installation and Commissioning — Book 2 March 2012

Comments? [e-mail]