Avaya CU360 Installation Manual

Installing and Administering Avaya IX Collaboration Unit CU360

Release 11.0

Issue 1

April 2020

2019-2020, Avaya Inc.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published in varying mediums which may include product information, operating instructions and performance specifications that are generally made available to users of products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or Documentation provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website:

https://support.avaya.com/helpcenter/ getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and Canada, the warranty is provided to You by said Avaya Channel Partner and not by Avaya.

“Hosted Service” means an Avaya hosted service subscription that You acquire from either Avaya or an authorized Avaya Channel Partner (as applicable) and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service. If You purchase a Hosted Service subscription, the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted Service. Contact Avaya or Avaya Channel Partner (as applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER

THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO, UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License as set forth below in the Designated System(s) License (DS) section as applicable. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You. “Software” means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. “Designated Processor” means a single stand-alone computing device. “Server” means a set of Designated Processors that hosts (physically or virtually) a software application to be accessed by multiple users. “Instance” means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine (“VM”) or similar deployment.

License types

Designated System(s) License (DS). End User may install and use each copy or an Instance of the Software only: 1) on a number of Designated Processors up to the number indicated in the order; or 2) up to the number of Instances of the Software as indicated in the order, Documentation, or as authorized by Avaya in writing. Avaya may require the Designated Processor(s) to be identified in the order by type, serial number, feature key, Instance, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). You may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as “shrinkwrap” or “clickthrough” license accompanying or applicable to the Software (“Shrinkwrap License”).

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009. The Heritage Nortel Software is the software contained within the list of Heritage Nortel Products located

https://support.avaya.com/LicenseInfo under the link “Heritage

at Nortel Products” or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice.

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, Hosted Service, or hardware provided by Avaya. All content on this site, the documentation, Hosted Service, and the product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine. Each product has its own ordering code and license types. Unless otherwise stated, each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”). As required, information regarding distributed Linux OS source code (for those products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms.

The following applies only if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL

HTTP://WWW.MPEGLA.COM.

https://

PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya Support website: as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

Regulatory Statements

Industry Canada (IC) Statements

RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

https://support.avaya.com (or such successor site as

1. This device may not cause interference, and

2. This device must accept any interference, including

https://support.avaya.com, or such successor site

interference that may cause undesired operation of the device.

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

Cet équipement est conforme aux limites d'exposition aux rayonnements ISEDétablies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Industry Canada (IC) Statements

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conformeà la norme NMB-003 du Canada.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.

• Power cords shipped with this equipment must not be

used with any other equipment. In case the above

guidelines are not followed, it may lead to death or severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず製品に同梱されております添付品または指定品をご使用ください。添付品指定品以外の部品をご使用になると故障や動作不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用しないでください。上記注意事項を守らないと、死亡や大怪我など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two conditions:

1. It is possible that this equipment or device may not cause harmful interference, and

2. This equipment or device must accept any interference, including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos condiciones:

1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Class A warning statement for Taiwan EMC certificate

Warning:

This is Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

警告使用者：

此為甲類資訊技術設備，於居住的環境中使用時，可能會造成射頻擾動，在此種情況下，使用者會被要求採取某些適當的對策。

Taiwan Low Power Radio Waves Radiated Devices Statement

802.11b/802.11g/BT:

Article 12 — Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.

Article 14 — The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications is operated in compliance with the Telecommunications Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.

低功率電波輻射性電機管理辦法

第十二條經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。

第十四條低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interferences that may cause undesired operation.

When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15 to 5.25GHz frequency range. The FCC requires this product to be used indoors for the frequency range of 5.15 to 5.25GHz to reduce the potential for harmful interference to co channel mobile satellite systems. Highpower radar is allocated as the primary user of the 5.25 to 5.35GHz and 5.65 to 5.85GHz bands. These radar stations can cause interference with and/or damage to this device.

Class B Part 15 Statement

For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

EU Countries

This device when installed complies with the essential requirements and other relevant provisions of EMC Directive 2014/30/EU, Radio Equipment Directive 2014/53/EU (RED), and LVD Directive 2014/35/EU. A copy of the Declaration may be obtained from

support.avaya.com or Avaya Inc., 4655 Great America Parkway,

Santa Clara, CA 95054–1233 USA.

WiFi transmitter

• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBm

• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBm

Brazil Statement

Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados

General Safety Warning

• Use only the Avaya-approved Limited Power Source power supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

http://

- Do not report a gas leak while in the vicinity of the leak.

- For Accessory Power Supply: Use Only Limited Power Supply EDAC EA1019AVRS Output 5Vdc, 3A, and products that conform to Radio Equipment Directive, EU directive 2014/53/EU.

• Do not push objects into holes and ventilation slots of the device.

• Do not place a naked flame source, such as lighted candles, on or near the device.

• Do not intentionally hit the device or place heavy or sharp objects on the device.

• Do not attempt to repair the device yourself. Always use a qualified service agent to perform adjustments and repairs.

• Keep the device away from benzene, diluents, and other chemicals.

Avertissement de sécurité général

• Utilisez uniquement les alimentations par source à puissance limitée approuvées par Avaya et spécifiées pour ce produit.

• Assurez-vous de prendre les précautions suivantes:

- N'utilisez pas l'appareil à proximité d'une source d'eau.

- N'utilisez pas l'appareil en cas d'orage.

- En cas de fuite de gaz, éloignez-vous avant de la signaler.

- Pour l'alimentation électrique d'un auxiliaire : utilisez uniquement une alimentation à puissance limitée EDAC EA1019AVRS sortie 5Vdc, 3A, et des produits conformes à la directive relative aux équipements radioélectriques, directive UE 2014/53/UE.

• N'enfoncez pas d'objets dans les trous et les orifices de ventilation de l'appareil.

• Ne placez par sur l'appareil ou à proximité de ce dernier une flamme libre, telle que des bougies allumées.

• Ne heurtez pas intentionnellement l'appareil et ne placez pas d'objets lourds ou pointus sur celui-ci.

• Ne tentez pas de réparer vous-même l’appareil. Utilisez toujours un prestataire de services qualifié pour effectuer les réglages et les réparations.

• Conservez l'appareil loin de sources de benzène, de diluants et d'autres produits chimiques.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Chapter 1: Introduction.......................................................................................................... 10

Purpose................................................................................................................................ 10

Chapter 2: Avaya IX™ CU360 overview.................................................................................. 11

Avaya IX™ CU360 interfaces.................................................................................................. 12

Avaya IX™ CU360 remote control unit..................................................................................... 13

Avaya IX™ CU360 camera and LED indicators......................................................................... 15

Avaya IX™ CU360 optimum room setup................................................................................... 16

Microsoft Exchange calendar integration................................................................................. 17

Avaya Spaces integration....................................................................................................... 17

Supported web browsers....................................................................................................... 18

Supported resolutions............................................................................................................ 18

Third-party applications in Avaya IX™ CU360........................................................................... 19

Support for third-party applications on Avaya IX™ CU360.......................................................... 21

Chapter 3: Initial setup and connectivity.............................................................................. 25

Checklist for setting up Avaya IX™ CU360............................................................................... 25

Connecting Avaya IX™ CU360................................................................................................ 25

Switching Avaya IX™ CU360 on or off...................................................................................... 26

Pairing the remote control unit with Avaya IX™ CU360.............................................................. 27

Logging in to the Avaya IX™ CU360 web interface.................................................................... 27

Configuration of Avaya IX™ CU360 basic settings.................................................................... 28

Configuring Avaya IX™ CU360 automatically...................................................................... 28

Configuring Avaya IX™ CU360 automatically for Avaya Equinox® Conferencing................... 29

Configuring Avaya IX™ CU360 manually............................................................................ 30

Quick Setup field descriptions.......................................................................................... 32

Connecting Avaya AV Grabber to Avaya IX™ CU360................................................................ 34

Connecting Avaya B109 Conference Phone to Avaya IX™ CU360 using Bluetooth...................... 35

Chapter 4: Initial administration............................................................................................ 36

Configuring call answering preferences in Avaya IX™ CU360.................................................... 36

Calling field descriptions........................................................................................................ 37

Enabling the Avaya IX™ CU360 advanced settings................................................................... 37

Configuring the Avaya IX™ CU360 advanced calling options..................................................... 38

Advanced Calling Options field descriptions............................................................................ 39

Configuring Avaya IX™ CU360 to automatically share content................................................... 39

Disabling the Avaya IX™ CU360 video..................................................................................... 40

Configuring meeting recording in Avaya IX™ CU360................................................................. 40

General field descriptions....................................................................................................... 42

Configuring the Avaya IX™ CU360 screen saver...................................................................... 45

Configuring Avaya IX™ CU360 to verify before disconnecting calls............................................ 46

Configuring LAN connectivity for Avaya IX™ CU360.................................................................. 46

April 2020 Installing and Administering Avaya IX Collaboration Unit CU360 6

Comments on this document? infodev@avaya.com

Contents

Configuring an H.323 gatekeeper for Avaya IX™ CU360........................................................... 47

Configuring WiFi network connectivity in Avaya IX™ CU360...................................................... 47

Configuring Bluetooth connectivity in Avaya IX™ CU360........................................................... 48

Installing third-party applications in Avaya IX™ CU360.............................................................. 49

Configuration of Microsoft Exchange calendar......................................................................... 49

Configuring a Microsoft Exchange calendar in Avaya IX™ CU360........................................ 49

Calendar field descriptions............................................................................................... 50

Mapping FQDNs with Microsoft Exchange calendar meetings............................................. 51

New FQDN field descriptions............................................................................................ 52

Avaya IX CU360 security....................................................................................................... 52

Configuring PIN protection for Avaya IX™ CU360 settings................................................... 52

Preventing calls to Avaya IX™ CU360 from invalid numbers................................................ 53

Restricting access to Avaya IX™ CU360 features............................................................... 54

Restricting installation of third-party applications to select users on Avaya IX™ CU360.......... 55

Chapter 5: Advance administration...................................................................................... 56

Configuring date and time in Avaya IX™ CU360....................................................................... 56

Date & Time General field descriptions.................................................................................... 57

Manually configuring time zone in Avaya IX™ CU360................................................................ 57

Time Zone field descriptions................................................................................................... 58

Configuring the advanced system names in Avaya IX™ CU360................................................. 58

System name field descriptions.............................................................................................. 59

Configuring advanced regional audio and video settings in Avaya IX™ CU360............................ 60

Location field descriptions...................................................................................................... 61

Configuring external user directories in Avaya IX™ CU360........................................................ 61

LDAP field descriptions.......................................................................................................... 63

Preventing users from modifying the local directory in Avaya IX™ CU360................................... 64

Automatically displaying contacts from external user directories in Avaya IX™ CU360................. 64

Hiding the recent calls list in Avaya IX™ CU360........................................................................ 65

Hiding the call rate selection list in Avaya IX™ CU360............................................................... 66

Disabling the Avaya IX™ CU360 startup tone........................................................................... 66

Configuring wrap-around navigation in Avaya IX™ CU360......................................................... 67

Customizing the Avaya IX™ CU360 home screen..................................................................... 68

Configuring Avaya IX™ CU360 to remember your favorite layouts.............................................. 68

Hiding calendar panel in Avaya IX™ CU360............................................................................. 69

Configuring the maximum call bandwidth and preferred codec in Avaya IX™ CU360................... 70

Preferences General field descriptions.................................................................................... 71

Setting a time limit for Avaya IX™ CU360 video conferences..................................................... 71

Configuring touch-tone setting in Avaya IX™ CU360................................................................. 72

IP field descriptions............................................................................................................... 73

Configuring the Avaya IX™ CU360 calls encryption................................................................... 73

Enabling the RTP firewall in Avaya IX™ CU360........................................................................ 74

Encryption field descriptions................................................................................................... 75

Configuring calling number in Avaya IX™ CU360 ..................................................................... 76

April 2020 Installing and Administering Avaya IX Collaboration Unit CU360 7

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Contents

Predefined Party field descriptions.......................................................................................... 76

Configuring the Avaya IX™ CU360 gallery layout...................................................................... 77

Configuring the Avaya IX™ CU360 camera.............................................................................. 78

Cameras General field descriptions........................................................................................ 79

Configuring the Avaya IX™ CU360 HD1 port............................................................................ 79

HD1 port field descriptions..................................................................................................... 80

Configuring the Avaya IX™ CU360 USB port............................................................................ 80

Configuring the monitor settings in Avaya IX™ CU360............................................................... 81

Monitors General field descriptions......................................................................................... 82

Configuring the Avaya IX™ CU360 video layouts...................................................................... 82

PIP-PaP-PoP field descriptions.............................................................................................. 83

Configuring echo canceler on external microphones in Avaya IX™ CU360.................................. 84

Echo Canceler field descriptions............................................................................................. 84

Enabling the use of IPV6 addresses in Avaya IX™ CU360......................................................... 85

Configuring LAN for advanced IP address settings in Avaya IX™ CU360.................................... 86

Configuring network priority settings in Avaya IX™ CU360......................................................... 86

Configuring bandwidth threshold for LAN in Avaya IX™ CU360.................................................. 87

Configuring bandwidth threshold for WiFi in Avaya IX™ CU360.................................................. 88

Configuring advanced LAN connectivity in Avaya IX™ CU360.................................................... 89

GLAN Parameters field descriptions........................................................................................ 90

Configuring advanced WiFi network connectivity in Avaya IX™ CU360....................................... 91

Wi-Fi Parameters field descriptions......................................................................................... 91

Configuring the Avaya IX™ CU360 port ranges......................................................................... 92

Configuring NAT and firewall in Avaya IX™ CU360................................................................... 92

NAT field descriptions............................................................................................................ 93

Defining the priority of media in Avaya IX™ CU360................................................................... 94

QoS field descriptions............................................................................................................ 95

Registering Avaya IX™ CU360 with SIP servers....................................................................... 95

SIP field descriptions............................................................................................................. 96

Configuring TLS in Avaya IX™ CU360 .................................................................................... 97

Advanced SIP field descriptions.............................................................................................. 98

Configuring the presence status of Avaya IX™ CU360 users..................................................... 99

Presence field descriptions................................................................................................... 100

Disabling SIP–based calls in Avaya IX™ CU360..................................................................... 101

Disabling H.323–based calls in Avaya IX™ CU360.................................................................. 102

Activating the Avaya IX™ CU360 licenses.............................................................................. 102

Generating certificate signing requests for Avaya IX™ CU360.................................................. 103

Certificates General field descriptions................................................................................... 104

Configuring web access for Avaya IX™ CU360....................................................................... 104

Web field descriptions.......................................................................................................... 105

Configuring the Avaya IX™ CU360 web-video........................................................................ 106

Web Video field descriptions................................................................................................ 107

Configuring remote updates for Avaya IX™ CU360................................................................. 108

April 2020 Installing and Administering Avaya IX Collaboration Unit CU360 8

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Contents

Download field descriptions.................................................................................................. 109

Controlling Avaya IX™ CU360 with AT commands.................................................................. 110

AT Commands field descriptions........................................................................................... 111

Configuring telnet in Avaya IX™ CU360.................................................................................. 112

Telnet field descriptions........................................................................................................ 113

Managing Avaya IX™ CU360 from Equinox Management........................................................ 113

Equinox Management field descriptions................................................................................. 114

Configuring screen link and mobile link in Avaya IX™ CU360................................................... 115

Screen Link/Mobile Link field descriptions.............................................................................. 116

Chapter 6: Maintenance........................................................................................................ 117

Exporting the Avaya IX™ CU360 contact details..................................................................... 117

Importing the Avaya IX™ CU360 contact details...................................................................... 117

Avaya IX™ CU360 software upgrades.................................................................................... 117

Enabling Avaya IX™ CU360 software upgrades using the endpoint.................................... 118

Upgrading Avaya IX™ CU360 using the endpoint.............................................................. 118

Upgrading Avaya IX™ CU360 using a USB drive.............................................................. 119

Upgrading Avaya IX™ CU360 using a computer............................................................... 119

Upgrading Avaya IX™ CU360 using the web interface....................................................... 120

Chapter 7: Troubleshooting................................................................................................. 121

Verifying the status of the Avaya IX™ CU360 network connections........................................... 121

Testing the Avaya IX™ CU360 network connections................................................................ 122

Verifying acoustic pairing in Avaya IX™ CU360....................................................................... 122

Testing acoustic pairing in Avaya IX™ CU360......................................................................... 122

Testing the monitor image of Avaya IX™ CU360..................................................................... 123

Verifying the status of the equipment connected to Avaya IX™ CU360..................................... 123

Chapter 8: Resources........................................................................................................... 124

Documentation.................................................................................................................... 124

Finding documents on the Avaya Support website........................................................... 124

Avaya Documentation Center navigation......................................................................... 125

Support.............................................................................................................................. 126

Using the Avaya InSite Knowledge Base......................................................................... 126

April 2020 Installing and Administering Avaya IX Collaboration Unit CU360 9

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Chapter 1: Introduction

Purpose

This document contains information about installing, administering, and maintaining Avaya IX CU360. Implementation engineers, administrators, and support personnel will find this document useful.

™

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Chapter 2: Avaya IX™ CU360 overview

Avaya IX™ Collaboration Unit CU360 is an all-in-one video conference endpoint. Avaya IX™ CU360 has a built-in codec, camera, and microphone, and is ideal for video conferences in small rooms.

Avaya IX™ CU360 conferences can be hosted on Avaya Equinox® Media Server, Avaya Equinox Meetings Online, and Avaya Scopia® Elite 6000 MCU. You can manage Avaya IX™ CU360 using Avaya Equinox® Management. You can also remotely control Avaya IX™ CU360 through Avaya Collaboration Control using IOS and Android devices.

Avaya IX™ CU360 has the following features:

• Excellent video quality with maximum resolution of 1080p@30fps.

• Dual HD video streams that support seamless content sharing at maximum resolution of 1080p@15fps, along with video.

• DVD-quality audio encoding.

• High-quality video and audio using H.263 and H.264. Avaya IX™ CU360 maintains the conference experience even with limited bandwidth or poor network conditions by using the following compression methods.

- H.264 SVC in point-to-point calls for decoding. SVC extends the H.264 codec standard to dramatically increase error resiliency and video quality without the need for higher bandwidth.

- H.264 High Profile is a standard for compressing video by up to 25% over H.264 Baseline Profile which supports high definition calls to be held over lower call speeds.

- NetSense is a proprietary Avaya Equinox® Conferencing technology which optimizes the video quality according to the available bandwidth and minimizes packet loss. As the available bandwidth of a connection varies depending on the data traffic, NetSense's sophisticated algorithm dynamically scans the video stream and changes the video resolution to maximize quality with the available bandwidth.

These compression methods work only when all endpoints participating in a conference support the protocol.

• Ability to record video conferences to a locally connected USB drive, a network drive, or to a remote server, such as Avaya Equinox® Streaming and Recording, using FTP. You can record video conferences to a remote server only if your Avaya Equinox® Conferencing deployment includes Avaya Equinox® Streaming and Recording.

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Avaya IX™ CU360 overview

Avaya IX™ CU360 interfaces

Avaya IX™ CU360 supports the following interfaces:

• A compatible touch screen monitor or external keyboard and mouse connected to Avaya IX

CU360.

• The Avaya IX™ CU360 remote control unit. You can view the user interface on a connected

monitor.

• The Avaya IX™ CU360 web interface.

• Avaya Collaboration Control using iOS and Android devices. You cannot configure Avaya IX

CU360 using the application.

For more information, see Using Avaya Collaboration Control for iOS and Using Avaya Collaboration Control for Android at the Avaya Support website:

• Avaya Equinox® Management

Supported functions

™

http://support.avaya.com/.

Functions Remote

control unit

Navigate the GUI menu

Perform user functions

Split and launch appications

Chat with conference participants

Configure Avaya IX CU360

Configure OS settings

Upgrade Avaya IX™ CU360

™

— — —

Touch screen monitor or keyboard and mouse

Web interface Avaya

Collaboration Control

Mouse only Mouse only

—

Mouse only Mouse only

Avaya Equinox Management

—

Mouse only

Table continues…

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Avaya IX™ CU360 remote control unit

Functions Remote

control unit

Mass Avaya IX™ CU360 upgrades

Get logs — — —

— — — —

Touch screen monitor or keyboard and mouse

Web interface Avaya

Collaboration Control

Mouse only: You can perform these functions using only mouse emulation in the application or web interface.

Related links

Logging in to the Avaya IX CU360 web interface on page 27

Avaya IX™ CU360 remote control unit

Avaya IX™ CU360 supports a remote control unit with 2.4GHz optical air mouse and keyboard features.

Avaya Equinox Management

Using the Avaya IX™ CU360 remote control unit, you can scroll through menus with the arrow key and pressing the OK key to select options. You can also display or hide the mouse pointer using the Mouse key.

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Avaya IX™ CU360 overview

Key no. Key name

1 Mouse

2 Call or accept call

3 Increase volume

4 Decrease volume

Table continues…

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Avaya IX™ CU360 camera and LED indicators

Key no. Key name

5 Video disable or enable

6 Control far or near camera

7 Change layout

8 Start or stop presentation

9 Power button

10 Decline call or disconnect

11 Back

12 Arrow keys to pan, tilt, and zoom camera and

navigate menus

13 OK button

14 Audio mute or enable

15 Zoom in

16 Zoom out

17 Change PiP position

18 Start or stop recording

19 Enable/Disable Tracking Camera

20 Home

21 Delete

Related links

Pairing the remote control unit with Avaya IX CU360 on page 27

Avaya IX™ CU360 camera and LED indicators

The Avaya IX™ CU360 endpoint has a camera and LED indicators. The camera also has a pan and tilt mechanism.

The Avaya IX™ CU360 camera is equipped with two rows of lateral LED strips on the front with a circular crown of LEDs around the camera lens. The LEDs display different colors and animation effects based on the camera status. The camera supports zooming the video from the web

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Avaya IX™ CU360 overview

interface, the remote control unit, and Avaya Collaboration Control. When the camera is zoomed in, you can also digitally pan and tilt the camera.

Status Circular LED crown Lateral LED strips

Alarms Red Red

Idle Yellow —

Idle, muted, or sleep mode Blue Blue

In a conference Green —

In a conference with audio muted Blue Blue

In a conference with video privacy mode

Calls being established Red, rotating Red

Upgrade in progress Red, rotating Red

Green

Blue, if audio is muted

Red

Avaya IX™ CU360 optimum room setup

The Avaya IX™ CU360 experience can be optimized in the following manner:

• Choose a huddle room with a capacity to seat up to four people.

• Place Avaya IX™ CU360 on the top of a 1080p or 4k resolution monitor.

The Avaya IX™ CU360 embedded microphone efficiently captures audio in huddle rooms, while the monitor plays the audio output. You can manually adjust the camera to focus on an individual

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Microsoft Exchange calendar integration

seated in front of the camera and digitally pan and tilt the camera or use the auto tracking feature of the camera.

Microsoft Exchange calendar integration

Avaya IX™ CU360 integrates with Microsoft Outlook calendar using Exchange Web Services (EWS).

• Use Avaya IX™ CU360 to view your personal calendar.

• Configure an email account for Avaya IX™ CU360 to use the endpoint as a participant in

meetings.

• Associate a room with Avaya IX™ CU360 to use the endpoint as a room in meetings.

Avaya IX™ CU360 must be able to gain access to the EWS URL on the Internet or a private network. Avaya IX™ CU360 must also be able to connect to the Microsoft Exchange server address using an HTTPS connection through your enterprise network firewalls and proxies.

Personal Account Mode

You can view your personal calendar on Avaya IX™ CU360 using your credentials. When you mark a calendar item as private, Avaya IX™ CU360 replaces the title with Private Meeting.

Video Endpoint Account Mode

You can create a dedicated email account for Avaya IX™ CU360, using which you can add the endpoint to meetings as a participant. You can also use the account credentials to view the endpoint calendar, which displays the meetings where the endpoint is added as a participant.

You must have administrator-level access to Microsoft Exchange Server to create the email account for Avaya IX™ CU360.

Room Resource and Delegate Account Mode

You can create a room as a resource and a delegate account to view the room calendar in Avaya IX™ CU360. You must associate the room with Avaya IX™ CU360, using which you can add the endpoint to meetings as a room. Microsoft Outlook account credentials contain an email address and a password, while room resource accounts contain only an email address.

You must have administrator-level access to Microsoft Exchange Server to create room resources and delegate accounts.

Related links

Configuring a Microsoft Exchange calendar in Avaya IX CU360 on page 49

Avaya Spaces integration

Avaya Spaces is a cloud-based team collaboration and meeting application with all forms of modern communications, such as voice, video, email, and instant messaging and features such as

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Avaya IX™ CU360 overview

screen sharing, file sharing, and scheduling meeting. You can use Avaya Spaces from anywhere on any device, such as computers, tablets, and mobile phones. Using the combined collaboration features of Avaya Spaces, users can manage projects and perform various tasks without having to juggle different tools.

Designed for teams that need an effective way to enable communications, manage tasks, and be more productive without being overwhelmed by email, Avaya Spaces provides you with just the right balance of features and simplicity. Avaya Spaces has a user-friendly interface for users who need a simple and effective way to track communications and manage tasks.

Avaya Spaces integrates with Avaya IX™ CU360 to support seamless collaboration among users. Users can add Avaya IX™ CU360 as an independent participant in meetings after entering a verification code from computers or scanning a QR code from tablets or mobile phones.

For more information, see:

• Avaya Spaces User Manual on the Avaya Spaces application.

• Avaya IX™ Collaboration Unit CU360 Quick Setup Guide for Avaya Spaces Room at the

Avaya Support website:

• Introductory information: Getting Started with Avaya Spaces

https://support.avaya.com

• Avaya Spaces trial: Spaces Trial

Supported web browsers

Avaya IX™ CU360 supports the following web browsers for its web interface:

• Microsoft Internet Explorer Release 8 or later

• Google Chrome Release 11 or later

• Mozilla Firefox Release 3.6 or later

• Apple Safari Release 5 or later

• Opera Release 11 or later

• Microsoft Edge Release 38 or later

Supported resolutions

Conference type Video resolution Web collaboration

resolution

Video conference 1080p@30fps — — —

April 2020 Installing and Administering Avaya IX Collaboration Unit CU360 18

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Recording resolution

Playback resolution

Table continues…

Third-party applications in Avaya IX™ CU360

Conference type Video resolution Web collaboration

resolution

Video conference with web collaboration

Video conference with web collaboration and recording

Video conference with recording playback

Video through Avaya AV Grabber

1080p@15fps 1080p@15fps — —

1080p@7fps 1080p@7fps 720p@25fps —

1080p@7fps — — 720p@25fps

• 1920x1080 @60fps: HD 1080p

• 1680x1050 @60fps: WXGA+

• 1360x768 @60fps

• 1280x1024 @60fps: SXGA

1080p@15fps — —

Recording resolution

Playback resolution

• 1280x768 @60fps: WXGA

• 1280x720 @60fps: HD 720p

• 1024x768 @60fps: XGA

• 800x600 @60fps: SVGA

Third-party applications in Avaya IX™ CU360

Avaya IX™ CU360 supports installation and use of free Android-based third-party applications. You can install the applications using the Apps & Tools option or the default web browser of Avaya IX CU360.

Before you install applications, you must authorize installation of applications from unknown sources in the Android settings of Avaya IX™ CU360. Administrators can restrict installation of third-party applications to select users by configuring a PIN, a pattern, or a password.

™

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Avaya IX™ CU360 overview

The following applications are popularly used in Avaya IX™ CU360:

• Microsoft Office Word: Split and share supported, along with use as a standalone application.

• Microsoft Office Powerpoint: Split and share supported, along with use as a standalone application.

• VLC media player: Split and share supported, along with use as a standalone application.

• Dropbox: Split and share supported, along with use as a standalone application.

• Bluejeans: Supported as a standalone application. You can use the Bluejeans application or configure the Bluejeans SIP server to use with the Avaya IX™ CU360 video conferencing application.

• Cisco WebEx: Screen sharing from WebEx supported for users with premium accounts. You can use the WebEx application or configure the WebEx SIP and H.323 servers to use with the Avaya IX™ CU360 video conferencing application.

• Microsoft Skype for Business: Supported as a standalone application.

• Microsoft Teams: Supported as a standalone application. If required by your company:

- The Mobile Application Management software for Microsoft Teams must be configured.

- The Microsoft InTune Company Portal application must be installed on Avaya IX™ CU360 and registered to the InTune server.

• Zoom: Supported as a standalone application. You can use the Zoom application or configure the Zoom SIP server to use with the Avaya IX™ CU360 video conferencing application.

• Open GApps: Supported for Google Play Store applications and Google Mobile Services.

The Avaya IX™ CU360 video conferencing application must be minimized before you use thirdparty applications. Minimizing the third-party application gives third-party applications access to the audio and video peripherals.

Important:

• Avaya cannot certify its products for all third-party applications because of the multiple variations and complex interactions of the application versions and deployment options.

• Avaya does not test or support the third-party applications installed on Avaya IX™ CU360.

• Google Play Store and Google Mobile Services are not installed or supported on Avaya IX™ CU360. Some third-party applications might not work properly without these services.

• Ensure the following when you Install third-party application and antivirus software:

- Test third-party applications before installing the third-party applications.

- Availability of adequate hardware and software capacity for third-party applications.

- No conflicts in TCP and UDP ports.

- No conflicts in protocols.

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Support for third-party applications on Avaya IX™ CU360

- Monitor the third-party applications and OS for alarms, connectivity issues, and performance degradation.

For more information about:

• Interoperability with third-party applications, see Reference Guide for Interoperability Avaya IX Collaboration Unit CU360, at https://downloads.avaya.com/css/P8/documents/101062424.

• The latest and most accurate compatibility information for Avaya IX™ CU360, use the Compatibility Matrix tool on the Avaya Support website at

CompatibilityMatrix/Index.aspx. You must sign up for an Avaya Support Account to gain

access the website.

Related links

Installing third-party applications in Avaya IX CU360 on page 49

https://support.avaya.com/

Support for third-party applications on Avaya IX™ CU360

• Avaya Spaces does not support:

- Changing Bluetooth settings when an Avaya IX™ CU360 meeting is in progress.

- Audio Rx

• GoToMeeting does not support the frame grabber feature.

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Avaya IX™ CU360 overview

GoToMe

eting

tral

Meetings

RingCen

tral Glip

StarLeaf Zoom Rainbow RingCen

Table continues…

Webex

Meeting

Pexip Cisco

Google

Hangout

BlueJea

ns Video

Confere

Microsof

t Teams

Microsof

Spaces

ncing

t Skype

CU360 remote control unit supports

™

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes

No No No No No No No No No No No

Yes No No No No No No No No No No

No No No No No No No No No No No

CU360 supports

™

No No No No No No No No No No No

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Features Avaya

Features that the Avaya IX

Camera

PTZ

Camera

flip

Voice

tracking

Audio

and

video

muting

Volume No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Call No No No No No No No No No No No

Presentat

ion

Recordin

Features that Avaya IX

Echo

canceller

Bluetooth Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

GLAN Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Wifi Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Touch

screen

April 2020 Installing and Administering Avaya IX Collaboration Unit CU360 22

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GoToMe

eting

tral

Meetings

RingCen

tral Glip

Yes

USB

mouse

USB

mouse

USB

mouse

USB

mouse

and

keyboard

and

keyboard

and

keyboard

and

keyboard

Support for third-party applications on Avaya IX™ CU360

320 x

240p

480p

576p 640 x

640 x

480p

StarLeaf Zoom Rainbow RingCen

Webex

Meeting

Pexip Cisco

Google

Hangout

BlueJea

ns Video

Confere

Microsof

t Teams

Microsof

ncing

t Skype

Yes

USB

mouse

and

USB

mouse

and

USB

mouse

and

USB

mouse,

keyboard,micropho

USB

mouse

and

USB

mouse,

keyboard,micropho

keyboard

ne, and

keyboard

ne, and

288p

480p 720p 352 x

speakers

288p

288p 480p,

speakers

480p

Spaces

Features Avaya

No No No No No No No No No No No

Audio

and

video

grabber

No No No No No No No No No No No

USB

devices

Yes

USB

Miracast

screen

sharing

mouse

and

keyboard

720p 640 x

Video

resolutio

April 2020 Installing and Administering Avaya IX Collaboration Unit CU360 23

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Avaya IX™ CU360 overview

Related links

Installing third-party applications in Avaya IX CU360 on page 49 Third-party applications in Avaya IX CU360 on page 19

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Chapter 3: Initial setup and connectivity

Checklist for setting up Avaya IX™ CU360

No. Task Description Notes

1 Set up the Avaya IX

CU360 hardware.

2 Switch on Avaya IX

CU360.

3 Pair the Avaya IX

CU360 remote control unit.

4 Configure basic settings Configure the basic settings:

™

Connecting Avaya IX CU360 on

page 25

™

Switching Avaya IX CU360 on or off on page 26

™

Pairing the remote control unit with Avaya IX CU360 on

page 27

• Automatically: Configuring

Avaya IX CU360 automatically on page 28

• Automatically for Avaya Equinox® Conferencing:

Configuring Avaya IX CU360 automatically for Avaya Equinox® Conferencing on

page 29

• Manually:

IX CU360 manually on

page 30

Configuring Avaya

—

You can use one of the following interfaces to configure settings:

• The Avaya IX™ CU360 remote control unit.

• The Avaya IX™ CU360 web interface

• Avaya Scopia Control using iOS devices

• Avaya Collaboration Control using Android devices

Connecting Avaya IX™ CU360

About this task

Avaya IX™ CU360 contains the following standard equipment:

• Endpoint

• Remote control unit with batteries

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Initial setup and connectivity

• HDMI cable

• Power adapter

• Rubber cap for camera

Procedure

1. Secure the Avaya IX™ CU360 endpoint on an external monitor using the hinge at the bottom of the endpoint.

2. Connect the HDMI cable in the HDMI ports of Avaya IX™ CU360 and the external monitor.

3. Connect the power adapter.

Switching Avaya IX™ CU360 on or off

About this task

The power button of Avaya IX™ CU360 on the rear of the device. You can use the power button to:

• Switch Avaya IX™ CU360 on or off.

• Change the Avaya IX™ CU360 mode to standby or wake up the device from the standby mode.

Procedure

Do one of the following:

• To switch Avaya IX™ CU360 on or off, press and hold the power button.

• To change the mode of Avaya IX™ CU360 to standby or wake up the device from the standby mode, press the power button.

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Pairing the remote control unit with Avaya IX™ CU360

Before you begin

Insert two AAA batteries in the remote control unit.

Procedure

1. Remove the power cable of Avaya IX™ CU360.

2. On the remote control unit, simultaneously press the following two keys until the small blue LED indicator on Avaya IX™ CU360 flashes:

• Back

• OK

3. When the LED indicator is flashing, insert the power cable plug of Avaya IX™ CU360 in the power socket.

Ensure that the remote control unit is in proximity to Avaya IX™ CU360 when you insert the power cable.

Result

The LED indicator of the remote control unit stops flashing to indicate successful pairing with Avaya IX™ CU360.

Next steps

If the remote control unit pairing fails, remove all cables from Avaya IX™ CU360, and repeat the procedure.

Related links

Avaya IX CU360 remote control unit on page 13

Logging in to the Avaya IX™ CU360 web interface

About this task

The home page of Avaya IX™ CU360 displays the IP address of the endpoint on the top.

Change the default login credentials when you log in to the web interface for the first time.

Procedure

1. In a web browser, navigate to the IP adress of Avaya IX™ CU360.

Avaya IX™ CU360 displays the login page.

2. Enter the following:

• User Name: The default user name is Admin.

• Password: The default password is 1234.

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Initial setup and connectivity

• Language: Select a language from the drop-down list. This field is optional.

3. Click Login.

Configuration of Avaya IX™ CU360 basic settings

Avaya IX™ CU360 supports the following three methods to configure the basic settings:

• Easy to Start

• Auto Provisioning

• Manual Setup

Easy to Start

An automatic configuration option to set up Avaya IX™ CU360 as a SIP endpoint if you have Avaya Equinox® Conferencing deployed in your enterprise network. The auto configuration feature, which uses DNS discovery, must be enabled for your Avaya Equinox® Conferencing deployment. Avaya IX™ CU360 automatically receives the SIP configuration and other settings from the Avaya Equinox® Conferencing deployment. You will need to enter your personal credentials or the phone number and extension of your video endpoint for the configuration.

Auto Provisioning

An automatic configuration option using a service code that you must provision for Avaya IX CU360. When you switch on Avaya IX™ CU360 for the first time, it prompts you to enter the service code, after which the basic settings are automatically configured. Using this option, Avaya IX™ CU360 can be provisioned as an H.323 or SIP endpoint, automatically connects to the enterprise directory, and can be set up to upgrade automatically.

Manual Setup

A manual configuration option using the quick setup wizard to configure Avaya IX™ CU360 and the network settings yourself. You can also use this option to modify the existing configuration.

Configuring Avaya IX™ CU360 automatically

About this task

Avaya IX™ CU360 prompts you to enter the service code that initiates the automatic configuration when you start the endpoint for the first time. The administrator must provision Avaya IX™ CU360 for automatic configuration and to send the service code to users.

Procedure

1. Start Avaya IX™ CU360.

Avaya IX™ CU360 displays the quick setup wizard.

™

2. From the drop-down list, select your preferred language.

3. (Optional) To configure Wi-Fi, click Wi-Fi, and configure your wireless network settings.

April 2020 Installing and Administering Avaya IX Collaboration Unit CU360 28

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Configuration of Avaya IX™ CU360 basic settings

4. Click Next.

5. Click Auto Provisioning.

Avaya IX™ CU360 displays the window to enter the service code.

6. Enter the service code.

You can enter the service code in the following two formats:

• A full 12–digit service code: The first 5 digits identify the Avaya Equinox® Management server, and the subsequent 7 digits identify the Avaya IX™ CU360 endpoint.

• A partial 5–digit service code: The 5 digits identify the Avaya Equinox® Management server, while the subsequent 7 digits can be either empty or contain zeros.

Avaya IX™ CU360 displays the name of the Avaya IX™ CU360 endpoint configuration that matches the service code.

7. Click Next.

Result

• If you entered the full 12–digit service code, the Avaya IX™ CU360 configuration is complete.

• If you entered a partial 5–digit service code, Avaya Equinox® Management displays a red clock icon against the Avaya IX™ CU360 name. The administrator must complete the Avaya IX™ CU360 configuration, which is pushed to the endpoint.

Configuring Avaya IX™ CU360 automatically for Avaya Equinox Conferencing

About this task

Configure Avaya IX™ CU360 automatically as a video conferencing endpoint in Avaya Equinox Conferencing. Use a wired network connection for best results.

The quick setup wizard automatically configures the SIP settings for Avaya IX™ CU360. The setup wizard gets the SIP settings from the network server discovered during the automatic configuration process.

Procedure

1. Start Avaya IX™ CU360.

Avaya IX™ CU360 displays the quick setup wizard.

2. From the drop-down list, select your preferred language.

3. (Optional) To configure Wi-Fi, click Wi-Fi, and configure your wireless network settings.

4. Click Next.

5. Click Easy to Start.

Avaya IX™ CU360 prompts you to enter your email address.

April 2020 Installing and Administering Avaya IX Collaboration Unit CU360 29

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Initial setup and connectivity

6. Type your email address, and click Next.

Avaya IX™ CU360 prompts you to choose your environment.

7. Select your environment from the drop-down list, and click Next.

Avaya IX™ CU360 prompts you to enter your login credentials.

8. Enter your login credentials, and click Next.

Based on your network configuration, you might have to enter your:

• Network login credentials.

• SIP phone extension number and password.

Avaya IX™ CU360 prompts you that the configuration is complete.

9. Click Done.

Configuring Avaya IX™ CU360 manually

About this task

Manually configure the Avaya IX™ CU360 basic settings, such as the system name, language, and network settings, using the quick setup wizard. Some settings might be customized for your enterprise.

Avaya IX™ CU360 automatically displays the quick setup wizard when you switch on Avaya IX

™

CU360 or log in to the web interface for the first time.

Procedure

1. Start Avaya IX™ CU360.

Avaya IX™ CU360 displays the quick setup wizard.

2. From the drop-down list, select your preferred language.

3. (Optional) To configure Wi-Fi, click Wi-Fi, and configure your wireless network settings.

4. Click Next.

5. Select Manual Setup.

Avaya IX™ CU360 displays the Welcome to Avaya cu360 window.

6. Configure the following fields:

• System Name

• Country

• Language

• Protocol Type

7. Click Next.

Avaya IX™ CU360 displays the Configure TCP/IP (GLAN) window.

April 2020 Installing and Administering Avaya IX Collaboration Unit CU360 30

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