Avaya D100 Installation And Administration Manual

IP Office D100 SIP Wireless Terminal
Installation and Administration Guide

December 2012

Issue 2.3

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D100 SIP Wireless Terminal Installation and Administration Guide December 2012 3

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Contents

Chapter 1: Overview...........................................................................................................

Phone functionality....................................................................................................................................

Capacity and performance........................................................................................................................

Chapter 2: Hardware and display elements......................................................................

Base station..............................................................................................................................................

Handset.....................................................................................................................................................

Repeater...................................................................................................................................................

Charge unit................................................................................................................................................

Headset.....................................................................................................................................................

Upgrade Jig...............................................................................................................................................

Display properties.....................................................................................................................................

Chapter 3: System configuration.......................................................................................

IP Office deployment scenarios................................................................................................................

Configuring the D100 using IP Office Manager.........................................................................................

Configuring the base station.............................................................................................................

Configuring the extensions...............................................................................................................

Configuring the static IP parameters for the base station................................................................

Configuring the D100 using the Base Station Web Management Interface..............................................

Chapter 4: Hardware preparation and installation...........................................................

Overview...................................................................................................................................................

Site planning.....................................................................................................................................

Base station installation....................................................................................................................

Handset registration.........................................................................................................................

Signal strength survey......................................................................................................................

Repeater installation.........................................................................................................................

Chapter 5: Coverage information......................................................................................

Out of range..............................................................................................................................................

Chapter 6: Administration and maintenance....................................................................

Overview...................................................................................................................................................

System Status Application................................................................................................................

Administration on the handset..........................................................................................................

Base Station Web Management Interface........................................................................................

Updating base station firmware........................................................................................................

Updating handset firmware..............................................................................................................

Chapter 7: Factory settings................................................................................................

Resetting the base station to factory default.............................................................................................

Resetting the base station using System Status Application...........................................................

Resetting the base station using the Base Station Web Management Interface.............................

Resetting the base station using the base station............................................................................

Chapter 8: Accessories......................................................................................................

Chapter 9: Troubleshooting...............................................................................................

Changed IP parameters and lost connectivity to the base station............................................................

Configuring parameters using the Base Station Web Management Interface..........................................

Handset display reads “Duplicate IP Address”.........................................................................................

7
8
9

11
11
12
13
14
14
15
15

19
19
21
22
23
25
26

29
29
30
36
43
46
47

53
53

55
55
56
59
71
75
76

79
80
80
81
81

83
85

85
85
86

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 5

Handset display reads “No Service”..........................................................................................................

Handset display reads “Searching”...........................................................................................................

Handset not recognized by the upgrade firmware....................................................................................

Maintenance Mode....................................................................................................................................

Repeater registration failure......................................................................................................................

Unknown DECT PIN.................................................................................................................................

Unknown IP address.................................................................................................................................

Index.....................................................................................................................................

86
86
87
87
88
88
88
89

6 D100 SIP Wireless Terminal Installation and Administration Guide December 2012

Chapter 1: Overview

The D100 SIP Wireless Terminal is a cordless phone system that is adapted for IP Office. The D100
solution delivers the productivity-boosting benefits of IP and wireless communications across multiple
offices in a convenient, lightweight handset. The D100 is a highly functional wireless solution with
scalability to support large numbers of users. A single base station can support up to eight handsets, with
each handset supporting five calls. Each IP Office can support up to four base stations.

The D100 base station and D160 handset extensions are configured using IP Office Manager . While some
administrative options are available using the handset, the preferred method of configuration is through
IP Office Manager. Use System Status Application to administer the D100 and view configuration
details.

The critical factor for installation is the location of the base station, which emits the wireless signal range
up to 350 feet (100 metres) indoors. You can extend this range using repeaters.

Before you begin, ensure that you have the required hardware and the latest firmware. Also ensure that
your users have an applicable license.

Licensing

Each D160 handset user requires an A vaya IP Endpoint license. Any additional license, such as a Power
or Mobile user license, determines the additional features available to that user. The user consumes the

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 7

Overview

license while they are logged in and they stop consuming the license when they log out. The user does
not require licensing specific to the base station.

Other factors

In ideal open field conditions, the range between a phone and a standard base station can be up to 700
feet (200 meters). However, in indoor conditions with obstacles absorbing signal strength and reflected
signals giving increased error rates, the range is more realistically between 100 to 350 feet (30 to 100
meters).

In practice, no rules or guarantees can be given for base station coverage. Too many factors that are
unique to each site can affect coverage. For more information, see
page 37. See also

Site planning on page 30.

Base station installation scenarios on

Phone functionality

The following table summarizes the phone functions available on the D100.

Category Support

Telephony

• Account Code Entry

• Automatic Callback

• Automatic Intercom - Dial
voice call

• After Call Work

• Button Programming

• Call Forward

• Call Log

• Call Pickup Any

• Call Park

• Call Record

• Conference

• Conference Meet Me

• Directed Call Pickup

• Do Not Disturb

• Emergency call

• Extension Login/Logout

• Follow Me Here/To

• Forward All

• Group Page

• Group Pickup

• Hot Desking

• Make and drop call

• Mute

• Private Call

• Relay On/Pulse

• Redial

• Remote Park

• Retrieve Call

• Speed Dial

• Stamp Log

• Transfer

• Twinning

• Voicemail

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Category Support

Language

• English

Capacity and performance

• German

• French

• Italian

Ethernet 10/100 Mbps, half/full duplex, auto-negotiation
Network TCP, UDP, IP, DHCP, HTTP (future support planned for VLAN, 802.1x

and SNMP).

DoS Attack
Protection

Codec G.711
Handset You can connect up to eight handsets to a single base station.

• LAND attack

• Ping Of Death

Capacity and performance

• Spanish

• SYN flooding attack

• ARP attack

Capacity and performance specifications for the D100 appear below.

Base station capacity and performance

Item

Cell radius 100 to 350 feet (30 to 100 metres) indoors
Maximum number of base stations per IP

Office
Maximum number of handsets that can

belong to a base station
Maximum simultaneous calls per base

station
Maximum number of repeaters per base

station
Maximum number of entries for global

directory
Maximum number of entries for local

directory

4 base stations

8 handsets

40 calls (5 calls per handset)

6

100

100 entries per handset

Value

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 9

Overview

Item Value

Maximum number of call logs 100 logs per handset (for both incoming and

outgoing calls)

Handset capacity and performance

Item Value

Maximum simultaneous calls per handset 5 calls
Average talk time (with new battery) 16 hours
Average standby time (with new battery) 168 hours

Repeater capacity and performance

Item Value

Cell radius 100 to 350 feet (30 to 100 metres) indoors
Maximum number of repeaters per base

station
Maximum number of linked repeaters 3
Maximum number of channels per repeater 4

6

Note that calls carried from linked repeater
consumes channels.

Limitations

• There is currently no support for DTMF over SIP Info.

• There is currently no support for Account Code Entry using a soft key.

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Chapter 2: Hardware and display elements

Base station

No. Label Description

1 Reset button hole Press and hold for five seconds to reset the base

station.

2 Registration button Press and hold until the base station LED flashes to

register the base station with IP Office.
Hold this button for three seconds when registering
handsets.

For more information, see the following:

• Capacity and performance on page 9

• Base station installation on page 36

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 11

Hardware and display elements

• Performing a base station survey on page 35

• Signal strength survey on page 46

• Reset base station on page 63

Updating base station firmware on page 75

•

• Handset registration on page 43

Handset

No. Label Description

1 Up/Down keys Use the Up/Down keys to control the speaker and ringer

volume.
Y ou can also use these keys to correct name and number

entry when programming a speed dial button.
2 Mute key Use the Mute key to mute the handset microphone.
3 Soft keys (S1–S4) Use a soft key to activate the option listed directly above

the key on the display. The D160 has four soft keys.

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No. Label Description

Repeater

For more information, see the following:

Repeater

4 Off-Hook/Handsfree

key
5 On-Hook key Use the On-Hook key to end a call or to exit a menu.
6 Dialpad Use the Dialpad to make calls, to enter contact phone

7 Function keys (F1–F8) Use a function key to activate the feature assigned to that

Use the Off-Hook/Handsfree key to answer a call or to
enter the handsfree mode.

numbers and names, and to navigate through contacts
and call logs.

function key. The D160 has eight configurable function
keys.

• Capacity and performance on page 9

•

Powering the handset on page 43

• Handset registration on page 43

• Updating handset firmware on page 76

Repeaters effectively extend the range of the base station by 100 to 350 feet (30 to 100 metres)
indoors.

For more information, see the following:

• Capacity and performance on page 9

• Repeater installation on page 47

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 13

Hardware and display elements

• Repeater registration on page 48

• Signal strength survey on page 46

Charge unit

The following image shows the charge unit from three different angles. Note that you can leave
the handset in the charge unit when it is not in use.

Headset

To use a headset, plug the headset into the headset jack during the talk or handsfree modes.
While using a headset, you can switch between the talk mode and the handsfree mode, but
the headset mode remains active until you unplug the headset.

No. Label Description

1 Rechargeable battery

slot
2 Cradle To hold the handset upright while it charges.
3 Blue handset LED To indicate when the handset is placed in the charge

4 Blue battery LED To indicate when the battery slot is in use.
5 Battery slot tab T o lock the rechargeable battery in place. Press down on

To recharge a spare D100 battery.

unit.

this tab to unlock and remove the battery.

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Upgrade Jig

You require the Upgrade Jig to update the handset firmware.

For more information, see Updating handset firmware on page 76.

Upgrade Jig

Display properties

The following sections describe the display properties for the handset LCD as well as the base
station, charger, and repeater LEDs.

Handset LCD

The handset LCD consists of three rows. The top row consists of six icons while the remaining
two rows consist of 24 alphanumeric characters.

The following tables describe the icons and soft key options visible on the handset LCD.

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 15

Hardware and display elements

Status icon Description

The handset talk mode icon.
This icon is on during an active call and flashes when a call is on hold.

The battery status icon. The number of bars visible on the icon indicates
the power level of the battery.
When the handset is on the charger, the battery status icon cycles through
each icon level from Low to Full until the phone is fully charged.

• Battery Full = Three bars indicate that the remaining capacity is between
70 and 100%.

• Battery Level 2 = Two bars indicate that the remaining capacity is
between 40 and 70%.

• Battery Level 1 = One bar indicates that the remaining capacity is
between 15 and 40%.

• Battery Low = Zero bars indicate that the remaining capacity is between
5 and 15%. The icon flashes intermittently.

• “Change Battery” Message = The phone is not functional. The
remaining capacity is between 0 and 5%.

The mute icon. Indicates that the ringer is set to Off. In the Vibrate mode,
the mute icon is not visible.

The mail icon. Indicates a new voicemail message.

The speaker icon. Indicates that the phone is in the handsfree mode.

The mute icon. Indicates that the microphone is muted.

Soft key Description

Featur To access the Feature mode.
Msgs To access the Voicemail feature.
Redial To call the most recently called number.
More.. To access more soft key item lists (see below).
CLog To access the Call Log page.

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Display properties

Soft key Description

Dir To display the system and local phone directories.
Time To display the current time, accessed using the More.. soft key.
Config To access the configuration menus, such as “User Settings”. See

Configuration overview for more information.

Use the More.. soft key to access the Config option.

123 To switch to numeric input mode, accessed using the More.. soft key.
abc T o switch to alphabetic input mode (the default), accessed using the More..

soft key.

Base station LED

The base station has two LEDs. The green LED indicates the connection status, and the blue
LED indicates the base station operating mode.

Green LED state Connection status

On Connected to IP Office
Off Not connected to IP Office
Flashing Trying to connect to IP Office

Blue LED state Base station mode

On The normal operating mode
Off The base station is powered off
Flashing (300ms on,

300ms off)
Flashing (200ms on,

200ms off)
Flashing (300ms on,

100ms off)

The registration mode

The maintenance mode

The maintenance mode, or the default IP setting mode

Repeater LED

LED state

On Connected to the base station
Off Not powered or registered to a base station
Flashing The searching mode, or attempting to connect to the base station

Repeater status

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 17

Hardware and display elements

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Chapter 3: System configuration

The following sections contain all the information needed to configure IP Office for the D100 SIP wireless
terminal using IP Office Manager. Read the following instructions to determine scenarios, configure IP
Office, and create extensions and users. For information on powering and booting up the device,
discovering IP Office, registering DECT RF, and installing repeaters, see Hardware preparation and

installation on page 29.

Limitations:

The D100 base station can handle a maximum of 40 characters in the SIP URI.
In IP Office Manager , navigate to System > LAN1 > SIP Registrar and ensure that the parameter entered

in the Domain Name field is an appropriate length according to the 40 character SIP URI limitation.

IP Office deployment scenarios

When preparing IP Office for D100 deployment, you must configure the correct type of network
addressing. The location of the DHCP server and the number of IP Of fice servers in the subnet
determine the network addressing scenario.

By default, the base station is configured as a DHCP client and IP Office is the preferred DHCP
server. In this scenario, the system requires minimum configuration. The base station obtains
the IP address, subnet mask, default gateway, and configuration server address from the
DHCP server.

If the network uses a third-party DHCP server , the base station obtains the IP address, subnet
mask, and default gateway from the DHCP server and then runs an IP Office discovery
mechanism to obtain the configuration server address. The base station then registers to the
first IP Office that responds. In this situation, only one IP Of fice server can be available on the
subnet. Refer to Scenario 1.

If multiple IP Office servers are available on the subnet, the IP Office discovery mechanism
will not work properly. You must use static addressing where multiple IP Office servers exist
on the same subnet. Refer to Scenario 2.

When adding a new SIP DECT Line, IP Of fice Manager assumes that the base station acts as
the DHCP client. In some deployments, configuring the base station's IP parameters statically
might be desirable.

A single IP Office can support up to four base stations. If multiple base stations are connected
to an IP Office, you must configure the MAC Address parameter for each of the SIP DECT

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 19

System configuration

Lines using IP Office Manager. If only one base station is connected to the IP Office, you do
not need to configure the MAC Address.

Consider the following network configuration scenarios before you deploy the D100 terminal.

Network configuration Scenario reference

A single IP Office in the subnet that hosts the DHCP
server.

A single IP Of fice in the subnet with DHCP hosted by a
third-party server.

Multiple IP Office units with the DHCP located on an IP
Office unit where the base station is configured.

All other network configuration scenarios require static
IP addressing.

Follow Scenario 1

Follow Scenario 1

Follow Scenario 1

Follow Scenario 2

Scenario 1

You must configure the base station in IP Office Manager.
In this scenario, you can still configure the base station with static IP parameters. If you

configure static IP parameters, the base station uses and maintains these parameters after
rebooting the base station, or until you modify the IP parameters in IP Office Manager.

Procedure

1. Configure the base station in IP Office Manager:

• Configure the SIP DECT Line as described in
page 22.

• Configure the SIP DECT Extensions as described in Configuring the

extensions on page 23.

Configuring the base station on

• Optional: Configure the static IP parameters for the base station. See

Configuring the static IP parameters for the base station on page 25.

Double-check the values you enter as you might inadvertently lose connectivity to
the base station by providing incorrect values.

2. Connect the base station to the subnet where the IP Office can be reached.
The base station downloads the configuration parameters and reboots if any

parameters were modified.

Scenario 2

You must use static IP addressing for the base station.
In static addressing, you must configure each base station individually in IP Office Manager

with network-specific addressing. In addition, you must configure static IP addressing on the
base station prior to installing it on the network.

Since static addressing requires DHCP to be off, the base station cannot retrieve the network
parameters from IP Office and you must turn off the DHCP client and configure the base
station's network parameters using the Base Station Web Management Interface.

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Configuring the D100 using IP Office Manager

A base station is configured as a DHCP client by default, so you must access that base station
and configure the addressing parameters, otherwise the base station assigns an address
automatically . When there is no DHCP server in the subnet, the base station uses the following
addressing parameters:

• IP Address: 192.168.1.100

• Mask: 255.255.0.0

Once you know the IP address of the base station, enter this address in a web browser on a
PC connected to the subnet. Doing so provides access to the Base Station Web Management
Interface. For more information, see
page 71 .

Procedure

1. Configure the base station in IP Office Manager according to the instructions in

Configuring the D100 using IP Office Manager on page 21.

• Configure the SIP DECT Line as described in Configuring the base station on
page 22.

Base Station Web Management Interface on

• Configure the SIP DECT Extensions as described in

extensions on page 23.

• Mandatory: Configure the static IP parameters for the base station. See

Configuring the static IP parameters for the base station on page 25.

2. In the Base Station Web Management Interface, configure the static IP parameters
for the base station. See

Management Interface on page 26.

3. Connect the base station to the subnet where the IP Office resides.
The base station downloads the configuration parameters and reboots if any

parameters were modified.

Configuring the D100 using the Base Station Web

Configuring the D100 using IP Office Manager

Using IP Office Manager, configure the D100 for use on IP Office.
You must configure the D100 components in IP Office prior to connecting and powering the

base station. Otherwise, if the base station is already connected and running, you will have to
reboot the base station after you configure IP Office.

Configuring the

The D100 SIP DECT system consists of two types of components:

• A SIP DECT Line that represents a D100 base station

• A SIP DECT Extension that links a specific user to a D100 base station

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 21

System configuration

Ensure that you associate a SIP DECT Extension with a single SIP DECT Line.

Before you begin

Install IP Office Manager and connect it to a fully functioning IP Office. Obtain an Avaya IP
Endpoint license for each D160 handset. The user consumes the license while they are logged
in and they stop consuming the license when they log out.

Obtain any licenses, such as Power user or Mobile user licenses, that provide the user with
additional features.

The user does not require licensing specific to the base station.

Related topics:

Configuring the base station on page 22
Configuring the extensions on page 23
Configuring the static IP parameters for the base station on page 25

Configuring the base station

Procedure

1. In IP Office Manager, open the Line menu for the desired IP Office control unit.

2. Right-click any line and select New > SIP DECT Line.

3. Configure Base Name and Base MAC Address. You do not need to configure the
MAC address if only one base station is configured.

22 D100 SIP Wireless Terminal Installation and Administration Guide December 2012

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Configuring the D100 using IP Office Manager

4. Click the VoIP tab and configure the VoIP parameters. You can modify the default
values if necessary.
Note that the D100 supports only G.711 codecs.

5. Press OK .

Next steps

Configure at least one extension to associate with the SIP DECT line. See Configuring the

extensions on page 23.

Configuring the extensions

Procedure

1. In IP Office Manager, open the Extension menu for the desired IP Office control
unit.

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 23

System configuration

2. Right-click any extension and select New > SIP DECT Extension.

3. Configure the extension parameters.

4. Navigate to the SIP DECT Base tab and select the base station to which this
extension belongs.

5. Press OK.

6. Confirm the creation of an associated user. Select Yes to accept or No to cancel.
If you select Yes, the system opens the user configuration window.

7. Configure the user as you would for a regular SIP extension.

8. Navigate to the Telephony > Supervisor Settings tab and configure the Login
code for the user.

9. Press OK.

24 D100 SIP Wireless Terminal Installation and Administration Guide December 2012

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Configuring the D100 using IP Office Manager

Next steps

If necessary, configure additional extensions and users.

Configuring the static IP parameters for the base station

If the base station IP address is statically assigned, you must configure IP Office with the
address of the base station.

Procedure

1. In IP Office Manager, open the Line menu for the desired IP Office control unit and
select the SIP DECT line dedicated to the base station.

2. In the SIP DECT Line window, enable the Configure Base IP settings and uncheck
the DHCP Client checkbox.

3. Configure the parameters for IP Address, IP Mask, IP Gateway, and Provisioning
Server.

4. Select the appropriate server from the Provisioning Server drop down menu.

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 25

System configuration

Configuring the D100 using the Base Station Web Management Interface

In an IP Office deployment scenario that requires static addressing, you must configure the
static IP parameters of the base station using the Base Station Web Management Interface so
that the base station can connect to IP Office and download the necessary configurations.

For information on accessing the interface, see
page 71.

Procedure

1. Log into the Base Station Web Management Interface and select Configuration
Parameters from the side menu.

The Configuration Parameters window lists the base station details, as shown in
the following image:

Base Station Web Management Interface on

2. Configure the parameters for IP Address, Subnet Mask, Default Gateway, and
Configuration Server.

3. For DHCP Setting, select the off radial button.

4. Click SAVE and confirm the operation.
If you modify any parameters, the base station reboots.

26 D100 SIP Wireless Terminal Installation and Administration Guide December 2012

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Configuring the D100 using the Base Station Web Management Interface

D100 SIP Wireless Terminal Installation and Administration Guide December 2012 27