Avaya CMS User Manual

Call Management System (CMS)
R19.0.0.0
Release Notes
Issue 1.5
November 25, 2019

CMS R19.0.0.0 Release Notes

November 22, 2019 2

TABLE OF CONTENTS

1. PURPOSE ...................................................................................................... 3

2. DOCUMENT CHANGE HISTORY ..................................................................... 3

3. CMS R19.0.0.0 FUNCTIONALITY .................................................................... 4

3.1. CMS R19 CMS PLATFORM SUPPORT ................................................................................................................. 4

3.2. NEW CMS FEATURES IN R19.0.0.0 ................................................................................................................... 4

3.3. WEB CLIENT IMPROVEMENTS ............................................................................................................................ 4

3.4. PC CLIENT IMPROVEMENTS ............................................................................................................................... 5

4. KNOWN ISSUES ............................................................................................ 5

5. VIRTUAL DEPLOYMENT NOTES ..................................................................... 5

6. SOFTWARE DOWNLOAD INFORMATION....................................................... 6

APPENDIX A: PATCH INSTALLATION INSTRUCTIONS ........................................... 7

APPENDIX B: LINUX RPMS INCLUDED IN CMS R19.0.0.0 ...................................... 7

CMS R19.0.0.0 Release Notes

November 22, 2019 3

1. Purpose

The release notes provide summary information about the GA version of the Call Management System
(CMS) R19.0.0.0 software.

The release notes include last minute information that is not incorporated into the standard
documentation as well as a very high level description of the release content.

For details about the features included in CMS R19.0.0.0 please see the product documentation posted
at http://support.avaya.com.

The following table provides the material codes for the CMS software:

Product

Version

Required Patch or PSN

Call Management
System
R19.0.0.0

700514985 – CMS R19 CUE Linux Upg DVD
700514515 – CMS R19 Sftw DVD Linux – cms19ea.d
700514516 – CMS R19 RHEL 7 Kickstart DVD

See PSN005221u for
information on an
important patch (note 1

below)

CMS Supervisor Web – Included on CMS Software DVD – cmsweb19ea.d

None

CMS Supervisor PC Client– R19 NA13 is now available. It is

recommended to use the newest PC Client. CMS Supervisor PC Client
R19 NA.13 is backward compatible with CMS R18.1 deployments.

None

Note 1: PSN005221u describes a problem where the link to Communication Manager can drop
if administration commands are run from CMS for agents that do not have direct agent skills
assigned. A patch is available. Details in the PSN.

2. Document Change History

Issue Number

Date

Comment

1.0

10 June 2019

Initial Release of R19.0.0.0

1.1

12 August 2019

Updated to note fixes in PC Supervisor client
R19 NA.11 version.

1.2

20 August 2019

Updated to note PSN005221u

1.3

4 September 2019

Updated to note current version of CMS R19 PC
Supervisor client available

1.4

17 September 2019

Updated to note current version of CMS R19 PC
Supervisor client available.

1.5

25 November 2019

A patch is available to resolve the Tivoli LAN
backup problem. See section 4 for details.

CMS R19.0.0.0 Release Notes

November 22, 2019 4

3. CMS R19.0.0.0 Functionality

The CMS R19 release provides the following platform and feature support:

3.1. CMS R19 CMS Platform support

The CMS R19 release supports the following platforms:

• Continued support for the Avaya Converged Platform 130, this includes new sales and

upgrades to existing Avaya Converged Platform deployments

• Continued support for virtualized deployment on VMware, this includes new sales and

upgrades to existing VMware deployments.

• Continued support virtualized deployments in Amazon Web Services (AWS), this

includes new sales and upgrades to existing AWS deployments.

• Support upgrades ONLY on the following servers: Dell R630, Dell R730, HPE DL20 G9,

HPE and HPE DL380 G9.

o No other hardware platforms are supported
o Customers on older hardware platforms running the Solaris operating system

can no longer upgrade on existing hardware. A platform upgrade is required.

3.2. New CMS Features in R19.0.0.0

This release contains the following new features. For details about each feature please see the
CMS product documents on support.avaya.com.

• Support for licensing using WebLM. No longer will manual authorizations be required.

• Support for LDAP Authorization for user login and password only. Both LDAP

authenticated and normal user logins will be supported simultaneously.

• EASG is supported, as a replacement for ASG.

• Intrahour interval table data may now be retained for 370 days, an increase from the

previous maximum of 62 days.

• ECH format changes to include several new fields of data.

• Linux 7.6

Features that are no longer available with CMS R19

• New non-EAS ACDs cannot be added on CMS R19. Migration of non-EAS ACDs to CMS

R19 from previous releases will be allowed. But no new non-EAS ACDs can be
administered on CMS R19.

3.3. Web Client Improvements

• The Web Client now allows editing of most Dictionary items. Under the ‘Administration’

tab, users will see a ‘Dictionary’ selection on the menu on the left side of the window.