Avaya Consolidated Reporting Data User Manual

Business Communications Manager System 3.7

Consolidated Reporting Data

March 10, 2005

Consolidated Reporting Data Page 2 of 2

Contents

Audience and purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Text Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Acronyms used in this document. . . . . . . . . . . . . . . . . . . . . . . . 3

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Interactive Voice Response (IVR) Metrics Reporting. . . . . . . . . 5

Hunt Group (HG) Metrics Reporting . . . . . . . . . . . . . . . . . . . . . 6

Formats of Hunt Group Report Data . . . . . . . . . . . . . . . . . . . . . . . . . 6

Voice Mail Mailbox and Custom Call Routing (CCR) Reporting 8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Formats of Voice Mail Mailbox and CCR Reports . . . . . . . . . . . . . . . 8

Formatting and Storing Records in a Data Directory . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Generic Data Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Specific Data Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing Reporting Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Creating and opening a data transfer file. . . . . . . . . . . . . . . . . . . . . 10

Part No. CRD01-01 March 12, 2005

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Audience and purpose

This document is intended to provide technical tips to third-party
software developers about utilizing the features of the Business
Communications Manager System (BCM) 3.7.

These technical tips will be of interest to third-party software
developers who:

• Require access to reporting data for Hunt Group (HG), Voice Mail
Mailbox, Custom Call Routing (CCR), and Call Detail Recording
(CDR).

• Develop Interactive Voice Response (IVR) applications.

• Require statistical information about their applications in order
to create relevant reports.

Part No. CRD01-01 March 12, 2005

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Text Conventions

angle brackets < >

These brackets are for appearance only, used to draw a reader’s attention to descriptions
of the text inside them.

Part No. CRD01-01 March 12, 2005